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					The undergraduate Student Handbook




           10 11
for Housing and Dining Services




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              the
                  ground
                       floor
Table of Content
                                                           Housekeeping 12
Housing Options 4
                                                           Linen Sales 12
  University Housing 4
                                                           Storage 12
  Community Housing 4
                                                           Access/Key Services 12
  Summer Housing 4
                                                           Card Key Instructions 14
  Room Types 4
                                                           Lock Out and Lost Key Charges 15
  First-Year Housing Areas 5
  Henderson Wellness House 5                             Housing Policies 16
  Furnishings and Amenities 5
                                                         Dining Program 21
  Extra Furniture 6
                                                           Your Dining Program 21
  Special Circumstances 6
                                                           The Value Meals Portion of the Dining Program
  Loft Units 6                                             21
  Room Assignment 7                                        The Flexible Dollar Portion of the Dining
                                                           Program 21
  Requesting Room Changes 7
  Cancelling a Housing Assignment 8                      Dining Plans 22
  Room Rate Coverage 8                                     Traditional Dining Plans 22
  Room Inspection and Damage Billing 8                     Community Dining Plans 23
  Openings and Closings 9                                  Vending 23
                                                           2010-2011 Dining Plan Bi-weekly Periods 23
Housing Services 10
                                                           2010-2011 Holiday and Break Schedule 24
  Mail Services 10
  Maintenance 10                                         Dining Policies 25
  Security 11
                                                         Safety 27
  Service Desks 11
                                                           Emergencies 27
  Desk Services 11
                                                           In Case of Fire... 27
  Eco-Reps 11
                                                           If Trapped by Smoke or Fire... 27
  Recycling 11
                                                         Reference Guide 29
  Laundry 11
                                                           How to Contact Housing and Dining Services 29
  Dry Cleaning 11




       2   From the ground floor up | Carnegie Mellon University
Mission
Providing the campus community with the fundamental services of housing and dining, we strive to serve with
commitment, consistency and responsiveness.



Engaged in the daily lives of students, staff and faculty, it is our privilege to provide:
        Safe and secure living communities
        Comfortable and inviting residential environments
        Desired healthy and nutritious dining options
        On-going assessment and improvement of services
        Strategies that reflect the evolving needs of our constituents




About this Publication...
The goal of this handbook is to provide resident students with a detailed resource to the services, policies and
procedures of Housing and Dining Services. It is important that all students are familiar with, and adhere to, the
policies represented herein and comply with all procedures and dates listed. We are here for you, the student, so
please contact us with any concerns or questions that you may have.




Housing and Dining Services
Contact Information



                   Office:         E-101 Morewood Gardens (Ground Floor)
                   Phone:          412-268-2139
                   Fax:            412-268-5718
                   Email:          plaid@andrew.cmu.edu
                   Webpage:        www.cmu.edu/housing-dining
                   Hours:          Fall and Spring
                                   Monday - Thursday, 8:30 a.m. – 6:00 p.m.
                                   Friday, 8:30 a.m. – 5:00 p.m.
                                   Summer
                                   Monday - Friday, 8:30 a.m.-5:00 p.m.




        3   From the ground floor up | Carnegie Mellon University
                                                                                           Housing Options
Housing Options

University Housing
Living arrangements include traditional single-gender residence halls, coed residence halls, suites, apartments,
houses, fraternity and sorority houses and special interest housing.
University housing is available on-campus and in our Oakland Community. All on-campus residential areas are
located in close proximity to academic buildings. The Oakland Community Apartments are located within a 5-10
minute walk to campus. The university’s shuttle services these areas on a regularly scheduled basis.



Community Housing
In an effort to assist students, staff, and faculty in locating housing accommodations off campus, Housing and
Dining Services offers comprehensive community housing services. A variety of resource materials are available on
our Web page to individuals affiliated with the university including: listings of current vacancies by the type of
accommodation (i.e., 1, 2, 3+ bedroom apartments, studios, houses, etc.); information about Pittsburgh
neighborhoods; basic apartment-hunting skills; and general resource information.
Individuals looking for housing in the nearby communities are encouraged to call or drop by. No appointments are
necessary. Most of the housing search tools you need are located on our website.



Summer Housing
Summer housing is available for students who are attending summer school or for students that are affiliated with
the university and require housing for a period equivalent to a summer school session. An on-campus hall is
selected each spring for summer housing, but current residents of Fairfax Apartments and Webster Hall are
permitted to apply for summer housing in those buildings. There is a charge for summer housing.
Guest housing is available through Conference and Event Services for residents requiring housing for less than one
summer school session.



Room Types
Residence hall rooms, apartments and houses are available through Housing and Dining Services.
Residence Hall Rooms
   Grouped and priced by occupancy (number of students per room by design) and classification (standard, prime
    and suite).
   Singles, doubles, triples and quads are available, although first-year students are rarely assigned to singles or
    quads.
   Classification is primarily based on bathroom privacy, although other criteria may also be involved.
   No in-room cooking facilities.
   Standard rooms share a large, central bathroom facility. Most first-year students are assigned to standard
    rooms.
   Prime rooms generally share a private or semi-private bathroom with no more than five students; typically
    two rooms will be adjoined by a bathroom or two rooms off the same entranceway will share a bathroom.
   Suite-style rooms share a semi-private bathroom, as well as a common living area. First-year students are
    rarely assigned to this accommodation because of the high demand by returning students.




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Apartments
    Grouped and priced by occupancy, location and number of bedrooms.
    Efficiency, one-bedroom, two-bedroom and three-bedroom apartments are available.
    In-room cooking facilities.


Houses
    Grouped and priced by occupancy and location.
    Includes bedrooms, a kitchen, a dining room, a living room, private bath and laundry facilities.
    Few first-year students are assigned to houses, again due to the high demand by returning students.



First-Year Housing Areas
The following are identified as first-year housing areas and are not available for retention or selection for returning
students during Room Selection. Similarly, first-year residents, regardless of their building and room, should not
assume that their space can be retained.


                Boss House ……………………………….          all floors
                Donner House ………………………….          all floors
                Hamerschlag House …………………         all floors
                Henderson House ……………………          1st floor
                McGill House …………………………...        1st and 2nd floors
                Morewood E Tower …………………          all floors
                Mudge House …………………………..          all floors
                Scobell House …………………………..        all floors
                Shirley Apartments ……………..…..     all floors
                Stever House ……………………………          all floors
                The Residence on Fifth …………….     all floors
                Welch House ……………………………           1st floor




Henderson Wellness House
Henderson House is designated as a wellness community promoting holistic health and well-being within a
traditional residence hall setting. House residents are expected to maintain a substance free (no alcohol, tobacco
or other drugs) lifestyle and environment for themselves and guests.



Furnishings and Amenities
Rooms contain the following for each student:
    Bed (39” x 80” mattress requiring extra-long sheets)
    Desk and chair
    Bookshelf or hutch (as applicable)
    Dresser
    Closet or wardrobe
    Safety rails and ladder for lofted or bunked bed
    Window coverings
    Activated Cable TV jack (you supply the TV)
    Activated Telephone jack (you supply the telephone)
     * Phone jacks are not active in Boss House, Morewood E-Tower and the Residence on Fifth. There are centrally located
     community phones available in each area. Use of cell phones is encouraged for personal use.

         5   From the ground floor up | Carnegie Mellon University
    Ethernet connections or Comcast Broadband Internet Service


If any of these is missing when you arrive, submit a maintenance request on the housing Web page to have it
installed or delivered to your room.


