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					HempsteadWorks Application for Recertification

         Program Years 2011 and 2012
      (July 1, 2011 through June 30, 2013)




                                             Rev. 4/25/11




                       1
                               Table of Contents


PREFACE

SECTION ONE: HempsteadWorks Recertification Process

SECTION TWO: One-Stop System Operator Application

SECTION THREE: Operator Self-Assessment

SECTION FOUR: LWIB Response to Operator Application and Self-Assessment

SECTION FIVE: One-Stop System Operator Business Plan

APPENDIX A:       Organization Chart/WIA/ES Flow Chart/Out-of-School Youth
                  Flow Chart


APPENDIX B:       One-Stop System Matrix

APPENDIX C:       Business Services Plan

APPENDIX D:       Adult and Dislocated Worker Services

APPENDIX E:       Quality Standards and Common Measures

APPENDIX G:       Financial Plan

APPENDIX H:       Affiliate Site Certification Criteria

APPENDIX I:       Oversight Plan

APPENDIX J:       Continuous Improvement Plan

APPENDIX K:       LWIB Operator Agreement

APPENDIX L:       Operator Consortium Agreement




                                        2
PREFACE
In April of 2002, HempsteadWorks was formally certified by the New York State
Department of Labor (NYSDOL) and awarded the Workforce New York logo. That
Certification was the culmination of a local certification process conducted by
the Town of Hempstead Local Workforce Investment Board (LWIB). The local
certification process was established for a two (2) year period, spanning from October,
2001 to September 30, 2003. On November 27, 2006, HempsteadWorks was formally
recertified as a Workforce New York One-Stop Operator by NYSDOL. Although the
LWIB Recertification policy initially established a two-year recertification period, in order
to align the LWIB timeframe for recertification with that established by NYSDOL, the
LWIB established its second recertification period as November 1, 2005 through June 30,
2009, and its third recertification period of July 1, 2009 through June 30, 2011. This
application pertains to the period of July 1, 2011 through June 30, 2013.




                                              3
SECTION ONE: HempsteadWorks Recertification
             Process
   I.     Recertification Process

The Town of Hempstead Local Workforce Investment Board (LWIB) has established the process
described below for the recertification of the Operator of the HempsteadWorks Workforce
Investment System, the HempsteadWorks Full Service Career Center and any affiliate sites.

One-Stop System Operator

          1. Applicant submits an Application, Self-Assessment and a Business Plan to the
             LWIB for review
          2. The LWIB Vice Chairperson reviews the above documents
          3. Based upon the review, the Vice Chairperson makes a recommendation to the
             LWIB to either certify or not certify the applicant, or to require modifications to
             the application
          4. If the Vice Chairperson recommends certification by the LWIB, then a motion
             may be offered to the LWIB to certify the applicant through the LWIB’s voting
             process
          5. Once certified, the Operator is required to adhere to the Quality Standards and
             Common Measures described LWIB Operator Agreement, as well as any
             additional standards established by the LWIB
          6. Recertification of the Operator is required on a biennial basis
          7. If the Operator is found at any time during the certification period to be operating
             below the standards described under this process, the LWIB will require
             appropriate corrective action
          8. If the corrective action does not result in the required achievement levels, then the
             LWIB Executive Committee will conduct a review and determine whether a
             motion for de-certification is in order
          9. If the Operator is a consortium, then the members of the consortium must execute
             an agreement between the consortium and the LWIB in order to maintain
             certification.




                                                4
SECTION TWO: One-Stop System Operator
             Application
    I. Type of Operator (check one):

             a. ___Single Entity (Describe the type of entity: ____________________)

             b. X Consortium of Entities (Are the entities in the consortium One-Stop
                  partners included under WIA Sec. 121 (b) (1)?
                  Yes X No _____)

   II. Consortium Partners

             If the operator is a consortium, list the participating entities:

             a. City of Long Beach Office of Youth and Family Services (CLB)
             b. New York State Department of Labor Division of Employment and
                Workforce Solutions (DEWS)
             c. Town of Hempstead Department of Occupational Resources (DOOR)

  III. Mandatory Partners

Indicate below the mandatory programs/funding sources partners included in the One-
Stop System:

PROGRAM/FUNDING SOURCE                                                                               INCLUDED
Workforce Investment Act Title I-B:
(1) Job Corps                                                                                           X
(2) Adults, Youth and Dislocated Workers                                                                X
American Recovery and Reinvestment Act                                                                  X
Wagner-Peyser Act                                                                                       X
Trade Adjustment Assistance and North American Free Trade Agreement (NAFTA) Transitional                X
Adjustment Assistance
Activities Authorized under Chapter 41 of Title 38 Local Veterans Employment Representatives and        X
Disabled Veterans Outreach Programs
Programs Authorized under State Unemployment Compensation Laws                                          X
Adult Education and Literacy                                                                            X
Title I of the Rehabilitation Act of 1973                                                               X
Title V of the Older Americans Act                                                                      X
Post Secondary Vocational Education Activities authorized under the Carl D. Perkins Vocational and      X
Applied Technology Education Act
Employment and Training Activities under the Community Services Block Grant                             X
Employment and Training Activities Conducted by the U.S. Department of Housing and Urban
Development
TANF Programs Authorized under Part A of Title IV of the Social Security Act                            X




                                                      5
  IV. Services

List the services listed to be provided through the One-Stop system:

    Core Services (Adults, Youth and Dislocated Workers)

Registration;
Outreach, Intake and Orientation;
Job Search/Placement Assistance/Career Counseling;
Labor Market Information;
Consumer Report Information;
Report Card Information;
Supportive Services Information;
Follow-up Services.

Assistance in Applying for:
(1) Welfare-to-Work;
(2) Financial Aid;

Wagner-Peyser Act Services;
Access to Unemployment Insurance;
Dislocated Worker Certification;
Section 599 Approval.

    Intensive Services (Adults and Dislocated Workers)*

Assessment of Skill Levels/Service Needs, including:
(1) Diagnostic Testing;
(2) In-Depth Interviewing.
Development of Individual Employment Plan (IEP);
Group Counseling;
Individual Counseling and Career Planning;
Career Counseling Leading to Training Services.
Development of Short-Term Prevocational Skills, including:
Learning Skills;
Communication Skills;
Interviewing Skills;
Punctuality;
Personal Maintenance Skills;
Professional Conduct.




                                                      6
    Training Services (Adult and Dislocated Workers)

Enrollment into Occupational Skills Training;
Enrollment into On-The-Job Training (OJT);
Development of OJT;
Enrollment into Workplace Training and
Cooperative Education;
Development of Workplace Training and
Cooperative Education;
Enrollment into Skill Upgrading and Retraining;
Development of Skill Upgrading and Retraining;
Enrollment into Entrepreneurial Training;
Enrollment into Non-Traditional Training;
Enrollment into Job Readiness Training;
Enrollment into Adult Education and Literacy (combined with the above Training Services);
Enrollment in Customized Training;
Development of Customized Training.

    Youth Services (Ages 14 to 21)

Registration;
Objective Assessment;
Development of Individual Service Strategy (ISS);
Enrollment into Study Skills Programs;
Enrollment into Alternative Schools;
Enrollment into Summer Employment Linked to Academic and Occupational Learning;
Enrollment into Work Experience;
Enrollment into Internships;
Enrollment into Job Shadowing Programs;
Enrollment into Occupational Skill Training.

Enrollment into Leadership Development
Activities, including:
(1) Community Service;
(2) Peer Centered Activities.

Enrollment into Supportive Services;
Enrollment into Adult Mentoring Programs (not less than
6 months);
Follow-up Services (not less than 6 months);
Guidance and Counseling;
Drug and Alcohol Abuse Counseling;
Referral to Drug and Alcohol Counseling.




                                                      7
    V. Policies

 Provide the Operator’s policies for operations and services.

    A. Operating Policy

1. Complaints are responded to immediately, adjudicated in a fair and objective manner
    and recorded for continuous improvement analysis
2. Customer comments, suggestions and complements are recorded for continuous
    improvement analysis
3. Telephones are always answered after a maximum of three (3) rings
4. Voice mail messages are responded to immediately
5. Customers are never instructed to “call back,” but rather, their inquiry is immediately
    responded to, or a message is taken
6. Staff are always advised in advance when a customer is referred to their attention by a
    co-worker for services
7. Staff will advise the coordinator that they report to immediately, in cases where
    customers behave in a manner that endangers or creates a hostile environment for staff
    and other customers
8. Based upon the circumstances described under item g above, supervisory staff will
    investigate the circumstances and arrange for security to escort the customer from the
    center, if necessary
9. Resource room staff will walk through the area to assist customers
10. Staff who observe customers engaged in any inappropriate activity, such as: misusing
    telephones, copiers or faxes for personal purposes, using cell phones, browsing
    inappropriate web sites, etc. will immediately advise the customer that our policy
    prohibits the activity, and then, immediately inform the coordinator/team leader that
    they report to
11. Staff are always dressed in an appropriate and businesslike manner
12. Staff never eat at their desks and limit food consumption to the lunch room
13. Office equipment, desks and work areas are kept neat and in order
14. Staff do not tack papers on the walls or on the Venetian blinds
15. Books, videos and other reference material are available for staff and customers to use
    in the office only
16. Cell phones are not kept in the office in a ringing mode and are used only outside of
    public areas
17. Staff always notify coordinators and team leaders if they are going to be away from their
    work station or if they are leaving the premises
18. Staff does not conduct or participate in any solicitation, raffle sale, fund raising, or
    money collection activities that have not been sanctioned
19. No gratuities of any kind are accepted by staff
20. All marketing material, including videos, brochures, etc, represents the diversity of our
    population and depicts all groups as participants in the workplace, including individuals
    with disabilities, minorities, women, older individuals etc.




                                              8
   B. Priority of Service Policy

The Town of Hempstead Local Workforce Investment Board has established the following
Priority of Service Policy under the Workforce Investment Act (WIA) of 1998: Priority of
service is provided to residents of the Town of Hempstead/City of Long Beach, who are
either public assistance recipients, veteran*s and eligible spouses of veterans**,
economically disadvantaged (i.e. low income) individuals*** or dislocated workers.
Residents of the Town of Hempstead/City of Long Beach also will receive priority
consideration for enrollment into training funded through Individual Training Accounts
(ITAs).

In addition, the Jobs for Veterans Act of 2002 made a number of amendments to encourage
military veterans’ access to services within an integrated one-stop service delivery system.
One such amendment creates a priority of service for veterans (and some spouses) “who
otherwise meet the eligibility requirements for participation” in United States Department
of Labor training programs. As mandated in Federal regulation, One-Stop Career Centers
are required to implement priority of service and will need to have clear strategies for
providing veterans and eligible spouses of veterans with quality service at every phase of
services offered. Veterans’ priority of service was also mandated in the Final Rule, 20CFR
Part 1010, which went into effect on January 19, 2009. Also, the American Recovery and
Reinvestment Act (ARRA) of 2009 requires a statutory priority for recipients of public
assistance and other low-income individuals. New York State Department of Labor
Technical Advisory Number 09-16 provides the following clarification to reconcile the
application of priority of service under ARRA with the Jobs for Veterans Act of 2002: “It
is important to understand that veterans’ priority of service is not intended to displace the
core mission of any particular program. More specifically, a priority of service within a
priority is created for those programs that are derived from a federal statutory mandate
(such as ARRA) that requires a priority or preference for a particular group of individuals.
As an example, when we collectively compare recipients of public assistance and other
low-income individuals with veterans and eligible spouses of veterans, the following
priority order is applicable:

   1. The first population to receive intensive and training services is public assistance
      and low-income veterans (or eligible spouses of veterans);
   2. The second priority is for public assistance and low-income non-veterans;
   3. The third priority is for veterans (or eligible spouses of veterans) who are not low
      income or receiving public assistance;
   4. The last priority is for adults who are non-veterans who are not low-income or
      receiving public assistance.”




                                              9
*Veteran

*Under the Final Rule, a veteran is defined as “a person who served in the active military,
naval, or air service, and who was discharged or released therefrom under conditions other
than dishonorable.” This is essentially the same as the WIA definition found in WIA Law
at Section 101(49). Active service includes full-time duty in the National Guard or a
Reserve component, other than full-time duty for training purposes. This definition to be
applied for the purposes of the priority differs from and is broader than the definition of
“eligible veteran,” which is applied under Veterans and Wagner-Peyser grant programs.
Under Title 38, United States Code Section 4211, the term “eligible veteran” means a
person who – (A) served on active duty for a period of more than 180 days and was
discharged or released therefrom with other than a dishonorable discharge; (B) was
discharged or released from active duty because of a service-connected disability; or (C) as
a member of a reserve component under an order to active duty, served on active duty
during a period of war or in a campaign or expedition for which a campaign badge is
authorized and was discharged or released from such duty with other than a dishonorable
discharge. It is very important that the distinction between the two definitions is
understood and applied correctly. USDOL is bound by law to use the “Final Rule”
definition as it was the intent of Congress that priority of service be made available to a
broad category of former service members. However, the definition of veteran to be
applied for the purposes of the priority does not alter the statutory reporting requirements
for Wagner-Peyser and Veteran Grants, which require application of the more narrowly
defined definition of eligible veteran. In other words, a veterans’ priority is not intended to
displace the core mission of any particular program.

**Eligible Spouse

Under Title 38, United States Code Section 4215(a), the term “eligible spouse” means –
(A) the spouse of any person who died of a service-connected disability; (B) the spouse of
any member of the Armed Forces serving on active duty who, at the time of application for
the priority, is listed in one or more of the following categories and has been so listed for a
total of more than ninety days: (i) missing in action, (ii) captured in line of duty by a
hostile force, or (iii) forcibly detained or interned in line of duty by a foreign government
or power; or (C) the spouse of any person who has a total disability permanent in nature
resulting from a service-connected disability; or (D) the spouse of a veteran who died
while a disability so evaluated was in existence. USDOL provides additional clarification
for “A” and “D” above by indicating that the re-marriage of the spouse would not
terminate their eligibility. However, if a spouse becomes divorced from a veteran under
“B” and “C” above, eligibility for priority of service is terminated. It is further understood
that the JVA does not exclude from eligibility spouses who were not citizens at the time
that the veteran was discharged or retired, nor does it stipulate that a spouse had to be
married to a veteran at the time of his or her discharge or retirement.




                                              10
***Economically Disadvantaged (i.e. Low Income) Individual

The parameters to be used to qualify someone as a low-income individual are defined in
the Workforce Investment Act (WIA) of 1998 (Public Law 105-220) at Section 101(25).
Additionally, in order to consider an individual as a “family of one,” our local policy
defines the phrase contained in the passage of the statute “received an income,” to mean
that an individual living with other family members (as defined in WIA Sec. 101 (15)),
must have received sufficient income to contribute to fifty percent (50%) or more of that
individual’s support for the last six (6) months prior to participation. Income earned while
on active duty status is disregarded in our eligibility determinations.

       C. Self-Sufficiency Policy

       1. Intensive Services

The following three (3) categories of adults and dislocated workers may be considered for
intensive services on the basis that they lack self-sufficiency if they meet the criteria
indicated under the appropriate category below:

(a)              An unemployed individual who

  i.      Has received at least one core service; and
 ii.      Is determined by DOOR to be in need of intensive services in order to obtain
          employment;

(b)       An employed individual who is not participating in or being considered for
          enrollment into an incumbent worker training program who has a family income
          for the last six months at or below 200% of the Poverty Level for a family of one
          and/or the Lower Living Standard for a family of two or greater, as defined by the
          United States Department of Health and Human Services;

(c)       An employed individual who is being considered for enrollment into an
          incumbent worker training program, while maintaining employment with his/her
          current employer, who is paid a wage of $40.00 per hour or less.




                                               11
        2. Training Services

The following three (3) categories of adults and dislocated workers may be considered for
training services on the basis that they lack self-sufficiency if they meet the criteria
indicated under the appropriate category below:

(a)               An unemployed* individual who

   i.      Has met the eligibility requirements for intensive services;
  ii.      Has received at least one intensive service; and
 iii.      Is determined by DOOR to be in need of training services in order to obtain
           employment;

(b)               An employed individual who is not participating in or being considered for
                  enrollment into an incumbent worker training program who

i.                Has met the eligibility requirements for intensive services; and
ii.               Has a family income for the last six months at or below 200% of the
                  Poverty Level for a family of one and/or the Lower Living Standard for a
                  family of two or greater, as defined by the United States Department of
                  Health and Human Services.

(c)               An employed individual who is being considered for enrollment into an
                  incumbent worker training program, while maintaining employment with
                  his/her current employer, who

   i.      Has met the eligibility requirements for intensive services; and
  ii.      Is paid a wage of $40.00 per hour or less.

*Consideration for enrollment into training as an “unemployed” individual, requires
 completion of the attached self-attestation form.




                                                 12
               HempsteadWorks Employment Status Self-Attestation Form




I, ________________________________, hereby attest that I am currently unemployed.


___________________________________                                     Date:
            _______________________
            Signature


-----------------------------------------------------------------------------------------------------------



Staff Name:       ________________________                              Date:
                  _______________________




                                                     13
   D. Deficient in Basic Literacy Skills Definition

The term “deficient in basic literacy skills” is defined for youth in our local area as a
score at or below the eighth grade level on a standardized reading test.

   E. Requires Assistance to Complete an Educational Program Definition

The term "requires assistance to complete an educational program" means that a youth
is either a dropout or at risk of dropping out of high school, an alternative school, an
alternative program, or a post-secondary program.

   F. Requires Assistance to Secure and Hold Employment Definition

The term "requires assistance to secure and hold employment" means that a WIA
participant is unable to secure permanent unsubsidized employment that offers a
reasonable expectation for long-term employment and career growth after participating in
good faith in at least one core and/or intensive service activity.




                                              14
VII.          Policy for Supportive Services

   A. Payments to Participants for Youth Work Experience

Youth participants will receive training-based payments in the amount of $7.25 per hour
for time spent in work experience, academic and occupational learning and work readiness
activities. This time will be documented through a formal timekeeping system, which
requires participants to sign in and out, and to account for all periods of absence.

   B. Financial Assistance

Supportive services will be provided by the WIB to participants enrolled in programs
funded by Title I-B of the Workforce Investment Act (WIA) in amounts necessary for
participation and in accordance with the WIB policy. These payments will be provided as
follows:

   1. Financial assistance for transportation, if needed, will be provided at a rate of $4.50
      per day. This rate will increase appropriately based upon WIA review of
      transportation costs which exceed this amount.

   2. Child care will be paid at a rate of $10.00 per day for one child, and $20.00 per day
      for two or more children.

   C. Out-of-Area Job Search Allowance/Relocation Allowance

       Out-of Area Job Search Allowances and Relocation Allowance will be provided in
       accordance with the criteria and amounts indicated in matrix below entitled:
       Services/Criteria/Funding Allowance Per Customer.”




                                             15
                Services/Criteria/Funding Allowance Per Customer

#   Service                        Criteria                        Funding
                                                                   Allowance Per
                                                                   Customer
(a) Job Referral/Placement         Customer has marketable         N/A
                                   skills that match an
                                   available job opening
(b) Career Workshop                Customer will benefit from      N/A
                                   group training in resume
                                   development, interviewing,
                                   etc.
(c) Basic Education (Literacy      Test scores and or              N/A
    Training, Remediation, GED,    assessment information
    etc.)                          identifies related deficiency
(d) Supportive Services            See WIB Policy for              N/A
                                   Supportive Services
(e) Out-of-Area Job Search         All of the bulleted criteria    $1,250*
    Allowance                      below must be met:
                                         Customer provides        * Ninety percent of
                                            documentation of       the necessary
                                            interview              covered expenses
                                            appointment on         may be reimbursed
                                            prospective            up to a maximum
                                            employer’s             of $1,250 when
                                            letterhead             it is demonstrated
                                         Customer is totally      that the interview
                                            separated from the     was held.
                                            adversely affected     The affected
                                            employment at the      worker may
                                            time of the job        request multiple
                                            search;                allowances
                                         Customer is              however the total
                                            registered with and    benefit may not
                                            seeking employment     exceed the
                                            through the            maximum
                                            HempsteadWorks         reimbursement
                                            System, including      amount.
                                            the NYS Job Bank;      If worker requests
                                         Customer has no          allowances for Job
                                            reasonable             Search
                                            expectation of         or Relocation.
                                            securing suitable      When Trade Act
                                            employment within      funds are not
                                            the normal             available, the
                                            commuting distance,    amount of $1,250



                                       16
  which is, as a        will be reduced to
  general rule, travel  $100.
  by one hour by
  private
  transportation or one
  and one-half hours
  by public
  transportation;
 The job search will
  be completed within
  a reasonable period
  established at the
  time of request and
  not to exceed 30
  days;
 The request for such
  allowance was made
  in a timely manner
  either before the
  later of the 365th
  day after the date
  of the petition
  certification or the
  365th day after the
  workers last total
  separation or the
  date that is
  the182nd
  day after the date on
  which the worker
  concluded approved
  training for Trade
  Act funds).




17
VIII.          Individual Training Account (ITA) Policy

   A. Cap Amount

The local ITA cap amount is currently $2,500.

   B. Duration

ITAs may cover the period of the approved course, not to exceed eighteen (18) months.

   C. Customer Choice

The Local Board will maximize customer choice in the selection of training activities
through the following actions:

 A request for proposals (RFP), designed to recruit institutions to be included under the
  Hempstead/Long Beach portion of the New York State Eligible Training Provider
  List (ETPL), will be conducted on a broad and on-going basis to ensure that as many
  qualified vendors/courses, as possible, are available for customers to choose from
 The HempsteadWorks List of Approved Vendors will be available at all One-Stop
  career centers and affiliate sites and posted on the HempsteadWorks web site
 Customers will be encouraged to visit at least three vendors before requesting a
  voucher for a particular provider
 One-Stop system staff will be well informed and updated with regard to the full array
  of training opportunities available within the workforce investment area and also with
  regard to how those opportunities relate to the latest developments in the labor market

   D. Priority of Service

The Town of Hempstead Local Workforce Investment Board has established the following
Priority of Service Policy under the Workforce Investment Act (WIA) of 1998: Priority of
service is provided to residents of the Town of Hempstead/City of Long Beach, who are
either public assistance recipients, veteran*s and eligible spouses of veterans**,
economically disadvantaged (i.e. low income) individuals*** or dislocated workers.
Residents of the Town of Hempstead/City of Long Beach also will receive priority
consideration for enrollment into training funded through Individual Training Accounts
(ITAs).

In addition, the Jobs for Veterans Act of 2002 made a number of amendments to encourage
military veterans’ access to services within an integrated one-stop service delivery system.
One such amendment creates a priority of service for veterans (and some spouses) “who
otherwise meet the eligibility requirements for participation” in United States Department
of Labor training programs. As mandated in Federal regulation, One-Stop Career Centers
are required to implement priority of service and will need to have clear strategies for
providing veterans and eligible spouses of veterans with quality service at every phase of
services offered. Veterans’ priority of service was also mandated in the Final Rule, 20CFR



                                             18
Part 1010, which went into effect on January 19, 2009. Also, the American Recovery and
Reinvestment Act (ARRA) of 2009 requires a statutory priority for recipients of public
assistance and other low-income individuals. New York State Department of Labor
Technical Advisory Number 09-16 provides the following clarification to reconcile the
application of priority of service under ARRA with the Jobs for Veterans Act of 2002: “It
is important to understand that veterans’ priority of service is not intended to displace the
core mission of any particular program. More specifically, a priority of service within a
priority is created for those programs that are derived from a federal statutory mandate
(such as ARRA) that requires a priority or preference for a particular group of individuals.
As an example, when we collectively compare recipients of public assistance and other
low-income individuals with veterans and eligible spouses of veterans, the following
priority order is applicable:

   1. The first population to receive intensive and training services is public assistance
      and low-income veterans (or eligible spouses of veterans);
   2. The second priority is for public assistance and low-income non-veterans;
   3. The third priority is for veterans (or eligible spouses of veterans) who are not low
      income or receiving public assistance;
   4. The last priority is for adults who are non-veterans who are not low-income or
      receiving public assistance.”

*Veteran

*Under the Final Rule, a veteran is defined as “a person who served in the active military,
naval, or air service, and who was discharged or released therefrom under conditions other
than dishonorable.” This is essentially the same as the WIA definition found in WIA Law
at Section 101(49). Active service includes full-time duty in the National Guard or a
Reserve component, other than full-time duty for training purposes. This definition to be
applied for the purposes of the priority differs from and is broader than the definition of
“eligible veteran,” which is applied under Veterans and Wagner-Peyser grant programs.
Under Title 38, United States Code Section 4211, the term “eligible veteran” means a
person who – (A) served on active duty for a period of more than 180 days and was
discharged or released therefrom with other than a dishonorable discharge; (B) was
discharged or released from active duty because of a service-connected disability; or (C) as
a member of a reserve component under an order to active duty, served on active duty
during a period of war or in a campaign or expedition for which a campaign badge is
authorized and was discharged or released from such duty with other than a dishonorable
discharge. It is very important that the distinction between the two definitions is
understood and applied correctly. USDOL is bound by law to use the “Final Rule”
definition as it was the intent of Congress that priority of service be made available to a
broad category of former service members. However, the definition of veteran to be
applied for the purposes of the priority does not alter the statutory reporting requirements
for Wagner-Peyser and Veteran Grants, which require application of the more narrowly
defined definition of eligible veteran. In other words, a veterans’ priority is not intended to
displace the core mission of any particular program.




                                              19
**Eligible Spouse

Under Title 38, United States Code Section 4215(a), the term “eligible spouse” means –
(A) the spouse of any person who died of a service-connected disability; (B) the spouse of
any member of the Armed Forces serving on active duty who, at the time of application for
the priority, is listed in one or more of the following categories and has been so listed for a
total of more than ninety days: (i) missing in action, (ii) captured in line of duty by a
hostile force, or (iii) forcibly detained or interned in line of duty by a foreign government
or power; or (C) the spouse of any person who has a total disability permanent in nature
resulting from a service-connected disability; or (D) the spouse of a veteran who died
while a disability so evaluated was in existence. USDOL provides additional clarification
for “A” and “D” above by indicating that the re-marriage of the spouse would not
terminate their eligibility. However, if a spouse becomes divorced from a veteran under
“B” and “C” above, eligibility for priority of service is terminated. It is further understood
that the JVA does not exclude from eligibility spouses who were not citizens at the time
that the veteran was discharged or retired, nor does it stipulate that a spouse had to be
married to a veteran at the time of his or her discharge or retirement.

