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					              OVERVIEW AND SCRUTINY COMMITTEE
                     TECHNICAL SERVICES
                      20TH FEBRUARY, 2003




REPORT OF THE DIRECTOR OF TECHNICAL SERVICES

LOCAL TRANSPORT PLAN

Purpose of Report
This report reviews progress made since August 2002 in respect to the strategies
and objectives set out in the Local Transport Plan (Annual progress Report
2002).

Background

The Local Transport Plan links council policy, aims and objectives, to the
various work programmes undertaken to deliver those policies within available
funding.

Like all plans the Local Transport Plan needs monitoring both for effective
delivery and to review priorities as they change over time.

Progress and Programme Information

The following report on progress and programme information is related to table
1.1 NPTCBC LTP Transport Strategy and Objectives.

Traffic Growth and Mode Share

Raise the Profile of Maintenance and Importance of the Highway Network

The council has evidenced this by increasing the highway maintenance budget
for 2002/2003 in real terms by £925k. The WAG has also recognised the issue
and has made specific grants for severe weather damage of £1.4m and a special
maintenance grant of £1.1m. Annual Revenue spend is now £5.5m and the
Capital Maintenance rolling programme is £1.5m




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Complete the Port Talbot Peripheral Distributor Road

Funding though restricted has allowed some progress viz.:
PDR1B             Land acquisition
PDR1C             Completion of design, Preparation of compulsory purchase
                  orders, preparation for public enquiry.
PDR2              Topographical survey, environmental impact assessment,
                  preliminary geotechnical survey and limited design.

Encourage Transfer of Freight off Roads

Officers are considering a draft consultant‟s report on the development of a
possible rail freight terminal in the borough.

Public Transport

Improve Public Transport Facilities and increase Patronage by more
Affordable Services

In the Transport Grant settlement for 2002/2003, WAG allocated £800k to the
Integrated Transport Strategy and £1.2m to SWWITCH to upgrade bus stops.

Patronage on all bus routes has risen dramatically during the year according to
anecdotal evidence from bus operators. Some say by as much as 10%. A
significant proportion of this increase can be attributed to the success of the
introduction of free concessionary travel for the elderly and disabled, measured
by the extra passes issued.

Unfortunately monitoring of passenger uptake and journey analysis depends on
regular and detailed statistical information from bus operators and this is not
forthcoming. Operators have concerns over commercial sensitivity of data and
these need to be overcome before any meaningful dialogue can take place.

In 2001/02 the number of concessionary bus passes issued was 14,000 in Neath
Port Talbot. During 2002/03, 20,000 Smartcards, replacing the old passes, have
been issued to monitor concessionary fares. This take up is due to increase with
the qualifying age for males reducing to 60 from April 2003.

If funding remains available, over time, Smartcard technology will be expanded
for general data capture on all modes of transport as appropriate having regard
to its cost effectiveness.



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Improve Park and Ride and Expand the Service

2002/03 saw completion of the contract to upgrade facilities and access to the
Port Talbot Parkway. The aim of this project funded by WAG was to provide a
high quality environment for a major modal change facilities i.e. car to rail. The
car parks were resurfaced, CCTV coverage installed and access improved for
pedestrians, disabled and cyclists in the £700k works.

The Milland Road service was very successful over the Christmas shopping
period. Preparations are now in hand to commission a study into the feasibility
of providing a Park and Ride scheme from the M4 at Margam.

Produce a Bus Strategy by 2003

A draft bus strategy was submitted by SWWITCH to WAG in 2002.
Consultants have been appointed to produce a strategy specific to Neath Port
Talbot. This document is required to be available for forwarding to WAG by
30th June 2003. The cost of the study is being met by WAG.

Improve Rail Line Speed and Gauge West of Cardiff

SWWITCH commissioned a rail study from Atkins and a final report is
awaited. Copies of the report will be forwarded to WAG and the Strategic Rail
Authority. This may form the basis for future progress in this area.

Travel to School/Work

Travel To School

Improve School Transport through introducing more Modern Buses

Members have approved the action plan for the best value review for
transportation services, which confirms this objective. Officers are currently
preparing tenders for the school bus contract the specification includes
provision that school buses must be under 20 years old. The tender also requires
tenderers to set out in % terms the cost element in the bid that covers vehicle
provision. The latter will allow officers to assess the relative levels of
investment being put into vehicles by tenderers.




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Increase the Profile and Number of Safer Routes to Schools

During 2002 a number of schemes for safer routes to schools have been
designed and implemented on site with WAG funding of £365k and NPT
funding of £50k. To date the main concentration has been schools in the
Sandfields and Cimla areas because of the concentration of pupils located in
these areas. Further schemes are proposed for 2003 subject to WAG funding
approval.

Hearts and Minds

Whilst teaching the rudiments of road safety is essentially at the core of the role
of the Road Safety Unit, that role has evolved in recent years.

Educating the younger members of our community to think about the issues of
green sustainable transport will hopefully give them a happier, healthier and
safer future.

To this end the Road Safety Unit has developed a rolling programme of
curriculum linked lessons, specifically for Year 7-9 pupils (11-14yrs) designed
to inform and educate pupils on the realities of current transportation trends, and
how it will impact upon their lives.

Encourage more Organisations and Schools to implement
Green Transport Plans (GTPs)

In April 2002 the SWWITCH Travel Plan Co-ordinator was appointed. A lot of
her work has concentrated on the Port Talbot, Neath and Swansea corridors as
the majority of pupils and working population live around these corridors.

Proposals to introduce a Green Travel Plan for NPTCBC are well advanced but
as is often the case funding the proposals is causing difficulties.

Further a School Travel Plan Co-ordinator has been appointed from WAG
funds. Work is progressing in 5 schools:

      Crynallt Infants and Juniors
      Central Infants and Juniors (PT)
      Bryncoch Church in Wales
      Rhydyfro
      Neath Abbey Infants and Mynachloggnedd



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Cycling and Walking

Promote Health and Sustainability through increasing the numbers of
Cyclists and Walkers.

The council now has 74.5km of off road cycle routes and the national cycle
route through the borough links Newport to Milford Haven. From these points
are connections to the European cycle network. As part of the councils
monitoring procedures cycle counters are being installed in the following
locations.

Aberafan Promenade
Adjacent A483 Jersey Marine
Neath Canal Towpath
Pontardawe Recreation Ground
Rear of Glan-y-Mor Avenue Port Talbot

As over time data is collected (base year 2003) reports on usage will be made as
part of the council‟s performance indicators submissions.

Improve Cycling and Walking Routes for General Transport Use
as well as Leisure Users

The current programme of cycle way development is aimed at improving
cycling links in urban areas to places of employment. However these routes
double up in providing a safe means of access from urban areas to the
countryside and hence also encourage leisure use.

Safety

Reduction of Accidents and Vehicle Speeds

Following the receipt of accident data from the police it has been possible to
rank all the requests previously received for traffic calming works. All streets,
which have had 5 accidents or more in the previous 5 years will be addressed in
the 3-year capital rolling, programme. Vehicle speeds in the Authority‟s area
has reduced by approximately 3 % partly due to the work of the Speed Camera
Partnership which uses fixed and mobile sites and also due to traffic calming
measures which have been introduced.

Fatal accidents were 8 in 2001 and 7 in 2002.




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Introduction of 20mph Speed Limits and Home Zones

Since April 2002 the following traffic calming schemes including 20mph zones
have been designed.

1.    Local safety scheme, Briton Ferry
2.    Area traffic management scheme, Neath Road, Briton Ferry
3.    Caradog Street rear lane, Port Talbot
4.    Fforest Hill, Aberdulais
5.    Penscynor, Cilfrew
6.    London Road, Neath Port Talbot C.B.C
7.    Main Road,Cilfrew

They are expected to be completed on site by the end of June 2003.

As part of the revised 2002/2003 work programme further investment of £270K
is proposed with 10 schemes being considered. These will be brought forward
for approval shortly.

Social Inclusion

Improve Access and Facilities for People with Reduced Physical Mobility

As a consequence of the Neath Town Centre Traffic management review an
additional taxi rank is to be provided which will enable easier access for
passengers together with additional parking bays for disabled drivers. Works
have also been undertaken across the authority‟s area for additional disabled
crossings and Individual Disabled Parking Bays where the applicant has met the
council‟s criteria.

5 additional disabled crossing in Neath and Port Talbot have been designed and
the work issued. These should all be completed on site by June 2003.

A new pedestrian route with improved signage and lighting is being constructed
between the railway station and the bus station in Port Talbot.

Bus Stop improvements along the Neath Port Talbot and Margam corridors are
well advanced which facilitate the use of low platform buses.




TS-OS-200203-REP-TS
In design phase are the bus stop improvements for the Neath Port Talbot (phase
2) and the extension of the principle to community bus stops especially in our
communities first wards. Further plans to upgrade public lighting around bus
stops and recreational areas funded by communities‟ first grant will do much to
encourage people to use the facilities.

Expand Community Transport including Shop Mobility

In 2002 NPTCBC received Local Transport Service Grant from WAG of £373k
for bus services and community transport. Part of this has been utilised to
contract hire 3 wheelchair accessible minibuses and 3 wheelchair accessible
people carriers (cost £52k). These have been allocated to the 4 Community
Transport Schemes.

The Community Transport Forum has been extended to include public and
private transport operators. A sub group is charged to investigate the feasibility
of integrating all transport resources to effectively deliver transport for all our
communities.

