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					1   Empathy Instant Messenger logo Empathy Instant Messenger

Account Management

Contact Management

Text Conversations

Audio and Video Conversations

Advanced Actions

Common Problems




                                1
2    Introduction

Empathy is an instant messaging application for the GNOME Desktop. It supports text messaging, voice &
video calls, file transfers, and all the most used messaging systems such as MSN and Google Talk.

Empathy includes features that help you better collaborate while at work, and that let you easily keep in
touch with your friends.

Using Empathy, you can group all the conversations in a single window, have multiple windows for different
kind of conversations, easily search through your previous conversations, and share your desktop in just two
clicks.




                                                     2
3     Add a new account

You can add instant messaging accounts from any supported service to communicate with all of your contacts
in Empathy. For some account providers, these steps will also allow you to register for a new account. For
more details, see Register for a new account.

    1. From the Contact List window, choose Edit > Accounts, or press F4.

    2. Click Add.
    3. From the Protocol drop-down list, select the type of account you wish to add.
    4. If you do not already have a registered account, select Create a new account on the server. This feature
       is not available for all account types, and may not work with some account providers. See Register for
       a new account for more information.
    5. Enter the required information. For most accounts, you will only need a login ID and a password.
       Some accounts may require additional information. See Account Details for more information.
    6. Click Log in.

To change the name that identifies the account in the Accounts window, select the account from the list on
the left and either click on the name or press the space bar. Edit the account name and press Enter when
you’re finished.




                                                      3
4     Change your status

You can set your status to indicate your availability to your contacts. Empathy allows you to select from a
list of defined statuses.

    1. Click on the drop-down list at the top of the Contact List window.
    2. Select a status from the list.

See Status Types and Icons for a list of the built-in statuses and what they mean. You can also add custom
status messages to provide more information about your availability to your contacts.

If you do not use your computer for a while, or if the screensaver is on, the status will be automatically set
to Away.




                                                     4
5     Disable an account

You can disable an account to prevent Empathy from logging in to it without removing the account entirely.
You may wish to disable and re-enable an account if you only want to be logged in to the account at certain
times, but you still want to use Empathy for other accounts.

    1. From the Contact List window, choose Edit > Accounts, or press F4.

    2. Select the account you wish to disable from the accounts list on the left side of the window.
    3. Deselect Enabled on the right side of the window.

To re-enable the account, simply select Enabled.




                                                      5
6    Import an existing account

The first time you run Empathy, it will offer to import your accounts from other instant messaging applica-
tions. Currently, the only supported application is Pidgin.

    1. Run Empathy for the first time. An assistant will offer you a number of options to create new accounts.

    2. Select Yes, import my account details from and click Forward.
    3. Select the check box next to each account you wish to import.
    4. Click Apply.

It is not currently possible to import accounts after you have completed the first-run assistant.




                                                     6
7     Register for a new account

Most account types require you to create an account with a account provider before you can connect using
instant messaging applications like Empathy. With some account providers, you can use Empathy to register
for a new account, using the same steps as you would to add an account.

This page provides information on creating a new account for various types of accounts. Your account
provider should give you a login ID and a password, as well as any additional information you need to
connect using Empathy.


Facebook

Facebook is one of the most-used social networks. It allows users to create their own profile and to commu-
nicate with their friends.

To use Facebook to communicate with your friends, you will need to create a new account from the website:
www.facebook.com.


Jabber

Jabber is an open instant messaging system. Like email, Jabber allows you to choose your account provider
and communicate with all other Jabber users, regardless of their account provider.

You will need to create a new account with a Jabber provider. There are many free providers; one popular
provider is Jabber.org.

If you use Google Mail or Google Talk, you already have a Jabber account. Google Talk is a Jabber service.
Simply use your Google Mail address and password in Empathy to connect.


People Nearby

You do not need to create an account with a service provider to use this feature. This service works whenever
you are connected to a local network, such as a wireless hotspot. It automatically finds all other users on
the network who are also using this service.

For more information, see What is People Nearby?.


SIP

SIP is an open system which allows users to have audio and video conversations over the Internet. You need
to create an account with a SIP provider. You can communicate with all other SIP users, regardless of which
SIP provider they use.

There are a number of popular free SIP account providers; one popular provider is Sipphone.

Due to technical differences, the free Ekiga.net service does not currently work with Empathy.