***Economically Disadvantaged (i.e. Low Income) Individual

The parameters to be used to qualify someone as a low-income individual are defined in
the Workforce Investment Act (WIA) of 1998 (Public Law 105-220) at Section 101(25).
Additionally, in order to consider an individual as a “family of one,” our local policy
defines the phrase contained in the passage of the statute “received an income,” to mean
that an individual living with other family members (as defined in WIA Sec. 101 (15)),
must have received sufficient income to contribute to fifty percent (50%) or more of that
individual’s support for the last six (6) months prior to participation. Income earned while
on active duty status is disregarded in our eligibility determinations.




                                              20
        E. Self-Sufficiency

        Intensive Services

The following three (3) categories of adults and dislocated workers may be considered for
intensive services on the basis that they lack self-sufficiency if they meet the criteria
indicated under the appropriate category below:

(a)                An unemployed individual who
   i.      Has received at least one core service; and
  ii.      Is determined by DOOR to be in need of intensive services in order to obtain
           employment.

(b)                An employed individual who is not participating in or being considered for
           enrollment into an incumbent worker training program who has a family income
           for the last six months at or below 200% of the Poverty Level for a family of one
           and/or the Lower Living Standard for a family of two or greater, as defined by the
           United States Department of Health and Human Services;

(c)                An employed individual who is being considered for enrollment into an
           incumbent worker training program, while maintaining employment with his/her
           current employer, who is paid a wage of $40.00 per hour or less.

        Training Services

The following three (3) categories of adults and dislocated workers may be considered for
training services on the basis that they lack self-sufficiency if they meet the criteria
indicated under the appropriate category below:

(a)                An unemployed* individual who
   i.      Has met the eligibility requirements for intensive services;
  ii.      Has received at least one intensive service; and
 iii.      Is determined by DOOR to be in need of training services in order to obtain
           employment;

(b)               An employed individual who is not participating in or being considered for
                  enrollment into an incumbent worker training program who
i.                Has met the eligibility requirements for intensive services; and
ii.               Has a family income for the last six months at or below 200% of the
                  Poverty Level for a family of one and/or the Lower Living Standard for a
                  family of two or greater, as defined by the United States Department of
                  Health and Human Services.




                                                21
(c)            An employed individual who is being considered for enrollment into an
       incumbent worker training program, while maintaining employment with his/her
       current employer, who
  i.   Has met the eligibility requirements for intensive services; and
 ii.   Is paid a wage of $40.00 per hour or less.

*Consideration for enrollment into training as an “unemployed” individual, requires
completion of the attached self-attestation form.




                                          22
               HempsteadWorks Employment Status Self-Attestation Form




I, ________________________________, hereby attest that I am currently unemployed.


___________________________________ Date:                               _______________________
            Signature


-----------------------------------------------------------------------------------------------------------



Staff Name:       ________________________                              Date:
                  _______________________




                                                     23
   F. Process to Include Providers on the New York State Eligible Provider List for
      Training Services

The Local Board will conduct the RFP process, described above, to select courses and
include vendors on the New York State Eligible Training Provider List (ETPL) for the
Hempstead/Long Beach LWIA. Vendors will be required to list themselves on the ETPL
in order to be approved for the local (Hempstead/Long Beach) portion of the ETPL. The
provider list will be updated on a regular basis. Proposals from vendors will be accepted
on an on-going basis. In addition, the RFP will be conducted periodically and any
resulting revisions will be made at that time. The process for making the list available is
also cited in the above passage. The NYSDOL Demand Occupation Listing will be part
of the selection criteria. Providers will be evaluated solely based upon the completeness of
their proposal and their prior track record.

   G. Consumer Reports on Eligible Providers for the Local Area

This information is available to customers upon request.

   H. Identifying Eligible Providers of Training Services

Eligible providers of training services will be selected for the Adult/Older Youth, Youth
and Dislocated Worker funding streams through the RFP process described above. This
RFP will be the basis by which the Local Board selects providers and courses to be
included on the statewide list. Providers that are recommended by the Local Board and
subsequently included on the statewide lists will be considered eligible training
providers. In instances where ITAs are funded by the National Emergency Grant (NEG)
or Trade Adjustment Assistance (TAA) Program funding, eligible training providers will
be selected by the New York State Department of Labor.

   I. Demand Occupations/Skills

Training will be provided to participants in a classroom setting by institutions approved
by the New York State Education Department (NYSED), Health Department or other
state or federal authority that has jurisdiction over a particular area of training and
included on the state list of training vendors that provide the instruction and skills
development necessary to perform demand occupations in unsubsidized jobs. Training
to Adults and Dislocated Workers will be funded through vouchers issued under
Individual Training Accounts. The amount of these vouchers may be increased or
decreased, based upon funds available, by DOOR in its capacity as WIA Title I-B Grant
Subrecipient. DOOR will report any adjustment to the voucher limit at the first meeting
of the Local Board following the date of the voucher adjustment. The in-demand
occupations/skills targeted for training services is Appendix 1 to this policy.




                                             24
   J. Availability of Funding

The availability of funding will be determined and communicated to staff by the
Commissioner/WIB Director. ITAs will be awarded based upon individual assessment
results. The duration of vouchers will be limited to the duration of each course. The dollar
amount will be limited to a maximum of amount per participant determined by the Local
Board. Vouchers will be issued for courses approved by the Local Board and included on
the state list.

   K. Subsequent Eligibility

In accordance with Workforce Development System Technical Advisory (TA) Number
06-7, dated May 25, 2006, providers must submit, via the web-based application,
performance and program cost information for offerings that have been on the state list for
at least 18 months. In addition, on an annual basis, providers must submit via fax, e-mail,
or by post the following information:

    Number of students were enrolled
    Number of students who completed
    Number of students placed into training-related unsubsidized employment by the
     institution
    Approximate average hourly starting salary per hour of those who were placed
    The minimum starting salary of those who were placed per hour

The Local Board will retain provider offerings on the ETPL that it determines to have met
the levels of performance for the each of the above items as indicated in the provider’s
locally approved proposal. In addition, when recommending that a training provider and
its offerings remain on the ETPL, the local Board will also consider the following factors:

    Specific economic, geographic and demographic factors in the local area and the
     characteristics of the population to be served
    Program-specific performance information and attainment submitted by the
     provider
    Program-specific cost information per WIA Section 122
    Compliance with the license, certification, registration or approval required by the
     appropriate State and/or Federal oversight agency to provide the training
    LWIB experience and customer satisfaction with provider
    Training needs of the local area
    Evaluation criteria identified in TA #06-7
    Any other information that may be relevant in determining subsequent eligibility
     status




                                             25
                              ITA Policy Appendix 1

          In-Demand Occupations/Skills Target for Training Services

•   Drafting
•   Computer Skills, Hardware & Software Support Staff (include Computer
    Operations,
•   System Analyst and Design, Programmers, and Network Engineers)
•   Office Staff skilled in a variety of software applications (includes word processor,
    medical records technician, legal secretary, receptionist, information clerks)
•   Accounting and Finance (for 4 year degree graduates)
•   Computer, office machines and telecommunication maintenance and repairs
•   Major Appliance Repair
•   Auto Mechanic (include bus, truck, diesel engine mechanics and other mobile
    vehicle mechanics)
•   Health Related Occupations (including dental hygienists, psychiatric aides, home
    health aides, nursing aides, LPN, RN, and Technicians and Therapists, Health
    Technicians and Practitioners, Medical Ass’t, Health Care Maintenance/Treating
    Occupations)
•   Cashier
•   Child Care
•   Construction and Building Trades
•   Plumbing
•   Carpentry
•   Masonry
•   Electricity
•   Commercial Food Service (includes baking) not including fast food
•   Truck Driving Occupations (includes ambulance and bus drivers)
•   Insurance Appraisers, Adjusters & Investigators
•   Hairdressers and Cosmetologists
•   Teacher Aide & Education Assistant
•   Security Guard
•   Marketing Sales Occupation (includes real estate, securities, financial and
            business services, travel, advertising), sales managers
•   International Business
•   Entrepreneurship Training
•   Interior Designers
•   Paralegal and Legal Assistant
•   Public Relations Specialists
•   Artists and Commercial Artists
•   Janitors & Cleaners
•   Waiters & Waitress
•   Retail
•   Teachers, Librarians and Counselors



                                          26
 IX.     Policy for Measurable Progress in Attaining Work Readiness
         Performance Goal under the American Recovery and Reinvestment Act
         (ARRA) of 2009 Summer Youth Employment Program

   A.      Work Readiness proficiency is measured using a checklist that was
           developed from the definition of the Work Readiness Skills Goal
           contained in Training and Employment Guidance Letter (TEGL)
           Number 17-5, Attachment B, which is stated as follows:

   Work Readiness Skills Goal - A measurable increase in work readiness skills
   including world-of-work awareness, labor market knowledge, occupational
   information, values clarification and personal understanding, career planning and
   decision making, and job search techniques (resumes, interviews, applications, and
   follow-up letters). They also encompass survival/daily living skills such as using
   the phone, telling time, shopping, renting an apartment, opening a bank account,
   and using public transportation. They also include positive work habits, attitudes,
   and behaviors such as punctuality, regular attendance, presenting a neat
   appearance, getting along and working well with others, exhibiting good conduct,
   following instructions and completing tasks, accepting constructive criticism from
   supervisors and co-workers, showing initiative and reliability, and assuming the
   responsibilities involved in maintaining a job. This category also entails developing
   motivation and adaptability, obtaining effective coping and problem-solving skills,
   and acquiring an improved self image. (Please note: this term applies to the
   current WIA statutory youth measures only, it does not apply to the common
   measures).

B. The checklist containing the required skills that must be acquired to attain this goal
   is included in the ARRA Youth Assessment Form and the ARRA Youth Individual
   Service Strategy (ISS) Form.

C. These forms are completed by the coordinator to which each ARRA program
   participant is assigned, based upon an interview of the participant conducted by the
   coordinator.

D. During the assessment process, the coordinator records on the Assessment Form
   whether or not the participant needs to acquire each skill needed to attain the goal.

E. During the last week of the program only, the coordinator records on the ISS
   whether or not each skill was attained.

F. Each skill that was identified as needed during the assessment must be acquired by
   the last week of the program for the participant to have attained the Work
   Readiness Goal.




                                          27
X.            Memoranda of Understanding and Cost Allocation Plans

A memorandum of understanding and a resource sharing agreement will be executed with
each of the mandated partners.




                                         28
SECTION THREE: Operator Self-Assessment
Using data from the most recently completed program year, which is Program Year
2009 (July 1, 2009 through June 30, 2010) provide an assessment of outcomes
achieved in terms of the Quality Standards established by the LWIB.

Self-Assessment Part A: Quality Standards

Table 1: Customer Satisfaction
Customer Satisfaction Indicator                             Goal            Actual
Career Center Initial Visit (Jobseeker)                     90%             90%
System Wide (Job Seeker)                                    90%             97%
Workshops (Jobseeker)                                       90%             97%

Table 2: Return-On-Investment (ROI) Rate (based upon WIB ROI Method)
ROI Measure               Goal (Ratio of Dollars       Actual (Ratio of Dollars
                          Returned Versus Dollars      Returned Versus Dollars
                          Invested)                    Invested)
Shared System Services    $2.20                        $81.74

Table 3: Budget Efficiency Rates
Budget Item                 Goal (Maximum Obligation       Actual (Maximum Obligation
                            % Per Program Year)            % Per Program Year)
Shared System Services      100.0%                         100.0%

Section B: Organization Results

Table 4: Total Number of People Served System Wide
Total Number of People Served System Wide        Goal       Actual   % 0f
                                                                     Goal
Program Year 2009                                  7,350    28,845   380%

Table 5: Building Customer Relationships (Jobseekers)

                                          Goal             Actual
Customer Relationships Indicator
                                    10% increase            9.5%
Customer Retention*
*Percentage increase of customers from the previous year

Table 6: Market Penetration Rate (Individual Customers)
Individual Customer Market Penetration Rate Measure                      Goal        Actual
Individual Customers Served Divided by the Local Civilian Labor Force    1.8%        6.6%




                                             29
Table 7: WIA Performance Standards and System Improvement Indicators (PY 2009 Standards)

                                                        WIA Common Measures Summary Report
                                                                   PY 2009 Quarter 4
                                                              Hempstead/Long Beach
                                                          Cumulative to PY 2009 Annual Report


                                                                                                    Outcomes Building to

                                                                                                   Actual
                                                                                  Negotiated    Performance
         Performance Items                          Program Group                  Standard      Outcome            Num
                                       Total Adult Participants                                        27,822
                                         WIA Adults                                                    16,299
                                             More Than Self-Service                                    16,040
                                             Self-Service Only                                            259
                                         WIA Dislocated Workers                                        12,652
         Total Participants               Training                                                        825
        7/1/2009 - 6/30/2010           Total Youth (14-21) Participants                                   154
                                          Younger Youth (14-18)                                            47
                                         Older Youth (19-21)                                              107
                                         Out-of-School Youth                                              119
                                          In-School Youth                                                 35
                                       Total Adult Exiters                                             18,915
                                         WIA Adults                                                    13,295
                                             More Than Self-Service                                    13,067
                                             Self-Service Only                                            228
            Total Exiters                WIA Dislocated Workers                                         6,046
        4/1/2009 - 3/31/2010           Total Youth (14-21) Exiters                                         56
                                          Younger Youth (14-18)                                            23
                                         Older Youth (19-21)                                               33
                                         Out-of-School Youth                                              34
                                          In-School Youth                                                 22
    Placement in Employment or
             Education                    Youth (14-21)                               52                 74.2
        10/1/2008 - 9/30/2009
 Attainment of Degree or Certificate
                                          Youth (14-21)                               40                 71.1
        10/1/2008 - 9/30/2009
    Literacy and Numeracy Gains
                                          Youth (14-21)                               35                 41.4
        7/1/2009 - 6/30/2010
     Entered Employment Rate              Adults                                      57                 52.7
        10/1/2008 - 9/30/2009             Dislocated Workers                          50                 48.1
           Retention Rate                 Adults                                      82                 76.5
        4/1/2008 - 3/31/2009              Dislocated Workers                          82                 77.1
         Average Earnings                 Adults                                   $12,625            $20,538   $118,03
        4/1/2008 - 3/31/2009              Dislocated Workers                       $15,980            $25,494    $39,92




                                                   30
Self-Assessment Part B:          One-Stop Center Quality Index Rating

              ONE STOP CENTER STANDARDS MONITORING
                             QUALITY INDEX RATING SYSTEM


         O-S CENTER: HempsteadWorks                                         Date of Review:

                               Monitor Name: Joann Lukas Von Stein

                                                                   Rating
       STANDARD/Indicators                 1            2            3           4           5
                                        Not        Inconsistent   Capable    Proficient   Advanced
                                        Evident    Approach
Std     Facilities & Environment
1       are Well
        Managed
 1.1    Clean                                                                X
 1.2    Inviting                                                             X
 1.3    Equip/material/furniture not                                         X
        broken/dirty
 1.4    Security Measures                                                    X
 1.5    Safe Physical Space                                                  X
 1.6    Space meets activity needs                                           X
 1.7    Space is functional                                                  X
 1.8    Space is accessible thru                                             X
        signage
 1.9    Space is accessible for those                                        X
        w/disabilities



Std 2  Process are Well Managed
   2.1 Consistent and identifiable flow                                          X
       for customers
   2.2 Access to core services, timely                                           X
       and efficient
   2.3 Orientation offered in multiple                                           X
       formats
   2.4 Group orientations are not                                                X
       required to use resource area
   2.5 Orienting customers does not                                              X
       create a barrier to immediate
       access to core services
   2.6 Single point of contact provided                                          X
       for customers




                                                  31
Self-Assessment Part C: Critical Success Factors Survey

Critical Success Factors for Employer Services

Satisfying Employers

   1. The one-stop measures employer satisfaction at the center level, rather than at the
      program level. YES _____ NO X

          (a) Process Defined (Survey tools and protocol are outlined in writing) No
          (b) Process Implemented (The protocol has been put into place; one tool for all
              programs of the center) No
          (c) Results Available (at least one year’s worth of data is available) No

   2. The one-stop measures employer satisfaction with both processes and outcomes.
      YES _____ NO X

          (a)   Measures satisfaction with staff attitudes/behavior No
          (b)   Measures satisfaction with taking of job orders No
          (c)   Measures satisfaction with quality of referrals No
          (d)   Measures satisfaction with follow-up No
          (e)   Measures satisfaction with labor market information No
          (f)   Measures satisfaction with workshops targeted to employers No
          (g)   Measures satisfaction with testing/assessment/screening No

   3. The one-stop disaggregates employer satisfaction data. YES _____ NO X

          (a) Can disaggregate employer satisfaction by size No
          (b) Can disaggregate employer satisfaction by industry No
          (c) Can disaggregate employer satisfaction by type of job order (e.g., skilled vs.
              unskilled, management vs. entry level, etc) No

   4. The one-stop consults with employers about the critical success factors for the
      one-stop center. YES X NO _____

          (a)   Annual consultation No
          (b)   Bi-annual consultation No
          (c)   Quarterly consultation No
          (d)   Consultation through written survey Yes
          (e)   Consultation through focus groups No
          (f)   Consultation through targeted interviews No

   5. The one-stop uses customer behavior as an indicator of satisfaction.
      YES _____ NO X

          (a) Has defined indicators of employer behavior that relate to satisfaction No



                                            32
          (b) Has a process for tracking and analyzing behaviors No
          (c) Has a process for acting on analysis No

Managing Employer Services

   1. The one-stop makes employer services a priority. YES X NO _____

          (a) Has a written employer service strategy Yes
          (b) Budgets resources for employer services Yes
          (c) Front line staff can articulate leadership’s vision for employer services Yes

   2. The one-stop manages employer services as a unified activity.
      YES X NO _____

          (a) Has designated employer services staff Yes
          (b) Employer services staff represent all programs in the one-stop Yes
          (c) Multiple resources in the one-stop support the cost of unified employer
              services Yes

   3. The one-stop maintains a database to track contacts, delivery of services, and
      outcomes. YES X NO _____

          (a) Database is accessible (read-only at a minimum) to all staff Yes
          (b) Staff keep database up to date with timely entries Yes
          (c) Database can generate summary reports and track activity trends over time
              Yes
          (d) Database can track and report activity by industry sector and/or employer
              size Yes

   4. The one-stop builds a quality team YES X NO _____

          (a) Employer services staff were selected based on their skills and experience
              with employers Yes
          (b) Employer services staff received and continue to receive training specific to
              the skills and knowledge they need for their role Yes
          (c) Employer services staff spend more than 50% of their time in face to face
              contact with employers No
          (d) Employer services staff coordinate site calls and activity with economic
              developers Yes

   5. The one-stop center is knowledgeable about key industries. YES X         NO _____

          (a) Has done a labor market analysis and identified key industries through the
              analysis Yes
          (b) Has conferred with and reached agreement with economic developers on
              key industries Yes



                                            33
          (c) Has developed list of employers in the key industries Yes
          (d) Targets/prioritizes key industries for employer contacts Yes

   6. The one-stop has defined its market niche in the community.
      YES X NO _____

          (a) The niche is defined based on data Yes
          (b) Action strategies are consistent with the defined niche Yes

   7. The one-stop establishes one-on-one relationships with employers.
      YES X NO _____

          (a) Employers have an “account executive” from the one-stop that serves as
              their single point of contact Yes
          (b) Business services staff have a schedule for maintaining face to face contact
              with key employers Yes

   8. The one-stop uses employer customer satisfaction trends to make changes.
      YES _____ NO X

          (a) At least 3 measurement periods of data is available and trends are shown
              and described No
          (b) There is a defined protocol for analyzing and responding to customer
              satisfaction trends. No
          (c) There is documentation of a change made in response to customer
              satisfaction findings. No

Delivering Quality Services to Employers

   1. The one-stop operates with a “never say no” attitude. YES X NO _____

          (a) The one-stop maintains partnerships that allow it to arrange for services it
              can not provide itself Yes
          (b) Employer satisfaction surveys are structured to confirm that employers feel
              the one-stop displays this attitude No
          (c) A cost reimbursement process has been implemented to allow delivery of
              services that can not be provided with current resources No

   2. The one-stop works in “real time” with a sense of urgency. YES X NO _____

Employer satisfaction surveys measure satisfaction with timeliness of response N/A
Lag time from point of contact to delivery of service is tracked N/A
Strategies are developed to reduce lag time Yes

  3. The one-stop develops fee for service activities to meet employer needs.
     YES X NO _____



                                            34
          (a) A market analysis has been done to determine whether there is a market for a
              given service and who the potential competitors may be Yes
          (b) A pricing structure has been developed based on analysis of true costs Yes
          (c) A marketing strategy has been developed and deployed for for-fee services.
              Yes
          (d) An accounting system is in place to track revenue versus cost Yes
          (e) Contracts are used to outline services to be delivered and fees to be paid Yes
          (f) A cost recovery process is in place in the event an employer does not honor a
              contract Yes

4. The one-stop views other public intermediaries as partners, not as competitors.
   YES X NO _____

       (a) MOUs or other agreements are used to outline roles in services to employers
           Yes
       (b) Other public intermediaries have been utilized to assist in services that the one-
           stop could not deliver alone Yes
       (c) The satisfaction of other public intermediaries with the one-stops partnership
           attitude is measured through focus groups, interviews, or surveys No

5. The one-stop designs services based upon customer requirements.
   YES X NO _____




                                             35
Critical Success Factors for Job Seeker Services

Satisfying Job Seekers

   1. The one-stop measures satisfaction with the center as a whole.
      YES X NO _____

      (a) Process Defined (Survey tools and protocol are outlined in writing) Yes
      (b) Process Implemented (The protocol has been put into place; one tool for all
          programs of the center) Yes
      (c) Results Available (at least one year’s worth of data is available) Yes

   2. The one-stop examines variations in satisfaction among types of customers.
      YES X NO _____

      (a)   Key customer groups have been identified Yes
      (b)   Satisfaction tracking allows for tracking by customer group Yes
      (c)   Trends by customer group are tracked and reported over time Yes
      (d)   A process is defined for analyzing and responding to differences in satisfaction
            among customer groups Yes

   3. The one-stop measures satisfaction with processes as well as outcomes.
      YES X NO _____

      (a) Satisfaction is measured at various points of contact rather than only one time
          Yes
      (b) Satisfaction is measured for the intake process Yes
      (c) Satisfaction is measured for the resource room Yes
      (d) Satisfaction is measured for case management services Yes
      (e) Satisfaction is measured for workshops Yes
      (f) Satisfaction is measured for job matching and referral processes Yes
      (g) Satisfaction is measured for training Yes

4. The one-stop seeks input from job seekers about critical features. YES X NO _____

      (a)   Annual consultation Yes
      (b)   Bi-annual consultation Yes
      (c)   Quarterly consultation Yes
      (d)   Input through written survey
      (e)   Input through focus groups No
      (f)   Input through targeted interviews Yes




                                             36
     5. The one-stop compares the centers’ customer satisfaction level with that of
        other operations. YES X NO _____

        (a) Customer satisfaction measures comparative satisfaction with other public
            services (e.g., post office) Yes
        (b) Customer satisfaction measures comparative satisfaction with private
            intermediaries (e.g., temp agencies) Yes
        (c) Center management benchmarks their satisfaction against other operations Yes

Managing Job Seeker Services

1.      The one-stop establishes a professional appearance. YES X NO _____

        (a) Staff wear nametags, logo clothing, or other identifiers that they are staff Yes
        (b) Internal signage is prominent, unambiguous and professionally designed Yes
        (c) Internal space is well lit, clean, and visually appealing Yes
        (d) A greeter is used to direct customers and answer questions Yes
        (e) Furnishings are “matched” (i.e., not a compilation of various ages, colors, and
            designs) Yes
        (f) Restrooms are clean and well-equipped Yes
        (g) Plants or wall hangings are used to minimize the bureaucratic look Yes

2.      The one-stop expedites customer flow. YES X NO _____

(a) Customers do not stand in lines nor sit idle Yes
(b) Customers do not need to leave the center (i.e., pass through a lobby shared with non-
    One-stop entities, or pass through exterior doors) to access any services of the one-stop
    Yes
(c) Customer flow is mapped and analyzed for improvement Yes
(d) Floor plans are mapped and analyzed for improvement Yes
(e) Back-up plans are in place to ensure key functions are covered when staff of those
    functions are absent Yes

     3. The one-stop manages peak loads. YES X NO _____

(a) Trigger points are identified that indicate additional staff resources must be moved to a
    function experiencing an unexpected high load Yes
(b) Peak load times are tracked for trends and strategies are place to ensure expected peaks
    don’t result in backlogs Yes




                                              37
     4. The one-stop avoids creating barriers such as waiting chairs or lines.
        YES X NO _____

        (a) There are no waiting chairs where customers are not able to actively engage in
            some activity while they wait Yes
        (b) Appointment times or number systems are used to avoid making customers wait
            in line Yes

     5. The one-stop measures its results. YES X NO _____

        (a) There are system measures that measure outcomes for the combined effort of all
            programs Yes
        (b) There are indicators that track input and output data for the center as a whole,
            that are not used as performance measures, but for identifying potential
            problems and areas for continuous improvement Yes
        (c) There is a defined process for analyzing indicators and system measures data on
            a monthly basis and developing action plans for improvement Yes
        (d) All staff, including frontline staff from all programs, are aware of the system
            measures and indicators data and what it means to the center and to their jobs
            Yes

     6. The one-stop modifies services and delivery strategies based on market needs and
        customer demands. YES X NO _____

