The JONES Realty Group, Inc. Gates Corporation World Headquarters Electronic Tenant Handbook Created on February 14, 2010 Building Amenities: Cafetorium The Cafetorium is located on the 4th floor of the office tower. It features made-to-order cuisine by The Eggshell Cafe. For breakfast, the menu includes breakfast burritos, pastries, and a variety of fully cooked breakfasts, such as bacon and eggs. Lunches consist of one main daily special and multiple choices of sandwiches, salads and desserts. Additionally snacks and beverages are available daily until 4pm. Building Amenities: Fitness Center The Fitness Center houses state-of-the-art fitness equipment and provides one-on-one training from professional instructors. In addition, numerous classes including spinning, yoga, aerobics, etc. are offered. They offer a variety of therapeutic massage as well. Membership in the Gates Fitness Center is available to all Denver associates of The Gates Corporation. The Fitness Center is located on the first floor of Gates Corporation World Headquarters. Dues are $20.00 per month and are paid via automatic payroll deduction. A wide variety of services are available to all members of the Fitness Center: Fitness testing Health and exercise counseling Individual exercise prescription Cardiovascular/weight equipment Saunas Showers Towel Service Yoga, abs training and spinning classes The Fitness Center is open to all members Monday through Friday from 5:00 AM to 7:00 PM. Hours may vary depending on usage and the time of the year. Locker rooms are stocked with towels. Storage lockers are also available. Building Amenities: Security Service Federal Credit Union Security Service Federal Credit Union is located on the first floor of the building for use by employees and the general public. An outside ATM machine is available at all times and is located north of the Credit Union, along Delgany Street. Building Amenities: On-Site Amenities Two large kitchen/break rooms are available on most of the upper floors, which are equipped with large capacity refrigerators, microwaves, full size sinks with hot and cold water. This provides for an easy way for associates to bring lunch and snacks from home, if desired. Lastly, there is a large meeting room, conveniently located to the left of the security console in the 1st floor main lobby, which is available not only for corporate meetings, but also for corporate and community events. There are a multitude of other conference rooms throughout the upper floors as an alternate, with westerly views for various size groups ranging between 2-20 persons. Building Amenities: Tenant Appreciation Events The JONES Realty Group, Inc. holds periodic events for the benefit of the tenant. We have hosted summer ice cream socials and holiday parties featuring a catered hot lunch, chocolate fountain, dessert bar and carolers. The holiday decorations incorporate Gates Corporation products, which adds a personalized experience for all to enjoy. Valentine’s Day events have been held, such as See’s Candy Sale and a sale of popcorn and candy benefiting the Mile High United Way and handing out carnations to employees upon their morning arrival. National Employee Health and Fitness Day events were held on May 16, 2007 in the fitness center. The fitness center offered free food, activities, and prize drawings/healthy trivia contests. In addition, the fitness center director rode a stationary bike for 110 miles for charity. Bike to Work Day is celebrated each year in the summertime. The Fitness Center sets up a breakfast station for use by all participants. Employees are provided with secured parking for their bikes, use of shower facilities, and T-Shirts have been provided for those employees who registered. Building Amenities: Tenant Newsletters The Gates Health Safety and Environment (HSE) department publishes a seasonal newsletter called iSmart. This newsletter is electronically published for both employees worldwide and the general public. It primarily addresses issues concerning health, safety and the environment. Other departments within the company also publish newsletters periodically. Gates frequently solicits information from property management about local issues, hot topics and industry-related matters deemed applicable to iSmart publications, therein creating current news compiled from all corporate facility resources. Building Amenities: Tenant Surveys Tenant surveys are issued annually, where we continue to maintain and strengthen our tenant's confidence in our services as their building management group. In general, the feedback has fallen within good or excellent scores, with comments such as “keep up the good work” and “we enjoy working with you”. Building Operations: Building Management The staff at The JONES Realty Group, Inc. is dedicated to making your work environment as safe and pleasant as possible. Please do not hesitate to contact us at: Phone: 303-623-1370 Fax: 303-623-1375 Address: 1551 Wewatta Street, Suite 150 Denver, CO 80202 The following personnel are available to address your needs: Title Name Phone Numer E-Mail Property Lisa Rapp 303-623-1370 firstname.lastname@example.org Manager Senior Vice Pamela 303-292-2100 email@example.com President Coburn Building Operations: Holidays The Building Holidays observed each year are listed below in order to aid your planning operations during the year. New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Certain services are not provided on weekends and the holidays listed above. Building Security: Overview INGRESS AND EGRESS CONTROL The security staff can be contacted by calling the console phone number 303-744-4581 or directories option #5 within the building at any time, day or night. The various aspects of the building’s security system are described below: 1. Security Staffing. The security console is monitored 24 hours per day by Advantage Security in the main lobby. They communicate a strong security presence, while placing a strong emphasis on tenant service and public relations. The Security Officer’s duties include the following: Greeting tenants and visitors Providing badges to tenant’s guests Promoting the building image Securing the lobby Monitoring the elevators Providing visitors information Evicting solicitors and loiterers Calling cabs upon request Observing the premises on various cameras Controlling access outside normal working hours Responding to messages and alarms Following emergency procedures Dispatching engineering personnel to seek out building malfunctions or alarms Communicating with other building personnel about the need for snow removal on/around the premises 2. During normal operating hours, security officers will remain at the front desk. After hours they will patrol the parking garage, loading dock, all basement levels and lobbies. All activities are to be recorded in security logbook. 3. The main lobby has both video surveillance and turnstiles equipped with card readers. These records are recorded at the security console 24/7. All visitors must sign in and be issued a visitor’s badge before being allowed to access further into the building. Visitors must always be accompanied by a Gate’s representative or building staff member, who must respond to the lobby to escort the visitor past the access card reader turnstiles. 4. Loading dock can be accessed only by contacting security via the intercom system at loading dock entrance doors. 5. A shuttle elevator serves the below ground parking level. Once entry has been allowed to the parking garage, a shuttle elevator can be called for access to the main lobby only by persons with authorized access card rights. Building Security: After Hours Access Only Gates Corporation and Tomkins associates, who have previously made arrangements with his/her immediate supervisor, may gain access into the building after business hours. Any visitor or associate who does not already have access rights into the building after hours with their security badge will not be permitted to enter the premises. Building Security: Deliveries During regular business hours, all deliveries must come through the security desk in the main lobby either: 1. In person: at which time the security officer will contact the on-site mail room personnel to come retrieve the package OR 2. Via the loading dock for larger deliveries: Height clearance into the loading dock is 12'6". Any vehicle larger than this must not attempt to gain access through the dock, but rather from the street. Drivers should check in with the security officer in the main lobby for coordination. Building Security: General Office Security Security Checklist The following is a list of general office security suggestions, which are offered to you as an aid in establishing your internal security procedures: Restrict office keys to those who actually need them. Keep complete, up-to-date records of the distribution of all office keys. Establish uniform procedures for collecting keys prior to the termination of employees. Establish a rule that keys must never be left unguarded on desks or cabinets. Require that filing cabinet keys be removed from locks and placed in a secure location after opening cabinets. Prevent unauthorized personnel from reporting a lost key and receiving a replacement. Ensure that a responsible person is in charge of issuing all keys. Security Checklist (Continued) Store keys systematically in a secured wall cabinet of either your own design or one that conforms to a commercial key control system. Insist on identification from repairmen who come to work in your office. Clear all desks of important papers. When working alone in the office at night, lock the front door to prevent anyone else from entering. Keep the police, fire department, and building security telephone numbers posted. Double check to see that all doors are securely locked before you leave. Suspicious Persons If you see suspicious or offensive persons in the building, please call The JONES Realty Group, Inc. immediately. If possible, make note of appearance, clothing, etc. in order to assist building security in locating them. Please be aware of strangers in your Tenant areas and halls. Quite often a question such as “May I help you locate someone?” will be enough to deter a potential thief. Suspicious encounters of this type should be reported to The JONES Realty Group, Inc. immediately. Building Security: Key and Lock Policy Office keys can be ordered through The JONES Realty Group, Inc. Gates Corporation has designated which personnel are authorized to request additional keys, and those individuals must sign for key acceptance/assignment, once the key is delivered. The JONES Realty Group, Inc. keeps record of these key requests on file. Building Security: Lost and Found Please contact The JONES Realty Group, Inc. at 303-623-1370 to claim items that have been lost or found in the building. Building Security: Solicitation Solicitors will be stopped by on-site security personnel in the main lobby of the building and will not be permitted to proceed any further. Building Services: Cleaning Cleaning service is provided five nights a week, Monday through Friday. Carpets will be vacuumed, unobstructed surfaces dusted, and trash will be emptied. If trash that is to be disposed of is not in wastebaskets, then please inform the cleaning personnel by leaving a large note on such items marked TRASH. Please DO NOT leave items that are not trash on top or near wastebaskets that might be misconstrued as garbage. If you have special cleaning needs, such as carpet shampooing, then contact The JONES Realty Group, Inc. at 303-623-1370. Special cleaning services can be arranged. The building upgraded its recycling and waste collection process beginning April 21, 2008. The new process is as follows: 1. All recyclable materials are collected in one container. 2. All organic material is composted. 