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Resource Management in Grid Comp

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					                                                                         RCQS 01-02: COMPARISON BY REPORT
                                    Services                                                             Total Cost                                                               Activity Measure                                                          Unit Cost                           User Satisfaction
Division
                                                                                   IUB                    IUPUI                      UA                IUB                  IUPUI              UA                                          IUB              IUPUI             UA            IUB        IUPUI         UA
PO-SO      Account Administration                                         $              294,603     $       80,424       $               294,603           80,180              8,895            80,180   Actions                      $        3.67    $        9.04    $         3.67    91.40%       94.30%      91.40%
PO-SO      Account Administration                                                                                                                          424,474            314,897           424,474   Accounts                     $        0.69    $        0.26    $         0.69
RAC        Advanced Visualization                                         $              627,023     $       304,344      $               627,023            3,200              3,300             3,200   Hours                        $      195.94    $       92.23    $       195.94    92.40%      100.00%      92.40%
RAC        Advanced Visualization                                                                                                                               30                 27                30   Projects                     $   20,900.77    $   11,272.01    $    20,900.77
PO-SO      Authentication Services                                        $              182,953     $       182,953      $               182,953          407,290            407,290           407,290   Kerberos Priciples           $        0.45    $        0.45    $         0.45    86.50%       86.50%      86.50%
PO-SO      Authentication Services                                                                                                                     551,708,459        551,708,459       551,708,459   Kerberos Transactions        $        0.00    $        0.00    $         0.00
PO-SO      Authentication Services                                                                                                                          10,311             10,311            10,311   Safeword Cards               $       17.74    $       17.74    $        17.74
PO-SO      Authentication Services                                                                                                                       1,004,536          1,004,536         1,004,536   Safeword Card Transactions   $        0.18    $        0.18    $         0.18
RAC        Bioinformatics Support                                         $               90,933     $          8,454     $                99,387                                                                                                                                          100.00%      90.10%      94.90%
RAC                    Extended Consulting
           Bioinformatics Support                                         $               39,445     $          3,382     $                42,826                 5                12                17 Contacts                       $    7,888.94    $      281.80    $     2,519.19
RAC                    Online Information Resources
           Bioinformatics Support                                         $                6,443     $            845     $                 7,289             3,208             3,130             6,338 Contacts                       $        2.01    $        0.27    $         1.15
RAC                    Software/Licensing
           Bioinformatics Support                                         $               39,023     $          3,382     $                42,405                 5                 5                10 Applications                   $    7,804.68    $      676.31    $     4,240.50
                       Telephone, E-mail, & Other Walk-in
RAC                    Consulting
           Bioinformatics Support                                         $                6,022     $           845      $                 6,867               42                41                 83 Contacts                       $     143.38     $        20.62   $         82.74
TELC       Cable TV                                                       N/A                        $       167,503      $                60,844                                756              8,663 Drops                                           $        18.46   $          7.02
TLIT       Classroom Technology                                           $           1,053,207      $     1,836,921                          N/A                                                                                                                                          88.10%       92.00%
TLIT                Fixed Classroom
           Classroom Technology Technology                                $             976,122      $     1,097,400                                          2,783              968                      Class Sections               $     350.74     $     1,133.68
TLIT       Classroom Technology                                                                                                                                 -
TLIT       Classroom Technology
TLIT       Classroom Technology                                                                                                                                               12,457                      Service Requests                              $       88.10
TLIT       Classroom Technology                                                                                                                           174,251             39,912                      Students Enrolled            $       5.60     $       27.50
TLIT                Mobile Classroom Technology
           Classroom Technology                                           $               69,036     $       739,521                                          422              5,354                      Class Sections               $     163.59     $      138.13
TLIT       Classroom Technology                                                                                                                             5,225                                         Equipment Requests           $      13.21
TLIT       Classroom Technology                                                                                                                                               20,950                      Service Requests                              $        35.30
TLIT       Classroom Technology                                                                                                                              11,548          105,030                      Students Enrolled            $         5.98   $         7.04
                       Non General Inventory Classsrooms
TLIT                   Upgrades
           Classroom Technology                                           $                8,049     $             -                                             8                                        Classrooms                   $    1,006.10

