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					Talking Business



TALKING BUSINESS
Language Learning Schemes for the World of Work.

Produced by teachers in the East Riding of Yorkshire and Hull and available for use with language learners in schools, colleges and
businesses.

                                                              Contents:

                                                                                                      Page
Introduction                                                                                          2
List of authors                                                                                       4
Modern Languages for Vocational students in Key Stage 4: A Learning Scheme                            5
Modern Languages for Apprentices and New Employees: A Learning Scheme                                 16
Modern Languages for Businesses: A Learning Scheme                                                    43
Lesson Plans for Vocational Languages:
French
German
Spanish
Arabic
Greek
Italian
Japanese
List of Resources
Internet links



Published by the East Riding of Yorkshire School Improvement Service at the
Yorkshire Rose Comenius Centre, Wolfreton School, Kirk Ella, East Riding of Yorkshire.

Project Manager: John Gooder

July 2004
                                                                                                                                      1
Talking Business




Introduction
According to the Centre for Information on Language Teaching (CILT), one in five British companies knows that it is losing business through
inadequate learning skills, and experts reckon that Britain could double trade with Europe if it overcame language barriers. Furthermore, despite the
development of English as an international language, over 75% of people in the world speak no English at all.

The Talking Business Project was established in November 2003 by the East Riding of Yorkshire Council to raise the profile of language teaching
and learning within the East Riding and Hull areas, and to produce materials and provide courses to facilitate this process. It is supported by
Yorkshire Forward, CILT, the Regional Languages Network for Yorkshire and Humber and the Humberside Learning and Skills Council.

The project brings together 26 language teachers who have trained in the modern language needs of local businesses, and in the development of
materials and teaching methods.

There are three Learning Schemes produced as part of this project, which while they are complementary, address the needs of three differing
audiences:

      School pupils in Key Stage 4 studying languages as part of a structured vocationally-focussed programme

      Young people aged 16-19 who have recently begun employment and are taking part in Apprenticeship schemes

      Employees whose businesses see the need for MFL skills in personal. professional and company development.


The AIMS of the Project are:

   To increase the numbers of front-line employees with language competence
   To make local businesses competitive in the European Market
   To contribute to the targets for increased prosperity in the East Riding

The OBJECTIVES of the Project are:

 To raise awareness of the needs and availability of training in MFL among the current and future workforce, and the role of MFL as a skill in
increasing employability
 To develop a network of delivery centres within the East Riding and Hull
 To train deliverers in the needs of businesses
                                                                                                                                                        2
Talking Business


   To develop a programme of training for existing and future employees in languages for business use

The overall aim of this project is to develop a particular skill in the workforce – that of multi-lingualism, a skill which is urgently needed. It aims to
stress the means by which this skill can be acquired, but also, through a media campaign, to make the workforce and employers aware of the value
of this skill both as a key to employability and to greater prosperity and profitability for the region. As such it sits alongside the sentiments expressed
in the National Strategy for Languages published by the DfES in December 2002, and begins to bring about the realization of the National Strategy
at sub-regional level. The methodology described in this project is replicable throughout the Region of Yorkshire and the Humber, and is being
considered by the Regional Development Agency as a pilot for the delivery of a language learning programme for the whole region.
The project will also be delivered using a mixture of media, which include remote or on-line learning, utilizing the Managed Learning Environment (e-
riding) which the East Riding has created, and the interactive Learnlinc software This will allow access for trainees who are unable to reach a
designated centre, and will therefore make cost-effective use of licences purchased by the Authority to be used by post-16 students during the day

As a result of this project there will be:
 A revitalized curriculum for language learning across the sectors
 Programmes available for learning languages in at least three different contexts: school, college and workplace
 New methods of course delivery using mixed media will have been developed, exploiting new technologies to the full, as well as traditional face-
to face delivery
 A group of 26 teachers familiar with the needs of business and capable of delivering appropriate language courses; this will have significant
impact on their personal professional development
 Businesses in the region with front-line employees able to handle contacts with foreign clients in their language
 A body of training materials will have been produced which will outlive the life of the project

The Learning Schemes are designed for use by teachers in each of the sectors listed above. They are by no means prescriptive but may be used to
assist in the construction of courses aimed at the three target audiences.They have been produced in English in order to be readily adapted for any
chosen language.

Also included are a selection of lesson plans to be used in conjunction with the Learning Schemes, and a list of teaching materials available in the
seven target languages covered by the project. These can be accessed at the e-Riding website (www. eriding.net) and used by East Riding
language teachers and others.

My thanks go to the members of the Talking Business team for their many contributions, and to David Stork, Adviser for MFL, East Riding for his
support and inspiration.


John Gooder
Project Manager.

                                                                                                                                                          3
Talking Business



List of authors

                     Languages taught:
Andreas Andreakos    Greek
Wendy Atkinson       French, Spanish
Alexandra Bankoff    Italian
Victoria Chilton     French, German
John Clarkin         French, Spanish
Don Cowan            German
Laamar Dlaimi        Arabic, Spanish, French
Babette Dorton-Scott French
Jane Edwards         French, German, Spanish
Elaine Gibson        French
Margaret Gilliard    French, German
Isabel Garcia Ibiza  Spanish
Ellen Lill           French
Juan Carlos Lino     Spanish
Joycelyn Maguet      Spanish
Karine Marshall      French
Claudia McDonnell    Spanish
Richard Moverley     German
Sylvia Murray        German, French
Tomomi Sands         Japanese
Isabel Smedley       Spanish
Brenda Sturgess      French
Clare Tallentire     French, German, Spanish
Sarah Venard         French
Paula West           Spanish
Marie-France Wood French
                                               4
Talking Business                                                     Learning Scheme: Key Stage 4



TALKING BUSINESS

Modern Languages for Vocational students in Key Stage 4

We take the teaching of Modern Foreign Languages as an entitlement in Key Stage 4 very seriously. Pupils who will
not necessarily7 follow the GCSE route in Languages do need nevertheless to gain further skills in language and
knowledge of other cultures, in order to take maximum advantage of the career opportunities open to them.

We have therefore put together a Learning Scheme which we hope covers the key areas of practical language
learning which our pupils will need.

The Scheme consists of 8 units which could be adated to courses of different lengths. A tyupical approach might be
to allocate one hour per week for one year to the study of a modern language, asa part of a vocational learning
package, which might be in Engineering, Leisure and Tourism or Health and Social Care, for example. The
assumption is that pupils will be new to the particular language chosen.

Many of the teaching materaials that we have produced are particularly relevant to pupils of this age, and can be
accessed at www.eriding.net – click on MFL. Preogress can be assessed using schemes such as the Certificate of
Business Language Competence (OCR), and assessment units being produced as pasrt of NVQs. The DfEE‟s
Languages Ladder is being piloted this year, and will be a further useful assessment tool. Some schools may
choose to offer a „half-GCSE‟ inj languages in order to combine the courses with other subjects. As with all three
Learning Schemes in this package, the KS4 Scheme is written in Renglish, and can be adapted for any chosen
language.




                                                                                                                     5
Talking Business                                                   Learning Scheme: Key Stage 4


Key Stage 4 Vocational Languages – Learning Scheme

Unit 1: GREETINGS & MEETINGS        Unit 4: DIRECTIONS                           Unit 7: SHOPPING

      Hello/goodbye                     How do I get to..?                            Shopping for Food
      Introducing yourself              Where is..?                                   Shopping for Clothes
      Forms of address                  Is there ….nearby?                            Bureau de change
      Professions                       Places in town
      Nationalities                     Roadsigns
      Numbers 1-10                      Means of transport
      Alphabet                          Tourist office
      Formal/informal                   Giving directions

                                    Unit 5: FOOD & DRINK                         Unit 8: PROBLEMS & COMPLAINTS
Unit 2: TALKING ABOUT YOURSELF
      Where you live
                                                                                       Hotel/restaurant/café
      Family                             Ordering
                                                                                       Lost property
      Self description                   Typical food/drinks
                                                                                       Deliveries
      Your age                           Paying
                                                                                       Service
      Basic questions                    Social conventions
                                                                                       Late payment
      Your CV                            Cultural differences
                                                                                        Broken
      Colours
                                                                                        Shopping – size/colour
      Numbers 11-20

Unit 3: BOOKINGS
      Hotel/plane/taxi/train       Unit 6: HEALTH
      Money – euros
                                         Parts of the body/face
      Forms of payment
                                         Symptoms
      Numbers 1-100
                                         In the chemist‟s
      Days
                                         At the doctor‟s
      Months
                                         Vocabulary
      Revise alphabet
      Email/fax/phone

                                                                                                                  6
    Talking Business                                                                     Learning Scheme: Key Stage 4


                                                        Unit 1 : GREETINGS & MEETINGS

        TOPIC                       CONTENT                        INTENDED                    RESOURCES                    ASSESSMENT
                                                                   OUTCOMES                                                  ACTIVITIES
1   Greetings              Hello                           Students will be able to:     Power point                   Student responses to
                           Goodbye                                                       Flash cards                  tutor‟s question
                           Good morning                     Give and respond to         Presentation
                           Good afternoon                     greetings.                 Sound /video files              Pair work activities.
                           Good evening                                                  Teachers‟ own selection
                           Have a good trip!                                            of relevant material
                           Good luck!
2   Introductions          Say your name                    Recognise and use             Flash cards                 Basic role play cards
                           Ask each other‟s name           appropriate forms of            Teachers‟ own material      Student responses to
                           Polite formulations             address.                                                    tutor‟s question
                                                                                                                        
3   Professions            I work for ~                     Say their professions &       Flash cards                 Listening
                           I am ~ (nationality)            nationalities.                  Teachers‟ own material      Role plays
                           Asking other‟s                   Ask other‟s.                                               Student responses to
                                                             Positively recognise                                      tutor‟s question
                                                            difference between country &
                                                            nationality.