Wireless
Wireless network access is available in on-campus residential buildings. Ethernet (hard-wired) jacks are available in
each on-campus room but are not active. Upon request Ethernet jacks can be activated in all on-campus
residential rooms except the Residence on Fifth. The Residence on Fifth is a completely wireless environment.
Visit http://www.cmu.edu/computing/ network for more details.


Broadband
Housing and Dining Services contracts broadband Internet service for residents in Fairfax Apartments, Neville
Apartments, and Webster Hall. The service provides high-speed Internet access to the Oakland apartments at
minimum of 12 Mbps download and 2 Mbps upload speeds.
Cable modems remain in place year-round and during room changes. They supply one Ethernet connection to each
residence. For multiple computers, an apartment will require an Ethernet hub or switch, which can be purchased
at the campus computer store and most electronic retailer stores.


MicroFridge
MicroFridge units can be rented for on-campus use through the Melvin Group
(http://www.themelvingroup.com/cmu.html). The unit is approved for use in campus housing. Each Resnik and
West Wing suite is equipped with a MicroFridge unit, which has a low-wattage microwave oven, a freezer and a
refrigerator.
For more information about the MicroFridge and other approved appliances, visit the Housing and Dining Services
website (http://www.cmu.edu/housing).



Extra Furniture
Standard furniture arrangements vary slightly from building to building. Additional furnishings beyond those
provided to each building cannot be provided to residents unless special circumstances warrant necessary
additions. Residents who feel that additions are necessary should contact Housing and Dining Services.



Special Circumstances
Boards for additional back support are available for students with special needs and should be requested by filing a
maintenance request.



Loft Units
All available housing loft units are placed in residence hall rooms at the start of the academic year.


Exchanging a Standard Bed and Desk for a Loft Unit
Students are occasionally able to secure loft units in exchange for a standard bed and desk. This service is
performed on a first-come, first-served basis and the availability is based on the furniture type in each building.
Students who desire a loft are encouraged to seek out another resident within the same building who may want to
switch. If a switch is identified:

        6   From the ground floor up | Carnegie Mellon University
    Submit a maintenance request via the Housing and Dining Services website to have designated furniture items
     (loft for bed and desk) moved between rooms.
    Leave furniture items designated to be switched in the room, clearly labeled “to be moved to (room #)” and
     then Housing and Dining Services facilities crew will complete the move.
Additional Note: Furniture cannot be removed from unoccupied rooms at any time. Students will be billed to
return rooms to their “inspected” condition if furniture is removed from areas where the Living Space Condition
Report Forms have been completed.


Home-Constructed Lofts
Residents may receive permission to construct a loft in their room by discussing construction plans with the facility
coordinator for their building. For safety purposes, home-constructed lofts must be free standing, fire-proof and
secure.
Lofts that do not meet these standards must be removed or satisfactorily altered. At the end of the academic year,
lofts must be removed unless the Director of Housing Facilities authorizes an exception for special circumstances.
Details of the loft policy and applicable forms are available on the Housing and Dining Services website.



Room Assignment
Most students are assigned rooms through two different processes. Upper-class residents who wish to remain in
university housing participate in Room Selection. New incoming first-year students complete a housing application
as part of the First-Year Assignments process. Students who are currently off-campus or on a leave of absence,
transfer students, and exchange students who wish to live in university housing may submit an Upper-class
Housing Application and are housed based on available space after Room Selection and First-Year Assignments are
made.
Some specific buildings and/or floors are set aside specifically for first-year or upper-class housing. For more
specific information concerning first-year housing and the First-Year Assignments process, please visit
http://www.cmu.edu/housing and click on the “First-Year Resources” link. For more information on upper-class
housing, please visit http://www.cmu.edu/housing . Information on the Room Selection process will be available
in the spring semester.



Requesting Room Changes
Resident students may choose to request a room change for a variety of reasons. Room changes affect the
dynamics of our residential communities and require a significant amount of staff time to coordinate. As a result,
room change requests are welcomed but not encouraged.


The Request Form
Room change request forms are usually not available until three to four weeks after the start of the academic year,
when room changes become possible. Students in temporary assignments will be placed into vacancies before
students requesting room changes.


The Actions to Take
1.   Complete a Room Change Request Form in the Housing and Dining Services Office.
2.   Wait patiently! These forms are filed and maintained by date of submission. When vacancies arise, students
     are placed into rooms in the order their forms were received.
3.   Once your turn arrives, we will contact you with an offer of new room options to consider. If you accept one,
     then you will receive a detailed information sheet on the procedures to follow in order to officially change
     your assignment.

        7   From the ground floor up | Carnegie Mellon University
Cancelling a Housing Assignment
As a rule, a student who signs a Housing License Agreement for the academic year may not receive any refund for
withdrawing from that agreement before the end of the entire two-term period or other dates specified in the
agreement. Exceptions include marriage, verified departure from the university, study abroad, or moves to Greek
housing as defined by Greek leases and approved by Housing and Dining Services staff.
The only contract cancellation requests, for reasons other than those mentioned, that will be considered are those
based on verifiable medical or psychological hardship. Students interested in pursuing a contract cancellation
based on one of these hardships may obtain the appropriate form at the Housing and Dining Services office.
Any refunds approved will be prorated from the date the keys are returned and credited to the appropriate
student account.
Resident students who move off campus to participate in an academic program, such as a co-op or internship
program, semester abroad, etc., are eligible for campus residency for the semester immediately following the
completion of their abroad or co-op program. Those students who plan to return to university housing for this
reason and wish to be included in the Room Selection process in mid-spring should state their intention in writing
to Housing and Dining Services as soon as possible after departing the campus.
Students who cancel Housing License Agreements because of suspension or leaves of absence from Carnegie
Mellon are not guaranteed participation in the Room Selection process and must request in writing to be placed on
a waiting list for housing.



Room Rate Coverage
Each room, apartment or house includes the following:
    Utilities
    Basic cable TV service
    High-speed Internet Service
    Wireless networking in on-campus residential buildings
    Maintenance (Students pay separately for room and public area damages)


Room Inspection and Damage Billing
Upon checking in, each student should inspect his or her room, apartment, or house and complete an electronic
Living Space Condition Report (e-LSCR) as accurately as possible. This report, which is located on the Housing and
Dining Services website, plays an important part in tracking damages from check-in to check-out and is the main
component of spring closing inspections and damage billing assessments.
All rooms receive two separate inspections following the final check-out: one for cleanliness and another for
damages and missing furniture. The damage billing assessment for all room damages will be based on the e-LSCR
forms completed at check-in. Roommates whose rooms fall below standard may share significant financial charges
to cover cleaning, repair and furniture replacement costs unless specific responsibility can be established.




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Openings and Closings
Fall Check-In
Residence halls open for fall semester on Friday, August 13, 2010, for first-year international students, Sunday,
August 15, 2010, for first-year students and Thursday, August 19, 2010, for returning residents.

      Requests for Early Arrival
      Only students with qualifying roles in Orientation or Athletics who have been preauthorized to
      arrive early may do so. All others are responsible for their own accommodations until check-in.



Winter Closing
Residence halls will close for Winter Break at noon on Wednesday, December 15, 2010. Fairfax Apartments,
Morewood Gardens and Webster Hall will remain open. All departing residents are provided with a checklist of
steps to follow to safely secure their rooms prior to leaving campus. Housing and Dining Services does not assign
rooms for use over winter break.


Spring Opening
Residents are not permitted in their residence hall rooms until the arrival of Spring Opening at noon on Friday,
January 7, 2011.