        (a) There is a defined process for identifying market needs and customer demands
            Yes
        (b) There is a defined process for building action plans based on changes in market
            needs and customer demands Yes
        (c) The one-stop has documented at least one instance of modifying services and
            delivery Yes
        (d) strategies based on market needs or customer demands Yes

Delivering Quality Services to Job Seekers

1.      The one-stop makes the resource room the focal point of the center.
        YES X NO _____

        (a) Any customer may use the resource room, even on the first visit, without
            having to complete registration information or ask permission from a staff
            person Yes
        (b) Customers do not have to walk through other functional areas to access the
            resource room Yes
        (c) There is clear internal signage guiding customers to services within the resource
            room Yes
        (d) The resource room is staffed full time to provide assistance to customers using
            its features Yes



                                              38
2. The one-stop provides customers with comprehensive access to training and
   education. YES X NO _____

   (a) Information is clearly marked, and easily available without staff assistance
       regarding schools and program and financial resources for education and
       training Yes
   (b) Case management practices include developing a “package” that may include
       resources from multiple one-stop programs, Pell, part time work, and loans Yes
   (c) Universal customers have access to staff assistance in developing a plan for
       financing education and training Yes

3. The one-stop obtains additional resources to meet customer needs.
   YES X NO _____

   (a) Discretionary grants are pursued Yes
   (b) Grant-writing skills are available either through staff or a partnership with
       another entity Yes
   (c) There is a center business plan that includes planning for sustainability and
       growth Yes
   (d) New partnerships are developed or new partners brought into the center to
       provide additional resources Yes




                                         39
Critical Success Factors in Design and Management

Leadership

   1. The one-stop has strong Workforce Board leadership. YES X NO _____

      (a) The Workforce Board has a clear vision for one-stops that has been
          communicated to One-stop management Yes
      (b) The Workforce Board has a standing committee that works consistently with
          One-stop management on quality and performance issues Yes
      (c) The Workforce Board requires business planning and/or chartering to promote
          quality improvement Yes
      (d) The WIB provides technical assistance in business plan development,
          developing partnerships, continuous improvement, marketing, etc. Yes

   2. The one-stop has strong one-stop Operator leadership. YES X NO _____

      (a) One-stop operator management has vision and mission statements that have
          been communicated to front-line staff Yes
      (b) The Operator actively engages frontline staff of all programs in design of
          services, action planning, and analysis of indicators and trends Yes
      (c) The Operator’s view of its role includes building a single culture, developing
          staff capacity, clearly outlining accountabilities, and developing partnerships
          Yes
      (d) The Operator measures staff satisfaction Yes

Management

   1. The one-stop has a neutral center manager. YES X        NO _____

      (a) There is one person responsible for ensuring the overall success of the center
          Yes
      (b) The center manager was selected by choice of all programs in the center Yes
      (c) The center manager has no program responsibilities for any one program Yes

  2. The one-stop provides staff development. YES X NO _____

      (a) There is an overall staff development plan that encompasses all staff of the
          center rather than just one program Yes
      (b) Staff have individual development plans Yes
      (c) Staff development costs are paid for by multiple programs Yes
      (d) Staff development includes training or activities that enhance teamwork among
          partners Yes
      (e) Staff development planning is based on the needs of the market and customer
          demands as well as individual staff needs and compliance issues Yes




                                            40
  3. The one-stop manages continuous quality improvement. YES X NO _____

      (a) The operator has defined and tracks trends for indicators of quality Yes
      (b) There are clear goals for performance improvement Yes
      (c) The operator performs a self-assessment at least annually and revises the
          business plan and action strategies based on the review Yes
      (d) Frontline staff of all programs are involved in continuous quality improvement;
          they understand the concept and their own accountabilities for participating Yes
      (e) The one-stop benchmarks itself against other one-stops Yes

  4. The one-stop utilizes technology effectively. YES X       NO _____

      (a) All staff have e-mail accounts and access to the internet; all staff are capable of
          using e-mail and the internet Yes
      (b) The center uses swipe cards or other technology to minimize data entry Yes
      (c) The center can develop or cause to have developed new databases to track
          customers, services, and outcomes Yes
      (d) The center utilizes technology for information dissemination (announcements,
          newsletters, labor market information, office hours and locations) Yes
      (e) The center uses technology for service delivery (interactive websites, on-line
          applications, etc) Yes

Measurement

  1. The one-stop uses center wide measures. YES X NO _____

      (a) The operator has developed or uses measures for the center as whole, not just
          for individual programs Yes
      (b) The measures have been implemented and data is being gathered Yes
      (c) There is at least one year’s worth of data available Yes
      (d) The measures reflect the goals and priorities of the WIB and the community
          Yes

  2. The one-stop supports integrated information systems. YES X NO _____

      (a) Customers don’t have to duplicate name, birth date, address, SSN to apply for
          multiple services Yes
      (b) Performance data can be tracked for the center as whole Yes
      (c) Staff from different programs can access the integrated information system and
          enter their own data, which then becomes accessible to staff of other programs
          Yes




                                             41
Marketing

   1. The one-stop builds a clear brand identity. YES X      NO _____

      (a) All one-stops and satellite sites in a region are clearly marked with the same
          name and logo Yes
      (b) All staff of the center, regardless of program, use business cards and stationary
          that includes the same name and logo Yes
      (c) There is a marketing strategy to promote brand identity Yes
      (d) The one-stop measures and documents trends in employer and job seeker
          awareness of the brand Yes

  2. The one-stop identifies service niches. YES X     NO _____

      (a) Data is used to identify where the one-stop has market strengths and
          weaknesses (e.g., type of industries, types of occupations, levels of wages) Yes
      (b) Workforce development services broadly available in a region have been
          assessed and service gaps identified Yes
      (c) The one-stop has identified gaps it can fill or found new partners that can help
          fill gaps Yes
      (d) The one-stop builds on its service niche strengths while building new niches
          Yes




                                            42
SECTION FOUR: Town of Hempstead Local
              Workforce Investment Board
              (LWIB) Comments in Response
              to HempsteadWorks One-Stop
              Operator Recertification
              Application and Self-
              Assessment
Part A.        Background

The HempsteadWorks One-Stop System Operator has submitted a Recertification
Application and Self-Assessment to the LWIB in accordance with the local
Recertification Process. Although the LWIB recommends that the Operator be Recertified,
several areas of the Application/Assessment indicate the need for improvement and
corrective action. For this reason, Part B below identifies the issues of concern, along
with the continuous improvement actions that the Operator must undertake to address these
issues. In addition to the Application/Assessment, our feedback and instructions are also
based upon the following sources:

    One-Stop Operator Annual Report
    New York State Department of Labor Local Workforce Investment Act
     Common Measures Summary Report
    Local Workforce Investment Area System Improvement Indicator Monthly
     Performance Report
    HempsteadWorks Quality Assurance Program (HWQAP) Reports

Part B:        Issues

In general, the Re-Certification Application indicates outstanding performance by the
HempsteadWorks System Operator in terms of customer satisfaction, return-on-
investment, budget efficiency and organizational results. The application indicates that the
Operator passed all United States Department of Labor (USDOL) Common Measures.
HempsteadWorks qualifies for Incentive Grant funding based upon its performance under
the following System Improvement Indicator:

    Youth Individual Training Accounts

HempsteadWorks does not qualify for Incentive funding based upon its performance under
the following System Improvement Indicators:

    Training Levels
    Reduce Number of Unemployment Insurance Exiters



                                             43
Part C: Continuous Improvement Actions

Issues of concern are identified below, along with corrective action required in response to
those issues are described below.

(a)            Training Levels

Although the goal for Training Levels was surpassed, this indicator was not attained
because the Operator failed to record in OSOS that an initial assessment was completed for
95% of participants enrolled in training. Staff training has been conducted to ensure that
initial assessments are properly recorded. The Operator must ensure that this practice
continues.

(b)            Reduce Number of Exiters Still Certifying for UI Benefits

The Operator must continue to implement procedures to maintain continuous customer
engagement in accordance with Workforce Investment Act System Technical Advisory
Number 08-04.1. In addition, the Operator must utilize Skill Matching and Referral
Technology - SMART 2010 to expedite job matching. The use of this technology must be
coupled with on-going assessment, career counseling, placement and follow-up activities.
The Operator has trained staff to understand the technical operations of SMART 2010, as
well as to provide the counseling support necessary to maximize the use of this tool. In
addition, the HempsteadWorks Career Workshop Series has been enhanced to equip
customers with the knowledge required to create scan-friendly resumes, to utilize social
networking resources and to more efficiently discover their transferrable skills. The
Operator must ensure that this technology and these workshops continue to be
implemented to their full capacity.




                                             44
SECTION FIVE: One-Stop System Operator
              Business Plan
    I.        Vision

As the HempsteadWorks System Operator, we embrace the vision established by the Town
of Hempstead Workforce Investment Board (WIB) for the HempsteadWorks Workforce
Investment System to create unprecedented economic prosperity, growth and opportunities
for businesses and citizens, along with realization of the highest quality of life attainable.

    II.       Mission

In order to achieve our shared vision, we understand that it is our mission is to:

          ensure that skilled workers are available to employers
          help job seekers find work
          foster economic development.

    III.      Organizational Structure/Partners

The HempsteadWorks Operator is a consortium that includes the City of Long Beach
Office of Youth and Family Services, the New York State Department of Labor Division
of Employment and Workforce Solutions (DEWS) and the Town of Hempstead
Department of Occupational Resources (DOOR). The HempsteadWorks System
Organization Chart, included as Attachment A, indicates where the Operator is
positioned within the local workforce system. The partners, vendors and funding streams
of the system are listed in the One-Stop System Matrix, which is included as Attachment
B.

    IV.       Progress After Last Recertification

When the Workforce Investment Act (WIA) was first implemented in July of 2000, the
LWIB guided the HempsteadWorks System Operator to establish a well-integrated service
model. That model appropriately leveraged the resources of all of the organizations that
the WIA legislation mandated to be “One-Stop Partners.” As time progressed and as the
HempsteadWorks system evolved, we have not only intensified our “mandated”
partnerships, but we have enriched them by building relationships with a variety of
organizations that add value to our system. Those organizations include representatives
from economic development, education, community-based organizations, government and
business.




                                                45
Since the time of its original Workforce New York Certification and subsequent
Recertifications, the Operator’s Business Plan has been implemented as intended, our
planning has been expanded to incorporate a variety of partnership initiatives that augment
the resources of the local system. These initiatives are summarized below:

   1. Functional Alignment

In January of 2006, NYSDOL closed its office in Freeport. The Employment Service staff
from the Freeport Office were redeployed in the HempsteadWorks Career Center in
Hempstead. This action coincided with the NYSDOL statewide initiative to achieve
functional alignment between the Wagner-Peyser Act and Workforce Investment Act
(WIA) Title I-B programs. To this end, the Town of Hempstead Workforce Investment
Board (LWIB) established a Leadership Team to help to compose and implement a
Functional Alignment Addendum to its Strategic Plan. The Leadership Team is
comprised of staff of the LWIB and One-Stop Operator. As a result of these efforts,
functionally aligned work teams have been established and are operating within the
HempsteadWorks Career Center. As a result of state and local leadership, combined with
extensive staff capacity-building and cooperation of the partner organizations, Wagner-
Peyser and WIA have been fully aligned and now offer a single process for customers to
access services.

   2. Programs for Individuals with Disabilities

   i.          Whatever It Takes (WIT) Project

In Program Year 2006, HempsteadWorks completed the Whatever It Takes (WIT)
Project, which was funded by a four-year, Consolidated Appropriations Act Customized
Employment Grant that was awarded by the United States Department of Labor Office of
Disability and Employment Policy (ODEP). The grant was operated through a partnership
among Abilities, Inc., the Town of Hempstead Department of Occupational Resources, the
New York State Department of Labor Division of Employment Services and the New York
State Education Department Vocational Educational Services for Individuals with
Disabilities (VESID). The main goal of the Customized Employment Grant was to
develop a comprehensive model of service delivery, within the context of the One-Stop
setting, for persons with disabilities who faced the greatest barriers to employment. The
grant funded services at the HempsteadWorks Career Center in Hempstead and at
Abilities, Inc. at the National Center for Disability Services in Albertson. In recognition of
the excellence achieved under the WIT Project in the first year of implementation, the
New York State Department of Labor awarded a “Promising Practices Grant” to
HempsteadWorks. The WIT Project has achieved all of its objectives, including:

    Increased usage and access to the HempsteadWorks System and Career Center for
     individuals with disabilities
    Increased employment and customer satisfaction for this group
    An improved capacity of the HempsteadWorks staff to serve this important
     segment of our workforce.



                                              46
In July of 2009, HempsteadWorks has entered into an agreement with the Syracuse
University Burton Blatt Institute Centers of Innovation on Disability to sustain the services
and practices conducted under the WIT Project under a demonstration project the New
York Makes Work Pay Comprehensive Medicaid Infrastructure Grant (MIG). In July of
2010, Phase II of the demonstration project was launched.

   ii.               Disability Program Navigator Project

Under a Workforce Investment Act Title I-B Statewide Grant, HempsteadWorks operates a
Disability Program Navigator (DPN) Project. The DPN enhance performs a variety of
enhanced services for individuals with disabilities at the HempsteadWorks One-Stop
Center.

   iii.         Increasing Physical and Programmatic Access to the One-Stop System
                for Individuals with Disabilities Grant

   As a result of the Increasing Physical and Programmatic Access to the One-Stop
   System for Individuals with Disabilities Grant awarded by NYSDOL in conjunction
   with the Research Foundation for Mental Hygiene, Inc., HempsteadWorks:

    Installed a new handicapped accessible automatic door at the entrance to the
     building that houses our full service career center
    Installed an enhanced electronic eye system to improve accessibility to our elevator
     bank
    Deployed the i-Communicator Software System within our Resource Room, as an
     accommodation to hearing impaired customers.

   3. Short-Term Pre-Vocational Skills Training

                i.      Successful Job Search! Workshop Series

Through funding provided by Nassau Community College, under a Perkins IV Grant, and
Workforce Investment Act (WIA) Formula funds, HempsteadWorks provides a series of
workshops facilitated by Career Transition Associates. The workshop series, entitled
Successful Job Search!, provides Career Center customers with job readiness skills:
world-of-work awareness, labor market knowledge, occupational information, values
clarification and personal understanding, career planning and decision making, and job
search techniques, including resumes, interviews, applications, and follow-up letters.

          ii.        Microsoft Office Pre-Vocational Skills Training Program

A Microsoft Office Pre-Vocational Skills Training Program is provided at the
HempsteadWorks Career Center




                                               47
   4. Elevate America

In Program Year 2009, NYSDOL implemented a cooperative agreement with the
Microsoft Corporation to offer vouchers for E-Learning training and select certification
exams at no cost to trainees. HempsteadWorks issued XXX vouchers to its customers

   5. Career Flash

One of the most important assets for landing the right job is “information.” As a service to
our customers, HempsteadWorks provided a series of informative job search guides,
filled with up-to-the minute tips, through a periodic communiqué entitled Career Flash.
By saving each volume of Career Flash in a binder or portfolio, our customers can create
a comprehensive reference source to guide their job search campaign.

   6. Rapid Response/Trade Adjustment Act (TAA)

The Operator responds to employer downsizing and layoffs through its participation on the
Long Island Business Services Team.

   7. Programs for Out-of-School Youth

The operator conducts the following two programs for Out-of-School Youth.

  i.   Paxen Program

HempsteadWorks operates a workforce investment program for Out-of-School Youth
through a contract with Paxen Learning Corporation. Funded under the Title I-B of WIA,
the Paxen Program includes comprehensive skills training, case management and
placement, which provides a continuum of services to address the multiple barriers to
employment for this population. This program serves the most “in-need” youth for the
Town of Hempstead/City of Long Beach LWIA. The overall goal of this program is to
enhance opportunities for youth in the community to attain the work readiness and entry-
level occupational skills needed to enter the workforce, retain employment and increase
earnings. This will be accomplished using a comprehensive case management approach
that assess the needs of each youth, provides a plan of action, and links the youth to
program services and referral to established local providers.

 ii.   Mission Employment

HempsteadWorks also operates a workforce investment program for Out-of-School Youth
through a contract with the Education and Assistance Corporation (EAC), entitled Mission
Employment. Also funded under WIA, Mission Employment provides job placement
based on participants job readiness and preferences, career counseling, business attire
provided by EAC/Suited for Success, work experiences to determine future career paths,
transportation provided to interviews, basic education GED Prep classes, tutoring and basic
skills (reading/ math), counseling and support services.



                                             48
    8. Temporary Assistance to Needy Families Summer Youth Employment
       Program (SYEP)

 HempsteadWorks operates the TANF Summer Youth Employment Program (SYEP)
 through a grant from the New York State Office of Temporary Disability Assistance
 (OTDA). Enrollees participate in a combination of work experience, academic and
 occupational learning. The Paxen Basic Academic Skills Enrichment (BASE), Green
 Jobs in the Economy and Science, Technology, Engineering and and Manufacturing
 (STEM) Long Island curricula are utilized for the academic component of the program.
 All worksite and classroom training activities are coordinated within local school districts,
 by a coordinator in each district, who is usually an employee of the Local Educational
 Agency (LEA). These services are funded through contracts between HempsteadWorks
 and each individual LEA. Throughout the program, work experience is conducted in the
 functional context of basic skills and leadership development lessons taught in the
 classroom. Participants are paid an hourly wage of $7.25 per hour. Each pay period
 includes a Work Experience and Academic and Occupational Learning, for a combined
 total of 60 hours per pay period. Our network of school district coordinators is required to
 report progress and outcomes to HempsteadWorks on a regular basis. The goals for
 project participants are:

       Gains in math and reading skills
       Work experience
       Retention in school
       Build leadership skills
       Completion of the program

The Hempstead-Long Beach WIB’s HempsteadWorks Youth Leadership Program is a summer
youth employment program, operated by HempsteadWorks under TANF that was been selectedby
the National Association of Workforce Boards (NAWB) as Promising practice. This program
provides economically disadvantaged youth with work experience at the United Cerebral Palsy
Association of Nassau County (UCP). Components of the 30 hour per week, six-week
program include:

     One hour per day of math and reading remediation and occupational and life skills training
      taught at UCP by school district teachers;
     Four hours per week of leadership training and exposure to healthcare careers taught by
      Winthrop University Hospital (hospital) administrators at the hospital;
     Mentoring by UCP and hospital supervisors; and
     Visits to local colleges and universities.

The academic and occupational classes build skills in science, technology, engineering, and
mathematics, and foster interest in careers where worker and skills shortages exist on Long Island.
The youth are enlightened by the guidance of their adult mentors, and develop understanding and
compassion for the individuals with disabilities at UCP. The program has improved the reading
and math scores of its disadvantaged youth participants, helped prevent them from dropping out of
high school, and increased their rate of college entrance.




                                                 49
Since 2003, a total of 75 young people have participated in the program, which has been funded by
money from the American Recovery and Reinvestment Act (ARRA), the Workforce Investment
Act (WIA), and a Temporary Assistance to Needy Families (TANF) Summer Youth Employment
Grant.

In 2009, 22 youth participated in the program, at a cost $37,600, or $1,700 per participant. The
2009 program served more females than males (59% vs. 41%), and more 16-17 year olds (64%)
than 14-15 year olds (36%). All of the participants were black or Hispanic; in addition, 4 percent
were disabled and 4 percent were on welfare. All 22 youth stayed in the program through the
summer, for a 100 percent completion rate.

The HempsteadWorks Youth Leadership Program targets an industry facing significant growth,
and fosters an interest in healthcare careers. Youth develop a positive attitude toward work and
authority, make better educational and career choices, and become role models in school. The
wages they earn not only increase their college savings, but also support the local economy.

WIBs interested in replicating this program should work with local hospitals, explain to them the
value of exposing youth to healthcare careers, and enlist their help in the program. The WIBs
should also gain buy-in and participation from local school districts, as well as colleges, which
could develop and deliver a curriculum (or prepare hospital administrators to deliver it). Ms.
Hurtado, the contact listed below, would be happy to help anyone interested in replication

    9. Regional Innovation Grant

In June of 2010, a Regional Strategic Implementation Plan that was developed by
HempsteadWorks and the Connect Long Island Partnership under our Regional Innovation
Grant, was presented at workshop that was conducted at the U.S. Department of Labor
conference entitled: One-Stop Strategies in a New Economy – Putting the Front Line First.
The conference was held in Providence, Rhode Island. The Connect Long Island
Partnership was represented by Jamie L. Moore, Workforce Program Manager of the Long
Island Forum for Technology, Inc. (LIFT).

    10. Connect Long Island Partnership

The Connect Long Island Partnership is implementing an economic transformation
strategy for the Long Island Region. Connect Long Island began as an initiative of state
and local workforce leaders in collaboration with the Long Island Forum for Technology,
Inc. (LIFT), the Island’s major manufacturing industry association. The Connect Long
Island Executive Committee is the governing body for the initiative, with LIFT serving as
the project manager. The Committee includes representatives of the local workforce
investment boards for the Town of Hempstead/City of Long Beach, the Town of Oyster
Bay Consortium and Suffolk County, along with the New York State Department of Labor
(NYSDOL), the Long Island – Regional Adult Education Network and New York State
Empire State Development. The core activities of Connect Long Island over the past three
years has been strategic planning and training conducted under New York State
Department of Labor (NYSDOL) Request For Proposals Number 13-N, which funds
the Regional Economic Transformation Strategies Grant. To date, the 13-N Project
has trained 1,400 incumbent workers and unemployed individuals from Long Island.



                                                 50
   11. Green and Lean Program

In Program Year 2009, the New York State Department of Labor awarded a grant to
HempsteadWorks, pursuant to a request for proposals for Emerging and Transitional
Worker Training. Under the grant, HempsteadWorks operated the Green and Lean
Program, which provides training services to low-income adults and youth through a
partnership with a variety of organizations, including: Education and Assistance
Corporation (EAC), LIFT, Nassau Community College (NCC), Paxen Learning
Corporation, United Way of Long Island (UWLI), and others. The program included a
workshop regarding Green Jobs in the Economy, conducted by DOOR; a workshop
regarding interviewing skills and health care careers, conducted by Winthrop University
Hospital; testing and training leading to acquisition of the National Work Readiness
Credential, conducted by NCC, a training course entitled “Introduction to Lean Thinking,”
conducted for adults by LIFT; a Green Academy, conducted for Youth by the UWLI
YouthBuild program, and One-Stop services provided by HempsteadWorks.

   12. YouthLink

Also in Program Year 2009, the New York State Department of Labor awarded a grant to
HempsteadWorks, pursuant to a request for proposals for Disconnected Youth Training.
Under the grant, HempsteadWorks operated the YouthLink Program, which provides
training services to and youth, also through a partnership with many of the organizations
cited above under the Green and Lean Program. The program also provides many of same
services as Green and Lean.

   V.      Action Plans and Strategies for the New Certification Period

   1. Strategic Planning - Connect Long Island

HempsteadWorks has continued the work begun under HempsteadWorks for a Human
Capital Advantage, a project funded by a grant awarded by the New York State
Department of Labor. Through this grant, the One-Stop Operator Consortium worked with
the WIB to map resources, leverage grant funds and devise strategies for the future.
HempsteadWorks now utilizes a business services film that was created the Human Capital
grant project.

In June of 2007, HempsteadWorks was among the key planners that convened regional
partners at the Connect Long Island Symposium. The purpose of the symposium was to
align economic development, education, business, the community and the workforce.
Subsequent to the Symposium, the One-Stop Operator continued to participate in strategic
planning aimed at economic transformation by participating in the development of a
proposal to implement Regional Economic Transformation Strategies (RETS) through
Connect Long Island in response to NYSDOL Request For Proposals #13-N.
In January of 2008, the Long Island Forum for Technology, Inc. (LIFT) was selected to
receive 13-N funding to manage Connect Long Island on behalf of the Long island
Business Services Team.



                                            51
The Connect Long Island Executive Committee is the governing body for the Connect
Long Island Project. The Committee includes representatives of the Local Workforce
Investment Boards for the Town of Hempstead/City of Long Beach, the Town of Oyster
Bay Consortium and Suffolk County, along with the New York State Department of Labor
Division of Employment Services and the Division of Research and Statistics, the Long
Island – Regional Adult Education Network and New York State Empire State
Development. Connect Long Island represents the commencement of an unprecedented
collaboration of organizations working to transform the economy of Long Island through
business innovation and workforce talent development. While this represents a new
beginning, it is also the culmination of a preparation process that was many years in the
making.

HempsteadWorks has embarked upon another regional strategic planning initiative that
will augment and complement Connect Long Island. In June of 2008, the Long Island
Regional Innovation Grant (LIRIG) Project was funded by a Regional Innovation
Grant (RIG), awarded by the U.S. Department of Labor to the Town of Hempstead
Department of Occupational Resources, on behalf of the Long Island Business Services
Team (LIBST).

The purpose of the Long Island Regional Innovation Grant (LIRIG) Project was to
enhance our regional economic transformation strategy by creating an Innovation Plan to
convert dislocated workers from the financial industry into skilled workers in our talent
pipeline. The Plan will create a process to communicate the details of dislocation events to
stakeholders beyond the Rapid Response system, categorize worker skills, crosswalk those
skills with industry occupational data, and create a transparent web-based skills data base.
An Innovation Workgroup will establish the partnerships, leverage the resources and
design the regional strategic planning process required to equip dislocated workers with
the information and skills needed to navigate emerging career pathways in transformative
industry sectors. The LIRIG Project will help us to ensure that our overarching
transformation strategy does not leave these workers behind.

   2. Aligning Priorities with Labor Market Conditions

Through Connect Long Island and our participation on the Business Services Team,
HempsteadWorks is working in concert with local partners and the NYSDOL Regional
Economists to continuously scan the economic landscape and align priorities according to
a sectoral analysis of the labor market. Based upon this analysis, we are working to
prepare workers to perform the demand and growth occupations that will be required by
our local, state, national and global economy.

   3. Business Services

In coordination with the Long Island Business Services Team, the HempsteadWorks
Operator has consistently connected businesses to beneficial initiatives, such as:
ADVANCE New York. During the initial recertification period, HempsteadWorks
participated in two NYSDOL funded Mapping Career Ladder Projects in conjunction



                                             52
with our Workforce Long Island partners. The projects pertain to Aerospace/Homeland
Security and Biotechnology.

