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Rewards and Recognition Templates - PDF

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					National Recognition & Rewards Program
National Recognition & Rewards Program
Purpose




The Volunteer Recognition Task Force developed a new National
Recognition & Rewards Program that will formalize recognition
for the program’s more than 8,000 volunteers. The program
includes national and local strategies that are both informal and
formal.




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National Recognition & Rewards Program
Goals
As a result of implementing the National Recognition & Rewards
Program, we hope to:

• Communicate the importance of recognition to volunteer
  recruitment and retention;

• Raise awareness of AARP Driver Safety Program volunteer
  opportunities;

• Spark greater participation and support of recognition efforts from
  our volunteers at all levels;

• Recognize the efforts of our volunteer force in a more consistent
  manner.
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National Recognition & Rewards Program
Development Process
 The development process for the National Recognition & Rewards
  Program was anchored by the work of the Volunteer Recognition
  Task Force.

 The Volunteer Recognition Task Force was charged with developing
  a program that is nationally standardize but flexible enough to
  incorporate individual state strategies that would help improve the
  morale and strength of our program.

 By recognizing our volunteers both at the national and local levels,
  volunteers will feel a sense of appreciation and will recommend it
  to others.


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Volunteer Recognition Task Force
The Volunteer Recognition Task Force is composed of 20 AARP Driver Safety Program volunteers that
were recommended by their Regional Coordinator.
•   Ed Beeson, State Coordinator-Mississippi
•   Duane Bergeson, State Coordinator-North Dakota
•   John Beringer, State Coordinator-California
•   Betty-Coe de Broekert, State Coordinator-Oregon
•   John Crawford, Zone Coordinator-New York
•   Patricia Davenport, Instructor-New Jersey
•   Harold Hammond, State Coordinator-Alabama
•   Ken Killby, State Coordinator-Ohio
•   Joe Mangum, Chief Trainer-North Carolina
•   Leon Morrow, State Coordinator-Kentucky
•   Joe Quinn, State Coordinator-Connecticut
•   Wayne Rose, State Coordinator-New Mexico
•   C. Tillman Ryser, State Coordinator-Oklahoma
•   Bob Schneller, State Coordinator-Colorado
•   Mary Ann St. Clair, Chief Trainer-Massachusetts
•   Ralph Szweda, Chief Trainer-Georgia
•   Dave Talley, State Coordinator-Virginia
•   Arlene Thomas, State Coordinator-Idaho
•   Paulette Welch, State Coordinator-Utah
•   Doris Ann Werlinger, State Coordinator-South Dakota

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Volunteer Recognition Task Force Goals
The goals of this Task Force’s work was to assist in shaping the
concepts of the program. Their role included:

• Agreeing on the direction and strategies of the new program;

• Providing information that would assist in establishing a baseline
  of relevance and interest for program components;

• Reviewing already existing work and suggesting changes; and

• As requested, developing new or rewriting current material for
  the recognition program.



                                                                       6
Recognition Survey

As a first step, the National Office created an online survey and
administered it to the 20 members of the Volunteer Recognition Task
Force. The survey was completed by 17 of the Task Force members.

Survey Purpose: To assess our current work/climate concerning
DSP's recognition strategies, while gathering ideas for the new
National Recognition & Rewards Program.

Survey highlights include…




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Recognition Survey Results




                             8
Recognition Survey Results




                             9
Recognition Survey Results




                             10
Recognition Survey Results




                             11
Recognition Survey Results




                             12
Recognition Survey Results




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Recognition Survey Results




                             14
Recognition Survey – What We Learned
• Currently, recognition is implemented in an inconsistent manner
  nationwide

• Flexibility is important in the new program

• Volunteers want variety in the new program

• Recognition must be of significance to the recipient; something useful

• Recognition program should be administered equally and fairly and
  available to ALL DSP volunteers, not just leadership volunteers

• The National Office should set clear standards for recognizing volunteers

• The new program should be sustainable and not a one year initiative


                                                                              15
National Recognition & Rewards Program
Program Components
There are three major components to the National Recognition &
Rewards Program. They are:

