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   May 10, 2010
   Published by Odyssey Media Group
                                 Pacific Club Lounge
                                 At The Pan Pacific Vancouver Hotel
                                 Pan Pacific Vancouver, a downtown waterfront Vancouver hotel, features 503
                                 well-appointed rooms and suites. Its unique location atop a pier overlooking the
                                 city’s magnificent waterfront affords guests and visitors panoramic vistas of the
                                 harbour, mountains, Stanley Park and the city skyline.

                                 The Pan Pacific Vancouver hotel offers a comprehensive range of elegant meeting
                                 and event facilities for business and social gatherings and guests can look forward
                                 to convenient access to the city’s spectacular cruise ship terminal, World Trade
                                 Centre office complex, convention centre, shopping and entertainment district.

                                                                                                         page 11
                                 Fly In Style, Stay In Style In Dubai With Emirates
                                 Emirates Airline has teamed up with Armani Hotel Dubai and The Address
                                 Downtown Dubai to offer its First and Business Class passengers flying to or via
                                 Dubai, luxurious complimentary hotel stays. First Class passengers receive a two-
                                 night stay with breakfast at the newly opened Armani Hotel Dubai, while Business
                                 Class passengers get a one-night stay with breakfast at The Address Downtown

                                                                                                           page 9
                                 Mandarin Oriental Dhara Dhevi
                                 Offers Wellness Retreat
                                 Providing a calm and relaxing haven in northern Thailand, Mandarin Oriental Dhara
                                 Dhevi, Chiang Mai is the ideal venue in which to assess and improve personal
                                 health and wellbeing. The award-winning resort is delighted to present a Summer
                                 Wellness Retreat at the world-renowned Dheva Spa.

                                                                                                         page 12
                                 Dusit International Focusing On Middle East
                                 Dusit International has made the Middle East its priority market for overseas
                                 expansion, targeting to operate at least 15 hotels by 2015. The fast-track expansion
                                 plan will make the group one of the leading Asian brands in the Middle East.

                                 Dusit International currently operates five properties in this region, including Dusit
                                 Thani Dubai, Dusit Princess City Centre Dubai, Dusit Residence Dubai Marina, Pearl
                                 Coast Premier Hotel Apartments, as well as a distinguished hotel in Egypt - Dusit
                                 Thani LakeView Cairo. Adding to its hotel collection in this region, Dusit aims to
                                 open hotels and resorts in Abu Dhabi, Jeddah in Saudi Arabia, Bahrain, Oman, and
                                 Qatar within three years.

                                 Mr. Chanin Donavanik, Chief Executive Officer, Dusit International said, “The
                                 Middle East is a strategically important market for Dusit as the region remains one
                                 of the world’s leaders in travel and tourism.

                                                                                                         page 10

                                                                        page 1
Seneca Business Travel Partners With GlobalStar                              page 3
CWT Extends Products & Services To Mobile Platforms
RADIUS Global TMC Gains Foothold In Latin America
RADIUS Partners With TRX                                                     page 4
GTA & Marriott Sign Global Distribution Agreement
Amadeus Altéa Platform Sets New Record
Pegasus: Bookings Up Five Of Next Six Months                                 page 5
Trust International Integrates TrustYou Into YourVoyager
Hotelzon Launches LiveView
JetBlue Airways & South African Airways Announce Interline Agreement         page 6
Delta To Offer Detroit-Sao Paulo Service                                     page 7
Carlson Examines Impact of LCC Loyalty Programs
Etihad Airways’ Coral Economy ‘Inspired Service’ Rollout
Finnair To Operate A Record 20 Flights Per Week To Japan                     page 8
Qantas Frequent Flyer Membership Hits 7 Million
Delta SkyMiles Cardholders Get Free Checked Bag
Jumeirah Hotels Offers Discount To Members of Emirates Business Rewards      page 9
Fly In Style, Stay In Style In Dubai With Emirates
Virgin America Introduces New Wine & Food Pairings
Dusit International Focusing On Middle East                                  page 10
Delta Hotels Offers Delta Privilege Members A More Affordable Summer
WORLDHOTELS Expands Portfolio In Budapest
Grupo Posadas Expands Loyalty Program                                        page 11
Sleep Inn Hotels Refresh Their Brand
Pacific Club Lounge At The Pan Pacific Vancouver Hotel
Crowne Plaza Hong Kong Receives Asia Pacific Property Awards                 page 12
Hampton Hotels Opens Eight Properties In March
Marriott International’s Triple Doha Expansion Update
Mandarin Oriental Dhara Dhevi Offers Wellness Retreat
The AETAS bangkok Marks Launch With Promotion                                page 13
HSBC Renews Global Premier Relationship With MasterCard Worldwide
McCarran International Airport Introduces MasterCard PayPass
Grosfield Named President & CEO, Amex Bank Of Canada                         page 14
Kuoni Connect Appoints New Head of Product Management
Travelport Names Kurt Ekert Chief Commercial Officer
Rendezvous Hospitality Group Name DOSM For New Zealand
Toronto Pearson Names New Vice President

         Publisher & Managing Editor: Colin J. Holden -
               Associate Editor: Brian Menzies -
               Associate Editor: Edward Lambert -
             Technology Editor: Marten Streifel -
                M.I.C.E. Editor: Deborah Ibsen -
                               Vancouver, Canada - San Francisco, USA
                                     Telephone: (604) 543-7375