Our business services are now functionally aligned with the Division of Employment and
Workforce Opportunities (DEWS) partner, which is co-located and integrated into the
Business Services area of our Career Center. HempsteadWorks staff will assist businesses
in the recruitment of new employees and provide one-on-one consultation via telephone
and in person.

Some of the business services offered by HempsteadWorks include:

      Recruitment of new workers;
      Assistance in accessing grant funds to train new and current employees;
      Development of On-The-Job Training and Customized Training programs;
      Information regarding tax credits and financial incentives.

Businesses also participated in “Employer Presentations” at the HempsteadWorks Career
Center. Employers worked with HempsteadWorks staff to identify the skills and
qualifications required to fill their job openings. A computerized screening process was
performed to match those requests with a talent pool of available workers. Potential
applicants who match the requirements were invited by mail to attend a presentation by the
employer, within the HempsteadWorks Career Center. During the presentation, the
employer spoke to applicants in a group setting to describe positions, duties, company
policies, etc. After the presentation, the applicants filled out employment applications.
Then, the employer was provided with an opportunity to interview candidates on a one-on-
one basis. Some businesses even hired on the spot.

Another option to offered to assist businesses with their recruitment efforts was the
“Employer Table,” which businesses occupied within the Career Center Resource Room at
appointed times. This table included the employer’s literature, applications, recruitment
material, etc. All of these services were offered at no charge to businesses or job seekers.

Employers will be guided through a non-bureaucratic process. They will be assisted in
developing job listings that best correspond to their needs and that ensure a maximum of
quality referrals. Job openings will be listed via telephone, fax, e-mail or in person. Job
orders developed by HempsteadWorks will be fast-faxed to DoES for posting in the One-
Stop Operating System (OSOS) Job Bank.

The Long Island Business Services Team interfaces with One-Stop system staff to
communicate the needs of employers and to determine the ability of the system to match
job seekers to employer listings. The Team and the Operator will maintain well
coordinated communications with business customers to report progress and exchange
feedback. Attachment C is the HempsteadWorks Business Services Process Map.




                                             53
   4. Jobseeker Services

The adult and dislocated worker employment and training activities we will provide are
described in Attachment D. These services are delivered in a modern, customer-friendly
environment, fully stocked with the latest hardware and software. Our resource room will
provide the following tools to customers: Internet access, self-service personal computers,
photocopiers, fax machines, personal computers, resume and cover letter writing software,
tutorials on cd-rom, video and audiotapes, as well as computerized and hard copy job bank
and labor market information, assessment software, etc.

   5. Responsiveness to Customer Concerns, WIB Feedback and Secret Shopper
      Findings

The Operator will utilize the HempsteadWorks Quality Assurance Program (HWQAP)
to capture and respond to customer concerns. Surveys will be conducted at several stages
of service for this purpose. Complaints will be addressed and resolved in a rapid and
comprehensive manner. Any formal comments, whether positive or negative, or merely
suggestions for improvement, will be acknowledged and recorded in our database.
Feedback from the WIB will guide the Operator’s management process. Secret shopper
findings will be discussed in the meetings of with the Operator, the One-Stop Partner Team
and the WIB.


   6. Integration of Additional Partners, Leveraging and Maximizing
      Resources and Establishing Strategic Relationships with Non-Traditional
      Partners

The HempsteadWorks Operator will continue to involve additional partners, leverage and
maximize resources and establish strategic relationships with non-traditional partners. For
example, we have developed partnerships established under the Mapping Career Ladders
Project with the Alliance for Defense with Educational Assistance Corporation (EAC),
which sponsors the Dress for Success and Project Jumpstart initiatives. Dress for
Success provides clothes and Project Jumpstart provides vehicles, both for low-income
individuals.

   7. Performance/Reporting

A formal report will be submitted to the LWIB by the Operator on an annual basis. In
addition, the Operator will report its activities to the One-Stop Partner Team and other
WIB subcommittees, as well as to the full membership. The Operator will continue to
conduct intensive follow-up activities for individuals in the performance cohorts, with an
emphasis on achieving the goals required for those cohorts on a timely basis. Each quarter,
the Operator will submit to the WIB a corrective action plan to address any failed
performance standards within the previous quarter. Attachment F contains the
HempsteadWorks Quality Standards and Common Measures for the HempsteadWorks
System for the recertification period.



                                            54
    8. Networking within the Community and with Peers to Anticipate or Respond to
       Needs, or Seek Promising Practices to Be Replicated

Networking within the community will be conducted on a continuous basis by
HempsteadWorks. This will occur through the Operator’s participation in LWIB and
LWIB subcommittee meetings, involvement with a number of community-based
organizations, as well as through a variety of other forums, including, but not limited to:

   Connect Long Island
   Long Island Business Services Team
   The Nassau-Suffolk Placement Network
   Nassau Community College Local Advisory Council
   Nassau Library System.

    9. Center Management and Resources

Based upon our survey data and visual observations, the center is attractive and well
stocked with materials and functioning equipment. Center staff will report to team
coordinators, who report to the Center Director. Staff capacity building will be conducted
on a regular basis to develop our human resources to their fullest potential. Center staff
will be provided with an Operations Manual to guide their activities.

    10. Communication with the Board, with Center Staff, with Partners in the
        One-Stop Center and System Sites

As stated above, in addition to the formal Annual Report that the Operator will submit to
the LWIB, the Operator will continue to be an integral component of all WIB full
membership and subcommittee meetings. The HempsteadWorks Center Director will
maintain daily communication with One-Stop Center staff, including Team Coordinators.
Although the LWIB has not formally designated any affiliate sites at this time, the
HempsteadWorks System is connected to some fifteen partner locations. The
HempsteadWorks One-Stop Partner Liaison will maintain regular communications with all
of the partners represented at these sites.

    11. Financial Plan

Attachment F is the narrative portion of our Resource Sharing Agreement, which is a
component of our Memorandum of Understanding. The Operator will work with the WIB
to leverage all available funding in an efficient manner.

    12. Affiliate Site Certification Criteria

Attachment G is our Affiliate Site Certification Criteria.




                                                55
    13. Monitoring Plan

Our Monitoring Plan is included as Attachment H.

    14. Customer Feedback Plan/Satisfaction Indicators/Continuous Improvement
        Plan

HWQAP will be utilized as the basis of fact-based, quality management and continuous
improvement. The system will collect customer feedback data and measures levels of
customer satisfaction using the surveys referenced in Attachment I.

    15. Technology Plan

Technology will be utilized to enhance our service delivery as follows

      The One-Stop Operating System (OSOS) will facilitate immediate access to
       information related to the labor market, job openings, training opportunities, case
       management and eligibility records, throughout the One-Stop system via a Wide
       Area Network (WAN)
      Our web site, www.hempsteadworks.com, will provide access to local workforce
       investment system information for One-Stop partners and on-line customers
      Internet search engines, job banks and helpful links to our home page, will be
       available to our customers through links to our site
      State-of-the-art tutorials regarding job search techniques, office skills, etc., will be
       available on cd-roms, as well as video and audio tapes, in our resource rooms;
      Self-service personal computers will be available to resource room customers to
       provide access to the Internet, job search assistance and information about the state
       and local workforce investment system.

    16. Staffing and Staff Capacity Building Plan

HWQAP will be utilized to track the frequency of staff capacity building and its
effectiveness in the continuous improvement process. Local staff capacity building
resources, NYATEP brokered training, along with state and federal resources will selected
based upon needs identified by the WIB. Our local area will also continue to conduct
frequent, timely and relevant training in sessions which integrate partner and provider
personnel. All staff capacity building activities will be linked to customer feedback,
performance outcomes and strategic planning.




                                              56
              APPENDIX A

ORGANIZATION CHART/PROCESS FLOW CHARTS




                  57
      APPENDIX B

ONE-STOP SYSTEM MATRIX




          58
         HEMPSTEADWORKS WORKFORCE INVESTMENT SYSTEM MATRIX

 PROGRAM/FUNDING SOURCE                                        MANDATED    NON-              VENDORS
                                                               PARTNERS    MANDATED
                                                                           PARTNERS
 WIA Title I:
 (1) Adults and Dislocated Workers                             DOOR, CLB                     GWI
 (2) Youth                                                     DOOR, CLB                     EAC,   GWI,
                                                                                             LEA Network,
                                                                                             Paxen
 (3) Job Corps                                                 Job Corps

  (4) Native American Programs
  (5) Migrant and Seasonal Farmworker
  (6) Veterans' Workforce Programs
  Wagner-Peyser Act                                            NYSDOL
  Trade Adjustment Assistance and North American Free          DOOR/CLB
  Trade Agreement (NAFTA) Transitional Adjustment
  Assistance
  Activities Authorized under Chapter 41 of Title 38 Local     NYSDOL
  Veterans Employment Representatives and Disabled
  Veterans Outreach Programs
  Programs Authorized under State Unemployment                 NYSDOL
  Compensation Laws
  WIA Title II Adult Education and Literacy Act                LI-RAEN
  Title I of the Rehabilitation Act of 1973                    ACCES
alanced Budget Act Welfare-to-Work Block Grant Program         DOOR, CLB
  Title V of the Older Americans Act                           ULOW
  Post Secondary Vocational Education Activities Authorized    NCC
  under the Carl D. Perkins Vocational and Applied
  Technology Education Act
  Employment and Training Activities under the Community       EOC of NC
  Services Block Grant
  Employment and Training Activities Conducted by the U.S.                 TOH Housing
  Department of Housing and Urban Development                              Authority
  TANF Programs Authorized under Part A of Title IV of the                 NCDSS/
  Social Security Act                                                      Abilities, Inc.
  Employment and Training Programs Authorized under                        NCDSS
  Section 6(d)(4) of the Food Stamp Act of 1977
  Work Programs Authorized under Section 6(o) of the Food                  NCDSS
  Stamp Act of 1977
  Programs authorized under the National and Community
  Service Act
  Other Appropriate Programs, including Programs Relating to
  Transportation and Housing, Etc.




                                                      59
                          HEMPSTEADWORKS
                           ONE-STOP SYSTEM
                    ORGANIZATION ABBREVIATION KEY


ACCES = New York State Education Department Adult Career and Continuing
        Education Services

CLB = City of Long Beach Office of Youth and Family Services

DOOR = Town of Hempstead Department of Occupational Resources

EAC = Education and Assistance Corporation

EOC of NC = Economic Opportunity Commission of Nassau County

GWI = Goodwill Industries of Greater New Yor k/New J er sey

LEA Network = Local Educational Agency Network

LI-RAEN = Long Island – Regional Adult Education Network

NCC = Nassau Community College

NCDSS = Nassau County Department of Social Services

NYSDOL = New York State Department of Labor

Paxen = Paxen Learning Corporation

TOH Housing Authority = Town of Hempstead Housing Authority

ULOW - Urban League of Westchester




                                        60
                                      APPENDIX C

                            HEMPSTEADWORKS SYSTEM
                             BUSINESS SERVICES PLAN

The Long Island Region has formed the Long Island Business Services Team to create a
unified marketing approach to businesses among the three LWIAs. The vision and mission
of the Team are stated below:

            Vision
We envision an innovative, high quality service for businesses on Long Island that
establishes and maintains:

     Multiple points of entry where businesses can obtain coordinated assistance in
      recruiting, training and developing workers;
     A customer-friendly process for levera1ging available resources from a variety of
      funding streams in response to business, employment, community and economic
      development needs;
     An enhanced business perception of the publicly funded workforce investment
      system; and
     A public-private sector partnership working to continually improve the quality of
      the Long Island workforce, business climate and economy.

            Mission
It is our mission to:

     Develop an on-going approach to the delivery of business services that combines
      resources, is non-duplicative and remains flexible in its ability to respond to the
      needs of the business customer;
     Plan, create and implement business services initiatives that help businesses to hire,
      train, educate, upgrade and retain skilled workers;
     Collaborate to identify and access sources of grant funds that will assist businesses
      to develop our local workforce and strengthen our economy;
     Project, assess, analyze, and rapidly respond to changing needs of businesses, with
      input from the business customer, to ensure maximization of all available resources
      of the workforce investment system;
     Measure, evaluate and continually improve our services and products for
      businesses, using customer feedback and other standardized performance data.

The team will conduct strategic planning and development activities designed to respond
to the workforce investment needs of local employers. Based upon the availability of
funds, the full array of training services will be available to employers for incumbent
workers. These services will be funded by the training resources of the system partners.
The One-Stop system staff will assist businesses in the recruitment of new employees and
provide one-on-one consultation via telephone and in person.




                                             61
             APPENDIX D

ADULT AND DISLOCATED WORKER SERVICES




                 62
HempsteadWorks Adult and Dislocated Worker Training
                   Activities:

 Occupational Skills Training;

 On-The-Job Training;

 Customized Training

 Skill Upgrading and Retraining;

 Entrepreneurial Training;

 Non-Traditional Training;

 Job Readiness Training;

 Adult Education and Literacy (combined with the above training services).




                                       63
                     APPENDIX E

HEMPSTEADWORKS QUALITY STANDARDS AND COMMON MEASURES




                         64
     HempsteadWorks Performance Goals and Standards (Program Year 2009)

Section A: Quality Standards

Table 1: Customer Satisfaction
Customer Satisfaction Indicator                         Goal
Career Center Initial Visit (Jobseeker)                 90%
Customer Focus Overall Satisfaction                     90%
Workshops (Jobseeker)                                   90%
Exiter (Jobseeker)                                      90%

Table 2: Return-On-Investment (ROI) Rate (based upon WIB ROI Method)
ROI Measure             Goal (Ratio of Dollars Returned Versus
                        Dollars Invested)
Shared System Services $2.20

Table 3: Budget Efficiency Rates
Budget Item              Goal (Maximum Obligation % Per
                         Program Year)
Shared System Services 100.0%

Section B: Organization Results

Table 4: Total Number of People Served System Wide
Total Number of People Served System Wide Goal
Program Year 2011                             26,000

Table 5: Building Customer Relationships (Jobseekers)
   Customer Relationships
           Indicator                           Goal
Relative importance career                     90%
center services
                                           10% increase
Customer Retention*
*Percentage increase of customers from the previous year

Table 6: Market Penetration Rate (Individual Customers)
Individual Customer Market Penetration Rate Measure               Goal
Individual Customers Served Divided by the Local Civilian Labor   1.8%
Force




                                          65
Section B:   Common Measures



Performance Items                     Program Group         Goal
Entered Employment Rate               Adults                57%
                                      Dislocated Workers    51%
Retention Rate                        Adults                82%
                                      Dislocated Workers    82%
Average Earnings                      Adults               $12,625
                                      Dislocated Workers   $15,980
Placement in Employment or Education Youth                  62%
Attainment of a Degree or Certificate Youth                 50%
Literacy and Numeracy Gain            Youth                 45%




                                        66
 APPENDIX G

FINANCIAL PLAN




      67
      HempsteadWorks
    ONE-STOP PARTNER
RESOURCE SHARING AGREEMENT




            68
                                 Table of Contents


I.        Introduction

II.       Documentation of Contributions

III.      Reconciliation

IV.       Modification

V.        Audits

VI.       Tables:

       (a) HempsteadWorks One-Stop System Matrix

       (b) Percentage of Full-Time Equivalents (FTE's) Benefiting Partner
           Categorical Program(s)

       (c) Shared System Costs List by Cost Pool

       (d) Resource Sharing Agreement Summary

       (e) Reconciliation Schedule

       (f) Staff Match Distribution




                                         69
I.                 Introduction

The organizations listed in Table A of this agreement, hereinafter referred to as “partners”
will share One-Stop Shared Resources and to allocate Shared Costs within the local
HempsteadWorks Career Center according to the process described below:

       1. Shared Resources are defined by the partners as those resources contributed by the
          partners, excluding staff salaries, to provide Core Services for Adults, Older
          Youth and Dislocated Workers, and One-Stop Services for Youth, within the
          HempsteadWorks Career Center, as defined in the WIA Regulations at Section
          662.230, 662.240 and 664.700, which benefit at least two partners of the local
          workforce investment system.

       2. Shared Costs are defined by the partners as those costs incurred by the partners,
          excluding staff salaries, to provide Core Services for Adults, Older Youth and
          Dislocated Workers, and One-Stop Services for Youth, as defined in the WIA
          Regulations at Section 662.230, 662.240 and 664.700, which benefit at least two
          partners of the HempsteadWorks Career Center.

       3. Partners who have executed a co-location agreement with the Town Hempstead
          Local Workforce Investment Board are not parties to this agreement.

II.                Documentation of Contributions

Each partner will submit the Partner Expenditure Report and will include the following
information pertaining to expenditures it has incurred as contributions to the system:

       1.   Partner name, address and contact information;
       2.   Partner number;
       3.   Report period dates;
       4.   Vendor name(s);
       5.   Cost item(s);
       6.   Invoice period(s);
       7.   Amount(s);

III.               Reconciliation

This agreement represents the contributions made and benefits derived by each of the
partners to the HempsteadWorks Career Center. The parties agree that upon reconciliation,
based upon the documentation of costs submitted by the partners to the Town of
Hempstead Local Workforce Investment Board, the parties will have no further financial
obligation under this agreement.




                                                70
IV.            Modification

This agreement may be modified, altered, revised, extended or renewed by mutual written
consent of all parties, by the issuance of a written amendment, signed and dated by all the
parties.

V.             Audits

Each partner, including its satellites, if any, shall maintain full and complete books and
records of accounts in accordance with accepted accounting practices. Such books and
records shall be retained for a period of five (5) years and shall be available for audit and
inspection by the New York State Department of Labor (NYSDOL) and the United States
Department of Labor. Such period of access and retention of records shall continue until
any audit is satisfactorily completed.

VI.            Signatures

In witness whereof the parties hereto have affixed their signatures and seals as written
below.

For One-Stop Partner:


______________________________


______________________________ ______________________________
Signature                                 Title


______________________________ ______________________________
Organization                           Date Signed

For WIB:

______________________________
Name



______________________________ ______________________________
Signature                                  Title

______________________________ ______________________________
Organization                   Date Signed




                                              71
TABLES




  72
TABLE A - HempsteadWorks One-Stop System Matrix
                                                                                 One-Stop Partners
Program/Funding Source
WIA Title I Serving:
(1) Adults and Dislocated Workers                                                DOOR, CLB
(2) Youth                                                                        DOOR, CLB
(3) Job Corps
(4) Native American Programs
(5) Migrant and Seasonal Farmworker
(6) Veterans' Workforce Programs
Wagner-Peyser Act                                                                NYSDOL/DEWS
Trade Adjustment Assistance and North American Free Trade Agreement (NAFTA)      DOOR/NYSDOL/DEWS
Transitional Adjustment Assistance
Activities Authorized under Chapter 41 of Title 38 Local Veterans Employment     NYSDOL/DEWS
Representatives and Disabled Veterans Outreach Programs
Programs Authorized under State Unemployment Compensation Laws                   NYSDOL/DEWS
WIA Title II Adult Education and Literacy Act                                    NYSED LI-RAEN
Title I of the Rehabilitation Act of 1973                                        ACCES
Title V of the Older Americans Act                                               UL
Post Secondary Vocational Education Activities authorized under the Carl D.      NCC
Perkins Vocational and Applied Technology Education Act
Employment and Training Activities under the Community Services Block Grant      EOC of NC
Employment and Training Activities Conducted by the U.S. Department of Housing
and Urban Development
TANF Programs Authorized under Part A of Title IV of the Social Security Act
Employment and Training Programs Authorized under Section 6(d)(4) of the Food
Stamp
Act of 1977                                                                      DOOR/CLB
Work Programs Authorized under Section 6(o) of the Food Stamp Act of 1977
Programs authorized under the National and Community Service Act
Other Appropriate Programs, including Programs Relating to Transportation and
Housing, Etc.
ABBREVIATION KEY

ACCES = New York State Education Department Adult Career and Continuing
Education Services
CLB = City of Long Beach Office of Youth and Family Services
DOOR = Town of Hempstead Department of Occupational Resources
EOC of NC = Economic Opportunity Commission of Nassau County
NCC = Nassau Community College
NYSDOL DEWS = New York State Department of Labor, Division of Employment and Workforce
Solutions
NYSED LI-RAEN = New York State Education Department Network Long Island Regional Adult
Education Network

UL = Urban League




                                                  73
TABLE B - Percentage of Full-Time Equivalents (FTE's) Benefiting Partner
         Categorical Program(s)


                                                 % of all One-
                          Individual Partner
   One-Stop Partner                              Stop Partner
                                 FTEs
                                                     FTEs
ACCES                            0.10               0.00%
DOOR/CLB                        26.00               53.00%
EOC of Nassau County            0.00                0.00%
NCC                             0.00                0.00%
NYSDOL DEWS                     23.00               47.00%
NYSED LI-RAEN                   0.00                0.00%
Totals                          49.10              100.00%




                                        74
TABLE C - Shared System Costs List by Cost Pool

I.          TECHNOLOGY/UNIVERSAL
                   ACCESS
#                    SHARED COSTS                   FUNCTIONAL BENEFIT                      Method
(a)    Hardware                                  Provide computer programs,           Ratio of individual
                                                 access WAN tracking system,          partner FTEs
                                                 OSOS, etc.
(b)    Software/Licensing Fees                   Run programs for resumes and         Ratio of individual
                                                 cover letters, OSOS, Internet MIS,   partner FTEs
                                                 fiscal, quality assurance
(c)    WAN/LAN Connections                       Connect to WAN tracking system       Ratio of individual
                                                 and OSOS                             partner FTEs

(d)    Consultants                               Design and maintain WAN              Ratio of individual
                                                 computer system and Internet web     partner FTEs
                                                 site
II.    FACILITIES


(a)    Rent, Maintenance, Janitorial Services,   Provide office space for resource,   Ratio of individual
       Tenant Improvements                       workshop and conference rooms,       partner FTEs
                                                 career center staff, WIB staff,
                                                 One-Stop Operator staff

(b)    Utilities                                 Provide heat, A/C, Light,            Ratio of individual
                                                 Electricity for facilities           partner FTEs



(c)    Security                                  Provide armed guard for facilities   Ratio of individual
                                                                                      partner FTEs



III.   TELECOMMUNICATIONS




(a)    Telephones                                Provides telephone                   Ratio of individual
                                                 communication for One-Stop           partner FTEs
                                                 system staff and customers
(b)    Data Lines                                Connects One-Stop partners           Ratio of individual
                                                 access points to the system          partner FTEs

(c)    Internet Access                           Provides access to the World         Ratio of individual
                                                 Wide Web and e-mail                  partner FTEs




                                                            75
IV.   MARKETING AND COMMON
      EMPLOYER SERVICES

(a)   Direct Mail                                   Promote WIB and One-Stop            Ratio of individual
                                                    system services and programs.       partner FTEs
                                                    Develop job openings. Gather
                                                    information through surveys
                                                    regarding: labor market, skills
                                                    shortages, etc.
(b)   Advertising                                   Promote WIB and One-Stop            Ratio of individual
                                                    system services and programs.       partner FTEs
                                                    Develop job openings. Gather
                                                    information through surveys
                                                    regarding: labor market, skills
                                                    shortages, etc.
(c)   Printing                                      Reproduce brochures, flyers,        Ratio of individual
                                                    surveys, forms, etc.                partner FTEs

(d)   Development of marketing materials            Create and maintain identity and    Ratio of individual
                                                    image. Communicate information      partner FTEs
                                                    and messages.
V.    COMMON EQUIPMENT, SUPPLIES
      AND OTHER OFFICE EXPENSES

(a)   Office Equipment (Lease, Rental,              Provide photocopiers, facsimile     Ratio of individual
      Purchase)                                     machines, mail machine for career   partner FTEs
                                                    center operations, system
                                                    management and WIB staff
                                                    functions
(b)   Office Expenses (Supplies, Furniture, etc.)   Support career center operations,   Ratio of individual
                                                    system management and WIB           partner FTEs
                                                    staff functions
VI.   LWIB/YOUTH COUNCIL



(a)   Meetings                                      Provide space for WIB, Youth        Ratio of individual
                                                    Council, etc.                       partner FTEs

(b)   Food                                          Provide food and refreshments for   Ratio of individual
                                                    item V (a) above                    partner FTEs

(c)   Staff Training                                Trains workforce investment         Ratio of individual
                                                    staff/Continuous improvement        partner FTEs




                                                               76
TABLE D - Resource Sharing Agreement Summary

Partner       Full-Time      Contribution % of Center Cost   $ Share of         Balance of
              Equivalent                  (Based on (FTE)    Center Cost        Partner $
              (FTE) Staff                 Staff Benefiting   (Based on (FTE)    Share of
              Benefiting                  Partner            Staff Benefiting   Center Cost
              Partner                     Programs)          Partner            Less
              Programs                                       Programs)          Contribution
DOOR/CLB             26
EOC of NC             0
NCC                   0
NYSED                 0
NYSED
LI-RAEN
NYSED               .10
VESID
NYSDOL              23
DEWS
Totals

TABLE E - Reconciliation Schedule

Over-Funded           Under-Funded        Amount of           Reconciliation Method
Partner               Partner             Partner Share to
                                          Be Reconciled



Totals




                                         77
TABLE F – Staff Match Distribution

Functional    Function      FTE %     Amount   Contributing   Benefiting
Job Title                                      Partner        Partner



Totals




                                     78
             APPENDIX H

AFFILIATE SITE CERTIFICATION CRITERIA




                 79
           HEMPSTEADWORKS AFFILIATE SITE CERTIFICATION AGREEMENT

As a Chartered Affiliate Site of the HempsteadWorks Workforce Investment System
___________________________________, as the Affiliate Site Management Entity,
hereby agrees to:

(a) Participate in continuous improvement activities conducted through the Town of
    Hempstead Workforce Investment Board (LWIB) approved HempsteadWorks
    Quality Assurance Program (HWQAP), using LWIB designated formats for surveys,
    common application, activities and outcome measures;
(b) Based on HWQAP reports, achieve a minimum annual customer satisfaction rating
    established by the LWIB;
(c) Based on HWQAP reports, achieve a minimum annual entered employment rate
    established by the LWIB;
(d) Connect to the LWIB approved Internet Web site, at: www.hempsteadworks.com;
(e) Participate as a cross-functional team member with other partners through co-location,
    meetings, electronic linkages, etc.;
(f) Integrate job orders into New York State Department of Labor Job Bank;
(g) At a minimum, provide the core services available at the HempsteadWorks Career
    Center (excluding workshops);
(h) Operate a resource room, equipped with the following customer resources: Internet,
    facsimile machine, photocopier, telephone, career library material, special
    accommodations for individuals with disabilities;
(i) Refer job seekers and businesses customers to all system partners and affiliates for
    additional services, as appropriate;
(j) Execute a memorandum of understanding with the LWIB;
(k) In accordance with the WIA regulations at Sec. 662.230 (b), use a portion of funds
    available to the site operator’s programs, to the extent not inconsistent with the Federal
    law authorizing the partner’s program;
(l) Comply with the requirements for New York State Department of Labor System
    Certification, including the items required in the attached “Secret Shopper Survey;
(m) Cooperate with monitoring and Secret Shopper reviews.

