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RIMS Canada Conference

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									2011   RIMS Canada Conference
       A DVA N C E P R O G R A M




                  September 18 – 21
Sponsors




           Arc Group Canada
           Sedgwick CMS
           Quelmec Insurance Adjusters
           Stantec
                                      Table of Contents
Welcome & Official Greetings
   Ottawa Mayor Jim Watson                             3
   RIMS Canada Conference Co-Chairs                  4-5
   RIMS Canada Council Chair                           6
   RIMS President                                      7

Conference Schedule                                  8-9

Exhibit Hall Information                             10

RIMS Professional Development Workshop               11

The McGannon Foundation Golf Tournament              11

Plenary Speakers                                   12-13

Concurrent Sessions
   Sessions at a Glance                              14
   Concurrent Session 1                              15
   Concurrent Session 2                              16
   Concurrent Session 3                              17
   Concurrent Session 4                              18
   Concurrent Session 5                              19

CEO Panel                                            20

Guest Program                                        21

Conference Information
   Helpful Websites                                   22
   Location and Registration                          23
   Fees and Policies                                  24
   Registration form                               25-26
   Airlines & Hotel Information                    27-28
   The Ultimate Block Party                           29
   Conference Committee                               31
                                                        3
2011 RIMS Canada Conference A DVA N C E P R O G R A M
Welcome to Capital ConneXions –
Where Vision and Action Intersect!
The Canadian Capital Chapter situated in Ottawa is delighted to be hosting the 2011
RIMS Canada Conference. ‘Capital’ refers to Ottawa as the capital of Canada and
from a business perspective refers to the value of risk management when defined
as assets, resources, wealth, and investment. We look forward to providing you
with the opportunity to engage in ‘ConneXions’ with risk management peers and
industry partners.

Our team of hard-working volunteers have created a program that emphasizes
education and entertainment. We are fortunate to have a brand-new, state-of-
the-art Convention Centre that will house the majority of conference activities,
including registration, exhibit hall, plenaries, concurrent sessions and the gala.
This spectacular setting will enhance your conference experience.

Ottawa is a beautiful city full of parks, waterways, fine dining, galleries and museums.
Make the most of your conference experience and take advantage of all Ottawa
has to offer. You will be impressed with this beautiful city.

We look forward to welcoming you to the Capital.

Kim Hunton and Barbara Carscadden
Co-Chairs




 4
                                       2011 RIMS Canada Conference A DVA N C E P R O G R A M
                                                                 Back row (left) Nata
                                                                 Maggio, Finance Chair;
                                                                 Rachel Steen, Industry
                                                                 Co-Chair; Christine Provost,
                                                                 Industry Co-Chair; Valerie
                                                                 Martin, Social Co-Chair;
                                                                 Alison Baizana, Secretary.
                                                                 Front row (left) Maureen
                                                                 Graham, Social Co-Chair;
                                                                 Kim Hunton, Conference
                                                                 Co-Chair; Barbara Carscad-
                                                                 den, Conference Co-Chair;
                                                                 Jennifer Campbell, Commu-
                                                                 nications Chair. Not shown:
                                                                 Inga Michalek and Tony
                                                                 Lackey, Program Co-Chairs.

Local Organizing Committee.




Bienvenue aux ConneXions capitales –
où la vision et l’action se croisent
La Section de la capitale canadienne de RIMS, a le plaisir d’accueillir la Conférence
RIMS Canada 2011. Le mot « capitale » réfère à la Ville d’Ottawa comme étant la
capitale du Canada et, dans une perspective d’affaires, correspond à la valeur de la
gestion des risques lorsqu’ils sont définis comme des actifs, ressources, richesses
et investissements. Nous sommes ravis de vous offrir, ainsi qu’à vos collègues en
gestion des risques et nos partenaires industriels, la possibilité de vous joindre à
“ConneXion”.

Notre équipe dévouée de bénévoles a créé un programme mettant l’accent sur
l’éducation et le divertissement.

Nous sommes fortunés de vous accueillir au tout nouveau et ultramoderne Centre
de congrès d’Ottawa. La majorité des activités de la conférence, incluant l’inscription,
la salle d’exposition, les séances plénières et le gala se dérouleront dans ce lieu spec-
taculaire. Cet emplacement étonnant rehaussera votre expérience à la conférence.
Ottawa est une belle ville, avec une multitude de parcs, voies navigables, restaurants
gastronomiques, galeries et musées. Profitez de votre séjour et de tout ce que la Ville
d’Ottawa peut vous offrir. Vous serez impressionnés par cette ville!

Au plaisir de vous rencontrer à la Conférence,

Kim Hunton and Barbara Carscadden
coprésidentes


                                                                                        5
2011 RIMS Canada Conference A DVA N C E P R O G R A M
                       The RIMS Canada Council joins me in congratulating the
                       Canadian Capital Chapter and its local organizing committee
                       in hosting Capital ConneXions. We are confident that this will
                       be the risk management conference held in Canada this year.

                        Capital ConneXions – Where Vision and Action Intersect is sure
                        to educate and inspire you. The scale of the RIMS Canada
                        Conference is perfect for connecting with your peers and
                        re-connecting with colleagues from across the continent and
the globe. The educational offerings are sure to keep our members engaged and
will considerably raise the profile of risk management in Canada.

Of the ten Canadian cities to host the RIMS Canada Conference, Ottawa, our
nation’s capital city, is one of the most striking. The all-new Ottawa Convention
Centre offers a bold futuristic design and is a state of the art event venue. We invite
you to experience the true hospitality the City of Ottawa has to offer.

The Capital ConneXions organizing committee has developed an innovative
education program, assembled an exciting exhibition hall and scheduled events
that will help you realize all of the benefits of RIMS and help RIMS in Canada
achieve its goals.

I look forward to connecting with you in Ottawa.

Tino Brambilla, RIMS Canada Council Chair

 6
                                       2011 RIMS Canada Conference A DVA N C E P R O G R A M
                         As most of you know, RIMS Annual Conference & Exhibition
                         was back in Canada in 2011 for the first time in 15 years and
                         I look forward to carrying the energy and momentum we
                         achieved in Vancouver forward to Ottawa. Each year, the
                         RIMS Canada Conference is a gateway to expanding your
                         risk management knowledge, career and peer involvement,
                         and your participation allows us all to benefit from the most
                         engaging community of risk professionals in Canada.

