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					                E TR A I N I N G
           ID                      CE
       W




                                    NT
  Y
C IT




                                      ER
         COURSE CATALOG
   SUMMER — FALL 2011




         Auditing * Communication *
Computer Applications * Desktop e-Learning *
 IT Professional Courses and Certification *
Management and Supervision * Procurement *
          Workplace Effectiveness
                               Edna Wells Handy
                                 Commissioner
                       Citywide Training Center
                                     Authorized Provider
                                               &
                                    Accreditation Programs


The Citywide Training Center (CTC) is an authorized provider of Continuing Education Units
(CEUs) and professional development credits for various accreditation programs:

Continuing Professional Education Credits (CPEs)
The Citywide Training Center is registered as a sponsor of Continuing Professional Education
Credits (CPEs) with the New York State Board of Public Accountancy; sponsor ID number: 002483.
One CPE is earned for each 50 minutes of classroom instruction.

International Association for Continuing Education and Training (IACET)
NYC Citywide Training Center has been approved as an Authorized Provider by the International
Association for Continuing Education and Training (IACET). In obtaining this approval, the NYC
Citywide Training Center has demonstrated that it complies with the ANSI/IACET 1-2007 Standard
which is widely recognized as the Standard of good practice internationally. As a result of our
Authorized Provider membership status, the NYC Citywide Training Center is authorized to offer IACET
CEUs for its programs that qualify under the ANSI/IACET 1-2007 Standard. One CEU is equal to ten
hours of participation in an organized continuing education experience under responsible, qualified
direction and instruction.

Universal Public Purchasing Certification Council (UPPCC)
Through the UPPCC, individuals who are currently employed in public purchasing have the
opportunity to achieve industry-wide recognition by earning the Certified Public Procurement Officer
(CPPO) and Certified Public Procurement Buyer (CPPB) designation. The requirements for
 certification are based on professional experience and academic examination.

National Institute on Governmental Purchasing (NIGP)
The National Institute of Governmental Purchasing (NIGP) is a national, non-profit organization
providing support to professionals in the public sector purchasing profession. NIGP provides its
members with education, professional networking, research, and technical assistance.


Institute for Supply Management (ISM) is a national and international organization in purchasing
and materials management research and education.


Microsoft IT Academy
As a member of the Microsoft IT Academy program, the CTC provides City employees with a
coordinated curriculum, courseware, and online collaboration tools to help people achieve certification
in Microsoft technologies -- delivering a premium education on cutting-edge technologies.

CTC Transcripts
The obtain a personal transcript, please contact the CTC at: citywidetrainingcenter@dcas.nyc.gov
                                      TABLE OF CONTENTS
                                                                                  PAGE
What’s New at the CTC SUMMER & FALL 2011....................................................... i
Special Training/Certificate Programs at the CTC
     Defensive Driving Strategies for Driver Improvement ........................................................... iii
     The NYC Customer Service Professional Certificate Program............................................... iv
     NYCertified New York City’s Language Assessment and Training Program ........................ vi
     Administrative Professional Certificate Program .................................................................. viii
     E-Learning Opportunities at The CTC .................................................................................... ix
     CUNY at the CTC Public Administration Program ..................................................................x
     Project Management Portfolio ................................................................................................. xi
Workplace Effectiveness Courses.......................................................................................1
Communication Courses ........................................................................................................8
Management and Supervision Courses ...........................................................................14
Administrative Professional Certificate (APC) Program ........................................23
Special Seminars
     Conflicts of Interest Board (COIB) Seminars..........................................................................26
CUNY Courses at the CTC ..................................................................................................28
Procurement Courses
  Mayor’s Office of Contract Services (MOCS) ........................................................................32
  Small Business Services (SBS)................................................................................................35
  Learning & Education to Advance Procurement (LEAP) .......................................................37
  Institute for Supply Management (ISM) Satellite Seminars....................................................39
  Other Procurement Courses .....................................................................................................39
Energy Management & Building Operator ...................................................................40
Audit Courses ...........................................................................................................................43
Computer Application and Operating System Courses
     Database...................................................................................................................................47
     Spreadsheets.............................................................................................................................49
     Email/Calendars.......................................................................................................................51
     Presentation..............................................................................................................................53
     Word Processing ......................................................................................................................54
     Operating Systems ...................................................................................................................56
     Accounting/Finance .................................................................................................................56
     Desktop Publishing ..................................................................................................................57
     Graphics ...................................................................................................................................58
     Project Management ................................................................................................................60
     Web Page Development...........................................................................................................61
     Report Writing .........................................................................................................................62
Desktop E-Learning ...............................................................................................................63
Mentored Learning .................................................................................................................71
Live Training Online ..............................................................................................................72
IT Professional/Certification Courses .............................................................................76
APPENDIX: Summer & Fall 2011 Course Schedule
Contact Information and Directions
What’s                    at the CTC Summer & Fall 2011

                              Workplace Effectiveness Courses
                                       Mind Tools For Memory
                        Presence and Personal Branding: What's in it for YOU?
                  Ready, Set, Grow: Capitalizing on Motivation to Enhance Your Career
                      “The Wheel of Fortune”: Planning for Personal Achievement
                                               Pages 4-7
                                            ***********

                                    Communication Courses
            The Geek Speak: Interpersonal Communication Skills for Technical Professionals
                 Writing About Technical Subjects: An Introduction to Technical Writing
                                      Writing from Start to Finish
                                                Page 8
                                              ********

                             Management & Supervision Courses
 Accelerating Managerial and Leadership Growth and Change through Individual Development Plans (IDPs)
                          Engaging Employees Through Appreciative Coaching
                              Hitting the Bulls-eye: Setting Targets that Work
                           Increasing Productivity through Flawless Facilitation
                     Managerial Power Tools: Motivation, Delegating, Teambuilding
    Performance Management and Six Sigma: An Introduction to Quality and Productivity Improvement
                    Re-Energize, Re-Purpose and Re-Invent Your Workplace Culture
                                        Pages 14-16, 18, 20-21
                                        ******************

           Mayor’s Office of Contract Services (MOCS) Procurement Courses
                     Best Practices in Human Resources (Staff and Volunteers)
                     Capacity Building Training for Community Funded Partners
             Government Resources for Nonprofits in the Arts: A Panel for Nonprofit Leaders
                 Government Resources for Nonprofits: A Panel for Nonprofit Leaders
                                          Proposal Writing
                                             Pages 32-34
                                           *************

    Institute for Supply Management (ISM) Satellite Seminar Procurement Courses
                  Manage…Lead…Transform: What You Need to Know to be Effective
                                                Page 39
                                             **********

                                Computer Application Courses
                                     Access 2010: Levels 1, 2, 3
                                   Access 2010: VBA Programming
                                                Page 48
                                             **********
                                      Excel 2010: Levels 1, 2, 3
                                   Excel 2010: Formulas & Function
                                             Pages 50-51
                                            ************
                                       Outlook 2010: Levels 1, 2
                                                Page 52
                                             **********

                                                   i
What’s         at the Summer & Fall 2011

         Computer Application Courses (Continued)
                     PowerPoint 2010: Levels 1, 2
                               Page 53
                              *******
                      Word 2010: Levels 1, 2, 3
                               Page 55
                              ********
                     QuickBooks 2010: Levels 1, 2
                               Page 56
                              ********
                       Acrobat 9.0: Levels 1, 2
                      InDesign CS5: Levels 1, 2
                      Publisher 2007: Levels 1, 2
                             Page 57-58
                              ********
                      Illustrator CS5: Levels 1, 2
                     PhotoShop CS5: Levels 1, 2
                PhotoShop CS5 Photoprinting and Color
                   PhotoShop CS5 Web Production
                             Pages 58-59
                              ********
                       Project 2010: Levels 1, 2
                             Pages 58-59

                    Dreamweaver CS5: Levels 1, 2
                        Flash CS5: Levels 1, 2
         Web Design with XHTML HTML and CS5 : Levels 1, 2, 3
                             Pages 61-62

                    Professional IT Courses
                          Mentored Learning
                         Live Training Online
                             Pages 70-73
                           ************




                                  ii
                          The Mayor’s Office of Operations and
                             The Citywide Training Center
                                                present

           Defensive Driving Strategies For Driver Improvement
This workshop is designed to improve driver safety by changing the behaviors likely to cause
accidents. It is taught by certified instructors who will focus on the roles and responsibilities of the
individual driver, traffic laws, and emergency and defensive driving techniques.
Participants will:
    -   Identify risky driving attitudes and behaviors and their impact
    -   Recognize the difference between good and defensive driving
    -   Understand the effects of impaired physical/mental conditions on driving safety
    -   Learn defensive driving strategies
    -   Explore the benefits of occupant restraints and other safety techniques
This Driver Improvement Course has been approved by the New York State
Department of Motor Vehicles and Department of Insurance for point and insurance
reduction in New York State. Participants who opt for the point and insurance
reduction will receive a 10% reduction in insurance premiums for three years and up
to four points off of their license.
                                           Oct 7, Nov 4, Dec 2
                                             (9:00a-3:00p)

                                             Basic Course: $9
                     Optional point and insurance reduction program (Additional $11)


                                            REGISTRATION
Register by completing a Citywide Training Center Application— please indicate the
course code, class title, date, and cost for the class. Submit the application to your training
liaison who will forward your application to the CTC.


C9167 Defensive Driving Strategies with Optional Point and Insurance Reduction: $20
C9170 Defensive Driving Strategies without Optional Point and Insurance Reduction: $9




                                                   iii
        The Mayor’s Office of Operations Customer Service Group and
                       The Citywide Training Center
                                                  present
        The NYC Customer Service Professional Certificate Program
                                                       
All customer service representatives are the face and voice of our great City. And no matter what agency
we work for or what our positions, we all share a common goal: to provide the best service to our fellow
New Yorkers. The NYC Customer Service Professional Certificate Program is designed for customer
service staff, managers, and supervisors, and emphasizes the key elements of customer service
excellence.
The goals of the NYC Customer Service Professional Certificate Program are: 
    •    To promote an environment of customer-friendly service in all City agencies
    •    To develop consistent, transparent customer service values, expectations, and standards for all
         agency staff
To be awarded a NYC Customer Service Professional Certificate, employees will complete three core
courses and one elective:
Core Courses:
    1. Making the Connection: Excellence in NYC Customer Service 
    This course focuses on the vital role that agency staff play in providing superior customer service and
    connects their job to the way the public perceives City government. In this workshop, participants will
    develop an understanding of the City’s customer service values and define who our customers are.
    They will also role-play scenarios in order to develop positive communication strategies for managing
    challenging customer situations – helping staff develop skills that will allow them to connect with their
    customers.
    2. Customer‐Focused Writing for Clear and Effective Communication 
    The Customer-Focused Writing course gives agency employees the tools and techniques to evaluate
    documents for six customer-centric criteria: clear purpose, relevant information, simple language,
    active voice, clean design, and reading level. The course emphasizes the importance of clear and
    effective communication and delivering the right message to agency customers.
    3. NYC Cultural Appreciation 
    The NYC Cultural Appreciation focuses on cultural awareness and sensitivity as an integral part of
    delivering excellent customer service. Through this training, participants increase self-awareness
    about personal values, motives, and beliefs, and understand how these impact their interactions with
    customers.
Elective:
    4. Job‐specific skills training course  
    This selected course should improve upon customer-service related skills that enhance the
    employee’s job performance or function. This course must be approved by the Customer Service
    Group and the Citywide Training Center. All NYC Customer Service Professional Certificate Program
    courses are indicated throughout the CTC catalog and are outlined on the following page.
Application and Letter of Recommendation:
    After finishing the core and elective courses, candidates will complete a CTC application and obtain a
    letter of recommendation from their supervisor or manager. Supervisors then submit these
    documents to the CTC.
NOTE: NYC Customer Service Professional Certificate Program core courses will be administered
through the Citywide Training Center or by a qualified agency training director or trainer; elective courses
will be administered through CTC. Costs for each Customer Service Professional Certificate Program
class are indicated in the catalog and on the CTC class schedule.

 




                                                     iv
           The NYC Customer Service Professional Certificate Program
                             Fall 2011 Schedule
             Candidates will complete THREE CORE Courses and ONE Elective

                                PROGRAM CORE COURSES
                                  (All three required)

COURSE NAME                                                 DAYS     DATES                 PAGE
Customer-Focused Writing for Clear and Effective
                                                               1     Oct 5                   8
Communication
Making the Connection: Excellence in NYC
                                                               1     Oct 4, Jan 14           3
Customer Service
NYC Cultural Appreciation                                      1     Oct 7                   4



                             PROGRAM ELECTIVES (Choose one)
COURSE NAME                                               DAYS     DATES                   PAGE

Action Grammar                                             2       Oct 17-18, Jan 6-7       8

Attitude is Everything                                     1       Oct 11, Jan 27           1

Business Writing: Clarity through Critical Thinking        1       Oct 24, Jan 13           8
Conducting Effective Performance Appraisal
Interviews                                                         Nov 16                   15

Creating Workplace Civility                                1       Oct 20, Jan 25           1

Dealing Effectively with Different Personalities           1       Nov 9                    2

Dealing with Difficult People                              1       Dec 15                   2

Developing Dynamic Listening Skills                        1       Oct 3                    9

“Easy” English for the Multi-Lingual Writer                2       Nov 9-10                 9

Effective Telephone Skills                                 1       Oct 6                    10

Giving Effective On-going Feedback                         1       Oct 4                    17

Providing Exceptional Customer Service from
                                                           1       Oct 5                    5
the Help Desk
Powerful Project Presentations                             1       Dec 7                    11

Revising, Editing and Proofreading                         2       Nov 21-22, Jan 26-27     11

Successful Letter and Memo Writing                         2       Nov 3-4, Jan 18-19       12

Writing Effective and Efficient E-mails                    1       Sep 30, Nov 21, Jan 5    13

Writing Performance Evaluations                            1       Dec 16                   13




                                                      v
                          The Mayor’s Office of Operations and
                             The Citywide Training Center
                                                   present




                     New York City’s Language Assessment and Training Program

In order to serve New York City’s diverse population, it is important that City employees provide quality
services to our 1.8 million limited English proficient (LEP) customers. The Mayor’s Office and the Citywide
Training Center (CTC) invite all multilingual City employees to participate in the NYCertified program. This
program is designed to ensure the availability and the quality of interpretation and/or translation skills of
the City’s language bank volunteers who serve the City’s LEP customers.

As a NYCertified volunteer interpreter and / or translator, you will be able to:
      Participate in a language proficiency assessment and attend a training in interpretation and/or
      translation
      Develop the necessary skills to provide quality interpretation and/or translation for limited English
      proficient (LEP) customers
      Engage and network with an emerging community of language bank volunteers
      Make a difference within New York City by volunteering their language skills

There are two different tracks that you can choose from – interpretation (which will assess your oral
proficiency) or translation (which will assess your written proficiency).


Proficiency Assessments
Through case examples and practical exercises, the language proficiency assessments focus on how
well you can use your foreign language skills while speaking or writing. Both the oral and written
assessments are facilitated by Language Testing International (LTI), the exclusive licensee of the
American Council on the Teaching of Foreign Languages (ACTFL).


The Oral Proficiency Interview (OPI) is a phone-based assessment between a Certified ACTFL/LTI
tester and a language bank volunteer. It assesses language proficiency in terms of the volunteer’s ability
to use the language effectively and appropriately in real life situations. It lasts 20-30 minutes.

The Business Writing Test (BWT) is a booklet-based assessment. It measures how well a volunteer
spontaneously uses his/her writing abilities in a language when encountering different situations (without
access to revisions and/or editing tools). It lasts 90 minutes.


Training
Each training session will be 7 hours long (lasting one day) and it is designed to assist you in learning
how to interpret or translate more effectively while discovering new approaches and solutions for the
many challenges you may face when interpreting or translating at work. The trainings are taught by
certified instructors who will focus on the roles and responsibilities of the volunteer interpreter and/or
translator.




                                                      vi
Interpretation Training
 LPA-1001     Training Days: 1             0 CEU       No Charge     Date: TBA

SEMINAR OBJECTIVES:
  •  Modes of interpretation
 •   Interpreter code of ethics and standards of practice
 •   Analytic listening skills
 •   Cultural mediation skills
 •   Memory retention
 •   Note-taking



Translation Training
 LPA-1002     Training Days: 1             0 CEU       No Charge     Date: TBA

SEMINAR OBJECTIVES:
  •  Basic components of translation
  •  Translation techniques and strategies
  •  Translation quality, ethics, and standards
  •  The translation process
  •  Accuracy and ethics
  •  Tools and online resources



Registration
In order to register for NYCertified, visit us on our CityShare page at http://Cityshare.nycnet/nycertified.
There you will be instructed to create a profile on the Citywide Volunteer Language Bank. Once you do
this, and receive supervisory approval, the Citywide Training Center will contact you to schedule your
proficiency assessment.

Once you pass your proficiency assessment, CTC will notify you of the upcoming dates for a translation
or interpretation. You can then sign up for the training by completing a Citywide Training Center
Application.

Upon successful completion of the language assessment and training program, and with the
recommendations of the Mayor’s Office, volunteers will receive a certificate indicating that they are
NYCertified as a volunteer interpreter or translator.

Target audience: Any City employee with foreign language skills is encouraged to participate in the
NYCertified program. Volunteers must obtain supervisory approval to participate.

NOTE: City Employees commit their time and language skills outside of their primary job responsibilities
to the Language Bank on a voluntary basis. Employees must gain Supervisory approval to participate
with the understanding that their primary job responsibilities will not conflict with their volunteer work.




                                                     vii
                       The Citywide Training Center
                                       Presents


                      A Special Certificate Program

      The Administrative Professional Certificate Program


The Citywide Training Center’s Administrative Professional Certificate
 (APC) Program is tailored expressly for all levels of one of the largest
 representative workforces in the City of New York: the clerical and
secretarial staff- our City’s Administrative Professionals. Participating in
this program provides these professionals with opportunities to refine
their skills and develop new strategies for achieving optimum work
outcomes while effectively managing the challenges in their work
environment.




                                   DCAS APC GRADUATES




                          See pages 23-25 for more details



                                         viii
The CTC offers over 1,000 e-Learning courses that cover a wide
range of topics in professional development courses, computer
applications, professional IT and certification exams.
Manage the pace of your learning with…
   Convenient 24/7 anytime, anywhere e-Learning
   A wide range of training topics
   Learning assessment tools
   CTC Special Pricing Packages




   New e-Learning topics include
            basic to advanced topics in:

     Professional Development Courses
     Microsoft Office Applications
     Windows Vista
     Computer Programming,
     Networking, & Security Courses
     A+ Certification Training
     Computer certification review &
     prep exams
     Web Page Development
     Desktop & Graphic Applications

                 and much, much more!

         See pages 63-70 for more details




                           ix
                  CUNY Courses at The CTC

                 Public Administration Program
                                     FALL 2011



             The Department of Citywide Administrative Services (DCAS)
                              in collaboration with…

  The City University of New York (CUNY) Joseph S. Murphy Institute for Worker
 Education is providing City employees the opportunity to pursue a college degree at
                 the Undergraduate, Graduate or Post MA level in…

                             Public Administration
                                    &
                             Public Policy


Enroll in the CUNY/DCAS Public Administration Program and…
      Earn a Certificate in Public Administration and Public Policy from the City
      University of New York and the NYC Department of Citywide Administrative
      Services (DCAS)
      Apply credits toward a Bachelor’s or Master’s degree at Queens College, CUNY


                       Union tuition reimbursement may apply.




  See pages 28-31 for more information on CUNY course offering, application
              deadline, and our schedule of information sessions



                                          x
                              The Citywide Training Center
                                              Presents


                  The Project Management Portfolio
              New Opportunities for Achieving Project Management Excellence

As a leader, manager, or supervisor who is a project manager, you are the critical and
central linchpin to accomplishing your workgroup’s objectives. Your role requires that you
achieve results even though you must deal with increased agency and departmental
complexity, ever-growing workloads, and shrinking resources.

The courses in this portfolio are designed to help you in your demanding role as a project
manager. This portfolio contains an array of Project Management Intensives. Each
intensive is a one-day investment that will help you grow your skill-set to get specific
projects completed efficiently and effectively. Give yourself a quick break from the office.
Join your “project management” colleagues at these workshops where you can discover
ways to be more productive, trade best practices, become more efficient, and reduce the
stress of managing “routine” to the most complex projects. We recommend that those
enrolling in these intensives have a solid background ---and have successfully
completed course-work--- in project management.




                                    Special Training Package
                                Select any 4 courses for $375

   COURSE TITLE                                          CODE    DAYS   DATES
   Communication and Collaboration for
                                                         C9119    1     Oct 26
   Project Success

   Negotiation and Conflict Resolution Skills for
                                                         C9124    1     Nov 1
   Project Team Members

   Powerful Project Presentations                        C9122    1     Dec 7

   Project Management Refresher                          C9121    1     Oct 21

   Resolving Project Management Issues                   C9125    1     Dec 8

   Sustaining High-Performance Project Teams             C9123    1     Jan 20




                                                    xi
                            The Project Management Portfolio
                 New Opportunities for Achieving Project Management Excellence

Communication and Collaboration for Project Success
 C9119             Training Days: 1                 .6CEU / 8CPE       Oct 26

Communication is the single most important success factor for project management. Project managers must
communicate project specifics with a wide-array of stakeholders across a broad period of time. Communication is the
mechanism for achieving project management success. This one-day program develops effective communication
skills for improved project performance. Participants will learn how to create a collaborative environment which
encourages clear, open, continuous communication throughout the life of the project.
SEMINAR OBJECTIVES:
  •     Identify the skills necessary to encourage project team collaboration
  •     Focus on goals and outcomes instead of personality and process
  •     Negotiate “performance agreements” and align stakeholders expectations
  •     Reach agreement on task and timing on project steps and employee performance of these milestones
  •     Solicit and offer feedback from team members in a productive and effective manner
  •     Influence team participants by identifying their specific values and understanding their unique motivations
  •     Cope productively with personality project member skills, values and differences
  •     Use “Fierce” Communications skills for uncovering hidden agendas that impede project progression
  •     Complete a project communication plan that anticipates the needs of each stakeholder
Target Audience: Managers, supervisors, technical professionals, program managers and project managers who
want to improve project team processes




Negotiation and Conflict Resolution Skills for Project Team Members
 C9124               Training Days: 1               .6CEU / 8CPE       Nov 1

Being an effective project manager requires skillful negotiation and conflict resolution skills. This one-day workshop
will help project team members master the art of dealing with unworkable situations where there appears to be no
acceptable compromise. Participants will examine the unique challenges faced by team members and team leaders
in dealing with different work styles and communication needs that can derail the most well-designed projects. They
will develop strategies for managing and effectively resolving team conflicts.
SEMINAR OBJECTIVES:
   •    Practice methods for effectively managing different work styles of the project team
   •    Recognize warning signs of team problems that potentially can derail a project
   •    Surface hidden assumptions that block successful negotiation
   •    Discover a process to uncover and resolve conflicts on a team
   •    Learn and apply tips for fostering collaboration rather than competition
   •    Apply negotiation concepts, tools and tactics to negotiate a win-win solution
   •    Assess the conflict management and negotiation styles of others and compare these styles with your own
        conflict and negotiation style
   •    Practice techniques for framing and reframing issues of key project personnel
   •    Apply interest-based negotiating methods
Target Audience: Project team members who want to resolve or manage team conflict




                                                         xii
                            The Project Management Portfolio
                  New Opportunities for Achieving Project Management Excellence


Powerful Project Presentations
C9122               Training Days: 1                .6CEU / 8CPE       Dec 7

Managing a project requires buy-in from a wide variety of stakeholders, and delivering an effective presentation can
mean the difference between a project’s success or failure. This interactive workshop will provide participants with the
skills and techniques needed to make powerful, persuasive, and high-impact project briefings and presentations to
key stakeholders, including those in senior management.
SEMINAR OBJECTIVES:
  •     Identify the communication style of your audience and apply techniques that help you effectively deliver your
        message
  •     Develop attitudes and skills needed to give dynamic project briefings
  •     Learn how to “open” a project management presentation in order to gain buy-in and acceptance
  •     Structure a presentation that keeps the audience focused and engaged
  •     Obtain “tips” on delivery, to maximize your chances of delivering an effective project management presentation
        (i.e. how to overcome nervousness; dealing with difficult stakeholders)
  •     Use visual aids that support and don’t detract from your presentation
  •     Handle questions effectively and criticism non-defensively
  •     Follow an effective process to close your presentation
  Target Audience: Project managers who want to polish their skills for high-level presentations



Project Management Refresher
 C9121             Training Days: 1                  .6CEU / 8CPE       Oct 21

This one-day intensive “refresher” workshop contains all the essentials of project management. The tools and
techniques provided make it simple to design a project plan, set roles, create manageable goals and develop an
implementation timeline.
SEMINAR OBJECTIVES:
  •    Define the project scope
  •    Identify project management deliverables and milestones
  •    Set SMART project objectives
  •    Create a project “path” and develop a strategy for keeping the project on track
  •    Assign roles and responsibilities
  •    Effectively manage project risks
  •    Create timelines and benchmarking standards
  •    Create a communication plan to keep key stakeholders informed and for reporting project progress and issues
  •    Design an implementation plan
Target Audience: Managers, supervisors, and directors who have been managing projects and want to refresh their
project management skills




                                                         xiii
                            The Project Management Portfolio
                 New Opportunities for Achieving Project Management Excellence


Resolving Project Management Issues
C9125                Training Days: 1               .6CEU / 8CPE       Dec 8

This one-day workshop provides participants with a hands-on, confidential forum to discuss their most challenging
project management issues in real time. Fellow participants and the facilitator will offer and provide key management
strategies and “personal” wisdom, advice, and guidance for transforming “difficult” situations to achieve positive
outcomes. Examples may include handling complex project scope changes, working across departments, working
with multi-faceted political issues, and others.
SEMINAR OBJECTIVES:
   •   Identify issues and challenges that can be “resolved” vs. those that must be “managed”
   •   Understand your role in helping achieve resolution and better management of the situation
   •   Receive advice, guidance, and suggestions for resolving issues from the facilitator and other participants
       involved in “real life” situations
   •   Help other participants resolve and manage their project management challenges more effectively
   •   Apply practical management tools to difficult and challenging situations
   •   Receive feedback on your approach to problem solving across all stages of project management
Target Audience: Project managers who are facing challenging workplace issues




Sustaining High-Performance Project Teams
 C9123               Training Days: 1               .6CEU / 8CPE       Jan 20

Teamwork is essential for project success, and high-performing teams are a must in this world of high expectations,
intense competition, and competing needs. The goal of this workshop is to help participants build a high-performance
project team - focusing on ways to establish relevant goals and increase group members participation and
commitment to achieve results.
SEMINAR OBJECTIVES
   •   Identify the characteristics of effective project teams
   •   Understand the stages of project team development and how these stages impact on project development
   •   Align team expectations and clarify roles and tasks of the varying team participants and stakeholders
   •   Plan and conduct effective team meetings
   •   Propose methods for sharing power and leadership throughout the life of the project
   •   Design a high-performance culture
   •   Apply group decision making and problem solving skills
Target Audience: Program and project managers who want to build and sustain high-performance project teams




                                                        xiv
SMARTER
 WORK
SMARTER



nyc.gov/ctc
                  WORKPLACE EFFECTIVENESS COURSES

Attitude Is Everything
 C9266           Training Days: 1              .6CEU / 8CPE             $125        Oct 11, Jan 27

Attitude is a highly personal and sensitive topic. As attitudes deteriorate, so do commitment, loyalty and, most
importantly, performance.        Everyone encounters setbacks that can shake their attitude into a negative focus.
Attitude Is Everything provides individuals with the knowledge and skills to develop and maintain positive attitudes
while becoming sensitive to underlying causes leading to negative attitudes. Participants will explore various methods
for responding to different attitudes in a positive and productive way.
SEMINAR OBJECTIVES:
   • Improve relationships and increase empathy and respect for others
   • Understand the consequences of a negative attitude in the workplace and the benefits of promoting a positive,
      healthy environment




                                                                                                                              WORKPLACE EFFECTIVENESS COURSES
   • Learn to transform negative attitudes into positive ones
   • Develop effective listening and communication skills
   • Achieve new levels of performance through goal-setting techniques
   • Learn practical and effective approaches to problem-solving
Target Audience: Individuals who want to build and maintain better workplace relationships


Communication and Collaboration for Project Success
 C9119         Training Days: 1                 .6CEU / 8CPE            $125        Oct 26

Communication is the single most important success factor for project management. Project managers must
communicate project specifics with a wide-array of stakeholders across a broad period of time. Communication is the
mechanism for achieving project management success. This one-day program develops effective communication
skills for improved project performance. Participants will learn how to create a collaborative environment which
encourages clear, open, continuous communication throughout the life of the project.
SEMINAR OBJECTIVES:
  • Identify the skills necessary to encourage project team collaboration
  • Focus on goals and outcomes instead of personality and process
  • Negotiate “performance agreements” and align stakeholders expectations
  • Reach agreement on task and timing on project steps and employee performance of these milestones
  • Solicit and offer feedback from team members in a productive and effective manner
  • Influence team participants by identifying their specific values and understanding their unique motivations
  • Cope productively with project member skills, values and differences
  • Use “Fierce” Communications skills for uncovering hidden agendas that impede project progression
  • Complete a project communication plan that anticipates the needs of each stakeholder
Target Audience: Managers, supervisors, technical professionals, program managers and project managers who
want to improve project team processes


Creating Workplace Civility
 C9100         Training Days: 1               .6CEU / 8CPE           $125        Oct 20, Jan 25

City employees may face angry, challenging, disruptive, and sometimes even dangerous behavior during the course
of their work. Such behavior might involve conflict, harassment, intimidation, incivility, disrespect, verbal aggression,
or even violence. Both internal and external customers could potentially present these behaviors at any time.
Creating Workplace Civility focuses on building employee confidence to proactively address problematic situations
while maintaining their own professionalism. Participants acquire the skills to effectively respond to anxious, irrational,
angry, hostile, and potentially dangerous situations and minimize the negative impact of these
challenging encounters.
SEMINAR OBJECTIVES:
  • Recognize early warning signs of anger or hostility
  • Invoke four essential priorities essential to violence response
  • Effectively utilize personal space, body language, and paraverbal communication to
     relieve tension and defuse hostility
  • Employ verbal intervention strategies to de-escalate situations before they become more disruptive or potentially
     dangerous
  • Maintain an objective and professional attitude when responding to an agitated individual
Target Audience: All City employees




Citywide Training Center                            Summer/Fall 2011 Course Catalog                                      1
                                               WORKPLACE EFFECTIVENESS COURSES

                                  Dealing Effectively with Different Personalities
                                   C8001         Training Days: 1               .6CEU / 8CPE           $125        Nov 9

                                  This course will help participants to increase their personal effectiveness in dealing with people at all levels in an
                                  organization. It uses the “DiSC” Personal Profile System” assessment* enabling them to examine four personality
                                  types, to identify their own behavior profile, and to focus on ways to build and improve working relationships with
                                  everyone.
                                  SEMINAR OBJECTIVES:
                                    • Self-analysis of personal style as a manager, a supervisor, or a team member
                                    • Identify personal comfort zones and how to expand them
                                    • Develop techniques to enhance work effectively with diverse personalities
                                    • Compare how others see you with how you see yourself and use this information to identify your strengths and
WORKPLACE EFFECTIVENESS COURSES




                                      weaknesses
                                    • Learn to influence people whose styles clash with your own
                                    • Discover behavioral clues that identify the personal style preferences of people in typical work situations
                                    • Improve the quality of working relationships and reduce conflict
                                  Target Audience: Managers, supervisors, team members, and all staff who want to build better working relationships




                                  Dealing with Difficult People
                                   C6060           Training Days: 1             .6CEU / 8CPE            $125          Dec 15

                                  This workshop provides participants with techniques to enhance their skills for dealing with difficult people in the
                                  workplace. Participants will learn how to manage their own behavior, explore different coping mechanisms, and
                                  develop more effective communication skills when confronted with a difficult person or situation.
                                  SEMINAR OBJECTIVES:
                                    •   Identify emotionally charged situations at work in order to minimize their impact
                                    •   Practice strategies for gaining control of volatile situations
                                    •   Apply techniques to take charge of work-place conversations
                                    •   Learn how to fend off a personal attack without being drawn into a “no-win” showdown
                                    •   Discover methods to keep pressure from affecting job performance
                                  Target Audience: Individuals who wish to discover better ways to deal with difficult people in the workplace



                                  Essentials for Successful Project Management
                                   C1234           Training Days: 2             1.2CEU / 16CPE            $250        Nov 15-16

                                  This workshop will assist project managers in guiding an initiative from inception to successful completion. Focus will
                                  be on identifying and defining project objectives, efficiently and effectively coordinating project tasks, and applying the
                                  right processes and tools for managing a project team.
                                  SEMINAR OBJECTIVES:
                                     •    Determine the project scope and feasibility
                                     •    Sequence the project and establish realistic milestones
                                     •    Build a project plan with contingencies for the unexpected
                                     •    Utilize tools that facilitate workflow and accountability
                                     •    Communicate project related information accurately and effectively
                                     •    Develop a monitoring and control process for cost and resource allocation
                                     •    Lead and motivate a project team
                                  Target Audience: Managers and professionals responsible for leading project initiatives




                                  CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                                2
                 WORKPLACE EFFECTIVENESS COURSES

Making the Connection: Excellence in NYC Customer Service
 C9130           Training Days: 1             .6CEU / 8CPE          $125        Oct 4, Jan 13

This course focuses on the vital role that agency staff play in fostering superior customer service and connects their
job to the way the public perceives City government. In this workshop, participants will develop an understanding of
the City’s customer service values and define who our customers are. They will also role-play scenarios that will give
them the opportunity to examine and develop positive communication strategies for managing challenging customer
situations-- helping staff develop skills that will allow them to connect with their customers.
SEMINAR OBJECTIVES:
   •    Understand the customer service vision and the importance of the City’s customer service values
   •    Recognize the difference between internal and external customers
   •    Identify characteristics and expectations of the customer




                                                                                                                          WORKPLACE EFFECTIVENESS COURSES
   •    Demonstrate the effects of successful written and verbal communication skills, effective listening skills, and
        positive body language when communicating with our customers
   •    Understand the attributes of an excellent customer engagement
   •    Identify and overcome barriers to effective customer service
   •    Develop strategies for handling challenging situations
Target Audience: City agency staff and front-line employees whose primary purpose and function are to provide
service and directly interface with agency customers




Managing Multiple Priorities
 C5044           Training Days: 1             .6CEU / 8CPE        $125       Oct 27, Jan 20

This program will prepare participants to better manage the multiple priorities faced in today’s fast paced work
environment. It will focus on how participants can take control of their workday with methods for maximizing efficiency
and effectiveness and minimizing stress.
SEMINAR OBJECTIVES:
  •    Clarify and set work and personal goals and objectives
  •    Develop skills that get you organized and help you stay organized
  •    Take charge of time
  •    Identify and keep top priorities in motion when everything is important
  •    Recognize and overcome “productivity killers”
  •    Utilize planning and organizing tools to measure and monitor progress
Target Audience: Individuals who need to balance multiple tasks and manage their time




Managing Stress and Preventing Burnout
 C9033         Training Days: 1            .6CEU / 8CPE          $125        Dec 9

This course is designed for individuals who want to take specific actions to beat job burnout. In this workshop
participants will explore ways to transform the pressures of work overload in to productive and positive work
outcomes. This workshop helps participants to address associated fatigue and lack of focus and explore strategies
for prevention. Participants will develop techniques and practice exercises for alleviating the stressors—both personal
and work related—that contribute to this syndrome.
SEMINAR OBJECTIVES:
   •    Recognize factors that contribute to that “frazzled condition”
   •    Determine if you exhibit symptoms
   •    Distinguish the external and internal factors associated with feeling “overwhelmed” by responsibility
   •    Employ techniques to strengthen your resolve and “take control”
   •    Construct a step-by-step action plan for alleviating and preventing burnout
Target Audience: Individuals who want to develop skills for preventing, and alleviating job burnout




Citywide Training Center                          Summer/Fall 2011 Course Catalog                                    3
                                              WORKPLACE EFFECTIVENESS COURSES

                                  Mind Tools for Memory
                                   C9279        Training Days: 1             .6CEU / 8CPE         $125        Oct 28

                                  In today’s high-demand agency workplace it is harder than ever to remember everything you need to retain—from
                                  names and passwords to all the details required to bring your projects to successful completion. But building your
                                  memory can actually be achieved by learning a few simple but powerful techniques. In this course, we will learn
                                  memory-enhancing methods that will improve your ability to solve problems, organize your
                                  time, meet deadlines, work well with coworkers and clients, and project your best
                                  professional self.
                                  SEMINAR OBJECTIVES:
                                     •   Assess your ability to remember facts, figures, names, and assignments
                                     •   Revitalize your mind-set about remembering
WORKPLACE EFFECTIVENESS COURSES




                                     •   Learn and practice powerful memory improvement techniques
                                     •   Give and receive feedback to help improve your skill
                                     •   Practice memory-focused listening
                                     •   Plan how to use memory techniques to meet your agency workplace challenges
                                     •   Develop your action plan to apply and further improve your memory skills
                                  Target Audience: All employees who wish to learn memory improvement techniques



                                  Negotiation and Conflict Resolution Skills for Project Team Members
                                   C9124        Training Days: 1             .6CEU / 8CPE         $125        Nov 1

                                  Being an effective project manager requires skillful negotiation and conflict resolution skills. This one-day workshop
                                  will help project team members master the art of dealing with unworkable situations where there appears to be no
                                  acceptable compromise. Participants will examine the unique challenges faced by team members and team leaders
                                  in dealing with different work styles and communication needs that can derail the most well-designed projects. They
                                  will develop strategies for managing and effectively resolving team conflicts.
                                  SEMINAR OBJECTIVES:
                                     •    Practice methods for effectively managing different work styles of the project team
                                     •    Recognize warning signs of team problems that potentially can derail a project
                                     •    Surface hidden assumptions that block successful negotiation
                                     •    Discover a process to uncover and resolve conflicts on a team
                                     •    Learn and apply tips for fostering collaboration rather than competition
                                     •    Apply negotiation concepts, tools and tactics to negotiate a win-win solution
                                     •    Assess the conflict management and negotiation styles of others and compare these styles with your own
                                          conflict and negotiation style
                                     •    Practice techniques for framing and reframing issues of key project personnel
                                     •    Apply interest-based negotiating methods
                                  Target Audience: Project team members who want to resolve or manage team conflict



                                  NYC Cultural Appreciation
                                   C9150        Training Days: 1                .6CEU / 8CPE          $125      Oct 7

                                  The NYC Cultural Appreciation training focuses on cultural awareness and sensitivity as an integral part of delivering
                                  excellent customer service. In this workshop, participants increase self-awareness about personal values, motives,
                                  and beliefs to enhance their understanding of how these factors influence their interactions with customers.
                                  SEMINAR OBJECTIVES:
                                    •    Develop a “keener” self-awareness about personal values, motives, and beliefs
                                    •    Understand how personal values, motives, and beliefs impact interactions with customers
                                    •    Acknowledge that cultural awareness and sensitivity are integral components of delivering excellent customer
                                         service
                                    •    Become aware of cultural similarities as well as cultural differences in customers
                                    •    Identify the necessary skills to effectively communicate and serve across cultures
                                    •    Apply the knowledge and skills to address bias and stereotyping in various customer interactions
                                  Target Audience: City agency staff and front-line employees whose primary purpose and function are to provide
                                  service and directly interface with agency customers



                                  CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                           4
                 WORKPLACE EFFECTIVENESS COURSES

Presence and Personal Branding: What's in it for YOU?
 C9323         Training Days: 1               .6CEU / 8CPE          $125      Nov 18

Delivering strong results is not enough to build a successful career. Presence, often referred to as the "IT" factor, is a
key building block in career management. It is not just for Executives. Presence is required at every level. This
training focuses on understanding the impact of your interactions on your personal brand and how you can
proactively manage your Presence to enhance your personal brand. Participants will leave this workshop with clear
next steps on how to build their Presence and their personal brand to move forward and achieve career goals.
SEMINAR OBJECTIVES
   •    Understand why Presence matters
   •    Learn tips to improve your overall Presence
   •    Learn how to leverage communication skills to increase your Presence




                                                                                                                             WORKPLACE EFFECTIVENESS COURSES
   •    Practice new presence building skills
   •    Explore how to develop and enhance your personal brand
   •    Create an action plan to improve your presence and build your personal brand
Target Audience: Individuals seeking ways to achieve career goals


Project Management Refresher
 C9121         Training Days: 1               .6CEU / 8CPE          $125      Oct 21

This one-day intensive “refresher” workshop contains all the essentials of project management. The tools and
techniques provided make it simple to design a project plan, set roles, create manageable goals and develop an
implementation timeline.
SEMINAR OBJECTIVES:
  •    Define the project scope
  •    Identify project management deliverables and milestones
  •    Set SMART project objectives
  •    Create a project “path” and develop a strategy for keeping the project on track
  •    Assign roles and responsibilities
  •    Effectively manage project risks
  •    Create timelines and benchmarking standards
  •    Create a communication plan to keep key stakeholders informed and for reporting project progress and issues
  •    Design an implementation plan
Target Audience: Managers, supervisors, and directors who have been managing projects and want to refresh their
project management skills


Providing Exceptional Customer Service from the Help Desk
 C9083         Training Days: 1             .6CEU / 8CPE          $125        Oct 5

Do you spend most of your day on the phone, helping people solve computer-related problems? If you do, this
program is designed for you to help you deliver exceptional customer service while meeting the challenging technical
needs of your agency and clients. The workshop will sharpen your listening and questioning skills so that you can
assist users more effectively through empathy and concern. It will help you work more successfully with callers who
may demonstrate difficult behaviors, such as those who have trouble identifying the issue or who are emotional.
SEMINAR OBJECTIVES:
  •    Identify tips and methods for overcoming service challenges
  •    Recognize factors that contribute to a “service mind-set”
  •    Utilize effective communication and listening skills to enhance service
  •    Identify tips for managing customer service related stress
  •    Develop techniques for better time management
  •    Construct a step-by-step Action Plan for delivering exceptional customer service
Target Audience: Individuals working in a Help Desk environment




Citywide Training Center                           Summer/Fall 2011 Course Catalog                                      5
                                              WORKPLACE EFFECTIVENESS COURSES

                                  Ready, Set, Grow: Capitalizing on Motivation to Enhance Your Career
                                   C9314        Training Days: 1           .6CEU / 8CPE           $125       Oct 13

                                  We start our careers with great confidence and passion to share our talents with the world. We dream about what we
                                  want to achieve but rarely create a map to arrive at our destination. This seminar is designed to identify obstacles
                                  that can get in the way of career advancement and cause us to get off track and lose focus. Participants will learn
                                  how to identify their personal and professional goals, map their progress, and stay committed.
                                  SEMINAR OBJECTIVES:
                                    •    Learn basic desires that motivate and define us.
                                    •    Identify what keeps us motivated at work
                                    •    Gain an understanding of the barriers that block motivation
                                    •    Create and prioritize our goals
WORKPLACE EFFECTIVENESS COURSES




                                    •    Establish an action plan to map out goals and related tasks
                                    •    Acquire strategies to track progress
                                  Target audience: All employees interested in understanding how goal setting has a profound impact on personal
                                  and professional satisfaction and success.