4   Numbers 1~31        Numbers 1~31                        Count and use numbers         Flash cards                 Listening
                        The sounds of individual letters   1~31.                           Teachers‟ own material      Role plays
    Alphabet           of alphabet                           Spell their names.                                         Student responses to
                                                                                                                        tutor‟s question




                                                                                                                                                    7
Talking Business                                                                    Learning Scheme: Key Stage 4


                                                   Unit 2: TALKING ABOUT YOURSELF

           TOPIC                CONTENT                    INTENDED                 RESOURCES                 ASSESSMENT
                                                           OUTCOMES                                           ACTIVITIES
      1    Where you live       Saying place you live,     Specify where you live   Powerpoint f/card         Student responses to
                                countries (7) compass      & ask &                  presentation              tutor‟s question
                                points                     Understand where         Sound/video files         Pairwork activities.
                                Types of house/location    others live              Teachers‟ own material    Listening
                                of housing
      2    Talking about your   Immediate family           To be able talk about    Powerpoint f/card         Student responses to
           family               members                    family members           presentation              tutor‟s question
                                                                                    Sound/video files         Pairwork activities.
           Colours              10 colours                 To say & recognise       Teachers‟ own material    Listening
                                                           colours
      3    To describe your /   Hair/eyes                  To be able to describe   Powerpoint f/card         Student responses to
           some one else‟s      Modifiers: very, quite     yourself & another       presentation              tutor‟s question
           physical             tall/small fat/thin        person                   Sound/video files         Pairwork activities.
           appearance &                                                             Teachers‟ own material    Listening
           personality                                                                                        Homework

      4    Numbers 1-50         Ages: I am __ years old.   To be able to say age    Powerpoint f/card         Pairwork activities.
                                How old are you?           and of other people      presentation              Listening
                                                                                    Sound/video files         Produce a CV
                                                                                    Teachers‟ own material




                                                                                                                                     8
    Talking Business                                                                           Learning Scheme: Key Stage 4


                                                  Unit 3 : GETTING THERE & STAYING THERE

          TOPIC                       CONTENT                             INTENDED                      RESOURCES                   ASSESSMENT
                                                                          OUTCOMES                                                   ACTIVITIES

1   Booking a room      To reserve a specific sort of room for x   Students will be able to:         Cloze tests               Producing a form
                        nights with dates.                                                           Prompt sheets            booking a room
                                                                    Book a hotel room.              Tapes                     Student responses to
                                                                    Ask for different               Teachers‟ own material   tutor‟s question
                                                                   facilities.
2   Arrival at the            Dialogue with a receptionist.                                         Prompt sheets             Basic role
    hotel                     Standard Qs &As in a hotel.          Register their arrival at       Teachers‟ own material    Student responses to
                                                                   a hotel.                                                    tutor‟s question
                                                                    Obtain information                                        
                                                                   about a hotel.

3   Asking for a bill      Numbers 1~1000                                                           Flash cards               Pair work
                           Different forms of payment              Pay for your room by            Teachers‟ own material    Role plays
                                                                   cash or credit card.                                         Student responses to
                                                                                                                               tutor‟s question
                                                                                                                               
4   Travel by train               To book                                                           Flash cards               Role plays
                           Single / return                          Reserve a seat on a             Cloze tests               Pair work
                          Smoking / non-S.                         train                             Teachers‟ own material    Student responses to
                          1st / 2nd class.                                                                                     tutor‟s question
                                Types of train
                                Need to change




                                                                                                                                                        9
Talking Business                                                                       Learning Scheme: Key Stage 4


                                                              Unit 4: DIRECTIONS

           TOPIC                CONTENT                  INTENDED                      RESOURCES                 ASSESSMENT
                                                         OUTCOMES                                                ACTIVITIES
      1    Directions           Places in a town         To learn the places in a      Powerpoint f/card         Pair work
                                Asking for and giving    town                          presentation              Role play
                                directions               Be able to give /ask for      Sound/video files
                                How far is..?            directions                    Teachers‟ own selection
                                                         To ask & ascertain how near   of relevant material
                                                         a building is?

      2    Means of             Asking for info        To understand                   Powerpoint f/card         Pair work
           transport            Recognition of map     -info on places of interest     presentation              Role play
           and Tourist Office   symbols                -opening/closing times          Sound/video files
                                Public transport       -Directions on foot             Teachers‟ own material
                                                       -public transport info &
                                                       maps
      3    Road signs           Maps                   To be able to                   Powerpoint f/card         Pair work
                                Roadsigns and cultural –recognise road signs           presentation              Role play
                                references                                             Sound/video files
                                                                                       Teachers‟ own material


      4




                                                                                                                              10
    Talking Business                                                                          Learning Scheme: Key Stage 4


                                                                Unit 5 : FOOD & DRINK

       TOPIC                        CONTENT                       INTENDED                         RESOURCES                        ASSESSMENT
                                                                  OUTCOMES                                                           ACTIVITIES

1   Meal times          Talk about meal times and        Students will be able to            Teachers‟ own material         Student responses to
                       typical food & drink.                                                                                 tutor‟s question
                                                            Say likes and dislikes
                        Talk about likes and dislikes.      Say what they eat & drink                                         Pair work activities.
                        Ask others the same.

2   Snacks             Ordering snacks & drinks                                               Teachers‟ own materia          Role play
                                                           Order snacks and drinks                                           Student responses to
                                                           Payment                                                          tutor‟s question
                                                           Revision of numbers and
                                                          money

3   Restaurants           Ordering a meal                                                    Teachers‟ own material         Role plays with manu
                          Cultural contexts               Understand a menu                                                 Student responses to
                                                           Order meal and make                                              tutor‟s question
                                                          payment




                                                                                                                                                         11
Talking Business                                                                    Learning Scheme: Key Stage 4


                                                              Unit 6: HEALTH

           TOPIC             CONTENT                    INTENDED                  RESOURCES                 ASSESSMENT
                                                        OUTCOMES                                            ACTIVITIES
      1    Parts of the      Parts of the body/face     Name parts of the body    Powerpoint f/card         Student responses to
           body/face                                    and face                  presentation              tutor‟s question
                                                                                  Sound/video files         Pairwork activities.
                                                                                  Teachers‟ own selection   Listening
                                                                                  of relevant material
      2    Symptoms          I have a pain in my ____   To be able to say where   Powerpoint f/card         Student responses to
                                                        something hurts and       presentation              tutor‟s question
                             My ____ hurts              give symptoms             Sound/video files         Pairwork activities.
                                                                                  Teachers‟ own material    Listening
                                                                                                            Role play prompt cards
                             I have a fever/ the
                             flu/diarrhoea
                             I feel sick
      3    At the chemist/   Saying how long you        To be able to describe    Powerpoint f/card         Student responses to
           doctors           have                       pains and symptoms        presentation              tutor‟s question
                             Felt ill                                             Sound/video files         Pairwork activities.
                             I would like aspirin/      Understand treatments     Teachers‟ own material    Listening
                             Paracetamol                                                                    Role play prompt cards
                             Saying owch
                             One per day/ three times
                             per day with food/with
                             water




                                                                                                                                     12
    Talking Business                                                                     Learning Scheme: Key Stage 4


                                                                Unit 7 : SHOPPING

            TOPIC                     CONTENT                       INTENDED                     RESOURCES                   ASSESSMENT
                                                                    OUTCOMES                                                  ACTIVITIES

1   Shopping for food       Revision of numbers             Students will be able to:        Teachers‟ own material    Student responses to
                            Introduce weights &                                                                        tutor‟s question
                           measurements.                      Purchase items and                                        Pair work activities.
                            Asking for items in food shop   make payment


2   Shopping for clothes    Colours                                                          Flash cards               Basic role play cards
                            Sizes                            Purchase an item of            Teachers‟ own material    Student responses to
                            Too big/ small                  clothing in correct size.                                  tutor‟s question
                            Asking for items in different
                           size, colours, etc.
                            “Can I try it on?”
                            Payments