• On-Boarding

• Recognition and Rewards

• Off-Boarding




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Program Component: On-Boarding
After successful completion of the training
process…

• The National Office will send a
  welcome/congratulatory letter with a
  DSP briefcase and Volunteer Profile Form
• The letter will direct them to the AARP
  DSP Online Store
• Volunteer will order name badge and
  labels through the store
• Volunteer will be able to access the DSP
  online store and select one DSP branded
  item (estimated value $25).
                                              17
Program Component: On-Boarding
NEW Name Badges
                                           We are in the process of exploring
                                           name badge templates. This is an
ALL AARP Driver Safety Program               example of a potential style.
volunteers will receive a NEW name
badge. The new badge could:

• Be red and white
• Have a magnetic closure
                                        Regional Coordinator Name Badge Example
• List the volunteer’s name and title
• Have the volunteer’s state listed
  under the AARP logo

                                          State Coordinator Name Badge Example

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Program Component: On-Boarding

The on-boarding process includes administering online surveys to
the new volunteer at critical points during their first year as an
AARP Driver Safety Program volunteer.


• The volunteer will receive a survey at the 100 day mark; and
• The volunteer will receive a survey at the one-year anniversary
  mark.

     Note: We are considering adding a 6-month touch point.



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Program Component: Recognition and Rewards
National Strategies
There are a total of 13 national strategies in the plan.

     •   “Hear Ye, Hear Ye”              • Michael Seaton Volunteer of
     •   Thank You Cards                   the Year Award
     •   Thank You Posters               • AARP Andrus Award
     •   DSP Annual Report               • DSP News Recognition Issue
     •   Spotlight on Excellence         • AARP Online Reward System
     •   Century Club                    • AARP DSP Online Store
     •   Years of Service                • AARP Volunteer Opinion Survey




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Thank You Card
The NEW Thank You Card will be stocked in Fulfillment, shrink wrapped in packs of 25.


                Outside View                                Inside View




                                                                                    21
Century Club Lapel Pin




                         22
Years of Service Lapel Pins




                      Anniversary Pins




                                         General Pin




                                                       23
Volunteer of the Year Awards: Guidelines
The guidelines listed below were approved by the Task Force and will be used for
all awards: state, regional and national.

1. Nominees must be a current active AARP Driver Safety Program volunteer and
   have volunteered for the entire calendar year.

2. Instructor Candidates are not eligible to receive the Volunteer of the Year
   Award; however, all other volunteer positions below the State Coordinator
   position within the AARP Driver Safety Program volunteer structure are
   eligible.

3. The recipient of the Regional Award will be selected from the State Award
   winners within the region. The recipient of the National Volunteer of the Year
   Award will be selected from the 10 Regional Award winners.

4. Recipients of the Volunteer of the Year Awards (state, regional and national)
   are no longer eligible for nomination in future years.
                                                                                   24
Volunteer of the Year Awards: Criteria
Guidelines
The criteria below was approved by the Task Force and will be used for all awards:
state, regional and national.

•   At least one year of service as a volunteer with the AARP Driver Safety Program
•   Increased participation levels in their area and/or in their individual courses
•   Recruited new host locations in their area
•   Recruited new volunteers to the program
•   Advanced the diversity of participants and/or volunteers in their area
•   Demonstrated superior subject knowledge and course preparation
•   Participated in local and national AARP Driver Safety Program marketing and
    promotional initiatives
•   Active participation in promoting CarFit and We Need to Talk (where appropriate)
•   Showed evidence of innovative ideas to meeting established goals
•   Effectively led or participated in team efforts
•   Completed reports timely and accurately
•   Recognized the efforts of his/her peers
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Michael Seaton Volunteer of the Year
Lapel Pin




         For the National    For the Regional
            Recipient           Recipients




                                                26
Online Reward System: Overview
 Through our recognition vendor, InteliSpend Prepaid Solutions, the AARP Driver
  Safety Program will utilize a “best-in-class” online recognition tool to recognize the
  accomplishments of our volunteers.

