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					The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                          EMERGENCY / DISASTER
                          RESPONSE PROCEDURES

                                         For




                          Last revision date: October 13, 2009
                             Revised by: William Cox, Jr.




                                                                 Page i
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                         Page ii
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                                        TABLE OF CONTENTS

AIRCRAFT CRASH .........................................................................................................................................1
BOMB THREAT ...............................................................................................................................................3
CHEMICAL SPILL ...........................................................................................................................................7
CIVIL DISTURBANCE ....................................................................................................................................9
DEATH / SUICIDE or ATTEMPTED OR THREATENED SUICIDE ..........................................................15
EARTHQUAKE / TSUNAMI .........................................................................................................................17
ELEVATOR FAILURE ...................................................................................................................................23
HOTEL EMERGENCY ACTION TEAM (HEAT) ........................................................................................26
EVACUATION ...............................................................................................................................................28
RESPONSE TEAMS .......................................................................................................................................30
EVACUATION CHECK LIST........................................................................................................................32
CRISIS CONTACTS .......................................................................................................................................33
MANAGERS PHONE NUMBERS ................................................................................................................34
FIRE/LIFE SAFETY SYSTEM .......................................................................................................................39
FIRE .................................................................................................................................................................42
FLOOD ............................................................................................................................................................45
HOSTAGE SITUATION .................................................................................................................................47
HURRICANE / TROPICAL STORM .............................................................................................................48
MEDICAL EMERGENCIES...........................................................................................................................52
POWER FAILURE ..........................................................................................................................................54
RADIO CODES ...............................................................................................................................................58
ROBBERY .......................................................................................................................................................59
TORNADO ......................................................................................................................................................61
SAMPLE ANNOUNCEMENTS .....................................................................................................................64
EMERGENCY PHONE NUMBERS ..............................................................................................................66
LOCATION OF EMERGENCY SUPPLIES………………………………………………………………. 68
PARKING AREA ............................................................................................................................................69
FLOOR PLANS – 1ST THRU 5TH FLOOR .....................................................................................................70
EMERGENCY DRILLS ..................................................................................................................................75
RESPONSE TEAM (ALL CALL PAGING) ...................................................................................................78




                                                                                                                                                        Page iii
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                      AIRCRAFT CRASH
Any associate learning of an aircraft crash at the resort should contact the resort Operator at extension 0
immediately.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

SERVICE                      Upon learning of an aircraft crash, request that the reporting person identify
EXPRESS                       the location and if possible, the extent of the damage. Ascertain if there are
                              any known injuries. Forward all information to Loss Control.
                             Telephone all elevators to determine if they are occupied. If there is a
                              malfunctioning elevator with guests or associates on board, assure the
                              occupants that help is on the way. Contact Engineering and report the
                              elevator status. Contact the elevator maintenance company and advise them
                              of the status.
                             Be prepared to assist in contacting outside agencies or resources.
                             Attempt to keep telephone lines and radio channels open for emergency
                              communication. Limit length of calls.

ASSISTANT                    Assemble the Hotel Emergency Action Team (HEAT) for a briefing.
MANAGER                      If necessary instruct Service Express to do all page (Response Team #1 or #2
                              if needed.
                             If necessary, initiate an evacuation (partial or full depending on the situation
                              - follow Evacuation procedures).
                             Ensure that the appropriate announcements are made over the public address
                              system. Example: “Ladies and gentlemen, your attention please. The resort
                              is experiencing an emergency situation. Please extinguish all cigarettes and
                              do not light any matches or use any type of open flame. Guests on floors
                              ___2__ through __5__ should evacuate using the fire stairwells. Please
                              listen for further announcements”.
                             Establish a Command Post. Have all emergency equipment (e.g. flashlights,
                              glow sticks, first-aid kits, fire extinguishers, loud speaker - bull horn, etc.)
                              brought to the Command Post for issuance.
                             Establish a first-aid room if necessary.
                             Obtain Alpha and Numeric lists of all registered guests.
                             Designate a hospitality room for guests that must be evacuated from their
                              room.
                             If necessary, call all off-duty Assistant Managers to report to work.
                             Be prepared to contact other resorts for assistance, if needed.
                             Be prepared to contact religious leaders, if needed.
                             Be prepared to contact the Red Cross or other agencies.
                             Assist local authorities as needed.
       P AG E 1 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                            Call 9-1-1 to alert Fire Department of the crash.
LOSS CONTROL                Notify the Hotel Emergency Action Team (HEAT) and all senior
                             management staff on property.
                            Respond to the scene with all emergency equipment.
                            Secure outside areas that are affected by the accident and restrict access to
                             emergency personnel only.
                            Assist local authorities as needed.
                            Provide first aid as needed.
                            Respond to emergency calls.
                            If necessary, call all off-duty Loss Control Officers to report to work.
                            Keep the Hotel Emergency Action Team (HEAT) advised of current status,
                             via radio.
                            At the conclusion, prepare the appropriate incident report.

ENGINEERING                 Respond to the scene with equipment.
                            Assist in securing outside areas that are affected by the accident and restrict
                             access to emergency personnel only.
                            Assist local authorities as needed.
                            Respond to emergency calls.
                            Be prepared to shut off the main gas line.
                            Check the building for gas leaks, water leaks, and fuel oil leaks. Report any
                             leaks to Fire Department personnel.
                            If necessary, call all off-duty Engineers to report to work.
                            Keep the Hotel Emergency Action Team (HEAT) advised of current status,
                             via radio.




      P AG E 2 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                          BOMB THREAT
It is critical that the person receiving a bomb threat remain calm and try to obtain as much information as
possible without exciting the caller. Listen carefully. Pay attention to voice characteristics and background
noises. In most cases, the resort Operator will receive the bomb threat; however everyone should be aware
of the procedures. A bomb threat checklist is provided and should be completed while talking to the caller.

If extortion is involved with a bomb threat, all demands will be turned over to the authorities and the
General Manager. Do not hesitate to contact the General Manager at home if he/she is not on property.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

SERVICE                       Upon receiving a bomb threat call; complete the bomb threat checklist
EXPRESS                        provided (page 6).
                              Call Loss Control and informed them that a bomb threat has been received
                               and forward the bomb threat checklist immediately.

ASSISTANT                     After receiving the above radio transmission, turn off the radio and go to the
MANAGER                        Command Post and prepare to dispatch Hotel Emergency Action Team
                               (HEAT) personnel for a search of the property. (See attached checklist.)
                              Give search parties exact and complete information as it was received from
                               the caller.
                              Assign search teams (preferably two per team). Issue search cards to
                               members of the Hotel Emergency Action Team (HEAT). (See attached
                               cards.)
                              Establish a Command Post and determine means of contacting the
                               Command Post and search members. Define communication channels
                               (telephone lines) between Command Post, search parties and Police or fire
                               authorities.
                              Ensure that each search member has a flashlight. (Flashlights are kept in the
                               Command Center in a locked cabinet.)
                              Set a deadline for calling off the search.
                              Instruct search parties to report any suspicious objects and not to touch or
                               move the item(s).
                              Be prepared to initiate an evacuation. If an evacuation is deemed necessary,
                               the announcement should be that the resort is “experiencing an emergency
                               situation”, not a “bomb threat”.
                              Maintain post at the Assistant Manager’s office or Command Post, taking
                               calls from the Hotel Emergency Action Team (HEAT) members. Cooperate
                               with local authorities and call an All Clear after an appropriate length of
                               time if a device has not been found.

       P AG E 3 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




LOSS CONTROL                 Upon receiving the bomb threat call and bomb threat checklist from Service
                              Express.
                            Call 9-1-1 and notify them of the threat and the specifics of the call.
                            Notify the Hotel Emergency Action Team (HEAT) and other radio users.
                              Example:
                           “Loss Control Base to the HEAT TEAM, please respond to the Command Post
                              immediately.”
                           “Loss Control Base to all users of the radios, please turn off your radio until
                              further notice.” Note: This announcement or other appropriate code (not
                              used in any other type of emergency response) should be made to alert the
                              Hotel Emergency Action Team (HEAT), and all other radio users, e.g.
                              Service Express, to respond appropriately and turn off their radios.
                            AT THIS POINT, ALL RADIO TRANSMISSIONS WILL CEASE.

ENGINEERING                   After receiving the above radio transmission, turn off the radio and go to the
                               Command Post.
                              Begin a search of the property as directed by the Assistant Manager.
                              Keep the Command Post updated, via phone, on the status of the search.
                              Be prepared to initiate evacuation procedures if required.


SEARCH TECHNIQUES

1.  Develop search parameters.
2.  Be alert to sounds and smells.
3.  Develop a systematic pattern of searching from right to left.
4.  Divide area in half. During first visual sweep: enter the room and go to opposite ends of the area. Stand
    still and become attuned to the sounds, smells and vibrations of the area. Look around; notice anything
    new or obviously out of place.
5. During the second visual sweep: Search from floor to waist height. Search should begin at the given
    point and work outward, one person going to the right - the other going to the left. Search everything
    from the floor to waist height. Continue around the area until the search team meets.
6. During a third visual sweep: Search from waist height to the ceiling. The search team should return to
    the starting point and again work outward; one to the right, the other to the left.
7. During the fourth visual sweep: Search drapes, doors, false ceilings, etc.
8. Look for anything that looks unusual or out of place (e.g. packages, pieces of pipe, fuses, lumps of clay-
    type plastic, etc.
9. Avoid changing the environment. If going into a dark area, do not turn on the lights, use a flashlight.
10. DO NOT TOUCH any suspicious items(s).
11. DO NOT USE two-way radios, pagers, cellular phones or any other RF frequency communication
    device.




       P AG E 4 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




COMMON AREAS TO SEARCH

   Elevator shafts                                Crawl spaces
   Lockers                                        Trash cans
   Planters                                       Drawers/cabinets
   Under stairwells                               Closets
   Vents/ducts                                    Laundry chutes
   Fire extinguisher cabinets                     Fire hose cabinets
   False ceilings                                 Inside hollow bases
   Lobby                                          Meeting rooms
   Service areas                                  Paper towel dispensers
   Carts                                          Toilet tanks
   Behind curtains                                Vending machines
   Under/behind furniture                         Luggage
   Automobiles                                    Mail Room (for letter bombs)

IF A BOMB OR SUSPICIOUS ITEM IS LOCATED

   Contact the Command Post, via phone, and report findings.
   Evacuate the area including the floor above and the floor below.
   Cordon off area and establish control to prevent unauthorized entry into evacuation area.
   Assist Sheriff’s Department and Fire Department personnel as needed.
   The Assistant Manager should notify other search team members as they report in, to re-assemble at the
    Command Post.
   Initiate printing of the Alpha list.
   Cease checking in guests.
   Follow instructions given by authorities.


REMINDER: DO NOT USE RADIOS OR PAGERS AS THESE COMMUNICATION DEVICES
CAN ACTIVATE A BOMB.




                                        BOMB THREAT FORM
       P AG E 5 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                               Write down the trunk number the call comes in
      BE CALM, COURTEOUS, LISTEN,              on or the location if the call is in house.
              DO NOT INTERRUPT                 Truck # ____[             ]-[           ][        ]
Time call received:                             Calm               Angry             Excited
Time call ended:                                Slow               Rabid             Soft
               QUESTIONS TO ASK                 Loud               Laughter          Crying
When is the bomb going to explode:              Normal             Distinct          Slurred
                                                Nasal              Stutter           Lisp
Where is it right now?                          Raspy              Deep              Ragged
                                                Clearing Throat              Deep Breathing
What does it look like?                         Creaking Voice               Disguised
                                                Accent                       Familiar
What kind of bomb is it?                       If the voice is familiar, whom did it sound like?

What will cause it to explode?                            BACKGROUND SOUNDS
                                                Street Noises  Crockery        Voices
Did you place the bomb?                         PA system      Music                  House
                                                                                Noises
                                                Motor/Engines           Office Machinery
Why?                                            Animal Noises           Factory Machinery
What is your name?                              Clear          Static          Local Call
                                                Long Distance Call      Phone Booth
What is your address?                          Other

Are you calling from a pay phone?  Yes  No                THREAT LANGUAGE
Location and/or number:                         Well-spoken (educated)        Foul
                                                Irrational     Incoherent    Taped
Gender of caller:    Male        Female       Message read by threat maker
Race of caller:                                Remarks:
Age of caller:
Exact wording of threat:


                                               Notify Hotel Emergency Action Team (HEAT) via radio:
                                               “Base to Hotel Emergency Action Team (HEAT), please
                                               report to the assistant manager’s office immediately”.
                                               Page the same message on pager #__. Turn off all radios
                                               and pagers after notifying the response team.
                                               Date:
                                               Name of person receiving call:
Called received at:                            Title:



       P AG E 6 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                        CHEMICAL SPILL
The severity of the spill and the type of chemical involved will determine the degree of response and the
need for evacuation. The first responsibility will be for the safety of guests and associates. At the time of a
chemical spill, the associate discovering the spill will contact Loss Control, via extension 199.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.


SERVICE                       Be prepared to notify first response team if advised by the Assistant Manager
EXPRESS                        (all pagers).


ASSISTANT                     Respond to the location and assess the situation.
MANAGER                       Direct the Hotel Emergency Action Team (HEAT).
                              Identify the chemical involved (using caution when approaching).
                              Follow the instructions on the MSDS (Material Safety Data Sheet).
                              Isolate the affected area, evacuating the area of associates and/or guests.
                               Cordon off the area.
                              Notify the Fire Department if appropriate to assist in the clean-up efforts.
                              Be prepared to establish a first-aid room if necessary.
                              Be prepared to establish a Command Post if necessary.
                              Advise senior management.


                              Notify the Hotel Emergency Action Team (HEAT), via radio and/or pager,
LOSS CONTROL
                               that there is a chemical spill, advising them of the location and the name of
                               the chemical and the extent of the spill, if known.
                              Be prepared to contact 9-1-1 providing them with all the known information
                               as to the nature, extent and name of the spilled chemical and request that a
                               Hazardous Material Unit is dispatched.
                              Respond to the scene.
                              Identify the chemical involved (using caution when approaching).
                              Obtain the MSDS for the spilled chemical.
                              Obtain required personal protective equipment (PPE) as outlined on the
                               MSDS.
                              Follow instructions given on the MSDS.
                              Assist in isolating the affected area, evacuating the area of associates and/or
                               guests. Cordon off the area.
                              Be prepared to assist in establishing a first-aid room.
                              Provide first aid to affected individuals.

       P AG E 7 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                             Assist responding authorities as needed.
                             Prepare appropriate incident report.


ENGINEERING               Respond to the scene.
                          Ventilate the affected area if appropriate.
                          Isolate the fumes by shutting down vents leading to other areas of the resort.
                          Obtain the personal protective equipment (PPE) as outlined on the MSDS.
                          Follow instructions for clean up as directed on the MSDS.
                          Assist responding authorities as needed.
                          Call Safety Kleene to remove contaminated waste:
                           Safety Kleene
                           5217 Augusta Road
                           P.O. Box 7036
                           Garden City, Ga. 31402
                           912-964-7040
NOTE: Contaminated materials must be disposed of at a permitted hazardous waste management facility.




       P AG E 8 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                      CIVIL DISTURBANCE
A civil disturbance is the action of a group of agitators demonstrating or protesting. A civil disturbance can
occur in or near the resort. It may be related to a guest or group using the resort facilities or may be totally
unrelated to the resort or its guests. A civil disturbance in the vicinity of the resort property, but not on the
property, may still have an impact on the resort, its guests and associates. The immediate concern is the
protection of resort guests, associates and property.