                                  Resolving Project Management Issues
                                   C9125        Training Days: 1           .6CEU / 8CPE           $125       Dec 8

                                  This one-day workshop provides participants with a hands-on, confidential forum to discuss their most challenging
                                  project management issues in real time. Fellow participants and the facilitator will offer and provide key management
                                  strategies and “personal” wisdom, advice, and guidance for transforming “difficult” situations to achieve positive
                                  outcomes. Examples may include handling complex project scope changes, working across departments, working
                                  with multi-faceted political issues, and others.
                                  SEMINAR OBJECTIVES:
                                     •   Identify issues and challenges that can be “resolved” vs. those that must be “managed”
                                     •   Understand your role in helping to achieve resolution and better management of the situation
                                     •   Receive advice, guidance, and suggestions for resolving issues from the facilitator and other participants
                                         involved in “real life” situations
                                     •   Help other participants resolve and manage their project management challenges more effectively
                                     •   Apply practical management tools to difficult and challenging situations
                                     •   Receive feedback on your approach to problem solving across all stages of project management
                                  Target Audience: Project managers who are facing challenging workplace issues




                                  Sustaining High-Performance Project Teams
                                   C9123        Training Days: 1             .6CEU / 8CPE           $125       Jan 20

                                  Teamwork is essential for project success, and high-performing teams are a must in this world of high expectations,
                                  intense competition, and competing needs. The goal of this workshop is to help participants build a high-performance
                                  project team - focusing on ways to establish relevant goals and increase group members participation and
                                  commitment to achieve results.
                                  SEMINAR OBJECTIVES:
                                     •   Identify the characteristics of effective project teams
                                     •   Understand the stages of project team development and how these stages impact on project development
                                     •   Align team expectations and clarify roles and tasks of the varying team participants and stakeholders
                                     •   Plan and conduct effective team meetings
                                     •   Propose methods for sharing power and leadership throughout the life of the project
                                     •   Design a high-performance culture
                                     •   Apply group decision making and problem solving skills
                                  Target Audience: Program and project managers who want to build and sustain high-performance project teams




                                  CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                          6
                 WORKPLACE EFFECTIVENESS COURSES

Time Management Strategies
 C8002           Training Days: 1              .6CEU / 8CPE          $125        Oct 12

This course will assist participants in taking control of the time in their work day. Participants will identify
unproductive work habits and learn a wide array of time management tips and techniques to maximize their
effectiveness. Focus will be on setting priorities and planning as the cornerstones of developing productive work
habits. Participants will also identify those strategies that best fit their work style and the realities of their work
environment.
SEMINAR OBJECTIVES:
   •    Identify individual work styles
   •    Learn how to get organized and manage time in a variety of ways
   •    Select specific individualized time management strategies




                                                                                                                          WORKPLACE EFFECTIVENESS COURSES
   •    Develop and implement time management strategies
Target Audience: All who wish to develop tailored, immediate, and practical time management skills



“The Wheel of Fortune:” Planning for Personal Achievement
 C9315           Days of Training: 1           .6CEU / 8CPE          $125        Dec 15

Visualize, for a moment, the elements of your life as being put together to form a giant wheel that moves you along a
path to a series of goals. If one portion of your “wheel” is over emphasized to the detriment of other portions, then
your wellness and ability to function in both your work and personal life is more at jeopardy. This seminar will assist
participants in analyzing the different areas of their “current” life, learning what is pushing and pulling them from
getting to their “desired” life and helping them create a viable action plan for reaching their goals.
SEMINAR OBJECTIVES:
  •     Analyze your current roles and responsibilities
  •     Determine your future goals and establish priorities
  •     Learn what is driving you and keeping you “stuck”
  •     Establish specific steps for moving past your obstacles
  •     Build a realistic time table for accomplishing your goals
Target Audience: Managers, supervisors, professionals and administrative personnel who want to plan for their
personal achievement and accomplish their work and personal goals.




Citywide Training Center                          Summer/Fall 2011 Course Catalog                                    7
                                         COMMUNICATION COURSES

                Action Grammar
                 C5031        Training Days: 2          1.2CEU / 16CPE          $250       Oct 17-18, Jan 5-6

                This course is designed to answer the most frequently asked questions about grammar, punctuation, and usage.
                Focus is on the grammatical issues that are essential for ensuring that on-the-job writing reflects a polished,
                professional image.
                SEMINAR OBJECTIVES:
                  •   Identify well-constructed sentences and correct run-on sentences and sentence fragments
                  •   Create transitions between sentences
                  •   Use correct verb tenses
                  •   Learn the principles of subject-verb agreement
                  •   Form possessives of singular and plural nouns
                  •   Use pronouns correctly
                  •   Learn rules of capitalization and correct punctuation, including commas, semi-colons, colons, and quotation
                      marks
                  •   Understand the meanings and differences of commonly misused words, including words that sound alike and
                      look alike
COURSES




                Target Audience: Individuals who want to enhance or refresh their understanding of Standard English grammar



                Business Writing: Clarity Through Critical Thinking
                 C2036        Training Days: 1           .6CEU / 8CPE           $125       Oct 24, Jan 13

                By learning to think critically you can increase your ability to write with greater clarity. You will be able to more
                precisely analyze information and assess a particular task, subject, issue, etc. This one-day course will help you to
COMMUNICATION




                use critical thinking skills and provide practice in a specific writing model to improve your business writing and
                completion of both large and small writing projects.
                SEMINAR OBJECTIVES:
                  •    Learn to ask appropriate questions to gather relevant information in an efficient manner
                  •    Assess information in order to determine reliable and trustworthy conclusions
                  •    Organize and draft content to increase clarity
                  •    Apply a problem solving approach to ensure your document’s clarity
                  •    Describe strengths and weaknesses of inductive and deductive arguments in a document’s content
                  •    Develop skills to avoid misleading or deceptive wording
                Target Audience: Professional staff who frequently write letters and reports



                Creating and Delivering Powerful Presentations
                 C9041           Days of Training: 2    1.2CEU / 16CPE          $250       Nov 16-17

                This course is designed for managers, supervisors and professionals who, in their leadership roles, must make
                important presentations. Participants will receive one-on-one coaching and develop a skill set for speaking with
                confidence and projecting the best possible image of themselves and the agency. Emphasis will be on developing
                and cultivating a conversational tone when speaking and formulating clear and logical presentation points to attain
                the desired audience reaction.
                SEMINAR OBJECTIVES:
                  •    Understand the importance of “image” and how to use it to positively influence every audience
                  •    Structure the presentation for clarity, impact, and persuasiveness
                  •    Capture the audience’s attention from the beginning – and keeping it
                  •    Use visual materials –including PowerPoint --to reinforce the power of your presentation
                  •    Respond to challenging questions and statements with confidence, authority, and understanding
                  •    Close the presentation with impact
                Target Audience: Managers, supervisors and professionals who make presentations




                CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                          8
                         COMMUNICATION COURSES

Customer-Focused Writing for Clear and Effective Communication
 C9103         Training Days: 1            .6CEU / 8CPE           $125        Oct 5

This Customer-Focused Writing workshop emphasizes how to create and evaluate your office documents to ensure
clarity, and that the six “customer-centric” criteria necessary for effective communication are present in your office
correspondence: clear purpose, relevant information, simple language, active voice, clear design, and reading level.
Participants will practice writing and editing documents, learn the importance of clear and effective communication,
and discover how these customer-focused criteria contribute to an easy-to-read document for agency customers.
SEMINAR OBJECTIVES:
   •    Define the customer representative’s role as a writer or designer of documents for customers of the City’s
        services
   •    Evaluate your agency documents for clarity
   •    Learn to use six evaluation criteria to evaluate City agency documents
   •    Understand purpose of Customer Focused Writing and why it is important
Target Audience: City agency staff whose responsibilities include creating clear and effective written
correspondence 




                                                                                                                             COMMUNICATION
Developing Dynamic Listening Skills
 C2508           Training Days: 1             .6CEU / 8CPE          $125      Oct 3

This workshop will focus on the skills, knowledge, and attitudes necessary to meet the challenges of listening
effectively. Through practical exercises, participants will improve their behaviors in this critical component of the
communication process.
SEMINAR OBJECTIVES:
   •    Assess your own listening strengths and weaknesses
   •    Identify attitudes that interfere with effective listening
   •    Distinguish between listening to understand and listening to reply
   •    Separate message content from feelings
   •    Achieve results through better communication
Target Audience: Professionals seeking to enhance their listening behaviors for improved communication




                                                                                                                             COURSES
“Easy” English for the Multi-Lingual Writer
 C8005           Training Days: 2          1.2CEU / 16CPE            $250        Nov 9-10

This course is designed for writers for whom English is not their first language. In this course participants will work on
their own and with others on job-related writing exercises that will strengthen their ability to write using proper
English. Participants will leave the course with an awareness of writing strengths and a sense of confidence in their
ability to improve in areas where special focus is needed.
SEMINAR OBJECTIVES:
  •      Master standard formats and etiquette for memos, letters, and e-mail
  •      Acquire rules to avoid the most common writing errors
  •      Identify the most frequent sentence problems and learn how to correct them
  •      Review correct punctuation, capitalization, abbreviation, and number use
  •      Employ English idioms and other tricky words and expressions properly
  •      Discover where to find print and electronic writing “how to” resources
Target Audience: Administrative, clerical, and technical employees for whom English is a second language, and who
are responsible for writing, e-mails, memos, and letters




Citywide Training Center                           Summer/Fall 2011 Course Catalog                                      9
                                          COMMUNICATION COURSES

                Effective Telephone Skills
                 C5039           Days of Training: 1         .6CEU / 8CPE           $125         Oct 6

                This course equips participants with techniques critical to maximize telephone service, create “customer” satisfaction
                through effective communication, and deal with difficult people on the phone. Participants will gain skills for on-the-job
                effectiveness and be in a position to provide better telephone service.
                SEMINAR OBJECTIVES:
                   •    Assess one’s telephone service attitude
                   •    Establish a positive rapport with callers
                   •    Handle upset callers
                   •    Learn to actively listen
                   •    Provide clear and concise phone service to all callers
                Target Audience: Clerical and administrative staff whose work involves telephone communication
COURSES




                Fundamentals of Effective Presentations
                 C9114         Training Days: 1               .6CEU / 8CPE           $125        Oct 28

                This course is designed for agency personnel who want to learn the fundamentals of making effective presentations.
                Participants will be provided the basic skills and practice of effective presentations including: dealing effectively with
                fear and anxiety; planning presentations that gain attention and enhance credibility; using visual aids to underscore
                key points; handle questions and comments with confidence. Participants will make group presentations and receive
                one-to-one feedback to enable them to return to their agency with greater confidence and skills they will need for their
                next presentation.
COMMUNICATION




                SEMINAR OBJECTIVES:
                  •    Handle the anxiety and fear of speaking to groups
                  •    Plan an effective presentation that is succinct and gains attention
                  •    Find and use quotes and anecdotes to drive home key points
                  •    Present your ideas with credibility
                  •    Create impressive visual aids
                  •    Set-up the presentation room for maximum effectiveness
                  •    Keep your audience’s interest during the entire session
                  •    Use simple techniques to deal with negative or hostile audiences
                  •    Expertly handle Q & A session
                  •    Practice giving a presentation
                Target Audience: Agency personnel with little or no experience in giving presentations



                Geek Speak: Interpersonal Communication Skills for Technical Professionals
                 C9316         Training Days: 1               .6CEU / 8CPE           $125        Dec 5

                This course highlights communication fundamentals for technical professionals who need to clearly express
                complicated ideas to diverse colleagues. Through a series of small-group exercises, each participant will practice
                nondefensive responses to feedback, tips for training nontechnical colleagues, and ways to offer technical support in
                easy-to-understand ways. Co-taught by a former Chief Information Officer (CIO), this class will apply real-life
                examples and role plays to highlight practical and clear communication.
                SEMINAR OBJECTIVES:
                  •   Assess self-awareness and awareness of others’ communication styles
                  •   Explore methods for how to adapt one’s style appropriately with diverse individuals
                  •   Heighten emotional and social intelligence among peers of varying technical expertise
                  •   Avoid common “geek speak” breakdowns in understanding
                  •   Sharpen listening skills to provide easy-to-understand responses
                  •   Create clear, effective PowerPoint presentations
                Target Audience: Supervisors, managers, and professionals working in the technological realm who want or need to
                communicate more effectively with their nontechnical colleagues.




                CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                              10
                        COMMUNICATION COURSES

The Grant Writing Workshop
 C9105        Training Days: 1              .6CEU / 8CPE          $125       Nov 18

This workshop helps participants develop winning proposals. Participants learn how to respond to Request for
Proposals or grant applications in a way that makes the strongest possible case for their agency or organization.
During the program, participants will learn the seven building blocks of a successful proposal and practice writing
several sections of a “real life” proposal.
SEMINAR OBJECTIVES:
  •   Develop a winning approach: Remember that someone wants to give you money!
  •   Understand how decision-makers determine winners
  •   Review the seven building blocks of a successful proposal
  •   Present your organization’s talents, resources and expertise in a compelling manner to the grantor
  •   Identify any weak points in your proposal and developing a strategy to overcome them
  •   Develop a system for reviewing proposals before they are submitted
Target Audience: Grant writers who want to increase their ability to write winning proposals




                                                                                                                        COMMUNICATION
Powerful Project Presentations
 C9122        Training Days: 1             .6CEU / 8CPE            $125         Dec 7

Managing a project requires buy-in from a wide variety of stakeholders, and delivering an effective presentation can
mean the difference between a project’s success or failure. This interactive workshop will provide participants with
the skills and techniques needed to make powerful, persuasive, and high-impact project briefings and presentations
to key stakeholders, including those in senior management.
SEMINAR OBJECTIVES:
   •   Identify the communication style of your audience and apply techniques that help you effectively deliver your
       message
   •   Develop attitudes and skills needed to give dynamic project briefings
   •   Learn how to “open” a project management presentation in order to gain “Buy-In” and acceptance
   •   Structure a presentation that keeps the audience focused and engaged
   •   Obtain “tips” on delivery, to maximize your chances of delivering an effective project management presentation




                                                                                                                        COURSES
       (i.e. how to overcome nervousness; dealing with difficult stakeholders)
   •   Use visual aids that support and don’t detract from your presentation
   •   Handle questions effectively and criticism non-defensively
   •   Follow an effective process to close your presentation
Target Audience: Project managers who want to polish their skills for high-level presentations



Revising, Editing, and Proofreading
 C2033        Training Days: 2              1.2CEU / 16CPE          $250        Nov 21-22, Jan 26-27

This interactive program focuses on exercises designed to enhance revising, editing, and proofreading skills.
Participants will have opportunities to sharpen their writing organization, sentence structure, grammar, word usage,
and punctuation and receive individual, confidential feedback.
SEMINAR OBJECTIVES:
  •    Understand that good writing is rewriting
  •    Employ the “Protect Your REP” formula when reviewing documents
  •    Review strategies for proper placement of content
  •    Lay out text to support the reader’s need to scan the document
  •    Edit for sentence structure, grammar, and word usage
  •    Check for all punctuation marks, capitalization, and abbreviations
Target Audience: Professional staff who wish to polish their writing skills




Citywide Training Center                         Summer/Fall 2011 Course Catalog                                  11
                                         COMMUNICATION COURSES

                Successful Letter and Memo Writing
                 C6788        Training Days: 2             1.2CEU / 16CPE          $250         Nov 3-4, Jan 18-19

                This course focuses on fundamental writing concepts necessary for moving letters and memos from a draft to a
                finished document. Participants will acquire a system for organizing and composing clear, concise, and complete
                letters and memos.
                SEMINAR OBJECTIVES:
                   •    Identify characteristics of effective business writing
                   •    Plan and organize thoughts before writing
                   •    Create a professional tone
                   •    Avoid run-on sentences and sentence fragments
                   •    Check for cohesive paragraphs
                   •    Avoid the most frequently made grammatical errors
                Target Audience: Clerical and administrative support staff responsible for drafting and writing routine office
                correspondence
COURSES




                Successful Workplace Communication
                 C1022           Training Days: 1            .6CEU / 8CPE           $125        Oct 13, Dec 8

                This workshop will provide participants with methods to improve their everyday interactions with co-workers and
                enable them to work more productively in group situations. Participants will evaluate their own communication styles
                and explore methods and techniques for improving their personal communication effectiveness.
                SEMINAR OBJECTIVES:
                  •   Assess communication styles and their impact on others
COMMUNICATION




                  •   Learn effective active listening techniques
                  •   Recognize and respect others needs
                  •   Develop techniques to achieve greater understanding
                  •   Interpret verbal and non-verbal communication cues
                  •   Diffuse and resolve conflict situations
                Target Audience: Clerical/administrative staff seeking to improve their communication effectiveness




                Writing About Complex Subjects: An Introduction to Technical Writing
                 C9318        Training Days: 1                .6CEU / 8CPE          $125        Nov 30

                The real challenge of technical writing is to make complex subjects understandable to people who do not share your
                knowledge and expertise. This workshop focuses on how to help readers understand and use complex information.
                Whether you are writing for the public or for your coworkers, this workshop will give you the tools you need to share
                what you know with your readers.
                SEMINAR OBJECTIVES:
                  •   Determine what readers understand about your topic and what you need to explain
                  •   Organize information in a way that readers will understand
                  •   Avoid jargon as much as possible
                  •   Define key terms
                  •   Master the basics of clear, concise writing
                  •   Improve usability through document design
                  •   Use illustrations to clarify complex systems and processes
                Target Audience: Professionals who have to explain complex subjects to those who do not share their knowledge
                and expertise




                CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                         12
                         COMMUNICATION COURSES

Writing Effective and Efficient E-Mails
 C4260         Training Days: 1                 .6CEU / 8CPE           $125        Sep 30, Nov 21, Jan 11

This workshop focuses on the process used by professionals to fulfill their e-mail needs. Through real-time e-mail
exercises on computers networked with other classmates in the workshop, the course enables participants to create
clear, concise, complete, courteous, and correct e-mail. You will reap the benefits of using this efficient, user-friendly
mode of communication for your intended purpose and achieving results.
SEMINAR OBJECTIVES:
   •   Recognize qualities that make e-mail a unique communication mode
   •   Define the purpose of your e-mail message
   •   Distinguish necessary details to support your purpose without overloading your readers
   •   Develop techniques for checking the tone of your e-mail
   •   Revise and edit e-mail for clarity, conciseness, and completeness
   •   Manage your e-mail system effectively: attaching, copying, filing, responding, and more
Target Audience: Professional staff who write frequent internal and external e-mail messages as part of their daily




                                                                                                                             COMMUNICATION
work routine


Writing from Start to Finish
 C9317           Training Days: 1              .6CEU / 8CPE           $ 125        Sep 26, Dec 1

Many people make writing a more difficult and time-consuming process than it needs to be. This workshop focuses
on how to streamline the writing process to save time and produce more effective written communications.
Participants will learn how to organize and present information for maximum impact, and how to move smoothly from
start to finish in the writing process.
SEMINAR OBJECTIVES:
  •     Prepare to write by considering the purpose and audience for your message
  •     Organize information in a clear, logical way
  •     Use outlining as an organizational tool
  •     Use headings, topic sentences, and transitions to clarify your message
  •     Stay focused on your message
  •     Revise documents to ensure they are clear, concise, and correct




                                                                                                                             COURSES
Target Audience: Individuals who want to make their writing more efficient and effective



Writing Performance Evaluations
 C9166           Training Days: 1               .6CEU / 8CPE            $ 125        Dec 16

Completing evaluations requires managers to write in an objective manner that accurately describes the performance
of employees. Specifically, managers are expected to document the strengths and weaknesses of employees as well
as future goals and developmental needs. To do this, the manager will be meticulous in the choice of words and
phrases. This course provides managers practice in writing about observed behaviors and job competencies. In
addition, participants will practice composing precise goals and statements of developmental needs.
SEMINAR OBJECTIVES:
Upon completing the course, participants will be able to:
   •   Utilize a technique for gathering performance data
   •   Decipher fact from opinion in order to write factually
   •   Separate actions from attitude in order to write objectively
   •   Document developmental needs based on job performance and job competency
   •   Write goals that are specific and measurable
Target Audience: Managers and supervisors who write performance evaluations




Citywide Training Center                           Summer/Fall 2011 Course Catalog                                     13
                                            MANAGEMENT & SUPERVISION COURSES

                                   Accelerating Managerial and Leadership Growth and Change through Individual
                                   Development Plans (IDPs)
                                    C9174         Days of Training: 1               .6CEU/8CPE            $125        Oct 31

                                   In this environment of continuous change with organizational and economic complexity, the need for managers and
                                   leaders to focus on their own skill and portfolio development is greater than ever. This seminar will focus on how to
                                   develop an “individual development plan” (IDP) that supports the growth and development in an area of specific
                                   managerial responsibility and/or an area of the core leadership competencies of the Managerial Performance
                                   Evaluation system. Participants will reflect on their own challenges and performance in their roles and identify
                                   specific areas to set goals and an implementation plan.
MANAGEMENT & SUPERVISION COURSES




                                   IN THIS SEMINAR, MANAGERS AND LEADERS WILL:
                                     •   Select one (no more than three) specific managerial responsibility or leadership competency to develop –
                                         based on feedback, agency need, skill deficiency, and/or current challenges and opportunities
                                     •   Ensure that the goal is a “stretch” or “growth” goal that can be achieved within the year.
                                     •   Identify all the background issues that impact this goal
                                     •   Use the framework of at least two models of managerial and leadership development approaches to create in-
                                         place learning opportunities
                                     •   Outline the specific coaching, peer support, resources and readings that will support the manager/leader
                                   Target Audience: Managers and leaders who receive Managerial Performance Evaluations




                                   Authentic Leadership: The “Inside” Story
                                    C9096         Days of Training: 2             1.2CEU/ 8CPE         $250           Oct 26-27

                                   This workshop will examine what it takes to be an authentic leader. It gives participants the opportunity to take a look
                                   at what the basis of their leadership is really all about, why people follow them, and what elements are necessary to
                                   increase their level of employee buy-in. Participants will explore four of the most essential areas of leadership:
                                   Attitude, Influence, Communication, and Team Building. The program’s primary focus is not merely on the “position”
                                   (title) of leadership, but rather on the “character” (true person) of the leader.
                                   SEMINAR OBJECTIVES:
                                       •    Examine a more broad and foundational definition of a “leader”
                                       •    Assess why people follow and build on their desire for WIIFM
                                       •    Learn and understand the five levels of leadership
                                       •    Discover how to create a vision people truly buy into
                                       •    Understand the importance of communicating like a leader, not manager
                                       •    Recognize the effect of leadership attitude on employee performance
                                       •    Discover the five practices of exemplary leaders
                                       •    Develop greater teambuilding skills
                                   Target Audience: Managers, supervisors, directors, and professionals who have a desire to raise their level of
                                   influence and effectiveness on their jobs as well as every area of their lives.




                                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                            14
          MANAGEMENT & SUPERVISION COURSES

Beyond Time Managaement: The Importance of Self-Care And
Transformational Leadership
 C9322           Days of Training: 2         1.2CEU/8CPE           $250          Oct 24-25, Jan 30-31

The pressing fiscal demands and diminished staffing every agency confronts can result in a work environment that
leads to burn-out and illness as the seemingly unending urgency to agency life goes on and on. This seminar offers a
corrective to traditional models of time management and places at its center tools and techniques that help leaders
engage in self-care on the job. By offering a model of transformational leadership based on ‘leadership from within,’
this seminar frames leadership in ways that build resilience, expands reliance on teamwork, and connects staff to
“legacy work” that inspires and energizes even in times of genuine difficulty. Activities, exercises and reflections will
be offered throughout the workshop to address dynamics of urgency, burn-out, self-care, difficult staff, and how to




                                                                                                                            MANAGEMENT & SUPERVISION COURSES
heal while remaining productive.
SEMINAR OBJECTIVES:
   • Learn a new framework for assessing leadership and self-care through “leadership from within”
   • Examine your urgency index and assess levels of burnout
   • Learn ways to diminish anger and reaction first within yourself and then your staff
   • Examine the character-driven qualities within your work that help balance your approach to work
   • Develop an “internal strategic vision” that becomes a foundation to your daily work
   • Practice forms of self-care that emphasize resilience and personal mastery that can model such behaviors for
     your staff
Target Audience: Managers, directors, supervisors, and professionals who want to develop a leadership framework
and leadership skills that can be used for self-care and provide a powerful model of “internal leadership” that
diminishes stress while remaining focused on the tasks at hand



Conducting Effective Performance Appraisal Interviews
 C1012           Training Days: 1               .6CEU / 8CPE              $125         Nov 16

This practical workshop will boost the confidence and skills of participants in conducting both interim and yearly
feedback evaluation interviews with their staff. It will focus on the core purposes of performance evaluation and the
communication skills needed to discuss employee performance.
SEMINAR OBJECTIVES:
  •   Identify the core purposes of performance evaluation
  •   Practice giving constructive feedback
  •   Define common rating errors in the appraisal
  •   Conduct difficult appraisal interviews
  •   Create development plans as part of the evaluation process
Target Audience: Managers and supervisors who conduct performance appraisal interviews


Developing Procedures: Improving Work Processes
 C9054           Training Days: 2            1.2CEU / 16CPE           $250           Jan 9-10

This course is designed for managers and supervisors who want to improve and enhance their staff’s performance
and increase productivity by establishing procedures for work processes. By documenting the steps required to
perform each process, unit staff will be able to reach their established goals on a more consistent basis. The course
will explore techniques for analyzing what is currently being done, while identifying road blocks that result in
unsatisfactory performance. Participants will then explore various methods to develop, document, and refine
procedures to close the gap between “what is” and the desired performance outcomes.
SEMINAR OBJECTIVES:
  •    Develop an understanding of the importance and uses of well-developed procedures
  •    Learn the skills of interviewing to identify the key steps in all of the procedures that may be used in the
       workplace operations
  •    Discover the importance of building formats for procedures that enhance work performance thorough
       understanding of the individual elements of each process
  •    Design flow charts that will assist the employee in understanding and performing the individual task that lead
       to the successful completion of assigned work requirements
  •    Identify the challenges and pitfalls to avoid in developing of procedures
Target Audience: Managers and supervisors who are responsible for the effective and efficient
operation of their workplace


Citywide Training Center                           Summer/Fall 2011 Course Catalog                                    15
                                            MANAGEMENT & SUPERVISION COURSES

                                   The Disciplinary Process: Making it Work
                                    C9051           Training Days: 1/2                 .3 CEU              N/C        Nov 10 (9:00a-12:30p)

                                   In this special seminar, New York City civil service and labor relations professionals will provide managers and
                                   supervisors with practical knowledge and insight about the disciplinary process against the backdrop of both the NYS
                                   Civil Service Law and the various collective bargaining agreements. Through lecture, case studies, discussion, and
                                   group exercises, seminar leaders will focus on when to use the discipline process, how to use the process, and why
                                   the process can be effective.
                                   SEMINAR OBJECTIVES:
                                     •    Define discipline, appeals, and grievances
                                     •    Discuss how the disciplinary process is used
MANAGEMENT & SUPERVISION COURSES




                                     •    Identify specific cases that are grounds for discipline
                                     •    Know your role as a supervisor or manager in the process
                                     •    Know when an “informal” response is apt to produce a desirable result
                                     •    Understand the “formal” procedures
                                     •    Examine criteria used by arbitrators in deciding cases
                                   Target Audience: Managers and supervisors who want to learn about and use the disciplinary process in City
                                   government



                                   Emotional Intelligence: The Key to Effective Leadership
                                    C9207           Training Days: 2               1.2CEU / 16CPE          $250       Nov 28-29

                                   Emotional intelligence is the ability to recognize and deal effectively with your own and other people’s
                                   emotions. It is a better predictor of workplace and life success than IQ, according to recent studies. This
                                   workshop is designed to help people in leadership positions increase their EQ (emotional quotient). Leaders
                                   with high EQ are more productive because they gain cooperation from others and use their intuitive knowledge
                                   (“gut”) to make decisions and solve problems. This is a vital ability for implementing change and leading high-
                                   performing teams.
                                   SEMINAR OBJECTIVES:
                                     •  Acquire emotional literacy to read people, situations and yourself more effectively
                                     •  Identify ways to choose your emotional responses, instead of getting triggered or “hijacked” by them
                                     •  Develop techniques to use emotional energy positively to move self and others forward
                                     •  Practice techniques to manage non-productive emotional behaviors
                                     •  Describe how to use the 5 key EQ competencies;
                                     •  Generate techniques to apply EQ to diverse on-the-job circumstances
                                   Target Audience: Managers and supervisors in leadership roles



                                   Engaging Employees Through Appreciative Coaching
                                    C9319           Training Days: 1            .6 CEU / 8CPE            $125         Oct 19

                                   Imagine a workplace where everyone brings their best selves strength, staff are affirmed for their talents; appreciated
                                   for their unique personality style; and recognized for the positive relationships they foster with customers and
                                   coworkers. Appreciative Coaching provides a structured approach to enhancing individual performance. This
                                   workshop will teach you how to fuel employee engagement, promote worker satisfaction and foster communication
                                   using a Strengths-Based Coaching Model.
                                   SEMINAR OBJECTIVES:
                                      •   Identify individual talents and strengths
                                      •   Understand available methodology to assess the strengths of others
                                      •   Learn a model of appreciative coaching to enhance communication between workers and supervisors
                                      •   Understand the optimal structure of a team based on personality styles and strengths
                                      •   Receive an assessment tool to document the success of strengths based initiatives in the workplace
                                      •   Identify the diverse styles needed to make up an optimal team
                                      •   Engage and motivate staff to bring their “Best Selves” to work everyday
                                   Target Audience: Managers, trainers, supervisors and individuals interested in growing staff based on their
                                   individual styles, competencies, strengths and talents



                                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                           16
          MANAGEMENT & SUPERVISION COURSES

Fierce Leadership – Getting Clear and Staying Sane in Difficult Times
 C9280           Training Days: 1            .6CEU / 8CPE              $125          Jan 24

Sometimes it seems like leaders are moving from one crisis to the next without time to breathe. Pressure can make
you become more deeply entrenched in obsolete practices. In this workshop learn how to move from directing and
telling to listening and directing; from a feedback-free to a feedback-rich environment; from “silos” to collaboration;
and from resistance to change to shared enthusiasm and agility.
SEMINAR OBJECTIVES:
   •    Examine the differences between the “old” leadership model and the “fierce” leadership model
   •    Practice the types of conversations you need to have with your team members
   •    Distinguish the differences of holding people accountable and people being able




                                                                                                                            MANAGEMENT & SUPERVISION COURSES
   •    Discover your role for engaging your staff in collaborative processes
   •    Increase your effectiveness for facilitating an open, transparent, and respectful culture
   •    Learn how to create an environment for the “new normal” - personally and organizationally
Target Audience: Leaders, managers, and supervisors who want to create an environment of shared enthusiasm,
collaboration, and partnerships



Fundamentals of Supervision
 C1031           Training Days: 3           1.8CEU / 16CPE          $375        Oct 17-19

This workshop offers participants an introduction to the issues, challenges, and typical situations related to
supervising “frontline” employees. Participants will learn basic skills and be introduced to the key techniques that they
will need to function effectively in their supervisory role. Emphasis will be placed on the supervisor as part of a
management team committed to developing excellence in government.
SEMINAR OBJECTIVES:
  •    Recognize the challenges of public sector supervision
  •    Propose strategies to effectively work with a diverse workforce
  •    Communicate performance objectives for effective staff performance
  •    Develop leadership practices that encourage commitment and teamwork
  •    Employ delegation as a work method that benefits both the supervisor and subordinate
  •    Coach staff members for top performance
  •    Master conflict management skills
Target Audience: All supervisors




Giving Effective On-going Feedback
 C1041           Days of Training: 1            .6CEU / 8CPE          $125        Oct 4

This workshop will focus on teaching managers to use effective feedback as a tool for employee performance,
improvement, and development. Emphasis will be placed on developing strategies to maximize the benefits of the
feedback process.
SEMINAR OBJECTIVES:
  •   Identify the value of providing timely, effective feedback to subordinates
  •   Describe the value of receiving feedback
  •   Practice giving employee feedback: problems and benefits
  •   Master communication basics for giving and receiving feedback
  •   Coach and counsel employees after providing feedback
Target Audience: Managers and supervisors




Citywide Training Center                           Summer/Fall 2011 Course Catalog                                    17
                                             MANAGEMENT & SUPERVISION COURSES

                                   Hitting the Bulls-eye: Setting Targets that Work
                                    C9321           Training Days: 1            .6 CEU / 8CPE          $125        Oct 5

                                   Often the dissatisfaction we feel with our inability to meet goals and deadlines can be attributed not to laziness or
                                   poor implementation, but to sub-optimal planning. This practical workshop will arm participants with proven methods
                                   to create a strategic plan that will transform vision to reality. Participants will work with decision-making frameworks,
                                   goal-setting techniques, and best practices for assigning roles and responsibilities, measurable benchmarks and
                                   data-driven goals.
                                   SEMINAR OBJECTIVES:
                                      •   Clarify big picture and articulate vision and approach
                                      •
MANAGEMENT & SUPERVISION COURSES




                                          Use group brainstorming sessions and brainstorming to build consensus and streamline efforts
                                      •   Learn to use case studies as a basis for learning best practices and benchmark targets
                                      •   Work on your own strategic plan
                                      •   Explore various decision-making frameworks and goal-setting techniques
                                      •   Practice aligning vision with data-driven decisions
                                   Target Audience: Managers, supervisors and leaders who want to strengthen their ability to plan realistically,
                                   execute effectively, and maintain a trajectory that encourages sustainable success




                                   Increasing Productivity through Flawless Facilitation
                                    C9320           Days of Training: 1            .6CEU / 8CPE           $125       Nov 17

                                   To facilitate means “to make easy.” Is your organization making it easy to get the job done? Stop wasting the
                                   precious resource of time and make it easy for work groups and task teams to get their jobs done. Learn how to gain
                                   collaboration, define goals and purpose, foster results oriented dialogue, and achieve buy-in and consensus that will
                                   result in sustainable outcomes.
                                   SEMINAR OBJECTIVES:
                                     •     Learn easy facilitation tools that foster results oriented dialogue
                                     •     Create an atmosphere of collaboration and unity toward mutually beneficial goals
                                     •     Learn techniques to get the group “unstuck” and future focused
                                     •     Use time productively through the use of participatory tools that draw from everyone’s knowledge and
                                           experience
                                     •     Use appreciative inquiry to identify organizational strengths and build upon them
                                   Target Audience: Managers and professional staff with responsibility for task team management, project
                                   management, facilitation and productive outcomes.




                                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                             18
         MANAGEMENT & SUPERVISION COURSES

Management Intensive Symposium
 C9235             Days of Training: 3       1.8CEU / 24CPE            $375       Nov 14, 15, & 22

This three-day (non-consecutive) symposium brings together managers with at least one year of management
experience to hone core management skills and explore new concepts and techniques to meet the increasingly
challenging demands of managing in City government. Participants will explore developing strategies for creating an
effective workforce through open communication, collaboration, strategic use problem solving, and proactive
approaches to management.
The New Basics: Sharpening Your Tools
Focus on revisiting the basics of management from the vantage of experience. Participants will share techniques that
work for them, develop models for best practices and experiment with cutting edge techniques.




