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Starbucks Corporation Starbucks Corporation 2401 Utah Avenue South Seattle WA 98134

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Starbucks Corporation Starbucks Corporation 2401 Utah Avenue South Seattle WA 98134 Powered By Docstoc
					Starbucks Corporation
       2401 Utah Avenue South
         Seattle, WA 98134
            206-447-1575




       www.discoverorg.com
                                                     Contents
Contents............................................................................................................................ 1
Office of the CIO................................................................................................................ 3
  NA Store/Business Systems......................................................................................... 4
     Business Systems..................................................................................................... 5
     Administrative Services / Information Security.......................................................... 6
        Information Security_Copy.................................................................................... 7
        IT Operations & Asset Protection.......................................................................... 8
            IT Asset Mgmt/IT Infrastructure......................................................................... 9
     Business Systems Development............................................................................. 10
        Application Development..................................................................................... 11
     Business Systems................................................................................................... 12
  Business Management IT............................................................................................ 13
     IT PM Services........................................................................................................ 14
        PMO.................................................................................................................... 15
        PMO.................................................................................................................... 16
     BI & ERP................................................................................................................. 17
  Enterprise Security...................................................................................................... 18
     US Partner & Asset Protection................................................................................ 19
  Global Business Systems............................................................................................ 20
     Global HR IT Systems............................................................................................. 21
  Content & BI................................................................................................................ 22
     BI & CRM Solutions................................................................................................. 23
     Retail Business Systems......................................................................................... 24
  IT Support Services..................................................................................................... 25
     IT infrastructure Engineering................................................................................... 26
                                     Contents continue...
        Enterprise Help Desk...........................................................................................                 27
     IT Service Center.....................................................................................................             28
     IT Strategy Planning & Global Infrastructure...........................................................                            29
     IT Procurement........................................................................................................             30
     IT Systems & Planning............................................................................................                  31
     Infrastructure Engineering.......................................................................................                  32
        IT Infrastructure...................................................................................................            33
     IT Staffing................................................................................................................        34
  Point of Service...........................................................................................................           35
     Sales Processing Business Systems......................................................................                            36
  Strategy & Innovation..................................................................................................               37
     BI & CRM Solutions.................................................................................................                38
Index................................................................................................................................   39
    Starbucks
Office of the CIO
                                                                      Stephen Gillett
                                                                 Chief Information Officer

                                                     206-318-XXXX      xxxxxxx@starbucks.com
                                                             Corp. HQ. # 206-447-1575



        Angela Wheeless                        Suzelle Beiler                                Janet Landers                    Kari Escobedo
        Executive Assistant to                  Vice President                               Vice President                      Director
          Stephen Gillett                Business Management IT                      Global Business Systems               Enterprise Security
206-318-XXXX xxxxxxx@starbucks.com   206-318-XXXX xxxxxxx@starbucks.com        206-318-XXXX xxxxxxx@starbucks.com   206-318-XXXX xxxxxxx@starbucks.com
       Corp. HQ. # 206-447-1575            Corp. HQ. # 206-447-1575                   Corp. HQ. # 206-447-1575            Corp. HQ. # 206-447-1575

           Chris Bruzzo                         Doug Wales                                   Karen Metro                       Curt Garner
           Vice President                       Vice President                               Vice President                    Vice President
  Content, BI & Digital Strategy            IT Support Services                    NA Store/Business Systems                 Point of Service
206-318-XXXX xxxxxxx@starbucks.com   206-318-XXXX xxxxxxx@starbucks.com        206-318-XXXX xxxxxxx@starbucks.com   206-318-XXXX xxxxxxx@starbucks.com
       Corp. HQ. # 206-447-1575            Corp. HQ. # 206-447-1575                   Corp. HQ. # 206-447-1575            Corp. HQ. # 206-447-1575

           James Snook
           Vice President
      Strategy & Innovation
206-318-XXXX xxxxxxx@starbucks.com
      Corp. HQ. # 206-447-1575
 Starbucks - NA Store / Business
             Systems


                                                                                           Karen Metro
                                                                                           Vice President
                                                                                  NA Store/Business Systems
                                                                           206-318-XXXX         xxxxxxx@starbucks.com
                                                                                     Corp. HQ. # 206-447-1575



