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Installing the Software

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					Installing the Software ..................................................................................................... 4
  COBOL Notes: ...................................................................................................................................... 6
   Windows 2000/XP ............................................................................................................................. 6
   Windows 98, 98 SE, Me: ................................................................................................................... 6
   Windows 95 (all versions): ................................................................................................................ 6
  Completing the Installation ................................................................................................................... 7
   Windows 2000/XP: ............................................................................................................................ 7
Installing Pervasive SQL 2000i ....................................................................................... 8
  Step One—Assigning IP Addresses ...................................................................................................... 8
    Windows 9.x ...................................................................................................................................... 8
    Windows 2000, XP .......................................................................................................................... 11
  Configuring Pervasive SQL 2000i ...................................................................................................... 13
    Assigning a Permanent Gateway ..................................................................................................... 15
  Configuring the Database Engine........................................................................................................ 16
    Protocol Settings .............................................................................................................................. 19
    Optional Settings .............................................................................................................................. 21
Starting TGS the First Time ......................................................................................... 22
Data Conversion ............................................................................................................. 23
Troubleshooting.............................................................................................................. 24
  Windows 2000/XP: ............................................................................................................................. 24
Registration ..................................................................................................................... 28
  Limited Use License Acknowledgement ............................................................................................ 28
Technical Support Contract .......................................................................................... 30
     Free Support Period ......................................................................................................................... 30
     Extended Support ............................................................................................................................. 30
     Terms and Conditions ...................................................................................................................... 30
Getting Started ............................................................................................................... 32
The Main Menu Functions ............................................................................................ 33
  Controls ............................................................................................................................................... 33
  POS ...................................................................................................................................................... 33
  Inventory ............................................................................................................................................. 33
  Customers ............................................................................................................................................ 34
  Vendors ............................................................................................................................................... 34
  Employees ........................................................................................................................................... 34
  Financials............................................................................................................................................. 35
  Tools .................................................................................................................................................... 35
Menu Bar ........................................................................................................................ 36




The General Store for Windows Quick Start Manual                                                                                                1
Store\Station Controls Options ..................................................................................... 37
  The Store Controls Screens ................................................................................................................. 37
    Basic Information ............................................................................................................................. 38
    POS Controls.................................................................................................................................... 38
    Store Closing Options ...................................................................................................................... 38
    Payment Methods ............................................................................................................................. 38
    Passwords ......................................................................................................................................... 38
    Tax Tables ........................................................................................................................................ 38
    Ledger Post/Paid Out Accounts ....................................................................................................... 39
  Station Controls Maintenance ............................................................................................................. 40
Inventory ......................................................................................................................... 42
  The Store Detail Tab ........................................................................................................................... 43
The Customer Screens ................................................................................................... 44
The Vendor Screens ....................................................................................................... 45
Employee Maintenance.................................................................................................. 46
The Financials Screens .................................................................................................. 46
The Tools Screens ........................................................................................................... 47
The Help Screens ............................................................................................................ 47
The Point of Sale Screens .............................................................................................. 48
  The Main POS Screen ......................................................................................................................... 48
  The Sales Screen ................................................................................................................................. 49
Minimum Hardware Requirements ............................................................................. 51
Appendix A--Discount by Invoice................................................................................. 52
  Inventory Item ..................................................................................................................................... 52
  Store Controls ...................................................................................................................................... 53
  POS ...................................................................................................................................................... 54
Appendix B—Credit Book ............................................................................................ 55
  Customer Maintenance ........................................................................................................................ 56
  Inventory Maintenance ........................................................................................................................ 58
  Credit Book at POS ............................................................................................................................. 59
  Notes .................................................................................................................................................... 59
Appendix C—Open to Buy............................................................................................ 60
  Initializing OTB .................................................................................................................................. 60
Appendix D—Setup for ICVerify ................................................................................. 61
  Change the Current ICVerify Setup .................................................................................................... 61
  Configure The General Store .............................................................................................................. 63
  Set Up the Request Directory .............................................................................................................. 64
  Initializing ICVerify ............................................................................................................................ 65




The General Store for Windows Quick Start Manual                                                                                                2
Appendix E--Setup for PC Charge ............................................................................... 67
  Setup .................................................................................................................................................... 67
  Setup PC Charge ................................................................................................................................. 68
  Batching Out (Settlement) for The Day .............................................................................................. 69
  Using PC Charge ................................................................................................................................. 70
  Important Notes ................................................................................................................................... 70
Appendix F—Setup for X-Charge ................................................................................ 72
Appendix G—Conversion Notes ................................................................................... 73
  Prior to Converting your DOS Data .................................................................................................... 73
Tips and Tricks ............................................................................................................... 76
  Data Backups ....................................................................................................................................... 76
  Label Printing ...................................................................................................................................... 76
  General Printing .................................................................................................................................. 76
  General Operation ............................................................................................................................... 77




The General Store for Windows Quick Start Manual                                                                                                3
Installing the Software

           Prior to installing the software, please make sure of the following:
          1. Your system meets the minimum hardware requirements for running The General
             Store for Windows beginning on Page 51.
          2. Your parallel printer port is set to EPP
          3. You have a default printer set to LPT 1
          4. If you have a Windows 95 system, see the COBOL notes prior to performing any
             installation steps (page 6).


            If you ordered a complete “turnkey” system from The General Store including
            computers and POS hardware, your software, and all POS devices have already
            been installed. Skip this installation step and start right in on the Getting Started
            sections (page 32).

Insert The General Store CDROM in the drive. The CD should auto-run. If it does not, click on Start |
Run and in the Run box, type in: x:\launch.exe (where x is the letter of your CDROM drive).

From the opening screen of the CDROM, click on Install Products




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You must now select which type of installation you are performing:




       Select Single User if you only have one computer using The General Store
       Select Server if you have a network, and this computer will be the system where the TGS files
        will be installed
       Select Workstation is this is just a workstation on the network


The General Store for Windows requires several core components on every system:
    Fujitsu COBOL (See the COBOL notes below)
    Btrieve or Pervasive SQL 2000
    Docucom PDF Writer
    Adobe Acrobat Reader

The Install Products screen contains the installation buttons for each of these components:




                          For installations using Btrieve Workstation 6.15




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                          For installations using Pervasive SQL 2000i




COBOL Notes:

The Fujitsu COBOL installation may require modification of Windows system files:

Windows 2000/XP: No modifications necessary

Windows 98, 98 SE, Me: COBOL requires the install of Microsoft Data Access Components
(MDAC) ver 2.5 or greater. These will be installed first. COBOL also requires an updated version of
the Microsoft Installer. After the MDAC installation, and a reboot, you must select the COBOL install
again. The installation program will start the Microsoft Installer upgrade. You will then need to
reboot your system again.

Windows 95 (all versions): Prior to installing COBOL, insert the TGS CDROM in your drive, and
exit from the autorun screens. Open Windows Explorer, and click on the +sign by the CDROM drive
letter, then click on the + sign by cobol wrapper6, then the + sign by the RTS folder. Double click on
the UPD folder as below:




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In the right hand pane you will see three files as below:




Double click on dcom95.exe and follow the installation prompts (a reboot may be required). Repeat
the steps above, and double click on the MDAC_TYP.exe file (a second reboot may be required).

