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REPORT WRITING Powered By Docstoc
					                              REPORT WRITING

Reports are very important method of gaining and giving information. Although they

may be presented orally, at a meeting for example, reports are usually presented in

writing. The ultimate purpose of any report is to provide the foundation for decisions to

be made and action taken.


      In empirical research, the investigators gather information through carefully

       planned, systematic observations or measurements.

      When scientists send a satellite to investigate the atmosphere of a distant planet,

       when engineers test jet-engine parts made of various alloys, when pollsters ask

       older citizens what kinds of outdoor recreation they participate in, they all are

       conducting empirical research.

      In your career, you will almost certainly perform some type of empirical research

       – and report on it in writing.

Typical Writing Situations

      Empirical research has two distinct purposes. Most aims to help people make

       practical decisions. For example, the engineers who test jet- engine parts are

       trying to help designers determine which alloy to use in a new engine.

      A small portion of empirical research aims not to support practical decisions but

       rather to extend human knowledge. Here researchers set out to learn how fish

       remember, what the molten core of the earth is like, or why people fall in love.

       Such research is usually reported in scholarly journals whose readers are
       concerned not so much with making practical business decisions as with

       extending the frontiers of human understanding.

      These two aims of research sometimes overlap.

The Questions Readers Ask Most Often

The readers of reports on all types of empirical research tend to ask the same seven

general questions.

      Why is your research important to us? Readers concerned with solving specific

       practical problems want to know what problems your research will help them


      What were you trying to find out? A well- designed empirical research project

       is based on carefully formulated research questions that the project will try to


      Was your research method sound? Unless your method is appropriate to your

       research questions

      What results did your results produce? Your readers will want to learn what

       results you obtained.

      How do you interpret those results? Your readers will want you interpret your

       results in ways that are meaningful to them.

      What is the significance of those results? What answers do your results imply

       for your research questions, and how do your results relate to the problems your

       research was to help solve or to the area of knowledge it was meant to expand?

      What do you think we should do? Readers concerned with practical problems

       want to know what you advise them to do. Readers concerned with extending
        human knowledge want to know what you think your results imply for future


         Report elements                          Readers’ Questions

Introduction                      Why is your research important to us?

Objectives of the research        What were you trying to find out?

Methods of obtaining facts        Was your research method sound?

Facts                             What results did your research produce?

Discussion                        How do you interpret those results?

Conclusions                       What is the significance of those results?

Recommendations                   What do you think we should do?


Front Matter

                                  Letter of transmittal
                                  Table of contents
                                  List of figures
                                  List of tables
                                  List of abbreviations and symbols
Body of Report

Chapter 1: Introduction           What will we gain from reading your report? This
                                  prepares the reader to understand your work.
Chapter 2: Reviewing Previous A literature review, i.e. a report of previous work
                              from published research by experts from your field
                                    is treated in this section.
Chapter 3: Methods                  Primary sources or firsthand observation include
                                    experiments, questionnaires, interviews and field
                                    observations. The explicit account of data collection
                                    and how the data is analysed are presented here.
Chapter 4: Describing Materials     Concerned with the equipment used in your
                                    experiment.      It gives a detailed description of
                                    equipment and the process involved in the operation
                                    of the equipment.
Chapter 5: Presenting the Results   This shows how the results of a study are written
                                    and commented on with the aid of illustrations.
Chapter    6:   Conclusion    and These are the last sections to be written; however,
                                    the abstract appears at the beginning of the report.
                                    The primary goal of the conclusion is to indicate
                                    whether or not the objective of the study has been
                                    met. The goal of the abstract, however, is to provide
                                    a preview of the report, that is, it gives the most
                                    important information from the different section of
                                    the report.
End Matter


      In the introduction of a report, you answer your readers‟ question, “What will we

       gain from reading your report?” In some reports, you can answer this question in

       a sentence or less.

      In longer reports, your explanation of the relevance of your report to your readers

       may take many pages, in which you tell such things as (1) what problem your
       report will help solve, (2) what activities you performed toward solving that

       problem, (3) how your readers can apply your information in their own efforts

       toward solving the problem.

Method of Obtaining Results

      Your discussion of your method of obtaining the facts in your report can serve a

       wide variety of purposes. Report readers want to assess the reliability of the facts

       you present: your discussion of your method tells them how and where you got

       your facts. It also suggests where your readers can find additional information. If

       you obtained your information from printed sources, for example, you can direct

       your readers to those sources. If you obtained your information from an

       experiment, survey, or other special technique, your account of your method may

       help others design similar projects.