                                                                                                                       MANAGEMENT & SUPERVISION COURSES
  •    Practice coaching techniques for improved performance
  •    Set goals and eliminate obstacles
  •    Identify and utilize strengths
  •    Identify and utilize your network
  •    Set priorities and manage time
Strategy and Solutions
Move through a strategic approach to being proactive about opportunities and challenges and finding creative
solutions within organizational parameters and potential restrictions.
  •    Discover how to scan your environment for opportunities and challenges
  •    Use a simple process for generating solutions
  •    Implement an action plan
  •    Align your action plan with organizational realities
Communication for Increased Collaboration and Productivity
Practice techniques that support open, clear communication.
  •    Create an atmosphere for open communication
  •    Develop the ability to focus on results, not activities
  •    Practice direct communication; not skirting issues
  •    Discuss strategies for increased collaboration
  •    Explore techniques for setting priorities
  •    Learn ways to effectively confront performance issues
SEMINAR OBJECTIVES:
  •    Describe the role of the public sector manager in an ever-changing environment
  •    Discover open communication techniques for maximizing employee participation
  •    Set goals and improve planning
  •    Use strategic thinking to anticipate new opportunities and needs
  •    Identify process improvement and change management techniques
Target Audience: City managers




The Manager in the Middle: Effective Power Relationships Up & Down
 C9210        Days of Training: 2           1.2CEU / 16CPE           $250        Dec 14-15

Managers know the stress of leading from the middle —being influenced by and accountable to those they
report to while managing their own staff for harmony and productivity. Learn how to balance relationships and
build alliances up and down the organizational hierarchy. In this highly interactive workshop participants will
experiment with and discuss tools and techniques for influencing their manager in collaborative ways while
engaging their staff even when they are reactive or resistant.
SEMINAR OBJECTIVES:
By the conclusion of this workshop, participants will be able to:
  •   Identify and describe power relationships within the Agency hierarchy
  •   Accurately convey needs of all parties when resolving tough issues
  •   Advocate for ideas and/or action plans developed by subordinates
  •   Engage manager and/or subordinates in collaborative thinking
  •   Develop strategies to collaborate strategies when facing potential flash points or strong resistance
Target Audience: Managers who want to effectively exert influence up & down the hierarchy to achieve goals




Citywide Training Center                         Summer/Fall 2011 Course Catalog                                  19
                                            MANAGEMENT & SUPERVISION COURSES

                                   Managerial Power Tools: Motivating, Delegating, Teambuilding
                                    C9286           Training Days: 1            .6CEU / 8CPE            $125         Oct 12

                                   As a manager/supervisor, you need to get things done through others. Everyone is motivated to do something – but
                                   is it what you need them to do? How do you get people to want to do what they are supposed to do, do it well, and in
                                   collaboration with others? Why is delegating the hardest managerial skill set to master? This highly interactive one-
                                   day course will give you some answers. You will have the chance to explore and practice the skills of motivating,
                                   delegating and teambuilding.
                                   SEMINAR OBJECTIVES:
                                      •    Discover techniques to uncover and capitalize on people’s motivators
                                      •
MANAGEMENT & SUPERVISION COURSES




                                           Learn to effectively manage de-motivators and causes of dissatisfaction
                                      •    Distinguish the differences among delegating, “dumping,” and assigning work
                                      •    Explore the benefits of developing others through delegation
                                      •    Identify real and self-imposed barriers to delegating
                                      •    Practice the “RAMBOS” method of delegating
                                      •    Identify the advantages of working in a team-based environment
                                      •    Learn and experience how to build a high performance team
                                   Target Audience: Managers and supervisors who want the “tools” for obtaining optimum performance and outcomes
                                   from their staff


                                   Performance Management and Six Sigma: An Introduction to Quality and
                                   Productivity Improvement
                                    C9287                Training Days: 2          1.2CEU / 16CPE         $250       Dec 1-2

                                   The success of all leaders depends on their abilities to hold their staff accountable for measurable results regarding
                                   quality and productivity while at the same time creating a positive work climate. SIX SIGMA is a systematic method
                                   for improving quality through team problem solving. Performance Management is a method to measure individual
                                   and team results and motivate staff. In this program, participants will learn the basics of both systems and how to
                                   apply some of the techniques of these systems on the job.
                                   SEMINAR OBJECTIVES:
                                      •   Improve the performance of every agency, team, and individual by increasing employee accountability for the
                                          achievement of measurable goals
                                      •   Accomplish more results with fewer resources by improving employee efficiency
                                      •   Create accountability methods, operational metrics, as well as feedback and positive reinforcement systems
                                      •   Develop a sustainable accountability infrastructure for long term agency success
                                      •   Identify the basic concepts of a Six Sigma quality improvement system
                                      •   Understand the Six Sigma DMAIC problem solving model: Design, Measure, Analyze, Improve, Control
                                   Target Audience: Managers, supervisors, project leaders, and employees who are performing a leadership role



                                   Preparing for Supervision: Managing the Transition
                                    C8009             Training Days: 1             .6CEU / 8CPE          $125        Nov 2

                                   This course will assist new supervisors in making a successful transition from “co-worker” to “supervisor.” Participants
                                   will gain strategies and insights for supervising former peers and develop a management style that helps them
                                   accomplish goals.
                                   SEMINAR OBJECTIVES:
                                     •    Identify major challenges and pitfalls in transitioning from co- worker to supervisor
                                     •    Identify supervisory responsibilities
                                     •    Explore the expectations of managers, co-workers, and subordinants
                                     •    Determine appropriate delegation strategies
                                     •    Build a foundation of critical supervisory skills
                                     •    Create factors that establish credibility with direct reports
                                   Target Audience: Individuals who will be promoted to their first supervisory position, or newly promoted supervisors
                                   with less than one year of supervisory experience




                                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                            20
          MANAGEMENT & SUPERVISION COURSES

Re-Energize, Re-Purpose and Re-Invent Your Workplace Culture
 C9324             Days of Training: 1         .6CEU / 8CPE           $125        Sep 27

We all know that staying in the safe zone and doing things the same old way can work; however, we also know that it
costs us happiness and boredom. In this workshop, we will take a look at how things “are” versus how they “could
be.” We’ll examine the “status quo” and the “what’s missing.” You will be taken through a step-by-step process for
how to actually transcend the status quo and reinvent how you want things to be at work—creating a new culture that
people within will want to be a part of and those outside will want to join.
SEMINAR OBJECTIVES
  •    Explore what’s not working or what you have to stop doing
  •    Identify the things you want to Start doing




                                                                                                                             MANAGEMENT & SUPERVISION COURSES
  •    Describe the elements of a “great” culture at work and contrast with yours
  •    Create a plan for dealing with the uncertainty of change
  •    Create challenges or risks to take in order to more effectively shift the attitudes at work
  •    Shift how you see your role in the culture and declare the steps you will take to make it different
Target Audience: Leaders, managers, and supervisors seeking to re-invent their workplace culture



Resolving Conflict: A Leadership Approach
 C5151           Training Days: 2             1.2CEU / 16CPE          $250        Dec 12-13

This workshop will enable participants to develop collaborative problem-solving skills and use these skills to coach
staff and address conflict-related work situations and disputes. Participants will role-play different approaches for
managing workplace conflict.
SEMINAR OBJECTIVES:
  •     Analyze and identify the role of leaders in resolving conflict
  •     Take steps to achieve collaborative problem solving
  •     Practice constructively framing and confronting conflict issues
  •     Transform conflict into a win-win situation
  •     Identify options for tough interactions
  •     Leverage interest-based negotiation techniques
Target Audience: Managers and supervisors who need to address work-related conflict



Smart Solutions for Unacceptable Employee Behavior
 C9017           Days of Training: 2            1.2CEU / 16CPE           $250      Dec 6-7

From ‘first approach’ to ‘last resort’ actions, this workshop will explore the management skills and techniques needed
to stop the negative effects of problem performers, bad attitudes, and unacceptable behaviors. Focus will be on
employing ‘smart’ methods for managing, controlling, and resolving problem situations, without the resentment and
anger that some outdated approaches may generate.
SEMINAR OBJECTIVES:
  •    Explore the hallmarks and causes of bad attitudes and unacceptable behaviors
  •    Utilize ‘Setting the Bar’: recognizing a discrepancy between performance expectations and actual behavior
  •    Identify when to coach, counsel, or discipline
  •    Practice how to minimize the occurrences of “bad behavior”
  •    Gather all perspectives, while remaining neutral and fair when co-workers take sides
  •    Collaborate with the ‘problem person’ to find a “workable” solution
  •    Formulate intervention techniques that halt escalating situations
Target Audience: Managers and supervisors who need to develop strategies and techniques to deal with employee
behavioral problems




Citywide Training Center                           Summer/Fall 2011 Course Catalog                                      21
                                            MANAGEMENT & SUPERVISION COURSES

                                   Writing Performance Evaluations
                                    C9166          Training Days: 1           .6CEU / 8CPE          $ 125        Dec 16

                                   Completing evaluations requires managers to write in an objective manner that accurately describes the performance
                                   of employees. Specifically, managers are expected to document the strengths and weaknesses of employees as well
                                   as future goals and developmental needs. To do this, the manager will be meticulous in the choice of words and
                                   phrases. This course provides managers practice in writing about observed behaviors and job competencies. In
                                   addition, participants will practice composing precise goals and statements of developmental needs.
                                   SEMINAR OBJECTIVES:
                                   Upon completing the course, participants will be able to:
                                      •   Utilize a technique for gathering performance data
MANAGEMENT & SUPERVISION COURSES




                                      •   Decipher fact from opinion in order to write factually
                                      •   Separate actions from attitude in order to write objectively
                                      •   Document developmental needs based on job performance and job competency
                                      •   Write goals that are specific and measurable
                                   Target Audience: Managers and supervisors who write performance evaluations




                                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                      22
Administrative Professional Certificate (APC) Program

    The Citywide Training Center’s Administrative Professional Certificate (APC) Program is tailored
    expressly for all levels of one of the largest representative workforces in the City of New York: the
    clerical and secretarial staff-- our City’s Administrative Professionals. Participating in this program
    provides these professionals with opportunities to refine their skills and develop new strategies for




                                                                                                                   Administrative Professional Certificate (APC) Program
    achieving optimum work outcomes while effectively
    managing the challenges in their work environment.
    Administrative Professionals will learn and experience
    best practices of effective office management,
    workplace communication, business writing, and
    technology applications while being recognized for
    their valued contributions as the City’s frontline
    forces.
    •     APC candidates will complete THREE CORE
          courses, ONE Communication Elective and ONE
                                                                          DCAS APC GRADUATES
          Technology Skills Elective
    Upon successful completion of APC program, candidates will be invited to the Citywide Training
    Center’s APC Graduation and Celebration Ceremony where they are awarded certificates of
    achievement.

                               Course Code: CAPC              Cost: $495


                                APC PROGRAM CORE COURSES
                                    (All three required)

        COURSE NAME                                              CODE       DAYS      DATES
        Effective Office Management for Today’s
                                                                 C2202        1       Sep 26
        Workplace
        Managing Multiple Priorities                             C5044        1       Sep 27
        Dealing with Difficult People                            C6060        1       Oct 6


                    APC PROGRAM COMMUNICATION ELECTIVES (Choose one)

    COURSE NAME                                      CODE        DAYS      DATES

    Action Grammar                                    C5031         2      Oct 17-18, Jan 6-7

    Developing Dynamic Listening Skills               C2508         1      Oct 3

    “Easy” English for the Multi-Lingual Writer       C8005         2      Nov 9-10

    Successful Letter and Memo Writing                C6788         2      Nov 3-4, Jan 18-19

    Successful Workplace Communication                C1022         1      Oct 13, Dec 8




    Citywide Training Center                      Summer/Fall 2011 Course Catalog                             23
                                                        Administrative Professional Certificate (APC) Program

                                                                        APC PROGRAM TECHNOLOGY SKILLS ELECTIVES (Choose One)

                                                                                                  SPREADSHEETS: EXCEL

                                                                 COURSE NAME                 CODE         DAYS     DATES
Administrative Professional Certificate (APC) Program




                                                                 Excel Level 1

                                                                 2003                          T3034         1     Aug 29, Oct 12, Nov 29

                                                                 2007                          T3044         1     Aug 9, Oct 11, Nov 28, Jan 26

                                                                 2010               New!       T3054         1     Aug 16, Oct 5, Nov 3, Dec 6, Jan 19


                                                                 Excel Level 2
                                                                 2003                          T3035         1     Oct 21, Dec 9
                                                                 2007                          T3045         1     Aug 18, Oct 21, Dec 5

                                                                 2010               New!       T3055         1     Aug 26, Oct 21, Nov 9, Dec 21


                                                                 Excel Level 3

                                                                 2003                          T3036         1     Nov 7, Dec 23
                                                                 2007                          T3046         1     Aug 23, Nov 1, Dec 20
                                                                 2010               New!       T3056         1     Nov 30




                                                                                            EMAIL/CALENDAR: OUTLOOK

                                                                 COURSE NAME               CODE           DAYS       DATES

                                                                 Outlook Level 1

                                                                 2007                         T7041           1      Oct 19, Dec 8
                                                                 2010              New!       T7051           1      Aug 15, Sep 28, Nov 21


                                                                 Outlook Level 2
                                                                 2007                         T7042           1      Nov 17, Dec 21
                                                                 2010              New!       T7052           1      Aug 29, Oct 6, Dec 13


                                                                 Outlook Level 3
                                                                 2007                         T7043           1      Nov 29




                                                         CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov       24
Administrative Professional Certificate (APC) Program

                                       WORDPROCESSING: WORD

           COURSE NAME          CODE      DAYS      DATES

           Word Level 1




                                                                                         Administrative Professional Certificate (APC) Program
           2003                  T2034      1       Aug 4, Nov 1
           2007                  T2044      1       Aug 3, Sep 27, Dec 7, Jan 25
           2010          New!    T2064      1       Aug 1, Oct 12, Nov 23, Jan 18


           Word Level 2
           2003                  T2035      1       Nov 18

           2007                  T2045      1       Nov 10, Dec 12
           2010          New!    T2065      1       Oct 24, Dec 16


           Word Level 3

           2003                  T2036      1       Dec 2
           2007                  T2046      1       Nov 23
           2010          New!    T2066      1       Nov 3




    Citywide Training Center                Summer/Fall 2011 Course Catalog         25
                                             CONFLICTS OF INTEREST BOARD SEMINARS



                                       The Citywide Training Center is offering Continuing Legal Education (CLE) credits through the NYC
                                                                       Conflicts of Interest Board (COIB).


                                       Special Topics in Chapter 68 of the City Charter: Enforcement
CONFLICTS OF INTEREST BOARD SEMINARS




                                        C9071         Duration: 2 Hrs              2 CLE / .2 CEU            N/C         Nov 18 (10:00a-12:00p)

                                       On a daily basis, disciplinary counsel at New York City agencies encounter instances of employee misconduct that
                                       violate not just agency policy, but Chapter 68 of the City Charter. When violations of this kind occur, the agency must
                                       coordinate with Conflicts of Interest Board. The class will provide detailed information on the Chapter 68 enforcement
                                       process, and how it interfaces with individual agencies’ own disciplinary proceedings. This class, good for 2 hours
                                       of CLE credit in Ethics and Professionalism, familiarizes disciplinary counsel with the general restrictions set forth by
                                       Chapter 68 of the City Charter (the City’s “Ethics Law”) and teaches counsel how to identify violations, how to use the
                                       COIB as a resource, and how the two agencies work together in relevant disciplinary cases.
                                       Target Audience: Attorneys employed by the City of New York




                                       Special Topics in Chapter 68 of the City Charter: Fundraising
                                        C7073         Duration: 1.5 Hrs          1.5 CLE / .15 CEU           N/C         Oct 21 (10:00a-11:30a)

                                       Fundraising, both by agencies and individual public servants, can come up as an issue in a number of contexts
                                       discussing Chapter 68 of the City Charter, New York City’s “Ethics Law.” This class, good for 1.5 hours of CLE credit
                                       in Ethics and Professionalism, familiarizes attorneys sections of Chapter 68 the deal with fundraising, relevant Board
                                       rules, advisory opinions, and enforcement dispositions. It attempts to give both a broad overview of the topic and
                                       also specific detail on the Board’s answers to the questions attorneys most frequently tend to ask about fundraising
                                       and Chapter 68 compliance.
                                       Target Audience: Attorneys practicing for New York City are the target audience, both transitional and non-
                                       transitional, particularly those that deal with Chapter 68 compliance and enforcement issues within their own
                                       respective agencies




                                       Special Topics in Chapter 68 of the City Charter: Post-Employment
                                        C9072         Duration: 2 Hrs              2 CLE / .2 CEU            N/C         Dec 6 (10:00a-12:00p)

                                       Post-employment is a major area of concern in public integrity. So-called “revolving door” issues can be crippling to
                                       the reputation and mission of a government agency. Chapter 68 of the New York City Charter has a number of
                                       restrictions on former public servants relating to this topic. This class, good for 2 hours of CLE credit in Ethics and
                                       Professionalism, familiarizes attorneys with sections of Chapter 68 that deal with post-employment, relevant Board
                                       rules, advisory opinions, and enforcement dispositions. It attempts to give both a broad overview of the topic and also
                                       specific detail on the Board’s answers to the questions attorneys most frequently tend to ask about post-employment
                                       issues and Chapter 68 compliance.
                                       Target Audience: Attorneys employed by the City of New York




                                       CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                             26
        CONFLICTS OF INTEREST BOARD SEMINARS

What Every Attorney Should Know About Chapter 68 of the City Charter
 C9058        Duration: 2 Hrs             2 CLE / .2 CEU           N/C        Sep 23 (10:00a-12:00p)

This workshop, taught by Conflicts of Interest Board (COIB) Training and Education professionals and COIB
attorneys, provides City attorneys an overview of what they need to know about the NYC Conflicts of Interest Law.
Attorneys who attend this class will receive two (2) Continuing Legal Education (CLE) credits.
SEMINAR OBJECTIVES:
    •    Chapter 68: Understand the basis and purpose of the law
    •    Review basic requirements of the law
    •    Learn COIB structure and responsibilities
    •




                                                                                                                         CONFLICTS OF INTEREST BOARD SEMINAR
         Discuss private practice while employed as a City attorney
    •    Define situations and conditions which could be deemed as unethical and a conflict of interest
    •   Discuss recent changes in the law, recent advisory opinions, and enforcement cases
Target Audience: Attorneys employed by the City of New York




Citywide Training Center                         Summer/Fall 2011 Course Catalog                                    27
                                                  CUNY COURSES @ THE CTC



                                                  CUNY Courses at The CTC

                                                Public Administration Program
                                                                           FALL 2011

                         The CUNY/DCAS Public Administration Program is offered in collaboration with the City University of New York’s
                         (CUNY) Joseph S. Murphy Institute (JSMI) for Worker Education and participating unions on both the undergraduate
                         and graduate level. It is designed to provide an opportunity to earn college credits, improve communication and
                         analytic skills, and provide for expanded knowledge of government agencies, social services, labor relations, and the
                         legislative and budgetary process in the context of deepening the understanding of urban challenges.
CUNY COURSES @ THE CTC




                         Enroll at the undergraduate, graduate or post MA level:
                           •   Earn a Certificate in Public Administration and Public Policy from the City University of New York and the NYC
                               Department of Citywide Administrative Services (DCAS)
                           •   Apply credits toward a bachelor’s or master’s degree at Queens College, CUNY
                           •   Union tuition plans applicable; tuition reimbursement may apply




                                          For More Information on CUNY Courses at The CTC

                                                            DCAS/Citywide Training Center (CTC)
                                                                2 Washington Street, Floor TBA
                                                                       New York, NY 10004
                                                  Jenia Valentine at: (212) 669-3630 or jvalenti@dcas.nyc.gov

                                                               CUNY/Murphy Institute (MI)
                                                              25 West 43rd Street, 19th Floor
                                                                        New York, NY
                                                      The Murphy Institute Counselors at: (212) 827-0200

                                                                   CUNY/Murphy Institute (MI)
                                                                      50 West 40th Street
                                                                        New York, NY

                                                                 Cornell Labor Institute (CLI)
                                                                   16 East 34th Street, 6th Floor
                                                                          New York, NY




                         CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                         28
                             CUNY COURSES @THE CTC




                       UNDERGRADUATE CERTIFICATE
                IN PUBLIC ADMINISTRATION & PUBLIC POLICY

The Undergraduate Certificate in Public Administration and Public Policy provides students with a solid
background in government, the policy-making process, and public administration. To earn the Certificate,
students must hold a high school diploma or GED and complete four courses, for a total of sixteen credits.




                                                                                                                                  CUNY COURSES @ THE CTC
Government, Politics, and the Policy-Making Process
                                         TUESDAYS                                                    Murphy Institute
 PADM 211       Credits: 4                                            6:15pm – 9:35pm                         th
                                       AUG 30 – DEC 20                                             (50 West 40 Street)

This course will explore the policy-making process in a range of public institutions and will introduce students to the
approaches, methods, tools, and techniques of decision making. The role of conventional political institutions as well
as alternatives to conventional politics will be studied. In the process, students will identify official as well as unofficial
political actors, including those in the executive, legislative, and judiciary branches of government; social and political
activists; the media; and the public. Finally, the course will examine several models of the policy-making process.




Public Administration
                                        MONDAYS                                                      Murphy Institute
 PADM 201       Credits: 4                                            6:15pm – 9:35pm                         rd
                                      AUG 29 – DEC 19                                              (25 West 43 Street)

This course will examine the growth, structure, role, and methods of local and federal bureaucracies and their impact
on American government and society. It will introduce students to the subject of bureaucracy in American government
and will survey the major areas of study in Public Administration, including the context of public administration, the
meaning of federalism, and intergovernmental relations. In addition, the course will address organizational theory and
behavior, decision-making, leadership, policy implementation, budgeting, personnel management, performance
management, legal and regulatory constraints, ethics and accountability. Students will become knowledgeable about
the roles and functions of public agencies and will acquire a grasp of current issues and controversies concerning
public bureaucracies and public policy.




Public Issues and Public Policy
                                       WEDNESDAYS                                                    Murphy Institute
 PADM221        Credits: 4                                            6:15pm – 9:35pm                         rd
                                      AUG 31 – DEC 21                                              (25 West 43 Street)

This course will provide an overview of the major problems facing American cities and will examine the federal, state,
and local policies that address urban poverty and inequality. Students will explore a range of economic and social
policies, including taxation, minimum wage, social security, immigration, education, the environment, crime, social
welfare, discrimination, and civil rights. Students will also examine the political and intellectual debates over policy
initiatives to regulate social and private life. Finally, students will discuss pluralist and elitist perspectives on public
policy and policy debate. Readings will include diverse and sometimes clashing points of view and will often
emphasize developments in New York City.




Citywide Training Center                             Summer/Fall 2011 Course Catalog                                        29
                                                     CUNY COURSES @ THE CTC

                         Research Seminar on Public Policy
                                                                THURSDAYS                                                Murphy Institute
                          PADM231       Credits: 4                                          6:15pm – 9:35pm                       rd
                                                               SEP 1 – DEC 22                                          (25 West 43 Street)

                         This course is a seminar in public policy analysis, including full class sessions as well as supervised independent
                         research. The seminar will focus on a single topic, such as health care, housing, or criminal justice, which will change
                         each semester. Using a task force model, students will survey the literature in the topic under consideration and work
                         in teams to work on particular aspects of the social problem and policy. The task for each team is to identify, analyze
                         and evaluate an existing policy or set of policies related to the selected topic. Students will develop criteria for
                         evaluation and assemble data to support an argument concerning the viability and effectiveness of policies under
                         examination. The goal for each task force is to recommend modifications or alternatives to existing policy that
                         effectively address the needs and concerns of various constituencies and interest groups in the decision-making
                         process. During the term, task force groups will make oral presentations, based on their research. Each group will
                         present a final report that incorporates policy analysis and policy recommendations. In preparation for the task-force
                         project, the seminar will provide an overview of the topic under examination and will review methodologies for policy
                         analysis.
CUNY COURSES @ THE CTC




                               ADVANCED CERTIFICATE IN PUBLIC ADMINISTRATION &
                                           PUBLIC POLICY –LEVEL 1
                         The Advanced Certificate in Public Administration and Public Policy, Level 1 will provide students
                         with a deeper understanding of such topics as public management, the administrative decision-
                         making process, diversity, training and staff development, and union-management relations. To
                         earn the Certificate, students must hold a bachelor’s degree and complete four courses, for a total
                         of twelve credits.


                         Policy Analysis
                                                               MONDAYS                                                  DCAS/CTC
                          PADM621       Credits: 3                                       6:15pm – 8:45pm
                                                             AUG 29 – DEC 19                                     2 Washington St. NY 10004

                         This course will introduce students to theories and techniques of policy analysis and will help them acquire the basic
                         skills necessary to do analytic work. The course will begin by defining policy analysis and the various social models
                         that underlie differing analytic and evaluative frameworks. It will examine the institutions, interests, and forces that
                         shape policy debate and affect “delivery” of policy initiatives. Students will explore several models of analysis and
                         consider their limits as well as their strengths. They will explore the role of government in implementing public policy
                         and allocating resources. In that process, students will address a key question: How do the interests of social groups
                         combine with access to the political process to determine who gets what and when? Finally, students will examine
                         case studies of public-policy analysis in three selected areas of study.


                         Public Administration
                                                               WEDNESDAYS                                                Murphy Institute
                          PADM601       Credits: 3                                          6:15pm – 8:45pm                       rd
                                                              AUG 31 – DEC 21                                          (25 West 43 Street)

                         Designed for students with a basic knowledge of public administration, this course will examine critical issues
                         confronting government and public administration. Readings and discussions will cover a broad range of topics and
                         will include comparisons of public and private bureaucracies as well as proposals for “reinventing” government.
                         Students will analyze theoretical questions of public administration and will address the real-world experience of
                         public sector employees, both managers and staff. Students will evaluate academic literature on current and future
                         trends in public-sector labor relations, including material on performance management and the Government
                         Performance Results Act as well as “post-bureaucratic” models of the public-sector workplace. In this process,
                         students will examine such key managerial issues as evaluation of employee performance, motivation of employees,
                         organizational justice, diversity management, training and staff-development, union-management relations, and
                         collective bargaining. The course will conclude with a participatory workshop on managing in the public sector, in
                         which students will draw on both their practical experience and the scholarly literature discussed in the course.


                         CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                            30
                            CUNY COURSES @THE CTC

Research Methods Seminar
                                         THURSDAYS                                                Murphy Institute
 PADM651       Credits: 3                                             6:15pm – 8:45pm                      th
                                        SEP 1 – DEC 22                                          (50 West 40 Street)

This course examines research methods used to produce accurate data on a range of important public policy and
public administration issues. Students will learn the importance of formulating research questions and how to frame
them, the range of methodologies that can be employed and why and when to use them, and the tools of research
methodology and how to utilize them. They will also learn how to analyze data in order to produce research reports in
which conclusions are supported by reliable data. In this seminar, students will discuss the theoretical and operational
issues critical to doing research and will develop tools and techniques for conducting both quantitative and qualitative
research. Students will critique and evaluate specific research studies and will make presentations, posing questions
for group discussion. Finally, students will develop an operational familiarity with computer-based programs for
statistics and data analysis. Several class sessions will be scheduled in a computer lab for SPSS training.


Social and Economic Policy in the United States
                                          TUESDAYS                                               Murphy Institute
 PADM611       Credits: 3                                             6:15pm – 8:45pm                     rd
                                        AUG 30 – DEC 20                                        (25 West 43 Street)

This course will explore the economic and political aspects of critical social issues, discussing a range of policies and
policy alternatives that address these issues at both the national and local levels. To provide a framework for these




                                                                                                                            CUNY COURSES @ THE CTC
discussions, we examine the relationship between government, the economy, and the variety of policy approaches
historically employed to address social issues. Students in the course will focus on specific urban issues such as
poverty, welfare, housing, health-care, public education, and urban crime. The course will conclude with an analysis
of the public-sector labor force and the future of municipal unions. While the main focus of this course is on municipal
issues and policies, students will examine both federal and local policies for economic growth, seeking to understand
the relationships between national and local economic policy.




Citywide Training Center                           Summer/Fall 2011 Course Catalog                                    31
                                                  MAYOR’S OFFICE OF CONTRACT SERVICES



                                      Best Practices in Human Resources (Staff and Volunteers)
                                      P6081M             Days of Training: 1/2           .3 CEU         N/C       Jul 12 (9:00a-12:30p)

                                      Nonprofit organizations rely on both staff and volunteers to provide essential programs and to engage citizens in
                                      service to their community. This training session will focus on practices that ensure organizations are equipped with
                                      the resources to hire/manage staff and ensure volunteers both achieve their goals in service and provide a real
                                      benefit to your organization. Targeted to nonprofit executives and board members, registration required.
MAYOR’S OFFICE OF CONTRACT SERVICES




                                      Board Development
                                      P6043M                Days of Training: 1/2        .3 CEU         N/C       Oct 6 (9:00a-12:30p)

                                      A strong board of directors provides a vision for the Executive Director and staff, but also exercises key oversight
                                      responsibilities. An effective board requires certain skill sets and diversity, but also an appropriate structure. This
                                      training will provide the necessary tools for the board to effectively carry out the mission of a growing organization.



                                      Capacity Building Training for Community Funded Partners
                                      P6083M           Days of Training: 1               .6 CEU         N/C       TBA

                                      The City Council has sponsored this training program to ensure that the community-based groups funded by
                                      discretionary funds understand the City’s expectations regarding nonprofit best practices in fiscal management,
                                      corporate governance and legal compliance. Senior representatives from City government will be present to welcome
                                      nonprofit leaders and present key-note remarks. Expert faculty cover topics including Managing a City Contract,
                                      Nonprofit Legal Compliance, Internal Controls, Nonprofit Accounting, and Conflicts of Interest and Fundraising.
                                       
                                       
                                       
                                      Contract Public Hearings
                                      P6062M           Days of Training: 1/2             .3 CEU         N/C       Nov 29 (9:00a – 12:30p)

                                      This course provides an overview of the relevant rules, pursuant to Section 326 of the New York City Charter and
                                      Section 2-11 of the Procurement Policy Board Rules, procedures, deadlines and submissions before a Public Hearing
                                      is held in order to receive testimony on any contract over $100,000. Objectives:
                                          •    Describe what documentation is required from the Agency in the APT System for the Public Hearing
                                          •    Review the various methods of source selection for each contract
                                          •    Discuss the Public Hearing Notices to be advertised in The City Record
                                          •    Highlight notification documents to be submitted to elected officials prior to the Public Hearing
                                          •    Requirements for designation letters from agency heads to be transmitted prior to the Public Hearing
                                          •    Master Schedule for Contract Public Hearings 2011/2012




                                      CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                           32
            MAYOR’S OFFICE OF CONTRACT SERVICES

Environmentally Preferable Purchasing & Green Building Principles & Requirements
P6015M           Days of Training: 1               .6 CEU           N/C       Oct 14

In this course, participants will learn about the procurement impacts of the recent “Green Buildings” and
“Environmentally Preferable Purchasing” (EPP) local laws. Participants will be given an overview of the requirements
of Local Law 86. Objectives:
     •   Determine whether a project must comply with a Green Building/LEED (Leadership in Energy and
         Environmental Design) standard or energy/water efficiency requirements
     •   Explore potential exemptions and waivers
     •   Discuss the oversight review process and reporting provisions
     •   Examine the following Local Laws as they relate to design and construction projects




                                                                                                                            MAYOR’S OFFICE OF CONTRACT SERVICES
             o Local Law 119 – Energy and Water Efficiency
             o Local Law 120 – Hazardous Materials
             o Local Law 121 – Recycled Content
    •    Topics pertaining to all of the Green Building and EPP Local Laws will be discussed
             o Preparing Requests for Proposals (RFPs) and specific requirements for architectural and
                 engineering (A/E) consultants
             o Developing a rating sheet and evaluating the qualifications of consultants
             o Preparing contract documents for construction and issues to consider in preparing competitive
                 sealed proposals



Government Resources for Nonprofits in the Arts: A Panel for Nonprofit Leaders
P6084M           Days of Training: 1/2            .2 CEU           N/C        Oct 13 (3:00p – 5:00p)




Government Resources for Nonprofits: A Panel for Nonprofit Leaders
P6086M           Days of Training: 1/2            .2 CEU            N/C       Nov 16 (3:00p – 5:00p)




Lobbying and Nonprofit Compliance
P6082M           Days of Training: 1/2            .3 CEU            N/C       Jul 14 (9:00a-12:30p)

This training will provide comprehensive information on the legal constraints and reporting requirements for political
advocacy and how to avoid putting the tax-exempt status of a 501(c)(3) organization in jeopardy. The session will be
presented from a legal perspective on 501(c)(3) tax-exempt status, and will focus on the lines around allowable
political activity, political speech and political spending. The course will also provide guidance on the individual
political activity of principals, employees and community members and explain the registration and reporting
requirements for legislative lobbying in New York City and New York State.



Prevailing Wage for Resident Engineers/Project Managers
P6034M           Days of Training: 1/2       .3 CEU                 N/C       Oct 11 (9:00a – 12:30p)

This course will focus on the role of Project Managers (PM)/Resident Engineers (RE) as part of The CITY’s team
effort to fairly enforce prevailing wage requirements on construction projects. The course agenda will include an
overview/history of prevailing wage laws in New York State; a review of responsibilities on prevailing wage of the City
Comptroller and others on the ‘prevailing wage team’; PM/RE responsibilities at project mobilization; PM/RE issues
throughout the project such as sign-in sheets, certified payrolls, employee notifications; ‘tell-tale signs’ of potential
prevailing wage abuses for the PM/RE; a ‘mock exercise’ in examining a certified payroll and related sign-in sheet.




Citywide Training Center                           Summer/Fall 2011 Course Catalog                                    33
                                                  MAYOR’S OFFICE OF CONTRACT SERVICES

                                      Project Labor Agreements for Contract Administrators
                                      P6072M             Days of Training: 1/2           .3 CEU          N/C        Nov 15 (9:00a-12:30p)

                                      This course will focus on the role of contract administrators as part of The City’s team effort to implement NYC’s
                                      Project Labor Agreements (PLAs). The course agenda will include a brief overview of the City’s PLAs as well as
                                      contract administrator responsibilities prior to contract solicitation and contract award.



                                      Proposal Writing
                                      P6085M             Days of Training: 1/2           .3 CEU          N/C        Nov 2 (9:00a-12:30p)
MAYOR’S OFFICE OF CONTRACT SERVICES




                                      This workshop is designed to aid nonprofit leaders in cultivating strong fundraising practices for their organization.
                                      Facilitators will guide nonprofit executives on how to ensure they respond to Request for Proposals strategically and
                                      write effectively. The class will also provide information on how to improve proposal writing and start entrepreneurial
                                      ventures.



                                      Returnable Grant Fund
                                      P6063M             Days of Training: 1/2           .3 CEU          N/C        Oct 17 (9:00a-12:30p)

                                      The Returnable Grant Fund allows in City of New York to issue short-term, interest-free cash flow loans to not for
                                      profits who do business with the City. In April 2009 Mayor Bloomberg announced the expansion of the Returnable
                                      Grant Fund. This expansion increased both the eligibility and the dollar amount that is available for lending. In this
                                      class both vendors and City employees will learn about the expanded eligibility, requirements for receiving a loan and
                                      how to fill out the form.


                                       




                                      CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                             34
   SMALL BUSINESS SERVICES M/WBE PROGRAM




Best Practices in Micro & Small Purchasing
 P6002S            Days of Training: 1/2                 .3 CEU         N/C      Jul 14, Aug 11 (9:30a-12:30p)

SEMINAR OBJECTIVES:
 •   Overview of the City’s M/WBE program rules and requirements




                                                                                                                      SMALL BUSINESS SERVICES M/WBE PROGRAM
 •   Focus on strategies to expand your agency’s M/WBE vendor pool
 •   Increasing vendor responsiveness with 5+5/Small Purchases
 •   Finding M/WBE vendors
            o The Online Directory
            o Outreach/networking
            o Best practices
 •   Assistance from agency account managers

Target Audience: Appropriate for procurement analysts, procurement officers and contract officers across all
methods, especially micro and small purchase.



LL129 M/WBE Program Compliance
P6002M             Days of Training: 1/2              .3 CEU          N/C      Oct 13 (9:30a-12:30p)

SEMINAR OBJECTIVES:
 •   Overview of M/WBE program certification requirements
 •   Agency program administration requirements and Best Practices
           o Prime contractor goals
           o Subcontractor goals
           o Monitoring compliance
           o SBS annual audit
 •   Tracking for LL 129
           o Anecdotal data
           o FMS contract reporting

Target Audience: Appropriate for contract compliance officers, procurement officers, ACCOs, project managers,
Engineering Audit Officers, On-site Engineers, and other program staff involved in contract administration for
construction or consultant contracts.



LL129 M/WBE Subcontractor Program Administration
P6002N             Days of Training: 1/2              .3 CEU          N/C      Sep 8 (9:30a-12:30p)

SEMINAR OBJECTIVES:
  •   Overview of the City’s M/WBE program and requirements for agencies
  •   M/WBE Subcontractor Program Administration
         o Contracts subject to M/WBE subcontracting goals
         o Establishing M/WBE subcontracting goals
         o Waivers
         o Tracking and non-compliance
         o Reporting goals and subcontracts in FMS
  •   Finding M/WBE vendors
  •   Resources for agencies and prime contractors
Target Audience: Appropriate for project managers, procurement analyst, procurement officers, and contract officers
especially those involved with Contract Administration




Citywide Training Center (CTC)                   Summer/Fall 2011 Course Catalog                                 35
                                                 SMALL BUSINESS SERVICES M/WBE PROGRAM
                                        Review of M/WBE 2011 Utilization
                                        P6002X              Days of Training: 1/2       .3 CEU           N/C       Nov 10, Dec 8 (9:30a-12:30p)

                                        SEMINAR OBJECTIVES:
                                          •   Overview of Fiscal Year 2011 LL129 agency utilization
                                                o Citywide M/WBE Utilization by award method
                                                o Citywide M/WBE Utilization by contract size
                                                o Citywide M/WBE Utilization by agency
                                          •   Overview of agency requirements and best practices
SMALL BUSINESS SERVICES M/WBE PROGRAM




                                          •   Overview of new reports to help you monitor agency performance
                                          •   Overview of new forms and Online Directory
                                        Target Audience: Appropriate for M/WBE liaisons, ACCOs, DACCOs, procurement and program staff




                                        CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                 36
                       LEAP PROCUREMENT COURSES


           Learning and Education to Advance Procurement (LEAP)
                     National Institute of Governmental Purchasing (NIGP)
                 Foundation Curriculum for the Public Procurement Professionals


Contract Administration (NIGP)
 P1001              Days of Training: 3                1.8 CEU              $695       Oct 26-28

The class provides a framework for examining contract administration by focusing on essential elements of the
discipline. It also provides the participant with a focused look at key considerations related to important contract terms
and conditions that must be enforced during contract administration. Determining the appropriate contract
administration method, preparing a relevant plan, participating in the process, evaluating the success of the contract
and evaluation procedures will all be addressed.




                                                                                                                             LEAP
SEMINAR OBJECTIVES:
  • Examine and understand the tools needed to design, develop and formulate the process.
  • Assess how contract administration can be continually improved to enhance contract performances.
  • Determine the appropriate contract administration method
  • Prepare a relevant contract administration plan




                                                                                                                             PROCUREMENT COURSES
  • Understand your role in the contract administration process
  • Learn how to evaluate a contract
  • Determine the success of a contract
Target Audience: All levels of Contract Managers



Developing and Managing Requests for Proposals in the Public Sector
 P1002              Days of Training: 3                 1.8 CEU             $695       Nov 16-18

This course is uniquely designed to prepare procurement professionals to use the RFP process to its maximum
potential. The class agenda will identify the process, offer a key understanding of the elements of the proposal and
ascertain ways in which the document can be used to its full capability. Pitfalls and success stories will make the
class relevant and applicable when planning to incorporate this type of solicitation into the government process.
SEMINAR OBJECTIVES:
   • Understand the RFP planning and development process
   • Apply proper procedures and evaluation techniques for an effective RFP
   • Identify RFP problems and pitfalls before they can negatively impact you and your agency
   • Formulate an effective process for selection and award
Target Audience: Procurement professionals who are entrenched in the competitive process




Introduction to Public Procurement
 P1003              Days of Training: 3               1.8 CEU              $695         Nov 28-30

This class provides an overview of the ever-changing profession by identifying fundamental concepts that will affect
procurement in the public sector.
SEMINAR OBJECTIVES:
  • Overview of roles, major components and functions of public procurement
  • Understand how public procurement adds value to the delivery of services
  • Identify the cultural, social, political, economic and legal environments that impact public procurement
  • Utilize ethics and professionalism in public procurement
Target Audience: Individuals interested in an overview of procurement functions for the purpose of understanding
the basic elements that underlie all areas of public procurement




Citywide Training Center (CTC)                     Summer/Fall 2011 Course Catalog                                     37
                                                 LEAP PROCUREMENT COURSES

                           The Legal Aspects of Public Procurement
                            P1006           Days of Training: 3               1.8 CEU                $695             Dec 12-14

                           Designed to be an educational exploration of the Legal Aspects of Public Procurement, this course will provide a
                           foundation of the principles and general concepts of the law as it applies to public procurement.
                           Attention will be given to the ethical issues facing the profession relevant to the law. Taught by a procurement
                           professional, not an attorney, this course will focus on actual procurement situations with actual procurement
                           implications.
                           SEMINAR OBJECTIVES:
                             • Define and understand the legal terms used in public procurement
                             • Identify the Model Procurement Code
                             • Understand the role of the law in public procurement
                             • Examine the role of the public professional in the application of procurement and contract law
                             • Assess the legal implications surrounding solicitations, contracting and post award issues
                             • Apply basic legal concepts and principles in public procurement
LEAP PROCUREMENT COURSES




                           Target Audience: Those who are significantly involved in the contracting process and want to increase their
                           understanding of both the capability and limitation of the law on government procedures


                           Planning, Scheduling and Requirement Analysis
                            P1004           Days of Training: 3               1.8 CEU               $695           Jan 23-25

                           This course will cover strategic planning within an organization and the importance of its relationship to procurement
                           planning. Planning models will be discussed, as will public sector budgeting. Developing key partnerships within the
                           organization in requirements determination will be explored, as this will lead to the development of proper
                           specifications. Pricing strategies employed in the public sector, such as cost analysis and life cycle costing, will also
                           be covered.
                           SEMINAR OBJECTIVES:
                             • Recognize Procurement's role in the organizational strategic planning process
                             • Evaluate and apply the tools available for comprehensive procurement planning
                             • Understand how planning, scheduling and requirement analysis impact the budget process
                           Target Audience: Public procurement professionals who are interested in developing strategic working relationships
                           with end users in their organizations


                           Sourcing in the Public Sector
                            P1005           Days of Training: 3               1.8 CEU               $695           Nov 2-4

                           This course provides the participant with a comprehensive overview of the sourcing process within the public
                           sector. Essential elements, including pre-sourcing planning, needs assessment, specifications, scope of work,
                           deliverables, procurement strategies, value analysis, and internal control processes are explored. Determining
                           the appropriate sourcing method, preparing the relevant sourcing invitation document, managing the acquisition
                           process, evaluation of response submissions, and contract awards will also be explored.
                           SEMINAR OBJECTIVES:
                              • Learn how sourcing can engage the internal/external community in the acquisition process
                              • Examine the processes and apply the correct procedures for acquisition of specific goods/services
                              • Practice and implement the essential elements of sourcing within the acquisition process in a logical and
                                 transparent manner
                           Target Audience: Those who want to learn how to navigate the process and increase their understanding of the
                           critical issues that frame the concept of public sector sourcing



                                       Reviews for Exams Leading To CPPB/CPPO Certification
                               Exam Review                Code          Credit           Duration           Date                   Cost

                               CPPB Prep                  P2001R        1.2 CEU            2 days           Oct 6-7                 $495

                               CPPO Prep                  P2002R        1.2 CEU            2 days           Oct 4-5                 $495




                           CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                             38
         ISM AND OTHER PROCUREMENT COURSES

Institute for Supply Management Satellite Seminars


Manage…Lead…Transform: What You Need to Know to be Effective
 P5007D          Days of Training: 1/2              .4 CEU          N/C       Oct 13 (10:00a-2:30p)

This program will focus on the concepts of management, leadership and transformation. You will learn how they
relate to supply management and how to apply the concepts to your work life and career.




                                                                                                                          ISM AND OTHER
Other Procurement Courses

Conflicts of Interest Seminar for Procurement Professionals
 P4002           Days of Training: 1/2              .3 CEU           N/C       Oct 12 (9:00a-12:30p)

This course provides an overview of the Conflicts of Interest Law, Chapter 68 of the New York City Charter. In-class
case studies and practical exercises are used to provide participants with a general understanding of the Conflicts of
Interest Law, how to avoid conflicts and appearances of conflict, and the responsibilities of the Conflicts of Interest
Board (COIB).