3   Bureau de change          Revision of numbers                                            Flash cards               Maths
                              Understand exchange rates.     Exchange money and             Teachers‟ own material    Role plays
                                                             cheques                          Money                     Student responses to
                                                                                                                        tutor‟s question




                                                                                                                                                  13
Talking Business                                                                     Learning Scheme: Key Stage 4


                                             Unit 8: PROBLEMS AND COMPLAINTS

           TOPIC             CONTENT                    INTENDED                     RESOURCES                  ASSESSMENT
                                                        OUTCOMES                                                ACTIVITIES
      1    Complaints in a   _____ does not work.       Be able to report problems   Powerpoint f/card          Pair work
           hotel             _____ is broken.           in a hotel                   presentation               Role play prompt cards
                             I do not have _____.                                    Sound/video files
                             It is too noisy/cold/                                   Teachers‟ own material
                             hot
      2    Complaints in a   ____ is missing.           Be able to report problems   Powerpoint f/card          Pair work
           restaurant        I need____                 in a restaurant to the       presentation               Role play prompt cards
                             Please.                    waiter/manager.              Sound/video files
                             I would like____.                                       Teachers‟ own material
                             _____ is dirty.
                             The food is
                             cold/bad/raw
      3    Lost property     I have lost my______.      To be able to                Powerpoint f/card          Pair work
                             It is big/small + colour   –say what I have lost        presentation               Role play prompt cards
                             I lost it at + place       -describe it size/colour     Sound/video files
                             I lost it on + date        -say where and when I lost   Teachers‟ own materia
                                                        it.                          Cloze tests




                                                                                                                                         14
Talking Business                                                      Learning Scheme: Apprentices


TALKING BUSINESS
Modern Languages for Apprentices and New Employees

Learning Scheme

Course aims:

 To enable students to gain competence in a foreign language in the four skill areas of listening, speaking, reading and
writing.
 To promote cultural awareness of the target country.
 Students should achieve a level that allows them to communicate with confidence, simply but effectively, in everyday
situations in the workplace and in a foreign country.

Assessment will be informal and ongoing, with the eventual possibility of accreditation through the „Languages Ladder‟.

The course comprises the ten units listed below, taught over a thirty week period. A ten-week taster course could
concentrate on one topic from each unit.

Independent learning for consolidation is encouraged.




                                                                                                                            15
Talking Business   Learning Scheme: Apprentices




                                                  16
Talking Business                                                               Learning Scheme: Apprentices

Summary:

Unit 1. Greetings, Basic Phrases and Social Conventions   Unit 5. Transport                        Unit 9. Sales
 visitors to the company.                                 public transport                        Getting a quote
 greetings                                                travel times                            checking availability
 introductions                                            buying tickets                          placing an order
 basic phrases, e.g. can you repeat that slowly
please?
 keeping communication going (small talk)
 cultural awareness, e.g. formality/informality, etc.

Unit 2. Business Diary                                    Unit 6. Hotel Accommodation              Unit 10. Emergency Situations
 calendar                                                 bookings/reservations                   at the doctor‟s
 numbers to 31                                            checking in                             at the police station
 time                                                     using facilities                        at the garage
 meetings                                                 cultural awareness
 cultural awareness

Unit 3. On The Phone
 answering telephone                                     Unit 7. Eating Out
 taking details/messages                                  booking a table
 spelling words and alphabet                              choosing from a menu
 asking for a specific person                             ordering food
 numbers to 100                                           paying the bill
 cultural awareness                                       cultural awareness

Unit 4. Location                                          Unit 8. Shopping
 directions                                               money
 assistance                                               payment
 signs                                                    numbers 100 plus
 names of places                                          personal shopping
                                                           cultural awareness




                                                                                                                                   17
Talking Business                                                                         Learning Scheme: Apprentices
LEARNING SCHEME                               Unit 1. “Greetings, basic phrases & social conventions”.

Topic          Objectives                       Teaching Method                       Key Structure &            Resources
                                                                                      Vocab

Greetings      Characteristic sounds in the     Techniques for deducing the           Alphabet                   Questionnaire
               key language and sound           meaning                                                          Acetates and flash cards
Personal       patterns                                                               Particular sounds in the   IT materials
Information                                     Alphabet (listening & speaking)       target language            Photographs
               Greetings; using opening                                                                          Handouts
My company     phrases and respond to           Links between spelling and            Saying Hello               Games
               greetings                        pronunciation
Introducing                                                                           Greeting
someone        Introduce oneselfDiscuss         Speaking and interacting with others:
else           cultural differences             pair work and role play               Saying bye

Basic           Impart information about        Speaking to convey information        Gender
phrases        oneself: marital status,
               professions, purpose of the      Writing imaginatively to              Article / gender
Social         travel, company data             entertainUnderstanding
Conventions                                                                           “To be”
               Questions regarding the          Listen and read the dialogue with key
               company                          phrases                               -Punctuation
               Introduce one person to
               another                          Spot the mistake

               Basic questions:                 The photo story (a memory exercise)
                  Being polite
                  Come in                       Activities for revision
                  Attracting someone else
               attention                        Plenary activity: learnt
                  Do not understand
                  Enquiring after someone

               Social conventions




                                                                                                                                            18
Talking Business                                                                           Learning Scheme: Apprentices
LEARNING SCHEME                              Unit 2. “Business Diary”.

Topic       Objectives                 Teaching Method                                                         Key Structure &       Resources
                                                                                                               Vocab.
calendar    To be able to              Presentation and repetition. Elicit spellings from students based on    Days of the week      Eg Business
            understand, say and        their knowledge of alphabet.                                            Today is . . .        French for
            spell the days of the      Student could take over teacher‟s role. Do as class or pair activity.   Tomorrow is . . .     absolute
            week.                      Work in pairs to learn spelling.                                        Yesterday was. . .    beginners
                                       Pairwork Agenda gap fill speaking exercise.                             Numbers 1-31          Gap-filling
            To be able to                                                                                      Bank holidays (eg     exercises.
            understand and say          Revise numbers 1-20. Play number games. Use 20 sided dice.             Christmas, May day)
            numbers up to 31           Introduce numbers up to 31. Reading and writing worksheet.
            (including ordinals) and   Present months on OHT or whiteboard jumbled up. Students sort
            the months of the year.    into correct order. Practise and write up.
                                       Use for follow up oral work to feedback answers.
numbers     To be able to           Presentation and repetition                                                Numbers 1-31          Worksheets
to 31       understand and use      Write up. (start to make links between letter combinations and
            numbers 1-31.           sounds)
                                    Listening exercise. True or false?
                                    Pair work. Exchange telephone numbers for the people in the
                                    company
time        To be able to           Revise nos 1-30. Intro 35,40,45,50,55 60.                                  Numbers 1-60 in 5‟s   Listening
            understand and tell the Introduce 24 hour clock.                                                                         exercises from
            time using the 24hr     OHT with times on. Use initially for recognition moving towards                                  textbooks.
            clock.                  students being able to say the times. Students produce a „time line‟                             Tutor‟s own
                                    of their day eg. When they get up, get to work, have lunch etc.                                  materials
                                    Timed competition to see who can say the times quickest -                                        Worksheet on
                                    Listening exercises from text books or teacher can make some up.                                 times
                                    Reading and writing worksheet on times
meetings    To be able to           Listening exercises. Students answer in English . Use answers for          I would like an        Worksheets
            understand and arrange qn/ans in target language. Model dialogue for students to adapt             appointment with…..
            meetings                Worksheet with appointment times on                                        Which day? What time?
            To be able to say                                                                                  Yes that‟s possible/No
            whether on time, early                                                                             that‟s not possible.
            or late.                                                                                           Early, late, on time



                                                                                                                                             19
Talking Business                                                                                 Learning Scheme: Apprentices
LEARNING SCHEME                                               Unit 3. “On the Phone”

Topic              Objectives                                     Teaching Method                                  Key Structure &       Resources
                                                                                                                   Vocab.
Calling a          Initiate a call appropriately                  Tutor lead.                                      Greetings             Textbook
company            Announce yourself                              Power point presentation of key structures and   Phone protocol        Audio and video
                   Ask for a particular person                    vocabulary.                                      Phrases to keep       materials
                   State purpose of your call                     Listening and repetition                         communication going   CD Rom
                   Identify yourself: spell your name, surname    Pair work and role-play                          Phone numbers         Power point
                   and company name.                              Games                                            Date and time         presentation
                   Provide your telephone number.                 Listening and reading comprehension (for gist    Alphabet              Acetates and
                   Respond to absence of person required          and detailed information)                        Requests              flash cards.
                                                                  Information gap tasks                            Questions             IT materials.
                                                                  Group work                                       Present continuous    Fax/ e-mail blank
Answering a call   Answer a call appropriately                    Internet research                                Express need,         forms
                   Ask for and note caller‟s identity and phone   Simulation                                       obligation and wish   Real faxes
                   State whether the person is available and      Plenary session                                  E-mail/ fax related   Crib sheet
                   what they are doing                            Thought shower                                   vocabulary            Cue cards
                   Make excuses                                                                                    Addresses             Flow charts
                   Pass a call on                                                                                                        OHP
                   Offer to call later                                                                                                   Flipchart
Understanding a                                                                                                                          Games.
fax/e-mail.        Be aware of fax/ e-mail format and protocol                                                                           Smart board
                   Read for detailed information
Writing a fax/e-
mail               Adapt a fax/ e-mail
                   Write a fax to confirm information from
                   phone call: appointments and orders




