Questionaire on Information Technology by tmf81158


More Info
									Tyco Electronics / AMP Netconnect                                                            AMPTRAC IM ROI survey checklist                                                                                                    Rev: 6/16/05

         Intelligent Management System
         Ports to be monitored (ea.)                                                                                                                         Copper              Fiber           Switch         Total Ports
              Estimate the total number of ports in your entire system. Ports are individual 4-pair patch panel positions (fiber or TP), Switch ports
              (Subscriber and uplinks) monitored by the iTRACS system. (1 - 150,000).                                                                                    0               0                0
                                                                                                                                                             AMPTRAC system cost (if known) $                               -
         MAC Savings Payback
         Churn rate per year. (ea - %)                                                                                                                           Moves           Adds        Changes                 %
             What percentage of these circuits (on average) require service or either a move add or change each year. 40% industry average, source
             = Frost & Sullivan.                                                                                                                                         0               0                0
         Loaded labor rate ($)                                                                                                                               In-house        Contracted           CAD
             This would include all labor (salary) costs plus benefits (usually 20 - 30%). If you use labor in the form of outside contractors then enter
             the price you pay. National survey average is $ 45.00 a hour                                                                                    $     45.00     $     50.00     $     65.00

         Current time required to perform MAC or Service Call Administration (Min)                                                                           In-house        Technician           CAD         Total Time
             The Administration duration includes full documentation of the cabling. If you are not currently keeping records (many are not) then
             try to estimate the additional time you would require to issue: work orders, generate circuit information, update manual forms, Do the
             data entry, maintain the database, update drawings, etc. 30 minutes is industry standard, source = Standish Group (15 - 120).                               0               0                0
             Please keep in mind that for service calls, it is typically assumed that it takes 80% of the time to identify the problem and only 20% of the
             time to actually effect a repair. 90 minute industry average, source = Infonetics Research.                                                                                                                         0
         iTRACS solution average time per MAC or service call. (Min)                                                                                         In-house        Technician           CAD         Total Time
             The times listed to administrate the iTRACS IM software is conservative and are often less than the listed times.                                   15              25                15
                                                                                                                                                                             Yearly MAC savings                   #DIV/0!
                                                                                                                                                                 Savings per MAC or Service Call                  #DIV/0!
         Network Equipment / Asset Utilization Savings
         What percentage of total ports can be used more efficiently per year (%)                                                                                                                                    %
             Estimate as a percentage of the total ports, how many fewer ports you will need to deploy per year due to better utilization of existing
             hardware. (Example: The iTRACS system will allow you to see at a glance where a switch card can be freed up in one closet and moved
             to another. Thereby saving the cost of deployment of new ports.) (Typically between 1% - 10%)                                                                                                                 0.0%

         Cost of network deployment per port ($)                                                                                                                                                  Per Port Cost
             Estimate the cost to deploy an additional port on your network. ($150 - $350)                                                                                                                    0
                                                                                                                                                                    Yearly IT Equipment Savings $           -
         Downtime Savings
         Downtime hours per year (Hrs)                                                                                                                                                                           Total Hrs
            Typical large network suffers 1.76 outages per month, > 21 outages per year, each at an average of 90 minutes, source = Infonetics
            Research. 70% of network outages and downtime are related to cabling issues, source = Lan Technology. Please estimate the total
            number hours of downtime attributed to cabling per year for all active circuits in your structured cabling system (1 - 3,000).                                                                                       0

         Downtime cost per hour (thousands $)                                                                                                                                                                   Cost per hour

              In a surevy of corporations, Infonetics determined that 55% of companies cost of downtime is greater than $1000 per hour, 35% of
              companies have a downtime cost of $10,000 per hour and 10% of companies have a downtime cost of $50,000 or more. Please estimate
              your downtime cost. (1 - 1,000) In a second survey conducted by Dataquest on "mission critical" on line applications, whereby there
              business operation stops when a network outage occurs, the following cost per hour is estimated per on-line application:
              catalog sales - $ 90k a hour, airline - $87k, credit card authorization - $ 2,600k, brokerage application - $ 6,400k.                                                              $                  10,000.00
                                                                                                                                                                         Yearly Downtime Savings $                        -

759f110a-a499-4388-a2ab-a39e584c2422.xls                                                                                                                                                                                         Page 1 of 2
Tyco Electronics / AMP Netconnect                                                         AMPTRAC IM ROI survey checklist                                                                              Rev: 6/16/05

         Network Audit
         How many times per year do you perform Network Audits?                                                                                                                           Total
             Many companies are required to perform Annual and Quarterly Audits of all connectivity and utilizations of their networks.                                                                 0

         How much does it cost to conduct these audits (Cost per Audit)?                                                                                                               Cost per Audit
             What is the cost per audit to perform (include labor time to survey, verify and document the network).                                                                $        4,000.00

         What % savings might you experience with iTRACS automating the process?                                                                                                            %
             A functioning iTRACS system keeps current real-time documentation of the network configuration and status. Tycpical savings are
             upward of 50% to 95%.                                                                                                                                                                 80%
                                                                                                                                                          Annual Audit Savings $                   -
         Remote Office Management
         Do you dispatch personnel to remote offices to resolve technical issues?                                                                                       Yes                No

         If so, how many remote office issues do you have each month on average?                                                                                                          Total
         What is the average cost to resolve each remote office issue?                                                                                                   Average Cost per event
             Tycpical dispatch cost averages between $100-$500 per event                                                                                                        $       250.00

         What % savings might you experience with iTRACS, allowing you to resolve remote issues without having to dispatch a
         technician, or by dispatching a lower      cost technician?                                                                                                                        %
              Typical savings exceed 20%                                                                                                                                                           40%
                                                                                                                                                  Remote management Savings $                      -
         Is Security a concern in your organization?                                                                                                                    Yes                No

         If so, please quantify the impact on an annual basis of iTRACS policing your physical infrastructure (How much would you
         save in Theft, Unauthorized MACs, Reduced Security Personnel, etc.)                                                                                                              Total
               Typically upwards of $1000.                                                                                                           Potential Security Savings $          2,500.00
         Disaster Recovery
         On average, how much should you spend annually on Disaster Recovery?                                                                                                             Total
                                                                                                                                                                                   $               -
         By what % could you reduce these expenditures if you had iTRACS to map your current/recent infrastructure layout?                                                                  %
             Typically greater than 10%                                                                                                                                                            10%
                                                                                                                                                     Disaster Recovery Savings $                   -

                                                                                                                                                      Annual Potential Savings           #DIV/0!
                                                                                                                                                        AMPTrac System Cost $                      -
                                                                                                                                                                 ROI (months)            #DIV/0!

         Ongoing Costs/Savings: Cost of Ownership
         Annual Potential Savings                                                                                                                                                        #DIV/0!
         Depreciation of System Value (20% for first 5 years)                                                                                                                      $             -
         Maintenance Warranty (@ $.50/port : Platinum Level (includes all updates and upgrades)                                                                                    $             -
         Annual Operational Costs (Misc costs to operate the IIM system)                                                                                                           $      (50,000.00)
                                                                                                                                               Year 1 through 5 Annual Savings           #DIV/0!
                                                                                                                                                5 Year savings with IIM in place         #DIV/0!

759f110a-a499-4388-a2ab-a39e584c2422.xls                                                                                                                                                                Page 2 of 2

To top