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FACILITATORS MANUAL

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FACILITATORS MANUAL Powered By Docstoc
					Instructions:
    This activity serves as a sort of “final exam”
          o You’ll be scored based on your decisions/questions
          o You’ll be asked to assemble a genogram/family tree
          o You’ll be asked to maintain/submit case notes based on the
              information you glean in the case file and through interviews
          o You’ll be asked to make recommendations based on the information
              you gather that you will need to be prepared to defend in court
    The amount of time you spend on this case is up to you
          o You may interview all key players and/or review all documents
          o Or if you feel you have enough information to go on (or if you’re
              running out of time prior to Session 5 of training), you may wrap up
              your interviews and make recommendations at any point
Introductory Slide
CPS Case File (Image of manila folder opening to reveal this page, which offers a brief
introduction to the case)

 Last Name of Case:                Redd
 Legal Number(s):                  11-7-012345-7
Child(ren)’s         DOB:          Age:         Ethn: Sex:        Current Location:
Name:
Mariah Redd          February 5    5 months     AA       F        Foster Care Placement
                                                                  Julia Budd

 Current Caretaker(s)               Address                        Phone
 Foster Mother:                    1776 Grimes Creek Rd.          (476)555-1766
 Julia Budd (not married)

Attorneys for:
Mother                             Darlene Wright                 (476)555-9898
Father                             Walt Harris                    (476)555-1334
 CPS                               Robin Jackson                  (476)555-7544


Case History
Ms. Clarissa Ann Redd, African American, age 25, reported to SW that she has been
using “sherm” (cigarettes dipped in PCP) on and off since she was 18. She has a 10 year-
old son, Buddy, who is in the legal custody of her mother, Lela Jones. Lela is married to
Clarissa’s stepfather, Charles Jones. Clarissa stays with them when she isn’t with a
boyfriend. Clarissa’s second child, a 7 year-old boy named Tyrone, lives with his father,
Willy Monroe.

The local hospital notified CPS of an infant that was born on 2/5 and that tested positive
for PCP. The infant, named Mariah Redd, is the third child born to Clarissa Redd. She
was removed from the care of Clarissa Redd and placed in foster care with Julia Budd.
When Mariah was 2 months old, she and Clarissa went to Fresh Start, a mother/baby
residential treatment program.

 CASA History:
 Case Initially                                           Date Assigned:        2/19
 Assigned to:               John Hill                     Date Terminated:      6/30
 Current CASA:              <Insert e-learner’s name>     Date Assigned:        7/8

 Initial CPS Social
 Worker:                    Heather Bunning
 Current CPS Social
Worker:   Kim Ellis
Court History:

3/18/XX Mariah adjudicated neglected and dependent.
Clarissa Redd ordered to have substance abuse evaluation and follow recommendations.
Putative father Johnny Smith ordered to have paternity test and pay child support if
positive. Weekly supervised visits at DSS to continue.

6/17/XX Review Hearing: Mother and child in Fresh Start, a residential treatment center.
Reunification remains the plan.

12/16/XX Permanency Planning Hearing. This is the one you are preparing for.
Case File Material: Available for review at any time; selecting these items do not “count
against” the ticking clock of this case – Perhaps this should be a continuation of the first slide –
perhaps the learner should need to review all case file material before jumping in to the
interview phase?

CPS Case File:
Medical Notes for Mariah Redd
Birth: Tested positive for PCP at birth. APGAR scores: 7/8. Child stayed in hospital for a 5-day
detox period experiencing tremors and irritability. Nurses’ reported to SW that Mother was
hostile and refused services. Mother was discharged the day after the birth, she did not return to
visit the baby. Rock-a-Baby volunteers held Mariah every day and helped with feeding her.

County Health Clinic: SW referred Mariah to the county program for high-risk infants. Mariah
was followed by the County Health Clinic for 6 months and then released into the regular well-
baby program, as she showed no developmental delays or neurological deficits.
Other County Health Clinic items of note:
    Clinic ran multiple HIV and Hepatitis-C tests. All were negative.
    Infant tolerates formula with no problem.

Pediatrician: Foster mom has been on schedule with inoculations and well-baby care. Mariah
has had only the usual colds and earaches. Doctor has no further special concerns about her
health.
CPS Case File:
Residential Substance Abuse Treatment Center – Fresh Start
You research Fresh Start and find that they have a good reputation within the substance abuse
treatment community and also with CPS. Clarissa signed a release of information allowing
CASA/GAL access to her drug and alcohol treatment records. CPS worker Kim Ellis shares what
she has of Clarissa’s records from Fresh Start.

Fresh Start therapist explained to SW that Clarissa attended group sessions and individual
therapy but she “never seemed wholeheartedly committed to the program.” She seemed
somewhat immature and self-centered. Her care for Mariah was only minimally sufficient, and
she required a lot of coaching to parent even that well.

Clarissa was only in the program for a couple months before leaving AMA (against medical
advice). The usual stay is 6 months, minimum. Clarissa got into petty disputes with several other
clients. Clarissa reported to this SW that an especially nasty and protracted “feud” between her
and another client led to her leaving the program. Fresh Start staff stated that they tried to
mediate, Clarissa would not stop arguing with the other woman. Staff observed that Clarissa
seemed to enjoy the excitement of it.

You follow-up with a phone call to Fresh Start after faxing them your appointment order and the
release of information form Clarissa signed. The group therapy leader you spoke with
remembered Clarissa.

Fresh Start therapist noted to this SW: “She was very guarded and defensive in group but we
spoke a couple times in private. When Johnny’s paternity test came up negative Clarissa was
terrified he would leave her. She was sure he would abandon her and just devastated when he
did. That’s the real reason she blew out of here. Plus I think things were getting a little too real
for her in group. You know almost every addicted woman we treat here has experienced some
kind of sexual abuse in the past. Clarissa said that never happened to her but she would get very
uncomfortable when other women started processing around that topic. Her reaction had that too
close for comfort feeling to it.”

The therapist stated to this SW that Fresh Start would be willing to take Clarissa back into the
program if she was willing to try again. They would have to interview her first, to make sure
she’s really committed to her own sobriety this time.