                                                                                                                                                       20
Talking Business                                                                     Learning Scheme: Apprentices
LEARNING SCHEME                         Unit 4. Location

Topic                        Objectives                    Teaching Methods           Key Structure & Vocabulary                   Resources
Understanding basic          Be able to understand basic   Text reading, role play   It is…on the right/ left. Is it far/ near…?     Books
 directions and distances     directions and distances     Listening tapes           How long is …? How far is…?                   Audiotapes
                                                                                     Straight on, after, next to, at the end,      Videotapes
                                                                                     In front of, behind, opposite, across, etc     Pictures
                                                                                                                                     Maps
 Asking what facilities      Be able to make questions Text reading, role play       Is there a…? bank, supermarket, hotel,
  are available              about available facilities Listening tapes              Chemist, hospital, post office, church
                                                                                     Town centre, bus station, here-there


Finding out where places are Be able to make questions     Text reading, role play   Where is…? Which way to go …?
and asking the way to go     about places and how to go    Listening tapes, videos   How do I get to…?
                                                                                     Can you show me on this map where I am?
                                                                                     Motorway, roundabout, traffic lights




                                                                                                                                       21
Talking Business                                                                      Learning Scheme: Apprentices
LEARNING SCHEME                               Unit 5. Modes of transport
 Apprenticeships.

Topic                Objectives                       Teaching Activity/Method               Key Structure & Vocab.         Resources

By car               To talk about forms of           Presentation                           Modes of transport: bus, car, Flashcards
                     transport                        Question & Answer                      airplane, train, metro, ferry,
                                                      Demonstration                          bicycle

Times                To enquire about departure /     Presentation                           Dates times and numbers        Clock
                     arrival times                    Demonstration                          Use of the 24 hour clock       Timetables
                                                      Question & answer                      Departure and arrival times    Written exercises
                                                                                             Timetables                     Airlines Websites
                                                                                             Key words of public            Railway system
                                                                                             announcements in stations      Websites
                                                                                             and airports.                  Audio tapes

Tickets              To enquire about tickets and     Presentation                           Types of tickets:              Train tickets
                     their cost                       Demonstration                          Single and return tickets      Bus tickets
                                                      Question & answer                      First and second class         Handout
                                                      Role-play: tutor and student           (Non) Smoking                  Written exercises
                                                                                             Cost of tickets                Listening exercise

Destination          To state intended destination.   Presentation                           Booking tickets                Timetables
                                                      Demonstration                                                         Listening exercise
                                                      Question & answer
                                                      Role-play: tutor and student
                                                            .
Understanding        To demonstrate                   Presentation                           Place names e.g. The airport Flashcards
signs                understanding of common          Demonstration                          Indications of platform/ gate. Informative displays,
                     written signs                    Question & answer                                                     photos, pictures


Cultural Awareness
Using public transport in the foreign country
The Railway System in the foreign country
Main airlines and services
Reduced fares for young people and old pensioners, tickets for frequent travellers.
                                                                                                                                         22
Talking Business                                                                          Learning Scheme: Apprentices
                                                    Unit 6: Hotel Accommodation
Topic              Objectives                            Teaching method                 Key structures and               Resources
                                                                                         vocabulary
Telephone          SPEAKING To be able to reserve        - Role play in groups or PPT    See vocabulary list A (French)   Eg Access French
Booking            a room, to give dates, number of      for distance learning.          Conditional tense                textbook
                   people, to spell name.                - Ordering sentences in         Interrogative form               BBC website
                   LISTENING To understand and           writing
                   respond to possible                   - Reading aloud in pairs.
                   questions/comments.
Booking In         SPEAKING To ask about                 - Role play in groups or PPT    See vocabulary list B            Eg Access French
Person             availability, to give number of       for distance learning           Present tense                    textbook
                   people and number of nights, to       - Put missing prepositions in   Assorted prepositions            BBC website
                   spell name.                           sentences
                   LISTENING To understand and           - Improvised dialogue
                   respond to possible
                   questions/comments.
Checking In        SPEAKING To request room key,         - Role play on PPT , listen     See vocabulary list C            Eg Access French
                   to check meal times, to request       and repeat                      Perfect tense                    textbook
                   various services.                     - Improvised dialogue                                            BBC website
                   LISTENING To understand
                   variety of responses, including
                   days, times, etc.
Checking Out       SPEAKING To request bill, to          -   role play                   See vocabulary list D            Eg Access French
                   enquire about payment methods,        -   translating into English    Use of „there is‟                textbook
                   to query items.                                                       Negatives                        BBC website
                   LISTENING To understand
                   variety of responses.
Problem            SPEAKING To be able to request        - translating from English      See vocabulary list E            Eg Access French
Solving            variety of items, to say things are   reading aloud                   Perfect tense                    textbook
                   broken/do not work.                   - True or False                                                  BBC website
                                                         comprehension
                   LISTENING To respond to               - Role play
                   answers given to
                   requests/queries.
CULTURAL           In France, it is customary and polite to use „Monsieur‟ and „Madame‟ when addressing people.
AWARENESS

                                                                                                                                             23
Talking Business                                                                 Learning Scheme: Apprentices
                                                      Unit 7 : Eating out

Topic         Objectives              Teaching Method                                            Key Structures and            Resources
                                                                                                         Vocab
Booking a      Be able to book a     Intro                                                      What do we need to        OHT w/objectives
table         table at a restaurant   Thought shower: Suggest spider diagram for better          know to book a table      Board/OHP/flipchart
              with confidence         memorisation                                               in English?               Notes
               Revise time and       Suggest alternatives                                                                 Exercise sheets
              days                    Revision and practice: Ask days/time in French before                                PCs, PowerPoint
               Be aware of how       giving exercises                                                                     Presentation
              negation is formed      Explain presentation and exercises - Ask learners to                                 Scenario sheet
                                      assess peers (is it correct?)
                                      Give scenarios in English
                                      Complete exercise with days of the week and time
                                      In pairs practise given scenarios – When finished,
                                      change partner
Choosing       Be able to identify   Project objectives, OHP                                    What do we need to        OHT w/objectives
from a        most common items       Write down answers in English to start with, suggest       know to express           Board or flipchart
menu          on a menu               alternatives                                               likes and dislikes        Exercise sheet
               Be able to express    Write down and ask learners questions and if they think                              PCs, PowerPoint
              likes and dislikes      the pronunciation is correct
                                      Individually, watch presentation and do exercises
Ordering       Be able to order      Ask how to make a polite request                           What do we need to        OHT w/objectives
food          most common items       Give scenario to practise ordering food/drinks             know to order             Scenarios strips
              on a menu               In pairs practise given scenario – When finished,          food/drinks
                                      change partner
Paying the     Be able to ask for    Project objectives, OHP                                    What do we need to        OHT w /objectives
bill          the bill and inquire    Write down answers                                         know to ask for a bill,   Board or flipchart
              about means of          Suggest alternatives                                       to pay and make a         Exercise sheets
              payment                 Ask learners to assess each other (explain why if          polite request            Video (eg BBC The
               Be able to make a     wrong)                                                                               French Experience
              polite complaint        Listening extract – play 3 times - Ask questions – Play                              Scenario sheet
               Revise numbers        once again



                                                                                                                                    24
Talking Business                                                                        Learning Scheme: Apprentices
LEARNING SCHEME                             Unit 8: SHOPPING.”.

Topic          Objectives                           Teaching Methods                              Key Structure &      Resources
                                                                                                  Vocab.
Shopping        Revision of numbers                    Student responses to tutor‟s question                          Teachers‟ own
for food        Introduce weights &                    Pair work activities.                                         material
               measurements.
                Asking for items in food shop

               Students will be able to:
               Purchase items and make payment

Shopping        Colours                                Basic role play cards                                         Flash cards
for clothes     Sizes                                  Student responses to tutor‟s question                          Teachers‟ own
                Too big/ small                                                                                        material
                Asking for items in different size,
               colours, etc.
                “Can I try it on?”
                Payments

               Students will be able to:
               Purchase an item of clothing in
               correct size.
Bureau de       Revision of numbers                    Maths                                                         Flash cards
change          Understand exchange rates.             Role plays                                                     Teachers‟ own
                                                        Student responses to tutor‟s question                         material
               Students will be able to:                                                                                Money
               Exchange money and cheques




                                                                                                                                   25
Talking Business                                                                         Learning Scheme: Apprentices
LEARNING SCHEME                                Unit 9. “SALES”.