               Jeff Schaller                                  Tanya Trejo                                               Miguel Lozano                            Arun Lakshmanan
                  Director                                      Director                                                   Director                                    Director
            Business Systems                        Business Systems Development                            Business Systems Transformation                   Global Business Systems
206-318-XXXX         xxxxxxx@starbucks.com    206-318-XXXX         xxxxxxx@starbucks.com                206-318-XXXX         xxxxxxx@starbucks.com   206-318-XXXX         xxxxxxx@starbucks.com
          Corp. HQ. # 206-447-1575                      Corp. HQ. # 206-447-1575                                  Corp. HQ. # 206-447-1575                     Corp. HQ. # 206-447-1575


             Suzanne Querry                                  Bill Peterson                                            Wouleta Ayele                                 Philip Cramer
                  Director                                   Vice President                                                Director                                    Director
    Global Business Systems Solutions        Administrative Services / Information Security                         Business Systems                     IT Business Systems Development
206-318-XXXX         xxxxxxx@starbucks.com    206-318-XXXX         xxxxxxx@starbucks.com                206-318-XXXX         xxxxxxx@starbucks.com   206-318-XXXX         xxxxxxx@starbucks.com
          Corp. HQ. # 206-447-1575                      Corp. HQ. # 206-447-1575                                  Corp. HQ. # 206-447-1575                     Corp. HQ. # 206-447-1575


             Suzie Haberland                               Cheryl Shanahan                                           Brian Christenson
                  Director                                      Director                                                   Director
    IT Business Systems Development                IT Business Systems Development                            International Business Systems
206-318-XXXX         xxxxxxx@starbucks.com    206-318-XXXX         xxxxxxx@starbucks.com                206-318-XXXX         xxxxxxx@starbucks.com
          Corp. HQ. # 206-447-1575                      Corp. HQ. # 206-447-1575                                  Corp. HQ. # 206-447-1575
Starbucks - Business Systems




                 Wouleta Ayele
                    Director
               Business Systems
       206-318-XXXX xxxxxxx@starbucks.com
             Corp. HQ. # 206-447-1575



               Charlotte DuBose
                    Manager
          Sustainment & QA Systems
       206-318-XXXX xxxxxxx@starbucks.com
             Corp. HQ. # 206-447-1575
Starbucks - Administrative Services /
        Information Security




                                 Bill Peterson
                                  Vice President
                 Administrative Services / Information Security
                   206-318-XXXX        xxxxxxx@starbucks.com
                            Corp. HQ. # 206-447-1575



              Fred Blush                              Braden Vinroe
                Director                                   Lead
    IT Operations & Asset Protection           Information Security Analyst
   206-318-XXXX xxxxxxx@starbucks.com       206-318-XXXX xxxxxxx@starbucks.com
         Corp. HQ. # 206-447-1575                 Corp. HQ. # 206-447-1575

            Michael DeLay                            Jerry Vergeront
                Manager                                  Manager
    Identity & Access Management                    Systems Security
   206-318-XXXX xxxxxxx@starbucks.com       206-318-XXXX xxxxxxx@starbucks.com
         Corp. HQ. # 206-447-1575                 Corp. HQ. # 206-447-1575
Starbucks - Information Security




                                        Braden Vinroe
                                            Lead
                             Information Security Analyst
                          206-318-XXXX xxxxxxx@starbucks.com
                                Corp. HQ. # 206-447-1575



              Robb Merchant                                   Brenda Hoyt
         Information Security Analyst                 Senior Systems Security Analyst

    206-318-XXXX xxxxxxx@starbucks.com             206-318-XXXX xxxxxxx@starbucks.com
          Corp. HQ. # 206-447-1575                       Corp. HQ. # 206-447-1575
Starbucks - IT Operations & Asset Protection




                          Fred Blush
                            Director
                IT Operations & Asset Protection
               206-318-XXXX xxxxxxx@starbucks.com
                     Corp. HQ. # 206-447-1575



                         Penni Peotter
                            Manager
                IT Asset Mgmt/IT Infrastructure
               206-318-XXXX xxxxxxx@starbucks.com
                     Corp. HQ. # 206-447-1575
Starbucks - IT Asset Mgmt. & IT Infrastructure