Coming out of this and confirmed in the Transportation Best Value Review is
an application for funds from WAG Transport Grant to introduce a pilot scheme
of Transport for Communities. This concept seeks to build further on the work
of Community Transport by providing integrated transport that delivers an
adequate level of transport to all our communities and especially for people
experiencing social exclusion for whatever reason.

Environment

Improve Air Quality

The Taibach/Margam Air quality Management Area Action Plan has been
introduced to further this objective and reduce PM10 (as laid down in the Air
Quality Wales Regulations 2000). Included in the action plan is support for the
proposals to build the PDR. This will enable the introduction on the A48 of
traffic calming and landscaping which will do much to improve the quality of
the environment on this busy corridor.




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Encourage Low and Zero Emission Vehicles

A target in the Environmental Stewardship Best Value Action Plan is the
number of council vehicles meeting Euro 3 standard. Currently 33% of the
councils HGV`s meet the standard. The replacement programme will achieve
100% by the end of March 2005. Similarly other vehicles are being replaced as
required with those that meet the current standard.

The vehicle replacement policy of First Cymru following the same criteria will
over time also improve the quality of emissions.

Summary

The report shows much has been done to direct resources set by the Local
Transport Plan and that the department is now focused on delivering a fully
integrated transport policy. Increasingly a highways infrastructure is being
created that delivers enhanced safety for all our communities and encourages
social inclusion and economic prosperity. Public and school transport
investment will complement work on safe routes to schools and bus corridors to
encourage modal shift and provide travel opportunities for all our residents but
especially those experiencing social exclusion for whatever reason.

Background Papers

NPTCBC Local Transport Plan 2000-05
NPTCBC LTP Annual Progress Report 2002

Officer Contact

Alex Side, Transportation Policy Officer
Tel.No. 01792 512618
e.mail: a.side@neath-porttalbot.gov.uk




TS-OS-200203-REP-TS
              OVERVIEW AND SCRUTINY COMMITTEE
                     TECHNICAL SERVICES
                      20TH FEBRUARY, 2003




REPORT OF THE DIRECTOR OF TECHNICAL SERVICES

POLICY REVIEW PARKING
INTERIM REPORT

Purpose of Report

The purpose of this report is to set out information which has been obtained
principally regarding car park usage and comparative car park charges and to
consider key issues relating to some aspects of parking.

Car Park Usage

A series of surveys of car park occupancy were undertaken in November and
December to assess the extent of use by the general public, disabled badge
holders and Council staff. The surveys covered all the Council‟s town centre
car parks in Port Talbot, Neath and Pontardawe. The November surveys were
intended to give an indication of usage in a fairly typical period, whilst the
December surveys, on Saturdays 7th and 21st, focussed on the pre-Christmas
situation.

All the surveys took the form of an hourly count of occupancy. In addition full
in/out counts were taken at the multi-storey car parks on one of the November
survey days.




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The results are summarised in Appendix A which demonstrates that on every
occasion when a survey was conducted there was significant spare parking
capacity in each town centre. Of particular significance is that this was true in
both Port Talbot and Neath even on the last Saturday before Christmas when
parking was free of charge. This suggests that there is no justification for
increasing overall car park capacity. However, it should be noted that in Neath
the imminent closure of the Water Street car park, with 80 spaces, will mean that
pre-Christmas occupancy would be over 93% if similar levels of usage are
experienced in future.

Disabled Parking in Car Parks

The surveys identified the numbers of disabled badge holders using the car
parks. The main finding was that such usage is much higher than the number of
designated disabled spaces, particularly in Port Talbot, where there was a
maximum of over 270 badge users with only 43 designated spaces. The
difference is less severe in Neath with a maximum of 111 badge users for 72
spaces. In Pontardawe, despite there being only 4 designated disabled spaces in
the car parks, the provision appeared to meet demand.

Staff Parking

In Port Talbot there are typically up to a maximum of about 250 staff parked in
the multi-storey car park on weekdays, which is over half of all users. Because
the staff parking is restricted to the upper floors and there is excess capacity in
the car park there is little or no adverse effect on the general public using the car
park.

In Neath there are typically up to a maximum of about 200 staff in total parked
in three sites – multi-storey 105, Water Street 65, Rosser Street 30. The latter is
thus at times almost exclusively a staff car park on weekdays. Water Street is
also predominantly occupied by staff on weekdays. When this site closes in the
near future, for the Civic Centre development, its usage will clearly be displaced
and, in the short term, the only practical alternative will be the multi-storey.
There is, however, sufficient spare capacity in the multi-storey to accommodate
this.

Car Park Tariffs

Comparative information on current car park tariffs has been obtained form
Bridgend, Rhondda Cynon Taff, Carmarthenshire, Merthyr Tydfil, Cardiff and
Swansea Councils. Details are set out in Appendix B.



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The information for Cardiff includes their on-street voucher parking scheme
which now covers some 1900 spaces in and around the city centre.

The current Neath Port Talbot charges are mostly below those in Swansea, are
equal to or below those in Bridgend and Porthcawl, but are higher in some cases
than those in Llanelli and Carmarthen for short or medium stay. The most
striking feature is the lack of long stay parking in Port Talbot. Every other town
referred to in the table, including Cardiff and Swansea, has some long stay
provision at lower cost than for an 8 or 9 hour stay in Port Talbot.

Issues relating to Car Parks and Car Park Tariffs

Car Park Capacity:

The surveys demonstrate that currently there is sufficient capacity provided in
the three main town centres. In Neath there has been a request for off-street
parking provision in Windsor Road, possibly on the site to the rear of the now-
closed Talk of the Abbey Club. In terms of current use of the existing car parks
this does not appear justified.

In general there would appear to be no grounds for increasing car park capacity.
For the Council to adopt such a position would be broadly in line with Central
Government and WAG policies by discouraging, or at least not encouraging
additional car use, without choking the commercial vitality of the town centres.
Encouragement for additional activity in the town centres would then be by
ongoing and further measures to encourage public transport use.

Multi-Storey Car Parks:

It appears from the surveys that the multi-storey car parks are the least popular,
in the sense that it is the surface car parks which fill up, leaving spare capacity in
the multi-storeys. There are a number of factors which affect this situation.
Firstly in Neath and particularly in Port Talbot the multi storeys simply provide
a large proportion of the Council‟s car park spaces. Secondly, the surface car
parks are more conveniently located for some users. But thirdly the fact that
they are multi-storey car parks, requiring both pedestrian and vehicle access to
be made between the various levels, linked to their generally poor internal
condition, may be a determent to their use.

On the basis of seeking to meet current peak public demand for parking spaces
the Neath multi-storey with 427 spaces appears to be of about the required size,
when the closure of the Water Street car park is taken into account.



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However the Port Talbot multi-storey, with 743 spaces, has around 250 spare
spaces, with public usage on Saturdays peaking at a little under 500 users. It is
estimated that a surface car park on the current site would accommodate around
175 cars. Thus whilst the current size of structure may not be needed, one with
the equivalent of three full floors would still be needed. In terms of the current
structure, which has split levels, the top three levels (3B – 55 spaces, 4A – 122
spaces and 4B – 59 spaces) could be considered as not being needed.

On weekdays over half the maximum occupancy is staff. In the short term this
is unlikely to change although it may reduce in the medium to long term
depending on the outcome of the Council‟s accommodation strategy. If staff
parking could be accommodated elsewhere then, at least on weekdays, a much
simpler two level car park with, say, 360 spaces would meet current public
demand. However, this would involve demolition and rebuilding on the current
multi storey site, together with the provision of alternative staff parking. On
Saturdays that alternative provision would have to cater for public use, and
would therefore need to be easily accessible from the town centre.

The demand for alternative capacity on Saturdays and also on Tuesdays, would
be significantly reduced if the market, which currently occupies the 107 space
Station Road car park, could be relocated into, say, the pedestrian area or the
civic square. At present it has the double effect of both attracting shoppers into
the town whilst at the same time reducing the available parking.

It is understood that there is a legal link between the Aberafan Shopping Centre
and the Council‟s provision of associated adequate parking. Details are being
sought on this matter but any substantial change may require negotiation with
the Shopping Centre owners. Informal discussions with the new owners indicate
that they may be interested in taking an involvement in the car park.

Car Park Tariffs

The current Neath Port Talbot car park tariffs have been in place since April
2001. Prior to that they had been increased in successive years, in part in an
attempt to discourage car use into the town centres. In Neath the policy had also
been introduced of a maximum 4 hour stay in the town centre car parks with low
cost, long stay parking in Milland Road. The result in terms of comparisons
with other Councils is as set out previously with the most significant issue being
that of long stay parking in Port Talbot.




TS-OS-200203-REP-TS
Whilst there is no equivalent site in Port Talbot to Milland Road in Neath, the
issue could be addressed by designating the upper levels of the multi-storey for
long stay. The site is at least similar to Milland Road in that road access to it is
separate from the town centre. The upper levels are also at present substantially
underused. Careful consideration would have to be given both to the long stay
tariff, and to the tariff in the remainder of the car park. Given the comparison
with neighbouring authorities and that the £1 charge in Milland Road has been
unchanged for at least 2 years it may be appropriate to consider increasing it and
then applying a similar charge in Port Talbot.

