December 2009 Issue 16
Stay fire safe
A time of
Page 15 togetherness
meets a customer in
8 Celebrate safely
10 Win £100
Over 200 residents were surprised to find a new stall in
14 Introducing Georgina Walters
Wood Green Shopping City recently. Chief Executive Paul
16 Snap Happy Bridge and staff from across the organisation set up the stall
20 Dear Pam for National Customer Services Week 2009 to give residents
and more... the chance to drop by to ask questions and get advice.
Front: Sheila and Henry together at Linda Harold, of Turnpike Lane, was out shopping when she
the Winkfield Resource Centre spotted the stall and decided to stop and have a chat. She
said “I wasn’t expecting to see this while I was out today. It’s
nice to see staff out and about talking to customers, I think it’s
great. I’ve managed to find out some really useful information
Homes for Haringey while I was here and I might try a couple of the online
Communications team services that were recommended to me.”
Editorial: 020 8489 2715
Learning the trade
Our new apprentices are now out and about in Haringey
Clio Rawlings learning their trades from our experienced operatives. The
Iris Teichmann talented ten all have dedication and commitment in common,
Maggie Latto beating over 150 applicants for the coveted placements.
Rose Obianwu They have varied backgrounds and experience including three
mothers returning to work, such as career changer Dionne
Homes Zone is printed on up to Dunn, a 35 year old former dental nurse. Bob Watts, Executive
50% recycled paper and paper Director of Repairs, said: I’m really pleased we have selected
sourced from sustainable such a diverse, hard-working and committed group of
forests. The ink used is apprentices. I’m already looking forward to them qualifying
vegetable based. and becoming professional trades people.”
Homes for Haringey is not responsible
for the contents or reliability of any
external websites in this magazine
and does not necessarily endorse
any views expressed within them.
Please recycle your copy of
Homes Zone once you have
finished reading it.
Celebrating the Bite size
international community t
Commerce Road came alive with music, costumes and fun one Excellence
Saturday in September when local residents got together to We are currently trying to get our
celebrate their 3rd annual International Day. The annual street Charter Mark for Customer Service
party provided something for people of all ages, allowing families
Excellence. The Charter Mark is a
and children to celebrate with their local neighbours.
Government standard given to
The free event featured a talent show, bouncy castle, music, prizes organisations who provide the highest
and more. Residents also took the opportunity to show off their levels of customer service, and involve
national costumes, and try a range of free food from different customers to make sure their needs are
cultures. Exotic costumes to make the event even more colorful met. We’ll let you know how we get
were provided by Maria Joseph from the Mardi Gras Arts
on in the next edition.
Workshop in Tottenham.
The Audit Commission will be
inspecting us next year to make sure
that we are still providing good
services. We’ve done a lot of work
since our last inspection in 2007 to
improve what we do and the service
we offer you.
The inspectors will be here from 21st
June 2010. While they’re here, they
will be asking residents about the
WOW! services we offer.
Thanks to you, our Tenancy Management team has won a Christmas
national award from the WOW! Awards scheme. We
were the first ALMO to join the scheme, which gives you the opening hours
opportunity to say thank you to our staff for jobs well done.
Homes for Haringey offices and the
Judges said they were dazzled by the compliments you had Control Centre will be closed on
sent in about the Tenancy Management team. Thank you Christmas Day, Boxing Day and New
for thanking us. Year’s day. If you need an emergency
repair on these days, please call
0800 195 3404 or 020 8489 5611
(cheaper from a mobile).
Street Decent Homes improvements have made a huge
difference to the lives of residents living on both estates
Properties and street properties.
Decent Homes work isn’t only
taking place on estates. So The Weymarks
far, across the borough, 754 One of the biggest projects so far was the Weymarks in Weir Hall
street properties have had Avenue, N17. Refurbishment to the two blocks started in April 2008 and
decent homes works ended in April 2009.
completed. A further 125
have benefited from internal Both blocks of flats now have a new light-weight metal structure pitch roof,
improvements and are resembling a tiled roof in a terracota shade. The communal balcony
awaiting completion of the walkways have also been redecorated.
All 112 properties in this scheme benefited from brand new front doors in
addition to some new kitchen and bathroom units.
2000 th Claudette Humphreys, 57 has lived at The Weymarks for 22 years. She
said: “It took the contractors just two weeks to upgrade my property and
I’m very pleased. I have a new bathroom and kitchen – and I chose the
decent home finished style. The contractors came on time, left the place spotless and
connected my cooking facilities on every evening. I’m very pleased.”
Carol Henderson lives in the
2000th home to have
improvement works Templeton Road
completed. She said: “I am Apollo started work in Templeton Road, N15 in April 2009 and finished
really pleased. I’ve already in August.
noticed that the house is a lot
Works carried out to the 15 properties included new double glazed
warmer with the new double-
windows, new doors, concrete and brick repairs, rendering, kitchens,
bathrooms and rewires.