                          Penni Peotter
                             Manager
                IT Asset Mgmt/IT Infrastructure
                206-318-XXXX xxxxxxx@starbucks.com
                      Corp. HQ. # 206-447-1575



                           Chuck Bell
                       Systems Administrator
                              UNIX
                206-318-XXXX xxxxxxx@starbucks.com
                      Corp. HQ. # 206-447-1575
Starbucks - Business Systems Development




                                    Tanya Trejo
                                       Director
                            Business Systems Development
                        206-318-XXXX xxxxxxx@starbucks.com
                              Corp. HQ. # 206-447-1575



               Kurt Hanson                             Stephen Bardin
                  Manager                                  Manager
         Application Development                  Application Development
     206-318-XXXX xxxxxxx@starbucks.com       206-318-XXXX xxxxxxx@starbucks.com
           Corp. HQ. # 206-447-1575                 Corp. HQ. # 206-447-1575
Starbucks - Application Development




                    Stephen Bardin
                        Manager
               Application Development
           206-318-XXXX xxxxxxx@starbucks.com
                 Corp. HQ. # 206-447-1575



                     Leah Hunkins
                        Manager
                   Business Systems
           206-318-XXXX xxxxxxx@starbucks.com
                 Corp. HQ. # 206-447-1575
Starbucks - Business Systems




                   Jeff Schaller
                      Director
                 Business Systems
         206-318-XXXX xxxxxxx@starbucks.com
               Corp. HQ. # 206-447-1575



                 Suzanne Nielsen
                      Manager
              Strategic POS Solutions
         206-318-XXXX xxxxxxx@starbucks.com
               Corp. HQ. # 206-447-1575
Starbucks - Business Management IT




                                                                     Suzelle Beiler
                                                                     Vice President
                                                                Business Management IT
                                                         206-318-XXXX xxxxxxx@starbucks.com
                                                               Corp. HQ. # 206-447-1575



            Trish Lum                            Rob Reed                             Heather Schmidt-Peabody                Brenda Maupin
             Director                             Director                                    Director                           Director
        Business Systems                    IT Partner Solutions                           IT PM Services                 IT Strategic Alliances
206-318-XXXX xxxxxxx@starbucks.com   206-318-XXXX xxxxxxx@starbucks.com        206-318-XXXX xxxxxxx@starbucks.com   206-318-XXXX xxxxxxx@starbucks.com
      Corp. HQ. # 206-447-1575             Corp. HQ. # 206-447-1575                  Corp. HQ. # 206-447-1575             Corp. HQ. # 206-447-1575


          Kathy Doiron                         Elize Guerette                              Mark Johnson
             Director                             Director                                    Director
      BI, ERP & PM Services          Business Systems Transformation                    GPSS Procure to Pay
206-318-XXXX xxxxxxx@starbucks.com   206-318-XXXX xxxxxxx@starbucks.com        206-318-XXXX xxxxxxx@starbucks.com
      Corp. HQ. # 206-447-1575             Corp. HQ. # 206-447-1575                  Corp. HQ. # 206-447-1575
Starbucks - IT PM Services



                         Heather Schmidt-Peabody
                                  Director
                               IT PM Services
                     206-318-XXXX xxxxxxx@starbucks.com
                           Corp. HQ. # 206-447-1575



          Suejan Bertram                           Lori Norman
              Manager                             Program Manager
      IT Incident Management                              PMO
 206-318-XXXX xxxxxxx@starbucks.com      206-318-XXXX xxxxxxx@starbucks.com
       Corp. HQ. # 206-447-1575                Corp. HQ. # 206-447-1575

           KC Maclaren
          Program Manager
               PMO
 206-318-XXXX xxxxxxx@starbucks.com
       Corp. HQ. # 206-447-1575
Starbucks - IT PMO




               Lori Norman
             Program Manager
                   PMO
    206-318-XXXX xxxxxxx@starbucks.com
          Corp. HQ. # 206-447-1575



               Karen Boys
           Senior Project Manager
                    IT
    206-318-XXXX xxxxxxx@starbucks.com
          Corp. HQ. # 206-447-1575
Starbucks - IT PMO