This will update your Windows 95 system to accept Fujitsu Cobol.



Completing the Installation

After all components have been installed, exit the CD Browser. Attach the security key (dongle) to the
printer port (LPT 1) on the station that will use The General Store first every day. In a network
environment, the key should be attached to a POS station. Remember: The station with the security
must start TGS first every business day.

Windows 2000/XP: If the station with the security key (dongle) has Windows 2000 or XP installed,
you must open Windows Explorer, click on the + sign by the CDROM, then right click on the folder
SSI and select Copy. Now, right click on drive c: and select Paste. The SSI folder will be copied to
the hard drive. Expand the hard drive by clicking on the + sign, and double click on the SSI folder.
Locate the file: ddinst32.exe and double click it. Click Express, then OK, then Exit. Note: this step
is only required if this station has the security key (dongle). In all other versions of Windows, the
driver installs automatically.




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               If your version of The General Store is using the Btrieve
              Workstation Engine, skip this entire section, and proceed to
                   the Getting Started sections beginning on Page 32.



If your version of The General Store includes the Pervasive Database Engine, you must configure
Pervasive prior to using The General Store the first time.




Installing Pervasive SQL 2000i
        Please read the following instructions completely prior to beginning your install.
        Your system must be configured properly prior to the installation. If you are
        unfamiliar with networking procedures, we suggest you consult a networking
        professional to assist you.


Each system on your network must have the following:
   1. Assigned IP Address (or an address obtained from a DHCP server—Windows NT or 2000)
   2. Assigned gateway address pointing to the server.

Note: Even if your network is already assigned IP addresses, you must still enter Gateway
information.


Step One—Assigning IP Addresses

Server (or Main TGS Station)
Windows 9.x


Right click on Network Neighborhood, and select Properties. In the configuration window, scroll
down to the protocol entry TCP\IP(Your network card) and double click it.




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Select the Tab IP Address, then select the option to Specify an IP Address.
Enter an address in the IP Address box. We suggest using addresses in the “private non-routable”
range, those starting with either “10” or “192”. As an example, start your server or main station at
192.168.168.1. Remember each station must have a unique address. On other stations, simply
increment the last number by 1…..192.168.168.2, 192.168.168.3, etc.
In the Subnet Mask box, enter: 255.255.255.0




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Select the Gateway Tab.




If you are configuring the Server or Main TGS station, enter the IP address for this station in the New
Gateway box, then click on Add.
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If you are configuring a workstation only, enter the IP address for the Server or Main TGS station in
the New Gateway box, and click on Add.



Click OK, then Apply and OK in the Network Properties box. You will need to restart your computer
for the new settings to take effect.


Windows 2000, XP

Right click My Network Places, and select Properties. In the properties window, right click the Local
Area Connection.




Double click on TCP\IP in the next Window.



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Select the option to Specify an IP address, and enter your address in the box.




The General Store for Windows Quick Start Manual                                 12
If you enter an address in the 192 range, Windows will automatically set the subnet mask at
255.255.255.0. If you enter an address in the 10 range, you will need to set the subnet mask at
255.255.255.0.

Enter the IP address of this system in the Default Gateway box. Note, if there is already a Gateway
specified, click on the Advanced button, and add this address to the Gateway list.




Windows 2000/XP will accept the new configuration without a reboot.

You are now ready to install Pervasive SQL 2000i.


Configuring Pervasive SQL 2000i

After the install has completed, restart your computer to activate the changes.

Click on Start | Programs | Pervasive | Pervasive SQL | Utilities and navigate to the User Count
Administrator.




Insert the license floppy disk for this station in Drive a:

You should see the following screen:




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In the License key path box, enter the following: a:\ucmgr.key or click on the “…” button and
navigate to the a: drive. Click on Add License.

Your station will then be licensed.

  If you only have the Single User version of TGS, go the next section: Assigning a Permanent
                                            Gateway.

For network users, you must install all the license key disks on all stations, including the server. At
each station, make sure you have your license key disks, click on Add Key, and insert the next disk.
Do this until all licenses have been entered. The Current user Count box should show the total number
of Licensed Users for your system.




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Assigning a Permanent Gateway

You must assign a permanent gateway for Pervasive SQL, and then point your workstations to this
gateway. The pervasive gateway will always be on either the server or the main General Store station.

Click on Start | Programs | Pervasive | Utilities | Gateway Locator




If you are on the Server or main TGS station, click the button Change




On the next screen, you will see the name of this computer. Select the radio button to Assign a
gateway, then click OK.



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Workstation:

On each workstation, from the Gateway Locator screen, click on the Browse button (…).

Navigate to your Server, or main TGS station, and select it, then click OK. In the Gateway Locator
window, check the option for: Permanent Assignment. Then close the Gateway Locator.




Configuring the Database Engine


Click on Start | Programs | Pervasive | Pervasive Control Center




On the Control Center screen, expand all the branches by clicking the + sign next to each one.




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Click on the performance tuning option under Server.




The General Store for Windows Quick Start Manual       17
In the right hand pane, right click on Number of Input/Output Threads and select Properties.




In the settings box, change the “4” to “44”, and click OK. Note, this value can be any number from 4
to 1024. In applications where you have several workstations running a high volume, you may want to
adjust this number higher on the workstations (64-128), and on the server (128-256).




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Under Server, left click on Compatibility. In the right pane, locate the key, Create File Version.




Right click it, and select Properties from the drop down menu.

In the Create File Version box, click the down arrow, and select 6.x from the menu, then click OK.




Protocol Settings
Under Server, left click on Communication protocols. In the right pane, right click on Supported
protocols and select Properties.


The General Store for Windows Quick Start Manual                                               19
In the Selected box, left click all protocols except for Microsoft TCP/IP and Microsoft NETBIOS,
and move them to the Available box by clicking the arrow as below:




Your Supported protocols box should look like the following:




The General Store for Windows Quick Start Manual                                          20
Expand the branches under Client and 16 Bit, locate the Supported Protocols entry, and configure each
as in the above instructions. All entries for Supported Protocols should contain only Microsoft TCP/IP
and Microsoft NetBios.

Optional Settings

Under Client, left click on Application characteristics.




Right click on Splash Screen in the right pane, select Properties, then set the value to Off or On. This
setting only determines whether you see a Pervasive Logo screen when you double click on The
General Store icon.




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Starting TGS the First Time
The first time you double click on the TGS icon on Station #1, you will see the Welcome message
below:




Click on Accept to start the serial number registration process.




Insert your serial number registration disk in Drive A: and click OK. Note, that if you do not have a
serial number disk and you have purchased the software (not a demo), you must contact CDS to obtain
a system serial number.

Important Note: If you see the above screens on any station after you have been using TGS,
you should immediately check your shortcut properties and your install of The General Store.
These screens indicate that TGS is not finding your data files.




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 After registration is complete, your system should be on the main General Store screen. Take note of
 the information below:




This determines your version of                            This is your TGS serial number. If you
TGS. If you see the word “Demo”,                           have a registration diskette, and no
see the Troubleshooting section                            number appears here, contact CDS.




 Data Conversion
 If you are a current user of The General Store for DOS, and you will be converting your data, please
 turn to Appendix G now. You should follow the conversion notes carefully prior to converting to The
 General Store for Windows.




