spOtLiGht On: ALOFt chApeL hiLL crOsswOrd puzzLe 1.
Aloft chapel hill is a bold, fresh and fun new hotel featuring
loft-inspired design and always-abuzz public spaces. perfectly 2. 3.
positioned for an easy travel experience, Aloft chapel hill is just
a short jump over to the always-buzzing university of north
carolina campus, home of the tarheels and conveniently close to
other area universities, high-tech headquarters and the raleigh-
durham international Airport.
rise and shine in the bright and modern Aloft rooms, offering a 4. 5. 6.
spring 2010 newsletter
bright, airy environment with nine-foot ceilings and extra-large
windows, plush platform beds, walk-in showers and custom
amenities by Bliss® spa. recharge all your gadgets with the plug &
play docking station, which also links your laptop or tunes to the 7.
42” Lcd tv. Guests can also grab a “chapel thrill” in
w xyzsm bar or play a game of pool in the re:mixsm lounge. Other
hotel perks include free hotel-wide wi-Fi, our always-open 8.
re:chargesm gym, stylish splash pool and more!
For the traveler open to possibilities, Aloft chapel hill is a fresh,
fun, forward-thinking alternative. Breeze into a hotel that offers a
whole new travel experience. energy flows in a setting that
combines urban-influenced design, accessible technology and a team members from the new Aloft chapel hill outside the new property.
social scene that’s always abuzz.
Let’s welcome Aloft chapel hill to the Alliance portfolio! Aloft is a new brand for starwood hotels & resorts, with only 40 hotels. it is cutting
edge, easy-breezy and stylish all in one package!
AwArds And Achievements
congratulations to the following team members for their various Courtyard kansas City Plaza
achievements. Keep up the good work! Aubrie cud and ryan helmer split the vote for employee of the
Year 2009. Both exemplify some of the most desirable qualities 12.
Four Points by sheraton one could ask for in a front desk agent. they are knowledgeable
indianaPolis Carmel and genuinely care about the guest. much of their hotel’s success 13.
congratulations to ramon tellez, Banquet is attributable to them.
captain, who won the prestigious stAr
the courtyard Kansas city was also awarded the Grade A Food
award from the hamilton county convention
excellence Award by the Kansas city health department. AcrOss
and visitors Bureau. the award recognized
ramon for his positive attitude, strong work 3. during their morning ____________, team members at homewood suites Lake mary celebrated the kickoff of new cleaning
hilton garden inn danbury
ethic and willingness to do whatever it takes products at the hotel.
diego toledo - employee of the First Quarter
to guarantee a positive experience for guests.
hamilton stAr Award 4. claire and Adam, recent guests at the courtyard Kansas city, wrote their words of praise to the hotel and especially liked the
winner ramon tellez. well done! baymont inn & suites jaCksonville doubletree ___________.
Glen coelho, security officer, was named employee of the
hamPton inn Charlotte Quarter. he was instrumental in spoiling the break-in attempts of 9. new addition to Alliance hospitality, Aloft chapel hill, is conveniently located and near the raleigh-durham ___________ Airport.
shatekia Legrone - employee of the year the vending machines in the hotel. Glen was able to obtain the 11. the hilton Garden inn and the regency ___________ center were welcomed to the Alliance hospitality portfolio in march.
dianne moses - employee of the First Quarter license plate number for local police and was awarded a gift card
from the vending machine management company. 12. in the chairman’s corner, rolf tweeten stresses the importance of ___________ .
homewood suites lake mary
Juan mendoza - employee of the Year
christina ecker - employee of the First Quarter
the hotel also celebrated its 18th year of sponsoring the annual
13. the ___________ county cvB star Award was given to ramon tellez of the Four points by sheraton indianapolis carmel for his
hard work and positive attitude. spOtLiGht On: hiLtOn GArden inn st. LOuis O’FALLOn
intercollegiate Golf tournament for camp Lejune marine base.
in march 2010, Alliance hospitality welcomed the newest addition to our property portfolio. Alliance hospitality was chosen to operate the
Courtyard wilmington dOwn hilton Garden inn and the regency conference center in O’Fallon, illinois.
homewood suites Crabtree
Kenny Burress - Associate of the Quarter 1. the homewood suites durham had a luau for team members and handed out ___________ leis.
the hotel earned an Outstanding rating on the hilton Q.A in
April 2010. the hotel, located just east of st. Louis in the city of O’Fallon, illinois consists of 128 rooms and suites, the Great American Grill restaurant and
2. the courtyard Kansas city was awarded the Grade A Food ___________ Award by the Kansas city health department.