              KC Maclaren
             Program Manager
                   PMO
    206-318-XXXX xxxxxxx@starbucks.com
          Corp. HQ. # 206-447-1575



               Elliot Smith
              Project Manager
            Retail Technology
    206-318-XXXX xxxxxxx@starbucks.com
          Corp. HQ. # 206-447-1575
Starbucks - BI & ERP




               Kathy Doiron
                   Director
           BI, ERP & PM Services
     206-318-XXXX xxxxxxx@starbucks.com
           Corp. HQ. # 206-447-1575



              Steve Densford
            Senior Project Manager
                  BI & ERP
     206-318-XXXX xxxxxxx@starbucks.com
           Corp. HQ. # 206-447-1575
Starbucks - Enterprise Security




                    Kari Escobedo
                       Director
                 Enterprise Security
          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575



                     Rick Gipson
                       Director
            US Partner & Asset Protection
          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575
Starbucks -US Partner & Asset Protection




                                      Rick Gipson
                                        Director
                             US Partner & Asset Protection
                         206-318-XXXX xxxxxxx@starbucks.com
                               Corp. HQ. # 206-447-1575



                Sean Dettloff                             Martha Huber
                   Manager                               Program Manager
         Partner & Asset Protection                Enterprise Sercurity Services
      206-318-XXXX xxxxxxx@starbucks.com      206-318-XXXX xxxxxxx@starbucks.com
            Corp. HQ. # 206-447-1575                Corp. HQ. # 206-447-1575
Starbucks - Global Business Systems



                                   Janet Landers
                                    Vice President
                               Global Business Systems
                        206-318-XXXX xxxxxxx@starbucks.com
                              Corp. HQ. # 206-447-1575



             Elizabeth King                              Kris Winkler
              Vice President                                 Director
         Global HR IT Systems                 General, Admin & Finance Systems
   206-318-XXXX xxxxxxx@starbucks.com         206-318-XXXX xxxxxxx@starbucks.com
         Corp. HQ. # 206-447-1575                   Corp. HQ. # 206-447-1575

            Elizabeth Brown                              Chris Fallon
                 Director                                    Director
   IT Finance & Portfolio Management                 Supply Chain Systems
   206-318-XXXX xxxxxxx@starbucks.com         206-318-XXXX xxxxxxx@starbucks.com
         Corp. HQ. # 206-447-1575                   Corp. HQ. # 206-447-1575

              Brad Jones
                 Director
         Supply Chain Systems
   206-318-XXXX xxxxxxx@starbucks.com
         Corp. HQ. # 206-447-1575
Starbucks - Global HRIT Systems




                   Elizabeth King
                    Vice President
                Global HR IT Systems
          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575



                  Heather Newton
                       Manager
           Project Office Partner Solutions
          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575
Starbucks - Content & Business Intelligence




                                      Chris Bruzzo
                                      Vice President
                              Content, BI & Digital Strategy
                          206-318-XXXX xxxxxxx@starbucks.com
                                Corp. HQ. # 206-447-1575



              Lawrence Norton                                  Debra Ely
                   Director                                     Director
             BI & CRM Solutions                        Retail Business Systems
      206-318-XXXX xxxxxxx@starbucks.com        206-318-XXXX xxxxxxx@starbucks.com
            Corp. HQ. # 206-447-1575                  Corp. HQ. # 206-447-1575

               Allison Gabbert
                   Manager
                     IT
      206-318-XXXX xxxxxxx@starbucks.com
            Corp. HQ. # 206-447-1575
Starbucks - BI & CRM Solutions




                            Lawrence Norton
                                   Director
                           BI & CRM Solutions
                    206-318-XXXX xxxxxxx@starbucks.com
                          Corp. HQ. # 206-447-1575



         Barb Nicholson                              Michal Soo
             Manager                                   Manager
  Business Intelligence Delivery              Application Development
206-318-XXXX xxxxxxx@starbucks.com        206-318-XXXX xxxxxxx@starbucks.com
      Corp. HQ. # 206-447-1575                  Corp. HQ. # 206-447-1575

