VISITOR GUIDE by jizhen1947

VIEWS: 9 PAGES: 12

									VISITOR
GUIDE
WELCOME
 The ROM is a world leader in inspiring wonder and building understanding of human cultures and the natural world.
 Through our nationally and internationally outstanding and innovative research, collections and programs, we strive
 to deliver a high and continuously improving level of service to visitors to foster life-long discovery and learning.

 Quality & Innovation
 The ROM recognizes the public’s right of access to our nationally and internationally outstanding collections.
 Our galleries are therefore object-rich and object-centred, showcasing the highest quality to increase understanding of the
 interdependent domains of cultural and natural diversity, their relationships, significance, preservation, and conservation.

 Respect & Courtesy
 Visitors to the ROM can expect service from all our staff and volunteers that upholds the principles of dignity,
 independence, equal opportunity and integration, as well as a clean, comfortable and safe environment.

 Exploration & Discovery
 Everyone should have an equal opportunity to explore the ROM’s collections for inspiration, life-long discovery
 and learning. To that end, we are continuously improving physical and intellectual access to our collections and
 services to ensure engagement and a meaningful experience.

 Communications
 Visitors can expect accessible communication associated with the amenities, facilities, programs and services
 provided by the Museum. Visitors will be made aware of any costs or restrictions related to their use.

 Action
 All enquiries will be dealt with promptly and courteously by our staff to the best of their ability.
 Failures in service will also be addressed in an expeditious manner.

 Consistency
 To ensure a consistently high level of service, we will monitor and evaluate our progress on a regular, on-going basis.

 The commitments expressed in this service statement will be reviewed on an annual basis. We welcome comments from members, visitors and users. Comment Forms
 are available at ROM information desks. You may forward written comments to Cheryl Blackman, Head, Visitor Experience, Royal Ontario Museum, 100 Queen’s Park,
 Toronto, Ontario, M5S 2C6, or telephone (416) 586 8000 or Bell Relay Service (for people who are deaf, deafened and hard of hearing): 711. You may also
 communicate with the ROM through info@rom.on.ca or our website at www.rom.on.ca. The address of the Director and CEO is Royal Ontario Museum, 100 Queen’s
 Park, Toronto, Ontario, Canada, M5S 2C6.
                  INDEX


                  Bat Cave                       Level 2   205
                                                                                                    Africa: Egypt                                  Level 3

                  Birds                          Level 2                                            Africa, the Americas and Asia-Pacific          Level 3
NATURAL HISTORY




                                                           204

                  Canadian Mining Hall of Fame   Level 2   207
                                                                                                    Ancient Cyprus                                 Level 3    306


                  Dinosaurs                      Level 2   201
                                                                                                    Asian Special Exhibitions                      Level 1    102


                  Discovery Gallery              Level 2   203
                                                                                                    Bronze Age Aegean                              Level 3    307


                  Gems and Gold                  Level 2   208
                                                                                                    Canada                                         Level 1    105


                  Hands-on Biodiversity          Level 2   206
                                                                                                    China                                          Level 1    103


                  Life in Crisis                 Level 2   211
                                                                                                    Europe: Evolution of style                     Level 3    310




                                                                                   WORLD CULTURES
                  Mammals                        Level 2   202
                                                                                                    Europe: Themes and collections                 Level 3    312


                  Minerals                       Level 2   209
                                                                                                    European Special Exhibitions                   Level 3    311

                                                                                                    First Peoples                                  Level 1    106


                   c5 Restaurant / Lounge        Level 5                                            Greece                                         Level 3    308


                   Eaton Theatre                 Level B1 East                                      Japan                                          Level 1    101


                   Food Studio Café              Level B1 West                                      Korea                                          Level 1    104
AMENITIES




                   Learning Centre               Level 1   108                                      Middle East                                    Level 3    302