[Teaching point – substance abuse (including alcohol) treatment records are protected by
Federal Law. Therefore the CASA/GAL must get specific permission to have access to that
information. Their order to appoint is not enough]
                       Criminal records for Clarissa Redd:

STATE AOC CIS           CR/IF CASE PROCESSING         **** CAUTION ****
999 IMAGINARY           STATEWIDE NAME INQUIRY    INDEXED SOLELY BY NAME
                                               NO GUARANTEE TO DENTITY
REDD,CLARISSA,ANN       BFO1311978 SSN#:             999 99CR 005729
(ADDRESS)                           DL#:
CITY, NC                            CIT#:
TRIAL DT: 041199                    SID#:                  STATUS: U
DISTRICT PROCESS: S SERVED: 022499 CK DIG#:          LID#: 9600723
 CHG: M SIMPLE ASSAULT              C&F:       FTA:        OFA:
CONV:                               CLASS:  P:   V: M:VD   DISP:041199

COMP: REDD,CAROLYN,D                 AGY: CPD     ORI:
  F3=EXIT 7=BKWD 8=FWD 10=PREV 11=NEXT



STATE AOC CIS           CR/IF CASE PROCESSING         **** CAUTION ****
999 IMAGINARY           STATEWIDE NAME INQUIRY    INDEXED SOLELY BY NAME
                                                  NO GUARANTEE TO DENTITY
REDD,CLARISSA,A         BFO1311978 SSN#:                999 98CR 009145
                              DL#: NC 553638
MADISON NC                          CIT#: L101
TRIAL DT: 120298                    SID#:                     STATUS:
DISTRICT PROCESS: C SERVED: 112898 CK DIG#:
 CHG: M POSSESS MARIJUANA UP TO 1/2 02 C&F:
CONV: M POSSESS MARIJUANA UP TO 1/2 02 CLASS:P:GU V:GU M:JU   DISP:120298
FINE:00050 COST: 0040 REST:         M PAID: Y TO BE PAID:     NMFTC
 CHG: M POSS DRUG PARAPHERNALIA
CONV: M P SS DRUG PARAPHERNALIA
FINE:       COST:       REST:       M PAID: Y TO BE PAID:     NMFTC

SPEC COND: J. ALLEN
COMP: BULLINS, RL                    AGY: CPD     ORI:


STATE AOC CIS           CR/IF CASE PROCESSING         **** CAUTION ****
999 IMAGINARY           STATEWIDE NAME INQUIRY   INDEXED SOLELY BY NAME
                                                 NO GUARANTEE TO DENTITY
REDD,CLARISSA           BFO1311978 SSN#:24519XXXX       999 02CR 01786
(ADDRESS)               DL#:
WILMINGTON, NC 28403                CIT#: C73880
TRIAL DT: 080502                    SID#:                     STATUS: U
DISTRICT PROCESS: C SERVED: 061702 CK DIG#:             LID#: 9743200
 CHG: M SIMPLE ASSAULT              C&F:         FTA:         OFA:
CONV: M SIMPLE ASSAULT              CLASS:2 P:GU V:GU M:JU DISP:080502
FINE:       COST: 0065 REST: M PAID: Y TO BE PAID:      NMFTC

SPEC COND: NO FURTHER CONTACT W/GINA M
COMP: ADAMS,L,                AGY: CPD     ORI:
STATE AOC CIS           CR/IF CASE PROCESSING         **** CAUTION ****
780 ROCKINGHAM          STATEWIDE NAME INQUIRY    INDEXED SOLELY BY NAME
                                                  NO GUARANTEE TO DENTITY
REDD,CLAIR                           SSN#:              780 02CR 005729
                                     DL#:
STONEVILLE        NC 27048           CIT#:
TRIAL DT: 022802                     SID#:                      STATUS:
DISTRICT PROCESS: S SERVED: 021902   CK DIG#:           LID#:
 CHG: M SIMPLE WORTHLESS CHECK       C&F:        FTA:           OFA:
CONV:                                CLASS:   P:   V:   M:VD    DISP:022802

SPEC COND: DISMISSED BY DA BECAUSE CHECK PD AND WITNESS WHO TOOK CHECK
COMP: CUTCHFIELD,DALE                AGY: CPD     ORI



STATE AOC CIS           CR/IF CASE PROCESSING       **** CAUTION ****
780 ROCKINGHAM          STATEWIDE NAME INQUIRY  INDEXED SOLELY BY NAME
                                                NO GUARANTEE TO DENTITY
REDD,CLARISSA,ANN       BFO1311978 SSN#:        780 00CR 121758
                                    DL#: NC 553638
EDEN NC                             CIT#: C1700823
TRIAL DT: 121400                    SID#:                   STATUS:
DISTRICT PROCESS: C SERVED: 111100 CK DIG#:           LID#:
 CHG: M DISORDERLY CONDUCT           C&F:
CONV: M DISORDERLY CONDUCT         CLASS:    P:GU V:GU M:JU DISP:121400
FINE:00050 COST: 0051 REST:         M PAID: Y TO BE PAID:   NMFTC

SPEC COND: J. TINDAL, -SUSO 9ON COND PAY FINE & COSTS
COMP: FRAZIER,M                     AGY: CPD    ORI:


STATE AOC CIS           CR/IF CASE PROCESSING         **** CAUTION ****
640 NEW HANOVER         STATEWIDE NAME INQUIRY   INDEXED SOLELY BY NAME
                                                 NO GUARANTEE TO DENTITY
REDD,CLARICE            BFO1311978 SSN#:24519XXXX       640 00CR 000648
                                    DL#:
WILMINGTON, NC 28403                CIT#: 209472
TRIAL DT: 080502                    SID#:                     STATUS: U
DISTRICT PROCESS: C SERVED: 122999 CK DIG#:             LID#: CHG: M
 CHG: M MISDEMEANOR LARCENY         C&F:         FTA:         OFA:
CONV: M MISDEMEANOR LARCENY         CLASS: P:GU V:GU M:JU DISP:012500
FINE: 00100 COST: 0050 REST:        M PAID: Y TO BE PAID:     NMFTC

SPEC COND: 24 HRS COMM SERV,EGT
COMP: PAIT,R,H                AGY: CPD     ORI:
             Criminal records for Charles Jones and Lela Redd Jones:

       Lela Redd Jones has no criminal record.