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Troubleshooting
Windows 2000/XP: It is critical to remember that prior to installing The General Store, you have
added a User Account to the system that has Administrative rights. We urge you NOT to use the
Administrator account. This account should be reserved for operating system level operations. Please
see your Windows documentation for adding a User account with Administrator level rights.


Q: I installed The General Store, but when I double click on the icon, my screen turns gray, and
my system appears to lock up

A: Your screen resolution is set too low. Adjust your screen to 800 x 600 and make sure you are set
for Small Icons. To adjust your screen resolution, right click on an open area of the desktop, left click
on Properties, then select the Settings tab:




                                                                        Drag the slider till
                                                                        the resolution reads
                                                                        800 by 600




                                                                   The only entry that cannot
                                                                   be in this box is:
                                                                   16 colors. Any other
                                                                   setting is OK




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Q: I get an F3 Cobol error when I try to start The General Store.

A: Cobol was either not installed properly, or the path setting in the autoexec.bat file is wrong.
To check for a proper install of Cobol, go to Start | Settings | Control Panel. Double click on
Add\Remove programs. You should see all of the following programs installed:




Next open the System Configuration Editor (Start | Run type in sysedit click OK). Your
autoexec.bat file should be the first file visible. Try changing the Cobol path to the following:
Path=c:\progra~1\common~1\fujitsu\cobol………………
Note that if you do not see Cobol in the path, you will need to add it. Simply add the following to your
path= statement:

C:\progra~1\common~1\fujitsu\cobol


Save your changes and exit. Then, reboot the computer.


Q: On the opening General Store Screen, my system says it’s a Demo.

A: The security key driver did not load properly, or the security key is not attached to the parallel port.
First, check to be sure you have the TGS security key attached to the parallel port (LPT1) of the first
workstation in your system. The key should always be located on the FIRST computer to start The
General Store every morning.
Reboot your computer, and start The General Store. If your system still says “Demo”, exit out of the
program, and put The General Store CD in the CDROM drive (if the CD auto-runs, simply exit out).
Open Windows Explorer. Click on the + sign by your CDROM drive. Now, right click on the folder
“SSI”, and select Copy from the drop down menu. Now, right click on the C:\ drive, and select Paste.
Double click on the SSI folder you just copied to the C: drive. In the right pane, you should see a file
called: ddinst32.exe . Double Click it. If “Express” is not “lit up”, select Uninstall. Otherwise, select
Express and reboot your computer. If you selected Uninstall, reboot, go back to the SSI folder on the
c: drive, and double click “ddinst32.exe” again. Now select Express and re-boot one more time.
The security key driver should load normally, and your system will not longer say “Demo”.




The General Store for Windows Quick Start Manual                                                 25
Q: I cannot enter cost and price information in my inventory.

A: Check the Function Access for the station you are working from in the Station Maintenance file.
Make sure you have selected All Functions.

Q: One of my network workstations says “Demo System”.

A: Check the dates on the computers. All the dates must be the same.

Q: When I access the Point of Sale, I get “Work File Create Error 25”.

A: One or more systems are starting The General Store as the same station number. Each station must
be a unique station number. See the Tips and Tricks section at the end of this manual (page 65) under
General Operation, step #6.
The Work File error will also generate if you have added TGS to the Startup group in Windows.
The “quick fix” to clear the work file error is to exit TGS on ALL stations, and reboot every computer.

Q: When I attempt to access the Point of Sale, I get a Power Cobol Error.

A: The most common cause of this error is in the PDF driver setup. Close The General Store, go to
Start|Settings|Printers. Right click on the DocuCom PDF Driver, and select Properties, then the Details
tab. If the driver is set to LPT1, or to a port called: pdfdrv.port, click on the Add Port button




The General Store for Windows Quick Start Manual                                             26
On the next screen, enter a port name as the following and click OK.




Now, you must close out of the Printers dialog box, then go back in (Start|Settings|Printers). Again,
right click on the DocuCom driver, select Properties, then the Details tab. Under Print to the
Following Port, click the down arrow, and select the new port you just created. Click Apply, then OK.

You must also make sure that the DocuCom driver is not set to be the default printer. If you have a
workstation that has no other printer drivers, install a Generic\Text Only printer. Attach it to a port
that is NOT in use by either your receipt printer or price label printer (you can add another port to the
system if needed). Set this to be the Default printer in Windows. (Remember, receipt printers and
price label printers like the Barcode Blaster can only be used on ports where there is no other driver
installed.)

Q. When I try to go to Inventory or Customers, I get the error, “Invalid argument while getting
or setting the property…..”

A: From any station, start The General Store. Select Controls | Store Controls Maintenance and click
on the Multi Store tab. Set your store type to Independent.




The General Store for Windows Quick Start Manual                                                27
Registration
You must register your software. Registration can be completed through The General Store website
(http://www.thegeneralstore.com Click on the Software Registration button on the side menu bar), or
by completing the form below:


                            Limited Use License Acknowledgement
I acknowledge that I have read and agree to all the terms and conditions on the Crichlow Data Sciences, Inc. Limited Use
License Agreement, Limited Warranty, and Update Policy.



Serial # ________________________________________ Version # _______________

Signature _________________________________________________ Date _________

Name ___________________________________________________________________

Company Name ___________________________________________________________

Address _________________________________________________________________

City _______________________________________ State ________ Zip __________

Phone (_____)_____________________________ Fax ( ______)____________________


Cut and mail to:

Crichlow Data Sciences
926 E. Oleander St.
Lakeland, Florida 33801

Or
Fax to: 863-616-1223
Cut Here 




The General Store for Windows Quick Start Manual                                                               28
                                    Stay Current !
Cut Here 




                  Keep your General Store program up to date the easy, FREE way !
                                                    Update CD’s: $25.00 (US)


        We’re always working to improve and refine The General Store. As minor updates are
        received, we bundle them, post them on a special website-designed exclusively for users of
        The General Store for Windows, and send an automatic update notification to your email.
        All you have to do is:  Download the file       Double click it
                                                    You’re Current!
        Three    easy ways to sign up:
           1.    Complete the form below and fax it !
           2.    Complete the form below and mail it !
           3.    Send an email !
                                                           Please Print Clearly



        Your Name ______________________________________________________

        Business Name ___________________________________________________

        General Store Serial Number ________________________________________

        Email Address ____________________________________________________
        I understand and agree to the following:

              1. I am a licensed user of The General Store for Windows.
              2. This agreement is in conjunction with the Licensing Agreement for The General Store
                 software.
              3. Use of the software contained under the download website is governed by the Licensing
                 Agreement for The General Store.
              4. Receipt of this document by Crichlow Data Sciences, Inc. constitutes my agreement to
                 the above terms and conditions.
              5. Subscription to the download site does not constitute a Support Contract Agreement
                 with Crichlow Data Sciences.


        Fax to:           863-616-1223 Attn: TGS Web Services
        Mail To:          TGS Web Services
                          926 E. Oleander St.
                          Lakeland, Florida 33801

        Or send an email to: webmaster@mail.thegeneralstore.com
          In the Subject line:  Sign Me Up!