                                                                                                                          PROCUREMENT COURSES
SEMINAR OBJECTIVES:
   •   Understand the Conflicts of Interest Law (including but not limited to: accepting gifts, reporting misconduct by
       others, post-employment restrictions)
   •   Determine to whom the law applies
   •   Know when to seek an opinion from COIB
Target Audience: New York City procurement personnel



Purchasing Off the NYS Office of General Services (OGS) Contracts
 P4006           Days of Training: 1/2              .2 CEU           N/C       Nov 16 (10:00a-12:00p)

This course provides guidance to New York City purchasing employees when purchasing goods and services using
the NYS Office of General Services (OGS) contracts. This course will describe what is available for purchase and the
methods of purchasing.
SEMINAR OBJECTIVES:
  •   Understand the benefits of using OGS contracts
  •   Overview of OGS contracts: variety, diversity, and experience
  •   Learn about the various types of OGS contracts available
  •   Handle multiple award contracts
  •   Examine the mini-bid process
  •   Identify vendor responsibilities
  •   Navigate and understand how to use the OGS website
Target Audience: City procurement personnel




Citywide Training Center (CTC)                    Summer/Fall 2011 Course Catalog                                   39
ENERGY MANAGEMENT & BUILDING OPERATOR COURSES

                                      The Citywide Training Center
                                              In partnership with
                              The DCAS Division of Energy Management
                                              Presents

            Building Operator Certification Program, Level 1




                                                                                                          ENERGY MANAGEMENT & BUILDING OPERATOR COURSES
As the City aggressively pursues meeting the 30% greenhouse gas reduction goal announced by
Mayor Bloomberg in his sustainability plan, PlaNYC 2030, building operators are critical to the
management of successful, energy-efficient facilities. The Building Operators Certification (BOC)
course is a competency-based training and certification program for building operators. In addition
to increasing the energy-efficiency of City facilities, the course offers the opportunity for improved
job skills and more comfortable, efficient facilities.
This 15-week course provides an overview of building systems, especially as related to energy use.
The course focuses on equipment and system functions, thermal comfort, lighting and air quality,
understanding of building loads and fundamentals of their calculation, in addition to mechanical and
electrical systems and life-safety considerations.
Objectives of the course include:
    •    Familiarity with building mechanical and electrical systems-HVAC and plumbing equipment
         and controls, electrical distribution, motors, and lighting technology;
    •    Ability to read and use building plans;
    •    Ability to comprehend basic system configurations, draw simple schematics, and observe
         and interpret operation conditions;
    •    Understanding of units, basic calculations and use of equipment data sheets for ventilation,
         heating and cooling, pumps and fans – and how these quantities inform design and energy
         conservation assessment;
    •    Awareness of basic concepts for systematic maintenance and maintenance management.
The course is designed for building operators who may have limited formal training but have
substantial work experience in building systems. This course would also be beneficial to facility
managers who have entered the field from a management background and seek to improve their
understanding of physical and equipment principles. PlaNYC funding is being made available for
this class in order to strengthen agencies’ ability to manage their facilities with a goal of reducing
energy use, and to encourage building staff to develop, implement and monitor energy efficiency
projects.
Text and Practical Projects
Each participant will receive a copy of the textbook, Mechanical and Electrical Systems in Buildings
by Richard Janis and William Tao, the BOC Level 1 Handbooks (seven volumes) and miscellaneous
handouts. In addition, all participants will be required to complete two practical projects for
certification. The first will focus on building electrical systems and loads, and the second will focus
on a building mechanical/HVAC system.

            DATE (15 Days):               TBD
            HOURS:                        TBD
            Code/CEU:                     C7200/9.0CEU

                             This program is limited to a maximum of 25 attendees


The Building Operator Certification Course is being offered at NO COST. However, a fee of $1,875
will be assessed for “no show” or late cancellation in accordance with CTC cancellation policy.

CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov           40
ENERGY MANAGEMENT & BUILDING OPERATOR COURSES


                                      The Citywide Training Center
                                             In partnership with
                              The DCAS Division of Energy Management
                                              Presents




                                                                                                              ENERGERY MANAGEMENT & BUILDING OPERATOR COURSES
                        Certified Energy Manager Program
              A Comprehensive Five-Day Training Program for Energy Managers
 Plus, earn your CEM! The optional Certified Energy Manager (CEM®) examination will be administered at
            the conclusion of this program (separate application required). See below for details.


 As the City aggressively pursues meeting the 30% greenhouse gas reduction goal announced by Mayor
 Bloomberg in his sustainability plan, PlaNYC 2030, this course covers areas critical to effective facility
 energy management. The program is designed for energy managers and other professionals who can
 benefit from in-depth information on analyzing energy bills, conducting economic analyses, and applying
 cost-effective, cost-cutting technologies that can result in reducing facilities’ energy use and cost.
 The five-day program will provide an in-depth learning and problem-solving forum. The program covers
 such areas as: the need for energy management; conducting an energy audit; energy codes and
 standards; building energy use and performance; and much more. The course should be taken by those
 whose agency’s operations can benefit from it even if you don’t plan on taking the CEM examination.
 Workbook, Text and CEU Credit
 The program’s workbook has been written to function as a resource not only during the five-day program,
 but also back on the job. Detailed guidelines, supporting data and graphic elements reinforce the points
 made during instruction. Each participant will also receive a copy of the textbook, Guide to Energy
 Management. In addition, all participants will receive 3.0 Continuing Education Units (CEU) and a
 certificate of completion.
 Certified Energy Manager (CEM) Examination
 The “Certified Energy Manager” credential provides recognition to individuals who have demonstrated a
 high level of competence, proficiency and experience in the field of energy management. Those wishing
 to earn the CEM credential must meet specific educational and professional experience requirements,
 and in addition must pass a written examination. This five-day training course is a good “refresher”
 program for those preparing to take the CEM exam. AEE will administer the CEM exam on the afternoon
 of the final day of the program.
 Those wishing to take the exam must submit a separate application to AEE’s Certification Administrator.
 For further information on the CEM program, please visit the DCAS/OEC website at www.nyc.gov/energy-
 conservation, or the AEE website at www.aeecenter.org/certification. NOTE: The application fee of $200
 has been waived; you do not need to send a check with the application.


         DATES (5 Days):     TBD
         HOURS:              TBD
         CODE:               C7100
         CODE:               3.6CEU
                 This program is limited to a maximum of 20 attendees

 The Certified Energy Manager Program course is being offered at NO COST. However, a fee of $625 will
       be assessed for “no show” or late cancellation in accordance with CTC cancellation policy.




 Citywide Training Center (CTC)              Summer/Fall 2011 Course Catalog                            41
ENERGY MANAGEMENT & BUILDING OPERATOR COURSES

                                       The Citywide Training Center
                                               In partnership with
                               The DCAS Division of Energy Management
                                               Presents




                                                                                                                   ENERGY MANAGEMENT & BUILDING OPERATOR COURSES
                         Overview of Energy Management
                              (Formerly: Overview of Building Systems)

This three-week course is offered to provide agency energy team members with a broader understanding
of the basics of how energy is used in buildings. The course should help managers in developing budget
requests (both capital and expense), supporting field staff, and using agency energy reports to assess
results of a range of PlaNYC-funded programs intended to save energy.
This course will also be beneficial to other agency personnel with energy responsibilities, and to facility
managers who have entered the field from other backgrounds and seek to improve their understanding of
building operations. PlaNYC funding is being made available for this class in order to strengthen
agencies’ ability to manage their facilities with a goal of reducing energy use, and to encourage building
staff to develop, implement and monitor energy efficiency projects.
The course provides an overview of building systems, especially as related to energy use. It focuses on
equipment and system functions, thermal comfort, lighting and air quality, understanding of building
dynamics and control, the role of codes and standards, including reference to the current trend towards
“Green High Performance” systems. By the end of the course, students should:
  •  Be familiar with the main building mechanical and electrical systems, how they are maintained and
     controlled, especially as related to energy use;
  •  Be aware of basic concepts for on-going operational assessment and effective work with building
     operators;
  •  Be able to place the physical systems and operational basics in a managerial framework for
     purposes of understanding staffing, budgeting, and operating needs and potential for energy
     conservation.
Practical Project
One practical project will be required which will involve developing an inventory of energy-using
equipment in one building system at one of the attendee’s facilities. Full details of the practical project will
be provided separately.


        Dates (3 Days):             TBD
        HOURS:                     TBD
        CODE:                      C7201
        CEU:                       1.0CEU

                    This program is limited to a maximum of 25 attendees

The Overview of Building Systems course is being offered at NO COST. However, a fee of $187 will be
assessed for “no show” or late cancellation in accordance with CTC cancellation policy.




CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                    42
                                         AUDIT COURSES

Assessing Financial Related Activities and Controls
(Formely: Assessing Financial-Related Activities in Government)
A8811              Days of Training: 4          2.4 CEU/32 CPE             $800       Dec 12-15

Government Auditing Standards emphasizes the need for accountability in financial activities and provides
specifically for reviews of control environments and for safeguarding assets. It also provides for compliance with laws
and regulations and control risk assessment in performing audits of financial activities. During this course, you
develop the necessary knowledge and skills to help you evaluate financial related activities and controls on a
“systems-procedure” and “results outcome” basis in accordance with standards. The course addresses financial
planning and budgeting, cash, receivables, procurement, payables, property management, employee compensation
and financial reporting.
SEMINAR OBJECTIVES:
  •    Upon completion of this course you will be able to:
  •    Explain the purpose and operation of financial support activities and the controls generally applicable to these
       activities
  •    Plan a review of financial activities using a “system and procedure” approach and an “outcome” approach
  •    Measure the performance of financial activities
  •    Evaluate the application of control techniques with respect to objectives sought
  •    Identify and detect unauthorized uses of resources and illegal and unethical acts
  •    Formulate effective recommendations for needed improvements (cure and prevention)
Target Audience: Junior auditors and seasoned professionals who have had limited exposure to the subject matter




                                                                                                                           AUDIT COURSES
Auditing Grants
 A7407           Training Days: 2            1.2 CEU/16 CPE              $495         Sep 6-7

Due to recent events, the public eye is critically focused on the use of federal and state dollars in grant-funded
programs. Auditing grants requires auditors to have skills in all areas – financial, contract, program, compliance, and
performance auditing all rolled into one project. Are you aware of the unique challenges faced by today’s grant
managers and program managers? Do you know where to look for common issues? Do your teams understand the
basic regulatory requirements that govern federally-funded grants? Are you ready to learn to maximize your team’s
ability to audit grant funds and grant-funded programs to achieve results quickly without sacrificing quality? This two-
day course hits all the relevant highlights to introduce auditors to the unique challenges of auditing grants and grant-
funded programs.
SEMINAR OBJECTIVES:
  •     Understand the full grants management process and current regulatory requirements governing grants
  •     Identify the role of auditors in providing guidance and feedback to grants managers
  •     Describe the role of auditors in providing audit recommendations, assistance, and other constructive feedback
         to grant managers
  •     Identify options for audit objectives and procedures that are achievable and will provide timely, useful
         information
Target Audience: Identify issues beyond compliance that need to be audited


Auditing the Reliability of Performance Measures
 A9202           Days of Training: 2            1.2 CEU/16 CPE             $495        Nov 2-3

If you are reviewing efforts of your agency to develop performance measures or if you are auditing (attesting to)
established measures, this course can show you what to do and methods for doing it. Learn the auditing standards
that apply in auditing performance measures for reliability and how to evaluate the reliability of individual measures.
SEMINAR OBJECTIVES:
   •   Name the users and uses of data from performance measurement
   •   Describe the performance categories and related aspects generally applicable for measurement
   •   Describe the provisions of applicable auditing standards in auditing performance measures
   •   Discuss the issues involved in attesting to the reliability of entity performance measures
   •   Select and apply audit methods to determine if prepared measures are reliable
Advance Preparation: Experienced auditors of all types; knowledge of performance measurement is helpful




Citywide Training Center (CTC)                    Summer/Fall 2011 Course Catalog                                    43
                                                          AUDIT COURSES

                Contract and Procurement Fraud
                 A8036           Days of Training: 2             1.2 CEU/16 CPE            $495          Nov 15-16

                Recognize the indicators of procurement fraud in different government contracts and develop audits strategies to
                identify and quantify its extent. Real-life case studies illustrate traditional fraud schemes involving false statements,
                false claims, product substitution, accounting misrepresentation and minority/woman/small business front operations.
                The course focuses on identifying the indicators of fraud, as well as criminal, civil, administrative and contractual
                definitions and responses to fraud.
                SEMINAR OBJECTIVES:
                   •    Describe the auditor’s responsibilities for the detection and investigation of contract fraud
                   •    Identify fraud schemes and indicators that are common to government contracting programs
                   •    Describe the typical phases in the contracting process, the end product of each phase and fraud indicators,
                        such as improper payments
                   •    Understand small and minority business programs and their susceptibility to fraud
                   •    Identify investigative techniques to assist criminal investigators in conducting procurement fraud
                   •    Describe criminal, civil, administrative and contractual actions that can be taken in response to fraud
                   •    Identify fraud in electronic commerce
                Target Audience: Experienced financial and performance auditors
AUDIT COURSES




                The Human Side of Auditing
                 A7800              Days of Training: 2           1.2 CEU/16 CPE               $495          Oct 4-5

                Acceptance of audit results and a willingness to act on recommendations require not only good data and analysis but
                also effective communication. Learn common sense approaches to interpersonal communications, including
                elements of small and large group dynamics and how they affect the success of audit engagements. Learn to
                distinguish among personality types to better understand auditor-client relationships. Also, learn the key
                communication factors in developing and conducting successful briefings, meetings and closeout conferences.
                SEMINAR OBJECTIVES:
                  •    Identify key communication challenges facing today’s auditor
                  •    Distinguish between various personality types and discuss their effects on auditor-client relationships
                  •    Identify non-verbal cues and describe appropriate counter-measures
                  •    Identify key communication factors in developing and conducting successful briefings and meetings
                  •    Be cognizant of your ability to listen and describe actions required to improve listening skills
                  •    Identify key elements in small and large group dynamics and how they can affect audit engagements
                Target Audience: Experienced auditors, including audit supervisors, team leaders and managers




                Information Technology for Auditors
                 A8024         Days of Training: 2               1.2 CEU/16 CPE            $495         Jan 24-25

                Learn the components of information technology and how they are organized, developed and managed; how
                technology affects your audit responsibilities; and the guidelines governing audits performed under the Government
                Auditing Standards. This course is the prerequisite for all other technology-related courses offered in our auditing
                curriculum. The information systems audit process is presented in Information Systems Auditing (A8029).
                SEMINAR OBJECTIVES:
                  •    Describe how information technology is organized, developed and managed
                  •    Explain how technology affects audit responsibilities
                  •    Cite standards and guidelines governing audits performed under the Government Auditing Standards
                Target Audience: New and experienced auditors with limited exposure to the subject matter




                CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                             44
                                        AUDIT COURSES

Interviewing Techniques for Auditors
 A7012         Days of Training: 3            1.8 CEU/24CPE              $625         Jan 9-11

Sharpen your skills in obtaining the information necessary for an effective audit through practice interviews. You
learn the mechanics of effective interviewing techniques through lectures, discussions and simulated interview
exercises. You see the major steps of the interview process demonstrated in a mock interview. You identify and
solve problems in audit interviewing and try out your solutions through role-playing.
SEMINAR OBJECTIVES:
  •    Plan and conduct effective audit interviews using an eight-step model
  •    Conduct effective individual and team interviews
  •    Manage the interpersonal dynamics that occur between auditors and auditees
  •    Select an appropriate note-taking technique
  •    Listen more effectively during an interview
  •    Use appropriate questioning and paraphrasing skills
Target Audience: New auditors and experienced auditors who want to enhance their skills



Reviewing Other People’s Writing              (Formely: Reviewing Audit Reports)

 A9502                 Days of Training: 2           1.2CEU/16 CPE            $495      Oct 18-19




                                                                                                                           AUDIT COURSES
As an audit manager or supervisor, reviewing reports is a crucial aspect of your work, but you do not want to spend
hours rewriting them. By providing constructive feedback you can help your staff develop better report writing skills to
ensure that audit results are presented completely and objectively and that recommendations lead to action. This
course is designed to help you achieve two review goals. First, you learn techniques for evaluating the accuracy and
appropriateness of the audit reports. Second, you learn methods of communicating review comments to help your
auditors develop better report writing skills. You participate in individual and group exercises and apply these
techniques to draft reports.
SEMINAR OBJECTIVES:
  •    Explain the role and responsibility of the reviewer
  •    Use Government Auditing Standards as the foundation throughout the report review, feedback and revision
       process
  •    Describe an eight-step review process for evaluating audit report drafts
  •    Apply this structured review process to evaluating communication problems quickly in draft reports you review
  •    Provide effective oral and written feedback from the review process to those who draft audit reports
Target Audience: Auditors who review reports written by other auditors



Written Communication for Auditors
 A8611         Training Days: 2               1.2 CEU/16 CPE             $495         Oct 12-13

Learn the writing tools you will need to be able to produce professional audit documents that comply with
Government Auditing Standards. You will learn to develop sound messages in response to audit objectives, support
those messages by presenting compelling evidence and developing the appropriate elements of a finding, and
organize your writing to eliminate unnecessary information. You will also learn how to write in a professional, correct
style. The course includes the instructor’s written evaluation of a sample of your work-related writing and a 25-minute
conference with the instructor before or after the class. Enrollment is limited to 15 participants to ensure individual
attention.
SEMINAR OBJECTIVES:
   •    Assess the strengths and weaknesses of report messages and structures
   •    Develop a strong link from objectives to findings to the recommendations
   •    Use all four elements of a finding
   •    Master the message-first style
   •    Control paragraph unity and coherence
   •    Control common sentence problems
   •    Avoid common grammar and punctuation problems
   •    Review your own and other’s writing effectively
Target Audience: New auditors and junior-level auditors who want basic guidance on writing performance audit
reports



Citywide Training Center (CTC)                    Summer/Fall 2011 Course Catalog                                    45
                                                          AUDIT COURSES

                Zeroing In On Bribes, Kickbacks, and Payoffs
                 A8950              Days of Training: 2           1.2 CEU/16 CPE            $495        Nov 30-Dec 1

                The potential for bribes, kickbacks, and payoffs is inherent in virtually every business transaction. Recent research
                conducted by a major financial revealed that an estimated one trillion dollars a year is paid in bribes world wide. Audit
                standards require that all audits be planned to provide a reasonable assurance of detecting fraud. Bribes, kickbacks,
                and payoffs constitute three types of fraud – often referred to as corruption.
                Get a strong introduction to (a) the provisions of law pertaining to fraud and corruption in the forms of bribes,
                kickbacks, and payoffs, (b) activities that are particularly susceptible to such forms of fraud, (c) the short and long
                term impact, and (d) the methods used to pay them.
                Focus on strengthening your ability to recognize the indicators of bribes, kickbacks, and payoffs in the procurement
                area, and collecting evidence to demonstrate that they may have occurred or have occurred. Participate in case
                studies involving the fraudulent activities of bribes, kickbacks, and payoffs. Objectives
                SEMINAR OBJECTIVES:
                   •   Describe the kinds of activities that are susceptible to bribes, kickbacks, and payoffs
                   •   Determine the impact and effects of bribes, kickbacks and payoffs
                   •   Discuss the Government Auditing Standards requirement to explicitly consider the potential for fraud in audit
                       planning
                   •   Describe how bribes, kickbacks, and payoffs occur, including the audit trails they create, and how the trails can
                       be followed
                   •   Identify and collect evidence to demonstrate and document bribes, kickbacks, or payoffs
                   •
AUDIT COURSES




                       Use analytic audit techniques to detect bribery, kickbacks or payoff schemes
                Target Audience: Auditors and Investigators with three years’ experience and seasoned professionals with limited
                exposure to the subject matter




                CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                             46
                                 COMPUTER COURSES
          D A T A B A S E S


Access 2003 - Level 1
 T4031        Training Days: 2        1.2 CEU / 16CPE            $250          Aug 11-12, Nov 1-2

Participants will be introduced to the concept of the relational database and the Microsoft Office Access 2003
relational database application, and information management tools. Also, you will learn how to design and create a
new Access database
Prerequisite: Basic knowledge of computer applications
Next Step: Access 2003, Level 2



Access 2003 - Level 2
 T4032        Training Days: 1            .6CEU / 8CPE           $125          Dec 30




                                                                                                                               COMPUTER COURSES
Participants will extend their knowledge into some of the more specialized and advanced capabilities.
Prerequisite: Access 2003, Level 1
Next Step: Access 2003, Level 3



Access 2007 - Level 1
 T4041                    Training Days: 2      1.2CEU / 16CPE      $250        Oct 13-14, Dec 6-7

                                                                                Jul 19-20, Aug 3-4, Aug 22-23, Aug 30-31,
 O4041 Online Live!       Training Days: 2      1.2CEU / 16CPE      $250        Sep 8-9, Sep 29-30, Oct 11-12, Oct 20-21,
                                                                                Nov 17-18, Nov 28-29, Dec 12-13, Dec 22-23

Participants will create and modify new databases and their various objects. They learn how to maintain data
consistency and integrity; improve queries, forms, and reports; and also integrate Access™ 2007 with other
applications.
Prerequisite: Basic knowledge of computer applications
Next Step: Access 2007, Level 2



Access 2007 - Level 2
 T4042                 Training Days: 1          .6CEU / 8CPE           $125            Oct 19, Dec 14

                                                                                        Jul 28, Aug 26, Sep 21, Oct 24,
 O4042 Online Live!    Training Days: 1          .6CEU / 8CPE           $125
                                                                                        Nov14, Dec 15

You have the basic skills needed to work with Microsoft Office Access 2007 databases, including creating and
working with Access tables, relationships, queries, forms, and reports. But so far, you have been focusing only on
essential database user skills. In this course, you will consider how to maintain data consistency, how to customize
database components, and how to share Access data with other applications.
Prerequisite: Access 2007, Level 1
Next Step: Access 2007, Level 3




Citywide Training Center (CTC)                     Summer/Fall 2011 Course Catalog                                        47
                                                     COMPUTER COURSES

                   Access 2007 - Level 3
                    T4043                  Training Days: 1         .6CEU / 8CPE         $125        Oct 24, Dec 21

                                                                                                     Aug 11, Sep 9, Oct 18, Nov 15,
                    O4043 Online Live!     Training Days: 1         .6CEU / 8CPE         $125
                                                                                                     Dec 20

                   In this course, participants will exchange data with other applications, automate business processes by using VBA
                   code, and secure and share databases.
                   Prerequisite: Access 2007, Level 2
                   Next Step: Access 2007: VBA Programming


                   Access 2007: VBA Programming
                    T1620                  Days of Training: 1       .6CEU / 8CPE        $125        Dec 14

                   This course is designed for experienced Access 2007 users who want to learn ActiveX Data Objects, control
                   structures, and the basics of VBA programming.
                   Prerequisite: Access 2007, Level 3
COMPUTER COURSES




                   Next Step: Not applicable


                   Access 2010 - Level 1
                    T4051                  Training Days: 2      1.2CEU / 16CPE      $250       Oct 4-5, Dec 1-2

                                                                                                Jul 26-27, Aug 10-11, Aug 25-26, Sep 12-13,
                    O4051 Online Live!     Training Days: 2      1.2CEU / 16CPE      $250       Oct 3-4, Oct 17-18, Oct 31-Nov 1, Nov 16-17,
                                                                                                Nov 30-Dec 1, Dec 8-9, Dec 19-20

                   In this course, participants will create and modify new databases and their various objects. Participants will maintain
                   data consistency and integrity; improve queries, forms, and reports; and also integrate Microsoft® Office Access™
                   2010 with other applications.
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Access 2010, Level 2



                   Access 2010 - Level 2
                    T4052                  Training Days: 1       .6CEU / 8CPE          $125          Oct 27, Nov 22

                    O4052 Online Live!     Training Days: 1       .6CEU / 8CPE          $125         Jul 29, Sep 7, Oct 20, Dec 7

                   In this course, students will create complex Access databases by structuring existing data, writing advanced queries,
                   working with macros, and performing database maintenance.
                   Prerequisite: Access 2010, Level 1
                   Next Step: Access 2010, Level 3



                   Access 2010 - Level 3
                    T4053                  Training Days: 1       .6CEU / 8CPE          $125         Nov 30

                    O4053 Online Live!     Training Days: 1       .6CEU / 8CPE          $125         Aug 16, Sep 22, Oct 28, Dec 29

                   Course description to be posted
                   Prerequisite: Access 2010, Level 2
                   Next Step: Not applicable




                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                              48
                                    COMPUTER COURSES
 S P R E A D S H E E T S


Excel 2003 - Level 1
 T3034         Training Days: 1              .6CEU / 8CPE           $125        Aug 29, Oct 12, Nov 29

In this course, participants will use Microsoft® Office Excel 2003 to manage, edit, and print data.
Prerequisite: Basic knowledge of computer applications
Next Step: Excel 2003, Level 2


Excel 2003 - Level 2
 T3035         Training Days: 1              .6CEU / 8CPE           $125        Oct 21, Dec 9

In this course, participants will use Microsoft Office Excel 2003 to streamline and enhance spreadsheets with
templates, charts, graphics, and formulas.
Prerequisite: Excel 2003, Level 1




                                                                                                                              COMPUTER COURSES
Next Step: Excel 2003, Level 3


Excel 2003 - Level 3
 T3036         Training Days: 1              .6CEU / 8CPE          $125       Nov 7, Dec 23

In this course, participants will learn how to automate common tasks, apply advanced analysis techniques to more
complex data sets, collaborate on worksheets with others, and share Excel data with other applications.
Prerequisite: Excel 2003, Level 2
Next Step: Not applicable



Excel 2003 Functions and Formulas
 T1500         Training Days: 1/2                .3CEU               $60        Sep 20, Nov 10, Jan 18 (9a-12:30p)

This course provides participants with specialty skills in the advanced Excel feature of Functions. Functions are
predefined formulas that perform calculations by using specific values, called arguments, in a particular order, or
structure. Functions can be used to perform simple or complex calculations. Participants will learn the basic structure
of Functions and how to use them. Some of the functions covered will be Average, Count, Round, If Then, Nested If,
Concatenate, PMT, function using ranges, and Time and Date functions.
Prerequisite: Participants should have a basic knowledge of formulas to take this course
Next Step: Not applicable


Excel 2007 - Level 1
 T3044                  Training Days: 1      .6CEU / 8CPE          $125        Aug 9, Oct 11, Nov 28, Jan 26

                                                                                Jul 25, Aug 2, Aug 8, Aug 16, Aug 29,
                                                                                Sep 8, Sep 14, Sep 21, Sep 30, Oct 6,
 O3044 Online Live!     Training Days: 1      .6CEU / 8CPE          $125
                                                                                Oct 17, Oct 25, Oct 31, Nov 9, Nov 22,
                                                                                Nov 28, Dec 9, Dec 21, Dec 30

In this course, students create and edit basic Microsoft® Office Excel® 2007 worksheets and workbooks.
Prerequisite: Basic knowledge of computer applications
Next Step: Excel 2007, Level 2




Citywide Training Center (CTC)                     Summer/Fall 2011 Course Catalog                                       49
                                                     COMPUTER COURSES

                   Excel 2007 - Level 2
                    T3045                  Training Days: 1    .6CEU / 8CPE      $125      Aug 18, Oct 21, Dec 5

                                                                                           Jul 20, Jul 27, Aug 9, Aug 17, Aug 24,
                                                                                           Sep 1, Sep 9, Sep 19, Sep 26, Oct 7,
                    O3045 Online Live!     Training Days: 1    .6CEU / 8CPE      $125
                                                                                           Oct 18, Oct 26, Nov 4, Nov 14, Nov 23,
                                                                                           Dec 1, Dec 7, Dec 15, Dec 27

                   In this course, students use Excel® 2007 to streamline and enhance spreadsheets with templates, charts, graphics,
                   and formulas. They will apply visual elements and advanced formulas to a worksheet to display data in various
                   formats.
                   Prerequisite: Excel 2007, Level 1
                   Next Step: Excel 2007, Level 3


                   Excel 2007 - Level 3
                    T3046                  Training Days: 1      .6CEU / 8CPE           $125      Aug 23, Nov 1, Dec 20

                                                                                                  Jul 29, Aug 10, Aug 19, Aug 31,
COMPUTER COURSES




                    O3046 Online Live!     Training Days: 1      .6CEU / 8CPE           $125      Sep 13, Sep 27, Oct 11, Oct 28,
                                                                                                  Nov 18, Nov 29, Dec 12, Dec 29

                   In this course, students will learn how to automate common tasks, apply advanced analysis techniques to more
                   complex data sets, collaborate on worksheets with others, and share Excel data with other applications.
                   Prerequisite: Excel 2007, Level 2
                   Next Step: Excel 2007: VBA


                   Excel 2007 Functions and Formulas
                    T1600             Training Days: 1/2         .3 CEU              $60          Sep 22, Nov 16, Jan 24 (9a-12:30p)

                   This course provides participants with specialty skills in the advanced Excel feature of Functions. Functions are
                   predefined formulas that perform calculations by using specific values, called arguments, in a particular order, or
                   structure. Functions can be used to perform simple or complex calculations. Students will learn the basic structure of
                   Functions and how to use them. Some of the functions covered will be Average, Count, Round, If Then, Nested If,
                   Concatenate, PMT, function using ranges, and Time and Date functions.
                   Prerequisite: Participants should have a basic knowledge of formulas to take this course
                   Next Step: Not applicable


                   Excel 2007: VBA
                    T1520             Training Days: 1          .6CEU / 8CPE            $125      Dec 7

                   In this course, students will apply the Visual Basic for Applications (VBA) programming language to simplify many of
                   the tasks that you can perform using various tools and functions in Excel 2007.
                   Prerequisite: Excel 2007, Level 3
                   Next Step: Not applicable


                   Excel 2010 - Level 1
                    T3054                  Training Days: 1      .6CEU / 8CPE           $125      Aug 16, Oct 5, Nov 3, Dec 6, Jan 19

                                                                                                  Jul 28, Aug 8, Aug 23, Sep 6, Sep 22,
                    O3054 Online Live!      Training Days: 1     .6CEU / 8CPE           $125      Oct 4, Oct 19, Nov 1, Nov 16, Dec 2,
                                                                                                  Dec 19

                   In this course, students will create and edit basic Microsoft® Office Excel® 2010 workbooks.
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Excel 2010, Level 2



                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                              50
                                   COMPUTER COURSES

Excel 2010 - Level 2
 T3055                  Training Days: 1     .6CEU / 8CPE         $125          Aug 26, Oct 21, Nov 9, Dec 21

                                                                                Aug 1, Aug 12, Aug 26, Sep 8,
 O3055 Online Live!     Training Days: 1     .6CEU / 8CPE         $125
                                                                                Sep 23, Oct 27, Nov 29, Dec 16

In this course, students will apply visual elements and advanced formulas to a worksheet to display data in various
formats.
Prerequisite: Excel 2010, Level 1
Next Step: Excel 2010, Level 3



Excel 2010 - Level 3
 T3056                  Training Days: 1     .6CEU / 8CPE         $125          Nov 30

                                                                                Aug 11, Sep 2, Sep 29, Oct 24,
 O3056 Online Live!     Training Days: 1     .6CEU / 8CPE         $125
                                                                                Nov 30, Dec 28




                                                                                                                               COMPUTER COURSES
In this course students will automate some common Excel tasks, apply advanced analysis techniques to more
complex data sets, troubleshoot errors, collaborate on worksheets, and share Excel data with other applications.
Prerequisite: Excel 2010, Level 2
Next Step: Not applicable



Excel 2010 Functions and Formulas
 T1700         Days of Training: 1/2           .3CEU             $60            Sep 27, Nov 22, Jan 31 (9a-12:30p)

This course provides participants with specialty skills in the advanced Excel feature of Functions. Functions are
predefined formulas that perform calculations by using specific values, called arguments, in a particular order, or
structure. Functions can be used to perform simple or complex calculations. Students will learn the basic structure of
Functions and how to use them. Some of the functions covered will be Average, Count, Round, If Then, Nested If,
Concatenate, PMT, function using ranges, and Time and Date functions.
Prerequisite: Participants should have a basic knowledge of formulas to take this course
Next Step: Not applicable




         E - M A I L / C A L E N D A R S



Outlook 2007 - Level 1
 T7041                  Training Days: 1          .6CEU / 8CPE           $125            Oct 19, Dec 8
                                                                                         Aug 4, Sep 1, Oct 4, Nov 2, Nov 21,
 O7041 Online Live!     Training Days: 1          .6CEU / 8CPE           $125
                                                                                         Dec 6
In this course, student learns how to compose and send email, schedule appointments and meetings, manage
contact information and tasks, and use notes.
Prerequisite: Basic knowledge of computer applications
Next Step: Outlook 2007, Level 2




Citywide Training Center (CTC)                    Summer/Fall 2011 Course Catalog                                         51
                                                     COMPUTER COURSES

                   Outlook 2007 - Level 2
                    T7042                  Training Days: 1          .6CEU / 8CPE        $125      Nov 17, Dec 21

                    O7042 Online Live!     Training Days: 1          .6CEU / 8CPE        $125      Aug 9, Sep 6, Oct 6, Nov 10, Dec 2

                   In this course, students learn to customize their environment, calendar, and email messages to meet their specific
                   requirements and who wish to track, share, assign, and locate various Outlook items.
                   Prerequisite: Outlook 2007, Level 1
                   Next Step: Outlook 2007, Level 3



                   Outlook 2007 - Level 3
                    T7043                  Training Days: 1          .6CEU / 8CPE        $125      Nov 29

                    O7043 Online Live!     Training Days: 1          .6CEU / 8CPE        $125      Sep 20, Nov 30

                   This course builds on email and calendaring skills and will provide the skills needed to communicate in real time with
                   other users, personalize mail, organize items, share and link contacts, create forms, and work offline and remotely.
COMPUTER COURSES




                   Prerequisite: Outlook 2007, Level 2
                   Next Step: Not applicable



                   Outlook 2010 - Level 1
                    T7051                  Training Days: 1          .6CEU / 8CPE        $125      Aug 15, Sep 28, Nov 21

                    O7051 Online Live!     Training Days: 1          .6CEU / 8CPE        $125      Aug 22, Oct 18, Nov 1, Dec 12

                   In this course, participants will use Microsoft® Office Outlook® 2010 to manage email, calendar entries, tasks, and
                   contacts.
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Outlook 2010, Level 2



                   Outlook 2010 - Level 2
                    T7052                  Training Days: 1          .6CEU / 8CPE        $125      Aug 29, Oct 6, Dec 13

                                                                                                   Aug 10, Sep 2, Oct 4, Nov 17,
                    O7052 Online Live!     Training Days: 1          .6CEU / 8CPE        $125
                                                                                                   Dec 28

                   In this course, participants will customize the Outlook environment, calendar, and mail messages, and will also track,
                   share, assign, and quickly locate various Outlook items.
                   Prerequisite: Outlook 2010, Level 1
                   Next Step: Outlook 2010, Level 3




                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                            52
                                  COMPUTER COURSES
         P R E S E N T A T I O N



PowerPoint 2007 - Level 1
 T5041                  Training Days: 1        .6CEU / 8CPE         $125       Aug 12, Oct 17, Nov 21, Dec 1, Jan 24

                                                                                Aug 3, Aug 12, Aug 24, Sep 9, Sep 23,
 O5041 Online Live!     Training Days: 1        .6CEU / 8CPE         $125       Oct 5, Oct 14, Oct 25, Nov 7, Nov 17,
                                                                                Nov 29, Dec 13, Dec 29

In this course, participants will work with Microsoft® Office PowerPoint® 2007 to create electronic presentations.
Prerequisite: Basic knowledge of computer applications
Next Step: PowerPoint 2007, Level 2


PowerPoint 2007 - Level 2
 T5042                  Training Days: 1      .6CEU / 8CPE          $125        Sep 26, Nov 28, Dec 16




                                                                                                                              COMPUTER COURSES
                                                                                Aug 8, Aug 19, Aug 30, Sep 13, Sep 26,
 O5042 Online Live!     Training Days: 1      .6CEU / 8CPE          $125
                                                                                Oct 26, Nov 16, Nov 30, Dec 21

In this course, student gain skills necessary to work with design templates, various types of hierarchies, processes, or
other diagrams, special effects, web presentations, and advanced presentation delivery.
Prerequisite: PowerPoint 2007, Level 1
Next Step: Not applicable



PowerPoint 2010 - Level 1
 T6041                  Training Days: 1      .6CEU / 8CPE           $125         Aug 17, Oct 3, Dec 9, Jan 26

                                                                                  Aug 1, Aug 26, Sep 15, Oct 3, Nov 4,
 O6041 Online Live!     Training Days: 1      .6CEU / 8CPE           $125
                                                                                  Nov 15, Dec 7

Participants will explore the PowerPoint environment and create a presentation. Students will add graphical objects to
a presentation and modify them. Students will also add tables and charts to a presentation to present data in a
structured form.
Prerequisite: Basic knowledge of computer applications
Next Step: PowerPoint 2010, Level 2



PowerPoint 2010 - Level 2
 T6042                  Training Days: 1      .6CEU / 8CPE          $125        Dec 23

 O6042 Online Live!     Training Days: 1      .6CEU / 8CPE          $125        Aug 30, Sep 22, Oct 13, Nov 29, Dec 20

In this course students will enhance their presentation by using features that will transform it into a powerful means of
communication. They will customize the PowerPoint interface to suit the requirements and use features to create
presentations
Prerequisite: PowerPoint 2010, Level 1
Next Step: Not applicable




Citywide Training Center (CTC)                     Summer/Fall 2011 Course Catalog                                       53
                                                       COMPUTER COURSES
                         W O R D            P R O C E S S I N G



                   Word 2003 - Level 1
                    T2034           Training Days: 1               .6CEU / 8CPE         $125          Aug 4, Nov 1

                   In this course, students will create, edit, and enhance standard business documents using Microsoft Office Word
                   2003.
                   Prerequisite: Basic knowledge of computer applications
                   Next step: Word 2003, Level 2


                   Word 2003 - Level 2
                    T2035           Training Days: 1               .6CEU / 8CPE         $125           Nov 18

                   In this course, students increase the complexity of their Microsoft Office Word 2003 documents by adding
                   components such as customized lists, tables, charts, and graphics. They also create personalized Microsoft Office
COMPUTER COURSES




                   Word 2003 efficiency tools.
                   Prerequisite: Word 2003, Level 1
                   Next step: Word 2003, Level 3


                   Word 2003 - Level 3
                    T2036           Training Days: 1                .6CEU / 8CPE         $125            Dec 2

                   In this course, participants will learn how to use Word to create, manage, revise, and distribute long documents,
                   forms, and Web pages.
                   Prerequisite: Word 2003, Level 2
                   Next step: Not applicable


                   Word 2007 - Level 1
                    T2044                    Training Days: 1         .6CEU / 8CPE             $125        Aug 3, Sep 27, Dec 7, Jan 25

                                                                                                           Aug 3, Sep 2, Oct 4, Nov 7,
                    O2044   Online Live!     Training Days: 1         .6CEU / 8CPE             $125
                                                                                                           Dec 9

                   In this course, student will learn basic concepts required to produce basic business documents. They will create, edit,
                   and enhance standard business documents using Microsoft® Office Word 2007.
                   Prerequisite: Basic knowledge of computer applications
                   Next step: Word 2007, Level 2



                   Word 2007 - Level 2
                    T2045                  Training Days: 1      .6CEU / 8CPE          $125           Nov 10, Dec 12

                    O2045 Online Live!     Training Days: 1      .6CEU / 8CPE          $125           Aug 31, Sep 15, Oct 18, Nov 21, Dec16

                   In this course, students create complex documents in Microsoft® Office Word 2007 documents and build
                   personalized efficiency tools in Microsoft® Word 2007.
                   Prerequisite: Word 2007, Level 1
                   Next step: Word 2007, Level 3




                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                              54
                                  COMPUTER COURSES

Word 2007 - Level 3
 T2046                  Training Days: 1      .6CEU / 8CPE         $125        Nov 23

 O2045 Online Live!     Training Days: 1      .6CEU / 8CPE         $125        Aug 18, Sep 27, Oct 20, Dec 8, Dec 27

In this course, students will learn how to use Word to create, manage, revise, and distribute long documents, forms,
and Web pages.
Prerequisite: Word 2007, Level 2
Next step: Not applicable



Word 2010 - Level 1
 T2064                  Training Days: 1      .6CEU / 8CPE         $125        Aug 1, Oct 12, Nov 23, Jan 18

                                                                               Aug 2, Aug 31, Sep 7, Oct 3, Oct 17,
 O2064 Online Live!     Training Days: 1      .6CEU / 8CPE         $125
                                                                               Nov 18, Dec 8

In this course, students will create, edit, and enhance standard business documents using Microsoft® Office Word




                                                                                                                            COMPUTER COURSES
2010.
Prerequisite: Basic knowledge of computer applications
Next step: Word 2010, Level 2



Word 2010 - Level 2
 T2065                  Training Days: 1      .6CEU / 8CPE          $125        Oct 24, Dec 16

                                                                                Aug 10, Sep 15, Oct 20, Nov 22,
 O2065 Online Live!     Training Days: 1      .6CEU / 8CPE          $125
                                                                                Dec 29

In this course, students will create complex documents and build personalized efficiency tools using Microsoft Office
Word 2010.
Prerequisite: Word 2010, Level 1
Next step: Word 2010, Level 3