       This is Charles Jones' criminal record:


Page: 1 Document Name: untitled
STATE AOC CIS       CR/IF CASE PROCESSING          *** CAUTION ***
000 ALAMANCE        STATEWIDE N E INQUIRY        INDEXED SOLELY BY NAME
                                                 NO GUARENTEE TO IDENITY
JONES,C                BM06211950 SSN: 237981323 000 80CR 055328
709 AVON AVE                         DL#: NC 3904029
NC 27217 0000                        CIT#:
TRIAL DT: 081503                     SID#: NC0389764A        STATUS:
DISTRICT PROCESS: W SERVED: 062603 DIG#: S66327V LID#: CJBM1323-000
CHG: M ASSAULT ON A FEMALE           C&F:        FTA:        OFA:
CONV: M ASSAULT ON A FEMALE      CLASS:A1 P:GU V:GU M:JU DISP:081503
FINE:        COST: 0100 REST: 588.25 PAID: Y TO BE PD:       NMFTC:


SPEC COND: PAY REST TO ARMC (BY 092603), COURT COSTS TO BE PAID TODAY,
COMP: CONYERS,PATRICIA                   AGY:    ORI: NCO010100
  F3=EXIT 7=BKWD 8=FWD 10=PREV 11=NEXT          01/02/04    08:38:17


STATE AOC CIS       CR/IF CASE PROCESSING          *** CAUTION ***
000 ALAMANCE        STATEWIDE N E INQUIRY        INDEXED SOLELY BY NAME
                                                 NO GUARENTEE TO IDENITY
JONES,C               BM05211950 SSN:             000 79CRS018076
510 LAKEVIEW DR                     DL#:
NC 27217 0000                       CIT#:
  TRIAL DT: 080796                  SID#: NC0389764A        STATUS:
SUPERIOR PROCESS: W SERVED:080696 CK DIG#: P87573K LID#:
CHG: F PWIMSD MARIJUANA             C&F:        FTA:        OFA:
CONV: F PWIMSD MARIJUANA         CLASS:I P:GU V:GU M:JU DISP:080796
DISTRIC
CHG: F PWIMSD MARIJUANA             C&F:        FTA:        OFA:
CONV:                            CLASS:   P:    V:    M:SI DISP:080796


SPEC COND: JUDGE W. STEVEN ALLEN
COMP: COBB, JT
Page:   1 Document Name: untitled
    STATE AOC CIS      CR/IF CASE PROCESSING               *** CAUTION ***
    250 CUMBERLAND     STATEWIDE N E INQUIRY             INDEXED SOLELY BY NAME
                                                         NO GUARENTEE TO IDENITY
    JONES,CHARLES               BM       SSN:             250 78CR 033945
    137 BUCKINGHAM AVE                   DL#:
                   NC                    CIT#:
    TRIAL DT: 091784               SID#:                    STATUS:
    DISTRICT PROCESS: S SERVED:081084 CK DIG#:        LID#:
    CHG: M ASSAULT BY POINTING A GUN     C&F:        FTA:         OFA:
    CONV: M ASSAULT BY POINTING A GUN    CLASS: P:NG V:NG M:JU DISP:080796


    SPEC COND: JUDGE KEEVER
    COMP: GILLIAN,JARRETT,D                AGY:   SHP   ORI:
    STATE AOC CIS      CR/IF CASE PROCESSING               *** CAUTION ***
    000 ALAMANCE       STATEWIDE N E INQUIRY             INDEXED SOLELY BY NAME
                                                         NO GUARENTEE TO IDENITY
    JONES,CHARLES             BM05211950SSN:              000 75CRS006977
    510 LAKEVIEW DR                     DL#:
                   NC                   CIT#:
    TRIAL DT: 060396                    SID#: NC0389764A             STATUS:
    SUPERIOR PROCESS: I SERVED:040296 CK DIG#: P92555X LID#:
    CHG: M POSSESS DRUP PARAPHERNALIA   C&F:        FTA:             OFA:
    CONV: M POSSESS DRUP PARAPHERNALIA CLASS:I      P:GU V:GU         M:JU     DISP:080796
    DISTRIC


    SPEC COND: JUDE JAMES C SPENCER JR
    COMP: COBB,J & PUTNAM,R                AGY:   SFF    ORI: NC0010000

    STATE AOC CIS      CR/IF CASE PROCESSING               *** CAUTION ***
    000 ALAMANCE       STATEWIDE N E INQUIRY             INDEXED SOLELY BY NAME
                                                         NO GUARENTEE TO IDENITY
    JONES,CHARLES           BM05211950 SSN:               000 73CRS012016
    417 CRATER STREET                   DL#:
                   NC                   CIT#:
    TRIAL DT: 020791                    SID#: NC0389764A       STATUS:
    SUPERIOR PROCESS: W SERVED:090990 CK DIG#: E15417P LID#:
    CHG: M ILLEGITIMATE CHILD/NON-SUPPORT C&F:      FTA:       OFA:
    CONV: M ILLEGITIMATE CHILD/NON-SUPPORT CLASS:I P:GU V:GU M:JU DISP:092890


    SPEC COND: SIGN WAGE WITHHOLDING. SUPPORT COREY MILES - $70 PER WEEK—
    COMP: JOANNE GUNTER
                          SUBSTANCE ABUSE ASSESSMENT

Family Name: ____Clarissa Redd_____                   Case No.: ______123.456_______

Name: ________Clarissa Redd_______                    Date: _______3/28/XX__________

1.      Presenting Problem/Reason for Assessment
        This case was referred to me by Kim Ellis, the foster care worker for Ms. Redd’s cocaine
        positive female infant, Mariah Redd, born 2/1/XX. Ms. Redd was cocaine positive at the
        time of delivery. S/A assessment was requested to determination feasibility of
        reunification. Ms. Redd has a 10 year-old son in her mother’s custody and a 7 year-old
        son living with his father. Ms. Redd is a single African American female, mother of
        three, and her birth date is January 31, 19XX.

2.      Family of origin history in relation to
        A.      Chemical Dependency
     She said on her mother’s side of the family her grandfather was an alcoholic but her mother
     doesn’t drink. She said her stepfather is a drinker. She doesn’t know about the rest of his
     family. She doesn’t know about her natural father’s family.



B.      Mental Illness
                She said there was no mental illness on either side of the family.

        C.      Marital Status
     She said her mother and natural father were divorced when she was 4 years old. Her mother
     married her stepfather when she was 7. She has one sister.

        D.      Past Abuse
                She said her mother never beat her but her stepfather did. He has not hit her since
                she grew up (age 18). She said he was really hard on her sister, who ran away to
                join the army when she was 18. She said her sister accused step-father of
                attempting to have sex with her but she doesn’t believe it. Her mother said it
                wasn’t true, “And besides, he never tried to touch me.”