Courtyard riChmond airPort Lounge and is adjacent to the regency conference center. the regency conference center, southern illinois’s premier banquet and event
david Jackson, employee of the Quarter Courtyard ann arbor 5. three team members celebrated the holiday season and acted as santa’s helpers by bringing lunch to the Alliance hospitality venue, offers over 18,000 square feet of flexible indoor and outdoor meeting, conference, exhibit and banquet space.
Katie nguyen was voted employee of the Quarter. she is an office in ___________.
homewood suites durham Overlooking a lovely six-acre lake with an exquisite fountain, the hilton Garden inn st. Louis O’Fallon hotel is an excellent introduction to the
inspiration to all! Katie helps out in every department when 6. ___________ Atta from the Fairfield inn Ann Arbor received some great words of praise from his hotel manager. st. Louis region. if visiting for business, they provide versatile meeting venues and close proximity to local companies, universities and military
congratulations to the housekeeping staff at homewood suites needed. she is always smiling and has a positive attitude. installations such as scott Air Force Base. there are many activities in the surrounding area. Guests can take some time to explore area attractions
durham for receiving a perfect 100% cleanliness during the last 7. ___________ the squirrel will be at the courtyard richmond giving away season tickets for the Flying squirrels games.
unannounced Quality Assurance inspection from hilton. that include Gateway Grizzlies park, the world shooting and recreational complex in sparta, and nAscAr at the Gateway raceway. wrap up a
hilton garden inn akron-Canton airPort 8. the hilton Garden inn evanston recently redesigned banquet space, redid hotel ___________ and unveiled a new ebrochure. day of work or leisure by relaxing in the indoor heated pool and whirlpool—followed by a wonderful meal in the Great American Grill.
congratulations to Gary Abra, night Auditor, for receiving team employee of the Quarter - carrie Lynch
employee of the Year - Brian Kahler 9. shattucks st. mary’s ___________ teams stayed at the holiday inn Green Bay while competing for the national championship.
member of the Quarter for the first quarter. Alliance hospitality is proud to manage the hilton Garden inn and the regency conference center and we extend a warm welcome to all team
members and associates there.
AppOintments And prOmOtiOns
Alliance hospitality management would like to extend a sincere
welcome to these new team members, as well as those who are
• tristin wilson, Sales Coordinator
• veronica Quijije, Housekeeper
news FrOm ALLiAnce
At Alliance hospitality we love seeing our team members thinking
outside the box. whether it’s supporting your community, activities
hamPton inn Charlotte
everything was great! i really appreciated the ride to
not listed below. welcome to the team! • marina rodriguez, Housekeeper at your hotel or honoring your staff, we love to hear all the stories three team members i would like to start off by saying that i travel a lot for the hotel from the airport. my flight was late, so i was
of your creativity! from Alliance work. i have stayed in quite a few hampton and other concerned about the shuttle still running. i was so happy
Courtyard kansas City Plaza hilton garden inn evanston hospitality properties hilton properties, but when you see something special it that your hotel was at the airport. thanks for exceeding
• Brandon wilson, Front Desk • Brian ittara, Van Driver homewood suites lake mary celebrated the holiday should be pointed out. during our stay in charlotte, i had my expectations! - Stephen
• cory wade, Front Desk the homewood suites Lake mary staff is celebrating as they create season and acted as come down to get breakfast for my family of three when
• Greg collins, Front Desk hilton garden inn rdu their “i am sales” culture. everyone in the hotel has made a santa’s helpers. they i ran into probably the nicest and most pleasant person Courtyard kansas City Plaza
• natalie Kresse, Night Audit • douglas Joppy, Assistant General Manager* substantial effort to sell the hotel and is now realizing the spread their holiday i have ever encountered at a hotel. her name is dianne my husband and i recently spent a wonderful weekend in
• Laura solano, Housekeeping • camila espiritu, Breakfast Server importance of an overall sales effort to find and retain new guests. cheer by bringing lunch moses, and she was the breakfast hostess the morning Kansas city to celebrate our one year anniversary. Your
• Albedina ibañez, Housekeeping • Byron sumrall, Banquet Captain they are looking forward to receiving their “i am sales” hotel to the Alliance we were there. she was so helpful in every way. i believe escape dining package was well worth trying out and
• pricilla Gonzalez, Room Attendant certification! vicki Kroll, Gm at springhill suites Burr ridge, Barbara hospitality office in that she went above and beyond her responsibility in her
merigold, Gm at courtyard st. charles and Joyce made our visit extra special. Your customer service was
Courtyard riChmond airPort Oakbrook. job, and was even nice enough to offer to walk all the way
nichols dOs at springhill suites Burr hill. outstanding... and your complimentary cookies at the front
• ruth camacho, Housekeeping holiday inn marshField down to the elevator to push the button for me as my desk were so addicting we could hardly stay away from
• wendy Barnett, Director of Operations* hands were full. i thought that she was very kind in doing them. thank you again for helping to make our stay in
Courtyard st. Charles • natasha Jacobson, Front Desk Manager* homewood suites this and wanted to let someone know that she does an Kansas city an unforgettable weekend. - Claire and Adam
• sarah peterson, Assistant General manager • Kyle skong, Assistant Food and Beverage Manager* durham exceptional job. please pass my regards on to her and tell
staff members at the her next time we come to charlotte we will be staying at i was really impressed by the service the staff provided.