                                               page 2
Seneca Business Travel Partners With GlobalStar
Seneca Business Travel is the new and
exclusive partner of GlobalStar Travel
Management.                            RADIUS Global TMC Gains
Seneca Business Travel is a division
of Seneca S.p.A. which is dedicated
                                       Foothold In Latin America
to the organization of business travel         Travel agency TTS Viajes, S.A. in Argentina has joined RADIUS. Headquartered
and MICE. Seneca was established in            in Buenos Aires, the addition of TTS Viajes strengthens RADIUS’ position in the
1992 in Guardiagrele (Abruzzo region)          Latin American corporate travel marketplace and reinforces the company’s
and currently employs over 60 people.          ability to provide multinational corporate clients with true global coverage and
The company is fully independent and           local service excellence.
privately owned.
                                               As one of Argentina’s top five travel agencies, TTS Viajes was selected by RADIUS
Seneca’s      CEO      Ercolino    Ranieri     for its strong commitment to client and supplier relations, and for prioritizing
comments; “Seneca is one of the                a corporate travel sales pipeline throughout the region. With total sales of
foremost business travel agencies in           nearly $60 million US, TTS Viajes has over 100 travel experts working in their
Italy and also one of the most innovative,     main office, and 30 additional professionals located in branches around the
thanks to our totally client-focused           country. Major clients include Grupo Clarín, Essen, Laboratorios Bagó, Embajada
approach. Enabling us to achieve               Británica, Sodexho, Sancor Seguros, HSBC Rewards and more.
high levels of client satisfaction. We
continue to see a steady growth in our         “In a market as competitive as Latin America’s, being part of a TMC with a global
International client base and therefore        presence in so many markets is fundamental to continued growth,” said TTS
the partnership with GlobalStar Travel         Viajes President Francisco Escalada. “We are proud and honored to have been
Management offers us the ability to            selected as a member of such a prestigious organization as RADIUS, and we look
service our clients all over the world         forward to building a strong partnership enabling the delivery of outstanding
while maintaining the high personal            service to our corporate clients.”
service standards that Seneca is known
for”.                                          “TTS Viajes has quickly proven to be an enthusiastic, influential partner in
                                               Argentina and throughout Latin America,” explained Chris Vasiliou, President
GlobalStar’s Director of Partner               and CEO of RADIUS. “As we continue to strengthen the RADIUS global network
Recruitment Mark van Iersel stated;            to provide targeted regional support to our multinational corporate clients,
“we are delighted that Seneca Business         Member Agencies such as TTS Viajes are key to delivering the local service
Travel has joined GlobalStar - they            excellence that has become synonymous with the RADIUS name.”
are a very good culture fit and they
share our client service values and                                
entrepreneurial vision. We looked at
numerous potential Partners - but no          its products and services via mobile          policy compliance and risk mitigation
other company matched the quality             channels and social networks.                 as well. Furthermore, via the conTgo
and service delivery offered by Seneca                                                      SMS solution, travelers can get instant
Business Travel - making them the             Travelers will be able to receive             feedback to specific requests, including
obvious choice for our network”.              concise, easy-to-read itineraries from        destination-related information.
                                              CWT via conTgo’s SMS platform and
Mr. Ercolino Ranieri will play an energetic   WorldMate’s premium mobile travel             Andrew Winterton, CWT president,
and steering role in the GlobalStar           assistant application for the BlackBerry      suppliers, products & technology, said:
organization, which will include a seat       and iPhone. This application will be          “Today, mobile connection is a must for
on the Global Board where he will assist      available for the Android platform later      business travelers. They want relevant
in setting the direction and strategy for     this year. In addition to personalized,       information concerning their business
the GlobalStar organization.                  synchronized itineraries, travelers will      trip in real time and they expect on- and
                                              receive alerts if their flights are delayed   offline services to be available anytime,                or canceled and up-to-the-minute              anywhere. The market offers a variety
                                              schedules through the WorldMate               of premium-priced, mobile solutions
CWT Extends                                   application. Companies with a global
                                              travel program and more than one
                                                                                            from which to choose and travelers
                                                                                            often make their own selection so they
Products & Services                           online booking tool can authorize             can stay well informed and in control
To Mobile Platforms                           WorldMate to consolidate transactions         before, during and after their trip.
                                              from all corporate online reservation         Companies that do not offer travelers
Carlson Wagonlit Travel has signed non-       systems for added benefit.                    a managed mobile solution incur
exclusive, global referral agreements                                                       higher costs, inadvertently encourage
with conTgo and WorldMate, enabling           CWT’s suite of security solutions,            non-compliant decisions, and risk the
the company to extend some of its             including health and safety alerts,           spread of confidential information
key products and services to SMS and          real-time crisis communications and           through social networks. By making
smartphone platforms, which are               destination intelligence, can also            our products and services available via
provided by each supplier respectively.       be sent to travelers’ mobile phones           mobile channels such as conTgo and
This is the first phase of an extensive       via SMS. This is true for specially           WorldMate, we can help our clients
plan CWT has to increasingly offer            targeted messages regarding travel            offer a preferred solution with the right
                                                                                      page 3
functionalities for their travelers. This     access to the leading reporting solution     “Marriott operates some of the best
has a direct impact on their bottom           in the market today.”                        recognized brands in our industry;
line. These are exciting times for our                                                     we are thrilled to offer our customers
industry and CWT is well positioned to                       increased property, room category and
help its clients make the most of mobile                                                   rate type choice across the expanding
developments.”                                GTA & Marriott                               Marriott brand portfolio globally,”
                                                                                           stated Kurt Ekert, GTA Chief Operating                 Sign Global Distribution                     Officer. “This enhanced relationship
                                              Agreement                                    with Marriott increases our product
                                                                                           offering and empowers our customers
RADIUS Partners                               GTA by Travelport, a global travel           with the ability to offer their clients
With TRX                                      wholesaler, has signed a distribution        expanded choice, as well as even more
                                                                                           last minute availability.”
                                              agreement with Marriott International
RADIUS announced it has entered into          Inc. to further strengthen their strategic
a multi-year agreement with TRX, a            relationship.                                “GTA’s global footprint of travel
global provider of travel technology,                                                      professionals provides Marriott and our
process automation, consulting and            The distribution agreement provides          property owners a unique distribution
data services, for its data reporting tool.   GTA’s thousands of tour operator and         opportunity especially in emerging
RADIUS conducted extensive industry           travel agency customers more flexibility     areas such as China, parts of the
research and testing and determined           when planning stays at Marriott Hotels       Middle East and Latin America,” Julius
that TRX offered the global platform          & Resorts, JW Marriott Hotels &              Robinson, Vice President, Global Sales
and reporting flexibility that today’s        Resorts, Renaissance Hotels & Resorts,       Intermediaries at Marriott International
multinational corporations demand.            Courtyard, Residence Inn, Fairfield          Inc. “GTA’s dynamic multi-channel
                                              Inn & Suites, TownePlace Suites and          distribution network is an ideal channel
RADIUS’ global portfolio of clients           SpringHill Suites.                           to present our hotel portfolio.
requires travel management tools that
facilitate cross-border travel, business      The increased property and room              It will allow us to speak to more
activity and full-trip data reporting. The    category content complements GTA’s           customers in the language of the travel
worldwide coverage of the TRX data            existing range of hotels and destination     professional while working with GTA.
reporting platform allows procurement         services, enhancing its product offering     Our hotels have worked with GTA for
and travel managers to view, analyze          and providing GTA’s clients greater          many years but this agreement is a true
and report on key performance                 choice when preparing tour and travel        milestone that will further cement our
indicators in order to control spending       arrangements for their customers.            excellent business relationship.”
and prevent travel policy leakage. TRX’s
optional data enhancement services -
hotel data normalization, credit card
transactions, expense management
tools, air contract processing and more
- refine and improve data quality and
reporting capabilities.                       Amadeus Altéa Platform
“TRX offers the architecture, approach        Sets New Record
and vision to be a resourceful,
responsive technology partner with            Amadeus, a travel technology partner and transaction processor for the global
RADIUS for many years to come,”               travel and tourism industry, announced record performance of its airline IT
explained Jay Richmond, SVP, Supplier         business and strategy highlights for 2010.
Relations & Product Management.
“Our on-demand reporting and flexible         Amadeus’ airline IT division has seen a strong uptake of its flagship solution, the
formatting provides multinational             Altéa Suite, which enables airlines to seamlessly manage their customers from
corporate clients with the information        their shopping experience to check-in. Over the course of 2009, Amadeus’ data
they need by traveler, route, vendor,         centre processed 238 million passengers boarded from airlines using Altéa, 23%
contract. anytime, anywhere.”                 more than in the previous year. This represents 11% of the world’s air traffic.