3.      Education
        She graduated from High School.

4.      Employment
        She is not currently employed. Past jobs include fast food preparation and working at a
        car wash. She said she had never lost a job due to alcohol or drug use.

5.      Legal Status – past/present
      She has been arrested for assault, worthless checks, larceny, and in 20XX, possession of
      marijuana, and possession of drug paraphernalia. She has never had a DWI.

6.    Marital Status/Functioning
      She has never been married.

7.    Mental Illness History
      She said she has never had counseling for life issues, been suicidal, homicidal or had
      hallucinations.

8.    Chemical Dependency History
      She started smoking cigarettes and drinking on weekends at the age of 14. After her first
      child was born when she was 15 years old, she began to smoke marijuana occasionally.
      When she was 18, she experimented with smoking crack cocaine. She liked it
      immediately and started using it whenever she had the money, almost every weekend,
      even during her pregnancy. Her second child was born cocaine positive the summer after
      she graduated H.S. At age 20 she “got busted with some weed” and states she was
      dealing marijuana at the time to get money for cocaine. She experimented with inhalants,
      mushrooms and speed in her early twenties but didn’t use them often. She claims that she
      has not used cocaine since her baby was born and that she has only smoked marijuana
      about 5 times. She said she hasn’t been drunk in years and only rarely has a beer if
      friends are drinking. She denied having shakes, achy bones, blackouts, night sweats, or
      hallucinations through the use of alcohol or drugs.

9.    Treatment/Intervention
      She attended NA weekly for 4 months in early 20XX, as ordered by the court, subsequent
      to her drug charges. She did not continue to attend and never worked with a sponsor.

10.   Prognosis – Strengths/Needs
      Ms. Redd identified her mother and her boyfriend as her main support system. She does
      not see CPS as a support but stated that after court last week she understands she will
      have to work with them to get her baby back. She seems highly motivated to be reunited
      with her child. This may provide her with motivation to seek and complete treatment.

11.   Recommendations
      It is my recommendation that Ms. Redd enter Fresh Start or another mother/baby in-
      patient program where she can be reunited with her child immediately. She said she
      didn’t want to leave town or be away from her boyfriend that long. Ms. Redd is in denial
      about the level of her addiction. She should at least enter our agency’s pre-treatment
      program for women. I administered a drug screen today and recommend random tests for
      the next 3 months. If she uses cocaine again, either in-patient or intensive outpatient
      (IOP) treatment is recommended.

12.   Provisional Diagnosis
      Cocaine Dependency. R/O: Dependent Personality Disorder
Signature: Grace Hanker, MS, CCAS
GH:ds/TH 107SA
                                Child Support Enforcement
**This info should be re-formatted, put into the voice of the social worker, and added to the
opening case file

You put in a phone call to Child Support Enforcement to see what the status is on Johnny Smith.
They say which Johnny Smith? You give them his DOB and SS# and they find the case. But
when they say the child’s name you realize this is not your case. It’s for his older child. They
look again and find him with Mariah as a closed case. His paternity test was negative.

Then you ask about any open case for the benefit of Mariah Redd. They check for her name and
find nothing.

Later you ask the CPS worker why child support is not being pursued for Mariah. She tells you
that you can’t get blood from a stone and until Clarissa either gets a job or names the biological
father, there is really nothing to pursue.
Interview Section

Round 1
Interview: Kim Ellis
Setting: Phone call
Format: Audio file
Other details: first contact (there are 2 other potential opportunities for contact)

First action: Button on screen that says: Call Kimberly Ellis (CPS Social Worker)
Audio file plays: “Hello, you’ve reached the desk of Kimberly Ellis. I’ll be on annual leave
for two weeks. If this is an emergency, please hang up and dial 9-1-1. If you need to speak
with someone immediately, please call my supervisor, Susan Givens. If you’d like to leave a
message, please do so after the tone and I’ll try to return your call as soon as I return.
BEEP.”

Question options:
Question #1: Hang up and try calling again in two weeks.
Interviewee Response: --
Volunteer Supervisor Feedback: (Bad) Getting up to speed on this case as quickly as possible
is important. If you can’t reach the social worker and you need information now or in the
future, you’ll need to find other ways to get the information. I suggest giving her supervisor
a call.
Points: -1
Action: --

Question #2: Call Susan Givens, the supervisor, to get some more information about this
case.
Interviewee Response: Kim is out on vacation right now. She’s been working hard, she
definitely earned it. She’s hiking the Inca Trail. But that’s probably not the information
you’re looking for. I’ll send you the most recent case notes we have on the Redd case.
Volunteer Supervisor Feedback: (Good) Good call on contacting the supervisor. Getting up
to speed on this case as quickly as possible is important.
Points: +1
Action: Eliminate Q1, allow learner to download a file with the following information:



                                SERVICE UNIT CONTACT SHEET
                                 COUNTY DEPARTMENT OF CPS

CASE NAME____Redd, Mariah____                           CPS WORKER __Kim Ellis____

CASE NUMBER __07456_________                            SIS ID___20094859466______

01FEB Tele: Hospital reports birth of cocaine positive infant, female.
02FEB Hospital: Interview with mother, Clarissa Ann Redd, DOB 1/31/XX, very hostile. Stated would
      not leave hospital without her baby. Hospital will discharge mother tomorrow. Baby will stay for
      5-day detox and observation.

06FEB Home Visit (HV): Child placed with foster family: Julia Budd, [phone and address]

14FEB HV: Foster home. Juvenile continues to progress well.

14FEB Office visit with Clarissa Redd (mother) and Lela Jones (maternal grandmother). Tearful but
      appropriate behavior from Clarissa. Said she didn’t have a drug problem, “just smoked it once in
      a while.” [crack] Supervised visits set for 2 PM Friday, weekly.

20FEB HV: Maternal grandmother, Lela Jones, present for whole interview, supportive of daughter.
      Home placement not an option because Lela works. Family agreed Mariah to stay in foster care
      while Clarissa “gets herself together.” Clarissa was cooperative. She turned to her mother for
      guidance several times. Clarissa had no appointment for substance abuse evaluation so we made
      one. Clarissa named boyfriend, Johnny Smith, as father for Mariah and asked if he could come to
      the visits.