      Your facts are the individual pieces of information that you gathered.

      If your report is based on laboratory, field, or library research, your facts are the

       verifiable pieces of information you gathered: the laboratory data you obtained,

       the survey responses you recorded, or the knowledge you assembled from printed


      You may present your facts in a section of their own, or you may combine your

       presentation of your facts with your discussion of them, as explained next.


      Taken alone, results mean nothing. They are a table of data, series of isolated

       observations, or pieces of information without meaning. Therefore, an essential
        element of every report you prepare will be a discussion in which you interpret

        your facts in a way that is significant to your readers.

       In many of the communication you write, you will weave your discussion of the

        facts together with your presentation of them.


       Like interpretations, conclusions are general statements based on your facts.

       and unless it is intellectually sound, your readers will not place any faith in your

        results or in your conclusions, and recommendations.


Goals of Good Research

       The first thing to remember about research is that it needs to be just as reader-

        centered as any other writing activity. Your research is successful only if it

        produces results that your readers will value.

       Right scope. The research results enable you to write about your topic with

        sufficient breadth your reader‟s needs.

       Right depth. The research provides sufficient detail to allow your readers to

        understand your topic to the level necessary for them to perform their tasks and

        appreciate the validity of your persuasive points.

Guideline 1: Define Your Research Objectives

       You can streamline your research by defining in advance what you want to find.

        After all, you are not trying to dig up everything that is known about your
        subject. You are seeking only information and evidence that will help you

        achieve your communication‟s objectives.

       Although you should define your research objectives at the outset, you should

        also be ready to revise them as you proceed. Research is all about learning. One

        of the things you may learn along the way is that you need to investigate

        something you hadn‟t originally thought important – or even thought about at all.

Guideline 2: Plan Before You Begin

       You will research much more efficiently and effectively if you begin by making a


   Making a Research Plan

           Identify all sources that might be helpful. Include people and organizations as

            well as publications.

           Identify the most promising sources. It only makes sense to focus your efforts

            on them.

           Determine the most productive order in which to consult your sources.

           Make a schedule as you can apportion your time wisely. Include the time

            needed for interpreting results.

       Consult general sources first. Useful general sources are encyclopedias

        (including the specialized ones that exist for many subjects), articles in popular

        magazines, and review articles published in specialized journals for the purpose of

        summarizing research on a particular subject.
      Conduct preliminary research when appropriate. In some situations, it will be

       helpful for you to conduct some research in preparation for other research.

       Imagine, for instance, that you r key source is an executive or expert you can

       contact only one.

          Readers’          Possible Sources    Assessment of End    When to consult

          Questions                                   Source

   Are our                 Competitor reports   Biased              Next week

   competitors             to stockholders

   developing this

   technology more         Trade journals       Probably reliable   Immediately

   rapidly than we


   When      will     our Kami Mason,           Objective,          Close to

   design be ready?        Project Coordinator Informed             completion of


Guideline 3: Check Each Source for Leads to Other Source

      Conducting research is like solving a crime. You don‟t know exactly what the

       outline come will be- or where to find the clues. Consequently, it makes sense to
       check every source for leads to other sources. Scrutinize the footnotes and

       bibliographies of very book, article and report you consult.

Guideline 4: Begin Interpreting Your Research Results Even as You Obtain Them

      Research involves more than just amassing information. To make your results

       truly useful and persuasive to your readers, you must also interpret them in light

       of your reader‟s desires, needs, and situation.

Guideline 5: Take Careful Notes

      A simple but critical technique for researching productively is to take careful

       notes at every step of the way. When making notes on the facts and opinions you

       discover, be sure to distinguish quotations from paraphrases so you can properly

       identify quoted statements in your communication.



      When you brainstorm, you generate thoughts about your subjects as rapidly as

       you can through the spontaneous association of ideas writing down whatever

       thoughts occur to you.

      Record everything. If you shift your task from generating ideas to evaluating

       them, you will disrupt the free flow of associations on which brainstorming

Free writing

      Free writing is very much like brainstorming. Here, too, you tap your natural

       creativity free from the confines of structured thought. You rapidly record your

       ideas as they pop into your mind. Only this time, you write prose rather than a list.

       The goal is to keep your ideas flowing.

Flow Chart

      When you are writing about a process or procedure, try drawing a flow chart of it,

       Leave lots of space around each box in the flow chart so you can write notes next

       to it.