“TRX’s expertise, strong reputation and       Since January 2009, Amadeus has migrated 31 airlines to one or more Altéa CMS
innovation in data management and             modules and contracted 30 further airlines. In the last few months, Aegean Airlines
business intelligence directly supports       and TAM became fully operational on Altéa CMS in time record migrations. Spanair
our mission to deploy powerful, best-         migrated its departure control system to the Star Alliance Common IT Platform and
in-class solutions that add value to our      thus completed adoption of the joint centralised platform developed and hosted
clients’ business,” said Chris Vasiliou,      by Amadeus for participating Star Alliance members.
President and CEO of RADIUS. “This
strategic new agreement enables us to         Amadeus’ migrations are gathering pace with 77% of its Altéa customer base
provide market-leading data reporting         already using the Altéa Reservations and Inventory modules. Some 22 airlines
and analytics to our multinational            have already cut-over to the last module of the Suite, the Altéa Departure Control
corporate clients.”                           System (DCS), launched in 2007. Migrations to DCS will continue to be an important
                                              focus throughout 2010 with more than 20 projects in the pipeline.
“We’re excited to partner with RADIUS
and extend our leadership role in travel      “In this challenging operating environment we have seen airlines invest more than
                                              ever in technology that contributes to cost savings, customer benefits and revenue
data management and reporting,” said          enhancements”, said Julia Sattel, VP Airline IT, Amadeus. “Further, we have set up
Shane Hammond, President and CEO,             a dedicated IT consultancy team to ensure our airline customers are exploiting the
TRX. “Our joint efforts will provide the      full power of the technology we provide them with”, she added.
RADIUS network of travel agencies
and corporate clients with immediate          The Airline Global Services group which builds on Amadeus’ 20 year
                                                                                    page 4
experience providing IT services             Of relative importance to hotels
to airlines, has to date undertaken          struggling with depressed rates, March       Hotelzon Launches
consultancy and system integration
projects with over 50 airlines, including
                                             2010 average daily rate (ADR) jumped
                                             +1.68% over March 2009, representing         LiveView
Finnair and Icelandair in 2009.              the first year-over-year rate increase
                                             in quite some time. March bookings           Hotelzon LiveView, which launched
Amadeus has continued to focus on            through both the GDS and ADS also            to the global market, is the next
innovation and further develop its           exceeded March 2009 by +7.96%,               generation hotel booking tool from
airport IT business. Beyond the departure    March 2008 by +19.91%, and March             Europe ‘s IT specialist for the hotel
control systems in place, Amadeus has        2007 by +27.18%.                             sector, Hotelzon.
invested in complementary solutions
to improve airport IT and provide more       “It’s here. We and other experts             Hotelzon’s take on the demands of
integrated airport services. Nice Côte       have been forecasting, hoping for, a         today’s business traveller and event
d’Azur Airport, Air France, Amadeus          recovery, and now the numbers show           bookers sees the new LiveView
and IER partnered to pilot a new mobile      it. Net revenue in the GDS is up for the     application build on the features
boarding pass based on Near Field            third month in a row, five of the next       of the existing mobile booking tool
Communication (NFC) technology.              six months are up in the same channel,       to incorporate a set of rich new
                                             and ADR in both channels actually            features including fully interactive
Amadeus e-commerce also continued            rose for a change,” said Mike Kistner,       maps on mobile devices.
to be an area of expansion. In 2009          chief executive officer of Pegasus
Amadeus launched Affinity Shopper,           Solutions. “Now is the time for the          The new GPS search activates a
an extreme search solution for airlines      hotels that weathered the storm to           map on the mobile screen showing
websites, for which the company was          plan for the next: an upswing. Revenue       current location, and as the traveller
awarded the PhoCusWright Travel              management and yield management              moves around either in the car or by
Innovation Summit Award. Through             strategies will be more important than       foot, the map moves simultaneously
this solution consumers can explore          ever in translating the coming increase      just as a sat-nav would. As travellers
and select their trip based on their         in travel to closing the ADR gap, thus       approach an area where a hotel is
desired holiday experience, allowing         raising prospects for increasing gross       located, a balloon appears with the
them to ask online open questions            revenue.”                                    name of the hotel and the lowest
such as “where can I go, what can I do,                                                   available price. This feature is ideal
for what I want to spend?”. Amadeus          Revenues through both channels in            for travellers looking for a place to
e-commerce solutions generated               March 2010 came in +8.29% over 2009,         stay whilst walking in a city centre
approximately ?10 billion of revenue         +0.91% over 2008 and +10.97% over            on driving in an unfamiliar area.
for airlines during 2009.                    2007, with the first quarter realizing a
                                             +5.42% increase above the first quarter      Similar to the Hotelzon mobile 2.0
“During 2010 Amadeus will continue           of 2009. This and other data in The          application, users of LiveView can
to focus on delivering solutions and         Pegasus View, as well as other industry      perform a targeted search based
innovation in areas such as revenue          reports, paints a positive outlook for       on a number of specific keywords
management,         e-commerce        and    2010, according to Kistner.                  including area, amenities and hotel
ancillary sales”, commented Julia Sattel.                                                 brand. Bookings can be made in just
“Ancillary sales have become imperative      “As corporations report earnings in          5 steps and once the reservation
across the airline industry as evidence      line with or better than expectations,       has been confirmed the option to
has shown there is significant potential     business travel overall should react         get driving instructions to reach the
to improve profit through the up-selling     accordingly,” added Kistner. “This,          hotel can be selected.
and cross-selling of these products and      combined with consumer confidence,
services. Amadeus already enables the        will provide a good indication of the        Jani Kaskinen, Hotelzon CEO
sale of ancillary services through airline   coming summer months, which rely             said, “The recent disruption to
websites, and is currently working to        heavily on the leisure market. We’re         many independent and business
support all sales channels during the        keeping a watchful eye on the world’s        travellers’ itineraries proves how
coming months, she added.                    economies as they will determine the         important and useful a tool like this
                                             sustainability of this recovery.”            can be. With the emergence and
                                                                 growing distribution of GPS enabled
                                                                    smartphones and mobile based map
                                                                                          engines it has become possible to
Pegasus: Bookings Up                                                                      create a tool which uses localisation
Five Of Next Six Months Trust International
                                       Integrates TrustYou
                                                                                          to provide specialised services to
                                                                                          mobile users.
Pegasus Solutions has issued the March Into YourVoyager                                   “By adding LiveView to our application
edition of The Pegasus View, indicating                                                   portfolio, Hotelzon is aiming to
a tipping point in booking confidence,       Trust has integrated TrustYou, an            strengthen its already established
especially in business travel.               independent quality search engine,           position as one of the leading
                                             into yourVoyager.                            online hotel reservation providers.
Based on data drawn from billions of                                                      Developing this application with
global distribution system (GDS) and         TrustYou-Analytics allows hotel chains       extended features for mobile users
alternative distribution system (ADS)        and single hotels to get a complete          strengthens Hotelzon’s positioning
transactions for the month, March’s The      overview of their online reputation          at the forefront of this market.”
Pegasus View shows future bookings           and actively manage social media and
through the GDS are up five of the next      guest reviews. TrustYou summarizes          takes shape in order to manage their
six months, while bookings for Q1 2010       all Internet reviews in a single location   reputation.
through both channels were higher            so hotels can respond quickly and
than the same period for the last three      appropriately to praise or criticism on     Trust International is making TrustYou-
years.                                       a case-by-case basis or as a new trend      Analytics, with several preformatted
                                                                                   page 5
reports, including the statements           “What better time to make hotel staff        International decided to include the
about the hotels, available to all of       aware of what is being said about            services of our search engine for
its customers on their yourVoyager          the property, enable staff to re-            their clients,” said Benjamin Jost, Co-
landing page. The hotel group can           act proactively and then make such           Founder and Managing Director of
easily upgrade to the entire TrustYou-      reviews available when customers are         TrustYou. All customers of yourVoyager
Analytics package customized to             researching rates and booking rooms!         CRS now have the opportunity to get
the hotel group’s requirements.             Trust International prides itself on         a first impression of what TrustYou
yourVoyager is Trust’s new CRS              offering the best of breed products          can do for them. Those who wish to
platform which includes centralized         and services and we’re excited to be         receive deeper insight in online reviews
reservation system (CRS) functionality      offering our hotel clients yet another       are able to upgrade for a small cost
for hotels plus one-click dashboards on     top quality service to enhance their         to TrustYou Analytics’ full scope of
performance, yield management, rate         business. We anticipate that skillful use    features: Comparison with competitors
shopping and now reviews.                   of TrustYou can lead to more bookings        and competitor analysis, daily updates
                                            for our customers and improved               on the latest reviews, a quality analysis
“Consumers often make decisions on          responsiveness by hotels - a win for all     of the internet perception of your
which hotels to use based on online         parties,”                                    business, as well as the full monitoring
reviews,” said Richard Wiegmann,                                                         of posts on YouTube, Twitter, Facebook
Managing Director, Trust International.     “We      are    honored     that    Trust    and other important social media.”

JetBlue Airways & South African
Airways Announce Interline Agreement
 JetBlue Airways and South African Airways (SAA) have established a comprehensive interline agreement, providing new and
convenient connection options for both SAA and JetBlue customers wishing to travel between the U.S. and Southern Africa.
Effective May 12, 2010, customers will be able to purchase a single itinerary for travel on flights of both carriers in one simple
transaction, enjoying easy connecting service between select JetBlue cities and 40 cities in the South African Airways network
via JFK.

New York’s JFK is a key gateway for SAA with their daily non-stop flights to South Africa and is also the base of operations for
JetBlue Airways, where it is the largest domestic airline. By working together at JFK the carriers will offer more options for
travel between the United Stated and Southern Africa and provide customers with a smooth travel experience.

This new partnership will offer increased convenience to customers on both sides of the Atlantic by allowing customers to travel
on one single e-ticket and by offering through check-in. Customers will be able to check their bags to their final destination
and receive boarding cards for both carriers’ flights upon check-in with either JetBlue in the U.S. or SAA in Southern Africa.

“There are lots of travelers flying to South Africa and Southern Africa that originate in many of the cities that JetBlue currently
serves,” said Marc Cavaliere, executive vice president, North America for South African Airways. “We have had numerous
requests from our customers expressing an interest in being able to easily connect to SAA’s flights at JFK. It was an easy
decision to create a seamless travel experience with JetBlue.”

“Additionally, there are great synergies in service between the two airlines as we both put a premium on customer service
and satisfaction,” he added. “Perhaps best of all, this agreement comes just in time for the soccer championship in South
Africa, and is a new and convenient way for JetBlue customers to experience the excitement of the tournament.”

“We are excited to team up with South African Airways, introducing the JetBlue Experience to even more customers around
the world and extending our reach all the way to the African continent,” said Robin Hayes, Executive Vice President and Chief
Commercial Officer at JetBlue.

“We look forward to offering our award-winning JetBlue Experience and even more choices to travelers, including all-leather
seats, spacious legroom, unlimited free snacks and most importantly, genuine, friendly service. And, World Cup fans can
follow the action on JetBlue with our 36 channels of free, live television and radio at every seatback.”