In addition to enjoying the opportunity to interact with your fellow risk managers,
RIMS Canada Conference 2011 will offer a dynamic array of speakers, sessions
and events that will help you to fundamentally shape and improve your risk
management techniques and, in a broader sense, your approach to the discipline.
Speakers will touch on enterprise risk management and the argument for it, the
latest legislation affecting the field and much more.

As president of your Society, I invite you to take full advantage of everything the
conference has to offer. Additionally, don’t forget to take in some of Ottawa’s great
architecture, culture and natural beauty while you are there. I look forward to seeing
all of you in Ottawa in September.

Scott B. Clark, RIMS President




                                                                                   7
2011 RIMS Canada Conference A DVA N C E P R O G R A M
     Conference
Conference Schedule
All events are at the Ottawa Convention Centre unless otherwise indicated.
Saturday, September 17
    8:00 am – 1:00 pm        McGannon Foundation Golf Tournament
                             Marshes Golf Course

     Noon – 5:00 pm          Registration Open

     8:00 pm                 RSA & GCAN Casino Night


Sunday, September 18
   10:00 am – 5:00 pm        Registration Open

     11:00 am – 5:00 pm      Exhibit Hall Open

     5:00 pm – 6:30 pm       Welcome Reception
                             Fairmont Chateau Laurier Ballroom


Monday, September 19
   7:00 am – 5:00 pm         Registration Open

     7:30 am – 8:30 am       Breakfast

     8:30 am – 9:00 am       Opening Ceremonies

     9:00 am – 5:00 pm       Exhibit Hall Open

     9:00 am – 10:00 am      Plenary Session – John Furlong
                             Patriot Hearts: Inside the Olympics
                             that changed a Country

     10:00 am – 10:30 am     Break (Exhibit Hall)

     10:30 am – 12:00 noon   Concurrent Session 1

     12:00 noon – 1:30 pm    Awards Ceremony Luncheon

     1:30 pm – 3:00 pm       Concurrent Session 2

     3:00 pm – 3:30 pm       Break (Exhibit Hall)

     3:30 pm – 4:45 pm       Concurrent Session 3


 8
                                2011 RIMS Canada Conference A DVA N C E P R O G R A M
Schedule
Tuesday, September 20
    8:00 am – 5:00 pm                  Registration Open

      8:00 am – 9:00 am                Breakfast

      9:00 am – 12:00 noon             Exhibit Hall Open

      9:00 am – 10:00 am               Plenary Session – Dr. M. Saatcioglu
                                       How Safe is our Infrastructure?
                                       Earthquakes and Bomb Blasts

      10:00 am – 11:00 am              Get Connected Break (Exhibit Hall)

      11:00 am – 12:30 pm              Concurrent Session 4

      12:30 pm – 2:00 pm               Lunch & Plenary Session – David Phillips
                                       What’s Happening to Our Weather?

      2:00 pm – 2:30 pm                Break (2nd Level)

      2:30 pm – 4:00 pm                Concurrent Session 5

      6:30 pm – 10:30 pm               2011 RIMS Canada Conference Gala
                                       The Ultimate Block Party!


Wednesday, September 21
   8:00 am – 9:00 am    Breakfast

      9:00 am – 9:15 am                Opening Remarks

      9:15 am – 10:30 am               Insurers CEO Panel
                                       Hot Buttons for Insurers and CEOs -
                                       How do they affect risk managers
                                       and their organizations?

      10:30 am – 11:30 am              Plenary Session – Robert Herjavec
                                       Driven: How to Succeed in Business & Life

      11:30 am – 12:00 noon            Closing Ceremonies

 Conference bags sponsored by ACE INA Insurance          Conference clothing sponsored by Zurich
 Passport prize sponsored by Quelmec Insurance Adjusters Gala photos sponsored by SCM

                                                                                               9
2011 RIMS Canada Conference A DVA N C E P R O G R A M
                                          Capital ConneXions
                                           Invites You to our

                                           Marketplace
                                            Welcome
                                            Reception
                                         Date: Sunday, September 18
                                         Location: Fairmont Chateau
                                                   Laurier Ballroom
                                           Time: 5 pm – 6:30 pm




The Exhibit Hall
    The Exhibit Hall will be located
 in the Canada Hall on the third level
  of the Ottawa Convention Centre.

 Connect with friends and colleagues
 and visit the exhibit hall to examine
   the informative and innovative
 products and services offered by our
  industry partners and suppliers.


   Exhibit Hall Dates & Times
        Sunday, September 18th
          11:00 am – 5:00 pm

       Monday, September 19th
         9:00 am – 5:00 pm

       Tuesday, September 20th
        9:00 am to 12:00 noon
The McGannon
Foundation
Pre-Conference
Golf Tournament

Marshes Golf Course
(A Robert Trent Jones Sr. design)

September 17, 2011
8:00 am – 1:00 pm

Tournament includes
transportation from the
Westin hotel, full 18-hole
round, showers & lockers,
cart, breakfast, BBQ lunch
and golfer gift.

To register please visit
www.rimscanadaconference.ca
Plenary Speakers
                      Plenary
Monday, September 19, 2011
John Furlong O.C.O.B.C. CEO,
Vancouver 2010 Olympic & Paralympic Winter Games

                           John Furlong has been described as a Sports Hero, Nation
                           Builder, and the Ultimate Crisis Manager. Known for his
                           masterful storytelling and innovative leadership style,
                           Furlong recounts the lead-up to the Games and describes
                           how he handled seemingly insurmountable setbacks,
                           such as the death of Georgian luger Nordar Kumari-
                           tashvili, a global recession and the washed-out snow at
                           Cypress Bowl. Join us Monday, September 19, 2011 to
                           hear an extraordinary story of visionary leadership,
                           love of country and the ability to dream boldly.



Tuesday, September 20, 2011
Dr. M. Saatcioglu,
University of Ottawa

                           Dr. Saatcioglu is a Professor of Structural Engineering at
                           the Department of Civil Engineering of the University
                           of Ottawa. Previously he was a faculty member at the
                           University of Toronto, Senior Structural Engineer at
                           the Construction Technology Laboratories of the
                           Portland Cement Association, Skokie, Illinios,U.S.A.,
                           and Structural Specialist at the Canadian Portland
                            Cement Association in Toronto.

