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					78b1a6ae-2d17-4353-a194-7bce74099d87.xls - Band 5




Key for abbreviations: HWB: = Health and Wellbeing; C: = Core; G: = General

KSF dimensions & level                  Examples of evidence                                                                             Linked dimensions

CORE 1 - LEVEL 3
Communication                           Case notes (clinical)                                                                            C:3 & 5 HWB: 2,7,4,6 G:2
Develop & maintain communication with   Case records (administration)                                                                    C:3 HWB: 2,7,4,6 G:2
people about difficult matters and/or   Appointments record
in difficult situations                 Referral letters                                                                                 HWB:2,7
                                        Telephone records                                                                                HWB:2
                                        Supervision records                                                                              C:2,4,5
                                        Case management records                                                                          C:2,3,5 HWB:2,4,6,7
                                        Client correspondence & record
                                        Reports to GPs                                                                                   HWB:2
                                        Critical incident report                                                                         C:3
                                        Compliance communication (e.g. consent to engage in a therapeutic alliance)                      C:2, 3 6 HWB:2
                                        Communicating and maintaining boundaries with clients (e.g. behavioural barriers, time limits)   HWB:2
                                        Using assessment, evaluation and/or diagnosis instruments e.g. CORE, HAD, HONOS, BDI             C:2,4 & 5 HWB:2,6,7
                                        Using other communication resources - handouts, internet, etc                                    C:6 HWB:2,4
                                        Understanding of NHS context and clinical terminology                                            C:2
                                        Consultation and shared decision-making with teams/colleagues in other departments               C:2, 4 G:2
                                        Internal team communications, including meetings, emails, one-to-one                             C:2, 4 & 5 HWB:2,6
                                        Communication with external agents (e.g. social workers, solicitors)
                                        Adherence to equal opportunities policies                                                        C:6
                                        Working through interpreters and with advocates


CORE 2 - LEVEL 2
Personal & people development           Personal development plan
Develop own knowledge and skills and    Reflective clinical supervision notes
provide information to others to help   Line management supervision meetings/notes                                                       C:5 HWB:6
their development                       Reading relevant journals and applying knowledge                                                 G:2
                                        Course attendance and formal CPD & conferences
                                        On job learning - clinical knowledge, critical and legal incidents
                                        Inductions - systems and context
                                        Critical incidents debriefing (legal)
                                        Working towards BACP accreditation
                                        Cascading knowledge to colleagues                                                                C:4
                                        Case notes demonstrating the application of new skills (e.g. CBT, IPT, guided self-help)
                                        Participation in local or national counselling forums, networks, or development groups
                                        Case discussion                                                                                  G:2
                                        Case conferences                                                                                 HWB:2
                                        Client feedback                                                                                  C:4 HWB:4
                                        Supervision records
                                        Case management records
                                        Compliance communication (e.g. consent to engage in a therapeutic alliance)
                                        Using assessment, evaluation and/or diagnosis instruments e.g. CORE, HAD, HONOS, BDI
                                        Understanding of NHS context and clinical terminology
                                        Consultation and shared decision-making with teams/colleagues in other departments
                                        Internal team communications, including meetings, emails, one-to-one
78b1a6ae-2d17-4353-a194-7bce74099d87.xls - Band 5




Key for abbreviations: HWB: = Health and Wellbeing; C: = Core; G: = General

KSF dimensions & level                      Examples of evidence                                                                                                        Linked dimensions

CORE 3 - LEVEL 2
Health, safety & security                   Inductions - health, safety & security
Monitor & maintain health, safety and       Awareness of and compliance to trust policies e.g. risk management, suicide, child protection etc..
security of self and others                 Adhering to policies on client contact                                                                                      C:4
                                            Adhering to guidance on personal safety
                                            Adhering to guidance for lone working
                                            Case notes (clinical)
                                            Completed client risk assessments                                                                                           HWB:2,6
                                            Reports of critical incidents and/or emergencies
                                            Notes on dealing with unpredictable behaviour
                                            Case records (administration)
                                            Case management records
                                            Critical incident report
                                            Compliance communication (e.g. consent to engage in a therapeutic alliance)