      The explosive growth of the Internet has created a rich and continuously evolving

       aid to researchers. From your computer at home, school or work, the Internet lets

       you read technical reports from companies such as IBM, download software, view

       pictures taken by NASA spacecraft in remote areas of the solar system, or join

       online discussions on an astonishing array of topics.

      You may have difficulty finding helpful sites. There are millions of sites in the

       Internet, with millions more added annually. Navigating through these sites to

       locate the ones that present useful information on your topic can be difficult.

      You must carefully evaluate the sites you locate. Anyone can post information

       on the Internet, regardless of his or her purpose, bias, or level of expertise.

       Because no one prevents unreliable information from appearing, you must

       carefully evaluate the credibility of each site you encounter.

      At work, your best source of information will often be another person. In fact,

       people will sometimes be your only source of information because you‟ll be

       researching situations unique to your organization or its clients and customers. Or

       you may be asking an expert for information that this person possesses that is not

       yet available in print or form an on-line source.

Preparing for an Interview

      Choose the right person to interview. Approach this selection from your

       readers‟ perspective. Pick someone you feel confident can answer the questions

       your readers are likely to ask in a way that your readers will find useful and


      Make arrangements. If you expect the interview to take more than a few

       minutes, contact the person in advance to make an appointment. Let the person

       know about the purpose of the interview.

      Plan the agenda. As the interviewer, you will be the person who must identify

       the topics that need to be discussed. Often, it‟s best simply to generate a list of

       topics to inquire about.

Concluding the Interview

      During the interview, keep your eye on the clock so that you don‟t take more of

       your interviewee‟s time than you requested.

      Check your list. Make sure that all your key questions have been answered.
      Invite a final thought. One of the most productive questions that you can ask

       near the end of an interview is, “ Can you think of anything else I should know?”

      Open the door for follow-up. Ask something like this: “ If I find that I need to

       know a little more about something we‟ve discussed, would it be okay if I called


      Thank your interviewee. If appropriate, send a brief thank-you note by letter,

       memo, or e-mail.


      While an interview enables you to gather information from one person, a survey

       enables you to gather information from groups of people.

      On the job, surveys are almost always used as the basis for practical decision-

       making. Manufacturers survey consumers when deciding how to market a new

       product, and employers survey employees when deciding how to modify

       personnel policies or benefit packages.

Writing the questions

      The first step in writing survey questions is to decide exactly what you want to

       learn. Begin by focusing on the decisions that your information will help your

       readers make.

      Mix closed and open questions. Closed questions allow a limits number of

       possible responses. They provide answers that are easy to tabulate. Open

       questions allow the respondent freedom in devising the answer. They provide

       respondents an opportunity to react to your subject matter in their own terms.
   You may want to follow each of your closed questions with an open one that

    simply asks respondents to comment. A good way to conclude a survey is to

    invite additional comments.

   Ask reliable questions. A reliable question is one that every respondent will

    understand and interpret in the same way. For instance, if Roger asked, “ Do you

    like high-quality pastries?” different readers might interpret the term “high

    quality” in different ways. Roger might instead ask how much the respondents

    would be willing to pay for pasties or what kinds of snacks they like to eat with

    their coffee.

   Ask valid questions. A valid question is one that produces the information you

    are seeking. For example, to determine how much business the doughnut shop

    might attract, Roger could ask either of these two questions:

    How much do you like doughnuts?

    How many times a month you visit a doughnut shop located within three

    blocks of campus?

   The first question is invalid because the fact that students like doughnuts does not

    necessarily mean they would patronize a doughnut shop. The second question is

    valid because it can help Roger estimate how many customers the shop would


   Avoid biased questions. Don‟t phrase your questions in ways that seem to guide

    your respondents to give a particular response.

   Place your most interesting questions first. Save questions about the

    respondent‟s age or similar characteristics until the end.
      Limit the number of questions. If your questionnaire is lengthy, people may not

       complete it. Decide what you really need to know and ask only about that.

      Test your questionnaire. Even small changes in wording may have a substantial

       effect on the way people respond. Before completing your survey, try out your

       questions with a few people from your target group.

Contacting Respondents

      Face-to-face. In this method, you read your questions aloud to each respondent

       and record his or hers answers on a form. It‟s an effective method of contacting

       respondents because people are more willing to cooperate when someone asks

       their help in person.

      Telephone. Telephone surveys are convenient for the writer. However, it can

       sometimes be difficult to use a phone book to identify people who represent the

       group of people being studied.