                           Critical Canadian infrastructure, that needs to be
                           operational during and after a disaster, is at risk in the
                           event of a strong earthquake. Dr. Saatcioglu’s objective is
to develop new and innovative seismic retrofit technologies for reinforced concrete
structures, such as buildings and bridges. He is a true example of excellence in
academia where an outstanding researcher transmits the roadmap for pursuit of
knowledge to young researchers on a daily basis. He is the recipient of the Faculty
of Engineering Excellence in Teaching Award, the University of Ottawa Excellence
in Teaching Award, the Ontario Confederation of University Faculty Associations
(OCUFA) Excellence in Teaching Award, as well as the Lieutenant Governor’s
Award for Excellence in Teaching and most recently, the University of Ottawa
Excellence in Education Prize.




12
                                       2011 RIMS Canada Conference A DVA N C E P R O G R A M
Speakers
Tuesday, September 20, 2011
David Phillips
Environment Canada

                              David Phillips, generally acknowledged as Canada’s fore-
                              most weather expert, has been called “a genuine Canadian
                              legend” and “our unofficial weather guru.” However, he
                              would rather think of himself as a weather ambassador for
                              Canada, claiming that we have been blessed with one of the
                              world’s healthiest and safest climates. As a Senior Climatolo-
                              gist, Mr. Phillips’ work involves activities relating to the
                              study, promotion and understanding of the Canadian
                              climate. As a spokesperson for the Meteorological Service
                              of Canada (MSC), he is best suited to discuss weather and
                              climate issues on a national scale.

Hailers, gully washers, monster hurricanes, weather bombs - if you think we’ve
been cursed and getting clobbered a lot harder and a lot more often recently you
are not imagining it. It used to be that weather was dependable - summers were
hot and winters were cold. More and more people are asking: What’s happening
to our weather? It’s almost as if extreme crazy weather has become the norm - an
epidemic of ferocious, killer weather everywhere. Is the global climate going through
unprecedented changes? Is our weather becoming more extreme? And, if so, are
people responsible or is it sunspots and ocean temperatures and other natural
forces? There is so much we don’t know about the Earth’s climate system. The vast
majority of experts suggest that we may be witnessing the beginning of a profound
climate change and bad weather may be proof of an overheated, out-of-control
planet. On the other hand, maybe we are going through some rough times,
experiencing some bad "weather" luck. In any case, we need to do more and
things differently to better prepare for tomorrow’s weather.


Wednesday, September 21, 2011
Robert Herjavec
Driven: How to Succeed in Business & Life

                              Driven: How to Succeed in Business & Life, is organized
                              by the work and life principles that made Robert Herjavec
                              both wealthy and successful (indeed, these terms are not
                              synonymous). Herjavec reveals the secrets that took him
                              from waiting tables to growing his nascent technology
                              company, The Herjavec Group, into a world-class con-
                              glomerate. His principles are as valuable in the living
                              room as they are in the boardroom. On Wednesday,
                              September 21, 2011 be prepared to hear how “anyone
                              can succeed, on their own terms, by following his sage but
                              simple advice - as long as they’re willing to take chances,
                              take control of their future and stay true to their vision.”

                                                                                       13
2011 RIMS Canada Conference A DVA N C E P R O G R A M
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                                                                     ERM
at a Glance




                                                                     Risk
Session 1 • Monday 10:30 am - 12:00 noon
1A The rising cost of BI claims. Why you should
   be concerned                                                                        •                         •
1B Are we Liable? Managing the Risk of Alcohol
1C The New Risk on the Block: Social Media
                                                                                            •            •
1D Top 10 Common ERM Errors and How to Avoid Them
1E Information Privacy Risks: The Type of Information
                                                                                •                                •
   Canadians and their Employers Should Protect
   and Why?
                                                                      •
1F Public Private Partnerships - Making them Work
                                                                      •                                          •
Session 2 • Monday 1:30 pm - 3:00 pm
2A Smart Claims Management - How to avoid
   prejudicing a claim and stay in the good books
   of underwriters
                                                                                       •
2B Employment Contracts: Myths, Risks and Solutions
                                                                                            •
2C How to Determine the Cost of Risk
                                                                      •                                          •
2D Additional Insureds: Rights and Obligations
                                                                                            •
2E High Tech Wizardry….White or Black Magic?
2F ERM - Creating and Implementing a Risk
                                                                                                         •
   Appetite Statement                                                           •                                •
Session 3 • Monday 3:30 pm - 4:45 pm
3A Navigating the Cloud
3B Regulatory Expansion: Could it lead to an Increased
                                                                                                         •
   D&O and Governance Exposure at Home and
   Abroad?
                                                                      •
3C How are Risks Brokered and Underwritten?
3D How to Establish Functional Risk Management
                                                                      •
   in your Organization                                               •                                          •
3E Getting it Right Before the loss: Indemnity,
   Waiver of Subrogation and Insurance Clauses                                              •
3F The Evolving Role of ERM Governance
                                                                                •                                 •
Session 4 • Tuesday 11:00 am - 12:30 pm
4A Using Risk to Manage Better: Moving from
   Theory to Practice                                                 • •                                        •
4B Brownfield Management and Redevelopment -
   Risks and Opportunities                                                                        •
4C Construction Defects and Resulting Damages
                                                                                       •
4D Privacy Update - Hot issues for Risk Professionals
4E Occupational Risk Management: Liability, Due
                                                                      •
   Diligence and Best Practices                                                             •
4F Employee Global Travel: How should your
   organization manage that risk                                      •
Session 5 • Tuesday 2:30 pm - 4:o0 pm
5A Leading Liability Developments - National
   Round Up of Leading Cases                                                                •
5B Catastrophic Risks - Are there Gaps in your
   Risk Management Strategies?                                        •
5C Managing Transportation Risks over the Long Haul
                                                                      •
5D Future Plans and Future Risks of Going Green
5E Contingent Business Interruption: a Supply
                                                                                                  •
   Chain Risk                                                         •
5F Strategic Risk Management: What You Need to Know
                                                                                •                                •
At the time of publication, accreditation from various professional organizations is expected.
Concurrent Sessions at a Glance
Concurrent Session 1, Monday September 19, 10:30 am – 12 noon
1A The Rising Cost of BI Claims. Why you should be concerned.
   Rick Purdy, President and CEO, Frank Cowan Company Ltd.
   Steven Stieber, Managing Partner, Stieber Burlach LLP
   Jacqueline Friedland, Actuarial Practice Leader, KPMG LLP
   Moderator: Sonia Coward, Risk and Insurance Manager, Durham Municipal Ins. Pool
   Damage awards for serious injury claims have been rising dramatically. These increasing
   costs have a significant impact on all stakeholders in the risk management community.
   Learn from our expert panel whether you are managing this risk effectively.

