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Mentors and Mentees - Curtin Mentoring Programs

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					                             The 2009 Mentor
                               Preparation
                                 Program

                                   Jim Elliott
                                START Manager

While you‟re waiting – introduce yourself
to three people you don‟t already know
     Handouts you should have…
• The 2009 Student Mentor
  Handbook                    • 10 Copies of the Sports
• Today‟s program (green)       Program for your
• The agenda for your           mentees
  meeting with your staff     • Small group discussion
  coordinator (buff)            questions (blue) Your
• The Mentor Agreement          name tag – add a
  (white)                       coloured sticker if you
• The hypothetical (yellow)     have previously been a
                                Curtin mentor
           Welcome and thank-you in
                 Advance!
We are now in the 2nd year of the         •   Design
  large scale Mentor program              •   Multimedia Design
                                          •   Fashion Design
We have Mentor programs in:               •   Architecture
                                          •   Urban & Regional Planning
•   Pharmacy                              •   Social Science & Asian Languages
•   Nursing & Midwifery                   •   Art
•   Psychology                            •   Spatial Design
•   Biomedical Science                    •   Construction Management
•   Occupational Therapy                  •   Media, Culture & Creative Arts
•   Social Work                           •   Apologies to anyone I missed…
•   Education
•   Computer Science
•   Centre for Aboriginal Studies
•   Nursing & Midwifery
•   Health Information Management –
    specifically for Distance Education
    Students
                The Mentor Role
• 9.00 – 9.45 am (Jim Elliott)

• Overview of the Mentor Role –
   – What can a mentor do?
   – Limits and boundaries of the role
   – What can a mentor do to build a sense of community in their
     school?


• Understanding Student Development and Transition –
   – What do new students go through?
   – What is associated with success?
   – Indicators for being at-risk of dropping out, failure or withdrawal
               Think back…
• What was the pathway leading
  to the decision to apply for your
  course?
• What was your biggest worry
  before you began?
• What were you most excited
  about?
          Keep thinking back…

• At the beginning of your course: what
  could have made a difference to your
  adjustment to university study?

• What might have helped during your
  first semester?

• Did anyone do anything that really
  helped? When did that happen?
   Helping new students become
           successful…
• Successful students:
  – Make friends and have a sense of belonging
  – Form good relationships with University staff
  – Develop effective Study Skills
  – Have clear motivation and career goals
  – Use sources of help
A Mentor can make a big difference
• A mentor is a student who has completed
  at least 1st year and who is willing to help
  new students settle in to their course.
A little bit of history



• The term mentor comes from Homer‟s „Odyssey‟
  in ancient Greece (over 3,000 years ago).
  Odysseus appointed Mentor to act as a
  guardian, role model and friend for his son
  Telemachus while he went off to fight the Trojan
  War – the war with Brad Pitt starring as Achilles.
• That is, Mentor was an actual person, and the
  term now applies to a role.
Mentees value what you are doing
• Have a look at the 2008 mentee feedback
  at
  http://unilife.curtin.edu.au/newtocurtin/men
  toring/mentee_gains.cfm

• They really like what is on offer – even
  though they can be apparently somewhat
  unresponsive
 Indications that new students may
            be struggling
• New students showing these signs are the ones that
  need your help most:

   – poor attendance record
   – poor punctuality
   – late submission of assessable work
   – poor quality of assessable work
   – reluctance to participate in class (e.g. avoiding speaking in
     tutorials; avoiding giving presentations)
   – Expressions of low motivation, not belonging and the like

• How might you find out if anyone is showing these
  signs?
       The Mentor:Mentee Relationship
Role of the Mentor:                Encourage mentee to

•   Listen & question              • Check their understanding
•   Guide on career development    • Share their concerns
•   Pass on what you know          • Review & reflect on learning
•   Offer different perspectives   • Take responsibility for own
•   Offer support, encouragement     development
•   Take lead (initially)          • Get the most from the
•   Give well-informed advice        relationship
•   Refer on where appropriate     • Celebrate success
•   Celebrate success (do not
    ignore this one)
   Aspects of the Relationship
• Beginning the Relationship
• Consolidating the Relationship
• Maintaining the Relationship and Being
  Available
• Contributing to the development of your school
  community
• Concluding the relationship

• See pages 8-9 of the Mentor Handbook – let‟s
  take a quick look
Specific Mentor activities…
•   Finding their way around uni
•   Getting used to the library
•   Understanding how the timetable works
•   Helping make sense of class sign-ups
•   Understanding Curtin‟s on-line environment
    (OASIS, student email, Blackboard etc)
    – OASIS now has a new StartUp Channel especially for
      new students
• Connections to fellow students and staff
• Helping develop a feeling of welcome and
  belonging
    There is a lot of mentoring
   experience in this room today


• This session will be a small group
  discussion

• 9.45 – 10.30 am – discussion time, leading
  in to a 10.30 – 10.45 am break
Your task…

• Your group should have at least one experienced mentor

• Discussion Questions:

   – What worked in the 2008 mentor program? What was not so
     successful? (2008 mentors will need to lead this part of the
     discussion)

   – What can you do to connect to and get some communication
     back from mentees?