 The Online Reward System will allow RCs and SCs to award recognition “points”
  (equates to American Express Gift Cards) to volunteers across regions and states
  for a job well done or going above and beyond the call of duty.

 Use the Online Reward System to recognize your peers and say: Thank you! Well
  done! Bravo! Good job! Provide instant recognition with no paperwork; no
  approvals; no delays.

 To support our culture of recognition, we encourage RCs and SCs to use the Online
  Reward System to send recognition points or E-Cards (which have no point value),
  once your training is complete. Taking the time to craft a sincere and meaningful
  message of thanks or praise can be a powerful act of recognition.

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Online Reward System: Benefits
• Access the Online Rewards System 7 days a week, 24 hours a day

• No paperwork or approvals necessary

• System will recognize volunteers across regions and states

• Award recognition points that equate to American Express Gift Cards
  (eliminates the need to purchase gift cards from local stores)

• American Express Gift Cards are mailed directly to the volunteer

• Send E-Cards (electronic cards that have no point value) as recognition


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Online Reward System: E-Cards
As an alternative to recognition points, you can send electronic greeting cards to
DSP volunteers with a valid email address through the Online Reward System.
Select a card design, type in your message, and send—it’s that easy. This is a great
way to tell someone thanks, great job or even Happy Birthday!




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Online Reward System: Awarding Points
Regional and State Coordinators have the ability to recognize excellence by
awarding “top” volunteers with monetary “on the spot” awards .

     Points issued in pre-denominated American Express Gift Cards
     American Express Gift Cards are mailed directly to the volunteer
     The American Express Gift Card is sent in holder with a congratulatory
      message
     The American Express Gift Card is useable in the AARP DSP Online Store and
      anywhere American Express is accepted (including online)
     The American Express Gift Card has a 12 month expiration




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Online Reward System: Awarding Points
 American Express Gift Card denominations are: $20, $25 and $50
 Points on the American Express Gift Cards = dollars (i.e., 50 points=$50)

Use the American Express Gift Cards to recognize excellence at the local level.
Below are a few examples:

1.   Volunteer recruits two new host locations and two classes are held there;
     award $20
2.   Volunteer recruits 10 new host locations or 10 new volunteers; award $50
3.   Volunteer identifies, organizes and staffs a promotional event; award $50
4.   Volunteer works “out of the box” on multicultural outreach efforts that result
     in increased participation; new hosts or new volunteers; award $50
5.   Volunteer does an exceptional job serving on a Task Force; award $20
6.   Volunteer fills in for you (i.e., serving as the interim RC/SC); award $25

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Online Reward System: Awarding Points
Examples Continued:

7.   Volunteer fills in in an emergency situation; award $20
8.   Instructor teaches 3 or more courses in one quarter; award $25




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Online Reward System: Program Features
RCs and SCs will have individual recognition budgets
    • The DSP National Office will set the budgets each year
    • Unused budgets do not roll over; budgets are reset every year
    • RCs and SCs can award recognition to ANY active DSP
      volunteer in any state (not limited to your region or state)




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Online Reward System: Program Features
Budgets for 2011 – State Coordinators
  States with 401+     States with 201 – 400          States with 51 – 200          States with 51 and fewer
     Volunteers             Volunteers                     Volunteers                      Volunteers
 SC Budget: $1,500      SC Budget: $1,250             SC Budget: $1,000                 SC Budget: $750
California           Arizona                   Alabama          Nevada           Alaska
Minnesota            Florida North             Arkansas         New Jersey       District of Columbia
New York             Florida South             Colorado         New Mexico       Guam
Pennsylvania         Georgia                   Connecticut      North Carolina   Hawaii
                     Texas                     Delaware         Ohio             Indiana
                     Washington                Idaho            Oklahoma         Iowa
                                               Illinois         Oregon           Maine
                                               Kansas           South Carolina Massachusetts
                                               Kentucky         Tennessee        Nebraska
                                               Louisiana        Utah             New Hampshire
                                               Maryland         Virginia         North Dakota
                                               Michigan         West Virginia    Puerto Rico
                                               Mississippi      Wisconsin        Rhode Island
                                               Missouri         Wyoming          South Dakota
                                               Montana                           Vermont
     4 States                  6 States                         29 States                          16 States
                                                                                 Virgin Islands