                   Library and Archives          Level 1   107                                      Institute for Contemporary Culture             Level 4    402
                                                                                                    Roloff Beny Gallery
                   Lunch Room                    Level B1 East
                                                                                                    South Asia                                     Level 3    303
                   RBC Glass Room                Level 4         Event Use Only
                                                                                                    Special Exhibitions                            Level 2    210
                   ROM Museum Store              Level 1
                                                                                                    Textiles and Costume                           Level 4    401
                   ROMkids Store                 Level 2         By the Bat Cave
                                                                                                    Weston Exhibition Hall | Special Exhibitions   Level B2
                   Studio                        Level B1 East
                               Dining                                                Access
                               Fine dining in a sophisticated lounge environment.    The ROM is committed to accessibility for all visitors.
                               Level 5, Access via Restaurant Elevator.              For information on access at the ROM, please ask
                                                                                     at the Admissions Desk, or visit www.rom.on.ca
                               Family-friendly café with healthy menu options.
                               Level B1 West side, Access via Restaurant Elevator.   Wheelchairs are available at the coatcheck on a
                        café
                                                                                     first-come, first-served basis.
                               Shopping
                               A truly unique shopping experience.
                                                                                     Museum Etiquette
                               Among the exclusive assortment are many
                                                                                     Please do not touch the museum objects, as they
                               reproductions based on ROM artifacts. Level 1.
                                                                                     can be damaged permanently. Special tactile objects
                               Fun and family-friendly!                              are clearly marked.
                               Level 2, by the Bat Cave.
                                                                                     Food and drink are only permitted in designated areas.
                               Shop Online
                                                                                     Non-commercial photography with flash is permitted.
                               www.rom.enssc.com
                                                                                     Photography is prohibited in selected exhibitions.
                               Daily Tours FREE                                      Camera stands and lighting attachments are prohibited.
                               Led by our ROM Docents. Meet by the Tour
                                                                                     The ROM is committed to providing an environment in
                               sign in Hyacinth Gloria Chen Court.
                                                                                     which individuals are treated with respect and dignity,
                               Audio Tours                                           and will take appropriate measures to provide an
                               Available for rental at the Admissions Desk.          environment where no form of abuse, harassment,
                               Enhanced audio descriptions are included.             or discrimination is tolerated.

                               Large print guides are available                      Thank you for your cooperation in making the ROM
                                                                                     an enjoyable place for all to visit.
                       Large   at the admissions desk.
                       Print



Audio      Audio
Tours   Descriptions
Level B2

            Garfield Weston Exhibition Hall
            Special Exhibitions




                                                                Stair of Wonders
                                               Main Elevators


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LUNCH ROOM                                                                                                                     Main Elevators
DID YOU BRING
YOUR LUNCH TODAY?
                                                                                                                                                                                                                  B1 West side
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VENDING MACHINES                                                       ton                                                                           THERE IS NO ACCESS BETWEEN B1 EAST SIDE
                                                                             Th
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AND TABLES ARE AVAILABLE HERE –                                                        tre                                                           AND B1 WEST SIDE. USE LEVEL 1 TO CROSS OVER.
USE MAIN ELEVATORS.




                                                                                                                                                                                                                                    Photographies de Margaret Mulligan, 2007.
                                                                                                                                                               B1 East side




                                                                                                                                                                                                                                                                                Michael Lee-Chin
                                                                                                                                                                                                                                                                                Crystal building
 Washrooms              Stairs     Elevators Chair Lift                  Ramp                              Emergency   Restaurant Lunch         Studio                Theatre    Pay    Drinking                                                                                Heritage Building
                                                                                                             Exits                Room                                          Phone   Fountain
    Level 1 / Entrance

                                            Japan                  101                                   Canada                         105

                 Asian Special Exhibitions                         102                         First Peoples                            106

                                            China                  103              Library and Archives                                107

                                            Korea                  104                   Learning Centre                                108