Next Report

Work is continuing on several aspects of the reviews, in particular residents
parking, parking permits, and decriminalised parking enforcement. It is
proposed that the next report will encompass these together with consideration
of where car park charges should be applied, the future of the multi storey car
parks and the provision of “Park and Ride” facilities.

Consultation

Wide ranging consultation was carried out as part of the Neath Town Centre
Traffic Management and Parking Review. This raised numerous parking policy
issues which are encompassed in the present review. Officers have arranged to
meet representatives of the Port Talbot traders to discuss parking policy issues
specific to that town. Given that this is a policy review, rather than looking at
specific issues in particular streets or areas, and that its scope is already very
comprehensive, Members views would be welcomed on whether further
consultation exercises to highlight policy issues should be carried out elsewhere
in the County Borough.

Summary

The above sets out information and discusses some issues relating to certain
aspects of the scope of the review. Work is continuing on these and the other
issues.

Members are requested to consider the matters set out and to give their views on
the issues raised.




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Appendices

Appendix A – Council Car Parks Occupancy Surveys
Appendix B – Car Park Tariffs – Comparative Information

Background Papers

Car park usage surveys – November and December 2002.

Officer Contact

Mike Richardson, Transport Policy Manager
Tel No. 01792 512711
E.mail: m.richardson@neath-porttalbot.gov.uk




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                                                                                                               APPENDIX A
                                               Council Car Parks Occupancy Surveys

                                                       Retail
        Town              Sites       Spaces          Car Park                  Surveys             Max.Occ.     Spare Spaces
                                                       Spaces            Date             Sites

Pontardawe                 4          164(1)            297         Tues.26/11/02          All        70%            49
                                                     Somerfield     Fri. 29/11/02          All        71%            48
                                                       Lidl         Sat. 30/11/02          All        54%            75

Neath                      6      1020 W/Day             568        Tues.5/11/02           All        62%            385
                                  1081 Sat             Safeway      Fri. 8/11/02           All        53%            476
                                                        B&Q         Sat. 9/11/02           All        50%            543

                                                                    Sat. 7/12/02        All           74%            285
                                                                    Sat. 21/12/02     MSCP &          86%(2)         146
                                                                                       Civic

Port Talbot                 6(3) 1006 Tues.             448         Tues.12/11/02         All (4)     73%            275
                                 1113 Mon,Wed,        Tesco &       Fri. 15/11/02         All(4)      66%            380
                                      Thurs.Fri.      Overspill     Sat. 16/11/02         All(4)      59%            443
                                 1077 Sat.
                                                                    Sat. 7/12/02          All(4)      71%            313
                                                                    Sat. 21/12/02         MSCP        75%(2)         272

    Notes:       (1)      Estimate – 2 sites, not marked.
                 (2)      Estimate for all car parks assuming surface car parks full.
                 (3)      Includes car park below Heilbronn Way with 61 spaces where no charge is applied.
                 (4)      All car parks open to the public on the respective days.
                          Civic Centre closed Mon-Fri, Station Road closed Tues & Sat.
    TS-OS-200203-REP-TS
CAR PARK TARIFFS –                                                                                                                       APPENDIX B
COMPARATIVE INFORMATION


                   NPT                   B‟end & P‟cawl           Pontypridd                  Aberdare            Carmarthen         Llanelli     Merthyr


Hrs   Port
Up    Talbot  Port     Neath    Neath   Short    Long     Short    Med         Long   Short    Med       Long   Short   Long     Short   Long
To    Civic & Talbot   Town     Long    Stay     Stay     Stay     Stay        Stay   Stay     Stay      Stay   Stay    Stay     Stay    Stay
      Surface MSCP     Centre   Stay

 1       70      70       70     1.00       70      70      50        30        50      30       20       50      70    70/120     70    70/120      20

 2     1.20    1.20      1.20    1.00     1.20    1.20     1.00       60        50      50       40       50      70    70/120     80    70/120      40

 3     1.50    1.20      1.50    1.00     1.80    1.20     1.50      1.00       50    1.00       70       50    1.20    70/120     90    70/120      50

 4     1.70    1.80      1.80    1.00     3.00    2.50     2.00      1.00       50    2.00       70       50    2.00    70/120   1.00    70/120      70

 5     1.70    1.80       -      1.00     5.00    2.50    10.00      2.00      1.00   10.00     1.50      50      -     70/120   1.20    70/120    1.10

 6     3.00    2.15       -      1.00     5.00    2.50    10.00      2.00      1.00   10.00     1.50      50      -     70/120   1.20    70/120    1.10

 7     3.00    2.15       -      1.00     5.00    2.50    10.00      2.00      1.00   10.00     1.50      50      -     70/120   1.20    70/120    1.10

 8     4.00    3.10       -      1.00     5.00    2.50    10.00      2.00      1.00   10.00     1.50      50      -     70/120   1.20    70/120    1.10

 9     4.00    3.10       -      1.00     5.00    2.50    10.00      2.00      1.00   10.00     1.50      50      -     70/120   1.20    70/120    1.10

10     4.00    3.10       -      1.00     5.00    2.50    10.00      2.00      1.00   10.00     1.50      50      -     70/120   1.20    70/120    1.10




        TS-OS-200203-REP-TS
                                                                                          APPENDIX B (Cont/d)


                                Swansea                                                Cardiff

 Hrs up       Short   Long    St. Davids    Quadrant   High St   North Rd     North Rd           Cardiff
  To          Stay    Stay    MSCP &         MSCP      MSCP      Short Stay   Long Stay           Bay      Barrage
                             Clarence Tce

    1           80      80         80         1.00      1.50       1.70                            30       1.00

    2         1.60    1.60       1.60         2.00      1.50       1.70        All day             60       2.00

    3         2.40    2.30       2.10         3.00      1.50       2.00         2.70               90       3.00

    4           -     2.30       3.20         4.00      1.50       2.70       Afternoon           1.20        -

    5           -     2.30       4.20         5.30      3.00       3.70         2.20              1.70        -

    6           -     2.30       5.20         6.60      3.00       5.20                           2.10        -

    7           -     2.30       6.20         7.90      3.00       6.90                           3.20        -

    8           -     2.30       7.20         9.20      3.00       6.90                           4.20        -

    9           -     2.30       8.20        10.50      3.00       6.90                           4.20        -

   10           -     2.30       9.20        11.80      3.00       6.90                           4.20        -




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                                                         APPENDIX B (Cont/d)

                                    Cardiff
                              On Street Vouchers

   Hrs up to          Short Stay             Long Stay


       1                1.00                   1.00

       2                2.00                   1.00

       3                  -                    1.00

       4                  -                    1.00

       5                  -                    1.00

       6                  -                    2.00

       7                  -                    2.00

       8                  -                    2.00

       9                  -                    2.00

      10                  -                    2.00




TS-OS-200203-REP-TS
              OVERVIEW AND SCRUTINY COMMITTEE
                     TECHNICAL SERVICES
                      20th FEBRUARY, 2003




REPORT OF THE DIRECTOR OF TECHNICAL SERVICES

COMMUNITY PLAN MONITORING –TRANSPORT

Purpose of the Report

This report reviews progress towards the specific transport targets set out in the
Community Plan.

Background

The transport elements of the community plan have specific targets that the
Council wishes to meet. Some of the targets are visionary and deal with the
longer term to 2012. This report deals with reviewing the specific targets that
are required to be met by 2006.

Progress

The specific targets are:

By 2006

 Increase by 5% the numbers of passengers on buses using the “Green
  Route”

There are 2 main issues relating to this target:

The bus companies remain reluctant to provide ongoing data to monitor take up
of the relevant services. Without this information the Council cannot gauge the
success or otherwise of its policies in this area. The baseline data provided for
2001/2002 can only be used in aggregate for the 3 “Green Routes”, Neath to
port Talbot, Neath to Cimla and Neath to Morriston. This high level data does
not help to monitor the individual circumstance of the 3 routes.




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The introduction of free concessionary fares from April 2002 has resulted in a
significant increase in bus usage. The lack of data from the bus companies on
journeys prevents accurate reporting of progress toward the target. Anecdotal
evidence is that the 2006 target has already been met.

To address the lack of co-operation on data sharing it is proposed that senior
managers from First Cymru be invited in the near future to a meeting of this
Committee so that issues on partnering and data sharing can be frankly
discussed.

On the matter of concessionary fares it is evident that the success of that policy
is affecting the Council‟s “ Green route” target; the increase from the free
passes is eclipsing the increased take up on the green corridors by fare paying
passengers. This could be addressed by removing concessionary travel from the
base line data and only measuring changes in the fare paying population. Again
a reliable data stream is required to do this.

 Increase by 5% the number of children walking to school

The baseline was established in 2002 and surveys will be conducted in January
and July of each year. The first full year‟s data will therefore be reported in
August 2003. For primary schools the baseline was 5033 pupils walking to
school.

 Increase to 100% the road safety training programme within all local
  education establishments

Utilising WAG funding the Road Safety Unit has strengthened the team by the
appointment of co-ordinators for Child Pedestrian Training and School Travel
Plans. I am confident that the target will be achieved by March 2004. The
current figure is %

 Increase by 10% the number of cyclists using the new cycle ways

The relevant extract from the Transport Plan Progress Report states:

“The Council now has 82.8km of cycle routes of which 74.5km are off road,
and the national cycle route through the borough links Newport to Milford
Haven. From these points are connections to the European cycle network. As
part of the Council‟s monitoring procedures cycle counters are being installed in
the following locations.