Topic          Objectives                             Teaching Methods                             Key Structure &         Resources
                                                                                                   Vocab.
Getting a      To be able to ask for and give a       Presentation                                 Numbers, prices and     Textbook
quote          quote for a particular item.           Speaking,listening and written exercises.    quantities              Tapes
                                                                                                   Could you tell me the   Acetates
                                                                                                   price of ……


Checking       To be able to ask about, understand Presentation                                    Do you have a / any …..? Textbook
availability   and reply about availability of a   Pairwork                                        No sorry , out of stock  Tapes
               product                                                                             Dates                    Acetates




Placing an     To be able to place an order.          Presentation                                 I would like to ……      Textbook
order                                                 Groupwork                                    Place an order          Tapes
                                                      Written exercises                            Confirm my order        Acetates
                                                                                                   Delivery date
                                                                                                   payment




                                                                                                                                       26
Talking Business                                                                           Learning Scheme: Apprentices
LEARNING SCHEME                                 Unit 10. “Emergency situations”.

Topic       Objectives                          Teaching Activity/Method               Key Structure & Vocab.              Resources
Health                                                                                 Greetings                           Textbook
            Ask for help                        Tutor lead.                            Express need                        Audio and video
            Say you need a remedy /             Power point presentation of key        Phrases to keep communication       materials
            doctor/ ambulance…                  structures and vocab.                  going                               CD Rom
            Say you are ill and explain         Listening and repetition               Written and oral instructions and   Power point
            symptoms                            Pair work and role-play                dosages                             presentation
            Answer simple questions about       Games                                  Phone numbers                       Acetates and flash
            health                              Listening and reading                  Date and time                       cards.
            Understand doctor‟s                 comprehension (for gist and detailed   Alphabet                            IT materials.
            instructions and written dosage     information)                           Requests                            Real medicine
            instructions                        Information gap tasks                  Questions                           containers and
            Give relevant personal              Group work                             Simple illnesses and ailments       instructions
            information                         Internet research                      Express obligation and wish         Registration form
            Fill a form                         Simulation                             Form headings                       Crib sheet
            Be aware of documentation           Plenary session                        Past perfect                        Cue cards
            required                            Thought shower                         Descriptions                        Flow charts
            Be aware of cultural differences                                           Adjectives                          OHP
            in this field                                                                                                  Flipchart
                                                                                                                           Games.
                                                                                                                           Smart board
At the      Say you have lost something
police      Say you have had something
station     stolen
            Describe the object
            Describe the suspect
            Answer basic questions
            Fill a form with this information
At the      Buy petrol
garage      Get services( air ,water, oil)
            Say there is something wrong
            with the car
            Ask for your car to be towed
            Ask for a quotation
            Ask when it will be ready

                                                                                                                                            27
Talking Business                                                                       Learning Scheme: Apprentices
SAMPLE LESSON PLANS                              Unit 2. “Business Diary”.

Time        Objectives              Teaching Activities                                           Key Structure &        Resources
                                                                                                  Vocab.
20 mins     To be able to           Presentation and repetition 1-10                              Numbers 1-10           Business French for
            understand and use      Write up. (start to make links between letter combinations                           absolute beginners.
            numbers 1-10.           and sounds)                                                                          Acetate.
                                    Business French for absolute beginners p.27-28 ex. 2.1,
                                    2.2, 2.5
                                    Door activity on OHT, as in ex 2.2 but as memory exercise
                                    with door(s) covered up.
                                    Ex. Le service des ventes, c‟est quel numéro?




30 mins     To be able to           Presentation and repetition. Write up.                        Numbers 11-20          Business French for
            understand and use      Listening exercise. Les prix. Vrai ou faux?                                          absolute beginners.
            numbers 11-20           Listening exercise. Combien de personnes au service                                  Worksheet 1 „Les
                                    de…?. Use chart from Bus. French p.50.                                               prix- vrai ou faux?‟
                                    Qn. Il y a 18 personnes                                                              Worksheet „numéros
                                     Ans. Service financier                                                              de telephone?
                                    Or. Combien de personnes au service financier?
                                       (Il y a) 18
                                    Pair work. Exchange telephone numbers for the people in
                                    the company.


5 mins
breaK
30 mins     To be able to           Presentation and repetition. Elicit spellings from students   Days of the week       Worksheet 2 Agenda
            understand, say and     based on their knowledge of alphabet.                         Aujourd‟hui c‟est ….   gap fill.
            spell the days of the   Introduce:                                                    Demain ce sera ….
            week.                   Aujourd‟hui c‟est ….                                          Hier c‟était…..        Appendix – cultural
                                    Demain ce sera ….                                             Un rendez-vous         information
                                    Hier c‟était ……                                               Une réunion
                                    Oral work. Choose any of the above eg, Aujourd‟hui c‟est      Une exposition
                                                                                                                                      28
Talking Business                                                                         Learning Scheme: Apprentices
                                      mardi, student has to say what it will be tomorrow and was     Une conférence
                                      yesterday. Student could take over teacher‟s role. Do as       Une seminaire
                                      class or pair activity.
                                       Work in pairs to learn spelling.
                                      Pairwork Agenda gap fill speaking exercise.



35 mins     To be able to             Revise numbers 1-20. Play number games. Use 20 sided           Numbers 1-31
            understand and say        dice. Introduce numbers up to 31. Reading and writing          Bank holidays (eg     OHT „Des fêtes‟
            numbers upto 31           worksheet.                                                     Christmas, May day)   Worksheet 3 „Vous
            (including le premier)    Present months on OHT or whiteboard jumbled up.                Vous êtes …           êtes à Paris quand?‟
            and the months of the     Students sort into correct order. Practise and write up.       C‟est quelle date     Appendix-Cultural
            year.                     OHT „Les Fêtes‟ Noel, c‟est quelle date? Classwork and         Quand?                information
                                      pair work.                                                     .
                                      Listening ex. Worksheet „Vous êtes à Paris quand? (Revise
                                      days 1st)
                                      Use for follow up oral work to feedback answers. Eg Vous
                                      êtes à Paris quand? Vendredi quatre janvier




30 mins     To be able to             Revise nos 1-30. Intro 35,40,45,50,55 60.                      Numbers 1-60 in 5‟s   Listening exercises
            understand and tell the   Introduce 24 hour clock.                                                             from textbooks:
            time using the 24hr       OHT with times on. Use initially for recognition moving                              Access French
            clock.                    towards students being able to say the times. Students                               Tutor‟s own materials
                                      produce a „time line‟ of their day eg. When they get up, get                         Worksheet 4 on times
                                      to work, have lunch etc. Timed competition to see who can
                                      say the times quickest - „employé du jour!‟                                          Appendix-Cultural
                                      Listening exercises from text books or teacher can make                              information.
                                      some up.
                                      Reading and writing worksheet on times.




                                                                                                                                        29
Talking Business                                                                      Learning Scheme: Apprentices

35 mins     To be able to          Start with Business French for absolute beginners p83.        I would like an          Business French for
            understand and arrange ex1.5 (Je suis x. J‟ai rendez-vous avec y à 9h15)             appointment with…..      absolute beginners.
            meetings.              Listening ex „Rendez-vous avec qui? Students answer in        Which day? What time?    Worksheet 5:Rendez-
                                   English . Use answers for qn/ans in target language. Ex       Yes that‟s possible/No   vous avec qui?
                                   Vous avez rendez-vouos avec Mlle Roberts à quelle             that‟s not possible.
                                   heure/quelle date?
                                   Model dialogue for students to adapt-
                                   -Je voudrais un rendez-vous avec le directeur svp.
                                   -Quel jour?
                                   -lundi
                                   -A quelle heure?
                                   -A 9heures.
                                   -Oui c‟est possible / Désolé, ce n‟est pas possible. (Could
                                   offer an alternative time)


            To be able to say        Worksheet with appointment times on. Ex Il est 10 heures    N‟est-ce pas             Worksheet 6:
            whether on time, early   et votre rendez-vous est à 10 heures je crois?              Early, late, on time     A l‟heure, en avance
            or late.                 -Oui je suis à l‟heure, n‟est-ce pas?                                                ou en retard?




                                                                                                                                       30
Talking Business                                                                                                        Learning Scheme: Apprentices
SAMPLE LESSON PLANS -                                                          Unit 3: On the Phone

 Lesson Plan 1            On the phone        Students 16-19                Topic Calling a company                                   Date              Tutor Isabel Smedley

 Aims                                         Assessment:
     To initiate a basic telephone call.     Students' responses to questions; successful completion of information gap activities, reading and listening activities, role plays, games,
     To respond to a basic telephone call.   consolidation tasks, and all successful communication.
                                              Assessment will be done by: self, peer, teacher..