1B Are we Liable? Managing the Risk of Alcohol
   Shelley Timms, Timshel Services Inc
   Moderator: Steve Pottle, Manager of Insurance Services, York University
   Alcohol liability has evolved since the first Supreme Court of Canada decision. Once an
   area that only bars had to be concerned about, now all hosts –commercial, employers
   and social – need to be careful. Learn to manage the risk of alcohol liability.

1C The New Risk on the Block: Social Networking
   Bob Parisi, Senior Vice President, Marsh
   Moderator: Robert Cartwright, Loss Prevention Manager, Bridgestone Retail
   Operations
   Unwary employers face challenges every time they use the internet to conduct back-
   ground checks on applicants, investigate employees or make other employment decisions.
   Learn the potential legal risks of using social networking sites as the basis for hiring,
   discipline or termination decisions.

1D Top 10 Common ERM Errors and How to Avoid Them
   Diana Del Bel Belluz, President, Risk Wise Inc.
   Moderator: Nowell Seaman, Manager Risk Management and Insurance Services,
   University of Saskatchewan
   This presentation will reveal ten common ERM errors and the warning signs that
   indicate if you are vulnerable to them. Tips will be provided on how to improve your
   organization’s risk intelligence and to ensure that your ERM program supplies high
   value information to corporate decision makers and support managers to effectively
   apply information about enterprise risks in their decision and business practices.

1E Information Privacy Risks
   Steven Morgan, Director General Audit and Review Office of the Privacy
   Commissioner of Canada
   Moderator: Roman Parzei, Senior Manager, Investments, Risk Management &
   Service Planning, City of Brampton
   This session will reveal the type of information Canadians and their employers should
   protect and why.

1F Public Private Partnerships – Making them Work
   Sasha Beamish, Vice President Specialities & Construction, Zurich Canada
   Moderator: Rieneke Lips, Contract & Insurance Administrator, PCL Construction
   Management Ltd.
   Follow the construction lifecycle of a Public-Private Partnership project to seamless
   transition between the construction and operations phases of a project. Hear from
   those who have done it successfully.


                                                                                           15
2011 RIMS Canada Conference A DVA N C E P R O G R A M
Concurrent Session 2, Monday September 19, 1:30 pm – 3:00 pm
2A Smart Claims Management - How to avoid prejudicing a claim and stay in the good
   books of underwriters.
   Martin Boreham, Underwriter, QBE
   Brian Wagner, Partner, Giffen LLP
   Nick Leadbetter, Principal, Halpenny Insurance Brokers
   Moderator: Bruce Drake, Risk Manager, City of Sudbury
   This session will discuss the management of claims below the deductible or SIR, tracking
   of claims and using the information for loss prevention. You will learn how good claims
   management will influence an underwriter.

2B Employment Contracts: Myths, Risks and Solutions
   Melanie Polowin, Partner, Gowlings Lafleur Henderson LLP
   Moderator: Catherine Dowdall, Director, Risk and Claims Management,
   Canada Post Corporation
   Many employers operate without a proper understanding of employment law basics.
   This presentation will discuss employment contract essentials, debunk common myths,
   and identify (and provide solutions for) some common problems that affect private
   non-unionized workplaces.

2C How to Determine the Cost of Risk
   Colin Mitchell, Principal, Integro Insurance Brokers
   Patrick Gallagher, Principal, Integro Insurance Brokers
   Moderator: Beverley Gilbert, Insurance Risk Manager, Linamar Corporation
   You will be introduced to a variety of modeling techniques used in developing a financially
   efficient risk management program, including the establishment of corporate risk tolerance
   levels, forecasting expected losses and supporting liability limit decisions. These are
   presented as an alternative to the traditional benchmarking process. A case study will
   be used to illustrate the value of bringing all the techniques together.

2D Additional Insureds: Rights and Obligations
   Maurice Audet, Senior Vice President, Aon Reed Stenhouse Inc.
   Moderator: Ed Martingano, Director of Risk Management, Oxford Properties Group
   Confused about the meaning of the different terms for the status granted various parties
   under insurance policies and insurance certificates? What exactly does First Named
   Insured, Named Insured, Additional Insured and Additional Named Insured mean
   and how are they different? Learn the ins and outs of these commonly used terms.

2E High Tech Wizardry… White or Black Magic?
   Stephen Kelly, Partner, Kelly Santini LLP
   Genevieve Cotnam, Partner, Monast, Genevieve
   Monika M. L. Zauhar, Partner, Cox & Palmer
   Carmen Place, Senior Partner, Lindsay Kenney LLP
   Moderator: Mike Griffith, CFO, Professional Insurance Services
   Our panel will discuss cyber risks and the legal implications of the use, reliability
   and potential manipulation of social network and other web-based information tools.

2F ERM – Creating and Implementing a Risk Appetite Statement
   John Ebsary, Director Enterprise Risk Management, CMHC
   Moderator: John Lammey, Associate Director, Risk and Insurance, University of Ottawa
   This session will discuss the processes involved in creating a Board approved Risk Appetite
   Statement and related ERM policy. The presenter will review the key components of the
   Risk Appetite Statement and discuss how this program was implemented to ensure quality
   ERM practices and governance.




16
                                         2011 RIMS Canada Conference A DVA N C E P R O G R A M
Concurrent Session 3, Monday September 19, 3:30 pm – 4:45 pm
3A Navigating the Cloud
   David Black , Chief Information Officer, Aon eSolutions
   Moderator: Rob Groves, Calgary District School Board
   Cloud computing enables companies to free up resources, lower operating costs and focus
   on core business functions. Learn the benefits of working in the cloud and the differences
   between private and public clouds. Understand the laws and risks of cloud computing.
   Maximize value and minimize risk.

3B Regulatory Expansion: Could it lead to an Increased D & O and Governance Exposure
   at Home and Abroad?
   Jay Cassidy, Senior Vice President, Marsh Canada Ltd.
   Moderator: Dave Jackson, Director Insurance & Risk Management, Saskatchewan
   School Boards Association
   This session will focus on increased trends toward regulation of companies operating
   internationally and the emphasis on corrupt practices. The discussion will provide
   commentary on claims trends, and areas where companies should be concerned.