TS-OS-200203-REP-TS
Aberafan Promenade
Adjacent A483 Jersey Marine
Neath Canal Towpath
Pontardawe Recreation Ground
Rear of Glan-y-Mor Avenue Port Talbot

As over time data is collected reports on usage will be made as part of the
Council‟s performance indicators submissions.

Summary

All the elements other than data sharing with First Cymru are in place to
accurately measure progress towards the specific targets. The investment in
staff in Road Safety will do much to ensure that that important target is met.

I propose to call an early meeting with First Cymru to resolve partner working
issues. Hopefully then meaningful data will flow and I can appraise Members
on an annual basis of progress towards the specific Community Plan Targets

Recommendation

That an early meeting with First Cymru be arranged.

Appendices

None

Background Papers

Community Plan

Officer Contact

Mike Richardson, Transport Policy Manager
Tel No. 01792 512711
E.mail: m.richardson@neath-porttalbot.gov.uk




TS-OS-200203-REP-TS
                OVERVIEW AND SCRUTINY COMMITTEE
                       TECHNICAL SERVICES
                        20TH FEBRUARY, 2003



REPORT OF THE DIRECTOR OF TECHNICAL SERVICES
QUARTERLY PERFORMANCE INDICATOR DATA

Purpose of Report
The purpose of this report is to advise Members how actual performance of the
attached indicators compares with targets set for the year ending 31st March
2003. Details of the PI data are attached as Appendix – Quarterly Performance
Indicator Data.
Background
 Total number of indicators                                           52
 Number of indicators where no targets set                            3
 (see Note 1 below)

 Number of indicators where targets were achieved within 5%           33
 or exceeded
 (see Note 2 below)

 Number of indicators where targets are not being achieved             8

 Number of indicators where data was not available                    10
 (see Note 3 below)

Note:    1        Realistic targets could not be set for certain PIs due to a
                  lack of historical data.

         2.       This figure indicates financial PIs which, until accurate
                  data is available, are shown as budgeted not actual.




TS-OS-200203-REP-TS
         3.       This figure includes PIs for which data is supplied from
                  external sources or surveys which are yet to be
                  undertaken.


PIs that did not meet performance targets
Targets set for waste recycling, energy sources and landfill (NAWPI 5.1a, 5.1c,
5.1d, L37) have not been achieved as they are based on estimates for the period
when the EMREC becomes operational.

Gully cleaning indicator L45 remains below the target level although the
performance achieved continues to improve. This improvement is further
demonstrated in the attached Appendix A. It is important to note that the
number of flooding complaints has dropped considerably as a result of the
drainage line jetting that has taken place over the last two years.

L59 – the number of insurance claims made against the Council due to defective
roads and pavements has risen sharply. The reason for this rise is that the
Internal Audit Section have recommended a change in the way this indicator is
calculated. The recommendation is that the reported figure should be based on
the number of claims made in the financial year and not the number of incidents
that occurred in the reporting year. Consequently, the new method of reporting
data includes incidents that occurred in previous financial years where a claim
was made in the current reporting year.

NAWPI 9.4 b) (ii) – the number of playgrounds and play areas provided by the
Council per 1,000 children under 12 that conform to national standards for local
equipped play areas will not achieve the target for the year. The reason is that
the target was based on anticipated refurbishment of playgrounds which has not
materialised because the tenders for the works have been withheld. It should be
noted that this indicator will not be required by the Wales Assembly
Government next year.




TS-OS-200203-REP-TS
PIs exceeding performance targets.
Members attention is drawn to the following PIs which exceeded their
anticipated targets.
 NAWPI 5.5        Percentage of highways and relevant land inspected of a
                  high or acceptable standard of cleanliness.

 NAWPI 5.6        Number of collections missed per 100,000 collections of
                  household waste.

 AC-J1            Percentage of highways that are of a high or acceptable
                  standard of cleanliness.

 L40              Number of complaints regarding dog fouling.

 L41              Recorded incidence of fly tipping.

 L42              Number of complaints regarding litter in town centres.

 L61              Number of potholes reported by the public.

 NAWPI 6.3a       Condition of principal roads.

 NAWPI 6.3b       Condition of non-principal roads.

 L(PG) 2          Print and Graphic Design Services – orders provided to
                  time.


PIs not reported during this quarter.

 L63              Repair of individual street lights within four working
                  days where the fault is in the control of the Council.

 NAWPI 6.4        Percentage of street lights working as planned.




TS-OS-200203-REP-TS
Reliable data for the two indicators above cannot be included in this report due
to I.T. problems with both the hardware and software systems upon which the
calculations rely. It is, however, considered that this has had only minimal
impact on service performance due to other controls and monitoring systems
that are in place e.g. fortnightly patrols of all street lighting columns, level of
complaints received etc.

It is intended to provide monthly performance figures for the remaining 2
months of this financial year in order to accurately monitor the current
performance of the Section. A detailed report is being prepared to explain the
problems experienced and the measures taken to overcome them.

Appendices

Appendix A – Gully Cleaning Weekly Progress Report.
Appendix B - Quarterly Performance Indicator Data.
Contact Officer
For further information on this report item please contact Richard Walters –
Contact Crew Manager. E-mail r.walters@neath-porttalbot.gov.uk. Tel. No.
2587.
List of Background Papers
File Reference TA/14/3.




TS-OS-200203-REP-TS
                                                              WEEKLY PROGRESS REPORT                                                   APPENDIX “ A”
K.P.I. L.45 -- %age of Gullies Cleaned Twice per annum -- 2002/2003
FIRST QUARTER                      W/E       W/E       W/E         W/E    W/E     W/E     W/E     W/E     W/E        W/E      W/E        W/E     W/E
April, May, June                7/4        14/4       21/4       28/4     5/5     12/5    19/5    26/5    2/6        9/6      16/6       23/6    30/6
Weekly Cumulative total of      431        870        1284       2011     2618    3036    3606    4097    4672       4906     5196       5569    6437
gullies cleaned
(Weekly %age)                   (39%)      (40%)      (37%)      (66%)    (55%)   (38%)   (52%)   (45%)   (52%)      (21%)    (26%)      (34%)   (79%)
Target no. of gullies           1096       2192       3288       4384     5480    6576    7672    8767    9864       10960    12056      13152   14248
Weekly Cumulative K.P.I.        39%        39%        39%        45%      47%     46%     47%     46%     47%        44%      43%        42%     45%
Percentage
                                                                                                                  3 MONTH AVERAGE -- 45%

SECOND QUARTER                  W/E        W/E        W/E        W/E      W/E     W/E     W/E     W/E     W/E        W/E      W/E        W/E     W/E
July, August, Sept.             7/7        14/7       21/7       28/7     4/8     11/8    18/8    25/8    1/9        8/9      15/9       22/9    29/9
Weekly Cumulative total of      897        1788       2396       3190     4122    4926    5444    6196    6515       7553     8554       9355    10,049
gullies cleaned
 (Weekly %age)                  (81%)      (81%)      (55%)      (72%)    (85%)   (73%)   (47%)   (69%)   (29%)      (95%)    (91%)      (73%)   (63%)
Target no. of gullies           1096       2192       3288       4384     5480    6576    7672    8768    9864       10960    12056      13152   14248
Weekly Cumulative K.P.I.        81%        81%        73%        73%      75%     75%     71%     71%     66%        69%      71%        71%     70%
Percentage
                                                                                                                 HALF YEAR AVERAGE -- 58%

THIRD QUARTER                   W/E        W/E        W/E        W/E      W/E     W/E     W/E     W/E     W/E        W/E      W/E        W/E     W/E
Oct, Nov, Dec.                  6/10       13/10      20/10      27/10    3/11    10/11   17/11   24/11   1/12       8/12     15/12      22/12   29/12
Weekly Cumulative total of      914        2090       2804       3924     4901    5600    6378    7361    8364       9659     10771      11604   11729
gullies cleaned
 (Weekly %age)                  (83%)      (107%)     (65%)      (102%)   (89%)   (64%)   (71%)   (89%)   (91%)      (118%)   (101%)     (76%)   (11%)
Target no. of gullies           1096       2192       3288       4384     5480    6576    7672    8768    9864       10960    12056      13152   14248
Weekly Cumulative K.P.I.        83%        95%        85%        89%      89%     85%     83%     84%     85%        88%      89%        88%     82%
Percentage
                                                                                                                  9 MONTH AVERAGE -- 66%
appendix A kpi progress




TS-OS-200203-REP-TS
                                                                                                                      APPENDIX B

                                     DIRECTORATE OF TECHNICAL SERVICES

                                 QUARTERLY PERFORMANCE INDICATOR DATA


                                                                                          Actual Performance
   P.I. No.      Performance Indicator                                       Target         1st       2nd        3rd        4th
                                                                              2002/2003   Quarter   Quarter    Quarter    Quarter
Environment Indicators

