Docstoc

Risk Management Competency Dictionary

Document Sample
Risk Management Competency Dictionary Powered By Docstoc
					TALENT MANAGEMENT LPBR
   EEN KIJKJE ACHTER DE SCHERMEN
PAGE 2
PAGE 3
         GEEN TALENT MAG BRAAK LIGGEN




PAGE 4
                  ORGANIZATION LIFECYCLE


                                                                                   Value-added
                                                                               5     industry

Profits
                                                                    Innovate



                                                       Streamline
                                       Fleet
                                      Advice   3

                                           Structure


                         Car        Grow                                           Commoditised
                      Operational                                              4     industry
              Car       Lease
            Finance
              Only
                       Start-up
              1

                                                                        Market
                                                                        maturity

   PAGE 5
  CRITICAL SUCCESS FACTORS OVER TIME




                          Service    Process
                               Innovate              Innovate
                        innovation innovation

                   Harmonisation &          Cost
                                                         Streamline
                   standardisation       excellence

                         Seamless and efficient
                                                                 Structure
                        organisational structure

                                                 Service
                Customer
                                             differentiation          Grow
              segmentation
                                            vs. competition

         High quality                                Service
                               Invest in
         management                                 excellence
                                                                             Start-up
                              sales force
          (& culture)

PAGE 6
PAGE 7
                                                Vision



                             Values
                                                                 Mission

                                         Strategies
                                        (Issues + Initiatives)




                                      Critical Success
                                           Factors
                            What is crucial to achieve Strategies?


         Strategy Deploy



                                Strategy Monitoring
                              How we can monitor CSF (KPIs)?
                                                                                                        STRATEGY DEPLOYMENT FRAMEWORK

                                                                           Strategy Goals Achievement




                                      Project Portfolio
                           What shall we do to improve the success
                                          factors?
                          VISION & MISSION



         To be recognized as the best service provider in fleet management, backed up by a
                           healthy and sustainable growth & profitability




                      To achieve excellence in service via high level of loyalty,
                       engaged people and efficient processes & procedures




PAGE 8
         LP VALUES




PAGE 9
          LP VALUES




PAGE 10
LEASEPLAN ACADEMY - INTERNATIONAL
COMPETENCY DICTIONARY




PAGE 11
                                              LPBR STRATEGY

                                                                   Profitability &
 Themes                     Customers                                                                            Employees
                                                                      Growth
                                                             Comp. return % penetration
                                                             Improve insurance
2010 - 2011
                            CSS TRIM index                   Comp result %                                         TRIM index
                                                             Managed fleet

                                                                                                         Professional recruitment
                    Process improvement (GPI)               Improve insurance penetration
                                                                                                         Redesign Salary house &
Strategic           IT platform & software/appl.            Strict Contract management
                                                                                                         Benefits
Initiatives        improvement & Upgrades                   Cost management
                                                                                                         Training on technical and
                    EEH Penetration & upgrade               Risk mitigation measures
                                                                                                          overall business knowledge
                    Internal SLA improvement                Step out the nice, introduce and
                                                                                                         LP engagement program
                    External SLA improvement                or work out Strategic
                                                                                                         Management Development
                    Contact Center improvement              experiences (BCG report):
                                                                                                         Barueri
                    Introduce Back Office Center            1. LTR
                    Introduce Fuel Card                     2. LAM
                                                            3. Elaborate TPL


                                  Car remarketing                                                       Marketing
                                                                              Invest in sales support material
                   Best in class processes & procedures & management info     Close gap customer/driver/LP
                   Maintain & improve existing channel usage                  Dealer network recognition
                                                                              Symposiums (with Banks clients)
                   CRI fully used /penetrate and train users
                                                                              Image building/Advertisement
                   CARNEXT fully used


                                                        Project Phoenix, The sequel

         PAGE 12
                  HR STRATEGY

1. Driving our HR function
   Professionalize and develop a strong HR community
   HR roles: networking and share best practices
2. Driving our future
   Develop HRM best practice on management development
   HR roles: knowledge management champion, guardian of
   culture and organisation & management development
3. Driving our HR procurement & Costs
   Develop HRM best practice, focus on global costs and
   procurement
   HR roles: create impact, HR as cost winner instead of cost
   centre
4. Driving & align our HR policies, products & processes
   Develop HRM best practices, standardisation, harmonisation
   HR role: Champion of PP&P


PAGE 13
             HR STRATEGY




      DOHR     DOF                DOC       DOPP&P




              • Management Development
                  • Talent Development
               • Competency management
             • General business knowledge
                    • Career planning



PAGE 14
          LAYERS OF TALENT




PAGE 15
                        TALENT IDENTIFICATION FRAMEWORK
                              PERFORMANCE / POTENTIAL MATRIX



                                Solid Citizen                  High potentials
High




                                 „Plateau-ed‟                      (HiPos)
                                 Well placed
                                                                     or
Performance




                                     or
                                                                   „Stars‟
                                „Workhorses‟


                                Future may be                  Future potential
                                 elsewhere
                               Needs remedial                        or
                                   Action
                                     Or                              „?‟
                                 „Deadwood”
Low




                   Low                          Potential                         High
              PAGE 16
                        TALENT IDENTIFICATION FRAMEWORK
                                  PERFORMANCE / POTENTIAL MATRIX
High




                                                                                    Rosana
                                             Jan
                                  Piet
Performance




                                                                       Ellen
                           Carla
                                                                                    Leo


                                                             Patrick
                                               Erik
                                  Yvonne                                    Linda


                          Sarah
                                                                   Martin
Low




                   Low                          Potential                             High
              PAGE 17
  DEVELOPMENT/CAREER PATH IDENTIFICATION


Career path for each individual


Name                              Future development     few characteristics                          future training                                    Possible future roles (1-3 years)