21FEB CPS: Visit with Johnny Smith (putative father), Clarissa (mother) and juvenile. Mr. Smith polite,
      cooperative, held the baby a lot, seemed proud. Stated Mariah is his but won’t sign papers
      without a test. He agreed to contact CSE (Child Support Enforcement) for paternity test and
      voluntary child support. Clarissa spent time holding Mariah but also seemed jealous of her.
      Notified that GAL will observe a future visit. This was agreeable.

07MARTele: Substance abuse (S/A) counselor called to say Clarissa a “no show” for evaluation.
     Also - no show for today’s visit with child.

07MARTele: Called maternal grandmother, Lela Jones, who said she wasn’t sure where Clarissa was,
     “She’s 25 now. I can’t be keeping track of her every move.”

14MARCPS: Visit with Johnny, Clarissa, Mariah. GAL Present. Clarissa said they had car trouble last
     week, she will reschedule S/A appointment. Told them that CSE has agreed to see them after next
     visit. Reminded Clarissa adjudication is 3/18. She said “Yeah I know. After that I’m gonna get
     my baby back and be done with you.” Informed mother that without the S/A evaluation, the court
     won’t return custody.

18MAR Court orders: Clarissa to do S/A evaluation and follow recommendations; Mr. Smith to have
paternity test; pay child support if father. Continue supervised visits.

30MAR CPS: Visit w/ Johnny, Clarissa, Mariah. This worker discussed substance abuse treatment
     options with Clarissa. Her 3/19 screen was + for cocaine. 3/28 S/A evaluation - recommended
     residential mommy/baby program, Fresh Start. She agreed to go but said she wasn’t ready yet.

04APR CPS: Visit with Clarissa, Mariah. Mother tearful, said failed another drug screen and needs help.
      Agreed to Fresh Start. Said she can’t stop using crack, that she’s been high every weekend for as
      long as she can remember. Stated she hates step-father. She doesn’t like Buddy living there but
      that’s up to her mom now. I asked her what she was worried about and she said, “Charles isn’t a
      good man.”

11APR Fresh Start: Transported mother and baby to Fresh Start Program. Baby transitioned well.
19APR Tele: Call to Fresh Start. Clarissa adjusting to program. Baby is fine.

22MAY Fresh Start: Visit. Congratulated Clarissa for hanging in with the program. Mother and baby
     doing well.

20JUN Tele: Fresh Start called to say Clarissa is planning to leave AMA (against medical advice). She
      had been feuding with another client “about nothing” and on the phone a lot - calling home? Staff
      told her they’d call CPS and hold Mariah if she leaves. Clarissa has packed all her things and is
      waiting for a ride. Baby secure in building.

20JUN Drove to Fresh start. Clarissa gone. Picked up baby. Julia Budd foster home available. Placed
      Mariah there again.


Question 3: Main menu
Action: This interview is no longer available
Round 1
Interview: Julia Budd (foster mother)
Setting: Budd home
Format: Face-to-face interview, Illustration on the screen
Other details: first contact (there is 1 other potential opportunity for contact)

Initial information:
Thanks for coming to my home. There are so many people involved in this case and you’re
the first to actually come out to my home since Mariah was dropped off. It seems the social
worker is either in meetings, out of the office or on vacation all the time. She’s never been
here since she took over the case. But I can’t leave often since I have an in-home daycare.
We’ll have to keep our voices down, it’s nap time and as you can see, the four kids I look
after are sleeping on their cots.

The first social worker, the one who dropped Mariah off was great. I still remember that
day. When they showed up, I asked, “where’s the baby?” She was so little and just lost in
the blankets. She only weighed five pounds. She qualified for a special medical screening
program because of her exposure to drugs in utero. She’s since been given a clean bill of
health and is now in the 40th or 50th percentile in height and weight.

Right now, Mariah’s sleeping on my bed. You can peek in and see her if you want. I have
pillows all around the bed to keep her from rolling off.

I never thought I’d want to adopt. I have three kids of my own – they’re 15, 13 and 10. I
thought I was done with kids, I just wanted to be a foster mom. But Mariah has stolen my
heart. All of our hearts, really. We’d like her to stay with us. Do you think we’ll be able to
adopt?


Question options:
Question #1: Questions deal with: comment about the social worker (bad), comment about
the social worker (good), medical question about doctor to get contact info – just to confirm
the medical info is correct, response about whether or not she’ll get to adopt Mariah
Interviewee Response:
Volunteer Supervisor Feedback:
Points:
Action:
Round 1
Interview: Lela Jones (maternal grandmother)
Setting: Lela’s workplace, lunchtime
Format: Face-to-face interview, Illustration on the screen
Other details: first contact (there is 1 other potential opportunity for contact)

Initial information:
We’ll have to make this a fairly quick meeting. I’m on my lunch hour and my boss really
does keep tabs on how long our breaks are.

You asked some questions on the phone, but I didn’t have too much time to talk. Sorry
about that. But yes, in my house we have me and my husband Charles, my daughter
Clarissa and Clarissa’s son, Buddy. Clarissa was only 15 when she had Buddy and she still
acts young, so they’re more like brother and sister. But Buddy knows who his mom is. He
also understands that in our house, Charles and I are the ones in charge. When she was
pregnant, Clarissa swore she’d be a responsible mother, but after a month or two, she went
back to playing around. She did graduate high school while I raised Buddy. Sometimes
she’d try to pull rank, sometimes she’d even leave home with Buddy for a few weeks at a
time. It really wasn’t good for Buddy, so I finally went through social services to get legal
custody.

Buddy’s smart, he gets very good grades in school. He goes to church with me on Sundays
and he’s in the children’s chorus – he began doing praise dancing this year. I’m proud of
him. He’ll get into scrapes at school from time to time… boys will be boys. He doesn’t
really have many father figures around. His own dad left the state when Clarissa got
pregnant. He was older and had no desire to stay with Clarissa or be a real man when he
found out she was pregnant. Charles leaves the kids alone mostly, kids aren’t his thing. He
works too hard to be playing around. But he’s a good provider for our house. He’s the
reason our life is as good as it is right now.

Charles came along after my divorce, when Clarissa was seven and my other daughter,
Sierra was ten.