NAWPI 5.1a       Percentage of municipal waste recycled                         12%         1.8%     2.29%     2.51%
NAWPI 5.1b       Percentage of municipal waste composted                         0           0%       0%        0%
NAWPI 5.1c       Percentage of municipal waste used to recover heat,            14%          0%       0%        0%
                 power and other energy sources
NAWPI 5.1d       Percentage of municipal waste landfilled                       74%        98.2%     97.71%    97.49%
NAWPI 5.5        Percentage of highways and relevant land inspected of a        94%         96%       95%       95%
                 high or acceptable standard of cleanliness
BVPI 84          Kg of household waste collected per head of population         579          147      289       427
BVPI 86          Cost of waste collection per household                        £31.40       £7.85    £15.70    £23.55
NAWPI 5.6        Number of collections missed per 100,000 collections of         75           50       44        43
                 household waste
BVPI 89          Percentage of people satisfied with cleanliness standards      N/A          #         #          #
BVPI 90          Percentage of people expressing satisfaction with:
                 (a) Recycling facilities                                       84%          #         #          #
                 (b) Household waste collection                                 95%          #         #          #
                 (c) Civic Amenity Sites                                        97%          #         #          #



TS-OS-200203-REP-TS
Note: 1st Quarter = 1st April – 30th June 2002              # = Data to be obtained



                                                                                        Actual Performance
    P.I. No.       Performance Indicator                                   Target         1st       2nd        3rd       4th
                                                                            2002/2003   Quarter   Quarter    Quarter   Quarter
Environment Indicators (cont.)
NAWPI 5.7       Percentage of population served by a kerbside collection      26%         26%       26%       26%
                of recyclables
AC-J1           The percentage of highways that are of a high or              92%         96%       95%       95%
                acceptable standard of cleanliness
AC-J2           The average time taken to remove fly-tips (calendar            3           3         2          3
                days)
                Refuse Collection                                               -           -         -          -        -
L37             Tonnes of domestic refuse recycled                           10,000       387       931       1,500
L39             Collection cost per tonne                                    £24.95      £24.95    £24.95    £24.95
                Street Cleansing/Highway Weed Control                           -           -         -          -        -
L40             Number of complaints regarding dog fouling                     85          15        35         59
L41             Recorded incidence of fly tipping                             362          75       133        198
L42             Number of complaints regarding litter in town centres           4           0         0          0
                Gully Cleaning                                                  -           -         -          -        -
L45             Percentage of gullies cleaned twice per annum                  85         45%       58%       66%
                Highway and Footpath Maintenance                                -           -         -          -        -
L59             The number of insurance claims made against the               264          20        81        272
                Council due to defective roads and pavements
L61             Number of potholes reported by the public                     850         139       243        363
                Street Lighting                                                 -           -         -         -         -
L63             Repair of individual street lights within four working        77%         72%       69%         #
                days where the fault is in control of the Council




TS-OS-200203-REP-TS
                                                                                                  Actual Performance
      P.I. No.                       Performance Indicator                   Target      1st
                                                                                                   2nd          3rd       4th
                                                                           2002/2003   Quarter   Quarter      Quarter   Quarter
Environment Indicators (cont.)
                 Grounds Maintenance                                           -          -         -           -          -
NAWPI 9.4        a) Number of playgrounds and play areas provided by the     3.08       3.08       3.08        3.50
                    Council per 1,000 children under 12

                 b) The percentage of these which:
                                                                                                                0
                      (i) Conform to national standards for local              0          0         0
                            unequipped play areas                                                              1.49
                      (ii) Conform to national standards for local           17.90       7.4       7.4
                            equipped play areas                                                                 0
                      (iii) Conform to national standards for larger           0          0         0
                            neighbourhood equipped play areas


L47              Total number of playgrounds provided within the
                 boundaries of the Authority per 1,000 children under 12
                 (includes those provided by NPTCBC, Community               5.10        5.1       5.1         5.80
                 Councils, Housing Associations and Voluntary
                 Organisations)
L48              Percentage of children‟s playgrounds inspected once per     100%       100%      100%        100%
                 week
L49              Percentage of urban grass verge cutting rounds              96%        91%       90%          90%
                 completed against the target




TS-OS-200203-REP-TS
                                                                                         Actual Performance
    P.I. No.      Performance Indicator                                      Target         1st          2nd           3rd       4th
                                                                            2002/2003     Quarter      Quarter       Quarter   Quarter
Transport Indicators
NAWPI 6.1         Cost of highway maintenance per km. on principal roads    £12,642.00    £3,160.50    £6,321.00    £9481.50
NAWPI 6.2         Cost per passenger journey of subsidised bus services       £0.92         £0.92        £.092        £0.92
NAWPI 6.3a        Condition of principal roads                                 9.0%           #            #         8.302%
NAWPI 6.3b        Condition of non-principal roads                            16.5%           #            #         9.505%
NAWPI 6.4         Percentage of street lights not working as planned          0.71%        0.95%        1.13%           #
NAWPI 6.5         No. of road accident casualties per 100,000 population:
                  (i) killed/seriously injured (a) pedestrians                10.15         2.90          4.35         6.52
      See Notes                                  (b) pedal cyclists            2.90           0             0          0.72
          Below                                  (c) 2 wheeled motor           8.70         1.45          5.80         5.80
                                                      vehicle users
                                                 (d) car users                18.85         0.72         11.59        17.39
                                                 (e) other vehicle users       0.72           0            0           1.45

                  ii)   slightly injured         (a) pedestrians              52.92         10.15        26.10        38.42
                                                 (b) pedal cyclists            9.42          1.45         6.52        10.14
                                                 (c) 2 wheeled motor          17.40          1.45         4.35        14.50
                                                      vehicle users
                                                 (d) car users               316.78         62.34       116.71        183.41
                                                 (e) other vehicle users      26.10          2.17        7.97          13.77

0

Note: 1. NAWPI 6.5 requires data that refers to the calendar year which ended 15 months prior to 31st March 2003. The data
         in the 1st Qtr. column refers to the period 1st January – 31st March 2001

      2. (i) & (ii) includes entire population




TS-OS-200203-REP-TS
                                                                                                    Actual Performance
                                                                                             st
    P.I. No.                      Performance Indicator                       Target        1         2nd         3rd      4th
                                                                              2002/2003   Quarter   Quarter    Quarter   Quarter
Transport Indicators (cont.)

NAWPI 6.6        No. of days of temporary traffic controls or road closure
                 on traffic sensitive roads caused by the Council‟s               6          0        0          0
                 roadworks per km. of traffic sensitive roads
BVPI 103         Percentage of users satisfied with the local provision of       N/A         #        #          #
                 transport information
BVPI 104         Percentage of users satisfied with local bus services           92%         #        #          #
NAWPI 6.8        The percentage of repairs to dangerous damage to roads          90%        67%      71%        86%
                 and pavements which were carried out within 24 hours
NAWPI 6.9        The percentage of pedestrian crossings with facilities for      80%        73%      73%        74%
                 disabled people
                 Parking Management                                               -           -       -          -          -
L(PM) 1          Net revenue of public car parks per car parking space           £40       DATA     £45.15     £70.18
                                                                                            NOT
                                                                                          AVAILAB
                                                                                             LE
L(PM) 2          Proportion of total spaces designated as disabled              3.83%      3.83%    3.83%      3.83%
                 parking spaces
L(PM) 3          Car park user satisfaction index                                N/A         #        #          #
L(PM) 4          Proportion of excess/penalty charges paid                       45%        45%      45%        45%
L(PM) 5          Proportion of parking spaces with “Secured Car Park”            31%        31%      31%        31%
                 status




TS-OS-200203-REP-TS
                                                                                                   Actual Performance
                                                                                           st
    P.I. No.                      Performance Indicator                     Target        1         2nd          3rd      4th
                                                                            2002/2003   Quarter   Quarter Quarter       Quarter
Print and Graphic Design Services Indicators
L(PG) 1           Percentage of returned documents per year                   0.5%       0.5%      0.5%        0.5%
L(PG) 2           Orders provided to time                                     82%        80%       85%         83%
L(PG) 3           High speed black and white photocopies – cost per sheet     2.9p       2.5p      2.5p        2.5P
L(PG) 5           Graphic Design – job cost                                    £60        £60       £60         £60
L(PG) 6           Graphic Design – customer satisfaction index                78%          #         #           #




TS-OS-200203-REP-TS
                                                                                           Actual Performance
    P.I. No.      Performance Indicator                                     Target            1st          2nd        3rd       4th
                                                                             2002/2003      Quarter      Quarter    Quarter   Quarter
Estates Management Indicators
NAWPI 1.15        The percentage of the authority‟s buildings open to the
                  public and that are suitable for and accessible to            20%           17%          17%      18.8%
                  disabled people. (*)
AC-A2a            The number of the authority‟s buildings open to the
                  public. (*)                                                   118           118           118       117
AC-A2b            The number of buildings in which all public areas are
                  suitable for and accessible to disabled people. (*)            24           20            20        22
NAWPI 4.2         Energy efficiency – The average SAP rating of local
                  authority owned dwellings                                      44             #            #         #
BVPI 70           Energy efficiency – the average annual change in the
                  average SAP rating of local authority owned dwellings          +2             #            #         #


(*) Excludes public conveniences which are not integral to such buildings, schools and educational establishments




TS-OS-200203-REP-TS
             OVERVIEW AND SCRUTINY COMMITTEE
                    TECHNICAL SERVICES
                     20TH FEBRUARY, 2003


REPORT OF THE DIRECTOR OF TECHNICAL SERVICES

DRAINAGE SERVICES BEST VALUE SERVICE REVIEW
ANNUAL MONITORING REPORT

Purpose of Report

To advise Overview and Scrutiny Committee on progress in implementation of
the Drainage Services Action Plan over the last twelve months.

Background

The review was endorsed by full Council on December 6th 2001.