A civil disturbance can be peaceful in nature or violent. As in all other emergency situations, the
notification of local authorities, Hotel Emergency Action Team (HEAT) and the management staff is
essential. The Command Post will be used as the initial command post; however a fully equipped
Command Post may need to be established.

Any associate noticing a civil disturbance should contact Loss Control at extension 199.


REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

PEACEFUL DEMONSTRATION

SERVICE                     .
EXPRESS                        Be prepared to notify first response team if necessary (all page).


ASSISTANT                      With Loss Control, attempt to identify a leader(s) and attempt to determine
MANAGER                         the reason for the disturbance.
                               Identify yourself and explain the rights of the resort as private property.
                                Ask for the cooperation of the group in not entering the resort, blocking the
                                entrances or disturbing the activities of the resort or its guests.
                               If the demonstration is directed against a guest or group in-house, attempt to
                                locate the guest or spokesperson for the group and provide information
                                known.
                               Be prepared to post the entrances and exits with resort staff in order to take
                                reasonable measures for the safety of the guests and associate.
                               Notify the Hotel Emergency Action Team (HEAT) of the disturbance and
                                the location.
LOSS CONTROL                   Assist the Assistant Manager as outlined above.
                               Take a loud speaker (bullhorn) to the scene to be used as needed.
                               Call 9-1-1, giving details such as numbers of individuals involved, the
                                location and the general climate of the protesters.

       P AG E 9 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                              Monitor the situation during the course of the demonstration.
                              Prepare the appropriate incident report. Note any action taken by agitators
                               against resort property, resort guests or resort associates.
ENGINEER                      Be prepared to assist as needed.




      P AG E 1 0 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




VIOLENT DISTURBANCE

SERVICE                       Obtain information on the location of any disabled guests who may need
EXPRESS                        special attention. Provide this information to the Assistant Manager.
                              Notify senior management at home if advised by the Assistant Manager.
                              Call each department head or supervisor on duty, and ask that they report to
                               the Assistant Manager’s office or Command Post for a briefing.

ASSISTANT                     With Loss Control, assess the situation and contact 9-1-1, giving the
MANAGER                        Sheriff’s Department full details of the situation, the numbers of individuals
                               involved, the location of the incident, whether any injuries have occurred,
                               any damage, etc.
                              Provide any assistance required by the Sheriff’s Department.
                              Establish a Command Post and assign duties to the Hotel Emergency Action
                               Team (HEAT) to take reasonable measures to protect the guests, associates
                               and property.
                              Notify senior management (Response Team #1).
                              Assign staff to all entrance and exit points to include fire exits. Secure all
                               entrances as feasible, directing the flow of traffic to one or two locations
                               that can be best controlled.
                              Ensure that lobby control is secured on a 24hour basis.
                              Assign elevator control Operators. Only registered guests should be allowed
                               onto guestroom floors.
                              Position staff members to safeguard the resort’s water supply, electrical
                               generating station, and vital equipment. If these are in adjacent buildings,
                               provide adequate protection at these facilities.
                              Assign an official “Recorder” to document all pertinent information
                               regarding the incident. Be prepared to assign Recorders for 24hour
                               coverage.
                              Assign additional associates, if needed, to assist Service Express or the
                               Front Office with phone calls from guests.
                              Have Banquet staff bring all available stanchions to the Command Post.
                              Ensure that all meeting space, not in use, is secured.
                              Have Front Office agents secure their banks in the vaults. No balancing will
                               be required at this time if it is felt that the protesters may come into the
                               resort.
                              Have the general cashier secure the safe and all records.
                              Print and distribute current Alpha and Numeric lists and distribute to
                               members of the Hotel Emergency Action Team (HEAT) and staff assigned
                               to maintain lobby control.
                              Consider closing bars/lounges. Remove liquor from street-level stores and
                               bars/lounges.
                              Have Guest Services move all vehicles from the driveways. Instruct them to
                               secure the key box and close the garage entrances.
      P AG E 1 1 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                              Have concierge or front office agents maintain contact with the airport for
                               any flight delays or cancellations.
                              Assist guests with alternate routes if possible.
                              Ensure that all closed circuit televisions are being monitored and recorded.
                              If marketing staff is on property, ensure they are maintaining contact with
                               their meeting planners and groups.
                              Consider not checking in anyone who does not have a confirmed
                               registration.
                              Provide accommodation for associates unable to leave property.


                              Notify the Hotel Emergency Action Team (HEAT) of the disturbance and
LOSS CONTROL                   the location.
                              Secure the door to the telephone room, allowing entrance only to authorized
                               personnel.
                              Report to the Assistant Manager’s office or Command Post.
                              Obtain all two-way radios and loudspeakers (bullhorns) and place them in
                               the Command Post.




      P AG E 1 2 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                              Consider contacting the resort’s radio vendor for emergency rental of
                               additional two-way radios.
                              Control elevators to the extent reasonable.
                              Close all drapes to the lobby.
                              Re-locate guests sitting near windows at restaurants or lounges.
                              Secure the loading dock. If deliveries are due in, have Purchasing contact
                               vendors to re-schedule.
                              Ensure that all resort associates are no longer outside the building, then
                               secure the associate’s entrance or post the area with a Loss Control Officer
                               or management staff.
                              Post observers in strategic locations to monitor activity and provide
                               feedback to the Command Post.
                              Ensure that first-aid supplies are ready. Establish a first-aid room if
                               appropriate.
                              If required by senior management or Sheriff’s Department personnel to
                               make announcement to all guests and associates, utilize the public address
                               system. Example: Ladies and gentlemen, your attention please. There is
                               a civil disturbance outside the resort. For your safety, please return to
                               your room, or stay in your room. Resort staff should report to their
                               Supervisor. We will keep you advised”. Provide status reports as directed
                               by senior management or Sheriff’s Department personnel.
                              If needed, arrange for additional Loss Control personnel through a contract
                               Loss Control agency.
                              Attempt to identify any protesters who damage property or trespass.
                              Prepare an incident report at the conclusion of the situation. Ensure that any
                               evidence is preserved and noted on the incident report. Include photographs
                               or diagrams if necessary. Note any action taken by agitators against resort
                               property, resort guests or associates.




      P AG E 1 3 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




ENGINEER                        Report to the Assistant Manager’s office or Command Post, as directed for
                                 instructions.
                                Be prepared to place plywood over windows.
                                If tear-gas is used by Sheriff’s authorities, be prepared to start or stop air
                                 handlers as appropriate.
                                Obtain additional fire extinguishers and place them in the Command Center
                                 and the Command Post.
                                Assist in securing entrance and exit points to include fire exits.



NOTE: All radio transmissions should be short and concise. All information that can be transmitted
by phone to the Command Post should be, in order to keep the radio channels open for emergency
situations.


EQUIPMENT NEEDED:

Two-way radios
Loud speaker(s) - bullhorn
Stanchions
Fire extinguishers
Plywood to cover windows
First aid supplies
Camera




       P AG E 1 4 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                               DEATH / SUICIDE
                                     OR
                       ATTEMPTED OR THREATENED SUICIDE
In the event of a death, resort staff must react quickly and without attracting a lot of attention. Any associate
finding what they believe is a dead body, should immediately contact Loss Control, at extension 199.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

DEATH

SERVICE                        Stand by for instruction from Assistant Manager
EXPRESS

ASSISTANT                      Respond to the scene. Do not assume the person is dead. Efforts will be
MANAGER                         made to resuscitate if possible and appropriate.
                               DO NOT TOUCH OR ALLOW ANYONE TO DISTURB ANYTHING
                                IN OR AROUND THE SCENE.
                               Cordon off the area and post Loss Control to ensure that only authorized
                                persons are allowed to enter the scene.
                               Advise Loss Control to contact 9-1-1, giving the information known at this
                                time.
                               Dispatch a member of the Hotel Emergency Action Team (HEAT) to meet
                                the responding local authorities (e.g. Sheriff’s Department or Fire
                                Department personnel) to direct them to the scene.
                               If the individual is a registered guest, have a Front Office agent print out a
                                folio and obtain a copy of the registration card.
                               Assist the local authorities as needed.
                               Notify senior management.


                               Notify the Hotel Emergency Action Team (HEAT) immediately. DO NOT
LOSS CONTROL
                                ANNOUNCE OVER THE RADIO WHAT THE SITUATION IS.
                                Example: “Loss Control to the HEAT team, we have a "code-Ed", please
                                contact Loss Control immediately”.
                               Contact 9-1-1, giving specific details as known.
                               See instructions for Assistant Manager.
                               Ensure that no one but authorized persons enter the cordoned off area.
                               Keep on-lookers away from the scene.
                               Assist the local authorities as needed.
                               Once the body has been removed, and after receiving authorization by the
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Emergency/Disaster Response Procedures




                                Sheriff’s Department, clean up of the area will begin. If clean up of body
                                fluids is necessary, ensure that the staff is following Bloodborne Pathogen
                                guidelines.
                               Prepare the appropriate incident report. Include photographs or diagrams
                                taken.

ENGINEER                       See instructions for Assistant Manager and assist as needed.

ATTEMPTED OR THREATENED SUICIDE

Anyone receiving a call or noticing a person attempting or threatening suicide should immediately call Loss
Control at extension 199 and state the location and any details known at this time.

SERVICE                        Stand by for instruction from Assistant Manager.
EXPRESS

ASSISTANT                      Respond immediately to the scene. The individual threatening suicide will
MANAGER                         be addressed in calm, soothing manner until experts from the Sheriff’s
                                Department or Fire Department arrive.
                               Attempt to isolate the surrounding area.
                               Dispatch a member of the Hotel Emergency Action Team (HEAT) to meet
                                responding local authorities.
                               If the individual is a guest in the resort, have a front office agent print out a
                                folio and obtain a copy of the registration card.


                               Notify the Hotel Emergency Action Team (HEAT) immediately. DO NOT
LOSS CONTROL                    ANNOUNCE OVER THE RADIO WHAT THE SITUATION IS.
                               Contact 9-1-1, giving specific details as known.
                               See instructions for the Assistant Manager and assist as needed.
                               Keep on-lookers away from the scene.
                               Prepare the appropriate incident report.

ENGINEER                       See instructions for the Assistant Manager and assist as needed.




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The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                 EARTHQUAKE / TSUNAMI
An earthquake is an unpredictable and uncontrollable event. A catastrophic earthquake is an event or series
of events that will result in large numbers of deaths and injuries; destruction of a large percentage of
facilities that provide and sustain human needs; overwhelming demand on state and local response
resources; severe long term effects on general economic productivity; and have major effects on state, local,
and private sector initiatives to begin and sustain initial recovery efforts.

Earthquakes and aftershocks may trigger secondary events such as fire, tsunamis, landslides, liquefaction,
flooding, and release and/or spreading of hazardous materials.

Local resources may be inadequate or unavailable to assist the needs of the resort. In the event of an
earthquake, the main task of the resort staff will be to assist guests and associates, assess the damage, and
take measures to prevent further damage, and prevent panic.

Off-duty associates called in to work should first ensure the safety of their families and then, depending on
the severity of the earthquake, come to work. Before leaving their residences, associates should listen to the
news reports regarding the safety of travel on the surface streets.

During an earthquake, REMAIN CALM! DO NOT EVACUATE the building unless directed to do so.
Generally the safest place to be is inside the building underneath a table or desk, under a doorway or against
a structure wall. It is important to stay away from windows, furniture or fixtures that may fall. If an
evacuation of the resort is ordered, follow the instructions under EVACUATION.

It should be noted that not all earthquakes produce tsunamis. Coastal area resorts are at the greatest risk. A
tsunami is not one, but a set of ocean waves caused by violent movement of the earth’s crust (generally
earthquakes) below or near the ocean floor. Once generated, the waves move outward from the earthquake
epicenter at speeds varying with the water depth. In the deep ocean the speed can exceed 450 miles per
hour, traversing the entire Pacific Ocean in about 25 hours. Once the waves impact a coastal area, water
level fluctuations and unusual current conditions may continue up to 24 hours or more.

Coastal area resorts should be prepared to evacuate to higher grounds in the event that a tsunami watch or
warning has been announced. Follow instructions as directed by the Civil Defense or local authorities.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing, or their designate. No information will be given out to the media from other associates
unless directed by one of the above.




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Emergency/Disaster Response Procedures




SERVICE EXPRESS               Check the communication systems: phones, radios, computers, etc.
                              Telephone all elevators to determine if they are occupied. If there is a
                               malfunctioning elevator with guests or associates on board, assure the
                               occupants that help is on the way. Contact Engineering and report the
                               elevator status. Maintain contact with the occupants and give them status
                               reports.
                              Begin contacting each department to obtain injury/damage status and report
                               this information to the Hotel Emergency Action Team (HEAT) and Loss
                               Control...
                              Respond to guest inquiries.
                              Attempt to keep telephone lines open for emergency communication. Limit
                               length of calls.
                              Relay all information on injuries, property damage and elevator status to the
                               Command Post.
                              Attempt to contact key personnel to report to work if advised by Assistant
                               Manager.


ASSISTANT                     Organize the Hotel Emergency Action Team (HEAT) to inspect the building
MANAGER                        and determine if there are injuries to guests or associates, and assess damage
                               to the resort.
                              If the public address system is operational, make appropriate
                               announcements as well as status updates. Example: “Ladies and gentlemen,
                               your attention please. We have just experienced an earthquake. Please
                               remain calm. Get under a table or desk, stay away from windows and
                               glass. Please extinguish all cigarettes and do not light any matches or use
                               any type of open flame. Be prepared for after-shocks. Do not enter an
                               elevator. Listen for further announcements”.
                              Notify response teams if needed.
                              Identify disabled guests, or guests requiring special attention. Ensure that
                               those guests are notified and given assistance as needed.
                              Establish a Command Post. Assign a “Recorder” to document all pertinent
                               information. Be prepared to establish shifts for “Recorders” to maintain
                               post and conduct duties 24 hours per day.
                              Once the Command Post has been established, remain in the Command Post
                               until relieved by another Assistant Manager or senior management staff
                               assigned to Command Post duties.
                              Obtain a portable radio to monitor news reports.
                              Establish a “SAFE ROOM” for guests and associates if needed. The
                               “SAFE ROOM” (e.g. meeting rooms, other large meeting space) will need
                               to be checked out by Engineering first to ascertain if it is structurally sound.
                              Contact senior management staff.
                              Conduct regular communication checks.

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Emergency/Disaster Response Procedures




                              Call all off-duty Assistant Managers to report to work, if needed.
                              Develop a list of associates on duty and key personnel to be assigned duties.
                              Have emergency equipment (e.g. first-aid supplies, flashlights, master keys,
                               bolt cutters, fire extinguishers, etc.) brought to the Command Post for
                               issuance.
                              Prepare for an evacuation if required to do so.
                              Issue checklists for assignments to departments. Use all available staff to
                               perform the tasks required.
                              Establish a first-aid room. First-aid supplies are stored in the emergency
                               storage room, and should be moved to the first-aid room. Housekeeping
                               should be asked to bring cots, pillows, blankets, towels and sheets to the
                               first-aid room. Assign a Certified First-Aid associate to maintain control of
                               this room. Be prepared to establish shifts for Certified First-Aid associates
                               to maintain post and conduct first-aid duties 24 hours per day.
                              Dispatch Luggage Attendants to check all public areas, reporting back to the
                               Command Post, any injuries or damage noted.
                              When it is safe to do so, a search of all areas and guestrooms should be
                               conducted to ascertain if anyone is trapped or injured and not able to contact
                               emergency personnel.
                              Ensure that Operators are reporting any requests for assistance to the
                               Command Post.
                              Assist emergency personnel who may arrive on the scene.
                              Have all Cashiers in all departments secure their banks.
                              Ensure that all department heads are tracking expenses, including labor,
                               isolated to the potential loss.
                              Instruct Food & Beverage personnel to prepare a three-day menu, using
                               perishable items first.
                              Begin restricting the usage of water and ice. Consider issuance out bottled
                               water. Due to possible contamination, tap water should not be used unless
                               inspected by an Engineer.