Question options:
Question #1: questions about Clarissa’s drug use, and whether I can speak with Charles
Interviewee Response:
Volunteer Supervisor Feedback:
Points:
Action:
Round 2
Interview: Sierra Redd Thomas (maternal aunt)
Setting: home of Sierra Redd Thomas (I don’t know if we need to actually change the
background of the slide or just have this on the screen someplace that this interview takes
place in the home of Sierra Redd Thomas)
Format: Face-to-face interview; illustration on screen
Other details: If possible, perhaps an audio file of children playing (and maybe breaking
things? And the maternal aunt shouting at them from time to time to settle down)

Initial information:
Hi, thanks for meeting me at my house. Things are pretty busy, I’m babysitting for my 4
year old niece and she and my son are around here somewhere, playing. I really need to
watch them, so we’ll have to make this a quick meeting if that’s all right with you.

I’ve been married for about five years now. My husband and I met when we were in the
Army. He’s still in, making a career of it. Just back from active duty. I got out after four
years when I got pregnant. It was great, but I just decided to be a stay at home mom while
Antoine is still young.

I basically enlisted in the Army when I was 18 in order to get away from home. My mother,
Lela, was fine, but her husband, Charles, used to make sexual advances on me when he
started drinking. It happened more than once and honestly it got to the point that I was
scared he’d eventually assault me. And when I mentioned it to my mom, she got upset and
took his side.

I really don’t get why Clarissa keeps living there. I’ve been worried about her for a long
time, ever since she had Buddy. Some people just can’t get their act together. I love my
sister, but after trying for years, I’m not sure what else I can do to help. I’m not ready, my
family isn’t ready for her to come live here… and all the craziness that would introduce to
our home.

Mariah’s a different story. If there’s no place else for her to go, I could see her living here. I
definitely wouldn’t want to see her in foster care. I’m pretty sure my husband feels the
same way. For now, I’m not going to say anything to my mother or sister about this. I’d
appreciate if you didn’t say anything either. This is all confidential, right?

Thanks again for dropping by. The kids sound like they’re going crazy. I should probably
get back to watching them.

Interaction options:
Question #1: I do have some other questions, but you sound like you’re busy with the kids.
I can wait for a better time.
Interviewee Response: Thanks, I do appreciate it. I’m going out of town for a little bit, but
maybe we can connect when I’m back.
Volunteer Supervisor Feedback: (Good) You’re obviously trying to respect Sierra Redd
Thomas’ time. (Bad) But remember, you’re primary goal is to serve the best interest of the
child. You can’t make the best, most informed recommendations to the court unless you
have all the information you need. If you have questions, be expedient with your
interviewee and respect their time, but also be sure to ask your questions. Remember, a
delay of a week or a month may not mean much to you, but it could mean a whole lot to the
child for whom you’re advocating.
Points: -1
Action: Move on to main menu; this interview is no longer available

Question #2: Don’t worry, anything you do say to me is kept strictly confidential.
Interviewee Response: Whew, that’s a relief. My mom, especially, can get really touchy
about these things.
Volunteer Supervisor Feedback: (Bad) Actually, anything that anyone says to you is
something you may need to put in a court report later on. Make sure that anyone you
interview is aware that while you won’t go around sharing information inappropriately,
nothing that is said to you will be completely confidential. You’re job is to serve the best
interests of the child, and if information is provided that will assist you in this role, then
you’ll need to use that information.
Points: -1
Action: Eliminate Q1, Q3

Question #3: I’ll do my best to limit the amount of information I share with your mother or
sister, but the truth is that anything that’s said to me may make it into a court report. I’m
not going to share what you say unnecessarily, but if some of the information you do share
will serve in Mariah’s best interest, I’ll have to share it with others if it’s appropriate.
Interviewee Response: Well, I’d really appreciate it if you made every effort to not share
what I told you.
Volunteer Supervisor Feedback: (Good) That’s a very clear explanation of your
responsibility with information that others share.
Points: +1
Action: Eliminate Q1, Q2

Question #4: That’s wonderful that you’ll consider being a placement option for Mariah.
Two things I’ll suggest to you: be sure you and your husband are on the same page, and if
that’s the case, then please call Kim Ellis. She’s the social worker on this case, and she’ll
want to know you’re interested.
Interviewee Response: I’ll check with my husband tonight. And I’ll call Ms. Ellis tomorrow.
Thanks!
Volunteer Supervisor Feedback: (Good) It’s definitely important that she confirms that her
husband is on the same page as she is regarding placement. If that’s the case, then it’s
totally appropriate to connect her with the social worker in order to explore next steps.
Points: +1
Action: Eliminate Q1, Q5

Question #5: That’s great you’d consider being a placement option. Definitely confirm this
with your husband, then get back to me and I’ll try to work with the social worker on this
case to get the home study done and to bring Mariah here. You seem like a busy woman, so
I want to make sure you have to do as little additional “jumping through hoops” as possible.
Interviewee Response: Thanks so much. I am busy, but I don’t mind doing what needs to get
done.
Volunteer Supervisor Feedback: (Good) It’s nice that you’re trying to remove as many
burdens as possible from Sierra Redd Thomas. But keep in mind that your role isn’t that of
service provider, your role is to facilitate communication and services between parties.
Next time, be sure you connect Sierra Redd Thomas to Kim Ellis, the social worker.
Points: -1
Action: Eliminate Q1, Q4

Question 6: Main menu
Action: This interview is no longer available
Round 2
Interview: Clarissa Redd (mother)
Setting: Home of Lela Jones (Clarissa’s mother’s house)
Format: Face-to-face interview, illustration on screen
Other details:

Initial information:
Yes, I did leave Fresh Start. They weren’t happy with me, but it was pretty easy. I just had
to sign a few papers, they said it was “AMA” – something medical advice. Against! Against
medical advice. I really can’t stand being in places like that. Talking about my feelings
individually. Then in a group. Then individually again. Seriously, I just want my daughter
back. I don’t have a problem. I’ll take their drug tests. I’ll get a job. But let me have my
baby back.

Once I have Mariah back, I’ll start to put the other things in place. I’ll get a job. Then I can
get my own place, too. Honestly, I’ve been applying for things but I can’t get an interview
anywhere. This economy is terrible.

I’m doing what’s right for me right now. I’m not seeing Johnny any more. I’m going to the
NA meetings over at The Armory. I don’t have a sponsor yet, but I’m going. You can call
them if you don’t believe me.

