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Sales Pitch for Financial Services

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					                                              Microsoft BizTalk Server
                                              Customer Solution Case Study




                                              ING Improves File Transfer and Interoperability
                                              with Business Process Management Solution



Overview                                      ―When looking at solutions, we always had
Country or Region: United States
Industry: Financial services–Banking
                                              interoperability, flexibility, and reliability in mind. We
                                              needed something that could be a hub for all data
Customer Profile
ING Investment Management manages
                                              movement across the organization.‖
more than U.S.$224 billion in assets for      Thomas Schreier, Senior Vice President of IT, ING Investment Management
around 500 clients in the U.S. Forbes ranks
ING Group as the ninth-largest company in     ING Investment Management is one of the world‘s largest
the world.
                                              investment managers and globally administers more than U.S.$500
Business Situation                            billion in assets across 33 countries. In the U.S., ING was looking
ING needed a tool to connect its data with
the disparate systems of a new back-office    for a sourcing partner to provide enhanced back-office capabilities.
outsourcer. The company also wanted a         It selected The Bank of New York Mellon (BNYM), but needed a
central hub for all its financial
communications.                               system to support scalable and reliable data flow between the two
                                              organizations. Microsoft helped ING deploy Microsoft® BizTalk®
Solution
ING found the connectivity it needed in       Server 2006 R2, Microsoft BizTalk Accelerator for SWIFT, and
Microsoft® BizTalk® Server 2006, Microsoft    InfoPath® Forms Services to provide interoperability with BNYM
BizTalk Accelerator for SWIFT, and
InfoPath® Forms Services. The solution was    infrastructure. ING now has a system capable of handling large
implemented in less than one month.           volumes of financial data without adding significant technological
Benefits                                      complexity.
 Standardized environment
 Improved data transfer
 Partnership with Microsoft
 Hub for communications
                                            Situation                                           Reliability. ING wanted to provide its
                                            Based in the Netherlands, ING Group is               clients with guaranteed messaging and
                                            ranked by Forbes as the world‘s ninth-largest        closely manage service and maintenance
                                            company. In the U.S., the investment                 costs associated with financial
                                            management arm manages more than                     messaging and data transfers.
                                            U.S.$224 billion for its clients. The firm
                                            specializes in customized client investment      ―When looking at solutions, we always had
                                            solutions and works with a variety of            interoperability, flexibility, and reliability in
                                            investment products for a diverse client list.   mind,‖ says Schreier. ―We needed something
                                            ING decided to outsource institutional back-     that could be a hub for all data movement
                                            office functions, including trade settlements,   across the organization.‖
                                            trade enrichment, reconciliations, accounting,
                                            and valuations processing. ING needed a          Solution
―Microsoft didn‘t come                      best-of-breed solution, automated processes      After taking these requirements to several

in with a high-pressure                     continually improved by market conditions
                                            and clients, and access to a sourcing
                                                                                             vendors, ING chose Microsoft to provide the
                                                                                             connectivity it needed. Schreier says: ―We
sales pitch; it just                        partner‘s global infrastructure. ING chose The   had a long standing relationship with

asked, ‗How can we                          Bank of New York Mellon (BNYM) for its scale
                                            and depth of knowledge in all types of
                                                                                             Microsoft, but needed to know that the
                                                                                             solution would operate not just with our own
help you?‘ It is a                          securities processing. Thomas Schreier,          software, but with BNYM software too.‖ In

perfect example of                          Senior Vice President of IT at ING Investment
                                            Management, says: ―We needed a way to
                                                                                             May 2008, Microsoft provided ING with a
                                                                                             proof of concept that demonstrated how ING
what we look for in a                       communicate with BNYM, but it has a              could send SWIFT and other messages to

strategic partner.‖                         different infrastructure from the one we have
                                            at ING. We needed a simple, quick, and
                                                                                             BNYM through Microsoft BizTalk® Server
                                                                                             2006 R2. Once this was complete, it took just
Thomas Schreier, Senior Vice President of   secure way to move data between the              one month to implement the solution in a test
IT, ING Investment Management               companies.‖                                      environment.