      Mail or handout. Mailing or handling your survey forms to people you hope will

       respond is less consuming than conducting a survey face-to-face or by telephone.

       Generally, however, only a small portion of the people who receive survey forms

       in these ways actually fill them out and return them.

   Abstract or Executive Summary

          The abstract is brief, condensed statement of the most important ideas of the

           report. It provides the readers with a compressed overview of the report by

           mirroring both its content and organization.
          The length of the abstract depends primarily on the length of the report. The

           typical abstract is a paragraph of 150 to 200 words.

          Although the abstract is a compressed version of the report, you should not

           write it in telegraphic style. Its words and sentences must be in a good prose


          Center and make prominent the word Abstract at the top of the page, double –

           space, and begin the abstract.

Letter of transmittal

      The letter of transmittal or the preface officially transmits or presents the report to

       the readers. The “letter” of transmittal may be in memo or letter form. Addressed

       to the readers, it provides sufficient background by:

      Restating the title of the report (in case the letter is mailed separately from the


      Stating the purpose of the report (readers in the workplace want to focus

       immediately on the task at hand);

      Pointing out features of the report that may be of special interest;

      Acknowledging special assistance in performing the study or preparing the report,

       especially from those who funded the project or provided materials, equipment or

       information and advice.

Calculating Statistical Information

       Statistics are „raw data‟. They must be processed in some way to create

        „information‟ which is meaningful and helpful for a particular purpose. Some of

        the ways of using statistical data.


       Classification can be used to add meaning data by grouping items into helpful

        categories or classes.

Product X: Complaints in July and August 1996

           Date                   Name           Account numbers           Complaint


   23                      Greenwald, G.         2428                  Broken Sprocket

   22                      Wharf, S.             2991                  Wrong colour

   19                      Walters, P.           3367                  Delivered late

       Certain faults seem to recur, and you decide to see of there is a trend: you decide

        to classify the complaints according to type.

       Your summary would give the following information.

   (a) Broken sprocket                   (3)

   (b) Wrong colour                      (3)
Frequency of distribution

        One type of classification often used in the organisation of large sets of date is a

         frequency distribution. Classes might be ranges of: age, or costs/ numbers/

         frequency of products purchased, time spent, errors made and so on. You can

         compare the relative frequency of one class against another, or against the sane

         class over time, to show trends.


Given below is a set of raw date on the number of minutes in each hour reported spent on

the telephone by 40 sales office staff.

19       15     1       24     5          19   27     34      14      23

9        5      4       18     41         17   15     19      23      14

34       11     16      17     28         29   31     11      21      12

8        5      16      6      17         29   7      9       23      18

As frequency distribution, the date would be organised as follows. For example, count up

how many times a number between 0 and 10 occurs.
                            Time spent                    Number of

                            per hour (minutes)            workers

                            0-9                           10

                            10-19                         17

      Classes               20-29                         9       Class frequencies

                            30-39                         3

                            40-60                         1

                                                 Total 40         Total frequency

     A cumulative frequency distribution uses „ceilings‟ instead of ranges to define

      classes: „under 10, under20‟ etc.

  Time spent per hour (minutes)           Number     of       workers   =   cumulative


          Under 10                                        10

          Under 20                                        10+27=27

          Under 30                                        10+17+9=36

          Under 40                                        10+17+9+3=39

          Under 60                                        10+17+9+3+1=40
                                                                  (Total sample)


        „A picture paints a thousand words‟. A simple visual presentation of data has

         more impact and immediately than a table or block of text that is uniform to the

         eye and may contain superfluous elements.


        Tables are a simple way of presenting numerical information. Figures are

         displayed, and can be compared with each other: relevant totals, subtotals, or

         percentages can also be presented as a summary for analysis.

        A table is two-dimensional (rows and columns), so it can only show two

         variables: a sales chart for a year, for example, might have rows for products, and

         columns for each month of the year. You simply need to enter the appropriate

         figures on each position.

                                SALES FIGURES FOR 19..

Product     Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec TOTAL

                                                                                         $ 000






        Here are some further guidelines:

        The table should be given a clear title.
      All columns and rows should be clearly labeled. State the units being used. (E.g.


      Where appropriate, there should be clear sub-totals. In the example above it might

       be appropriate, say, to have sub0totals for products A and B together and for C

       and D together as well as overall totals.

      A total figure is usually needed at the bottom of each column of figures and at the

       far right of each row.