LOSS CONTROL                  If the repeater system is down, instruct the Hotel Emergency Action Team
                               (HEAT) to turn their radios to channel 2 in order to communicate radio to
                               radio without use of the repeater.
                              Be prepared to contact 9-1-1 and other outside agencies listed in the
                               Emergency Phone Number section.
                              Report to the Command Post.
                              Verify the status of the fire control panel and elevators.
                              Gather all radios and take them to the Command Post.
                              With the Engineers, gather all flashlights, bullhorns, bolt cutters, several
                               master key sets (with a sign out sheet for key control) and fire extinguishers
                               and take them to the Command Post.
                              Attend to injured guests and associates, providing first aid until medical
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The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                               personnel arrive. DO NOT MOVE seriously injured persons unless they are
                               in immediate danger.
                              Respond to fire alarms, etc.
                              Assign associates to maintain post in the lobby and all entrances to assist in
                               talking with guests and prevent looters from coming in.
                              Encourage guests to remain in the resort unless the building is deemed
                               unsafe.

                              If necessary secure any unneeded access doors to funnel individuals through
                               controlled entrances.
                              Attempt to keep fire lanes open for incoming emergency vehicles.
                              Cordon off areas identified by Engineering as being unsafe.
                              Maintain order and try to prevent panic.
                              Call all off-duty Loss Control Officers to report to work, if needed.
                              Keep the Assistant Manager updated as to injuries, damages, etc.
                              Assist emergency personnel who may be arriving on the scene.
                              When the situation has been controlled, complete the required incident
                               reports.

ENGINEERING                   Report to the Command Post.
                              Shut off all main gas lines and water lines, and then investigate possible
                               electrical shorts.
                              Shut down boilers.
                              Respond to fire alarms, water leaks, etc.
                              Verify safe operation of the: emergency generator, electrical system,
                               elevators, sprinkler system, domestic water, chill water, hot water, steam
                               generating equipment, etc.
                              With Loss Control, gather all flashlights, bolt cutters, fire extinguishers and
                               other tools that may be necessary and take them to the Command Post.
                              Assist in determining a location for the “SAFE ROOM” for guests and
                               associates.
                              Be prepared to assist individuals stuck in elevators, as the elevator
                               maintenance company may not be available to respond.
                              Call all off-duty Engineers to report to work if needed.
                              When possible, begin checking for gas and water leaks, broken electrical
                               wiring or sewage lines. If there is damage, turn the utility off at the source.
                              Board up broken windows.
                              Ensure that building plans are available for the structural Engineer
                               consultant.
                              Report in to the Command Post on a regular basis, giving current status
                               reports.




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The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                   RECOVERY FUNCTIONS FOLLOWING AN EARTHQUAKE

NOTIFICATION                  Contact Operations Officers.
                              Contact Corporate Risk Management.
                              Contact governmental authorities (building and safety) if damage to the
                               building or facility exists.
                              Contact public utilities concerning damage to water, electric or gas lines.

DAMAGE                        Initiate a comprehensive survey of the resort in coordination with civil
ASSESSMENT AND                 authorities and insurance representatives.
IMPACT                        Itemize structural and nonstructural building, utility systems, and
EVALUATION                     communication systems damage, including photographs or video of such
                               damages.
                              Determine the need for temporary location.
                              Identify the potential need for contracted services, labor and material for
                               damage repair and restoration of operations.
                              Summarize the damage survey with estimated repair cost and recovery
                               schedules.

CLEAN-UP, LOSS                Secure premises from unauthorized access by outsiders.
CONTROL AND                   Collect, recover and secure vital records and documents if it is safe to do so.
SALVAGE                       Clean-up property, including activating decontamination procedures where
OPERATIONS                     necessary and applicable.
                              Secure and protect equipment and machinery from further damage and
                               weather elements (rain, etc.)
                              Establish temporary dumpsites on the premises for debris from building
                               damage, structures and equipment.
                              Secure contractor support to supplement crews in repair of damaged
                               utilities, building structure, fire protection systems and machinery as
                               required.

BUSINESS                      Obtain engineering and architectural drawings for personnel responsible for
RESTORATION                    doing repairs.
                              Provide technical direction and project control on damage repair being
                               performed by in-house and contracted personnel.
                              Notify, as soon as possible, utility companies of the extent of the damage
                               and service disruption.
                              Request assistance from utility companies in restoring services to minimum
                               operating level.
                              Post relocation addresses and phone numbers of alternate sites (if
                               appropriate).



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Emergency/Disaster Response Procedures




CUSTOMER                      Coordinate with the news media regarding the level of services available.
INFORMATION                   Advise the general public, via the media, about progress being made to
                               restore services to normal levels.

GOVERNMENTAL                  Obtain information on the extent and magnitude of the damage suffered by
RELATIONS                      the area in which the resort is located.
                              Obtain information on governmental action regarding such essential
                               recovery functions as transport route service (roadway restoration, freeway
                               on and off ramp repairs, etc.), re-establishment of governmental services
                               and governmental recovery plans and programs (FEMA, etc.)
                              Obtain governmental assistance for structural inspections, demolition,
                               debris removal, and hazardous material management, if applicable.
                              Obtain special permits for the establishment of temporary facilities as
                               required.




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Emergency/Disaster Response Procedures




                                      ELEVATOR FAILURE
In the event of an elevator failure, the following procedures should be followed:

Any associate hearing an alarm ringing from an elevator should attempt to determine:
 which elevator the alarm is coming from
 if the doors are open or closed
 if any one is stuck in the elevator
 what floor the elevator is on

The associate should then contact Loss Control at extension 199 and report the incident.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.


SERVICE                        Upon being notified of an elevator failure, call the elevator and try and
EXPRESS                         determine if any guests or associates are trapped inside.
                               If the elevator is empty, report the incident to Engineering.
                               If the elevator has passengers inside, advise the passengers to remain calm
                                and that help is on the way.
                               Determine if any of the passengers are in need of medical attention.
                               Confirm which elevator and notify Loss Control.


ASSISTANT                      If after learning that passenger is stuck in an inoperative elevator, respond to
MANAGER                         the scene.
                               Request that the elevator maintenance company dispatch a mechanic.
                                NOTE: FOR THE SAFETY OF THE PASSENGERS, ONLY AN
                                AUTHORIZED ELEVATOR MECHANIC OR THE LOCAL FIRE
                                DEPARTMENT SHOULD ATTEMPT TO RELEASE PASSENGERS
                                FROM AN INOPERATIVE ELEVATOR.
                               Talk with the passengers and assure them that help is on the way. It is
                                reassuring to have someone nearby, not just talking over the phone.
                               Determine if any of the passengers are in need of medical attention. If so,
                                instruct Loss Control to contact 9-1-1.
                               Stay on the scene or assign an associate to stay with the elevator, until the
                                passengers have been released from the elevator.
                               Be available upon the release of the passengers to be of assistance in
                                handling any concerns or complaints.
                               Assist the elevator mechanic, or other emergency personnel as needed.


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The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                           




      P AG E 2 4 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




LOSS CONTROL                   Notify Hotel Emergency Action Team (HEAT).
                               Maintain phone contact with the passengers to reassure them.
                               Be prepared to contact 9-1-1 if a medical emergency is reported by the
                                passenger(s).
                               Refer to instructions for Assistant Manager and assist as needed.
                               Obtain the names of the passengers and prepare the appropriate incident
                                report.

ENGINEERING                    If the non-operating elevator does not have any passengers onboard, lock off
                                the elevator, turnout the lights and place a barricade in front of the elevator
                                to deter anyone from entering.
                               Contact the elevator company to dispatch a mechanic.
                               If passengers are stuck on board a non-operating elevator, refer to
                                instructions for Assistant Manager and assist as needed.
                               Attempt to determine the nature of the problem.
                               Contact the elevator maintenance company and request that they dispatch a
                                mechanic immediately.



GUEST ELEVATORS
 Elevator #     Phone number                                Location
     1           7404                                  C – WING NORTH
     3           7400                                  A/B WING WEST
     4           7401                                  A/B WING WEST
     5           7402                                  A/B WING WEST
     8           7403                                  A – WING SOUTH

SERVICE ELEVATORS
 Elevator #      Phone number                               Location
     2            7405                                 B – WING NORTH
     6            7407                             A – WING SOUTHWEST
     7            7406                             A – WING SOUTHWEST

The elevator maintenance company is:          Dover Elevator Company

Phone Number:          1-800-843-6837 or 1-912-354-8800




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The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                   HOTEL EMERGENCY ACTION TEAM (HEAT)
Because the timing of an emergency is uncontrollable and response time is critical, the resort has a Hotel
Emergency Action Team (HEAT) whose responsibility is to respond to and investigate any emergency
situation. Notification will be made to the appropriate authorities (e.g. Fire Department, Sheriff’s
Department, etc.) When the authorities arrive, the Hotel Emergency Action Team (HEAT) will assist them
as needed. Any emergency situation may call for establishing a Command Post.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

The members and responsibilities of the Hotel Emergency Action Team (HEAT) consist of:

SERVICE                        Responding to guests inquiries.
EXPRESS                        Communicating status reports.
                               Assisting contacting management staff as needed.

ASSISTANT                      Team leader of the Hotel Emergency Action Team (HEAT).
MANAGER                        Directing other team members.
                               Responding to the emergency scene to assess the situation.
                               Will meet Fire Department in the event of a general alarm activation and
                                escort to scene.
                               Keeping other Hotel Emergency Action Team (HEAT) members advised of
                                the status.
                               Preparing to evacuate the resort if needed.
                               Establishing a Command Post if appropriate.
                               Establishing a first-aid room if appropriate.
                               Establishing a press room if appropriate.
                               Ensuring that a current guest list/disabled list be printed if needed.
                               Assigning other associates to assist the Hotel Emergency Action Team
                                (HEAT) (e.g. assigned to exits to assist in directing guests to assembly
                                location, etc.)
                               Notifying senior management and response teams if needed (see page 28) for
                                teams one (1) and (2) listing.

LOSS CONTROL                   Assistant team leader in an emergency situation.
                               Notifying the Hotel Emergency Action Team (HEAT) of the location and the
                                nature of the situation.
                               Responding to the emergency scene.
                               Keeping Hotel Emergency Action Team (HEAT) members advised of the
                                status.
                               Establishing and maintaining communications.

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The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                               Keeping phone lines to the Sheriff’s Department and Fire Departments open
                                for as long as possible during an emergency.
                               Preparing to evacuate the resort if needed.
                               Ensuring that appropriate keys are available for the responding Fire/Sheriff’s
                                authorities.
                               Maintaining records of when calls were made and who was notified.
                               Assisting in establishing a Command Post if appropriate.
                               Assisting in establishing a first-aid room if appropriate.
                               Assisting Fire/Sheriff or other authorities as needed.
                               Conducting an investigation of the incident.
                               Documenting the incident on the appropriate incident report form.

ENGINEERING                    Responding to the emergency scene with the appropriate tools.
                               Assisting the other Hotel Emergency Action Team (HEAT) members as
                                needed.
                               Keeping other Hotel Emergency Action Team (HEAT) members advised of
                                the status.
                               Preparing to evacuate the resort if needed.
                               Taking steps to prevent further damage.
                               Assisting the Fire/Sheriff or other authorities as needed.


Note: Each member of the Hotel Emergency Action Team (HEAT) has the potential of assuming the duties
of the team leader and should, therefore, be familiar with all aspects of each team member’s responsibilities.
Any associate has the potential to become part of the Hotel Emergency Action Team (HEAT). If requested,
the associate should respond quickly and calmly, following instructions of the team leader.




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Emergency/Disaster Response Procedures




                                            EVACUATION
In the event of a partial or total evacuation due to fire or other emergency situation, the following procedures
will apply.

Upon being directed to do so associates will evacuate the building, using the nearest fire exit and proceed to
the main parking lot. Associates, using the nearest fire exit and proceed to the associate parking lot and
should stay with their department in order that a head count can be performed.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

General evacuation guidelines:

   Begin the evacuation process after being instructed by the Assistant Manager.
   Assistant Manager or Senior Management will provide further directions of evacuation assignments if
    needed.
   Use fire stairwells to evacuate - never use elevators.
   Walk, do not run.
   Stay calm.
   Always place your hand on the back of the door before opening the door. If it is hot, do not open the
    door; find an alternate route.
   If you enter a smoke filled area, seek another exit route if possible. If you must pass through an area
    congested by smoke, cover your mouth and nose with a towel or piece of clothing, dampened with water,
    if possible. Crawl low along the wall to the exit, using the walls and doorways as a guide in case you are
    unable to see due to smoke or power loss.
   Ensure that fire doors are not blocked open.
   Proceed to the designated evacuation assembly areas.
   Assist guests and other associates as needed.
   Report anyone stranded to the Command Post, Hotel Emergency Action Team (HEAT) member or Fire
    Department personnel.
   In the event you are unable to evacuate due to a blocked exit or other barrier, try to enter a guestroom or
    other area free from fire and smoke. Immediately call Loss Control at extension 199 and advise them of
    your situation and location.
   Once in the room, start to fill the bathtub with as much water as possible. Soak towels, sheets or other
    fabric in the water and place the wet fabric in the cracks between the door and the floor, frame, etc. Turn
    off the heat or air-conditioning unit. Cover the vent with wet towels or sheets. Do not open the window
    or try to break the glass unless directed by Fire Department personnel.




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Emergency/Disaster Response Procedures




Off-Site Evacuation Procedures

In the event of a total evacuation that will last more than two hours or during inclement weather. The
General Manager or Manager on Duty will determine if the guest will be moved to an off-site location.

  If not on property contact the General Manager and Director of Sales/Marketing.
  Establish a Public Relations Center (ie. Port Royal Club House Office or Ocean Palms Villa)
  Contact all Quality Counsel Members
  Contact resort coaches and advise them to report to the resort
  Designate off-site location
              A. Port Royal Club House
              B. Marriott Barony Club
              C. Resort Villas (Ocean Palms)
              D. Island Resorts
 Coordinate transportation needs:
              A. Resort shuttle (Guest Services)
              B. Low Country Adventures (843-681-8212)
              C. Taxi Cabs (Yellow 843-686-6666, JW’s 843-683-7348 & executive 843-301-8294)
 Assign resort representation and communication point person for each destination (log in phone #)
 Assign coordinator for food and beverage needs:
              A. Coffee, tea, water and soda’s
              B. Danish, cookies, ect.
  Assign coordinator for blankets, pillows, ect.
  Contact System Manager to arrange forwarding of phone lines if necessary.

