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					 ACEN                 Association of Consulting Engineers, Nigeria
                      National Conference, Lagos – November 1999




   Under-Utilization of the Nigerian Consulting
     Engineer in Our National Development
        "The Consulting Engineer as a Catalyst in National Wealth Creation"


Challenges of the 21st Century and Strategic
          Tools for the Catalyst.

                                       by

                      Engr. Aliyu A. Aziz, MNSE
                                                                                           ACEN



      About Me
                Principal Consultant - Afri-Projects Consortium
                B. Eng. (Civil), M. Sc. (Struct.) - Ahmadu Bello
                University, Zaria
                Professional Bodies
                   Member, Nigeria Society of Engineers
                   Member, Computer Association of Nigeria
                   Member, Internet Society

                              Contact: AliyuAziz@AliyuAziz.com

                                   http://AliyuAziz.com

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      Objective
                arm the consultant with modern strategic tools for
                survival in the 21st century
                examine what is necessary to improve his strategic
                tools and allow him to achieve desired goals from
                   knowledge management; strategic management;
                   reengineering; and leadership
                prepare the consultant to response to sudden,
                unforeseen changes, understand and overcome
                obstacles to success, easily collaborate with every
                conceivable discipline and from every conceivable
                source


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      Topics
                Introduction
                The Challenge
                Information Technology Infrastructure
                Strategic Business Tools
                Conclusion



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      Introduction
                Knowledge is the raw material for creating
                all economic wealth in the 21st century
                Professional Consultants are expected to
                develop unique strategies and skills that will
                enable them to create opportunities out of
                challenges
                Challenges in knowledge management,
                lifecycles, strategic management,
                reengineering and leadership require more
                urgent attention of the Consultant
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      Introduction ...
                Interdependence is fast replacing
                independence.
                New power lies in the ability to
                   adapt
                   assume responsibility
                   have a shared vision
                   empower others
                   negotiate successful results
                   and assume control of one’s ethical behaviors

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      Introduction ...
        Data Processing       Information              Knowledge                Knowledge Sharing
                              Processing               Processing               & Wisdom

        Project Lifecycle     Project Circle           Project Spiral           Project Dynamics

        Strategic Issues      Environmental            Internal                 Systemic

        Management            Planning                 Implementation           Control

        Decision Making      Investigation             Development,             Implementation &
                                                       Evaluation, &            Follow-up
                                                       Selection
        Reengineering         Total Quality            Business Process         Leadership –
                              Management               Reengineering            Vision, Values,
                                                                                Ethics & Culture

                Table 1.0: Challenges to the Consulting Engineer in the 21st century

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      Introduction ...
                As catalyst in national wealth creation, we
                must
                   Rethink the nation’s needs, its problems and
                    issues in current perspectives
                   State the positive outcomes the nation requires
                   Recommend solutions that solve the problems
                    effectively and deliver efficient results
                   Show we are competent to deliver on time and
                    within budget


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      Introduction ...
                We should guide the government to
                concentrate on its Major Goals, by assisting
                it to: -
                   Lift barriers to innovation and not to impose new
                    obstacles
                   Help develop and maintain a workforce,
                    appropriate to its needs and the aspiration of the
                    general public
                   Establish a stable environment for research and
                    innovation, without governmental direction


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      The Challenge
                The Goal - Knowledge
                   A knowledge-driven information network that will
                    help solve many kinds of business problems
                    effectively
                Challenges
                   Knowledge Management
                   Project Cycle
                   Strategic Management
                   Reengineering
                   Leadership

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      Challenges: Knowledge Management
                A managerial discipline that treats
                intellectual capital as a managed asset
                The primary tools applied in KM are
                   organisational dynamics
                   process engineering
                   technology
                It is important that engineering consultants equip
                themselves with the proper incentives and tools to share
                knowledge as well as design solutions with specific
                business problems in mind
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      Challenges: Knowledge Management
                Information is derived from data processing, knowledge from
                information processing.
                Wisdom can only be gleaned from knowledge management.




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      Challenges: Project Cycle
                The project life cycle defined:
                  The four sequential phases in time through which any
                  project passes, namely:
                  conception; development; implementation; and
                  termination




                                                  • Systematic explanation
     Circle                      Spiral
                                                  • Evolutionary explanation
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      Challenges: Strategic Management…
                A technique for evaluation and measurement often employed at the
                highest management level. It addresses jugular issues touching the
                heart of business entities with grave implications on their future.
                  Competition and competitiveness
                  Customer/Supplier power
                  Government and legal regulation
                  Barriers to entry
                It eliminates conflict between long-term development and short-term
                profitability.
                It focuses on the complexities of the total business environment, with
                well-defined aims, well-developed means to achieve them, and by
                pursuing viable opportunities wherever they can be identified, which
                may be regardless of the current operations.



