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					                                                                                   Our Student Guide
                                                                                   to buying Textbooks
                                                                                   and Educational
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                                                                      in Class

         The Book Store at Western ...........................2 – 5                Books Plus ...........................................................5

         Welcome ..............................................................2   Campus Computer Store ..............................6 – 7
         Textbooks ...................................................... 2 – 3    Extended hours .................................................. 6
         Extended hours … ................................................3        Educational pricing ........................................... 6
         Custom Course Books … ......................................3             Exclusive offers for students .............................. 6
         Access codes and clickers .................................. 4            Technical support .............................................. 6
         Return policy ..................................................... 4     Protect your laptop .............................................7
                                                                                                                                                              The Book Store at Western, Books Plus, Campus Computer Store,
         BookScapes .........................................................5     Campus map ...................................................... 8        Graphic Services and Tech Services are owned and operated by
         School supplies and clothing .............................5               First-in-Class Sponsors ...................................... 8           The University of Western Ontario. Revenues stay oncampus to
                                                                                                                                                                   support student services, facilities and programming.
                                                 Buying Textbooks: What To Expect
                                                 Textbooks are one of the most significant       4. Don’t write in your new books until
                                                 investments you will make toward                   you’re sure you will keep them. To
                                                 your degree, providing you with the                refund your textbooks, the books must
                                                 information you need to do well in your            be in original condition. (see Return
                                                 courses. The Book Store at Western works           Policy)
                                                 closely with faculty to ensure that the right
                                                 textbooks and other learning materials are      5. Be cautious about making purchases
                                                 in the store and on the shelves for the start      online. If you think you’ve found a
                                                 of class.                                          better price for your course materials
                                                                                                    from an online retailer, there are a few
                                                  The Bottom Line: Tips To Get                      things to consider:
                                                  the Most for Your Textbook                        • Are there shipping and handling charges?
                                                                                                    • Is the price in U.S. or Canadian dollars?
                                                  Dollars                                           • Are there custom or duty charges?
                                                                                                    • Is the book available now when you need it?
                                      The        1. Get your personal textbook list at                Or will you waste valuable time waiting for
                                 average cost Print your                  the book to arrive?
                                 of textbooks       book list before you come to The Book           • If you want to return the book, what will
                                 and supplies       Store. Most of the required textbooks             happen? Are there restocking fees?
                                    is $800         for your courses are in stock by late
Welcome                           each year.        August. You don’t have to wait until the
                                                    start of classes to get started.
                                                                                                 6. When you purchase a Custom Course
                                                                                                    Book or voucher, be sure you have the
to Western                                                                                          correct CCB (M#__) or voucher (V#__)
                                                                                                    for your course. There are no refunds
                                                 2. Shop early to buy used textbooks and
Providing you with textbooks and                                                                    on CCB.
                                                    save 25% off the new retail price.
educational resources is our most
important service. This guide has                                                                7. Sell your textbooks at buyback at the
                                                 3. Save your receipts. To refund your
essential information about your textbook                                                           end of term. (see Buyback)
                                                    purchase, you must have the receipt.
list, timesaving tips, and more. To give
you the best start to your academic year,
we encourage you to learn more about
our products and services. For your
convenience, we offer extended hours,
                                                “Where’s My Book?!”
extra staff and the textbooks for all of your    It’s the first week of classes and your book is not on the shelf. The Book Store has 90% to
university courses.                              98% of all required books on the shelves before the start of classes. However, there are
                                                 cases when the books are not on the shelf for several reasons:
                                                 • The publisher is out of stock
                                                 • The book requisition was late

                                                 When this happens, The Book Store continues to check with the publisher, talk to the
                                                 instructor and does its best to get the book in the store and on the shelf.
3                                         Countdown Days: Aug. 29 – Sept. 2
                                          1. Extended hours
                                          2. FREE shopping bags while quantities last
                                          3. FREE Treats while quantities last
Extended Hours
Begin August 22
Aug 20 & 21                11 am – 4 pm   A simple handheld gadget, a clicker is used as a response pad in some courses to
Aug 22 – 25             8:30 am – 7 pm    respond to questions and participate in class.
Aug 26                  8:30 am – 5 pm
Aug 27 & 28                11 am – 4 pm
Aug 29 – Sept 1         8:30 am – 7 pm
Sept 2                  8:30 am – 5 pm    Buyback
Sept 3 & 4                 9 am – 5 pm    One of the best ways to help you and other students save money is by selling your
Sept 5 (Labour Day)        9 am – 5 pm    textbooks at buyback.

