Marketing, Interpersonal Skills, Chapter 10 1
It is very important in business to work well
with others. If you are able to get along with
your peers, you have a better chance of
success within your company.
#1 reason people are fired from their jobs is
because they cannot get along with others.
“Make friends; not enemies.”
Marketing, Interpersonal Skills, Chapter 10 Slides 2
Body language is the gestures, posture,
mannerisms, and eye contact through which
a person communicates thoughts to others.
60% - 80% of what is communicated comes
from body language.
Be aware of your posture when you are at
Learn to control/manage your facial
Marketing, Interpersonal Skills, Chapter 10 Slides 3
Skills that are not easily taught and learned
are called soft skills. Soft Skills will help you
succeed in business. Examples are:
Friendliness, Courtesy, and Tact
Creativity, Initiative, and Responsibility
Self-Control and Orderliness
Self-Awareness and Willingness to Change
Marketing, Interpersonal Skills, Chapter 10 Slides 4
Move out of your comfort zones and strike up
conversations with people you do not know.
The key to schmoozing is sincerity. When
talking to others, always be sincere with
Many people at the top of their fields are
great schmoozers. This is how they make
new contacts and create new business.
Marketing, Interpersonal Skills, Chapter 10 Slides 5
A team is a group of people that work
together in order to achieve a goal.
Teamwork is the skill they use to achieve that
Successful teams are good at:
Setting Team Goals
Assigning Roles for Team Members
Sharing Responsibility and Shared Leadership
Marketing, Interpersonal Skills, Chapter 10 Slides 6
Being a Valuable Team Member
Make the team’s goals your top priority.
In meetings, listen actively and offer
Build positive group dynamics with team
Communicate with team members outside of
Resolve conflicts among team members.
Respect all members of the team
Inspire other employees to get involved.
Marketing, Interpersonal Skills, Chapter 10 Slides 7
This chapter is about getting along with
others and showing sincerity in compliments.
Your assignment is to select a teacher,
administrator, or coach that has made an
impact on your life.
Then, hand write that person a thank you
letter telling them how they impacted you and
how they have improved your life.
Letters will be distributed to the teacher
Marketing, Interpersonal Skills, Chapter 10 Slides 8