        The General Store for Windows Quick Start Manual                                     29
      Technical Support Contract
      Free Support Period
          Crichlow Data Sciences will provide full service technical support to the end user for thirty (30) days from the date of purchase of the software.
                                                                 This service includes the following:

                                                                 Telephone support for installation of the software
                                                                     Telephone support for problem resolution
                                                       Free software patch if the problem is determined to be software related

        After this initial thirty (30) day period, CDS reserves the right to refuse support requests from end users and\or their agents unless said end user
                                                      or agent has purchased an Extended Support Agreement.

      Extended Support
      Crichlow Data Sciences provides extended support for The General Store Software on an annual fee basis. The purchase of an Extended Support
                                               Contract entitles the end user and\or agent to the following:

      Telephone support for problem resolution related to software issues with The General Store software
      Free software patch if the problem is determined to be software related

      Extended support customers will also be notified of new product releases, updates, and enhancements as they are released. These releases, updates and
      enhancements may involve a nominal fee.

      Terms and Conditions
      Fees for Extended Support Agreements are as stated below. The user will be billed automatically at the end of the current support year for the next support year. CDS reserves the right to
      increase the annual support fee from year to year to cover increased operational overhead related to this service.

      Product Serial Number________________________________________                                  Date ___________________________

      Name_______________________________________________________________________________________

      Licensee Name________________________________________________________________________________

      Address _____________________________________________________________________________________

      City ______________________________________ ___________ State _______ _______ Zip _______________

      Phone ________________________________________ Fax __________________________________________

      Email Address ________________________________________________________________________________

      Professional Version                                                        ELS Version
      [ ] Extended Support: SINGLE USER: $349.00                                  [ ] Extended Support: SINGLE USER $139.00

      [ ] Extended Support: NETWORK USER: $499.00                                [ ] Extended Support: 2-USER $269.00

      Payment Method:            [ ] Check [ ] Visa [ ] Mastercard [ ] AMEX [ ] Discover

      Card Number:_______________________________________________________ Exp Date ________________

      Contract amount must match your software serial number
      Mail to: Crichlow Data Sciences
               926 E. Oleander St.
               Lakeland, Florida 33801
      Fax to: 863-616-1223
Cut Here 




      The General Store for Windows Quick Start Manual                                                                                                                              30
Hours of Operation

Normal Hours of Operation (All times Eastern):      Monday through Friday 9:00 AM to 5:30 PM

Emergency Only Support:                             Monday through Friday 5:30 PM to 10:00 PM
                                                    Saturday and Sunday:  9:00 AM to 6:00 PM

Holiday Emergency Only:                              New Years Day:            9:00 AM to 5:00 PM
                                                     Easter:                  12:00 PM to 4:00 PM
                                                     Memorial Day:             9:00 AM to 5:00 PM
                                                     July 4th                  9:00 AM to 5:00 PM
                                                     Labor Day                 9:00 AM to 5:00 PM


“Emergency” is defined as a situation where your store is unable to transact normal business at the point of sale (unable to process customer transactions)
due to a software problem.




Covered Items

Covered items in this agreement are those issues directly resulting from the installation and operation of The General Store software.


Excluded Items

The following are specifically excluded from this agreement:

          Training and “how to” help
          Hardware issues, including but not limited to, drive failures, data backup and restore, printers and printing issues.
          Networking issues, including but not limited to, mapping of drives, network setup and configuration, etc.
          3rd party applications, plug-ins, etc.
          Automatic “free” updates to the current version
          Automatic “free” upgrades from the current version




Special Considerations

In cases where CDS support personnel are unable to solve or determine the source of a problem, a technician may be required to directly access your
system using remote control software (PC Anywhere). It shall be the user’s responsibility to purchase, install, and configure at minimum, the PC
Anywhere Host software. Dial in service shall be at the sole discretion of CDS, on an appointment only basis and scheduled by CDS support personnel.
Dial in service shall be billed at a rate of $125.00 per hour.

Other services, including, but not limited to data repair or reconstruction (i.e. credit card batching, manual general ledger correction, manual accounts
receivable correction, data conversion, etc.) shall be billed at $125.00 per hour.

Our technicians make every effort to resolve problems using “plain English”. In cases where the user feels unqualified to perform the actions necessary to
resolve the problem via telephone, and contracts an outside technician to work with CDS support personnel, CDS shall have no responsibility for either
the actions or the billing and compensation of said outside technician.




The General Store for Windows Quick Start Manual                                                                                               31
Getting Started
                  Once you have installed The General Store, double click on the icon labeled “The
                  General Store 32 Bit”. Your opening screen will look like the following:




                                     Take note of this label. This identifies how the software
                                     sees the security key. If the word “Demo” appears,
                                     please see the Troubleshooting section starting on Page
                                     24.




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The Main Menu Functions
The following describes the functions available under each menu item:

Controls

                                   The Controls Menu contains the functions to set up both your master
                                   store information, and the information for each individual station. You
                                   will also access this menu to “close the store” at the end of the business
                                   day, check your Profit Picture, and View Archives of documents saved
                                   (closing reports, etc.).

                                   Your first function will be to access the Store Controls Maintenance
                                   area. Details of this area are provided starting on page 30.



POS

        Clicking on POS will take you immediately to the Point of Sale Screens. See Page 41.




Inventory


                                              The Inventory menu contains the functions for managing
                                              your inventory. The most important of will be the sub-menu
                                              under maintenance, Add-Change-Delete. This is where you
                                              will begin entering your inventory.




The General Store for Windows Quick Start Manual                                                   33
Customers


                                  The Customers menu contains the functions to add and maintain your
                                  store’s customer list, and Accounts Receivables. You can also perform
                                  an Inquiry on a customer’s account, and maintain your mailing list,
                                  including labels, and manage your Layaway customers.




Vendors


                                    The Vendors menu contains all your vendor information. From this
                                    menu you can Add-Change-Delete vendors, perform an inquiry on a
                                    Vendor account, write checks, access the history of business with that
                                    vendor, close your payables for the month, and generate mailing
                                    labels.




Employees

                                        The Employee menu allows access to your employee records,
                                        including adding or changing employee information, and
                                        producing a productivity report.




The General Store for Windows Quick Start Manual                                                34
Financials

                                                   The financials menu provides access to your
                                                   bookkeeping functions, including all the functions to
                                                   initially set up your General Ledger, maintain your
                                                   chart of accounts, and produce financial statements.




Tools

                                    The Tools menu provides access to several built-in tools including,
                                    accepting data from a Percon handheld Data Collector.




The General Store for Windows Quick Start Manual                                                35
Menu Bar
On many of the internal screens of The General Store, you will find the menu bar. Note the functions
of each of the icons.


                                             The “Add” feature. Used to add
       Jump to                               an item to inventory, or add a
       the first
                        Jump to the
                                             customer or vendor
       record in        last record
       the file         in the file
                                             The “Delete” feature. Used to         Accesses the
                                             delete an item, customer or           internal help
                                             vendor                                functions.




       Go back          Advance to
       one record       the next                                  Undo any                               Exits the
                        record                     Save the       changes you                            current
                                                   current        have                                   menu
                                                   record         tentered
                        When lit, invokes the
                        “lookup” function




The Customer Maintenance and Inquiry screens contain two additional icons.