                                                     7
Some SIP providers allow you to call normal phones from your computer. Generally, you will need to
subscribe to a paid service for this feature.


IRC

You do not need to register for an account to use IRC. Although you specify a nickname when you add an
IRC account to Empathy, this nickname is only established each time you connect. If another user is using
the nickname, you will need to choose a new nickname.

Some IRC networks use a service called NickServ to allow users to protect their nicknames. See Use a
nickname password on IRC for more information.

Some IRC servers are password protected. You will need to know the password to connect to these servers.
Generally, these are private IRC networks.


Proprietary Services

There are many proprietary instant messaging services that have been developed by different companies or
organizations. Empathy allows you to connect to an existing account for most popular services. To create a
new account with one of these services, you will need to visit the service’s web site and agree to its terms of
use.


   • AIM

   • ICQ
   • MSN
   • Yahoo!




                                                      8
8    Remove an account

You can completely remove an account from Empathy if you no longer wish to use the account. If you wish
to use the account in Empathy again in the future, you will have to add your account details again.

    1. From the Contact List window, choose Edit > Accounts, or press F4.

    2. Select the account you wish to remove from the accounts list on the left side of the window.
    3. Click on Remove.
    4. A dialog will be shown asking for confirmation. Click the Remove button to permanently remove the
       account.

Even after removing an account, Empathy does not delete your conversation history for that account.




                                                     9
9        Set a custom message

Sometimes you may want to set a custom message for your status, for example to let people know that you
will be unavailable for a certain period of time.

It is possible to set a custom message based on the different statuses available.

    1. From the Contact List window, click on the drop-down list at the top.
    2. Select the status you want to add a custom message to. You have to select the one identified with the
       label Custom Message.
    3. Enter your custom message in the text box at the top of the window, and press Enter to set the
       message.
    4. If you want to set the custom message as a favorite, saving it in order to use it again, click on the little
       star on the right of the text box where you wrote your custom message.
         If you do not do it, the custom message will not be available the next time you use Empathy. It will
         be saved only for the current session.


Edit, remove and add a custom message

    1. From the Contact List window, click on the drop-down list at the top.
    2. Select Edit Custom Message.
    3.     • To edit a custom message:
              (a) From the Saved Presets box, select the status message you want to edit and double-click on
                  it.
              (b) Type the new custom message and press Enter to modify it.
           • To remove a custom message:
              (a) From the Saved Presets box, select the status message you want to remove.
              (b) Click on the Remove button.
           • To add a new custom message, from the Add New Preset section:
              (a) Click on the drop-down list to select the status you want to set a custom message to.
              (b) Click on the text box, and type the new custom message.
              (c) Click on Add to add the new message to the presets ones.
    4. When finished, click on Close.

When you edit or add a new custom message, it will not be set as the current status message. You will need
to select it from the Contact List window.




                                                       10
10    Add someone to your list of contacts

  1. Choose Chat > Add Contact.
  2. From the Account drop-down list, select the account you wish to use to connect to your contact. Your
     contact will need to be using the same service as the account you select.
  3. In the Identifier field, enter your contact’s login ID, username, screen name, or other appropriate
     identifier for the service type.
  4. In the Alias field, type your contact’s name as you would like it to appear in your contact list.
  5. Click Add to add the person to your list of contacts.

To add a new person to your list of contacts, you need to be connected to the Internet and to your account.




                                                   11
11     Hide offline contacts

Normally, Empathy shows all your contacts: those that are online, with which you can have a conversation,
and also those that are offline.

To hide the contacts that are offline:

   1. From the Contact List window, choose View > Offline Contacts, or press Ctrl+H.
   2. To show the offline contacts again, repeat the same procedure above.




                                                   12
12    Favorite rooms

Set a room as a favorite

  1. Join a room.

        • See Join an IRC chat room for more information on how to join an IRC room.
        • See Group conversations for more information on how to start or join a group conversation.

  2. From the conversation window, choose Conversation > Favorite Chat Room.


Join favorite rooms

  1. From the Contact List window, perform one of the following:

        • Press F5.
        • Choose Room > Join Favorites, to join all your favorite rooms.
        • Choose Room, and select the favorite room you want to join.

To join a favorite room, you need to be connected to the Internet and to your account.


Manage favorite rooms

  1. From the Contact List window, choose Room > Manage Favorites.
  2. From the Account drop-down list, select the account you want to manage the favorite rooms of.
     Select All to see all you favorite rooms.