Agreed to by:


Signature: ____________________________________________________________
Name: _______________________________________________________________
Title: ________________________________________________________________
Organization: _________________________________________________________
Date: ________________________________________________________________
Approved by:
                ________________________________________       Date: _______________________
                Henry Graber. Chairperson
                Town of Hempstead Workforce Investment Board




                                               80
                               SECRET SHOPPER GUIDE

Secret Shopper: ___________________________________________

Location Shopped:_________________________________________

Date of Shop:____________                           Time of Shop: ________to _______

Instructions: Please put a checkmark in those boxes corresponding to statements that are
true. In each case, but particularly if the statement is not true, please provide a brief
comment or explanation.

                                        ENTRY POINT
Via Phone:
 The telephone was answered within three rings (if not, how many?)
_________________________________________________________________________

The name(s) of the person(s) I spoke with on the phone was _______________________

 Staff whom I spoke with on the phone were polite and friendly.
_________________________________________________________________________

 Staff whom I spoke with on the phone were knowledgeable.
_________________________________________________________________________

 Staff were able to provide directions to the one-stop career center nearest me.
_________________________________________________________________________

 Staff were able to provide me with the local one-stop system or center’s web site
address for on-line services and information.
_________________________________________________________________________

Via Internet: Note: If you were not given the web site address during the telephone contact, please check
the Workforce New York site at www.workforcenewyork.org and click on “Find Your Local One Stop”. If
there is still no web site apparent, please make note here and skip the rest of this section.
 The local area/one-stop center has a web site accessible on the Internet. (If no, proceed to
next section)
_________________________________________________________________________

 The website is very informative and comprehensive.
_________________________________________________________________________

 The website contains current information.
_________________________________________________________________________




                                                   81
 It is easy to find and access services to jobseekers and services to business via the
website.
_________________________________________________________________________


 I need a password and user-id to gain access to some parts of the website
_________________________________________________________________________

 It is easy to navigate the website.
_________________________________________________________________________

 The website displays the Workforce New York logo.
_________________________________________________________________________

 The website reflects the local one-stop system, not just one particular partner program.
_________________________________________________________________________

 The website includes links to national, state and local job search, career development
and other relevant sites.
_________________________________________________________________________


Via Career Center Visit: Note: Your visit must last a minimum of one hour and a maximum of three
hours.
 I had no trouble finding the career center.
_________________________________________________________________________

 Off-street parking is available.
_________________________________________________________________________

 Prior to entering the career center, there are visible signs to guide me to the entrance.
_________________________________________________________________________

 Signs incorporate the Workforce New York logo.
_________________________________________________________________________

 Individuals with disabilities would have no problem entering the career center.
_________________________________________________________________________

Upon entering the career center, signs are posted that (check all that apply):
 State the name of the center
 Welcome customers in some way
 List workshops or employer visits available that day/week
 Name the operator(s) and/or partner agencies on site
 List hours/days of operation
 Request that customers sign in
 State the Mission/Vision/Values


                                                82
 State the rules for use of the center
 Direct customers to the greeter/receptionist
 Ask customers to wait in reception area
 Identify each area by program (e.g., DOL, VESID, WIA or E&T, DSS)
 Identify each area by function
 Other
_________________________________________________________________________

 A greeter and/or receptionist are visible upon entrance to the center.
________________________________________________________________________

 Upon arrival, I was approached or addressed immediately by career center staff. (if you
waited to be acknowledged by staff, please estimate wait time)
________________________________________________________________________

 Center staff wear name tags and the career center or one-stop system name.
________________________________________________________________________

 As a first time customer, I received a “swipe” card and staff explained the purpose of
the swipe card.
________________________________________________________________________

 I received a customer feedback form and was asked to complete it before leaving.
________________________________________________________________________

 Staff in the one-stop center talked about services rather than using acronyms and
talking about funding sources.
________________________________________________________________________

 My first impression of the one-stop career center was (check all that apply) :
 There is a lot of activity
 Not many customers
 Lively atmosphere
 Quiet and subdued atmosphere
 Visually appealing
 Visually unappealing
 Environment is warm and inviting
 Environment is cold and impersonal
 I’ll get what I need here
 I doubt I’ll get what I need here
 Other
_______________________________________________________________________

With regard to orientation to center services (check all that apply):
 I was allowed to utilize the resource room without going through a seated orientation.
 I was required to attend a group orientation.
 Services were verbally described to me by staff upon my arrival to the center


                                                     83
 I received a brochure or orientation package
 I watched a video regarding services available
 I was directed to a pc and web site address describing available services
 Staff provided me with a one-on-one tour and description of services
 Other
_______________________________________________________________________


CAREER CENTER/SERVICES:

 Physical layout of Career Center seems well organized and designed with the customer
in mind.
_______________________________________________________________________

 The resource room is the focal point of the center
_______________________________________________________________________

 I was able to take advantage of self-services in the resource room.
_______________________________________________________________________

 Staff were visible and available to help me while I was in the resource room.
_______________________________________________________________________

 I experienced time when I was left alone and unsure what to do or unaware what was
available to me.
_______________________________________________________________________

 I was asked to return at a different time or day for services I was seeking.
_______________________________________________________________________

 At various points of service I was asked for customer feedback.
_______________________________________________________________________

 Upon leaving the one-stop career center, I was asked for customer feedback.
_______________________________________________________________________


CUSTOMER EXPERIENCE:

Customer Scenario Presented: _______________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________



                                          84
Services Received:
    __________________________________________________________________

        __________________________________________________________________

        __________________________________________________________________

        __________________________________________________________________

       ___________________________________________________________________

       ___________________________________________________________________

       ___________________________________________________________________

       ___________________________________________________________________


Staff members who assisted me during my visit were (names):




Describe Your Customer Experience (commenting on items such as staff demeanor, timeliness, staff
knowledge and efficiency, appropriateness of services provided, services you asked for but didn’t receive,
integration issues, forms you were required to complete, etc.)

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________




                                                     85
 My overall experience was good and I would return for additional services.

_______________________________________________________________________

 My overall experience was poor and I would not return for additional services.

_______________________________________________________________________

Did you experience or observe any “best practices?” (e.g., good processes or procedures, excellent
customer service or customer products, outstanding staff, etc. - please describe)




Did you experience or observe any “worst practices” (e.g., unprofessional or rude staff behavior,
poor customer service, unethical behavior, bad processes, etc. – please describe)

Additional Comments Regarding Secret Shopper Experience:

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________




                                                     86
            APPENDIX I

Town of Hempstead/City of Long Beach
  Local Workforce Investment Area
     (LWIA) Oversight Plan
Monitoring Policies and Procedures




               87
                                Table of Contents

 I.     Background

 II.    Establishment of Local Grant Subrecipient/Fiscal Agent Status

III.       Process for Consistent Review of Subrecipient Fiscal and Program
           Operations, including One-Stop Management and Youth Activities

 1.  Monitoring Procedures
 2.  Formal Schedule for Conducting Reviews
 3.  Procurement
 4.  Timely Process for Notifying Subrecipients and Vendors of any Findings Resulting
     from Reviews
 5. Administrative Process for the Resolution of Findings Resulting from Reviews
 6. Customer Feedback Evaluation
 7. Fiscal Checks and Balances
 8. Equal Opportunity
 9. Timely Process for Notifying NYSDOL of Any Significant Findings Resulting
     from Reviews Which May Have an Impact on the Financial Participant Reporting
     of the LWIA to NYSDOL
 10. Entities Subject to Monitoring
 11. Positions/People Responsible for Monitoring
 12. Process for Providing Technical Assistance
 13. Sanctions




                                        88
    I. Background

On March 15, 2004, the New York State Department of Labor (NYSDOL) Division of
Employment and Workforce Solutions issued Workforce Development Technical
Advisory (TA) #4-02 to address the subject of Oversight Responsibilities for Chief
Local Elected Officials and Local Workforce Investment Boards (LWIAs). On
November 19, 2004, NYSDOLDEWS issued TA #04-19, which superceded TA #4-02.
The NYSDOLDEWS policy guidance required that affected LWIAs submit a plan to the
DEWS Program and Fiscal Representatives detailing how they will implement oversight
activities.

Although our LWIA is not a multiple county area, this Oversight Plan and Monitoring
Policy provides a process for consistent and comprehensive review of subrecipient
operations. In addition, while our Local Educational Agency (LEA) contractors bear
characteristics of both vendors and subrecipients, LEAs are monitored on a quarterly basis.
There is no need to conduct on-site fiscal monitoring of the LEAs because these entities do
not perform any fiscal functions under WIA. The LEAs do not perform eligibility
determination and have no responsibility for programmatic decision-making. The LEAs
are paid for coordinators and teachers who provide outreach, assessment and work
experience coordination and academic enrichment services. Payments are based on hourly
rates stipulated in the contract for the number of participants served. Documentation is
required for processing contract reimbursement vouchers.

Out-of-School Youth services are provided through vendor contracts. Desk reviews are
performed for both subrecipient and youth vendor contracts. The procedures for the desk
review are contained in the desk review instrument.

   II. Establishment of Local Grant Subrecipient/Fiscal Agent Status

In February of 1999, in accordance with an intergovernmental agreement between the
Town of Hempstead and the City of Long Beach, the Town Board of the Town of
Hempstead passed a series of Resolutions pertaining to the establishment of a local
governance structure under the Workforce Investment Act of 1998. Through those
resolutions, the Supervisor of Town of Hempstead, as the Chief Local Elected Official for
the Town of Hempstead/City of Long Beach LWIA and as the Workforce Investment Act
(WIA) Title I-B Grant Recipient, appointed the Town of Hempstead Department of
Occupational Resources (DOOR) as the Grant Subrecipient and Fiscal Agent for WIA
Title I-B.




                                            89
     III. Process for Consistent Review of Subrecipient Fiscal and Program
          Operations, including One-Stop Management and Youth Activities

1.       Monitoring Procedures

      A. The Local Board will be responsible to provide oversight of the local Workforce
         Investment System, entitled: “HempsteadWorks,” as well as the local Title I-B
         Workforce Investment Act Grant. This oversight will be provided based upon data
         collected through the One-Stop Operating System (OSOS) and the
         HempsteadWorks Quality Assurance Program (HWQAP), performance and
         customer satisfaction reports submitted by the Youth Council and the One-Stop
         Operators, recommendations from USDOL and NYSDOL, along with monitoring
         and fiscal reports.

      B. In its capacity as the Grant Subrecipient/Fiscal Agent, DOOR will conduct the
         monitoring of all fiscal, administrative and programmatic activities of
         HempsteadWorks and the WIA grants.

      C. DOOR will submit monitoring reports that require corrective action on a quarterly
         basis to the Vice Chairperson of the Local Board.

      D. The Vice Chairperson will summarize the findings of these reports for the Local
         Board members for their analysis and oversight actions.

      E. Monitoring findings pertaining to youth will be submitted in a similar fashion to the
         chairperson of the Youth Council and subsequently to the Vice Chairperson of the
         Local Board.

      F. All written reports and other documentation pertaining to monitoring will be made
         available for review by appropriate state and federal officials upon request.

      G. All reports and other records of monitoring activities will be retained for six years
         from the date of close-out of the funding sources being monitored.

      H. DOOR standard monitoring, auditing, assessment and evaluation procedures may
         include but will not limited to inquires concerning licensing, certification of
         counselors, duration and evaluation of services, physical plant, participant relations
         with counselors and other participants, attendance, number of completions and
         eligibility of participants.

      I. Identification and collection of all subrecipients occurs in the form of instruction to
         the monitor by the Commissioner, based upon the characteristics of the contracting
         entity.




                                                90
2.      Formal Schedule for Conducting Reviews

     A. The Local Board, Youth Council and Grant Subrecipient/Fiscal Agent will conduct
        regular evaluation of data and systems through their analysis reports submitted by
        the Operator via the OSOS and HWQAP systems, including enrollments, customer
        satisfaction surveys, our Annual Report and Return-On-Investment (ROI)
        Report.

     B. Subrecipients will be monitored on a quarterly basis. There is no need to conduct
        on-site fiscal monitoring of the LEAs because these entities do not perform any
        fiscal functions under WIA.

     C. Vendors will be monitored annually.

     D. Internal operations of the One-Stop system will be monitored on a daily basis.
        These operations include, but are not limited to financial management, property
        management and procurement.

     E. The HempsteadWorks One-Stop Operator Consortium will submit an Annual
        Report to the WIB on the first meeting of the Program Year following the Program
        Year that is the subject of the report. The quality standards addressed in the
        Annual Report are stipulated in the HempsteadWorks Local One-Stop System
        Re-Certification Process. According to the process, if the Operator is found at
        any time during the certification period to be operating below the standards
        described under this process, the WIB will require appropriate corrective action
        within thirty (30) days of the date of the finding.

     F. The various monitoring instruments and the topics for which this plan is intended
        are listed below:

                    i. Program Monitoring

Exhibit 1:    Individual Record Review (Adult and Dislocated Workers)
Exhibit 2:    Individual Record Review (Youth)
Exhibit 3:    Verification of Data in Case Management and Reporting System
Exhibit 4:    Summer Worksite Participant Interview Guide (WIA)
Exhibit 5:    Summer Worksite Participant Interview Guide (TANF)
Exhibit 6:    Summer Worksite Supervisor Interview Guide (WIA)
Exhibit 7:    Summer Worksite Supervisor Interview Guide (TANF)
Exhibit 8:    Summer Educational Site Instructor Interview (WIA)
Exhibit 9:    Summer Educational Site Instructor Interview (TANF)
Exhibit 10:   One-Stop Vendor
Exhibit 11:   Education and Training
Exhibit 12:   Equal Opportunity/Affirmative Action
Exhibit 13:   OJT On-Site Employer/Supervisor Review
Exhibit 14:   OJT On-Site Trainee Review



                                              91
Exhibit 15: Entrance/Exit Conference (OJT Employer)
Exhibit 16: Entrance/Exit Conference (WIA)
Exhibit 17: Entrance/Exit Conference (TANF)

             b. Performance Monitoring

Exhibit 1:   Subrecipient Performance Monitoring and Evaluation
Exhibit 2:   On-Site Review of Subrecipient
Exhibit 3:   Efficiency Measures
Exhibit 4:   Post Review Survey
Exhibit 5:   Subrecipient Performance Information/Data
Exhibit 6:   Entrance/Exit Conference
Exhibit 7:   Monitor’s Narrative

             c. Subrecipient A-133 Audit Requirements

Single Unit Audit requirements will be addressed in accordance with the Town of
Hempstead/City of Long Beach LWIA Audit Resolution Procedures.

3.      Procurement

     A. The procurement, receipt and payment for goods and services received from
        vendors and subrecipients will comply with laws, regulations, and the provisions of
        contracts and agreements.

     B. Administrative services, customer services or training not covered by Individual
        Training Accounts or On-The-Job Training contracts, will be procured through bids
        or RFPs conducted by DOOR on behalf of the WIB and Youth Council.

     C. Recommendations for the selection of providers will be made, when appropriate by
        DOOR and the Youth Council. Procurement activities will be conducted in
        accordance with the WIB’s “Procedure for Selecting Service Providers.”

4.      Timely Process for Notifying Subrecipients and Vendors of any Findings
        Resulting from Reviews

Subrecipients and vendors will be advised of any findings, resulting from monitoring
reviews. Within five (5) business days of notification of the findings, subrecipients and
vendors must reply with a description of corrective action taken.

5.      Administrative Process for the Resolution of Findings Resulting from
        Reviews

     A. DOOR monitoring reports will be documented on standardized report forms that
        are submitted by DOOR staff to DOOR management, who will make
        recommendations to the WIB and Youth Council.



                                             92
     B. Corrective action plans, special monitoring, and continuous improvement activities
        resulting from monitoring activities will be documented through this process as
        well.

     C. Oversight activities will be documented in the minutes of WIB and Youth Council
        meetings.

6.        Customer Feedback Evaluation

     A. Under WIA, the WIB will continue to implement the customer feedback features of
        HWQAP, including those that are integrated with the Workforce Excellence
        Network and Simply Better!

     B. By implementing this system, the Local Board will continue to utilize customer
        feedback as the basis of fact-based, quality management and continuous
        improvement.

     7.      Fiscal Checks and Balances

     A. Day to day fiscal operations will be administered by DOOR in its role as Fiscal
        Agent.

     B. The DOOR Fiscal Team will provide the Financial Secretary of the Local Board
        with comprehensive financial reports, relating to internal and external operations on
        an annual basis.

     C. The Town of Hempstead will hire an independent auditor to audit the local system
        as part of the town wide Single Unit Audit.

     D. The Fiscal Team will utilize the Microinformation Processing (MIP) software,
        along with financial features of HWQAP to compile its reports.

     E. Accounting records will be supported by source documents, such as: cancelled
        checks, bank statements, paid claims, vendor and sub-grantee records, etc.

     F. Fiscal on-site and desk monitoring will be conducted on a quarterly basis as part of
        the One-Stop Operator Performance Review. There is no need to conduct on-site
        fiscal monitoring of the LEAs because these entities do not perform any fiscal
        functions under WIA.

     8.      Equal Opportunity

     The LWIA and its subrecipients will comply with federal and State requirements
     regarding nondiscrimination and equal opportunity.




                                              93
   9. Timely Process for Notifying NYSDOL of Any Significant Findings
      Resulting from Reviews Which May Have an Impact on the Financial
      Participant Reporting of the LWIA to NYSDOL

   Any significant findings resulting from monitoring or financial reviews, which may
   have an impact on the financial and participant reporting of the LWIA to NYSDOL,
   will be reported to NYSDOL within five (5) business days. Significant findings
   include those that pertain to violation of applicable law, along with those that
   invalidate the accuracy of LWIA reports that have been submitted to the state.

   10.          Entities Subject to Monitoring

   The entities that are subject to monitoring listed in Attachment I.

   11.          Positions/People Responsible for Monitoring

   Employees of DOOR, who are designated as staff to the WIB, are assigned to perform
   monitoring duties. These individuals do not perform WIA program or One-Stop
   system customer service duties. Terry McKnight, Monitor, coordinates all monitoring,
   with the exception of financial, property management and fiscal monitoring, which is
   the responsibility of Scott T. Surkis, Fiscal Manager.

   12.          Process for Providing Technical Assistance

   Technical assistance will be provided to address issues that arise as a result of
   monitoring in the following manner:

         A. The issue(s) will be reported to the WIB Vice Chairperson

         B. The Vice Chairperson and the WIB staff will make arrangements for
            appropriate technical assistance to be provided as soon as possible

         C. The monitoring issue(s) and related technical assistance will be reported to the
            WIB membership by the Vice Chairperson at next WIB meeting following his
            action in response to the monitoring report.

   13.          Sanctions

Sanctions in response to deficiencies identified through monitoring will be applied as
follows:

   A. Should any contractor fail to perform any of the terms, covenants or conditions of
      its contractual agreement, DOOR shall thereupon have the right to terminate the
      agreement and, at DOOR’s option, to suspend payments to the CONTRACTOR
      without liability to DOOR.




                                              94
B. In addition to the right of termination described in item 13 (A) above, DOOR, upon
   thirty (30) days notice in writing to the CONTRACTOR, may terminate the
   agreement in whole or in part when DOOR deems it is in the best interest of DOOR
   to do so. If this agreement is so terminated, the CONTRACTOR shall be
   compensated only to the extent of expenditures approved by DOOR, which were
   incurred prior to the effective date of termination.

C. If at any time, for any reason, during or after the termination of the agreement, the
   United States Department of Labor, the State of New York Department of Labor or
   any other authorized governmental agency makes a determination that the
   contractor utilized participants and project funds in such manner so as to violate
   any provision of WIA, or the rules and regulations promulgated thereunder, the
   contractual agreement will require that the contractor indemnify and hold harmless
   DOOR, and to stand in DOOR’s place for purposes of making any reimbursements
   that become due and payable.

D. Monitoring findings will be taken into consideration during the review of any
   future proposals submitted by current contractors.




                                         95
       Attachment I-1

Entities Subject to Monitoring




              96
                             Entities Subject to Monitoring

   1. Training Vendors

Access Careers

Alliance Computing Solutions

American Training Center, Inc.

Berlitz Language Center

Better Home Health Care Agency, Inc.

Career Institute of Health & Technology

Christine Institute of Vocational Training

Commercial Driver Training, Inc.

Culinary Academy of L.I.

CW Post University

Electrical Training Center

Franklin Career Institute

Gloria K School

Hofstra University

Hunter Business School

Long Island Nail & Skin Care Institute

Mega Security Services

Micropower Career Institute

Molloy College

Nassau Boces

Nassau Community College




                                             97
NetCom Information Technology

New Horizon Computer Learning Center

RP Investigations and Security Inc.

Stony Brook State University

Suburban Technical School

Sunrise Career Institute

United Way of Long Island

   1. On-The Job Training Contractors

Available in Fiscal records.

   2. Local Educational Agencies

Baldwin UFSD

City of Long Beach

East Meadow UFSD

Five Towns Community Center

Freeport UFSD

Hempstead UFSD

Oceanside UFSD

Rockville Centre UFSD

Roosevelt UFSD

Uniondale UFSD

   3. One-Stop Vendors

City of Long Beach Office of Youth and Family Services

Goodwill Industries of Greater New York and Northern New Jersey, Inc.




                                          98
   4. Youth Services

Education and Assistance Corporation

The Paxen Group, Inc.




                                       99
                  APPENDIX J

CUSTOMER FEEDBACK PLAN/SATISFACTION INDICATORS/
        CONTINUOUS IMPROVEMENT PLAN




                      100
                                               1




     HempsteadWorks Quality
    Assurance Program (HWQAP)

             HempsteadWorks
     Workforce Investment System
      www.hempsteadworks.com




                                               2




Definition
• A quality management process, supported by
  information technology, designed to foster
  continuous improvement and performance
  excellence in a local workforce investment
  system.




                 101
                                                                   3




Guided by Malcolm Baldrige
Management Principles
•   Leadership
•   Strategic Planning
•   Customer and Market Focus
•   Information and Analysis
•   Human Resource Focus
•   Process Management
•   Business Results




                                                                   4




Customer Feedback Feature
•   Collects customer feedback data, including: complaints,
    compliments, and suggestions

•   Generates reports which compare customer feedback with staff
    capacity building and continuous improvement projects

•   Maintains a record of Workforce Investment Board continuous
    improvement awards, benchmarking and comparison activities




                          102
                                                    5




Customer Tracking
• Provides a "snapshot" of each customer's status
  within the One-Stop system

• Summarizes customer progress through each
  intervention of an employment plan or service
  strategy and documents the services provided by
  partner agencies




                                                    6




Customer Tracking
Feature (Continued)
• Activity reports by funding source
• Activity reports by staff name
• Activity reports by One-Stop partner or vendor
• Tuition expenditure reports
• Shared system services reports




                   103
                                                   6




Customer Tracking
Feature (Continued)
• Activity reports by funding source
• Activity reports by staff name
• Activity reports by One-Stop partner or vendor
• Tuition expenditure reports
• Shared system services reports




                                                   7




Performance and Compliance
Reporting Feature
•   State and federal compliance report formats;

•   Customized report formats, including:
    efficiency measures, return-on-investment,
    performance measures, etc.

•   Consumer report.




                        104
                                                        8




Customer Tracking
Feature (Continued)
• Activity reports by funding source
• Activity reports by staff name
• Activity reports by One-Stop partner or vendor
• Tuition expenditure reports
• Shared system services reports




                                                        9




Honors/Awards
•   Workforce Excellence Network “Promising Practice”

•   Workforce New York “Promising Practice”

•   NYS Governor’s “Certificate of Recognition”

•   NACo “Excellence in Workforce Development”

•   US Secretary of Labor “Certificate of Excellence”




                          105
                        APPENDIX K:            Operator Agreement

ONE-STOP OPERATOR AGREEMENT BETWEEN TOWN OF HEMPSTEAD
WORKFORCE INVESTMENT BOARD AND CITY OF LONG BEACH OFFICE
OF YOUTH AND FAMILY SERVICES, NEW YORK STATE DEPARTMENT OF
LABOR DIVISION OF EMPLOYMENT AND WORKFORCE SOLUTIONS AND
TOWN OF HEMPSTEAD DEPARTMENT OF OCCUPATIONAL RESOURCES

WHEREAS, the Town of Hempstead Workforce Investment Board, hereinafter referred to
as "WIB," has been appointed by the Supervisor of the Town of Hempstead, who is the
Local Chief Elected Official, hereinafter referred to as “Supervisor,” for the Town of
Hempstead/City of Long Beach Workforce Investment Area for purposes of the
"Workforce Investment Act of 1998, Public Law 105-220," hereinafter referred to as
"WIA" pursuant to an Intergovernmental Agreement between the Town of Hempstead and
the City of Long Beach;" and

WHEREAS, in accordance with Chapter 2, Sec. 117 (d) (3) of WIA, the Town of
Hempstead Department of Occupational Resources, hereinafter referred to as “DOOR,”
has been designated by the Supervisor as the "Grant Subrecipient/ Fiscal Agent" for the
Town of Hempstead/City of Long Beach Workforce Investment Area; and

WHEREAS, pursuant to an agreement between the Supervisor and the WIB, a consortium
consisting of the City of Long Beach Office of Youth and Family Services, hereinafter
referred to as “CLB,” the New York State Department of Labor Division of Employment
and Workforce Solutions, hereinafter referred to as “NYSDOL/DEWS” and DOOR, have
been designated as One-Stop Operator of their respective career centers; and

WHEREAS, in accordance with Chapter 3, Section 121 (d) (2) of WIA and pursuant to
memoranda of understanding, hereinafter referred to as “MOUs,” executed between the
WIB and the local One-Stop Partner organizations, hereinafter referred to as “Partners,”
the consortium of CLB, NYSDOL/DoES, and DOOR have been designated as the
Operator of a One-Stop delivery system in the local area entitled “HempsteadWorks;”

WHEREAS, the WIB has certified CLB, DOOR and NYSDOL/DEWS as the One-Stop
Operator for the HempsteadWorks Workforce Investment System;

WHEREAS, the parties to this agreement have agreed that the purpose of this agreement is
to define the respective roles and responsibilities of each party with respect to the operation
of the One-Stop system and to establish the accountability of the One-Stop Operator to the
LWIB;

WHEREAS, the parties to this agreement have affixed their signatures in the presence of a
notary public; and

WHEREAS, this agreement replaces and supersedes previously executed One-Stop
Operator Agreements between the parties;



                                              106
NOW, THEREFORE THE PARTIES AGREE AS FOLLOWS:

1. Duration of Agreement

The term of this agreement shall be July 1, 2011 through June 30, 2013.

