A future in Facility Managent with RFID? ; A study in the professional moving industry. Student: Rick Coenen Student number: 820426160060 Supervisor(s): Prof. Dr. Ir A.F.G. van Wagenberg, Dr. Ir. G.J. Hofstede Date of final colloquium: 05-03-2009 Study programme: Management, Economics, and Consumer Studies (MME) Specialization: Facility Management Keywords: Facility Management, Innovation Management Problem description Professionele Project Verhuizers (PPV), is an official organization for 36 of the largest professional moving companies in the Netherlands. The description ‘professional’ entails that the customers of these companies are only other companies and no private home owners. The professional moving industry is currently subject to a number of technological changes and developments which all claim to be an improvement for the movers. One of these technological developments is Radio Frequency Identification (RFID) and PPV wants to perform a research to investigate whether or not this technology offers significant improvements to the moving (business) process. RFID is a track & trace technology, but not the only one. Barcode technology exist for more than 30 years and could also be a possible improvement. Methodology Interviews with employees of moving companies and an internship, was needed to give a detailed description of the moving business process. This contains all individual steps that are taken by all parties involved. An other result was a summation of several problems that employees came across during moving processes. A literature study in RFID and barcodes and interviews with several technology specialists was combined with the problems found in the moving process, to come up with two possible future scenarios for use of the technologies. Results The main problem in the moving process is the method of identification for moving-boxes and moving equipment. This is currently done with paper labels, which can contain wrong information, can be misread, can become illegible or can be removed during moving. RFID and barcodes are both methods to improve the identification of objects. Because RFID tags can be used over and over, can contain al lot of data, can be read from a long distance and with multiple tags at once and all of this automatically: RFID is the choice for the moving industry.