Terms and Conditions
Your questions answered
This document together with the information on the Interest Rates leaflet we send you with your
Welcome Pack forms your terms and conditions for your Instant Access Savings Account.
About your account
What is an Instant Access It’s a convenient and flexible way to manage and access your savings.
Savings Account? You can access your money 7 days a week and pay-in and withdraw
money over the telephone (you can call us 08:00 to 22:00 Monday to
Friday and from 09:00 to 17:00 on Saturday and Sunday), online or
in Tesco stores.
The account is available to anyone who is 16 or over and who is
resident in the UK. Accounts may be opened by a parent/guardian
for the benefit of an under 16.
Overdrafts are not allowed on this account.
When you open your account you must set up a linked account to
transfer money in and out of your Instant Access Savings Account.
Please note that you can set up more than one linked account.
A linked account is another account you have told us about and is
held in your name with another bank, for example your current
account. You’ll need the account number and sort code of the
account you want to set up as a linked account.
Do I get a card with Yes. Your card can be used at LINK cash machines and to pay in and
my account? withdraw money from your account at the Customer Service Desk of
all Tesco Stores (excluding Express Stores and Petrol Filling Stations).
You can only withdraw money using your card if you have enough
money in your account to satisfy the amount of the withdrawal.
What should I do if I lose If you card is lost or stolen or if anyone else knows your PIN or if for
my card or if it is stolen? any reason you think your card or PIN is likely to be misused, you must
call us as soon as possible by phoning 0845 678 5678.
Are there any rules for Please remember that we own your card. If we ask you to do so,
using my card? you must immediately cut the card in half and return it to us. If your
account is closed please cut your card in two across the black strip on
the back of the card.
We will cancel your card if you ask us to do so or if it is lost or stolen or
when your account is closed.
Payments into your account
How can I pay money into You can pay money into your account by any of the following methods:
my account? • regular or one off payments can be made by calling us on
0845 678 5678 or by using our Online Banking service to set up a
Direct Debit from a linked account and you’ll need your Tesco Bank
security details to do this. You can also set up regular payments into
your account by asking your bank to set up a Standing Order;
• arranging a transfer from your account;
• transfer money from your other Tesco Bank savings accounts by
calling us on 0845 678 5678 or by using our Online Banking service.
You’ll need your Tesco Bank security details to make a payment;
• transfer money by calling us on 0845 678 5678 using a Debit Card.
You’ll need the card details along with yourTesco Banksecurity details;
• cash (this is available at all Tesco Stores with the exception of
Express Stores and Petrol Filling Stations) at one of our Customer
Service Desks provided that you have your Instant Access Savings
Account card with you;
• cheques (these must be in UK sterling and come from a UK bank
account) can be sent to us in the post or, provided you have your
Instant Access Savings Account card with you, you can deposit a
cheque at the Customer Service Desk of all Tesco Stores with the
exception of Express Stores and Petrol Filling Stations. Cheques
should be made payable to yourself and include your Instant Access
Savings Account number and sort code; and
• Bank Giro Credit (if the Bank Giro credit slip is with a cheque and sent
to us in the post or handed into the branch of any bank in the UK).
We can’t accept wages or salary payments directly into your account.
How long will it take for Type of Your money Interest will You can
the money to appear in Payment will appear in be earned withdraw
my account? your account your money
Standing As soon as On the day As soon as
Orders & we receive it. we receive we receive it.
Direct Debits your money.
Electronic As soon as On the day As soon as
Transfers we receive it. we receive we receive it.
Transferring Immediately On the day Immediately
money after you ask you ask us after you ask
between us to make to make us to make
Tesco Bank the transfer. the transfer. the transfer.
Debit Card As soon as On the day As soon as
Payment we receive it. we receive we receive it.
Bank Giro As soon as On the day As soon as
Credit we receive it. we receive we receive it.
Cheque As soon as 2 Business 6 Business
we receive it. Days after Days after
we receive we receive it.
Cash As soon as On the day Immediately.
we receive it. we receive
A Business Day is any day from Monday to Friday which is not a bank
holiday in England and Wales.