 Time                        Objectives                                               Activities                                         Resources                Key Structures and
                                                                                                                                                                  Vocabulary
 7.00       Make students aware of this session's        Welcome students and introduce objectives Listen and                                                     Greetings
            content.                                     express opinion about the objectives.                                                                    Phone protocol (Dígame.
                                                                                                                                                                  ¿De parte de quién?
 7.10       To familiarise students with simple phone    Presentation of vocabulary                                                                               ¿Puedo hablar con el
            vocabulary.                                                                                                      Toy phone                            señor García?
                                                                                                                                                                  Phrases to keep
 7.20       Enable the students to initiate and answer   Role-play                                                           Power point presentation             communication
            calls appropriately                                                                                                                                   going(Puede repetir?
                                                                                                                                                                  ¿Cómo? ¿Puede hablar
 7.25       Re-call vocabulary. Check understanding      Ring, ring game.                                                    Mobile phones                        más fuerte?¿Cómo se
            .                                                                                                                Flow chart                           escribe..?
 7.35       Show understanding of diary entries          Guided reading of diary page. Individual reading                    Cue cards in English                 Alphabet
                                                         comprehension task.                                                                                      Requests
                                                         Extension task ; List of names and details of meetings to be        OHP diary page                       (Puede…,quiere llamar
                                                         entered on blank diary.                                             Primer Plano. Episodio 2.            más tarde?
                                                                                                                             Entrando en materia.                 Question words(quién,
 7.50       To show understanding of audio/video         Matching exercise. Listen and match the description of the          Diary task.Blank diary forms         cómo..)
            telephone conversations,                     situation with the letter of the correct conversation.              CD Rom                               Reading names,
                                                                                                                             Date                                 addresses and phone
 8.10                                                    Multiple choice comprehension exercise                              Primer Plano p.30                    numbers.
                                                                                                                             Ha comprendido bien                  ¿Asking for someone
 8.20       To identify themselves and note down the     Whole class: Listening and repetition. Answering the questions      Business cards                       phone number and giving
            caller's name and company name.              about identity.                                                                                          it.
                                                         Spelling and asking to be spelt                                                                          Making simple excuses:
 8.40       To assess this skill.                        Pair-work: Request and note down each other's business                                                   No está/ Está ocupado,
                                                         identity                                                                                                 en una reunión, de
 8.50       To encourage cooperation and team work.                                                                                                               vacaciones, de viaje.
            To show them how much they have learnt.      Role-plays


 Lesson Plan 1            On the phone        Students 16-19                Topic Calling a company                                   Date              Tutor Isabel Smedley

 Aims                                         Assessment:
     To initiate a basic telephone call.     Students' responses to questions; successful completion of information gap activities, reading and listening activities, role plays, games,
     To respond to a basic telephone call.   consolidation tasks, and all successful communication.
                                              Assessment will be done by: self, peer, teacher..
                                                  are read
 CULTURAL BACKGROUND Telephone numbers in SpanishActivities in twos when possible. Attached list of phone codes.
 Time         Objectives                                                               Resources          Key Structures and
                                                                                                                                                                  Vocabulary
Modern Languages for Businesses

                                                                                                                                                                                            31
Talking Business                                                                    Learning Scheme: Apprentices
SAMPLE LESSON PLANS                               Unit 7 : Eating out
Lesson no.1: Bookings – Time and days

Objectives:
     Be able to book a table at a restaurant with confidence
     Revise time and days
     Be aware of how negation is formed in French

Activity      Tutor                    Learners                                                     Resources/Equipme     Duratio
                                                                                                            nt            n
1/ Intro      Write down or project    Reading                                                      OHT w/objectives      2mn
              objectives
2/ Thought    Suggest spider           What do we need to know to book a table in English?          Board/OHP/flipchart   10mn
shower        diagram for better       First decide in pairs/groups and then report to class in     Notes
              memorisation             French
              Suggest alternatives
3/            Ask days/time in         Complete exercise with days of the week and time             Exercise sheets       10 +
Revision      French                   Ask each other in French, what time do you go to                                   10mn
and            before giving           school, etc
practice      exercises
4/            Explain presentation     Individually, watch presentation and do exercises            PCs, PowerPoint       30 +
Exercises     and exercises - Ask      Make up own dialogue in pairs and report to the class        Presentation          20mn
Presentati    learners to assess       orally and then put in writing for assessment
on            peers (is it correct?)   Peer assessment
Pair work

5/            Give scenarios in        In pairs practise given scenarios – When finished,           Scenario sheet        20mn
Practise:     English                  change partner
Role play




                                                                                                                                    32
Talking Business                                                                       Learning Scheme: Apprentices
6/ Plenary     Project objectives –       Read and confirm they have achieved the objectives (if       OHT w/objectives       8mn
               Read through and           not tell tutor for further practice)
               tick                       Assessment                                                   Tutor‟s notes
               Assess


Unit 7 : Eating out

Lesson no.2: Menus and orders – Likes and dislikes

Objectives:
     Be able to identify and order most common items on a menu
     Be able to express likes and dislikes

Activity           Tutor                                Learners                                                Resources     Duratio
                                                                                                                              n
1.Intro            Project objectives                   Reading                                                OHT            2mn
                   OHP                                                                                         w/objectives
2. Thought         Write down answers in English to     What do we need to know to order food/drinks and       Board or       15mn
shower             start with                           to express likes and dislikes? First decide in         flipchart
                   Suggest alternatives                 pairs/groups and then report to class in French        Notes
3. Revision        Ask how the French make a            Complete exercise                                      Exercise       5mn
                   polite request as seen in lesson 1                                                          sheet
                   (s‟il vous plaît, je voudrais)
4. Thought         Write down and ask learners          Tell what they think typical snacks/dishes are in                     20mn
shower             questions and if they think the      France
                   pronunciation is correct             (have they experienced French food, what, liked it?)
                                                        Tell about what they already know (food, drinks
                                                        items)
5.Exercises        Explain presentation and             Individually, watch presentation and do exercises      PCs,           30mn
Presentatio        exercises                                                                                   PowerPoint
n                                                                                                              P.
6. Practise:       Give scenario to practise            In pairs practise given scenario – When finished,      Scenarios      30mn
Role play          ordering food/drinks and ask         change partner – Then tell the class what food/drink   strips
                   learners to say what food/drinks     they like/dislike
                                                                                                                                        33
Talking Business                                                                  Learning Scheme: Apprentices
                   they like/dislike
7. Plenary         Project objectives – Read   Read and confirm they have achieved the                    OHT           8mn
                   through and tick –          objectives (if not tell tutor for further practice)        w/objectives
                   Assess                      Assessment                                                 Tutor‟s notes




                                                                                                                              34
Talking Business                                                                      Learning Scheme: Apprentices
Unit 7 : Eating out

Lesson no.3: Bills and payments - Requests

Objectives:
     Be able to ask for the bill and inquire about means of payment
     Be able to make a polite complaint
     Revise numbers

Activity      Tutor                          Learners                                                       Resources        Duratio
                                                                                                                             n
1. Intro      Project objectives             Reading                                                    OHT w/objectives     2mn
              OHP
2. Thought    Write down answers             Thought shower: what do we need to know to ask             Board or flipchart   20mn
shower        Suggest alternatives           for a bill, to pay and make a polite request (in           Tutor‟s notes
                                             English)? First decide in pairs/groups and then
                                             report to class in French
3.            Project numbers/OHT            Learners to read numbers out                               OHT with             20mn
Revision                                     Do exercise                                                Exercise
4.            Ask learners to assess each    Match French sentences with the English –                  Exercise sheets      30mn
Exercise      other (explain why if wrong)   Everyone to make their own sentence up (Numbers
                                             + means of payment + polite requests: too
                                             expensive, food was no good, overcooked, too
                                             cold…)
5.            Play extract 3 times - Ask     Students to answer comprehension questions but             BBC video (The       10mn
Listening     questions – Play once again    also watch how people interact (intonation, gesture,       French
                                             mouth)                                                     Experience)
6.            Give scenarios in English      In pairs practise given scenarios – When finished,         Scenario sheet       20mn
Practise:                                    change partner
Role play
7. Plenary    Project objectives – Read      Read and confirm they have achieved the                    OHT w/objectives     8mn
              through and tick – Assess      objectives (if not tell tutor for further practice)
                                             Assessment                                                 Tutor‟s notes



                                                                                                                                       35
Talking Business                                                                    Learning Scheme: Business



                          LEARNING SCHEME: LANGUAGES FOR BUSINESS

This 30 sessions scheme is designed for work based adult learners. The aim of this course is to present and
teach modern foreign languages in a professional and business context using typical situations to learn the
necessary grammatical structures, vocabulary and pronunciation.