Spring Check-Out
Residents are expected to vacate their rooms within 24 hours after their last exam unless staying for a university
related reason (such as graduating seniors). Residents staying for a university related reason MUST check out no
later than noon on Monday, May 16, 2011.
Before leaving, all furniture must be arranged in move-in condition and rooms completely clean and free of all
personal belongings and trash, without exception. All desk and dresser drawers should be empty and wiped clean
with a damp towel. All personally constructed lofts must be taken apart and removed from the residence hall and
brought to the nearest dumpsite area if being thrown away. Items left in rooms will be discarded.




       9    From the ground floor up | Carnegie Mellon University
Housing Services                                                                              Housing Services

Mail Services
All campus residents are assigned a Student Mail Code (SMC) that matches a mailbox in the University Mail Center.
To speed mail processing and improve campus delivery for residents, the post office routes campus, U.S. mail and
packages through the SMC.


                   Your address is:
                   Name
                   Carnegie Mellon University
                   SMC ####
                   5032 Forbes Avenue
                   Pittsburgh, PA 15289-####



Maintenance
Non-Emergency Maintenance
All non-emergency requests for maintenance in the residence halls should be submitted via a maintenance request
form on our website. When submitting a request, please be as detailed as possible and be sure to include your
name, student identification, email address, building and room number. The target time frame for all daily
maintenance requests is seven working days.


Emergency Maintenance
In cases of an emergency, such as a breakdown of an essential service (plumbing, lighting, heating, lock, etc.), or a
problem that threatens health and safety, it is important to report the problem quickly.
For emergency maintenance during office hours, please call us at 412-268-2139. When the office is closed, please
call Service Response at 412-268-2910. Please be specific when the service technician answers. Emergencies will
be addressed immediately. Less severe maintenance problems may be resolved within 24 hours.

                       Maintenance Problems
                         Emergencies (plumbing, heating, locks, etc.)
                              If office is open
                                  Call Housing and Dining Services
                                  412-268-2139
                              If office is closed
                                  Call Service Response 412-268-2910
                         Non-Emergencies
                              Submit a maintenance request form online
                                  http://www.cmu.edu/housing



Privacy
Authorized representatives of the university may enter resident accommodations at any time to inspect facilities
or to carry out repairs and maintenance. The inspection of facilities will be conducted with at least 24 hours prior
notice in writing whenever that notice can be reasonably given.




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Security
Campus Police patrols the campus 24 hours a day, seven days a week. The dispatcher on duty can be reached at
412-268-2323. For more information, please refer to “The Word” website.



Service Desks
University residences have centrally located service desks to provide students access to Housing and Dining
Services and staff; provide a link to building and campus resources; and to observe activities of the front entrance
and the building, and report issues to the appropriate staff.
Private areas of residence halls are only permitted to Carnegie Mellon students, their escorted guests and
authorized representatives of the university. To gain access to a building that has a service desk, a person must use
an ID card reader or a front door key, and/or show his or her university ID to the attendant.



Desk Services
 Equipment check-out (varies): pool cues, ping pong paddles, etc.,
 Luggage cart check-out (Morewood desk only),
 Directory information: phone numbers for university offices, local restaurants and food establishments, etc.
Checking out equipment requires a photo ID (driver’s license, passport, etc.)

                Service Desks are available at the following locations:
                        Donner House …………….……. 412-268-3080
                        Margaret Morrison …………… Opening Sept. 2010
                        Morewood Gardens .……….. 412-268-2080
                        Mudge House …...…………….. 412-268-3575
                        Stever House ………………….… 412-268-1012
                        The Residence on Fifth ….….. Opening Aug. 2010
                        West Wing ……………….………. 412-268-5611


Eco-Reps
Sponsored by the Offices of Student Affairs and Housing and Dining Services, Eco-Reps are students living in
residence who encourage their peers to live in a more sustainable way. To find out who your Eco-Rep is or to see
what they have accomplished in your house, visit http://www.cmu.edu/eco-reps/.


Recycling
Aluminum cans, glass and plastic are recycled on each floor throughout residence areas. Cardboard is recycled in
the trash dumpsters located behind Doherty, Donner, Morewood Gardens, Mudge, Shady Oak and Welch.

Laundry
Washing machines and dryers are provided in all residence halls. Please report service problems as directed on the
signs in each laundry area to Caldwell & Gregory, Inc. at http://www.caldwellandgregory.com/. Most campus
laundry rooms can be monitored online for machine availability at http://carnegiemellon.esuds.net.


Dry Cleaning
Information about the dry cleaning service can be found by calling 412-268-8878, or visiting
http://www.housing.cmu.edu/laundryservices/.



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Housekeeping
Housekeeping services are provided throughout university housing in all public areas. In traditional residence hall
areas, the large community bathrooms with standard rooms are cleaned daily. Semi-private bathrooms are
cleaned weekly. Residents of apartments, houses or rooms with private bathrooms are responsible for cleaning
their own bathroom. A housing-supplied vacuum for residents to use is available from each RA.


Linen Sales
Student Dormitory Council sponsors the sale of linens to students through Residence Hall Linens. Students receive
information over the summer in regard to ordering linens. For more information please visit
http://www.rhl.org/cmu. Twin mattresses used in the residences are 80” long and use extra-long linens.


Storage
The Student Life office offers storage spaces for students located within certain residence halls. Due to space
limitations and high demands, there are guidelines and directions for use of these spaces. Please visit
www.studentaffairs.cmu.edu/student-life/storage for detailed information.


Access/Key Services
When referring to keys throughout this guide, it should be understood that three types of keys are considered:
1.   An electronic card key issued by Housing and Dining Services
2.   Your Carnegie Mellon ID+ card encoded for housing access
3.   “Traditional” metal key and key fob (if applicable)


Residential Facilities Secured by Electronic Locks
Your Carnegie Mellon ID+ Card
If your housing access is on your Carnegie Mellon ID+ card and you find yourself locked out with your key still in
your room, please come to the Housing and Dining Services office during office hours for a temporary white key
card. This temporary key will permit access to your building and private living area for a short, predetermined
amount of time. Your permanent key will remain active and its use should resume immediately upon reentry to
your living area.
If your housing access is encoded on your Carnegie Mellon ID+ card and you have lost your card, you must go to
the Carnegie Mellon Card Office in Warner Hall to request a new one. Please note that predetermined charges may
apply. The Card Office will encode your new student ID+ card with the appropriate housing access.


Your Electronic Card Key
If your housing access is encoded on a white electronic card key and you find yourself locked out with your card
still in your room, please come to the Housing and Dining Services office during published office hours to request a
temporary card key. This temporary key will permit access to your building and private living area for a short,
predetermined amount of time. Your permanent key card will remain active and its use should be resumed
immediately upon reentry to your living area.
If your housing access is encoded on a white electronic card key and you have lost your card, come to the Housing
and Dining Services office during published business hours to request a new card key. Once access has been
encoded on a replacement key card, it can be used immediately to gain access to your living area. Inserting the
replacement key into your old lock(s) deactivates the lost key card (this must be done at each lock).




       12   From the ground floor up | Carnegie Mellon University
Residential Facilities Secured by Hard key Locks
Fairfax Apartments, Neville Apartments, Residence on Fifth, Shady Oak Apartments and Webster Hall all require a
hard metal key to gain access. Some buildings require two keys (entrance and apartment); some buildings require
the use of an electronic key fob at the entrances.
If you gain housing access through a hard key and you have either locked yourself out or lost your key, please
come to the Housing and Dining Services office during published business hours to receive a temporary lock out
key. This temporary key(s) will permit access to your building and private living area. You have until the end of the
next business day to return the temporary lock out key. If you lost your key, or do not return the temporary lock
out key, you will be charged for a lock change and any replacement key/fobs for yourself and your roommate(s).