• Until August 19, we are open Monday     • If the textbook is readopted at Western, you’ll receive 50% of the new retail price.
  to Friday 8:30 am to 4:30 pm and        • If the textbook is not readopted at Western, but is needed anywhere in North America,
  closed Saturday, Sunday and               our wholesaler will offer you a percentage of the new retail price.
  university holidays.                    • If The Book Store has all the copies we need of a particular title, our wholesaler will
                                            still offer you a percentage of the new retail price and ship it to where it’s needed in
• For September hours, visit                North America. ‘Hours’            • Regular buyback hours are Monday to Friday from 9:00 am to 4:00 p.m.. End of term
                                            buyback takes place in December and April.

                                          Custom Course Books
                                          In Custom Course Books (CCB), your professor personally selects relevant material from a
                                          variety of sources to enhance your studies. Instead of buying a number of different books
                                          or photocopying journal articles, your instructor chooses only the information that you’ll
             Be one                       really need. This saves you money and it also saves you time.
          of our lucky                    Our Custom Course Office researches and pays the copyright fees, organizes the material
            winners!                      and prints it on campus at Graphic Services. In order to keep the costs as low as possible,
                                          the store does not print any more than it will sell. If you go to the shelf and the CCB is sold
    Enter our contest and your name
                                          out, take a voucher to the checkout and a CCB will be printed for you. TO PICK UP YOUR
  will be entered to win great prizes!
                                          CCB, YOU MUST SHOW YOUR RECEIPT. When you make your purchase, be sure you have
For details, visit   the correct CCB (M#) or voucher (V#) for your course. There are no refunds on CCB.
    Access Codes                                                Return Policy
    Access codes are passwords that allow you                   Returns will be accepted on eligible purchases within 14 days with the original receipt and
    to access online course materials. These                    the item is in new condition. We cannot provide refunds if you do not have the original
    materials can be just as important as a                     receipt. Student identification is required for all returns
    textbook, and just as expensive. They are
    usually provided in course packs and in
    new textbooks, but not used books. To                       Course Book Extended Dates                                  Defective Goods
    make the best decision for your learning                    • New textbooks purchased for fall courses may be           • We will replace defective items or assist you
                                                                  returned for refund with your original receipt and in       in exercising your warranty rights with the
    needs, here are five key things to consider:
                                                                  new condition to the extended date of October 15.           manufacturer provided you have the original receipt.