3. Remaining refuge is disposed in trash receptacles. Below you will find an explanation of how each waste stream is disposed. 1. Black container converted to your recycle container. There will be no longer be a liner. All non-organic recyclable materials will be placed in the container. This container will be emptied nightly. 2. You no longer have a blue recycle container at your workstation. 3. Trash and compost waste needs to be transported to either the break room or the bathroom for appropriate disposal. Cafetorium In each breakroom, Separate bins are used to dispose of recyclable materials. All recyclable materials will be placed together in any container labeled as "Recycle". Trash is placed in the one bin labeled "Trash". Gray bins are now the collection area for all compostable materials. Paper should be placed in the numerous other receptacles for recycling. Blue bins are to be used for secure paper recycling (shredding). Restrooms Restroom receptacles will be converted to compost containers. Please only dispose of compostable materials such as paper towels and facial tissues; it is okay for these materials to be soiled. Black containers without liners are available for all recyclable material. There are gray receptacles in each conference room to be used for compost materials. If necessary, you may also contact the building management office if you are coordinating a catered or other event and are expecting to generate larger amounts of trash and compostable material. They will ensure the appropriate waste disposal containers are available prior to your meeting. If you have any questions, contact Lisa Rapp with The JONES Realty Group, Inc. at 303.623.1370 or Jaime Sherry at extension 45527. If a cleaning problem should arise during working hours or if you have any questions or comments regarding the cleaning services, please contact the building management office. Building Services: Elevators There are four passenger elevators in the building. One additional passenger elevator exists, which is sometimes designated independently as the "freight elevator". The mail room makes frequent runs via the freight elevator at specific times throughout each business day, while building maintenance personnel also utilizes this elevator for ladders, maintenance carts and other equipment. Any elevator malfunctions should be reported to The JONES Realty Group, Inc. or security desk (after hours), so that the repair can be addressed in a timely fashion. Lastly, freight elevator scheduling, should be coordinated through The JONES Realty Group, Inc., so that proper elevator protection and access can be made. Building Services: Forms For your convenience, we have included downloadable and printable PDF document forms that will expedite various building management service requests. Hard copies of all forms are available from The JONES Realty Group, Inc. as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at www.adobe.com. Bomb Threat Checklist Emergency Response Procedures Quick Action Document Floor Plans JONES Realty Group Organizational Chart Emergency Contact Information Sheet Building Services: HVAC If the temperature in your office needs adjustment, please contact The JONES Realty Group, Inc. Your call will be referred immediately to engineering personnel. The standard hours of operation of the heating and air conditioning systems are 7am - 6pm, Monday through Friday and 8am - 1pm on Saturday. Special arrangements should be made for any HVAC needed outside of those hours. Building Services: Mail Service Mail service is provided by RICOH, previously IKON, whose mail room is located down the hallway, behind the security desk on the first floor. Building Services: Maintenance Requests For your convenience this Handbook includes an Electronic Tenant® Service Request System. Use this system to submit routine maintenance requests directly to the engineering department; to track the status of previously submitted requests; to download important documents; and to communicate with The JONES Realty Group, Inc. 1. Simply click on the link below 2. Enter your username and password 3. Choose the action you would like to complete Click here to log into the Electronic Tenant Service Request System Once you have logged into the system, you will be presented with four options: Complete a Maintenance Request Form Update User Information View Electronic Maintenance Request Log Download Miscellaneous Administrative Forms For detailed instructions for using the Electronic Tenant® Service Request System please see the following pages or contact The JONES Realty Group, Inc. Completing a Service Request Form After logging in, click on the "Electronic Maintenance Request Form" Link. Users will be taken to a service request form. Step One- Confirm or complete all contact information. Step Two- Choose the nature or type of request being submitted. Step Three- If applicable, provide details of the contractor to be used. Step Four - Review all information thoroughly. Click submit. You will receive conformation via e-mail that your request was submitted to The JONES Realty Group, Inc. Updating User Information Personalized user information is used to auto-fill the Electronic Maintenance Request Form for quick and easy submission. In addition, accurate contact information will assist the management staff in expediting all maintenance requests. Each user should check regularly to ensure that accurate information is on file. Electronic Maintenance Request Log This feature allows users to track and monitor all service requests submitted through the Electronic Tenant® Service Request System. Service requests are sorted by month and will have the current month displayed upon entry. Miscellaneous Forms Here users can download and print various administrative forms, reports and documents. In order to access the forms and documents contained in this section, users must have Adobe Acrobat Reader 5.0 or higher installed on their computers. This software is free and can be obtained by clicking here. Questions regarding the Electronic Tenant Services Request System should be directed to The JONES Realty Group, Inc. Emergency Procedures: Overview INTRODUCTION AND PURPOSE To prepare for possible emergencies, The JONES Realty Group, Inc. management team works closely with Denver’s Fire and Police Departments to evaluate conditions, anticipate potential risks, and develop and maintain a comprehensive Emergency Action Plan for the actions employees and visitors should take at the onset of an emergency -- until Fire and Police teams arrive. This document represents that plan, which focuses on the fire safety and life preservation of Gates Corporation World Headquarters building occupants. These procedures are not intended to alarm you, but rather to prepare you for any emergency that may occur while you are inside the Gates Corporation World Headquarters building. Denver’s Fire and Police Departments are equipped and trained to manage any incident. These procedures have been developed to present clear instructions on the actions required during the first minutes of an emergency, before outside emergency personnel arrive. These actions will reduce the potential for injury through calm and organized communication and reaction. While any emergency occurring in the Gates Corporation World Headquarters building could pose unique problems for building occupants and emergency personnel, thorough training in individual responsibilities and emergency procedures can minimize panic and result in safe and efficient emergency response. To ensure safe evacuation of the Gates Corporation World Headquarters building in the event of an emergency, the procedures in this manual must be followed unless Fire or Police Department officials direct otherwise. All employees shall follow the instructions of their assigned Floor Captains. All employees of the Gates Corporation World Headquarters building must be made aware of these procedures and become familiar with actions required during specific emergencies. The importance of this Emergency Action Plan cannot be overemphasized. While it is understood that this plan cannot address every possible emergency situation, the guidelines set forth should be followed as closely as circumstances allow in order to reduce the chances of injury. The purpose of this manual is to establish a command structure, a sound decision-making process and effective communication lines and procedures. FIRE DEPARTMENT INSPECTIONS AND ASSISTANCE To reduce the chances of fire occurring within our building, Fire Prevention inspections are periodically conducted in compliance with City and County of Denver ordinance by Denver Fire Department personnel. The condition and usability of means of egress, life safety systems, interior finish, emergency lighting, exit signs, and all fire doors are evaluated. These inspections are effective because hazards that could cause a fire or allow a fire to spread are identified. The inspectors check for accumulation of combustible trash and debris, storage practices, maintenance procedures and safe operation of building utilities. The inspectors also verify the proper installation, operation and maintenance of fire protection features, systems and appliances within the building. The fire safety systems are subjected to a formal inspection, testing and maintenance programs and the records are reviewed by Fire Department inspectors. Technical information on the Gates Corporation World Headquarters building is gathered by the Fire Department during inspections. This information is used in pre-fire planning, which ensures effective emergency operations. This information is valuable to the Fire Department in case of a fire at the property. In addition, the Fire Department reviews these Emergency Action Plans to ensure they are adequate and up to date. In some cases, the Fire Department will witness an actual emergency evacuation drill to evaluate its effectiveness. Emergency Procedures: Bomb Threat Bomb Threat Emergency Procedures Receiving telephone threats: 1. When a bomb threat is received by telephone, immediately ask the caller the questions listed on the bomb threat checklist. This information will be extremely helpful to the police. 2. After the caller has hung up, immediately fill out the remaining portion of the bomb threat checklist. This information will be extremely helpful to the police. 3. Notify the security officer that you have received a bomb threat. They will contact the police. 4. Do not make statements to newspapers, radio or television news. Leave that to the police. Receiving written threats: 1. Written threats are less frequent than telephone threats but must be considered just as carefully. 2. Avoid physical handling of the written threat. This evidence will be analyzed by the Police Department for fingerprints, postmarks, handwriting and typewriting. Isolate (letter) and insulate (move yourself and others to safety). 3. Notify the Security Officer that you have received a bomb threat. They will contact the police. Visual Observation on Site of Suspicious Article (back pack, box, etc.) 1. Report findings to security officer in main lobby immediately. 2. Security officer will inform building management for their procedural implementation. Searching Procedures 1. Two-way radios should never be utilized in the area of suspected device. 2. It will be the responsibility of the tenant to decide if their employees are to search tenant areas, such as coatrooms, conference rooms, computer rooms and work stations. The Building Management staff will be responsible for searching the following areas until/once local authorities arrive on premise: Public Restrooms Elevators Telephone Equipment Rooms Entrances and Lobbies Fire Extinguisher Cabinets Planters Boiler and Mechanical Rooms Outside of the Building Stairways Trash Storage Areas Janitor Closets Loading Dock Parking Garage Roof 3. If a suspected device is found, DO NOT TOUCH IT. Contact the Security Console at 303-744-4581 and clear the immediate area. Guard the area, keeping people away, until a Police Officer checks the device. 