Key Return for Closings
Residential Facilities Secured by Electronic Locks
All room building access that is encoded on Carnegie Mellon ID+ cards or white electronic card keys is programmed
to expire at the end of the contract period (see Housing License Agreement). Therefore, it is not necessary to
return electronic card keys to Housing and Dining Services.
However, all residents are required to check out with Housing and Dining Services upon departure. Specific
instructions regarding this process will be made available during the spring semester.


Residential Facilities Secured by Hard Key Locks
Fairfax Apartments, Neville Apartments, Residence on Fifth, Shady Oak Apartments and Webster Hall all require
hard metal keys or key fobs to gain access to the building and to rooms. It is imperative that all room keys,
entrance keys and entrance fobs be returned to Housing and Dining Services prior to departure. Specific
instructions regarding this process will be made available during the spring semester. Failing to return a complete
set of keys will result in a charge to your student account to cover the cost of a lock change and replacement of
keys/fobs for each resident space.
Do not return keys to any location other than those specified by Housing and Dining Services. No exceptions will
be made for lost keys resulting from returning keys to a location other than what is specified. Do not return keys
to the RA staff.
Your official date of departure from university housing is the date when all hard keys and fobs are due to Housing
and Dining Services. Any student who has not returned his or her key(s) within 48 hours of departure and the
contracted closing date is subject to additional fees.
Receipts for key(s) returned are available upon request.

Summer Housing Exception
Summer housing residents are permitted to retain keys until they have moved into, and out of, their summer
rooms as designated by specific summer dates provided by Housing and Dining Services.




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Card Key Instructions

   To UNLOCK the door

   With your ID+ CARD
    Insert the card with the picture toward you. (Your thumb should cover your picture.)
    When a solid green and solid red light appears, enter your 4-digit pin.
    When a solid green light appears, turn the handle to open the door.

   With an electronic white CARD KEY
    Insert the card with the arrow first and arrow toward you.
    When a solid green and solid red light appears, enter your pin.
    When a solid green light appears, turn the handle to open door.




   To keep the door UNLOCKED (Double Dip)
    Insert your card and remove it.
    When a solid green and solid red light appears, enter your pin.
    When a solid green light appears, dip the card into the lock again. A flashing green light indicates the
       lock is in unlocked mode.
    Engage the door handle to verify that the lock is unlocked and remains that way.
   Doors left unlocked reset daily to locked mode automatically.




   To LOCK the door (Double Dip)
    Dip the card and a blinking green light appears.
    Dip the card again. A red light indicates the door is in locked mode.




   To SET THE DEADBOLT
    From inside the room turn the doorknob toward the doorframe.

   To UNSECURE THE DEADBOLT
           From inside the room turn the doorknob away from the doorframe.




   To Change your 4-Digit PIN
   Students are required to change their PIN from its original setting. Visit any kiosk available in the Housing
   and Dining Services office, Morewood Gardens, Stever House, and Donner House. Press “PIN Code
   Change” and follow the instructions on the screen.




       14     From the ground floor up | Carnegie Mellon University
Electronic Lock Light Codes
Solid green                      Your card is valid and you can open the door.
Flashing green                   The door was previously double-dipped and is already unlocked.
Solid green and solid red        Your card is valid, but you need to enter a PIN before the door will unlock.
Solid green and blinking red     The lock cannot read your card. Is your card damaged or worn? The Card Office
                                 replaces Carnegie Mellon ID+ cards with normal wear for free. You may have
                                 dipped your card too fast; try it again. If you are still having trouble, visit Housing
                                 and Dining Services.
Solid red                        Your card is not valid for this door, or has been canceled by a newer card. Please
                                 visit Housing and Dining Services for assistance.
(immediately after dip)
Solid red                        The lock cannot read your card. Is your card damaged or worn? The Card Office
(delayed after dip)              replaces Carnegie Mellon ID+ cards with normal wear for free. You may have
                                 dipped your card too fast; try it again. If you are still having trouble, visit Housing
                                 and Dining Services.


If you are having trouble with your card, make careful note of the lights on the electronic lock. An immediate
solid red requires staff assistance from Housing and Dining Services.



Lock Out and Lost Key Charges
   All lost card keys, hard metal entrance keys, and key fobs will be replaced for a fee of $25.00.
   All lost hard metal room keys will be replaced for a fee of $100.00. This fee covers a lock change and new keys
    for all residents of the room.
   There is no charge for the first lock out each year. Lock outs are then charged in increments of $5.00 for each
    additional occurrence; i.e. $5.00 for the second lock out, $10.00 for the third lock out, etc.

Lock out cards deactivate automatically after two hours typically. Please return the key to the Housing and Dining
Services office so it can be recycled.




      15      From the ground floor up | Carnegie Mellon University
Housing Policies                                                                              Housing Policies

Adherence to the following policies is vital to a safe, fair and enjoyable community within the residence halls. Any
violation of the policies listed here and in the Housing License Agreement may result in administrative or
disciplinary actions of varying severity up to and including removal from university housing.
Please refer to the Housing and Dining Services website http://www.cmu.edu/housing-dining/ for additional
information on these policies.


Air Conditioning
Students may not bring air conditioners without permission from Housing and Dining Services. To initiate a request
to install an air conditioner, a student MUST complete the Special Housing Needs Form located at
http://www.studentaffairs.cmu.edu/HealthServices/forms and submit it to Student Health Services. Health
Services staff will then verify and provide recommendation to Housing and Dining Services. Once the need is
documented and approved, the student must provide the air conditioner for the university to install. Housing and
Dining Services will then initiate a work order to install the student’s air conditioner in the appropriate location,
and once completed, will charge the student for all associated costs. Housing and Dining Services maintains a
listing of specifications for air conditioners for all residential buildings.


Bicycles
Bicycle racks are provided in residential areas where appropriate. No bicycles shall be parked or stored in such a
manner as to block entrance/exit from any building, to impede the normal movement of wheelchair users or
others with special mobility needs, and/or to any interior or exterior stairway or railing. Storage of bicycles should
not violate fire safety regulations. Such violations in residential buildings will result in removal and storage of the
bicycle. Students may be charged a fine and storage costs. While every attempt will be made to not damage a
bicycle while in the process of removal or storage, the university is not liable for damage to a bicycle removed
because of a violation. To claim a bicycle removed from a residential building, contact Campus Police. Bicycles are
to be “walked” inside any residential building. This information is in addition to the university policy on bikes.


Bulletin Boards and Posting Notices
The posting of notices, announcements or posters on bulletin boards in residence halls is restricted to recognized
student organizations or to individual Carnegie Mellon students. Bulletin boards in the living areas of residence
halls are regulated by the residential life staff, while bulletin boards in other public areas are regulated by Student
Government. Bulletin boards in individual living units are under the direct control of the RA and the members of
that living unit. Students or recognized student organizations wishing to disseminate information through these
bulletin boards should make a request to the residential life staff to distribute notices to RAs for posting.


Cancellation of Housing & Refund Policy
Please see “Cancelling a Housing Assignment.”


Christmas Trees and Decorations
Natural Christmas trees and greens are not permitted in university housing because of the significant fire hazard
they create. Holiday decorations are permitted, but they may not use electrical lights or other devices that have
not been approved by Underwriters Laboratories.