2. One-Stop System Overview

The mission of the One-Stop system, also known as the “HempsteadWorks Workforce
Investment System” is to:

     •   ensure that skilled workers are available to employers
     •   help jobseekers find work
     •   foster economic development

HempsteadWorks has been designed to provide customers with workforce investment
services through a single point of entry, which is available from multiple points of access.
The One-Stop Partners of the system may integrate their resources electronically and also
through co-location of staff within the HempsteadWorks Career Center, and also at
affiliate sites. Electronic integration is accomplished through the One-Stop Operating
System (OSOS) and through the Internet. The official Web site of the system is:
www.hempsteadworks.com. Functional alignment of staff is accomplished by teams
comprised of individuals from a variety of independent organizations.

3. One-Stop Performance Standards/Outcome Goals and Reporting Requirments

The parties to this agreement agree to the performance standards/outcomes goals for the
One-Stop Delivery System listed on the matrix included as Attachment A.

In order to provide the data necessary to achieve the goals for the system, the parties will:

A.   Adhere to prescribed reporting schedules
B.   Provide required performance data
C.   Provide data through OSOS formats
D.   Implement the Common Measures and Customer Service Indicators required by the
     New York State Department of Labor.

The parties further agree that the HempsteadWorks Quality Assurance Program (HWQAP)
will be used to support OSOS in instances deemed necessary by the parties.




                                              107
Oversight and Review Schedule

The parties agree to the following oversight and review schedule:

System Component        Method          Schedule
One-Stop Centers        Desk Review     Monthly
“                       Field Visit     Annually
One-Stop System         Desk Review     Monthly
“                       Field Visit     Annually

5. Services to Be Provided Through the One-Stop Delivery System

The services to be provided through the One-Stop delivery system will include the
following:

Core Services and One-Stop Youth Services, as described under Sections 662.230, 662.640
and 664.700 of the WIA Final Regulations
Core Services, as described under Chapter 5, Sec. 134(d)(2) of the WIA statute
Intensive Services, as described under Chapter 5, Sec.134(d)(3) of WIA
Training Services, as described under Chapter 5, Sec.134(d)(4) of WIA
Permissible Local Employment and Training Activities, as described under Chapter 5, Sec.
134 (e) and Customized Employment Services that target individuals with disabilities who
are either unemployed or under-employed and includes those who are: (1) receiving
Supplementary Security Income (SSI) and/or Social Security Disability Insurance
(SSDI); (2) participating in day activity programs or participating in facility or
community-based employment, and earning less than minimum wage; (3)
participating in segregated employment and choosing to move to integrated,
competitive employment; (4) awaiting employment services and supports
following a move from a residential facility, or as part of a plan to move into a
community under the Supreme Court decision in Olmstead v. L.C. by Zimring, 527
U.S. 581 (1999); or (5) transitioning from, or preparing to transition from, secondary
school under a transition plan under Part B of the Individuals with Disabilities Education
Act, and who, without access to CE strategies, would likely be referred to one of the
environments identified in (2), (3), or (4) above, but who prefer integrated, competitive
employment or self-employment. Customized employment services consist of the
negotiation of a personalized employment relationship between an individual and an
employer. The negotiations address areas such as job duties, terms of employment,
supports, accommodations, and expectations that are adapted to the needs or special
circumstances of the job seeker and which fulfill the business needs of the employer
(NCWD/A, 2004). Customized employment requires the provision of reasonable
accommodations and supports that may be necessary for the job seeker to perform the
functions of a job that is individually designed and negotiated. The customized
employment process, a flexible blend of strategies and services, is designed to increase
employment options for job seekers with complex needs. It builds on proven principles,
services, and strategies including aspects of other employment approaches such as
supported employment services; supported entrepreneurship services, microenterprises, or



                                            108
small businesses; individualized job development; job carving and restructuring; and the
development of microboards. In the long term, it is the intention of the United States
Department of Labor Office of Disability Employment Policy (ODEP) to make customized
employment services part of the menu of services provided to all One-Stop Center
customers. The parties to the division of responsibilities as set forth in Attachment B,
which is incorporated by reference hereto with the same force and effect as though more
set forth herein at length.

6. Funding of Services and the Operating Costs

The costs of the services described under clause number 5 above and the operating costs of
the system will be funded under WIA funds received by DOOR as the Grant
Subrecipient/Fiscal Agent , along with non-WIA funds received by the One-Stop Partners.
Each MOU that corresponds to this agreement shall include a budget that is consistent with
a "One-Stop Partner Resource Sharing Agreement, along with WIA and all governing
Office of Management and Budget (OMB) Circulars. Each MOU that corresponds to this
agreement is incorporated by reference hereto with the same force and effect as though
more set forth herein at length.

7. Methods of Referral

The parties agree that the methods of referral of individuals to the HempsteadWorks
System by the One-Stop Partners will be all of the following:

Functional alignment of staff at the full service center, located at the Hempstead Executive
Plaza, 50 Clinton Street, Hempstead, New York, 11550, as well as other mutually agreed
upon franchises within the Workforce Investment Area;

Electronic linkages, including wide area network (WAN) Internet/Intranet connections.

8. Employer Outreach and Job Development

The parties agree that employer outreach and job development activities will be
coordinated through the WIB and the One-Stop Partners. The parties agree to integrate
their job orders into a single unified job bank, under the auspices of NYSDOL/DEWS.
Business services will be coordinated by the “Long Island Business Services Team.




                                            109
9. Exchange of Information

The parties agree that all information acquired by either the LWIB or the One-Stop
Partners will be mutually accessible to avoid unnecessary duplication of services. This
information will be shared only to the extent permitted by regulations requiring
confidentiality of participant records. All labor market information, job leads,
programmatic and registrant information, as reported on standard forms, will be accessible
to the One-Stop Partners through OSOS. The parties agree to cooperate in developing
customer identification, tracking, follow-up, evaluation, performance and satisfaction data.
OSOS will be the format through which the One-Stop Partners will record and report
activities and outcomes related to the One-Stop System.

10. One-Stop Operator System Functions

The parties agree that the One-Stop system functions to be performed by the One-Stop
Operator include the following:

A. Implement the system described in the MOUs
B. Achieve planned system outcomes
C. Convene the One-Stop partners to continuously improve seamless services
D. Coordinate seamless service delivery between system sites, the full service center and
   One-Stop partner programs
E. Develop and maintain functional alignment of partner staff and programs
F. Develop and maintain technological links

The parties agree that the responsibilities of the same are set forth in Attachment B,
which is incorporated by reference hereto with the same force and effect as though more
set forth herein at length.

11. One-Stop Operator Center Functions

The parties agree that each party to this agreement will be responsible for the center
functions of their own individual centers. In this context, centers functions include:

A.   Conduct information meetings for jobseeker customers
B.   Conduct job search workshops
C.   Operate a comprehensive, fully equipped and staffed resource room
D.   Market core services to One-Stop partners to encourage use by their customers
E.   Implement quality referral procedures for access to One-Stop partner programs by
     performing the following:
F.   Train and inform center staff in partner program eligibility requirements
G.   Accompany referrals with initial intake and eligibility data to alleviate customer
     inconvenience
H.   Minimize the need for referrals through the use of technology and integrated service
     delivery
I.   Conduct center staff cross-training, capacity building and team building activities



                                             110
J. Ensure that center is clean, organized and well-maintained
K. Determine hours of operation
L. Design center for ease of customer use
M. Collect and compile customer feedback and performance data
N. Display labor market information and performance data, including consumer reports, to
   help customers to make wise choices
O. Seek suggestions, complaints, feedback and evaluation from all customer groups, and
   use data to make decisions
P. Manage system/center registration
Q. Submit required reports to the WIB, the WIB staff, the Grant Subrecipient/Fiscal
   Agent, One-Stop partners, NYSDOL/DEWS, etc.

12. One-Stop Operator Program Functions

The parties agree that the categorical program functions of each party of the One-Stop
Operator consortium are stated below:

CLB: Provide services under Title I of WIA in accordance with the Intergovernmental
Agreement with the Town of Hempstead and all contracts for services with DOOR

NYSDOL/DEWS: Provide services funded under the following:

Programs authorized under the Wagner-Peyser Act; Trade Adjustment Assistance and
NAFTA Transitional Adjustment Assistance activities authorized under Chapter 2 Title II
of the Trade Act 1974; Activities authorized under Chapter 41 of Title 38, U.S.C.; and
Programs authorized under State Unemployment Compensation laws.

DOOR: Provide services under the following:

Title I of WIA, Trade Adjustment Assistance and NAFTA Transitional Adjustment
Assistance activities authorized under Chapter 2 title II of the Trade Act 1974
Temporary Assistance to Needy Families, hereinafter referred to as TANF
Consolidated Appropriations Act Customized Employment Grant.

13. Description of Technical Assistance Available

The parties agree to provide technical assistance to the One-Stop partners to ensure
continuous improvement and to build the capacity of the system staff, in accordance with
the needs identified by the WIB and its subcommittees. Training providers for participants
will be procured by DOOR as the grant subrecipient/fiscal agent for the local workforce
investment area in accordance with the recommendations of the LWIB and its
subcommittees.




                                            111
14. Evaluation and Review

In order to provide a vehicle for on-going evaluation, review and discussion of operational
issues, the WIB, the One-Stop Partners and the parties to this agreement agree to meet on a
regular basis to discuss issues related to the implementation of this agreement

15. Dispute Resolution

The parties hereto shall first attempt to resolve all disputes informally at the lowest level
starting with the site supervisor and staff. If dispute resolution is not accomplished, any
party may call a meeting of the parties to formally discuss and resolve all disputes. Should
the parties fail to resolve the dispute, the dispute shall be referred to the Chair of the WIB,
who shall place the dispute upon the agenda of a regular or special meeting of the WIB's
Executive Committee. The Executive Committee shall mediate the dispute and shall have
final authority to resolve the issue.

16. Severability

If any part of this agreement is found to be null and void, or is otherwise stricken, the rest
of this agreement shall remain in full force and effect. In the event that any such severance
renders the parties incapable of continuing to provide the services required under the
agreement, then the parties may terminate the agreement upon written consent of same in
accordance with paragraph 18 of the agreement.

17. Modification/Termination

This agreement, including the Memoranda of Understanding referenced in paragraphs 5
and 9, constitutes the entire agreement between the parties hereto. This agreement may not
be modified, altered, revised, extended or renewed, except by mutual written consent of all
parties, by the issuance of a written amendment, by signed and dated by all the parties.
Any party to this agreement may terminate their participation in this agreement by giving
not less than thirty (30) calendar days' prior written notice of intent to terminate to each of
the partners. In such case, termination by one or more of the parties to this agreement does
not terminate or alter the terms of obligations of the other parties to this agreement unless
such termination prevents the remaining parties from performing under the agreement.

18. Compliance Requirements

The parties agree and represent that they will:




                                              112
18a)   Comply with the requirements of the Workforce Investment Act as amended
       with the regulations and policies promulgated there under. If the regulations
       promulgated pursuant to WIA should be again amended or revised, then the
       CONTRACTOR shall comply with them; or it will notify DOOR within thirty (30)
       days after promulgation of the amendments and revision that it cannot so conform
       and in what respect it is unable to comply and the reason there for so that DOOR
       may terminate this agreement at its discretion.

18b)   Comply with all the applicable provisions of the State of New York Labor Law, the
       State of New York Unemployment Insurance Law, the Federal Social
       Security Law, and any and all rules and regulations promulgated by the United
       States Department of Labor (USDOL) and any applicable Federal or State or local
       law, and regulations, and all amendments and additions thereto.

18c)   Abide by the provisions of the Executive Law of New York and particularly
       Section 296, which prohibits unlawful discrimination based upon race, color,
       national origin, sex, age, or religion and to provide equal opportunity in
       employment to each individual under Title VI of the Civil Rights Legislation of
       1964 and the Rules and Regulations of the United States Department of Labor. The
       CONTRACTOR further agrees that it will actively participate in the
       implementation of a “Program for Equal Employment” in the State of New York.

18d)   The parties hereby affirm that they has have receive and read the WIA laws and the
       rules and regulations of the United States Department of Labor promulgated
       thereunder.

19. Non-Discrimination

The parties further agree to abide by the provisions of the Executive Law of New York and
particularly Section 296, which prohibits unlawful discrimination based upon race, color,
national origin, sex, age or religion and to provide equal opportunity in employment to
each individual under Title VI of the Civil Rights Legislation of 1964 and the Rules and
Regulations of the United States Department of Labor. The parties further agree that to
actively participate in the implementation of a “Program for Equal Employment” in the
State of New York.

20. Additional Certifications

20a)   It will comply with all applicable provisions of the Americans with Disabilities Act
       (ADA).

20b)   It will comply with the Drug-Free Workplace Act Subtitle D, Title V f the Anti-
       Drug Abuse Act of 1998 (Public Law 100-690), and as a condition of this
       agreement it will certify that it will provide a drug-free workplace by signing the
       DOOR form entitled “Certification Regarding Drug-Free Workplace
       Requirements.”



                                            113
20c)   It will comply with the Town of Hempstead Policy on “Sexual Harassment”
       which states:

       “It is the policy of the Town of Hempstead to prohibit the harassment of any
       employee or member of the public by any employee on account of that person’s
       sex. The Town does not condone and will not tolerate sexual harassment by its
       employees or the sexual harassment of employees by anyone, including any
       supervisor, co-worker, vendor or member of the public”.

20d)   This agreement is subject to the provisions of Article 18 of the General Municipal
       Law of the State of New York, as amended; and the provisions of the Town of
       Hempstead’s Code of Ethics, as amended; and the provisions of the Anti-
       Discrimination Order of Nassau County.

20e)   The parties hereby affirm that they have received and read the WIA Law sand the
       rules and regulations of the United States Department of Labor promulgated
       thereunder and that it will abide thereto.

21. Grievance Procedures

The parties acknowledge the existence and availability of the “DOOR Grievance
Procedure.” A copy of the outline of such procedure is attached hereto. The parties
acknowledges receipt of such procedures.

22.    Affirmative Action/Equal Opportunity Non-Discrimination

22a)   As a condition to the award of financial assistance under WIA/TANF from the
       Department of Labor, the CONTRACTOR assures, with respect to operation of the
       WIA funded program or activity and all agreements or arrangements to carry out
       the WIA funded program or activity, that it will comply fully with the non-
       discrimination and equal opportunity provisions of WIA of 1998, as amended,
       including the Non-tradition Employment for Woman Act of 1991; Title VI of the
       Civil Rights Act of 1964, as amended; Section 504 of the Rehabilitation Act of
       1973, as amended; the Age Discrimination Act of 1975, as amended; Title IX of
       the Education Amendments of 1972, as amended; and with all applicable
       requirements imposed by or pursuant to regulations implementing those laws
       including, but not limited to, 29 CFR Part 34. The United States Department of
       Labor has the right to seek judicial enforcement of this assurance. “(20 CFR Part
       34, Subpart B, Section 34.20).

22b)   It is the policy of DOOR not to discriminate in the award of contracts on the basis
       of race, religion, sex, national origin, age, disability, political affiliation or belief, or
       citizenship.




                                               114
22c)   DOOR will monitor the EO compliance status of its subrecipient annually.
       Periodic on site reviews of subrecipients will be conducted to assess their EO
       compliance posture, the results of which are communicated to the subrecipient in
       writing.

22d)   The DOOR Equal Opportunity designee who will be responsible for transmitting
       complaints of discrimination as prescribed by the Division of Equal Opportunity
       Development (DOED) is listed below:

Name:                         Sal Scibetta
Title:                        EEO Officer
Address:                      Town of Hempstead Department of Occupational Resources
                              50 Clinton Street, Suite 400
                              Hempstead, New York 11550
Telephone #:                  (516) 485-5000, extension 1205

23. Drug-Free Workplace

The parties hereby affirm to abide by the provisions of the Drug – Free Workplace Act of
1988 (Public Law 100-690) enacted November 18, 1988 and effective March 18, 1989 that
requires the maintenance of a drug-free workplace.

24. Debarment and Suspension Regulations

The parties agree to provide DOOR with a “Certificate Regarding Debarment and
Suspension” stating that it and its principals are not debarred, ineligible or voluntarily
excluded from the covered transaction by any federal agency. This certification will
relieve the Town of Hempstead, DOOR, the WIB, the Youth Council and their officers,
servants, agents and employees from liability for allowing debarred or suspended persons
to participate in a covered transaction. The CONTRACTOR certifies that it and its
principals do not appear on the federal “List of Parties Excluded from Procurement or
Non-Administration (GSA).”

25. Publicity

The parties agree that whenever information related to a program sponsored under this
Agreement appears in the media, in any publication, or in any promotional way the parties
will include a statement that such program is funded by the Town of Hempstead WIB,
DOOR and NYSDOL/DEWS. The parties consent that its name may be used by the WIB
and DOOR is promotional and public information material.




                                            115
26. Additional Compliance

All literature, brochures, marketing material, DVDs, VHS tapes, computer programs and
applications, etc., developed as a result of this contract are the sole property of the Town of
Hempstead Department of Occupational Resources and may not be marketed, sold, copied
or distributed in any manner by the parties and the agents.

27. Certification Regarding Lobbying

The parties shall sign the certification regarding lobbying as required by Section 1352,
Title 31 of the U.S. Code and implemented at 34 CFR Part 82 for persons entering into a
grant or cooperative agreement over $1000,000, as defined at 34 CFR Part 82, Section
32.105 and 82.110. Such certification shall be deemed to be part of this agreement as
though fully set forth herein.

28. Political Activities

The parties agree that neither the program, nor the funds provided shall in any way or to
any extent be used in the conduct of political activities, nor shall any participant be
selected or discriminated against in any way based on political belief or affiliation.

29. Salary and Bonus Limitations

In compliance with Public Law 109-234, none of the funds appropriated in Public Law
109-149 or prior Acts under the heading ‘Employment and Training’ that are available for
expenditure on or after June 15, 2006, shall be used by a recipient or subrecipient of such
funds to pay the salary and bonuses of an individual, either as direct costs or indirect costs,
at a rate in excess of Executive Level II, except as provided for under section 101 of Public
Law 109-149. This limitation shall not apply to vendors providing goods and services as
defined in OMB Circular A-133.

30.    Non-Duplication of Other Federal, State and Local Funds

In the event the parties are the recipients of other Federal and/or State and/or local
government grants, awards, or monies, it is expressly understood and agreed that the
parties shall not bill or charge DOOR for services rendered, equipment and/or material
purchased, and operating expenses allowed, for any or all such services, equipment and
expenses and material which are provided or financed by other Federal and/or State and/or
local government funding sources, or any other source whatsoever.

31.            APPENDICES

Attachments A, B and C are attached and made part of this agreement.




                                              116
32.            EXECUTION

      Signatures

In witness whereof the parties hereto have affixed their signatures and seals as written
below.

For City of Long Beach:

______________________________
Name


______________________________ ______________________________
Signature                      Title


______________________________ ______________________________
Organization                   Date Signed

For New York State Department of Labor


______________________________
Name


_______________________________ _________________________________
Signature                       Title


________________________________ _______________________________
Organization                     Date Signed



For Town of Hempstead Department of Occupational Resources


_______________________________
Name


_______________________________ ___________________________________
Signature                      Title




                                             117
_______________________________ ____________________________________
Organization                    Date Signed

For WIB:

______________________________
Name


______________________________ ______________________________
Signature           Title


______________________________ ______________________________
Organization                   Date Signed




                                   118
STATE OF NEW YORK}
                                                  }
COUNTY OF                         } ss:

       On the        day of         , 20 , before me, the undersigned, personally
       appeared                          , personally known to me or proved to me on the
       basis of satisfactory evidence to be the individual(s) whose name(s) is (are)
       subscribed to the within instrument and acknowledged to me that he/she/they
       executed the same in his/her/their capacity(ies), and that by his/her/their
       signatures(s) on the instrument, the individual(s), or the person on behalf of which
       the individual(s) acted, executed the instrument.



              ______________________________

              Notary Public


STATE OF NEW YORK}
                                                  }
COUNTY OF                } ss.:

On the      day of              , 20 , before me, the undersigned, personally appeared
Ana-Maria Hurtado, as the Commissioner of the Department of Occupational Resources of
the Town of Hempstead, the municipal corporation described in and which personally
executed the foregoing instrument, being personally known to me or proved to me on the
basis of satisfactory evidence to be the individual whose name is subscribed to the within
instrument and acknowledged to me that he executed the same in his capacities, and that by
his signature on the instrument, the individual, or the person on behalf of which he acted,
executed the instrument.

____________________________
Notary Public




                                            119
          ATTACHMENT A

One-Stop Operator Performance Standards




                  120
Section I: Quality Standards

Table 1: Customer Satisfaction

Customer Satisfaction Indicator                          Goal
Career Center Initial Visit (Jobseeker)                  90%
Customer Focus Overall Satisfaction                      90%
Workshops (Jobseeker)                                    90%
Exiter (Jobseeker)                                       75%

Table 2: Return-On-Investment (ROI) Rate (based upon WIB ROI Method)

ROI Measure               Goal (Ratio of Dollars Returned Versus Dollars Invested)
Workforce Investment      $2.20
Act Title I-B

Table 3: Budget Efficiency

Budget Item            Goal (Maximum Obligation % Per
                       Program Year)
Shared System Services 100.0%

Section II: Organization Results

Table 4: Total Number of People Served System Wide

Total Number of People Served System Wide       Goal
Program Year 2011                               20,000
Program Year 2012                               20,000

Table 5: Building Customer Relationships (Jobseekers)


   Customer Relationships
           Indicator                            Goal
Relative importance career                      90%
center services
                                            10% increase
Customer Retention*

*Percentage increase of customers from the previous year




                                          121
Table 6: Market Penetration Rate (Individual Customers)

Individual Customer Market Penetration Rate Measure                  Goal
Individual Customers Served Divided by the Local Civilian Labor      1.8%
Force

Section III:   Common Measures



Performance Items                     Program Group                Goal
Entered Employment Rate               Adults                       57%
                                      Dislocated Workers           51%
Retention Rate                        Adults                       82%
                                      Dislocated Workers           82%
Average Earnings                      Adults                      $12,625
                                      Dislocated Workers          $15,980
Placement in Employment or Education Youth                         62%
Attainment of a Degree or Certificate Youth                        50%
Literacy and Numeracy Gain            Youth                        45%




                                       122
                              ATTACHMENT B

             HempsteadWorks One-Stop Operator Consortium Member
                     Performance Accountability Guidelines

#    Performance Goal        Accountable         WIB Imposed Consequence
                             Consortium Member   for Failure to Achieve Goal
1.   Meet or exceed WIA      DOOR                Range from corrective action
     Title I-B Performance                       to reorganization, based upon
     Standards                                   the number of standards failed
                                                 and period of time that failure
                                                 occurs. Reorganization will be
                                                 required if a standard is failed
                                                 for three (3) consecutive
                                                 Program Years.
2.   Meet or exceed system   DOOR and DEWS       Range from corrective action
     quality standards                           to reorganization, based upon
                                                 the number of standards failed
                                                 and period of time that failure
                                                 occurs. Reorganization will be
                                                 required if a standard is failed
                                                 for three (3) consecutive
                                                 Program Years.




                                     123
ATTACHMENT C

  Assurances




     124
              TOWN OF HEMPSTEAD WORKFORCE INVESTMENT BOARD (WIB)/
                 DEPARTMENT OF OCCUPATIONAL RESOURCES (DOOR)
                    EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND
                           NON DISCRIMINATION POLICY

  I.               No person will be discriminated against on the grounds of race, color, religion, sex,
 national origin, age, disability, political affiliation or belief. Furthermore, no person will be excluded
     from participation in, denied the benefits of, or subject to discrimination under a Workforce
  Investment Act (WIA), Balanced Budget Act Welfare-to-Work (WtW) or Temporary Assistance to
  Needy Families (TANF) funded program, on the grounds of their citizenship, participation in WIA,
  WtW, TANF, race, color, religion, sex, national origin, age, disability, political affiliation, or belief.

II.     The WIB and DOOR will not discriminate in the award of contracts on the basis of race, color,
        religion, sex, national origin, age, disability, political affiliation or belief, or citizenship.

III.    The WIB and DOOR will not discriminate on any prohibited grounds to: registrants, applicants, and
        eligible applicants/registrants; participants; applicants for employment and employees; unions or
        professional organizations that hold collective bargaining or professional agreements with the
        recipient; subrecipients that receive WIA, WtW or TANF funds from the recipient; and members of
        the public including those with impaired vision or hearing.

