Questioning Skills with Debt Collection - PDF

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					                                   Call Centre Certificate

                                            CORNERSTONE TRAINING




                                           1 Week Call Centre
                                             Training at only
                                                 R 800.00

                                   I                                 NTE



          INT ER NATIONAL ACCREDITAT ION BY
                        LONDON CHAMBER OF COMMERCE

        Course CT10                            Course CT11                       Course CT12
 Inbound Call Centre Training at               Computer Training           Outbound Call Centre Training
         only R800.00                           at only R800.00                  at only R800.00


• Interactive role plays                • Understanding a computer         SALES TRAINING

• Communication skills                  • Computer terminology             • Telesales and scripting

• Telephone etiquette                   • Desktop navigation               • Cross-selling & up-selling

• Interview skills                      • Using MS Word                    • Cold calling & closing

• Inbound call management               • Working with tables              • Sales techniques

• Transferring/ escalating              • Email and Internet               DEBT COLLECTION
                                                                           • Effective collecting
• Handling irate callers                • Using files and folders
                                                                           • Negotiation skills
• Understanding customers               • Setting your own email
                                                                           • Questioning & listening
• Professional service                  • Theory and practical
                                                                           • Manage messages




                                       Proudly Pioneering People

                     Call Cornerstone Training Today on 0861 961 961
                       International Call Centre Certificate

                                          CORNERSTONE TRAINING




                                          Week Call Centre
                                        3 3 Week Call Centre
                                            Training only
                                          Training atat only
                                              R1895.00
                                               R 2010.00
                                 I                                 NTE



          INT ER NATIONAL ACCREDITAT ION BY
                        LONDON CHAMBER OF COMMERCE

        Course CT10                          Course CT11                   Course CT12
  Inbound Call Centre Training               Computer Training       Outbound Call Centre Training




• Interactive role plays              • Understanding a computer     SALES TRAINING

• Communication skills                • Computer terminology         • Telesales and scripting

• Telephone etiquette                 • Desktop navigation           • Cross-selling & up-selling

• Interview skills                    • Using MS Word                • Cold calling & closing

• Inbound call management             • Working with tables          • Sales techniques

• Transferring/ escalating            • Email and Internet           DEBT COLLECTION
                                                                     • Effective collecting
• Handling irate callers              • Using files and folders
                                                                     • Negotiation skills
• Understanding customers             • Setting your own email
                                                                     • Questioning & listening
• Professional service                • Theory and practical
                                                                     • Manage messages




                                     Proudly Pioneering People

                     Call Cornerstone Training Today on 0861 961 961
Distance Learning—Correspondence Course
                        International Call Centre Certificate

                                           CORNERSTONE TRAINING




                                         Distance Learning
                                           Distance Learning
                                        Call Centre Training
                                          Call Centre Training
                                                  only
                                               at at only
                                              R1895.00
                                                R2010.00
                                  I                                 NTE



           INT ER NATIONAL ACCREDITAT ION BY
                         LONDON CHAMBER OF COMMERCE

         Course CT10                          Course CT11                   Course CT12
   Inbound Call Centre Training               Computer Training       Outbound Call Centre Training




 • Interactive role plays              • Understanding a computer     SALES TRAINING
                                                                      • Telesales and scripting
 • Communication skills                • Computer terminology
                                                                      • Cross-selling & up-selling
 • Telephone etiquette                 • Desktop navigation
                                                                      • Cold calling & closing
 • Interview skills                    • Using MS Word
                                                                      • Sales techniques
 • Inbound call management             • Working with tables
 • Transferring/ escalating            • Email and Internet           DEBT COLLECTION
                                                                      • Effective collecting
 • Handling irate callers              • Using files and folders
                                                                      • Negotiation skills
 • Understanding customers             • Setting your own email
                                                                      • Questioning & listening
 • Professional service                • Theory and practical
                                                                      • Manage messages




                                      Proudly Pioneering People

                      Call Cornerstone Training Today on 0861 961 961
                               Computer Training Certificate

                                             CORNERSTONE TRAINING



     Course CT01 at R575                 Course CT02 at R575             Course CT03 at R575
              Basic Excel                     Advanced Excel                 Advanced Word
               Training                         Training                        Training


•    Understanding worksheets        • Advanced formulas             • Using headers and footers

•    Entering and editing data       • Advanced functions            • Using graphics

•    Formatting worksheets           • Working with multiple         • Working with tables
                                         sheets
•                                                         •
  WorkingN T E R N A T I O N A L A C C R E D I T A T I O N Using advanced toolbars
         I with formulas                                     BY
                             • Working with graphics
• Creating charts
                                L O N D O N C H A M B E•R O F C O M M E R C E
                                                            Using special features
                             • Managing data
• Printing Excel documents                                • Advanced bullets



     Course CT04 at R575                 Course CT05 at R575             Course CT06 at R575

           Basic Power Point              Advanced Power Point                Touch Typing
                Training                        Training                        Training


• Using standard tool bars           •    Using advanced tool bars   •   Improve Speed

• Working with slides                •    Using notes and masters    •   Improve Accuracy

• Using clip art and graphs          •    Creating tables            •    Improve Muscle Memory

• Creating a presentation            •    Organization charts        •    Keyboard navigation

• Creating a slide show              •    Using special effects      •    Maximize your Efficiency

• Printing slides and hand-          • Presentation techniques       •    Type without looking at
    outs                                                                  the keyboard
                                     •    Building a slide show



                                   Proudly Pioneering People


                    Call Cornerstone Training Today on 0861 961 961
                  The Cornerstone Aftercare Program

                                        CORNERSTONE TRAINING




             Join the Cornerstone Aftercare Program and receive

                             some of the following benefits:

                              Call Centre Networking Club


•   Trends in the Industry

•   Advice on CV Updating
                                                                                     I
•   Discounts on additional courses

•   Interview Preparation and Tips

•   Career Advice

• Discounts to the networking clubs
    quarterly functions

• List of companies employing
    agents




                                              Monthly membership of only
                                                 R75.00 for 3 months


Correspondence Training.              Lecture Based Training.   Corporate Training


                 Call Cornerstone Training Today on 0861 961 961

				
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