      16    From the ground floor up | Carnegie Mellon University
Common Area Painting
In recent years, student mural projects in residential facilities are making a return. Students desire to paint a
common area (lounge/study/recreation room/hallway) of a residential building must receive permission from
Housing and Dining Services. Students will work to coordinate any project through their housefellow. All proposed
projects will be reviewed and approved/denied by their housefellow and Housing and Dining Services. Students
must receive, review and complete the Common Area Painting Guidelines and Registration Form available in the
Housing and Dining Services office. This information is to be completed and presented to residential life staff and
Housing and Dining Services along with a detailed drawing of the proposed design. Once approved, the painting
may begin. Appropriate creativity is encouraged and some communities have sponsored contests to identify
designs. Contact a Housing and Dining Services or residential life staff member for details and support.


Common Area Responsibility
As stated in the Housing License Agreement, each resident is responsible for any damages or losses that occur in
the assigned living areas or to any of the furnishings therein, and may be charged the cost of any repairs,
replacement or reasonable custodial service. Each student is, with the other residents, jointly responsible for
whatever damage may occur, for any cause, to public and semi-public areas in the residence halls. All residents
may be charged a prorated share of the cost of repairing public areas.


Cooking
Cooking in residence hall rooms is strictly prohibited for health and safety reasons. It is permitted only in areas
specifically provided as kitchen areas, such as apartment kitchens and common area kitchens properly equipped by
the university. (Exception: “compact” microwave ovens under 700 watts are permitted in residence hall rooms.)


Electrical Appliances
No electrical appliances that incorporate unshielded heating elements or draw more than 700 watts may be used
in student rooms. Hot plates or toaster ovens of any kind are prohibited in the residence halls. Electric irons may
be used only in areas where utility outlets are provided, such as in designated utility or laundry rooms.


Guests and Visitors
Visitors and guests are allowed in residence halls. This permits students to conveniently meet for academic,
personal and social reasons. At all times, residents are personally responsible for the actions of their guests. As a
result, residents are responsible for any damage, physical or otherwise, to the community caused by their visitors.
If the guests are Carnegie Mellon students, then they also accept responsibility for their actions.
All visitors or guests to a room are subject to the approval of all room residents. Over-night guests are not
permitted for more than two consecutive nights. Overnight guests who are not university residents should register
with the residential life staff to ensure knowledge of their presence in case emergency situations arise.


Henderson Wellness House
Henderson House is designated as a wellness community promoting holistic health and well-being within a
traditional residence hall setting. House residents are expected to maintain a substance free (no alcohol, tobacco
or other drugs) lifestyle and environment for themselves and guests.

Improper Use of University Facilities
Improper use of facilities will be construed as the occupation, alteration or use of university facilities so as to
create a potential fire or safety hazard or so as to create a potential danger to the person or any other authorized
occupant or user.




      17    From the ground floor up | Carnegie Mellon University
Microwave Ovens
Residents may bring their own compact microwaves to campus as long as they are under 700 watts.


Open Flames and Burning
Open flames or burning materials of any kind, including candles, incense and other combustibles, are absolutely
prohibited in university housing.


Outdoor Poster Policy for Residential Areas
No signs, posters or banners of any size shall be hung outside or around any residential building, except upon
special request. This applies to all residence halls, apartment buildings and houses, fraternities and sororities.
Special consideration may be given, on request, for groups to use outdoor postings during university-wide special
events. Requests for exceptions to this policy should be made to the Director of Housing and Dining Services.


Pets
Pets, with the exception of fish in an aquarium or Seeing Eye dogs, are not permitted in university housing,
including student rooms, fraternities, sororities and public areas. Pets may not be kept or brought into residential
areas.


Privacy
Authorized representatives of the university may enter resident accommodations at any time to inspect facilities
or to carry out repairs and maintenance. The inspection of facilities will be conducted with at least 24 hours prior
notice in writing whenever that notice can be reasonably given.
If any Housing and Dining Services or residential life staff member enters a student room without a prior request or
written notice, the student will receive a report documenting the time and purpose of entry.


Privacy and Behavior Standards
All residents have the right to determine the private activity that takes place in their assigned rooms. Members of
the floor also have the right to determine community standards for the floor. Roommates have equal voice in
determining the private activities of the room, and one roommate’s rights must not infringe upon another
roommate’s rights.


Public Lounge Facilities
At the beginning of each academic year, a layout of each lounge area and its contents will be inventoried and may
be posted in the lounge. The furniture and contents of the lounge facilities should not be removed from the
lounges under any circumstances without the expressed authorization of the building Facility Coordinator. In
addition to disciplinary action, student(s) found with common area furniture will be charged the standard hourly
labor rate to return each piece to its proper location.

Quiet Hours
Quiet hours for all residence areas are 8 p.m. - 8 a.m. during weekdays, and 2 a.m.- 9 a.m. during weekends.
During finals week or reading days, 24-hour quiet hours will be in effect. For long vacation weekends, weekend
hours will be in effect until the night before classes resume. Courtesy hours exist at all other times, during which
the right of residents to live in an environment free from bothersome noise should be respected.
“Quiet” is defined as being unable to hear any noise at a distance of 10 feet from a room with a closed door.
During “courtesy” hours, noise can be considered bothersome if it can be heard at a distance of 50 feet.



       18   From the ground floor up | Carnegie Mellon University
Keep in mind, though, that the notion of “courtesy” more broadly involves structuring your activities so that other
people in your living unit are not adversely affected by noise. In particular, all residents are encouraged to carefully
plan their use of sound equipment (such as stereos and TVs) or their social gatherings so that the noise produced
by them does not infringe upon the rights of others.
The established quiet hours stated above are the minimums for every residence area. If you or anyone in your
living unit believes that quiet hours should be extended, contact your RA or Student Dormitory Council
representative. That person has the authority to conduct a vote of the people living in your area and, pending
unanimous approval, extended quiet hours will be implemented.
If you have concerns in relation to quiet hours or courtesy hours in your living area, please feel free to consult your
RA. The RA is your primary advocate in situations involving noise violations and can assist you by addressing any
questions or concerns you may have.


Quiet Living Areas
Mudge C-Tower 2nd and 3rd floors, Welch House and all Oakland Community Apartments are designated as quiet
living environments. Quiet living environments have 24-hour “Quiet” hours as defined in the previous section.


Refrigerators
Residents may bring their own mini-refrigerators to campus as long as they are smaller than 4.5 cubic feet and
operate on 110/120 VAC. Residents who do not remove personal mini-refrigerators upon checking out will have
their student accounts charged $40 per hour for removal and $60 for refrigerator disposal.


Residents incur a penalty fee of $200 for violating fire-safety guidelines.
Furniture left in corridors that cannot be identified will be returned to storage by Housing and Dining Services
facilities crew. Rooms with missing furniture at the end of the academic year will be charged the full replacement
cost for each missing item. This also applies to summer housing residents.


Right to Housing Privileges
In signing a Housing License Agreement, each resident agrees to abide by whatever regulations may be established
by the university, Housing and Dining Services, the residential life staff, the Student Dormitory Council or the
individual living units. Any resident student whose conduct does not meet the standards established for the
university community may be denied the privilege of campus residency.


Room Condition Responsibility
All residents of a room or apartment are equally responsible for the accommodation and its furnishings. At the end
of each academic year, any damages to a student’s room will be charged to the occupants of that room.


Room Painting or Alterations
Students are not permitted to paint rooms or other residential areas. Housing and Dining Services maintains a
rotation schedule that allows for all residential areas to be painted on a regular basis. Students who paint their
room without authorization will be charged the cost of having the room professionally painted.