The review resulted in an Action Plan of 25 items and 4 targets.

The Action Plan Monitoring Form attached as Appendix A indicates the
progress made and Appendix B indicates a revised Action Plan put forward to
take the service forward over the next five years.

Section 1

Service Improvements:

The provision of drainage services across the various directorates is
organisationally and financially complex. The delivery of the wider drainage
function was identified to be fragmented and the service itself was poorly
focused. Within the service there was a geographical separation of the dual roles
of design and operations which led to budgetary conflicts.




                                                              TS-OS-200203-REP- TS
Actions A1 and A2 of the Action Plan were identified to address this situation.

Over the last twelve months organisational changes have taken place within the
Technical Services Directorate which have resulted in a substantial
reorganisation of the Drainage Service. Initially the Land Drainage Section
under the former Municipal and Highway Services (now Public and Transport
Services) merged with other design teams in Engineering and Programme
Management (now Engineering and Policy Management). Further
reorgansiation in the Autumn of 2002 saw the Operational elements of this
service move to Streetcare Services and the Regulatory elements return to
Public and Transport Services under the umbrella of Development Control.

Appendix C indicates a table giving division of responsibility and the Officers
concerned.

The implementation of these changes has considered the ultimate service
objective and provide a clear focus on the quality of service delivery to end
users.

These changes, although beneficial have taken some considerable time to effect
and have, to a certain extent been disruptive to the continuity of staff working
arrangements. Stability is however returning and the next step in the process is
to examine again „performance indicators‟ for the service. The Four
performance indicators put forward in the Action Plan are being reviewed. The
objective now is to produce operational cost based measures to assess service
delivery. (see Section 2). The design based function being covered by other Best
Value Action Plans and performance indicators relating to Engineering and
Policy Management.

Action A3 and A4 are proceeding. A booklet outlining Drainage
Responsibilities has been approved by Overview and Scrutiny Committee and
will now be translated into Welsh and distributed County wide.

Action A17 – It has previously been reported that contact had been made with
Atkins Consultants who have been commissioned to investigate workable
solutions to adopt existing sewers.




                                                             TS-OS-200203-REP- TS
The 18 month project was intended to cover the following areas:-

      The extent and condition of existing private sewers and drains.
      Report on current laws, practices and procedures.
      Identify problems.
      Produce costed solutions and think through legal, financial and other
       implications.

Atkins have confirmed that the review is still ongoing. An initial report on the
findings will be presented to DEFRA in due course. A consultation paper will
be sent to Local Authorities, Welsh Assembly Government, Statutory
Undertakers etc., in March 2003 for observations and comment. A final report is
due with DEFRA by the end of the summer.

23 out of 26 Council‟s have lodged their support to an initiative by
Carmarthenshire County Council who, via the Welsh Local Government
Association, are actively lobbying the Welsh Assembly on the matter of
unadopted sewers and drains. Neath Port Talbot County Borough Council have
offered their support to this initiative. Carmarthenshire have indicated that they
will shortly be contacting individual Councils to establish whether there is
support for a financial contribution to a „fighting fund‟ which could be used to
further the legal position on the matter.

There has been no progress on Action A24 relating to the calculation of the
Land Drainage Levy which is paid to the Environment Agency Wales. The
Levy is currently calculated on Council Tax Band D equivalent dwellings and
the precept given by the Local Authority to the Environment Agency Wales is
returned by the Welsh Assembly Government in the Welsh Local Government
Revenue Settlement for the next financial year. The decision has already been
taken by the six Local Flood Defence Committees to increase the money raised
by Councils for them by between 9 and 22 %. Any future changes in the way
the Levy is calculated are a national ministerial function and outside the scope
of officer negotiation. This action has therefore been deleted from the Action
Plan.

The revisions made to the Action Plan have consolidated certain actions, deleted
completed actions and those actions which can be taken no further by officers
and revised or extended the performance indicators.




                                                               TS-OS-200203-REP- TS
Section 2- Performance Indicators – The Target Section of the Action Plan

There has been some considerable discussion over key Performance Indicators
for the drainage service and research indicates that there are still no real
definitive local benchmarks set for the service.

In October 2002 the responsibility for Land drainage budgets moved from the
Design Teams in Penllergaer to Streetcare Services at Clydach. This caused a
certain amount of disruption to management functions but this has now settled
down successfully without affecting front line operations.

This has, however, resulted in some difficulty in setting up reliable systems to
monitor Performance Indicators. In particular Target T1 which involves a
system whereby ALL drainage correspondence throughout Technical Services
can be monitored.

Now that the Service has bedded down with Streetcare Services, the department
will lead in the task of setting up this new system and aim to be fully
operational by April 1st 2003.

Where Target T2 is concerned, land drainage cyclic maintenance records for
2000 to 2002 have been inspected and the average frequency for the
maintenance of grids calculated. The figures, expressed as a percentage of the
estimated number of times a grid should be cleansed based on theoretical
parameters,are set out below:-

              Area                    2000/01                   2001/02
              Neath                    58%                       106%
            Port Talbot                26%                       43%
               Lliw                    77%                       178%

This theoretical calculation can however produce somewhat unrealistic results.
A better option would be to use officer experience to decide on frequency of
maintenance at each location and then strive to maintain this frequency over a
period of time by operational visits and budgetary control.

Streetcare Services has almost completed an in-depth inspection of grids etc.,
not only as part of their new budgetary responsibility but also with respect to
Health and Safety issues. Risk Assessments and safe methods of work are being
prepared on operational procedures relevant to this Indicator.




                                                             TS-OS-200203-REP- TS
The indicator currently combines three items into one i.e. watercourses, grids
and culverts, but it would be better to separate them out into three individual
items in order to help, not only monitor performance, but also to give a more
accurate picture of where flooding to property and highways etc., occurs on a
regular basis.

Both Highway culverts and Leisure grids should be included in order to give a
more global picture of flooding problems and how joint resources can be used
effectively and more economically. Where this specific indicator is concerned
meetings between the respective Accountable Managers are being arranged
wherein details of a united drainage monitoring system can being discussed.

Section 3

The Best Value reporting served to increase the awareness of drainage matters
with Officers and Councillors of the County Borough Council and ultimately
serves to benefit the community at large.

The Actions link closely to the Service Aims and Objectives and with the
changes already made in service provision serve as a springboard for the next
five years and will ultimately promote a positive image of the drainage service
to members of the public and will promote sustainable development through the
construction and maintenance of drainage works.

The Action Plan has links to the Community Plan 2002-2012 in so much as the
policy will be to tackle local environment problems and address , as far as
possible, the concerns of the local population where they are affected by
drainage problems. The Policy of the Council is largely one of Land Drainage
Enforcement, each problem is however treated on merit and works will continue
to be prioritised in the Land Drainage Capital Programme Pool.

Financial Implications

Costs are being contained within existing budgets.

Appendices

Appendix A         Best Value Progress Monitoring Forms

Appendix B         Revised Drainage Services Action Plan

Appendix C         Staff Reorganisation Table and Chart as a result of Action
                   Plan.


                                                             TS-OS-200203-REP- TS
Background Papers

Best Value Service Review Reports 1-5 and supporting documentation.

Best Value Inspectorate Wales Report

Policy for Flood and Coastal Defence

Drainage : Your Responsibilities – Draft Booklet.

Recommendation

I RECOMMEND THAT:-

1. The Monitoring Report be noted.
2. The revised Action Plan be referred to the Executive for adoption.

Reasons for Proposed Decision

To further the Best Value process, consolidate improvements made and confirm
amendments to the Action Plan.

Contact Officer

Steve Owen, Cleansing Manager on 01792 841700
E-Mail s.owen@neath-porttalbot.gov.uk    or
Steve Jones Drainage Design Manager on Extension 2554
E-Mail s.d.jones@neath-porttalbot.gov.uk




                                                              TS-OS-200203-REP- TS
Appendix A – Action Plan Monitoring

Action                      Action                              Target                 Action                         Comment                       Linked
 No.                                                             Date                 Completed                                                     Target
                                                                                Yes     No   In Part
  A1     The      drainage service to be under one              April 2002                             The Land Revenue Drainage Budget is
         Directorate. Creating a suitable land drainage                                               now located with Streetcare A budget for
         revenue budget, ring-fenced to provide the                                                    2003/04 has not yet been set.
         service.
  A2     Consider the Land Drainage service provision           April 2002                             See Section 1 of the Annual Report.
         within Technical Services and reallocate staff                         
         accordingly to ensure the operational and design
         elements are covered and fully resourced.
  A3     To produce a bilingual fact-sheet on Land and          April 2002                             Good progress has been made and a draft      L(LD)3
         other Drainage responsibilities and provide                                                  booklet has been approved. Timescale has
         initial advice to residents to effect measures                                                slipped and a revised target of April 2003
         whereby they can safeguard their property                                                     has been set.
         against land drainage problems.
  A4     To issue the fact-sheet to all inquirers and lodge   September 2002                          Linked to A3
         copies in Council main office reception areas.
  A5     Co-operate with the Environment Agency in the          Ongoing with                           A Policy for Flood and Coastal Defence
         establishment of critical watercourse data and       the Environment                         has been published in accordance with the
         high level targets for flood and coastal defence.       Agency for                            High Level Targets.
                                                              approximately 2                          The Environment Agency have advised
                                                                   years                               that they will be providing further
                                                                                                       information on the data gathering task in
                                                                                                       the Spring of 2003.
  A6     Complete development of Culvert Asset data                                                    Identification of all known highway
         base.                                                  April 2005                            culverts is complete, plans and a database
                                                                                                       have been prepared. Availability of the
                                                                                                       database needs to be made available to
                                                                                                       end users by the IT Section in Technical
                                                                                                       Services and the system should be flexible
                                                                                                       enough to allow the addition of
                                                                                                       information such as maintenance history
                                                                                                       etc.