                                            ING has systems built on Microsoft®              The key Microsoft technologies are:
                                            technologies, but BNYM uses a variety of in-      BizTalk Server 2006—a business process
                                            house technology environments. ING began             management server that communicates
                                            looking for technology that could act as a           with different software systems.
                                            gateway to the BNYM architecture, with three      InfoPath® Forms Services—an application
                                            key requirements.                                    to generate XML-based forms over the
                                                                                                 Web.
                                               Interoperability. The solution had to
                                                connect with divergent systems and move      ING consolidated several data hubs into one
                                                different types of data files—such as XML,   place—the ING Data Store—that acts as a
                                                flat, site template, comma separated         central repository for all of the organization‘s
                                                value, and Microsoft Office Excel®           information going to or coming from BNYM.
                                                spreadsheet software files—easily. The       Microsoft helped connect BizTalk Server to
                                                technology needed to be compatible with      the ING Data Store. Once live, all the data
                                                BNYM architecture.                           moved between ING and BNYM will go from
                                               Flexibility. ING needed technology that      the BizTalk Server to the ING Data Store.
                                                could handle staged migrations. Because      From here, data can be transferred
                                                of the volumes of data involved, the         downstream to other systems easily. ―We can
                                                company wanted to migrate different          use it as a true conduit for our back-office
                                                systems in different time frames, without    data,‖ says Schreier. ―We won‘t need to rely
                                                creating significant business disruption.
                                            on system-to-system connections and we can       be transmitted automatically and seamlessly
                                            interface disparate systems efficiently.‖        between the two organizations through SWIFT
                                            InfoPath Forms Services is used for manual       messaging. Schreier says: ―This venture is
                                            checking of data and exceptions. When            fundamental if we are to continue offering
                                            flawed messages enter the system, they can       better services to our customers. The solution
                                            be flagged quickly and displayed in InfoPath     from Microsoft is a vital part of the project.‖
                                            forms, for review and amendment. With
                                            InfoPath, the amount of time that messages       The reliability of BizTalk Server was crucial in
                                            are out of the system is minimal. ―BizTalk       the selection process—hours that could be
                                            Server is excellent at communicating data        consumed by system monitoring and problem
                                            between systems, but we also need clear          resolution can now be assigned to application
                                            information for end users. InfoPath makes        development. The team can also bring more
―BizTalk Server is                          this easy,‖ says Schreier.                       financial messages into the BizTalk Server
                                                                                             environment. ING plans to move other inter-
excellent at                                ING is going live with the solution in           application communications through BizTalk
communicating data                          December 2008 and Schreier is in no doubt        Server. The current reliance on system-to-
                                            that the Microsoft environment, using BizTalk    system connections will be phased out and
between systems, but                        Server connected to Microsoft SQL Server®        the firm will add flexibility to its
we also need clear                          2005 data management software, is crucial        communications as uploaders and exporters
                                            to the outsourcing project‘s success. ―BizTalk   are removed from systems. ―BizTalk Server
information for end                         has gone through several iterations and is       will allow us to cut costs across the
users. InfoPath makes                       now a prime-time product,‖ says Schreier.        environment,‖ says Schreier. ―We‘re spending
                                            ―This has been one of the smoothest              too much money on fixing and monitoring
this easy.‖                                 implementations we‘ve had.‖                      data communications processes and with
Thomas Schreier, Senior Vice President of                                                    BizTalk Server we hope to see considerable
IT, ING Investment Management               Expert Guidance Throughout                       savings in this area.‖
                                            Implementation
                                            Because ING had an established relationship      Standardized Development Environment
                                            with Microsoft, Schreier‘s team already          As ING connects different applications to
                                            understood its development and operational       BizTalk Server, information will move
                                            tools. ING also has Microsoft Services           seamlessly between systems. This will
                                            Premier Support and benefited from               eliminate some interfaces and result in
                                            architectural and design reviews throughout      considerable data consolidation in others.
                                            the project. Microsoft has made experts from
                                            the BizTalk Customer Advisory Team available     ING can use BizTalk Server and pre-built
                                            to ING for operational reviews and guidance      mapping components to give data more