         Jake Ruttenberg
             Manager
    Application Development
206-318-XXXX xxxxxxx@starbucks.com
      Corp. HQ. # 206-447-1575
Starbucks - Retail Business Systems




                      Debra Ely
                       Director
               Retail Business Systems
          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575



                   Colleen Mandell
                       Manager
               Retail Business Systems
          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575
Starbucks - IT Support
       Services


                                                                                        Doug Wales
                                                                                        Vice President
                                                                                   IT Support Services
                                                                        206-318-XXXX        xxxxxxx@starbucks.com
                                                                                 Corp. HQ. # 206-447-1575



              Beryl Martin                                John Shepard                                              Abe Hong                                   Steve Dennis
                 Director                                    Director                                                Director                                     Director
      IT infrastructure Engineering                     IT Service Center                         IT Strategy Planning & Global Infrastructure              Technical Services
206-318-XXXX        xxxxxxx@starbucks.com   206-318-XXXX        xxxxxxx@starbucks.com               206-318-XXXX        xxxxxxx@starbucks.com    206-318-XXXX        xxxxxxx@starbucks.com
         Corp. HQ. # 206-447-1575                    Corp. HQ. # 206-447-1575                                Corp. HQ. # 206-447-1575                     Corp. HQ. # 206-447-1575


               Mike Nevin                                 Keith Meador                                          Barbara Stanton                                Kate Mitchell
                 Manager                                     Director                                                Director                                     Manager
             IT Procurement                          IT Systems & Planning                                 Infrastructure Engineering                           IT Staffing
206-318-XXXX        xxxxxxx@starbucks.com   206-318-XXXX        xxxxxxx@starbucks.com               206-318-XXXX        xxxxxxx@starbucks.com    206-318-XXXX        xxxxxxx@starbucks.com
         Corp. HQ. # 206-447-1575                    Corp. HQ. # 206-447-1575                                Corp. HQ. # 206-447-1575                     Corp. HQ. # 206-447-1575
    Starbucks - IT Infrastructure
            Engineering




                                                            Beryl Martin
                                                               Director
                                                    IT infrastructure Engineering
                                     206-318-XXXX                      xxxxxxx@starbucks.com
                                                       Corp. HQ. # 206-447-1575



                    Dave Derick                                                                      David Bell
                      Manager                                                                         Manager
               Enterprise Help Desk                                   EUP - Citrix/Exchange/Voice/SMS/Mobility/Workstation Infrastructure
206-318-XXXX                   xxxxxxx@starbucks.com                         206-318-XXXX                      xxxxxxx@starbucks.com
               Corp. HQ. # 206-447-1575                                                        Corp. HQ. # 206-447-1575
Starbucks - Enterprise Help Desk




                    Dave Derick
                      Manager
               Enterprise Help Desk
         206-318-XXXX xxxxxxx@starbucks.com
               Corp. HQ. # 206-447-1575



                   Alissa Burch
                     Supervisor
               Enterprise Help Desk
         206-318-XXXX xxxxxxx@starbucks.com
               Corp. HQ. # 206-447-1575
Starbucks - IT Service Center




                                 John Shepard
                                     Director
                                IT Service Center
                      206-318-XXXX xxxxxxx@starbucks.com
                            Corp. HQ. # 206-447-1575



             Jason Connell                            Andrew Gour
                Manager                                  Manager
         Enterprise Help Desk                          IT Services
   206-318-XXXX xxxxxxx@starbucks.com       206-318-XXXX xxxxxxx@starbucks.com
         Corp. HQ. # 206-447-1575                 Corp. HQ. # 206-447-1575
Starbucks - IT Strategy, Planning & Global
              Infrastructure




                                       Abe Hong
                                        Director
                     IT Strategy Planning & Global Infrastructure
                       206-318-XXXX       xxxxxxx@starbucks.com
                                Corp. HQ. # 206-447-1575



              Manish Thareja                               Sid Wang
           Lead Enterprise Architect                        Manager
                                                      Infrastructure Build
     206-318-XXXX xxxxxxx@starbucks.com        206-318-XXXX xxxxxxx@starbucks.com
           Corp. HQ. # 206-447-1575                  Corp. HQ. # 206-447-1575