3C How Risks are Brokered and Underwritten
   Peter Kennedy, Senior Vice President and Director Risk Management Practice,
   Aon Reed Stenhouse Inc.
   Moderator: Steve Pottle, Manager of Insurance Services, York University
   What happens after your renewal information is sent to your broker? How is it reviewed,
   packaged, analyzed and presented to the insurance markets? How does the negotiation
   process take place between broker and insurer? Learn all the inside details.

3D How to Establish Functional Risk Management in Your Organization
   Joy Jackson, Risk Manager, City of London
   Tina Gardiner, Manager, Insurance and Risk, The Regional Municipality of York
   This session will look at three stages of risk management in the organizational structure:
   traditional, progressive and advanced. Learn to assess your current organizational function
   to understand how to move your organization to the next stage. Learn to align risk
   management processes with your organization’s culture and what critical errors to avoid.

3E Getting it Right Before the Loss: Indemnity, Waiver of Subrogation and Insurance
   Clauses
   Ian Gold, Thomas Gold Pettingil LLP
   Thomas J. Donnelly, Thomas Gold Pettingil LLP
   Moderator: Stewart Roberts, Claims Manager, CURIE
   Whether buying or selling a subsidiary, entering into a lease or selling a product or service, a
   contract is involved. Too often contractual risk transfer is overlooked. Precedent clauses are
   often inserted into business agreements with little consideration of how they will operate in
   the event of a loss. This seminar will discuss the law and will provide practical suggestions
   for dealing with indemnity clauses, waiver of subrogation and tort immunity issues.

3F The Evolving Role of ERM Governance
   Ingrid Robinson, Enterprise Risk Services, Myers Norris Penney
   Moderator: Navin Maharaj, Hydro One
   As an outcome of the global financial crisis, boards and senior executives, now more than
   ever are under intensified scrutiny with respect to their organization’s governance of ERM.
   This session will address current leading practices pertaining to the board’s role in the
   oversight of ERM.




                                                                                            17
2011 RIMS Canada Conference A DVA N C E P R O G R A M
Concurrent Session 4, Tuesday, September 20, 11:00 am – 12:30 pm
4A Using Risk to Manage Better: Moving from Theory to Practice
   P. Labbe, Executive Director, MAF and Risk Management Directorate,
   Treasury Board of Canada
   Nisa Tummon, Director, Centre of Excellence on Risk Management,
   Treasury Board of Canada
   This session will provide an overview of how the Government of Canada is using risk
   management principles to improve management practices within and across federal
   entities. The speakers will discuss lessons learned to bring about culture change, so risk
   management could be advanced and embedded in decision making to achieve better results.

4B Brownfield Management and Redevelopment – Risks and Opportunities
   George Boire, Senior Vice President, Marsh Canada Ltd.
   Carl Spenssieri, Branch Manager Environmental, XL Insurance
   Moderator: Tania Caceres, Vice President Risk Management, Redcliff Realty Group
   Changes in demographics and planning considerations have created an increased
   demand for the redevelopment of these potential urban infill opportunities. Case studies
   will illustrate the risks and mitigation strategies successfully used on brownfield projects.

4C Construction Defects and Resulting Damages
   Peter Hagen, Solicitor, Soloway Wright
   Pat McFadden, Principal, Quelmec Insurance Adjusters
   The presentation will focus on the current status of insurance recoveries relating to
   construction defects in the context of what has been considered by the courts as
   “resulting damage” versus “the cost of making good” any improper workmanship
   or materials. Real scenarios will be discussed.

4D Privacy Update – Hot Issues for Risk Professionals
   B. Rosenbaum, Vice President and Director, Aon
   Margot E. Patterson, Counsel, Fraser Milner Casgrain LLP
   Daniel Caron, Legal Counsel, Legal Services, Policy and Parliamentary Affairs
   Branch, Office of the Privacy Commissioner of Canada
   Denise Hall, Senior Vice President, Financial Services Group, Aon
   Moderator: Aaron Konarsky, Director, Risk Management & Integrated Controls,
   Canada Lands Co.
   The risks associated with how data is stored and managed is a key issue for risk
   management professionals. Often times a breach of privacy is not from an outsider
   hacking into computer systems but from corporate error. These breaches can be costly
   in terms of credit monitoring obligations as well as reputation issues.

4E Occupational Risk Management: Liability, Due Diligence and Best Practices
   David Law, Solicitor, Gowling, Lafleur Henderson LLP
   Moderator: Michael Histed, Director, Office of Risk Management, University of Ottawa
   Occupational risk includes accidents, third party negligence, repetitive strain, exposure
   and disease. The consequences can be grave for individuals and serious for organizations.
   The legal and cost consequences of regulatory action and prosecution of companies, their
   officers, directors and supervisors are high. This session will provide insight into the best
   and worst practices in the industry.

4F Employee Global Travel: How should your organization manage that risk?
   Justin Priestly, Executive Director, Aon Crisis Management
   Moderator: Michelle Drew, Treasury Associate and Global Insurance, Celestica
   What regions are the most dangerous and why? How can risk managers keep staff
   informed of the latest risks and what precautions need to be taken? Can your company
   be held liable for incidents arising from employee business travel if appropriate
   procedures are not implemented? This session will provide answers and examples.


18
                                           2011 RIMS Canada Conference A DVA N C E P R O G R A M
Concurrent Session 5, Tuesday September 20, 2:30 pm – 4:00 pm
5A Leading Liability Developments – National Round Up of Leading Cases
   Mario Fiorio, Senior Counsel, Insurance Bureau of Canada
   Moderator: Tino Brambilla, Manager, Insurance Services, Manitoba Hydro
   This session will present the leading coverage and liability decisions of 2010-2011.
   Discussions will centre on coverage interpretation, developments in bad faith litigation
   and punitive damages, new developments in privacy disputes and other current issues.

5B Catastrophic Risks – Are there Gaps in Your Risk Management Strategies?
   M. Aiello, Vice President, Marsh Risk Consulting
   Moderator: Betty Clarke, Risk Manager/Business Continuity Coordinator, City of St. John’s
   Recent events have highlighted the need for organizations to incorporate catastrophic
   risk planning as part of their enterprise-wide risk management program. This session
   will explore how a scenario-generation methodology can be effectively employed by
   organizations to identify plausible chain of events along with key triggers and
   dependencies and focus on appropriate post event management.