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      Challenges: Strategic Management…

                                                                                 Requirements
         Focus

                        Strategic                               Goals
                        management

         Values


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      Challenges: Strategic Management…
            Relies heavily on a continuous supply of information about the
            environment.
            Main features of strategic management
              External
              Internal
              Systemic
                                  Internal
                                                                              e
                                                                              x          Level 3
                                                                              t
                           System                                             e          Level 2
                                                                              r          Level 1
                                                                              n          Level 0
                                                                              a
                                                                              l


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      Challenges: Strategic Management…
            Main components of strategic management
              Environmental issues
              Planning direction
              Planning strategy
              Implementing the strategy

                                                                               Planning direction
                              Environmental issues



                                                                           Planning strategy
                                       Implementation



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      Reengineering and Leadership
                Conventional thinking
                   firms assume that variables are stable in their
                    marketplace, that boundaries (industrial,
                    geographical, etc.) are clearly articulated, that
                    the endgame is known or predictable
                Reengineered thinking
                   four drivers that enable firms to be focused and
                    accountable
                      leadership
                     governance
                     competencies
                     technology

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  Challenges: Reengineering and Leadership…
             Research found six distinct leadership styles, each springing from different
             components of emotional intelligence.

      Emotional Intelligence:
       Self-Awareness                                  Self-Management

       Emotional self-awareness:                      Self-control: the ability to keep disruptive
       the ability to read and understand your         emotions and impulses under control
       emotions as well as recognise their             Trustworthiness: a consistent display of
       impact on work performance,                     honesty and integrity
       relationship, and the like.                     Conscientiousness: the ability to manage
       Accurate self-assessment:                      yourself and your responsibilities.
       a realistic evaluation of your strengths        Adaptability: skill at adjusting to changing
       and limitations.                                situations and overcoming obstacles.
       Self-confidence: a strong and positive         Achievement orientation: the drive to meet
       sense of self-worth.                            an internal standard of excellence.
                                                       Initiative: a readiness to seize opportunities.


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  Challenges: Reengineering and Leadership…
       Emotional Intelligence:
      Social Awareness                         Social Skill

      Empathy: skill at sensing other         Visionary Leadership: the ability to take charge and inspire
      people’s emotions, understanding their   with a compelling vision.
      perspective, and taking an active        Influence: the ability to wield a range of persuasive tactics.
      interest in their concerns.              Developing others: the propensity to bolster the abilities of
                                               others through feedback and guidance.
      Organizational awareness:
                                               Communication: skill at listening and at sending clear,
      the ability to read the currents of
                                               convincing, and well-tuned messages.
      organizational life, build decision      Change catalyst: proficiency at initiating new ideas and
      networks, and navigate politics.         leading people in a new direction.
      Service orientation: the ability to     Conflict management: the ability to de-escalate
      recognize and meet customers’ needs.     disagreements and orchestrate resolutions.
                                               Building bonds: proficiency at cultivating and maintaining a
                                               web of relationships.
                                               Teamwork and collaboration: competence at promoting
                                               cooperation and building teams.


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  Challenges: Reengineering and Leadership…
             The six styles of leadership
                                Coercive                     Authoritative             Affiliative

       The leader’s modus       Demands immediate            Mobilizes people          Creates harmony and
       operandi                 compliance                   toward a vision           builds emotional bonds


       The style in a phrase    “Do what I tell you          “Come with me”            “People come first”


       Underlying emotional     Drive to achieve,            Self-confidence,          Empathy, building
       intelligence             initiative, self-control     empathy, change           relationships,
       competences                                           catalyst                  communication
                                In a crisis, to kick start
       When the style works     a turnaround, or with        When changes require      To heal rifts in a team
       best                     problem employees            a new vision, or when a   or to motivate people
                                                             clear direction is        during stressful
                                                             needed                    circumstances
       Overall impact climate   Negative                     Most strongly positive    Positive


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  Challenges: Reengineering and Leadership…
            The six styles of leadership
                                Democratic                Pacesetting               Coaching

       The leader’s modus       Forges consensus          Sets high standards for   Develops people for
       operandi                 through participation     performance               the future


       The style in a phrase    “What do you think?”      “Do as I do, now.”        “Try this.”