We shall also look at the important issues of cultural differences and etiquette.

Assessment is continuous and progress is reviewed regularly. This scheme can lead to accreditation, for
example through OCR‟s Certificate of Business Language Competence, and eventually the National
Qualifications Framework (the Language Ladder)


Topics

1.     Greetings, countries, nationalities
2.     Family, hobbies and leisure
3.     Numbers, time, date
4.     Food and drink
5.     Directions and locations
6.     Travel
7.     Booking
8.     Shopping
9.     Communication
10.    Health

.


                                                                                                                36
Talking Business                                                            Learning Scheme: Business




Topic 1: Greetings, countries, nationalities


 Lesson            Topic        Key Objectives/     Grammar              Teaching                 Resources
   No.                             Outcomes                         Methods/Activities
1             Greetings How to say your name,      Formal or   Miming, pronunciation,          Audio cassettes,
                           hello and goodbye,      informal    listening, role play            I.D. cards
                           please and thank you,
                           and to ask others‟
                           names.
2             Countries, How to say and ask for                Revision of lesson 1, group Flashcards,
              nationalitie your nationality and                oral repetition, listening, match the flag,
              s,           profession                          role-play, pair work        audio-cassettes,
              profession                                                                   cards,
              s                                                                            dictionaries
3             Arriving at How to check in at
              reception    reception. How to
                           understand typical
                           greetings. Small talk




                                                                                                            37
Talking Business                                                              Learning Scheme: Business



Topic 2: Family, hobbies and leisure


Lesson    Topic             Key Objectives/        Grammar               Teaching                   Resources
  No.                          Outcomes                             Methods/Activities
1      Hobbies         To be able to ask and    Personal        Listening, group repetition,     Flashcards,
       and             answer what people do    pronouns,       pair work                        envelope task.
       leisure         in their free time       present tense
                                                and gender
2            Sport     To know names of                         Group repetition, reading,       Survey sheet,
                       sport. Likes and                         writing and speaking, re         flashcards,
                       dislikes.                                survey, pair work                worksheet
3            Weather   To be able to describe                   Group repetition, pair work,     Flashcards, OHT
                       the weather                              students to create a             map and
                                                                forecast.                        symbols,
                                                                                                 cassettes and
                                                                                                 recordable tape
                                                                                                 player.




                                                                                                              38
Talking Business                                                                   Learning Scheme: Business



Topic 3: Numbers, time, date


Lesson    Topic               Key Objectives/        Grammar                  Teaching              Resources
  No.                            Outcomes                                Methods/Activities
1      Numbers,           How to count lower       Question forms.   Group repetition, pair work, Worksheets,
       days,              numbers. To know                           individual work, listening,  puzzles, word
       months, 24         days and months. To                        language games.              searches, audio-
       hour clock         tell the time using a 24                                                cassettes
                          hour clock
2           Revision of   Revision of lesson 1.                      Group repetition, pair work,     Worksheet, large
            lesson 1, 12 To be able to say the                       individual work, listening,      clock with
            hour clock    12 hour clock.                             language games.                  hands.
3           Revision of   Revision of lesson 2.                      Group repetition, pair work,     Worksheets,
            lesson 2,     To understand higher                       individual work, listening,      cloze exercise.
            higher        numbers. To                                language games, role-play
            numbers,      understand monetary
            money         system of country. Ask
            system.       and answer about
            Prices/costs, prices and costs. To
            changing      be able to change
            money.        money and travellers
                          cheques.




                                                                                                                   39
Talking Business                                                              Learning Scheme: Business



Topic 4: Food and drink


 Lesson            Topic       Key Objectives/        Grammar             Teaching                  Resources
   No.                           Outcomes                            Methods/Activities
1             Ordering How to enquire about        Conditional   Role play between group         Handouts of
                         different dishes. What to               and teacher. True or false      vocabulary and
                         say when the order is                   exercises.                      structures.
                         wrong. How to order for                 Listening and repetition.
                         others. How to ask for
                         an item is not in the
                         menu. Asking for the
                         bill.
2             In a       Eating times. Booking a                 Revise structures-lesson 1. Handouts of
              restaura table                                     Role play in pairs.         vocabulary and
              nt         Understand the menu.                    Listening and repetition    structures.
                         Complaining about an                                                Real menus.
                         unacceptable item.                                                  Overhead
                         Tipping.                                                            projector
3             Hospitalit Accept when offered                     Revise structures –lesson Handouts of
              y          food/drink. Refuse. Ask                 2. Role play in two groups. vocabulary and
                         who wants some more.                    Listening and repetition.   structures.
                         Ask if they like it.




                                                                                                             40
Talking Business                                                                    Learning Scheme: Business



Topic 5: Directions and locations


 Lesson            Topic      Key Objectives/           Grammar                  Teaching              Resources
   No.                           Outcomes                                   Methods/Activities
1             Directions   How to ask for and        Prepositions,     Group repetition, pair work, Flashcards,
                           give basic directions     imperative,       role play.                   worksheets, role
                                                     questions forms                                play sheets
2             Buildings    To recognise common                         Pair work, group repetition, Flashcards,
                           buildings. How to ask                       listening.                   worksheets,
                           if something is nearby.                                                  audio cassettes
                                                                                                    and tape player.
3             Locations    How to ask the way                          Group repetition, pair work, Flashcards,
                           and give precise                            listening, reading,          worksheets,
                           locations                                   speaking and writing.        audio cassettes
                                                                                                    and tape player.




                                                                                                                 41
Talking Business                                                                       Learning Scheme: Business



Topic 6: Travel


 Lesson            Topic     Key Objectives/               Grammar                Teaching                   Resources
   No.                           Outcomes                                    Methods/Activities
1             Air Travel To learn vocabulary            Question forms,   Role play                       Audio tapes,
                         relevant to an airport         future tense.     Question and answer             video, etc.
                         situation in a German-                           sessions. Listening             Handouts,
                         speaking country                                 comprehension                   textbooks.

2             Rail         To learn vocabulary                            Role play                       Audio tapes,
              Travel       relevant to rail travel in                     Question and answer             video, etc.
                           a German-speaking                              sessions. Listening and
                           country                                        reading comprehension.         Handouts,
                                                                                                         textbooks.
3             Road         To learn vocabulary                            Role play                      Audio tapes,
              Travel       relevant to travel by bus                      Question and answer            video, etc.
                           or car                                         sessions.
                                                                          Listening and reading          Handouts,
                                                                          comprehension.                 textbooks.




                                                                                                                         42
Talking Business                                                                 Learning Scheme: Business



Topic 7: Booking


Lesson             Topic   Key Objectives/           Grammar                   Teaching                Resources
  No.                         Outcomes                                   Methods/Activities
             Booking a To be able to book a       Asking questions Listening comprehension.         Teacher
1            hotel     suitable hotel room                         Role play. Writing fax. Gap      produced tape.
             room      using oral and written                      filling in letter. Reading       Telephone.
                       communication.                              comprehension.
2            Booking a To be able to book a                        Listening comprehension.         Teacher
             table     table using oral/written                    Role-play                        produced tape.
                       communication                                                                Phone, e-mail.
3            Hiring a  To be able to hire a                         Listening comprehension.        Teacher
             car       suitable car.                                Role play                       produced tape.




                                                                                                                43
Talking Business                                                                              Learning Scheme: Business




Topic 8: Shopping
Lesson         Topic       Key Objectives / Outcome      Grammar          Teaching Methods/Activities               Resources
No.
    1                     Revise & expand on present           N/A        Presentation, oral repetition,      Flashcards, bingo
              Numbers     knowledge.                                      pair/ group work, throwing dice,    boards & numbers,
             (Revision)   To be able to say &                             bingo                               dice
                          understand numbers for use
                          in shopping context.