Off-site location: Port Royal Clubhouse
Port Royal Contact #1:               – Accounting Manager
Phone Number:843-              Home:843-
Port Royal Contact #2:Anthony Wright– Director of Building Maintenance
Phone Number:843-681-1717 Cell – 843-422-4664
Port Royal Contact #3:         – Food and Beverage Director
Phone Number:843-681-1712
Port Royal Vice President of Operation: Ray Dznowski (GM/Director of Operations)
Phone Number: 843-681-1703
Distance from hotel to Port Royal Clubhouse: ½ mile
Route that will be taken: Port Royal Drive

Marriott Contact: Erac Priester (General Manager)
Phone Number: 843-342-1600
Cell phone: 843-683- 0401
The Barony Track (Welcome Center): 843-686-7100



       P AG E 2 9 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                      RESPONSE TEAMS
In the event of a partial or total evacuation due to fire or other emergency situation, the following procedures
will apply.

The resort has two response teams available in the event of a partial or total evacuation. The Manager on
duty is responsible for contacting RESPONSE TEAM #1. The Manager on Duty will be in charge of the
response teams until the General Manager arrives on property.

Response Team #1

   General Manager
   Director of Operations
   Food and Beverage Director
   Building Superintendent
   Loss Control Manager
   Assistant Director of Engineering
   Director of Housekeeping
   Banquet Manager
   Guest Service Captain
   Service Express Manager/Captain
   Executive Chef

Once on property the General Manager will be in charge of the response teams. The general manager will be
responsible for contacting RESPONSE TEAM #2 if necessary.

Response Team #2

   Assistant Banquet Manager
   Assistant Director of Housekeeping
   Turtles Beach Bar and Grill Complex Captain
   Carolina Café Manager/Captain
   Fitness/Recreation Manager




       P AG E 3 0 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                        RESPONSE TEAMS PERSONNEL RESPONSIBILITIES


1. Report IMMEDIATELY to the Command Post (Fire Board Room).

2. Remain calm at all times.

3. Stand by for instructions from the Assistant Manager, Front Office Manager or the General Manager.
   Some of the specific tasks you may be assigned are listed below:

                     Go to designated assembly points and begin to calm and reassure guests. If the
                      designated assembly points are unsafe, move evacuees to the off site location (Port
                      Royal Golf Club House).
                     Take First Aid Kits.
                     Go to specific floors effected by the fire and lead evacuated guests to the designated
                      assembly points.
                     Go to the Housekeeping Department and begin to gather supplies such as blankets,
                      towels, robes, ect… to take to the guests who have been evacuated.
                     Go to Banquet station or restaurants stations and begin to organize hot and cold
                      beverages (non-alcoholic) and snacks for the guests who have been evacuated.
                     If directed, go to specific floors and begin to evacuate the guest rooms by knocking
                      on the guest doors and sending the guests to the assembly points
                     If directed, begin to do a head count of guests being shuttle to off site location by
                      resort personnel (manual count and occupancy lists).




REMINDER: All inquiries from the media will be directed to the general manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.




       P AG E 3 1 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                EVACUATION CHECK LIST


In the event of an evacuation due to an emergency situation there will be a need of fourteen (14) people to
cover staging and assembly points. Each will be assign an area to assist guest and associate’s in exiting the
building quickly.

REMINDER: All inquires from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

Evacuation Points A-H will require nine (9) people:

_________________________________ (PA) Savannah Foyer
_________________________________ (PB) Elevator’s 3,4&5 (Lobby Level)
_________________________________ (PC) Main Lobby (Entrance)
_________________________________ (PD) Stairwell #2 (Next to Villa Operations)
_________________________________ (PE) Exit by Health Club (Lobby Level)
_________________________________ (PF) Exit by Carolina Café/Barony
_________________________________ (PG) Elevator #8 (Ocean Front South End of Bldg.)
_________________________________ (PH) Elevator’s 3,4&5 (Underground Parking)
_________________________________ (PI) Stairwell #3 (Underground Parking)


Assembly Points three (3) people:

_________________________________ (PJ) Associate Parking Lot
_________________________________ (PK) Main Parking Lot
_________________________________ (PL) Beach Area (At Foot of Boardwalk)

Steps:
1. Assign team members to cover evacuation points A-L.
2. Distribute evacuation cards for areas A-L.
3. Advise members to contact Command Post with extension (if possible) at their point.
4. Advise members (Managers/Captain):
        Bring a copy of sign-in sheet (shift)
        Bring a copy of master report
        Secure all doors
        Bring relevant information (Records, Disc, Business Appointments, ect.)




       P AG E 3 2 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                        CRISIS CONTACTS

In the event of a resort crisis or serious incident, it is imperative to notify the appropriate Westin brand and
Starwood individuals immediately and refer to the Westin’s crisis communication manual for additional
procedures. Timing and a quick response are crucial in every crisis.



Mike Cassidy
Area Managing Director, NAD
Business Phone: (312) 329-4252
Business Email: mike.cassidy@starwoodhotels.com
Home Phone: (773) 388-8222
Cell Phone:     (312) 925-4252

Keith Grossman
Senior Vice President,
Deputy General Counsel
Business Phone: (914) 640-8233
Business Email: keith.grossman@starwoodhotels.com
Home Phone: (203) 637-8410
Cell Phone:    (914) 830-2903
Cell #2:       (203) 561-7630

Alisa Rosenberg
Director of Risk Management
Business Phone: (602) 522-0438
Business Email: arosenberg@starlodge.com
Home Phone: (480) 515-5466
Home Email:       ericalisa@earthlink.net
Cell Phone:      (480) 226-0232

K. C. Kavanagh
Vice President of Public Relations
Business Phone: (914) 640-8339
Business Email: kc.kavanagh@starwoodhotels.com
Home Phone: (212) 673-5731
Cell Phone:      ((914) 882-8461




       P AG E 3 3 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                 MANAGERS PHONE NUMBERS
      NAME                   POSITION       VOICE MAIL    DIRECT    CELL PHONE     HOME PHONE     NEXTEL #
                                                           LINE
Andrew Czarnecki     General Mgr.               7510     681-1010                                 247-4824
Patrick Dougherty    Operations                 7512     681-1012   215-774-9922                  247-3220
Jeff Beccaris        Dir. Of Finance            7055     681-1001   980-322-2101                  247-4722
Ken Nason            Marketing Director         7520     681-1020
Christine Scheriff   HR Director                7551     681-1051                                 247-3224
David Jachetta       Director of F&B            7775     681-0875                                 247-4812
Paul Boston          Director of Eng.           7350     681-1049                                 247-9357
William Cox          Loss Control Mgr.      7599         681-1099                  803-625-4439   247-1372

Mary Wieth           Hskp Director          7508         681-1008                                 247-0369
Shannon Bussone      Front Office Mgr.      7110         681-1018   207-712-1670
Chris Maldonado      Revenue Director       7300         681-1085                                 247-9135
Michelle Hodge       Ast. Dir. of Finance   7559         681-1059                  843-681-5385

Paul Gadomski        Systems                7070         681-1052                                 843-338-6229
                     Reservations Mgr       7304

Jess Ryan            Outlet Manager         7148/7548               843-290-1819   843-681-3346
William Ryan         Executive Chef         7370/7371    None       843-290-1819   843-681-3346

Horace Parlor        Banquet Manager        7247         None       843-422-7702   843-342-3887   None

Courtney             Car. Café Mgr.         7045         681-1064                  814-673-5685
Williamson
Kevin Baker          Dir. Of Group Sales    7547         681-1047                  843-           247-9358

Nicola Dick          HR Mgr                 7035         681-1054   843-816-3425                  247-3061

Doug Jenkins         Captain                7156                                   912-236-1653
Kim Krystopa         Health Club Mgr.       7589/7540    681-1058                  843-815-6754   247-4829
Don Reinheardt       Executive Sous Chef    7370                                   843-683-9056
Henrietta Simmons    Housekeeping Mgr.      7420                    843-290-1226   843-681-2696
Luce Ammons          Villa Services         7553         681-1053                  843-227-3577   247-4693
                     Turtles Man            7230
Andrew Zirger        F/O Manager            7111
Holly Drill          MOD                    7111
Anissia Shalton      Conference Service     7016/7530    681-1030                  843-815-4359   247-3236
Todd Foster          Eng. Manager           7359
Kathryn Cyr          Sales Manager          7544/7014    681-1044   843-422-1412   843-757-8575
Jennifer Erler       Conf. Ser. Mgr.        7556         681-1056                  843-757-7101   247-3238
Luce Ammons          Villa Property Mgr.    7514         681-1014                                 247-4691
David Jackson        Asst. Bqt. Mgr.        7247                                   843-




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The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                     Asst Bqt. Mgr.        7247
John Green           HSKP Mgr.             7420           681-1035    843-816-1227   843-815-3395      247-4720
Efrain Esqueda       Bqt. Captain          7247                                      843-815-3169
Lisa Hodges          Credit Mgr.           7061           681-1097    843-304-2610   843-706-2394
Courtenay Casson     Sales Manager         7522           681-1022    843-263-7417
Myra Jacobs          Sales Manager         7537           681-1037    504-259-2532
                     Sales Manager         7516           681-1033
Kathryn Cyr          Sr. Sales Mgr.        7533           681-1044    843-338-5000
Brandi Byrd          Spa Director          7562           681-1062
Trudy Morrison       Retail Mgr.           7543           681-1043    843-338-6848   843-681-8339
Kathy Steele         Spa Manager           7006/7515      681-1015
Jessica Greenstein   Sales Manager         7575           681-1075    843-422-5410
Lisa Tennison        Sales Mgr.            7560           681-1060                   843-689-2440      247-4792
                     Sr. Sales Mgr.        7568           681-1068
                     R/S Captain           7462
                     Sr. Sales Manager     7568           681-1068


Elizabeth Williams   Task Force            7175                                      843-726-5172      247-4806




SERVICE                          Provide clear instructions to guests calling to inquire about the alarm or the
EXPRESS                           verbal instructions over the public address system. Advise the guests to use
                                  only the stairwells, as the elevators will not respond.
                                 Direct guests to the guest assembly location.
                                 Notify the Hotel Emergency Action Team (HEAT) of any guest requiring
                                  special assistance in evacuating (e.g. due to disability, age, language barrier,
                                  etc.)
                                 Do not accept outside calls except the emergency phone.
                                 Be prepared to begin calling all guestrooms if needed.
                                 Be prepared to contact management staff if required.
                                 Attempt to keep phone lines open for emergency communication. Limit
                                  length of phone calls.
                                 Relay pertinent information received to the Hotel Emergency Action Team
                                  (HEAT).
                                 Be prepared to evacuate the area if directed to do so by Fire Department
                                  personnel.

ASSISTANT                        Initiate evacuation procedures.
MANAGER                          Ensure that appropriate announcements are made over the public address
                                  system (see sample announcements).
                                 Assign staff to monitor exits and assist/direct guests and associates to the
                                  assembly locations.
        P AG E 3 5 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                               Assign a manager to stay at the guest assembly area to talk with and assist
                                guests.
                               Ensure complete evacuation of areas affected.
                               Check all accessible rooms to ensure that any disabled guests or guests
                                requiring special attention have been evacuated.
                               Keep the Hotel Emergency Action Team (HEAT) advised, via radio, of
                                current status.
                               Respond to calls for medical attention, advising the Fire Department of any
                                medical emergency.
                               In the event of a total evacuation, ensure that all Cashiers secure their banks.
                               Be prepared to establish a Command Post (at resort and off site location).
                               Assign a manager to the off site location to maintain a guest count.
                                Notify senior management if they are not on property.
                               Assist Fire Department personnel as needed.
                               Turns over emergency reports to Fire Department and follow further
                                instruction as directed by them.

LOSS CONTROL                   Proceed to the location affected and direct the evacuation of guests and
                                associates.
                               Ensure that appropriate announcements are made over the public address
                                system (see sample announcements).
                               Escort Fire Department personnel.
                               Provide Fire Department personnel with occupancy lists, if necessary.
                               Advise Fire Department personnel of any disabled guests requiring special
                                assistance in evacuating.
                               Advise Fire Department personnel of associates not accounted for.
                               Assist Fire Department personnel as needed.
                               Keep the Hotel Emergency Action Team (HEAT) advised, via radio, of
                                current status.
                               At the conclusion, prepare the appropriate incident report.

ENGINEERING                    Proceed to the location affected and direct the evacuation of guests and
                                associates.
                               Keep the Hotel Emergency Action Team (HEAT) advised, via radio, of
                                current status.
                               Assist Fire Department personnel as needed.




                           DEPARTMENTAL EVACUATION PROCEDURES



      P AG E 3 6 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




During some emergencies, the general alarm for the fire system may be activated and associates will receive
inquiries from guests regarding what to do. Associates are to give the following reply:” The resort’s fire
alarm has been activated by an unknown cause. The Hilton Head Fire Department and the Resort’s
emergency response team are investigating it. You should evacuate the resort immediately through
the nearest exit. Please go to the main front parking lot”.

Accounting              Will exit though the south door, down south stairwell into fire lane and
                        proceed to the beach area.
Audio Visual           Will exit downstairs to the first floor and by using the hallway between the
Reservation              Archer and Fort Walker meeting rooms, exit directly through the banquet
                         hallway to the associate parking lot.
Banquets               Associates in back hallways will exit down the hallway through the banquet
                         service dock, down the ramp and into the associate parking lot.
                       Those associates in the meeting rooms will proceed to the main banquet
                         entrance and into the associate parking lot.

Guest Service              Will clear all non-emergency vehicles from the circle and clear passage for
                            arrival of emergency vehicles.
                           All luggage attendants on the floors will proceed to their duty station at the
                            front door to assist in keeping the circle clear of any non-emergency traffic.
Computer Room              Will exit to the hallway and to the associate parking lot.
Engineering                Will proceed to the hallway, through the maintenance room, out the rear
`Office                     door to the ramp behind the Playful Pelican and to the beach. Those
                            members of the Engineering staff at the garage level will proceed from their
                            shops to the doorway leading to the pool and then to the beach.
                           All engineering members of the HEAT Team will report to their assigned
                            duties.
Food & Beverage            Will exit through the associate entrance and to the associate parking lot.
Staff (Culinary)
Front Office               Will designate one associate to phone service
                           Will designate one associate to front desk
Concierge                  Will proceed from the office to the main entrance and to the associate
Service Express             parking lot.
Health Club                Will check all locker room
                           Assist guest, members or patron in exiting the building giving direction to a
                            safe location (beach area)
                           Will proceed from the Health Club entrance down outdoor stairs to pool
                            level and to the beach area.
Heavenly Spa               Attendants will assist all guest in exiting the spa
                           Attendants will check spa locker rooms
                           Directing them to assemble in the main parking lot away from the building
Housekeeping               Office staff will proceed to the Loss Control office and out the associate’s
                            entrance to the associate parking lot.
                           Attendants on floors will secure carts in a room, service area or alcove so
       P AG E 3 7 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                             that they are not in the corridors.
                            Close all guest doors and assist guest to the nearest exit with instruction and
                             direction to the main parking lot.
                            Proceed to the nearest stairwell down to ground or first floor level and exit
                             the building proceeding to the associate parking lot.
Human Resources             Will proceed to the associate parking lot.
Café by the Sea
Kitchen/Stewardi            Will proceed to the associate’s entrance or nearest exit and to the associate
ng                           parking lot.
In Room Dining              If on the floors proceed to the nearest exit and to the associate parking lot
Purchasing/Recei            Will proceed to the associate parking lot, via the loading dock stairs.
ving
Administration              Will proceed down the south stairwell (near the IT Manager’s office) into
Sales/Marketing              fire lane and to the beach area.
Rojo                        Will proceed through front door of outlet to exit at Carolina Café, then to
                             ramp behind Turtles lounge and to the beach area.
Carolina Café               Will proceed to nearest door at upper deck level, then to ramp behind
Rijo                         Turtles lounge and onto the beach.
Gazebo Lounge               Will proceed directly to the main entrance to associate parking lot.
Turtles Lounge              Will proceed through nearest door, to ramp, down ramp and on to beach.
Turtles Poolside            Will proceed to the beach.
Villa Operations            Will proceed down stairwell #2, and to the associate parking lot.
Retail                      Will proceed out of the nearest exit and to the associate parking lot.
                       .