IV.     WIA, WtW and TANF financially assisted programs are equal opportunity programs and auxiliary
        aids and services are available upon request to individuals with disabilities.

V.      Services and information will be provided in languages other than English when there is a
        significant number or proportion of the population eligible to be served or likely to be directly
        affected by a WIA, WtW or TANF financially assisted program or activity, that may need services
        or information in a language other than English.

VI.     The Town of Hempstead/City of Long Beach Local Workforce Investment Area (LWIA) Equal
        Opportunity (EO) Officer who will be responsible for transmitting complaints of discrimination to
        the Director of Civil Rights Center is listed below:

        Name:                                        Sal Scibetta
        Address:                                     Town of Hempstead
                                                     Department of Occupational Resources
                                                     50 Clinton Street
                                                     Suite 400
                                                     Hempstead, New York 11550
        Telephone Number:          (516) 485-5000

VII.    DOOR will monitor the EO compliance status of its subrecipients and annually. Periodic on site
        reviews of subrecipients will be conducted to assess their EO compliance posture, the results of
        which are communicated to the subrecipient in writing.

                                                           Received by ________________________________
                                                                          (sign name)
                                                                       ________________________________
                                                                          (print name)

Date ________________________________
                                                                                                   Rev. 05/23/05




                                                     125
 TOWN OF HEMPSTEAD DEPARTMENT OF OCCUPATIONAL RESOURCES
   RESOLUTION PROCEDURE FOR NON-CRIMINAL COMPLAINTS AND
GRIEVANCES SUMMARY UNDER THE WORKFORCE INVESTMENT ACT OF
 1998 (WIA) AND THE BALANCED BUDGET ACT OF 1997 AS AMENDED BY
   THE WELFARE-TO-WORK AND CHILD SUPPORT AMENDMENTS OF
                                            1999 (WtW)

                                         INTRODUCTION

The Department of Occupational Resources, as the Grant Subrecipient/Fiscal Agent for the Town
of Hempstead/City of Long Beach Workforce Investment Area maintains a
          “Complaint Resolution Procedure for Non-Criminal Complaints and Grievances”
to receive and promptly investigate and resolve complaints and grievances about WIA/WtW
programs and activities. This local resolution process is for allegations of non-criminal violations
of the WIA/WtW statutes, regulations, grants, and other
agreements. These procedures may be used by WIA/WtW participants. WIA/WtW staff members,
Subgrantees, contractors, subcontractors, or other interested persons including the general public.
Please note that special rules apply for complaints concerning discrimination and criminal activity.

                        General Procedures For the Local Resolution of
                       Non-Criminal And Non-Discrimination Complaints

You have the right to file a complaint. The complaint must be in writing, signed by you, and filed
within one year of the facts which give rise to the complaint. Prior to a formal hearing, the
Department will attempt to resolve the matter both informally. You are entitled to a hearing held
within 30 days of the complaint being filed. A written decision will be filed within 60 days of the
complaint being filed. After a hearing and a decision, you have the right to appeal to the Governor
of the State of New York. Appeals to the Governor are to be filed within 10 days of any adverse
decision, or in the event the department fails to render a decision, within 10 days of the date when
the decision should have been received. The Governor may be contacted as follows: Hon. George
Pataki, New York State Workforce Investment Board, A. E. Smith Office Building, Box 7105,
Albany, New York, 12225.

                                   Discrimination Complaints

Applicants, participants, and staff alleging discrimination based upon race, national origin,
citizenship, sex, age, color, political affiliation, religious belief, or retaliation must file their
complaints directly with the United States Department of Labor, Office of Civil Rights, within 180
days of the occurrence of the allegedly discriminatory action. A complaint may be filed by official
form, letter, telephone call, or visit to: Director, Office of Civil Rights, U.S. Department of Labor,
200 Constitution Avenue, N.W., Room N4123, Washington, DC, 20210. Complaints alleging
discrimination on the grounds of handicap will be received and processed on the local level as part
of the regular Workforce Investment Area grievance process outlined above as “General
Procedures.”




                                                 126
                                     Criminal Complaints

All information and complaints involving fraud, abuse, or other criminal activity shall be
reported directly and immediately to the United States Department of Labor, 200
Constitution Avenue, NW., Washington D.C. 20210. A duplicate notice should also be
sent at the same time to the New York State Department of Labor, in care of State
Representative, New York State Department of Labor, 303 W. Old Country Road,
Hicksville, New York, 11801.

                      WIA/WtW Program Complaint Resolution Officer

The WIA/WtW Program Complaint Resolution Officer may be reached at the Department of
Occupational Resources, 50 Clinton Street, 4th Floor, Hempstead, New York 11550, (516) 485-
5000. The Grievance Officer will provide you with any forms or technical assistance which you
may require in order to file or process a grievance or complaint. The WIA Program Complaint
Resolution Officer is also responsible for the receipt and resolution of complaints.

If your complaint is not WIA/WtW-related, it will be referred to the appropriate agency or
agencies. Your complaint may also involve or entitle you to recourse from other state or federal
agencies pursuant to other state and federal laws.

To the maximum extent possible, the identity of a complainant will be kept confidential consistent
with applicable law and a fair determination of the complaint. The making of a complaint will in
no way affect your status or participation in or with the WIA/WtW program.

If you have any questions concerning this procedure or wish to file a complaint or grievance, please
contact the WIA/WtW Complaint Resolution Officer.

Received by: _______________________________________________

Date: _____________________________________________________




                                                127
     CERTIFICATION REGARDING LOBBYING, DEBARMENT, SUSPENSION AND
        OTHER RESPONSIBILITY MATTERS; AND DRUG-FREE WORKPLACE
                             REQUIREMENTS

Applicants should refer to the regulations cited below to determine the certification to
which they are required to attest. Applicants should also review the instructions for
certification included in the regulations before completing this form. Signature of this
form provides for compliance with certification requirements under 34 CFR Part 82, “New
Restrictions on Lobbying,” and 34 CFR Part 85, “Government-wide Debarment and
Suspension (Non-Procurement) and Government-wide Requirements for Drug-free
Workplace (Grants).” The certification shall be treated as a material representation of fact
upon which reliance will be placed with the Department of Education determines to award
the covered transaction, grant, or cooperative agreement.

1.             LOBBYING

As required by Section 1352, Title 31 of the U.S. Code and implemented at 34 CFR Part
82, for persons entering into a grant or cooperative agreement over $100,000, as defined at
34 CFR Part 82, Sections 82.105 and 82.110, the applicant certifies that:

(a)            No Federal appropriated funds have been paid or will be paid, by or on
               behalf of the undersigned, to any person for influencing or attempting to
               influence an officer or employee of any agency, a Member of Congress, an
               officer or employee of Congress, or an employee of a Member of Congress
               in connection with the making of any Federal grant, the entering into of any
               cooperative agreement, and the extension, continuation, renewal,
               amendment, or modification of any Federal Grant or cooperative agreement;

(b)            If any funds other than federally appropriated funds have been paid or will
               be paid to any person for influencing or attempting to influence an officer or
               employee of any agency, a Member of Congress, an officer or employee of
               Congress, or an employee of a Member of Congress in connection with this
               federal grant or cooperative agreement, the undersigned shall complete and
               submit Standard Form LLL, “Disclosure Form to Report Lobbying,” in
               accordance with its instructions;

(c)            The undersigned shall require that the language of this certification be
               included in the award documents for all subawards at all tiers (including
               subgrants, contracts under grants and cooperative agreements, and
               subcontracts) and that all subrecipients shall certify and disclose
               accordingly.

2.             DEBARMENT, SUSPENSION, AND OTHER RESPONSIBILITY
               MATTERS




                                            128
As required by Executive Order 12549, Debarment and Suspension, and implemented at
34 CFR Part 85, for prospective participants in primary covered transactions, as defined at
34 CFR Part 84, Sections 85.105 and 85.110 --
A. The applicant certifies that it and its principals:

(a)            Are not presently debarred, suspended, proposed for debarment, declared
               ineligible, or voluntarily excluded from covered transactions by any Federal
               department or agency;

(b)            Have not, within a three-year period preceding this application and/or
               contract, had one or more public transactions, whether Federal, State or
               Local, terminated for cause or default; and been convicted of or had a civil
               judgment rendered against them for commission of fraud or a criminal
               offense in connection with obtaining, attempting to obtain, or performing a
               public (Federal, State, or local) transaction or contract under a public
               transaction; violation of federal or State antitrust statutes or commission of
               embezzlement, theft, forgery, bribery, falsification or destruction of records,
               making false statements, or receiving stolen property;

(c)            Are not presently indicted or otherwise criminally or civilly charged by a
               Government entity (Federal, State, or local) with commission of any of the
               offenses enumerated in paragraph A(b) of this certification, and

(d)            Have not within a three-year period preceding this application had one or
               more public transactions (Federal, State, or local) for cause or default; and

B.             Where the applicant is unable to certify to any of the statements in this
               certification, he or she shall attach an explanation to this application.

3.             DRUG-FREE WORKPLACE (GRANTEES OTHER THAN
               INDIVIDUALS)

As required by the Drug-Free Workplace Act of 1988, and implemented at 34 CFR Part
85, Subpart F, for grantees, as defined at 34 CFR Part 85, Sections 85.605 and 85.610 --

A.             The applicant that it will or will continue to provide a drug-free workplace
               by:

(a)            Publishing a statement notifying employees that the unlawful manufacture,
               distribution, dispensing, possession, or use of a controlled substance is
               prohibited in the grantee’s workplace and specifying the actions that will be
               taken against employees for violation of such prohibition;

(b)            Establishing an on-going drug-free awareness program to inform employees
               about--




                                             129
(1)              The dangers of drug abuse in the workplace;

(2)              The grantee’s policy of maintaining a drug-free workplace;

(3)              Any available drug counseling, rehabilitation, and employee assistance
                 program; and

(4)              The penalties that may be imposed upon employees for drug abuse
                 violations occurring in the workplace;

(c)              Making it a requirement that each employee to be engaged in the
                 performance of the grant be given a copy of the statement required by
                 paragraph (a);

(d)              Notifying the employee in the statement required by paragraph (a) that, as a
                 condition of employment under the grant, the employee will --

(1)       Abide by the terms of the statement; and

(2)      Notify the employer in writing of his or her conviction for a violation of a criminal
         drug statute occurring in the workplace no later than five calendar days after such
         conviction;

(e)      Notifying the agency, in writing, within 10 calendar days after having received
         notice under subparagraph (d)(2) from an employee or otherwise receiving actual
         notice of such conviction. Employers of convicted employees must provide notice,
         including position title, to: Director, Grants and Contracts Service, U.S.
         Department of Education, 400 Maryland Avenue, S.W. (Room 312A, GSA
         Regional Office Building No. 3), Washington, D.C. 20202-4571. Notice shall
         include the identification number of each affected grant.

     Check here if there are any workplace on file that are not identified here.

As the duly authorized representative of the applicant, I hereby certify that the applicant
will comply with the above certification.

NAME OF APPLICANT                                PREAWARD NUMBER and/or PROJECT NAME



PRINTED NAME AND TITLE OF AUTHORIZED REPRESENTATIVE



SIGNATURE                                         DATE




                                               130
                   APPENDIX L:        Operator Consortium Agreement

HEMPSTEADWORKS ONE-STOP OPERATOR CONSORTIUM MEMBER
AGREEMENT BETWEEN CITY OF LONG BEACH OFFICE OF YOUTH AND
FAMILY SERVICES, NEW YORK STATE DEPARTMENT OF LABOR
DIVISION OF EMPLOYMENT AND WORKFORCE SOLUTIONS AND TOWN
OF HEMPSTEAD DEPARTMENT OF OCCUPATIONAL RESOURCES

WHEREAS, the Town of Hempstead Local Workforce Investment Board, hereinafter
referred to as "WIB," has been appointed by the Supervisor of the Town of Hempstead,
who is the Local Chief Elected Official, hereinafter referred to as “Supervisor,” for the
Town of Hempstead/City of Long Beach Workforce Investment Area for purposes of the
"Workforce Investment Act of 1998, Public Law 105-220," hereinafter referred to as
"WIA" pursuant to an Intergovernmental Agreement between the Town of Hempstead and
the City of Long Beach;" and

WHEREAS, in accordance with Chapter 2, Sec. 117 (d) (3) of WIA, the Town of
Hempstead Department of Occupational Resources, hereinafter referred to as “DOOR,”
has been designated by the Supervisor as the "Grant Subrecipient/Fiscal Agent" for the
Town of Hempstead/City of Long Beach Workforce Investment Area; and

WHEREAS, pursuant to an agreement between the Supervisor and the LWIB, a
consortium consisting of the City of Long Beach Office of Youth and Family Services,
hereinafter referred to as “CLB,” the New York State Department of Labor Division of
Workforce Solutions, hereinafter referred to as “NYSDOL/DEWS” and DOOR, have been
designated as One-Stop Operator of the HempsteadWorks Workforce Investment System,
hereinafter referred to as HempsteadWorks; and

WHEREAS, in accordance with Chapter 3, Section 121 (d) (2) of WIA and pursuant to
memoranda of understanding, hereinafter referred to as “MOUs,” executed between the
LWIB and the local One-Stop Partner organizations, hereinafter referred to as “Partners,”
the consortium of CLB, NYSDOLDEWS, and DOOR have been designated as the
Operator of HempsteadWorks;

WHEREAS, the LWIB has certified CLB, DOOR and NYSDOL/DEWS as the One-Stop
Operator for the HempsteadWorks Workforce Investment System;

WHEREAS, the parties to this agreement have agreed that the purpose of this agreement is
to define the respective roles and responsibilities of each party with respect to the operation
of the One-Stop system;

WHEREAS, the parties to this agreement have affixed their signatures in the presence of a
notary public; and

WHEREAS, this agreement replaces and supersedes previously executed One-Stop
Operator Agreements between the parties;



                                              131
NOW, THEREFORE THE PARTIES AGREE AS FOLLOWS:

1. Duration of Agreement

The term of this agreement shall be July 1, 2011, through June 30, 2013.

2. One-Stop System Overview

The mission of HempsteadWorks is to:

 ensure that skilled workers are available to employers
 help jobseekers find work
 foster economic development

HempsteadWorks has been designed to provide customers with workforce investment
services through a single point of entry, which is available from multiple points of access.
The One-Stop Partners of the system may integrate their resources electronically and also
through co-location of staff within the HempsteadWorks Career Center, and also at
affiliate sites. Electronic integration is accomplished through the One-Stop Operating
System (OSOS) and through the Internet. The official Web site of the system is:
www.hempsteadworks.com. Functional alignment of staff is accomplished by teams
comprised of individuals from a variety of independent organizations.

3. One-Stop Performance Standards/Outcome Goals and Reporting Requirments

The parties to this agreement agree to the performance standards/outcomes goals for the
One-Stop Delivery System listed on the matrix included as Attachment A.

In order to provide the data necessary to achieve the goals for the system, the parties will:

A.   Adhere to prescribed reporting schedules
B.   Provide required performance data
C.   Provide data through OSOS formats
D.   Implement the Common Measures and Customer Service Indicators required by the
     New York State Department of Labor.

The parties further agree that the HempsteadWorks Quality Assurance Program (HWQAP)
will be used to support OSOS in instances deemed necessary by the parties.




Oversight and Review Schedule




                                              132
The parties agree to the following oversight and review schedule:

System Component        Method            Schedule
One-Stop Centers        Desk Review       Monthly
“                       Field Visit       Annually
One-Stop System         Desk Review       Monthly
“                       Field Visit       Annually

4. Services to Be Provided Through the One-Stop Delivery System

The services to be provided through the One-Stop delivery system will include the
following:

A. Core Services and One-Stop Youth Services, as described under Sections 662.230,
    662.640 and 664.700 of the WIA Final Regulations;
B. Core Services, as described under Chapter 5, Sec. 134(d)(2) of the WIA statute;
C. Intensive Services, as described under Chapter 5, Sec.134(d)(3) of WIA;
D.. Training Services, as described under Chapter 5, Sec.134(d)(4) of WIA;
E. Permissible Local Employment and Training Activities, as described under Chapter 5,
    Sec. 134 (e) and
F. Customized Employment Services that target individuals with disabilities who are
    either unemployed or under-employed and includes those who are: (1) receiving
    Supplementary Security Income (SSI) and/or Social Security Disability Insurance
    (SSDI); (2) participating in day activity programs or participating in facility- or
    community-based employment, and earning less than minimum wage; (3)
    participating in segregated employment and choosing to move to integrated,
    competitive employment; (4) awaiting employment services and supports
    following a move from a residential facility, or as part of a plan to move into a
    community under the Supreme Court decision in Olmstead v. L.C. by Zimring, 527
    U.S. 581 (1999); or (5) transitioning from, or preparing to transition from, secondary
    school under a transition plan under Part B of the Individuals with Disabilities
    Education Act, and who, without access to CE strategies, would likely be referred to
    one of the environments identified in (2), (3), or (4) above, but who prefer integrated,
    competitive employment or self-employment. Customized employment services
    consist of the negotiation of a personalized employment relationship between an
    individual and an employer. The negotiations address areas such as job duties, terms
    of employment, supports, accommodations, and expectations that are adapted to the
    needs or special circumstances of the job seeker and which fulfill the business needs
    of the employer (NCWD/A, 2004). Customized employment requires the provision of
    reasonable accommodations and supports that may be necessary for the job seeker to
    perform the functions of a job that is individually designed and negotiated. The
    customized employment process, a flexible blend of strategies and services, is
    designed to increase employment options for job seekers with complex needs. It
    builds on proven principles, services, and strategies including aspects of other
    employment approaches such as supported employment services; supported
    entrepreneurship services, microenterprises, or small businesses; individualized job



                                             133
   development; job carving and restructuring; and the development of microboards. In
   the long term, it is the intention of the United States Department of Labor Office of
   Disability Employment Policy (ODEP) to make customized employment services part
   of the menu of services provided to all One-Stop Center customers.

The parties to the division of responsibilities as set forth in Attachment B, which is
incorporated by referenced hereto with the same force and effect as though more fully set
forth herein at length.

5. Funding of Services and the Operating Costs

The costs of the services described under clause number 4 above and the operating costs of
the system will be funded under WIA funds received by DOOR as the Grant
Subrecipient/Fiscal Agent, along with non-WIA funds received by the One-Stop Partners.
Each MOU that corresponds to this agreement shall include a "Resource Sharing
Agreement, along with WIA and all governing Office of Management and Budget (OMB)
Circulars.

6. Methods of Referral

The parties agree that the methods of referral of individuals to the HempsteadWorks
System by the One-Stop Partners will be all of the following:

A. Co-location and integration of staff at the full service center, located at the Hempstead
   Executive Plaza, 50 Clinton Street, Hempstead, New York, 11550, as well as other
   mutually agreed upon affiliate sites within the Local Workforce Investment Area

B. Electronic linkages, including WAN Internet/Intranet connections

7. Employer Outreach and Job Development

The parties agree that employer outreach and job development activities will be
coordinated through the LWIB and the One-Stop Partners. The parties agree to integrate
their job orders into a single unified job bank, under the auspices of NYSDOL/DEWS.
Business services will be coordinated by the Long Island Business Services Team.




8. Exchange of Information




                                             134
The parties agree that all information acquired by either the LWIB or the One-Stop
Partners will be mutually accessible to avoid unnecessary duplication of services. This
information will be shared only to the extent permitted by regulations requiring
confidentiality of participant records. All labor market information, job leads,
programmatic and registrant information, as reported on standard forms, will be accessible
to the One-Stop Partners through OSOS. The parties agree to cooperate in developing
customer identification, tracking, follow-up, evaluation, performance and satisfaction data.
OSOS will be the format through which the One-Stop Partners will record and report
activities and outcomes related to the One-Stop System.

9. One-Stop Operator System Functions

The parties agree that the One-Stop system functions to be performed by the One-Stop
Operator include the following:

A.              Implement the system described in the MOUs
B.              Achieve planned system outcomes
C.              Convene the One-Stop partners to continuously improve seamless services
D.              Coordinate seamless service delivery between system sites, the full service
                center and One-Stop partner programs
E.              Develop and maintain functional alignment of partner staff and programs
F.              Develop and maintain technological links

The parties agree that the responsibilities of the same are set forth in Attachment B, which
is incorporated by reference hereto with the same force and effect as though more fully set
forth herein at length.

10. One-Stop Operator Center Functions

The parties agree that each party to this agreement will be responsible for the center
functions of their own individual center(s), affiliate site(s) or other offices, hereinafter
referred to as “center.” In this context, center functions include:

A. Conduct information meetings for jobseeker customers
B. Conduct job search workshops
C. Operate a comprehensive, fully equipped and staffed resource room
D. Market core services to One-Stop partners to encourage use by their customers
E. Implement quality referral procedures for access to One-Stop partner programs by
   performing the following:
   i.     Train and inform center staff in partner program eligibility requirements
   ii.    Accompany referrals with initial intake and eligibility data to alleviate customer
          inconvenience
   iii.   Minimize the need for referrals through the use of technology and integrated
          service delivery
F. Conduct center staff cross-training, capacity building and team building activities
G. Ensure that center is clean, organized and well-maintained



                                               135
H. Determine hours of operation
I.  Design center for ease of customer use
J.  Collect and compile customer feedback and performance data
K. Display labor market information and performance data, including consumer reports, to
    help customers to make wise choices
L. Seek suggestions, complaints, feedback and evaluation from all customer groups, and
   use data to make decisions
M. Manage system/center registration
N. Submit required reports to the LWIB, the LWIB staff, the Grant Subrecipient/Fiscal
   Agent, One-Stop partners, NYSDOL/DEWS, etc.
O. Seek suggestions, complaints, feedback and evaluation from all customer groups, and
   use data to make decisions
P. Manage system/center registration
Q. Submit required reports to the WIB, the WIB staff, the Grant Subrecipient/Fiscal Agent,
   One-Stop partners, NYSDOL/DEWS, etc.

11. One-Stop Operator Program Functions

The parties agree that the categorical program functions of each party of the One-Stop
Operator consortium are stated below:

A. City of Long Beach: Provide services under Title I of WIA in accordance with the
   Intergovernmental Agreement with the Town of Hempstead and all contracts for
   services with DOOR;

B. New York State Department of Labor/Division of Employment and Workforce
   Solutions. Provide services funded under the following:

     i.     Programs authorized under the Wagner-Peyser Act
     ii.    Trade Adjustment Assistance and NAFTA Transitional Adjustment Assistance
            activities authorized under Chapter 2 title II of the Trade Act 1974
     iii.   Activities authorized under Chapter 41 of title 38, U.S.C.; and
     iv.    Programs authorized under State unemployment compensation laws

C. Department of Occupational Resources: Provide services under the following:

     i.     Title I of WIA
     ii.    Trade Adjustment Assistance and NAFTA Transitional Adjustment Assistance
            activities authorized under Chapter 2 title II of the Trade Act 1974
     iii.   Temporary Assistance to Needy Families, hereinafter referred to as TANF




12. Responsibilities of Individual Operator Consortium Members




                                            136
The parties agree that their responsibilities as individual members of the HempsteadWorks
One-Stop Operator Consortium are those stated in Attachment B, which is incorporated
by reference hereto with the same force and effect as though more fully set forth herein at
length.

13. Description of Technical Assistance Available

The parties agree to provide technical assistance to the One-Stop partners to ensure
continuous improvement and to build the capacity of the system staff, in accordance with
the needs identified by the LWIB and its subcommittees. Training providers will be
procured by DOOR as the grant subrecipient/fiscal agent for the local workforce
investment area in accordance with the recommendations of the LWIB and its
subcommittees.

14. Evaluation and Review

In order to provide a vehicle for on-going evaluation, review and discussion of operational
issues, the parties to this agreement agree to meet on a regular basis to discuss issues
related to the implementation of this agreement

15. Performance Accountability Guidelines

The parties to this agreement agree that each organization will be held accountable to the
LWIB for performance outcomes, in accordance with information contained in the
HempsteadWorks One-Stop Operator Consortium Member Performance
Accountability Guidelines, which are included as Attachment C, which is incorporated
by reference hereto. Sanctions for failure to achieve performance outcomes will be
enforced by the LWIB.

16. Dispute Resolution

The parties hereto shall first attempt to resolve all disputes informally at the lowest level
starting with the site supervisor and staff. If dispute resolution is not accomplished, any
party may call a meeting of the parties to formally discuss and resolve all disputes. Should
the parties fail to resolve the dispute, the dispute shall be referred to the Chair of the
LWIB, who shall place the dispute upon the agenda of a regular or special meeting of the
LWIB's Executive Committee. The Executive Committee shall mediate the dispute and
shall have final authority to resolve the issue.




17. Severability




                                             137
If any part of this agreement is found to be null and void, or is otherwise stricken, the rest
of this agreement shall remain in full force and effect. In the event that any such severance
renders the parties incapable of continuing to provide the services required under the
agreement, then the parties may terminate the agreement upon written consent of same in
accordance with paragraph 18 of the agreement.

18. Modification/Termination

This agreement constitutes the entire agreement between the parties hereto. This
agreement may not be modified, altered, revised, extended or renewed by mutual written
consent of all parties, by the issuance of a written amendment, signed and dated by all the
parties. Any party to this agreement may terminate their participation in this agreement by
giving not less than thirty (30) calendar days prior written notice of intent to terminate to
each of the partners. In such case, termination by one or more of the parties to this
agreement does not alter the terms of obligations of the other parties to this agreement.
The agreement may be terminated immediately by DOOR should the funding for same fail
or be terminated.

19. Compliance Requirements

The agree and represents that they:

19a)           Will comply with the requirements of the Workforce Investment Act as
               amended with the regulations and policies promulgated thereunder. If the
               regulations promulgated pursuant to WIA should be again amended or
               revised, then the CONTRACTOR shall comply with them; or it will notify
               DOOR within thirty (30) days after promulgation of the amendments and
               revision that it cannot so conform and in what respect it is unable to comply
               and the reason there for so that DOOR may terminate this agreement at its
               discretion.