South African Airways has a specially-created corporate division in place dedicated to ensuring that fans have the most
comfortable and convenient service to and between the World Cup matches, including a round-the-clock domestic African
flight schedule that will make it easy to fly to and from matches in the different cities. This schedule will complement SAA’s
already extensive flight schedule throughout Southern Africa that connects with the airline’s daily flights from New York/

In addition, all South African Airways flights in Johannesburg depart from the new, state-of-the-art Terminal B, providing
for smooth and timely flight connections through a beautiful and modern terminal packed with many shopping, dining and
relaxation options. A new lounge will provide Premium Business Class passengers with a luxurious haven in which to catch up
on work, grab a bite to eat, or freshen up with revitalizing rainfall showers. Upon arrival in New York customers will transfer
to JetBlue’s new state-of-the-art Terminal 5 at JFK with its wide array of shopping and dining options as well as free Wi-Fi
throughout the terminal and enjoy a seamless connection into the JetBlue network.
                                                                                    page 6
Domestic service in the U.S. will be
operated by JetBlue’s fleet of Airbus
A320 and EMBRAER E190 aircraft. Both        Carlson Examines Impact
aircraft feature comfy leather seats
equipped with personal seatback TVs
that offer JetBlue’s signature in-flight
                                            of LCC Loyalty Programs
entertainment: 36 channels of free, live    In their latest white paper, experts at Carlson Marketing examine how loyalty
DIRECTV programming and more than           programs can play an important role in the ongoing success of low-cost carriers
100 channels of free XM Satellite radio.    (LCC). Loyalty programs have become the rule rather than the exception with 8
On flights longer than two hours, a         of the 10 largest LCCs offering at least some form of loyalty program.
selection of first-run movies and bonus
features from JetBlue Features is also      “Now is the time for the LCCs to make loyalty programs differentiated and
available.                                  customer-value oriented if they are to continue to be competitive. Increased
                                            competition amongst LCCs and the growing focus on business travelers have led
                    LCCs to test new models, including forming alliances, operating long-haul routes
                   and offering more products and services,” according to Evert de Boer, senior
                                            director, global airline practice, Carlson Marketing. “It is therefore only natural
Delta To Offer Detroit-                     for LCCs to invest in and continue to develop their frequent flyer programs.
Sao Paulo Service                           They can make LCCs more competitive, profitable, and better positioned to
                                            retain valuable customers.”
Delta Air Lines announced it has            According to de Boer, LCCs are starting to explore new business models to
received approval from the U.S.             defend and increase their competitive advantage. A more sophisticated loyalty
Department of Transportation (DOT) to       program will support the efforts to attract incremental travelers and generate
operate twice-weekly service between        third-party revenues.
its Detroit Metropolitan Airport hub
and Sao Paulo, Brazil. The new service,     Generally ranked third behind price and schedule, loyalty programs in the
which will begin Oct. 21, is currently      airline business play an important role in the decision making process. However,
available for purchase at and     de Boer says more factors must be considered in explaining the success of
other ticketing channels.                   traditional frequent flyer programs.
“We are gratified the Department            The white paper shows that FFPs provide three sources of value for the airline.
of Transportation quickly approved          First it is a key influencer of behavior. Membership in a loyalty program is an
our proposal to link Sao Paulo, South       important consideration when choosing between different alternatives. When
America’s largest business market,          price and schedule are on par, having a membership in a specific FFP may be
with our Detroit hub,” said Andrea          the deciding factor. More importantly, some frequent flyers are willing to
Fischer Newman, senior vice president       pay a premium to travel on a carrier of which they hold a frequent flyer card.
- Government Affairs. “Our new service      Research shows that in a significant amount of cases, corporate travelers are
to Brazil will strengthen the airport’s     willing to deviate from the corporate travel policy to travel on a preferred but
importance as a leading international       more expensive carrier.
                                            Second, it is a source of third-party revenue. Airlines have become increasingly
To celebrate the new service, Delta is      innovative in using the FFP and its currency (miles) as an alternative distribution
offering special introductory fares*        channel. Especially credit card programs - both co-branded and affiliated types
starting at $449 each way (based on         - have turned out to be real cash generators for the airlines. In some cases, the
round-trip purchase) on flights between     sale of miles to partners has in fact generated richer margins than the traditional
Detroit and Sao Paulo. Availability at      business of selling seats directly to customers. The level of profitability is
these fares is limited, and tickets must    dependent on a wide range of interconnected drivers that include generosity,
be purchased by May 24 for travel           breakage level, partner agreements, airline passenger load factors and overall
between Oct. 21 and Dec. 10, 2010.          cost efficiency.
The new Detroit service will create a       Finally, it is a tool to understand, quantify and predict customer behavior. “The
second competitive gateway to Brazil        time is right for LCCs to apply the lessons in loyalty that the legacy carriers have
from the Midwest region and build           learned over the last 20 years,” explained de Boer. “In fact, there is a natural fit
on Delta’s continued expansion in the       between the LCCs’ ancillary revenue drive and the revenue generation from a
Detroit market, which includes new          well-run loyalty program.”
nonstop service to Hong Kong and
Seoul-Incheon beginning in June. Delta                       
also has an application pending with
the DOT for nonstop service between
Detroit and Haneda Airport in Tokyo.       Etihad Airways’ Coral                        Economy ‘Inspired Service’ follows the

The new routes have been enabled by
                                           Economy ‘Inspired                            successful roll-out of the innovative
                                                                                        service concept in the airline’s premium
Delta’s merger with Northwest Airlines,    Service’ Rollout                             cabins and as a ground service concept
which was completed last year.                                                          at its Abu Dhabi hub and in key airports
                                           Etihad Airways has announced that its        across the airline’s global destination
Delta also has a pending application       new Coral Economy cabin’s ‘Inspired          network.
with the DOT to expand service to          Service’ has now been rolled out in over
daily between Detroit and Sao Paul in      40 of the airline’s 62 global routes, with   ‘Inspired Service’ provides the airline’s
the future as additional frequencies       the full roll-out due to be completed by     Economy class customers with a more
become available.                          the end of May.                              tailored experience, including:
                    The implementation of Etihad’s Coral         - greater choice of food and beverage,
                                                                                  page 7
including menus of up to three courses,     work has produced results and our
with hot desserts and café-style hot and    excellent product stands out to our            Delta SkyMiles
cold beverages;
- a more personal style of service from
                                            advantage,” says Finnair’s SVP Sales &
                                            Marketing Mika Perho.
                                                                                           Cardholders Get
cabin crew members;                                                                        Free Checked Bag
- larger, high-comfort pillows to assist    Finnair’s vision is to be the most
with rest and relaxation;                   desired option in Asian traffic and             Just in time for the peak summer
- travel packs with comfort items for       number one in the Nordic countries.            travel season, American Express and
guests travelling on an overnight flight;   The cornerstones of Finnair’s growth           Delta Air Lines announced the launch
and                                         strategy are Asia’s growing markets,           of a new benefit for U.S. Consumer
- special support for families and          the best flight connections and cost-          and Small Business Gold, Platinum
children, including kids entertainment      competitiveness. Japanese traffic is a         and Reserve Delta SkyMiles Credit
packs.                                      key part of Finnair’s Asian strategy.          Cardmembers. Starting June 1, 2010,
                                                                                           Delta SkyMiles Credit Cardmembers
Peter Baumgartner, Etihad Airways’                                will receive a free checked bag
Chief Commercial Officer, said: “When                                                      on every Delta flight -- up to a $50
                                                                                           savings per person on a round-trip
we defined the ‘Inspired Service’
philosophy and designed the service
                                            Qantas Frequent                                ticket -- available for up to nine
delivery concepts, we listened to what      Flyer Membership                               people in the same reservation.
our customers across all cabin classes
looked for in-flight and on the ground,
                                            Hits 7 Million                                 “We are delighted to offer this
such as a more personalised service         Qantas has announced that Qantas               new benefit to our Delta SkyMiles
tailored to individual requirements,        Frequent Flyer has reached seven               Cardmembers,”         said   Tracey
which is why this was such an important     million members and predicted ongoing          Beberman, Senior Vice President
element to get right.                       solid growth over the foreseeable              and General Manager, Co-Brand
                                            future.                                        Partnerships, American Express.
“Since we commenced the roll-out of                                                        “Cardmembers have told us that
‘Inspired Service’ in Coral Economy         Qantas Frequent Flyer Chief Executive          they value being recognized when
class in October last year, the feedback    Simon Hickey said this is the latest           they travel with Delta. We believe
has been overwhelmingly positive,           milestone for the program which has            that this new first checked bag free
and we are pleased to confirm that all      undergone a range of enhancements              benefit does just that and more. It
guests travelling in the Economy cabin      since it was relaunched in July 2008.          provides tangible savings for Delta
will be able to experience the service                                                     SkyMiles Credit Cardmembers when
by the end of May.”                         Since then, membership has grown by            they fly.”
                                            32% or 1.7 million as Qantas Frequent
                                                                                           “We’re excited to team up with
Finnair To Operate                          Flyer embarked on a market-leading
                                                                                           American Express to offer this benefit
                                            campaign to deliver more choice for
A Record 20 Flights                         members who want flexible flight               to SkyMiles Credit Cardmembers,”
Per Week To Japan                           options as well as providing access to         said Jeff Robertson, Vice President
                                                                                           - SkyMiles. “Baggage fee waivers
                                            a wide selection of retail goods and
Finnair will significantly increase its     services.                                      are one of the new benefits we are
flights to Japan and become one of the                                                     providing to reward some of our most
few airlines to offer a connection to all   “We are delighted to welcome our               engaged customers and extend these
three of Japan’s most important cities.     seven millionth member to Qantas               benefits to Cardmembers through
Finnair currently flies to Tokyo daily.     Frequent Flyer, which is Australia’s           our long-standing relationship with
In the summer, there will also be daily     premier loyalty program,” Mr Hickey            American Express.”
flights to Osaka and an additional sixth    said.
flight per week to Nagoya.                                                                 The new Card benefit applies to
                                            “The secret to reaching this milestone         up to nine people traveling in the
Significant share of the passengers on      is making it as easy as possible for our       same reservation including the
Finnair’s Japan flights are Japanese. Due   members to earn points, and providing          Cardmember. As a result, a family
to its comprehensive route network,         them as many ways to use those points          of four could save up to $200 when
Finnair can offer customers from three      as possible.                                   flying round-trip. Cardmembers
Japanese locations connections to more                                                     receive a first checked bag fee waiver
than 50 European destinations.              “Our members told us that they liked           upon check-in.
                                            to be rewarded for the things they
“Helsinki is the ideal stopover location    do anyway, so we now have over 400             First and Business Class passengers,
in traffic between Japan and Europe         program partners where they can earn           SkyMiles Medallion members, and
due to short flight times. Japanese         points. Paying with credit cards, eating       passengers with a confirmed Full Y
consider Finnair to be the best airline     out, hiring a car, staying in a hotel,         Class Economy ticket may continue to
and Helsinki to be the most efficient       selling a house, paying a mobile phone         check up to two bags at no charge.
airport in flights directed to Europe.      bill and, of course, shopping -- all things
Business passengers especially value        we do anyway so why not earn points   
Finnair’s flight frequency and good         and be rewarded for doing it?
connections to Europe,” says Finnair’s                                                    Woolworths launched a world leading
Vice President Route Strategy and           “We are targeting eight million               alliance which allows customers to earn
Traffic Planning Petteri Kostermaa.         members by the end of next year as            points through their everyday shopping
                                            more and more Australians realise the         when they link their Qantas Frequent
“Our sales in Japan have developed          advantages available to them through          Flyer account to their Woolworths
very positively in the early part of the    Qantas Frequent Flyer.”                       Everyday Rewards card.
year and the volume of business travel
in particular has grown. Our marketing      In June 2009, Qantas Frequent Flyer and       “The alliance with Woolworths has
                                                                                   page 8
been a great success with 2.5 million
members already having earned
points through Woolworths Everyday            Fly In Style, Stay In Style
                                              In Dubai With Emirates
Rewards,” Mr Hickey said.