Carol (centre) with (from left Templeton Road tenant, Reg Bourne-Howell has noticed the before and
to right): Cllr John Bevan, after effect. “You can really notice the difference and it’s a good one” he
Cabinet Member for Housing, says.
Paul Bridge, Chief Executive
of Homes for Haringey, Cllr “The walls were crumbling so the rendering work and refurbishment
Claire Kober, Haringey makeover has really changed the outside appearance of all the homes.
Council leader, and Simon Inside is so much nicer too, I love my new kitchen.”
Underwood, Wates Living
Space. Before After
Making fair decisions about New
decent homes work
Homes are surveyed one by one to find out what, if any,
improvements are needed. All contractors use a standard form
to make sure that the process is fair.
The survey looks at the condition of electrical wiring, heating facilities, roof,
kitchen and bathroom, and loft and cavity wall insulation. Each of these is
given one of three ratings:
Good: Some minor repairs might be needed but otherwise the element is up
Work has started to
Fair: Minor repairs or replacements are needed. transform a disused
Poor: Major repairs or replacements are needed. community centre on
Commerce Road N22.
Funding available for improvement works is limited and so we cannot replace
everything in every home. Only homes that fall within the ‘Poor’ category will Mulalley, the Decent
get Decent Homes work. Homes next door to each other could end up having Homes contractor partner
very different work done. Any repairs needed will be recorded and dealt with for the Wood Green area,
by our Repairs Service.
is renovating the centre
and work should be
complete by February
Placement scheme works out 2010.
well for Michaela Initially, part of the centre
will be used as a site office
for Mulalley for the
A four week voluntary work placement has transformed the life of a
duration of the decent
19-year-old South Tottenham woman. homes programme. Once
the renovation works are
Michaela Strachan had been out of work for a year when she heard about an complete, part of the
innovative work placement programme for the long-term unemployed. building will be offered for
Haringey Council, Homes for Haringey and Lovell are working together to
help get long-term unemployed people back into work.
Up to 400 residents living
Participants on the scheme spend four weeks working with Lovell on a Decent in nearby Commerce Road
Homes project, at the end of which Lovell pays for them to get their CSCS and Partridge Way, N22
card which allows them to obtain a job on building sites. were sent a survey asking
them to suggest a name for
Michaela signed up to the scheme the new community centre
and so impressed her Lovell bosses, in Commerce Road and to
she has been taken on full-time as design a logo. Mulalley
an administration assistant. will donate gifts to the best
suggestions. We’ll unveil
Michaela at work the new centre name, logo
and winners’ details in the
Home & community
Stay fire safe
With fire safety in tower blocks under What are the common causes of fire?
media scrutiny, we went to talk to We’ve seen quite a few fire incidents caused by
young children getting hold of a lighter or matches.
London Fire Brigade’s Borough Smouldering cigarettes in the waste bin or at the
back of the sofa are a bigger problem – by the
Commander for Haringey, John time it turns into a fire you’ve gone to bed. Other
Brown, to find out what the real fire causes are leaving the cooking pan unattended and
faulty or overheated electrical appliances. Candles
issues in the borough are and to get have become more fashionable and been a fire
the latest fire safety tips. issue recently. Alcohol is a big problem in a fire as
people become incapacitated and can’t get
themselves out in a fire.
How long have you been with the Fire Brigade?
I’ve been with the Fire Brigade for 30 years and What should we all do?
the borough commander in Haringey for about four Keep doors closed - just an ordinary door can hold
years. fire for at least some time. Turn your appliances off
and make sure you’ve got a working smoke alarm.
What does a borough commander do? You can also request a free home fire safety check
My role involves staff management and working visit (freephone 08000 28 44 28). We especially
with partners in the borough such as the council, the encourage people caring for elderly or disabled
police and voluntary organisations on crime and people to request one.
disorder reduction initiatives and also tackling anti-
social behaviour as there are incidents of arson.
Is arson a big problem in Haringey?
It’s a relatively low-level - things like litter bins, fly-tips We carry out fire risk assessments on our tower
or sofas being set alight, or people setting light to blocks. If we identify any risk or problems we
rubbish chutes. Last year we had a particular issue put them right.
with lots of pushchairs and other items being set
alight in communal areas. None of the incidents Residents must take a role in maintaining fire
resulted in serious injuries but residents were safety by, for example, not leaving items in
obviously concerned. It’s important not to leave communal areas. If you see a fire hazard,
anything in communal hallways and staircases report it. Call us on 0800 195 3404 or 020
that could be set fire to and block escape routes if 8489 5611.
there is a fire.
You can get up to £250 if you leave your home in good
condition when you move out. By doing this the property
can be let more quickly to someone who needs it.
The first payment is for £150. To receive this payment
• give vacant possession (meaning everyone in the house
moves out at once);
• give four weeks notice (tenants moving through the transfer
system don’t have to do this);
• return all keys;
• remove all your belongings and rubbish from the property and
• leave the property clean, in good repair and in reasonable
decorative order. policy
To receive an extra £100 you must let us in before you move
• Survey the property. Haringey Council is introducing a new,
fairer lettings policy to give people on the
• Show prospective tenants around.
waiting list a better idea of their chance of
If you fail to meet these conditions you won’t receive any money. receiving council housing.