Withdrawals and transfers from your account
How do I take money out You can withdraw money from your account:
of my account and how • in store at a Customer Service Desk or checkout provided that you
much money can I take out have your Instant Access Savings Account card with you;
• at a LINKcash machine using your Instant Access Savings Account
• by requesting an electronic transfer by calling us on 0845 678 5678;
• by using our Online Banking service to transfer money to a linked
account or to another Tesco Bank savings account.
You will need your Tesco Bank security details when you call us or to
use our Online Banking service to make a withdrawal or transfer.
This table shows you how much you can take out each day using
Withdrawal Method Amount
Telephone All of your money
Tesco Store (Customer Service £500
Desk) except Express and Petrol
Tesco Store (checkout) except £100
Express and Petrol Filling Stations
LINK cash machine £300
(using your card)
If I withdraw money or We will take your money out of your account immediately once we
transfer money into have received your instruction to withdraw or transfer the money.
another account how
long will it take my money
to leave my account?
How can I transfer money to You can move money by the following methods:
another account and when
will my money get there? Transfer method Cut-off time for us Your money will
to receive and start appear in the
processing your other account
instruction on the
day you tell us to
Transfers to No cut-off time. Immediately.
Transfer to a
By Faster No cut off time. Normally
Payments Service However, it’s best immediately but
if you instruct sometimes it can
the payment take up to 2 hours.
By BACS 18:00 on a Business Up to 3 Business
Day. If you ask us to Days after you have
make the transfer asked us to make
after 18:00 on a the transfer.
Business Day or on
a non-Business Day
we will treat your
received on the next
Business Day and
this is when we will
start processing it.
We’ll let you know how long your transfer will take just before you
confirm your instruction. Your transfer will normally be processed
using the Faster Payments system unless this isn’t available (it depends
on what bank you’re sending the money to) in which case it would be
by BACS (which is a slower way of electronically transferring money
How is interest calculated? Interest is earned on the money that is in your account at the end of
each day and the rate of interest will depend on the amount of money
in your account.
Confirmation of the amount of interest you will receive is on the
Interest Rates leaflet enclosed with your Welcome Pack.
You can also find out how much interest you’re earning by calling us
on 0845 678 5678 or by checking our interest rates at tescobank.com
When will you pay You choose from monthly or annually when you open your account and
me interest? your Welcome Letter will say which you chose.
If you have chosen to be paid interest monthly, interest will be paid
each month on the date you opened the account. For example, if you
opened your account on the 15th, interest will be paid to you on the
15th of each month. If you have chosen to be paid interest annually,
interest will be paid each year on the last day in April.
Will I pay tax on interest We will usually deduct tax at the basic rate unless you are a non-taxpayer
paid to me? and you have completed the appropriate form (which we can provide
Please note that you may be subject to external tax or costs that we
don’t charge or deduct. For example, you may be liable to pay a higher
rate of tax depending on your individual circumstances.
Please contact HMRC if you need more information on tax or tax
Can you change the The account is a variable interest rate account and we may change the
interest rates? interest rates on your account at any time. If we are going to decrease
the interest rate on your account we will always write to you and give
you at least 2 months’ notice. The reasons which may lead us to
decrease interest rates include where there is a change (or where we
reasonably expect a change):
• in the costs we incur in providing the account (including funding
• in law, regulatory or industry code requirements.
These are just examples and we may make changes for other reasons.
If you don’t want the new interest rate, you may withdraw your money
and close your account. If you don’t tell us you want to close your
account before the date of the decrease, we will assume that you
want to keep your account open and the interest rate on your
account will be decreased.
If we increase interest rates we will tell you about the change within
30 days of this taking place. We can do this by writing to you or by
publishing an advert in at least 3 national daily newspapers.
When will you send We will send statements to you quarterly in March, June, September
me statements? and December. You can use our Online Banking service to view your
transactions at any time and to download and print statements.
You can also ask for copies of statements at any time.
