Instructions Every hiring manager will receive a survey at the end of the month from when their new hire started. A hiring manager will receive only one survey; if manager made serval hires he/she will still receive on survey due to eliminate manager's receiving mulitple surveys and better chances of response rate Managers will receive the survey via a Zoomerang application Information received from surveys will be reviewed with individual recruiter by a summary of their overall managers rather each individual response; However, if there are positive feedback; the feedback will be shared with the recruiter and recruiting team. Negative feedback regarding a recruiter will be addressed with the recruiter only. Head of Recruiting will reach out to manager's that express concerns or respond with negative feedback to address issues and present solutions. Objective As new recruiting model and services are implemented we will track our month to month HM Satisfaction Percentage; with expectations that we will see an increase in satisfaction as recruiters adjust to new service levels.
Answer question by providing a rating of 1 to 10; 1 being poor and 10 being excellent
1. Please list your branch and the position(s) you recently hired for below:
Good 2. Your recruiter demonstrated knowledge about the core qualifications for the job. 1-10 Answer Variation Poor Average Good
Excellent
Excellent
3. The candidates presented by your recruiter met or exceeded the job qualifications. Poor 4. Your recruiter provided you with pertinent information about the candidates' employment history/background through prescreening. Poor 5. Your recruiter played a significant role in identifying, screening and closing your candidate. Poor 6. Your recruiter kept you informed throughout the entire hiring process. Poor 7. Please rate your recruiters OVERALL service in the following areas: Average Good Excellent Average Good Excellent Average Good Excellent Average Good Excellent
Responsiveness Poor Average Good Excellent
Opening/posting your position(s) Poor Average Good Excellent
Quality of candidates Poor Average Good Excellent
Quantity of candidates (Submittal to Interview Ratio) Poor Average Good Excellent
Knowledge of market/industry Poor Average Good Excellent
Offer letter/New Hire Packet process Poor Average Good Excellent
On-Boarding process Poor Average Good Excellent
General Questions or Comments. Any suggestions on areas of improvement or services.
Zoomerang Survey Results
Hiring Manager Satisfaction Survey 80.90%
1. Please list your branch and the position(s) you recently hired for below: 21 Responses
2. Your recruiter demonstrated knowledge about the core qualifications for the job. Poor 0 0 0 Average 1 0 0 Good 6 7 2 Excellent Total 5 21 0% 0% 0% 5% 0% 0% 29% 33% 10% 24% 100%
1 2 3 4 5 6 7 8 9 10
0 0 0 4 0 0 42 56 18 50 170
8.10
3. The candidates presented by your recruiter met or exceeded the job qualifications. Poor 0 0 1 Average 0 0 1 Good 9 3 5 Excellent Total 2 21 0% 0% 5% 0% 0% 5% 43% 14% 24% 10% 100%
1 2 3 4 5 6 7 8 9 10
0 0 3 0 0 6 63 24 45 20 161
7.67
4. Your recruiter provided you with pertinent information about the candidates' employment history/background through pre-screening. Poor 0 0 0 Average 0 1 0 Good 2 7 7 Excellent Total 4 21 0% 0% 0% 0% 5% 0% 10% 33% 33% 19% 100%
1 2 3 4 5 6 7 8 9 10
0 0 0 0 5 0 14 56 63 40 178
8.48
5. Your recruiter played a significant role in identifying, screening and closing your candidate. Poor 0 2 0 Average 1 2 0 Good 6 3 5 Excellent Total 1 20 0% 10% 0% 5% 10% 0% 30% 15% 25% 5% 100%
1 2 3 4 5 6 7 8 9 10
0 4 0 4 10 0 42 24 45 10 139
6.95
6. Your recruiter kept you informed throughout the entire hiring process. Poor 0 0 1 Average 0 1 0 Good 2 5 6 Excellent Total 7. Please rate your recruiters OVERALL service in the following areas: Top number is the count of respondents selecting the option. Bottom % is percent of the total respondents selecting the option. Responsiveness Poor 0 0% 0 Opening/posting your position(s) 0% 0 Quality of candidates 0% 0 Quantity of candidates 0% 0 Knowledge of market/industry 0% 0 Offer letter/New Hire Packet process 0% 0 Onboarding process 0% 0% 1 2 5% 0% 0 0 0% 0% 0 0% 0 0% 0 0% 0 0% 0 0% 1 3 5% 2 6 10% 0 2 0 0% 0 3 Good 0 0% 0 3 8 6 9 4 Excellent 8 38% 80% 10 100 48% 3 30 14% 3 30 14% 2 20 10% 10 90 48% 9 90 43% 6 21 0% 0% 5% 0% 5% 0% 10% 24% 29% 29% 100%
1 2 3 4 5 6 7 8 9 10
0 0 3 0 5 0 14 40 54 60 176
8.38
21 8.81 21 200 9.52 21 161 7.67 21 144 6.86 17 141 8.29 21 166 7.90 21 178 8.48
185
14% 29% 19% 21% 48% 36% 5 49 10 70 3 24 2 16 3 27 4 36
24% 14% 14%
48% 10% 19% 3 21 5 35 4 32 4 32 2 18 6 54
14% 19% 10%
24% 19% 29% 1 7 3 24 5 45
5% 14% 24% 2 14 2 16 5 45
10% 10% 24%
8. If you have any general questions or comments about the recruiting department or processes please use the space below:
6 Responses
Service Area Recruiter Knowledge Quality of candidates met/exceeded expectations Pre-Screening - Content Driving Hiring Process Communication Responsiveness Requisition Management Quality of Candidates Quantity of Candidates Business Knowledge Offer Letter/New Hire Process On-Boarding Process Average HM Satisfaction
Average Percentage 81.0 76.7 84.8 69.5 83.8 88.1 95.2 76.7 68.6 82.9 79.0 84.8 80.9
On-Boarding Process Offer Letter/New Hire Process Business Knowledge Quantity of Candidates Quality of Candidates Requisition Management Responsiveness Communication Driving Hiring Process Pre-Screening - Content Quality of candidates… Recruiter Knowledge 0 20 40 60 80 100