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ATOS ORIGIN NGIN Turning the Mobile Office into reality When Vodafone Spain decided to bring to the Enterprise market its “Everything is Mobile” philosophy, it selected Atos Origin’s Next Generation Intelligent Networks (NGIN) to deliver the best fixed / mobile substitution and convergence solution in the market. http://ngin.es.atosorigin.com WITH OUR NGIN SOLUTION yOUR ENTERpRISE CUSTOmERS CAN WORk ANyWHERE Oficina Vodafone is the leading corporate mobile cost reductions. Atos Origin was the natural partner to offer in the Spanish market and one of the largest choose. Vodafone Spain and Atos Origin have a long NGIN implementations worldwide. and close relationship of successful joint deployments within the IN and classic IT world. BUSINESS CHALLENGES Vodafone Spain’s identity signs are service innovation Atos Origin developed an offer comprising a suite and a commitment to provide the highest service of new, advanced, revenue-generating, JAIN SLEE quality. Vodafone Spain was the first operator to technology-based NGIN services for Vodafone implement a totally mobile office concept for the business subscribers. The Virtual Private Network enterprise market. (VPN) service implemented for Vodafone subscribers included private numbering plans, short codes, special Loyal to this philosophy, Vodafone Spain launched in tariffs and call restrictions that could be easily 2002 its “Oficina Vodafone” offer, initially marketing a managed by a system administrator at the enterprise. set of basic mobile VPN services comprising closed user group short dialling, alignment with the enterprise A complete set of personal and group advanced fixed-line short numbers plan, and reduced pricing for services have been designed to shape a real Mobile closed group calls and data services. Office offer that further enriches the Oficina Vodafone concept. Some of the services implemented on top The resulting successful customer experience soon of the VPN are: Manager Assistant, Do not Disturb, made for increased demand for additional features. Absence Reason, Hunt Group, Call Queuing, Switch Users wanted to be able to enjoy all the features Board Operator, Group Pick up, and Auto Attendant of their traditional PABX while staying mobile. (for a more detailed description of these services, The main challenge lay with being able to provide please request specific product documentation). the best features of traditional PABX through the Oficina Vodafone service. For this to be a winning One of the latest additions to the offer is the integration offer, services had to guarantee that fixed/mobile of a softphone Communicator service that allows substitution contributed specific advantages for subscribers to associate a softphone (on a PC or subscribers: increased productivity and reduced PDA) with a mobile subscription. The service can costs. Customers were required to move the be used for voice or video calls, can break out to a intelligence (PABX, IP Call Manager, etc.) from their mobile or wireline network, and allows for rerouting facilities, which were under their control, over to of incoming calls to either the mobile phone or the Vodafone’s network. In other words, they had to trust softphone depending on the availability of each, and all their communication needs to Vodafone. applying either dual or sequential ringing. In addition, the softphone supports Instant Messaging and SMS But moving forward in the deployment of this type of sending, presence, 3 party conference and integration services and engagements with the customer would to the VPN. have been extremely difficult with the traditional technologies and, thus, Vodafone decided to initially evolve towards NGIN (Next Generation IN) and, during a second stage, towards IMS. Based on the outcome of past collaborations, and being confident Atos Origin NGIN that the technical and management capabilities of its Atos Origin’s Next Generation Intelligent Networks technological partner were ideal, Vodafone awarded Expertise Centre has served the Telecommunications this critical project to Atos Origin’s Next Generation market since 1998. Atos Origin’s engineers are experts Intelligent Networks Expertise Center team, comprised of over 150 professionals devoted to providing in both Telecom and IT software development and support to global operators in the development and systems integration. Our engineers at the NGIN Centre deployment of new generation convergent services. have in-depth knowledge and years of experience working