In fact, you may be recharged for any work needed to your
home to make it suitable to let to a new tenant.
The current points scheme means residents
To give 4 weeks notice please call us on 0800 195 3404 or
020 8489 5611 (cheaper from a mobile). could be left waiting behind newer
applicants who join the waiting list with a
higher number of points. The new
Preventing pests and vermin proposed banding system would allocate
people to one of four different priority
Pests such as insects, rats and mice can be a serious health risk bands in date order. Applicants in each
and make living in your home unpleasant. When insects or
animals infest a home they are normally looking for food and band would move up the list as others at
shelter. Your home will be less attractive to pests if: the top of their band were re-housed or
• You keep food in sealed containers. moved. New applicants would be added
to the bottom of each band.
• Sweep up spilt food and liquid.
• Remove rubbish and other materials that could be used Before making any changes to the lettings
for nesting. policy, Haringey Council will be consulting
We can arrange for treatment if your residents and stakeholders until February
home is infested with pests. In some 2010. To find out more go to
cases we will pay for the treatment, in www.haringey.gov.uk/lettingspolicyconsu
other cases you will have to. If you have
ltation or call Zulfiqar Mulak on
an appointment with pest control, please
make sure you keep it. To report a 020 8489 4890 about the policy or
pest problem call 0800 195 3404 or Salome Simoes on 020 8489 1161 about
020 8489 5611 (cheaper from a mobile). the consultation.
Home & community
Hannukah, Christmas, Kwanzaa, New Year – there’s a lot of
celebrating happening over the next few weeks. By taking a few
small steps to keep safe you can make sure that nothing interferes
with your festivities. So here are our top tips for safe celebrations:
• If you are using candles be careful. Never leave them unattended
Festive waste and make sure they are not too close to Christmas trees or
furnishings which could catch light.
Over 3 million tonnes of extra rubbish
is thrown away over Christmas. That’s • Don’t overload your sockets with too many plugs. Always switch off
enough to fill 120 million wheelie bins. any fairy lights before going to bed.
A lot of that rubbish could probably be • Check your smoke alarms are working.
recycled. Give the planet a present this • Make sure that food is stored safely in the fridge and that it is
year by reducing your waste. cooked thoroughly to help avoid any nasty food poisoning.
• If you are buying toys for children, make sure they meet EU Toy
Your mixed recycling bins now accept Safety Regulations and are designed for the right age group.
plastic trays, pots and tubs and drink
cartons so you can recycle more • When you’re out shopping for presents, or looking for bargains in
than ever before, all in one the sales, make sure you keep an eye on your bags as pickpockets
convenient location. You can take operate in busy shopping areas.
other items (such as electrical items) to • If you are going out to celebrate, make sure you can get home
the Reuse and Recycling Centres in safely. Only ever use a licensed taxi.
Hornsey and Tottenham.
By making sure that you and your home are safe, there’s no reason you
After Christmas remember to recycle shouldn’t have plenty of unspoiled fun.
your tree, cards, gift boxes and
wrapping paper. You can give
unwanted gifts to charity shops.
To find out more about recycling
please call 020 8885 7700, email
Hornsey Reuse and from everyone at Homes
35 High Street for Haringey and best
(opposite Greig City Academy)
Hornsey N8 7QB wishes for a happy and
Tottenham Reuse and
Recycling Centre: peaceful New Year .
Park View Road
Tottenham N17 9AY
Removing wheel clamps
Tackling illegally doesn’t pay
dumped rubbish A South Tottenham resident was fined
£710 for illegally removing wheel
clamps. The fine was a result of court
We’ve been carrying out some surveys to find out if we action by our estate controlled parking
can make the process of reporting dumped rubbish any contractors, Wing Security.
easier for our customers. We asked three different groups
In September, Edmonton County Court
about their experiences of reporting dumped rubbish: heard that the tenant had either forcibly
removed the clamps or conspired with
• A random selection of people we met during National Customer
others to forcibly remove the clamps with
the intention not to pay the parking fine.
• Residents who live locally to two recent one-off incidents of rubbish
dumping. Wing Security claimed for the loss
• Residents who live locally to two dumping hotspots, where there parking fees and the loss of three wheel
has been a long term problem with people dumping rubbish. clamps as well as administration and
What you told us was that we need to publicise the different ways
people can report the problem, especially if English is not their first
language. We also need to make sure we always keep you informed Park without penalty
after you have reported a problem so that you know the outcomes. We have recently put up new parking
signs at the entrances and exits of estates
We can only tackle long standing problem areas with your help – with an estate controlled parking scheme.
if you see rubbish being dumped, let us know. You can call us on
0800 195 3404 or speak to your Tenancy Management Officer or To use these parking areas, you must
Estate Services Officer. have a valid estate controlled parking
permit or an estate visitor parking
To get an estate parking permit, visit your
nearest Customer Services Centre or call
020 8489 1000 for further information.