Courtyard wilmington homewood suites Crabtree homewood suites her hotel. thanks again for the great service. - Jason everyone was very courteous and receptive to taking care
• crystal vick, Kitchen supervisor* • Alena novikavay, Director of Sales* durham were rewarded of me while i was there. it was wonderful.
• megan O’donnell, Front Desk Clerk and Bistro Associate for all their hard work homewood suites durham
• tanya Adams, Front Desk and Bistro Associate homewood suites lake mary the Assistant manager, doug, wrote me a personal note excellent stay and i’ve told my whole family to stay there.
with a spring team
• Alan campbell, Assistant General Manager* in regards to my dissatisfaction from a previous stay. i also completely changed my view on courtyards, thank you!
member rally. the
hamPton inn Charlotte • Leandro Aragon, Front Desk Guest Service theme was a luau, received a complimentary candy dish with chocolates.
• shell richardson, Sales Manager* • Barbara Granberg, Comp Food and Beverage i haven’t found a better hotel in Kansas city.
team members from homewood suites Lake mary showing complete with flower leis taking a break from their game of limbo, team how sweet! i really enjoyed the attention that was paid
• eli Baclaeco, Front Desk • carlos medina, Houseman their “i am sales” spirit. and even a game of limbo.
members enjoy their umbrella drinks.
to me during my stay. the room was immaculate and the the service at the hotel was impeccable. very friendly
• Asunte williams, Front Desk/Night Auditor • nixon Fleurisma, Van Driver service was excellent. i had a medical procedure at chapel staff and helpful.
• rickey Allison, Maintenance Engineer team members at the homewood suites durham recently held hill and this hilton was very close to the hospital. i would
homewood suites durham holiday inn & a supply drive to assist the homeless. they collected toiletries definitely choose this hotel again. thank you for being
suites green bay Courtyard st. Charles
hilton garden inn akron-Canton airPort • Joe Francisco, General Manager* and other supplies that were donated to st. James church in such a clean and comfortable hotel chain! Love all the
two girls hockey teams the front desk staff was the Best i have ever experienced!
• corey James, Assistant Food and Beverage Manager* • Jennifer evans, Sales and Catering Manager* new York which supports more than 1,000 homeless people of hiltons, but homewood suites are my favorite. - Nora
from shattuck st. they were all extremely friendly and went out of their
• monique Fireall, Guest Services all ages. the homewood suites brand is also a sponsor of the
mary’s recently stayed way to help. they really stood out and were better than
hilton garden inn danbury • phyllis Jeter, Guest Services national coalition for the homeless, whose goal is to end i stayed at your establishment for several weeks during
at the property while any staff i have ever encountered even when compared
• Janine Goodsel, Front Desk Supervisor* • sheena Bridges, Room Attendant homelessness across America. February while my husband received inpatient medical
playing in the national to the staff at luxury hotels and resorts. - Lindsay
* Indicates Promotion treatment at unc healthcare. needless to say, this was
championship in April. a very stressful and trying time for us. Your facilities and
Both teams did very Courtyard riChmond airPort FairField inn ann arbor
the hotel is planning a partnership with AA baseball team, the services were superb. You offered exactly what i needed in the short time that i have been the hotel manager for
well, one team winning
renOvAtiOns And imprOvements first and the other
winning second. they national championship Girls hockey team from
richmond Flying squirrels in their inaugural season. “nutzy” the
squirrels’ team mascot will be on hand at the courtyard
at a very reasonable price. more importantly, your staff
was outstanding. they truly treated me like a member of
the Ann Arbor Fairfield inn, i have constantly heard the
name Atta mustafa. i had the pleasure of meeting him, and
shattuck st. mary’s. richmond to pass out the Grand prize of season tickets for the the family. please accept my sincere thanks and extend it i now understand why he was nominated as associate of
hamPton inn Charlotte Courtyard riChmond airPort must have gotten some to your staff members as well. - Donna and Michael
good rest on the comfortable holiday inn beds! team’s home games. the quarter by his fellow employees.