Can I cancel a transaction You can’t usually cancel a transaction you’ve asked us to make after
I’ve authorised? we’ve received your request unless it’s for a future date. However, if
you call us on 0845 678 5678 we’ll do what we can to try to stop the
transaction. We may charge you any costs we incur.
What about future-dated You can change or cancel a transaction you’ve asked us to make on
transactions? a date in the future (for example a Direct Debit or a Standing Order)
at any time before close of business on the day before the payment
is due to be taken from your account. You can do this by calling us
on 0845 678 5678 or by using our Online Banking service.
Protecting your account and your card
What should I do to keep my You must:
account and card secure? • keep all of your security details secret (this includes your card PIN)
and take reasonable precautions to prevent them becoming known
to another person;
• sign your card as soon as you receive it; and
• keep your card secure at all times and don’t allow anyone else to
You must not:
• write down or record your security details in a way which could be
easily understood by someone else; or
• let anyone else know or use your security details (not even a joint
account holder – they’ll have their own).
What if I think someone You must change your details straightaway and contact us as soon as
knows my security details? possible on 0845 678 5678.
Are there times when I can’t access or make transactions on my account?
For security reasons… In order to protect your account we can block your access to your
account over the telephone or the Online Banking service. We will
only do this if we think it’s reasonably necessary because:
• we believe your security details may have been compromised;
• there’s suspected fraudulent or unauthorised use of the security
• your account have been closed.
We can also suspend or restrict the use of your card and/or PIN for
the reasons above.
If we have a very good This would be because…
reason we might refuse • we have reasonable grounds to suspect fraud, misuse of your
to carry out a transaction account or criminal purposes;
• you don’t have enough money in your account;
• you would exceed a limit we have set;
• we have reasonable grounds to suspect the security of your account
has been compromised;
• we’re ordered to do so by a court or other enforcement authority;
• we’re informed that you have died;
• you’ve reported your card lost or stolen;
• the transaction seems unusual when compared to other
transactions on your account; or
• your account has been closed.
This could mean that the use of your card and/or PIN is suspended
Will you tell me if you refuse We’ll try to contact you before blocking your access to your account
to carry out a transaction? or restricting your ability to make transactions. This can be in writing,
by telephone or text message. If we can’t contact you we’ll take
action and will write to tell you about this immediately afterwards.
We’ll always tell you why we have put a restriction in place unless
doing so is illegal or goes against reasonable security measures.
You can contact us at any time to request that your account or access
to them are no longer suspended or restricted.
What do I need to pay if someone else makes transactions
with my security details or a fraud is committed?
If this happens … Amount you pay
You (or a joint account holder) Nothing if transactions are made after you call us.
call us: You will pay a maximum of £50 if your security details are misused
• because your card, PIN or before you tell us that they have been stolen or someone else
security details have been knows them.
• someone else knows your
PIN or security details
(and neither of you have
deliberately failed to comply
with this agreement or acted
with gross negligence)
You (or a joint account holder): All transactions on the account - no limit. This applies to all
• give permission for someone transactions made before you contact us.
else to use your card, PIN or You will not have to pay anything if any transactions are made after
security details; or you call us.
• you act with gross negligence
(e.g. by not taking all
reasonable steps to keep
your card, PIN or security
Fraudulent transactions by you All transactions on the account – no limit.
(or a joint account holder).
What should I do if I didn’t If you didn’t authorise a transaction on your account or if the
authorise a transaction or transaction isn’t carried out properly or never arrives, please contact
it’s wrong? us as soon as possible. We will immediately refund the amount of the
item to your account and pay you any interest we would have paid you
on the amount. We will always do this unless we have good reason to
believe that you have acted fraudulently, deliberately not complied
with this agreement or acted with gross negligence (an example of
this might be where you have not kept your security details safe).
Where this happens, we will need to investigate the matter further
and will do this as quickly as we can. If you don’t tell us about your
query as soon as possible (and no later than 6 years from the date
the transaction was taken from your account) you may not receive a
refund depending upon the circumstances.