               Mike Jackman                             Wally Danielson
                   Manager                                  Manager
       IT Infrastructure Engineering               IT Infrastructure Strategy
     206-318-XXXX xxxxxxx@starbucks.com        206-318-XXXX xxxxxxx@starbucks.com
           Corp. HQ. # 206-447-1575                  Corp. HQ. # 206-447-1575
Starbucks - IT Procurement




                   Mike Nevin
                     Manager
                 IT Procurement
        206-318-XXXX xxxxxxx@starbucks.com
              Corp. HQ. # 206-447-1575



                  James Altree
                   Senior Buyer
           IT Procurement Operations
        206-318-XXXX xxxxxxx@starbucks.com
              Corp. HQ. # 206-447-1575
Starbucks - IT Systems & Planning




                                Keith Meador
                                   Director
                            IT Systems & Planning
                     206-318-XXXX xxxxxxx@starbucks.com
                           Corp. HQ. # 206-447-1575



             Asif Esbhani                           Ramesh Ganesh
               Manager                                  Manager
         IT Systems Planning                  IT Systems Planning & Design
  206-318-XXXX xxxxxxx@starbucks.com      206-318-XXXX xxxxxxx@starbucks.com
        Corp. HQ. # 206-447-1575                Corp. HQ. # 206-447-1575
Starbucks - Infrastructure Engineering




                    Barbara Stanton
                         Director
               Infrastructure Engineering
            206-318-XXXX xxxxxxx@starbucks.com
                  Corp. HQ. # 206-447-1575



                      Kathy Roberts
                         Manager
                    IT Infrastructure
            206-318-XXXX xxxxxxx@starbucks.com
                  Corp. HQ. # 206-447-1575
Starbucks - IT Infrastructure




                   Kathy Roberts
                      Manager
                 IT Infrastructure
         206-318-XXXX xxxxxxx@starbucks.com
               Corp. HQ. # 206-447-1575



                   Vern Murray
               Senior Storage Engineer

         206-318-XXXX xxxxxxx@starbucks.com
               Corp. HQ. # 206-447-1575
Starbucks - IT Staffing



                 Kate Mitchell
                     Manager
                   IT Staffing
       206-318-XXXX xxxxxxx@starbucks.com
             Corp. HQ. # 206-447-1575



               Dixie McCullough
                Senior IT Recruiter

       206-318-XXXX xxxxxxx@starbucks.com
             Corp. HQ. # 206-447-1575
Starbucks - Point of Service




                   Curt Garner
                   Vice President
                 Point of Service
        206-318-XXXX xxxxxxx@starbucks.com
              Corp. HQ. # 206-447-1575



                Gary Kretzschmar
                     Manager
        Sales Processing Business Systems
        206-318-XXXX xxxxxxx@starbucks.com
              Corp. HQ. # 206-447-1575
Starbucks - Sales Processing Systems




                   Gary Kretzschmar
                        Manager
           Sales Processing Business Systems
           206-318-XXXX xxxxxxx@starbucks.com
                 Corp. HQ. # 206-447-1575



                     Scott McKillop
                     Project Manager
                           IT
           206-318-XXXX xxxxxxx@starbucks.com
                 Corp. HQ. # 206-447-1575
Starbucks - Strategy & Innovation




                    James Snook
                    Vice President
                Strategy & Innovation
          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575



                  Steven Gonzales
                       Director
                 BI & CRM Solutions
          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575
Starbucks - BI & CRM Solutions




                   Steven Gonzales
                        Director
                 BI & CRM Solutions
          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575