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Online Reward System: Program Features
Budgets for 2011 – Regional Coordinators

Regions with 1,000+   Regions with 700 – 999   Regions with 400 – 699   Regions with 399 and fewer
    Volunteers             Volunteers               Volunteers                 Volunteers
 RC Budget: $1,500      RC Budget: $1,250        RC Budget: $1,000           RC Budget: $750
    Northeast 2            Southeast 2               Midwest 1                 Northeast 1
                             West 2                   West 1
                           Southwest 1               Midwest 2
                                                    Southwest 2
                                                    Southeast 1

    1 Region               3 Regions                5 Regions                  1 Region




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Online Reward System: Next Steps
 In May, the National Office will host training webinars using
  Microsoft Live Meeting for Regional and State Coordinators on the
  new Online Reward System, focusing on:
    Logging In
    Awarding Recognition
    Reporting Features

 After the training, Regional and State Coordinators can begin to
  recognize volunteers using the Online Reward System!




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AARP DSP Online Store
The AARP Driver Safety Program Online Store is an integral part of the National
Recognition & Rewards Program. It is a web based online store stocked with
properly branded DSP products and has three primary functions.

•   New volunteers will access the store to obtain administrative items during the
    “on-boarding” process.

•   Volunteers can redeem their American Express gift card at the store.

•   Regional and State Coordinators can order DSP branded items for distribution
    to volunteers at regional and state meetings. Cost goes against regional/state
    budget.

•   The store will be owned and operated by the National Office.


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   AARP DSP Online Store


The AARP Driver Safety
Program Online Store
landing page will have
buttons/links on the left
side that volunteers can
click on to access that
particular category.

• On-Boarding
• Recognition & Rewards
• Marketing
• Off-Boarding




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AARP DSP Online Store: Recognition &
Rewards
The AARP Driver Safety Program Online Store will include properly branded items.
Potential product examples are below:




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AARP DSP Online Store - Polo Shirts Are Back!




                                                40
AARP DSP Online Store: Marketing
The Marketing section will include items that serve as supplemental material
to the new Marketing Event Kit. The cost of the supplemental marketing
material orders will come out of the region or state’s budget. Marketing
Specialists should get approval from the State Coordinator prior to placing an
order through the online store.




     Ice Scraper               Car Shade               Key-Ring Lite



                   Sample Supplemental Marketing Items


                                                                             41
Program Component: Recognition and Rewards
Local Strategies
There are a total of 12 local strategies in the plan.

     •   Appreciation Note Cards         • Volunteer of the Month
     •   Thank You Cards                 • State Volunteer of the Year
     •   Send a Card                       Award
     •   State Newsletters               • Regional Volunteer of the Year
                                           Award
     •   State Meetings
                                         • AARP Online Reward System
     •   Ideas at Work
                                         • AARP DSP Online Store
     •   Build Skills



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Volunteer of the Month Lapel Pin




                                   43
Program Component: Off-Boarding
Implementing a formalized off-boarding process will allow us to gain insights
and correct parts of our processes and procedures that are not as effective as
we need them to be. Off-boarding includes:

•   An Evaluation Tool
•   The Reappointment Process
•   An Exit Interview
•   Terming Out (Leadership Volunteers)
•   Thank You Letter
•   Condolence Letter
•   New Title in VMIS
•   Off-Boarding Section in the AARP DSP Online Store


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What’s Next?

 Training will be held in May for Regional and State
    Coordinators on components of the National
          Recognition & Rewards Program.

  The formal launch of the National Recognition &
         Rewards Program is June 1, 2011.



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