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					spOtLiGht On: ALOFt chApeL hiLL                                                                                                                         crOsswOrd puzzLe                                                                 1.
Aloft chapel hill is a bold, fresh and fun new hotel featuring
loft-inspired design and always-abuzz public spaces. perfectly                                                                                                                             2.                  3.
positioned for an easy travel experience, Aloft chapel hill is just

                                                                                                                                                                                                                                                                                               AlliAnce HospitAlity
a short jump over to the always-buzzing university of north
carolina campus, home of the tarheels and conveniently close to
other area universities, high-tech headquarters and the raleigh-
durham international Airport.
rise and shine in the bright and modern Aloft rooms, offering a                                                                                                                                         4.     5.                                           6.
                                                                                                                                                                                                                                                                                                    spring 2010 newsletter
bright, airy environment with nine-foot ceilings and extra-large
windows, plush platform beds, walk-in showers and custom
amenities by Bliss® spa. recharge all your gadgets with the plug &
play docking station, which also links your laptop or tunes to the                                                                                                                                                                7.
42” Lcd tv. Guests can also grab a “chapel thrill” in
w xyzsm bar or play a game of pool in the re:mixsm lounge. Other
hotel perks include free hotel-wide wi-Fi, our always-open                                                                                                                                                                                     8.
re:chargesm gym, stylish splash pool and more!
For the traveler open to possibilities, Aloft chapel hill is a fresh,
fun, forward-thinking alternative. Breeze into a hotel that offers a
whole new travel experience. energy flows in a setting that
combines urban-influenced design, accessible technology and a            team members from the new Aloft chapel hill outside the new property.
social scene that’s always abuzz.
Let’s welcome Aloft chapel hill to the Alliance portfolio! Aloft is a new brand for starwood hotels & resorts, with only 40 hotels. it is cutting
edge, easy-breezy and stylish all in one package!

AwArds And Achievements
congratulations to the following team members for their various                     Courtyard kansas City Plaza
achievements. Keep up the good work!                                                Aubrie cud and ryan helmer split the vote for employee of the
                                                                                    Year 2009. Both exemplify some of the most desirable qualities                            12.
                        Four Points by sheraton                                     one could ask for in a front desk agent. they are knowledgeable
                        indianaPolis Carmel                                         and genuinely care about the guest. much of their hotel’s success                                                                13.
                        congratulations to ramon tellez, Banquet                    is attributable to them.
                        captain, who won the prestigious stAr
                                                                                    the courtyard Kansas city was also awarded the Grade A Food
                        award from the hamilton county convention
                                                                                    excellence Award by the Kansas city health department.              AcrOss
                        and visitors Bureau. the award recognized
                        ramon for his positive attitude, strong work                                                                                    3. during their morning ____________, team members at homewood suites Lake mary celebrated the kickoff of new cleaning
                                                                                    hilton garden inn danbury
                        ethic and willingness to do whatever it takes                                                                                      products at the hotel.
                                                                                    diego toledo - employee of the First Quarter
                        to guarantee a positive experience for guests.
 hamilton stAr Award                                                                                                                                    4. claire and Adam, recent guests at the courtyard Kansas city, wrote their words of praise to the hotel and especially liked the
 winner ramon tellez.   well done!                                                  baymont inn & suites jaCksonville                                      doubletree ___________.
                                                                                    Glen coelho, security officer, was named employee of the
hamPton inn Charlotte                                                               Quarter. he was instrumental in spoiling the break-in attempts of   9. new addition to Alliance hospitality, Aloft chapel hill, is conveniently located and near the raleigh-durham ___________ Airport.
shatekia Legrone - employee of the year                                             the vending machines in the hotel. Glen was able to obtain the      11. the hilton Garden inn and the regency ___________ center were welcomed to the Alliance hospitality portfolio in march.
dianne moses - employee of the First Quarter                                        license plate number for local police and was awarded a gift card
                                                                                    from the vending machine management company.                        12. in the chairman’s corner, rolf tweeten stresses the importance of ___________ .
homewood suites lake mary
Juan mendoza - employee of the Year
christina ecker - employee of the First Quarter
                                                                                    the hotel also celebrated its 18th year of sponsoring the annual
                                                                                                                                                        13. the ___________ county cvB star Award was given to ramon tellez of the Four points by sheraton indianapolis carmel for his
                                                                                                                                                            hard work and positive attitude.                                                                                                   spOtLiGht On: hiLtOn GArden inn st. LOuis O’FALLOn
                                                                                    intercollegiate Golf tournament for camp Lejune marine base.