It is the responsibility of each associate to advise those guests in their area to exit the hotel with the associate
and stay in the assembly area until HEAT Team members advise it is safe to return to the resort building.

Reminder: Assembly point for all guests is the main parking lot in the front of the resort.




        P AG E 3 8 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                FIRE/LIFE SAFETY SYSTEM
General description and features of the fire/life safety system:

Examples:

Fire Detection and Alarm System - SAS 100 and 4800 A & B
 Main fire alarm panel location: Old PBX station (Front Office area).
 Reset procedures: System reset button is located in the far left panel of three fire panel board, push white
    button and release. Alarm reset and alarm silence is also located in Loss Control (between the two
    enunciator panels, black button –top right alarm silence and red button – alarm reset).
 Enunciator panel locations: LOSS CONTROL
 Heat detector locations: UNDERGROUND PARKING LEVEL AND AIR HANDLERS
 Smoke detector locations: ALL GUEST ROOMS
 Public address system: LOSS CONTROL

Ancillary Devices
 Air handling units
 Elevators return to first (1st)floor in alarm status
 Gas shut off: PARKING SPACE #D-16
 Pressurization of stairways: None
 Automatic notification to outside agency or Fire Department: HILTON HEAD FIRE DEPARTMENT
   AND SIMPLEX MONITORING 888-746-7539 (LINE 114, ACCT. 1916)
Sprinkler System
 Wet/dry system locations: Main kitchen front and back line.
 Coverage: All flammable cooking areas
 Fire Department connection locations
 Fire pump make and model
 Fire pump location: Chiller room
 Automatic notification to outside agency or Fire Department: Automated signal to SIMPLEX &
   HILTON HEAD FIRE DEPARTMENT and the enunciator panel.

Fire Hose and Standpipe System
 Locations:
 Hose size: 1 ½”
 Size of hose outlets: #1- 2 ½” I/D & 3” O/D #2- 1 ½”I/D & 2” O/D
 Type of nozzle: Standard
 Coverage:
 Fire Department connection locations: See floor plan.
 Rated capacity of each pump:


Fixed Extinguishing System (example kitchens)

       P AG E 3 9 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




   Locations: Bake Shop, Employee Kitchen, Main Kitchen and Pelican Kitchen

   Type: Dry Chemical System (Type B)


Portable Extinguishers

 Type of extinguishers available for:

Class Fires: Any fire that is fueled by wood, paper, rubber or plastic. This fire will primarily be found on
   tenant or guest floors or in storage areas. Using water, foam or multi-purpose (ABC) extinguishers can
   fight it

Class B Fires: Any fire that is being fueled by a flammable liquid, gases or grease. This type of fire will be
   found primarily in the Engineering department, kitchen or garage areas. The proper fire extinguisher
   would be foam, carbon dioxide or a multi-purpose (ABC) extinguisher. DO NOT USE WATER.
       Grease: Grease fires spread with amazing swiftness to adjacent equipment in kitchen areas, up into
           hoods and through the duct system and into other areas. They are very difficult to extinguish;
           consequently, they are both dangerous and costly. As a means of prevention, hoods, ranges,
           ovens and grills should be kept clean of grease and dirt. Also, grease filters should be kept in
           place whenever operating, and cleaned regularly.

Class C Fires: Any fire or heat that has electrical equipment as its source. A carbon dioxide or multi-
   purpose (ABC) fire extinguisher must be used to extinguish this type of fire.
       Electrical: Most electrical fires are caused by overloading of circuits, improper or lack of lubrication
          of electrical motors, use of extension cords, frayed wiring and the failure to replace or repair
          frayed cords. Attention to these areas of possible danger can go a long way towards preventing
          the occurrence of an electrical fire.

   Locations of extinguishers: See floor plans.




Fire Hydrants
 Locations: One (1) North-side, One (1) South-side and One (1) Main parking

Emergency Power
 Generator make, model and location: Detroit Allison Diesel Mod. #71237305 located to right of the
  associate entrance inside of the third gate.
 Systems connected to emergency power are All Emergency Signs, Computer System, Spaced Lighting In
  Public Areas, Spaced Lighting In The Heart Of The House and Elevator #3.


Emergency Shut-Off
       P AG E 4 0 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




   Location of gas shut-off valve: Parking Garage, Section D (orange) space D-16
   Location of main electrical shut-off: Main switch gear room (outside of Loss Control entrance).
   Location of main water shut-off: In front of landscaping (back flow presenter).

Evacuation Assembly Areas:
 Guests: The main parking lot
 Associates: The associate’s parking lot and lower main parking lot.


Elevators/Escalators:
 Maintenance company name and phone number: ThyssenKrupp Elevator Company, 1-800-641-6041
 Location of automatic returns in the event of alarm status: All return to the 1st floor
 Elevator key switch description: Master key ring (Dover #H2389)
 Phone numbers of each elevator: Located on page 22

Emergency Telephones for Fire Department personnel use:
 Locations: A-riser by elevator #8, West wing by elevators #3,4 & 5, B-North by elevator #2 and C-North
  by elevator on all floors.

Fire Stairwells
 Designation: #1 C- North, #2 B-North, #3 West (center), #4 Mezzanine North, #5 Mezzanine South and
    #6 A-South
 Location description (where the stairwell begins and ends): Elevators #1,2 and 3 begins on the 5th floor
    and ends under the building, #’s 4 and 5 begins in the mezzanine ends on the first (1st) floor level back
    hallway and elevator #6 begins on the fifth (5th) floor and ends at the first (1st) floor level outside main
    entrance of building near elevator #8.

Off-Site Monitoring
 Off-site monitoring company name and phone number: Simplex 1-888-746-7539 (Line 114, Acct. 1916)




       P AG E 4 1 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                                   FIRE
Reporting a fire:
       Upon noticing a fire:
                Remain calm.
                Go to the nearest manual pull station and activate the device.
                If time permits, attempt to notify Loss Control at extension 199 and give specific details
                  about the fire.
                Extinguish the fire only if it is safe to do so and if you have been trained to do so. DO
                  NOT ATTEMPT TO FIGHT A FIRE ALONE.
                Close any doors to slow the spread of smoke and fire.
                Assist guests and associates in evacuating the area.
                Exit the building using the nearest fire exit. DO NOT USE ELEVATORS.
                When exiting, feel the doors before opening. If it is hot, DO NOT OPEN; find another
                  route to exit..
                Assist guests in going to the front main parking lot.
                Go to associate parking lot and proceed to your designated area.
                Do not re-enter the resort until advised to do so by the Fire Department personnel or
                  management staff.

       Upon smelling smoke:

                  Contact Loss Control at extension 199 and give specific details.
                  Be prepared to evacuate, assisting guests and associates (see above instructions).
                  Be prepared to activate the nearest manual pull station.
                  Find the nearest safe fire stairwell.

Whenever a fire detection device is activated in the resort, the following events will take place:
(Insert the mechanical features when a fire detection device is activated - include any codes the resort uses
for announcing to the Hotel Emergency Action Team (HEAT), a fire alarm, example: MEET FRANCIS -
activation of a smoke detector, manual pull station or sprinkler - audible alarms are sounding; MEET
FRANCIS - notification a guest room smoke detector is activated, trouble alert or smell of smoke).

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.




       P AG E 4 2 O F 7 9
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Emergency/Disaster Response Procedures




SERVICE
EXPRESS                       Be prepared to contact department heads and senior management if
                               necessary as directed by the Assistant Manager.
                              Respond to guest inquiries.
                              Attempt to keep phone lines open for emergency communication. Limit
                               length of calls.
                              Relay pertinent information received Loss Control.

ASSISTANT                     Acknowledge radio transmission and proceed to the scene by the most direct
MANAGER                        route. If utilizing the elevators, stop on the floor below and walk to the
                               alarmed floor. Notify the Hotel Emergency Action Team (HEAT), via
                               radio, when you arrive on the floor below the alarmed floor.
                              Request that an announcement be made over the public address system for
                               the floors affected by the alarm. (Refer to evacuation procedures
                               announcement).
                              Upon arrival to the alarmed floor, notify the Hotel Emergency Action Team
                               (HEAT) via radio, of your location and begin searching for evidence of fire,
                               smoke or the activated device.
                              Maintain constant contact with the Hotel Emergency Action Team (HEAT)
                               via radio, advising them of the ongoing status.
                              If determined that smoke or fire did not cause the activated device, advise
                               the Hotel Emergency Action Team (HEAT) and await the arrival of the Fire
                               Department personnel PRIOR to authorizing a reset of the fire alarm
                               system.
                              Request that appropriate announcements be made over the public address
                               system.
                              If a fire caused the activated device, notify the Hotel Emergency Action
                               Team (HEAT), via radio.
                              Request that the evacuation announcement be made over the public address
                               system.
                              Request information on the location of any guests who may be disabled or
                               require special assistance in evacuating.
                              Initiate evacuation procedures.
                              Assign associates at the fire exits leading outside the building to direct
                               guests to the assembly area.
                              Be prepared to establish a Command Post.
                              Assist the responding Fire Department personnel as needed.
                              Issue an “All Clear” at the conclusion.

LOSS CONTROL                  Notify the Hotel Emergency Action Team (HEAT) via radio. Example: Loss
                               Control to the HEAT TEAM, WE HAVE A CODE RED (zone designation,
                               tower designation and class of emergency –general or guestroom smoke).
                              Call 9-1-1 stating the resort address, location of activated alarm and any
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                               pertinent information you may have.
                              Maintain phone contact with 9-1-1 if required, advising them of status
                               reports.
                              Determine location of disabled guests or guests requiring special attention in
                               case an evacuation is ordered. Provide this information to the Hotel
                               Emergency Action Team (HEAT).
                              Make the appropriate announcements over the public address system as
                               directed by the Assistant Manager.
                              Monitor the fire alarm system, reporting any additional alarms that may be
                               activated.
                              Be prepared to make further announcements including evacuation if the
                               situation warrants it.
                              Meet with the responding Fire Department personnel and advise them of the
                               status (if designated by Assistant Manager).
                              Equip Fire Department personnel with necessary equipment they may need
                               (e.g. fire phones, elevator keys, etc.)
                              If more than one Loss Control Officer is on duty, one should respond to the
                               scene following the instructions as listed under Assistant Manager.
                              Assist the Fire Department personnel as needed.
                              At the conclusion, make the appropriate announcements and, upon receiving
                               approval of the Fire Department, reset the fire alarm system.
                              Video appropriate areas.
                              Prepare the appropriate incident report.

ENGINEERING                   Acknowledge radio transmission and proceed to the scene by the most direct
                               route. Take appropriate tools (e.g. fire extinguisher, bolt cutters, etc.). If
                               utilizing the elevators, stop on the floor below and walk to the alarmed
                               floor. Notify the Hotel Emergency Action Team (HEAT), via radio, when
                               you arrive on the floor below the alarmed floor.
                              Upon arrival to the alarmed floor, notify the Hotel Emergency Action Team
                               (HEAT) via radio, of your location and begin searching for evidence of fire,
                               smoke or the activated device.
                              Maintain constant contact with the Hotel Emergency Action Team (HEAT)
                               via radio, advising them of the ongoing status.
                              Following instructions as directed by the Assistant Manager.
                              Assist the Fire Department personnel as needed.


NOTE: Hotel Emergency Action Team (HEAT) members should coordinate efforts to get team members to
the scene using as few elevators as possible.




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Emergency/Disaster Response Procedures




                                                 FLOOD
Any associate noticing a flood or water damage should contact the resort Operator at extension 0
immediately.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.


SERVICE                       Upon notification of flooding in any part of the resort, request that the
EXPRESS                        reporting person identify the location and if possible, the extent of the flood.
                              Notify the:
                               Loss Control
                                Housekeeping Department
                                Stewards Department
                                Engineering Department
                              Be prepared to notify senior management or response team.
                              Coordinate communications and assure guests and associates who calls, that
                               the situation has been reported and emergency crews are on the way.

ASSISTANT                     Respond to the scene and assess the situation. CAUTION: If a shock
MANAGER                        hazard exists in the affected area, DO NOT ENTER until Engineering
                               has shut off ALL power to the area.
                              Determine the cause of the flood (e.g. weather related, broken water pipe,
                               activated sprinkler head, etc.).
                              Notify response team #1 or #2.
                              Request assistance from support departments to respond to the scene with
                               wet vacuums; mops, buckets and other equipment necessary to effect clean
                               up.
                              Immediate action should be taken to protect the property from further
                               damage. If needed, call an outside water damage restoration company to
                               assist with the extraction.
                              Ensure that “wet floor” signs are posted and that the affected areas are
                               cordoned off if at all possible.
                              Check all adjacent areas for water damage.
                              Place affected areas out-of-order until clean up is complete. If necessary,
                               relocate guests.
                              If the water damage is extensive and the loss appears that it will exceed the
                               property insurance deductible, advise all departments to track all costs
                               associated with the damage to include labor and expenses. NOTE:
                               PROPERTY LOSS EXCEEDING THE RESORT’S PROPERTY
                               INSURANCE DEDUCTIBLE SHOULD BE REPORTED TO THE
                               CORPORATE RISK MANAGEMENT DEPARTMENT (OR THE
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                               OWNER’S INSURANCE COMPANY, IF APPROPRIATE) AS SOON
                               AS POSSIBLE.


LOSS CONTROL                  Notify Hotel Emergency Action Team (HEAT)
                              Refer to instructions to the Assistant Manager and assist as needed.
                              Record the damage and obtain an estimate of the damage.
                              Prepare an incident report.

ENGINEER                      Refer to instructions to the Assistant Manager and assist as needed.
                              Be prepared to shut- off electrical power to the affected area(s).
                              Attempt to identify the cause of the flood. If active flooding is occurring,
                               take appropriate action necessary to abate the flooding. Begin repairs and
                               be prepared to shut off water and electrical.




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Emergency/Disaster Response Procedures




                                      HOSTAGE SITUATION
Hostage incidents involving guests or associates in the resort present a unique situation in that lives are in
immediate danger and the principals involved (the hostage and the hostage taker) are probably highly
emotional.

Any associate who becomes aware of a hostage situation should contact Loss Control at extension 199
immediately.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.


SERVICE                        Notify the Hotel Emergency Action Team (HEAT) to contact Loss Control
EXPRESS                         immediately. Note: Do not announce over the radio what the situation is.
                               Be prepared to assist the Sheriff’s Department in establishing phone lines as
                                needed.