                                            on issues such as backing up data, system        meaning and alter the schema and format of
                                            management, and additional strategic             business documents. Furthermore, users will
                                            implementations. These factors made the          subscribe to process changes automatically,
                                            deployment fast and straightforward and ING      cutting down on training and maintenance
                                            was able to start sending test messages in       time.
                                            less than one month.
                                                                                             More Reliable Data Movement
                                            Benefits                                         The simplified environment will mean a move
                                            ING has created a stable and reliable solution   from scheduled testing and monitoring to
                                            for the free flow of data in and out of BNYM.    event-driven activity. Currently ING has
                                            With BizTalk Server and BizTalk Accelerator      several scheduled monitoring tasks that
                                            for SWIFT, ING can be assured that               require supervision by the IT team. Using
                                            settlement and trade matching messages will      BizTalk Server, processes become incident-
                                                                based, as the system responds to information          Microsoft Server Product Portfolio
For More Information                                            entering from internal and external sources.          For more information about the Microsoft
For more information about Microsoft
                                                                                                                      server product portfolio, go to:
products and services, call the Microsoft
                                                                Not only will there be a reduction in the             www.microsoft.com/servers/default.mspx
Sales Information Center at (800) 426-
                                                                number of scheduled tasks, but management
9400. In Canada, call the Microsoft
                                                                and supervisory activity will be noticeably
Canada Information Centre at (877) 568-
                                                                reduced. ―The information mesh that we have
2495. Customers who are deaf or hard-of-
                                                                now will be replaced by a simpler, more
hearing can reach Microsoft text telephone
                                                                stable environment. This will be crucial as the
(TTY/TDD) services at (800) 892-5234 in
                                                                volume of data moving through the business
the United States or (905) 568-9641 in
                                                                is increasing so quickly,‖ says Schreier.
Canada. Outside the 50 United States and
Canada, please contact your local
                                                                A Stronger Strategic Partnership
Microsoft subsidiary. To access information
                                                                ING was impressed with the flexible approach
using the World Wide Web, go to:
                                                                taken by the Microsoft team, and its
www.microsoft.com
                                                                commitment to finding the right solution.
                                                                From initial consultancy, to design and
For more information about ING
                                                                readiness reviews and on-site training, ING
Investment Management products and
                                                                benefited from a wide range of services.
services, call +1 (212) 309 8200 or visit
                                                                Schreier is now planning to send his
the Web site at:
                                                                employees to Microsoft training facilities to
www.inginvestment.com
                                                                take full advantage of the capabilities of the
                                                                new solution. ―Microsoft didn‘t come in with a
                                                                high-pressure sales pitch; it just asked, ‗How
                                                                can we help you?‘ It is a perfect example of
                                                                what we look for in a strategic partner,‖ says
                                                                Schreier.

                                                                A Central Hub for All Communications
                                                                Using BizTalk Server, ING has created a hub-
                                                                and-spoke model for data movement.
                                                                Currently there are two spokes—one for use
                                                                within ING and one for BNYM, but, in time, it
                                                                wants to add more.

                                                                ING is already looking at using BizTalk Server
                                                                to connect to another third-party investment
                                                                application. ―This is going to be the new
                                                                standard for any communication within the
                                                                organization,‖ says Schreier. ―BizTalk Server
                                                                will become the focal point of all our
                                                                messaging.‖


                                                                 Software and Services                               Technologies
                                                                    Microsoft Server Product Portfolio               − InfoPath Forms Services
                                                                     − Microsoft BizTalk Server 2006 R2
                                                                     − Microsoft BizTalk Accelerator for SWIFT

This case study is for informational purposes only. MICROSOFT
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.

Document published September 2008

				
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