                                                                                                                                                                                                                                                                                               in march 2010, Alliance hospitality welcomed the newest addition to our property portfolio. Alliance hospitality was chosen to operate the
Courtyard wilmington                                                                                                                                    dOwn                                                                                                                                   hilton Garden inn and the regency conference center in O’Fallon, illinois.
                                                                                    homewood suites Crabtree
Kenny Burress - Associate of the Quarter                                                                                                                1. the homewood suites durham had a luau for team members and handed out ___________ leis.
                                                                                    the hotel earned an Outstanding rating on the hilton Q.A in
                                                                                    April 2010.                                                                                                                                                                                                the hotel, located just east of st. Louis in the city of O’Fallon, illinois consists of 128 rooms and suites, the Great American Grill restaurant and
                                                                                                                                                        2. the courtyard Kansas city was awarded the Grade A Food ___________ Award by the Kansas city health department.
Courtyard riChmond airPort                                                                                                                                                                                                                                                                     Lounge and is adjacent to the regency conference center. the regency conference center, southern illinois’s premier banquet and event
david Jackson, employee of the Quarter                                              Courtyard ann arbor                                                 5. three team members celebrated the holiday season and acted as santa’s helpers by bringing lunch to the Alliance hospitality         venue, offers over 18,000 square feet of flexible indoor and outdoor meeting, conference, exhibit and banquet space.
                                                                                    Katie nguyen was voted employee of the Quarter. she is an              office in ___________.
homewood suites durham                                                                                                                                                                                                                                                                         Overlooking a lovely six-acre lake with an exquisite fountain, the hilton Garden inn st. Louis O’Fallon hotel is an excellent introduction to the
                                                                                    inspiration to all! Katie helps out in every department when        6. ___________ Atta from the Fairfield inn Ann Arbor received some great words of praise from his hotel manager.                       st. Louis region. if visiting for business, they provide versatile meeting venues and close proximity to local companies, universities and military
congratulations to the housekeeping staff at homewood suites                        needed. she is always smiling and has a positive attitude.                                                                                                                                                 installations such as scott Air Force Base. there are many activities in the surrounding area. Guests can take some time to explore area attractions
durham for receiving a perfect 100% cleanliness during the last                                                                                         7. ___________ the squirrel will be at the courtyard richmond giving away season tickets for the Flying squirrels games.
unannounced Quality Assurance inspection from hilton.                                                                                                                                                                                                                                          that include Gateway Grizzlies park, the world shooting and recreational complex in sparta, and nAscAr at the Gateway raceway. wrap up a
                                                                                    hilton garden inn akron-Canton airPort                              8. the hilton Garden inn evanston recently redesigned banquet space, redid hotel ___________ and unveiled a new ebrochure.             day of work or leisure by relaxing in the indoor heated pool and whirlpool—followed by a wonderful meal in the Great American Grill.
congratulations to Gary Abra, night Auditor, for receiving team                     employee of the Quarter - carrie Lynch
                                                                                    employee of the Year - Brian Kahler                                 9. shattucks st. mary’s ___________ teams stayed at the holiday inn Green Bay while competing for the national championship.
member of the Quarter for the first quarter.                                                                                                                                                                                                                                                   Alliance hospitality is proud to manage the hilton Garden inn and the regency conference center and we extend a warm welcome to all team
                                                                                                                                                                                                                                                                                               members and associates there.