ASSISTANT                      Do not attempt to interfere or endanger yourself or others in any way.
MANAGER                        Obtain as many details as possible. If the hostage taker is making demands,
                                make sure the information is relayed to the responding Sheriff’s authorities.
                               Notify response teams.
                               Initiate an evacuation of the immediate and surrounding areas.
                               Cordon off affected areas to prevent unauthorized persons from entering.
                               Be prepared for news media interest and direct inquiries to the General
                                Manager, Director of Marketing, Operations Manager or their designate.
                               Provide Sheriff’s authorities with floor plans and information regarding
                                utilities.
                               Be prepared to assist in establishing phone lines.
                               Make provisions for establishing a Command Post for the resort and a
                                separate Command Post for the Sheriff’s Department, if needed.
                               Make provisions for the control of utilities (e.g. shutting off power to an
                                area) as directed by Sheriff’s authorities.
                               Establish a de-briefing room.
                                At the conclusion, conduct a de-briefing session.
LOSS CONTROL                   Call 9-1-1, giving all the details as known.
                               Assist the Assistant Manager with above tasks.
                               At the conclusion, prepare an incident report.
ENGINEERING                    Be prepared to assist with the above tasks as needed.




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Emergency/Disaster Response Procedures




                            HURRICANE / TROPICAL STORM
DEFINITIONS

Tropical Disturbance:         Rotary circulation slight or absent at surface but sometimes better
                              developed aloft, no closed isobars (line of equal atmospheric pressure) and
                              no strong winds, a common phenomenon in the tropics.
Tropical Depression:          One or more closed isobars and some rotary circulation at surface, highest
                              wind speed 39 miles per hour (34 knots).
Tropical Storm:               Closed isobars, distinct rotary circulation, highest wind speed 73 miles
                              per hour (63 knots).
Hurricane:                    Closed isobars, strong and very pronounced rotary circulation, wind speed
                              74 miles per hour (64 knots) or more.
Small-Craft Advisory:         When a hurricane moves within a few hundred miles of the coast,
                              advisories warn small-craft Operators to take precautions and not to
                              venture into open waters.
Gale Warning:                 When winds of 38-55 miles per hour (33-48 knots) are expected, a gale
                              warning is added to the advisory.
Storm Warning:                When winds of 55-74 miles per hour (48-64 knots) are expected, a storm
                              warning is added to the advisory message. Gale and storm warnings
                              indicate the coastal area to be affected, the time during which the warning
                              will apply, and the expected intensity of the disturbance. When gale or
                              storm warnings are part of a tropical cyclone advisory, they may change to
                              a hurricane warning if the storm continues along the coast.
Hurricane Watch:              If the hurricane continues its advance and threatens coastal and inland
                              regions, a hurricane watch is added to the advisory, covering a specified
                              area and duration. A hurricane watch means that hurricane conditions
                              are a real possibility: it does not mean they are imminent. When a
                              hurricane watch is issued, everyone in the area covered by the watch should
                              listen for further advisories and be prepared to act quickly if hurricane
                              warnings are issued.
Hurricane Warning:             When hurricane conditions are expected within 25 hours, a hurricane
                               warning is added to the advisory. Hurricane warnings identify coastal
                               areas where winds of at least 73 miles per hour are expected to occur.
                               A warning may also describe coastal areas where dangerously high water
                               or exceptionally high waves are forecast even though winds may be less
                               than hurricane force. Unlike a hurricane “watch” which may threaten
                               an area, a hurricane “warning” means a hurricane is expected to
                               strike an area.




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Hurricane warnings are seldom issued more than 25 hours in advance. When the hurricane warning is
issued, all precautions should be taken immediately. If the hurricane’s path is unusual or erratic, the
warnings may be issued only a few hours before the beginning of hurricane conditions. Precautionary
actions should begin as soon as a hurricane warning is announced.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

GENERAL                        Monitor radio and TV broadcasts for storm information and keep
MANAGER                         department heads posted.
                               Monitor progress of preparations throughout the resort.
                               Prepare a memo to all associates advising them of the current status and
                                plans should an evacuation be ordered.
                               Prepare a letter to all guests advising them of the hurricane watch/warning.
                                Include instructions for evacuation should the need arise.
                               Instruct associates on appropriate messages to be relayed to guests to avoid
                                panic.
                               Request that Marketing/Sales notify their group contacts in-house and those
                                scheduled to check-in during the effected time period.
                               Determine appropriate staffing levels. Develop a “bank” of associates to be
                                loaned to other departments as needed.
                               For those associates staying in-house, identify the rules (e.g. associates will
                                be responsible for private bar or in-room movie charges, no room service to
                                associate rooms, no housekeeping service will be available, associates may
                                be asked to assist in cleaning rooms, associates will be responsible for any
                                damage to rooms, etc.)
                               Notify Operations Officer.
                               Request that all Department Heads begin storing all key documents for
                                safety.
                               Critical backups for all systems should be completed and diskettes stored
                                off-site.
                               Notify previously identified off-site Command Post of the potential use of
                                their facility.
                               If necessary, send management staff to the off-site Command Post to assist
                                in preparing for full operation.
                               If local authorities order an evacuation, implement evacuation procedures.

SERVICE                        If requested, notify key personnel at home and request that they report to the
EXPRESS                         resort as soon as possible.
                               Identify staffing needs for full coverage. Call in off-duty staff as needed.
                               Establish communication for guest and associates if evacuated.
                               Prepare for phone lines to be forwarded.


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ASSISTANT                     Establish a Command Post. Have all emergency equipment (e.g. flashlights,
MANAGER                        glow sticks, first-aid kit, fire extinguishers, loud speaker - bull horn, etc.)
                               brought to the Command Post for issuance as needed.

                              Identify staffing needs and call in off-duty staff as needed.
                              Ensure that update letters are distributed to all occupied guestrooms.
                              Identify any guests who may require special assistance (e.g. disabled, elderly
                               or sick).
                              Assist in arranging for transportation for those guests requesting assistance.
                              Assemble the Hotel Emergency Action Team (HEAT) for a briefing.
                              Ensure that all department heads are tracking expenses, including labor,
                               isolated to the potential loss.
                              Run all backup reports.
                              Ensure that all resort vehicles are filled with gas.
                              Obtain a complete list of all Safe Deposit Box users.
                              Ensure that all luggage storerooms are secured.
                              If the resort is instructed to evacuate, ensure that all guests are checked-out
                               prior to power-down of computer system.

RESERVATIONS                  Advise Salt Lake City and Corporate of potential Fidelio shut- down.
                              Identify staffing needs. Call in off-duty staff as needed.
                              Determine if resort inventory should be closed down.
                              Prepare a 5-day forecast to all departments for provision and staff planning.
                              Input associate reservation requests as approved by Division Heads.
                              Obtain sufficient plastic to cover all computer terminals to protect them
                               from water damage.
                              Back-up computer systems to diskettes. Ensure that all diskettes are
                               properly labeled.
                              Place diskettes in vault.
                              Advise Front Office of all reservation arrivals.
                              Be prepared to assist in contacting arrivals to advise of the current status
                               and potential closure of the resort.
                              Send out FIDELIO message advising that the resort will be powering down
                               all FIDELIO terminals and computer systems to avoid damage from power
                               surges.
                              After the power-down of all systems, cover terminals with plastic.

ACCOUNTING                    Back-up Accounts Payable and General Ledger to diskette. Ensure that all
                               diskettes are properly labeled.
                              Place back-up diskettes in vault.
                              Instruct the Front Office to run contingency reports and prepare for manual
                               operation.
                              Advise STARWOOD RISK MANAGEMENT @ CORPORATE
                               HEADQUARTERS, WHITE PLAINS N.Y. and inform them of the
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                               situation. Provide them with updates as needed.
                              Back-up Front Office system to diskette. Ensure that all diskettes are
                               properly labeled.
                              Secure back-up diskettes in vault.
                              Secure equipment.
                              Obtain sufficient plastic to cover all computer terminals to protect them
                               from water damage.
                              Verify with all departments that they have what they need to operate
                               manually.
                              Disable all interfaces.
                              Power down the system.
                              After power-down, cover all computer terminals with plastic.
                              Notify STARWOOD RISK MANAGEMENT @ WHITE PLAINS,
                               NEW YORK that you have powered down the computer systems.
                              If a loss occurs, track all costs associated with damage and business
                               interruption. (Refer to Risk Management Claims Manual).

LOSS CONTROL                  Identify staffing needs and call in off-duty staff as needed.
                              Inventory emergency supplies and be prepared to take them to the
                               Command Post for issuance.
                              Consider contacting radio vendor for emergency rental of additional two-
                               way radios.
                              Assist in securing valuables.
                              Designate which elevators will be run on emergency power.
                              Establish first-aid room. Equip the first-aid room it with appropriate
                               supplies.
                              Assist in the evacuation process if necessary.
                              Assist in securing all guestrooms and offices.
                              Assist in re-locating guests.
                              At the conclusion, prepare the appropriate incident report.

ENGINEERING                   Check supply of 4’x8’ sheets of plywood for boarding up windows.
                              Prepare sandbags and move them to appropriate location(s).
                              Prepare signage for traffic control.
                              Assist in the evacuation process if necessary.
                              Assist in securing all guestrooms and offices.
                              Ensure that building plans are available for the structural engineering
                               consultant in the event that the resort sustains major damage.
                              Following the event, inspect the premises for any damage.




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Emergency/Disaster Response Procedures




                                  MEDICAL EMERGENCIES
Generally the Good Samaritan Law applies to providing first aid to injured/ill persons. The injured or ill
person should make a choice on what service they require, where they would like to be taken, and by who
they are to be treated. A list of several hospitals, clinics or doctors can be provided. However, conscious
victims should make their own decisions, and those decisions noted on the incident report. Should the
individual be unable to make these decisions, 9-1-1 or other emergency medical service (EMS) should be
called.

Any associate who becomes aware of a medical emergency should contact LOSS CONTROL at extension
1-9-9, and then remain with the injured/ill person, until help arrives.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.


SERVICE                        Be prepared to assist the Hotel Emergency Action Team (HEAT) and Loss
EXPRESS                         Control in contacting 9-1-1 or other emergency medical service (EMS).

ASSISTANT                      Respond to the scene, and if certified in First Aid and CPR, provide first aid
MANAGER                         as required. Ensure that Bloodborne Pathogen guidelines are being adhered
                                to while administering first aid and during the clean up of the area in which
                                body fluids may be present.
                               Offer medical attention (e.g. 9-1-1 or other emergency medical service
                                (EMS) or assistance in talking with a doctor - note: the resort does not have
                                a “house doctor”. The injured party should be given the name of more
                                than one doctor, clinic or hospital. They may select which one to call. If
                                the injured party requests that we contact the medical facility, it should be
                                so noted on the report.
                               Advise Loss Control if 9-1-1 or other emergency medical service (EMS)
                                response is needed.
                               Request that the front drive, or other area, in which the responding medical
                                units will arrive, be clear of vehicles.
                               Dispatch a member of the Hotel Emergency Action Team (HEAT) to meet
                                the responding medical units, and direct them to the scene.
                               Show concern and compassion to the injured/ill person. BE SINCERE.
                               DO NOT move the injured/ill person except in a life-threatening situation.
                               DO NOT admit fault or negligence.
                               DO NOT assume that the resort is liable.
                               DO NOT refer to previous incidents.
                               DO NOT give out copies of resort reports.
                               Assist the guest/patron in contacting a doctor (see above note).
                               If necessary assist in arranging transportation. DO NOT USE A RESORT
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                               VEHICLE.
                              Advise guest/patron that they will be hearing from the resort within a few
                               days.
                              Follow-up in a timely manner.
                              If guest/patron has been hospitalized, arrange for storage of their
                               belongings. Establish a “message” account.
                              If the injury/illness is of a serious nature (life threatening, loss of limb, etc.)
                               and occurs when senior management is not on property, contact the General
                               Manager, Director of Rooms and/or Controller at home. SENIOR
                               MANAGEMENT IS TO CONTACT THE CORPORATE RISK
                               MANAGEMENT DEPARTMENT AND THE CORPORATE LEGAL
                               DIVISION WITH SPECIFICS OF THE INCIDENT.
                              Following a serious injury, ensure that Hotel Emergency Action Team
                               (HEAT) members (or other associates involved) are gathered for a de-
                               briefing session.

LOSS CONTROL                  Upon receiving a call pertaining to a medical emergency, some questions to
                               ask the calling party are:
                               The location of the emergency
                               The nature of the emergency (type of injury)
                               Is the individual in need of medical attention:
                               Is he/she breathing?
                               Does he/she have a pulse?
                               Is he/she conscious?
                               What is his/her approximate age?
                               Is an ambulance required?
                              Notify the Hotel Emergency Action Team (HEAT) of the medical
                               emergency and the location.
                              Respond to the scene, and if certified in First Aid and CPR, provide first aid
                               as required. Ensure that Bloodborne Pathogen guidelines are being adhered
                               to while administering first aid and during the clean up of the area in which
                               body fluids may be present.
                              Refer to instructions for Assistant Manager.
                              Provide assistance as needed.
                              Prepare the appropriate incident report.

ENGINEERING                   Refer to instructions for Assistant Manager.
                              Provide assistance as needed.




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Emergency/Disaster Response Procedures




                                          POWER FAILURE
Power failures may be limited to a certain area, the entire resort, or may extend to a larger area of the city.

In the event the power failure involves a large area of the city, local resources may be inadequate or
unavailable to assist the needs of the resort. In the event of a major power failure, the main task of the resort
staff will be to assist guests and associates, assess the damage, and prevent panic.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

SERVICE                        Call each elevator and advise passengers to remain calm. Advise
EXPRESS                         engineering of any passengers stuck in an elevator.
                               Advise all guests who inquire that the resort’s Hotel Emergency Action
                                Team (HEAT) is presently working on the problem and that we will keep
                                them advised. Maintain a log of guest calls and follow-up on the calls as
                                appropriate.
                               If senior management and department heads are not on property, begin
                                contacting them at home, giving them a status report and request that they
                                report to the resort.
                               Be prepared to assist in contacting outside agencies.
                               Attempt to keep telephone lines and radio channels open for emergency
                                communication. Limit length of calls.