“Now, these seven million members
have more ways than ever to use their         Emirates Airline has teamed up with Armani Hotel Dubai and The Address
points.                                       Downtown Dubai to offer its First and Business Class passengers flying to or via
                                              Dubai, luxurious complimentary hotel stays.
“For example, members can redeem
for Classic Award flights with 26 airlines    First Class passengers receive a two-night stay with breakfast at the newly
around the world and now, with Qantas         opened Armani Hotel Dubai, while Business Class passengers get a one-night
& Jetstar Any Seat Awards, points can         stay with breakfast at The Address Downtown Dubai. With the offer, premium
also be redeemed against the cost of          passengers also get the chance to experience literally being on top of the world
the fare, meaning members can use             with priority tickets to the ‘At the Top, Burj Khalifa’.
their points to pay less cash.
                                              Valid from 1st June 2010 to 31st August 2010, the offer is applicable to
“Our online Qantas Frequent Flyer             Emirates’ First and Business Class passengers travelling to or via Dubai who
store offers more than 1,400 products         hold a valid return ticket. Travel must originate outside the UAE and the entire
including cameras, iPods, Amazon              booking must be made either in First or Business Class. Some restrictions will
Kindles, fashion, homewares, wine             apply for certain points of origin and fare types.
and much more. Members redeemed
for more than 350,000 products and            Russell Sheldon, Senior Vice President, Emirates Network Sales & Development
gift cards from the Store last year, so       said: “We are always looking for ways to enhance and add value to our offerings
they’re really seeing the value of having     for our premium customers. With this offer, not only do they fly in style with
more than flights to redeem for.              Emirates’ award winning First and Business Class products, but they also stay
                                              in style. What could be more stylish than staying in two of the most iconic
“We will continue to improve and              hotels today - Armani Hotel Dubai and The Address Downtown Dubai?”
enhance the program and seek
out new partners to provide even              “This excellent offer further extends the outstanding service our premium
greater benefits and rewards for our          passengers have already come to expect whenever they fly with Emirates.”
                                              Marc Dardenne, Chief Executive Officer, Emaar Hospitality Group and Emaar
Jumeirah Hotels                               Hotels & Resorts, stated: “We are pleased to collaborate with Emirates Airline
Offers Discount To                            again this summer and extend our hospitality to their First and Business Class
                                              passengers. Visitors to Dubai will definitely enjoy a stay at our flagship hotels
Members of Emirates                           and also the opportunity to experience the attractions of one of Dubai’s most
Business Rewards                              celebrated hotspots.”

 Jumeirah Hotels & Resorts has teamed         Armani Hotel Dubai is the world’s first hotel developed by Armani Hotels &
up with Emirates Business Rewards to          Resorts. An integral component of Burj Khalifa, every element of the Armani
offer a 10 percent discount off the best      Hotel Dubai has been personally designed by global fashion legend, Giorgio
available rate for stays at all Jumeirah      Armani.
Hotels & Resorts worldwide. The new
agreement is an extension of the long-        Flanked by The Dubai Mall, The Address Downtown Dubai is located in the
standing partnership between Jumeirah         heart of Downtown Dubai, with Burj Khalifa and the stunning Dubai Fountain
and Emirates.                                 at its doorstep.

Emirates Business Rewards is an online       bookings must be made online at:           Wine Library TV will also make its debut
rewards programme for small and                                                         this month on the airline’s Red in-flight
medium enterprises. The business                    entertainment system. This summer,
earns Business Rewards miles, while                 Business-Rewards                    Virgin America is also planning an in-
individual travelers continue to earn                                                   flight wine-tasting with Vaynerchuk in
Skywards miles (Emirates rewards             Virgin America                             the First Class cabin.
programme).       Emirates    Business
Rewards members may choose to earn
                                             Introduces New                             “As the only airline based in California
either Skywards points or Sirius points      Wine & Food Pairings                       we pride ourselves on our fresh
(Jumeirah’s rewards programme),                                                         approach to the in-flight menu and
upon their arrival at a Jumeirah hotel       Virgin America has unveiled a new in-      we’re excited to partner with world-
or resort.                                   flight wine and food menu. The new         renowned wine expert Gary Vaynerchuk
                                             wine selection was designed exclusively    to take our summer food and wine
The offer is not valid in conjunction with   for the airline by world-renowned wine     menu to new heights,” said Porter Gale,
any other special offer or promotion,        expert Gary Vaynerchuk and will roll       Vice President of Marketing at Virgin
and is subject to availability. Rates are    out over the course of 2010 - the first    America. “In addition to a new range of
payable in local currency, and subject       two starting now.                          premium wines and new menu items,
to local taxes and service charges. Using                                               our flyers will also be able to stay up-
the promo code EKBusinessRewards,            In addition to an expanded range of        to-date on the latest wine trends, with
                                             premium wine options, Virgin America       Gary’s informative and accessible Wine
      follow us on Twitter                   has expanded its onboard menu              Library TV episodes available on the                      for summer to include a number of          Red platform.”
          OdysseyMG                          fresh, seasonal menu items. Gary
                                             Vaynerchuk’s accessible, entertaining   
                                                                                  page 9
Dusit International Focusing On Middle East
Dusit International has made the Middle     Mr. Chanin Donavanik, Chief Executive         According to the Travel and Tourism
East its priority market for overseas       Officer, Dusit International said, “The       Competitiveness Report 2009, which
expansion, targeting to operate at          Middle East is a strategically important      covered 133 countries, the UAE ranked
least 15 hotels by 2015. The fast-track     market for Dusit as the region remains        first in the Middle East and Africa,
expansion plan will make the group          one of the world’s leaders in travel and      moving up seven places from 2008 and
one of the leading Asian brands in the      tourism. The success of our expansion         ranking 33rd worldwide.
Middle East.                                into the Middle East will help pave
                                            the way for Dusit’s future expansion          “There is great potential for our Dusit
Dusit International currently operates      in the rest of the world and provide          properties in the UAE and we are
five properties in this region, including   the impetus to pursue new growth              expecting average occupancy of our
Dusit Thani Dubai, Dusit Princess City      opportunities in other markets.               four hotels in the region to exceed last
Centre Dubai, Dusit Residence Dubai                                                       year’s figure of 70%. We expect Dusit
Marina, Pearl Coast Premier Hotel           Furthermore, our distinct, world-             Thani LakeView Cairo, which opened
Apartments, as well as a distinguished      renowned brand of Thai hospitality            earlier this year, to perform well also.
hotel in Egypt - Dusit Thani LakeView       has captivated thousands of tourists          Dubai and other destinations in the
Cairo. Adding to its hotel collection in    and travellers from the Middle East,          Middle East will provide activities for
this region, Dusit aims to open hotels      particularly the UAE. This successful         all target markets, while places such
and resorts in Abu Dhabi, Jeddah in         growth is an exciting opportunity for         as Dubai and Cairo are popular as the
Saudi Arabia, Bahrain, Oman, and Qatar      us to bring Dusit’s legendary brand and       leisure gateways for the neighbouring
within three years.                         unique Thai hospitality to the region.”       states,” added Mr. Chanin Donavanik.