   – What are some social or professional development activities you
     might be able to organise in your school? (i.e. things that build a
     sense of community and belonging)
             Find your group
• Your name tag has a number and a letter on it

• Find the group with the same letter as you, and
  then sit with that group for the discussion activity

• You can stay in this room, or use the adjacent
  class rooms

• Grab some morning tea from about 10.15
  onwards and be back in here for 10.45 am
    Follow-up on pre-morning tea
             discussion


• A lot of the material discussed in that
  session is in your Mentor Handbook
  – pages 3-9 and pages 14-17

  – You might also use the slide show at
    http://unilife.curtin.edu.au/newtocurtin/mentori
    ng/mentee_gains.cfm
       The Learning Centre
10.45 – 11.15 am
David Packer

The Learning Centre –

  – What do they do?
  – How to connect new students to this
   service
   A Mentor can connect mentees
       with sources of help
11.15 – 12 noon (Jim Elliott)




   – It is important to be familiar with what is
     available….and to link your mentees to the right
     service in a timely way
   – These are all listed in your Handbook
    University Life
Sources of Help at Curtin




 Curtin has many resources that you
  might suggest to your mentees…
  Mentor Handbook – pages 23-28
     The University Life Portal
• http://unilife.curtin.edu.au/ - this page has:

  – A link to every support service offered at
    Curtin
  – A service finder, in case you are not sure
    which service you might need
  – You‟ll find a link to this anywhere that has the
    “Don‟t Drop Out, Drop in” button
      Counselling Services
      Level 2, Building 109
      Ph 9266 7850
• A free and confidential service.
• Appointments are required but counsellors may
  be seen on short notice for emergencies
• Includes a group program
• http://counselling.curtin.edu.au/
• Disability Support Services are also located in the
  same area
• http://disability.curtin.edu.au/
          Health Services
        Level 1, Building 109
           Ph 9266 7345

• Provides comprehensive general practice
  patient care plus overseas immunization.
• http://healthservices.curtin.edu.au/
          First Year Experience
                Building 102
               Ph 9266 4761

• The First Year Experience Coordinator (FYEC)
  supports new-to-Curtin students and is
  responsible for transition programs run each
  semester.
• Also available for one to one chats, the FYEC
  can also refer you to other services on and off
  campus to support your life while at Uni.
• Email - newtocurtin@curtin.edu.au
International Student
Advisers
Building 102
Ph 9266 2434
isadviser@curtin.edu.au

• For International students, we can assist with:
   – A smooth transition into university life (International Prep Week)
   – Personal issues
   – Academic concerns i.e. conditional status, struggling with units,
     course etc
   – Advice on how to handle complaints and grievances
   – Liaison between student and faculty or School (Course
     Coordinator, Unit Controller etc.) if you have problems explaining
     yourself
   – Any other situation that you are unhappy with or unsure of
• http://connect.curtin.edu.au/isa/
       Housing Services
Building 103 (International Office)
        Phone 9266 4430
                  • Advice on all
                    accommodation-related
                    issues, eg, finding on-
                    campus, off-campus and
                    private sector
                    accommodation, paying
                    fees, transferring rooms.
                  • http://housing.curtin.edu.au/
Curtin Volunteers (CV!)
Curtin Hub, Building 599
     Ph 9266 3954
         • A non-profit, student-led organization
           that gives both Curtin students and
           staff an opportunity to give back to
           the community through a huge range
           of rewarding programs and projects.
         • Also extremely useful to help new
           students build a social network and
           improve conversational English
         • http://cv.curtin.edu.au/
          Recreation@Curtin
• Getting off your butt and being active is a top
  stress management tool

• The new sports stadium offers a ton of activities
  in addition to existing facilities



• Ph 9266 7052
• http://recreation.curtin.edu.au/
  Curtin Business School students
• CBS also offers a range of support
  services for CBS students
• See See the Communication Skills Centre
• Building 407, Room 202
• Phone 9266 3079
• http://www.business.curtin.edu.au/business/current-
  students/writing-and-study-skills-support
         Financial information

