Evolution of a Process
Two managers come together with an idea to make work more efficient, thus providing cost savings.
The managers undertake intense brainstorming to define just the right process.
Now that they have determined a process, they take it up the chain for approval.
Upper level managers go through the process with a close eye to detail.
Will the process be approved?
No! The process starts again. Yes! They have been so lucky.
The two managers go off to tell the rest of the staff of the new process.
Meetings are held to discuss the virtues of the new process.
Staff members leave the meetings believing that they know exactly what to d
The next day staff members try to implement the process, but quickly become confused.
Some hide.
Others run.
Some are blinded
by the promise of advancement and forge ahead.
A rare few contemplate suicide.
Management and staff become involved in a tug‐ of‐war over implementing the process. Staff resist, while management threatens retribution.
Over time, staff members come to accept the policy. Some even embrace it as a true innovation. All seems perfect in the world again.
Disappointed that staff have accepted the process, and left them with nothing to do but sit in their office and stare at their computer screen, management decides to jettison the new process in favor of another. Thus the entire evolution starts again.