Visitor parking permits must be applied for
by the resident. Payment can be made at
the Payment Centre, 247 High Road,
Wood Green, N22 or by post.
Get more details about parking on estates
from our website at:
www.homesforharingey.org or from
Customer Services Centres.
Issue 16 December 2009 9
Home & community
Win £100 You may have noticed that some of our surveys include
If you report anti-social behaviour we want questions of a personal nature. We’re not just being nosey.
to make sure that the problem has been Asking these questions helps us understand the diversity of
dealt with and that you’re satisfied with the the people we are working for so that we can improve the
service you receive. That’s why we send you services we offer and make sure everyone has equal
a satisfaction survey. What you tell us helps
access to them.
us make sure we improve the service.
Everyone who returns the form has the We are now including questions about sexual orientation
chance to win £100. The prize draw takes alongside our questions about age, race, disability,
place every 3 months. religion/faith and gender. This is because the law says
that measuring diversity in these six areas is crucial in
Mrs M was our first winner. She and her developing high quality services that meet peoples’ needs.
family were really excited by the win and
told us that the Tenancy Management Officer
who dealt with her case was “great and We understand that these questions can be sensitive. You
very confidential” and that the anti-social are not obliged to provide this information – but it is our
behaviour problem she had experienced duty to ask. Any information you do provide is confidential
had been dealt with effectively. under Data Protection legislation and will not be passed
onto anyone else. Information relating to sexual orientation
Remember – don’t put up with anti-social and religion/faith will not be accessible to staff using our
behaviour. Report it. Call the Anti-Social
Behaviour Line, Monday to Friday 8am to
6pm on 020 8489 1000 or visit
www.haringey.gov.uk. If you have any questions or concerns, or would like more
information please contact our Equalities Manager, Polly
Mann on 020 8489 1721.
During a recent power failure at a block of flats at
Broadwater Farm a tenant attacked the concierge office
with a hammer. Fortunately the Concierge was unharmed.
The tenant was arrested and charged.
Behaviour like this is unacceptable. Please respect our
staff and allow them to do their work without fear of
physical or verbal attack.
Enhanced repairs service
Some tenants need a bit of extra help. That’s why we offer an
enhanced repairs service to those tenants who need it. There
have been some changes to the criteria we use to decide who
is entitled to enhanced repairs.
The criteria we are now using are that residents must be:
• over 75, or
living in Supported Housing Communal
• and have no-one living in the home who can help them.
An example of an enhanced repair would be replacing keys
and locks or replacing fluorescent light tubes and Some residents told us we could deal better
fuses. For most tenants these kinds of repairs with communal repairs. We’ve been
are their own responsibility. looking into this and have come up with
suggested improvements. We will:
If you think that you are eligible for the
enhanced repairs service and are not • Keep you informed about any delays in
already receiving it please speak to fixing communal repairs.
your Tenancy Management Officer or • Let resident monitors and key
Housing Manager to make sure that leaseholders know the reason for any
they complete an Individual Needs delays.
Form on your behalf. • Check satisfaction levels by speaking to
you if you have reported a communal
If you are currently receiving an repair or by asking resident monitors and
enhanced repairs service but do not key leaseholders.
meet the new criteria please contact
your Tenancy Management Officer. • Identify repairs that happen repeatedly
and plan a way to deal with them.
• Let you know more about when
New appointment scaffolding is being put up and taken
down from our blocks.
courtesy card Let us know if you think this will improve the
As promised in the June issue, we have now introduced Email: email@example.com
appointment courtesy cards.
Remember – if you log in to our graphical
repairs ordering system (GRO) you can
If one of our operatives is visiting you for a repair, but is
view all outstanding repairs to your
unable to complete it on the day – because it is either too
property or block. That way you can tell if
complex or a different type of repair was reported – he or
a communal repair where you live has
she will make a new
already been reported.
appointment for you on the
spot and leave this
GRO is available online, 24 hours a day.
compl re una
appointment card (see
ete yo bl
ur rep e to
Just go to www.homesforharingey.org. If
picture) with you as a
Tel: you’ve forgotten your PIN or password
reminder. Tel: 0800 1
95 34 0
Email: 020 8489 56 4 (freephone fro email firstname.lastname@example.org
Website repairs@home 1 (cheaper from landlines)
: www.h sfo am
omesfo rharingey.org obile)
and they’ll send you a new one.
A time of togetherness
This time of year, for many, is about family and friends. No matter what the
celebration – Christmas, Hanukkah, Kwanzaa or New Year - it’s a time for
everyone to enjoy themselves.
We went along to the Winkfield Resource Centre, which provides facilities and
activities for people with a range of disabilities, to talk to people about what they’ll
be celebrating this winter, and how.