Delta Hotels Offers                          WORLDHOTELS Expands Portfolio In Budapest
Delta Privilege                              WORLDHOTELS has added three additional properties of the Mellow Mood
Members A More                               Group in Hungary to its portfolio in Budapest. In 2008, the two companies
Affordable Summer                            signed a contract for the new Buddha-Bar Hotel Budapest Klotild Palace, which
                                             is scheduled to open in 2011. With the further additions, WORLDHOTELS will
Delta Hotels and Resorts is offering         have a total of six hotels in Budapest. The recently-opened Expo Congress Hotel
savings of 50 percent off summer stays       directly opposite the Hungexpo Budapest Fair Centre is the first hotel of the
                                             Mellow Mood Group that was integrated into the WORLDHOTELS portfolio in
for members of its guest loyalty and         the Hungarian Capital.
recognition program, Delta Privilege.
New and existing members who book            WORLDHOTELS will also add the Alta Moda Fashion Hotel, scheduled to open
and stay two times at any Delta hotel        in May. Offering 114 rooms in a fully renovated neo-renaissance building dating
or resort from May 1 to June 30, will        back to 1847, the hotel will feature a wellness zone equipped with a fitness
receive 50 percent off towards their         suite, Jacuzzi, sauna, spa treatment areas and massage rooms.
next summer stay from July 1 to
September 6, 2010.                           La Prima Fashion Hotel Budapest will open in the fourth quarter of 2010 and
                                             will complement the WORLDHOTELS portfolio with 80 bedrooms, lobby bar,
In addition, the first 1,000 members         fully equipped fitness suite and modern meeting and conference facilities. The
who qualify and stay twice during the        property will be ideally situated within walking distance of Budapest’s famous
promotional period will also receive         shopping street, Váci utca.
1,000 Bonus Aeroplan Miles.
                                             The luxurious Buddha-Bar Hotel Budapest Klotild Palace will be the second
“We wanted to provide our guests with        property of the Buddha-Bar brand in Europe when it opens in early 2011. The
additional privileges that can be used       hotel of the WORLDHOTELS Deluxe Collection will be situated in the historic
outside of their business travel needs,”     100-year-old Klotild Palace at the foot of the Erzsébet Bridge and right at Váci
said Ken Lambert, Vice President,            utca, the famous shopping street of Budapest. Enhanced with four beautifully
Sales and Marketing, Delta Hotels and        renovated façades from 1900, the hotel will feature 102 luxurious rooms
                                             decorated in contemporary-modern Asian-Colonial interior designs faithful to
Resorts. “This promotion is our ongoing      the famous Buddha-Bar concept.
commitment to recognizing and
rewarding our loyal guests by adding         “We are pleased to expand our partnership with WORLDHOTELS”, say Sameer
value to their membership while also         Hamdan and Zuhair Awad, the CEO’s of Mellow Mood Group. “In addition to our
helping to make leisure travel more          four hotels in Hungary, we will open another property in Vienna in summer 2011,
affordable this summer.”                     the La Prima Fashion Hotel Vienna, which will also be part of WORLDHOTELS. With
                                             this partnership, we will strengthen our position in the domestic and international
To qualify for this promotion, guests        market.”
must be enrolled in the Delta Privilege
program or have joined within the            “With the additional hotels of the Mellow Mood Group, we gain truly unique choices
                                             of accommodation in Budapest,” comments Ingo Gürges, WORLDHOTELS’ VP
promotional period. Membership is            Development. “Whether guests are looking for the multifunctional conference and
free and all hotel guests are welcome to     event facilities of the Expo Congress Hotel, the stylish elegance of the Fashion Hotels
join. Members must stay on a qualifying      or the refined five-star luxury of the unique Buddha-Bar Hotel, WORLDHOTELS will
rate, which is any rate except Air Crew      present the perfect hotel for every taste.”
and those booked through Opaque                                    
booking channels, such as
                                                                                    page 10
or A stay is defined as       operations for Choice Hotels. “And we
one or more consecutive nights in the
same hotel, regardless of the number
                                             believe that we’ve provided them with
                                             a beautiful new design that will help to
                                                                                          Pacific Club Lounge
of check-ins or checkouts that may           do just that.”                               At The Pan Pacific
                                             The ultimate goal in redesigning the
                                                                                          Vancouver Hotel              Sleep Inn brand is to provide a simply       Pan Pacific Vancouver, a downtown              stylish and reliable stay experience that    waterfront      Vancouver     hotel,                    leaves guests feeling well rested. Among     features 503 well-appointed rooms
                                             some of the new design highlights for        and suites. Its unique location
Grupo Posadas Expands                        the brand’s refresh that help to achieve
                                             this include:
                                                                                          atop a pier overlooking the city’s
Loyalty Program                                                                           magnificent waterfront affords
                                                                                          guests and visitors panoramic vistas
                                             - New lobby designs with warm, natural       of the harbour, mountains, Stanley
Latin American hotelier Grupo Posadas        finishes, unique lighting features, and
has expanded its Fiesta Rewards loyalty                                                   Park and the city skyline.
                                             graphic accent walls.
program internationally by adding 13         - Guestrooms redesigned with accent
Caesar Park and Caesar Business hotels                                                    The Pan Pacific Vancouver hotel
                                             walls, new media boards with flat            offers a comprehensive range of
in Brazil, Argentina and Chile to its        screen TVs, sleek new furniture
existing portfolio of nearly 100 Mexican                                                  elegant meeting and event facilities
                                             lines, leaning mirrors, striking zebra-      for business and social gatherings
hotels. The program now provides             patterned wood finishes, innovative
coverage across Latin America, allowing                                                   and guests can look forward to
                                             bedding coverlets plus bedscarfs, and        convenient access to the city’s
guests to earn and redeem rewards            eye-catching collages of black and
at 110 hotels under seven distinct                                                        spectacular cruise ship terminal,
                                             white photography.                           World Trade Centre office complex,
brands in more than 50 beach and             - Spa-like baths feature chic freestanding
city destinations. Participating brands                                                   convention centre, shopping and
                                             vanities, modern wall sconces, accent        entertainment district.
include Live Aqua, Fiesta Americana          walls, frameless glass showers, and
Grand, Fiesta Americana, Fiesta Inn,         bamboo-like tiles.
One Hotels, Caesar Park and Caesar                                                        Minutes away from hotel lie the
                                             - Redesigned exterior with natural stone     boutiques of Robson Street, the
Business.                                    finishes, feature lighting, an enhanced      historic Gastown, and just three
                                             tower feature, low roof profile and          blocks away is the 200-shop Pacific
Grupo Posadas plans to further               broad overhangs.
develop the Fiesta Rewards program                                                        Centre Mall.
by launching an online rewards catalog       The brand’s new design will be available
with local suppliers in each country                                                      The Pacific Club Lounge
                                             in all future new construction Sleep Inn     & Pacific Floors Accommodations
later this year. In 2011, the company        hotels, and a cost-effective renovation
will launch Fiesta Rewards Groups            program for existing hotels to adopt
and Fiesta Rewards Business to offer                                                      Panoramic top floor views of
                                             the new schemes as well is also in           Stanley Park, Lions Gate Bridge &
specific loyalty programs for each           place. Now, future and existing Sleep
market segment.                                                                           North Shore Mountains
                                             Inn hotels have five total design themes
                                             to choose from, including Sky, Sprout,       Private check-in/out, Concierge                 Terra Cotta, Summer and Grove, each          services
                                             of which were designed to reflect the        Complimentary West Coast Deluxe
Sleep Inn Hotels                             variety of landscapes and regions across     Breakfast
                                                                                          Complimentary Evening Hors D
Refresh Their Brand                          the country, so that each hotel fits in
                                             with its natural environment. These          ‘Oeuvres
                                             five themes have all been created using      Honour Bar Self Service available
  Are you getting enough rest? 39                                                         All Day complimentary coffee and
percent of American adults admit to          soothing colors, materials and aesthetic
getting less than the recommended            elements, created and designed in part       tea service
allowance of at least seven hours of         with the global design firm Gensler.         Assortment of Local & International
rest per night, according to a study by                                                   newspapers and magazines
the National Sleep Foundation. In fact,      “With the brand’s first redesign             Complimentary wireless internet &
74 percent of adults experience trouble      property already open and operating          faxes (in lounge)
getting to bed a few nights a week or        in Rogers, Minn., guest feedback to the      Our Guestroom Accommodations
