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Payment Option Survey - CSMFO

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					What type of payment options do you offer your customers for making utility payments on site, over the internet, through the mail, or on the phone?


                                                  Credit                   Night       ACH        Bill pay
                                      In Person    Card          Mail      Drop      program     services    Lockbox      Internet                    Contact
                                        Cash,
Amador Water Agency                     Check   In person         x                                                                    Michael Lee
                                        Cash, In person,                              bank
City of American Canyon                 check     phone                              autopay                     x                     Joan Streit
                                                Phone, In
                                                 person,                                                                                                             On-line will also include
City of Berkeley                          x        mail           x                                                       Dec-05       Heather Murphy                check by phone
City of Brisbane                          x         x                                   x                                              Stuart Schillinger
                                        Cash,
                                        Check,
                                        Money
City of Camarillo                       Order                     x          x      Direct pay      x                                  Anita Lawrence
                                        Cash,
City of Cloverdale                      check                                x          x                                              Barry Whitley
                                                                                                                                                                     We are currently looking at
                                                                                                                                                                     taking checks over the
                                                                                                                                                                     Internet. We are also
                                        Cash,      In person,                         bank                                                                           working on an Equalized
City of Corona                          Check       Auto pay      x          x       autopay                                 x         Kelly Taylor                  Payment Plan.
                                        Cash,
                                        Check,
                                        Money
City of Cotati                          Order                     x                                                                    Jone Hayes
                                        Cash,
City of Covina                          Check                     x          x                                                         Joan Michaels Aguilar
                                        Cash,      In person,
City of Del Mar                         Check       Auto pay      x                     x                                              Troy Faris
City of El Cajon                          x                       x                                                          x         Joyce Nevarez
                                        Cash,          In
City of Folsom                          check       process     check                                                                  Rachelle Agatha
City of Fountain Valley                   x             x         x                                                                    Elizabeth Fox
                                                   In person,
                                                     phone,
                                        Cash,      automatic
City of Gilroy                          Check       payment                             x                                              Raymond Chin
                                        Cash,      In person,                                                                                                        Also have a Local market
City of Loma Linda                      Check        phone        x          x         x                                 Credit card   Diana DeAnda                  payment center
                                        Cash,                                        UBOC
                                        check,                                       Direct
City of Lomita                           debit     In Person      x                 Payment                                            Lori Ann Farrell
                                                      Single
                                                    time - In
                                                    person,
City of Millbrae                         Cash         phone     Checks       x          x                                              Ron Popp
                                                   Phone, In
City of Monrovia                           x         person                         Auto Pay                             Credit card   Marguerite Wong
                                                                                       Fed
                                                                                     Reserve
City of Mountain View                      x                                        auto debit      x            x         Not yet     Robert Locke, Patty Kong
                                                   In person,
                                                     phone,
                                                   automatic
                                        Cash,       payment,                          bank                               ACH Debit,
City of Newport Beach                   check         FAX       checks               autopay                               Credit      Lois Thompson/Glen Everroad
                                        Cash,
                                       Check,
                                       Money
                                        Order,                  Check,                                          Bill
                                      Traveler's   In person,   Credit                                       Consolida
City of Orange                         Checks        phone       card        x                      x          tion                    Barbara Behrens
                                        Cash,      In person,                        Direct
City of Pleasanton                      Check        Phone        x                 Payment         x                    Next year     Ann Riley
City of Porterville                       x                       x          x                                                         Susan Slayton
                                        Cash,      In person,                         bank
City of San Bruno                       check        phone      check                autopay                                           Alissa Lee
                                        Cash,                                         bank
City of San Clemente                    Check      In person      x                  autopay                     x                     Ton Redina
City of San Luis Obispo                   x          Phone        x                     x           x                    Near future   Bill Statler
City of San Juan Capistrano               x            x          x                                                                    Cindy Russell
                                        Cash,
City of Santa Barbara                   check      In person                                                                           Rudolf Livingston
City of Santa Clara                       x          Phone        x                                                        Jan-06      Sandy Myers                   Also through the IVR

City of Santa Paula                        x        Phone         x                 Auto debit                                         Tina Rivera
                                                                                                                                                                     Phone payments include
                                                                                                                                                                     checking, savings, and
                                                                                                                                                                     credit card which are
                                        Cash,      In person,                                                                                                        processed by staff over the
City of Santa Rosa                      Check        phone      Check        x                      x                                  Patty Kutches                 Internet
City of Seal Beach                                    Mail                                                               Credit card   Pamela Arends King
City of Sonoma                             x                      x                                                                    Carol Giovanatto
City of Tehachapi                          x                      x                     x                                              Hannah Chung
                                                                                                                                                                     Torrance contracts with a
                                                                                                                                                                     3rd party for utility billing
City of Torrance                           x           x                                                                     x         Linda Barnett                 and collection
City of Tustin                             x           x                     x                                               x         Ron Nault
What type of payment options do you offer your customers for making utility payments on site, over the internet, through the mail, or on the phone?


                                                  Credit                   Night       ACH       Bill pay
                                      In Person    Card         Mail       Drop      program    services    Lockbox       Internet                Contact
                                        Cash,
                                        Check,
                                       Cashiers In person,
Lake Arrowhead CSD                      check   on phone                                                                Credit card   Kathy Cortner
                                                                                                  Some                                                      If you use Checkfree they
                                                                                               converted                                                       will gladly convert your
                                        Cash,                                                   to direct                                                      payments to elctronic
Mesa Consolidated Water District        Check     3rd Party                  x          x        deposit       x                      Victoria Beatley              deposit (ACH)
                                                                                                  Some
                                                                                               converted
                                                                                                to direct               Two weeks,                            Checkfree deposited
Tuolumne Utilities District                                                                      deposit                 3rd party    Dick Pattinson             electronically
                                        Cash,
                                        check,                                                                           Set-up in
West Valley Water District               debit     Phone                     x      Easy Pay                             process      Deborah Sousa

				
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