AppOintments And prOmOtiOns
Alliance hospitality management would like to extend a sincere
welcome to these new team members, as well as those who are
                                                                                      • tristin wilson, Sales Coordinator
                                                                                      • veronica Quijije, Housekeeper
                                                                                                                                                               news FrOm ALLiAnce
                                                                                                                                                               At Alliance hospitality we love seeing our team members thinking
                                                                                                                                                               outside the box. whether it’s supporting your community, activities
                                                                                                                                                                                                                                                                                                                   sPringhill suites
                                                                                                                                                                                                                                                                                                                   burr ridge
                                                                                                                                                                                                                                                                                                                                                hamPton inn Charlotte
                                                                                                                                                                                                                                                                                                                                                                                                                everything was great! i really appreciated the ride to
not listed below. welcome to the team!                                                • marina rodriguez, Housekeeper                                          at your hotel or honoring your staff, we love to hear all the stories                                                                               three team members           i would like to start off by saying that i travel a lot for     the hotel from the airport. my flight was late, so i was
                                                                                                                                                               of your creativity!                                                                                                                                 from Alliance                work. i have stayed in quite a few hampton and other            concerned about the shuttle still running. i was so happy
Courtyard kansas City Plaza                                                         hilton garden inn evanston                                                                                                                                                                                                     hospitality properties       hilton properties, but when you see something special it        that your hotel was at the airport. thanks for exceeding
 • Brandon wilson, Front Desk                                                         • Brian ittara, Van Driver                                               homewood suites lake mary                                                                                                                           celebrated the holiday       should be pointed out. during our stay in charlotte, i had      my expectations! - Stephen
 • cory wade, Front Desk                                                                                                                                       the homewood suites Lake mary staff is celebrating as they create                                                                                   season and acted as          come down to get breakfast for my family of three when
 • Greg collins, Front Desk                                                         hilton garden inn rdu                                                      their “i am sales” culture. everyone in the hotel has made a                                                                                        santa’s helpers. they        i ran into probably the nicest and most pleasant person         Courtyard kansas City Plaza
 • natalie Kresse, Night Audit                                                        • douglas Joppy, Assistant General Manager*                              substantial effort to sell the hotel and is now realizing the                                                                                       spread their holiday         i have ever encountered at a hotel. her name is dianne          my husband and i recently spent a wonderful weekend in
 • Laura solano, Housekeeping                                                         • camila espiritu, Breakfast Server                                      importance of an overall sales effort to find and retain new guests.                                                                                cheer by bringing lunch      moses, and she was the breakfast hostess the morning            Kansas city to celebrate our one year anniversary. Your
 • Albedina ibañez, Housekeeping                                                      • Byron sumrall, Banquet Captain                                         they are looking forward to receiving their “i am sales” hotel                                                                                      to the Alliance              we were there. she was so helpful in every way. i believe       escape dining package was well worth trying out and
                                                                                      • pricilla Gonzalez, Room Attendant                                      certification!                                                                           vicki Kroll, Gm at springhill suites Burr ridge, Barbara   hospitality office in        that she went above and beyond her responsibility in her
                                                                                                                                                                                                                                                        merigold, Gm at courtyard st. charles and Joyce                                                                                                         made our visit extra special. Your customer service was
Courtyard riChmond airPort                                                                                                                                                                                                                                                                                         Oakbrook.                    job, and was even nice enough to offer to walk all the way
                                                                                                                                                                                                                                                        nichols dOs at springhill suites Burr hill.                                                                                                             outstanding... and your complimentary cookies at the front
 • ruth camacho, Housekeeping                                                       holiday inn marshField                                                                                                                                                                                                                                      down to the elevator to push the button for me as my            desk were so addicting we could hardly stay away from
                                                                                     • wendy Barnett, Director of Operations*                                                                                                                                                                                                                   hands were full. i thought that she was very kind in doing      them. thank you again for helping to make our stay in
Courtyard st. Charles                                                                • natasha Jacobson, Front Desk Manager*                                                                                                                           homewood suites                                                                          this and wanted to let someone know that she does an            Kansas city an unforgettable weekend. - Claire and Adam
 • sarah peterson, Assistant General manager                                         • Kyle skong, Assistant Food and Beverage Manager*                                                                                                                durham                                                                                   exceptional job. please pass my regards on to her and tell
                                                                                                                                                                                                                                                       staff members at the                                                                     her next time we come to charlotte we will be staying at        i was really impressed by the service the staff provided.