                                  HIGH POTENCIAL         SMART THINKING AND FAST LEARNER
                                                                                                      RISK MANAGEMT                                      FINANCE MANAGER

                                                                                                      FINANCE
                                                         LARGE KNOWLEDGE OF LP BUSINESS AND SYSTEMS
                                                                                                      STATISTICAL MODELS
                                                         DEDICATED AND COMMITED

                                                         NEEDS MICRO MANAGEMENT                       INSURANCE RISK

                                                                                                      FURTHER ASSET RISK TRAINING




                                  HIGH POTENCIAL         * NEEDS MICRO MANAGEMENT                     COMPUTER SKILLS (EXCEL/ACCESS PROGRAMING)          ASSET RISK SPECIALIST

                                                         * AMBISCIOUS AND MONEY DRIVEN                MONEY LAUNDERING

                                                                                                      LEASEPLAN PRODUTCS
                                                                                                      OVERVIEW ON RISK MANAGEMENT ACTIVITIES AT LPCORP




                                      FUTURE POTENTIAL   * SELF MANAGEMENT                            COMPUTER SKILLS (EXCEL/ACCESS PROGRAMING)          SENIOR RISK ASSISTANT

                                                         * HIGH COMMITED                              PHSP PRODUTCS

                                                         * PLEASURE TO WORK WITH                      FINANCIAL BASIC SKILLS

                                                                                                      ENGLISH LANGUAGE



                                      FUTURE POTENTIAL   * NEEDS MICRO MANAGEMENT                     COMPUTER SKILLS (EXCEL/ACCESS PROGRAMING)          E-BUSINESS SPECIALIST

                                                         * SMART AND FAST THINKEN                     LEASEPLAN PRODUTCS

                                                         * NEEDS SPECIAL ATTENTION                    FINANCIAL BASIC SKILLS

                                                                                                      ENGLISH LANGUAGE

                                                                                                                                                         E-BUSINESS SPECIALIST

                                       NEW EMPLOYEE                                                   MONEY LAUNDERING

                                                                                                      PHSP PRODUTCS

                                                                                                      OPERATIONAL RISK




                                             N/A                                                      COMPUTER SKILLS (EXCEL/ACCESS PROGRAMING)

                                                                                                      PHSP PRODUTCS

                                                                                                      FINANCIAL BASIC SKILLS

                                                                                                      ENGLISH LANGUAGE




  PAGE 18
          MET ELKAAR EEN BEELD VORMEN?




             Goede voorbereiding
             Structuur
             Minder is beter
Rol P&O      Management praat
             Sturen
             Adviseer
             Bewaak & monitor afhandeling
             Management is de boodschapper



PAGE 19
          LEASEPLAN ACADEMY - INTERNATIONAL
               COMPETENCY DICTIONARY




PAGE 20
    PERFORMANCE & DEVELOPMENT MEASURES
                 TIME LINE



                                                         Continuous performance &
                   Monthly MD platform
                                                          development measures




Performance letters linked to
                                         Mid winter dialogue                        Year end challenge
         strategy




  PAGE 21
           GROUP MANAGEMENT DEVELOPMENT
                                                                  Direct Manager
                                                                     assesses
Direct Manager                                                   employee, based
    checks                                                        on competence
 development                                                        framework
      with
 competence
  framework                    Competence
                               framework
                                                                  Local HR Director
                                                                    provides MD
                                                                    Manager with
                                                                   information for
                                                                    Succ. Pl. tool
                                            Succession
                 Development                Planning tool


-LP Academy
 - Coaching                       GMDP                              MD Manager
   - Other                                                         prepares GMDP
programmes                                                             meeting


     * MD, FD,
                                             Group Management Development Platform
      S(C)VPs                                    - Advises on Succession Planning
         &                                        - Discusses development needs
       expats                                - Nominates for LP Academy programmes
THE EXECUTIVE LEADERSHIP PROGRAMME
       ‘Providing leaders with a broader and deeper perspective, enabling a better
    understanding of key company-wide challenges, themselves and their role in it’
LEASEPLAN ACADEMY




PAGE 25
THE TALENT DEVELOPMENT PROGRAMME
           ‘Providing managers with a broader and deeper knowledge, better
            understanding of strategy and different functions, the challenges
                  in their corner of the business and their responsibility in it’
LEASEPLAN ACADEMY




PAGE 27
THE PEOPLE MANAGEMENT PROGRAMME
   ‘Strengthen the skills of the participants, so they can lead their teams easier, with expertise,
          respect, commitment and passion. Being more aware of their role in the team and the
           influence of their role. The programme will cover key topics such as self awareness,
                  communication, developing others, team building and leadership behaviour’.
LEASEPLAN ACADEMY




PAGE 29
         RANDVOORWAARDEN ONDERNEMING


Strategie als uitgangspunt

Organisatie ontwikkeling

M/L Termijn

Willen/durven investeren

Stuur op gedrag/voorbeeld

Top down

Één stem/consistent

Consequent/Transparant

Maatschappelijke verantwoording



   PAGE 30
                    P&O DE VERBINDING


Ken uw onderneming
Luister

Visie

Argumentatie/onderbouwing (literatuur, kranten, opinies)

Niet voorschrijven/Advies

Structuur

Governance

Draagvlak




   PAGE 31
              VAN P&O NAAR LIJN, ANDERS?


Nee/ja
Verantwoordelijkheid
Visionair
De juiste mensen
Cijfers/cijfers/cijfers
Kalm blijven
Positivisme
“Pleasen” Corporation
Ken je talenten




    PAGE 32
          THANK YOU




          QUESTIONS?
PAGE 33

				
DOCUMENT INFO
Description: Risk Management Competency Dictionary document sample