      Tables should not be packed with so much data that the information presented is

       difficult to read.

Line graphs

      A graph shows, by means of either a straight line or a curve, the relationship

       between two variables. In particular it shows how the value of one variable

       changes, according to changes in the value of the other variable.

      Changes in sales turnover over time;

      How a country‟s population changes over time.

The general rules for plotting graphs can be summarized as follows.

      The scales on each axis should be selected so as to make the graph big enough to

       be easily read. In some cases it is best not start a scale at zero: this is perfectly

       acceptable as long as the scale adopted is clearly shown.

      Graphs can show more than one line. However, they should not be overcrowded

       with too many lines. They should give a clear, neat impression.

      The axes must be clearly labeled with descriptions and units.
Bar charts

      The bar chart is one of the most common methods of presenting data in a visual

       display. It is chart in which data is shown in the form of bar.

      And is used to demonstrate and compare amounts or number of things.

Pie charts

      A pie chart is used to show pictorially the relative sizes of component elements of

       a total value or amount.

      The whole „pie‟ = 360” (the number of degree in a circle) = 100% of whatever

       you are showing. An element, which is 50% of your total, would therefore occupy

       a segment of 180 degrees and so on. (360 X 0.5 = 180).


      A drawing of a company‟s product, say. With labels for interesting features, is

       often a very efficient way of presenting a lot of information in a small space. It

       may be either a simple line drawing or something more elaborate.

      Photographs are more impactful, in general, but less clear, for conveying paints of

       detail: a photograph has many elements (foreground, background, shadow, colour

       etc) competing for the reader‟s attention.

      The essence of a drawing is that it can be used to select and highlight basic lines

       and features, and ignore irrelevancies. Tints and solid colour can be used to fill in

       areas within the line drawing, to create emphasis, distinguish one type of feature

       from another and so on.


     Objective- to describe any mechanism used in the study

     A mechanism            any object or system that has as working part(s)

                                Suggests tools, instruments & machines

     A typical description of materials usually:

     Provides an overview

     Describes the principal parts in detail

     Makes a conclusion

     Mechanism description explains the purpose, appearance, physical structure, and

      sometimes the operation or behavior of a mechanism. The word mechanism, as

      used here, refers to any object that takes up space and behaves in a predictable

      manner or performs work. In this sense, a driver‟s license is a much as mechanism

      as is a clutch or an automobile.

     Mechanism description is an important means of conveying evidence of their

      presence and of making visible to the mind what may not be visible to the eye.

     At work, at home, at leisure, we are surrounded by mechanisms and objects. To

      evaluate them or use them, we need to know all their functions, features, and how

      their parts work together or relate to one another. Mechanism description helps

      meet our need to know.

     One of the universal problems of mechanism descriptions is the decision of how

      much information to provide. You can potentially so much in the description that

      it becomes unacceptably long and provides information that readers cannot use.

      You must select what information to include and what to leave out. Four familiar

      considerations face you immediately when you prepare to describe a mechanism

      or object:

         1. What is the purpose of your descriptions?

         2. Who is your audience?

         3. How familiar is your audience with the mechanism or object?

         4. What is the audience‟s purpose in reading the descriptions?

     Mechanisms have specially designed features built into them that are important to

      readers, and describing these features is one of your most important tasks. You do

      not want to burden readers with unnecessary information, but you also don‟t want

      to omit meaningful information.

     Because you know so well the features of the mechanism you describe, it may be

      difficult for you to remember that such knowledge might appear isolated and

      unimportant to your readers unless you explain the importance of the feature.

     When you mention the features in your presentation, immediately explain the

      significance of the features so that it has meaning to your readers. The two-

      column format will do, or you can combine the information like this:

     The Shredmaster 180 has seven major features:
     Built-in shredder continuously feeds forms through the shredder. Works

      automatically and without supervision.

     ¾ hp motor has 70% more shredding power than most other models. Shreds 14

      sheets of papers at one time.

     12‟‟ throat accepts computer printout pages.

     Hardened cutter blades cannot be damaged by conventional staples or paper clips.


  The Introduction

         Your readers must have an understanding of the overall mechanism or object

          and a mental framework in which to fit all the details before they get to the

          details, or they will be swamped. The introduction provides this kind of frame

          of reference and overview for the entire mechanism or object.