                    This button allows                                  Allows you to review a customer’s
                    you to print a                                      purchases, including matrix item
                    Customer ID.                                        information.




The General Store for Windows Quick Start Manual                                                    36
Store\Station Controls Options
The first options you will set in TGS are the Store Control options. Click on Controls, then Store
Control Maintenance.


The Store Controls Screens




Important Note: Remember that options you set on these screens are “global” options for the entire
store. We suggest you take your time on these screens, and examine the help files for the options you
aren’t sure of. You should browse through each tab of options, reading each one, to be sure you set
your options correctly.




The General Store for Windows Quick Start Manual                                              37
Basic Information

                This contains your store name and address (and whether you want this information
                printed on forms), the current accounting month you are in, the accounting fiscal year,
                the type of station access (security levels), and the default customer data. You can also
                set your first invoice number, and first purchase order number to maintain continuity
                with your current system. Unless you are upgrading from the DOS version of TGS, we
                suggest your leave Item Number Justification set to “Left as entered”. If you are
                upgrading from the DOS version, you should only change this field after verifying your
                current justification.


POS Controls

                The POS Controls screen allows you to set options for the point of sale. You can also
                set your charge and credit card policies, along with warranty, returns, credit cards,
                checks, and layaway. Remember, if your store has Layaway, you should make sure the
                options to “Add customers” and “Accept payments” at point of sale are checked.

Store Closing Options

                Basically this screen determines which reports will print when you close the store each
                day.

Payment Methods

                This screen identifies what types of payments your store accepts, and sets the default
                payment type.

Passwords

                This screen allows you to assign passwords to various functions in The General Store.
                This will restrict access to functions unless the employee knows the password.

Tax Tables

                This is where you set the rate and type of sales tax charged on items.




The General Store for Windows Quick Start Manual                                                38
Ledger Post/Paid Out Accounts

                If you will be using TGS for your accounting, you will define your ledger posting
                accounts on this screen. You also have the option to set accounting options for paid
                outs from the register.




The General Store for Windows Quick Start Manual                                              39
Station Controls Maintenance
Station Controls Maintenance is where you will define the point-of-sale devices for each station
running The General Store.




The Devices Tab allows you to set the devices attached to each station. As an example, if you use a
Star SP 200 receipt printer on this station, click the down arrow next the Tape Receipt Printer option,
select Star SP 200 from the menu, then click the down arrow in the next column under “Location”, and
select the port where the receipt printer is attached. Note: Do not install a Windows driver for a
receipt printer or a specific barcode printer. If you will be printing barcodes on a laser or ink jet
printer, this driver should be installed. You also have the option of setting the Default Form for the
point of sale according to sale type.
On the bottom right of the screen are options to set the default printing for point of sale forms. You
can change the printer at the POS screen, this option merely sets the default printer type. If you have a
receipt printer (i.e. Star SP200), we suggest setting the Cash\Check and Credit Card options to Paper
Tape. To force your printer to print two copies of a receipt for charge customers, locate the cell across
from Tape Receipt Printer and down from Chg. Copies. Click here, and enter the number 2. Your
receipt printer will print two copies of every charge receipt.

The Function Access Tab allows you to set what functions of TGS can be accessed from that station
number. For example, if you have a 3-station network, and Station #3 is only used for POS functions,
you might want to prevent anyone on that station from changing inventory numbers, costs, prices, etc.

The General Store for Windows Quick Start Manual                                               40
Remember: As a starting point, you must add your additional stations from Station #1. You should
also set their Function Access from Station #1, but you should define the individual devices for that
station from the station itself.
Note: The ability to add extra stations is dependent on whether you have a network version or single
user version of The General Store. If you are only a single user, you must allow Station 1 access to all
functions in TGS.




The General Store for Windows Quick Start Manual                                               41
Inventory
Your next stop in setting up your store will be the Inventory sections. Click on Inventory,
Maintenance, Add, Change, Delete.




The Tab key will move your cursor between fields on this screen. When your inventory database is
empty, you can add your first item by entering the item number, and proceeding from there. After you
have saved items, your first action to add items will be to click on the + sign.




The General Store for Windows Quick Start Manual                                              42
The Store Detail Tab




After you have entered the basic inventory information for an item, click on the Store Detail Tab. Here
you may enter Alternate Lookup numbers (i.e. if the item number in your store is different from the
item number you order from the vendor, you would enter the vendor item number on this screen). You
must make an entry in the Last Cost field. TGS will computer the Average Cost for you. To set the
selling price, you have the option of setting the price by hand, or using Markup or Margin Markup.
Click in the Price field to enter the selling price by hand. Click in the Markup field to have TGS
calculate the selling price for you based on either Markup (no red check) or Margin Markup.
This screen also allows you to set varying order points for individual items by month.




The General Store for Windows Quick Start Manual                                             43
The Customer Screens




You will enter your customer data on these screens. The first field is for a customer account number,
the second for the customer name and so on.

The other tabs are as follows:

Sales options: Tax exemption levels, discounts, etc.
Accounts Receivable: Sets credit limit
Notes: Specific information about this customer
Transactions: Detail of the customer purchases
Recurring Charges: Detail of recurring charges
Security Photos: Sets security purchasing information for this account




The General Store for Windows Quick Start Manual                                             44
The Vendor Screens




The vendor screens, while not as extensive as the customer screens, contain similar data. Again, the
first field is for a vendor number, the second for the vendor name. You can enter as much or as little of
the vendor information as you like.

The invoices tab allows you to enter existing vendor invoices and to view invoices you have received.




The General Store for Windows Quick Start Manual                                               45
Employee Maintenance




The Employee screens contain the detail information about your employees. Note the Function Access
Tab. If you set the Access Type option under Store Controls to: Login Access-Employee Based, each
employee must have security options set under Function Access. This will allow access to General
Store Functions based on employee number. For example, you can restrict a part time weekend
employee to only point of sale functions.




The Financials Screens
These screens are where you will set the accounting options for The General Store, including setting
up your general ledger, defining minor accounts, etc. After you have entered this information, you will
also access these screens for month closing options, printing complete financial statements, etc.




The General Store for Windows Quick Start Manual                                             46
The Tools Screens
This menu contains special functions related to The General Store, including functions related to
portable data collectors. There are several utilities currently available to be added to the Tools menu.
To add functions to the Tools menu, open the file “function.win” in Notepad or Wordpad (function.win
is located in the \tgswin directory). Utilities added should be in the following format:
Friendly name,program dll,program. For more specific information, open your Help screens and
search for Tools. You will also find information on Tools functions in the Tips and Tricks section
beginning on page 71.


The Help Screens
To access The General Store Help Functions, click on Help, then Help on TGS.
                                                          Accesses the Search
       Accesses the                                       Function to search for
       Help Index                                         a specific topic




The General Store for Windows Quick Start Manual                                              47
The Point of Sale Screens
Point of sale functions and options are covered extensively in the Help Files, however, the following
information will allow you to perform basic cash sales.