    The importance of purchasing new access codes               • New textbooks purchased in December for January
    will vary from course to course, depending on                 courses may be returned for refund with your original     Method of Refund
                                                                  receipt and in new condition to the extended date of      • Please note that if you paid by credit or debit card, a
    the professor. As in the case of all textbooks, the                                                                       refund will be issued by the same method with the
                                                                  January 15.
    information online could be essential to learning in                                                                      original card.
    the course, or it could be useless. Ask your professor if
    having the access code is required or optional before       Used Textbooks                                              • Purchases made by cheque will be refunded in cash
                                                                • Used textbooks are only returnable for purchases for        or by cheque at our discretion.
    spending your money.
                                                                  fall courses with your original receipt to the extended
                                                                  date of October 15. Otherwise used textbooks are not      WE RESERVE THE RIGHT TO REFUSE ANY RETURN.
2   In new books, access codes are free or greatly
    discounted. Sold separately, access codes can cost            returnable.
    anywhere from $20 to $100. For example, a used book                                                                     Custom Course Books
    might save you 20 bucks, but with the required codes        Exam Period Restriction                                     • A custom course book has been printed especially for
                                                                • Fall and winter textbooks for the current term              you and it is not returnable for refund or exchange.
    at an extra 50, you could end up losing 30 dollars. That
    doesn’t mean you won’t save money when you buy a              purchased after March 20 are not returnable.              • Present your original receipt for your custom course
    used book and a separate access code, but do some           • Restrictions on return periods for Education &              book tomorrow after 4 pm at the Customer Service
    price comparisons before making a final purchase.             Health Sciences course materials may vary. See Books        Desk in the Book Store at Western
                                                                  Plus for details.                                         • Due to the high volume of vouchers from Aug. 15 to
3   Where do you get access codes? You can purchase                                                                           Sept. 30, we cannot guarantee books will be available
    access codes when buying the specific course package,       Non-Returnable Items                                          at 4 pm.
    or on your own at The Book Store at Western. Ask for        • Some items are marked non-returnable: custom              • If you purchase your book on Friday or Saturday,
    some help if unsure where to get the code.                    course books, multimedia product, technical course          present your original receipt for your custom course
                                                                  requirements, CDs, clickers & clicker access codes,         book on Monday after 4pm.
4   How long are the codes valid? This too will vary, some
                                                                  calculators, custom orders including custom kits,
    codes last 6 months, some for a year. Expiry dates                                                                      • Because of copyright regulations and royalties that
                                                                  magazines, test preparation guides, etc.
    change depending on the publisher, so be sure to ask                                                                      are paid to publishers, vouchers must be redeemed
    your professor for more details.                            • Exchange only on sale merchandise.                          within 60 days of purchase. After 60 days the course
                                                                • Textbooks with used access codes are non-returnable.        book will be destroyed and your original receipt will
5   Why does all of this research on access codes matter?                                                                     not be honoured.
                                                                Exchanges – Clothing &                                      • KEEP YOUR CASH REGISTER RECEIPT. It is
                                                                Giftware Only                                                 your proof of purchase and mandatory for voucher
                                                                • You have up to 30 days from the date of purchase to         redemption.
                                                                  exchange clothing and giftware for similar items. You

                                                                  must have your original receipt and the items must
                                                                  be in new condition.
5                                                                                                                                   Save
                                                                                                                                30% on

Explore                                      School Supplies,                                        Books Plus
BookScapes                                   Western Clothing                                        Just around the corner at 1153 Western
                                                                                                     Road, we’re open seven days a week to
• Take a break and browse over 20,000
  titles for leisure reading or reference.
                                             and More                                                serve you.

                                             A new school year means new stuff. At The               • Shop for textbooks and reference materials for
• Save 30% on bestsellers from the           Book Store at Western, you can stock up on                Education courses.
  Globe and Mail and New York Times’         everything from backpacks to school
                                                                                                     • A full service copy centre is on site for all of
  bestsellers lists.                         supplies for a buck.
                                                                                                       your printing needs, including self-serve digital
                                             We offer:                                                 copiers, fax service and report binding.
• Enjoy author readings, book sales and
                                             • Pens, paper, batteries and more, including eco-
  special events throughout the year.          friendly products and school supplies for a buck or
                                                                                                     • Browse our selection of popular fiction, school
                                                                                                       supplies and gifts.
                                               two at The Buck Store.
                                             • Selected calculators and course requirements to       • Shop for clearance prices on Western clothing,
                                               match our competitors’ prices.                          such as T-shirts, sweatshirts, track pants and more.

                                             • From Western T-shirts, school rings to backpacks
                                               and more, The Book Store is the official source of
                                               Western clothing and accessories.
The Campus                                      Five Reasons
Computer Store                                  to Buy Your
As you prepare to attend Western this           Computer at
fall, one of the most important items you
will likely purchase is a laptop.               the Campus
The Campus Computer Store offers a              Computer Store
wide variety of laptops and products to
provide you with everything you need        1   Convenience: Located on the lower level of
for academic success. As a Western              the University Community Centre, the Campus
student, you are now eligible for the           Computer Store is a one-stop shop for all your
benefits and discounts exclusive to             technology needs.
our school. This includes educational
pricing on laptops, software and more.      2   Exclusive offers for students: Save up
Savings on back-to-school packages              to 70% off the regular price on several software
                                                products required for coursework:
include up to 70% off software.
                                                • Microsoft Office Pro Plus and Microsoft Office for Mac 2011
                                                  for educational pricing