Word 2010 - Level 3
 T2066                  Training Days: 1      .6CEU / 8CPE          $125        Nov 3

 O2065 Online Live!     Training Days: 1      .6CEU / 8CPE          $125        Aug 29, Sep 28, Oct 24, Dec 1

In this course, students will create, manage, revise, and distribute long documents.
Prerequisite: Word 2010, Level 2
Next step: Not applicable




Citywide Training Center (CTC)                    Summer/Fall 2011 Course Catalog                                      55
                                                       COMPUTER COURSES
                        O P E R A T I N G                   S Y S T E M S



                   Windows 7 - Level 1
                    T9732             Training Days: 1            .6CEU / 8CPE              $125       Sep 22, Dec 8

                   In this course, students will log on to Windows 7, explore its interface, identify the different components in the
                   interface, customize the Windows 7 desktop, manage files and folders, use the common tools and programs available
                   in Windows 7, and browse the Internet.
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Windows 7, Level 2



                   Windows 7 - Level 2
                    T9733             Training Days: 1            .6CEU / 8CPE              $125       Oct 6, Nov 30
COMPUTER COURSES




                   In this course, students will familiarize yourself with the advanced customization techniques and work with
                   applications and programs in Windows 7. In addition to this, students will also work with Internet Explorer 8.
                   Prerequisite: Windows 7, Level 1
                   Next step: Basic knowledge of computer applications




                      A C C O U N T I N G / F I N A N C E



                   QuickBooks 2010 – Level 1
                    T9350           Training Days: 1           .6CEU / 8CPE          $125          Oct 3, Dec 2

                   In this course, students will use the basic features of QuickBooks to record and track your business transactions
                   Prerequisite: This course is designed for persons who have no prior knowledge of how to use QuickBooks, or for
                   persons who are familiar with the software and want to learn about the new features and functionality of QuickBooks
                   2010.
                   Next step: QuickBooks 2010, Level 2



                   QuickBooks 2010 – Level 2
                    T9351           Training Days: 1           .6CEU / 8CPE          $125          Oct 25, Dec 22

                   In this course, students will examine how to use the advanced features in QuickBooks to create estimates, convert
                   estimates into invoices, process sales tax and payroll, generate reports, review client data, and work with other
                   applications.
                   Prerequisite: QuickBooks, Level 1
                   Next step: Not applicable




                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                         56
                                    COMPUTER COURSES
     D E S K T O P                  P U B L I S H I N G



Acrobat 9.0 - Level 1
 T5500                 Training Days: 1        .6CEU / 8CPE           $125        Oct 12, Dec 8


                                                                                  Jul 29, Aug 22, Sep 1, Sep 14,
 O5500 Online Live!    Training Days: 1        .6CEU / 8CPE           $125        Sep 27, Oct 11, Nov 3, Nov 16,
                                                                                  Nov 28, Dec 13

In this course, participants will use Adobe® Acrobat® 9.0 to make the information more portable, accessible, and
useful to meet the needs of the target audience. Upon successful completion of this course, participants will be able
to: - access information in a PDF document. - create PDF documents. - navigate to specific content in a PDF
document. - modify PDF documents. - work with multiple PDF documents. - review a PDF document. - validate a
PDF document.
Prerequisite: Basic knowledge of computer applications
Next Step: Acrobat 9.0, Level 2




                                                                                                                        COMPUTER COURSES
Acrobat 9.0 - Level 2
 T5501                Training Days: 1          .6CEU / 8CPE          $125        Oct 25, Dec 20

                                                                                  Aug 8, Aug 25, Sep 9, Sep 28,
 O5501 Online Live!   Training Days: 1          .6CEU / 8CPE          $125
                                                                                  Oct 31, Nov 7, Dec 1, Dec 20

In this course, participants use Adobe® Acrobat® 9.0 Pro to convert technical documents to PDF files, enhance and
control PDF content accessibility, customize PDF documents for interactive use online, and prepare PDFs for
commercial printing. Upon successful completion of this course, participants will be able to: - create PDF files from
technical documents. - enhance the utility and accessibility of PDF documents. - create interactive PDF forms using
Adobe LiveCycle Designer. - make a PDF document ready for commercial printing. - finalize PDF files for commercial
printing.
Prerequisite: Acrobat 9.0, Level 1
Next Step: Not applicable



InDesign CS5 - Level 1
 T5610           Training Days: 1            .6CEU / 8CPE          $125         Sep 19, Nov 15

In this course students will utilize Adobe® InDesign® CS5 to create and deliver eye-catching printed documents.
Prerequisite: Basic knowledge of computer applications.
Next Step: InDesign CS5, Level 2



InDesign CS5 - Level 2
 T5620           Training Days: 1            .6CEU / 8CPE          $125         Oct 20, Dec 12

In this course, students will use the advanced features of Adobe® InDesign® CS5 to create and design content for
the web and print.
Prerequisite: InDesign CS5, Level 1
Next Step: Not applicable




Citywide Training Center (CTC)                   Summer/Fall 2011 Course Catalog                                   57
                                                       COMPUTER COURSES

                   Publisher 2007 - Level 1
                    T8020                   Training Days: 1     .6CEU / 8CPE          $125        Nov 15

                    O8020 Online Live!      Training Days: 1     .6CEU / 8CPE          $125        Aug 16, Sep 16, Oct 11, Nov 30, Dec 15

                   In this course, students will look at how to create a publication from scratch or use one of the hundreds of business
                   and personal designs available in Publisher. They will create, format, revise, and distribute publications
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Publisher 2007, Level 2



                   Publisher 2007 - Level 2
                    T8021                   Training Days: 1     .6CEU / 8CPE           $125         Dec 14

                   Course description to be posted
                   Prerequisite: Publisher 2007, Level 1
                   Next Step: Not applicable
COMPUTER COURSES




                                  G R A P H I C S



                   Illustrator CS5 - Level 1
                    T5410           Training Days: 1             .6CEU / 8CPE           $125         Aug 15, Nov 28, Dec 15

                   In this course, participants will use Adobe Illustrator CS5 by drawing and manipulating simple shapes to design a
                   layout for their product. Upon successful completion of this course, students will be able to: - get acquainted with the
                   Adobe® Illustrator® CS5 application. - create shapes in a document. - create custom paths. - enter text in an
                   Illustrator document. - enhance documents. - proof documents to make them more accurate. - save images for web
                   and print.
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Illustrator CS5, Level 2



                   Illustrator CS5 - Level 2
                    T5411           Training Days: 1             .6CEU / 8CPE           $125         Aug 31, Dec 29

                   In this course students will create complex illustrations, manage color across a range of devices, work with graphs
                   and variables, control how illustrations appear on print and the web, and preview them on mobile devices.
                   Prerequisite: Illustrator CS5, Level 1
                   Next Step: Not applicable


                   PhotoShop CS4 - Level 1
                    T4530           Training Days: 1              .6CEU / 8CPE          $125         Aug 4, Oct 17

                   In this course, students use various tools and features of Photoshop CS4. They explore the interface, customize it,
                   and use tools for selecting parts of images. They learn to use layers and to apply layer effects and filters for creating
                   special effects.
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Photoshop CS4, Level 2


                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                               58
                                    COMPUTER COURSES

PhotoShop CS4 - Level 2
 T4540           Training Days: 2             1.2CEU / 16CPE           $250        Sep 7-8, Nov 16-17

In this course, students will work with the advanced tools and features available in Photoshop CS4.
Prerequisite: Photoshop CS4, Level 1
Next Step: Not applicable



PhotoShop CS5 - Level 1
 T5530           Training Days: 1              1.2CEU / 16CPE          $250        Nov 4

In this course, participants will learn to use layers and to apply layer effects and filters for creating special effects.
Additionally, participants will use painting tools and blending modes to enhance the appearance of your design.
Prerequisite: Basic knowledge of computer applications
Next Step: Photoshop CS5, Level 2




                                                                                                                             COMPUTER COURSES
PhotoShop CS5 - Level 2
 T5540           Training Days: 2             1.2CEU / 16CPE          $250         Dec 19-20

In this course, participants will enhance their ability to create accurate masks and image effects, retouch images,
work with video files, automate repetitive tasks, and integrate with other Adobe applications.
Prerequisite: Photoshop CS5, Level 1
Next Step: Photoshop CS5 Photoprinting and Color


PhotoShop CS5 Photoprinting and Color
    T5541        Training Days: 1              .6CEU / 8CPE           $125         Nov 18

In this course, students will use color management techniques and color correct images to ensure optimal print
output.
Prerequisite: Photoshop CS5, Level 1
Next Step: Photoshop CS5 Web Production


PhotoShop CS5 Web Production
    T5542        Training Days: 1              .6CEU / 8CPE           $125         Sep 27, Nov 22

In this course, students will set Photoshop’s unit preferences and save files in different formats to see how well each
format balances image quality with file size reduction.
Prerequisite: Photoshop CS5, Level 1
Next Step: Not applicable


Visio Professional 2007 - Level 1
 T5420                 Training Days: 1           .6CEU / 8CPE            $125        Nov 3

 O5420 Online Live!    Training Days: 1           .6CEU / 8CPE            $125        Aug 26, Oct 12, Dec 8

In this course, participants will learn the essentials of Visio. They design and manage basic diagrams, workflows, and
flowcharts.
Prerequisite: Basic knowledge of computer applications
Next Step: Visio Professional 2007, Level 2




Citywide Training Center (CTC)                     Summer/Fall 2011 Course Catalog                                     59
                                                     COMPUTER COURSES

                   Visio Professional 2007 - Level 2
                    T5430                 Training Days: 1           .6CEU / 8CPE           $125         Dec 5

                    O5420 Online Live!    Training Days: 1           .6CEU / 8CPE           $125         Sep 20, Oct 25, Dec 28

                   In this course, participants will build upon knowledge gained that will enable them to work with many advanced
                   features, including the drawing tools, creating and working with custom stencils and templates, and sharing Visio
                   drawings with other applications.
                   Prerequisite: Visio Professional 2007, Level 1
                   Next Step: Not applicable



                   P R O J E C T                 M A N A G E M E N T


                   Project 2007 - Level 1
                    T6033                 Training Days: 1           .6CEU / 8CPE          $125       Oct 20, Nov 21
COMPUTER COURSES




                                                                                                      Jul 22, Aug 4, Aug 17, Sep 2, Sep 19,
                    O6033 Online Live!    Training Days: 1           .6CEU / 8CPE          $125
                                                                                                      Oct 7, Oct 21, Nov 14, Nov 29, Dec 12

                   Participants will create a project plan containing tasks, organize these tasks in a work breakdown structure containing
                   task relationships, create and assign resources, and finalize the project to implement the project plan.
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Project 2007, Level 2


                   Project 2007 - Level 2
                    T6034                 Training Days: 1         .6CEU / 8CPE          $125       Nov 9, Dec 13

                                                                                                    Jul 26, Aug 12, Aug 31, Sep 27, Nov 4,
                    O6034 Online Live!    Training Days: 1         .6CEU / 8CPE          $125
                                                                                                    Dec 19

                   In this course, participants exchange project plan data with other applications, update project plans, create visual
                   reports, and reuse project plan information.
                   Prerequisite: Project 2007, Level 1
                   Next Step: Not applicable


                   Project 2010 - Level 1
                    T7033                 Training Days: 1          .6CEU / 8CPE           $125       Oct 26, Nov 29

                    O7033 Online Live!    Training Days: 1          .6CEU / 8CPE           $125       Aug 10, Sep 16, Oct 6, Nov 10, Dec 9

                   In this course, students will create and manage a project schedule using Microsoft® Project 2010
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Project 2010 , Level 2


                   Project 2010 - Level 2
                    T7034                 Training Days: 1           .6CEU / 8CPE         $125      Dec 23

                    O7034 Online Live!    Training Days: 1           .6CEU / 8CPE         $125      Aug 29, Sep 26, Oct 19, Dec 30

                   In this course, students will exchange project plan data with other applications, update project plans, create visual
                   reports, and reuse project plan information.
                   Prerequisite: Project 2010, Level 1
                   Next Step: Not applicable


                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                               60
                                    COMPUTER COURSES
W E B        P A G E            D E V E L O P M E N T



Dreamweaver CS5 - Level 1
 T9313           Training Days: 1                 .6CEU / 8CPE          $125      Aug 5, Oct 5, Nov 2

In this course, students will design, build, and upload a website.
Prerequisite: Basic knowledge of computer applications.
Next Step: Dreamweaver CS5, Level 2


Dreamweaver CS5 - Level 2
 T9314           Training Days: 1                 .6CEU / 8CPE          $125      Aug 24, Oct 26, Nov 23

In this course, students will develop professional-looking web pages using the Adobe® Dreamweaver® CS5
application.




                                                                                                                          COMPUTER COURSES
Prerequisite: Dreamweaver CS5, Level 1
Next Step: Not applicable.



Flash CS5 - Level 1
 T9407           Training Days: 2                1.2CEU / 16CPE         $250      Aug 1-2, Oct 18-19, Dec 5-6

In this course, students will create and manipulate a wide variety of objects ranging from simple graphic designs to
complex animation sequences using the Adobe® Flash® CS5 application.
Prerequisite: Basic knowledge of computer applications.
Next Step: Flash CS5, Level 2


Flash CS5 - Level 2
 T9408           Training Days: 2                1.2CEU / 16CPE         $250      Oct 27-28

In this course, students will plan, design, and develop complex Flash projects using the Adobe® Flash® CS5
application.
Prerequisite: Flash CS5, Level 1
Next Step: Not applicable



Web Design with XHTML HTML and CS5 - Level 1
 T9030                 Training Days: 1        .6CEU / 8CPE          $125      Oct 11

 O9030 Online Live!    Training Days: 1        .6CEU / 8CPE          $125      Aug 17, Sep 7, Oct 5, Nov 3, Dec 15

In this course, students examine the basics of foundational web technology and create your own functional web
pages using markup languages Hypertext Markup Language (HTML), Extensible Hypertext Markup Language
(XHTML), and Cascading Style Sheets (CSS).
Prerequisite: Basic knowledge of computer applications
Next Step: Web Design with XHTML HTML and CS5, Level 2




Citywide Training Center (CTC)                     Summer/Fall 2011 Course Catalog                                   61
                                                     COMPUTER COURSES

                   Web Design with XHTML HTML and CS5 - Level 2
                    T9031                 Training Days: 1        .6CEU / 8CPE           $125           Nov 14

                    O9031 Online Live!    Training Days: 1        .6CEU / 8CPE           $125           Sep 29, Oct 14, Nov 14, Dec 28

                   In this course, students will create advanced web pages and test their validity.
                   Prerequisite: Web Design with XHTML HTML and CS5, Level 1
                   Next Step: Web Design with XHTML HTML and CS5, Level 3


                   Web Design with XHTML HTML and CS5 - Level 3
                    T9032                 Training Days: 1        .6CEU / 8CPE           $125           Dec 13

                    O9032 Online Live!    Training Days: 1        .6CEU / 8CPE           $125           Sep 30, Oct 5, Oct 25, Dec 2

                   In this course, students will apply the best practices of web design and create a website that enhances the usability
                   and interactivity of the website.
                   Prerequisite: Web Design with XHTML HTML and CS5, Level 2
COMPUTER COURSES




                   Next Step: Not applicable




                       R E P O R T                W R I T I N G



                   Crystal Reports 2008 - Level 1
                    T9348                  Training Days: 2      1.2CEU / 16CPE         $250          Nov 17-18

                                                                                                      Aug 10-11, Sep 20-21,
                    O9348 Online Live!     Training Days: 2      1.2CEU / 16CPE         $250
                                                                                                      Nov 15-16, Dec 8-9

                   In this course, students will create a basic report by connecting to a database and modifying its presentation. This
                   course is designed for persons who need output from a database. In some cases, database programs have limited
                   reporting tools, and/or such tools may not be accessible. Students may or may not have programming and/or SQL
                   experience.
                   Prerequisite: Basic knowledge of computer applications
                   Next Step: Crystal Reports 2008, Level 2



                   Crystal Reports 2008 - Level 2
                    T9349                  Training Days: 2      1.2CEU / 16CPE         $250          Dec 15-16

                    O9349 Online Live!     Training Days: 2      1.2CEU / 16CPE         $250          Sep 6-7, Oct 25-26, Dec 19-20

                   In this course, students create complex reports and data sources using Crystal Reports' tools. They will also increase
                   the speed and efficiency of their reports by using SQL queries.
                   Prerequisite: Crystal Reports 2008, Level 1
                   Next Step: Not applicable




                   CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                               62
                    DESKTOP E-LEARNING COURSES




                             E-Learning at your Desktop

Today's business world is driven by information, access, and speed. The key to success is moving
knowledge from the people who have it… to the people who need it.




                                                                                                                DESKTOP E-LEARNING COURSES
From the office or at home, via an internet connection, you can now take online courses in many critical
technology subject areas such as Professional Development Courses, Office productivity Software,
Internet & Network Technologies, Software Development, Operating Systems & Server Technologies,
Enterprise Database Systems, Web Design, Project Effectiveness, and exam preparation. You can
complete entire courses—from beginner through advanced levels-- to learn a brand new skill, hone in on
specific skill areas as a ‘refresher’, develop new skills or access a course whenever instant answers are
needed. Users are further supported with additional resources including simulations, online mentoring,
Express Guides and test prep exams on many titles. Participants may check with their supervisors to
obtain headsets for use in an open-office environment.



                                           HOW TO APPLY

1   Before submitting an application through your agency training liaison with your selected titles, you
    must ensure that your office pc has access to www.nyc.gov/ctcelearning and passes the browser
    check at www.nyc.gov/ctcbrowsercheck

2   Browse through featured E-Learning courses in this catalog or through the complete listing of
    E-Learning courses at www.nyc.gov/ctcelearning

                                                     Any 3 Courses - $129
3   Select a 90 day package                          Any 5 Courses - $195
                                                     Any 10 Courses -$355
4 Submit a supervisor approved application to the Citywide Training Center. You will then be issued a
  90 day user ID and password




Citywide Training Center (CTC)               Summer/Fall 2011 Course Catalog                               63
                                                  DESKTOP E-LEARNING COURSES


                                      Featured Desktop E-Learning Office Productivity Courses

                             APPLICATION                        COURSE TITLE                                              CODE
                             MICROSOFT OFFICE 2010 COURSES

                             Microsoft Office 2010:             Getting Started with Word 2010                           E-MOBD1
                             New Features                       Word 2010, Excel 2010, and the New Office 2010
                                                                                                                         E-MONM1
                                                                Interface
                                                                Outlook 2010 and Collaboration in Office 2010            E-MONM2
                                                                New Features for PowerPoint, Publisher, and Access in
                                                                                                                         E-MONM3
                                                                Office 2010
DESKTOP E-LEARNING COURSES




                                                                SharePoint 2010 New Features for End Users
                                                                                                                         E-MONE1

                                                                Getting Started with SharePoint 2010                     E-MOOE1
                                                                Using SharePoint 2010 with Office 2010
                                                                                                                         E-MOOE2

                                                                Office 2010 New Core Features
                                                                                                                         E-MOOF1

                                                                New Messaging and Collaboration Features in Office
                                                                2010                                                     E-MOOF2

                                                                Office 2010 Web Apps and New Publisher and Mobile
                                                                Features                                                 E-MOOF3


                             DATABASE APPLICATIONS

                             Microsoft Office 2003:             Getting Started with Access 2003                          E-125937
                             Beginning Access
                                                                Basic Access 2003 Tables                                  E-125947

                                                                Basic Access 2003 Forms                                   E-125956

                                                                Using Queries and Reports in Access 2003                  E-125964

                                                                Personalizing and Maintaining Access 2003                 E-125984

                             Microsoft Office 2003:             Enhancing Tables, Forms, and Reports in Access 2003       E-126934
                             Advanced Access
                                                                Advanced Querying in Access 2003                          E-126944

                                                                Access 2003 and the Web                                   E-126959

                                                                Access 2003 Programmability                               E-126965

                                                                Database Administration in Access 2003                    E-126973

                             Microsoft Office 2007:             Getting Started with Access 2007                         E-BGACA01
                             Beginning Access                   Basic Access 2007 Tables                                 E-BGACA02

                                                                Basic Access 2007 Forms                                  E-BGACA03




                             CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov               64
                    DESKTOP E-LEARNING COURSES

APPLICATION                      COURSE TITLE                                              CODE
                                 Queries and Reports in Access 2007                       E-BGACA04
                                 Importing and Exporting Data and Data Presentation in
Microsoft Office 2007:                                                                    E-ADAXA01
                                 Access 2007
Advanced Access
                                 Advanced Data Management in Access 2007                  E-ADAXA02

Microsoft Office 2007: Access    Programmability and Administration in Access 2007        E-ACPUA01
for the Power User
                                 Database Administration in Access 2007                   E-ACPUA02

E-MAIL




                                                                                                           DESKTOP E-LEARNING COURSES
Microsoft Office 2007:           Getting Started with Outlook 2007
                                                                                          E-BGOLA01
Beginning Outlook
                                 Formatting and Managing E-mail in Outlook 2007           E-BGOLA02

                                 Using the Calendar in Outlook 2007                       E-BGOLA03
                                 Using Contacts, Tasks, Notes, and Customizing the
                                                                                          E-BGOLA04
                                 Interface in Outlook 2007
                                 Completing Searches, Printing Items, and Working
                                                                                          E-BGOLA05
                                 with RSS Feeds in Outlook 2007

Microsoft Office 2007:           Customizing Outlook 2007 and Using the Journal           E-ADOLA01
Advanced Outlook
                                 Configuring Rules, Alerts, and Junk E-mail Settings in
                                                                                          E-ADOLA02
                                 Outlook 2007
                                 Data Security, Archiving, and Working Offline in
Microsoft Office 2007: Outlook                                                            E-OLPUA01
                                 Outlook 2007
for the Power User
                                 Instant, Text, and Unified Messaging in Outlook 2007     E-OLPUA02

                                 Business Contact Manager with Outlook 2007               E-OLPUA03

GRAPHIC PRESENTATIONS

Microsoft Office 2003:           Creating Basic Presentations using PowerPoint 2003        E-121838
Beginning PowerPoint                                                                       E-123164
                                 Slide Layout and Design in PowerPoint 2003

                                 Using Visuals in PowerPoint 2003 Presentations            E-125933

Microsoft Office 2003:           Customizing PowerPoint 2003 Presentations
Advanced PowerPoint                                                                        E-121956

                                 Preparing PowerPoint 2003 Presentations for Effective
                                                                                           E-125830
                                 Delivery

                                 Running, Broadcasting, and Reviewing PowerPoint
                                                                                           E-124997
                                 2003 Presentations

Microsoft Office 2007:           Getting Started with PowerPoint 2007
                                                                                          E-BGPPA01
Beginning PowerPoint
                                 Adding Graphics to Presentations in PowerPoint 2007      E-BGPPA02

                                 Adding Multimedia and Animations to Presentations        E-BGPPA03



Citywide Training Center (CTC)              Summer/Fall 2011 Course Catalog                           65
                                                  DESKTOP E-LEARNING COURSES

                             APPLICATION                        COURSE TITLE                                              CODE
                             Microsoft Office 2007:             Creating Custom Slide Shows in PowerPoint 2007           E-ADPPA01
                             Advanced PowerPoint
                                                                                                                         E-ADPPA02
                                                                Distributing Presentations in PowerPoint 2007

                             REPORTING

                             Crystal Reports XI:                Reporting Basics with Crystal Reports XI                  E-234748
                             Report Writing Basics              Managing Data and Distributing Reports with Crystal
                                                                                                                          E-234758
                                                                Reports XI
                             SPREADSHEETS
                             Microsoft Office 2003:             Basic Features of Excel 2003                              E-113187
DESKTOP E-LEARNING COURSES




                             Beginning Excel
                                                                Printing and Collaborating in Excel 2003                  E-122518

                                                                Excel 2003 Formulas and Functions                         E-113221

                                                                Formatting Data in Excel 2003                             E-119827

                                                                Excel 2003 Chart and Multimedia Features                  E-119828

                             Microsoft Office 2003:             Advanced Customization in Excel 2003                      E-119829
                             Advanced Excel
                                                                Advanced formatting in Excel 2003                         E-125656

                                                                Advanced Data Management in Excel 2003                    E-113262

                                                                Advanced Data Analysis in Excel 2003                      E-113309

                                                                Advanced Validation and Collaboration in Excel 2003       E-121344

                                                                Advanced Data Exchange in Excel 2003                      E-119748

                             Microsoft Office 2007:             Getting Started with Excel 2007
                                                                                                                         E-BGEXA01
                             Beginning Excel
                                                                Manipulating and Formatting Data and Worksheets          E-BGEXA02

                                                                Reviewing and Printing in Excel 2007                     E-BGEXA03

                                                                Excel 2007 Formulas and Functions                        E-BGEXA04

                                                                Excel 2007 Charts, Pictures, Themes, and Styles          E-BGEXA06

                             Microsoft Office 2007:             Advanced Formatting in Excel 2007
                                                                                                                         E-ADEXA01
                             Advanced Excel
                                                                Advanced Data Management in Excel 2007                   E-ADEXA02

                                                                Advanced Customization in Excel 2007                     E-ADEXA03

                             Microsoft Office 2007:             Analyzing Data in Excel 2007                             E-EXPUA01
                             Excel for the Power User           Protecting and Sharing Excel 2007 Workbooks              E-EXPUA02

                                                                Exchanging Data with Excel 2007                          E-EXPUA03




                             CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov               66
                    DESKTOP E-LEARNING COURSES

APPLICATION                         COURSE TITLE                                               CODE
WORD PROCESSING

Microsoft Office 2003:              Getting Started with Word 2003                             E-112997
Beginning Word
                                    Working with text and paragraphs in Word 2003              E-124981
                                    Structuring, editing, saving, and opening documents in
                                                                                               E-123383
                                    Word 2003
                                    Working with Tables and Media Features in Word 2003        E-116894

Microsoft Office 2003:              Advanced Formatting in Word 2003                           E-113095
Advanced Word




                                                                                                               DESKTOP E-LEARNING COURSES
                                    Advanced Document Navigation in Word 2003                  E-126778

                                    Advanced Data Manipulation Features in Word 2003           E-113114

                                    Using Tables, Charts, and Graphs in Word 2003              E-126789

Microsoft Office 2007:              Getting Started with Word 2007                            E-BGWDA01
Beginning Word
                                    Working with Text and Paragraphs in Word 2007             E-BGWDA02
                                    Structuring, Editing, Saving, and Opening Documents
                                                                                              E-BGWDA03
                                    in Word 2007
Microsoft Office 2007:              Advanced Formatting in Word 2007                          E-ADWDA01
Advanced Word




            Featured Information Technology E-Learning Courses
PROGRAM                                     TOPIC                                            CODE
PROGRAMMING
                                            Java Programming with Java SE 6.0: Getting
Java Programming with Java SE 6.0                                                              E-252344
                                            Started with Java
Best Practices for Software Programming     General Coding Best Practices                      E-219736

C++ programming                             C++ Programming: Structured Programming            E-116671
Oracle Database 10g: Programming with
                                            Introduction to PL/SQL                             E-216518
PL/SQL I
Microsoft .NET for Developers               Introducing Microsoft .NET                         E-31679

                                            Microsoft .NET Framework 4.0: Web
                                            Applications with Visual Studio 2010 and           E-MASP1
                                            Visual Basic 2010
                                            Microsoft .NET Framework 4.0: Configuring
Microsoft .NET Software Development
                                            and Deploying Web Applications with VB             E-MASP6
Tools
                                            2010
                                            Microsoft .NET Framework 4: Debugging,
                                            Tracing and Monitoring Web Applications            E-MASP7
                                            with VB 2010



Citywide Training Center (CTC)                 Summer/Fall 2011 Course Catalog                            67
                                                  DESKTOP E-LEARNING COURSES

                             PROGRAM                                    TOPIC                                            CODE
                             OPERATING SYSTEMS & SERVER TECHNOLOGIES


                             Microsoft Windows 7: Configuration         Installing, Upgrading, and Migrating to           E-MWCG1
                                                                        Windows 7
                             Microsoft Windows Vista Enterprise
                                                                        Deploying Windows Vista                           E-MVETA01
                             Support

                             Microsoft Exchange Server 2003             Exchange Server 2003: Installation                 E-131361

                                                                        Preparing the Exchange Server 2007
                             Microsoft Exchange Server 2007 Admin                                                         E-MXSAA01
                                                                        Infrastructure
DESKTOP E-LEARNING COURSES




                                                                        Planning for Exchange Server 2010                  E-MESC1

                                                                        Installing and Configuring Exchange Server
                                                                                                                           E-MESC2
                                                                        2010

                                                                        Exchange Server 2010 Administrative Tools          E-MESC3

                                                                        Exchange Server 2010 Mailbox Server
                                                                                                                           E-MESC4
                                                                        Administration
                                                                        Exchange Server 2010 Public Folders and
                                                                                                                           E-MESC5
                                                                        Messaging Records Management

                             Microsoft Exchange Server 2010             Exchange Server 2010 Message Transport             E-MESC6

                                                                        Exchange Server 2010 Transport Rules,
                                                                                                                           E-MESC7
                                                                        Message Compliance and Security

                                                                        Client Access in Exchange Server 2010              E-MESC8


                                                                        Exchange Server 2010 High Availability             E-MESC9


                                                                        Backup and Recovery in Exchange Server 2010       E-MESC10

                                                                        Monitoring Exchange Server 2010 Mail Flow
                                                                                                                          E-MESC11
                                                                        and Performance
                             CompTIA Server+                            CompTIA Server+ 2009: System Hardware              E-CSVR1

                                                                        CompTIA Server+ 2009: System Software              E-CSVR2

                                                                        CompTIA Server+ 2009: Server Functions and
                                                                                                                           E-CSVR3
                                                                        Network Essentials
                                                                        CompTIA Server+ 2009: Storage                      E-CSVR4

                                                                        CompTIA Server+ 2009: IT Environment               E-CSVR5

                                                                        CompTIA Server+ 2009: Disaster Recovery            E-CSVR6

                                                                        CompTIA Server+ 2009: Troubleshooting              E-CSVR7




                             CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                68
                     DESKTOP E-LEARNING COURSES

PROGRAM                                 TOPIC                                            CODE
                                        CompTIA Server+ 2009: Network and Storage
                                                                                           E-CSVR8
                                        Troubleshooting
NETWORK SECURITY
Route 1.0: Implementing Cisco IP
Routing                                 15 course Package (Call the CTC for details)       E-ROUTE

ICND1 1.0: Interconnecting Cisco
                                        10 Course Package (Call the CTC for details)       E-ICND1
Networking Devices Part 1
ICND2 1.0: Interconnecting Cisco
                                        10 Course Package (Call the CTC for details)       E-ICND2
Networking Devices Part 2




                                                                                                           DESKTOP E-LEARNING COURSES
Securing Networked Information II       Operating System and File Security Issues          E-69195

SNRS 1.0 Securing Networks with Cisco
                                        Cisco IOS Security Features                        E-230516
Routers and Switches

Net Safety                              Network Security Issues                            E-67045

Check Point NG VPN-1/Firewall-1         Security administration in Check Point:
                                                                                           E-219802
Administration                          Introduction to Firewalls and Check Point

                                        Storage Security                                   E-ISMT1
Storage Security & Virtualization
                                        Storage Virtualization                             E-ISMT2


                                        Information Security Governance: Overview          E-CISM1

                                        Information Security Governance: Strategies
Security Solutions                                                                         E-CISM2
                                        and Goals
                                        Information Security Governance: Developing
                                                                                           E-CISM3
                                        an Action Plan
DATABASE

Database Fundamentals                   An Introduction to Database Systems                E-80740

                                        An Overview of Database Design                     E-78565
Database Design
                                        The Database Design Methodology                    E-78580

Microsoft SQL Server 2005:              Designing a Database Server Infrastructure for
                                                                                           E-236740
Infrastructure Design                   SQL Server 2005

Microsoft SQL Server 2005               Designing Queries in SQL 2005                      E-25687


Microsoft SQL Server 2008:
                                        8 Course Package (Call the CTC for details)        E-SQL08
Implementation and Maintenance




Citywide Training Center (CTC)             Summer/Fall 2011 Course Catalog                            69
                                                  DESKTOP E-LEARNING COURSES

                             PROGRAM                                    TOPIC                                            CODE
                             HELPDESK
                             Microsoft MCDST: Supporting Users and
                                                                        Managing and Troubleshooting Desktop
                             Troubleshooting a Windows XP                                                                  E-216150
                                                                        Storage and Settings
                             Operating System


                             Microsoft MCDST: Supporting Users and
                                                                        Resolving Issues with the Operating System
                             Troubleshooting Desktop Applications on                                                       E-214710
                                                                        and Office Applications
                             a Windows XP Operating System


                             CompTIA A+ 2009 Essentials                 7 Course Package (Call the CTC for details)        E-A09ES
DESKTOP E-LEARNING COURSES




                             CompTIA A+ 2009 Practical Application      5 Course Package (Call the CTC for details)        E-A09PR

                             IT INFRASTRUCTURE
                             IT Infrastructure Library (ITIL)
                                                                        9 Course Package (Call the CTC for details)        E-ITIL3
                             Foundations V3
                             The Foundation of Six Sigma                Introduction to Six Sigma                          E-OPR01




                             CTC Courses can be tailored for your agency’s needs | citywidetrainingcenter@dcas.nyc.gov                70
                             MENTORED LEARNING

Mentored Learning (ML)
An Effective and Efficient Approach to Learning
Computer applications and Information Technology certification courses are now offered via Mentored
Learning. Mentored Learning incorporates multiple learning methods to create a focused and flexible
approach to training. Employees have the ability to control the pace at which they learn and the content
covered as well as determine their own training schedule.
The Mentored Learning Approach
When students arrive, they are assigned their own networked workstation containing two monitors. This
environment allows for simultaneous access to the lecture delivered via recorded audio and video, and a
simulated production environment. The video format of the lecture allows the student to fully control the
pace of the lecture with the ability to pause, fast forward and rewind the lecture. The student can review a
portion of the training if needed, skip over content they already know and pause the lecture to practice the
newly learned skill in the production environment to reinforce their newly attained knowledge.
Focused Learning
Skill sets are assessed prior to training to identify the gap between the individual's current level of
knowledge and required level of knowledge. The learning path can then be customized to specifically fill
that knowledge gap.




                                                                                                                    MENTORED LEARNING
One-On-One Mentoring
Certified Instructors are present to provide ongoing coaching, support and guidance throughout the
individual's learning cycle. Mentors can answer questions and provide additional instruction when needed to
help increase the student's comprehension and retention of the course material.
Flexible Scheduling
Flexible course schedules allow the student to determine when they attend training. The training schedule
can be built around a work schedule so productivity in the workplace is maintained.
Mentored Learning Benefits for the Student
➤Learn while doing approach increases the ability to retain and apply new knowledge
➤Ability to control the pace of the course and content covered meets individual learning needs
➤One-on-one mentoring increases the comprehension of the material
➤Blending lecture, hands-on practice and instructor interaction creates the most stimulating and effective
    learning environment possible
➤ Flexible, personalized and interactive training approach eliminates barriers to learning
Cost
All Mentored Learning courses are priced as the published computer applications and IT instructor led
courses
Begin Mentored Learning Today
Indicate the course code on your CTC Application as “ML” followed by the general course code for the
titles/vendors listed below. Please contact the CTC for additional information.

                            Computer Applications and Operating Systems
                                          Titles Available
                          Dreamwea
 Access 2003                                                                      Introduction to Adobe
                 ML4031   ver CS4 -    ML9213    Flash CS4 - Lvl 1       ML9307                            ML5114
 - Lvl 1                                                                          Photoshop CS2
                          Lvl 1
                                                                                  Introduction to
 Access 2003              Excel 2003             FrontPage 2003 -
                 ML4032                ML3034                            ML9118   Macromedia               ML9110
 - Lvl 2                  - Lvl 1                Lvl 1
                                                                                  Dreamweaver 8
 Access 2003              Excel 2003                                              Introduction to
                 ML4033                ML3035    HTML 4 - Lvl 1          ML9015                            ML9107
 - Lvl 3                  - Lvl 2                                                 Macromedia Flash 8
 Access 2007              Excel 2003
                 ML4041                ML3036    HTML 4 - Lvl 2          ML9016   Windows Vista - Lvl 1    ML9632
 - Lvl 1                  - Lvl 3
 Access 2007              Excel 2007             Illustrator CS4 - Lvl
                 ML4042                ML3044                            ML5310   Windows Vista - Lvl 2    ML9633
 - Lvl 2                  - Lvl 1                1
 Access 2007              Excel 2007
                 ML4043                ML3045    InDesign CS4 - Lvl 1    ML5510   Publisher 2003 - Lvl 1   ML8013
 - Lvl 3                  - Lvl 2
                                                 Introduction to
 Acrobat 9.0 -            Excel 2007                                              Microsoft Office 2007
                 ML5500                ML3046    Adobe Illustrator       ML5020                            ML2084
 Lvl 1                    - Lvl 3                                                 New Features
                                                 CS2




Citywide Training Center (CTC)              Summer/Fall 2011 Course Catalog                                  71
                                                   MENTORED LEARNING


                                 Outlook 2003 – Lvl 1               ML7031        Project 2003 - Lvl 1          ML6023

                                 Outlook 2003 – Lvl 2               ML7032        Project 2007 - Lvl 1          ML6033

                                 Outlook 2003 – Lvl 3               ML7033        Project 2007 - Lvl 2          ML6034

                                 Outlook 2007 – Lvl 1               ML7041        Photoshop CS3 - Lvl 1         ML4210

                                 Outlook 2007 – Lvl 2               ML7042        Photoshop CS4 - Lvl 1         ML4530

                                 Outlook 2007 – Lvl 3               ML7043        Word 2003 - Lvl 1             ML2034

                                 Outlook 2007 - New Features        ML7040        Word 2003 - Lvl 2             ML2035

                                 PowerPoint 2003 - Lvl 1            ML5031        Word 2003 - Lvl 3             ML2036

                                 PowerPoint 2003 - Lvl 2            ML5032        Word 2007 - Lvl 1             ML2044

                                 PowerPoint 2007 - Lvl 1            ML5041        Word 2007 - Lvl 2             ML2045
MENTORED LEARNING




                                 PowerPoint 2007 - Lvl 2            ML5042        Word 2007 - Lvl 3             ML2046

                                 PowerPoint 2007 New Features       ML5040        Word 2007 New Features        ML2054




                                             Information Technology Certification Course Availability
                                                              By Vendor/Subject

                                 Cisco                     ITIL                              Microsoft SQL Server

                                 CompTIA                   Linux/Unix                        Microsoft Windows – Technical

                                 Project Management        Microsoft .NET                    Networking

                                                           Microsoft Application
                                 Hardware                                                    Oracle
                                                           Architecture and Development
                                                                                             Programming /Web
                                 Helpdesk                  Microsoft Exchange Server
                                                                                             Development

                                 Information Security      Microsoft Office –Technical




                    CTC Courses can be tailored for your agency’s needs     | citywidetrainingcenter@dcas.nyc.gov            72
                             LIVE TRAINING ONLINE

Live Training Online (OL)
Live Training Online is a highly interactive virtual classroom experience, led by a live instructor broadcasting
to multiple locations. Students can attend a Live Training Online class from their office (prior request is
necessary) or the Citywide Training Center. The class is made up of students from multiple locations.
Students can speak directly with the instructor, see and hear the lecture. During student labs, students
work on virtual machines, allowing them to gain real world experience.
Each class consists of the same framework as traditional instructor led classes that you would normally
take. This framework includes the same highly qualified instructors, approved courseware and outstanding
support that our students are accustomed to receiving.
BENEFITS OF ONLINE LIVE
Access to class lecture for 6 months – All students that attend a Live Training Online class have access
to the recorded lecture at the end of the day for up to 6 months from the completion of the class. So if a
student for any reason missed a portion of the lecture at the end of the day they can always go back and
review that day’s lecture.
Access to lab environment for 6 months – All students have access to the lab environment from class for




                                                                                                                        LIVE TRAINING ONLINE
up to 6 months from the completion of class. This gives students the opportunity to work on the production
environment in order to implement the skills they learned in the classroom.
Collaborate with peers – Online Live allows students to interact with their peers from a much more diverse
community than ever before.
Application Sharing – The instructor or the participant can share any application, a specific region of the
desktop, or the entire desktop with other each other.
Whiteboard – Instructors use powerful and versatile whiteboard tools that allow all users to draw, write, and
interact on the whiteboard.
Polling – Participants can respond to verbal or written questions by using online polling features.
Cost
All Live Training Online courses are priced as the published computer applications and IT instructor led
courses.
Begin Live Training Online Today
Indicate the course code on your CTC Application as “O” followed by the general course code.                  Please
contact the CTC for additional information.