5C Managing Transportation Risks over the Long Haul
   Angelique Magi, National Director Transportation, Zurich Canada
   Paul Easson, Easson Transport
   Moderator: David Bradley, Canadian Trucking Association
   The process of analyzing and planning for the risks involved in transportation and logistics
   from supply chain concerns, cargo theft, intermodal containers, dealing with the financial
   reputation aspects of spills of hazardous materials and cross border compliance will
   be discussed.

5D Future Plans and Future Risks of Going Green
   Mitch Kitagawa, Solicitor, Kelly Santini, LLP
   Businesses renting out roof space for solar panels and individual households investing
   substantial sums for equipment to sell power to utilities are just two of the increasingly
   common ways alternative energy is produced. With these alternative forms of energy
   and new participants in the sector come new and unique challenges for risk managers.
   Come and hear all about this emerging risk.

5E Contingent Business Interruption: a Supply Chain Risk
   Daniel Galvao, Marsh
   Paul Culham, Kiln Syndicate, Lloyds
   Nadina Bernecker, Control Risk Group
   Moderator: Dean Stewart, Spinmaster Ltd.
   This panel will focus on contingent business interruption following disruption in access to
   production, transportation or supply of goods and services. Learn how different perils,
   such as political violence and natural catastrophes link to contingent business interruption.

5F Strategic Risk Management: What You Need to Know
   Carol Fox, Director, Enterprise Risk Management, Risk and Insurance
   Management Society
   Nowell Seaman, Manager Risk and Insurance Services, University of Saskatchewan
   What is strategic risk management (SRM)? How does it differ from enterprise risk
   management? Does SRM fulfill the board and executive team need for unlocking
   additional enterprise value by managing uncertainties in a way that fuels value
   creation and capture, while still protecting that value? Hear from practice leaders
   on this next evolution of the risk management practice. Learn from them how you
   can connect to your organization’s vision and mission by expanding its strategic
   risk capabilities.




                                                                                            19
2011 RIMS Canada Conference A DVA N C E P R O G R A M
                                     Wednesday, September 21
                                     9:15 am
                                     Insurers CEO Panel
                                     Alistair Campbell, CEO and Chief Agent,
                                     Zurich Canada
                                     Lynn Oldfield, President and CEO,
                                     Chartis Insurance Company of Canada
                                     Rowan Saunders, President and CEO,
                                     RSA Canada
                                     Mark Wheeler, CEO, Ironshore UK, Lloyds
                                     Moderator: Scott B. Clark, RIMS President


Find out what risks keep Chief Executive Officers of leading insurance companies
  awake at night. Explore the hot buttons for insurers and CEO’s and how they
 affect risk managers and their organizations. This question and answer forum
       is designed to enlighten both novice and senior risk managers alike.
                       Guest Program




 Teeming with historical icons such as the Rideau Canal (a UNESCO World Heritage Site)
  and national treasures such as the Canadian War Museum, the Museum of Civilization
    and the National Gallery of Canada, Ottawa in the fall is a kaleidescope of colour –
                              an experience not to be missed!

Monday, September 19
Rideau Canal Sightseeing Tour & Lunch
Guests are invited to join conference delegates for breakfast at the brand new
Ottawa Convention Centre, with a spectacular view of Parliament Hill. After
breakfast, enjoy a 1 ½ hour sightseeing cruise on the Rideau Canal with
departure and return to the Rideau Canal dock, just steps away from the
Convention Centre.

Lunch will be provided at The Exchange, located on the ground floor of the Rideau
Centre shopping mall. After lunch, enjoy some free time to explore the historic
Byward Market, stroll up to Parliament Hill or shop in the Rideau Centre, directly
connected to the Westin Hotel and the Ottawa Convention Centre.

Tuesday, September 20
Museums and Sightseeing Tour
Breakfast will be served at the Ottawa Convention Centre. After breakfast, guests
will be transported by coach to their choice of the National Gallery of Canada, the
Museum of Civilization, or the Canadian War Museum, with pick-up at noon
to re-join the group for lunch at the National Gallery of Canada. Lunch will be
followed by a sightseeing coach tour of the highlights of Ottawa.

Revive the beatnik in you at the Ultimate Block Party, doors open at 6:30 pm at
the Ottawa Convention Centre.

Wednesday, September 21
Breakfast will be served at the Ottawa Convention Centre. Guests are invited to
stay for the morning to hear the Plenary Speaker Robert Herjavec of Dragon’s
Den fame.
                                                                                      21
2011 RIMS Canada Conference A DVA N C E P R O G R A M
Websites
Useful websites to help you plan your visit:




              Ottawa Convention Centre
            www.ottawaconventioncentre.com

                 Paul’s Boat Cruises
               www.paulsboatcruises.com

                    Rideau Centre
             www.rideaucentre.net/en/stores

               National Gallery of Canada
                   www.gallery.ca/en/

                 Museum of Civilization
         www.civilization.ca/cmc/home/cmc-home

               Canadian War Museum
             www.civilization.ca/cwm/home

                   Ottawa Tourism
                 www.ottawatourism.ca




22
                        2011 RIMS Canada Conference A DVA N C E P R O G R A M
Ottawa Convention Centre
55 Colonel By Drive               Tel: 613-563-1984 1-800-450-0077
Ottawa, Ontario K1N 9J2           www.ottawaconventioncentre.com




Conference Location                              Registration Desk
The Conference is located at the                 The registration desk will be located
beautiful new Ottawa Convention                  in the Ottawa Convention Centre on
Centre. All of the conference hotels             the 2nd Level.
are conveniently located within a
short walking distance of the                    The registration desk will be open:
convention centre.                               Saturday, September 17
                                                 12:00 noon to 5:00 pm
All Program Sessions, the Tuesday
evening Block Party and the Exhibit              Sunday, September 18
Hall will take place at the Convention           10:00 am to 5:00 pm
Centre                                           Monday, September 19
                                                 7:00 am to 5:00 pm

                                                 Tuesday, September 20
                                                 8:00 am to 5:00 pm

                                                 Wednesday, September 21
                                                 8:00 am to 12:00 noon




                                                                                       23
2011 RIMS Canada Conference A DVA N C E P R O G R A M
Register
Three Ways to Register