If we discover you weren’t entitled to a refund, we may debit the
amount of the transaction from your account. This will take effect
from the original date the transaction was processed.
What if I make a mistake Where you’ve given us incorrect details, we’ll take reasonable steps to
with the transaction details? recover any amounts sent and may charge you a reasonable fee for
Can I open a joint account? Yes. Up to 2 people can have an account together.
How do joint accounts work? Either one of you can discuss the account with us or take decisions
about it. That means that either one of you will be able to withdraw
all of the money in your account, unless you tell us otherwise.
If one of you dies we will allow the other to (a) either continue or (b)
close the account and the balance will be paid to them.
If we become aware of a disagreement between the joint account
holders we will block the account and contact you to tell you we have
done this. We will then need agreement from both of you before we
can remove the block on the account.
Powers of attorney
Can I let someone with a No. People with a power of attorney can only operate their own
power of attorney over my personal accounts with Online Banking or by using their card.
account use my security If you’ve granted a power of attorney over your account, that person
details to login to Online must service your account by phone.
Banking for me or to use my
Instant Access Savings card?
Changing the terms and conditions
Can you change the terms We can change any of the terms of this agreement. We will always
and conditions? act reasonably when we do this. Your terms and conditions will only
be changed for any of the following reasons:
• Where we believe that the change would make the terms easier to
understand or fairer to you;
• We are making changes to the way we look after your account as
a result of changes in the banking or financial system, technology,
or the systems we use to run our banking business, or as a result of
changes in law, industry codes, the decision of an Ombudsman or
any other regulatory requirement (or where we expect that there
will be a change of this type); or
• to reflect good banking practice but we will only do this if the
changes are as favourable or more favourable to you.
We’ll always give you at least 2 months’ notice of any changes we
make. If you don’t close your account before the changes come into
effect we will assume that you have accepted the changes.
Closing your account
Can my account If you want to close your account please call us on 0845 678 5678.
be closed? We can close your account immediately and repay the balance to you,
or any person authorised by law with any interest due (if that is
• we suspect there has been (or if we know there has been) suspicious,
fraudulent or criminal activity on your account or any of your other
accounts or insurance with us;
• you fail anti-money laundering or other identity checks; or
• you are abusive to any of our staff.
We can close your account by giving you 2 months’ notice that we will
do so. If we do this we will return your money to you.
• We will not be liable if we break this agreement due (directly or indirectly) to:
- abnormal and unforeseen circumstances outside our control the consequences of which would
have been unavoidable – this may include the failure of any machine, data processing system or
transmission link or delays and failures due to industrial action or
- our obligations under UK or European Community law.
• If your address is in Scotland, Scottish law applies to the contract between us and disputes between
us will be referred to the Scottish courts. If your address is elsewhere, English law will apply and
disputes will be referred to the English and Welsh courts
• We will communicate with you in English and you can ask for a copy of this document at any time
• We may transfer our rights and duties under our agreement with you to another company in the
future (this is sometimes called an assignation). We will only do this if we reasonably believe they will
treat you to the same standard as we have
• Tesco Bank is a trading name of Tesco Personal Finance plc, registered in Scotland No. SC173199,
Registered Office: Interpoint Building, 22 Haymarket Yards, Edinburgh EH12 5BH
• Tesco Personal Finance plc is authorised and regulated by the Financial Services Authority.
Our registration number is 186022. You can check this on the FSA’s Register by visiting the FSA’s
website fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
How to make a complaint
If you wish to make a complaint you can do so by calling us on 0845 678 5678 or by writing to us at
Tesco Bank, PO Box 27017, Broadway One, 199 Renfield Street, Glasgow G2 9FH. If you make a
complaint, we’ll aim to resolve it as quickly as we can. If you’re still not happy, you may be able to refer
your complaint to the Financial Ombudsman Service (FOS). You can find out more about the FOS by
writing to them at South Quay Plaza, 183 Marsh Wall, London E14 9SR or by telephoning on 0845 080
1800. Details are also available from their website, financial-ombudsman.org.uk
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation
to depositors if a bank is unable to meet its financial obligations. Most depositors – including most
individuals and small businesses – are covered by the scheme. In respect of deposits, an eligible depositor
is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in
respect of their share so, for a joint account held by two eligible depositors, the maximum amount that
could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the
combined amount in all the eligible depositor’s accounts with the bank including their share of any joint
account, and not to each separate account. For further information about the scheme (including the
amounts covered and eligibility to claim) please call us on 0845 678 5678, refer to the FSCS website
FSCS.org.uk or call 020 7892 7300.