• Student Central, Building 101
• Phone 9266 2992
• http://scholarships.curtin.edu.au/

• Emergency Loans information:
  http://studentloans.curtin.edu.au/
               Centrelink

• Building 106
• Phone 132 490

• http://www.centrelink.gov.au/
• Contact page:
  http://www.centrelink.gov.au/internet/intern
  et.nsf/contact_us/index.htm
Ethics, Equity and Social Justice

                 • Web-based
                   resources on
                   diversity issues:
                 • http://www.eesj.curtin.edu.au/
Student Central & Faculty Student
   Service Offices – there is often an
     administrative solution to some problems

                          • See website for a vast
                            array of services –
                              –   Enrolment
                              –   Fees
                              –   Examinations
                              –   Appeals
                              –   OASIS / eStudent
                              –   Lots of other essential
                                  things…
                          • http://students.curtin.edu.au/
               Student Guild
Building 106A
• Phone 9266 2900
http://guild.curtin.edu.au/
• Student Assist -
  http://guild.curtin.edu.au/go/student-assist
• (check out Bookshop Grants….)
• Recreation -
  http://guild.curtin.edu.au/go/guild-rec
A Task


• Spend a little time looking through the
  Hypothetical Scenario on your handout

• How would you advise these unfortunate
  students?
   Small group discussion on the
   hypothetical (see yellow handout)
• Form into the numbered groups on your
  name tags
• These will be mentors from the same or
  similar courses
• You might need to split your group if your
  course has lots of mentors
• Then kick on to the lunch break
It‟s nearly lunch time!

•   During lunch – you will meet in small groups with your staff co-ordinator.
    Make sure you have a copy of the agenda (the buff handout).

•   Agenda:
     – Planning for the school‟s Orientation program
     – Planning about how to communicate the goals of the program to
       new students
     – Process of assigning mentees to mentors
     – Setting meeting dates between mentors and staff coordinators
     – Issues specific to the school
     – Following up on O Week – social or professional development
       activities + ways of staying connected to your mentees
     – Assigning a person to keep a record of mentor/coordinator
       meetings and distribute copies (if necessary)
     The lunch break! Oh joy!
• 12 noon – 1.00 pm:     • We will begin again
  lunch (provided as       at 1.00 pm There
  part of program).        will be chocolate for
                           punctual people.
• You can use the        • Enjoy lunch
  adjacent
  classrooms, find a
  nice spot outside or
  wherever makes you
  happy
The Hypothetical


• Some lessons from this exercise

  – You are unlikely to come across anything that
    complicated
  – If you do… you will definitely need to connect
    to the University‟s professional services
Using your experience as a mentor
       in your future career
• 1.00 – 1.30 pm (Kristy Warrick)

• The Careers Service

  – What can they do for your mentees?
  – What can they do for you?
             The Library
1.30 – 2.00 pm (Diana Blackwood)

New Students and the Library
                    Other key learning
                            resources


• Before moving on – just think…

• Are there any other key learning resources
  in your area that a new student should
  know about?
• Labs, common rooms, whatever?
Cultural Diversity and Sensitivity
• 2.00 – 2.30 pm (Jim Elliott)

• Cultural issues
• Communicating with Mentees
  – Meetings, Email and mobile phone etiquette
     Mentors are expected to:
• Treat other students with respect and
  courtesy
• Be fair and consistent with all mentees
• Comply with Curtin policy with respect to
  bullying and harassment
  Building the role – cultural issues
• Be careful of the language         • It‟s OK to ask people
  you use. Avoid swearing and          how they wish to be
  slang that might not make            treated.
  sense (especially to students
  who first language may be
  different from your own).

 Be aware of student‟s
  sensitivities -ethnicity, social
  class, gender, religion etc.
  (Be aware of formal Equity
  and Diversity issues)
               Email Netiquette…
What is wrong with this email to mentees?

To: Mentees@curtin.edu.au
From: Skankyho69@hottotrotmail.com
Subject: Wassup????

Hey dudes,
This your ever-friendly mentor calling! Yo! Hope you all just luvvin
   your assignemtns (AWHFY - LOL!!!!!!!!!)

Anyway, IMHO you might need a little help some time. Gimme a call if
  you want an F2F. But if you got any questions about the unit
  outline, RTFM first!!!!

Cop you later :-)

Mr Mentor man (p.s. like my Fat Freddy cartoon?)
What‟s wrong with this one?
To: Mentees@curtin.edu.au
From: BigFatHairyGuy@cheepcrapmail.com
Subject: Is everything OK?

Dear sirs/madams,

It is my duty to check if you are doing OK with your study. If not, please
     call me.