  3. Select the favorite room you want to manage:

        • Select the Auto-Connect check-box in order to automatically join that room when you connect to
          your account.
        • Click on Remove to remove the room from your favorites.

  4. When done, click Close.




                                                    13
13     Group conversations

Group conversations permits you to have text conversations with more than one contact at the same time.

To have a group conversation you need to have a registered account with either Jabber or Google Talk, or
a People Nearby account.

You can have a group conversation only with the contacts that are using the same service as yours.


Start a group conversation

   1. From the Contact List window, choose Room > Join.
   2. From the Account drop-down list, select the account you want to use for the group conversation.
   3. In the Server text box, type the name of server in which the conversation will be hosted.
      Leave it empty if it will be on the current server.

   4. In the Room text box, type the name you want to give to the conversation.
       This will be the name of the room you are going to have a conversation. This name will be publicly available
       for other people to join. It is not possible to create a private room.

   5. To invite other contacts to join the group conversation, from the Contact List window, select the
      contact you want to invite, and perform one of the following:

        • Right-click on the contact and choose Invite to chatroom.
        • Choose Edit > Contact > Invite to chatroom.

      If you have more than one group conversation open, select the one you want to invite your contacts.


Join a group conversation

   1. From the Contact List window, choose Room > Join.

   2. Expand the Room List section to see all the existing rooms.
   3. Double-click on the name of a room to join it.

It is not possible to join all existing rooms. Some of the rooms might require a password, or might be
invitation only. Empathy does not support these kind of rooms.




                                                     14
14    Internet Relay Chat (IRC)

You must have the telepathy-idle package installed to use IRC in Empathy.


Chat Rooms and Conversations

Common Problems




                                                15
15     Chat with somebody on IRC

You can hold private conversations with other IRC users, outside of the public IRC chat rooms. To start a
conversation with another IRC user:

   1. In the contact list for an IRC chat room, double click the name of the user you want to chat with.
      Alternatively, right click the name of the user and choose Chat.


   • The IRC room contact list is not the same as Empathy contact list. It contains a list of users in the
     IRC chat room you joined. Different rooms can have different contacts listed.
   • The IRC room contact list is usually on the right side of the IRC room window. If you do not see it,
     choose Conversation > Show Contact List.




                                                   16
16     IRC account details

IRC accounts require different information than many other types of accounts. To create an IRC account,
you must specify at least an IRC network and a nickname. This page details the information you can provide
for an IRC account.

You must have the telepathy-idle package installed to use IRC in Empathy.


Network IRC is an open system that allows people to run separate IRC networks. Each network is distinct
    and has its own users and chat rooms. Empathy lists the most popular networks in the Network
    drop-down list. You can add additional networks. See IRC Networks below.
Nickname Your nickname is your unique name on the IRC network. Only one person on a network may
    use a given nickname. If you get an error message that says “Name in use” you will need to change
    your nickname.

Password Some servers, particularly those on private networks, require a password to connect. If you are
    authorized to use the network, the network administrators should provide you with a password.
      NickServ Passwords
      On some networks, nicknames can be registered using a service known as NickServ. Empathy does not
      directly support nickname passwords. On some networks, including the popular freenode network, server
      passwords are automatically forwarded to NickServ, allowing you to set this field to identify yourself with
      NickServ. See Use a nickname password on IRC for more details.

Real name You can provide your real name in addition to your nickname. Other users will be able to see
     this when they view your information.
Quit message When you go offline, a quit message is sent to all the chat rooms you’re in and to all the
     users you’re having a private conversation with. Use this field to provide a custom quit message.


Networks

Empathy includes a list of popular IRC networks. If you wish to another IRC network, you can add it to
the list. You can also modify networks and remove them from the list.


   • To add a network to the list, click Add.

   • To modify a network in the list, select the network and click Edit.
   • To remove a network from the list, select the network and click Remove.


When adding or modifying a network, you can enter the following information:


Network This is the name of the network as you want it to appear in the list of networks.
Charset This specifies the character encoding that is typically used on this network. A character encoding
    is a specific way of recording characters internally in a computer. There are many character encodings,
    and you need to use the same character encoding as other users to see their messages correctly.