An expensive, and cold, time of year
Veronica is going to be spending Christmas with her family, like she does every
year. They’re from the Caribbean so they don’t like the cold, but they have
traditional Caribbean food to capture some of the flavour of home. “Everything is
expensive before Christmas though, so we sometimes wait and do all our
shopping for presents after the sales have started.”
Veronica said she would like an iPod this year – if Santa’s reading Homes Zone!
Doing it for the kids
Priti and her family have already celebrated Diwali this year. “The first thing we do
is go to our parents house and kneel down and get their blessing. That’s the start of
Diwali for us. Then we cook, eat and light candles and celebrate together”.
But Priti and her family also celebrate Christmas, for the children’s sake. “My
brother’s girlfriend is English and she joins in our Diwali celebrations and then we
do a little Christmas for her and the kids. We buy the children presents, but we
don’t buy presents for each other.”
A new Christmas experience
For Sonia, who used to be a carer, this is the first year that her disability will affect
her Christmas plans. Until this year she was still able to walk and get around by
herself. Normally she would visit her family in Tooting for the day, but transport is
going to a problem at Christmas as everyone else has the day off.
Sonia takes a practical view of being alone for the day. “It’s actually not so bad. I
like my home comforts and as my son was disabled my home is already adapted
so I can get around. The main thing I am going to miss this year is being able to
just go out shopping when I want. Not that I’m a shopaholic but I do enjoy it!
Hopefully my carer will be able to take me out.”
We’d like to say a big thank you to
everyone at the Winkfield Resource Centre.
Now is also the time of year that we should stop Age Concern Haringey can help provide a range
and think about those less fortunate than us, who of practical services, and personal support to help
may not have such a happy time. older people make the most out of life.
Luckily there are a lot of great people and Salvation Army
facilities helping people in Haringey who need a 2 Terront Road, West Green, N15 3AA
bit of extra support. Here are the details of just a 020 8802 7107
few of them:
The Salvation Army offer a range of activities and
Winkfield Resource Centre services within their local communities – including
33 Winkfield Road, Wood Green, N22 5RP supporting vulnerable and lonely people at
020 8489 8200 Christmas time.
The Winkfield Resource Centre provides a drop-in Supporting People Team
day centre and other support and activities for 40 Cumberland Road, Wood Green, N22 7SG
people with disabilities. The centre also 020 8489 3344
incorporates the Carers Centre which provides email@example.com
support, information and advice to unpaid carers
in Haringey. Haringey Council’s Supporting People programme
can provide an overview of a range of services
The Winkfield Centre is open every day except that are available to anyone who needs them.
Christmas Day, Boxing Day and New Years Day.
Woodside House Drop-in Centre
294 High Road, Wood Green, N22 8YX
020 8489 2309
Woodside House Drop-in Centre is open to all
older people living in Haringey to go along to
enjoy a drink or a meal, meet friends and join in
Age Concern Haringey
20e Waltheof Gardens, Tottenham, N17 7DN
020 8801 2444
If the worst should happen over the festive season there are still people
you can call.
Emergency repairs for Homes for Haringey tenants
Call 0800 195 3404 or 020 8489 5611 (cheaper from a mobile)
Hearthstone Domestic Violence Advice and Support Centre
A free service for residents who are experiencing domestic
violence, offering advice and support. 020 8888 5362.
The Samaritans offer confidential, non-judgemental
emotional support 24 hours a day, every day.
08457 90 90 90.
Issue 16 December 2009 13
Y Your Board
Dates for your diary
All meetings are held at the Civic Centre.
We are delighted to welcome Georgina Walters
onto our Board as a resident Board member. She is
replacing Roger Downer, who retires after two years.
The mother of two, who describes herself as a
‘people person’, has lived in north Tottenham for
December 2009 over 30 years
8 Finance and Audit Committee 7pm
Georgina is an active member of her local
“I previously worked as an administrator for a utility
February 2010 company and currently volunteer for a number of
1 Board meeting 7pm charities, including Haringey, Enfield and Barnet
Sickle Cell support group as Secretary and former
Board Trustee. I also have ties with the local NHS
hospital as a patient forum spokesperson.”
2 Finance and Audit Committee 7pm Now retired, and with her children living
30 Board meeting 7pm independently, Georgina is keen to develop her
skills and put them to use as best as she can.
“I spend most of my spare time trying to make a
difference by volunteering and putting my skills into
use in this way. I’ve also gained additional
qualifications as a beauty therapist and practice
If you have any general questions for the Board, what I’ve learnt on willing family and friends.”
please send these to us at least 2 working days
before the meeting. Verbal questions are not So far she has attended a Board meeting and the
allowed at these meetings. Email Annual General Meeting, where her appointment
was approved, and says the role is ‘right up my
write to the Governance team, Homes for
Haringey, 6th Floor, River Park House, 225 “As an active member of
High Road, London N22 8HQ. the community I want
to use my skills to
You can also find a list of forthcoming Board and promote and build
committee meetings on Home for Haringey’s
and tackle important
website at www.homesforharingey.org issues such as anti-
social behaviour and
help provide better
Getting back on track.