4. If the Police Officer believes the suspected device to be a bomb, his/her authority immediately exceeds that of the tenant or landlord and his/her instructions are to be followed. Evacuation 1. Evacuation of the building is a decision to be made by the tenant or the Police or Fire Department officials only. Building Management will not make the decision to evacuate the building. 2. In the event the decision to evacuate is made, the fastest route to safety will be the stairwells or direct exits to the outside. Do not use or rely on elevators for evacuation. ALL persons shall leave the area immediately. Do not gather valuables, personal or business items. 3. Contact The JONES Realty Group, Inc. and inform them of the decision to evacuate. Building Management will inform the Police and/or Fire Department of that decision. Emergency Procedures: Civil Disturbance PANIC CONTROL Panic is a sudden, unreasoning terror, often spreading quickly and accompanied by mass flight. Panic is caused by fear, although those involved may not know what they fear. People may be tempted to join a fleeing crowd; motion is often enough to suggest the presence of something to fear. When this stage is reached, it may become difficult to control the group. Attempting to reason with such a crowd may be futile, but it may be possible to control the group by assuming leadership or distracting key members. Ideally corrective action can be taken before the movement stage, if possible. PANIC DETERRENTS 1. Inform personnel what is expected of them in an emergency. Training, experience and knowledge are key factors in preventing panic. 2. Exemplify strong, competent leadership. 3. Eliminate physical causes (i.e., blocked or obstructed exit doors or passageways, poorly marked exits, etc) for panic. ANTIDOTES FOR PANIC 1. Provide assurance that emergency personnel are responding. Exert positive leadership. Reassure the group by giving information and instructions calmly. 2. Eliminate unrest. Dispel rumors. Identify troublemakers and prevent them from spreading discontent and fear. 3. Demonstrate decisiveness. Suggest positive actions. Indicate what to do, rather than what not to do. These panic control recommendations are offered as a guide to action. In the final analysis, it is entirely up to you to react properly and control panic. Emergency Procedures: Communication Equipment and Systems Communication with building occupants is critical in an emergency situation. Our building uses the following systems for emergency communication: 1. Audible alarm devices are programmed to sound on the fire floor, one floor above and below, as well as at the lobby level and stairwells. 2. A public address system is present throughout the building complex for emergency use by the Denver Fire Department to issue instructions for evacuation procedures. This system may also be used by the building management in other emergency situations when necessary. 3. An evacuation graphic is posted on each floor of the building in the elevator lobby (“YOU ARE HERE”). This placard directs occupants to nearest stair enclosure. 4. The JONES Realty Group, Inc. telephone is 303-623-1370. The JONES Realty Group, Inc. is staffed Monday – Friday 8am- 5pm to provide assistance in an emergency situation. After hours emergencies should dial 911 directly or contact the on-site security at 303-744-4581. 5. An emergency telephone is located on the 5th floor south and north stairwell landings for two-way communication with the 24-hour monitoring station. 6. Emergency telephones are located in each elevator cab, which will call the emergency elevator company dispatch service for help. 7. Every elevator lobby is equipped with a two-way communication system which is connected to the Fire Command Center in the building. Emergency Procedures: Earthquake Earthquakes are one of nature’s most frightening natural phenomena. When an earthquake occurs, the ground will shake perceptively for a relatively short time, perhaps only for a few seconds or for as long as a minute in a great earthquake. Precautions to Take During an Earthquake 1. Try to remain calm and to reassure others. 2. Occupants inside the building should seek cover underneath a desk. Do not run for exits, since stairways may be broken and jammed with people. Power for elevators may fail and stop operating. Seek safety where you are at the time of the incident and then leave calmly if evacuation is necessary. 3. Do not be surprised if the electricity goes out or if elevator and fire alarms start ringing, or if sprinkler systems activate. Expect to hear noise from breaking glass, cracks in walls and falling objects. 4. Do not be surprised if you feel more than one shock. After the first motion is felt, there may be a temporary decrease in the motion followed by another shock. (This phenomenon is merely the arrival of different seismic waves from the same earthquake.) Also, aftershocks may occur -- these are separate quakes that follow the main shock. Aftershocks may occur several minutes, several hours, or even several days afterwards. Sometimes, aftershocks will cause damage or the collapse of structures that were already weakened by the main earthquake. Actions to Take After an Earthquake When the shaking stops, there may be considerable damage, and people may be injured. It is especially important that everyone remains calm and begins the task of taking care of one another. The first concern is for those who are hurt, and the next concern is to prevent fires. The risk of fire after an earthquake is very high. 1. Everyone must be aware of fire procedures. After that, damage can be assessed and remedial measures begun. 2. Remain calm and take time to assess your situation. 3. Help anyone who is hurt and administer emergency first aid when necessary. Cover injured persons with blankets to keep them warm. Seek medical help (911) for those who need it. 4. Check for fires and fire hazards. Put out fires immediately if it is safe to do so. 5. Check for damage to utilities and appliances. Building staff shall shut off electricity if there is any chance of damage to wiring. 6. Building staff shall shut off water lines in your suite if breakage has occurred. 7. Do not turn on electrical switches or appliances. 8. Do not touch power lines, electric wiring or objects in contact with them. 9. If you detect a natural gas odor, vacate the area immediately. Do not activate any type of device that could create a spark. Once in a safe area call 911 and report a natural gas leak. 10. Do not use the telephone except to call for help or to report serious emergencies (medical, fire or criminal) or to perform some essential service. Jammed telephone lines interfere with emergency services, and it is thoughtless to use the telephone for personal reasons or to satisfy curiosity. When the emergency is clearly over, contact relatives and friends so they will know you are safe. 11. Be certain that sewer lines are not broken before resuming regular use of toilets. 12. Clean up and warn others of any spilled materials that are dangerous. 13. Listen to the radio for information about earthquake and disaster procedures. 14. Be prepared to experience after shocks. They often do additional damage to buildings weakened by the main shock. 15. Use great caution when entering or moving about in a damaged building. Collapses can occur without much warning and there may be dangers from gas leaks, electric wiring, broken glass, etc. There are no rules that can eliminate all earthquake danger. However, damage and injury can be greatly reduced by following the simple rules outlined above. Emergency Procedures: Elevator Malfunction 1. In the event of an elevator malfunction, it is possible that you may be detained in the elevator. While this is unlikely, it is important to be prepared for such an occurrence. 2. If you are trapped in the elevator during business hours, push the “Emergency Alarm” button inside the elevator, located on the panel to the right of the door ONCE to alert building occupants to your situation. 3. Telephone communication is located in the elevator, inside the panel box below the elevator buttons panel and labeled “PHONE.” 4. Instructions on Use of Elevator Phone: Push the red “PHONE” button once A dial tone will be heard Red light indicates elevator Service Company is being called Elevator service company operator will respond to you Two-way voice communication is now possible Do not push button a second time unless you become disconnected Inform the service company operator of your location 5. Do not try to force open the elevator doors. 6. Never attempt to leave the elevator if it is stopped between floors, unless specifically instructed by emergency personnel. 7. Relax and stay calm until help arrives. Please allow approximately one-half hour from the time of your call for help to arrive. Elevator Emergency Requiring Fire Department Assistance During an elevator emergency, 911 should only be called if the person(s) inside is/are “trapped”, as defined by the Denver Fire Department. The Denver Fire Department defines the word “trapped” as used in the UFC Denver Amendments Section 206-E. A situation involving one or more of the following would warrant a call to 911: The ability to communicate with the person(s) is lost The person(s) request that 911 be called There is a medical emergency (panic included) There is an environmental emergency (e.g. fire, chemical, bomb threat, etc.) Wall has to be breached or person(s) must be removed by any means other than normal passenger exit door or under their own power Building Management personnel, Engineering, Security, etc. deem it necessary to call 911 The responding elevator company or mechanic deems it necessary to call 911 Due to weather or other conditions (e.g. mechanic responding from home), the response time will be longer than thirty (30) minutes (and none of the other conditions above apply) Emergency Procedures: Emergency Contacts All Emergencies 911 Building Management Office 303-623-1370 Building Security/After Hours 303-744-4581 Emergencies Fire Department (non Emergency) 720-913-2400 Police Department (non Emergency) 720-913-2000 Poison Control 303-629-1123 Weather 303-494-4454 Xcel Energy (power outage/natural gas/ 800-481-4700 emergency) Important notes If you call 911 as a result of a medical emergency, please be sure also to notify security at 303-744-4581 with your name, callback number, and location so that security may swiftly initiate a "Green, Green, Green" and guide the paramedics to your exact location. If the audible alarm within the building sounds, please do not call The JONES Realty Group, Inc., unless you have something specific to report. Building Management is aware of the noise, as well as the source of the alarm, whether it’s false or a legitimate emergency. Please keep the telephone lines clear so that Management may to attend to the situation as quickly and efficiently as possible. Emergency Procedures: Emergency Drills In any building occupied by more than 500 persons or more than 100 persons above or below the street level, employees and supervisory personnel shall be periodically instructed in accordance with National Fire Protection Association Pamphlet #101, Life Safety Code, Section 4.7, and Uniform Fire Code, Section 1303.6, and shall conduct emergency drills when practical. Emergency egress drills conforming to the provisions of the National Fire Protection Association Pamphlet #101, Life Safety Code, Section 4.7, and Uniform Fire Code, Section 1303.6, shall be conducted as specified by the provisions for the specific occupancy type or by appropriate action of the authority having jurisdiction. Drills shall be