ASSISTANT                     Organize the Hotel Emergency Action Team (HEAT) to inspect the property
MANAGER                        and determine if there are injuries to guests or associates.
                             Establish a Command Post. Have all emergency equipment (e.g. flashlights,
                               light sticks, first-aid kit, fire extinguishers, loud speaker - bull horn, etc.)
                               brought to the Command Post for issuance. Dispatch an associate to
                               purchase additional flashlights, batteries and light sticks if needed.
                             NOTE: CANDLES ARE NOT TO BE USED.
                             If your public address is on battery back up or emergency generator power,
                               make an announcement. Example: “Ladies and gentlemen, your attention
                               please. We are experiencing a power failure. We have emergency lighting
                               and power only. Normal resort services have been interrupted. Please
                               remain calm and remain where you are. The emergency crews are on the
                               scene and we will keep you posted on their progress. We apologize for the
                               inconvenience”(If emergency crew is not on property the announcement
                               will read: “Ladies and gentleman the Hotel Emergency Action Team
                               (HEAT) is on the scene and assessing the situation”.
                            Progress announcement example: “Ladies and gentlemen, your attention
                               please. The emergency crews are making progress towards resolving the
                               power failure. We will inform you when all the resort services have resumed
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                               to normal status. Thank you for your patience.”
                              Assign an associate to begin issuance out of equipment as needed. Ensure
                               that the associate knows what equipment is available, and the stock
                               quantity. Request status reports of the inventory on hand.
                              Assign a “Recorder” to the Command Post to document all pertinent
                               information. Be prepared to establish shifts for Recorders to maintain post
                               and conduct duties 24 hours per day.
                              Contact all off-duty Assistant Managers, as needed, and request that they
                               report to the resort.
                              Notify Austin, TX or Orlando, FL and request they take over all reservation
                               requests. Request that the Reservation Department transfer calls to Austin
                               or Orlando.
                              Prepare the Front Office Agents to convert to a manual check-in/check-out
                               system.
                              If the resort is equipped with electronic locks, utilize “fail-safe keys”.
                              Contact all departments and request that they turn off their computer
                               equipment to prevent any power surge when electricity is restored. Assign
                               EDP personnel to ensure that all computer equipment has been turned off.
                              Request that department heads begin contacting additional staff as needed.
                              Keep as many associates as possible, especially management staff, visible to
                               the guests and associates. This has a calming effect on everyone. Assign
                               associates to assist in escorting guests as needed.
                              Secure all entrances except the main entrance if the power failure includes
                               areas surrounding the resort. Post resort staff at all entrance and exit points.
                              Request that all department heads begin documenting all related costs (e.g.
                               labor and supplies) for insurance purposes.
                              Dispatch associates to check all public areas, reporting back to the
                               Command Post, the status of those areas.
                              Ensure that the Operators are reporting any requests for assistance to the
                               Command Post.
                              Assist emergency personnel who may arrive on the scene.
                              Have all Cashiers in all departments secured their banks. Limit cash
                               handling.
                              Ensure that all cooking operations have been shut down.
                              If it appears that the power outage will be lengthy, instruct Food &
                               Beverage personnel to prepare a three-day, cold menu, using perishable
                               items first. Make sure a proper amount of ice has been collected for
                               dispensing if needed.
                              Ensure that all liquor and food storage areas are secured.
                              If it appears that the power outage will be lengthy, instruct Purchasing to
                               procure a refrigerated truck to be parked in the loading dock for storage of
                               perishable items.
                              If it appears that the power outage will be lengthy, place flip charts in the
                               lobby and associate cafeteria for the purpose of communicating updated
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The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                               status reports. Consider establishing a “SAFE ROOM” (Elliott, Drayton,
                               Heyward, Lady Davis or Sampson) for guests to gather and obtain updated
                               information.
                              The Marketing Division should notify in-coming groups if it appears that
                               the power outage will continue.

LOSS CONTROL                  Notify the Hotel Emergency Action Team (HEAT).
                              Report to the Command Center or Command Post as directed.
                              Gather all radios, batteries, pagers and chargers, and take them to the
                               Command Post. The charging units should be plugged into an outlet tied
                               into the emergency power system.
                              Take all emergency equipment (e.g. flashlights, batteries, first-aid kit, etc.)
                               to the Command Post for issuance.
                              Ensure that emergency power has been designated for one elevator (#4).
                              Call all off-duty Loss Control Officers to report to work as needed.
                              Increase floor patrols, checking for areas vulnerable to fire, vandalism, theft,
                               etc. Use available staff and instruct them to contact the Command Post with
                               regular status reports.
                              Assign a Loss Control Officer or other staff member to maintain post in the
                               lobby.
                              Take reasonable measures to maintain order to prevent panic.
                              Respond to emergency calls.
                              Keep the Assistant Manager updated as to injuries, damages, etc.
                              Assist emergency personnel who may be arriving on the scene.
                              When the situation has been controlled, complete the appropriate incident
                               report(s). Include in the report a complete listing of all costs associated with
                               the loss for insurance purposes (if appropriate).

ENGINEER                      Report to the Command Center or Loss Control as directed.
                              If the power failure involves only the resort, attempt to locate and repair the
                               damage.
                              Ensure that all cooking operations have been shut down.
                              Ovens and other cooking equipment should be turned off.
                              Maintain watch on all pumps.
                              Request that the elevator maintenance company dispatch mechanics to the
                               resort to assist with people who may be stuck in an elevator.
                              If the power failure involves neighboring blocks surrounding the resort,
                               contact the local power company in an attempt to determine the extent of
                               power failure and the estimated time until power resumes (843-681-5551).
                              Shut off main power switches so that when power is restored, it can be
                               restored in a systematic manner.
                              Begin efforts to procure portable generators and contact electrical
                               contractors if appropriate.
                              Contact all off-duty Engineers as needed, and ask them to report to work as
      P AG E 5 6 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                needed.
                               Report in to the Command Post on a regular basis, providing updated status
                                reports.
                               When power is restored, check all mechanical equipment (e.g. pumps, fans).

The emergency generator is located: To the right of the Associate Entrance, inside the 3rd gate.

The generator will provide emergency power to the following equipment: Elevator #4 in main lobby,
emergency lights throughout the building and selected dedicated circuits in the systems office and up front.




       P AG E 5 7 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                         RADIO CODES
(10 codes) Signals

10-1            Poor Reception
10-2            Reception Good
10-3            Stop Transmitting
10-4            Acknowledged, OK
10-5            Relay
10-6            Busy
10-7            Out of Service
10-8            In Service
10-9            Repeat Last
10-10           Fight in Progress
10-12           Stand By
10-17           Meet Complaint
10-19           Return to
10-20           Location
10-21           Telephone
10-22           Disregard Last
10-23           Arrived at Scene
10-24           Assignment Complete
10-25           Report in Person to:
10-26           Detaining Subject
10-34           Backup Assist
10-36           Correct Time
10-56           Drunk
10-92           Mental
****            Signal 25      Meal Break
****            Signal 30      Trespassing
****            Code Green All Secure
****            Code Blue      Cardiac
****            Francis        Fire
10-78           Officer Needs Assistance
****            Code Charlie Bomb Threat
****            Code Yellow Disaster




        P AG E 5 8 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                               ROBBERY
In the event of a robbery or attempted robbery, all associates will cooperate with the robber to reduce the
risk of injuries. As soon as possible, without risk to the associate or guests, notify Loss Control. If the
resort is equipped with “robbery buttons”, activate the alarm to notify the appropriate personnel.

For the safety of our guests and associates, at no time should anyone attempt to approach a robbery suspect.
Our involvement will be to observe, monitor the situation and provide information to the Sheriff’s
Department.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

SERVICE                        If notified of an armed robbery in progress, alert Loss Control by
EXPRESS                         phone or if by radio, using a code that if heard by the robber will
                                not alert him/her that the robbery is being reported. (Service
                                Express to Loss Control please meet the MOD at the drop box).
                               Provide any details known at this time.

ASSOCIATE        BEING         Remain calm.
ROBBED                         Cooperate with all demands.
                               Make a mental note of what cash was handed over to the
                                suspect(s). Include the total amount and denominations if
                                possible.
                               Do not make any sudden movements.
                               Attempt to make a mental description of the suspect(s) to include:
                                height, weight, build, race, approximate age, facial hair, any
                                unique or identifiable features, speech (accent, deep, high pitch,
                                etc.) glasses, scars, if gloves were worn and type of clothing.
                               Note description of any weapon used.
                               If given the opportunity, attempt to activate the “robbery button”
                                but DO NOT ENDANGER YOURSELF.
                               If unable to activate the alarm while the suspect(s) are in front of
                                you, do so after he/she/they leave.
                               If a note was used in the robbery, attempt to keep it, but if the
                                suspect(s) asks for it back, do so. If the note is kept, handle it as
                                little as possible. Do not let anyone else touch the note.
                               Try and notice if the suspect(s) touched anything. After the
                                suspect(s) has left, put a piece of paper over the area he/she/they
                                touched to preserve any fingerprint evidence. Do not let anyone
                                move the paper until the Sheriff’s personnel arrives. Preserve the
                                crime scene.
       P AG E 5 9 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                              As soon as the suspect(s) depart; write down the descriptions
                               while it is still fresh in your mind.
                              Provide all the information to Sheriff’s Department personnel and
                               cooperate with their investigation.
                              Refer any media inquiries to the General Manager or his/her
                               designate.

LOSS CONTROL                  Call 9-1-1 to alert the Sheriff’s Department of an armed robbery
                               in progress. Provide any details known at this time.
                              Turn off radio, take off nametag and ensure that keys or any other
                               item that can identify you as Loss Control is not visible.
                              Casually walk through the lobby area to observe what is
                               happening.
                              DO NOT ATTEMPT TO INTERFERE OR ENDANGER
                               YOURSELF IN ANY WAY.
                              Obtain a full description of the suspect(s).
                              Go to the nearest phone (away from the scene) and call 9-1-1,
                               giving full details.
                              If the suspect(s) leaves, attempt to discretely follow to determine
                               direction he/she/they are traveling and the license plate and make
                               of the car, if used.
                              Protect the crime scene. Do not allow anyone in the area. Allow
                               nothing to be touched or examined until the Sheriff’s Department
                               has released the area back to the resort.
                              Ask that any witnesses remain to assist in providing as much
                               information to the Sheriff’s Department as possible. IT IS
                               IMPORTANT THAT WITNESSES NOT DISCUSS OR
                               SHARE THEIR VIEWS WITH EACH OTHER. Witnesses
                               should be provided with paper and pen to immediately begin
                               writing down the details, descriptions and events as they observed
                               them.
                              Ensure that any evidence is preserved.
                              Be prepared to assist the Sheriff’s Department personnel.
                              Advise the Sheriff’s Department of any videotape recording of the
                               crime, that may be available.
                              Prepare the appropriate incident report.

ASSISTANT                     Refer to instructions for Loss Control and assist.
MANAGER                       If Loss Control cameras are installed at the location of the armed
                               robbery, ensure that the crime is being recorded.
                              Arrange for a de-briefing session for involved associates.




      P AG E 6 0 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                              TORNADO
Unlike a hurricane, tornadoes may occur with little or no warning. Once the Weather Service has issued a
Tornado warning, emergency procedures should begin immediately. If time permits, refer to Hurricane
procedures.

Definitions of weather terms:

Tornado Watch - Conditions are right for the formation of a tornado.
Tornado Alert - A tornado has been spotted.
Tornado Warning - A tornado is on a path moving toward the general area.

The safest area to move guest from any first floor public area would be the Fort Walker (Elliott, Drayton,
Heyward, Lady Davis or Sampson rooms), the inside guest floor corridors or guest bathrooms (with the door
closed). Under no circumstances should anyone remain in front of or near windows or exterior walls.

In the event of a power failure, refer to Power Failure procedures. If time permits, refer to Hurricane
procedures.

REMINDER: All inquiries from the media will be directed to the General Manager, Director of
Marketing or their designate. No information will be given out to the media from other associates
unless directed by one of the above.

SERVICE                        Be prepared to contact management staff by phone.
EXPRESS                        Be prepared to contact 9-1-1 to report injuries or damages.
                               Be prepared to answer incoming calls from individuals, providing
                                information as to whether the resort is under a “watch, alert or warning”. If
                                the resort is under a Tornado Warning, instruct callers to listen for public
                                address announcements and to stay away from windows and doorways.
                               Attempt to keep phone lines open for emergency communication. Limit
                                length of calls.
                               Relay all information on injuries, property damage and elevator status to the
                                Hotel Emergency Action Team (HEAT) or Command Post, if established.




       P AG E 6 1 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




ASSISTANT                     Establish a Command Post if time permits.
MANAGER                       If time permits, assign Housekeeping to remove all moveable objects from
                               the exposed areas of the resort.
                              Monitor news stations for updated warnings.
                              If it appears the tornado will impact the resort, notify the guests and
                               associates via the public address system. Example announcement: “Ladies
                               and gentlemen, your attention please. We have been informed that a
                               tornado has been spotted in the area. Please stay away from windows and
                               exterior walls. Take shelter in the bathroom with the door closed. All
                               guests and associates in the public areas must proceed to the nearest
                               interior meeting room. Stay away from doors and windows. Please listen
                               for further announcements”. Make status announcements as needed.
                              Request that all Cashiers secure their banks if a tornado has been spotted in
                               the area.
                              Be prepared to evacuate the guest room floors if necessary. Follow
                               evacuation procedures, evacuating guests and associates to the lower level
                               floors.
                              If a tornado hits the resort, assess the damage and advise all department
                               heads to track expenses, including labor isolated to the potential loss.
                              Assign Hotel Emergency Action Team (HEAT) members to guide guests to
                               appropriate shelter.
                              When the danger has passed, notify the guests and associates via the public
                               address system. Example announcement: “Ladies and gentlemen, your
                               attention please. We have been advised there is no longer a threat of a
                               tornado, and the tornado warning has been canceled. I repeat; the tornado
                               warning has been canceled. We apologize for any inconvenience. Thank
                               you for your cooperation”.

LOSS CONTROL                  Notify all radio users to alert guest of a tornado warning. Example: “Loss
                               Control to all radio user please inform guest in your area that a tornado
                               has been spotted in the area. Please take shelter”.
                              Secure all exterior doors except one on the lobby level. Ensure that the
                               exits to the roof are secured.
                              Make sure that all emergency supplies are ready for use, if needed.
                              Be prepared to establish a first-aid room.
                              Assist in the possible evacuation of guests and associates to lower levels.
                              When the danger has passed, assess the damage and prepare the appropriate
                               incident report.

ENGINEERING                   Ensure that all emergency equipment is operative.
                              Refer to Hurricane procedures for tasks to be completed in the event of a
                               Tornado.
                              Be prepared to shut off gas and other critical equipment in the event of

      P AG E 6 2 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                structural damage.
                               Assist the Hotel Emergency Action Team (HEAT) as needed.
                               When the danger has passed, assess the damage and begin necessary repairs.


RECOMMENDED AREAS OF SHELTER: Beaufort area: Battery Creek High School 1 Blue Dolphin Dr.
Burton, S.C., Beaufort Elementary School 1800 Prince Street, Beaufort, S.C., M.C. Riley Elementary School
200 Burnt Church Rd. Bluffton, S.C. and various shelters in Hampton County to be announced.
(List areas)




       P AG E 6 3 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                               SAMPLE ANNOUNCEMENTS
ANNOUNCING AN ALARM

Ladies and gentlemen, your attention please. The alarm you are hearing is on the _____ floor. We are
investigating the cause and will keep you advised of our progress. Thank you for your patience.

PROGRESS REPORT

Ladies and gentlemen, your attention please. The emergency crews are making progress towards resolving
the (state the situation). We will inform you when all the resort operations and services are resumed to
normal. Thank you for your patience and understanding.

FALSE ALARM

Ladies and gentlemen, your attention please. The alarm you heard was a false alarm. All resort operations
and services will resume shortly. We apologize for any inconvenience this has caused you.

NON-FIRE EMERGENCY

Ladies and gentlemen, your attention please. We are experiencing (state the type of emergency, power
outage, etc.). This emergency is of a non-life threatening nature. Some of the normal resort services may be
interrupted. We apologize if this has caused you any inconvenience. The emergency crews are on the scene
and we will keep you posted on their progress.

EARTHQUAKE

Ladies and gentlemen, your attention please. We have just experienced an earthquake. Please remain calm.
Get under a table or desk, stay away from windows and glass. Please extinguish all cigarettes and do not
light any matches or use any type of open flame. Be prepared for after-shocks. Do not enter an elevator.
Listen for further announcements.

EVACUATION

Ladies and gentlemen, your attention please. The Fire Department is responding to our alarm and they have
asked us to clear your floor. We would ask you to please leave the floor at this time. Elevators are under
emergency control and will not respond. Please use the nearest stairwell.




       P AG E 6 4 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




EVACUATION DUE TO AIRCRAFT CRASH

Ladies and gentlemen, your attention please. The resort is experiencing an emergency situation. Please
extinguish all cigarettes and do not light any matches or use any type of open flame. Guests on floor _____
through ____ should evacuate using the fire stairwells. Please listen for further announcements.