more, and more than one in three (37         new look has been extremely positive,”       include;
percent) are so tired during the day         said Alexandra Jaritz, vice president of
that it interferes with daily activities.*   brand planning and management for            Luxury Hotel Accommodations with
But hopefully getting a good night’s         Choice Hotels. “In fact, since its grand     panoramic top floor views
rest doesn’t have to be a concern            opening, the hotel has become one of         Home docking stations
anymore for weary travelers out on the       the top properties in the system now,        Ergonomic desk chair
road. That’s the idea behind the new         with guest satisfaction scores coming in     Complimentary wired internet, local
refreshed look and feel of Sleep Inn         well above their competitors.”               & toll free calls
hotels, announced by parent franchisor                                                    Complimentary Fitness Club access
Choice Hotels International, Inc. at the     The Sleep Inn & Suites hotel of Rogers       Turndown service
company’s annual convention in Las           is specifically ranking well above the       Exclusive Anichini Linens
Vegas, Nev.                                  bar in Likelihood to Recommend (LTR),        Plush Bathrobes and slippers
                                             one of the industry’s key driver’s in        L’Occitane bathroom amenities
“When travelers think of getting a good      overall guest satisfaction, as well as
night’s rest while out on the road, we       in the Overall Room Condition and      
want them to think of Sleep Inn,” said       Staff Service categories. Also, in initial     Vancouver/Rooms/PacificClub.
Bruce Haase, executive vice president        testing of the brand’s five new design                    html
of global brands, marketing and              packages, the intent to stay among
                                                                               page 11
consumers and target guests more           Highly Commended Award for the Best
than doubled.                              Interior Design.                              Mandarin Oriental
The Sleep Inn redesign can also be seen    Now in its 16th year, the Asia Pacific
                                                                                         Dhara Dhevi Offers
in the newly-opened Sleep Inn & Suites     Property Awards was presented by              Wellness Retreat
Round Rock, Texas and Harrisburg,          International Property Awards, the
Penn. properties, the second and third     worldfs most prestigious competition         Providing a calm and relaxing haven
hotels to open with the new look and       dedicated to identifying the best             in northern Thailand, Mandarin
design. The Sleep Inn brand currently      real estate professionals across the          Oriental Dhara Dhevi, Chiang Mai is
boasts close to 400 open and operating     globe, in association with Bloomberg          the ideal venue in which to assess
hotels across the United States and four   Television. This year, a total of             and improve personal health and
countries, comprising close to 30,000      approximately 365 award entries from          wellbeing. The award-winning resort
rooms with an additional 121 properties    19 countries were received and judged         is delighted to present a Summer
currently under development.               by a panel of industry professionals.         Wellness Retreat at the world-
                                                                                         renowned Dheva Spa.                  “We are a fairly new hotel in Hong
                                           Kong, having opened late last year            Designed to restore and rejuvenate,
Crowne Plaza Hong                          and it is a significant achievement for       guests can choose from a selection
Kong Receives Asia                         us to receive three awards from the
                                           Asia Pacific Property Awards 2010 in
                                                                                         of package durations, ranging from
                                                                                         a minimum of three nights priced at
Pacific Property Awards                    our first year. This demonstrates that        THB 46,775 single/THB 70,100 per
                                           Crowne Plaza Hong Kong Causeway               package through to 10 nights at THB
Crowne Plaza Hong Kong Causeway            Bay stood out from numerous other             153,490 single/THB 231,030 double
Bay has received three accolades at        competitors around the world and it           per package.
the renowned Asia Pacific Property         strengthens our leading position as the
Awards 2010, which was held in             place to meet in Hong Kong, the global        Valid from 1 May to 31 October
Hong Kong on April 16, 2010. The           central financial hub,” said Christoph        2010, the Summer Wellness Retreat
Hotel received a 5-star Award for the      Szymanski, general manager of Crowne          package combines various health
Best Hotel Construction & Design, a        Plaza Hong Kong Causeway Bay.                 and wellbeing components with the
5-star Award for Architecture Award                                                      resort’s world-class accommodation
(Leisure & Hospitality), as well as a                                                    and service. The three night package
                                           Marriott International’s                      includes:
                                           Triple Doha Expansion
 Hampton Hotels                            Update                                        - Three nights accommodation in a
 Opens Eight                                                                             luxury Colonial Suite
                                                                                         - Daily American buffet breakfast at
 Properties In March                       The Renaissance Hotel, Courtyard
                                                                                         Akaligo restaurant for one or two
                                           by Marriott & Marriott Executive
                                           Apartments Doha City Center, as part of       persons
 Hampton Hotels announced the                                                            - Roundtrip airport transfers
 opening of eight new properties           the Doha City Center Mall development,
                                           is predicting a simultaneous opening          - Initial health assessment with one
 in March, totaling more than 600                                                        60 minute holistic therapy
 rooms. The hotel openings include         late this year. Ideally located in West
                                           Bay across from Qatar Financial Centre        - Daily traditional therapy (80
 three Hampton by Hilton conversions                                                     minutes)
 in the United Kingdom, nearly             in two modern 48-storey towers, on the
                                           doorstep of the new business district of      - Ingham or Chinese Reflexology (80
 doubling the brand’s room count in                                                      minutes)
 that country.                             Doha and only 15 minutes from Doha
                                           International Airport, the project is yet     - Use of Rhassoul, Vichy Shower or
                                           another testimony to Doha’s future            Hammam with indigenous scrub or
 “March was another exciting                                                             wrap
 month for Hampton’s growth both           vision.
                                                                                         - Personal fitness assessment (60
 domestically and internationally,”                                                      minutes)
 said Phil Cordell, Global Head,           After the completion of the hotels’
                                           modern glass exterior and landscape,          - Personal training (60 minutes)
 Focused Service and Hampton
 Brand. “With four international           full attention is now on the hotel
                                           rooms, suites and apartments as well    
 openings, one being our very first
 dual-branded property in Canada,          as on restaurants, bars and conference
 Hampton continues to mark new             areas.                                       Designed by Gordon Stratford, Director
 milestones in the global market. It’s                                                  of Design at HOK (,
 a very exciting time to be involved       The original design inspiration of the two   the project won an innovation award
 with our hotels.”                         towers was based on perched hooded           at the 3rd Arabian Hotel Investment
                                           falcons - a symbol of superiority, spirit,   Conference in 2007.
 The eight Hampton Hotels opened in        light, freedom, aspiration, visionary
 March included:                           power, wisdom, and guardianship.             The 257 Renaissance rooms and suites
                                           It pays homage to the long history           stand out with their colourful fabrics,
 - Lordsburg, NM                           of falconry in Qatar and the region.         unique pattern, innovative designs and
 - West Jefferson, NC                      The lantern at the top of the building       their local touch showcased through
 - Ridgecrest, CA                          expresses the uniqueness of hooded           mirror - mosaic style bed headboards,
 - Syracuse Erie Blvd/I-690, NY            falcon form, while the curve of the          artworks featuring Doha architecture
 - Toronto Airport Corporate Centre,       leading edge of the building echoes          and images from Sheikh Faisal Bin
 Ontario                                   the curve of the wings, and the mosaic       Qassim Al Thani’s collection of Islamic
 - Birmingham/Star City, UK                pattern of the glass with the horizontal     Art. Concentrating on unique designs,
 - Shrewsbury, UK                          striations speak to the variation of         the Renaissance Hotel is equipped
 - Braintree, UK                           colour and texture of the feathers, and      with the finest fittings and innovative
                                           the wing structure.                          technology.
                                                                               page 12
Focusing on comfortable and functional        Deluxe Room when staying at least 3         services, late check-out until 16.00 hrs
rooms, the 204 Courtyard by Marriott          consecutive nights) and BHT 4,750++         and double A+ points. Some terms of
rooms are designed to ensure refreshing       per night in an Executive Suite. Benefits   this offer - valid until October 31, 2010
business is well taken care of. Artwork       include daily breakfast for one person,     - depend on room availability and rates
reflects the business approach, chosen        complimentary unlimited local calls,        are subject to 10% service charge and
colours and wallpapers support the            15% discount at all restaurants and         7% VAT.
fresh yet straightforward design. The         food outlets, 10% discount on laundry

