fact: n. 1. an event or thing known to have FACT SHEET happened or existed. 2. a truth verifiable from experience or observation.: 3. a piece of information: get me all the facts of this case. C 05 BSA’S TIPS FOR RUNNING A 060808 BRISBANE SUCCESSFUL BUSINESS 299 Montague Rd West End QLD 4101 BSA staff get the opportunity to liaise with many licensees operating in the Queensland building and construction industry and have observed varying levels of business success. BSA has these tips to make licensees aware of good GPO Box 5099 business strategies that may help them achieve greater business success. Brisbane QLD 4001 Form positive relationships with clients Facsimile 3225 2999 Our licensees claim client satisfaction and positive relationships with the CAIRNS consumer seem to be the two main keys for business success. A good gauge Facsimile 4048 1124 of client satisfaction is referrals to family and friends; if your past clients are satisfied with your work and professionalism you will find you get a lot of work GOLD COAST through referrals. Facsimile 5575 7666 Successful businesspeople form a positive relationship with their clients and MACKAY keep them informed during the construction process, but our most successful licensees form a relationship with their clients well before signing a contract Facsimile 4953 4151 and continue on after the hand over and maintenance period. ROCKHAMPTON It is a good idea to meet with the consumer regularly during the construction Facsimile 4926 1377 process and inspections should be arranged at the completion of the various building stages. Often the owner will have concerns during the various stages SUNSHINE COAST of construction and by having the inspection at the completion of the stage any Facsimile 5459 9655 concerns that remain can be addressed. MARYBOROUGH Maintain appropriate paperwork Facsimile 4122 3814 Maintaining appropriate paperwork in line with all the requirements of the TOOWOOMBA Domestic Building Contracts Act 2000 (DBCA) also assists in running a Facsimile 4638 1917 successful business. Successful licensees will discuss, at the quote stage, the full details of work the client requires and try to give the client a fixed price. They TOWNSVILLE will also ensure they have an appropriate contract in place for the work they Facsimile 4725 3401 will perform and that any variations to the contract are agreed upon by both themselves and their client and are recorded in writing. They also make sure TELEPHONE STATEWIDE there is a payment schedule, contract information statement and cooling off 1300 BSA BSA period in place. Good businesspeople will take the time to explain the paperwork to their WEBSITE client. The owner should also be given a copy of the approved plans as part www.bsa.qld.gov.au of the contract and should receive copies of all inspection certificates as they become available. Helping Queenslanders Build Better Communicate effectively In line with keeping communication open and positive, the most successful licensees give their clients information first-hand and allow the clients to talk about the building project with the on-site supervisor. This means any concerns the consumer or builder have can be discussed openly, thus reducing the potential for disputes to occur further down the track. The successful people will also keep the lines of communication within the company honest, open and positive. BSA commonly receives complaints from owners who say they are being kept in the dark about the construction process on their dwelling. Remain realistic When successful businesspeople make a promise to a client, they keep it. They are mindful, however, not to give the client a higher expectation on a project than they can deliver. For example, builders will sometimes promise high quality work will be completed by the completion date. Owners often interpret this to mean perfect quality work that will be completed on time no matter what - even if it has been raining steadily for the last two weeks of the contract. Misunderstandings can leave an owner disappointed and unhappy. To run a successful business, you should always be realistic when quoting for jobs and drawing up timelines. During building booms, successful business people take into account shortages in qualified tradespeople and allowed for this in their construction timelines. Some may even close their books to new work when they discover they can not start projects for over 12 months. Surround yourself with good staff Good businesspeople realise they are only as good as the staff they employ and will surround themselves with competent, committed, professional people who share the company ideals. Our most successful licensees advise good staff are found through a comprehensive interview process which includes an extensive referee check. Job satisfaction and a healthy salary help to retain good staff. Monitor company finances closely Keeping a close eye on company finances is also a factor that makes some licensees a cut above the rest. Watch your cost control and cash flow. Some builders believe their business is going well because their staff are signing up new contracts and the work under construction is on time. Upon close inspection they find they have not allowed sufficiently for price increases, overheads etc. This reduces their profit margin which can lead to problems with cash flow down the track. Comply with current standards and legislation It is essential to keep up with legislation and Australian Standards and ensure that you and your staff comply with all necessary requirements. BSA runs educational shows and seminars across Queensland that can help keep you up-to-date with new legislation, standards and regulations. Contact BSA for more information. Further information If you would like information on any building related issue, please contact BSA on 1300 BSA BSA or visit www.bsa.qld.gov.au.