         “A volcano is a cone-shaped mountain with a crater in the top that from time

          to time erupts, spewing gases, rock, ash, and molten lave. The main features

          are its crater (the opening in the earth‟s surface) and the conduit connecting

          the opening to the interior of the earth, which contains magma (hot, molten

          lave). The largest active volcano in the world is Mauna Loa in the Hawaiian

          Islands, which towers more than 13,500 feet above sea level.”

         The most important statements you make about a mechanism or object

          early in your description relate to its functions, parts, and appearance. If

          you are familiar with the mechanism or object, it‟s easy to assume that your

          readers share your knowledge. But you must remind yourself that most
    readers will need information about what the mechanism or object does (if

    known), what it looks like and what its major parts are.

   Example: A hand hacksaw is a metal-cutting saw of three parts: a handle, a C-

    shaped frame, and a thin, narrow blade fastened to the open side of the frame.

   Every mechanism is designed or has the form to fulfill a particular

    function. The question to answer is: why is the mechanism designed as it is?

    Or why is the object shaped as it is?

   Example: A drafting compass is designed for drawing circles, ares and


   When the mechanism or object you are describing is part of a larger

    mechanism or object, you should explain how the mechanism or object

    relates to the larger whole.

   Your readers always need a notion of the size, and general appearance of

    the mechanism or object. Size can be explained by giving dimensions (the

    metal plate is 2”X3”X1/4” or by comparisons (the film canister is about the

    size of a tube of lipstick).

   Every mechanism or object has at least two parts. Partitioning the

    mechanism or object into its major parts usually presents no problems, unless

    it is extremely simple or complicated. In either instance you make some

    arbitrary decisions. Try to come up with not less than parts and not more than

    five or six.

   The lists of parts indicate the order in which the parts will be discussed.

    The order may be one of three sequences:
               1. Function: The parts are described in the order of their activity-Part A

                    moves Part B, which moves Part C, and so forth.

               2. Space: The parts are described from left to right, top to bottom, outside

                    to inside, front to back, and so on

               3. Importance: The parts are described from the most significant to the

                    least significant

The Body

      The body of a mechanism description explains each other major part in the order

       indicated by the list of major parts in the introduction. The parts description

       provides much the same information for each part that the introduces does for the

       mechanism or object as a whole.

The Ending

      The ending explains how the mechanism how the mechanism works or is used.

       Here you divide its function or behavior into meaningful stages and explain what

       happened in each. For instance, if the writer who described the bolus gun had not

       provided such information in the introduction, he might have described its use

       like this:

      “The bolus gun, designed like a hypodermic syringe, can be used with one hand.

       The operator grips the gun with one hand, opens the animal‟s mouth with the

       other, and inserts the end of the gun deep enough into the animal‟s throat to

       prevent the pill or tablet from being coughed up.”

Mdm. Sharimllah Devi

A. Overview ( This step consistes of a few sentences to indicate the material used. It
   gives a general idea of the material and the purpose for which it is intended

B. Description of the principal parts ( Here each major part or characteristic of the
   material is described in logical sequence using spatial or functional arrangement)

C. Functional description (This last step shows how the various features described in B
function together.)

Complete the description of the solar water heating system by filling in the blanks
with the appropriate active or passive verb in the correct tense.

Solar systems designed to heat water 1. _________ now common in private homes in
many parts of the country . A typical domestic water heating system 2._________ of
three parts , which are : (A) roof-mounted solar collectors, (B) a solar storage tank,
and (C) an existing water heater.Water 3._____________ through the south-facing
collectors by a circulation pump.(D) As water 4._____________ through the
collectors, it acquires heat and returns to the storage tank. When hot water is
needed, it 5.___________ from the existing water heater (C) and replaced by solar
heated water. An electronic control turns the pump on only during those hours
when usable solar energy 6. ____________. It also activates the drain-down valve (E)
to drain the system when the storage tank 7.__________completely _____ with
thermal energy.
The existing water heater 8. __________ as a back-up unit during long periods of
cloudy weather, or when demand is unusually high. Otherwise, its energy
consumption 9.________ as long as the solar water temperature 10._________
higher than the existing water heater's thermostat setting
    1. A) are B) have C) will
    2. A) has B) contains C) consists
    3. A) pumps B) pumped C) is pumped
    4. A) pass B) passes C) passed
    5. A) takes B) is taken C) was taken
    6. A) can be collected B) could be collected C) can collect
    7. A) will charge B) has charged C) is charged
    8. A) act B) serves C) is
    9. A) is eliminated B) eliminates C) was eliminated
    10. A) get B) become C) is
Write the passage out with the answers that you've picked. See you in class!!