                     Ken Wolfson
              Principal Enterprise Architect

          206-318-XXXX xxxxxxx@starbucks.com
                Corp. HQ. # 206-447-1575
                                                                                        Index
Jam es Altree...........................................................................       30   Marth a Hu ber.......................................................................... 19
Wou leta Ayele......................................................................         4, 5   Leah Hu n kins.......................................................................... 11
Stephen Bardin.................................................................           10, 11    Mike Jackm an......................................................................... 29
Su zelle Beiler......................................................................       3, 13   Mark Joh n son.........................................................................        13
Ch u ck Bell................................................................................. 9     Brad Jon es.............................................................................       20
David Bell...............................................................................      26   Elizabeth King...................................................................          20, 21
Su ejan Bertram....................................................................... 14           Gary Kretzschmar.............................................................              35, 36
Fred Blu sh ............................................................................     6, 8   Arun Lakshmanan....................................................................             4
Karen Boys.............................................................................        15   Jan et Lan ders.....................................................................        3, 20
Elizabeth Brown......................................................................          20   Migu el Lozano..........................................................................        4
Ch ris Bru zzo.......................................................................       3, 22   Trish Lu m ................................................................................ 13
Alissa Bu rch............................................................................      27   KC Maclaren.....................................................................           14, 16
Brian Christenson.....................................................................          4   Colleen Mandell......................................................................          24
Jason Connell.........................................................................         28   Beryl Martin......................................................................         25, 26
Ph ilip Cram er............................................................................     4   Bren da Maupin.......................................................................          13
Wally Danielson......................................................................          29   Dixie McCullough.................................................................... 34
Mich ael DeLay..........................................................................        6   Scott McKillop.........................................................................        36
Steve Den n is..........................................................................       25   Keith Meador....................................................................           25, 31
Steve Den sford.......................................................................         17   Robb Merch ant.........................................................................         7
Dave Derick......................................................................         26, 27    Karen Metro..........................................................................        3, 4
Sean Dettloff...........................................................................       19   Kate Mitchell.....................................................................         25, 34
Kath y Doiron.....................................................................        13, 17    Vern Mu rray............................................................................       33
Ch arlotte DuBose.....................................................................          5   Mike Nevin ........................................................................        25, 30
Debra Ely..........................................................................       22, 24    Heath er Newton...................................................................... 21
Asif Esbh ani............................................................................      31   Barb Nicholson.......................................................................          23
Kari Escobedo....................................................................           3, 18   Su zanne Nielsen....................................................................           12
Ch ris Fallon............................................................................. 20       Lori Norm an......................................................................         14, 15
Allison Gabbert.......................................................................         22   Lawrence Norton..............................................................              22, 23
Ram esh Ganesh.....................................................................            31   Pen n i Peotter........................................................................      8, 9
Cu rt Garn er.........................................................................      3, 35   Bill Peterson.........................................................................       4, 6
Steph en Gillett..........................................................................      3   Su zan n e Querry.......................................................................        4
Rick Gipson......................................................................         18, 19    Rob Reed...............................................................................        13
Steven Gonzales..............................................................             37, 38    Kath y Roberts...................................................................          32, 33
An drew Gou r..........................................................................        28   Jake Ru ttenberg.....................................................................          23
Elize Gu erette.........................................................................       13   Jeff Sch aller........................................................................      4, 12
Su zie Haberland.......................................................................         4   Heather Schmidt-Peabody...............................................                     13, 14
Ku rt Han son ............................................................................ 10       Ch eryl Shanahan......................................................................          4
Abe Hon g..........................................................................       25, 29    Joh n Sh epard...................................................................          25, 28
Bren da Hoyt.............................................................................. 7        Elliot Sm ith .............................................................................. 16
                                                              Index continue...
Jam es Sn ook......................................................................       3, 37   Braden Vinroe.......................................................................       6, 7
Mich al Soo..............................................................................    23   Dou g Wales........................................................................       3, 25
Barbara Stanton...............................................................           25, 32   Sid Wan g................................................................................    29
Man ish Th areja.......................................................................      29   An gela Wheeless...................................................................... 3
Tan ya Trejo........................................................................      4, 10   Kris Win kler............................................................................. 20
Jerry Vergeront.........................................................................      6   Ken Wolfson...........................................................................       38
                Starbucks IT Department Overview

Technologies Currently Deployed/Used:

SQL; XML; HTML; DHTML; CSS; Java Script; Ajax; RDBMS; DB2; Apache; WebSphere; WebSmart IDE
iSeries/System; C#; ASP.NET; CLR; VS.NET; Windows; Cisco IP; Microsoft Sharepoint Server 2007; BMC
Remedy IT Service Management; Oracle Process Manufacturing; Oracle Discrete Manufacturing; Oracle
Financial Applications; Oracle Purchasing; Oracle Inventory; Oracle iSourcing; Oracle iProcurement;
VMWare Virtual Servers; Windows Server technologies, including 900+ servers (450 physical, 450
virtual),