The Main POS Screen




                                                                                       To start a sale,
                                                                                       click here or just
                                                      Sets the printer for this sale
                                                                                       press ENTER



                      Sets the type of sale




                                                                                        Accesses the
                                                        Accesses the                    item inquiry
                                                        customer                        screens
                                                        inquiry screens




The General Store for Windows Quick Start Manual                                                  48
The Sales Screen



                                                                           Customer information is
                                                                           entered here




                                             Scan an item, or enter the
                                             item number here




                                             Press F10 or click here to finish
                                             this sale




Remember: If you are entering a series of items on the Transaction Entry screen, you cannot use
the mouse to select an item already entered and make a change. If you make a mistake, you must
return the item you made the mistake on, and re-enter it or you must Void the entire transaction
using the F9 Cancel key and start over.




The General Store for Windows Quick Start Manual                                                     49
The Payment Screen




Let’s follow a typical cash sale through the basic steps.

A customer wants to purchase one item for $5.00; he is paying cash, with a $10.00 bill.

             From the Point of Sale screen, press the Enter key, or click on Begin Transaction.
             Scan the item or enter the item number.
             Press the F10 key.
             Press the F12 key (the sale amount of $5.00 shows in the Cash field).
             Enter the amount the customer gives you ($10.00)
             Press the F3 key.

On the final screen, the amount of the sale, and the amount of change due the customer is shown.

To begin the next sale, again, press Enter, or click on Begin Transaction.




The General Store for Windows Quick Start Manual                                                  50
Minimum Hardware Requirements
        233 Mhz CPU (300 Mhz recommended) for Single User or network Workstation
        300 Mhz CPU or greater recommended for Network Server or “master station”
        64 Megabyte RAM (128 Megabyte recommended)
        Parallel printer port
        CDROM drive
        6 Gigabyte hard disk drive (10 Gig or greater recommended)
        Video card and monitor capable of 800 x 600 with 256 colors (minimum)
        Microsoft Windows 95, 98, 98 SE, Millennium Edition, 2000 Professional or Server, Windows
        XP


        Remember, the requirements above are the minimum recommended. We strongly suggest
        that for minimum performance of The General for Windows your system is at least a 500
        Mhz processor with 128 Meg of memory. Computer systems purchased within the last
        two years should more than meet these minimums. If you are unsure, please consult your
        local computer technician.




The General Store for Windows Quick Start Manual                                        51
Appendix A--Discount by Invoice
Inventory Item

                     Discount by Invoice allows the discounting of an entire
                       invoice at the Point of Sale by a fixed percentage.



To use the Discount by Invoice feature, you need to set up a special inventory item. From the General
Store main screen, select Inventory\Maintenance\Add-Change-Delete.
Use the following item number: ID%
You may use any description you like, such as “Invoice Discount”.
Do not enter a Cost or Selling Price, and set the post account to: 400-010




Save your changes and exit.




The General Store for Windows Quick Start Manual                                            52
Store Controls

From the main General Store screen, select Controls, Store Controls Maintenance.

Select the tab POS Controls. Check the option to Support end-of-sale discounting.




Save your changes and exit.




The General Store for Windows Quick Start Manual                                    53
POS
To discount the entire sale by a fixed percentage at the point of sale, select the option to Discount All,
then enter the discount percentage.




                                                                Discount percentage
              The Discount All
              option



Now, as you ring up individual items, you should see the discount percentage you entered in the last
column.




                                                   The discount percentage
                                                   you entered at the start of
                                                   the sale.




The General Store for Windows Quick Start Manual                                                 54
Appendix B—Credit Book
                  Credit Book support in The General Store is primarily for use in Golf\Pro Shop
                 applications. It is designed to properly account for tournament winnings, and is
                   not designed for regular store refunds. For more information please see the
                                                 notes on page 58.




From the main General Store screen, click on Controls, then Store Controls Maintenance. Select the
Payment Methods tab, and then select the option for Credit Book.




Save your change, and exit from the Controls Maintenance function.




The General Store for Windows Quick Start Manual                                                    55
Customer Maintenance
From the main screen of The General Store, select Customers\Maintenance. Select the customer
account where you will apply Credit Book transactions.
Click on the Transactions Tab.




In the Adjustments section, click on the down arrow in the Post As: column.




From the drop down menu select Credit Book.


The General Store for Windows Quick Start Manual                                        56
In the Adjustment Comment area, you may enter any text to identify this entry, such as identifying
the tournament.
In the Amount column, enter the amount of the credit.
Save your changes and exit.




The General Store for Windows Quick Start Manual                                           57
  Inventory Maintenance
  You may want to exempt some items from Credit Book purchases. This is done on an item-by-item
  basis.
  From the main TGS screen, select Inventory, Maintenance, Add-Change-Delete.

  Select the inventory item that will be exempt from Credit Book, click on the Store Detail tab, then on
  Detail-Page 2.




Click here to
exempt this
item from
Credit Book
purchases.




  Save your changes and exit.




  The General Store for Windows Quick Start Manual                                              58
Credit Book at POS
When the customer redeems, or uses his credit, all the above steps must have been completed.
The only change is in the Method of Payment screen.
Ring up the customer’s purchases as a normal sale. When you have completed entering the items,
press the F10 key.
Now, on the Method of Payment Screen, you will see the entry for Credit Book, along with the
customer’s available Store Credit.




                      The Credit Book Method of Payment
                      will only show on customers with a
                      Credit Book Balance.


Note that the system will not allow a purchase amount greater than the Credit Book amount.


                                                   Notes
It is important to remember that for accounting reasons, Credit Book should never be used for store
refunds. Stores that do not give cash refunds should add the customer to the Customer files, and then
credit the customer’s account for the amount of the refund. (Note when adding a customer to the
Customer database, you should make an individual entry with the customer’s name, address, and
phone number. This can be done “on the fly” from the Point of Sale by pressing Alt\A.)

Crediting refunds in this way will make the appropriate accounting entries in Accounts Receivable, an
asset account.

Credit Book, however, is considered for accounting purposes a liability account.
Credit Book entries will never show on the Accounts Receivable.




The General Store for Windows Quick Start Manual                                             59
Appendix C—Open to Buy

Note that the following instructions apply only to those users with OTB program for the DOS version
   of The General Store. Support for this program has now been added to The General Store for
Windows. For information on purchasing OTB, you must contact OTB Retail Systems at 1-800-444-
                                      4682, or visit their website:
                                           www.otb-retail.com.




Initializing OTB
                To properly utilize OTB, the OTB software requires files to be “dropped” into it’s
                directory from The General Store.
                From the main screen of TGS, select Controls, Store Controls.

                                                                                       To activate the
                                                                                       OTB function,
                                                                                          click in the
                                                                                       Export to OTB
                                                                                              box.
                                                                                      Note that the
                                                                                      files required by
                                                                                      OTB will
                                                                                      automatically be
                                                                                      sent to the \OTB
                                                                                      directory.




The General Store for Windows Quick Start Manual                                              60
Appendix D—Setup for ICVerify


                               Please read the following
                               instructions completely before
                               performing the installation.


     Before making any of the changes shown in this document:

             1. Perform a Store Closing in The General Store.
             2. Make sure all credit card transactions have batched out.


Change the Current ICVerify Setup

        Open Windows Explorer. In the left pane, navigate to the ICWin directory on your
        hard drive, and double click it.
        In the right pane, scroll until you find the icon for ICSetup         and double
        click it. Click on the Merchant Information tab.