      19    From the ground floor up | Carnegie Mellon University
Smoking
All residential buildings are designated smoke-free with the exception of Fairfax Apartments and Webster Hall.
Carnegie Mellon has a vital interest in maintaining a healthy and safe environment for its students, faculty, staff
and visitors while respecting individual choice. It is Carnegie Mellon’s policy to provide smoke-free areas to the
maximum extent possible. Where the desire of smokers to smoke conflicts with the desire of nonsmokers to
breathe smoke-free air, the desire to have smoke-free air will have priority. Smoking is permitted in Fairfax
Apartments and Webster Hall as long as all the residents of the room agree.


Solicitation and Sales
Unauthorized door-to-door sales and/or solicitation are expressly prohibited in any residence area. “Solicitation” is
defined to mean any effort to ask for donations or contributions of money, goods or services. “Sales” are defined
to mean any activity of offering a product or service in exchange for money, goods or other services. In exceptional
cases, an individual or group seeking permission to be in the residential areas for the purpose of soliciting or selling
must receive an expressed, written authorization from the Director of Housing and Dining Services or his/her
designee. In most cases, those recognized groups or individuals that receive permission to be in the residence halls
will be restricted to tables reserved for such purposes in public areas or lobbies.


Swimming Pools and Hot Tubs
Swimming pools and hot tubs are prohibited because of the hazards associated with drowning, electrocution and
the weight of large volumes of water. Because we cannot guarantee that all necessary safety precautions will be
taken, students are not permitted to have or use swimming pools and hot tubs. Reducing the size of the pool or
tank does not remove the hazard.


University Furniture
Unwanted room furniture cannot be stored during the academic year. Closet doors in rooms and apartments also
may not be removed. Do not, under any circumstances, leave furniture in the hallway corridors.


Waterbeds
Waterbeds are prohibited in university housing because of the potential for significant damage to the residence
halls and to students’ personal property if a waterbed breaks or is vandalized.


Window Screens
Students are not permitted to remove screens from their windows. Missing screens or screens that have been
removed from windows will be reinstalled at the student’s expense.

Wires and Utility Lines
No wire may be strung outside any living unit or any alterations made to any university residential building without
the expressed permission of Housing and Dining Services. This includes satellite dishes, radio and television aerials.
In addition, no student or student organization may alter or tap into university utility lines, television antenna
wires or cable lines without the expressed permission of Housing and Dining Services (in the case of resident
facilities) or Facilities Management Services (in the case of other campus buildings).




      20    From the ground floor up | Carnegie Mellon University
Dining Program                                                                                  Dining Program

Your Dining Program
All first-year students are required to be on a traditional dining plan while returning students have the option to
choose a traditional, community, or DineXtra only plan, a combination of plans, or none at all. In addition to
traditional dining plans, students also enjoy the late night dining program that allows you to eat at participating
dining locations until 2 a.m. any night of the week, and enjoy a 24-hour operation Monday - Friday. Dining plans
are conveniently encoded on your Carnegie Mellon ID+ card.



The Value Meals Portion of the Dining Program
A set number of meals are allotted bi-weekly.
   Meals are accepted at any on-campus location, but only one meal may be spent per meal period.
   The meal portion of the dining program must be used for the purchase of posted value meals only.
   The dining program week BEGINS ON SUNDAY AND ENDS ON SATURDAY.


                               Meal periods are as follows
                                 Breakfast 3:01 a.m. - 10:30 a.m.
                                 Lunch 10:31 a.m. – 4:00 p.m.
                                 Dinner 4:01 a.m. – 8:00 p.m.
                                 Late Night 8:01 p.m. – 3:00 a.m.




The Flexible Dollar Portion of the Dining Program
   Flexible Dollars is a flexible declining balance account allotted per semester. Flexible Dollars are like extra cash
    and come in varying amounts with each meal plan.
   Flexible Dollars can be used to buy snacks, beverages and meals that are not a part of a value meal and can
    also be used to add to a value meal when special up-graded menu options are available.
   Flexible Dollars can be used at all dining services locations including all on-campus locations and various off-
    campus vendors participating in the dining program.
   Flexible Dollars can be used at vending machines located within University-owned residential areas.
   The Flexible Dollar allotment may be spent at any time and in any amount (not exceeding the allotment for
    the applicable semester).
   At the discretion of Carnegie Mellon Housing and Dining Services, locations where Flexible Dollars is accepted
    may change during the year.




      21    From the ground floor up | Carnegie Mellon University
Dining Plans                                                                                          Dining Plans


Traditional Dining Plans
   There are four levels of traditional dining plans – Green, Blue, Red, and Yellow. All first-year students must
    select a traditional dining plan. Within each dining plan, you receive greater value with the more meals you
    select. The Yellow Plan is available only to returning students, faculty, staff and first-year students assigned to
    Fairfax, Shady Oak, Shirley, Residence on Fifth or Webster.
   If a Dining Agreement was not submitted by May 31, 2010, first-year students were automatically placed on
    the Blue 4 plan (32 meals plus $225 flexible dollars per semester) per Dining Polices.


Green Plan                                               Blue Plan
$2485 per semester        $4970 per year                  $2355 per semester        $4710 per year

    1                                                        4
       ·    38 meals per 2 weeks                                 ·    32 meals per 2 weeks
       ·    Average 19 meals per week                            ·    Average 16 meals per week
       ·    $125 flexible dollars per semester                   ·    $225 flexible dollars per semester
       ·    Includes 2 guest meals per semester                  ·    Includes 2 guest meals per semester


    2                                                        5
         ·    36 meals per 2 weeks                                ·    30 meals per 2 weeks
         ·    Average 18 meals per week                           ·    Average 15 meals per week
         ·    $250 flexible dollars per semester                  ·    $350 flexible dollars per semester
         ·    Includes 2 guest meals per semester                 ·    Includes 2 guest meals per semester


    3                                                        6
         ·    34 meals per 2 weeks                                ·    28 meals per 2 weeks
         ·    Average 17 meals per week                           ·    Average 14 meals per week
         ·    $375 flexible dollars per semester                  ·    $475 flexible dollars per semester
         ·    Includes 2 guest meals per semester                 ·    Includes 2 guest meals per semester



Red Plan                                                 Yellow Plan
$2225 per semester      $4450 per year                    $1000 per semester         $2000 per year

    7                                                     10
        ·    26 meals per 2 weeks                                ·    14 meals per 2 weeks
        ·    Average 13 meals per week                           ·    Average 7 meals per week
        ·    $420 flexible dollars per semester                  Available to all returning students and first-year
        ·    Includes 2 guest meals per semester                 students assigned to Fairfax, Shady Oak, Shirley,
                                                                 Veronica, and Webster.

    8
         ·    24 meals per 2 weeks
         ·    Average 12 meals per week
         ·    $545 flexible dollars per semester
         ·    Includes 2 guest meals per semester


    9
         ·    22 meals per 2 weeks
         ·    Average 11 meals per week
         ·    $675 flexible dollars per semester
         ·    Includes 2 guest meals per semester




        22   From the ground floor up | Carnegie Mellon University
Community Dining Plans
Community Dining Plans are available to upper-class students, graduate students, faculty and staff. Only one meal
may be redeemed during each meal period.