Business Intelligence: Oracle 10G RAC, Ascential Data Stage XE data warehousing solutions for ETL, and
Microstrategy for Information Delivery; Oracle Business Intelligence Enterprise Edition (OBI EE) (Siebel
Analytics);

Starbucks Enterprise Data Warehouse (EDW) VLDP Backup and Recovery Architecture – PowerPoint
Presentation http://www.oracle.com/technology/deploy/availability/pdf/oracle-openworld-
2007/S291487_2_Chien.pdf

Enterprise Datawarehouse Production Hardware:
                              Biography of Stephen Gillett- Starbucks Chief Information Officer

                              As the Chief Information Officer and Senior Vice President at Starbucks,
                              Stephen Gillett is responsible for shaping and executing the company's
                              overall technology direction.

                              Stephen Gillett joined Starbucks from Corbis a privately owned Bill Gates
                              image & media licensing company in Seattle. Prior to Corbis Stephen held
                              an executive technology leadership role at Yahoo! (NASDAQ:YHOO) where
                              he was responsible for managing both engineering operations and utility
                              computing in relation to the computing architecture of leading Yahoo!
                              properties including Y! Photos, Y! News, Y! Messenger, Flickr, Y! Finance, Y!
                              Search and Y! Travel.

NCR – POS Hardware & In-Store Technology

In April 2003 Starbucks Corp. signed a four-year contract to have NCR Corp. maintain unit-level, point-of-
sale-system hardware and other in-store technology at its 3,700-plus coffee bar locations in the United
States, Canada and the United Kingdom, NCR said.

NCR’s contract covers Starbucks' IBM POS terminals, back-office network components and peripherals.
The vendor said the agreement was signed following a test last fall involving 100 Starbucks units.
http://findarticles.com/p/articles/mi_m3190/is_/ai_101642231

Microsoft Sharepoint Server 2007

Starbucks has a corporate Web portal that is sectioned into a partner portal that employees access in
the corporate and field locations, and a store portal accessed by employees in the retail stores. The
store portal was implemented in 2003, and since then has progressed from a non business-critical tool
to the primary means for communications between the corporate office and its stores, replacing
previous paper-based correspondence. As a result, the store portal visits per week have risen over 190%
from 60,000 visits a week to approximately 175,000 visits per week. Additionally, the need for partners
to create and have access to business analysis reports, the latest business news and updates,
comprehensive search results and training material, has increased. Insufficient reporting and search
functionality, portal instabilities, and capacity limitations prompted Starbucks’ decision to redesign the
store portal to allow its partners and employees to operate more effectively.

As a participant in the Microsoft® Rapid Deployment Technology Adoption Program, Starbucks deployed
Microsoft Office SharePoint® Server 2007 to create a separate and stable store portal environment that
would help reduce inefficiencies at peak site traffic times by streamlining business processes and
incorporating effective monitoring and reporting. The new portal is accessed by approximately 24,000
users in more than 6,000 stores across North America and Canada.

http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=201085
Unisys- IT Outsourcing

Starbucks has turned to Unisys as its IT infrastructure services partner to simplify the deployment and
management of standard IT infrastructure services used in international Starbucks retail stores, support
centers, and manufacturing facilities. These services will deliver enhanced support to Starbucks as it
expands its presence from over 3,600 to 20,000 stores in international markets.

Under the terms of the agreement, Unisys will support Starbucks operations in several countries
including: retail stores, regional and district support centers, and manufacturing facilities. The broad
range of IT management and infrastructure services includes the following:
Service desk and help desk services to manage service events and provide single-point-of-contact
assistance; Data center services, network and server monitoring and support; Equipment procurement,
configuration and maintenance, as well as asset tracking and installs, moves, adds, and changes (IMACs)
for a wide range of devices; Business continuity and recovery consulting services; Global program
management to plan and implement the services and to coordinate service delivery.

In addition, Unisys will provide IT security services for Starbucks North American operations.

http://www.unisys.com/services/infrastructure/news_a_events/all__news/10248720.htm

				
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