TORNADO WARNING

Ladies and gentlemen, your attention please. We have been informed that a tornado has been spotted in the
area. Please stay away from windows and exterior walls. Take shelter in the bathroom with the door closed.
All guests and associates in public areas must proceed to the nearest interior meeting room. Stay away from
doors and windows. Please listen for further announcements.

TORNADO WARNING CANCELED

Ladies and gentlemen, your attention please. We have been advised that there is no longer a threat of a
tornado and the tornado warning has been canceled. I repeat, the tornado warning has been canceled. We
apologize for any inconvenience. Thank you for your cooperation.

POWER FAILURE

Ladies and gentlemen, your attention please. We are experiencing a power failure. We have emergency
lighting and power only. Normal resort services have been interrupted. Please remain calm and remain
where you are. The emergency crews are on the scene and we will keep you posted on their progress. We
apologize for the inconvenience.

POWER FAILURE STATUS

Ladies and gentlemen, your attention please. The emergency crews are making progress towards resolving
the power failure. We will inform you when all the resort services have resumed to normal status. Thank
you for your patience and understanding.

CIVIL DISTURBANCE

Ladies and gentlemen, your attention please. There is a civil disturbance outside the resort. For your safety,
please return to your room or stay in your room. Resort staff should report to their supervisor. We will keep
you advised.




       P AG E 6 5 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                            EMERGENCY PHONE NUMBERS

Agency/Resource                                           Phone Number

Fire Department                                            911
Sheriff’s Department                                      785-3618 or 842-4100
Ambulance:                                                911

Hospital:                                                 681-6122
Hilton Head Medical Center
American Red Cross                                        757-7437
Gas Company: Suburban Propane                             681-3919
Electric Company (Palmetto Electric Co.)                  681-5551
Water Department ( Waste Management)                      785-2066
Elevator Maintenance Company (ThyssenKrupp)               1-800-641-6041

Simplex (fire board)                                      888-746-7539
                                                          L#114 ACC#1916
Suicide Hotline                                           1-800-922-7844
Poison Control Center                                     1-800-922-1117
Crisis Line (Rape)                                        1-800-637-7273
HARGRAY Telephone Company, Inc                            1-800-726-1266 (611)
Tommy’s Tire & Towing Inc.                                (843) 757-2958
Hazardous Waste (Waste Management of the Low Country)     1-843-984-0710

Fire & Water Damage Restoration Company                   689-6111
(e.g. ServiceMaster)
Glass Company (for window repairs) Island Glass           681-4291
Meat Company Vendor who will loan a refrigeration truck
Local churches :
Catholic: St Francis By the Sea                           681-6350
Baptist: Mt. Calvary                                      681-3678/785-4478
Methodist: St Andrews                                     785-4711
U. S. Coast Guard                                         1-803-724-7616
Wildlife Law Enforcement                                  1-800-922-5431




       P AG E 6 6 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                            KEY CONTACTS
NAME                  POSITION             VOICE                  CELL PHONE     HOME           2ND PHONE
                                           MAIL                                  PHONE
Andrew Czarnecki      General Mgr.         7510    681-1010                                     247-4824
Patrick Dougherty     Operations           7512    681-1012       215-774-9922                  247-3220
Jeff Beccaris         Dir. Of Finance      7055    681-1001       980-322-2101                  247-4722
Ken Nason             Marketing Director   7520    681-1020
Christine Scheriff    HR Director          7551    681-1051                                     247-3224
David Jachetta        Director of F&B      7775    681-0875                                     247-4812
Paul Boston           Director of Eng.     7350    681-1049                                     247-9357
Chris Maldonado       Revenue Director     7300    681-1085                                     247-9135
William Cox           Loss Control Mgr.    7599    681-1099                      803-625-4439   247-1372

Mary Wieth            Hskp Director        7508    681-1008                                     247-0369
Shannon Bussone       Front Office Mgr.    7110    681-1018       207-712-1670
Clarence Izzard       SR. Risk Control             404-588-5962   404-449-2384
                      Manager




        P AG E 6 7 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                           LOCATION OF EMERGENCY SUPPLIES

List emergency supplies and where they are located.

Example:

SUPPLY                       LOCATION

First-aid kit                LOSS CONTROL Office and Front Office
List of certified first-     In Loss Control and on first aid kits
aid responders
Fire extinguishers           Floors
(extra)                      Command Center
                             Engineering Department
Bull-Horn                    Command Center

Flashlights                  Fire Board Room

Light sticks (during         Loss Control
power outage)

Fire Department              Loss Control and Command Post
phones

Fire Department keys         Loss Control or Patrolling Officer & Lock box at associate entrance

Emergency phone              Emergency Procedures Manual
numbers

Master keys                  Key Cabinet - LOSS CONTROL Department

Blankets/pillows/cots        Housekeeping

Sand bags                    Engineering supply room

Battery operated radio Loss Control

Material Safety Data         Master list of chemicals in Engineering.
Sheets (MSDS)                Individual MSDS’s in Housekeeping, Laundry, Engineering, Stewarding




        P AG E 6 8 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                     PARKING AREA




                                           POOL DECK AREA




      P AG E 6 9 O F 7 9
                                                     The Westin Resort, Hilton Head Island
                                                     Emergency/Disaster Response Procedures




                                                                                                                                                                                                                                          FLOOR PLANS – 1ST THRU 5TH FLOOR
                                                                                                                                                                         A CC E S S




                                                                                                                                                                                                                                                                                                                                                                                                                          ACCESS TO PARKING GARAGE                      AND GROUND LEVEL




                                                                                                                                                                                                                                                                                                                                                                                  A CC E S S
                                                                                     SAVANNAH FOYER AREA                                                                                                          E                                                                                           EXIT                                                         EXIT                                         EXIT




                                                                                                                                                                                                                                                                                                                                                                                                                          A CC E S S
                                                                                                                                                                                                                                                                                                                                                    B E LLS T A N D
                                                                               D                                       C                        B                                      A
                                                                                                                                                                                                                                                                                                                                                                                               FRONT OFFICE
                                                                                                                                                                                                                  E L LIOT




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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    STA I R S
                                                                                                                                                                                                           F DV

                                                                                                                                                                                                                                   AZALEA         CAMELIA
                                                                                                                                                                                                                                                                                                                                  ASHLEY ALLEN                                                                                                                                                  EXIT
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        VILLA OPS
                                                                                                                    CA LLI B OGU E




                                                                                                                                           B A RN WE LL




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                                                                                                                                                                                                                                  SAMPSON       LADY DAVIS
                                                                                      S TA I RS




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EXIT                                                                                                                                                                                                                                                                                                                                                                                                              HCR
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                                                                                                                                                                                        F DV
                                                                                                                                                                                                                             ROOF ACCESS                                                               F DV




                                                                                                                                                                                                                                     BANQUET                                                                                       EXIT
                                                                                                                                                                                                                                                                                                                                                                                                                                                            ACCESS TO
                                                                                                                                                                                                                                     STORAGE ROOM                                        A
                                                                                                                                                                                                                                                                             O
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                                                                                                                                                                                                                                                                                                                                             EXIT                     EP     EXIT                                                                           PARKING
                                                                               S/R                                                                                                                                                                                       N                                                                                                                                                                                  GARAGE
                                                                                                                                                                                                                                                                     G
                                                                                                                                                                                                                                                                 A
                                                                                                                                                                                                                                                             M                                LOGO
EXIT                                                                                                                                                                                                                                                                                          SHOP
                                                                                                                                                                                               MAIN
                                          SEC URITY
                                                                                                                                                                                               KITCHEN
                                                                                                                                                                                               AREA
                                                     CA F E ' B Y T HE S E A




                                                                                                                                       HUMAN                                                                                                           JASMINE                                                                                                                                                                                                  E
                                                                                                                                     RESOURCES                                                                                                                                                  EXIT
                                                                                                                                                                                                                                            HIBISCUS

                                                                                                                                      WOMEN                                                                                      BARONY
                                                                                                                                                                                                                                  GRILL




                                                                                                                                       SERVICE
                                                                                                                                                                                                      CAROLINA CAFE
                                                                                                                                       EXPRESS
                                                                                                                                                                                                                                   EXIT
                                                                                                                                       MEN
 A C CE S S T O P A RK I NG GA R A GE




                                                                                                                                                                                                                                                                                                                                                                                                                                                                        FDV
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                                                                                                                                                          S TA IRS
                                                                                                  B OI LE R R OOM




                                                                                                                                                                                                                                                                                                                                                                                                                                       HEALTH CLUB
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EXIT
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                                                                                                                                                                                                                                                                                                                                                                                                                   EXIT                                    EP
                                         O/F #3                                               O/F #2                                  O/F #1




                                                                                                                                                                                                                                                                                                                                                                                                                  E
                                                                     ELEVATOR                                                                             FDV                         FIRE DEPT. VALVE                             EP      ELECTRICAL PANEL
                                          S TA IRS




                                                          STAIRWELL
                                                          AC C E S S




                                                                               HANDICAP ACCESS                                                                       E
                                                                                                                                                                                           EXTINGUISHER

                                        HCR                                                                                                                                                                                                                                                                    VOLLEYBALL COURT
                                                                               HANDICAP GUEST ROOM




                                        EXIT                                   EXIT FROM BUILDING




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The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                                                  ACCESS TO PARKING GARAGE

                                                                                                                                                                                                      ACCESS TO PARKING GARAGE AND GROUND LEVEL




                                                                                                                                                                                                                                                          S TA IRS
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                                                                                                                                                                                                HCR




                                                                                                                 ACCESS TO PARKING GARAGE
                                                                                                                                                                     ACCESS TO PARKING GARAGE

                                                                                                                                                                                                                                       E




                                                                                                                                                                                                                                             FDV




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                                                                                                                                            ACCESS TO GROUND LEVEL
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                                                                                   ELECTRICAL PANEL
                     ELEVATOR
                                                 FDV   FIRE DEPT. VALVE
                                                                              EP
                                                                                                                                                                                                                      2ND FLOOR GUEST CORRIDOR
   S TA IRS




              STAIRWELL
                                                                                                                                                                                                                      B NORTH = 2061 TO 2033 ( ZONE 33)
              AC C E S S




                           HANDICAP ACCESS        E       EXTINGUISHER                                                                                                                                                C NORTH = 2001 TO 2031 ( ZONE 28)

 HCR

                           HANDICAP GUEST ROOM




 EXIT                      EXIT FROM BUILDING




                                  P AG E 7 1 O F 7 9
                                  The Westin Resort, Hilton Head Island
                                  Emergency/Disaster Response Procedures




                                                                                                                                B WING WEST




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                                                                                                                                                                                             B WING NORTH
                                                                                                                     S TA IRS




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                                 ELEVATOR
                                                             FDV   FIRE DEPT. VALVE
                                                                                             EP   ELECTRICAL PANEL
               S TA IRS




                          STAIRWELL
                          AC C E S S




                                                              E      EXTINGUISHER
                                       HANDICAP ACCESS


         HCR

                                       HANDICAP GUEST ROOM




      EXIT                             EXIT FROM BUILDING




                                                         P AG E 7 2 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                                                                                                              B WING WEST




                                                                                                                                                                                S TA IRS
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                                                                                                                   S TA IRS




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A WING SOUTH




                                                                   EP

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                                                    E
                                                                                                                                                           S TA IRS
                                                                      S TA IRS




                                 ELEVATOR
                                                             FDV   FIRE DEPT. VALVE
                                                                                             EP ELECTRICAL PANEL
               S TA IRS




                          STAIRWELL
                          AC C E S S




                                                              E      EXTINGUISHER
                                       HANDICAP ACCESS


         HCR

                                       HANDICAP GUEST ROOM




      EXIT                             EXIT FROM BUILDING




                                              P AG E 7 3 O F 7 9
               The Westin Resort, Hilton Head Island
               Emergency/Disaster Response Procedures




                                                                                                                              B WING WEST




                                                                                                                                                                                S TA IRS
                                                                                                                                 FDV        E




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                                                                                                                   S TA IRS




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                                                                     W




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                                                                                                                                                                                            C WING NORTH
A WING SOUTH




                                                                   EP

                                                                                                                                                                      E




                                                    E
                                                                                                                                                           S TA IRS
                                                                      S TA IRS




                                 ELEVATOR
                                                             FDV   FIRE DEPT. VALVE
                                                                                             EP ELECTRICAL PANEL
               S TA IRS




                          STAIRWELL
                          AC C E S S




                                                              E      EXTINGUISHER
                                       HANDICAP ACCESS


         HCR

                                       HANDICAP GUEST ROOM




      EXIT                             EXIT FROM BUILDING




                                                        P AG E 7 4 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                     EMERGENCY DRILLS

The purpose of conducting emergency drills is to educate the associates as to their responsibilities and duties
during the time of an emergency. The drills also serve to test the fire/life safety equipment when applicable.
Emergency drills will be performed as if the actual emergency is occurring or has occurred. Situations
should be varied so that all team members are challenged. It is important to include all shifts during
emergency drills. At the conclusion of the drill it is recommended that the situation be critiqued with the
Hotel Emergency Action Team (HEAT), and corrective action or additional training conducted if needed.

The following are examples of the types of drills, which can be conducted by the Hotel Emergency Action
Team (HEAT):

 EVACUATION DRILLS should be conducted with each department once per year.

 FIRE DRILLS, ARMED ROBBERY, MEDICAL EMERGENCY, BOMB THREAT, etc. should
  be conducted on a routine basis and the types of drills varied. It is recommended that a minimum
  of 6 drills per month (2 per shift) be conducted.




       P AG E 7 5 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                       STAGING AREAS FOR HOTEL EVACUATION

             STATION POINTS                            LOCATION
POINT A                                  SAVANNAH FOYER AREA
POINT B                                  ELEVATOR #3, 4 & 5 (LOBBY LEVEL)

POINT C                                  MAIN LOBBY (IN FRONT OF MAIN
                                         ENTRANCE)
POINT D                                  STAIRWELL #2 (NEXT TO VILLA
                                         OPERATIONS)
POINT E                                  BUILDING EXIT NEAR HEALTH CLUB
POINT F                                  EXIT NEAR CAROLINA CAFÉ AND BARONY
POINT G                                  ELEVATOR #8 EXIT
POINT H                                  ELEVATOR #3,4 & 5 (UNDERGROUND
                                         PARKING)
POINT I                                  STARIWELL #3 (UNDERGROUND PARKING)




      P AG E 7 6 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                                STAGING AREA FLOOR PLAN




                            POINT A(SAVANNAH FOYER)
                                                       POINT B (ELEVATOR #3,4 & 5
                                                                                                 POINT D (STAIRWELL #2)
                                           POINT H (ELEVATOR #2 (GROUND LEVEL)




                                                                                POINT C (MAIN LOBBY AREA)
                                                       POINT I (STAIRWELL #3 GROUND LEVEL)




                                               POINT F (CAROLINA CAFE AND BARONY EXIT)




                                                                 POOL DECK AREA




                           POINT G (ELEVATOR #8)




                                                                                             POINT E (NEXT TO HEALTH CLUB)




      P AG E 7 7 O F 7 9
The Westin Resort, Hilton Head Island
Emergency/Disaster Response Procedures




                       RESPONSE TEAM (ALL CALL PAGING)




      P AG E 7 8 O F 7 9

				
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