planned in cooperation with the local authorities. Emergency egress drills, where required by the National Fire Protection Association or the authority having jurisdiction, shall be held with sufficient frequency to familiarize occupants with the drill procedure and to establish conducting of the drill as a matter of routine. Drills shall include suitable procedures to ensure that all persons subject to the drill participate. Responsibility for planning and conducting of the drill shall be assigned only to competent persons qualified to exercise leadership. In conducting the drills, emphasis shall be placed on orderly evacuation rather than speed. Drills shall be held at expected and unexpected times and under varying conditions to simulate the usual conditions that can occur in actual emergencies. Drill participants shall evacuate to a predetermined location and remain at such location until a recall or dismissal signal is given. Fire drills shall be conducted in a manner that provides for execution of procedures set forth in the Emergency Action Plan. In addition, fire drills shall include a review of the emergency plan and execution of assigned employee duties. When fire drills are conducted, all persons who are subject to the fire drill requirements shall participate in the drill. Non-participants are subject to receive a summons that will require them to appear in court where a fine of $999.00 and/or imprisonment of up to 180 days may be imposed. Records shall be kept of drill dates, who conducted the drill and the results from that drill. The Denver Fire Department strongly encourages all business owners to perform emergency evacuation drills on an annual basis. Emergency evacuation drills are highly regarded by the Fire Department, since they improve occupant safety. Building occupants who regularly are involved in such drills are more apt to act appropriately in an actual emergency. In fact, fire experience across the nation has shown that occupants who are familiar with building exits and safety equipment perform better during emergencies than those who are not. The Denver Fire Department’s Fire Prevention Bureau will assist business owners in conducting emergency evacuation drills. Assistance can be rendered in areas such as, but not limited to: Emergency Action Plan review Building pre-evacuation conference and walkthrough All aspects of preparation for emergency drills Supplying Fire Department personnel Administration of the emergency drill Providing a report with drill results Suggestions for correction of deficiencies Emergency Procedures: Emergency Responsibilities and Procedures Position Responsibility Drill Coordinator Plans, conducts and evaluates emergency drills. (Property Manager) This position may be assigned to the Safety & Gates HSE Director or head of Security. Individual assigned to coordinate emergency evacuations of a specific floor or area and to Floor/Area Captain ensure that all occupants have evacuated the (Gates’ assigned building. The Floor Warden is also responsible personnel) for verifying the evacuation of all spaces, including rest rooms and closing, but not locking, all doors. Individual responsible for finding and evacuating all personnel from the floor, specifically from Sweeper remote areas such as storerooms, file rooms, restrooms, coffee areas, etc. The Sweeper also monitors assembly points. This individual explains to able-bodied Aide to Employees with personnel seeking refuge that the refuge area is Mobility Impairment only for those who are unable to self-evacuate. (“buddy”) This employee is also assigned to monitor assembly points and take attendance as occupants arrive. Communicator/Runner Staff assigned to the Command Post or Property Management assembly areas responsible for communication Assistant and Gates HSE between assembly points and the Command Department Post. DRILL COORDINATOR Gates World Headquarters is a single tenant building; therefore, the Drill Coordinator is our Life Safety Officer who is the property manager of the building. The Drill Coordinator’s duties are also shared with the Gates HSE Department. Responsibilities The Life Safety Officer plans, conducts and evaluates emergency drills. Duties In accordance with Fire Department guidelines, responsibility for the planning and conduct of drills shall be assigned to the Building’s Life Safety Officer (Property Manager) who is a competent person, qualified to exercise leadership in this area of expertise. The Life Safety Officer is responsible for ensuring that all evacuation routes and assembly points are accessible and safe. He/She also verifies that all egress components (stairs, corridors, doors, etc.) are in proper order and that occupants can use them safely. He/She also confirms that exits are clearly identified and that corridors are free of obstructions. The Life Safety Officer also reviews the evacuation plan before a drill and identifies any modifications necessary as the result of changes in staff, operations or the facility. He/she should consult with the Denver Fire Department at this time. The Fire Prevention officer will know what specific requirements apply to the City and County of Denver. Further coordination with the Fire Prevention Officer is important to obtain local operating procedures for the emergency responders pertaining to employee accountability and how to locate and then evacuate persons with impaired mobility. TENANT RESPONSIBILITIES 1. Tenant is responsible for assigning specific employees to serve as Fire Captains, Floor Sweepers, Buddies and other emergency staff (see next section). 2. Those assigned as Floor Captains, Floor Sweepers or Buddies must attend training sessions a minimum of once a year. These trainings are coordinated/scheduled by the Gates Corporation HSE Safety Manager and may be accompanied by the Fire Department. Attendance at all training sessions will be recorded by building management. 3. Tenant is responsible for providing an updated list of employees with mobility impairments to The JONES Realty Group, Inc.. A copy is then posted inside the Fire Command Center. 4. Building fire drills will be held annually with the Denver Fire Department’s Fire Prevention Bureau observing and making recommendations at least every other year. FLOOR CAPTAINS / SWEEPERS Gates Corporation presently maintains two (2) Floor Captains per floor at this location. Floor Captains/Sweepers Responsibilities 1. Floor Captains are responsible for the occupant condition of their floor, for supervising floor sweepers during an emergency and for evacuating occupants during an emergency. Floor Captains and Sweepers must be familiar with the layout of their floor, the details of the Emergency Action Plan, the location and operation of available alarm systems, fire protection equipment, coded door locks and the location of routes to exit areas. 2. Close any doors to the fire area. Activate the fire alarm manual pull station at the nearest stairwell. Call 911 from a safe area after relocation. 3. In the event that the fire alarm signal (audible and visual) is received, the Floor Warden should follow this procedure: 4. Floor Captains advise associates that when the building level they are occupying receives the fire alarm signal (horn and strobes), they must immediately evacuate the floor by using the stairwells, staying single file and to their right in the stairwell. They are to remain in the stairwell until they reach the street level. 5. Floor Captain/Sweeper shall carry a flashlight. 6. To search all restrooms and any other areas of their floors to ensure that all persons are aware of the fire alarm. 7. Floor Captains will assist any persons who may faint or become disorientated or suffer an injury. 8. If possible, close all doors to help contain the fire, if possible. 9. Mobility impaired persons are to remain in the protected elevator lobby, stairwell landing or designated refuge area at all times with their “buddy” until the Fire Department arrives. If the Floor Captain relocates mobility-impaired persons, they must notify 911 or Fire Department personnel of the person’s location so that the Fire Department can rescue them. 10. The Floor Captain Buddy can order relocation (downward, if possible) to another floor, if danger is present. 11. If the occupants of a floor are directed by the Fire Department to leave the floor, it is to be done by way of stairwells. 12. Elevators are not safe in such an emergency and are automatically taken out of service. 13. To evacuate people, Floor Captains/Sweepers are to lead the people downward in the stairwell, keeping single file and to the right; this will allow firefighters ascending the stairwells clear passage. Also, people should not run or talk in the stairwell as the noise may hinder them from hearing instructions. 14. In case of total evacuation, occupants, upon request of the Denver Fire Department, should proceed down the stairway to the first floor and exit the building and proceed to the designated assembly area (north down Wewatta St. (past Delgany St. and 16th Street Mall beyond the light rail tracks to Mall Corridor). Floors will divide up into 3 groups (Levels 8-10 are to the left in Group A; Levels 5-7 are in the center called Group B; and Levels 1-4 are to the right in Group C.) 15. Floor Captains/Sweepers shall perform and report tenant accountability to ensure all occupants have evacuated the building. 16. If an occupant is off their normally occupied floor, they shall exit the building and head directly to a pre-designated assembly area and report to the Floor Captain or Sweeper. 17. If persons are unaccounted for, every effort must be made to ensure that the missing party has evacuated the building, including witness accounts of where the person was last seen. Any person left unaccounted for after your efforts to locate must be reported to the Fire Department with any information acquired. Administrative Duties – Floor Captains 1. Ensure that an up-to-date list of physically challenged employees for their floor is communicated to Gates HSE Department. Floor Captains should know and be able to identify all employees in their area of responsibility. The Gates HSE Department retains the updated list of floor local and personnel with mobility impairments for each floor. 2. Updates listings for the Fire Command Center when changes in Emergency Organization personnel and physically challenged persons occur. 3. Pre-plans the handling of persons with mobility impairments during evacuation. 4. Floor Captains should know and be able to identify all employees in their area of responsibility. In the event of an emergency, employees should follow their Floor Captain’s instructions and offer their full cooperation. Emergency Duties – Floor Captains and Floor Sweepers If there is a fire on a floor, and the alarm has not sounded, the Floor Captain or Sweeper finding the fire is to: AIDE TO PERSONS WITH MOBILITY IMPAIRMENT OR “BUDDY” Responsibilities Under the supervision of the Floor Captain, the Handicapped Aide or “buddy” is responsible for making sure all persons with mobility impairments are evacuated. Duties Maintains an accurate and updated list of physically challenged employees on the floor. A “Buddy System” will be implemented in which one or two Sweepers will be responsible for evacuating specific physically handicapped co-workers to stair enclosures or elevator lobbies, depending on the circumstance. DRILL EVALUATOR (Either Fire Department or Property Manager) Responsibilities Monitors occupant actions during the drill and reports their findings to the drill coordinator at the completion of the drill. Duties 1. Drill Evaluator shall be on drill floor at activation of fire alarm. 2. Observes tenants/occupants reaction to fire alarm signal. 3. Observes that tenants/occupants close office and conference room doors. 