The General Store for Windows Quick Start Manual                                           61
                                                                                     The Data
                                                                                     Disk\:Directory field
                                                                                     must be changed here
                                                                                     to reflect the new
                                                                                     directory you will use
                                                                                     for the ICVerify
                                                                                     request file.




        The field shown above must be changed to tell ICVerify what directory to check in for
        the presence of authorization and settlement files. Note that the backslashes (\) must be
        in the field per the example above.

        Exit the ICVerify setup program, and save your changes.




The General Store for Windows Quick Start Manual                                               62
Configure The General Store

        Start The General Store for Windows. Click on Controls, Store Controls Maintenance,
        then on the Payment Methods screen.




                                                                                             This field has been
                                                                                             added to the screen
                                                                                             to tell TGS where to
                                                                                             place the ICVerify
                                                                                             files


        The entry in the ICVerify Directory field must be exactly as shown above. Note the
        presence and placement of the backslash (\). If this entry is not correct, the request file
        will not be generated.




The General Store for Windows Quick Start Manual                                                  63
Set Up the Request Directory


        Now, you must create the subdirectory that you have specified in The General Store
        setup. Open Windows Explorer (Start | Programs | Windows Explorer).
        Left click one time on the TGSWIN directory in the left pane, then click on File | New
        | Folder.




        Name the new Folder ICV (note the folder name here must match the folder you named
        in the TGS Setup screen). After you have created the folder, your directory structure
        should look like this:

                                                                            Create the new
                                                                            Request Directory
                                                                            under the TGSWIN
                                                                            folder.




The General Store for Windows Quick Start Manual                                            64
Initializing ICVerify


        Before you start The General Store every day, you must initialize the ICMulti
        application. Go to Start | Programs | ICVerify | ICMulti. Clicking on ICMulti will
        open the initialization box below. You must set the request directory again.



      Your new request
      directory must be
      identified here.




The General Store for Windows Quick Start Manual                                         65
        To insure your request Directory is set properly for ICVerify, you can click on the
        Browse button, double click the c: folder, scroll to tgswin, double click it, then double
        click ICV. Your screen would look like this:




        Click OK. Then, click Initialize to start the ICVerify Interface. Your credit cards
        should now authorize correctly.




The General Store for Windows Quick Start Manual                                                    66
Appendix E--Setup for PC Charge

The General Store for Windows includes an interface to PC Charge PRO for credit card authorization.
After you have purchased and installed PC Charge, you can configure The General Store to use the
interface for credit card processing.

PC Charge also offers an Express version of their software, however this version will not work with
The General Store. You must be using the PRO version of PC Charge.

You must install and setup and test the PC Charge prior to setting up the TGS interface. CDS Support
Personnel cannot assist with these functions. After you have fully tested the authorization process with
PC Charge, proceed with the following TGS setup.


Setup

From the main General Store screen, click Controls, then Store Controls, and select the Payment
Methods tab.

The right half of the screen contains the credit card interface information. Under Credit Card Controls,
click the down arrow in the Authorizer box. Select PC charge from the drop down menu (note: you
may have to scroll down).




The General Store for Windows Quick Start Manual                                              67
The PC Charge setup screen will appear as below:




The following fields must be filled out with your information:

       Terminal ID\Merchant #
       CC Processor Code

If you will be processing checks and debit cards the respective two fields for each must have your
appropriate merchant information.

Note the PCC Directory at the bottom of the screen.

Save your changes and exit from Store Controls Maintenance.


Setup PC Charge
After you have initialized the PC Charge interface in The General Store, you must setup PC Charge to
accept the credit card request file. Note that this setup is in addition to any PC Charge set required for
your processor.

The General Store for Windows Quick Start Manual                                                 68
Start up PC Charge Pro (Start | Programs | PC Charge Pro for Windows | PC Charge Pro for Windows.)
Click on Setup then select Users from the drop down menu.




The default user is “User1”. Delete this user.

In the User box enter: User01 Then click Add. Your screen should look as in the example below.
Note that if you will be using the PC Charge on more than one station, you must enter the users here
following the same format (Userxx…where xx is the user number). The maximum users permitted
shows in the top of the screen.




Click on OK to finalize your settings.



Batching Out (Settlement) for The Day

The General Store does not control the PC Charge interface for purposes of clearing your credit card
batch at the end of the day. You must perform credit card settlement from the PC Charge interface
daily. (See the PC Charge documentation).


The General Store for Windows Quick Start Manual                                             69
PC Charge can also be set up to perform settlement automatically at a preset time every day.

You must setup PC Charge for automatic settlement, or manually settle at the end of every day.


Using PC Charge

Before you start The General Store for Windows, you must start the PC Charge interface. Click on
Start | Programs | PC Charge for Windows | PC Charge for Windows.

The PC Charge interface screen will start. Click on the Minimize button, then, start The General Store
for Windows normally.




Credit cards will now process through PC Charge.




Important Notes

PC Charge, as with any third party authorizer requires dedicated access to the computer modem. Make
sure that your email client is not set to check for email automatically, and that your connection
information under Control Panel | Internet Options is set to Never Dial a connection.

You must also make sure that The General Store does not have a modem set up. Click on Controls |
Station Controls.

The General Store for Windows Quick Start Manual                                               70
Set the Modem to “NONE” as in the example below.




The General Store for Windows Quick Start Manual   71
Appendix F—Setup for X-Charge
The setup for X-Charge credit card processing is very similar to the setup for IC Verify. The only
change required is to set the request directory properly.

Click on Controls | Store Controls Maintenance, and select the Payment Methods tab.

From the credit card drop down box, select IC Verify as the processor.




In the request directory box, enter the following:

\Program Files\x-charge\LocalTran\




The General Store for Windows Quick Start Manual                                             72
Appendix G—Conversion Notes

                      Please read this section completely before starting your
                                          data conversion.



Thank you for your purchase of The General Store for Windows. While we understand that you want
to get “up and running” on your new system as quickly as possible, please remember: The General
Store for Windows is far more complex than the DOS system you have worked with. Based on
experience, we suggest you upgrade in the following manner:
    1. Install The General Store for Windows.
    2. Convert your DOS data after performing the steps below.
    3. Work with your new version as a test store, while keeping your DOS version live until you
        have become comfortable with the new interface and functions available in the new version.
    4. Delete the data in The General Store for Windows directory.
    5. Re-convert your DOS data.
    6. Begin “live” use of The General Store for Windows.



Prior to Converting your DOS Data
    1. Run the following utilities in order from the DOS prompt in your data directory (TGS)
          a. Cleaner
          b. Fixitem
          c. Fixsupp
          d. Dupdrop
          e. Filesave (all files)

    2. If you use the Accounts Receivable function of TGS, run customer statements.
    3. Make sure your data is located in the TGS directory (if you will be running TGS for Windows
       on a new system, perform all these steps on your old system, then copy the entire TGS
       directory to the new computer.
    4. Check under Store\Station Maintenance-Store Parameters (F9, F1). Select #16, Enter 01 in the
       store number field.
    5. Check Add\Remove programs in the Windows Control Panel. If you see an entry for: Adobe
       Acrobat 3.01 you must uninstall it before installing The General Store for Windows.