                                                                                                                                      TS-OS-200203-REP- TS
Action                     Action                            Target                 Action                       Comment                          Linked
 No.                                                          Date                 Completed                                                      Target
                                                                             Yes     No   In Part
  A7     Continue the development of a database for           Dec 2002                             This is a continuous process under
         recording drainage responses to planning                                                   Development Control.
         applications and explore fee based funding for
         the function.


  A8     Monitor the operation of the Sewerage              Quarterly from                          The tripartite arrangements continue to
         Operating Contract and the partnership with         March 2002                            work well
         City and County of Swansea and Bridgend
         Councils. Technical Services to prepare a report
         for cabinet on the operation of the service
         including the pros and cons of the partnership
         agreement.

  A9     Re-evaluate Land Drainage Pool of Capital            November                              New works will be identified by Streetcare    L(LD)3
         Schemes and develop a revised priority rating          2002                               Services and forwarded to Design for
         system for land drainage schemes which reflects                                            assessment. Re-evaluation will continue.
         the current situation.
 A10     Re-assess the schedule of grids for cyclic           November                              Streetcare Services are reviewing the         L(LD)2
         maintenance – Establish a rating system and            2002                               schedule and frequency of maintenance
         devise worksheet to record frequency of                                                    with particular reference to Health and
         maintenance.                                                                               Safety.
 A11     Establish regular meetings between officers in     January 2002                            Monthly meetings between managers take
         Streetcare Services and the Design Team to                                                place.
         discuss drainage matters particularly with
         reference to programming and the budgets
         concerned.
 A12     Ensure that the feasibility and design                ongoing                              This is an ongoing function of the design
         consideration of any capital or revenue works                                             process.
         fully address both technical and economical                                                See the revised Action Plan
         issues
 A13     Ensure as far as practicable that the most            ongoing                             This is an ongoing process and is linked to
         economical and efficient use of resources is                                               Action A2.
         made in dealing with Land drainage problems.                                               See the revised Action Plan.


                                                                                                                                    TS-OS-200203-REP- TS
Action                      Action                             Target                Action                       Comment                           Linked
 No.                                                            Date                Completed                                                       Target
                                                                              Yes     No   In Part
  A14    Undertake staff training in new technology and       March 2002                            Training is received as required
         other related matters.                                                                      See the revised Action Plan.
  A15    Review staff responses to the staff questionnaire      Ongoing                             Staff views and concerns are addressed at
         at Team Briefings and Performance Reviews                                                   team meetings which are a regular feature
                                                                                                     in the Directorate.
                                                                                                     See Revised Action Plan
  A16    Correspond further with NAfW and discuss the        December 2002                          A draft report outlining the Provision of
         Provision of New Sewers and Drains in England                                               New Sewers and Drains in England and
         and Wales and legislative matters.                                                          Wales has been published by the Welsh
                                                                                                     Assembly Government advocating that all
                                                                                                     new sewers are designed to certain
                                                                                                     minimum standards and that they are
                                                                                                     offered for adoption as public sewers by
                                                                                                     the developer
A17      Identify and record areas within the County           From April                            See Section 1 of the Annual Report. Legal
         Borough that are not indicated on sewer records          2002                              Services have also been consulted
         as public but where maintenance may have                                                    regarding this action and the suggestion
         traditionally taken place and develop a means of                                            has been put forward that a budget is
         promoting them to Welsh Water for inclusion                                                 identified to seek Counsel‟s opinion
         on the current public sewer records
  A18    Identify and record the location of foul drainage     From April                           This task is ongoing with a limited budget
         systems within the County Borough which are              2002                               and resources.
         the responsibility of the Directorate of Social
         Services and Housing.
  A19    Correspond with Hyder Consulting to offer              May 2001                             This action can be deleted.
         services of NPTCBC with respect to site             Undertaken as    
         supervision and adoption appraisals                 a consequence
                                                              of the Review
  A20    Develop Performance Indicators to indicate          September 2002                         The development of realistic performance       L(LD)1,
         realistic targets.                                                                          indicators for the service is difficult and    L(LD)2,
                                                                                                     evidence points to other Authorities           L(LD)3
                                                                                                     experiencing        similar     difficulties
                                                                                                     establishing      realistic   performance
                                                                                                     indicators for the service.



                                                                                                                                     TS-OS-200203-REP- TS
Action                     Action                            Target                 Action                       Comment                           Linked
 No.                                                          Date                 Completed                                                       Target
                                                                             Yes     No   In Part
 A21     Monitor the Action Plan to measure progress       Quarterly from                          Ongoing
                                                            March 2002
 A22     Develop a Flood Reactive Plan                     December 2003                            A draft plan has been prepared and the
                                                                                                   function resides with Streetcare Services to
                                                                                                    complete. Streetcare Services will be
                                                                                                    involved in „Operation Deluge‟ in the
                                                                                                    Spring of 2003 which may provide
                                                                                                    valuable information to include in the
                                                                                                    Flood Reactive Plan.
 A23     Develop a budget for Desilting and CCTV             April 2003                            A small sum of money is allocated under        L(LD)2
         survey works for culverts and Surface Water                                                the Land Drainage Budget for this              L(LD)3
         drains.                                                                                    function.
 A24     Discuss with the Environment Agency Wales
         the calculation of the precept (Land Drainage       April 2003                            See Section 1 of the Report
         Levy)
 A25     Preparation of Pre-Feasibility Studies (PFS) to        PFS                                 The     Welsh     Assembly      Government
         consider known flooding problems from non-        applications by                         responded in January 2003 that 22 of the
         main river or surface water run-off in the          Dec 2001                               40 studies submitted in May 2002 could
         County Borough that the Council has the           PFS reports by                           proceed to the next stage. Further more
         powers to address under Section 14 of the land     March 2002                              detailed reporting is to be made prior to
         Drainage Act 1991 and submit to NafW for                                                   selection of schemes for grant..
         consideration for grant allocation




                                                                                                                                    TS-OS-200203-REP- TS
Appendix B – Revised Action Plan


The Actions and Targets deleted are indicated by strikethrough lines and those amended are in italics.



   No   Key Actions/tasks                                             Supporting Service      Responsibility        Resources        Target Date   Linked
                                                                       Objective(s) and                             Identified                     targets
                                                                       Corporate Aim(s)

  A1    The drainage service to be under one Directorate.                                         Corporate                          April 2008
        Creating a suitable land drainage revenue budget,         Corporate Aim 8                 Directors/
        ring-fenced to provide the service.                                                        Cabinet
                                                                  Service Objectives S1, S2
  A2    Consider the Land Drainage service provision within                                      Corporate                           April 2002
        Technical Services and reallocate staff accordingly to    Corporate Aim 8               Director and
        ensure the operational and design elements are                                          Management
        covered and fully resourced.                              Service Objectives S1, S2        Team
   A3   To produce a bilingual fact-sheet on Land and other       Service Objectives S1,S4         Design         Using available    April 2003    L(LD)3
        Drainage responsibilities and provide initial advice to                                Team/Streetcare    staff resources.
        residents to effect measures whereby they can             Corporate Aims 7, 8             Services       £12k for printing
        safeguard their property against land drainage                                                           and distribution.
        problems.
   A4   To issue the fact-sheet to all inquirers and lodge        Service Objective S4          Design Team      Using available     April 2003
        copies in Council main office reception areas.            Corporate Aims 7,8             Corporate         resources
                                                                                                 Function




                                                                                                                                        TS-OS-200203-REP- TS
No    Key Actions/tasks                                             Supporting Service        Responsibility       Resources        Target Date      Linked
                                                                     Objective(s) and                              Identified                        targets
                                                                     Corporate Aim(s)
A5    Co-operate with the Environment Agency in the             Corporate Aim 10              Design Team in     Using available     Ongoing with
      establishment of critical watercourse data and high                                     conjunction with     resources       the Environment
      level targets for flood and coastal defence.              Service Objective S1 and S2      Streetcare                           Agency for
                                                                                              Services and the                     approximately 2
                                                                                                Environment                             years
                                                                                                  Agency
A6    Complete development of Culvert Asset data base.          Service Objectives S3, S5         Network        Using available     April 2008
                                                                Corporate Aims 3, 8            Management/         resources
                                                                                              Drainage Teams