                                                    17
     By default, Empathy uses UTF-8, a modern character encoding that can handle text from most of
     the world’s languages. Another common encoding for English and some other Western languages is
     ISO-8859-1.
Servers An IRC network may have many servers you can connect to. When you are connected to a server
     on a particular network, you can communicate with all users on all other servers on that network. You
     can add and remove servers for this network using the Add and Remove buttons.
     When a server is selected, click the field under Server or Port to edit it. Alternatively, use the left and
     right arrow keys to focus the field, and press the space bar to begin editing.
     Select the check box in the SSL column to encrypt all communication with a server. Note that this
     does not prevent other users on the network from seeing what you write on public chat rooms.




                                                     18
17    Join a protected IRC chat room

On some IRC networks, private IRC rooms may be protected with a password. If you know the password,
use the following steps to join:

   1. Join the room as normal.

   2. Empathy will prompt you for a password. Enter the password for the IRC chat room and click Join.




                                                 19
18    Join an IRC chat room

You can join IRC chat rooms (also known as IRC channels) on any IRC network you’re connected to. To
connect to an IRC network, see Add a new account and IRC account details.

   1. From the Contact List window, choose Room > Join.

   2. From the Account drop-down list, select the IRC account that corresponds to the network you want
      to use.
   3. In the Room text box, type the name of the channel you want to join. IRC channel names start with
      the hash character (#).
   4. Click Join to enter the room.

To join multiple rooms, you need to repeat the steps above for each room.




                                                  20
19     Send files over IRC

It is not currently possible to send files using IRC.




                                                       21
20     Supported IRC commands

To see the list of the supported IRC commands, in a chat room type /help and press Enter.

All commands available have a small description on their usage.




                                                  22
21     Use a nickname password on IRC

On some IRC networks, you can register your nickname with a service called NickServ. By sending special
messages to NickServ, you can set your password and identify yourself. Some IRC chat rooms may not allow
you to join without a registered nickname.

Empathy does not currently support nickname registration. Some IRC networks, however, will automatically
forward a server password to NickServ. On these networks, you can use the IRC password in Empathy to
identify yourself to NickServ. The popular freenode network is known to have this feature.

To set an IRC server password:

   1. From the Contact List window, choose Edit > Accounts, or press F4.

   2. Select the IRC account from the list on the left of the dialog.
   3. In the Password field, type the password you used to register your nikcname.
   4. Click Apply.

These instructions only allow you to use a password-protected nickname on certain IRC networks. It is not
currently possible to register an IRC nickname or change your nickname password using Empathy.




                                                     23
22      I get a message that says “Name in use”

This kind of error happens when you try to connect to your IRC account and you are using a nickname that
is already being used by someone else on that particular network.

   1. Click the edit icon in the error message.

   2.    • In the Nickname text box, type a new nickname.
         • If you have registered that nickname within the network you are using, set the password for that
           nickname. For more information, see Use a nickname password on IRC.
   3. Deselect the Enabled check-box next to the name of your account, and then select it again to try to
      reconnect to the service.




                                                   24
23   Send a message to someone

 1. From the Contact List window, perform one of the following:

      • Double click the name of the contact that you want to have a conversation with.
      • Right-click on the name of the contact you want to have a conversation with, and choose Chat.

 2. A new window will open. Type a message into the box at the bottom of the window and press Enter
    to send it.




                                                25
24     View previous conversations

Empathy automatically saves all your text conversations you have with your contacts. You can search
through all of your previous conversations or browse previous conversations by contact and date.

You do not need to be connected to the Internet to view and search your previous conversations.


Search previous conversations

You can perform a full-text search through all of your previous conversations.

   1. From the Contact List window, choose View > Previous Conversations. Alternatively, press F3.

   2. Select the Search tab.
   3. In the For field, type the text you want to search for. Click Find or press Enter.
   4. Any conversations that matched your search terms will be shown in the list below the search field. By
      default, conversations are ordered by date.

   5. Click on a conversation to view it. Empathy will select the text in the conversation that matched your
      search terms.


Browse previous conversations

You can browse your previous conversations with your contacts or in chat rooms by date.

   1. From the Contact List window, choose View > Previous Conversations. Alternatively, press F3.
   2. Select the Conversations tab.
   3. Select an account from the drop-down list in the top left. A list of contacts and chat room for that
      account will be shown below.

   4. Select a contact or chat room to view your previous conversations from. By default the most recent
      conversation will be shown.
   5. You can browse your conversations by date. Days on which you had a conversation with the selected
      contact will be shown in bold text. Click a date to select it. Click the arrows next to the month and
      year to browse earlier dates.