On-line: Visit us online at                    One Day (excludes Gala ticket)
www.rimscanadaconference.ca                    Member $350.00 per person
                                               Non-Member $400.00 per person
By mail: Complete the Registration             Additional Gala Ticket $135.00
Form in this brochure and return it to:        per person
Charlene Roth-Diddams                          Guest Program $250.00 per person
c/o POP Kollaborative Inc.                     (includes Gala ticket)
# 430, 318 11th Avenue SE
Calgary, Alberta T2G 0Y2                       Registration Policy
Telephone: 877-266-2192                        Only paid RIMS members will be
Fax: 403-257-7665                              entitled to the member rate. End dates
Email: charlene@POPhasEMAIL.com                for early and late registration will be
                                               enforced. Registration changes or
Make cheques payable to:                       name substitutions received between
Capital ConneXions 2011                        July 30, and September 8, 2011 will
                                               be subject to an administration fee
In person: Register on-site at the             of $50.00.
Ottawa Convention Centre. On-site reg-
istration will open Saturday, September        Cancellation Policy
17, 2011 at 12:00 noon. Delegates must         Requests for refunds or cancellation
register in person and provide their           must be in writing and received by
RIMS Company ID number in order                Pop Kollaborative via fax, email or mail
to receive the Member discount.                postmarked on or before September 8,
                                               2011. Please allow sixty (60) days after
Early Registration until July 29, 2011         the conference for refunds. Cancellations
Member $595.00 per person                      received from July 30, 2011 through
Non-Member $795.00 per person                  September 8, 2011 are subject to an
Student $125.00 per person                     administration fee of $50.00. Refund
(excludes Gala ticket)                         requests (Registration Fee, Guest
                                               Program or Gala ticket) received
Late Registration                              after September 8, 2011 will not
July 30 – September 8, 2011                    be honoured.
Member $645.00 per person
Non-Member $845.00 per person                  RIMS National Event Planner
Student $125.00 per person                     Charlene Roth-Diddams
(excludes Gala ticket)                         c/o POP Kollaborative
                                               Telephone: 877-266-2192
On-Site Registration                           Fax: 403-257-7665
Member $695.00 per person                      #430, 318 11th Avenue SE
Non-Member $895.00 per person                  Calgary, Alberta T2G 0Y2
                                               Email: charlene@POPhasEMAIL.com




24
                                         2011 RIMS Canada Conference A DVA N C E P R O G R A M
Registration Form

First Name: ______________________________ Last Name: ________________________________
Company: ________________________________________________________
Address: __________________________________ City:________________________________________
Province/State: __________________________ Country:___________________________________
Postal/Zip Code:_________________________ Telephone: _________________________________
Email: _____________________________________________________________________________________
Emergency Contact: ____________________ Telephone: _________________________________
RIMS Member ID #: _________________

Please select the appropriate employment category:
Ì Risk Manager        Ì Broker
Ì Insurer Ì Other (please specify) ______________________________________

Please specify any special requirements you may have (i.e. mobility, etc.)
_________________________________________________________________

Please provide us with any dietary restrictions you may have
_________________________________________________________________
        Conference Fees: All listed conference fees are subject to 13% HST
            (The 2011 RIMS Canada Conference GST/HST #: 83990 0206 RT0001)
                            All prices are in Canadian dollars

  Early Member                                   Student
  Until July 29, 2011                            (student ID required at Registration Desk)
  $595.00                                        $125.00 (excludes gala ticket)

  Early Non-Member                               One-Day Member
  Until July 29, 2011                            $350.00 (excludes gala ticket)
  $795.00

  Late Member                                    One-Day Non-Member
  July 30 – Sept 8, 2010                         $400.00 (excludes gala ticket)
  $645.00

  Late Non-Member,                               If Registering for one day, please
  July 30 – Sept 8, 2010                         indicate which day you will be in
  $845.00                                        attendance:
                                                 Ì Monday, September 19
                                                 Ì Tuesday, September 20



                                                                                        25
2011 RIMS Canada Conference A DVA N C E P R O G R A M
Concurrent Sessions Selection
(choose 1 session per time slot)
Monday, September 19
Concurrent Session #1 (10:30 am – 12:00 noon)
Ì 1A Ì 1B Ì 1C Ì 1D Ì 1E Ì 1F
Concurrent Session #2 (1:30 pm – 3:00 pm)
Ì 2A Ì 2B Ì 2C Ì 2D Ì 2E Ì 2F
Concurrent Session #3 (3:30 pm- 4:45 pm)
Ì 3A Ì 3B Ì 3C Ì 3D Ì 3E Ì 3F

Tuesday, September 20
Concurrent Session #4 (11:00 am – 12:30 pm)
Ì 4A Ì 4B Ì 4C Ì 4D Ì 4E Ì 4F
Concurrent Session #5 (2:30 pm – 4:00 pm)
Ì 5A Ì 5B Ì 5C Ì 5D Ì 5E Ì 5F

The Ultimate Block Party!
One gala ticket is included in your registration unless you are registering for one
day or as a student.
Will you be attending the Tuesday Evening Ultimate Block Party? Ì Yes Ì No
Additional tickets can be purchased for $135.00 each.
Do you require additional tickets? Ì Yes Ì No If so, how many? ____________

Guest Program
The fee for the Guest Program is $250.00 and includes a ticket to the Ultimate
Block Party. Will you be bringing a guest with you? Ì Yes Ì No
If so, please indicate your guest’s name _________________________________
Please specify any special requirements or dietary restrictions your guest may
have _____________________________________________________________________________________________

                                         Registration            $ ______________________
                              Additional Gala Tickets            $ ______________________
                                      Guest Program              $ ______________________
                                           Sub Total             $ ______________________
                GST/HST #: 83990 0206 RT0001 (13%)               $ ______________________
                                                Total            $ ______________________
                                                  Listed conference fees are subject to 13% HST

Please make cheques payable to Capital ConneXions 2011.
The 2011 RIMS Canada Conference GST/HST #: 83990 0206 RT0001

Please complete and return this form with your payment to:
Charlene Roth-Diddams
c/o POP Kollaborative Inc.
#430, 318 11 Avenue SE
Calgary, Alberta T2G 0Y2
Fax: 403 257 7665
Email: charlene@POPhasEMAIL.com

Your personal information will only be used for RIMS Canada Council purposes
and will not be distributed to third parties.




26
                                           2011 RIMS Canada Conference A DVA N C E P R O G R A M
Airlines
The official airlines for the 2011 RIMS Canada Conference are WestJet and
Porter Airlines.