with IN, IMS and JAIN SLEE technologies. SOLUTIONS This Centre provides support to global Thus, the new offer would include hosted PABX Telecommunications operators in the creation and services and advanced communications features roll-out of multimedia fixedmobile convergent services. for mobile subscribers, without increasing either the To date, Atos Origin products have been deployed and CAPEX or the OPEX costs of deploying their own infrastructure. Vodafone Spain’s technological choice are working with a dozen operators, and on more than was NGIN as the ideal environment for service creation 50 network elements throughout Europe. that would contribute the desired time-to-market and ATOS ORIGIN NGIN THE BENEFITS and subscribers. To date, more and more companies For Vodafone, its Oficina Vodafone offer is a critical are leaving their costly communications legacy growth driver within the Enterprise market. And it has infrastructure behind to join Oficina Vodafone. proven to be highly successful. In Spain, Vodafone is already the second provider of communications This project is clearly evolutionary. Since the release of services for the enterprise market. The services the basic PABX until today’s full PABX solution on NGIN package included in Oficina Vodafone turns it into + IMS including VoIP integration, the addition to the a very different offer. It is not just another PABX, or Oficina Vodafone offer of new and innovative services simply another price deal. It is a totally new bundling created and developed by Vodafone and Atos Origin of services contributing real business advantages has been relentless. to companies and doing away with the technical complexity and costs inherent in the traditional Furthermore, Vodafone Spain is now well ahead in corporate communications infrastructure. the fixed/mobile substitution/convergence race, thus becoming an innovation reference within Vodafone Oficina Vodafone has a significant base of VPN users Group. A company installs its office "in the open air" to show the advantages of mobility. “THE ATOS ORIGIN TEAm HAS A dEEp kNOWLEdGE OF THE TELCO TRAdITIONAL IN dOmAIN, NEW TECHNOLOGIES SUCH AS NGIN ANd ImS AS WELL AS A pROvEN RECORd OF dESIGN ANd INTEGRATION WITHIN THE IT WORLd. FOR US, IT IS CRITICAL TO WORk SIdE By SIdE WITH A pARTNER WE CAN TRUST. THEy kNOW THE TECHNOLOGy ANd OUR BUSINESS, ANd THIS IS WHAT WE vALUE mOST WHEN CHOOSING WHO IS GOING TO WORk WITH US.” José martínez from the Product & Services Division Vodafone Spain. Document title Atos Origin’s NGIN Portfolio About Atos Origin Our NGIN services can be bundled together into Atos Origin is one of the world’s leading international different solutions. Some of the solutions delivered information technology services companies. Its business so far are: is turning client vision into results through the application of consulting, systems integration and managed Convergent Centrex operations. The company’s annual revenues total more Virtual Call Center, Ring Back When Free, Incoming than € 5.8 billion and it employs over 50,000 people in Call Display, Call Barring, Manager Assistant, 40 countries. Atos Origin is the Worldwide Information Absence Reason, Do Not Disturb, Hunt Group, Call Technology Partner for the Olympic Games and has a Queuing. client base of international blue-chip companies across all sectors. Switchboard Operator Convergent Virtual Private Network and Convergent Centrex, Virtual Call Center, Ring Back When Free, Incoming Call Display, Call Barring, Manager Assistant, Absence Reason, Do Not Disturb, Hunt Group, Call Queuing, Switchboard Operator, Auto- Attendant, Private Number Plan, Diverse Extension types, Preferential Charging, Dialling Options, Restrictions Management, Favourite Number, Partner VPN, Home Rerouting, Free Divert to Voicemail. Enterprise Services Audio Conferencing, Group Pick-up, Hunting Group, Call Queuing, Switchboard Operator, Auto Attendant, Work Zone. Residential Services VoIP, Friends and Family, Home Zone, Missed Call Advisor, Ring Back When Free, Absence Reason, Free Divert to Voicemail. Convergence Dual Mode Devices, Softphone Integration, MultiSIM, Prepaid/Postpaid Convergence. Common Enablers PC Tools Bars, Common Address Book, Features Codes. For more information: http://ngin.es.atosorigin.com email@example.com Atos, Atos and fish symbol, Atos Origin and fish symbol, Atos Consulting, and the fish symbol itself are http://ngin.es.atosorigin.com registered trademarks of Atos Origin SA. Unit, March, 2009.
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