How parenting classes helped one mother prevent
her kids getting into trouble
Jaqueline contacted the Anti-Social Behaviour Action Team when one of her younger
sons looked like he was getting involved with a bad crowd. We spoke to Jaqueline
about her experience.
Why did you contact the Anti-Social Behaviour Action Team?
Even though my son hadn’t been in trouble he was starting to stay out late and hang
around with a group who were known to the police. I wanted to stop him before it
was too late as I had been through this once before with my eldest son. Carol
Ricketts from ASBAT suggested a parenting programme.
What did you first think when she suggested it?
I didn’t want to go. I even pretended to be sick the first week. I thought if I told
people I was going on the course they would assume I was a bad parent. I’m not, I
just didn’t know how to deal with this situation. I was at a low point in my own life
and had stopped believing in myself.
When you did go along how was it?
As soon as I went along I couldn’t wait to go back. I really enjoyed being able to
open up. Listening to some of the stories from the other parents made me realise that
my son was a good kid but that I had to get him back on track.
What was the most useful thing you learned?
I learned a lot of useful tips that I use with all my children now and it has improved
my relationship with them. The best thing was going there and realising that I am
not alone. I have more confidence and I believe in myself so my son respects me. He
hasn’t been in any trouble.
What has happened since you went on the course?
I really enjoyed supporting the other mothers on the course. The support workers told
me I should consider a career helping people but I didn’t think life experience would
be enough to get me a job. I was wrong! I now work at HARTs for families in
Islington and I love it. I can use my own experiences to help others – and I always
recommend the parenting programme.
If you would be interested in going on the parenting
programme contact Carol Ricketts in the Anti-Social
Behaviour Action Team on 020 8489 4660.
Find out more about Jacqueline’s story and the
parenting classes on our website
Kids on the Campsbourne estate had their
photography showcased at a special exhibition
recently. Inspired by the work of a professional
photographer young people went out and took
pictures of the local area to show how they
saw the past, present and future of their estate.
Using the pictures the young people created
montages which were put on display at a
successful exhibition attended by local residents,
staff and Councillors at the Camspace community
We hope you liked our front cover image in the last
issue – it was part of the photography project taking
place on the Campsbourne estate. Celebrity
photographer Ray Burmiston donated his time to take
portraits of people of all ages living and working in
New grant available
We knocked – you for Residents’
As part of our ambitious door knocking initiative, 613 of our staff knocked on We’ve set up a new World-at-
all 21,000 doors to ask you what you thought we could do better. your-Doorstep grant that aims
to help recognised residents’
Many of you were happy with the standards of repairs and maintenance, and associations find ways to get
the cleanliness of estates. Overall, you gave us a satisfaction rating of 3 out of previously under-represented
5. At the same time, your main concerns were about the standards of internal sections of their community
repairs, cleaning and security in particular. We’ve taken what you’ve told us involved. We have £5000
about these issues and put an action plan in place to help us improve. and grants are available for
up to £500 per project on a
Some of you also logged specific issues with us and we’ve responded in first-come first-serve basis. To
writing separately to address these. apply for a grant contact us
for a simple application form.
We can even help you fill it
in. Email the Resident
Nominate your local Involvement team at
forharingey.org or call them
resident volunteer! on 020 8489 4463.
This year’s Rewarding Resident Volunteer awards were such a great success that
we’re running them again next year. So if you know a resident who’s done
voluntary work in their community recently why not nominate them? Get skills for free!
Sign up for one of our free
The nominee can be a council tenant or leaseholder, an individual or a group, training courses for residents.
and the voluntary work can cover good work in areas such as recycling, For details of courses
improving community safety, working with young people, organising community available, go to
events, helping their residents’ association or helping us improve our services to www.homesforharingey.org/
you. The deadline for nominations is 11 January, 2010. For more details and get_involved or call Chris Bell
a nomination form, call the Resident Involvement team on 020 8489 4463 or on 020 8489 4466.
Issue 16 December 2009
Residents review your voice counts
Residents from across the
borough gave up their
Saturday morning to take
a fresh look at our
Your Voice Counts.
The booklet, first launched in
March 2007, is a three-way
agreement between Homes for
Haringey, Haringey Council
and residents. It sets out how we
will work together and outlines
opportunities. Residents will be
meeting twice more to review
and update the agreement.
Our Resident Involvement team received a very special thank
ys. Join one
you recently from residents for their hard work. They were
t involved in nagement,
You can ge
nels to discu
ss estate ma
nt to reside
nts ac ross the borou
d could be
presented with an award by Angie Buzzacott, Tony Jackson,
or other issues im your ne ighbourhoo
Or help us
look at how Bernadette George and David Singh along with our Chief
Ltd ref 22994
Homes for Haringey
Find out mo
ingey.org Executive Paul Bridge.