Yours sincerely

Eleanor Sponge (Miss)
 The Mobile Phone/Email Dilemma
• Email is free - but not all students respond
  to it frequently and quickly
• They are more likely to respond to phone
  contact – but that is neither free nor
  private
• It is totally your choice whether you
  communicate with mentees via phone
  Mentor Handbook Reference
• Building relationships and communicating
  – see pages 18-22
• Templates for emails to mentees and
  possible meeting agenda items – pages
  37-45

• I will also send you emails and email
  templates throughout the semester
      The Preparation Program
• 2.30 – 2.40 pm
• Maureen Meredith - Student & Community
  Development Officer

• 2.40 - 3.15 pm
• Practical Matters and housekeeping - (Jim
  Elliott)
  –   The Mentor agreement
  –   Evaluation processes for the Mentor Program
  –   Risk Management
  –   Addressing any questions
 The Mentor agreement – page 29
        in the Handbook
• Fill out the relevant details on the Mentor Agreement (it
  is one of your handouts, and is also in your Handbook)

• Give that to me before leaving today – this is my official
  record that you are registered as a mentor

• Keep a copy

• Please put a mobile phone number on it if you have one
  – and your preferred email address. If I need to contact
  you, it‟s good to have a method that you will pay
  attention to….
    Get your mentee list to me
• I will contact you in about Week Two

  – At that point, I will want your mentee contact list:
     • Names
     • Email address


• This helps me keep track of numbers + helps me
  to communicate with the mentees
Recognition of your role
• There is financial recognition for your role

• When you have completed your period as a mentor, it is
  added to your student record as a Supplementary
  Statement of Student Achievement

• You can collect a Certificate of Participation from START

• Plus – towards the end of the semester, I will invite
  mentees to nominate mentors for additional recognition –
  see http://unilife.curtin.edu.au/newtocurtin/mentoring/mentee_gains.cfm
    Evaluation processes for the
   Mentor Program – pages 31-36
• It is important to obtain evaluation data:
   – To validate your role (and pay you!)
   – To improve the program
   – For research purposes
• Let‟s look over the Evaluation pages in the
  Handbook or on-line at
  http://unilife.curtin.edu.au/newtocurtin/men
  toring/evaluation.cfm
   – To avoid having to respond to this in a rush at the end
     of the semester, it is good to plan how you will keep
     your own mentor records
          Mentor evaluation
• I use your feedback to:
  – Report on this program to the University
  – Provide information to future mentors and
    mentees


• See previous mentors comments at:
  http://unilife.curtin.edu.au/newtocurtin/men
  toring/mentor_gains.cfm
         Mentee Evaluation
• One measure of our success is what the
  mentees think – did we hit the target?

• Have a look at page 7 in the Mentor
  Handbook (and pages 47-48)
Major targets for Mentee
Evaluation
• First: that they know who you are as early as
  possible

• Second: They rate you towards the “good” end
  of the scales

• Third: They say nice things about the mentor
  program

• Fourth: They state their mentor helped if they
  were thinking of dropping out
            Risk Management
• The role for both         – You are not your
  mentor and mentee           mentees‟
                              “representative”
  should be non-
  exploitative:             – You must not act
                              beyond your expertise
  – You do not have to be
    a close friend          – The mentor is not an
                              expert on everything
  – It is not a dating
    service
  – Any private knowledge
    mentors gain about an
    individual should
    remain private
              Risk of harm
• In the unlikely event of a mentee
  threatening self-harm or harm to others:
  – Do not try to manage this yourself
  – Contact the Counselling Service immediately
    – ph 9266 7850
  – Or Contact Lifeline
    All hours 13 11 14
    Web address http://www.lifelinewa.org.au/
      Mentors are not expected to:
             (see Handbook pages 9-13)


•   Be available 24/7 to mentees
•   Be a teacher or counsellor
•   Do the new students‟ work for them
•   Put their own study in jeopardy because of
    being a mentor
         It isn‟t compulsory
• Some new students will get along fine
  without a mentor – so mentees can opt out
• It doesn‟t mean you‟re a rotten mentor
• But do encourage them to give it a try
              Any problems
• If a mentor or mentee is experiencing any
  difficulty with the process, make contact
  with…
  – Your course coordinator
  – Jim Elliott, START Manager
     • phone 9266 1821
  – Email us at newtocurtin@curtin.edu.au
            Any questions?
• Ask anything now
• Or feel free to contact me later
And now – it may well be the end of
        the day! Oh joy!
• 3.15 pm Further meeting with your
  coordinating staff member or end of the
  day

• I will definitely be seeing you and emailing
  you
• Enjoy the mentor role!

				
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