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TIO by complaint level TIO Telecommunications Industry

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TIO by complaint level TIO Telecommunications Industry Powered By Docstoc
					Complaints against TIO Members by Level
1 January 2010 - 31 March 2010 (Includes members that received 25 or more complaints logged for the quarter)
(t) = telephone service provider (i) = internet service provider (o) = other ( c ) = holds carrier licence


                                                                   Level 1 Level 2 Level 3 Level 4
AAPT Ltd (t&i) (c)                                         2,045      1,551     421      69       4
ACN Pacific Pty Ltd (t & i)                                   79         70       9       0       0
Adam Pty Ltd (i)                                              37         34       3       0       0
Astron Communication and Information Services Pty Ltd (t)     30         28       2       0       0
Australian Private Networks Pty Ltd (t & i) (c)              191        150      31      10       0
Bell Networks Voice & Data Pty Ltd (t)                        27         17       6       2       2
Bluemaxx Communications Pty Ltd (i)                           61         54       7       0       0
Chariot Ltd (i)                                               32         26       5       1       0
Clear Telecoms (Aust) Pty Ltd (t & i)                        125        105      12       5       3
CyberOne Pty Ltd (i)                                          38         26       9       3       0
Dodo Australia Pty Ltd (i)                                   937        885      51       1       0
Edirect Pty Ltd (t)                                          267        241      26       0       0
EFTel Pty Ltd (t & i)                                        153        112      25      14       2
Excite Mobile Pty Ltd (t)                                     50         48       1       1       0
Exetel Pty Ltd (i)                                            86         84       2       0       0
GOtalk Australia Pty Ltd (t)                                 519        473      40       6       0
Hi Tech Telecom Pty Ltd (t)                                  113         97      16       0       0
Hutchison 3G Australia Pty Ltd (o)                         4,495      4,063     368      55       9
iiNet Ltd (i)                                                370        322      35      11       2
Internode Systems Pty Ltd (i)                                100         86      12       1       1
Lebara Australia Limited (t)                                  27         22       3       2       0
M2 Commander Pty Ltd (t & i)                                  53         45       6       2       0
M2 Telecommunications Pty Ltd (t)                             25         20       3       2       0
m8 Telecom Pty Ltd (o)                                        47         43       3       1       0
Mibroadband Pty Ltd (t) (c)                                   54         53       1       0       0
Mobileworld Operating Pty Ltd (t)                            438        362      66      10       0
Netspace Online Systems Pty Ltd (i)                          152        144       7       1       0
One Telecom Pty Ltd (t & i)                                   45         41       4       0       0
Optus Broadband Pty Ltd (i)                                1,318      1,257      61       0       0
Optus Mobile Pty Ltd (t) (c)                               4,813      4,603     202       7       1
Optus Networks Pty Ltd (t) (c)                             1,603      1,489     103      11       0
People Telecommunications Ltd (t)                            125        112      12       0       1
Primus Telecommunications Pty Ltd (t & i) (c)                514        453      42      15       4
Pulse Telecom Pty Ltd (t)                                     38         22      10       6       0
Reward Mobile Pty Limited (t)                                 26         22       4       0       0
SIMplus Mobile Pty Limited (t)                               114         96      13       5       0
Soul Communications Pty Ltd (t & i)                          487        436      43       7       1
Southern Cross Telco Ltd (t & i)                              31         31       0       0       0
Southern Phone Company (t)                                   113        104       9       0       0
Spin Internet Services Pty Ltd (i)                            48         42       5       1       0
Startel Communications Pty Ltd (o)                            69         61       6       2       0
Technical Aid to the Disabled Inc (i)                        138        124      12       2       0
Tel.Pacific Prt Ltd (t)                                       33         27       4       2       0
Telair Pty Ltd (t & i) (c)                                    66         56       8       2       0
Telco Blue Pty Ltd (t)                                        44         36       8       0       0
Telemates Pty Ltd ( t & i)                                    64         57       6       1       0
Telko Pty Ltd (t & i)                                         42         36       5       1       0
Telstra Big Pond (i)                                       6,610      6,005     547      53       5
Telstra Corporation (t) (c)                               18,234     16,088   1,821     282      43
The trustee for Clear Networks Trust ( t & i)                 34         28       5       1       0
TPG Internet Pty Ltd (i)                                   1,016        852     141      22       1
TransACT Capital Communications (t&i) (c)                     73         64       7       2       0
VE Telecommunications Pty Ltd (t & i)                         32         30       2       0       0
Virgin Mobile (Australia) Pty Ltd (t & i)                  1,681      1,504     148      26       3
Vodafone Australia Limited (t) (c)                         3,465      3,208     238      19       0
Westnet Pty Ltd ( t & i)                                      90         83       5       2       0

				
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