Tartan Flex                                             Scotty’s Choice
$2050 per semester       $4100 per year                 $1225 per semester        $2450 per year

 11                                                     12
        ·   160 meals                                          ·    80 meals
        ·   Average 10 meals per week                          ·    Average 10 meals per week,
        ·   $620 flexible dollars per semester                 ·    $450 flexible dollars per semester



Whitfield’s Favor                                       Piper Select
$675 per semester       $1350 per year                  $450 per semester       $900 per year

13                                                      14
        ·   40 meals                                           ·   24 meals
        ·   Average 5 meals per 2 weeks,                       ·   Average 3 meals per 2 weeks,
        ·   $300 flexible dollars per semester                 ·   $200 flexible dollars per semester



DineXtra Declining Balance Program
The purchase of a DineXtra only plan is for the academic year, based upon two 16-week semesters. All DineXtra
plans are declining balance and there is no limit to the amount of funds that may be used at any time, not
exceeding the remainder of the allotment for the academic semester. DineXtra is used just like Flexible Dollars.
DineXtra plans earn extra value at 1% per $100 deposit (up to 10%).
Students choose a deposit amount in $100 increments. The deposit can be charged to the student’s account all at
one time or divided between semesters. Any fall semester balance rolls forward and is added to spring amounts;
the plans expire at the end of the spring semester.



Vending
Vending machines occupy a number of locations on-campus. From this 24-hour service, students may choose
entrees, “Healthy Choice” lunch meats, soup, coffee, assorted beverages and snacks. Many of the machines are
enabled for online Plaid Ca$h transactions and machines in many residence halls also accept DineXtra/Flexible
Dollars. Purchases are made with cash or by swiping your ID+ card through the card reader on each machine,
which will access and deduct the cost of the purchase from your Plaid Ca$h or DineXtra/Flexible Dollars account.



2010-2011 Dining Plan Bi-weekly Periods
                     FALL SEMESTER
                     From     Sunday             to     Saturday
                              August 22                 September 4
                              September 5               September 18
                              September 19              October 2
                              October 3                 October 16
                              October 17                October 30
                              October 31                November 13
                              November 14               November 24 (Prorated)
                              November 28               December 11
                              December 12               December 15 (Prorated)


      23   From the ground floor up | Carnegie Mellon University
                       SPRING SEMESTER
                       From   Sunday            to      Saturday
                              January 9                 January 22
                              January 23                February 5
                              February 6                February 19
                              February 20               March 5
                              March 13                  March 26
                              March 27                  April 9
                              April 10                  April 23
                              April 24                  May 7
                              May 8                     May 11 (Prorated)




2010-2011 Holiday and Break Schedule
Participants receive an equivalent prorated value on the number of meals available for partial weeks.


Thanksgiving Holiday
The dining plan ends after lunch on Wednesday, November 24, 2010 and begins with dinner on Sunday, November
28, 2010.


Winter Break
The dining plan ends after lunch on Wednesday, December 15, 2010 and begins with dinner on Sunday, January 9,
2011.


Spring Break
The dining plan ends after lunch on Saturday, March 5, 2011 and begins with dinner on Sunday, March 13, 2011.




      24   From the ground floor up | Carnegie Mellon University
                                                                                                 Dining Policies
Dining Policies


   Traditional Dining Plans (Green, Blue, Red, Yellow dining plans) are available for all undergraduate students,
    graduate students, faculty and staff to purchase.
   All first-year students must choose from one of the Traditional Dining Plans (The yellow plan is available only
    to first-year students assigned to Fairfax, Shady Oak, Shirley, Residence on Fifth and Webster). See exceptions
    below.
   The purchase of Green, Blue, Red, or Yellow Traditional Dining Plans or Community Dining Plans is for two
    semesters and is billed by semester.
   The DineXtra Declining Balance Program is a flexible declining balance account allotted on a per-semester
    basis; however, the agreement is for two semesters.
   The DineXtra Declining Balance Program allotment may be spent at any time and in any amount (not
    exceeding the allotment for the applicable semester).
   The DineXtra Declining Balance Program is a value added plan. Participants earn an additional 1% bonus per
    $100 deposit, up to 10%.
   Any fall balance in the DineXtra Declining Balance Program will roll forward and add to the spring semester
    allotment (not the flexible dollars attached to the traditional meal plans). The plan expires at the end of the
    spring semester and any unused allotment of the spring semester is non-refundable.
   Community Dining Plans are not available to first-year students as a replacement for required first-year dining
    plans.
   A set number of meals are allotted biweekly on the Traditional Dining Plans. Only one meal can be used per
    meal period and must be used for the purchase of posted meals only. The exceptions are the two guest meals
    each semester.
   Financial transactions are processed through Housing and Dining Services (412-268-2139,
    plaid@andrew.cmu.edu).
   Dining plans and the DineXtra Declining Balance Program are encoded on the Carnegie Mellon ID+ card.
   At the discretion of Housing and Dining Services, locations where DineXtra/Flexible Dollars is accepted may
    change during the year.
   At the discretion of Housing and Dining Services, specific dining locations may be opened, closed, or have
    limited hours consistent with the schedule above.
   Report lost or stolen Carnegie Mellon ID+ cards immediately by calling the Card Office at 412-268-5224 (after
    hours, contact University Police at 412-268-2323). Carnegie Mellon is not responsible for any funds expended
    or the use of any lost or stolen cards. Additionally, participants are responsible for any charges participants
    may make or attempt to make on the participant’s Carnegie Mellon ID+ Card. ID+ Card replacement is charged
    per the Card Office’s current fee.
   First-year students must complete and submit their Dining Agreement by May 31, 2010 to Housing and Dining
    Services. Without evidence of a participant’s agreement on record, he or she will automatically be placed on
    the Blue 4 plan. Participants may change dining plans consistent with the change policy.


Direct questions about this agreement to Housing and Dining Services at 412-268-2139 or plaid@andrew.cmu.edu.


Direct questions about special dietary concerns to Student Health Services at 412-268-2157.




      25   From the ground floor up | Carnegie Mellon University
Greek Organizations
   Participants joining a Greek organization and moving into Greek housing that has a mandatory dining plan may
    drop their dining plan and receive a prorated refund. To drop their dining plan, participants must return a
    completed change form (available from the Housing and Dining Services office) along with signed
    documentation of the move on the Greek organization letterhead.
   Participants joining a Greek organization and remaining in non-Greek housing may reduce their dining plan to
    a Yellow plan and receive a prorated refund. To reduce their dining plan, participants must return a completed
    change form (available from the Housing and Dining Services office) along with signed documentation of the
    membership on the Greek organization letterhead.
   When a participant joins a Greek organization, changes will be made in accordance with other Carnegie
    Mellon policies and the terms of this agreement.


Dining Change Policy
Participants may change to other options within their plan level or increase a dining plan to a higher level only
once per semester based on the following schedule:

                                                                           st
    Fall-Dining plan change requests may only be submitted during the 1 ten days of the fall semester.

                                                                            st
    Spring-Dining plan change requests may only be submitted during the 1 ten days of the spring semester.

                                                  th
    Dining plan changes made on or before the 10 day of classes in the fall and spring semesters will be approved
                                       rd
    and modified by the start of the 3 bi-weekly period.
   All applicable paperwork must be submitted to the Housing and Dining Services office for any proposed
    change in a dining plan during the published dining plan change periods.
   Medical or special needs to alter this agreement will be evaluated by a Student Health Services professional
    staff member. To begin this process, visit
    http://www.studentaffairs.cmu.edu/HealthServices/forms/index.html for the Special Needs Dining form and
    process details.


Cancellations/Refunds
                                                             th
The dining agreement may only be cancelled through the 10 day of classes of the fall semester by completing the
                                                                                th
appropriate paperwork in the Housing and Dining Services office. After the 10 day of classes of the fall semester,
participants are required to fulfill the obligations outlined in the agreement unless they withdraw from the
university or participate in a university-sponsored study abroad or co-op program. Failure to utilize a dining plan or
failure to make payment does not cancel the participant’s financial obligation under the agreement.