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                                                                                                                                                                                                                                                                                                                                                                                                                    Michael Lee-Chin
                                                                                                                                                                                                                                                           $                                                                                                                                                        Crystal building
Iconic Objects        Washrooms                                 Stairs    Elevators      Chair Lift Emergency Automated Wheelchairs                                            Coat Admissions, Tours Audio Tour                                                          Stores              Library                                                                                                               Heritage Building
                                                                                                      Exits    External Available                                             Check Membership Start Here Rentals                                                                           and Archives
                                                                                                              Defibrillator
 Level 2
                              Dinosaurs              201                                       Hands-on Biodiversity                                      206                                      Minerals               209

                          Mammals                   202                       Canadian Mining Hall of Fame                                                207                          Special Exhibitions                210

          Discovery Gallery                         203                                                            Gems and Gold                          208                                Life in Crisis               211

                                          Birds     204

                               Bat Cave             205                                                                                                                                                            Phil
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                                                                                                                                                                                                                                                                                                                         T H E M U S T- S E E T R E A S U R E S O F T H E R O M
                                                                                                                                                                                                           206                                                                                                                                                                     1    Barosaurus

                                                                                                                                                                                                                                         205

                                                                                                                                                                                                                                        211
                                                            207
                                               4                                                                                                                                                                                                              204
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                                                                                                                                                                                                                                                                                                                                                                                       Michael Lee-Chin
                                                                                                                                                                                                                                                                                                                                                                                       Crystal building
Iconic Objects Washrooms                           Stairs         Elevators               Ramp                        Emergency                        Drinking   Stores                                                                                                                                                                                                               Heritage Building
                                                                                                                        Exits                          Fountain
 Level 3
  Africa, the Americas and Asia-Pacific                      301                                                               Ancient Cyprus    306                                                      Greece           309
                                                                                                                                                                                                                           308                                   Europe: Evolution of style      310

                                          Middle East        302                                                   Bronze Age Aegean             307                                             Future Galleries          310
                                                                                                                                                                                                                           309                               European Special Exhibitions        311

                                           South Asia        303                                                                                                                                                                                         Europe: Themes and collections          312                                                            I C O N I C




                                                                                                                                                                                                                                                                                                       T H E M U S T- S E E T R E A S U R E S O F T H E R O M
                                          Africa: Egypt      304                                                                                                                                                                                                                                                                                                 1   Bust of Cleopatra


                                                                                                                    Centre
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                                                         310                                                                                     309                                                                                 2            304




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                                                                                                                                                       Main Elevators
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                                                                                                                                                                                                                                                                                                                                                                     Michael Lee-Chin
                                                                                                                                                                                                                                                                                                                                                                     Crystal building
Iconic Objects Washrooms                        Stairs   Elevators Emergency Automated                                                                                                                                                                                                                                                                               Heritage Building
                                                                     Exits    External
                                                                             Defibrillator
 Level 4

             Textiles and Costume     401

Institute for Contemporary Culture    402
                Roloff Beny Gallery
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                                                                                                                                                                                                                                                                                            Michael Lee-Chin
                                                                                                                                                                                                                                                                                            Crystal building
   Stairs   Elevators Emergency Restaurant    Bar                                                                                                                                                                                                                                           Heritage Building
                        Exits
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                                                                                                                               VIA THE RESTAURANT ELEVATOR FROM LEVEL 1
                                                                                                                                          IN HYACINTH GLORIA CHEN COURT.
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                                                                                                                                                                                                                                             Photo credit: Margaret Mulligan
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                                         À La Carte Lunch (Tuesday to Friday): 11:30 am to 2:30 pm | Brunch (Sunday): 11:30 am to 2:30 pm | À La Carte Dinner (Thursday to Saturday only): 5:30 pm to 10:00 pm | Closed Mondays.

                                                                                                                                                                                                                                                                               Michael Lee-Chin
                                                                                                                                                                                                                                                                               Crystal building
Stairs         Elevators Chair Lift Emergency                 Restaurant            Bar
                                      Exits
ENJOY THE ROM ALL YEAR LONG!
Become a Member today and we
will apply the value of your admission
towards your annual membership.
Ask for details at the admissions desk.




                         100 Queen’s Park
                         Telephone: 416.586.8000
                         www.rom.on.ca

								
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