RESOURCE GUIDE

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					                                                                                                                               THE ISLAND $AVINGS PLAN   RESOURCE GUIDE

                                                                                                                                                         The Island $avings Plan, the State of Hawai`i’s Deferred Compensation Plan, offers this
                                                                                                                                                         Resource Guide to State and Neighbor Island employees as a helpful tool. This Guide takes
                                                                                                                                                         you step-by-step through managing your Island $avings Plan account. There are instructions
                                                                                                                                                         on accessing your account online and managing your investments through the Plan Web site.
                                                                                                                                                         There’s also an overview on accessing your Plan account by phone through the toll-free Plan
                                                                                                                                                         Information Line, either by using the automated system, or by speaking with an ING Participant
                                                                                                                                                         Services Representative or Plan Consultant from the local office.



OVERVIEW OF THE ISLAND $ AVINGS PLAN INFORMATION LINE MENU OPTIONS


Here’s how to navigate through the Information Line's automated system.
First dial 1-888-71-ALOHA (1-888-712-5642), and press “1” to enter the system.
You will be prompted to enter your Social Security Number and Password. Then you will have
the following options to choose from:
                                                                                     PRESS

                ACCOUNT INFORMATION                                                  1
                Account balance                                                            1
                Fund performance                                                           2
                Daily fund prices                                                          3

                INVESTMENT ELECTIONS &
                CONTRIBUTION INFORMATION                                             2
                Change contribution amount                                                 2
                Change investment allocations                                              3

                TRANSFERS                                                            3
                Reallocate account                                                         1
                Transfer between funds                                                     2

                FORMS & DOCUMENTS                                                    4

                OTHER OPTIONS                                                        5
                Withdrawals                                                                1
                Automatic rebalancing                                                      2
                Password changes & Internet access                                         3
                            Password changes                                                   1
                            Internet access                                                    2
                Main menu                                                                  *

                EXIT THE INFORMATION LINE                                            9

                SPEAK TO A ING
                PARTICIPANT SERVICES REPRESENTATIVE                                  0
                (Available weekdays from 6:00 a.m. to 5:00 p.m. (HST) and Saturdays
                from 6:00 a.m. to 12:00 p.m. (HST), excluding New York Stock Exchange holidays.)

                Note: Transactions completed before 9:00 a.m. (HST) are effective the same business day
                (except Saturday, Sunday, and New York Stock Exchange holidays). Transactions completed at
                or after 9:00 a.m. (HST) are effective the next business day.


                Enrolling in the Island $avings Plan is easy — get and complete a
                Participation Enrollment Agreement form, then return it to the ING
                Honolulu office.
                                                                                                             HI.RESGUI.05.10
THE ISLAND $ AVINGS PLAN ALLOWS YOU TO EASILY MANAGE YOUR RETIREMENT ACCOUNT ONLINE OR OVER THE TELEPHONE                                          – 24      HOURS A DAY,         7   DAYS A WEEK