CORE 4 - LEVEL 2
Service improvement                         Constructive suggestions (e.g. minutes from team meetings, email to manager)
Contribute to the improvement of services   Applying and cascading research                                                                                             G2
                                            Contributing to the implementation of patient/client satisfaction surveys
                                            Helping others to understand the need to change and learn from change
                                            Contributing statistics and interpretations to audit/research                                                               C:5
                                            Examples of innovative/extension of practice to extend patient choice                                                       C:2
                                            Supervision records
                                            Using assessment, evaluation and/or diagnosis instruments e.g. CORE, HAD, HONOS, BDI
                                            Consultation and shared decision-making with teams/colleagues in other departments
                                            Internal team communications, including meetings, emails, one-to-one
                                            Cascading knowledge to colleagues
                                            Client feedback
                                            Adhering to policies on client contact


CORE 5 - LEVEL 2
Quality                                     Compliance with clinical governance and involvement with governance projects                                                C:4
Maintain quality in own work and            Consistent positive outcomes of clinical practice and patient/client satisfaction surveys                                   HWB:4
encourage others to do so                   Consistent working within an ethical framework
                                            Maintaining membership of professional body
                                            Monitoring own competency and fitness to practice - evidenced through clinical supervision records and making appropriate   HWB:2
                                            Recognition of responsibility and accountability - evidenced through management supervision
                                            Case notes (clinical)
                                            Supervision records
                                            Case management records
                                            Using assessment, evaluation and/or diagnosis instruments e.g. CORE, HAD, HONOS, BDI
                                            Internal team communications, including meetings, emails, one-to-one
                                            Line management supervision meetings/notes
78b1a6ae-2d17-4353-a194-7bce74099d87.xls - Band 5




Key for abbreviations: HWB: = Health and Wellbeing; C: = Core; G: = General

KSF dimensions & level                 Examples of evidence                                                                                                               Linked dimensions

CORE 6 - LEVEL 2
Equality & diversity                   Awareness of equality and diversity legislation and their impact on consent - evidenced through training and practice
Support equality and value diversity   Acting on discrimination - evidenced by example
                                       Knowledge of mental health data sets and research around attitudes to ethnic minorities and psychiatric/mental health service
                                       Awareness of cultural differences and values - evidenced in practice (case notes)
                                       Supporting the trust/healthboard in developing a patient-led, equitable, service
                                       Compliance communication (e.g. consent to engage in a therapeutic alliance)
                                       Using other communication resources - handouts, internet, etc
                                       Adherence to equal opportunities policies



HEALTH & WELLBEING 2 - LEVEL 3
                                       Consistent assessment to identify barriers to success of counselling and take appropriate action to overcome - evidenced in
Assessment and care planning to meet   practice (case notes)
HWB needs                              Inform the care pathway of patients - evidenced in case conferences and team communications
Assess HWB needs and                   Communicating and maintaining boundaries with clients (e.g. behavioural barriers, time limits)
develop, monitor and                   Re-contracting with client where appropriate - evidenced in case notes
review care plans                      Working in a care programme approach - evidenced in formulation/ treatment plans
                                       Helping the patient/client to understand and manage the impact therapy may have in their lives - evidenced through consent forms
                                       and case notes
                                       Manage benefits, issues or risks to deliver appropriate therapy within resources available - evidenced in case notes, risk
                                       assessments contracts
                                       Recognition of responsibility and accountability - evidenced through management supervision
                                       Case notes (clinical)
                                       Case records (administration)
                                       Referral letters
                                       Telephone records
                                       Case management records
                                       Reports to GPs
                                       Compliance communication (e.g. consent to engage in a therapeutic alliance)
                                       Communicating and maintaining boundaries with clients (e.g. behavioural barriers, time limits)
                                       Using assessment, evaluation and/or diagnosis instruments e.g. CORE, HAD, HONOS, BDI
                                       Using other communication resources - handouts, internet, etc
                                       Internal team communications, including meetings, emails, one-to-one
                                       Case conferences
                                       Monitoring client risk assessments
                                       Completed own competency and fitness to practice - evidenced through clinical supervision records and making appropriate
                                       referrals
78b1a6ae-2d17-4353-a194-7bce74099d87.xls - Band 5