                                  Computer Applications Titles Available

            Days of
  Code      Training       CEU            Course              Cost                        Dates
                                                                      7/19-20, 8/3-4, 8/22-23, 8/30-31, 9/8-9, 9/29-
 O4041          2          1.2    Access 2007 - Level 1       $250    30, 10/11-12, 10/20-21, 11/17-18, 11/28-29,
                                                                      12/12-13, 12/22-23

 O4042          1          .6     Access 2007 - Level 2       $125     7/28, 8/26, 9/21, 10/24, 11/14, 12/15


 O4043          1          .6     Access 2007 - Level 3       $125     7/14, 8/11, 9/9, 10/18, 11/15, 12/20

                                                                      7/12-13, 7/26-27, 8/10-11, 8/25-26, 9/12-13,
 O4051          2          1.2    Access 2010 - Level 1       $250    10/3-4, 10/17-18,    10/31-11/1, 11/16-17,
                                                                      11/30-12/1, 12/8-9, 12/19-20

 O4052          1          .6     Access 2010 - Level 2       $125     7/29, 9/7, 10/20, 12/7


 O4053          1          .6     Access 2010 - Level 3       $125     8/16, 9/22, 10/28, 12/29

                                                                      7/11, 7/29, 8/22, 9/1, 9/14, 9/27, 10/11, 11/3,
 O5500          1          .6     Acrobat 9.0 - Level 1       $125
                                                                      11/16, 11/28, 12/13


Citywide Training Center                      Summer/Fall 2011 Course Catalog                                     73
                                                                                                LIVE TRAINING ONLINE

                                                                                Days of
                                                                      Code      Training      CEU             Course                Cost                          Dates
                                                                                                                                             7/18, 8/9, 8/25, 9/9, 9/28, 10/31, 11/7, 12/1,
                                                                     O5501          1          .6     Acrobat 9.0 - Level 2         $125
                                                                                                                                             12/20
                                                                                                                                             7/19-20, 8/3-4, 8/22-23, 9/1-2, 9/12-13,
                                                                                                      Crystal Reports XI -
                                                                     O9248          2         1.2                                   $250     10/4-5, 10/27-28, 11/21-22, 12/13-14,
                                                                                                      Level 1                                12/27-28
                                                                                                      Crystal Reports XI -                   7/21-22, 8/17-18, 9/15-16,       10/12-13,
I T P R O F E S S IE T R A I N I N G IO NC AN E O N C O U R S E S




                                                                     O9249          2         1.2                                   $250
                                                                                                      Level 2                                11/9-10, 12/6-7, 12/28-29

                                                                                                      Crystal Reports 2008 -                 7/12-13, 8/10-11, 9/20-21,       11/15-16,
                                                                     O9348          2         1.2                                   $250
                                                                                                      Level 1                                12/8-9

                                                                                                      Crystal Reports 2008 -
                                                                     O9349          2         1.2                                   $250     8/4-5, 9/6-7, 10/25-26, 12/19-20
                                                                                                      Level 2
                                                                                                                                             7/13, 7/25, 8/2, 8/8, 8/16, 8/29, 9/8, 9/14,
                                                                     O3044          1          .6     Excel 2007 - Level 1          $125     9/21, 9/30, 10/6, 10/17, 10/25, 10/31, 11/9,
                                                                                                                                             11/22, 11/28, 12/9, 12/21, 12/30
            LIV ONAL/CERT FI LI TI




                                                                                                                                             7/14, 7/20, 7/27, 8/9, 8/17, 8/24, 9/1, 9/9,
                                                                     O3045          1          .6     Excel 2007 - Level 2          $125     9/19, 9/26, 10/7, 10/18, 10/26, 11/4, 11/14,
                                                                                                                                             11/23, 12/1, 12/7, 12/15, 12/27

                                                                                                                                             7/18, 7/29, 8/10, 8/19, 8/31, 9/13, 9/27,
                                                                     O3046          1          .6     Excel 2007 - Level 3          $125
                                                                                                                                             10/11, 10/28, 11/18, 11/29, 12/12, 12/29

                                                                                                                                             7/28, 8/8, 8/23, 9/6, 9/22, 10/4, 10/19, 11/1,
                                                                     O3054          1          .6     Excel 2010 - Level 1          $125
                                                                                                                                             11/16, 12/2, 12/19

                                                                                                                                             7/11, 8/1, 8/12, 8/26, 9/8, 9/23, 10/27, 11/29,
                                                                     O3055          1          .6     Excel 2010 - Level 2          $125
                                                                                                                                             12/16

                                                                     O3056          1          .6     Excel 2010 - Level 3          $125     7/15, 8/11, 9/2, 9/29, 10/24, 11/30, 12/28

                                                                                                      HTML 4.01: Web
                                                                     O9015          1          .6     Authoring (Second             $125     8/15, 10/20, 12/21
                                                                                                      Edition) - Level 1

                                                                                                      HTML 4.01: Web
                                                                     O9016          1          .6     Authoring (Second             $125     11/29, 12/12
                                                                                                      Edition) - Level 2

                                                                     O7041          1          .6     Outlook 2007 - Level 1        $125     8/4, 9/1, 10/4, 11/2, 11/21, 12/6


                                                                     O7042          1          .6     Outlook 2007 - Level 2        $125     7/14, 8/9, 9/6, 10/6, 11/10, 12/2


                                                                     O7043          1          .6     Outlook 2007 - Level 3        $125     7/29, 9/20, 11/30


                                                                     O7051          1          .6     Outlook 2010 - Level 1        $125     7/25, 8/22, 10/18, 11/1, 12/12


                                                                     O7052          1          .6     Outlook 2010 - Level 2        $125     7/12, 8/10, 9/2, 10/4, 11/17, 12/28


                                                                     O7053          1          .6     Outlook 2010 - Level 3        $125     7/26, 8/25, 9/12, 10/28, 12/2

                                                                                                      PowerPoint 2007 -                      7/18, 8/3, 8/12, 8/24, 9/9, 9/23, 10/5, 10/14,
                                                                     O5041          1          .6                                   $125
                                                                                                      Level 1                                10/25, 11/7, 11/17, 11/29, 12/13, 12/29




                                                                    CTC Courses can be tailored for your agency’s needs    | citywidetrainingcenter@dcas.nyc.gov                          74
                            LIVE TRAINING ONLINE

              Days of
  Code        Training     CEU              Course            Cost                        Dates
                                    PowerPoint 2007 -                  7/28, 8/8, 8/19, 8/30, 9/13, 9/26, 10/26,
 O5042           1         .6                                 $125
                                    Level 2                            11/16, 11/30, 12/21

                                    PowerPoint 2010 -
 O6041           1         .6                                 $125     8/1, 8/26, 9/15, 10/3, 11/4, 11/15, 12/7
                                    Level 1

                                    PowerPoint 2010 -
 O6042           1         .6                                 $125     7/20, 8/30, 9/22, 10/13, 11/29, 12/20
                                    Level 2

                                                                       7/22, 8/4, 8/17, 9/2, 9/19, 10/7, 10/21,
 O6033           1         .6       Project 2007 - Level 1    $125
                                                                       11/14, 11/29, 12/12

 O6034           1         .6       Project 2007 - Level 2    $125     7/26, 8/12, 8/31, 9/27, 11/4, 12/19


 O7033           1         .6       Project 2010 - Level 1    $125     8/10, 9/16, 10/6, 11/10, 12/9




                                                                                                                        LIVE TRAINING ONLINE
 O7034           1         .6       Project 2010 - Level 2    $125     7/21, 8/29, 9/26, 10/19, 12/30

                                    Visio Professional
 O5420           1         .6                                 $125     7/13, 8/26, 10/12, 12/8
                                    2007, Level 1

                                    Visio Professional
 O5430           1         .6                                 $125     7/29, 9/20, 10/25, 12/28
                                    2007, Level 2

 O2044           1         .6       Word 2007 - Level 1       $125     8/3, 9/2, 10/4, 11/7, 12/9


 O2045           1         .6       Word 2007 - Level 2       $125     7/14, 8/31, 9/15, 10/18, 11/21, 12/16


 O2046           1         .6       Word 2007 - Level 3       $125     7/11, 8/18, 9/27, 10/20, 12/8, 12/27

                                                                       7/21, 8/2, 8/31, 9/7, 10/3, 10/17, 11/18,
 O2064           1         .6       Word 2010 - Level 1       $125
                                                                       12/8

 O2065           1         .6       Word 2010 - Level 2       $125     7/15, 8/10, 9/15, 10/20, 11/22, 12/29


 O2066           1         .6       Word 2010 - Level 3       $125     7/19, 8/29, 9/28, 10/24, 12/1



                                 Information Technology Certification Courses
                                              By Vendor/Subject

   Cisco                   ITIL                                        Microsoft SQL Server

   CompTIA                 Linux/Unix                                  Microsoft Windows – Technical

   Project Management      Microsoft .NET                              Networking
                           Microsoft Application Architecture and
   Hardware                                                            Oracle
                           Development
   Helpdesk                Microsoft Exchange Server                   Programming /Web Development

   Information Security    Microsoft Office –Technical




Citywide Training Center                        Summer/Fall 2011 Course Catalog                                    75
                                                                              IT PROFESSIONAL/CERTIFICATION COURSES
                                                                                 C U S T O M E R                    S E R V I C E




                                                                         C9083:       Providing Exceptional Customer Service from the Help Desk
                                                                                                                               Number of
                                                                                 Class Dates            # Training Days                        Training Times        CEU/CPE         Price
                                                                                                                                 Hours
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                                    Oct 5                       1                   8           9 AM – 5 PM        .6CEU/8CPE        $125


                                                                         Do you spend most of your day on the phone, helping people solve computer-related problems? If you do, this program
                                                                         is designed for you to help you deliver exceptional customer service while meeting the challenging technical needs of
                                                                         your agency and clients. The workshop will sharpen your listening and questioning skills so that you can assist users
                                                                         more effectively through empathy and concern. It will help you work more successfully with callers who may
                                                                         demonstrate difficult behaviors, such as those who have trouble identifying the issue or who are emotional.
                                                                         SEMINAR OBJECTIVES:
                                                                            •   Identify tips and methods for overcoming service challenges
                                                                            •   Recognize factors that contribute to a “service mind-set”
                                                                            •   Utilize effective communication and listening skills to enhance service
                                                                            •   Identify tips for managing customer service related stress
                                                                            •   Develop techniques for better time management
                                                                            •   Construct a step-by-step Action Plan for delivering exceptional customer service
                                                                         Target Audience: Individuals working in a Help Desk environment




                                                                         CTC Courses can be tailored for your agency’s needs   | citywidetrainingcenter@dcas.nyc.gov                         76
    IT PROFESSIONAL/CERTIFICATION COURSES
                       D A T A B A S E


MCTS: SQL Server 2008 Implementation and Maintenance
 Course                                         # Training    Number of
              Format         Class Dates                                    Training Time   CEU   Price
  Code                                             Days         Hours
                              Jul 13 - 15
                              Jul 25- 27




                                                                                                                IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                              Aug 9 - 11




                                                                                                                  T PROFE
                             Aug 24 - 26
                             Sep 19 - 21
                             Sep 28 - 30
                              Oct 17 - 19
  O2778          OL                                 3               24    9:00AM – 5:00PM   1.8   $525
                              Oct 24 - 26
                             Nov 14 - 16
                             Nov 21 - 23




                                                                                                                                    ONAL/CERT F CAT ON COUR E
                               Dec 7 - 9
                             Dec 19 - 21
                             Aug 10 - 12
  IT2778         ILT                                                                              $975
                               Oct 5 - 7
                              Jul 25 - 29
                             Aug 15 - 19

                           Aug 29 - Sep 2

                             Sep 19 - 23
  O6231          OL            Oct 3 - 7            5               40    9:00AM – 5:00PM   3.0   $875
                            Oct 31 - Nov 4

                             Nov 14 - 18

                             Dec 12 - 16
  IT6231         ILT         Aug 15 - 19                                                          $1,625
                              Aug 8 - 12
                             Aug 22 - 26

                             Sep 12 - 16

                             Sep 26 - 30
  O6232          OL           Oct 24 - 28           5               40    9:00AM – 5:00PM   3.0   $875

                            Nov 28 - Dec 2

                             Dec 19 - 23
                             Aug 22 - 26
  IT6232         ILT                                                                              $1,625
                              Oct 17 - 21

  70432        Exam        Select your Date                                                       $125



The MCTS SQL Server 2008 Implementation and Maintenance certification is an entry-level SQL Server 2008
certification. With certification training, the student will learn:
    •     Installing, configuring and maintaining SQL Server 2008
    •     Managing SQL Server 2008 security

Citywide Training Center                          Summer/Fall 2011 Course Catalog                          77
                                                                              IT PROFESSIONAL/CERTIFICATION COURSES

                                                                             •  Replication, disaster recovery and performance tuning
                                                                             •  Working with views, stored procedures, triggers and functions
                                                                             •  Transactions and locks
                                                                         Courses Offered in this Package: Depending on your experience level, less or more coursework may be required.
                                                                           2778 Writing Queries Using Microsoft SQL Server 2008 Transact-SQL (3 days)
                                                                           Overview: This course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft
                                                                           SQL Server 2008.
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S




                                                                           Objective: Describe the uses of and ways to execute the Transact-SQL language. - Use querying tool. - Write SELECT
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                           queries to retrieve data. - Group and summarize data by using Transact-SQL. - Join data from multiple tables. - Write
                                                                           queries that retrieve and modify data by using subqueries. - Modify data in tables. - Query text fields with full-text search. -
                                                                           Describe how to create programming objects. - Use various techniques when working with complex queries.
                                                                           6231 Maintaining a Microsoft SQL Server 2008 Database (5 days)
                                                                           Overview: This course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2008 database.
                                                                           The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to maintaining a
                                                                           database.
                                                                           Objective: Install and configure SQL Server 2008. - Manage database files. - Backup and restore databases. - Manage
                                                                           security. - Transfer data into and out of SQL Server. - Automate administrative tasks. - Replicate data between SQL Server
                                                                           instances. - Maintain high availability. - Monitor SQL Server.
                                                                           6232 Implementing a Microsoft SQL Server 2008 Database (5 days)
                                                                           Overview: This course provides students with the knowledge and skills to implement a Microsoft SQL Server 2008
                                                                           database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to
                                                                           implementing a database.
                                                                           Objective: Create databases and database files. - Create data types and tables. - Use XML-related features in Microsoft
                                                                           SQL Server 2008. - Plan, create, and optimize indexes. - Implement data integrity in Microsoft SQL Server 2008 databases
                                                                           by using constraints. - Implement data integrity in Microsoft SQL Server 2008 by using triggers. - Implement views. -
                                                                           Implement stored procedures. - Implement functions. - Implement managed code in the database. - Manage transactions
                                                                           and locks. - Use Service Broker to build a messaging-based solution.
                                                                           Certification and Exams:
                                                                           The MCTS SQL Server 2008 Implementation and Maintenance certification candidate must pass a single exam.

                                                                         Certification                                       Exams
                                                                         MCTS: SQL Server 2008, Implementation and IT-70-432: TS: Microsoft SQL Server 2008, Installation and
                                                                         Maintenance                               Maintenance exam




                                                                         CTC Courses can be tailored for your agency’s needs         | citywidetrainingcenter@dcas.nyc.gov                              78
     IT PROFESSIONAL/CERTIFICATION COURSES
MCTS: SQL Server 2008 Database Development
 Course                                        # Training       Number of
              Format        Class Dates                                      Training Time        CEU        Price
  Code                                            Days            Hours
                              Jul 13 - 15
                              Jul 25- 27
                              Aug 9 - 11
                             Aug 24 - 26




                                                                                                                          IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                             Sep 19 - 21




                                                                                                                            T PROFE
                             Sep 28 - 30
                             Oct 17 - 19
  O2778          OL                                 3              24       9:00AM – 5:00PM        1.8       $525
                             Oct 24 - 26
                             Nov 14 - 16
                             Nov 21 - 23
                              Dec 7 - 9
                             Dec 19 - 21
                             Aug 10 - 12




                                                                                                                                              ONAL/CERT F CAT ON COUR E
  IT2778         ILT                                                                                         $975
                              Oct 5 - 7
                              Aug 8 - 12
                             Aug 22 - 26

                             Sep 12 - 16

                             Sep 26 - 30
  O6232          OL          Oct 24 - 28            5              40       9:00AM – 5:00PM        3.0       $875

                           Nov 28 - Dec 2

                             Dec 19 - 23
                             Aug 22 - 26
  IT6232         ILT                                                                                        $1,625
                             Oct 17 - 21

  70433        Exam        Select your Date                                                                  $125


Microsoft SQL Server 2008 courses are taught using Microsoft Official Curriculum by Microsoft Certified Trainers.
Individuals who work extensively with Transact-SQL and/or write applications for SQL Server 2008 are ideal candidates
for the MCTS SQL Server 2008 Database Development certification. With certification training, the student will learn:
    •     Working with databases and database files
    •     Creating and tuning SQL Server 2008 indexes
    •     Enforcing data integrity
    •     Working with views, stored procedures and functions
    •     SQL Server 2008 managed code

Courses Offered in this Package:
2778 Writing Queries Using Microsoft SQL Server 2008 Transact-SQL (3 days)
Overview:
This course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft SQL
Server 2008.
Objective:
After completing this course, students will be able to: - Describe the uses of and ways to execute the Transact-SQL
language. - Use querying tool. - Write SELECT queries to retrieve data. - Group and summarize data by using
Transact-SQL. - Join data from multiple tables. - Write queries that retrieve and modify data by using subqueries. -
Modify data in tables. - Query text fields with full-text search. - Describe how to create programming objects. - Use
various techniques when working with complex queries.



Citywide Training Center                         Summer/Fall 2011 Course Catalog                                     79
                                                                              IT PROFESSIONAL/CERTIFICATION COURSES

                                                                         6232 Implementing a Microsoft SQL Server 2008 Database (5 days)
                                                                         Overview:
                                                                         This course provides students with the knowledge and skills to implement a Microsoft SQL Server 2008 database. The
                                                                         course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to implementing
                                                                         a database.
                                                                         Objective:
                                                                         After completing this course, students will be able to: - Create databases and database files. - Create data types and
                                                                         tables. - Use XML-related features in Microsoft SQL Server 2008. - Plan, create, and optimize indexes. - Implement
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S




                                                                         data integrity in Microsoft SQL Server 2008 databases by using constraints. - Implement data integrity in Microsoft SQL
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                         Server 2008 by using triggers. - Implement views. - Implement stored procedures. - Implement functions. - Implement
                                                                         managed code in the database. - Manage transactions and locks. - Use Service Broker to build a messaging-based
                                                                         solution.

                                                                         Certification and Exams
                                                                         The MCTS SQL Server 2008 Database Development certification candidate must pass a single exam.


                                                                         Certification                                               Exams
                                                                         MCTS: SQL Server 2008, Database Development                 IT-70-433: TS: Microsoft SQL Server 2008, Database
                                                                                                                                     Development exam




                                                                         CTC Courses can be tailored for your agency’s needs    | citywidetrainingcenter@dcas.nyc.gov                        80
     IT PROFESSIONAL/CERTIFICATION COURSES
MCITP: Database Administrator 2008
 Course                                        # Training     Number of
              Format        Class Dates                                        Training Time        CEU        Price
  Code                                            Days          Hours
                             Jul 13 - 15
                              Jul 25- 27
                              Aug 9 - 11
                             Aug 24 - 26




                                                                                                                            IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                             Sep 19 - 21




                                                                                                                              T PROFE
                             Sep 28 - 30
                             Oct 17 - 19
  O2778         OL                                  3             24         9:00AM – 5:00PM        1.8        $525
                             Oct 24 - 26
                             Nov 14 - 16
                             Nov 21 - 23
                              Dec 7 - 9
                             Dec 19 - 21
                             Aug 10 - 12




                                                                                                                                                ONAL/CERT F CAT ON COUR E
  IT2778        ILT                                                                                            $975
                              Oct 5 - 7
                             Jul 25 - 29
                             Aug 15 - 19

                           Aug 29 - Sep 2

                             Sep 19 - 23
  O6231         OL            Oct 3 - 7             5             40         9:00AM – 5:00PM        3.0        $875
                            Oct 31 - Nov 4

                             Nov 14 - 18

                             Dec 12 - 16
  IT6231        ILT          Aug 15 - 19                                                                      $1,625
                              Aug 8 - 12
                             Aug 22 - 26
                             Sep 12 - 16

                             Sep 26 - 30
  O6232         OL           Oct 24 - 28            5             40         9:00AM – 5:00PM        3.0        $875

                           Nov 28 - Dec 2

                             Dec 19 - 23
                             Aug 22 - 26
  IT6232        ILT                                                                                           $1,625
                             Oct 17 - 21

  70432        Exam        Select your Date                                                                    $125


  70450        Exam        Select your Date                                                                    $125


If you work as a Microsoft SQL Server 2008 database administrator, the MCITP certification program is the perfect way
to establish your knowledge and expertise.
Individuals who work daily with SQL Server 2008 in an administrative role are ideal MCITP certification candidates. With
certification training, the student will learn:



Citywide Training Center                         Summer/Fall 2011 Course Catalog                                       81
                                                                               IT PROFESSIONAL/CERTIFICATION COURSES

                                                                           •    Installation, configuration and maintenance of SQL Server 2008
                                                                           •    Monitoring and troubleshooting SQL Server 2008
                                                                           •    Developing SQL Server 2008 security solutions
                                                                           •    Maintaining and optimizing indexes and performance
                                                                           •    Automation of administrative tasks
                                                                         Courses Offered in this Package:
                                                                         2778 Writing Queries Using Microsoft SQL Server 2008 Transact-SQL (3 days)
                                                                         Overview: This course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S




                                                                         SQL Server 2008.
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                         Objective: Describe the uses of and ways to execute the Transact-SQL language. - Use querying tool. - Write SELECT
                                                                         queries to retrieve data. - Group and summarize data by using Transact-SQL. - Join data from multiple tables. - Write queries
                                                                         that retrieve and modify data by using subqueries. - Modify data in tables. - Query text fields with full-text search. - Describe
                                                                         how to create programming objects. - Use various techniques when working with complex queries.
                                                                         6231 Maintaining a Microsoft SQL Server 2008 Database (5 days)
                                                                         Overview: This course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2008 database.
                                                                         The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to maintaining a
                                                                         database.
                                                                         Objective: Install and configure SQL Server 2008. - Manage database files. - Backup and restore databases. - Manage
                                                                         security. - Transfer data into and out of SQL Server. - Automate administrative tasks. - Replicate data between SQL Server
                                                                         instances. - Maintain high availability. - Monitor SQL Server.
                                                                         6232 Implementing a Microsoft SQL Server 2008 Database (5 days)
                                                                         Overview: This course provides students with the knowledge and skills to implement a Microsoft SQL Server 2008 database.
                                                                         The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to implementing a
                                                                         database.
                                                                         Objective: Create databases and database files. - Create data types and tables. - Use XML-related features in Microsoft SQL
                                                                         Server 2008. - Plan, create, and optimize indexes. - Implement data integrity in Microsoft SQL Server 2008 databases by using
                                                                         constraints. - Implement data integrity in Microsoft SQL Server 2008 by using triggers. - Implement views. - Implement stored
                                                                         procedures. - Implement functions. - Implement managed code in the database. - Manage transactions and locks. - Use
                                                                         Service Broker to build a messaging-based solution.
                                                                         Certification and Exams: The MCITP Database Administrator 2008 certification candidate must pass two exams.

                                                                         Certification                                    Exams
                                                                         Prerequisite Certification:                      Prerequisite Exam:
                                                                         MCTS: SQL Server 2008, Implementation and        IT-70-432: TS: Microsoft SQL Server 2008, Installation and Maintenance exam
                                                                         Maintenance                                      MCITP Exam:
                                                                         MCITP Certification:                             IT-70-450: PRO: Designing, Optimizing and Maintaining a Database Server
                                                                         MCITP: Database Administrator 2008               Infrastructure using Microsoft SQL Server 2008 exam




                                                                         CTC Courses can be tailored for your agency’s needs         | citywidetrainingcenter@dcas.nyc.gov                             82
    IT PROFESSIONAL/CERTIFICATION COURSES
MCTS: SQL Server 2005
 Course                                           # Training   Number of
               Format         Class Dates                                      Training Time      CEU      Price
  Code                                               Days        Hours
                               Jul 18 - 22
                              Sep 12 - 16
  O2779          OL                                   5            40        9:00AM – 5:00PM       3.0      $875
                              Oct 24 - 28
                              Dec 12 - 16




                                                                                                                        IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                               Jul 25 - 29
  O2780          OL                                   5            40        9:00AM – 5:00PM       3.0      $875




                                                                                                                          T PROFE
                              Sep 26 - 30
  70431         Exam        Select your Date                                                                $125

If you work with Microsoft SQL Server 2005, the Microsoft Certified Technology Specialist (MCTS) certification is a
perfect foundation certification to establish your SQL Server 2005 expertise.

The MCTS SQL Server 2005 certification is an ideal foundation for any database professional who works with Microsoft
SQL Server 2005 on a regular basis. With certification training, the student will learn:
    •     Installing and configuring SQL Server 2005




                                                                                                                                            ONAL/CERT F CAT ON COUR E
    •     Creating databases and understanding file structure
    •     Enforcing data integrity with constraints and triggers
    •     Creating and maintaining views, stored procedures and functions
    •     Transactions and locks
    •     Backup and restore
    •     SQL Server 2005 administration
    •     Replication
Courses Offered in this Package:
2779 Implementing a Microsoft SQL Server 2005 Database (5 days)
Overview:
This course provides students with product knowledge and skills needed to implement a Microsoft SQL Server 2005
database. The course focuses on teaching individuals how to use SQL Server 2005 product features and tools related
to implementing a database.

2780 Maintaining a Microsoft SQL Server 2005 Database (5 days)
Overview:
This course provides students with product knowledge and skills needed to maintain a Microsoft SQL Server 2005
database. The course focuses on teaching individuals how to use SQL Server 2005 product features and tools related
to maintaining a database.

Certification and Exams
The MCTS SQL Server 2005 certification candidate must pass a single exam.



Certification                                              Exams
MCTS: SQL Server 2005                                      IT-70-431: TS: Microsoft SQL Server 2005 -
                                                           Implementation & Maintenance exam




Citywide Training Center                         Summer/Fall 2011 Course Catalog                                   83
                                                                              IT PROFESSIONAL/CERTIFICATION COURSES
                                                                                          H E L P          D E S K



                                                                         CompTIA A+ Certification and Training
                                                                            Course                                         # Training       Number of
                                                                                          Format       Class Dates                                          Training Time        CEU        Price
                                                                             Code                                             Days            Hours
                                                                                                        Aug 22 - 26
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S




                                                                             IT419           ILT                                5               45         8:30AM – 5:30PM        3.7       $985
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                                                        Oct 24 - 28
                                                                                                        Select your                                                                         $168
                                                                            220701         Exam
                                                                                                           Date
                                                                                                        Select your                                                                         $168
                                                                            220702         Exam
                                                                                                           Date
                                                                         CompTIA A+ Certification training can provide you the skills necessary to become A+ certified and ready for an entry-
                                                                         level career in the IT industry.
                                                                         CompTIA A+ certification is an internationally recognized, vendor-neutral certification that many employers consider a
                                                                         prerequisite for entry-level IT employment. A+ certification signifies that the individual is capable of performing tasks
                                                                         such as installation, configuration, and troubleshooting of common PC systems as well as basic networking skills.

                                                                             •    Installation, configuration and maintenance of PC operating systems
                                                                             •    Maintenance and installation of PC hardware components
                                                                             •    Troubleshooting and diagnosing skills for PC hardware and software
                                                                             •    Basic network skills, including networking PCs and troubleshooting networks
                                                                             •    Basics of PC and networking security

                                                                         Courses Offered in this Package:
                                                                         A+ Certification (2009 Objectives)
                                                                         Overview:
                                                                         Proves competence in the fundamentals of hardware, software and operating systems; system troubleshooting and
                                                                         repair; networking; and security and operational procedures including communication skills that a helpdesk or remote
                                                                         support employee should have
                                                                         Objective:
                                                                         Student will Learn - The fundamentals components and functions of computer technology, networking, and security. -
                                                                         The skills required to identify hardware, peripheral, networking, and security components - The skills required to install,
                                                                         configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks - How to utilize
                                                                         troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and
                                                                         implement security practices

                                                                         Certification and Exams
                                                                         An A+ certification candidate must pass two exams. All candidates must pass both A+ Essentials and Practical exams.


                                                                         Certification                                                  Exams
                                                                                                                                        220-701: CompTIA A+ Essentials (2009 Edition) Exam
                                                                         CompTIA A+ Certification                                       220-702: CompTIA A+ Practical Application (2009 Edition)
                                                                                                                                        Exam




                                                                         CTC Courses can be tailored for your agency’s needs        | citywidetrainingcenter@dcas.nyc.gov                        84
     IT PROFESSIONAL/CERTIFICATION COURSES
MCITP: Windows 7, Enterprise Desktop Support Technician
Course                                          # Training   Number of
            Format          Class Dates                                       Training Time        CEU         Price
 Code                                              Days        Hours
                             Jul 18 - 20
                             Jul 27 - 29

                             Aug 8 - 10




                                                                                                                            IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                            Aug 17 - 19




                                                                                                                              T PROFE
                            Aug 24 - 26

                             Sep 7 - 9

                            Sep 19 - 21

                            Sep 28 - 30

O6292         OL             Oct 5 - 7              3             24         9:00AM – 5:00PM       1.8         $525

                            Oct 12 - 14




                                                                                                                                                ONAL/CERT F CAT ON COUR E
                            Oct 24 - 26

                             Nov 2 - 4

                            Nov 16 - 18

                            Nov 28 - 30

                            Dec 14 - 16

                            Dec 19 - 21

                            Dec 28 - 30

                             Jul 25 - 29

                             Aug 1 - 5

                            Aug 22 - 26

                           Aug 29 - Sep 2

                            Sep 12 - 16
                            Sep 26 - 30

O50331        OL            Oct 17 - 21             5             40         9:00AM – 5:00PM       3.0         $875

                            Oct 24 - 28

                           Oct 31 - Nov 4

                            Nov 14 - 18

                           Nov 28 - Dec 2

                             Dec 5 - 9
                            Dec 12 - 16

70680        Exam        Select your Date                                                                      $125

70685        Exam        Select your Date                                                                      $125


If you support Windows 7 clients in a business environment, the Microsoft MCITP certification for Windows 7 is an ideal
way to advance your IT career.




Citywide Training Center                         Summer/Fall 2011 Course Catalog                                       85
                                                                              IT PROFESSIONAL/CERTIFICATION COURSES

                                                                         MCITP Windows 7 Enterprise Desktop Support Technician certification is ideal for Windows desktop support
                                                                         technicians with 3 years experience as a lead desktop support technician. With certification training, the student will
                                                                         learn: Manage and maintain Windows 7 systems
                                                                             •    Identify and resolve network issues
                                                                             •    Support Windows 7 mobile users
                                                                             •    Identify and resolve security issues
                                                                             •    Troubleshoot and maintain Windows 7 clients
                                                                         Courses Offered in this Package:
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                         6292 Installing and Configuring Windows 7 Client (3 days)
                                                                         Overview:
                                                                         This three-day instructor-led course is intended for IT professionals who are interested in expanding their knowledge
                                                                         base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to
                                                                         Windows 7 client

                                                                         50331 Windows 7, Enterprise Desktop Support Technician (5 days)
                                                                         Overview:
                                                                         This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a
                                                                         Windows 7 desktop or laptop computer.

                                                                         Certification and Exams
                                                                         An MCITP Windows 7 Enterprise Desktop Support Technician certification candidate must pass two exams.


                                                                         Certification                                          Exams
                                                                         MCITP: Windows 7, Enterprise Desktop Support           IT-70-680: TS: Windows 7, Configuring exam
                                                                         Technician
                                                                                                                                IT-70-685: PRO: Windows 7, Enterprise Desktop Support
                                                                                                                                Technician exam




                                                                         CTC Courses can be tailored for your agency’s needs     | citywidetrainingcenter@dcas.nyc.gov                        86
     IT PROFESSIONAL/CERTIFICATION COURSES
                   N E T W O R K I N G


CompTIA Network+ Certification Training
    Course                                         # Training     Number
                Format         Class Dates                                       Training Time        CEU       Price
     Code                                             Days        of Hours
                                Jul 25 - 29




                                                                                                                             IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                                Aug 1 - 5




                                                                                                                               T PROFE
                               Aug 15 - 19
                               Sep 12 - 16
                               Sep 26 - 30
                                Oct 3 - 7               5            40        9:00AM – 5:00PM        3.0       $875
     O490          OL
                               Oct 17 - 21
                               Nov 14 - 18
                              Nov 28 - Dec 2
                                 Dec 5 - 9
                                Dec 19 - 23




                                                                                                                                                 ONAL/CERT F CAT ON COUR E
    N10004       Exam        Select your Date                                                                   $239


CompTIA Network+ certification training can provide you the skills necessary to become Network+ certified and ready
for an entry-level networking career in the IT industry.
CompTIA Network+ certification is a vendor-neutral certification considered by many employers as a prerequisite for
entry-level IT employment in the area of IT networks. Network+ certification signifies that the individual is capable of
performing tasks such as installation, configuration, and troubleshooting of common networking systems.
CompTIA Network+ certification serves as a solid foundation for other networking and IT certification programs offered
by vendors such as Microsoft and Cisco.

    •    Basics of networking theory, concepts and networking methods
    •    Basics of networking data delivery
    •    Networking media, cabling and hardware
    •    Networking protocols and the OSI model
    •    Networking Operating Systems
    •    TCP/IP fundamentals
    •    Basics of PC and networking security

Courses Offered in this Package:
Before pursuing your Network+ training and certification, it is highly recommended to achieve A+ Certification first.

Network+ Certification 2009 Edition
Overview:
This course provides the skills and knowledge necessary to prepare for the CompTIA Network+ 2009 Certification
Exam. The course certification proves competence in managing, troubleshooting, installing, and configuring a basic
network infrastructure.
Objective:
Upon successful completion of this course, students will be able to: -The skills required to manage, maintain,
troubleshoot, install, operate and configure basic network infrastructure. -Networking technologies design principles
including adherence to wiring standard and use of testing tools -Network specific security practices, disaster recovery
procedures, data storage technology implementation

Certification and Exams
Network+ certification candidate must pass a single exam. Although not required, it is strongly advised to have your A+
Certification prior to taking the Network+ exam.


Certification                                                Exams
Network+ Certification                                       N10004: CompTIA Network+ (2009 Edition) Exam



Citywide Training Center                           Summer/Fall 2011 Course Catalog                                      87
                                                                               IT PROFESSIONAL/CERTIFICATION COURSES
                                                                         N E T W O R K             S E R V E R          A D M I N I S T R A T O R



                                                                         CompTIA Linux+ Certification Training
                                                                         Course                                              # Training     Number of
                                                                                     Format            Class Dates                                           Training Time       CEU       Price
                                                                          Code                                                  Days          Hours
                                                                                                        Jul 18 - 22
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                                                         Aug 1 - 5

                                                                                                        Aug 15 - 19
                                                                          O340          OL              Sep 19 - 23               5             40         9:00AM – 5:00PM        3.0       $875

                                                                                                        Oct 17 - 21

                                                                                                        Nov 14 - 18

                                                                                                        Dec 12 - 16

                                                                         LX0101       Exam           Select your Date                                                                       $168


                                                                         LX0102       Exam           Select your Date                                                                       $168


                                                                         CompTIA Linux+ certification is a vendor-neutral certification which verifies the basic competence of individuals to work
                                                                         with and maintain Linux installations.
                                                                           •     Linux Fundamentals
                                                                           •     Linux hardware
                                                                           •     Installation and basic usage of Linux
                                                                           •     Configuration and administration of Linux
                                                                           •     Linux in a networking environment
                                                                           •     Security, monitoring and troubleshooting
                                                                           •     The Linux kernel
                                                                         Courses Offered in this Package:

                                                                         Linux+ Certification: A CompTIA Certification (2009 Objectives)
                                                                         Overview:
                                                                         The CompTIA Linux+ Certification course builds on your existing user-level knowledge and experience with the Linux
                                                                         operating system to present fundamental skills and concepts that you will use on the job in any type of Linux career.
                                                                         Objective:
                                                                         Upon successful completion of this course, students will be able to: - Investigate information about Linux that can help
                                                                         you prepare for supporting Linux users and machines. - Work with user and group accounts. - Work with the Linux
                                                                         filesystem. - Manipulate various types of Linux files. - Change ownership and permissions for Linux files and directories.
                                                                         - Work with Linux printing services. - Work with Linux packages. - Work with many of the configuration files and
                                                                         commands that make up the Linux environment. - Work with jobs and processes. - Compare the services critical to
                                                                         running the Linux operating system to those services that can be run to enhance or expand system performance. -
                                                                         Configure Linux services related to Internet use. - Configure Linux services for providing users with network
                                                                         connectivity. - Investigate basic security issues in Linux. - Work with the hardware commonly associated with Linux
                                                                         machines. - Install the Linux operating system.

                                                                         Certification and Exams
                                                                         Linux+ certification candidate must pass two exams.

                                                                         Certification                                                Exams
                                                                                                                                      LX0101: CompTIA Linux+ Exam 1
                                                                         Linux+ Certification
                                                                                                                                      LX0102: CompTIA Linux+ Exam 2




                                                                         CTC Courses can be tailored for your agency’s needs      | citywidetrainingcenter@dcas.nyc.gov                          88
      IT PROFESSIONAL/CERTIFICATION COURSES
MCTS: Windows Server 2008 Active Directory Configuration
Course                                           # Training     Number of
             Format          Class Dates                                         Training Time        CEU          Price
 Code                                               Days          Hours
                              Jul 18 - 22

                              Jul 25 - 29

                              Aug 8 - 12




                                                                                                                                IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                             Aug 15 - 19




                                                                                                                                  T PROFE
                            Aug 29 - Sep 2

                             Sep 12 - 16

                             Sep 19 - 23
O6425          OL                                     5             40          9:00AM – 5:00PM        3.0         $875
                             Sep 26 - 30

                              Oct 17 - 21




                                                                                                                                                    ONAL/CERT F CAT ON COUR E
                              Oct 24 - 28

                            Oct 31 - Nov 4

                             Nov 14 - 18

                            Nov 28 - Dec 2
                             Dec 12 - 16
                              Jul 20 - 22
                              Aug 8 - 10
                               Sep 7 - 9
                              Sep 21- 23
O6426          OL                                     3             24          9:00AM – 5:00PM        1.8         $525
                               Oct 3 - 5
                              Oct 19 - 21
                               Dec 5 - 7
                             Dec 19 - 21

 70640        Exam         Select your Date                                                                        $125

Our Microsoft Certified Trainers use Microsoft Official Curriculum to provide you with the best possible training. If you
work with Server 2008 and focus on Active Directory configuration and maintenance, MCTS certification is the perfect
way to demonstrate your skill.
The MCTS Server 2008 Active Directory Configuration is ideal for network engineers who specialize on Active
Directory. An MCTS certification is a solid foundation for advanced certifications. With certification training, the student
will learn:
  •    Fundamentals of Active Directory services and roles
  •    Creating and configuring Active Directory services
  •    Working with objects and trust
  •    Active Directory sites and replication
  •    Implementing group policies
  •    Maintaining and troubleshooting Active Directory
  •    Working with certificates and certificate services




Citywide Training Center                           Summer/Fall 2011 Course Catalog                                         89
                                                                              IT PROFESSIONAL/CERTIFICATION COURSES

                                                                         Courses Offered in this Package:
                                                                         6425 Configuring Windows Server 2008 Active Directory Domain Services (5 days)
                                                                         Overview: In this course, students will learn how to configure Active Directory Domain Services in a distributed environment,
                                                                         implement Group Policies, perform backup and restore, and monitor and troubleshoot Active Directory related issues.
                                                                         Objective: After completing this course, students will be able to implement and configure Active Directory domain services in
                                                                         their enterprise environment.
                                                                         6426 Configuring Identity and Access Solutions with Windows Server® 2008 Active Directory® (3 days)
                                                                         Overview: This course provides the knowledge and skills that IT Professionals need to configure identity and access
                                                                         solutions with Windows Server 2008 Active Directory.
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                         Objective: After completing this course, students will be able to: - Describe identity and access solutions. - Configure
                                                                         Active Directory Certificate Services. - Deploy and manage certificates. - Configure Active Directory Lightweight
                                                                         Directory Services. - Configure Active Directory Federation Services. - Configure Active Directory Rights Management
                                                                         Services. - Maintain access management solutions. - Troubleshoot identity and access solutions.
                                                                         Certification and Exams:
                                                                         The MCTS Server 2008 Active Directory Configuration certification candidate must pass a single exam.