A7    Continue the development of a database for recording      Service Objectives S3, S5        Regulatory      Using available     April 2008
      drainage responses to planning applications and           Corporate Aims 3, 8            Function under      resources
      explore fee based funding for the function.                                                Public and
                                                                                                 Transport
                                                                                                  Services.
A8    Monitor the operation of the Sewerage Operating           Service Objectives S1             S.Owen         Using available   Quarterly from
      Contract and the partnership with City and County of      and S2                          R.Donovan          resources        March 2002
      Swansea and Bridgend Councils. Technical Services
      to prepare a report for cabinet on the operation of the   Corporate Aim 10
      service including the pros and cons of the partnership
      agreement.
A9    Re-evaluate Land Drainage Pool of Capital Schemes         Service Objectives                 Design        Using available     November        L(LD)3
      and develop a revised priority rating system for land     S5                             Team/Streetcare     resources           2005
      drainage schemes which reflects the current situation.    Corporate Aim 8                   Services
A10   Re-assess the schedule of grids for cyclic maintenance    Service Objectives               Streetcare      Using available   November 2005     L(LD)2
      – Establish a rating system and devise worksheet to       S5                                Services         resources
      record frequency of maintenance.
                                                                Corporate Aim 8
A11   Establish regular meetings between officers in            Service Objectives
      Streetcare Services and the Design Team to discuss        S3                              Design Team/     Using available    January 2002
      drainage matters particularly with reference to                                            Streetcare        resources
      programming and the budgets concerned.                    Corporate Aims 7, 8               Services




                                                                                                                                        TS-OS-200203-REP- TS
No    Key Actions/tasks                                             Supporting Service       Responsibility           Resources      Target Date   Linked
                                                                     Objective(s) and                                 Identified                   targets
                                                                     Corporate Aim(s)
A12   Ensure that the feasibility and design consideration of   Service Objective S5         Accountable Managers/
      any capital or revenue works fully address both           Corporate Aim 9                    Manager                           April 2008
      technical and economical issues
A13   Ensure as far as practicable that the most economical     Service Objective S1, S5     Accountable Managers/                   April 2008
      and efficient use of resources is made in dealing with                                       Manager
      Land drainage problems.                                   Corporate Aim 9
A14   Set up monitoring system for staff training in new        Service Objective S1          Training Programme                      Ongoing
      technology.                                               Corporate Aim 9
A15   Review staff development at regular meetings              Service Objective S1,S2,S4         Managers           5 days per      Ongoing
                                                                                                                         year
                                                                Corporate Aim 9


A16   Correspond further with NAfW and discuss the              Service Objective S1,S2,S4           S.Jones                          December
      Provision of New Sewers and Drains in England and                                            J.B.Davies                           2002
      Wales and legislative matters.                            Corporate Aims 2,4,8               R.Donovan


A17   Identify and record areas within the County Borough
      that are not indicated on sewer records as public but     Service Objective S5           Streetcare Services/      Using       From April
      where maintenance may have traditionally taken place                                        Design Team          available        2002
      and develop a means of promoting them to Welsh            Corporate Aim 8                                        resources
      Water for inclusion on the current public sewer
      records
A18   Identify and record the location of foul drainage                                                                   Using      From April
      systems within the County Borough which are the           Corporate Aim 8                Streetcare Services/    available       2002 as
      responsibility of the Directorate of Social Services                                        Design Team          resources      budget is
      and Housing.                                              Service Objective S5                                  and finance       made
                                                                                                                        from the      available
                                                                                                                      appropriate
                                                                                                                      Directorate.




                                                                                                                                         TS-OS-200203-REP- TS
No    Key Actions/tasks                                           Supporting Service       Responsibility           Resources    Target Date   Linked
                                                                   Objective(s) and                                 Identified                 targets
                                                                   Corporate Aim(s)
A19   Correspond with Hyder Consulting to offer services of   Service Objective S1,S4        Technical Services                   May 2001
      NPTCBC with respect to site supervision and                                                                                Undertaken
      adoption appraisals                                     Corporate Aim 8

A20   Develop Performance Indicators to indicate realistic    Corporate Aim 4, 7 and 8                                                         L(LD)1
      targets.                                                                               Streetcare Services.                 April 2005   L(LD)2
                                                              Service Objective S1,S3                                                          L(LD)3

A21   Monitor the Action Plan to measure progress             Corporate Aim 8                Streetcare Services      1 day        Quarterly
                                                                                                                     /quarter    from March
                                                              Service Objective S1-S5                                               2002
                                                              incl.
A22   Develop a Flood Reactive Plan                           Corporate Aim 1, 2                                      Using       April 2004
                                                                                             Streetcare Services    available
                                                              Service Objective S1,S4                               resources

A23   Develop a budget for Desilting and CCTV survey          Corporate Aim 8                                         Using       April 2003   L(LD)2
      works for culverts and Surface Water drains.            Service Objectives S1 and      Streetcare Services    Available      onwards     L(LD)3
                                                              S2                                                    resources.

A24   Discuss with the Environment Agency Wales the           Corporate Aim 8               Technical Services/       Using       April 2003     T3
      calculation of the precept (Land Drainage Levy)         Service Objectives S3 and     Director of Finance.    available
                                                              S8                                                    resources

A25   Preparation of Pre-Feasibility Studies (PFS) to         Corporate Aim 2 and 8             Design Team           Using      Further
      consider known flooding problems from non-main                                                                available    reporting
      river or surface water run-off in the County Borough    Service Objectives S1, S2,                            resources    due by
      that the Council has the powers to address under        S5                                                                 Summer
      Section 14 of the land Drainage Act 1991 and submit                                                                        2003.
      to NafW for consideration for grant allocation




                                                                                                                                      TS-OS-200203-REP- TS
  No     Performance Indicator                          Bench      2001/02 Target     2002/03 Target      2003/04 Target    2004/05 Target    Linked Actions
                                                        mark
                                                                   Target    Actual   Target    Actual   Target   Actual   Target    Actual
L(LD)1   Response time to letters regarding drainage
         queries within 8 days.                            Local    100%      78%                                                                  A20
         (Design Section Correspondence Only)

L(LD)2   Percentage of watercourses, culverts and
         grids inspected and cleared to the required       Local    100%      109%     100%      100%    100%      100%    100%       100%      A10, A20
         frequency                                                            Mean

L(LD)3   Number of schemes commenced or
         undertaken to remove flooding problems in         Local      5         2        4                                                       A9, A20
         individual areas.

  T4     Response time to telephone queries regarding      Local                                                                                   A20
         drainage problems




* See Section 2
                                                                                                                                  TS-OS-200203-REP- TS
Appendix C – Division of Staff Responsibilities after implementation of Action A2

                  Regulatory                                  Design                               Operational

       Development Control Manager – Vacant      Drainage Design Manager – S.D.Jones        Drainage Manager – R.Donovan
          Drainage Officer – J.B. Davies           Assistant Engineer S.O.Rourke            Drainage Officer – D.LThomas
                                                   Senior Technician – M Holland              Drainage Officer S.Bevan
                                                                                            Inspector of Works – R Taylor



     1. Response to drainage planning          1. Capital Land Drainage Programme -      1. Response to Land Drainage queries
        applications and maintenance of the       investigation, detailing, pricing         from Service First, the public
        planning database.                        reporting and procurement.                directly and Councillors by site
                                                                                            visits and reporting.

     2. Drainage enforcement under the Land    2. Housing Land Drainage Capital          2. Liaison with Design Section over
        Drainage Act 1991 in conjunction          Programme       -    investigation,       Capital Programme work.
        with item 1 by the Operational Team.      detailing, pricing reporting and
                                                  procurement.

                                                  Items 1 and 2 have a direct link
                                                  to the Operational Section.
     3. Welsh Assembly Pre-Feasibility         3. Design work undertaken as a result     3. Cyclic maintenance of grids and
        Studies into Land Drainage /              of pre-feasibility studies receiving      watercourses for Lliw/Neath and
        Flooding problems.                        grant aid for construction. (link to      Port Talbot area.
                                                  Land Drainage Capital Programme)




                                                                                                              TS-OS-200203-REP- TS
           Regulatory                                   Design                                Operational

4. Environment Agency High Level          4. „Ad hoc‟ drainage design works for     4. Operational performance indicators
   Targets and Critical Watercourses.        Leisure Services, Estates and             for the drainage service. Including
   Populating database when terms of         Architectural Services.                   cost based derived indicators.
   reference are known.
5. Dealing with Search Companies          5. Directorate of Housing – Survey of     5. Re-assessment of the schedule of
                                             Council Drainage – Foul and               grids for cyclic maintenance –
                                             Surface Water. £15,000 allocated for      establish a rating system in
                                             2002/03                                   conjunction with 4 above.

6. Response to queries for public sewer   6. Detailing Minor Land drainage          6. Development of a Flood Reactive
   information by the public.                improvements when requested by            Plan   in    conjunction  with
                                             operational team.                         Emergency Planning
   (Under the Water Industry Act
   It is a statutory duty that
   DCWW supply all Councils
   with an up to date map of the
   public sewerage system. – this
   information has to be made
   available to the public)

7. Liaison with the Welsh Assembly        7. Drainage works at Motorway Depots      7. Liaison with the Environment
   Government over the provision of          for Welsh Assembly Government             Agency – participation in flood
   New Sewers and Drains.                                                              awareness meetings.
   (Largely dealt with by a new
   protocol produced by DEFRA)




                                                                                                        TS-OS-200203-REP- TS
             Regulatory                                  Design                               Operational

  8 Liaison with Legal Services, external   8. Catchment Studies and reporting as   8. Best Value Drainage Services
    consultants etc over Unadopted             required.
    Sewers and Drains.

 9. Development of Flood Reactive Plan
    in conjunction with Operational
    Team and Emergency Planning.

10. Response to NRSWA queries.

11. Flood Catchment Area plans

Culvert Asset Database – in Conjunction
12.
     with Network Management additional
     culverts as identified




                                                                                                        TS-OS-200203-REP- TS
TS-OS-200203-REP- TS

				
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