Key for abbreviations: HWB: = Health and Wellbeing; C: = Core; G: = General

KSF dimensions & level                    Examples of evidence                                                                                                                    Linked dimensions

HEALTH & WELLBEING 4 - LEVEL 3
Enablement to address HWB needs           Shared decision making with patient/client to identify and address specific goals of counselling - evidenced in case notes
                                          Signposting to social services/ agencies/ legal resources where a patient/client needs specific practical support - evidenced in case
Enable people to address specific needs   notes and availability/use of information
                                          Help people to manage life styles, well-being and health behaviours beyond the therapeutic relationship, creating independence -
in relation to health and wellbeing       added value of counselling
                                          Apply best practice - evidenced in case notes and discussions
                                          Manage benefits, issues or risks to deliver appropriate therapy within resources available - evidenced in case notes, risk
                                          assessments, contracts
                                          Inform the care pathway of patients - evidenced in case conferences and team communications
                                          Case notes (clinical)
                                          Case records (administration)
                                          Case management records
                                          Using other communication resources - handouts, internet, etc
                                          Client feedback
                                          Consistent positive outcomes of clinical practice and patient/client satisfaction surveys



HEALTH & WELLBEING 6 - LEVEL 2
Assessment and treatment planning         Case notes (clinical)
Contribute to the assessment of           Case records (administration)
psychological functioning                 Case management records
                                          Using assessment, evaluation and/or diagnosis instruments e.g. CORE, HAD, HONOS, BDI
                                          Internal team communications, including meetings, emails, one-to-one
                                          Line management supervision meetings/notes
                                          Completed client risk assessments


HEALTH & WELLBEING 7 - LEVEL 2
Interventions and treatments              Case notes (clinical)
Contribute to planning, delivering and    Case records (administration)
monitoring interventions/treatments       Referral letters
                                          Case management records
                                          Using assessment, evaluation and/or diagnosis instruments e.g. CORE, HAD, HONOS, BDI


GENERAL 2 - LEVEL 1
Development and innovation                Assisting in the integration of new innovations/assessment tools/models... into your practice/ the service
Appraise concepts, models, method         Case notes (clinical)
practices, products and equipment         Case records (administration)
developed by others                       Consultation and shared decision-making with teams/colleagues in other departments
                                          Reading relevant journals and applying knowledge
                                          Case discussion
                                          Applying and cascading research
     78b1a6ae-2d17-4353-a194-7bce74099d87.xls - Band 6                                                                                                                                               Updated 10.01.06




Key for abbreviations: HWB: = Health and Wellbeing; C: = Core; G: = General

KSF dimensions & level                      Examples of evidence                                                                                                                 Linked dimensions

CORE 1 - LEVEL 4
Communication                               See evidence under Band 5 - additional examples follow
Develop and maintain communication          Develop new communication styles/ a broad public speaking, and health professionals - evidenced in notes, correspondence, and
                                            Handle complex communication withskills e.g.range of agenciessign language, group facilitation - evidenced in personal development
with people on complex matters, issues      plan
and ideas and/or in complex situations


CORE 2 - LEVEL 3
Personal & people                           See evidence under Band 5 - additional examples follow
development                                 Manage own Personal Development Plan - evidenced through appraisal and port folio
Develop oneself and contribute to the       Provide informal and/or formal guidance, mentoring, and/or supervision to colleagues
development of others                       Follow guidelines and adhere to legislation when supporting students and graduates on work placement - evidenced in paperwork        C:5
                                            Cascade learning by delivering presentations to colleagues/ disseminating articles on best practice                                  C:5


CORE 3 - LEVEL 2                            See Band 5
Health, safety & security
Monitor & maintain health, safety and
security of self and others


CORE 4 - LEVEL 2                            See Band 5
Service improvement
Contribute to the improvement of services