                                                                         Certification                                           Exams
                                                                         MCTS: Windows Server 2008 Active Directory              70640: TS: Windows Server 2008 Active Directory, Configuring
                                                                         Configuration                                           exam




                                                                         CTC Courses can be tailored for your agency’s needs       | citywidetrainingcenter@dcas.nyc.gov                           90
      IT PROFESSIONAL/CERTIFICATION COURSES
MCTS: Microsoft Exchange Server 2007 Configuration
                                                         #
Course                                                             Number of
             Format           Class Dates             Training                        Training Time         CEU          Price
 Code                                                                Hours
                                                       Days
                               Jul 25 - 27
O5047          OL               Sep 7 - 9                 3             24          9:00AM – 5:00PM          1.8         $525
                               Nov14 - 16
O5049          OL                Nov 18                   1              8          9:00AM – 5:00PM          0.6         $175




                                                                                                                                      IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
O5050          OL                Nov 17                   1              8          9:00AM – 5:00PM          0.6         $175




                                                                                                                                        T PROFE
                                Aug 8 - 9
O5051          OL                                         2             16          9:00AM – 5:00PM          1.2         $350
                               Oct 27 - 28
70236         Exam          Select your Date                                                                             $125

If you maintain Microsoft Exchange Server 2007, earning your MCTS Exchange 2007 Configuration certification is an
ideal way to establish or extend your knowledge and expertise.
The MCTS Microsoft Exchange Server 2007 Configuration certification is a foundation certification for Exchange
administrators. With certification training, the student will learn:




                                                                                                                                                          ONAL/CERT F CAT ON COUR E
  •    Installing and configuring Exchange Server 2007
  •    Configuring mailbox server roles
  •    Securing client access
  •    Maintaining the messaging system
  •    Backup and recovery
  •    Implementing antivirus and anti-spam filtering

Courses Offered in this Package: Depending on your experience level, less or more coursework may be required.
5047 Introduction to Installing and Managing Microsoft Exchange Server 2007 (3 days)
Overview: Students will learn how to install MS Exchange Server 2007 and manage routing, client access, & the backup and
restore of databases. They will also learn how to manage addressing & recipient objects such as mailboxes, distribution
groups, & contacts.
Objective: After completing this course, students will be able to: - Describe how Exchange Server 2007 and Active Directory
work together. - Install Exchange Server 2007. - Configure Mailbox Server roles. - Manage recipient objects. - Manage e-mail
and address lists. - Manage client access. - Manage Messaging Transport. - Manage availability, backup and recovery. -
Maintain the message system.
5049 Managing Messaging Security using Microsoft Exchange Server 2007 (1 day)
Overview: In this course, students will learn how to manage messaging and connection security. They will also learn how to
manage spam, anti-virus, and content filtering. And finally they will learn how to install and configure a gateway server.
At Course Completion:
After completing this course, students will be able to: - Manage anti-spam and antivirus features. - Configure edge transport
servers. - Implement messaging policies
5050 Recovering Messaging Servers and Databases Using Microsoft Exchange Server 2007 (1 day)
Overview: Students will learn how to perform full and dial-tone recoveries of a mailbox server, as well as repair a mailbox
database. They will also learn how to perform a full recovery of Client Access servers, Hub Transport servers, and Unified
Messaging Servers.
Objective: After completing this course, students will be able to: - Recover messaging databases. - Prepare for and recover
from Mailbox server failures. - Prepare for and recover from non-Mailbox server failures.
5051 Monitoring and Troubleshooting Microsoft Exchange Server 2007 (2 days)
Overview: Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to
monitor systems and create reports from the monitoring data.
Objective: After completing this workshop, students will be able to: - Use the Microsoft Exchange Server 2007 Management
Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers. - Monitor and troubleshoot client
performance and connectivity. - Identify and resolve issues related to access of resources and messages. - Monitor and
troubleshoot mail flow. - Monitor and troubleshoot Mailbox servers. - Monitor and troubleshoot external and additional services.
- Identify trends in a messaging system.
Certification and Exams:
The MCTS: Microsoft Exchange Server 2007 Configuration certification candidate must pass a single exam.

Certification                                                    Exams
MCTS: Microsoft Exchange Server 2007 - Configuration             70236: TS: Exchange Server 2007, Configuring exam


Citywide Training Center                              Summer/Fall 2011 Course Catalog                                            91
                                                                              IT PROFESSIONAL/CERTIFICATION COURSES

                                                                         MCTS: Microsoft Exchange Server 2010 Configuration
                                                                         Course                                         # Training    Number of
                                                                                    Format          Class Dates                                        Training Time       CEU           Price
                                                                          Code                                             Days         Hours
                                                                                                     Jul 18 – 22
                                                                                                     Jul 25 – 29
                                                                                                      Aug 1 – 5
                                                                                                     Aug 22 - 26
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                                                     Sep 12 - 16
                                                                                                     Sep 26 - 30
                                                                         O10135        OL             Oct 3- 7
                                                                                                                             5             40        9:00AM – 5:00PM        3.0          $875
                                                                                                     Oct 24 - 28
                                                                                                     Nov 14 - 18
                                                                                                      Dec 5 - 9
                                                                                                     Dec 12 - 16
                                                                                                     Aug 15 - 9
                                                                         IT1013        ILT            Oct 3 - 7                                                                       $1,625

                                                                                                     Nov 14 - 18

                                                                         70662      Exam          Select your Date                                                                       $125


                                                                         The MCTS Exchange 2010 Configuration certification is an ideal way to establish or extend your knowledge and
                                                                         expertise.
                                                                         The MCTS Microsoft Exchange Server 2010 Configuration certification is a foundation certification for Exchange
                                                                         administrators. With certification training, the student will learn:
                                                                             •    Deploying Microsoft Exchange Server 2010
                                                                             •    Configuring mailbox servers
                                                                             •    Securing Exchange Server 2010
                                                                             •    Maintaining the messaging system
                                                                             •    Backup and recovery
                                                                             •    Implementing unified messaging

                                                                         Courses Offered in this Package: Depending on your experience level, less or more coursework may be required.

                                                                         10135 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 ( 5 Days )
                                                                         Overview:
                                                                         This course provides students with the knowledge and skills to configure and manage an Exchange Server 2010
                                                                         messaging environment, as well as provide guidelines, best practices, & considerations that will help you optimize your
                                                                         Exchange Server deployment.
                                                                         Objective:
                                                                         After completing this course, students will be able to: - Install and deploy Exchange Server 2010. - Configure Mailbox
                                                                         servers and Mailbox server components. - Manage recipient objects. - Configure the Client Access server role. -
                                                                         Manage message transport. - Configure the secure flow of messages between the Exchange Server organization and
                                                                         the Internet. - Implement a high availability solution for Mailbox servers and other server roles. - Plan and implement
                                                                         backup and restore for the server roles. - Plan and configure messaging policy and compliance. - Configure Exchange
                                                                         Server permissions and security for internal and external access. - Monitor and maintain the messaging system. -
                                                                         Transition an Exchange Server 2003 or Exchange Server 2007 organization to Exchange Server 2010. - Configure the
                                                                         Unified Messaging server role and Unified Messaging components. - Implement High Availability across multiple sites
                                                                         and implement Federated Sharing.

                                                                         Certification and Exams:

                                                                         The MCTS SQL Server 2008 Database Development certification candidate must pass a single exam.

                                                                         Certification                                               Exams
                                                                         MCTS: Microsoft Exchange Server 2010 - Configuration        70662: TS: Exchange Server 2010, Configuring exam



                                                                         CTC Courses can be tailored for your agency’s needs     | citywidetrainingcenter@dcas.nyc.gov                           92
     IT PROFESSIONAL/CERTIFICATION COURSES
                N E T W O R K                S E C U R I T Y


CompTIA Security+ Certification Training
Course                                              # Training     Number of
             Format          Class Dates                                            Training Time        CEU       Price
 Code                                                  Days          Hours
                               Jul 11 - 15




                                                                                                                              IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                               Jul 18 - 22




                                                                                                                                T PROFE
                               Aug 1 - 5

                              Aug 15 - 19

                              Sep 12 - 16
  O550          OL                                       5             40         9:00AM – 5:00PM         3.0       $875
                              Sep 19 - 23

                                Oct 3 - 7

                              Oct 24 - 28




                                                                                                                                                  ONAL/CERT F CAT ON COUR E
                              Nov 14 - 18

                              Dec 12 - 16

SY0201        Exam         Select your Dates                                                                        $258

CompTIA Security+ is a vendor-neutral certification which validates an individual's knowledge of system security and
security practices in the IT industry.
Whether your goal is to become Security+ certified for your job, to prove your basic knowledge of security concepts or
gain more knowledge to secure your network, training and Security+ certification is the perfect solution.
    •    Basics of authentication and authorization
    •    Types of attacks and malicious code
    •    Remote access security
    •    Email and web security
    •    Wireless security
    •    Security design and security baselines
    •    Security monitoring and intrusion detection
    •    Physical security
    •    Security forensics

Courses Offered in this Package:
Security+ Certification (2008 Objectives)
Overview                                                                                                        :
This course focuses on providing the skills and knowledge necessary to prepare students for the CompTIA Security+
Certification Exam. This course provides the broad-based knowledge necessary to prepare for further study in
specialized security fields.
Objective                                                                                                                 :
Upon successful completion of this course, students will be able to: - To identify fundamental concepts of computer
security and security threats - The skills to harden internal systems and services as well as internetwork devices and
service - How to implement secure network communications - To establish security best practices for creating and
running web-based applications. - How to manage public key infrastructure (PKI) and certificates. - How to enforce
organizational security policies. - The necessities to monitor the security infrastructure and manage security incidents.
Certification and Exams
Security+ certification candidates must pass one exam. Although not required, it is strongly recommended that
candidates have their A+ Certification and Network+ certification or equivalent on-the-job experience.

Certification                                                Exams
CompTIA Security+ Certification                              SY0201: CompTIA Security+ (2008 Edition) Exam



Citywide Training Center                           Summer/Fall 2011 Course Catalog                                      93
                                                                              IT PROFESSIONAL/CERTIFICATION COURSES
                                                                                 P R O G R A M M I N G /               D E V E L O P M E N T


                                                                         MCTS: .NET Framework 3.5, ADO.NET Applications
                                                                          Course                                          # Training     Number of
                                                                                      Format          Class Dates                                        Training Time      CEU        Price
                                                                           Code                                              Days          Hours
                                                                                                      Aug 22 - 24
                                                                          O2956          OL                                    3             24        9:00AM – 5:00PM       1.8       $525
                                                                                                       Oct 26 - 28
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                                                        Sep 7 - 9
                                                                          O2957          OL           Nov 21 - 23              3             24        9:00AM – 5:00PM       1.8       $525
                                                                                                      Dec 27 - 29
                                                                                                     Aug 31 - Sep 1
                                                                          O6464          OL                                    2             16        9:00AM – 5:00PM       1.2       $350
                                                                                                        Dec 7 - 8
                                                                           70536         Exam       Select your Date                                                                   $125
                                                                           70561         Exam       Select your Date                                                                   $125

                                                                         The MCTS .NET Framework 3.5 ADO.NET Application certification is for developers who work daily with data access
                                                                         and manipulation through .NET. With certification training, the student will learn:
                                                                             •    Manipulating data through ADO.NET commands
                                                                             •    Working with datasets
                                                                             •    Understanding and using LINQ queries
                                                                             •    Implement an Entity Model
                                                                             •    Working with Synchronization Services
                                                                         Courses Offered in this Package:
                                                                         Depending on your experience level, more or less coursework may be required. Note that Visual Studio 2005 courses
                                                                         also apply to Visual Studio 2008.
                                                                         2956 Foundations of Microsoft .NET 2.0 Development (3 days)
                                                                         Overview:
                                                                         This course provides students with the enabling knowledge and skills required to create Microsoft .NET Applications
                                                                         with Visual Studio 2005. Students learn how to develop advanced .NET applications.
                                                                         2957 Advanced Foundations of Microsoft .NET 2.0 Development (3 days)
                                                                         Overview:
                                                                         This course provides students with the enabling knowledge and skills required to create Microsoft .NET Applications
                                                                         with Visual Studio 2005. Students learn how to develop secured .NET applications.
                                                                         6464 Visual Studio 2008: ADO.NET 3.5(2 days)
                                                                         Overview:
                                                                         This course provides students with the knowledge and skills to access and modify data by using ADO.NET 3.5.
                                                                         Objective:
                                                                         After completing this course, students will be able to: Describe the purpose and structure of ADO.NET 3.5. Explain the
                                                                         role of data providers in ADO.NET 3.5. List the technologies and techniques available for managing data with ADO.NET
                                                                         3.5. Insert, update, and delete data by using ADO.NET Command objects. Implement transactions to control data
                                                                         integrity and concurrency. Define and use a DataSet for retrieving data. Use a DataSet to update a database. Use a
                                                                         DataSet as a local cache in an occasionally connected environment. Define LINQ queries for selecting data from an in-
                                                                         memory data structure. Use LINQ to SQL to query data in a database. Use LINQ to SQL to modify data and save
                                                                         changes to the database. Explain how to use the ADO.NET Entity Framework to map a database schema to a logical
                                                                         business model. Use the ADO.NET Entity Framework to query and manage data. Explain how Synchronization
                                                                         Services supports occasionally-connected solutions. Use Synchronization Services to download data from a SQL
                                                                         Server database. Use Synchronization Services to upload data to a SQL Server database.

                                                                         Certification and Exams
                                                                         The MCTS .NET Framework 3.5 ADO.NET Application Development certification candidate must pass two exams.

                                                                         Certification                                             Exams
                                                                                                                                   IT-70-536: TS: Microsoft .NET Framework – Application
                                                                                                                                   Development Foundation exam AND
                                                                          MCTS: .NET Framework 3.5, ADO.NET Applications
                                                                                                                                   IT-70-561: TS: Microsoft .NET Framework 3.5, ADO.NET
                                                                                                                                   Application Development exam


                                                                         CTC Courses can be tailored for your agency’s needs    | citywidetrainingcenter@dcas.nyc.gov                          94
     IT PROFESSIONAL/CERTIFICATION COURSES
         P R O J E C T                 M A N A G E M E N T


Project Management Professionals (PMP) Certification
Course                                                # Training      Number
            Format             Class Dates                                           Training Time         CEU      Price
 Code                                                    Days         of Hours
                                Jul 11 - 15




                                                                                                                                IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                                Jul 18 - 22




                                                                                                                                  T PROFE
                                Aug 8 - 12

                               Aug 22 - 26

                               Sep 12 - 16

  O441         OL              Sep 26 - 30                                                                         $1,125
                                                           5             40         9:00AM – 5:00PM        3.0
                               Oct 17 - 21

                              Oct 31 - Nov 4




                                                                                                                                                    ONAL/CERT F CAT ON COUR E
                             Nov 28 - Dec 2

                               Dec 12 - 16

                                 Jul 5 - 8
 IT441        ILT                                                                                                  $2,375
                             Aug 29 - Sep 2

This hands on PMP Certification program will prepare you for the PMP exam. Concentrating on PMI's actual PMP exam
content from the Guide to the Project Management Body of Knowledge-Fourth Edition (PMBoK Guide) and other
sources, this program features a wide variety of proven learning tools and study aids.

Expert led lectures, authorized practice tests, and a treasure trove of tips and techniques will prepare you to pass the
PMP Certification Exam, while making you the best project manager you can be.
To become a certified Project Management Professional, a student must have:
    •  A bachelor's degree and 4,500 hours of Project Management experience - OR - a High School diploma or
       equivalent and 7,500 hours of Project Management experience.
   • 35 contact hours of classroom instruction that relate to project management objectives. Several types of
       courses fulfill this requirement.
   • Supporting Documentation is required for the above qualifications.
   •    Pass the PMP exam, which consists of 200 multiple-choice questions to be completed in 4 hours.
Course Objectives
    •    Prepare to take the PMP or CAPM exams
    •    Become familiar with PMBoK Guide terms, definitions, and processes
    •    Advance soft skills in leadership, negotiation, communication and conflict resolution
    •    Master test-taking techniques
    •    Learn styles and types of questions found on the PMP or CAPM exams
    •    PMBoK Guide's five process groups, nine knowledge areas, and the area of professional and social
         responsibility




Citywide Training Center                           Summer/Fall 2011 Course Catalog                                         95
                                                                              IT PROFESSIONAL/CERTIFICATION COURSES

                                                                         CompTIA Project + Certification Training
                                                                         Course                                               # Training       Number of
                                                                                     Format            Class Dates                                          Training Time      CEU      Price
                                                                          Code                                                   Days            Hours

                                                                                                        Jul 18 - 22

                                                                         O9026         OL                Oct 3 - 7                   5              40     9:00AM – 5:00PM     3.0      $875
I T T R R O E S S I O O N A / C E R R I F I C A A I O O N O O U RE S S




                                                                                                        Dec 19 - 23
  I P POF FESSI NAL L/CET TIFICT TI N CC URS SE




                                                                         PKO003       Exam           Select your Dates                                                                  $239


                                                                         CompTIA's Project+ certification training will prepare you to pass your CompTIA certification exam.

                                                                         CompTIA Project+ certification is a perfect way to validate your knowledge of project management principles and help
                                                                         you complete your projects on time.
                                                                             •    Initiating projects
                                                                             •    Scope statements
                                                                             •    Project strategies
                                                                             •    Project budgets and schedules
                                                                             •    Project relationships
                                                                             •    Implementing and closing the project

                                                                         Courses Offered in this Package:
                                                                         Project+ Certification – Second Edition

                                                                         Overview:
                                                                         This course delves into the unique challenges of managing IT projects, and offers a roadmap to success. It was
                                                                         specifically designed to address the skills inventory and performance outcomes that you need to be successful in
                                                                         todays volatile IT market.
                                                                         Objective:
                                                                         You will initiate a project, develop a project charter, create a scope statement, create management plans, develop a
                                                                         Statement of Work, create a project schedule, manage project relationships, implement a project, and close a project.

                                                                         Certification and Exams
                                                                         Project+ certification candidate must pass a single exam.


                                                                         Certification                                                   Exams
                                                                         Project+ Certification                                          Project+




                                                                         CTC Courses can be tailored for your agency’s needs     | citywidetrainingcenter@dcas.nyc.gov                     96
     IT PROFESSIONAL/CERTIFICATION COURSES
ITIL Certification
Course                                                  # Training    Number of
            Format              Class Dates                                             Training Time         CEU        Price
 Code                                                      Days         Hours

                                 Jul 11 - 13

                                 Jul 27 - 29

                                Aug 10 - 12




                                                                                                                                 IIT P R O F E SSSSIIO N A L / C E R T IIF IIC A T IIO N C O U R SSE SS
                                                                                                                                   T PROFE
                                Aug 22 - 24

                                  Sep 7 - 9

O442           OL               Sep 19 - 21                  3             24         9:00AM – 5:00PM          1.8       $675


                                  Oct 5 - 7

                                 Oct 19 - 21




                                                                                                                                                     ONAL/CERT F CAT ON COUR E
                               Oct 31 - Nov 2

                                Nov 21 - 23

                                  Dec 7 - 9


ITIL Certification training is ideal for anyone pursing ITIL certification and is interested in implementing ITIL best
practices in their IT environment. With ITIL certification training the student will learn:

    •    How to effectively reduce an organization's IT costs
    •    How to improve IT services through proven ITIL best practice processes
    •    How to improve overall customer satisfaction
    •    Methods for establishing and implementing ITIL standards
    •    How to improve overall IT productivity

Courses Offered in this Package:
ITIL V3 Foundations

Overview:
In this course, students will describe the basic fundamental concepts of ITIL, and identify the phases of the IT Service
Management Lifecycle.

Objective:
Upon successful completion of this course, students will be able to. Describe the history and basic concepts of ITIL.
Describe the Continual Service Improvement phase of the IT Service Lifecycle. Describe the Service Operation phase
of the IT Service Lifecycle. Describe the various functions of the Service Operation Lifecycle phase of the IT Service
Lifecycle. Describe the Service Transition phase of the IT Service Lifecycle. Describe the Service Design phase of the
IT Service Lifecycle. Describe the Service Strategy phase of the IT Service Lifecycle.

Who Should Attend
The target student is any IT professional who works in IT service support and delivery: including Service Desk/Help
Desk managers and staff; IT department managers; or any other IT support and delivery roles; who either wishes to
advance to service management, benefit from the knowledge of a de facto standard for describing IT service and
support, or who wishes to refine their skills in their current service management job to include ITIL best practices.




Citywide Training Center                            Summer/Fall 2011 Course Catalog                                        97
                                                   MENTORED LEARNING

                    Mentored Learning (ML)
                    An Effective and Efficient Approach to Learning
                    Computer applications and Information Technology certification courses are now offered via Mentored
                    Learning. Mentored Learning incorporates multiple learning methods to create a focused and flexible
                    approach to training. Employees have the ability to control the pace at which they learn and the content
                    covered as well as determine their own training schedule.
                    The Mentored Learning Approach
                    When students arrive, they are assigned their own networked workstation containing two monitors. This
                    environment allows for simultaneous access to the lecture delivered via recorded audio and video, and a
                    simulated production environment. The video format of the lecture allows the student to fully control the
                    pace of the lecture with the ability to pause, fast forward and rewind the lecture. The student can review a
                    portion of the training if needed, skip over content they already know and pause the lecture to practice the
                    newly learned skill in the production environment to reinforce their newly attained knowledge.
                    Focused Learning
                    Skill sets are assessed prior to training to identify the gap between the individual's current level of
                    knowledge and required level of knowledge. The learning path can then be customized to specifically fill
                    that knowledge gap.
MENTORED LEARNING




                    One-On-One Mentoring
                    Certified Instructors are present to provide ongoing coaching, support and guidance throughout the
                    individual's learning cycle. Mentors can answer questions and provide additional instruction when needed to
                    help increase the student's comprehension and retention of the course material.
                    Flexible Scheduling
                    Flexible course schedules allow the student to determine when they attend training. The training schedule
                    can be built around a work schedule so productivity in the workplace is maintained.
                    Mentored Learning Benefits for the Student
                    ➤Learn while doing approach increases the ability to retain and apply new knowledge
                    ➤Ability to control the pace of the course and content covered meets individual learning needs
                    ➤One-on-one mentoring increases the comprehension of the material
                    ➤Blending lecture, hands-on practice and instructor interaction creates the most stimulating and effective
                      learning environment possible
                    ➤Flexible, personalized and interactive training approach eliminates barriers to learning
                    Cost
                    All Mentored Learning courses are priced as the published computer applications and IT instructor led
                    courses
                    Begin Mentored Learning Today
                    Indicate the course code on your CTC Application as “ML” followed by the general course code for the
                    titles/vendors listed below. Please contact the CTC for additional information.


                                             Information Technology Certification Course Availability
                                                              By Vendor/Subject

                                 Cisco                   ITIL                            Microsoft SQL Server

                                 CompTIA                 Linux/Unix                      Microsoft Windows – Technical

                                 Project Management      Microsoft .NET                  Networking

                                                         Microsoft Application
                                 Hardware                                                Oracle
                                                         Architecture and Development
                                                                                         Programming /Web
                                 Helpdesk                Microsoft Exchange Server
                                                                                         Development

                                 Information Security    Microsoft Office –Technical



                    CTC courses can be tailored for your agency’s needs         citywidetrainingcenter@dcas.nyc.gov          98
                              LIVE TRAINING ONLINE

Live Training Online (OL)
Live Training Online is a highly interactive virtual classroom experience, led by a live instructor broadcasting
to multiple locations. Students can attend a Live Training Online class from their office or the Citywide
Training Center. The class is made up of students from multiple locations. Students can speak directly with
the instructor, see and hear the lecture. During student labs, students work on virtual machines, allowing
them to gain real world experience.
Each class consists of the same framework as traditional instructor led classes that you would normally
take. This framework includes the same highly qualified instructors, approved courseware and outstanding
support that our students are accustomed to receiving.
BENEFITS OF ONLINE LIVE
Access to class lecture for 6 months – All students that attend a Live Training Online class have access
to the recorded lecture at the end of the day for up to 6 months from the completion of the class. So if a
student for any reason missed a portion of the lecture at the end of the day they can always go back and
review that day’s lecture.
Access to lab environment for 6 months – All students have access to the lab environment from class for




                                                                                                                   LIVE TRAINING ONLINE
up to 6 months from the completion of class. This gives students the opportunity to work on the production
environment in order to implement the skills they learned in the classroom.
Collaborate with peers – Online Live allows students to interact with their peers from a much more diverse
community than ever before.
Application Sharing – The instructor or the participant can share any application, a specific region of the
desktop, or the entire desktop with other each other.
Whiteboard – Instructors use powerful and versatile whiteboard tools that allow all users to draw, write, and
interact on the whiteboard.
Polling – Participants can respond to verbal or written questions by using online polling features.
Cost
All Live Training Online courses are priced as the published computer applications and IT instructor led
courses.
Begin Live Training Online Today
Indicate the course code on your CTC Application as “OL” followed by the general course code.           Please
contact the CTC for additional information.



                                Information Technology Certification Courses
                                             By Vendor/Subject

   Cisco                     ITIL                                      Microsoft SQL Server

   CompTIA                   Linux/Unix                                Microsoft Windows – Technical

   Project Management        Microsoft .NET                            Networking

                             Microsoft Application Architecture and
   Hardware                                                            Oracle
                             Development

   Helpdesk                  Microsoft Exchange Server                 Programming /Web Development

   Information Security      Microsoft Office –Technical




  Citywide Training Center                        Summer/Fall 2011Course Catalog                           99
SMARTER
 WORK
SMARTER



nyc.gov/ctc
                                          CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE




                                                                       When work matters, training matters!
 WORKPLACE EFFECTIVENESS COURSES, (p.1)                                           PROCUREMENT: LEAP COURSES, (p.5 )
 COMMUNICATION COURSES, (p.2)                                                     PROCUREMENT: ISM COURSES, (p.6)
 MANAGEMENT AND SUPERVISION COURSES, (p.2)                                        PROCUREMENT: OTHER COURSES, (p.6)
 PROJECT MANAGEMENT PORTFOLIO, (p.3)                                              PROCUREMENT: ENERGY MANAGEMENT & BUILDING OPERATORS, (p.6)
 SPECIAL PROGRAMS, (p.3)                                                          AUDIT COURSES, (p.6)
 CUSTOMER SERVICE WEEK FEATURED COURSES, (p.3)                                    COMPUTER APPLICATIONS & OPERATING SYSTEM COURSES, (p.7)
 ADMIN. PROFESSIONAL CERTIFICATE (APC) PROGRAM, (p.4)                             DESKTOP E-LEARNING COURSES, (p.9)
 CONFLICTS OF INTEREST BOARD (COIB) SEMINARS, (p.4)                               MENTORED LEARNING, (p.10)
 CUNY COURSES at The CTC, (p.4)                                                   LIVE TRAINING ONLINE, (p.10)
 PROCUREMENT: MOCS COURSES, (p.5)                                                 IT PROFESSIONAL/CERTIFICATION COURSES, (p.12)
 PROCUREMENT: SBS COURSES, (p.5)

                                                             For more information: nyc.gov/ctc or call 212.487.5600

                                       COURSE TITLE                                  CODE           CREDITS       DAYS                    DATES       COST


                                                                      WORKPLACE EFFECTIVENESS COURSES


Attitude Is Everything                                                               C9266         .6CEU/8CPE      1     Oct 11, Jan 27               $125


Communication and Collaboration for Project Success                                  C9119         .6CEU/8CPE      1     Oct 26                       $125


Creating Workplace Civility                                                          C9100         .6CEU/8CPE      1     Oct 20, Jan 25               $125


Dealing Effectively with Different Personalities                                     C8001         .6CEU/8CPE      1     Nov 9                        $125


Dealing with Difficult People                                                        C6060         .6CEU/8CPE      1     Dec 15                       $125


Essentials for Successful Project Management                                         C1234        1.2 CEU/16CPE    2     Nov 15-16                    $250


Making the Connection: Excellence in NYC Customer Service                            C9130         .6CEU/8CPE      1     Oct 4, Jan 13                $125


Managing Multiple Priorities                                                         C5044         .6CEU/8CPE      1     Oct 27, Jan 20               $125


Managing Stress and Preventing Burnout                                               C9033         .6CEU/8CPE      1     Dec 9                        $125


Mind Tools for Memory                                                                C9279         .6CEU/8CPE      1     Oct 28                       $125


Negotiation and Conflict Resolution Skills for Project Team Members                  C9124         .6CEU/8CPE      1     Nov 1                        $125


NYC Cultural Appreciation                                                            C9150         .6CEU/8CPE      1     Oct 7                        $125


Presence and Personal Branding: What's in it for YOU?                                C9323         .6CEU/8CPE      1     Nov 18                       $125


Project Management Refresher                                                         C9121         .6CEU/8CPE      1     Oct 21                       $125


Providing Exceptional Customer Service from the Help Desk                            C9083         .6CEU/8CPE      1     Oct 5                        $125


Ready, Set, Grow: Capitalizing on Motivation to Enhance Your Career                  C9314         .6CEU/8CPE      1     Oct 13                       $125


Resolving Project Management Issues                                                  C9125         .6CEU/8CPE      1     Dec 8                        $125


Sustaining High-Performance Project Teams                                            C9123         .6CEU/8CPE      1     Jan 20                       $125


Time Management Strategies                                                           C8002         .6CEU/8CPE      1     Oct 12                       $125


"The Wheel of Fortune”: Planning for Personal Achievement                            C9315         .6CEU/8CPE      1     Dec 15                       $125

             nyc.gov/ctc                                                              7/15/2011                                                   1
                                           CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                      COURSE TITLE                                    CODE          CREDITS       DAYS                            DATES       COST


                                                                              COMMUNICATION COURSES


Action Grammar                                                                        C5031        1.2CEU/16CPE    2     Oct 17-18, Jan 5-6                   $250

Business Writing: Clarity Through Critical Thinking                                   C2036        .6CEU/8CPE      1     Oct 24, Jan 13                       $125

Creating and Delivering Powerful Presentations                                        C9041        1.2CEU/16CPE    2     Nov 16-17                            $250

Customer-Focused Writing for Clear and Effective Communication                        C9103        .6CEU/8CPE      1     Oct 5                                $125

Developing Dynamic Listening Skills                                                   C2508        .6CEU/8CPE      1     Oct 3                                $125

"Easy" English for the Multi-Lingual Writer                                           C8005        1.2CEU/16CPE    2     Nov 9-10                             $250

Effective Telephone Skills                                                            C5039        .6CEU/8CPE      1     Oct 6                                $125

Fundamentals of Effective Presentations                                               C9114        .6CEU/8CPE      1     Oct 28                               $125

Geek Speak: Interpersonal Communication Skills for Technical Professionals            C9316        .6CEU/8CPE      1     Dec 5                                $125

The Grant Writing Workshop                                                            C9105        .6CEU/8CPE      1     Nov 18                               $125

Powerful Project Presentations                                                        C9122        .6CEU/8CPE      1     Dec 7                                $125

Revising, Editing, and Proofreading                                                   C2033        1.2CEU/16CPE    2     Nov 21-22, Jan 26-27                 $250

Successful Letter and Memo Writing                                                    C6788        1.2CEU/16CPE    2     Nov 3-4, Jan 18-19                   $250

Successful Workplace Communication                                                    C1022        .6CEU/8CPE      1     Oct 13, Dec 8                        $125

Writing About Complex Subjects: An Introduction to Technical Writing                  C9318        .6CEU/8CPE      1     Nov 30                               $125

Writing Effective and Efficient E-Mails                                               C4260        .6CEU/8CPE      1     Sep 30, Nov 21, Jan 11               $125

Writing from Start to Finish                                                          C9317        .6CEU/8CPE      1     Sep 26, Dec 1                        $125

Writing Performance Evaluations                                                       C9166        .6CEU/8CPE      1     Dec 16                               $125




                                                                        MANAGEMENT AND SUPERVISION COURSES

Accelerating Managerial and Leadership Growth and Change through
Individual Development Plans (IDPs)                                                   C9174        .6CEU/8CPE      1     Oct 31                               $125


Authentic Leadership: The "Inside" Story                                              C9096        1.2CEU/16CPE    2     Oct 26-27                            $250

Beyond Time Management: The Importance of Self-Care and
Transformational Leadership                                                           C9322        1.2CEU/16CPE    2     Oct 24-25, Jan 30-31                 $250

Conducting Effective Performance Appraisal Interviews                                 C1012        .6CEU/8CPE      1     Nov 16                               $125


Developing Procedures: Improving Work Processes                                       C9054        1.2CEU/16CPE    2     Jan 9-10                             $250


The Disciplinary Process: Making it Work (Updated)                                    C9051           .3 CEU       1/2   Nov 10 (9:00a-12:30p)                N/C


Emotional Intelligence: The Key to Effective Leaders                                  C9207        1.2CEU/16CPE    2     Nov 28-29                            $250


Engaging Employees Through Appreciative Coaching                                      C9319        .6CEU/8CPE      1     Oct 19                               $125


Fierce Leadership - Getting Clear and Staying Sane in Difficult Times                 C9280        .6CEU/8CPE      1     Jan 24                               $125

Fundamentals of Supervision                                                           C1031        1.8CEU/24CPE    3     Oct 17-19                            $375


Giving Effective On-going Feedback                                                    C1041        .6CEU/8CPE      1     Oct 4                                $125


Hitting the Bulls-eye: Setting Targets that Work                                      C9321        .6CEU/8CPE      1     Oct 5                                $125



             nyc.gov/ctc                                                               7/15/2011                                                          2
                                         CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                      COURSE TITLE                                               CODE            CREDITS        DAYS                         DATES             COST



Increasing Productivity Through Flawless Facilitation                                            C9320          .6CEU/8CPE        1    Nov 17                                  $125

Management Intensive Symposium (Updated)                                                         C9235         1.8CEU/24CPE       3    Nov 14, 15, & 22                        $375


The Manager in the Middle: Effective Power Relationships Up and Down                             C9210         1.2CEU/16CPE       2    Dec 14-15                               $250


Managerial Power Tools: Motivating, Delegating, Teambuilding                                     C9286          .6CEU/8CPE        1    Oct 12                                  $125
Performance Management and Six Sigma: An Introduction to Quality and
Productivity Improvement                                                                         C9287         1.2CEU/16CPE       2    Dec 1-2                                 $250


Preparing for Supervision: Managing the Transition                                               C8009          .6CEU/8CPE        1    Nov 2                                   $125


Re-Energize, Re-Purpose, and Re-Invent Your Workplace Culture                                    C9324          .6CEU/8CPE        1    Sep 27                                  $125


Resolving Conflict: A Leadership Approach                                                        C5151         1.2CEU/16CPE       2    Dec 12-13                               $250


Smart Solutions for Unacceptable Employee Behavior                                               C9017         1.2CEU/16CPE       2    Dec 6-7                                 $250


Writing Performance Evaluations                                                                  C9166          .6CEU/8CPE        1    Dec 16                                  $125




                                                                           PROJECT MANAGEMENT PORTFOLIO
                                                                      New Opportunities for Achieving Project Management Excellence

Select FOUR of the following Courses                                                                                                                                           $375


Communication and Collaboration for Project Success                                              C9119          .6CEU/8CPE        1    Oct 26


Negotiation and Conflict Resolution Skills for Project Team Members                              C9124          .6CEU/8CPE        1    Nov 1


Powerful Project Presentations                                                                   C9122          .6CEU/8CPE        1    Dec 7


Project Management Refresher                                                                     C9121          .6CEU/8CPE        1    Oct 21


Resolving Project Management Issues                                                              C9125          .6CEU/8CPE        1    Dec 8


Sustaining High-Performance Project Teams                                                        C9123          .6CEU/8CPE        1    Jan 20




                                                                                      SPECIAL PROGRAMS


Defensive Driving Strategies with Optional Point and Insurance Reduction                         C9167             0 CEU          1    Oct 7, Nov 4, Dec 2 (9:00a-3:00p)       $20


Defensive Driving Strategies without Optional Point and Insurance Reduction                      C9170             0 CEU          1    Oct 7, Nov 4, Dec 2 (9:00a-3:00p)        $9

The NYC Customer Service Professional Certificate Program                                    See Course Catalog for details

NYCertified New York City’s Language Assessment and Training Program                         See Course Catalog for details




                                                               CUSTOMER SERVICE WEEK FEATURED COURSES
                                                                              October 3-7

Customer-Focused Writing for Clear and Effective Communication                                   C9103          .6CEU/8CPE        1    Oct 5                                   $125


Developing Dynamic Listening Skills                                                              C2508          .6CEU/8CPE        1    Oct 3                                   $125


Effective Telephone Skills                                                                       C5039          .6CEU/8CPE        1    Oct 6                                   $125


Making the Connection: Excellence in NYC Customer Service                                        C9130          .6CEU/8CPE        1    Oct 4                                   $125


             nyc.gov/ctc                                                                          7/15/2011                                                                3
                                            CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                      COURSE TITLE                                            CODE                CREDITS       DAYS                               DATES                  COST



NYC Cultural Appreciation                                                                     C9150              .6CEU/8CPE       1       Oct 7                                           $125


Providing Exceptional Customer Service from the Help Desk                                     C9083              .6CEU/8CPE       1       Oct 5                                           $125




                                                ADMINISTRATIVE PROFESSIONAL CERTIFICATE (APC) PROGRAM

Three Core Courses Plus One Communication Elective, and One Technology Elective       Course Code: CAPC                                                            Dates                  $495
CORE COURSES


  Effective Office Management for Today's Workplace                                           C2202              .6CEU/8CPE       1       Sep 26


  Managing Multiple Priorities                                                                C5044              .6CEU/8CPE       1       Sep 27


  Dealing with Difficult People                                                               C6060              .6CEU/8CPE       1       Oct 6

COMMUNICATION ELECTIVES


   (CHOOSE ONE)


  Action Grammar                                                                              C5031              1.2CEU/16CPE     2       Oct 17-18, Jan 6-7


  Developing Dynamic Listening Skills                                                         C2508              .6CEU/8CPE       1       Oct 3


  "Easy" English for the Multi-Lingual Writer                                                 C8005              1.2CEU/16CPE     2       Nov 9-10


  Successful Letter and Memo Writing                                                          C6788              1.2CEU/16CPE     2       Nov 3-4, Jan 18-19


  Successful Workplace Communication                                                          C1022              .6CEU/8CPE       1       Oct 13, Dec 8

TECHNOLOGY ELECTIVES

   (CHOOSE ONE)


  Excel (Level 1, 2, 3, or 4)                                                            See page 8 for Course Codes and Available Dates


  Outlook (Level 1 or 2)                                                                 See page 8 for Course Codes and Available Dates


  Word (Level 1, 2, or 3)                                                                See page 8 for Course Codes and Available Dates




                                                            CONFLICTS OF INTEREST BOARD (COIB) SEMINARS


Special Topics in Chapter 68: Enforcement                                                     C9071              2 CLE/.2 CEU   2 hrs     Nov 18 (10:00a-12:00p)                           N/C


Special Topics in Chapter 68: Fundraising                                                     C7073          1.5 CLE/.15 CEU    1.5 hrs   Oct 21 (10:00a-11:30a)                           N/C


Special Topics in Chapter 68: Post-Employment                                                 C9072              2 CLE/.2 CEU   2 hrs     Dec 6 (10:00a-12:00p)                            N/C


What Every Attorney Should Know About Chapter 68 of the City Charter                          C9058              2 CLE/.2 CEU   2 hrs     Sep 23 (10:00a-12:00p)                           N/C




                                                                  CUNY COURSES at The CTC
                                                                       (Union Tuition Reimbursement May Apply)

                                                                                                                                                                                         Class
UNDERGRADUATE CERTIFICATE IN PUBLIC ADMINISTRATION AND PUBLIC POLICY
                                                                                                                                                                                        Location

                                                                                                                                                          Tuesdays, Aug 30-Dec 20
Government, Politics, and The Policy-Making Process                                        PADM211                 4 Credits                                   (6:15p-9:35p)            See Catalog

                                                                                                                                                          Mondays, Aug 29-Dec 19
Public Administration                                                                      PADM201                 4 Credits                                  (6:15p-9:35p)             See Catalog


            nyc.gov/ctc                                                                         7/15/2011                                                                           4
                                          CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                      COURSE TITLE                                                 CODE             CREDITS           DAYS                               DATES                COST

                                                                                                                                                            Wednesdays, Aug 31-Dec 21
Public Issues and Public Policy                                                                  PADM221             4 Credits                                   (6:15p-9:35p)              See Catalog
                                                                                                                                                              Thursdays, Sep 1-Dec 22
Research Seminar on Public Policy                                                                PADM231             4 Credits                                     (6:15p-9:35p)            See Catalog

ADVANCED CERTIFICATE IN PUBLIC ADMINISTRATION AND PUBLIC POLICY, LEVEL 1


                                                                                                                                                              Mondays, Aug 29-Dec 19
Policy Analysis                                                                                  PADM621             3 Credits                                    (6:15p-8:45p)             See Catalog

                                                                                                                                                            Wednesdays, Aug 31-Dec 21
Public Administration                                                                            PADM601             3 Credits                                   (6:15p-8:45p)              See Catalog

                                                                                                                                                              Thursdays, Sep 1-Dec 22
Research Methods Seminar                                                                         PADM651             3 Credits                                     (6:15p-8:45p)            See Catalog
                                                                                                                                                              Tuesdays, Aug 30-Dec 20
Social and Economic Policy in the United States                                                  PADM611             3 Credits                                     (6:15p-8:45p)            See Catalog


                                                                                                                           At
Union tuition reimbursement may apply. For more info. on CUNY courses at DCAS/CTC contact: Jenia Valentine at: 212-669-3630. CUNY : The Murphy Institute at: 212-827-0200




                                    MAYOR'S OFFICE OF CONTRACT SERVICES (MOCS) PROCUREMENT COURSES


Best Practices in Human Resources (Staff and Volunteers)                                           P6081M            .3 CEU             1/2    Jul 12 (9:00a - 12:00p)                         N/C


Board Development                                                                                  P6043M            .3 CEU             1/2    Oct 6 (9:00a - 12:00p)                          N/C


Capacity Building Training for Community Funded Partners                                           P6083M            .6 CEU             1      TBA (9:00a - 5:00p)                             N/C