       Underlying emotional     Collaboration, team       Conscientiousness,        Developing others,
       intelligence             leadership,               drive to achieve,         empathy, self-
       competences              communication             initiative                awareness

                                                          To get quick results
       When the style works     To build buy-in or        form a highly motivated   To help an employee
       best                     consensus, or to get      and competent team        improve performance
                                input from valuable                                 or develop long-term
                                employees                                           strengths
       Overall impact climate   Positive                  Negative                  Positive


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  Challenges: Reengineering and Leadership…
       Getting Molecular: The Impact of Leadership
       Styles on Drivers of Climate

                         Coercive     Authoritative   Affiliative    Democratic     Pacesetting   Coaching
       Flexibility          -.28           .32            .27            .28            -.07        .17
       Responsibility       -.37           .21            .16            .23            .04         .08
       Standards            -.02           .38            .31            .22            -.27        .39
       Rewards              -.18           .54            .48            .42            -.29        .43
       Clarity              -.11           .44            .37            .35            -.28        .38
       Commitment           -.13           35             .34            .26            -.20        .27

       Overall impact        -.26          .54           .46            .43             -.25        .42
       on climate



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  Challenges: Reengineering and Leadership…
                Six distinct leadership styles:
                  Coercive leaders – demand immediate compliance

                  Authoritative leaders – mobilize people toward a
                    vision
                   Affiliative leaders – create emotional bonds and
                    harmony
                   Democratic leaders – build consensus through
                participation
              Pacesetting leaders – engineers belong to the last self-
           You’ll agree with me that mostexpect excellence and two groups.
                direction
           We, therefore, need to move up the ladder, to the most strongly positive
              Coaching leaders – develop people for the future
           authoritative leadership style for effective performance and results
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  Information Technology Infrastructure
                The empires of trade and nations are fast
                giving way to the imperishable empire of
                knowledge and leadership.
                Information Technology (IT) is providing the
                currency of immeasurable value to aid this
                new empire
                The new IT is a combination of all available
                information media, including computer,
                telephone, data networks, cable television,
                satellites, fiber optics, and software.
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      Information Technology Infrastructure ...

          Primary objective: To develop an economy-wide
          network that can support an ever-growing range
          of business processes, within and between
          corporations.
          Computer       companies       and      leading
          telecommunication carriers allied themselves
          with transnational enterprises. These alliances
          were based on the axiom that corporate capital’s
          ownership and control of networks should be
          beyond dispute or discussion.

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  Information Technology Infrastructure ...

                Over the last five years the reliability,
                speed and security of the internet have
                improved.
                Internet offers a splendid new medium
                through which to transact business.
                It has become the primary platform for
                essential business / government activities.



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      Information Technology Infrastructure ...

                What stops our banks from joining the
                bandwagon?
                   FEAR FEAR FEAR - Fear of the unknown,
                    precipitated by lack of understanding
                    security issues, among others
                   This phobia will also apply to consultants.
                    If we continue to fear to participate in
                    present day B2B Exchanges, it will be
                    impossible to remain competitive.

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      Information Technology Infrastructure ...

                What do we do?
                   We need to expend heavily on training
                    and reorientation, adopt new
                    technological tools and study how the
                    society affects technology, and not the
                    other way round.




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      Strategic Business Tools
                Hot technologies for Consulting
                Engineers:
                   use the Internet both inside and outside
                    our firms as the common networking
                    infrastructure
                   use the World Wide Web itself as the
                    development environment for most of our
                    application interfaces

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      Strategic Business Tools
                Smart Cards
                Digital Certificates
                XML
                JAVA




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   Strategic Business Tools:                                    Smart Cards


                Smart card is an intelligent ID card
                with the ability to store information and
                perform transactions.
                It can be in the form of plastic card, a
                ring, a watch or anything you carry
                around.



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   Strategic Business Tools:                                Digital Certificates.

             A digital certificate enables two entities
            to establish each other’s identity for
            electronic commerce transactions.
             It can be stored on smart cards and in
            computer systems.
             It certifies the authenticity of the
            person performing the transaction.

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   Strategic Business Tools:                                XML

             “XML” Stands for Extensible Mark-up
            Language
             It is the basis for storing and shipping
            data on the web
             Rapidly becoming the lingua franca of
            electronic commerce.


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   Strategic Business Tools:                                JAVA

             The hottest programming language.
             Programs written in JAVA take less
            time to produce, because it is much less
            error-prone.
             JAVA will run on any platform, from TV,
            to a cell phone, to a web site without
            modifications.

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      Conclusion
                In today’s interdependent, hyper-competitive
                environment, the professional engineer
                needs the power of vision, people,
                knowledge, strategic business tools and
                technology to overcome obstacles and easily
                collaborate with every conceivable discipline
                to deliver projects



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      Conclusion ...
                In the near future, what will drive success is
                the ability to initiate, sustain and profit from
                interdependent relationships. The outcome
                will be innovative products, creative services
                and possibly new technology. To get there,
                however, we will have to develop our
                leadership intelligence. Why leadership?
                Because leaders hold the key to success.


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        Thank you

                                  The End

        Visit me @
                              http://AliyuAziz.com

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