Flat 106 Trinity Court 2 Mobile: +234 808 700 4727
Deramola Street, Mende Mobile: +91 97290 42226
Maryland, Lagos, firstname.lastname@example.org
O B JE CT IVE
Career goal includes attaining a Senior Healthcare Operations Management, Hospital Administration, and
Business Development position at a healthcare provider, hospital, medical centre, or university. My
significant experience and education in this discipline positions me as an excellent fit for any healthcare,
hospital, or medical university employer needing expertise in this field.
EX EC UT IV E S UM MA R Y
A seasoned and successful healthcare, hospital, Medical University, Diagnostic Centre, management
and Operations professional with 13 years experience in healthcare, hospital administration, human
resources administration, and business development/operations who has designed, developed, and
implemented policies and procedures that have helped decrease operational costs and increase
Developed global healthcare marketing plan, targeting African nations such as Kenya, Nigeria, Botswana,
Ghana, Uganda, and South Africa and facilitated successfully team-building, which helped increase
employee moral and improve product/service deliverables.
Served as liaison with third-party administrators such as leading HMOs, Health Insurance firms etc.,
targeting medical insurance needs of their clients for rapid revenue generation.
Healthcare, hospital, university medical centre, diagnostic centre, and laboratory management
professional with 13 years experience.
Established world class diagnostic centre and made it profitable in six months; helped achieve
international quality standards.
Facilitated policy, project management processes, budget control, vendor negotiation, human
resource processes, process improvements, program development, and facility expansion
Designed, developed, and implemented business policies, procedures, and processes at Lagos
State University Teaching Hospital, Lagos.
Developed global marketing plan for exposure to African nations such as Kenya, Nigeria,
Botswana, Ghana, Uganda, and South Africa.
Standardized services per ISO, CRISIL & ICRA; proficient in NABH, NABL, ISO, and JCI standards
Worked in multi-ethnic, multi-cultural work environment.
Facilitated successfully team-building, which helped increase moral and improve product/service
Acted as liaison with third-party administrators, insurance companies and generated high sales
Designed, developed, and implemented new system of operational activities in clinical
laboratories, which reduced downtime of lab equipment by 100%
Established specialised health screening departments and coordinated with nurse administrator
to create BUPA Standards packages.
PRO F E S S IO N A L E MPL O YM E NT
Lagos State University Teaching Hospital, Lagos, Nigeria Mar 2009 - present
Manage administration, operation, and logistic processes, and oversee business activities of the
BTHDC LASUTH which is a PPP (Public Private Partnership) venture.
Manage daily activities related to control and development of SOPs for Radiology, Pathology and
Health Screening Departments.
Establish a business association between the state government authorities of Lagos, and the
centre to develop business volume.
Develop and maintain good relations between key decision makers in the state government of
Lagos and State Government Hospital CMD; conduct marketing seminars.
Manage turn-key projects and community outreach programmes all over the state.
Promote medical tourism and telemedicine.
Implement PACS in coordination with GE African Division.
Implement JCI standards to State University Teaching Hospital
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Sukhdev Raj Soin Hospital, Faridabad Nov 2007 - Feb 2009
Director, Hospital Administration
Managed staff of 250 and all hospital operations.
Expanded the green field project of the hospital.
Streamlined departmental policies and procedures, which helped lower operational costs
Establishing various specialty and super specialty departments
Facilitated bio-medical instrumentation conceptualization.
Created websites and marketing materials for promotion.
Expanded and diversified rural and community outreach programme
Developed a full spectrum of HR processes & programs which encompassed employee relation,
learning and development, compensation & benefits, performance management/development
Established new departments and introduced outsourcing of consultants in the areas of Oncology,
Urology, and Cardiology etc.
Active role in talent acquisition of super specialists to establish speciality departments.
Improved turnover by 70% in two months and revenue by 700% in 6 months.
Managed USA foundation funds as per FCRA regulations.
Liaison with Senior Govt. Officials to get Government aided programmes for rural welfare.
Championed the fund raising programme for the institution.
Vasan Eye Care, Madurai Feb 2007 - Oct 2007
Managed Madurai operations of the healthcare group; oversaw administration of 250 crores
turnover project with a single centre‟s annual revenue being Rs 12 crores.