Contract Public Hearings                                                                           P6062M            .3 CEU             1/2    Nov 29 (9:00a - 12:30p)                         N/C


Environmentally Preferable Purchasing & Green Building Principles & Requirements                   P6015M            .6 CEU             1      Oct 14                                          N/C


Government Resources for Nonprofits in the Arts: A Panel for Nonprofit Leaders                     P6084M            .2 CEU             1/2    Oct 13 (3:00p - 5:00p)                          N/C


Government Resources for Nonprofits: A Panel for Nonprofit Leaders                                 P6086M            .2 CEU             1/2    Nov 16 (3:00p - 5:00p)                          N/C


Lobbying and Nonprofit Compliance                                                                  P6082M            .3 CEU             1/2    Jul 14 (9:00a - 12:00p)                         N/C


Prevailing Wage for Resident Engineers/Project Managers                                            P6034M            .3 CEU             1/2    Oct 11 (9:00a - 12:30p)                         N/C


Project Labor Agreements for Contract Administrators                                               P6072M            .3 CEU             1/2    Nov 15 (9:00a - 12:30p)                         N/C


Proposal Writing                                                                                   P6085M            .3 CEU             1/2    Nov 2 (9:00a - 12:00p)                          N/C


Returnable Grant Fund                                                                              P6063M            .3 CEU             1/2    Oct 17 (9:00a - 12:30p)                         N/C




                             DEPT. OF SMALL BUSINESS SERVICES (SBS) M/WBE PROGRAM - PROCUREMENT COURSES



Review of M/WBE 2011 Utilization                                                                   P6002X            .3 CEU             1/2    Nov 10, Dec 8 (9:30a-12:30p)                    N/C



LL 129 M/WBE Program Compliance                                                                    P6002M            .3 CEU             1/2    Oct 13 (9:30a-12:30p)                           N/C



LL 129 M/WBE Subcontractor Program Administration                                                  P6002N            .3 CEU             1/2    Sep 8 (9:30a-12:30p)                            N/C


M/WBE Capacity Building & Best Practices: Micro & Small Purchases                                  P6002S            .3 CEU             1/2    Jul 14, Aug 11 (9:30a-12:30p)                   N/C


             nyc.gov/ctc                                                                             7/15/2011                                                                          5
                                          CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                      COURSE TITLE                                                  CODE            CREDITS            DAYS                             DATES                            COST


                                          NATIONAL INSTITUTE OF GOVERNMENTAL PURCHASING (NIGP)
                                      LEARNING AND EDUCATION TO ADVANCE PROCUREMENT (LEAP) COURSES


Contract Administration (NIGP)                                                                      P1001             1.8 CEU            3      Oct 26-28                                                $695



Developing and Managing Requests for Proposals in the Public Sector                                 P1002             1.8 CEU            3      Nov 16-18                                                $695



Introduction to Public Procurement                                                                  P1003             1.8 CEU            3      Nov 28-30                                                $695



The Legal Aspects of Public Procurement                                                             P1006             1.8 CEU            3      Dec 12-14                                                $695



Planning, Scheduling and Requirement Analysis                                                       P1004             1.8 CEU            3      Jan 23-25                                                $695



Sourcing in the Public Sector                                                                       P1005             1.8 CEU            3      Nov 2-4                                                  $695


Exam Review


CPPB Prep                                                                                           P2001R            1.2 CEU            2      Oct 6-7                                                  $495


CPPO Prep                                                                                           P2002R            1.2 CEU            2      Oct 4-5                                                  $495




INSTITUTE FOR SUPPLY MANAGEMENT (ISM) SATELLITE SEMINARS PROCUREMENT COURSES


Manage…Lead…Transform: What You Need to Known to be Effective                                      P5007D             .4 CEU            1/2     Oct 13 (10:00a-2:30p)                                    N/C




                                                                               OTHER PROCUREMENT COURSES


Conflicts of Interest Seminar for Procurement Professionals                                         P4002             .3 CEU            1/2     Oct 12 (9:00a-12:30p)                                    N/C



Purchasing Off the NYS Office of General Services (OGS) Contracts                                   P4006             .2 CEU            1/2     Nov 16 (10:00a-12:00p)                                   N/C




                                                                    ENERGY MANAGEMENT AND PROCUREMENT



Building Operator Certification Program, Level 1                                                    C7200             9.0 CEU            15     TBD                                                      N/C



Certified Energy Manager Program                                                                    C7100             3.6 CEU            5      TBD                                                      N/C



Overview of Energy Management                                                                       C7201             1.0 CEU            3      TBD                                                      N/C

                     * There is no cost for those selected to attend the training. However, a fee will be assessed for "no shows" or late cancellation in accordance with CTC cancellation policy.




            nyc.gov/ctc                                                                               7/15/2011                                                                                      6
                                           CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                       COURSE TITLE                           CODE           CREDITS        DAYS                        DATES       COST



                                                                          AUDIT COURSES


Assessing Financial Related Activities and Controls
(Formerly: Assessing Financial-Related Activities in Government)              A8811        2.4 CEU/32 CPE    4     Dec 12-15                        $800



Auditing Grants                                                               A7407        1.2 CEU/16 CPE    2     Sep 6-7                          $495



Auditing the Reliability of Performance Measures                              A9202        1.2 CEU/16 CPE    2     Nov 2-3                          $495



Contract and Procurement Fraud                                                A8036        1.2 CEU/16 CPE    2     Nov 15-16                        $495



The Human Side of Auditing                                                    A7800        1.2 CEU/16 CPE    2     Oct 4-5                          $495


Information Technology for Auditors                                           A8024        1.2 CEU/16 CPE    2     Jan 24-25                        $495


Interviewing Techniques for Auditors                                          A7012        1.8 CEU/24 CPE    3     Jan 9-11                         $625

Reviewing Other People's Writing
(Formerly : Reviewing Audit Reports                                           A9502        1.2 CEU/16 CPE    2     Oct 18-19                        $495



Written Communication for Auditors                                            A8611        1.2 CEU/16 CPE    2     Oct 12-13                        $495



Zeroing In On Bribes, Kickbacks and Payoffs                                   A8950        1.2CEU/16CPE      2     Nov 30-Dec 1                     $495




                                                         COMPUTER APPLICATION & OPERATING SYSTEM COURSES


MICROSOFT ACCESS


Access - Level 1


   2003                                                                       T4031        1.2 CEU/16 CPE    2     Aug 11-12, Nov 1-2               $250


   2007                                                                       T4041        1.2 CEU/16 CPE    2     Oct 13-14, Dec 6-7               $250


   2010                                                                       T4051        1.2 CEU/16 CPE    2     Oct 4-5, Dec 1-2                 $250

Access - Level 2


   2003                                                                       T4032         .6 CEU/8 CPE     1     Dec 30                           $125


   2007                                                                       T4042         .6 CEU/8 CPE     1     Oct 19, Dec 14                   $125


   2010                                                                       T4052         .6 CEU/8 CPE     1     Oct 27, Nov 22                   $125

Access - Level 3


   2007                                                                       T4043         .6 CEU/8 CPE     1     Oct 24, Dec 21                   $125


   2010                                                                       T4053         .6 CEU/8 CPE     1     Nov 30                           $125

Access 2007

   Access 2007: VBA Programming                                               T1620         .6 CEU/8 CPE     1     Dec 14                           $125




              nyc.gov/ctc                                                      7/15/2011                                                        7
                                         CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                       COURSE TITLE               CODE          CREDITS       DAYS                            DATES              COST


MICROSOFT EXCEL

Excel Level 1


   2003                                                           T3034        .6 CEU/8 CPE    1     Aug 29, Oct 12, Nov 29                      $125


   2007                                                           T3044        .6 CEU/8 CPE    1     Aug 9, Oct 11, Nov 28, Jan 26               $125


   2010                                                           T3054        .6 CEU/8 CPE    1     Aug 16, Oct 5, Nov 3, Dec 6, Jan 19         $125


Excel Level 2


   2003                                                           T3035        .6 CEU/8 CPE    1     Oct 21, Dec 9                               $125


   2007                                                           T3045        .6 CEU/8 CPE    1     Aug 18, Oct 21, Dec 5                       $125


   2010                                                           T3055        .6 CEU/8 CPE    1     Aug 26, Oct 21, Nov 9, Dec 21               $125

Excel Level 3

   2003                                                           T3036        .6 CEU/8 CPE    1     Nov 7, Dec 23                               $125

   2007                                                           T3046        .6 CEU/8 CPE    1     Aug 23, Nov 1, Dec 20                       $125

   2010                                                           T3056        .6 CEU/8 CPE    1     Nov 30                                      $125

Excel 2003


Excel 2003 Functions and Formulas                                 T1500          .3 CEU        1/2   Sep 20, Nov 10, Jan 18 (9:00a-12:30p)       $60

Excel 2007

   Excel 2007 Functions and Formulas                              T1600          .3 CEU        1/2   Sep 22, Nov 16, Jan 24                      $60

   Excel 2007: VBA                                                T1520        .6 CEU/8 CPE    1     Dec 7                                       $125

Excel 2010

   Excel 2010 Functions and Formulas                              T1700          .3 CEU        1/2   Sep 27, Nov 22, Jan 31 (9:00a012:30p)       $60

MICROSOFT OUTLOOK

Outlook Level 1


   2007                                                           T7041        .6 CEU/8 CPE    1     Oct 19, Dec 8                               $125


   2010                                                           T7051        .6 CEU/8 CPE    1     Aug 15, Sep 28, Nov 21                      $125

Outlook Level 2

   2007                                                           T7042        .6 CEU/8 CPE    1     Nov 17, Dec 21                              $125

   2010                                                           T7052        .6 CEU/8 CPE    1     Aug 29, Oct 6, Dec 13                       $125

Outlook Level 3

   2007                                                           T7043        .6 CEU/8 CPE    1     Nov 29                                      $125

MICROSOFT POWERPOINT

PowerPoint Level 1


   2007                                                           T5041        .6 CEU/8 CPE    1     Aug 12, Oct 17, Nov 21, Dec 1, Jan 24       $125


   2010                                                           T6041        .6 CEU/8 CPE    1     Aug 17, Oct 3, Dec 9, Jan 26                $125

PowerPoint Level 2

   2007                                                           T5042        .6 CEU/8 CPE    1     Sep 26, Nov 28, Dec 16                      $125

   2010                                                           T6042        .6 CEU/8 CPE    1     Dec 23                                      $125




             nyc.gov/ctc                                           7/15/2011                                                                 8
                                        CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                      COURSE TITLE               CODE           CREDITS        DAYS                          DATES        COST


MICROSOFT WORD

Word Level 1


   2003                                                          T2034         .6 CEU/8 CPE     1     Aug 4, Nov 1                        $125


   2007                                                          T2044         .6 CEU/8 CPE     1     Aug 3, Sep 27, Dec 7, Jan 25        $125

   2010                                                          T2064         .6 CEU/8 CPE     1     Aug 1, Oct 12, Nov 23, Jan 18       $125

Word Level 2

   2003                                                          T2035         .6 CEU/8 CPE     1     Nov 18                              $125

   2007                                                          T2045         .6 CEU/8 CPE     1     Nov 10                              $125

   2010                                                          T2065         .6 CEU/8 CPE     1     Oct 24, Dec 16                      $125


Word Level 3


   2003                                                          T2036         .6 CEU/8 CPE     1     Dec 2                               $125


   2007                                                          T2046         .6 CEU/8 CPE     1     Nov 23                              $125

   2010                                                          T2066         .6 CEU/8 CPE     1     Nov 3                               $125

OPERATING SYSTEM COURSES

Windows 7, L1                                                    T9732         .6 CEU/8 CPE     1     Sep 22, Dec 8                       $125

Windows 7, L2                                                    T9733         .6 CEU/8 CPE     2     Oct 6, Nov 30                       $125

DESKTOP PUBLISHING APPLICATION COURSES


Acrobat 9.0 - L1                                                 T5500         .6 CEU/8 CPE           Oct 12, Dec 8                       $125


Acrobat 9.0 - L2                                                 T5501         .6 CEU/8 CPE           Oct 25, Dec 20                      $125


InDesign CS5, L1                                                 T5610         .6 CEU/8 CPE     1     Sep 19, Nov 15                      $125


InDesign CS5, L2                                                 T5620         .6 CEU/8 CPE     1     Oct 20, Dec 12                      $125


Publisher 2007, L1                                               T8020         .6 CEU/8 CPE     1     Nov 15                              $125


Publisher 2007, L2                                               T8021         .6 CEU/8 CPE     1     Dec 14                              $125

GRAPHIC APPLICATION COURSES


Illustrator CS5, L1                                              T5410         .6 CEU/8 CPE     1     Aug 15, Nov 28, Dec 15              $125


Illustrator CS5, L2                                              T5411         .6 CEU/8 CPE     1     Aug 31, Dec 29                      $125


Photoshop CS4, L1                                                T4530         .6 CEU/8 CPE     1     Aug 4, Oct 17                       $125


Photoshop CS4, L2                                                T4540        1.2 CEU/16 CPE    2     Sep 7-8, Nov 16-17                  $250


Photoshop CS5, L1                                                T5530         .6 CEU/8 CPE     1     Nov 4                               $125


Photoshop CS5, L2                                                T5540        1.2 CEU/16 CPE    2     Dec 19-20                           $250


Photoshop CS5 Photoprinting & Color                              T5541         .6 CEU/8 CPE     1     Nov 18                              $125


Photoshop CS5 Web Production                                     T5542         .6 CEU/8 CPE     1     Sep 27, Nov 22                      $125


Visio Professional 2007, L1                                      T5420         .6 CEU/8 CPE     1     Nov 3                               $125


Visio Professional 2007, L2                                      T5430         .6 CEU/8 CPE     1     Dec 5                               $125



             nyc.gov/ctc                                          7/15/2011                                                           9
                                  CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                               COURSE TITLE                       CODE            CREDITS        DAYS                          DATES                      COST



PROJECT MANAGEMENT APPLICATION COURSES


Project 2007, L1                                                  T6033          .6 CEU/8 CPE     1     Oct 20, Nov 21                                    $125


Project 2007, L2                                                  T6034          .6 CEU/8 CPE     1     Nov 9, Dec 13                                     $125


Project 2010, L1                                                  T6043          .6 CEU/8 CPE     1     Oct 26, Nov 29                                    $125


Project 2010, L2                                                  T6044          .6 CEU/8 CPE     1     Dec 23                                            $125


WEB DEVELOPMENT APPLICATION COURSES


Dreamweaver CS5, L1                                               T9313          .6 CEU/8 CPE     1     Aug 5, Oct 5, Nov 2                               $125


Dreamweaver CS5, L2                                               T9314          .6 CEU/8 CPE     1     Aug 24, Oct 26, Nov 23                            $125


Flash CS5, L1                                                     T9407         1.2 CEU/16 CPE    2     Aug 1-2, Oct 18-19, Dec 5-6                       $125


Flash CS5, L2                                                     T9408         1.2 CEU/16 CPE    2     Oct 27-28                                         $125


Web Design with XHTML HTML and CS5, L1                            T9030          .6 CEU/8 CPE     1     Oct 11                                            $125


Web Design with XHTML HTML and CS5, L2                            T9031          .6 CEU/8 CPE     1     Nov 14                                            $125


Web Design with XHTML HTML and CS5, L3                            T9032          .6 CEU/8 CPE     1     Dec 13                                            $125

REPORT WRITING APPLICATION COURSES

Crystal Reports 2008, L1                                          T9348         1.2 CEU/16 CPE    2     Nov 17-18                                         $250


Crystal Reports 2008, L2                                          T9349         1.2 CEU/16 CPE    2     Dec 15-16                                         $250

ACCOUNTING/FINANCE

QuickBooks 2010, L1                                               T9350          .6 CEU/8 CPE     1     Oct 3, Dec 2                                      $125


QuickBooks 2010, L2                                               T9351          .6 CEU/8 CPE     1     Oct 25, Dec 22                                    $125




                                              DESKTOP E-LEARNING APPLICATION COURSES

                                                        See Course Catalog for details




                                                        MENTORED LEARNING


                                                        See Course Catalog for details




                                                              ONLINE LIVE

DATABASE

                                                                                                        Jul 19-20, Aug 3-4, Aug 22-23, Aug 30-31,
                                                                                                        Sep 8-9, Sep 29-30, Oct 11-12, Oct 20-21,
Access 2007 Level 1                                               O4041         1.2CEU/16CPE      2     Nov 17-18, Nov 28-29, Dec 12-13, Dec 22-23        $250

                                                                                                        Jul 28, Aug 26, Sep 21, Oct 24, Nov 14,
Access 2007 Level 2                                               O4042          .6CEU/8CPE       1     Dec 15                                            $125


            nyc.gov/ctc                                             7/15/2011                                                                        10
                                    CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                COURSE TITLE                 CODE           CREDITS       DAYS                           DATES                               COST



Access 2007 Level 3                                          O4043         .6CEU/8CPE      1     Aug 11, Sep 9, Oct 18, Nov 15, Dec 20                       $125

                                                                                                 Jul 26-27, Aug 10-11, Aug 25-26, Sep 12-13, Oct 3-4,
                                                                                                 Oct 17-18, Oct 31-Nov 1, Nov 16-17, Nov 30-Dec 1,
Access 2010 Level 1                                          O4051        1.2CEU/16CPE     2     Dec 8-9, Dec 19-20                                          $250

Access 2010 Level 2                                          O4052         .6CEU/8CPE      1     Jul 29, Sep 7, Oct 20, Dec 7                                $125


Access 2010 Level 3                                          O4053         .6CEU/8CPE      1     Aug 16, Sep 22, Oct 28, Dec 29                              $125


REPORT WRITING


Crystal Reports 2008 Level 1                                 O9348        1.2CEU/16CPE     2     Aug 10-11, Sep 20-21, Nov 15-16, Dec 8-9                    $250


Crystal Reports 2008 Level 2                                 O9349        1.2 CEU/16CPE    2     Sep 6-7, Oct 25-26, Dec 19-20                               $250

SPREADSHEET

                                                                                                 Jul 25, Aug 2, Aug 8, Aug 16, Aug 29, Sep 8,
                                                                                                 Sep 14, Sep 21, Sep 30, Oct 6, Oct 17, Oct 25,
                                                                                                 Oct 31, Nov 9, Nov 22, Nov 28, Dec 9,
Excel 2007 Level 1                                           O3044         .6CEU/8CPE      1     Dec 21, Dec 30                                              $125

                                                                                                 Jul 20, Jul 27, Aug 9, Aug 17, Aug 24, Sep 1,
                                                                                                 Sep 9, Sep 19, Sep 26, Oct 7, Oct 18, Oct 26,
                                                                                                 Nov 4, Nov 14, Nov 23, Dec 1, Dec 7,
Excel 2007 Level 2                                           O3045         .6CEU/8CPE      1     Dec 15, Dec 27                                              $125

                                                                                                 Jul 29, Aug 10, Aug 19, Aug 31, Sep 13,
                                                                                                 Sep 27, Oct 11, Oct 28, Nov 18, Nov 29,
Excel 2007 Level 3                                           O3046         .6CEU/8CPE      1     Dec 12, Dec 29                                              $125


                                                                                                 Jul 28, Aug 8, Aug 23, Sep 6, Sep 22, Oct 4,
Excel 2010 Level 1                                           O3054         .6CEU/8CPE      1     Oct 19, Nov 1, Nov 16, Dec 2, Dec 19                        $125

                                                                                                 Aug 1, Aug 12, Aug 26, Sep 8, Sep 23, Oct 27
Excel 2010 Level 2                                           O3055         .6CEU/8CPE      1     Nov 29, Dec 16                                              $125


Excel 2010 Level 3                                           O3056         .6CEU/8CPE      1     Aug 11, Sep 2, Sep 29, Oct 24, Nov 30, Dec 28               $125

WEB PAGE DEVELOPMENT


Web Design with XHTML HTML and CS5 - Level 1                 O9030         .6CEU/8CPE      1     Aug 17, Sep 7, Oct 5, Nov 3, Dec 15                         $125


Web Design with XHTML HTML and CS5 - Level 2                 O9031         .6CEU/8CPE      1     Sep 29, Oct 14, Nov 14, Dec 28                              $125


Web Design with XHTML HTML and CS5 - Level 3                 O9032         .6CEU/8CPE      1     Sep 30, Oct 5, Oct 25, Dec 2                                $125

EMAIL


Outlook 2007 - Level 1                                       O7041         .6CEU/8CPE      1     Aug 4, Sep 1, Oct 4, Nov 2, Nov 21, Dec 6                   $125


Outlook 2007 - Level 2                                       O7042         .6CEU/8CPE      1     Aug 9, Sep 6, Oct 6, Nov 10, Dec 2                          $125


Outlook 2007 - Level 3                                       O7043         .6CEU/8CPE      1     Sep 20, Nov 30                                              $125


Outlook 2010 - Level 1                                       O7051         .6CEU/8CPE      1     Jul 25, Aug 22, Oct 18, Nov 1, Dec 12                       $125


Outlook 2010 - Level 2                                       O7052         .6CEU/8CPE      1     Aug 10, Sep 2, Oct 4, Nov 17, Dec 28                        $125


PRESENTATION


                                                                                                 Aug 3, Aug 12, Aug 24, Sep 9, Sep 23, Oct 5,
                                                                                                 Oct 14, Oct 25, Nov 7, Nov 17, Nov 29,
PowerPoint 2007 - Level 1                                    O5041         .6CEU/8CPE      1     Dec 13, Dec 29                                              $125

                                                                                                 Aug 8, Aug 19, Aug 30, Sep 13, Sep 26,
PowerPoint 2007 - Level 2                                    O5042         .6CEU/8CPE      1     Oct 26, Nov 16, Nov 30, Dec 21                              $125

            nyc.gov/ctc                                       7/15/2011                                                                                 11
                                       CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                    COURSE TITLE                             CODE         CREDITS      DAYS                            DATES                       COST


                                                                                                              Aug 1, Aug 26, Sep 15, Oct 3, Nov 4,
PowerPoint 2010 - Level 1                                                    O6041        .6CEU/8CPE    1     Nov 15, Dec 7                                        $125


PowerPoint 2010 - Level 2                                                    O6042        .6CEU/8CPE    1     Aug 30, Sep 22, Oct 13, Nov 29, Dec 20               $125


WORD PROCESSING


Word 2007 - Level 1                                                          O2044        .6CEU/8CPE    1     Aug 3, Sep 2, Oct 4, Nov 7, Dec 9                    $125


Word 2007 - Level 2                                                          O2045        .6CEU/8CPE    1     Aug 31, Sep 15, Oct 18, Nov 21, Dec 16               $125


Word 2007 - Level 3                                                          O2046        .6CEU/8CPE    1     Aug 18, Sep 27, Oct 20, Dec 8, Dec 27                $125


                                                                                                              Aug 2, Aug 31, Sep 7, Oct 3, Oct 17,
Word 2010 - Level 1                                                          O2064        .6CEU/8CPE    1     Nov 18, Dec 8                                        $125


Word 2010 - Level 2                                                          O2065        .6CEU/8CPE    1     Aug 10, Sep 15, Oct 20, Nov 22, Dec 29               $125


Word 2010 - Level 3                                                          O2066        .6CEU/8CPE    1     Aug 29, Sep 28, Oct 24, Dec 1                        $125


DESKTOP PUBLISHING


                                                                                                              Jul 29, Aug 22, Sep 1, Sep 14, Sep 27, Oct 11
Acrobat 9.0 - Level 1                                                        O5500        .6CEU/8CPE    1     Nov 3, Nov 16, Nov 28, Dec 13                        $125


                                                                                                              Aug 8, Aug 25, Sep 9, Sep 28, Oct 31,
Acrobat 9.0 - Level 2                                                        O5501        .6CEU/8CPE    1     Nov 7, Dec 1, Dec 20                                 $125


Publisher 2007 - Level 1                                                     O8020        .6CEU/8CPE    1     Aug 16, Sep 16, Oct 11, Nov 30, Dec 15               $125

GRAPHICS


Visio Professional 2007 - Level 1                                            O5420        .6CEU/8CPE    1     Aug 26, Oct 12, Dec 8                                $125


Visio Professional 2007 - Level 2                                            O5430        .6CEU/8CPE    1     Sep 20, Oct 25, Dec 28                               $125


PROJECT MANAGEMENT

                                                                                                              Jul 22, Aug 4, Aug 17, Sep 2, Sep 19, Oct 7,
Project 2007 - Level 1                                                       O6033        .6CEU/8CPE    1     Oct 21, Nov 14, Nov 29, Dec 12                       $125



Project 2007 - Level 2                                                       O6034        .6CEU/8CPE    1     Jul 26, Aug 12, Aug 31, Sep 27, Nov 4, Dec 19        $125



Project 2010 - Level 1                                                       O7033        .6CEU/8CPE    1     Aug 10, Sep 16, Oct 6, Nov 10, Dec 9                 $125



Project 2010 - Level 2                                                       O7034        .6CEU/8CPE    1     Aug 29, Sep 26, Oct 19, Dec 30                       $125




                                                            IT PROFESSIONAL / CERTIFICATION COURSES

                                                                     SPECIAL COURSE PACKAGES

CUSTOMER SERVICE

Providing Exceptional Customer Service from the Help Desk                    C9083        .6CEU/8CPE    1     Oct 5                                                $125




             nyc.gov/ctc                                                      7/15/2011                                                                       12
                                        CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                     COURSE TITLE                                              CODE          CREDITS   DAYS                          DATES                       COST


DATABASE
MCTS: SQL Server 2008 Implementation and Maintenance


                                                                                                                              Jul 13-15, Jul 25-27, Aug 9-11, Aug 24-26,
                                                                                              online live                     Sep 19-21, Sep 28-30, Oct 17-19, Oct 24-26,
Writing Queries Using Microsoft SQL Server 2008 Transact-SQL                                    O2778        1.8 CEU    3     Nov 14-16, Nov 21-23, Dec 7-9, Dec 19-21           $525


                                                                                               IT2778        1.8 CEU    3     Aug 10-12, Oct 5-7                                 $975

                                                                                                                              Jul 25-29, Aug 15-19, Aug 29-Sep 2,
                                                                                              online live                     Sep 19-23, Oct 3-7, Oct 31-Nov 4,
Maintaining a Microsoft SQL Sever 2008 Database                                                 O6231        3.0 CEU    5     Nov 14-18, Dec 12-16                               $875

                                                                                               IT6231        3.0 CEU    5     Aug 15-19                                          $1,625

                                                                                              online live                     Aug 8-12, Aug 22-26, Sep 12-16, Sep 26-30,
Implementing a Microsoft SQL Sever 2008 Database                                                O6232        3.0 CEU    5     Oct 24-28, Nov 28-Dec 2, Dec 19-23                 $875

                                                                                               IT6232        3.0 CEU    5     Aug 22-26, Oct 17-21                               $1,625

TS: Microsoft SQL Server 2008, Installation and Maintenance Exam                                70432          N/A     N/A    Select your Date                                   $125


MCTS: SQL Server 2008 Database Development

                                                                                                                              Jul 13-15, Jul 25-27, Aug 9-11, Aug 24-26,
                                                                                              online live                     Sep 19-21, Sep 28-30, Oct 17-19, Oct 24-26,
Writing Queries Using Microsoft SQL Server 2008 Transact-SQL                                    O2778                         Nov 14-16, Nov 21-23, Dec 7-9, Dec 19-21
                                                                                                             1.8 CEU    3                                                        $525

                                                                                               IT2778        1.8 CEU    3     Aug 10-12, Oct 5-7                                 $975

                                                                                              online live                     Aug 8-12, Aug 22-26, Sep 12-16, Sep 26-30,
Implementing a Microsoft SQL Sever 2008 Database                                                O6232        3.0 CEU    5     Oct 24-28, Nov 28-Dec 2, Dec 19-23                 $875

                                                                                               IT6232        3.0 CEU    5     Aug 22-26, Oct 17-21                               $1,625

TS: Microsoft SQL Server 2008, Database Development Exam                                        70433          N/A     N/A    Select your Date                                    $125

MCITP: Database Administrator 2008

                                                                                                                              Jul 13-15, Jul 25-27, Aug 9-11, Aug 24-26,
                                                                                              online live                     Sep 19-21, Sep 28-30, Oct 17-19, Oct 24-26,
Writing Queries Using Microsoft SQL Server 2008 Transact-SQL                                    O2778                         Nov 14-16, Nov 21-23, Dec 7-9, Dec 19-21
                                                                                                             1.8 CEU    3                                                        $525


                                                                                               IT2778        1.8 CEU    3     Aug 10-12, Oct 5-7                                 $975

                                                                                                                              Jul 25-29, Aug 15-19, Aug 29-Sep 2,
                                                                                              online live                     Sep 19-23, Oct 3-7, Oct 31-Nov 4,
Maintaining a Microsoft SQL Sever 2008 Database                                                 O6231        3.0 CEU    5     Nov 14-18, Dec 12-16                               $875

                                                                                               IT6231        3.0 CEU    5     Aug 15-19                                          $1,625


                                                                                              online live                     Aug 8-12, Aug 22-26, Sep 12-16, Sep 26-30,
Implementing a Microsoft SQL Sever 2008 Database                                                O6232        3.0 CEU    5     Oct 24-28, Nov 28-Dec 2, Dec 19-23                 $875


                                                                                               IT6232        3.0 CEU    5     Aug 22-26, Oct 17-21                               $1,625


TS: Microsoft SQL Server 2008, Installation and Maintenance Exam                                70432          N/A     N/A    Select your Date                                   $125
PRO: Designing, Optimizing and Maintaining a Database Server Infrastructure using Microsoft
SQL Server 2008 exam                                                                            70450          N/A     N/A    Select your Date                                   $125

MCTS: SQL Server 2005

                                                                                              online live
Implementing a Microsoft SQL Server 2005 Database                                               O2779        3.0 CEU    5     Jul 18-22, Sep 12-16, Oct 24-28, Dec 12-16         $875
                                                                                              online live
Maintaining a Microsoft SQL Server 2005 Database                                                O2780        3.0 CEU    5     Jul 25-29, Sep 26-30                               $875

TS: Microsoft SQL Server 2005 - Implementation & Maintenance Exam                               70431          N/A     N/A    Select your Date                                   $125




            nyc.gov/ctc                                                                          7/15/2011                                                                  13
                                         CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                     COURSE TITLE                         CODE          CREDITS   DAYS                          DATES                          COST



HELP DESK

CompTIA A+ Certification and Training

A+ Certification 2009 (Objectives)                                         IT419        3.7 CEU    5     Aug 22-26, Oct 24-28                                  $985


CompTIA A+ Essentials (2009 Edition) Exam                                 220701          N/A     N/A    Select your Date                                      $168


CompTIA A+ Practical Application (2009 Edition) Exam                      220702          N/A     N/A    Select your Date                                      $168

MCITP: Windows 7, Enterprise Desktop Support Technician


                                                                                                         Jul 18-20, Jul 27-29, Aug 8-10, Aug 17-19
                                                                                                         Aug 24-26, Sep 7-9, Sep 19-21, Sep 28-30
                                                                                                         Oct 5-7, Oct 12-14, Oct 24-26, Nov 2-4
                                                                         online live                     Nov 16-18, Nov 28-30, Dec 14-16,
Installing and Configuring widows 7 Client                                 O6292        1.8 CEU    3     Dec 19-21, Dec 28-30                                  $525

                                                                                                         Jul 25-29, Aug 1-5, Aug 22-26, Aug 29-Sep 2
                                                                                                         Sep 12-16, Sep 26-30, Oct 17-21, Oct 24-28,
                                                                         online live                     Oct 31-Nov 4, Nov 14-18, Nov 28-Dec 2
Windows 7, Enterprise Desktop Support Technician                          O50331        3.0 CEU    5     Dec 5-9, Dec 12-16                                    $875

TS: Windows 7, Configuring exam                                            70680          N/A     N/A    Select your Date                                      $125

PRO: Windows 7, Enterprise Desktop Support Technician exam                 70685          N/A     N/A    Select your Date                                      $125

NETWORKING
CompTIA Network+ Certification and Training

                                                                                                         Jul 25-29, Aug 1-5, Aug 15-19, Sep 12-16,
Network+ Certification (Fourth Edition) 2009 Objectives                                                                                                        $875
                                                                         online live                     Sep 26-30, Oct 3-7, Oct17-21, Nov 14-18,
                                                                           O490         3.0 CEU    5     Nov 28-Dec 2, Dec 5-9, Dec 19-23


Network+ Exam                                                             N10004          N/A     N/A    Select your Date                                      $239

NETWORK SERVER ADMINISTRATOR

CompTIA Linux+ Certification and Training

                                                                         online live                     Jul 18-22, Aug 1-5, Aug 15-19, Sep 19-23,
Linux+ Certification: A CompTIA Certification (2009 Objectives)            O340         3.0 CEU    5     Oct 17-21, Nov 14-18, Dec 12-16                       $875


CompTIA Linux+ Exam 1                                                     LX0101          N/A     N/A    Select your Date                                      $168


CompTIA Linux+ Exam 2                                                     LX0102          N/A     N/A    Select your Date                                      $168


MCTS: Windows Server 2008 Active Directory Configuration

                                                                                                         Jul 18-22, Jul 25-29, Aug 8-12, Aug 15-19,
                                                                                                         Aug 29-Sep 2, Sep 12-16, Sep 19-23,
                                                                         online live                     Sep 26-30, Oct 17-21, Oct 24-28, Oct 31-Nov 4,
Configuring Windows Server 2008 Active Directory Domain Services           O6425        3.0 CEU    5     Nov 14-18, Nov 28-Dec 2, Dec 12-16                    $875


Configuring Identity and Access Solutions with Windows Server® 2008      online live                     Jul 20-22, Aug 8-10, Sep 7-9, Sep 21-23,
Active Directory®                                                         O6426         1.8 CEU    3     Oct 3-5, Oct 19-21, Dec 5-7, Dec 19-21                $525


TS: Windows Server 2008 Active Directory, Configuring exam                 70640          N/A     N/A    Select your Date                                      $125

MCTS: Microsoft Exchange Server 2007 Configuration

                                                                         online live
Introduction to Installing and Managing Microsoft Exchange Server 2007     O5047        1.8 CEU    3     Jul 25-27, Sep 7-9, Nov 14-16                         $525
                                                                         online live
Managing Messaging Security using Microsoft Exchange Server 2007           O5049        0.6 CEU    1     Nov 18                                                $175

Recovering Messaging Servers and Databases Using Microsoft               online live
Exchange Server 2007                                                       O5050        0.6CEU     1     Nov 17                                                $175
                                                                         online live
Monitoring and Troubleshooting Microsoft Exchange Server 2007              O5051        1.2 CEU    2     Aug 8-9, Oct 27-28                                    $350


TS: Exchange Server 2007, Configuring Exam                                 70236          N/A     N/A    Select your Date                                      $125

            nyc.gov/ctc                                                     7/15/2011                                                                     14
                                            CITYWIDE TRAINING CENTER: SUMMER/FALL 2011 COURSE SCHEDULE


                                      COURSE TITLE                                             CODE             CREDITS             DAYS                           DATES                      COST



MCTS: Microsoft Exchange Server 2010 Configuration

                                                                                                                                           Jul 18-22, Jul 25-29, Aug 1-5, Aug 22-26,
                                                                                             online live                                   Sep 12-16, Sep 26-30, Oct 3-7, Oct 24-28,
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010                      O10135                                       Nov 14-18, Dec 5-9, Dec 12-16                      $875
                                                                                                                 3.0 CEU             5


                                                                                              IT1013             3.0 CEU             5     Aug 15-19, Oct 3-7, Nov 14-18                      $1,625


TS: Exchange Server 2010, Configuring Exam                                                     70662               N/A              N/A    Select your Date                                   $125

NETWORKING SECURITY
CompTIA Security+ Certification Training

                                                                                                                                           Jul 11-15, Jul 18-22, Aug 1-5, Aug 15-19,
Security+ Certification (2008 Objectives)                                                    online live                                   Sep 12-16, Sep 19-23, Oct 3-7, Oct 24-28           $875
                                                                                               O550              3.0 CEU             5     Nov 14-18, Dec 12-16


Security+ Exam                                                                                SY0201               N/A              N/A    Select your Date                                   $258


PROGRAMMING / DEVELOPMENT
MCTS: .NET Framework 3.5, ADO.NET Applications

                                                                                             online live
Foundations of Microsoft .NET 2.0 Development                                                  O2956              1.8CEU             3     Aug 22-24, Oct 26-28                               $525

                                                                                             online live
Advanced Foundations of Microsoft .NET 2.0 Development                                         O2957             1.8 CEU             3     Sep 7-9, Nov 21-23, Dec 27-29                      $525
                                                                                             online live
Visual Studio 2008: ADO.NET 3.5                                                                O6464             1.2 CEU             2     Aug 31-Sep 1, Dec 7-8                              $350


TS: Microsoft .NET Framework – Application Development Foundation Exam                         70536               N/A              N/A    Select your Date                                   $125

TS: Microsoft .NET Framework 3.5, ADO.NET Application Development Exam                         70561               N/A              N/A    Select your Date                                   $125


PROJECT MANAGEMENT
                                                                                                                                           Jul 11-15, Jul 18-22, Aug 8-12, Aug 22-26,
                                                                                             online live                                   Sep 12-16, Sep 26-30, Oct 17-21,
Project Management Professionals (PMP) Certification                                           O441              3.0 CEU             5     Oct 31-Nov 4, Nov 28-Dec 2, Dec 12-16              $1,125

                                                                                               IT441             3.0 CEU             5     Jul 5-8, Aug 29-Sep 2                              $2,375

CompTIA Project+ Certification Training
                                                                                             online live
Project+ Certification - A CompTIA Certification (2009 Objectives)                             O9026             3.0 CEU             5     Jul 18-22, Oct 3-7, Dec 19-23                      $875

Project+ Exam                                                                                 PKO003               N/A              N/A    Select your Date                                   $239

ITIL CERTIFICATION

                                                                                                                                           Jul 11-13, Jul 27-29, Aug 10-12, Aug 22-24,
                                                                                             online live                                   Sep 7-9, Sep 19-21, Oct 5-7, Oct 19-21,
ITIL V3 Foundations                                                                            O442              1.8 CEU             3     Oct 31-Nov 2, Nov 21-23, Dec 7-9                   $675




                                                                           Printed on paper containing 30% post-consumer material



             nyc.gov/ctc                                                                         7/15/2011                                                                               15
SMARTER
 WORK
SMARTER



nyc.gov/ctc
 

 

                      2 Wa                   st
                                   Street, 21s  Floor, Ne
                         ashington S                             NY 10004  
                                                        ew York, N
                                                             
                                         T      DIRECTIO
                                         TRAVEL D      ONS 
Subways 
S       
R train to th
R                     Street Stati
            he Rector S          ion 
Take any exit and you will be on Trinity
T                                                                 nity Place. Tra
                                        y Place. Head south on Trin                          he pedestrian
                                                                                avel across th           n overpass 
(footbridge).  Descend the  stairs on the             overpass. 2 W
                                        e left of the o           Washington S               black glass bu
                                                                               Street is the b            uilding on 
the right. 
t
 
1 train to th
1                     Street Station 
            he Rector S
E at  the  fr
Exit                         p             Morris  Street exit. 
              ront  of  the  platform  at  M             t 
Walk  straight  ahead  (so
W                            outh)  and  t               s 
                                           travel  across the 
pedestrian  ov
p             verpass  (foot               cend  the  stairs  on 
                             tbridge).  Desc
the left of the
t             e overpass. 2  Washington  Street is the  black 
glass building on the right. 
g
 
4 or 5 train
4                     wling Green
           n to the Bow         n Station 
Take Battery  Place/Broadw
T                           way exit. Walk west on Ba  attery 
Place.  Turn  r
P                          shington  Stre
              right  on  Was             eet.  2  Washington 
Street is the b
S             black glass building on the left. 
 
Buses 
B
M
M5: Staten Isl land Ferry Terminal  
M20: South Fe
M              erry 
M15: South Fe
M              erry 
 
F
For M15, get  off at Water  Street Head  north on Bro  oad St 
toward Water Street Turn
t                                         e Street Turn
                            n left at Stone            n right 
at                                        een          e 
a Broadway.  Turn  left  at  Bowling  Gre continue onto 
Battery  Place Turn  right  at  Wash
B              e.                         hington  Streeet  2 
Washington S
W                           black glass building on the left. 
              Street is the b
 
For both the  M5 and M20
F                           0 buses, get o             Street. 
                                          off at State S
Walk  west  an follow  Sta Street.  Tu left  on  Ba
W             nd            ate           urn           attery 
Place.  Turn  r
P             right  on  Wasshington  Streeet.  2  Washington 
S             black glass building on the left.  
Street is the b
 
Staten Islan
S          nd Ferry 
Whitehall Terminal / South
W                         h Ferry 
 
              212) 487‐5600 
      Tel:   (2                    Ema              trainingcenter@dcas.nyc.g
                                     ail:   citywidet                       gov  Web:   nyc.gov/ctc
                                                               
    
SUMMER & FALL 2011 FEATURED COURSES

         Special Training & Certificate Programs
           Defensive Driving Strategies for Driver Improvement
         NYC Customer Service Professional Certificate Program
NYCertified New York City’s Language Assessment and Training Program

           Computer/ Professional IT Training
                          Mentored Learning
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