Courtyard wilmington                                                                homewood suites Crabtree                                                                                                                                           homewood suites                                                                          her hotel. thanks again for the great service. - Jason          everyone was very courteous and receptive to taking care
 • crystal vick, Kitchen supervisor*                                                 • Alena novikavay, Director of Sales*                                                                                                                             durham were rewarded                                                                                                                                     of me while i was there. it was wonderful.
 • megan O’donnell, Front Desk Clerk and Bistro Associate                                                                                                                                                                                              for all their hard work                                                                  homewood suites durham
 • tanya Adams, Front Desk and Bistro Associate                                     homewood suites lake mary                                                                                                                                                                                                                                   the Assistant manager, doug, wrote me a personal note           excellent stay and i’ve told my whole family to stay there.
                                                                                                                                                                                                                                                       with a spring team
                                                                                     • Alan campbell, Assistant General Manager*                                                                                                                                                                                                                in regards to my dissatisfaction from a previous stay. i also   completely changed my view on courtyards, thank you!
                                                                                                                                                                                                                                                       member rally. the
hamPton inn Charlotte                                                                • Leandro Aragon, Front Desk Guest Service                                                                                                                        theme was a luau,                                                                        received a complimentary candy dish with chocolates.
 • shell richardson, Sales Manager*                                                  • Barbara Granberg, Comp Food and Beverage                                                                                                                                                                                                                                                                                 i haven’t found a better hotel in Kansas city.
                                                                                                                                                                team members from homewood suites Lake mary showing                                    complete with flower leis                taking a break from their game of limbo, team   how sweet! i really enjoyed the attention that was paid
 • eli Baclaeco, Front Desk                                                          • carlos medina, Houseman                                                  their “i am sales” spirit.                                                             and even a game of limbo.
                                                                                                                                                                                                                                                                                                members enjoy their umbrella drinks.
                                                                                                                                                                                                                                                                                                                                                to me during my stay. the room was immaculate and the           the service at the hotel was impeccable. very friendly
 • Asunte williams, Front Desk/Night Auditor                                         • nixon Fleurisma, Van Driver                                                                                                                                                                                                                              service was excellent. i had a medical procedure at chapel      staff and helpful.
 • rickey Allison, Maintenance Engineer                                                                                                                                                                                                                team members at the homewood suites durham recently held                                 hill and this hilton was very close to the hospital. i would
                                                                                    homewood suites durham                                                     holiday inn &                                                                           a supply drive to assist the homeless. they collected toiletries                         definitely choose this hotel again. thank you for being
                                                                                                                                                               suites green bay                                                                                                                                                                                                                                 Courtyard st. Charles
hilton garden inn akron-Canton airPort                                               • Joe Francisco, General Manager*                                                                                                                                 and other supplies that were donated to st. James church in                              such a clean and comfortable hotel chain! Love all the
                                                                                                                                                               two girls hockey teams                                                                                                                                                                                                                           the front desk staff was the Best i have ever experienced!