4. Ensures that all fire alarm warning devices (horns and strobes) are in proper working order and all fire protection devices (fire doors, stairway pressurization, etc) activate. 5. Observes that Floor Captains, Searchers, Stairway Monitors, etc. perform their assigned duties. 6. Observes that accountability is taken at meeting or congregation area and reported. 7. Reports all observations to building’s Property Manager; these comments are to be included in final report. Emergency Procedures: Environmental Emergency Quickly evacuate the affected area. From a safe location notify the Denver Fire Department immediately, by dialing 911, notify them concerning any chemical spill in the building and then call The JONES Realty Group, Inc. at 303-623-1370. Those persons with knowledge of the incident need to be available to the Denver Fire Department, Building Management and/or emergency response personnel outside the building in order to answer questions. A description of what happened, where, when, and the type of product(s) spilled will be extremely valuable. If possible, try to obtain the label from the product or container. The Denver Fire Department and Building Management will make a decision regarding how to proceed once all the facts have been received. Only when the environmental hazard is removed will the affected areas of the building be allowed to be re-occupied. Restrict access to area to prevent additional exposures, place exposed personnel together in a contained/controlled area. HVAC system should be shut down by building staff to reduce exposures, both inside and outside of the building. Emergency Procedures: Evacuation STAIR ENCLOSURES Evacuation of the building occurs through the building stair enclosures. Stair enclosures are the lifelines out of the building during emergencies. Each floor has two stair enclosures, which are clearly marked with exit signs. Stair enclosures are protected by fire-rated doors and walls and a sprinkler system. Upon entering the stair enclosure and proceeding downward. The Fire Department’s Knox-Box® key vault contains four sets of emergency access keys which are tagged and updated as needed. This vault is located on the column just north of the main entrance to the building. INDIVIDUALS WITH IMPAIRED MOBILITY The following procedures have been implemented to provide maximum safety for anyone who is mobility impaired in this building, to include all visitors and contractors. The responsibility to notify building management of a visitor or guest on the premises lies on the Gates contact person. Always include mobility-impaired individuals in your planning processes; they are the experts on their condition and their input is always valuable. 1. A comprehensive, confidential list of mobility-impaired people titled “Individuals Requiring Fire Department Assistance to Evacuate,” with the DATE the list was updated, shall be kept in The JONES Realty Group, Inc. and POSTED in the Fire Command Center at all times for use during any type of emergency. This list shall include: The person’s name The employer of the person (IBM, Gourmet Fine Foods Catering, etc.) The floor on which he/she works The name of the Floor Buddy responsible The nature of the physical challenge Where they will remain (elevator lobby/stairwell/ refuge area) and wait for rescue by the Fire Department 2. This list shall be updated as necessary. 3. SPECIAL NOTE: Gates HSE Department is asked to provide The JONES Realty Group, Inc. with this updated each time it is updated internally. 4. We ask each Floor Captain to assign at least two people to be the mobility-impaired person’s “buddy.” In this way, someone is always able to be with and stay with the individual. 5. In the event of an emergency, the mobility-impaired individual should never be left alone. The “buddy” should always take the person to the nearest refuge area (either stair enclosure or elevator lobby), when there is an alarm, smoke or fire, or if the Fire Department instructs everyone to leave the area. (Refer to the previous INDIVIDUALS WITH IMPAIRED MOBILITY SECTION for how building staff will communicate with the mobility-impaired.) Emergency Procedures: Fire and Life Safety FIRE PROTECTION EQUIPMENT AND SYSTEMS: TYPE AND LOCATION SMOKE/HEAT DETECTION This building is equipped with an automated early warning fire detection system that automatically notifies the Denver Fire Department, building safety personnel, and the building tenants. The components of the system include the following: 1. Smoke detectors located at each stairwell and in the elevator lobby on each floor. 2. Smoke detectors located in the electrical equipment rooms on each floor. 3. In the event heat or smoke is detected, an alarm is transmitted to the Fire Command Center, located in the hallway behind the security console in the 1st floor lobby of the building. In addition, an automatic alarm is transmitted to a 24-hour monitoring station, which then dispatches the Denver Fire Department. There is a master control panel in the Fire Command Center that will graphically display the location of the alarm. FIRE SPRINKLERS Each floor has fire suppression sprinkler heads, which are activated by heat or flame and which also cause an alarm to be transmitted to the building Fire Command Center and the 24-hour monitoring station. FIRE ALARM MANUAL PULL STATIONS, FIRE STANDPIPE VALVES AND FIRE EXTINGUISHERS The building is equipped with the following equipment for the Denver Fire Department, building personnel, and building occupants. 1. Fire alarm manual pull stations are installed at all exit stair enclosures within the building. These are activated by pulling on the alarm handle. Once the manual pull box is activated, an alarm will sound on four floors (the fire floor, one floor above, one floor below and always on the 1st floor) and a signal is automatically transmitted to the first floor Fire Command Center and the Denver Fire Department. 2. Fire standpipe valves are found in the fire extinguisher cabinets located near fire exit stair enclosures and labeled “Fire Valve and Extinguisher.” These valves are supplied by vertical standpipe risers. In an emergency, water under extremely high pressure is provided to the standpipes by the building fire pump and/or Fire Department pumps. 3. Fire extinguishers are located in the fire extinguisher cabinets near fire exit stair enclosures and labeled “Fire Valve and Extinguisher.” If the fire is small and users are properly trained, these extinguishers can be used by building occupants and personnel. EMERGENCY POWER AND LIGHTING SYSTEMS An emergency power generator is present on the first level of the building exterior via the loading dock. It is connected to the building’s emergency electrical circuits and provides power instantaneously to the following areas in the event power is lost to the building: Emergency lighting system: Stairwells Exit lights Exit corridors Tenant suites (limited lighting) Fire Department emergency communication systems Fire alarm and detection system A minimum of one elevator in the low-rise elevator banks Fire pump Sump pumps Supply air fans used as a component of the building smoke management system Exhaust air fans used as a component of the building smoke management system Stairwell pressurization fans Elevator hoist way pressurization fan(s) SMOKE CONTROL The building is equipped with a smoke control system on the first floor. Activation of any automatic initiating device on the fire floor will activate the smoke control system. The fire floor will be exhausted, all other floors above and below will be pressurized. Additionally, the stairways and elevator shafts will be pressurized. ELEVATOR EMERGENCY CONTROLS Elevator emergency controls are automatically activated in the event of a building alarm. Phase I: Upon receiving a fire alarm, all elevators return to the ground floor and discharge all passengers. The elevator doors will then be available for use by the Denver Fire Department. Phase II: The Fire Department is able to use the elevators through a fire control key switch within the elevator. While under Fire Department control, the elevators cannot be summoned to any building level. LOCATION OF KEY COMPONENTS Fire pumps and sprinkler control valves are located on the first floor on the south side of the building accessible from 15th street sidewalk. Fire sprinkler sectional valves are located on each floor in the south stairwells. Vertical HVAC shafts are located in the center core of the building. FIRE EVACUATION NOTE: The Denver Fire Department no longer permits occupants to ‘stand by’ or ‘stay in place’ when a fire alarm is activated on their floor. Immediate evacuation of the affected floors is mandatory. (The only exception to this procedure is with persons with special needs or who are mobility impaired. Please refer to Pages 22 and 24.) When a fire alarm signal sounds on a floor, the occupants must evacuate the building/floor immediately. They shall respond to their designated congregation area located to the east of the Office Tower’s main entrance doors (across Wewatta St.) in the park and perform accountability. From there all evacuees must wait for the Fire Department to clear the building for re-entry. Emergency Procedures: Flood and Water Interruption Flood In the event of a flood, we will evacuate and close the affected areas of the building. Flooding can cause great harm to electrical equipment that serves the building and disrupts the sanitary water supply. If there is a slow water leak (not considered a flood) in the restroom or a tenant space, please inform the main lobby security desk immediately at 303-744-4581. Because of the extreme danger generated by floods and subsequent electrical problems, in the event of an actual flood: 1. Evacuate the area to a dry and safe place. 2. Call security desk at 303-744-4581. 3. Call 911 for the Fire Department. 4. Explain the location of flood and probable cause, giving the building’s address. Follow these same procedures should the sprinkler system release within the building. Water Interruption A temporary interruption of the water supply may result in the disruption of building services. Without water, it is not possible to maintain sanitary conditions or building cooling systems. Additionally, water interruption limits the Fire Department’s ability to extinguish fires (if it affects the fire sprinkler system). Emergency Procedures: Homeland Security The JONES Realty Group, Inc. recommends that each tenant have an emergency action plan in place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency. Department of Homeland Security http://www.dhs.gov/dhspublic Federal Emergency Management Association http://fema.gov/ American Red Cross http://www.redcross.org/ Center for Disease Control and Prevention Emergency Preparedness and Response http://www.bt.cdc.gov/ Local media outlets will provide important information during an emergency situation. Emergency Procedures: Medical Emergency "GREEN, GREEN, GREEN" If you are the first associate to encounter a medical emergency and you are not a member of the medical emergency response team, follow these steps: 1. Dial 9 911 in the event of an emergency involving threat to life or limb. 2. Dial security at 44581 (or #5 in the Corporate Directory) so the security officer can be made aware of the emergency and assist emergency personnel efficiently. 3. Stay at the scene until a member of the medical emergency response team arrives at the site then follow their instructions. Once the security officer is notified, he/she will initiate “green, green, green” simultaneously on every floor of our building to summon the medical emergency response team. The following will take place: 1. You will hear the announcement specifying the affected floor at least twice (For example: “green, green, green, 2nd floor – green, green, green, 2nd floor”). 