You can search for text in the displayed conversation by typing into the search field at the top. The matching
text will be highlighted.

You can quickly view the previous conversations with one of your contacts from the Contact List window.
Simply right click the contact and choose View Previous Conversations. The Previous Conversations window
will open with that contact already selected.




                                                     26
25     Audio and video support

You can only have audio and video conversation with contacts who are using an application which also
supports this feature. When your contacts support audio or video conversations, you will see the following
icons next to their names in the contact list:
 Icon                       Description
 Icon for audio conversa-   The contact is able to
 tion                       have an audio conversa-
                            tion.
 Icon for video conversa-   The contact is able to
 tion                       have a video conversa-
                            tion.

In order to have an audio conversation, you need to have a sound card that is supported by your operating
system, and a working microphone.
In order to have a video conversation, you need to have a webcam that is supported by your operating
system, and a working microphone.


Supported Account Types

You can only have audio and video conversations using accounts on certain supported services. The following
table lists whether audio and video is supported for each type of account.

Account types are provided by plugins. Your system may not have all of the following types available, or it
may have types not listed here. Updated plugins may make audio or video conversations possible on account
types that are listed as unsupported here.

 Service                    Audio                        Video
 AIM                        No                           No
 Facebook Chat              No                           No
 gadugadu                   No                           No
 Google Talk                Yes                          Yes
 Groupwise                  No                           No
 ICQ                        No                           No
 IRC                        No                           No
 Jabber                     Yes                          Yes
 MSN                        Yes                          Yes
 myspace                    No                           No
 qq                         No                           No
 People Nearby              No                           No
 sametime                   No                           No
 silc                       No                           No
 SIP                        Yes                          Yes
 Yahoo!                     No                           No
 zephyr                     No                           No




                                                    27
26     Start a video conversation

If you have a webcam, you can call your contacts and have an video conversation with them. This features
only works with certain types of accounts, and it requires the other person to have an application that
supports video calls.

   1. From the Contact List window, click the video call icon next to the name of the contact you wish to
      call and choose Video Call. Alternatively, right click the contact and choose Video Call.
   2. A new window will open. When the connection is established, you will see Connected at the bottom
      of the window, along with the total conversation time.
   3. To end the conversation, click on Hang up.

To turn a video conversation into an audio conversation, choose Video > Video Off, or click the video call
toolbar button to deselect it.




                                                   28
27     Start an audio conversation

You can call your contacts and have an audio conversation with them. This features only works with certain
types of accounts, and it requires the other person to have an application that supports audio calls.

   1. From the Contact List window, click the audio call icon next to the name of the contact you wish to
      call and choose Audio Call. Alternatively, right click the contact and choose Audio Call.

   2. A new window will open. When the connection is established, you will see Connected at the bottom
      of the window, along with the total conversation time.
   3. To end the conversation, click on Hang up.

To turn an audio conversation into a video conversation, choose Video > Video On, or click the video call
toolbar button to select it.




                                                   29
28   Geographical position

Geolocation

Fix common problems




                             30
29   Activate/Deactivate geolocation

 1. Choose Edit > Preferences.
 2. Select the Location tab.
 3. Select Publish location to my contacts to activate geolocation.
     To deactivate geolocation, deselect it.

 4. To increase the accuracy of your position, deselect Reduce location accuracy.
 5. If you have an external device like a GPS or want to send a more accurate position, select the appro-
    priate option in the Geoclue Settings section.




                                                  31
30     Geolocation Privacy

What information is sent

What is possible to send is: your country, region, locality, area, street, building, floor, room, and postal
code, longitude, latitude and altitude, speed and bearing.

The accuracy and the quantity of information about your geographical position are based on the software
or on the infrastructure used to discover your position.

Different kind of networks may have different accuracy settings, and may send different information. The
use of external devices such as GPS or mobile phone will increase the accuracy of the information sent.

When the privacy mode is enabled, nothing more precise than your city will be sent, even if you are using
an external device.


Who can see the information sent

Only your contacts can see your geographical position.


What is the privacy mode

The privacy mode, enabled by default, is a reduced accuracy mode that will decrease the accuracy of the
geographical position sent to your contacts.


Privacy overview

Overview of the various geolocation privacy settings in Empathy.


   • Geolocation is not enabled by default.
   • Privacy mode is enabled by default.
   • Privacy mode prevails even when using external and more precise devices.