  • corey James, Assistant Food and Beverage Manager*                                • Jennifer evans, Sales and Catering Manager*                                                                                                                     new York which supports more than 1,000 homeless people of                               hiltons, but homewood suites are my favorite. - Nora
                                                                                                                                                               from shattuck st.                                                                                                                                                                                                                                they were all extremely friendly and went out of their
                                                                                     • monique Fireall, Guest Services                                                                                                                                 all ages. the homewood suites brand is also a sponsor of the
                                                                                                                                                               mary’s recently stayed                                                                                                                                                                                                                           way to help. they really stood out and were better than
hilton garden inn danbury                                                            • phyllis Jeter, Guest Services                                                                                                                                   national coalition for the homeless, whose goal is to end                                i stayed at your establishment for several weeks during
                                                                                                                                                               at the property while                                                                                                                                                                                                                            any staff i have ever encountered even when compared
  • Janine Goodsel, Front Desk Supervisor*                                           • sheena Bridges, Room Attendant                                                                                                                                  homelessness across America.                                                             February while my husband received inpatient medical
                                                                                                                                                               playing in the national                                                                                                                                                                                                                          to the staff at luxury hotels and resorts. - Lindsay
                                                                                    * Indicates Promotion                                                                                                                                                                                                                                       treatment at unc healthcare. needless to say, this was
                                                                                                                                                               championship in April.                                                                                                                                                           a very stressful and trying time for us. Your facilities and
                                                                                                                                                               Both teams did very                                                                     Courtyard riChmond airPort                                                                                                                               FairField inn ann arbor
                                                                                                                                                                                                                                                       the hotel is planning a partnership with AA baseball team, the                           services were superb. You offered exactly what i needed         in the short time that i have been the hotel manager for
                                                                                                                                                               well, one team winning
renOvAtiOns And imprOvements                                                                                                                                   first and the other
                                                                                                                                                               winning second. they      national championship Girls hockey team from
                                                                                                                                                                                                                                                       richmond Flying squirrels in their inaugural season. “nutzy” the
                                                                                                                                                                                                                                                       squirrels’ team mascot will be on hand at the courtyard
                                                                                                                                                                                                                                                                                                                                                at a very reasonable price. more importantly, your staff
                                                                                                                                                                                                                                                                                                                                                was outstanding. they truly treated me like a member of
                                                                                                                                                                                                                                                                                                                                                                                                                the Ann Arbor Fairfield inn, i have constantly heard the
                                                                                                                                                                                                                                                                                                                                                                                                                name Atta mustafa. i had the pleasure of meeting him, and
                                                                                                                                                                                         shattuck st. mary’s.                                          richmond to pass out the Grand prize of season tickets for the                           the family. please accept my sincere thanks and extend it       i now understand why he was nominated as associate of
hamPton inn Charlotte                                                             Courtyard riChmond airPort                                                   must have gotten some                                                                                                                                                            to your staff members as well. - Donna and Michael
                                                                                                                                                               good rest on the comfortable holiday inn beds!                                          team’s home games.                                                                                                                                       the quarter by his fellow employees.
recently implemented a new waffle station and installed new 37” flat              the employees of the courtyard richmond Airport will soon
panel tv’s in all guest rooms.                                                    celebrate the newly renovated hotel with a Grand reopening! phase                                                                                                                                                                                             i wanted to comment that the hotel staff was the nicest i       One day while Atta was helping me stock the gift shop, he
                                                                                  One, a complete remodel of the lobby, was complete in April. And                                                                                                                                                                                              have ever encountered. - Joanne                                 humbly told me he once worked at a store, later i found
homewood suites lake mary                                                         phase two, the renovation of the cafe kitchen area will be complete in                                                                                                                                                                                                                                                        out, he actually owned them. i also found out that Atta
                                                                                  June. the employees are all very excited.                                                                                                                                                                                                                     On behalf of st. James church, i would like to thank
during their morning “huddle” the
homewood suites Lake mary staff
                                                                                                                                                                                                 chAirmAn’s cOrner                                                                                                                              you and everyone at homewood suites for your                    had come across hard economic times and had to sell his
                                                                                                                                                                                                                                                                                                                                                                                                                stores and work two jobs to provide for his 6 children.
                                                                                  Courtyard st. Charles                                                                                          by Alliance Hospitality Management Chairman Rolf Tweeten                                                                                       recent and generous gift of travel-sized toiletries. Your
gathered in the lobby to celebrate                                                                                                                                                                                                                                                                                                              commitment to helping hungry and homeless people is
the kick-off of the new proctor &                                                 the hotel has a lobby renovation scheduled this summer and should                                                                                                                                                                                                                                                             what amazed me was the positive, yet humble attitude
                                                                                  be complete by the end of september.                                                                           spring is here and with my sons’ onset into warm weather sports, there is a seasonal reason to think about teAms.                              sincerely appreciated. the items will be distributed at our     that Atta displayed. he never says no if you ask him for
Gamble cleaning products the hotel is                                                                                                                                                            Great teams are more than a collection of great individuals and, indeed, many great teams are more the product of                              community meal programs. we appreciate your support
now using.                                                                                                                                                                                                                                                                                                                                                                                                      help, and amazingly completes every task quickly and
                                                                                                                                                                                                 collective effort, cooperation and working together than sheer talent. it’s quite intentional that teamwork is a core                          of this important community ministry. - Leaeana                 efficiently. All with a smile.