      26    From the ground floor up | Carnegie Mellon University
Safety                                                                                                         Safety

Emergencies
        On-campus: 8-2323 (412-268-2323)
        Off-campus: 911



In Case of Fire...
   Close all windows within your area to prevent cross drafts from entering the building.
   Keep all interior and exterior fire doors closed to prevent cross drafts from entering the building; this will help
    retard the spread of fire.
   Avoid any unnecessary running. Any action that might cause others to panic must be carefully avoided.
   Avoid using elevators for evacuation. Power failures can cause the elevator to stick between floors; smoke and
    fire can travel up through the elevator shaft.
   Travel downward on stairwells unless your area offers no other means of exit.
   Approach stairwell entrances with caution; you may be merging with evacuees from other floors.
   Familiarize yourself with the locations of all available exits. Should an exit be blocked by smoke or fire, you will
    need to go to the next available exit.
   Look back at your building after you’ve cleared the exits; someone may be signaling for assistance from a
    window. Don’t interfere with rescue efforts, but do alert firefighters to the person’s presence; you will help
    speed the rescue.



If Trapped by Smoke or Fire...
Large concentrations of smoke can be produced during even small fires, depending upon the type of material that
is burning. The smoke and toxic gases developed by fires cause more fatalities than the actual flames.
Although the probability of becoming trapped by flames before an evacuation can be made from an area might be
low, the possibility of having an exit route rendered impassable by heavy smoke and toxic gases can be greater.
These instructions should help anyone who finds his/her ability to safely evacuate an area suddenly cut off by
smoke or flames.
If you suspect a fire is located outside of your immediate area (smoke creeping under the door or a sudden
increase in room temperature) do the following:
   Do not touch any part of the door with your bare hand. Instead, use your coat, shirt, skirt or some other
    material to protect your hand on the door and only partially open the door while standing behind it for
    protection. Quickly survey the conditions existing within the corridor or outer area. If flames are close by, or if
    the area is filled with dense smoke, you may not be able to safely evacuate.
   Close the door and use any available material (towels, shirt, blouse, etc.) to seal threshold openings in an
    attempt to prevent smoke from entering the room. If a water source is available, soak the materials before
    packing them into place.
   Contact Campus Police at 8-2323 (outside, non-Centrex phone lines dial 412-268-2323). Tell the dispatcher
    your name, telephone number from which you are calling, your exact location and that you are confined in
    that area by smoke or fire. Firefighters and Campus Police will be immediately notified in order that a rescue
    attempt may begin.




      27   From the ground floor up | Carnegie Mellon University
   Open a window partially and stay near it, keeping low and breathing the fresher air from outside. If you are in
    an area in which the windows cannot be opened, carefully break the glass near the bottom of the pane by
    standing off to one side of the window and striking the glass with a heavy object.
   Signal your location using a coat, shirt, sheets of paper taped together or other available material by holding
    onto and waving the item outside of the window. (At night make certain that room lights are on so that you
    are clearly visible from outside.) People evacuating the building will quite naturally look back and see your
    signal, then alert rescue teams.
   Remain as calm as you can, breathing normally only the fresher air supplied by the open window. Once your
    location has been determined, rescue efforts will begin.




      28   From the ground floor up | Carnegie Mellon University
                                                                                          Reference Guide
Reference Guide

How to Contact Housing and Dining Services
By phone ……….... 412-268-2139
By fax ……...…....… 412-268-5718
By email ……….... plaid@andrew.cmu.edu
                  dining@andrew.cmu.edu
Website ....……... http://www.cmu.edu/housing-dining/


Hours of Operation
Fall and spring Monday - Thursday, 8:30 a.m. – 6:00 p.m.; Friday, 8:30 a.m. – 5:00 p.m.
Summer Monday - Friday, 8:30 a.m. – 5:00 p.m.


Emergencies (medical, fire, criminal, etc.)
Campus Police 412-268-2323


Maintenance Problem
If emergency (plumbing, heating, locks, etc.):
  Call Housing and Dining Services
         During office hours 412-268-2139
         After hours call Service Response 412-268-2910
If non-emergency:
  Submit a maintenance request on line at http://www.cmu.edu/housing


Service Desks
         Donner House ………..………. 412-268-3080
         Margaret Morrison ……….. Opening Sept. 2010
         Morewood Gardens …...... 412-268-2080
         Mudge House ……..……...….. 412-268-3575
         Stever House ………..…………. 412-268-1012
         The Residence on Fifth ..... Opening Aug. 2010
         West Wing ……………………... 412-268-5611


Student Storage Information
Contact residential life staff at 412-268-2142 or visit their website
at http://www.studentaffairs.cmu.edu/student-life/storage/index.html




      29    From the ground floor up | Carnegie Mellon University
Laundry Services
Dry Cleaning ………………………. 412-268-8878
Repairs …………………………..….. http://www.caldwellandgregory.com


Mail Services and Post Office
University Mail Center 412-268-2927
University Center Lower Level
                                                                                                                                     Dining Policies
Network, Phone and TV
Computing Services Help Center ……… 412-268-HELP
Phone, cable TV and voice mail …..……. 412-268-8500
Computing Services website ……..…..... http://www.cmu.edu/computing/network/


Comcast Broadband Internet Service                   (Oakland Community Apartments)
Comcast provides cable modems and cable Internet service for Fairfax Apartments, Neville Co-op and Webster
Hall.
           For assistance
           Call 1-800-COMCAST
           For information and updates
           Visit http://www.housing.cmu.edu/broadband/


Do Not Call Program
           To be included in the National Do Not Call Registry
           Visit http://www.donotcall.gov




Carnegie Mellon University does not discriminate and Carnegie Mellon University is required not to discriminate in admission, employment, or
administration of its programs or activities on the basis of race, color, national origin, sex or handicap in violation of Title VI of the Civil Rights
Act of 1964, Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 or other federal, state, or local
laws or executive orders.

In addition, Carnegie Mellon University does not discriminate in admission, employment or administration of its programs on the basis of
religion, creed, ancestry, belief, age, veteran status, sexual orientation or gender identity. Carnegie Mellon does not discriminate in violation of
federal, state, or local laws or executive orders. However, in the judgment of the Carnegie Mellon Human Relations Commission, the
Presidential Executive Order directing the Department of Defense to follow a policy of, “Don’t ask, don’t tell, don’t pursue,” excludes openly
gay, lesbian and bisexual students from receiving ROTC scholarships or serving in the military. Nevertheless, all ROTC classes at Carnegie Mellon
University are available to all students.
Inquiries concerning application of these statements should be directed to the Provost, Carnegie Mellon University, 5000 Forbes Avenue,
Pittsburgh, PA 15213, telephone 412-268-6684 or the Vice President for Enrollment, Carnegie Mellon University, 5000 Forbes Avenue,
Pittsburgh, PA 15213, telephone 412-268-2056.
Carnegie Mellon University publishes an annual campus security report describing the university’s security, alcohol and drug, and sexual assault
policies and containing statistics about the number and type of crimes committed on the campus during the preceding three years. You can
obtain a copy by contacting the Carnegie Mellon Police Department at 412-268-2323. The security report is available through the World Wide
Web at www.cmu.edu/police/images/2009asr.pdf.
Obtain general information about Carnegie Mellon University by calling 412-268-2000.
Adapted from the 2009-2010 Housing Handbook



        30     From the ground floor up | Carnegie Mellon University

				
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