Email: res ey.org/ge
The team were absolutely delighted and honoured to receive such
high praise. Judy Bishop, Resident Involvement Officer, said “I am
overwhelmed actually. The reason we do this job is the chance to
You can get involved work with you, the residents, and to get such a special thank you
in different ways. just makes it even better”.
Find out more:
Call: 020 8489 4463
Customer care Making it
performance simple to win
Our agreement with you Did you know that by simply paying your
rent you could be the winner of £75? If
In our customer agreement we promise to tell you about you keep your rent account debt free you
our performance against specific targets. This is our are automatically entered into our Top
performance for the year to date. Tenant award and could be chosen at
random to receive the monthly prize.
Target We scored
Congratulations to Ms Selassie of Hornsey
of stage one
85% and Mr Ahmet from Wood Green who are
– – – – – – ---------
– – – – – – –-------- our most recent winners of the Top Tenant
MORE WORK award.
answered in NEEDED
10 days – – – – – – –---------
– – – – – – --------- Win £100
Fill in and return a survey form after a gas
check by one of our gas contractors, and
Target We scored you could win £100! Mrs Barbara Inglis of
of stage two
70% N4 was one lucky recipient when a cheque
for £100 came through her letterbox. She
complaints – – – – – – ---------
– – – – – – –-------- said: “Although I do usually fill in the
answered in 25 MORE WORK feedback forms, I didn’t realise there was a
days NEEDED prize until the money arrived. It was a lovely
– – – – – – –---------
– – – – – – --------- surprise, and it meant I could spend a little
bit extra on my grandchildren.”
Target We scored
All gas survey forms filled in
89% and returned to us are put
answered – – – – – – ---------
– – – – – – –-------- into a hat and pulled out on
a monthly draw. So fill
– – – – – – ---------
– – – – – – –-------- in yours – you
never know, it
could be you!
We know we really have to improve our response to
complaints. We’ve been providing extra training to all our
staff to improve their ability to investigate, respond to and
resolve complaints. Staff from across the organisation meet
regularly to review the complaints we have received so
that we can learn from our mistakes and make sure they
don’t happen again.
Pam’s My son has resided with me from birth at my home for 28
years. He is now ready to go on his own, and I would be
problem much obliged if you can tell me, does he qualify for part rent
page Any information would be gratefully received.
Dear Ms M,
Thank you for your letter. I appreciate that it is difficult now for
young people who want to become independent, but the part-buy,
part-rent scheme is a good option for those who are in
One part buy part rent scheme is called New Build HomeBuy and
allows applicants to buy as little as 25% of a property and pay a
subsidised rent on the remaining part. After one year your son
could go on to buy a bigger share or the remaining share, and
rent would go down accordingly.
Do you need The scheme is open to people residing or working in North
London. To qualify your son would also need to have an income
of between £15,000 and £60,000, have a good credit history
Then write to: and be able to raise savings of £4,000 to pay for legal fees etc.
Pam’s problem page
Communications team The scheme is managed by Metropolitan Home Ownership (call
Homes for Haringey 020 8920 7777) and to apply your son would need to
6th Floor, River Park House, complete an application form at www.housingoptions.co.uk. He
225 High Road should receive a response within 8 working days.
Wood Green N22 8HQ
There may be other schemes or options that your son can
or email Pam at: investigate. Take a look at www.direct.gov.uk for a list of low cost
communications@ home ownership schemes to see if he would be eligible. The
homesforharingey.org website also contains useful advice about budgeting to buy your
I hope that this has been helpful. Please let me know if your son is
successful in finding his own home.
Below you can find a range of
Filling empty performance information including a top
five performance figures and some of
the stories behind the figures.
homes faster If you prefer this new way of reporting
performance please let us know.
When a property is empty we want to make sure that a new
tenant who needs a home can move in as soon as possible. Call 020 8489 2715 or email
That’s why we have a target of an average of 27 days to re- firstname.lastname@example.org.
let a property. This target takes into account the time needed
Target We scored
to end the current tenancy, carry out any repairs that are
needed and re-let the property. At the moment our 95%
performance is an average of 37.7 days so we need to graded excellent – – – – – – ----------
– – – – – – –---------
improve. or good by ACHIEVED
Estate Services – – – – – – ----------
– – – – – – –---------
That’s why we’ve set up a year long project called the Voids Managers
Transformation Group. The group is looking at the three areas
that should speed up the process overall; moving out (see Target We scored
page 7), repairs and lettings (which is run by Haringey
Council). We hope that by getting these services working
satisfied with – – – – – – ---------
– – – – – – –--------
together efficiently we can makes homes available to those ACHIEVED
who need them quicker. the standard of – – – – – – –---------
– – – – – – ---------
Feeling the crunch
Target We scored
completed – – – – – – ----------
– – – – – – –---------
The credit crunch has been tough on a lot of people. That’s ACHIEVED
why we’ve been doing everything we can to offer a bit of Government – – – – – – ----------
– – – – – – –---------
extra support. Remember, if you find yourself in financial time limits
difficulty you should talk to us straight away. We can offer
advice and you may be entitled to benefits. If you don’t pay Target We scored
your rent you could lose your home.