                                              CORPORATE CARDS
solid cherry wood creates a sense of
warmth when paired with the selected
colours red, beige and green.

A home away from home is guaranteed
with the Marriott Executive Apartments        HSBC Renews Global                           McCarran
providing the perfect combination of
apartment-style living and premier
                                              Premier Relationship                         International
hotel service. Upscale and elegant            With MasterCard                              Airport Introduces
fittings and gourmet kitchens are
beautifully yet functionally designed.
                                              Worldwide                                    MasterCard PayPass
The floral wallpaper underlined by red,       HSBC and MasterCard Worldwide have
beige and yellow shades which are used        signed an agreement renewing their           McCarran International Airport in Las
in the apartments as well as maple            longstanding global partnership to           Vegas and MasterCard Worldwide
and mahogany wood gives each of the           provide HSBC Premier customers with          have announced that the airport
123, one-, two- and three- bedroom            a MasterCard credit card until 2015.         now accepts MasterCard PayPass
apartments an inviting and welcoming                                                       contactless payments in its major
feel.                                         HSBC Premier is an exclusive banking         parking lots. This implementation
                                              service, tailored to individual financial    will allow travelers to simply
The hotels’ podium area (from ground          needs and providing internationally          tap their MasterCard PayPass
floor to level 7) is the heart of the three   minded customers with access to              contactless cards or devices at exit
hotels with meeting space, restaurants,       global banking and expertise in over         lanes, rather than fumble for cash,
bars, gymnasium and spa. All nine food        40 countries and territories.Through         to pay for their parking. In 2009,
& beverage outlets are of customized          its long-standing collaboration with         McCarran International Airport was
design with uniqueness, defining and          MasterCard, HSBC is able to offer a          the seventh-busiest airport in North
accentuating individual concepts.             consistent and valuable Premier card         America, serving more than 40
                                              program to customers around the              million passengers.
The hotel’s Spa represents an oasis of        world.
calm and revitalization in our modern                                                      MasterCard PayPass implementation
urban lifestyle. The spa concept will         Cardholders can choose experiences           helps reduce airport congestion
feature a unique line of products and         that suit their lifestyles including         by streamlining parking payments,
furniture - from treatment beds to            vacation packages, shopping, dining          thereby improving the airport
storage containers emphasizing local          and entertainment. The credit card’s         experience for travelers. MasterCard
Middle Eastern products and warm              protection benefits provide a free next      PayPass will be accepted in 64
colours and materials.                        day emergency card replacement and           locations, including 31 pay stations
                                              travel insurance.                            and 33 entry/exit lanes at the
                                                                 airport’s four main parking lots.
                                              “HSBC Premier is relationship banking
The AETAS bangkok                             without boundaries, designed to give         “MasterCard PayPass acceptance
                                                                                           at McCarran International Airport
                                              customers the service they deserve
Marks Launch With                             whether at home or abroad, and               will make traveling easier and
Promotion                                     the Premier MasterCard card is a             faster for the millions of people
                                                                                           that pass through the airport each
                                              key component of our service for
The AETAS bangkok offers both                 our customers. With the help of a            year,” said Cathleen Conforti, senior
business and leisure travelers a unique       dedicated     Relationship    Manager        vp, Global PayPass, MasterCard
hospitality experience. The 214 rooms         and wealth specialists, customers            Worldwide. “Consumer preference
and suites provide comfort and all            can grow, manage and protect their           for convenient electronic payment
modern amenities such as “smart               wealth around the world,” said,              methods continues to grow, and
anywhere” wireless network and IP             Richard Harvey, HSBC Global Head of          with ‘Tap & Go’ payments, travelers
phones. The facilities, which include an      Cards. “We have developed the HSBC           have a quick and easy alternative to
outdoor swimming pool, spa, fitness           Premier credit card in partnership with      cash when paying for parking.”
centre and fine dining contribute to          MasterCard during the last decade and
a memorable and successful stay in            are pleased to renew our commitment          MasterCard PayPass is a fast and
Bangkok. Sheltered by a pleasant              to that partnership.”                        easy cashless payment option that
park, the hotel is a haven of tranquility                                                  enables drivers to pay for parking
while being in the centre of the city’s       Walt Macnee, President of International      quickly, simply by tapping their
                                                                                           PayPass-enabled MasterCard card
shopping, entertainment and business          Markets, MasterCard Worldwide, said:         or device on a specially equipped
districts.                                    “We are very excited that HSBC has           PayPass reader. The readers will
                                              chosen to extend our relationship as         continue to accept traditional
To mark its official launch on May 16,        we work together to provide Premier          magnetic-stripe payment cards
The AETAS bangkok is inviting guests          credit cardholders with an enhanced          and work with all payment card
to take advantage of its “Special             value proposition.”                          providers.
Opening” promotion with stay in a
Superior Room for BHT 2,750++ per                     
night (complementary upgrade to            
                                                                                  page 13
Grosfield Named
President & CEO,                             Travelport Names Kurt Ekert
Amex Bank Of Canada                          Chief Commercial Officer
Amex Bank of Canada has announced
the appointment of Howard Grosfield          Travelport has announced that Kurt Ekert, currently Chief Operating Officer for
to the position of President & CEO,          GTA by Travelport, will succeed Armin Meier to the position of Chief Commercial
Amex Bank of Canada, and President           Officer, Travelport GDS in accordance with a transition plan. The plan has been
and General Manager, Amex Canada             activated following Armin Meier’s decision to pursue a new business venture
Inc.                                         outside the travel industry.

Mr. Grosfield will lead the Canadian         Ekert will assume the role of Chief Commercial Officer Designate on June 1
Executive Team, provide oversight            2010, gradually assuming global responsibility for customer engagement, sales,
for all Amex’s business in Canada and        sourcing and commercial operations for Travelport GDS, comprising the Galileo
serve as Chair of the Board of Directors     and Worldspan brands. Ekert will report directly to Gordon Wilson, Deputy
of Amex Bank of Canada. He will              CEO, Travelport, and will work closely with Armin Meier to ensure an orderly
also directly manage the Company’s           transition of responsibilities.
Consumer Card and Small Business
Services group, leading the Marketing,       “I’m delighted that we are able to call upon an executive of Kurt’s calibre to take
Acquisition, Product Development and         up the reins as our chief commercial officer designate” said Gordon Wilson,
Insurance areas.                             Deputy CEO, Travelport. “Kurt is a truly international executive with a track
                                             record of winning business and delivering outstanding customer service. He has
Mr. Grosfield first joined American          led both business-to-business and consumer-facing operations throughout his
Express in 2004 as Vice President in the     14-year career in the travel industry, combining strong strategic insight with a
Strategic Planning Group based in New        hands-on, make it happen approach. It’s great to have him on the team”.
York before being appointed Regional
Head of Marketing for Latin America,         Commenting on Armin Meier’s announced departure, Gordon Wilson said
Carribbean and Canada. Most recently,        “Armin has made a significant contribution to Travelport over the past two years,
he returned to his native Canada to          leading the expansion and continuing enhancement of our global commercial
serve as General Manager of the Small        operations for which I thank him. His plan to own and operate his own business
Business Services group. In this role,       outside of the travel space and based in his home country is a very exciting next
he was responsible for developing the        step in his career for which we wish him the greatest success.”
Small Business growth strategy for
Canada and for its expansion into other      In his current role as Chief Operating Officer, GTA by Travelport, Kurt Ekert
international markets.                       leads GTA’s global operations and sourcing/content, as well as all elements of
                                             its online consumer business, Previously, Ekert was Senior
                                             Vice President and General Manager, GTA Americas and
Kuoni Connect                                Prior to GTA, Ekert was Senior Vice President, Travelport Supplier Services
Appoints New Head of                         Americas, where he oversaw supplier services and content for the Travelport
                                             Americas business and consumer groups including Galileo, and
Product Management                 
Kuoni Connect, the unit of Kuoni            of non-flight modular tourist products.     Oaks Apartments, Hotels and Resorts
Destination Management specializing         She will be part of the Kuoni Connect       as Area Director Sales and Marketing,
in online distribution, has appointed a     management team and based in Zurich.        Victoria .
new Head of Product Management. Rina        She will report directly to Ivan Walter,
de Luca will assume her responsibilities    Vice President Kuoni Connect.
as of 3 May 2010.                                                                         Toronto Pearson
                                            Rendezvous Hospitality                        Names New
Rina de Luca, an Italian national, brings
with her 15 years of experience in          Group Name DOSM                               Vice President
the travel industry and has, amongst        For New Zealand                               Nicole Desloges will be joining the
others, worked for Viator and Hotels.
com/Expedia. Most recently, she             Rendezvous Hospitality Group has              Greater Toronto Airports Authority
was employed by              announced Reno J Verikakis as the             (GTAA) as Vice President, People
in the function of Regional Director        Director of Sales & Marketing New             and Culture, effective Tuesday, May
in Barcelona. In 1986, Rina de Luca         Zealand, responsible for both the             25.
graduated from the Universidad              Rendezvous Hotel Auckland and
Antonio José de Sucre in Caracas,           newly opened The Marque Hotel                 Nicole brings with her a diversified
Venezuela, with a Bachelor of Arts          Christchurch.                                 background in the Human Resources
in Human Resources and Business                                                           area having gained extensive
Administration.                             Reno was originally employed by the           experience with large multi-million
                                            former Rendezvous Hotels & Resorts            dollar corporations in the printing,
In her position as Head of Product          International from 2000 to 2003 at            outsourcing and financial services
Management, Rina de Luca’s main task        various Rendezvous hotels in the Sales        sectors in Canada, the United States
will be to help develop and lead Kuoni      and Marketing department. Most                and Mexico.
Connect’s global product management         recently, Reno was employed by the
                                                                                 page 14

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