2. All available medical emergency response team members (first responders) will respond to the affected floor. First Responders are identified by either an orange reflective vest or a red cross attached to their Gates ID badge. 3. First Responders will arrive on scene with a first aid kit, a blanket, and the Automated External Defibrillator (AED) from the affected floor. 4. Once at the scene, all first responders are required to exercise universal precautions (rubber gloves, safety glasses and CPR mask). 5. First Responders not directly involved with caring for the injured or ill associate will assist by securing the scene and directing outside medical personnel. BUILDING STAFF REACTION FOR MEDICAL EMERGENCIES 1. The security officer will open the lobby door for firefighters and ambulance personnel. Be aware that Denver has a two-tiered response system. First, the Fire Department will arrive and soon after an ambulance will arrive. Each group must be met and escorted to the location of the person requiring medical attention. 2. Building personnel will place an elevator in independent service on the first floor to transport firefighters and ambulance personnel to the necessary location. A building staff member will operate the elevator. 3. The elevator shall remain on stand-by on the floor of the emergency to transport the emergency personnel and/or the ill or injured person to the lobby. 4. Assist the emergency personnel, as needed, with any patient information you can obtain, such as medical history, emergency contacts etc. Emergency Procedures: Natural Gas Emergency Please adhere to the following if a natural gas odor is present in the building: 1. Leave the area immediately. 2. Do not stop to turn on or off anything; do not close or open anything; extinguish any tobacco products immediately, and evacuate out and away from the building as quickly as possible. 3. From a safe area, notify the Denver Fire Department by dialing 911. 4. Contact Xcel Energy, Natural Gas Division at 800-895-2999 and notify them of the situation. 5. Contact the Building Management to have it investigated. 6. The individual who discovered the gas leak should identify him/herself to the Fire Department once outside the building. 7. Under no circumstances is anyone to return to the building for any reason until the “all clear” is given by the Fire Department. Emergency Procedures: Power Failure Emergency Generator Due to the possibility of a failure of utility electrical service from the electric power company, the building is equipped with an emergency generator, which starts automatically and within 10 seconds in the event of an electrical power failure. In the event of a power failure, the emergency generator will supply electrical power to the following areas within the building: Emergency lighting system: Stairwells Exit lights Exit corridors Tenant suites (limited lighting) Fire Department one-way and two-way emergency communication systems Fire alarm and detection system A minimum of one elevator in the parking garage and one elevator in the high-rise elevator banks Fire pump Sump pumps Supply air fans when used as a component of the building smoke management system Exhaust air fans when used as a component of the building smoke management system Stairwell pressurization fans Elevator hoist way pressurization fan(s) Power Failure Procedures 1. The emergency generator will start automatically and supply emergency power to the above-mentioned systems within ten (10) seconds. 2. All elevators will stop and then return to the first floor, one at a time, where the doors will open and allow all passengers to exit. Once all elevators have returned to the lobby, the elevator in the parking garage and one in the high-rise elevator core will then operate in a normal capacity on emergency power. 3. The emergency lighting system will turn on within ten (10) seconds of a power failure. The emergency lighting system will provide light in the office areas, corridors and stairwells to enable people to see where they are going. Emergency Procedures: Severe Weather When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two (2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm condition, etc. A Watch becomes effective when atmospheric conditions are present that can produce the particular weather phenomenon. A Warning means that the weather condition has been spotted and prompt action must be taken to enhance safety. Except in very rare circumstances, the decision to evacuate the building based on the above weather reports will not be made by Building Management, but rather by each Tenant Company. However, in the event these conditions do exist, the following guidelines should adhered to: Move away from outside windows. If the windows in your offices are supplied with blinds, close the blinds (this will provide protection from broken glass). Do not panic. If evacuated, lock all desk drawers and take all items of value with you. If evacuated, use a route that is in the building interior and stay away from large expanses of glass and windows. Use the stairwells rather than the elevators. If evacuated, do not return to your office until advised to do so. Emergency Procedures: Stranger in Building and Hostage Situation Stranger in Building The best way to avoid having to deal with a stranger in the building is to help ensure that all security policies are followed and keep valuables locked away and office doors locked when offices are not occupied. Don’t create an ideal opportunity that will attract strangers. If a stranger is discovered in the building, it is best to address the person(s) in a non-threatening manner, asking who/what they are looking for. Never attempt to restrain the individual(s). If they become confrontational do not react aggressively. Immediately remove yourself from the situation and contact building security, giving them the description of stranger(s). Building Security will immediately respond to the location and address the stranger(s); meanwhile a call from Security will be placed to the Police Department requesting an officer. Hostage Situation Report any situation involving hostages to the Denver Police Department by calling 911. Helpful information to give the Police Department includes: 1. A physical description of the person(s) and their location 2. Whether or not they are armed 3. The number of hostages and their location After the Police have been notified, inform Security Desk at 303-744-4581 of the situation. Security will report the presence of suspicious individuals in or about the property to Building Management. A physical description of the person and the location they were last seen will also be important information to communicate. Emergency Procedures: Tornado Any restroom or stairway areas inside of the building will provide the best protection in case of a tornado. If you hear a Civil Defense siren and/or tornado advisory announcement in the building, please proceed to one of those areas and follow the procedures outlined below: Tornado Procedures 1. When a tornado watch is announced, this means that tornadoes are expected in, or near our area. Keep your radio or television set tuned to a local station for information and advice from your local government and the weather service. Also, keep watching the sky, especially to the south and southwest. If you see any revolving, funnel-shaped clouds, report them immediately by telephone using the 911 emergency number. 2. When a tornado warning is issued, it means that a tornado has actually been sighted, or has been indicated by radar, and this or other tornadoes may strike in your vicinity. Public warning will come over the radio, TV, or by five-minute steady blasts of siren by the Civil Defense warning system. Take the following actions immediately! Actions to Take An announcement shall be made by building personnel using the public address system (fire alarm “all call”) to warn tenants that a tornado warning/watch has been issued for the area and that it is advisable to have all occupants move to a safe location in the building away from the exterior glass and not to exit the building until all clear is given. Take the following actions immediately: 1. Get away from the perimeter of the building and exterior glass. Close drape, blinds, etc., if time permits. 2. Leave your office if located on the building perimeter - close the door. 3. Go to the center of the building - bathrooms or the stair enclosures. 4. Sit down and protect yourself by putting your head as close to your lap as possible, or kneel, protecting your head. 5. Do not use elevators and do not go to the first floor lobby or outside the building. 6. Keep your radio or television set turned to a local station for information. 7. Do not use the telephone to get information or advice. This only ties up circuits. Updated information will be passed on to you via the building public address system as often as possible. 8. If you are trapped in an outside office, seek protection under a desk. Keep calm. Emergency Procedures: Toxic Hazards If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call 911. Provide the building’s address, your floor and phone number, and also what type of spill has occurred. Take appropriate action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials. Introduction: Welcome The tenant information provided in this Electronic Tenant® Handbook is meant to provide you with a better understanding of Gates Corporation World Headquarters, managed by The JONES Realty Group, Inc. and to facilitate your company’s operations. There is a great deal of information contained within this handbook; take the time to familiarize yourself with this handbook and it will become a valuable resource for you and your company. Please note that we are available to help in any way possible. Your first call for any problem or question can always be directed to us and we will assist you from there. Every attempt has been made to provide current and accurate information in this handbook, but it is possible that some items will change over time. We will promptly notify you of any such changes. Please feel free to contact us with any questions you may have. We are here to serve you. Welcome to Gates Corporation World Headquarters; a premier property of The JONES Realty Group, Inc. Introduction: About The JONES Realty Group, Inc. Company Overview The JONES Realty Group, Inc. was formed in June, 1994 by Douglas L. Jones who is the Owner and President. We are a corporate real estate investment services group with a primary focus on asset management, brokerage, acquisition and development of commercial properties in the Denver, Colorado area. Foremost, our property management goal is to allow our tenants to optimize their business by providing an environment that allows them to conduct their business comfortably and efficiently. Our goal is to exceed everyone’s expectations. The President and Senior Vice President are committed to whatever measures are necessary to achieve goals for the building and the total and complete satisfaction of all tenants. This same approach to the customer will prevail throughout the staff, vendors, contractors and anyone who has contact with the building – we will make the building smile. Mission Statement The JONES Realty Group, Inc. is dedicated to providing an optimum level of service to our tenants - our customers. Our personnel strive to continuously achieve the highest standards of performance to more effectively meet the needs of our tenants in the most professional manner possible. Strongly supporting professional development and leadership amongst our staff enables us to successfully comply with change. The JONES Realty Group, Inc. is unique in that our goal is to exceed everyone’s expectations. Communications through meetings with tenants, newsletters and surveys ensures we remain cognizant of tenant’s needs and enables us to review our performance. To enhance the quality of life