recently implemented a new waffle station and installed new 37” flat the employees of the courtyard richmond Airport will soon
panel tv’s in all guest rooms. celebrate the newly renovated hotel with a Grand reopening! phase i wanted to comment that the hotel staff was the nicest i One day while Atta was helping me stock the gift shop, he
One, a complete remodel of the lobby, was complete in April. And have ever encountered. - Joanne humbly told me he once worked at a store, later i found
homewood suites lake mary phase two, the renovation of the cafe kitchen area will be complete in out, he actually owned them. i also found out that Atta
June. the employees are all very excited. On behalf of st. James church, i would like to thank
during their morning “huddle” the
homewood suites Lake mary staff
chAirmAn’s cOrner you and everyone at homewood suites for your had come across hard economic times and had to sell his
stores and work two jobs to provide for his 6 children.
Courtyard st. Charles by Alliance Hospitality Management Chairman Rolf Tweeten recent and generous gift of travel-sized toiletries. Your
gathered in the lobby to celebrate commitment to helping hungry and homeless people is
the kick-off of the new proctor & the hotel has a lobby renovation scheduled this summer and should what amazed me was the positive, yet humble attitude
be complete by the end of september. spring is here and with my sons’ onset into warm weather sports, there is a seasonal reason to think about teAms. sincerely appreciated. the items will be distributed at our that Atta displayed. he never says no if you ask him for
Gamble cleaning products the hotel is Great teams are more than a collection of great individuals and, indeed, many great teams are more the product of community meal programs. we appreciate your support
now using. help, and amazingly completes every task quickly and
collective effort, cooperation and working together than sheer talent. it’s quite intentional that teamwork is a core of this important community ministry. - Leaeana efficiently. All with a smile.
Alliance value—operating as a team makes us better at everything we do, and operating as a team with each other,
hilton garden inn homewood suites Lake mary getting ready the courtyard wilmington is
to try out the new products. guests, owners, subcontractors, regulatory officials and the like makes for great projects and long-term relationships. i On behalf of the board of directors of secu Family it seems nothing breaks his spirit. i asked him how hard it
evanston currently undergoing renovations
have seen such dramatic examples of teamwork at its finest and what can be accomplished with the recent opening house at unc hospitals, let me thank you for your must be to have to work from sun up until sun down. his
the hotel recently redesigned its banquet space. the new space was to the hotel which will give the
of our Aloft chapel hill and the acquisition of the hilton Garden inn O’Fallon. recent gift, making you a patron of the upcoming answer was simply, that he felt happy to have a job, and
showcased at an event in may for 450 guests. not only have they property a more modern and
Butch & tammy davis tailgate Golf tournament. we feel have a wonderful family.
redesigned the banquet space, they have also redone their marketing refreshing look. Great teams typically have longevity and continuity which come from loyalty. As i visit our properties i am always fortunate to have your support. - Greg, Executive Director,
collateral and are also unveiling a new e-brochure. delighted to see familiar faces of those of you who have been with us over long periods of time, leading teams, SECU
building relationships and helping us grow. many thanks to those of you who have been with us for setting an wouldn’t life be so much more meaningful and
Courtyard ann arbor
example and for all you have done to make us successful. uncomplicated, if we all thought like Atta? i am very proud
holiday inn marshField the team members of the hilton garden inn akron-Canton airPort
team members at the courtyard wilmington to have Atta as a part of my team. i look forward to his
the hotel is in the final phase of the ihG holiday inn relaunch. the courtyard Ann Arbor are looking check on the progress of the renovation. everything was beautiful. we left our car there and when
teamwork is so important to our success and to giving our guests and colleagues what they have every reason to expect from us. please keep warm smile, and stories of him and his delightful family. he
program is set to start within the next 30 days. forward to the lobby renovation we got back, the car was cleaned off and the driver of the
collaboration, cooperation and teamwork at the top of your list of behaviors and you will see that we will enjoy even more success in the really embraces the meaning of life and even through the
scheduled for next month and they can’t wait to see the finished shuttle helped us put our luggage in the car. we have
future. thanks to everyone for working together to help us be successful. clouds and the rain, there is always sunshine in his world,
hilton garden inn akron-Canton airPort product! already recommended the hotel to many people. - Rhonda and he in turn provides sunshine in ours.
All 121 rooms at the hotel had new 37” Lcd tv’s installed.