About your information and data protection
Tesco Personal Finance plc is the data controller and is part of the Tesco Group. For more information
about Tesco please visit tesco.com
Your privacy is very important to us and we promise that we will do our best to protect your personal
information and make sure that it is accurate and kept up to date. You can help us do this by letting us
know if there are any changes to your information.
What sort of information This will be all the details we have about you, and your transactions.
do you hold about me? It will include any information we get from third parties.
What do you do with Your information is used to help us:
my information? • assess financial and insurance risks
• recover debt
• prevent and detect crime
• understand our customers’ needs and requirements
• develop and test product and services
Who do you share my We won’t share your personal information with anyone other than
information with? Tesco, except:
• where you have given us your permission
• where we have to do so or are allowed to by law
• to credit reference agencies or fraud prevention agencies
• other companies that help us provide our service to you
• where we may transfer our rights and obligations under
Do you send my information We might do this, but only when we can be sure that your information
to other countries? will get an adequate level of protection. However, your information
might be accessed by law enforcement agencies and other authorities
to prevent and detect crime or to comply with other legal obligations.
What will happen if you We might do this from time to time. If we think you would not expect
change how my information this change, we will write and tell you about it. If we don’t hear from
is used? you within 60 days, you agree to the change.
Can I see the information Yes, if you would like a copy of the personal information that we hold
that you hold about me? about you please write to The Data Protection Officer, Tesco Bank,
Broadway One, Renfield Street, Glasgow G2 9FH. We charge £10
to do this.
What about Credit We might get information about you from credit reference agencies
Reference Agencies? to verify your identity. They will make a record of this.
What about Fraud If you provide false or inaccurate information to us and we suspect you
Prevention Agencies? of identify fraud, details may be sent to fraud prevention agencies.
This information may be accessed and used by law enforcement
agencies. This information might be used by us, and other organisations,
to prevent fraud and money laundering for example when:
• checking applications for credit and other facilities, and recovering debt
• managing credit and other facilities
• checking insurance applications and claims
• checking details of job applicants and employees
We and other organisations may access and use from other countries
the information recorded by fraud prevention agencies. If you want a
copy of the information held about you by credit reference agencies
and fraud prevention agencies, we can give you their contact details
if you write to The Data Protection Officer, Tesco Bank, Broadway One,
Renfield Street, Glasgow G2 9FH. They might charge you a fee.
Will you send me We will only send you information about other Tesco products that
marketing information? we thinkyou would like to hear about and offers from other carefully
chosen companies if you told us that you are happy for us to do this.
You can change your mind at any time by contacting 0845 678 5678.
Cookies and security tokens If you use our Online Banking service, we’ll use a small file (security
token) which is similar to a cookie to identify your Regular Computers.
This is a method of identifying trusted devices on the internet and
we’ll never use the security token to track your usage on the internet.
The security token will only be used when you login to Online Banking.
Cookies are small text files placed on your computer and are
commonly used on the internet.
We use two types of cookie:
• Session cookies – these are temporary and are deleted as soon as
you close your browser
• Persistent cookies – these are stored on your computer until they
expire or you remove them
our site, nor do we store any personal information in them that others
could read and understand.
More information about cookies can be found in the Privacy section
of our website.
Tesco Bank is a trading name of Tesco Personal Finance plc. Registered in Scotland no. SC173199.
Registered office: Interpoint Building, 22 Haymarket Yards, Edinburgh EH12 5BH.
Authorised and regulated by the Financial Services Authority.