                                                                                  Courtyard wilmington
                                                                                                                                                                                                 Alliance value—operating as a team makes us better at everything we do, and operating as a team with each other,
hilton garden inn                       homewood suites Lake mary getting ready   the courtyard wilmington is
                                        to try out the new products.                                                                                                                             guests, owners, subcontractors, regulatory officials and the like makes for great projects and long-term relationships. i                      On behalf of the board of directors of secu Family              it seems nothing breaks his spirit. i asked him how hard it
evanston                                                                          currently undergoing renovations
                                                                                                                                                                                                 have seen such dramatic examples of teamwork at its finest and what can be accomplished with the recent opening                                house at unc hospitals, let me thank you for your               must be to have to work from sun up until sun down. his
the hotel recently redesigned its banquet space. the new space was                to the hotel which will give the
                                                                                                                                                                                                 of our Aloft chapel hill and the acquisition of the hilton Garden inn O’Fallon.                                                                recent gift, making you a patron of the upcoming                answer was simply, that he felt happy to have a job, and
showcased at an event in may for 450 guests. not only have they                   property a more modern and
                                                                                                                                                                                                                                                                                                                                                Butch & tammy davis tailgate Golf tournament. we feel           have a wonderful family.
redesigned the banquet space, they have also redone their marketing               refreshing look.                                                                                               Great teams typically have longevity and continuity which come from loyalty. As i visit our properties i am always                             fortunate to have your support. - Greg, Executive Director,
collateral and are also unveiling a new e-brochure.                                                                                                                                              delighted to see familiar faces of those of you who have been with us over long periods of time, leading teams,                                SECU
                                                                                                                                                                                                 building relationships and helping us grow. many thanks to those of you who have been with us for setting an                                                                                                   wouldn’t life be so much more meaningful and
                                                                                  Courtyard ann arbor
                                                                                                                                                                                                 example and for all you have done to make us successful.                                                                                                                                                       uncomplicated, if we all thought like Atta? i am very proud
holiday inn marshField                                                            the team members of the                                                                                                                                                                                                                                       hilton garden inn akron-Canton airPort
                                                                                                                    team members at the courtyard wilmington                                                                                                                                                                                                                                                    to have Atta as a part of my team. i look forward to his
the hotel is in the final phase of the ihG holiday inn relaunch. the              courtyard Ann Arbor are looking check on the progress of the renovation.                                                                                                                                                                                      everything was beautiful. we left our car there and when
                                                                                                                                                                teamwork is so important to our success and to giving our guests and colleagues what they have every reason to expect from us. please keep                                                                                                      warm smile, and stories of him and his delightful family. he
program is set to start within the next 30 days.                                  forward to the lobby renovation                                                                                                                                                                                                                               we got back, the car was cleaned off and the driver of the
                                                                                                                                                                collaboration, cooperation and teamwork at the top of your list of behaviors and you will see that we will enjoy even more success in the                                                                                                       really embraces the meaning of life and even through the
                                                                                  scheduled for next month and they can’t wait to see the finished                                                                                                                                                                                              shuttle helped us put our luggage in the car. we have
                                                                                                                                                                future. thanks to everyone for working together to help us be successful.                                                                                                                                                                       clouds and the rain, there is always sunshine in his world,
hilton garden inn akron-Canton airPort                                            product!                                                                                                                                                                                                                                                      already recommended the hotel to many people. - Rhonda          and he in turn provides sunshine in ours.
All 121 rooms at the hotel had new 37” Lcd tv’s installed.

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