Diaper Service Service Agreement Customer: __________________________________________ Phone/email: _______________________________________ Address: ___________________________________________ Best way for Clean Bee Laundry to contact _____________________ Rental Items: whole shebang prefolds doublers wipes covers Monthly Fee: _________ Start Up Kit: purchase rental Customer acknowledges receipt of diapers as invoiced. All diapers remain the property of Clean Bee Laundry. They are to be returned in good, usable condition (excluding normal wear and tear). Customer will pay replacement cost of $2/prefold, wipe or doubler, $15/cover for any rental items damaged or not returned upon termination of service. Customer may not soak, home launder, use fish-based oil diaper creams (e.g. Desatin), or make alterations to the diapers in any way. Customer agrees to pay all invoices on the due date. Standard billing is monthly, paid in advance. If payment is not received by the first delivery day of the month, a fee of $5 per week will be added. Any checks returned by customer’s bank are subject to a $20 insufficient funds fee. If other billing terms are negotiated, indicate here: _______________________________________________________________ When ending service, Customer must give 5 days notice to Clean Bee Laundry. Paid service and gift certificates for service are not refundable, unless specified. Customer acknowledges that any payments made toward diaper service can only be used toward diaper service and not exchanged for other products or services offered by Clean Bee Laundry. In the event that Customer fails to comply with all the terms and conditions contained herein, the Customer agrees to pay all costs of collections including but not limited to a reasonable attorney’s fee, court fees, and/or collection agency fees. Clean Bee Laundry makes no warranties, express or implied, pertaining to the products we provide and shall not be liable for any consequential damages, loss or injury resulting directly or indirectly from their use. In circumstance under which someone other than the customer has agreed to act as a Responsible Party for purposes of paying Clean Bee Laundry for service provided to Customer, all parties understand that final responsibility for any balances that remain unpaid can fall on either the Responsible Party or Customer. Such balances will be subject to all the fees outlined above. If Customer has received Clean Bee Laundry’s diaper service as a gift, Customer understands that service shall continue until Customer gives Clean Bee Laundry notice of intent to terminate service. Customer accepts responsibility for all service fees Customer incurs above and beyond original gift amount. It is understood that all terms and conditions set forth in this agreement as well as in the Procedures are binding on all parties involved once initial delivery has been made, regardless of whether this agreement has been returned to Clean Bee Laundry. Customer’s signature ___________________________________________________ Date ____________ Diaper Service Procedures To Start Service: Pay one month of service in advance. Personal checks and cash are accepted. Purchase or rent the Start Up Kit (diaper hamper, 3 nylon diaper hamper liners, and 4 citrus circles) from Clean Bee Laundry. If purchased, the Start Up Kit become your property. Payment for Start Up Kit is due at or before the Pre-Arrival Delivery. Schedule Pre-Arrival Delivery (free of charge). At this time, we will drop off diapers and start up kit, show you how to diaper a baby, and answer any questions you might have. Once the baby arrives, notify Clean Bee Laundry by phone or email to start regular delivery. To Continue Service: Week 1: At first delivery, leave soiled Pre-Arrival Delivery diapers in nylon diaper hamper liner either outside your door or other predetermined drop off spot. Soiled items should be left outside the night before the first delivery. It’s okay if they get wet. We’ll drop off a full set of clean diapers in a clean nylon diaper hamper liner and pick up the soiled diapers you’ve left out for us. Week 2: Leave the soiled diapers in the nylon diaper hamper liner in the same spot as last week. We will deliver the second full set of clean diapers in the nylon hamper liner we picked up in Week 1. Week 3: Leave the soiled diapers in the nylon diaper hamper liner in the same spot as last week. We will return the diapers and nylon bag from Week 2, freshly laundered. and so on... We will check in with you periodically to see how things are going. We want cloth diapering to be a success for you and your child! Special Notes: How many diapers will I get? Standard delivery Vacation Credits are available - If you will not be amounts are 80 newborn, 70 infant, 50 toddler. using Clean Bee Laundry’s rental stock while you are away, we will credit you for the week (up to Not using as many diapers as we’re leaving? Ideally three weeks) that you are out of town. Vacation you should have 7-12 spare diapers at the end of credits require 5 days notice. the week. You may return extra (unused) diapers or other rental items at any time by leaving them in a Holiday Policy: We reserve the right to modify separate bag next to the dirty diapers. delivery schedules around major holidays. We will notify you in advance of any such changes. Changing sizes: Is your baby ready for the next size? Unsure? Request a sample. Certain? Notify us Will Clean Bee Laundry wash items other than at least 5 days prior to your next delivery to rental stock? For example, if a baby outfit or change sizes. Prefolds: newborn 4-8 lb., infant 7-15 washcloth happens to be in with the soiled diapers, lb., toddler 15-30 lb. Covers: newborn 7-10 lb., we will launder your items using the commercial small 8.5-15 lb., medium 15-30 lb., large 30 + lb. wash/dry program for diapers. We’ll do our best to get the item back to you but we make no Maine Weather Policy: Depending on road guarantees. conditions on your day of service, we may make the decision to postpone your delivery until the If you have additional items that you’d like us to roads are safely passable. If you do not think you wash for you, please leave them out in a separate can get by for up to 1-2 days on your existing bag with specific washing instructions. Wash, dry, supply, please call us and we will try to put you fold service is available at our standard rate. into our abbreviated Emergency Only Route. Please understand this is for EMERGENCY cases only and Forgot to leave the diapers or payment out? This unless you fall into that category, please wait for probably won’t happen very often. A subsequent us to get out to you safely. Also, please keep in trip to pick up items can be arranged for a $10 mind that even if it is not snowing on your transportation fee plus any applicable fuel particular day of service or specific area, you may surcharge. You may occasionally drop the items off still be effected by the weather. Deliveries MAY be at Clean Bee Laundry’s Camden location. Repeat postponed by a day or two while we catch up, but forgetters may be terminated from the delivery please rest assured that we will do everything service. possible to stay on schedule and effect as few people as possible. To End Service: Clean Bee Laundry requires five days notice to end service. Please call or email Clean Bee Laundry at 236-2530 to indicate your wish to end service. For final pick up, leave out all diapers and rental items (soiled and clean).
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