CORE 5 - LEVEL 3
Quality                                     See evidence under Band 5 - additional examples follow
Contribute to improving quality             Identify and disseminate best practice - evidenced in team meetings, line management notes, service improvements
                                            Identify new responsibilities/ projects/ activities to support quality improvement and development of own role - evidenced in line
                                            management notes, KSF appraisal and personal development plan
                                            Provide informal and/or formal guidance, mentoring, and/or supervision to the counselling team
                                            Reflect on feedback, outcomes evaluation and service audit to identify improvements and act on these - evidenced through service
                                            development (subsequent audit and evaluation) and improvements in clinical practice (case notes and outcome data)



CORE 6 - LEVEL 2                            See Band 5
Equality & diversity
Support equality and value diversity


HEALTH & WELLBEING 2 - LEVEL 4              See evidence under Band 5 - additional examples follow
Assessment and care planning to meet        Records of discussions which demonstrate the use of reasoning and the balancing of options concerning the complexity of cases.
HWB needs                                   Records of decisions that have been made as a consequence of the following up of hypotheses concerning complex cases.
Assess complex HWB needs and develop,       Examples of the use of transferable skills for the benefit of client/patients that have been recorded.
monitor and review care plans to meet       Records of coordination of plans to facilitate their delivery.
those needs
     78b1a6ae-2d17-4353-a194-7bce74099d87.xls - Band 6                                                                                                                                               Updated 10.01.06




Key for abbreviations: HWB: = Health and Wellbeing; C: = Core; G: = General

KSF dimensions & level                      Examples of evidence                                                                                                                 Linked dimensions

HEALTH & WELLBEING 4 - LEVEL 4
Enablement to address HWB needs             See evidence under Band 5 - additional examples follow
Empower people to realise and maintain      Records which indicate didactic and facilitative techniques used to empower others
                                            Examples of activities which are complete in themselves and have moved clients to new levels of health and well-being with
their potential in relation to health and   permanent effects
wellbeing                                   Examples of innovative approaches which address expressed needs and develop potential.



HEALTH & WELLBEING 6 - LEVEL 4
Assessment and treatment planning           See evidence under Band 5 - additional examples follow
                                            Records which provide examples that demonstrate actions, developments, and evaluation of all types which indicate the complex
Assess physiological and/or                 nature of the work involved and raise it a new level of complexity
psychological functioning when there are
complex and/or undifferentiated
abnormalities, diseases and disorders
and develop, monitor and review related
treatment plans


HEALTH & WELLBEING 7 - LEVEL 3              See evidence under Band 5 - additional examples follow
                                            All records which indicate that delivery has been facilitated of interventions planned with clear evaluations of effectiveness (or
Interventions and treatments                otherwise) of outcomes that are followed up with the recording of appropriate action
Plan, deliver and evaluate interventions
and/or treatments


GENERAL 2 - LEVEL 1                         See level as Band 5
Development and innovation                  Reviews of articles and research papers that are relevant to the work
Appraise concepts, models, method           Records of visits to other sites/practitioners and recorded evaluations of the visit and the work observed and/or involved.
practices, products and equipment           Conference reports that provide that demonstrate innovation which may be transferred and used in beneficially in practice
developed by others                         Written articles and contributions to research and development that have impacted upon personal practice and/or that of others
                                            Written and developed proposals to enhance practice and/or service delivery.


GENERAL 1 - LEVEL 2                         Records of the use of learning and developmental theory that have been applied - and can be seen in such, for example:-
Learning and Development                    Case notes (clinical)
Enable people to learn and develop          Case records (administration)
                                            Referral letters
                                            Telephone records
                                            Case management records
                                            Reports to GPs
                                            Evaluation of educative interventions.
                                            Learning and development plans that have be used with patients/clients.
     78b1a6ae-2d17-4353-a194-7bce74099d87.xls - Band 7                                                                                                                                                 Updated 10.01.06




Key for abbreviations: HWB: = Health and Wellbeing; C: = Core; G: = General

KSF dimensions & level                       Examples of evidence                                                                                                                  Linked dimensions

CORE 1 - LEVEL 4
Communication                                See Band 6
Develop and maintain communication
with people on complex matters, issues
and ideas and/or in complex situations


CORE 2 - LEVEL 3
Personal & people development                See Band 6
Develop oneself and contribute to the
development of others