of due rent
Despite these difficult times our rent collection levels have collected – – – – – – ---------
– – – – – – –--------
remained high – 98% against a target of 100%. ALMOST THERE-
– – – – – – ---------
– – – – – – –--------
Target We scored
(on average) to
re-let an empty – – – – – – ---------
– – – – – – –--------
– – – – – – –---------
– – – – – – ---------
Issue 16 December 2009 21
Exhibition - Spurs 1909: First Byte - Computer Parking –
Training for Beginners Christmas operating hours
the Era of Walter Tull If you want to learn how to use
Walter Tull was the second for Estate Controlled Parking
a computer there are free
professional Black footballer schemes:
weekly computer sessions for
in Britain. His story is one of total beginners in all Haringey Thurs 24 Dec – normal
inspiration and bravery as he libraries. The sessions are run operations until 12 noon
countered racial prejudice by library staff and will help 25 -28 Dec – no service
and discrimination to become you to get to grips with the 29 -31 Dec – normal operations
the first Black man to lead basics. You’ll be surfing the Fri 1 Jan – no service
white troops into battle web in no time.
during the First World War. Sat 2 Jan – normal operations
To find your local First Byte resume.
Bruce Castle Museum until session contact your nearest
the end of February 2010 Please check the Christmas
library or go to operating hours for other
Free admission www.haringey.gov.uk/first- Controlled Parking Zones with
byte-sessions Haringey Council.
Translation and interpreting services Please tell us if you would like a copy of
For a free copy of Homes Zone in your own language, please check our this magazine in another language or in
website or complete the form and return it to the freepost address. any of the following formats, and send
the form to the Freepost address below.
Për një kopje të ‘Homes Zone’ Homes
në gjuhën tuaj, ju lutem shikoni Zone
On audio tape In Braille
në faqen tonë të internetit ose
plotësoni formularin dhe
In another language
kthejeni në adresën e
mëposhtme me postim falas.
Turkish Which language?
Homes Zone Name:
Somali Kurdish Telephone:
Hadaad rabto inaad hesho Heke hun kopîyeke Homes
qoraal luuqadaada ku qoran Zone ya bi zimanê xwe ya
oo bilaash ah oo ku saabsan bêpere dixwazin, ji kerema Please return to: Freepost RLXS-XZGT-UGRJ
Homes Zone, fadlan sax mari xwe li websîteya me binêrin, Haringey Council, Translation and
sanduukha, soo buuxi foomka an jî formê tije bikin û ji Interpretation Ser vices, 8th Floor, River Park
kuna soo dir ciwaanka hoose navnî ana posta bêpere re House, 225 High Road, London N22 8HQ
ee boostadu bilaash tahay. bi înin.
22 Homes for Haringey Ltd. No 23146 10/09 Published by Haringey Council’s Communications Unit
We now have more services than ever available
to you at the click of a button. To see the full
range, visit our website
Other useful numbers
Online you can:
Report a repair 0845 073 6904
Pay your rent
Report abandoned vehicles 020 8489 1000
Report noise nuisance
Citizens’ Advice Bureau
0844 826 9715
Comments and Complaints
020 8489 4321/4235/
Pop into one of our Customer Services Centres Council Tax
to access any Homes for Haringey or Haringey 020 8489 1000
Council service. All Customer Service Centres are Crime stoppers
open 8.45am – 5pm. 0800 555 111
Hornsey North Tottenham Graffiti hotline
Broadway Annexe 639 High Road 0845 073 1979
Hornsey Town Hall Tottenham, N17 8BD Haringey Council
Crouch End, N8 9JJ 020 8489 0000
South Tottenham Wood Green Leasehold enquiries:
Apex House 48 Station Road Hornsey, Broadwater Farm
820 Seven Sisters Road Wood Green, and North Tottenham
Tottenham, N15 5PQ N22 7TY 020 8489 3048/5994
Leasehold enquiries: South
Tottenham and Wood Green
020 8489 5976/3042
Residents on Broadwater Farm can also access
Home Sales team
services at the Broadwater Farm Neighbourhood 020 8489 3357
office at set times. These are on display at the office.
Housing and Council
020 8489 2800
0845 073 1234
To report a repair, or to enquire about any Homes
Police stations (local)
for Haringey service, contact our call centre. 020 8808 1212
It is open 8am – 8pm Monday to Friday and Repairs (see opposite)
8am – 1pm on Saturdays.
Rubbish and waste
0800 195 3404 or 020 8489 5611 020 8885 7700
Emergencies can be reported on these numbers at Supported Housing
any time. management
020 8489 4400
This Christmas pay your
rent, before you find
This is an expensive time of year, but rent has to come first.
If you don’t pay you risk eviction.
For help and advice call your Income Collection Officer on 0800 195 3404 or