Answers to Frequently-Asked Questions

Document Sample
Answers to Frequently-Asked Questions Powered By Docstoc
					Answers to Frequently-Asked Questions
About the Migration
Why is the University changing the student email?
       The Marshall University has partnered with Microsoft to enhance the communications platform to the freshman
       class and to others as an opt-in service. Beginning in the fall semester, students will have the option of using a
       customized version of LiveMail to access e-mail and a full suite of online communications services including
       hosted email, calendars, online workspaces, mobile alerts, document sharing, instant messaging, blogs,
       videoconferencing, mobile access and address books, all accessible on Windows, Mac, Linux and mobile devices.
       The migration of student email accounts to a third-party provider is a big win for students. It enables students to
       utilize the most widely used communication tools of today. The private vendor will also offer a suite of tools and
       functionality that integrate with email that will enhance the email experience. Moreover, because email is a core
       business for these providers, and because they serve vast numbers of users, they are much better able than MU’s
       email system to scale up to increased demand, and adjust to changes in load. That translates to more reliable,
       robust email for students.

Have any other universities done this?
      Yes. MU joins a growing list of institutions (more than 600 to date)) that are using third-party email service
      providers—including Indiana University, the University of Pennsylvania, Northwestern, and Arizona State who
      have offered either Microsoft Live@edu, Gmail with Google Apps, or both to their students.

When will the transition happen?
     1. It was piloted during 2008-09 with the Medical School and selected students.
     2. Implementation will be at Orientation in the summer 2009. All existing students can opt –in.
Will my email address change?
      No, you will get an extra address in addition to your address.

Will I lose my alias? How many aliases can I have?
        No your current alias as will remain but you will have the opportunity to establish a new
        alias with

Will my stored messages and folders migrate automatically to the new service?
      No. You will be able to forward messages.

Can I have an account with both MU and live@edu?
       Yes. For now that will be the default case to have both.

Who's Affected?
Does the change affect all students at MU?
       It will be automatic for new students and opt-in for current students and alumni.
What will change when I graduate or leave the University?
       Effectively nothing regarding the address and functionality will change, but the restriction of no
       advertisement will be lifted and you will start to see advertisements on the webpages.

Will MU faculty and staff be allowed email accounts on the MU Microsoft Live@edu?
        Yes, MU faculty and staff will have access to the MS Live@edu services for personal email. They may also
        want to participate in the collaboration tools with their students.
Will current alumni, who use the forwarding-only service, have access to the new email services?
       Yes, they can use the new address or they have the option to move their current forwarding in addition.

Microsoft Live@edu Overview
The Microsoft Live@edu program provides Marshall University with a set of free hosted and co-branded
collaboration and communication services for students, alumni, and applicants, including Outlook Live hosted e-mail
service, and Office Live Workspace, an online space to collaborate on Microsoft Office documents. This is basically
Outlook for students. Although Microsoft hosts the e-mail, the Marshall University maintains control.

       Data is stored on the Microsoft servers where all the common Microsoft practices for security are followed.
       They do thorough security testing; have third parties do penetration testing; use best practices to maximize
       security of the servers and prevention of unauthorized network access; and only allow select personnel with
       approved clearance to have access to the live site.

How much e-mail storage do my users get?
     With Outlook Live, students will get 10 GB of mailbox and 20 MB attachments quota.

What other services are included in Live@edu?
      The offering, from the university perspective primarily includes hosted, branded e-mail, but once a
      student/alumni has an active ID they have access to the whole set of Windows Live services. Here are just a

       Office Live Workspace: (similar to SharePoint) will have an additional 5GB of online storage per site
       owner. Organize documents and projects for work, school and home online, and work on them from almost
       any computer — even one not connected to the school network. You can save more than 1,000 Microsoft
       Office documents to one place online and access them via the Web. Share your work with others in a
       password-protected, invitation-only online workspace, helping to eliminate version-control challenges that
       arise when e-mailing drafts to multiple people. Collaborators who don’t have a desktop version of Microsoft
       Office software can still view and comment on the document in a Web browser. For more info, please visit:

       Live Messenger: Great for audio and video conversations with friends, family, and colleagues; multi-user
       IM functionality for study groups, and so much more… For more info, please visit

       Live Spaces: So many ways to use this within a higher education environment. For example, students can
       create e-profiles for prospective employers. Students, alumni, faculty, clubs, and departments can use spaces
       to share information, photos, blogs, and more. For more info, please visit

       Live for Mobile access to IM and e-mail: Students can access their .edu e-mail on virtually any web-
       enabled phone. For more information, please visit Carriers may charge for
       wireless data service.

       Windows Live SkyDrive™: 25 GB password-protected online storage lets students store documents online
       so they can access them from any computer and share with others. Student can create private, shared, and
       public folders. For more information, please visit:
Does the program include calendar and contact management?
       Yes, a calendar, an address book, and calendar-sharing are included. It allows users to create and keep track
       of appointments, meeting, tasks, and notes. It also stores information about schedule and reminds you when a
       calendar entry is near.

Spam Management Services
How does the Microsoft Live@edu program handle spam?
      Microsoft provides and manages advanced spam and virus filtering using proprietary technologies, including
      SmartScreen™ technology that learns to detect spam through user input, and SenderID Framework which
      matches the sender’s IP address against their from email, which is designed to defeat ―spoofing. If using the
      web interface, all e-mail undergoes a virus check/scan. However, since the anti-virus tools are server side,
      this does not apply if using POP.

End User Features
Can students access OutlookLive via the Mac? How about Safari and Firefox?
       Yes, Mac aficionados are welcome to access Outlook Live via either Firefox or Safari.

Do all users have the same webmail interface regardless of web browser used?
        Yes. There is full experience provided by compliant browsers such as Internet Explorer and Firefox and a
        light version available for browsers that don’t support JavaScript.

Does the student need to use a Windows®-powered PC or Microsoft Internet Explorer?
       No. All the Web-based services included in the Outlook Live set of services can be accessed from Windows,
       Mac, or Linux using Internet Explorer or Firefox. Safari and other browsers are also supported.

Will Microsoft provide restoration of e-mail that students accidentally delete?
      Deleted emails are moved to the trash folder and the student can retrieve it up to five days later. After that,
      the e-mail is deleted from our servers and cannot be restored. The user may use client software such as
      Internet Explorer free client (or one of your own choice) or Office Outlook 2003/2007 to keep data backed
      up for individual archival and data recovery purposes.

What is the message's maximum size (including attachments)?
       Total message size is 25 MB, and that will include up to a 20MB attachment.

Can users perform message filtering from the webmail interface? Is there an ability to "trust" and "block"
an email address directly from the webmail interface?
      Yes. We support allowed and blocked users feature in our interfaces via the web and also in the rich client.

Can users search their email?
      Yes. There are a variety of useful and powerful, searching capabilities available to Outlook Live users
      through the web and also rich clients – the Windows Live Mail client also takes advantage of Microsoft’s
      operating system search capabilities for integrated desktop search.

Is there support for multiple languages in the webmail interface?
        Yes. Microsoft Live@edu is deployed internationally and supports 15 languages via the web.

Can I check my mail using my mobile phone?
       Students can access their email on virtually any web-enabled phone. For more
       information, please visit Carriers may charge for wireless data service.

Shared By: