Sales Presentation Scoring Guide - PowerPoint by tqa18946

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            The TKI Assessment Tool
            Thomas-Kilmann Conflict Mode Instrument (TKI)
             Helps Create a More Satisfying and Productive
                          Work Environment
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                     TKI Applications
  Easy to administer and understand – just 30 items
   •   Conflict management
   •   Team building
   •   Leadership development
   •   Retention
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                      TKI Benefits
   • Offers a pragmatic, situational approach to conflict
     resolution
   • Effectively demonstrates how and when to use the
     five conflict-handling styles
   • Updated norm sample scoring reflects the increased
     diversity of the U.S. workforce (gender and ethnic
     composition)
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                     TKI Features
     • Available online and in pencil-and-paper format
     • Identifies five conflict-handling modes along two
       dimensions
     • Uses newly revised sample norms reflecting
       gender, racial, ethnic, and job-level diversity in
       the workplace
     • Provides personalized TKI score presentation
       and analysis
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   What Participants Are Saying About The
                  Program

 ”Developing effective conflict management as a core competency can
  be accomplished easily with the Thomas-Kilmann Conflict Mode
  Instrument and can generate an immediate and measurable return
  on the investment.”


 – Dr. Randall Wade, Business Technology Chair at Rogue Community
  College, Grants Pass, Oregon; author of the case study Call Centers
  Can Increase Customer Satisfaction Through Effective Conflict
  Management.
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                        Bestsellers
   • Revised Thomas-Kilmann Conflict Mode Instrument Profile and
     Interpretive
     Report (online)
   • Revised Thomas-Kilmann Conflict Mode Instrument (self-
     scorable)
   • Introduction to
     Conflict Management
   • Introduction to
     Conflict and Teams
   • Conflict Workshop
     Facilitator’s Guide
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                         Thank You
            To learn more about the TKI assessment, visit




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                         The TKI logo is a trademark of CPP, Inc.

								
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