for all of our tenants, we are constantly monitoring interior and exterior cleanliness, air quality and physical plant care. Improvement is an on-going process. Foremost, our goal is to support our tenants so they can optimize their business by providing an environment that allows them to conduct their business comfortably and efficiently, with a positive, professional image. The JONES Realty Group’s goal is to exceed everyone’s expectations. Please click here to view The JONES Realty Group's Organizational Chart Introduction: About Gates Corporation World Headquarters Gates Corporation World Headquarters is a 10-story, 285,197 square foot building that gained recognition for its design, winning an award at the 2003 Rocky Mountain Commercial Real Estate Expo. It is located adjacent to the extension of the 16th Street Pedestrian Mall at the gateway to downtown Denver. The first office project to be built in The Central Platte Valley Metropolitan District (CPVMD) – a master-planned, mixed-use area – the building features an architecturally-significant “curved glass curtain wall” that offers panoramic views of downtown as well as the front range and rests on top of a series of two-story columns that form a pedestrian colonnade. Situated on a triangular site near historic Denver Union Station – the hub of Denver’s planned multi-modal transportation center – Gates Corporation World Headquarters is at the heart of mass transit, downtown housing and entertainment venues, making it a dynamic part of a growing urban community. In 2007, the building was awarded by Building Owners and Managers Association (BOMA) with the prestigious TOBY award (The Office Building of the Year) both locally and regionally. The building features one level of underground parking, an interior loading dock, a corporate fitness center on the ground floor and a vertical two-story lobby featuring full-height glass windows, stainless steel, bird’s-eye maple paneling and granite finishes. Designed for maximum flexibility, the building offers floor-by-floor HVAC systems, emergency electrical generators, transient voltage surge suppression and state-of-the art fiber optic service. Nearby are the Pepsi Center arena and Coors Field, as well as the 16th Street Mall Retail corridor, The Children’s Museum of Denver, Elitch Gardens Amusement Park, and the Downtown Aquarium. COMMUNITY IMPACT In the Denver area, the Gates Corporation and The JONES Realty Group, Inc. support many charities with their contributions. The entities which have received contributions include: American Cancer Society, American Heart Association, American Red Cross, Children’s Hospital, Colorado Outward Bound, Food Bank of the Rockies, Kids Cure for Cancer, March of Dimes, Museum of Nature and Science, September 11th Fund, Special Olympics Colorado, United Way, Denver Rescue Mission, Susan G. Komen Cancer Research, Museum of Contemporary Art, Denver Botanic Gardens, Cystic Fibrosis Foundation, Volunteers of America and local DARE programs and scouting organizations. Gates Corporation and Legacy Plaza, LLC collaborated with RTD, the City and County of Denver, and Central Platte Valley Metro District to create a new sculpture garden on an approximate one acre site across Wewatta Street from the building. The building also hosted the World Trade Center Denver and US Chamber of Commerce “China Roundtable” in December, 2006. Blood Drives are held periodically in conjunction with the Bonfils Blood Center. NAPA Sneak Peak Event was held June 1, 2007 at Gates Corporation World Headquarters. This featured NASCAR drivers and cars in a fund raiser for reconstruction due to tornado damage in Greensburg, Kansas. During the holidays, we participate in the Salvation Army program for disadvantaged families. Each year families are supported with gifts and food which they would otherwise not receive. In July, 2006 the use of the parking lot was donated to the Alliance for Sustainable Colorado, a non-profit organization, during their open house. The roof of the Gates Corporation World Headquarters is used as the launch platform for the Veteran’s Day fireworks display each year which is choreographed to music. The premiere event was emceed by 9News’ Bob Kendrick and Mayor John Hickenlooper and was organized by VFW Post #1, the Nation’s first VFW post. In 2006 the building first received the EPA Energy Star recognition award for utilizing good energy management practices. This EPA label has been renewed each subsequent year and is current to date. Gates earned back-to-back honors when it was awarded the 2006 Strategic Partner Award by the World Trade Center (WTC) OF Denver and the 2006 Top Company Award from Colorado Biz magazine. The Strategic Partner Award recognized a member company that has provided extraordinary support to enable the association to accomplish its mission with limited resources. The Top Company Award recognizes Colorado businesses that demonstrate exceptional achievements and performance in the areas of financial performance and community involvement. Building Accessibility The building is situated on a triangular corner block, which in encompassed by 15th Street, Delgany Street and Wewatta Street. There is a ramp located at either end of the main building entrance sidewalk along Wewatta Street, on Delgany St. corner and on 15th Street corner, providing handicapped access to the building. All of the common area hallways and door widths are ADA compliant, including 22 restrooms throughout the facility. Each restroom is equipped with one handicapped stall on every floor. There are 4 handicapped stalls available on the ground floor of the building. Millwork and finishes throughout the tenant space were constructed with ADA specifications and friendliness in mind. Therefore, countertops in each break room, all vanity countertops inside the restrooms and drinking fountains throughout are at the proper height for wheel chair accessibility. An automatic door opener has been installed with two push plates, one for ingress and one for egress, at the main entrance to the building. Building signage, suite signs and restroom signs are ADA compliant with Braille and tactile. Elevator cabs have ADA compliant Braille and tactile numbers. Each floor's elevator door frame is numbered in Braille and tactile as well. Introduction: Operating Instructions Navigation You move through The Electronic Tenant® Handbook just as you would a traditional Internet site. It’s as simple as pointing and clicking. The main page features a Table of Contents that provides links to each Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the clearly labeled link on every page. Special Features This Electronic Tenant® Handbook has special features, such as a Service Request System and Search engine. In order to take advantage of these useful features, you must have Adobe Acrobat Reader installed on your computer. This software is free and easy to use, and can be obtained by clicking here. Updates The Electronic Tenant® Handbook is updated on a regular basis, so please be sure to periodically check for updates and new information. If you are having trouble accessing the Electronic Tenant® Handbook or need assistance, please e-mail or call The JONES Realty Group, Inc. Policies and Procedures: Contractors Any contractor, prior to working on site, must fill out and submit Gates Corporation World Headquarters HSEMS Contractor Briefing Packet, which may be obtained from The JONES Realty Group, Inc. This document is an internal tool used by Gates to ensure any contractor understands and will comply with Gates' policies related to health, safety and the environment. Additionally, a certificate of insurance will be required in advance of performing any work at the facility, which complies with present day building ownership requirements. All contractors, if applicable, must be party to or bound by agreement to the region the property is located and affiliated with the Building and Construction Trade Council of the AFL-CIO. Policies and Procedures: General Rules and Regulations Landlord and Tenant, or any others permitted by Tenant to occupy or enter the Premises, agree that the following Rules and Regulations will be abided by at all times. 1. The sidewalks, entries, passages, corridors, stairways, and elevators of the Building shall not be obstructed by Tenant, or Tenant's agents or employees, or used for any purpose other than ingress to and egress from the Premises. 2. Movement in or out of the Premises of furniture or office equipment, or dispatch or receipt by Tenant of any bulky materials, merchandise, or materials which requires use of elevators, is restricted to the freight elevator. Movement through the Building entrances or lobby shall be restricted to such hours as designated. All such movement shall be scheduled with The JONES Realty Group, Inc.. See Move Policy for further details. 3. Tenant shall not place within the Building any objects which exceed the floor weight specifications of the Building without the express prior written consent of Landlord. The placement and positioning of all such objects within the Building shall be reasonably prescribed by Landlord and such objects shall, in all cases, be placed upon plates or footings of such size as shall be reasonably prescribed by Landlord. Any damage done to the Building by taking in or removing any heavy article or from overloading any floor in any way shall be paid by Tenant. Defacing or injuring in any way any part of the Premises by Tenant, his agents or employees shall be paid by Tenant. 4. During the entire term of this Lease, Tenant shall at Tenant's expense install and maintain under each and every caster chair a chair pad to protect the carpeting. 5. No signs, awnings, showcases, advertising devices or other projections or obstructions shall be attached to the outside walls of the Building or attached or placed upon any Common Areas without the express prior written consent of Landlord. No blinds, drapes or other window coverings shall be installed in the Building without the express prior written consent of Landlord. Tenant agrees to abide by Landlord's rules with respect to maintaining uniform curtains, draperies and linings at all windows and hallways. No sign, picture, advertisement, window display or other public display or notice shall be inscribed, exhibited, painted or affixed by Tenant upon or within any part of the Premises in such a fashion as to be seen from the outside of the Premises or the Building without the express prior written consent of Landlord. In the event of the violation of any of the foregoing by Tenant, Landlord may within fifteen (15) days of written notice to Tenant, during which period Tenant may repair same, remove the articles constituting the violation without any liability unless a loss other than said removal arises from Landlord's willful or negligent acts or omissions, and Tenant shall reimburse Landlord for the reasonable expenses incurred in such removal upon demand and upon submission of applicable bills as Additional Rent under the Lease. Interior signs on doors and upon the Building directory shall be subject to the express prior written approval of Landlord and shall be inscribed, painted, or affixed by Landlord at the reasonable expense of Tenant upon submission of applicable bills to Tenant. 6. Initial name and number plates on doors shall be provided by Landlord and any revisions or changes thereto shall be at the expense of Tenant. 7. Tenant shall not employ any person or persons other than the janitor or cleaning contractor of Landlord for the purpose of cleaning or taking care of the Premises without the prior written consent of Landlord. Landlord shall be in no way responsible to Tenant for any loss of property from the Premises, however occurring, or for any damage done to Tenant's furniture or equipment by the janitor or any of the janitorial staff, or by any other person or persons whomsoever. The janitor of the Building may at all times keep a pass key, and other agents of Landlord shall at all times be allowed admittance to the Premises. 