Planned facility expansion, setting up branches in neighbouring towns.
Assisted in the architectural design of all facilities and project management, website design
structure, and e-com gateway establishment for international patients.
Implemented the concept of “Hub & Spoke Model” in eye care services.
Facilitated public relations; served as liaison with the media, bureaucrats and voluntary
Streamlined efforts for positioning the company as „National Player‟ in healthcare.
Functioned as Process Leader for introducing and conforming to ISO standards, NABL and NABH.
Srimanta Sankardeva Hospital & Research Institute, Dibrugarh Jan 2002 - Dec 2006
Developed and handled key corporate customers like Bharat Electronic Ltd., Hindustan
Aeronautics Ltd., ITI, Airtel, Paramount Healthcare, United Healthcare, etc.
Enhanced doctor referrals to 30% and created a powerful peer network.
Initiated new systems & processes for seamless operational flow such as appointment
scheduling, clinician coordination, registration & follow up; managed patient care through triage
system with a general duty medical officer, which helped improve patient care.
Played a key role in establishing super speciality departments such as Oncology, Urology,
Cardiology and Gastroenterology; acquired ISO 9001:2000 certification through British Standards
Institute for the hospital and was designated Management Representative (MR)
Recipient of “Best Staff Award” Crown for the year 2005.
Introduced specialty clinics for diabetes, pain, and lifestyle preventive medicine.
Provided better service support from equipment suppliers and reduced down time by 60%
Designed, developed, and implemented new systems of operational activities in clinical
laboratories, which reduced downtime of lab equipment by 100%
Established neo-natal ICU within record time, in association with the neonatologists & engineers
Managed renal transplant, dialysis unit, and biomedical engineering departments.
Augmented patient inflow by 150% within 1 year.
Corporate clients like Oil and Natural Gas Corporation Ltd and Indian Oil Corporation has been
tied up to create exceptional revenue inflow.
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Indian Institute of Enterprises Management • 2011(Expected)
P.G. Diploma in Lean Six Sigma – Black Belt
Madurai Kamaraj University • 2001
PDDMM (Marketing Management)
Madurai Kamaraj University • 1998
Masters in Hospital Management
ANJAC College • Sivakasi • 1995
PRO F E S S IO N A L A F F IL I A TI O N S / C ERT I FI CA T I O N S
Life member of Academy of Hospital Administration, India
Active life member of American Health Information Management Association (AHIMA), USA
Active life member of Federation of Hospital Administrators of India, South Chapter
Creator and owner of International Hospital Administrators Group in Linkedin.com with more than
1 million connections around the globe
COR E C OM PE TE N CI E S
Strategic business planning Global marketing & business development
Establishing Public Private Partnership Team leading & mentoring
(PPP) Policy formulation
Hospital operations Turn-around operations
P&L management Administrative audits
Quality accreditation HR (employee relations, compensation,
Quality enhancements benefits)
Cost saving initiatives Leadership training
PRO F E S S IO N A L TRA I NI NG / S EM I NA R S
Proficient speaker and leadership trainer: presented seminars on leadership, PPP module lectures
at Sri Ramachandra Hospital and Research Centre (A Harvard Medical University Affiliated
Attended international seminars and conferences in Hospital Administration in Lagos, Nigeria,
Conducted international symposium and served as Chief Secretary in executing the programme
for 3 days in Lagos, Nigeria.
Organised International Seminars and Camps in Lagos by Outsourcing doctors from India
Participant of Total Quality Management in Healthcare seminar at Meenakshi Mission Hospital,
Initiated & conducted National Level Symposium and CME‟s in Oncology, Cardiology & Urology
Participant of National Level Hospital Management seminar by the Indian Hospital Association at
SGPGI, Lucknow, India
Presented paper on Supplier Satisfaction
Conducted survey on vendor satisfaction
Presented dissertation on surgical items utilisation
Awards and achievements in various intercollegiate seminars
S KI LL S
Proficient in Microsoft Office Applications, Adobe PageMaker, Internet, Net meeting, WebEx and
Proficient in English, Tamil, Hindi, and Assamese.
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