   • Only your contacts can see your position.




                                                    32
31     What is geolocation

Geolocation allows you to identify the real geographical location of a computer or a device connected to the
Internet.

With geolocation in Empathy you can:


   • Publish your geographical location to your contacts.
   • See your contacts’ geographical location and quickly contact them.
   • Set the accuracy of your location and the device used to discover your location.


In order to see your contacts’ geographical locations, they need to use a service and an application that
supports geolocation.




                                                    33
32     Geographical position not published

If your contacts cannot see your location, Empathy might not be able to discover with a good margin of
precision your geographical position.

In this case, your position will not be published, but you are still able to see the location of your contacts.

If you want to publish your geographical position, you can try to use an external device such as a GPS.

In order to publish your geographical location, your Jabber server needs to support the Personal Eventing
Protocal (PEP). A list of servers which support PEP is maintained online. Google Talk does not support
this feature at this time.




                                                      34
33    Send files

  1. From the Contact List window, perform one of the following:

        • Right click on the contact you want to send a file to, and choose Send file.
        • Click on the contact you want to send a file, and choose Edit > Contact > Send file.

  2. Select the file to send, and click on Send.
  3. The File Transfers window will appear.
     Wait for your contact to accept the file transfer, or click Stop to halt the transfer.

  4. Once the transfer is finished, it is possible to close the File Transfers window.

If you have multiple finished transfers listed in the window, click on Clear to empty the list. This will only
remove the files from the list and will not delete them from your computer.

It is possible to send files only using the following services: Jabber, Google Talk and People Nearby.

In order to send a file to someone, you need to be connected to the Internet, or to a local area network.




                                                    35
34     Share your desktop

It is possible, with some of your contacts, to share your desktop with them, or to start using your contacts
desktop. You can use this functionality to show your desktop to your contacts, to ask for help or to help
your contacts resolve a problem.

In order to be able to share your desktop or to remotely use your contacts desktop, it is necessary to have a
remote desktop viewer application installed in your system.

   1. From the Contact List window, perform one of the following:

         • Select the contact you want to share your desktop with, and choose Edit > Contact > Share my
           desktop.
         • Right-click on the name of the contact you want to share your desktop with, and select Share my
           desktop.

   2. A request will be sent to the contact you want to share your desktop with. If they accept, the default
      remote desktop viewer application will be launched in order to permit you to disconnect the user that
      is controlling your desktop.
      For more information about how to use the remote desktop viewer application, refer to its help.

When you share your desktop with someone else, it is possible to experience system performance slowdown
and low Internet speed.

Not all your contacts might be able to support this functionality. It is necessary for them to have at least
the 2.28 version of Empathy and a remote desktop viewer application installed in their system.




                                                    36
35   Problems connecting to an instant messaging service




                               37
36     I get a message that says “Authentication failed”

This kind of error happens when your instant messaging service is not allowing you to connect because it
does not recognize your username or password for some reason.

   1. Make sure that you are connected to the Internet, or to a local area network.

   2. Make sure that you have registered an account with the service you are trying to connect to. If you
      do not have an account, most services will not allow you to connect.
   3. Click the edit icon in the error message.
   4. Type your username and password again to make sure that they are correct.

   5. Deselect the Enabled, and then select it again to try to reconnect to the service.




                                                    38
37      I get a message that says “Network error”

This kind of error happens when Empathy cannot communicate with the instant messaging service for some
reason.

Also, this kind of error happens when you try to use an IRC account without setting a nickname.

   1. Make sure that you are connected to the Internet, or to a local area network.
   2. Click the edit icon in the error message.

   3.    • Check in the Advanced section that all the details are correct. You should be able to find these
           details from the website of the messaging service.
   4. Deselect the Enabled, and then select it again to try to reconnect to the service.


Proxy support

At the moment Empathy can not be configured to work with a proxy.




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38     My account is not enabled

If the instant messaging account that you want to use is not enabled in the drop-down account list when
you try to start a new conversation or join a room, your account details may not be correct.

   1. Make sure that you are connected to the Internet, or to a local area network.

   2. Choose Edit > Accounts and select the account that is not working.
   3. Type your username and password again to make sure that they are correct.
   4. Check in the Advanced section that all the details are correct. You should be able to find these details
      from the website of the messaging service.

   5. Check that the Enabled check-box is selected. If it is not, select the check-box to enable the account.




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