8. Water closets and other water fixtures shall not be used for any purpose other than that for which they are intended; any damage resulting to the same from misuse on the part of Tenant or Tenant's agents or employees shall be paid for by Tenant. No person shall waste water by tying back or wedging the faucets or in any other manner. 9. Except for seeing-eye dogs for the blind and hearing ear dogs for the deaf, no animals shall be allowed in the offices, halls, corridors and elevators of the Building. No persons shall disturb the occupants of this or adjoining buildings or premises by the use of any radio, sound equipment or musical instrument or by the making of loud or improper noises. 10. Except for wheelchairs, no vehicles, including bicycles, shall be permitted in the offices, halls, corridors, and elevators in the Building, nor shall any vehicles be permitted to obstruct the sidewalks or entrances of the Building. 11. Tenant shall not allow anything to be placed on the outside of the Building, nor shall anything be thrown by Tenant or Tenant's agents or employees out of the windows or doors, or down the corridors, elevator shafts, or ventilating ducts or shafts of the Building. Tenant, except in case of fire or other emergency, shall not open any outside window. 12. All keys to the exterior doors of the Premises shall be obtained by Tenant from Landlord, and Tenant shall pay to Landlord a reasonable deposit determined by Landlord from time to time upon written notice to Tenant for such keys. Tenant shall not install additional locks or bolts of any kind upon any of the doors or windows of or within the Building, nor shall Tenant make any changes in existing locks or the mechanisms thereof. Tenant shall, upon their termination of its tenancy, provide Landlord or its representative with the combinations to all combination locks on safes, safe cabinets and vaults and deliver to Landlord all keys to the Building, the Premises and all interior doors, cabinets, and other key-controlled mechanisms therein, whether or not such keys were furnished to Tenant by Landlord. Tenant shall pay to Landlord the reasonable cost of replacing the same or of changing the lock or locks opened by such lost key if Landlord shall reasonably deem it necessary to make such a change. 13. Tenant shall not mark, paint, drill into, cut, string wires within, or in any way deface any part of the Building except normal picture hanging apparatus, without the express prior written consent of Landlord. Upon removal of any wall decorations or installations or floor coverings by Tenant, any damage to the walls or floors shall be repaired by Tenant at Tenant's sole cost and expense. Without limitation upon any of the provisions of the Lease, Tenant shall refer all contractor's representatives, installation technicians, and other mechanics, artisans and laborers rendering any service in connection with the repair or permanent improvements of the Premises to Landlord for Landlord's approval before performance of any such service. This Section 13 shall apply limitation installation of telephones, telegraph equipment, electrical devices and attachments and installations of any nature affecting floors, walls, woodwork, trim, windows, ceilings, equipment or any other portion of the Building. Plans and specifications for such work, prepared at Tenant's sole expense, shall be submitted to Landlord and shall be subject to Landlord's express prior written approval in each instance before the commencement of work. All installations, alterations and additions shall be constructed by Tenant in a good and workmanlike manner and only good grades of material shall be used in connection therewith. The means by which telephone, telegraph and similar wires are to be introduced to the Premises and the location of telephones, call boxes and other office equipment affixed to the Premises shall be subject to the express prior written approval of Landlord. 14. Tenant shall not install or use in the Building any air conditioning unit, engine, boiler, generator, machinery, heating unit, stove, water cooler, ventilator, radiator or any other similar apparatus without the express prior written consent of Landlord, and then only as Landlord may reasonably direct. Explosives or other articles deemed extra hazardous shall not be brought into the Building Complex. 15. Any painting or decorating as may be agreed to be done by and at the expense of Landlord shall be done during regular weekday working hours. Should Tenant or Landlord find it necessary to do such work on Saturdays, Sundays, holidays or outside of regular working hours, Tenant shall pay for the extra cost thereof. 16. Tenant, its agents, and employees shall, before leaving the Premises unattended, close and lock all doors and shut off all lights. Subject to applicable fire or other safety regulations, all doors opening onto Common Areas, as hereinafter defined, and all doors upon the perimeter of the Premises shall be kept closed and, during the non-business hours, locked, except when in use for ingress and egress. If Tenant uses the Premises after regular business hours or on non-business days, Tenant shall lock any entrance doors to the Building or to the Premises used by Tenant immediately after using such doors. Tenant and its employees shall use ordinary care to safeguard their belongings by locking the Premises when not in use and during times other than Ordinary Business Hours, by locking their automobiles, and by taking reasonable precautions with respect to items such as handbags, wallets and other valuables. 17. Tenant shall comply with all requirements necessary for the security of the Premises, including the use of service passes issued by Landlord for after hours removal of office equipment, packages, and signing in and/or out in security register in Building lobby after hours. Landlord reserves the right to deny entrance to the Building or remove any person from the Premises in any case where the conduct of such person involves a hazard or nuisance to any tenant of the Premises or to the public or in the event of fire or other emergency, riot, civil commotion or similar disturbance involving risk to the Premises, tenants or the general public. The Landlord also reserves the right to make such rules and regulations as it may see fit concerning the use of electric current, water and other supplies of the Building and to designate such hours as the Building may be closed. 18. All glass, locks and trimmings, in or about the doors and windows and all electric globes and shades belonging to Tenant or Landlord in the Premises shall be kept whole; and whenever broken by Tenant, shall be immediately replaced or repaired and put in order by Tenant under the direction and to the satisfaction of Landlord. 19. Canvassing, soliciting and peddling in the Building is prohibited, and Tenant shall cooperate to prevent the same. Tenant shall notify the Building Manager promptly of any unauthorized person who is soliciting from or causing annoyance to tenants, their employees, guests or invitees. 20. Tenant shall not deposit any trash, refuse, cigarettes, or other substances of any kind within or out of the Building except in refuse containers provided therefore. Tenant shall exercise its best efforts to keep the Common Areas clean and free from rubbish. 21. To ensure orderly operation of the Premises, no deliveries of any kind or nature shall be made to any leased area except by persons appointed or approved by Landlord in writing. There shall not be used in any space or in the public halls of the Building, either by Tenant, by employees, or others, in the delivery of receipt of merchandise, any hand trucks, except those equipped with rubber tires and side guards. Hand trucks are not permitted in the Passenger elevators. 22. Tenant shall be responsible for any damage to carpeting and flooring as a result of rust or corrosion of the file cabinets, pot holders, roller chairs and metal objects. 23. Tenant shall not use the Building for lodging, sleeping, cooking, or for any immoral or illegal purposes or for any purpose that will damage the Building, or the reputation thereof, or for any purposes other than those specified in the Lease in the Landlord's reasonable judgment. 24. Tenant shall not obstruct or interfere with the rights of other persons having business in the Building or in any way injure or annoy such persons. 25. Tenant shall not commit any act or permit anything in or about the Building which shall or might subject Landlord to any liability or responsibility for injury to any person or property by reason of any business or operation being carried on, in or about the Building or for any other reason, subject to the terms of this Lease. 26. Employees of Landlord shall not receive or carry messages for or to Tenant or any other person, nor contract with nor render free or paid services to Tenant or Tenant's employees, contractors, agents, invitees, licensees, guests or visitors. 27. Wherever Tenant is obligated under these Rules and Regulations to do or refrain from doing an act or thing, such obligation shall include the exercise by Tenant of its best efforts to secure compliance with such obligation by the employees, contractors, agents, invitees, licensees, guests and visitors of Tenant. The term "Building" and "Premises" shall include the Premises, and any obligations of Tenant hereunder with regard to the Building and Premises shall apply with equal force to the Premises and to other parts of the Premises. 28. Tenant shall not tamper with or attempt to adjust temperature control thermostats in the Premises. Landlord shall make adjustments to thermostats on call from Tenant. 29. With respect to Tenant's use of the Premises, Tenant shall at all times, at its own cost and expense, comply with all federal, state and local laws, ordinances, regulations and standards relating to the use, analysis, production, storage, sale, disposal or transportation of any hazardous materials ("Hazardous Substance Laws"), including oil or petroleum products or their derivatives, solvents, PCB's, explosive substances, asbestos, radioactive materials or waste, and any other toxic, ignitable, reactive, corrosive, contaminating or pollution materials ("Hazardous Substances") which are now or in the future subject to any governmental regulation. 30. Tenant agrees that Landlord may reasonably amend, modify, delete or add new and additional rules and regulations for the use and care of the Premises, the Facility and the Facility Complex. Tenant agrees to comply with all such rules and regulations upon notice to Tenant from Landlord. 31. In case of invasion, mob, riot, public excitement, or other commotion, Landlord reserves the right to prevent access to the Building during the continuance of the same by closing the doors or otherwise, for the safety of the Tenant or Landlord and protection of Property in the Building. 32. Landlord will not be responsible for lost or stolen personal property, equipment, money or jewelry from Tenant’s area or any public rooms regardless of whether such loss occurs when such area is locked against entry or not. 33. Tenant and its employees, agents, and invitees shall observe and comply with the driving and parking signs and markers in areas in and surrounding the Building. Policies and Procedures: Smoking Gates Corporation World Headquarters maintains a no smoking policy throughout the building, including all common areas, the lobby, rest rooms, stairwells and elevators. Please do not smoke at building entrances or anywhere on the same block where the building is positioned. This policy is enforced by Gates Corporation and building management personnel.