I’ve had the substance abuse evaluation that Kim insisted I take. Why she made me go
there, I’ll never know. They don’t know anything about me. They can’t say what kind of
person I am after only an hour or so. Apparently some drug test there said I tested positive.
I’m not using right now. Maybe I’ll smoke a little when I’m at a friend’s house – I don’t have
a job and I don’t have to pay for it when I’m at his place, but I’m not using sherm or
whatever they said I was doin’.

I went to the parenting classes. It’s cool and all, but I already know how to be a parent. The
teacher was nice. But I don’t really have a chance to be a parent. Kim is only letting me
visit once every other week and it’s not enough and it’s not fair.

Question options:
Question #1: It sounds like you’re still smoking, which is going to cause positive drug tests.
It looks like there’s still a way to go before you’re “in compliance” with the court orders.
I’m a little concerned that if you can’t get going on the rest of these services soon, we’ll need
to file a termination of parental rights in accordance with the timeline set out in the
Adoption and Safe Families Act. You really should work with your attorney and Kim on
getting some more things completed.
Interviewee Response:
Volunteer Supervisor Feedback:
Points: -1
Action:

Question #2: I can give Kim a call and increase your visitation if that’s what you want.
Interviewee Response:
Volunteer Supervisor Feedback:
Points: -1
Action:

Question #3: Until Mariah is able to come home to you, are there any other family members
you think she could be placed with?
Interviewee Response:
Volunteer Supervisor Feedback:
Points: +1
Action:

Question #4: Why don’t you get in touch with Kim and speak with her about increasing your
visitation?
Interviewee Response:
Volunteer Supervisor Feedback:
Points: +1
Action:

Question #5: What’s your plan to get in compliance with the court orders to get Mariah
back?
Interviewee Response:
Volunteer Supervisor Feedback:
Points: +1
Action:

Question 6: Main menu
Action: This interview is no longer available
Round 2
Interview: Carlton “Buddy” Redd (half-brother), Charles Jones (step-grandfather)
Setting: Home of Lela and Charles Jones
Format: Video (?) – need script!
Other details:

Initial information:
Actors:
Buddy – age 10, 5th grade <dark complexion under one eye – maybe a black eye, maybe
not>
Charles – older, African American male
Need voice over for volunteer questions – perhaps male and female voiceover depending on
whether the volunteer is male or female?

<Initial scene: Buddy shooting hoops in the driveway or perhaps doing yard work or, if it’s
snowy out, shoveling the driveway>
Buddy: Oh, hey. Yeah, I heard about you, what you do. I’m Buddy. I guess you want to
know a little about me. I’m in the fifth grade at Hardy elementary school. I just made the
honor roll. Again. And I play basketball.

<As if responding to a question the volunteer asked – perhaps we even have someone off
camera ask these questions so that the actor does this more naturally – but the questions
won’t make the final edit>
Oh jeez, was grandma talking about church? Yes, I do go to church with her on Sundays. I
liked the choir, but now she has me doing that spirit dancing, too.

<Again, as if responding to a question the volunteer asked>
This <pointing to his eye>? No, nobody hit me. I got this in basketball practice. No, coach
didn’t see it happen. Why did I keep playing? Any time you watch a sport on tv –
basketball, football, whatever. The announcers always say that the best athletes play
through their injuries.

<Again as if responding to a question the volunteer asked; a bit uncomfortable, as if he
doesn’t really want the volunteer to speak with Charles>
Mr. Charles? He’s here. He’s all right. He just wants me to stay out of trouble. I guess you
can talk with him if you really want to. Or you can just leave me your phone number and
I’ll have him call you.

Question options:
Question #1: That’s ok, Buddy. Here’s my card. I’ll try to catch him some other time.
Interviewee Response: I’ll be sure he gets your card. Have a great day.
Volunteer Supervisor Feedback:
Points: -1
Action: Return to main menu; this interview is no longer available
Question #2: Actually, I would like to speak with Mr. Charles. Thanks for giving me a few
minutes, Buddy.
Interviewee Response: All right. He’s around back (or downstairs or in the garage -
whatever works for the scene – he’s busy doing something – yardwork, working with
power tools, whatever)
Volunteer Supervisor Feedback:
Points: +1
Action: Eliminate Q1, scene continues

Second part of the scene – out back or in the garage or wherever works for the setting;
Charles is working on something

Charles: Yes, I’m Charles Jones. What’s this about?

<As if responding to a question, but clearly annoyed that precious minutes of his life are
being wasted on this nonsense>
You’re a what kind of volunteer? I don’t know what that is and I don’t really have anything
to say. But I do have lots of work to do.

Question #3: Charles, Buddy looks like he has a black eye. Do you think he might have
gotten that at home?
Interviewee Response: <Looking incredulous> First, the name is Mr. Jones. If you’re going
to come waltzing in to my home, I expect a little more respect. Second, if you’re trying to
say we hit the kids, you’re way out of line. Excuse me. I’m very busy. And I’m done talking
with you.
Volunteer Supervisor Feedback: (Bad)
Points: -1
Action: Return to main menu; this interview is no longer available.

Question #4: Charles, do you happen to know what happened to Buddy’s eye?
Interviewee Response: First, the name is Mr. Jones. If you’re going to come waltzing in to
my home, I expect a little more respect. Second, what’s wrong with his eye? I have no idea?
Whatever it is, it probably happened in school. That kid just isn’t careful.
Volunteer Supervisor Feedback: (Good) If you’re suspecting that perhaps Charles had
something to do with the black eye, the open ended, non-accusatory phrasing of this
question is very important. (Bad) When you’re engaging someone for the first time, using
titles such as Mr. or Ms. is the most prudent and respectful approach until you have
permission to use more familiar names.
Points: +1
Action: Eliminate Q3; scene continues

Question #5: Could you tell me a little bit about Clarissa and her daughter, Mariah?
Interviewee Response: Unbelievable! Did she end up naming that kid Mariah? I honestly
don’t know why she used a family name on that kid. She’s never going to be that kid’s
mother. I really don’t have anything else to say to you. I’m busy. <Controlled anger for
wasting his time> Excuse me.
Volunteer Supervisor Feedback:
Points: +1
Action:

Do we want to do more with this scene? It’s really about respect and self-care/safety.
Round 2
Interview: Willy and Pearl Monroe (Half-brother Tyrone’s parents)
Setting: Home of Willy and Pearl Monroe
Format: Face-to-face interview, Illustrations on screen
Other details:

Initial information: <Pearl does the talking in this initial portion>
Welcome to our home. Come on in. You kept calling us Mr. and Ms. Monroe on the phone.
Please call us Willy and Pearl.