The General Store for Windows Quick Start Manual                                           73
    6. The General Store for Windows was designed for use with ink jet or laser jet printers. While
       you can still use a dot matrix printer, performance will be decreased.
    7. The option for pre-printed or short forms is no longer available.
    8. The data conversion process time will vary depending on the speed of your computer and the
       amount of data in your General Store files.
          If, during the conversion process you are notified of errors in your data files, this will
          indicate that your current DOS data has a problem. It is not possible to convert problem
          data. Should the conversion process not complete successfully for all files, follow the
          instructions below:

            1. Restart your computer. Using Windows Explorer, navigate to the TGSWIN directory,
               and double click on it. Your files and folders will appear in the pane on your right.
               Now, click on View from the menu bar, and Details. Next, click on the header in the
               right pane marked TYPE. This will sort the files by type. Scroll down to the R2K files.
               Left click on the first R2K file, scroll down to the last R2K, hold down the Shift key,
               and left click again. This should highlight all of these types of files. Press the Delete
               key, then Yes to confirm.

                                                                          The files by type button




The General Store for Windows Quick Start Manual                                              74
            2. Restart the data conversion process; however, select only one type of file to convert i.e.
               inventory.
            3. If the conversion process completes normally, restart it, then select the next type of file
               and so on until the process errors out. This will indicate where your DOS data is
               corrupted.
            4. With the exception of the Inventory files, performing a filesave on your problem files
               should correct the problem.
            5. For corrupted inventory files, perform the following steps:
                     i. Run the Reorg utility on #3, #4, #23
                    ii. Run the utility: Dupdrop
                   iii. Run the utility: Fixitem
                   iv. Run the utility: Fixsupp
                    v. Filesave #3, #4, #23
                   vi. Run the data conversion again on your inventory.
            6. If, after performing the above steps, you still cannot get your data to convert, you must
               call our Technical Support Department, 863-616-1222, option #3.




The General Store for Windows Quick Start Manual                                                 75
 Tips and Tricks
Data Backups
        1. Before you do your daily backup of The General Store, all stations should have exited the
           program normally. We suggest you wait approximately 5 minutes before starting any
           backup utility. TGS uses the Btrieve Database Engine, and it takes Btrieve several minutes
           to shut itself down after you have exited TGS. (Note, this is a function related to Btrieve,
           and is present in all applications that use this database engine). While Btrieve is running,
           your files will not backup properly. To ensure it is safe to back up, press Ctrl\Alt\Del. In
           the Close Program box, check for the program: W32mkde. This is the Btrieve engine.
           When you no longer see it running, it is safe to start your backup routine.
        2. Since The General Store saves volumes of data, your data directory may begin to be
           unmanageable. The actual data files that you need to operate your store are called “R2K”
           files, and all end in the file extension: .r2k . You can set your backup routine to backup
           only the r2k files. You should also backup all pdf files (.pdf) and statement files (st
        3. We suggest you create a new directory on the hard drive where \tgswin is located. Name it:
           backdata . Before you close your store for the day, copy your data files (just the r2k
           files—see #2 above) to this directory. Data that is entered incorrectly, or mis-aligned, or
           corrupted, can cause your closing reports to fail. If you copy your files prior to closing, and
           have a problem with your closing reports, these files can be copied back to the \tgswin
           directory, repaired (usually with filesave), and your closing can be run again. Note, this
           must be done prior to the start of the next day’s business.




Label Printing
        1. The General Store will print price labels on either a price label printer, an ink jet or laser
           printer. The default label for inkjets and laser printers is the Avery 5160.
        2. In order to print barcodes on your labels, you must first install the barcode font
           “3of9text.ttf”. This font file is located in the \tgswin directory. Install the new font using
           the Fonts folder under Windows Control Panel. Note that without this font installed, your
           labels will print with only pricing information.


General Printing
        1. If you are only using a report printer and do not have a receipt printer, do not check the
           option in Store Controls to “Print Receipt After Sale”. This can cause your printer to hang.
        2. The General Store will print to any type of printer that is compatible in Windows; however,
           all the reports, invoices, etc. have been formatted for either an inkjet or LaserJet. Using a
           dot matrix printer will cause the system to slow considerably.
        3. If you are using a receipt printer on a parallel port, do not install a Windows driver for it.

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        4. If you are unable to view a customer’s purchase history, check the date format. In the
           Sysedit utility, (Start | Run | Sysedit), go to the system.ini file, scroll down to the [int]
           section. Under sShortDate, the entry should be: M/d/yyyy.
        5. If you want your own logo to appear on customer statements, create your logo using any
           drawing program in Windows. Resize it to 1.17 x .90 inches, and save it as the filename:
           invlogo.bmp to the \tgswin folder.



General Operation
        1. Learn keystrokes…. many operations in TGS (especially those at the point of sale) will be
           much smoother and quicker by using the keystroke (or function key assigned), instead of
           searching with the mouse.
        2. To change a date in a date field, right click the date field, a calendar will popup, select the
           date from the calendar.
        3. To add a new customer at the point of sale, when the cursor is in the Account Number field,
           press Alt\A.
        4. To add new inventory items while in the purchasing screens, put your new item number in
           the item number field, and then answer yes when prompted if you are entering a new item.
        5. If you are adding a group of inventory items from the same vendor, in the same dept\cat,
           after you have entered and saved the first item, click on Edit, then on Add with Keep. This
           will keep the base record of the item, allowing you to change the item
           number\description\price.
        6. To ensure that each station on a network version of TGS uses a unique station number, on
           the individual station, use Windows Explorer to navigate to the server folder
           \tgswin\winapps. Locate the files: stationxx.reg (xx represents the station number i.e.:
           station01.reg, station02.reg etc.). Copy the appropriate file for this station number to your
           local hard drive. Still on the local station, navigate to the location on the local drive where
           you copied the station file. Double click it, and answer Yes to the prompt. This station will
           now always start TGS with the correct station number.
        7. Listed below are some of the utilities that can be installed and run from the Tools menu:
               a. Delitem.dll—Deletes items by grouping, item number ranges, dept\cat, etc.
               b. Fixcost.dll—Repairs instances where there may be an invalid number under the cost
                   field of an item
               c. Physical.dll—Zeros out all inventory items, and makes a G\L entry
               d. Zapqty.dll—Zeros out all inventory items but does not make the G\L entry
               e. Sheetsync.dll—Compares the item file and style sheets and attempts to “sync”
                   matrix items to their correct style sheet.
               f. Resync.dll—Resynchronizes matrix items with style sheets
               g. Dcszap.dll—Deletes items by dept\cat\subcat and makes no ledger posting.
               h. Dcschg.dll—Allows changing items from one dept\cat\sub to a different
                   dept\cat\sub
               i. Emailcsv.dll—Exports the email address field and the customer name from the
                   customer file in the format: emailaddress,customer name
        8. The following utilities can be run from Windows Explorer, or a command line:

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                a. Fixprpx.exe—Repairs the profit picture when item cost has had invalid numbers.
                   Should be run after the fixcost.dll utility above.
                b. Reloadcs.exe—Will delete Dept\Cat\Sub Cat if there are no inventory items present
                   i.e. if you have a department “shoes” but your store does not sell shoes, delete any
                   items in this dept. first, then run the utility. As long as the department is empty, the
                   department name will be deleted.




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