            Weights       To ask for and understand            N/A        Presentation, oral repetition,      Scales/ jug, foods/
            and           weights & measures in                           pair/ group work, weighing &        liquids
            measures      shopping context.                               measuring
            Units         To be able to ask for and           N/ A        Presentation, oral repetition,      Foodstuffs in different
                          understand units in shopping                    pair/ group work, Kim‟s game,       containers, flashcards,
                          context.                                        pillowcase game                     photocopies
    2        Asking for   To be able to request          Present tense,   Presentation, audio-visual, pair/   Tape
             something    something in a shop            question forms   group work, role-play, shopping     Video
              in a shop   To be able to ask and                           game                                Photocopies
                          understand the price
                          To be able to pay
                          To be able to understand
                          what forms of payment are
                          acceptable in Spanish shops
                          e.g. cash/ credit cards
                          To be able to ask and                                                               Tape
                          understand the price                                                                Video
                          To be able to pay                                                                   Photocopies
                          To be able to understand                                                            Play money: notes and
                          what forms of payment are                                                           coins
                          acceptable in Spanish shops
                          e.g. cash/ credit cards
                                                                                                                                    44
Talking Business                                                                                  Learning Scheme: Business



Cultural references: VAT = IVA, and this percentage differs for different goods
    3        Clothing:  To be able to request     Present           Presentation, audio-visual, pair/      Photos, flashcards, actual
                        items of clothing in the tense,             group work, Shopping Game,             garments
            Sizes       correct size              question          Pillowcase Game, role-play
                                                  forms
            Colours     To be able to ask for     As above          Presentation, audio-visual, pair/      Crayons, Lego bricks
                        an item in a certain                        group work, shopping game,
                        colours                                     pillowcase game, role-play
                        To understand in
                        which colours an item
                        is produced
                          To be able to buy         As above        Presentation, audio-visual, pair/      Play food, flashcards,
             Foodstuffs   items of food and drink                   group work, Kim‟s game                 magazines


                          To be able to purchase As above           Presentation, audio-visual, pair/      Photos, magazines
             Presents     presents                                  group work, Kim‟s game, role-play




                                                                                                                                    45
Talking Business                                                                            Learning Scheme: Business



Topic 9: Communication


Lesson             Topic         Key Objectives/             Grammar       Teaching Methods/Activities             Resources
  No.                               Outcomes
1          Written         To enable students to write   Formal/informal   Practical exercises involving       Handouts of
           communicati     business letters and faxes in                   the writing of letters and faxes.   authentic material
           on              the targeted language                                                               and course book.
2                          To enable students to                           Listening comprehension and         Handouts, course
                           correspond confidently in a                     speaking. Practical exercises.      book, tape recorder
           Oral            business situation via a                                                            and tape, and
           communicati     telephone.                                                                          telephone (as an
           on                                                                                                  accessory)
3          Electronic      To enable students to use                       Reading and writing. Practical      Handouts, course
           communicati     electronic means of                             exercises.                          book, computers
           on              communication as e-mail                                                             and modems,
                           and SMS in the targeted                                                             mobile phones.
                           language




                                                                                                                               46
Talking Business                                                                               Learning Scheme: Business



Topic 10: Health


Lesson       Topic        Key Objectives /        Grammar           Teaching                             Resources
No.                          Outcome                                Methods/
                                                                    Activities
             Health:    To be able to                             Presentation,     Photocopies
                        communicate basic                         audio-visual,     Flashcards
   1                    health needs/                             pair/ group
                        problems                                  work, role-play


   2       Body         To be able to identify       N/A          Presentation,     Chart of body
           parts        parts of the body                         audio-visual,     Flashcards
                                                                  pair/ group
                                                                  work, „Simon
                                                                  says‟ game
   3                    To be able to find the                    Presentation,     Flashcards
           Venues       appropriate venue for                     audio-visual,     Videos
           for health   health matters/                           pair/ group       Photcopies
           problems     problems, e.g.                            work
                        chemist/ doctors/
                        hospital


Cultural references: foreign visitors need E111 form to access health care. Chemists can sell prescriptive medicines.




                                                                                                                           47
Talking Business                                                                                                                             Learning Scheme: Business


Lesson Plans for Vocational Languages:

 Lesson Plan 1            On the phone        Students 16-19                Topic Calling a company                                   Date              Tutor Isabel Smedley

 Aims                                         Assessment:
     To initiate a basic telephone call.     Students' responses to questions; successful completion of information gap activities, reading and listening activities, role plays, games,
     To respond to a basic telephone call.   consolidation tasks, and all successful communication.
                                              Assessment will be done by: self, peer, teacher..

 Time                        Objectives                                               Activities                                         Resources                Key Structures and
                                                                                                                                                                  Vocabulary
 7.00       Make students aware of this session's        Welcome students and introduce objectives Listen and                                                     Greetings
            content.                                     express opinion about the objectives.                                                                    Phone protocol (Dígame.
                                                                                                                                                                  ¿De parte de quién?
 7.10       To familiarise students with simple phone    Presentation of vocabulary                                                                               ¿Puedo hablar con el
            vocabulary.                                                                                                      Toy phone                            señor García?
                                                                                                                                                                  Phrases to keep
 7.20       Enable the students to initiate and answer   Role-play                                                           Power point presentation             communication
            calls appropriately                                                                                                                                   going(Puede repetir?
                                                                                                                                                                  ¿Cómo? ¿Puede hablar
 7.25       Re-call vocabulary. Check understanding      Ring, ring game.                                                    Mobile phones                        más fuerte?¿Cómo se
            .                                                                                                                Flow chart                           escribe..?
 7.35       Show understanding of diary entries          Guided reading of diary page. Individual reading                    Cue cards in English                 Alphabet
                                                         comprehension task.                                                                                      Requests
                                                         Extension task ; List of names and details of meetings to be        OHP diary page                       (Puede…,quiere llamar
                                                         entered on blank diary.                                             Primer Plano. Episodio 2.            más tarde?
                                                                                                                             Entrando en materia.                 Question words(quién,
 7.50       To show understanding of audio/video         Matching exercise. Listen and match the description of the          Diary task.Blank diary forms         cómo..)
            telephone conversations,                     situation with the letter of the correct conversation.              CD Rom                               Reading names,
                                                                                                                             Date                                 addresses and phone
 8.10                                                    Multiple choice comprehension exercise                              Primer Plano p.30                    numbers.
                                                                                                                             Ha comprendido bien                  ¿Asking for someone
 8.20       To identify themselves and note down the     Whole class: Listening and repetition. Answering the questions      Business cards                       phone number and giving
            caller's name and company name.              about identity.                                                                                          it.
                                                         Spelling and asking to be spelt                                                                          Making simple excuses:
 8.40       To assess this skill.                        Pair-work: Request and note down each other's business                                                   No está/ Está ocupado,
                                                         identity                                                                                                 en una reunión, de
 8.50       To encourage cooperation and team work.                                                                                                               vacaciones, de viaje.
            To show them how much they have learnt.      Role-plays


 Lesson Plan 1            On the phone        Students 16-19                Topic Calling a company                                   Date              Tutor Isabel Smedley

 Aims                                         Assessment:
     To initiate a basic telephone call.     Students' responses to questions; successful completion of information gap activities, reading and listening activities, role plays, games,
     To respond to a basic telephone call.   consolidation tasks, and all successful communication.
                                              Assessment will be done by: self, peer, teacher..
                                                  are read
 CULTURAL BACKGROUND Telephone numbers in SpanishActivities in twos when possible. Attached list of phone codes.
 Time         Objectives                                                               Resources          Key Structures and

                                                                                                                                                                                            48
Talking Business                                                                                         Learning Scheme: Business


                                                                                                                            Vocabulary

 7.00                                                                                                                       Greetings
                                                                                                                            Phone protocol (Dígame.
                                                                                                                            ¿De parte de quién?
 7.10                                                                                                                       ¿Puedo hablar con el
                                                                                          Toy phone                         señor García?
                                                                                                                            Phrases to keep
 7.20                                                                                     Power point presentation          communication
                                                                                                                            going(Puede repetir?
                                                                                                                            ¿Cómo? ¿Puede hablar
 7.25                                                                                     Mobile phones                     más fuerte?¿Cómo se
                                                                                          Flow chart                        escribe..?
 7.35                                                                                     Cue cards in English              Alphabet
                                                                                                                            Requests
                                                                                          OHP diary page                    (Puede…,quiere llamar
                                                                                          Primer Plano. Episodio 2.         más tarde?
                                                                                          Entrando en materia.              Question words(quién,
 7.50                                                                                     Diary task.Blank diary forms      cómo..)
                                                                                          CD Rom                            Reading names,
                                                                                          Date                              addresses and phone
 8.10                                                                                     Primer Plano p.30                 numbers.
                                                                                           Ha comprendido bien              ¿Asking for someone
 8.20                                                                                     Business cards with mistakes or   phone number and giving
                                                                                          gaps.                             it.
                                                                                                                            Making simple excuses:
 8.40                                                                                                                       No está/ Está ocupado,
                                                                                                                            en una reunión, de
                                                                                          Envelopes with torn dialogues.    vacaciones, de viaje.
 8.50




 ASSESSMENT: Reading and listening comprehension. Questions in            CULTURAL BACKGROUND APPENDIX ATTACHED
 Spanish.Teacher's questions Students assess each other by checking the
 details are correct



 Students assess each other by checking the details are correct




                                                                                                                                                      49
Talking Business   Learning Scheme: Business


French




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Talking Business   Learning Scheme: Business


German




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Talking Business   Learning Scheme: Business


Spanish




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Talking Business   Learning Scheme: Business


Arabic




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Talking Business   Learning Scheme: Business


Greek




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Talking Business   Learning Scheme: Business


Italian




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Talking Business   Learning Scheme: Business


Japanese




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Talking Business    Learning Scheme: Business


List of Resources




                                                57
Talking Business   Learning Scheme: Business


Internet links




                                               58

				
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