Tyrone is next door playing with a friend. He’s Mariah’s half-brother, I guess. Willy is his
father, Clarissa is the mother. Right? That makes them half-siblings? Anyways, Clarissa
seemed all too happy to sign Tyrone over to Willy and I. Which was fine. I can’t have my
own children.

Clarissa really is a mess. We see her from time to time around town, almost always with a
different guy. Technically, I guess she’s “with” Mariah’s dad, Johnny. He’s a dealer. I’m not
out to get Clarissa. I don’t hold a grudge against her for hooking up with Willy when we
were already together. But she really is a mess.

Question options:
Question #1:
Interviewee Response:
Volunteer Supervisor Feedback:
Points:
Round 2
Interview: Kim Ellis
Setting: Phone call
Format: Audio file
Other details: this is potentially the second contact with Kim Ellis

First action: Button on screen that says: Call Kimberly Ellis (CPS Social Worker)
Audio file plays: “Hello, you’ve reached the desk of Kimberly Ellis. I’ll be in the office all
week. If this is an emergency, please hang up and dial 9-1-1. If you need to speak with
someone immediately, please call my supervisor, Susan Givens. If you’d like to leave a
message, please do so after the tone and I’ll try to return your call as soon as I return.
BEEP.”

Initial information:
After leaving a message, you get a call back within the hour.
(all voice files instead of text on the screen)
Hi, I’m returning your call. As to the questions you left on the voicemail: No, Clarissa has
not been back in treatment since she left Fresh Start against medical advice. I worked very
hard to get her and Mariah together into Fresh Start. It killed me when she checked out.

Clarissa was completely out of contact for a few months, but she’s resurfaced at her
mother’s house. She called recently to request visitation. I don’t see that happening until
she gets back into a substance abuse treatment program. I’d also like to see a psychological
evaluation on this one. But we don’t have agreed orders about services right now because
Clarissa is so far out of compliance.

Mariah is doing great in her foster placement. Her health is so good. I really think the
primary plan at this point is for adoption with her foster mother if Clarissa can’t get it
together.

As to your last question, I’m not sure about Charles Jones. I’ve never met him, but I’ll keep
an eye out for him the next time I visit the home.

Question options:
Question #1: Thanks this is helpful you sound busy I’ll let you go; questions about extended
family placements; questions about services
Interviewee Response:
Volunteer Supervisor Feedback:
Points:
Action:
Round 3
Interview: Lela Jones (maternal grandmother)
Setting: Home of Lela and Charles Jones
Format: Face-to-face interview, Illustration on the screen
Other details: second contact (there is 1 earlier potential opportunity for contact)

Initial information:
Why all these questions about Charles? Who have you spoken with? Sierra? You need to
know, Sierra and Charles have never gotten along. A little while back, she even had a
scheme to try to get us to divorce, bringing up accusations about this or that. I really don’t
know where it all comes from.

Charles does drink, but honestly, who doesn’t. Drinking isn’t illegal. He’s a good man.

Ugh. Clarissa. She’s my daughter and I do love her and I’ll always be there for her. But no,
she’s not in treatment. I’ve told her that she needs more help than we can give her. So she
goes to meetings from time to time.

Question options:
Question #1: Question about Charles’ criminal record, Buddy’s black eye
Interviewee Response:
Volunteer Supervisor Feedback:
Points:
Action:
Round 3
Interview: Julia Budd (foster mother)
Setting: McDonald’s
Format: Face-to-face interview, Illustration on the screen
Other details: second contact (there is 1 earlier potential opportunity for contact)

Initial information:
Thanks for meeting all of us out here. I know it’s fast food, but it’s always a treat for the
family when we eat out. This is Michael, he’s my 15 year old, the one holding Mariah is
Renee, she’s 13 and then we have Aiden who is 10.

Just to let you know, we fixed the smoke detectors. Remember the random beeping from
your last visit? Well, that’s fixed. Apparently, when batteries get low, those things just
beep and beep.

Mariah has been doing great since she came to our home. She’s such a cute kid. My kids
are in love with her.

What did you want to talk about today?

Question options:
Question #1: How to handle different racial/ethnic backgrounds; why she wants to adopt
Interviewee Response:
Volunteer Supervisor Feedback:
Points:
Action:
Round 3
Interview: Sierra Redd Thomas (maternal aunt)
Setting: Phone call
Format: Phone exchange; illustration on screen; all information delivered via audio files
Other details: second contact (there is 1 earlier potential opportunity for contact)

Initial information:
Thanks for calling. I gave Kim Ellis a call last week to express my interest in taking Mariah
in to our home. I have to tell you, Ms. Ellis wasn’t the friendliest person in the world. I
couldn’t tell is she was annoyed that I called or annoyed that she had to do her job.

Anyways, yes, we really want Mariah to be with her kin. And if we take her, it will be a total
commitment. We’re only interested in adoption. Not guardianship. Not custody. Honestly,
I don’t trust my family and I don’t want future legal hassles over this issue.

We’re willing to come visit Mariah whenever the social services agency is ready for us. The
entire family will come. Except maybe my husband if he deploys again.

Question options:
Question #1: question about Charles/Buddy; question about family vs. keeping her with
only family that Mariah has ever known
Interviewee Response:
Volunteer Supervisor Feedback:
Points:
Action:
Round 3
Interview: Kim Ellis (social worker)
Setting: computer
Format: e-mail string
Other details: third contact (there are 2 earlier potential opportunities for contact)

Initial information:
<E-mail>
I know you mean well. Thanks for all the work and time you’re putting in to this case. I bet
you’ve probably been trained on the theory behind the importance of children being with
family if possible. But honestly, you’re role isn’t to “play social worker,” you’re role really is
to look out for the best interests of the child. Don’t you think Mariah, who’s now quite
bonded with Ms. Budd, would be better off staying where she is? Can you honestly tell me
that you think she’d be better off being placed with people she doesn’t know, with a high
probability of being placed back in the system within a year? Seriously, if you’ve paid
attention to the news you’d be as concerned about a return home to family as I am. Over
the past several years, several states have been raked over the coals in the news for
returning children home only to have the children turn up dead within weeks of
reunification.

Question options:
Question #1: smarmy response/defensiveness; request for home study on Sierra
Interviewee Response:
Volunteer Supervisor Feedback:
Points:
Action:

				
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