CORE 3 - LEVEL 3                             See evidence under Band 5 - additional examples follow
Health, safety & security                    Good working knowledge of risk management - evidenced through training and practice
Promote monitor and maintain best            Help others to manage risk - evidenced in minutes of team meetings, supervision notes
                                             Monitor safety in all own work areas and practices - evidenced in correspondence regarding workplace safety issues, risk
practice in health safety and security       assessments (patient/client and/or work areas) and adherence to best practice (refer to case notes)
                                             Act on risk - evidenced in correspondence regarding workplace safety issues, case notes and patient/client reports to colleagues
                                             Identify improvements and take action - evidenced by initiating and implementing appropriate changes/developments to risk
                                             assessment protocols




CORE 4 - LEVEL 3                             See evidence under Band 5 - additional examples follow
Service improvement                          Written assessment and reports that go beyond suggestions and are definite proposals to enhance performance and service
Appraise, interpret and apply suggestions,   Reports which interpret policies and initiatives from other relevant services that are applied are/are applied in service delivery.
recommendations and directives to            Appraisals of draft policies and strategies
improve services                             Surveys, questionnaires and subsequent reports



CORE 5 - LEVEL 3
Quality                                      See Band 6
Contribute to improving quality



CORE 6 - LEVEL 3                             See evidence under Band 5 - additional examples follow
Equality & diversity                         Promotion of equality and value diversity evidenced in:
Promote equality and value diversity         Case notes (clinical)
                                             Case records (administration)
                                             Referral letters
                                             Telephone records
                                             Case management records
                                             Reports to GPs
                                             Evidence of support of others, advocacy, interventions, the making of arrangements for additional support
                                             Evidence of role modelling.
     78b1a6ae-2d17-4353-a194-7bce74099d87.xls - Band 7                                                                                                                                                Updated 10.01.06




Key for abbreviations: HWB: = Health and Wellbeing; C: = Core; G: = General

KSF dimensions & level                       Examples of evidence                                                                                                                 Linked dimensions


HEALTH & WELLBEING 2 - LEVEL 4               See evidence under Band 5 - additional examples follow
Assessment and care planning to              Assessment records including risk which indicate a substantial level of complexity
meet health and wellbeing needs              Care plans and all related evidence which indicate a substantial level of complexity
assess complex HWB needs and develop
monitor and review care plans to meet
those needs


HEALTH & WELLBEING 4 - LEVEL 4               See evidence under Band 5 - additional examples follow
Enablement to address HWB needs              Evidence from:
Empower people to realise and                Case notes (clinical)
maintain their potential in relation to      Case records (administration)
HWB                                          Referral letters
                                             Telephone records
                                             Case management records
                                             - which demonstrates that empowerment has been facilitated, potential has been achieved and maintained


HEALTH & WELLBEING 6 - LEVEL 4               See evidence under Band 5 and Band 6- additional examples follow                                                                     HWB2 LEVEL 3
Assessment and treatment planning            Assessment records including risk which indicate a substantial level of complexity and are applied to complex abnormalities etc.
Assess physiological and/or                  Care plans and all related evidence which indicate a substantial level of complexity and are applied to complex abnormalities etc.
psychological functioning when they are
complex and/or abnormalities, diseases
diseases and disorders and develop,
monitor and review related treatment plans


HEALTH & WELLBEING 7 - LEVEL 4                                                                                                                                                    HWB4 LEVEL 3
Interventions and treatments                 Assessment records including risk which indicate a substantial level of complexity and are applied to complex abnormalities etc.
Plan, deliver and evaluate interventions     Care plans and all related evidence which indicate a substantial level of complexity and are applied to complex abnormalities etc.
and/or treatments when they are complex
issues and/or serious illness


GENERAL 2 - LEVEL 2
Development and innovation                   See Bands 5/6
Contribute to developing and reviewing       Evidence of innovative ways of working in experiments, trials, developments etc.
new concepts, models, methods,
practices, products and equipment


GENERAL 1 - LEVEL 2
Learning and Development                     See Band 6
Enable people to learn and develop

				
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Description: Public Speaking Contracts document sample