                                                • Adobe Acrobat 9.0 Pro $99.98

                                                                                                                    Extended Hours
                                                • Trend Micro Anti-virus Software $17.69 (protects your
                                                  computer from viruses with PC-Cillin Internet security software
                                                  for Windows 2000, XP and Vista)

                                                • Trend Micro Anti-Virus Software, $17.69 (protects your Mac)       Begin August 22
                                            3   Compatibility: We provide a variety of products                     Aug 22                  8:30 am – 6 pm
                                                that meet or exceed campus standards.                               Aug 26                  8:30 am – 5 pm
                                                                                                                    Aug 27                     11 am – 4 pm
                                            4   University owned: Owned and operated                                Aug 28                           Closed
                                                by The University, the Campus Computer Store                        Aug 29 – Sept 1         8:30 am – 6 pm
                                                provides you with the best products in the most                     Sept 2                  8:30 am – 5 pm
                                                convenient and affordable way possible. Please call,
                                                                                                                    Sept 3 & 4                 9 am – 5 pm
                                                e-mail or stop by to find out how we can help you.
                                                                                                                    Sept 5 (Labour Day)        9 am – 5 pm
                                            5                              Technical support:
                                                                                                                    • Until August 20, we are open Monday
                                                                       We have access to trained and
                                                                       authorized repair services,
                                                                                                                      to Friday 8:30 am – 4:30 pm and
                                                                       help desks and selected                        closed Saturday, Sunday and
                                                manufacturers’ national service providers. Our                        university holidays.
                                                staff’s expertise ensures that any problem will be                  • For September hours, visit

                                                solved quickly and effectively.                              ‘Hours’
7                                                                                                                             Thefts
                                                                                                                          can happen
                                                                                                                             in    30

Protect Your Laptop: Working Together To Prevent Crime
Theft of computer equipment is a serious problem that can be              Many laptops and handheld devices (PDAs) are stolen from
reduced, even eliminated, when everyone works together. In                vehicles. If you must leave equipment in an unattended vehicle, lock
addition to losing your laptop and the wasted time until it is            it out of view in the trunk before you reach your destination.
replaced, the loss of sensitive and confidential information has
long-term consequences. Here are some guidelines to help you              The University does not cover losses of private property. Check
protect your valuable investment:                                         your personal insurance coverage to see if your dorm or vehicle is
Thieves look for opportunity. Physically locking down your laptop
to a fixed object in your office or room makes it difficult to steal.     The data on your computer is more valuable than the hardware
When you purchase your laptop, make sure it has the capability to be      itself. Personal and confidential information, research, and expensive
secured. Portable equipment should have a lock receptacle.                software are now in the hands of the thieves. Prevent others from
                                                                          accessing the information by password protecting your computer or
Thefts can happen in less than 30 seconds. Never leave your laptop        PDA. There are a number of options available. See the ITS Security
without locking it, even if you expect to return in a moment.             Page or call the ITS Help Desk at (519) 661-3800 for more information.

Laptops that can be traced are less likely to be targeted by thieves.     So that you can resume your work as soon as possible, make sure
All laptops should be permanently marked with an identification           that you back up your important data regularly. Test your backups
number that can be traced by police. There are several options for        to make sure they can be recovered and store them in a different
marking your property. Contact Campus Police for more information.        secure location, not with your computer.

If a theft of equipment does occur, police will need detailed             If you notice any suspicious activity anywhere on campus, contact
information on make, model, and serial number (and any other              Campus Community Police Service at (519) 661-3300.
distinctive markings). This information is put on a central database in
Ottawa which all police services in North America have access to. Store
this information in a safe and secure location separate from
the equipment.
                                in Class

First-in-Class Sponsorship Recognition
Thank you to our vendors for their support of our back-to-school programs:

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