                  Online Account Access and Planning Tools                                                                    Account Access by Phone: 1-888-71-ALOHA (1-888-712-5642)
                  The Island $avings Plan Web site at https://islandsavings.ingplans.com allows you to                        The Island $avings Plan has an automated toll-free Information Line that
                  view your account information, process transactions, update personal data, and                              provides you with account access, investment information, and the ability to
                  access a variety of interactive financial planning tools. The Island $avings Plan Web                       make transactions.
                  site is a convenient way to manage your account!
                                                                                                                              Accessing The Island $avings Plan Information Line                                           IMPORTANT INFORMATION
                  Accessing The Island $avings Plan Web Site                                                                          Call the Island $avings Plan Information Line at 1-888-71-ALOHA (1-888-712-5642).
                           Log on to https://islandsavings.ingplans.com.
                                                                                                                                      Press “1” to access the automated system.
                           Enter your Social Security Number.                                                                                                                                                              G E T T I N G A PA RT I C I PAT I O N
                                                                                                                                      Enter your Social Security Number.                                                   ENROLLMENT AGREEMENT
                           Enter your Password.
                                                                                                                                      Enter your Password.                                                                 FORM TO JOIN THE
                           Click on “Login.”                                                                                                                                                                               I S L A N D $ AV I N G S P L A N
                                                                                                                                      Using your keypad, select the appropriate menu option.
                           You must first activate your access by clicking on
                                                                                                                                                                                                                           You must complete a Participation
                           “Activate Internet Access,” then click on “OK.”                                                    Expert Assistance By Phone or In Person                                                      Enrollment Agreement form to join
                                                                                                                              The Island $avings Plan provides you with personalized support from Participant              the Island $avings Plan.
                                                                                                                              Services Representatives and Plan Consultants.                                               This form is available on the
                  W H AT Y O U C A N D O AT H T T P S :// I S L A N D S AV I N G S . I N G P L A N S . C O M                                                                                                               Island $avings Plan Web site
                                                                                                                              ING Participant Services Representatives                                                     at https://islandsavings.ingplans.com
                  24-hour Account Access and Information                Financial Resource Center                             ING Participant Services Representatives can answer questions about the Island               in the “Forms” section, at the ING
                  • Check Balances                                      Access to Financial Tools                             $avings Plan, help you access your account balance, and process all transactions.            Honolulu office, or by calling the
                  • Manage Investments                                  • Interactive Calculators                                                                                                                          Island $avings Plan Information Line
                  • View and Download                                   • I-Chat Transcripts                                  To reach a ING Participant Services Representative, call 1-888-71-ALOHA
                                                                                                                                                                                                                           at 1-888-71-ALOHA (1-888-712-
                    Announcements and                                                                                         (1-888-712-5642) and press “1.” Once you enter the automated system, enter your
                                                                        Education                                                                                                                                          5642) and requesting an enrollment
                    Plan Information Online                                                                                   Social Security Number and your Password, and press “0.” ING Participant Services
                                                                        • Retirement Planning                                                                                                                              form from a ING Participant Services
                                                                                                                              Representatives are available weekdays from 6:00 a.m. to 5:00 p.m. (HST) and
                  Statements                                            • Personal Finance                                                                                                                                 Representative. ING Participant
                                                                                                                              Saturdays from 6:00 a.m. to 12:00 p.m. (HST), excluding New York Stock
                  • Check Fund Performance                              • Estate Planning                                                                                                                                  Services Representatives are
                                                                                                                              Exchange holidays.
                  • Review Plan Details                                 • Family and Finance                                                                                                                               available weekdays from 6:00 a.m.
                  • Download Forms                                                                                                                                                                                         to 5:00 p.m. (HST) and Saturdays
                                                                                                                              Plan Consultants                                                                             from 6:00 a.m. to 12:00 p.m. (HST),
                                                                                                                              Plan Consultants travel across the state conducting Island $avings Plan workshops in         excluding New York Stock Exchange
                  You will receive a confirmation number after each transaction you perform.                                  state and county offices. They are also available weekdays at the local Honolulu
                  Please keep it for future reference.                                                                                                                                                                     holidays.
                                                                                                                              office to meet with employees individually, to review either your investments or your
                                                                                                                              retirement savings strategy.                                                                 Return your completed form, by
                  Note: Transactions completed before 9:00 a.m. (HST) are effective the same business day (except Saturday,
                  Sunday, and New York Stock Exchange holidays). Transactions completed at or after 9:00 a.m. (HST) are                                                                                                    mail or in person, to the ING
                  effective the next business day.                                                                            To reach an Plan Consultant at the local Honolulu office, or to find out when there is       Honolulu office: ING, 1003 Bishop
                                                                                                                              a workshop in your area, call 1-888-71-ALOHA (1-888-712-5642) and press “2.”                 Street, Pauahi Tower, Suite 1160,
                                                                                                                              Workshop schedules are also available online at https://islandsavings.ingplans.com.          Honolulu, Hawai`i 96813.
         IF YOU LOST YOUR    PASSWORD                                                                                         Plan Consultants are at the office weekdays from 8:00 a.m. to 5:00 p.m. (HST).
                                                                                                                                                                                                                           After receiving your enrollment
         OR NEED A     PASSWORD REMINDER                                                                                      As an Island $avings Plan participant, you may visit the local Honolulu office during        form, ING will mail you a Password.
                                                                                                                              regular office hours to meet with a Plan Consultant. We encourage you to make an             You can use this Password to access
         Call 1-888-71-ALOHA (1-888-712-5642)                                                                                                                                                                              your account either online or via the
                                                                                                                              appointment in advance to ensure that one will be available during your visit. The
         weekdays from 6:00 a.m. to 5:00 p.m.                                                                                 office is located at 1003 Bishop Street, Suite 1160, Pauahi Tower, Honolulu,                 toll-free Information Line.
         (HST) and Saturdays from 6:00 a.m. to                                                                                Hawai`i, 96813. For your convenience, public parking is available at Bishop Square
         12:00 p.m. (HST).                                                                                                    Parking, 1003 Bishop Street. (Entrance to the parking garage is located on Alakea Street.)
         • Press “1” to access the automated system.
         • Enter your Social Security Number.
         • Press “1” to receive a Password reminder.

				
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posted:7/26/2011
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