19b)           Will comply with all the applicable provisions of the State of New York
               Labor Law, the State of New York Unemployment Insurance Law, the
               Federal Social Security Law, and any and all rules and regulations
               promulgated by the United States Department of Labor (USDOL) and any
               applicable Federal or State or local law, and regulations, and all
               amendments and additions thereto.
19c)           Will abide by the provisions of the Executive Law of New York and
               particularly Section 296, which prohibits unlawful discrimination based
               upon race, color, national origin, sex, age, or religion and to provide equal
               opportunity in employment to each individual under Title VI of the Civil
               Rights Legislation of 1964 and the Rules and Regulations of the United
               States Department of Labor. The CONTRACTOR further agrees that it will
               actively participate in the implementation of a “Program for Equal
               Employment” in the State of New York.




                                             138
19d)          The parties hereby affirm that they have received and read the WIA
              laws and the rules and regulations of the United States Department of Labor
              promulgated there under.

20. Non-Discrimination

The parties further agree to will abide by the provisions of the Executive Law of New York
and particularly Section 296, which prohibits unlawful discrimination based upon race,
color, national origin, sex, age or religion and to provide equal opportunity in employment
to each individual under Title VI of the Civil Rights Legislation of 1964 and the Rules and
Regulations of the United States Department of Labor. The parties further agree to
actively participate in the implementation of a “Program for Equal Employment” in the
State of New York.

21. Additional Certifications

   The parties agree to:

21a)   Comply with all applicable provisions of the Americans with Disabilities Act
       (ADA).
21b)   Comply with the Drug-Free Workplace Act Subtitle D, Title V f the Anti-Drug
       Abuse Act of 1998 (Public Law 100-690), and as a condition of this agreement it
       will certify that it will provide a drug-free workplace by signing the DOOR form
       entitled “Certification Regarding Drug-Free Workplace Requirements”.
21c)   Comply with the Town of Hempstead Policy on “Sexual Harassment” which
       states:

       “It is the policy of the Town of Hempstead to prohibit the harassment of any
       employee or member of the public by any employee on account of that person’s
       sex. The Town does not condone and will not tolerate sexual harassment by its
       employees or the sexual harassment of employees by anyone, including any
       supervisor, co-worker, vendor or member of the public”.

21d)   This agreement is subject to the provisions of Article 18 of the General Municipal
       Law of the State of New York, as amended; and the provisions of the Town of
       Hempstead’s Code of Ethics, as amended; and the provisions of the Anti-
       Discrimination Order of Nassau County.

21e)   The parties hereby affirm that they have received and read the WIA Law sand the
       rules and regulations of the United States Department of Labor promulgated
       thereunder and that it will abide thereto.


22. Grievance Procedures




                                            139
The parties acknowledge the existence and availability of the “DOOR Grievance
Procedure.” A copy of the outline of such procedure is attached hereto. The
CONTRACTOR acknowledges receipt of such procedures.

23. Affirmative Action/Equal Opportunity Non-Discrimination

23a)   The parties assure, with respect to operation of the WIA funded program or activity
       and all agreements or arrangements to carry out the WIA funded program or
       activity, that they will comply fully with the non-discrimination and equal
       opportunity provisions of WIA of 1998, as amended, including the Non-tradition
       Employment for Woman Act of 1991; Title VI of the Civil Rights Act of 1964, as
       amended; Section 504 of the Rehabilitation Act of 1973, as amended; the Age
       Discrimination Act of 1975, as amended; Title IX of the Education Amendments of
       1972, as amended; and with all applicable requirements imposed by or pursuant to
       regulations implementing those laws including, but not limited to, 29 CFR Part 34.
       The United States Department of Labor has the right to seek judicial enforcement
       of this assurance. “(20 CFR Part 34, Subpart B, Section 34.20).

23b)   It is the policy of DOOR not to discriminate in the award of contracts on the basis
       of race, religion, sex, national origin, age, disability, political affiliation or belief,
       or citizenship.

23c)   DOOR will monitor the EO compliance status of its subrecipient annually.
       Periodic on site reviews of subrecipients will be conducted to assess their EO
       compliance posture, the results of which are communicated to the subrecipient in
       writing.

23d)   The DOOR Equal Opportunity designee who will be responsible for transmitting
       complaints of discrimination as prescribed by the Division of Equal Opportunity
       Development (DOED) is listed below:

Name:                          Sal Scibetta
Title:                         EEO Officer
Address:                       Town of Hempstead Department of Occupational Resources
                               50 Clinton Street, Suite 400
                               Hempstead, New York 11550
Telephone #:                   (516) 485-5000, extension 1205




24. Drug-Free Workplace




                                               140
The parties hereby affirm that they will abide by the provisions of the Drug – Free
Workplace Act of 1988 (Public Law 100-690) enacted November 18, 1988 and effective
March 18, 1989 that requires the maintenance of a drug-free workplace.

25. Debarment and Suspension Regulations

The parties agree to provide DOOR with a “Certificate Regarding Debarment and
Suspension” stating that it and its principals are not debarred, ineligible or voluntarily
excluded from the covered transaction by any federal agency. This certification will
relieve the Town of Hempstead, DOOR, the WIB, the Youth Council and their officers,
servants, agents and employees from liability for allowing debarred or suspended persons
to participate in a covered transaction. The parties certify that they and their principals do
not appear on the federal “List of Parties Excluded from Procurement or Non-
Administration (GSA).”

26. Publicity

The parties agree that whenever information related to a program sponsored under this
Agreement appears in the media, in any publication, or in any promotional way the parties
will include a statement that such program is funded by the Town of Hempstead WIB,
DOOR, and NYSDOL/DEWS. The parties consent that their names may be used by the
WIB and DOOR is promotional and public information material.

27. Additional Compliance

All literature, brochures, marketing material, DVDs, VHS tapes, computer programs and
applications, etc., developed as a result of this contract are the sole property of the Town of
Hempstead Department of Occupational Resources and may not be marketed, sold, copied
or distributed in any manner by the parties and their agents.

28. Certification Regarding Lobbying

The parties shall sign the certification regarding lobbying as required by Section 1352,
Title 31 of the U.S. Code and implemented at 34 CFR Part 82 for persons entering into a
grant or cooperative agreement over $1000,000, as defined at 34 CFR Part 82, Section
32.105 and 82.110. Such certification shall be deemed to be part of this agreement as
though fully set forth herein.




29. Political Activities




                                              141
The parties agree that neither the program, nor the funds provided shall in any way or to
any extent be used in the conduct of political activities, nor shall any participant be
selected or discriminated against in any way based on political belief or affiliation.

30. Salary and bonus limitations

In compliance with Public Law 109-234, none of the funds appropriated in Public Law
109-149 or prior Acts under the heading ‘Employment and Training’ that are available for
expenditure on or after June 15, 2006, shall be used by a recipient or subrecipient of such
funds to pay the salary and bonuses of an individual, either as direct costs or indirect costs,
at a rate in excess of Executive Level II, except as provided for under section 101 of Public
Law 109-149. This limitation shall not apply to vendors providing goods and services as
defined in OMB Circular A-133.

31.    Non-Duplication of Other Federal, State and Local Funds

In the event the parties are the recipient of other Federal and/or State and/or local
government grants, awards, or monies, it is expressly understood and agreed that the
parties shall not bill or charge DOOR for services rendered, equipment and/or material
purchased, and operating expenses allowed, for any or all such services, equipment and
expenses and material which are provided or financed by other Federal and/or State and/or
local government funding sources, or any other source whatsoever.

32. Appendices

Attachments A, B, C and D are attached and made part of this agreement.




33. Execution




                                              142
In witness whereof the parties hereto have affixed their signatures and seals as written
below.

For the City of Long Beach:


______________________________
Name


______________________________ ______________________________
Signature                      Title


______________________________ ______________________________
Organization                   Date Signed

For the New York State Department of Labor


______________________________
Name


_______________________________ _________________________________
Signature                       Title


________________________________ _______________________________
Organization                     Date Signed

For the Town of Hempstead Department of Occupational Resources


_______________________________
Name


_______________________________ ___________________________________
Signature                      Title


_______________________________ ____________________________________
Organization                    Date Signed




                                             143
STATE OF NEW YORK}
                                                  }
COUNTY OF                         } ss:

On the        day of          , 20 , before me, the undersigned, personally appeared,
personally known to me or proved to me on the basis of satisfactory evidence to be the
individual(s) whose name(s) is (are) subscribed to the within instrument and
acknowledged to me that he/she/they executed the same in his/her/their capacity(ies), and
that by his/her/their signatures(s) on the instrument, the individual(s), or the person on
behalf of which the individual(s) acted, executed the instrument.



               ______________________________

               Notary Public


STATE OF NEW YORK}
                                                  }
COUNTY OF                } ss.:

On the      day of              , 20 , before me, the undersigned, personally appeared
Ana-Maria Hurtado, as the Commissioner of the Department of Occupational Resources of
the Town of Hempstead, the municipal corporation described in and which personally
executed the foregoing instrument, being personally known to me or proved to me on the
basis of satisfactory evidence to be the individual whose name is subscribed to the within
instrument and acknowledged to me that he executed the same in his capacities, and that
by his signature on the instrument, the individual, or the person on behalf of which he
acted, executed the instrument.

_________________________________
Notary Public




                                            144
                               ATTACHMENT A

                      Performance Standards/Outcome Goals




Section I: Quality Standards




                                      145
Table 1: Customer Satisfaction

Customer Satisfaction Indicator                          Goal
Career Center Initial Visit (Jobseeker)                  90%
Workshops (Jobseeker)                                    90%
Customer Focus Overall Satisfaction                      90%
Exiter (Jobseeker)                                       75%

Table 2: Return-On-Investment (ROI) Rate (based upon WIB ROI Method)

ROI Measure               Goal (Ratio of Dollars Returned Versus Dollars Invested)
Workforce Investment      $2.20
Act Title I-B

Table 3: Budget Efficiency

Budget Item            Goal (Maximum Obligation % Per
                       Program Year)
Shared System Services 100.0%

Section II: Organization Results

Table 4: Total Number of People Served System Wide

Total Number of People Served System Wide       Goal
Program Year 2011                               20,000
Program Year 2012                               20,000

Table 5: Building Customer Relationships (Jobseekers)


   Customer Relationships
           Indicator                            Goal
Relative importance career                      90%
center services
                                            10% increase
Customer Retention*

*Percentage increase of customers from the previous year




Table 6: Market Penetration Rate (Individual Customers)




                                          146
Individual Customer Market Penetration Rate Measure                  Goal
Individual Customers Served Divided by the Local Civilian Labor      1.8
Force

Section III:   Common Measures



Performance Items                     Program Group                Goal
Entered Employment Rate               Adults                       57%
                                      Dislocated Workers           51%
Retention Rate                        Adults                       82%
                                      Dislocated Workers           82%
Average Earnings                      Adults                      $12,625
                                      Dislocated Workers          $15,980
Placement in Employment or Education Youth                         62%
Attainment of a Degree or Certificate Youth                        50%
Literacy and Numeracy Gain            Youth                        45%




                               ATTACHMENT B




                                       147
      HempsteadWorks One-Stop Operator Consortium Members’ Responsibilities

#     Responsibility                                                     Consortium
                                                                         Member
1.    Maintain management information system (MIS) and wide              DOOR
      area network (WAN) computer system
2.    Maintain system web site                                           DOOR
3.    Arrange job fairs, employer presentations, tables, etc. at the     DOOR
      Full Service Center
4.    Arrange job fairs, employer presentations, tables, etc. approved   DEWS
      and sponsored by NYSDOL
5.    Coordinate business services                                       DEWS
6.    Coordinate Rapid Response                                          DEWS
7.    Convene the One-Stop partners to continuously improve              DOOR/DEWS
      seamless services
8.    Coordinate seamless service delivery between system sites, the     DOOR/DEWS
      full service center, and One-Stop partner programs
9.    Develop and maintain technological links                           CLB/DOOR/DEWS
10.   Conduct information meetings for jobseeker customers               CLB/DOOR/DEWS
11.   Conduct job search workshops                                       DOOR/DEWS
12.   Operate a comprehensive, fully equipped and staffed resource       DOOR/DEWS
      room
13.   Implement quality referral procedures for access to One-Stop       DOOR/DEWS
      partner programs
14.   Conduct center staff cross-training, capacity building and team    DOOR/DEWS
      building activities
15.   Ensure that the Full Service Center is clean, organized and        DOOR
      well-maintained
16.   Determine hours of operation of Full Service Center                DOOR
17.   Design Full Service Center for ease of customer use                DOOR/DEWS
18.   Collect and compile customer feedback and performance data         DOOR
19.   Display labor market information and performance data              DOOR/DEWS
20.   Seek suggestions, complaints, feedback and evaluation from         DOOR/DEWS
      all customer groups, and use data to make decisions
21.   Manage system/center registration                                  DOOR
22.   Submit required reports to the WIB, the WIB staff, the Grant       DOOR
      Subrecipient/Fiscal Agent, One-Stop partners, New York State
      Department of Labor, etc.
23.   Implement Customized Employment Services                           DOOR
24.   Report issues discussed in Consortium Meetings to the WIB          DEWS
      and the One-Stop Partner Team


                                    ATTACHMENT C




                                             148
             HempsteadWorks One-Stop Operator Consortium Member
                     Performance Accountability Guidelines



#    Performance Goal        Accountable         WIB Imposed Consequence
                             Consortium Member   for Failure to Achieve Goal
1.   Meet or exceed WIA      DOOR                Range from corrective action
     Title I-B Performance                       to reorganization, based upon
     Standards                                   the number of standards failed
                                                 and period of time that failure
                                                 occurs. Reorganization will be
                                                 required if a standard is failed
                                                 for three (3) consecutive
                                                 Program Years.
2.   Meet or exceed system   DOOR and DEWS       Range from corrective action
     quality standards                           to reorganization, based upon
                                                 the number of standards failed
                                                 and period of time that failure
                                                 occurs. Reorganization will be
                                                 required if a standard is failed
                                                 for three (3) consecutive
                                                 Program Years.




                                     149
                   ATTACHMENT D

                     Assurances




TOWN OF HEMPSTEAD WORKFORCE INVESTMENT BOARD (WIB)/
   DEPARTMENT OF OCCUPATIONAL RESOURCES (DOOR)



                        150
               EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND
                      NON DISCRIMINATION POLICY

I.     No person will be discriminated against on the grounds of race, color, religion, sex,
       national origin, age, disability, political affiliation or belief. Furthermore, no
       person will be excluded from participation in, denied the benefits of, or subject to
       discrimination under a Workforce Investment Act (WIA), Balanced Budget Act
       Welfare-to-Work (WtW) or Temporary Assistance to Needy Families (TANF)
       funded program, on the grounds of their citizenship, participation in WIA, WtW,
       TANF, race, color, religion, sex, national origin, age, disability, political affiliation,
       or belief.

II.    The WIB and DOOR will not discriminate in the award of contracts on the basis of
       race, color, religion, sex, national origin, age, disability, political affiliation or
       belief, or citizenship.

III.   The WIB and DOOR will not discriminate on any prohibited grounds to:
       registrants, applicants, and eligible applicants/registrants; participants; applicants
       for employment and employees; unions or professional organizations that hold
       collective bargaining or professional agreements with the recipient; subrecipients
       that receive WIA, WtW or TANF funds from the recipient; and members of the
       public including those with impaired vision or hearing.

IV.    WIA, WtW and TANF financially assisted programs are equal opportunity
       programs and auxiliary aids and services are available upon request to individuals
       with disabilities.

V.     Services and information will be provided in languages other than English when
       there is a significant number or proportion of the population eligible to be served or
       likely to be directly affected by a WIA, WtW or TANF financially assisted program
       or activity, that may need services or information in a language other than English.

VI.    The Town of Hempstead/City of Long Beach Local Workforce Investment Area
       (LWIA) Equal Opportunity (EO) Officer who will be responsible for transmitting
       complaints of discrimination to the Director of Civil Rights Center is listed below:

       Name:                                 Sal Scibetta
       Address:                              Town of Hempstead
                                             Department of Occupational Resources
                                             50 Clinton Street
                                             Suite 400
                                             Hempstead, New York 11550
       Telephone Number:                     (516) 485-5000
VII.   DOOR will monitor the EO compliance status of its subrecipients and annually.
       Periodic on site reviews of subrecipients will be conducted to assess their EO




                                              151
      compliance posture, the results of which are communicated to the subrecipient in
      writing.

                                    Received by ________________________________
                                                        (sign name)
                                                ________________________________
                                                        (print name)

Date ________________________________
                                                                          Rev. 05/23/05




                                          152
 TOWN OF HEMPSTEAD DEPARTMENT OF OCCUPATIONAL RESOURCES
   RESOLUTION PROCEDURE FOR NON-CRIMINAL COMPLAINTS AND
GRIEVANCES SUMMARY UNDER THE WORKFORCE INVESTMENT ACT OF
 1998 (WIA) AND THE BALANCED BUDGET ACT OF 1997 AS AMENDED BY
   THE WELFARE-TO-WORK AND CHILD SUPPORT AMENDMENTS OF
                           1999 (WtW)

                                       INTRODUCTION

The Department of Occupational Resources, as the Grant Subrecipient/Fiscal Agent for the
Town of Hempstead/City of Long Beach Workforce Investment Area maintains a
“Complaint Resolution Procedure for Non-Criminal Complaints and Grievances”
to receive and promptly investigate and resolve complaints and grievances about
WIA/WtW programs and activities. This local resolution process is for allegations of non-
criminal violations of the WIA/WtW statutes, regulations, grants, and other
agreements. These procedures may be used by WIA/WtW participants. WIA/WtW staff
members, Subgrantees, contractors, subcontractors, or other interested persons including
the general public. Please note that special rules apply for complaints concerning
discrimination and criminal activity.

                     General Procedures For the Local Resolution of
                    Non-Criminal And Non-Discrimination Complaints

You have the right to file a complaint. The complaint must be in writing, signed by you,
and filed within one year of the facts which give rise to the complaint. Prior to a formal
hearing, the Department will attempt to resolve the matter both informally. You are
entitled to a hearing held within 30 days of the complaint being filed. A written decision
will be filed within 60 days of the complaint being filed. After a hearing and a decision,
you have the right to appeal to the Governor of the State of New York. Appeals to the
Governor are to be filed within 10 days of any adverse decision, or in the event the
department fails to render a decision, within 10 days of the date when the decision should
have been received. The Governor may be contacted as follows: Hon. Andrew M.
Cuomo, New York State Workforce Investment Board, A. E. Smith Office Building, Box
7105, Albany, New York, 12225.

                                  Discrimination Complaints

Applicants, participants, and staff alleging discrimination based upon race, national origin,
citizenship, sex, age, color, political affiliation, religious belief, or retaliation must file their
complaints directly with the United States Department of Labor, Office of Civil Rights,
within 180 days of the occurrence of the allegedly discriminatory action. A complaint may
be filed by official form, letter, telephone call, or visit to: Director, Office of Civil Rights,
U.S. Department of Labor, 200 Constitution Avenue, N.W., Room N4123, Washington,
DC, 20210. Complaints alleging discrimination on the grounds of handicap will be
received and processed on the local level as part of the regular Workforce Investment Area
grievance process outlined above as “General Procedures.”



                                                 153
                                  Criminal Complaints

All information and complaints involving fraud, abuse, or other criminal activity shall be
reported directly and immediately to the United States Department of Labor, 200
Constitution Avenue, NW., Washington D.C. 20210. A duplicate notice should also be
sent at the same time to the New York State Department of Labor, in care of State
Representative, New York State Department of Labor, 303 W. Old Country Road,
Hicksville, New York, 11801.

                  WIA/WtW Program Complaint Resolution Officer

The WIA/WtW Program Complaint Resolution Officer may be reached at the Department
of Occupational Resources, 50 Clinton Street, 4th Floor, Hempstead, New York 11550,
(516) 485-5000. The Grievance Officer will provide you with any forms or technical
assistance which you may require in order to file or process a grievance or complaint. The
WIA Program Complaint Resolution Officer is also responsible for the receipt and
resolution of complaints.

If your complaint is not WIA/WtW-related, it will be referred to the appropriate agency or
agencies. Your complaint may also involve or entitle you to recourse from other state or
federal agencies pursuant to other state and federal laws.

To the maximum extent possible, the identity of a complainant will be kept confidential
consistent with applicable law and a fair determination of the complaint. The making of a
complaint will in no way affect your status or participation in or with the WIA/WtW
program.

If you have any questions concerning this procedure or wish to file a complaint or
grievance, please contact the WIA/WtW Complaint Resolution Officer.

Received by: _______________________________________________

Date: _____________________________________________________




                                            154
     CERTIFICATION REGARDING LOBBYING, DEBARMENT, SUSPENSION AND
        OTHER RESPONSIBILITY MATTERS; AND DRUG-FREE WORKPLACE
                             REQUIREMENTS

Applicants should refer to the regulations cited below to determine the certification to
which they are required to attest. Applicants should also review the instructions for
certification included in the regulations before completing this form. Signature of this
form provides for compliance with certification requirements under 34 CFR Part 82, “New
Restrictions on Lobbying,” and 34 CFR Part 85, “Government-wide Debarment and
Suspension (Non-Procurement) and Government-wide Requirements for Drug-free
Workplace (Grants).” The certification shall be treated as a material representation of fact
upon which reliance will be placed with the Department of Education determines to award
the covered transaction, grant, or cooperative agreement.

1.             LOBBYING

As required by Section 1352, Title 31 of the U.S. Code and implemented at 34 CFR Part
82, for persons entering into a grant or cooperative agreement over $100,000, as defined at
34 CFR Part 82, Sections 82.105 and 82.110, the applicant certifies that:

(a)             No Federal appropriated funds have been paid or will be paid, by or on
behalf of the undersigned, to any person for influencing or attempting to influence an
officer or employee of any agency, a Member of Congress, an officer or employee of
Congress, or an employee of a Member of Congress in connection with the making of any
Federal grant, the entering into of any cooperative agreement, and the extension,
continuation, renewal, amendment, or modification of any Federal Grant or cooperative
agreement;

(b)            If any funds other than federally appropriated funds have been paid or will
be paid to any person for influencing or attempting to influence an officer or employee of
any agency, a Member of Congress, an officer or employee of Congress, or an employee of
a Member of Congress in connection with this federal grant or cooperative agreement, the
undersigned shall complete and submit Standard Form LLL, “Disclosure Form to Report
Lobbying,” in accordance with its instructions;

(c)            The undersigned shall require that the language of this certification be
included in the award documents for all subawards at all tiers (including subgrants,
contracts under grants and cooperative agreements, and subcontracts) and that all
subrecipients shall certify and disclose accordingly.

2.             DEBARMENT, SUSPENSION, AND OTHER RESPONSIBILITY
MATTERS

As required by Executive Order 12549, Debarment and Suspension, and implemented at
34 CFR Part 85, for prospective participants in primary covered transactions, as defined at
34 CFR Part 84, Sections 85.105 and 85.110 --



                                             155
A. The applicant certifies that it and its principals:

(a)             Are not presently debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded from covered transactions by any Federal department or
agency;

(b)             Have not, within a three-year period preceding this application and/or
contract, had one or more public transactions, whether Federal, State or Local, terminated
for cause or default; and been convicted of or had a civil judgment rendered against them
for commission of fraud or a criminal offense in connection with obtaining, attempting to
obtain, or performing a public (Federal, State, or local) transaction or contract under a
public transaction; violation of federal or State antitrust statutes or commission of
embezzlement, theft, forgery, bribery, falsification or destruction of records, making false
statements, or receiving stolen property;

(c)           Are not presently indicted or otherwise criminally or civilly charged by a
Government entity (Federal, State, or local) with commission of any of the offenses
enumerated in paragraph A(b) of this certification, and

(d)            Have not within a three-year period preceding this application had one or
more public transactions (Federal, State, or local) for cause or default; and

B.              Where the applicant is unable to certify to any of the statements in this
certification, he or she shall attach an explanation to this application.

3.              DRUG-FREE WORKPLACE
                (GRANTEES OTHER THAN INDIVIDUALS)

As required by the Drug-Free Workplace Act of 1988, and implemented at 34 CFR Part
85, Subpart F, for grantees, as defined at 34 CFR Part 85, Sections 85.605 and 85.610 --

A.              The applicant that it will or will continue to provide a drug-free workplace
by:

(a)             Publishing a statement notifying employees that the unlawful manufacture,
distribution, dispensing, possession, or use of a controlled substance is prohibited in the
grantee’s workplace and specifying the actions that will be taken against employees for
violation of such prohibition;

(b)             Establishing an on-going drug-free awareness program to inform employees
about--

(1)             The dangers of drug abuse in the workplace;

(2)             The grantee’s policy of maintaining a drug-free workplace;




                                               156
(3)          Any available drug counseling, rehabilitation, and employee assistance
program; and

(4)            The penalties that may be imposed upon employees for drug abuse
violations occurring in the workplace;

(c)           Making it a requirement that each employee to be engaged in the
performance of the grant be given a copy of the statement required by paragraph (a);

(d)            Notifying the employee in the statement required by paragraph (a) that, as a
condition of employment under the grant, the employee will --

(1)              Abide by the terms of the statement; and

(2)            Notify the employer in writing of his or her conviction for a violation of a
criminal drug statute occurring in the workplace no later than five calendar days after such
conviction;

(f)      Notifying the agency, in writing, within 10 calendar days after having received
         notice under subparagraph (d)(2) from an employee or otherwise receiving actual
         notice of such conviction. Employers of convicted employees must provide notice,
         including position title, to: Director, Grants and Contracts Service, U.S.
         Department of Education, 400 Maryland Avenue, S.W. (Room 312A, GSA
         Regional Office Building No. 3), Washington, D.C. 20202-4571. Notice shall
         include the identification number of each affected grant.

     Check here if there are any work place on file that are not identified here.

As the duly authorized representative of the applicant, I hereby certify that the applicant
will comply with the above certification.

NAME OF APPLICANT                                                        PREAWARD
NUMBER and/or PROJECT NAME



PRINTED NAME AND TITLE OF AUTHORIZED REPRESENTATIVE



SIGNATURE                                                                  DATE




                                                157

				
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