WestJet - preferred rates (10% discount          Porter Airlines - offers a 20% discount
of the best available fare at the time of        on all fare classes for attendees travelling
booking excluding web and promotional            to Ottawa for the RIMS Canada Con-
fares) are available for travel between          ference. Porter provides free in-flight
September 15, 2011 and September 24,             snacks and beverages, including beer
2011. Visit www.westjet.com for flight           and wine. Please book online at
schedules, and then call WestJet’s Con-          www.flyporter.com or call 1-888-619-
vention line at 1-877-952-4696, agents           8622 using the promo code RIMS11.
are available to assist you Monday to            The 20% discount applies to the best
Friday 8:00 am to 4:30 pm (Mountain              available published fares at the time
Standard Time) and quote the booking             of booking. The discounted fares are
account number CC6022.                           available for travel between September
                                                 15, 2011 and September 24, 2011.




Hotel Information

Delegates, exhibitors and sponsors of the 2011 RIMS Canada Conference are
invited to reserve their rooms at any of the host hotels listed below. Each of these
exceptional properties has a significant portion of their available guest rooms
reserved for the 2011 RIMS Canada Conference with preferred rates from
September 16, 2011 through September 21, 2011. Please make your reservation
directly with the hotel.

Conference rates have been negotiated.
When making your reservation please identify yourself as booking with the
conference code shown in order to receive the preferred rate.

PLEASE NOTE: Reservations made after August 17, 2011 will be subject to the
hotel’s prevailing rates.

Rates do not include applicable provincial and local taxes. All guest room rates are
quoted exclusive of incidentals, parking and applicable taxes, which are currently 4%
Provincial Tourism Levy, 1% Destination Marketing Fee and 5% Goods and Services
Tax. No automatic or mandatory charges such as tips, gratuities, or services charges for
employees are included unless otherwise expressly stated. Rates may be extended 2 days
prior to Sept 16, 2011 and 2 days after Sept 21, 2011 subject to availability of guest
rooms at the time of reservation. Please check with your preferred hotel for availability.




                                                                                          27
2011 RIMS Canada Conference A DVA N C E P R O G R A M
                                                                  1
                                                              2


                       3
                                    4




                                                                  Ottawa Convention Centre
Nightly Rates

1. Les Suites Hotel Ottawa                     3. Fairmont Château Laurier
130 Besserer Street,                           1 Rideau Street, Ottawa, Ontario,
Ottawa, Ontario K1N 9M9                        K1N8S7 Tel: 613.241.1414 /
Tel. 613.232.2000 / 1.866.682.0879             1.800.441.1414
One-Bedroom Suites: $195.00/night              Conference Rates (code RIMS)
Executive Suites: $225.00/night                Moderate: $209.00
Two Bedroom Suites: $269.00/night              Fairmont: $239.00
Note: $25.00/night for each additional.        Fairmont with View: $269.00
Children under 18 stay for free                Deluxe: $299.00
                                               Corner Suite: $489.00
2. Novotel Ottawa
33 Nicholas Street,                            4. The Westin Ottawa
Ottawa, Ontario K1N 9M7                        11 Colonel By Drive
Tel: 613.230.3033 / 1.800.NOVOTEL              Ottawa, ON K1N 9H4
Conference Rates (Risk and Insurance           Tel: 613.560.7000 / 1.800.937.8461
Management Society and/or booking              Conference Rates (code RIMS)
code 12237 )                                   Traditional: $259.00
Superior King: $199.00                         Deluxe: $309.00
                                               Jr. Suite: $384.00
                                               Executive Suite: $459.00


Need Help finding a Hotel Room?
Hotel space is limited. If you would like help finding a hotel room or to be placed on
a waiting list for a specific property, please contact Charlene@POPhasEMAIL.com.




28
                                        2011 RIMS Canada Conference A DVA N C E P R O G R A M
       Take a trip down memory lane with
       “REPLAY The BEATLES & SIXTIES”
          (www.replaythebeatles.com)
               Date: Tuesday, September 20
           Location: Ottawa Convention Centre
                    Reception: 6:30 pm
                     Dinner: 7:30 pm
          Dress: “Originally casual” – feel free to
          revive the beatnik in you, if you dare!
Book your gala seating when you register for the conference.
Yes we have an App for that...
RMC and Kelly Santini LLP are taking the 2011 RIMS Canada Conference on-line.
The Risk Management Counsel of Canada and member firm Kelly Santini LLP
have teamed up to sponsor the official smart phone App for the annual RIMS
Canada Conference.

         Features of the App include:
         • A searchable conference agenda allowing delegates
           to create and edit their schedule on the go.
         • A map of the conference facility
         • Speaker bios
         • Exhibitor listings

Helping delegates make ‘ConneXions’
The theme for this year’s conference is Capital ConneXions and the Attendee Profile
feature of the App will play an important role in helping delegates connect. If they
choose, attendees can create detailed profiles on the App and search the entire listing
to find the right people they need to meet. With direct links to social networking pages
like LinkedIn, Twitter, and Facebook, all the contact information they need will be
immediately available.
Capital ConneXions
Members of the Organizing Committee
Conference Co-Chairs:
Kim Hunton, City of Ottawa
Barbara Carscadden, Canada Mortgage and Housing Corporation (retired)

Communications Committee:
Chair: Jennifer Campbell, Canada Post
Monique Oliver, Bourgeois, Côté, Forget, Swim Oliver
Joy Scharf, Marsh

Finance Committee:
Chair: Nata Maggio, CBC

Industry Committee:
Co-Chair: Christine Provost, Canada Mortgage & Housing Corporation
Co-Chair: Rachel Steen, Canadian Red Cross
Michael Cherrie, Cherrie Griffith Adjusters
Michael Petersen, Marsh

Program Committee:
Co-Chair: Inga Michalek, Public Works and Government Services
Co-Chair: Tony Lackey, Carleton University
Charlene Budnisky, Public Works and Government Services Bureau
Brigitte Cayer, Canada Post
Carolyn Corkery, Halpenny Insurance Brokers Ltd.
Paul Fortin, University of Ottawa
Ellen Legault, Insurance Institute of Canada
Chris McDonald, Encon Group Inc.

Secretary:
Alison Baizana, Canadian Blood Services
Laura Alexander, Canadian Blood Services

Social Committee:
Co-Chair: Maureen Graham, City of Ottawa
Co-Chair: Valerie Martin, Retired
Glynice Lafleur, NAV CANADA
Kathy McPhee, Rhodes & Williams Ltd.
Emily Works, Canadian Blood Services

								
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