RAC/TELC   Collaborative Technologies                                     $              402,322     $       402,322      $               402,322               -     $           -     $           -     Projects
TLIT       Common File System (Electronic Lockers)                        $              265,478     $        49,221                          N/A            26,074                                       Lockers (Bookbag Users)      $      10.18                                        79.90%       89.10%
TLIT       Common File System (Electronic Lockers)                                                                                                              480   $            23                     Gb's                         $     553.08     $     2,140.06
TLIT       Common File System (Electronic Lockers)                                                                                                                    $         4,792                     Bookbag Users                                 $        10.27
TLIT       Conferencing                                                   $               70,854                   N/A                         N/A             184                                        Conferences                  $      385.07                                       91.30%
TLIT       Conferencing                                                                                                                                      6,187                                        Users                        $       11.45
RAC        Data Archival/Massive Data Storage                             $           1,297,849      $       157,641      $            1,297,849         4,168,567            176,140         4,168,567   # of Files                   $        0.31    $         0.89   $         0.31    91.10%       88.40%      89.70%
RAC        Data Archival/Massive Data Storage                                                                                                                  683                 59               683   # of Users                   $    1,900.22    $     2,671.89   $     1,900.22
RAC        Data Archival/Massive Data Storage                                                                                                           30,900,000          7,690,000        30,900,000   Storage Used (in MB)         $        0.04    $         0.02   $         0.04
UIS        Database Administration                                        N/A                        $         71,340     $               945,473                                                    82   Applications                                                   $    11,530.16
UIS        Database Administration                                                                                                                                               185                136   Databases                                     $      385.62    $     6,952.01
UIS        Database Administration                                                                                                                                            30,000                -     DB Objects                                    $        2.38
UIS        Database Administration                                                                                                                                               320              3,300   GBs                                           $      222.94    $      286.51
UIS        Database Administration                                                                                                                                             1,872                -     Hours                                         $       38.11
UIS        Database Administration                                                                                                                                                                   77   Instances                                                      $    12,278.87
UIS        Database Administration                                                                                                                                                11                  5   Servers                                       $     6,485.42   $   189,094.58
UIS        Database Administration                                                                                                                                                                3,950   Table Spaces                                                   $       239.36
TLIT       Database/Data Management Support                               $              635,037                   N/A    $               635,037             6,131                               6,131   DB Systems                   $     103.58                      $       103.58    98.20%                   98.20%
TLIT       Database/Data Management Support                                                                                                                   6,317                               6,317   DBA Contacts                 $     100.53                      $       100.53
TLIT       Database/Data Management Support                                                                                                                  17,687                              17,687   User Contacts                $      35.90                      $        35.90
UIS        Decision Support Systems(Information Access):                  N/A                                      N/A    $            2,187,168
                       Data Warehouse(Decision Support
UIS                    Systems)
           Decision Support Systems(Information Access):                                                                  $            1,559,412                                                  4,000 Accounts                                                         $      389.85                              93.70%
UIS        Decision Support Systems(Information Access):
UIS        Decision Support Systems(Information Access):                                                                                                                                           862 Datastructures                                                    $     1,809.06
UIS        Decision Support Systems(Information Access):
UIS        Decision Support Systems(Information Access):                                                                                                                                      4,100,000 Queries Executed                                                 $        0.38
UIS                    Information Center
           Decision Support Systems(Information Access):                                                                  $               627,757                                                 1,453 Accounts                                                         $      432.04                              84.40%
UIS
UIS
TLIT       Departmental Computing Support Delivery:                       $              747,331     $       440,838      $               747,331
TLIT                 Advising and Departmental Services
           Departmental Computing Support Delivery:                       $              403,714     $       280,003      $               403,714              250                240               250 Depts/Ctrs/Institutes          $    1,614.85    $     1,166.68   $     1,614.85    92.90%       94.00%      92.90%
TLIT       Departmental Computing Support Delivery:                                                                                                                                65                   Executives Supported                            $     4,307.74
TLIT       Departmental Computing Support Delivery:                                                                                                           6,797             6,736             6,797 Faculty & Staff                $      59.40     $        41.57   $         59.40



                *Due to the highly collaborative nature of the service, costs and activity measurements reported encompass University wide activity.

                e4b141cc-b4fd-4d2e-9408-d29da0027f84.xls                                                                                                          1                                                                                                                              7/18/2011
                                    Services                                                             Total Cost                                                                     Activity Measure                                                                  Unit Cost                           User Satisfaction
Division
                                                                                   IUB                    IUPUI                      UA                    IUB                  IUPUI               UA                                                    IUB             IUPUI            UA           IUB         IUPUI          UA
TLIT       Departmental Computing Support Delivery:                                                                                                                 297              199                 297   LSP                                $        1,359.31   $     1,407.05   $   1,359.31
TLIT                 Distributed Support Infrastructure
           Departmental Computing Support Delivery: (PICS)                $               80,383     $         63,756     $                80,383                   250              240                 250   Depts/Ctrs/Institutes              $          321.53   $       265.65   $     321.53    94.90%                     94.90%
TLIT       Departmental Computing Support Delivery:                                                                                                               6,633            6,736               6,633   Faculty & Staff                    $           12.12   $         9.46   $      12.12
TLIT       Departmental Computing Support Delivery:                                                                                                                 300              199                 300   LSP                                $          267.94   $       320.38   $     267.94

TLIT                 Education/Certification Delivery:
           Departmental Computing Support(EdCert) Program                 $               77,305     $         34,850     $                77,305                    30                  19               30 Class Sessions                       $       2,576.84    $     1,834.20   $    2,576.84   100.00%     95.80%     100.00%
TLIT       Departmental Computing Support Delivery:                                                                                                               1,000                 418            1,000 Hours of Instruction                 $          77.31    $        83.37   $       77.31
TLIT       Departmental Computing Support Delivery:                                                                                                                 600                 363              600 Students                             $         128.84    $        96.00   $      128.84

TLIT                    Hardware/Software Acquisition Consulting
           Departmental Computing Support Delivery:                       $               76,245     $         20,458     $                76,245                   250              240                 250   Depts/Ctrs/Institutes              $         304.98    $       85.24    $     304.98
TLIT       Departmental Computing Support Delivery:                                                                                                               6,797            6,736               6,797   Faculty & Staff                    $          11.22    $        3.04    $      11.22
TLIT       Departmental Computing Support Delivery:                                                                                                                 297              199                 297   LSP                                $         256.72    $      102.81    $     256.72
TLIT                    Infrastructure Support Delivery:
           Departmental ComputingApp & Tech Assess/Devpt                  $              109,684     $         41,770     $               109,684                   250              240                 250   Depts/Ctrs/Institutes              $         438.74    $      174.04    $     438.74
TLIT       Departmental Computing Support Delivery:                                                                                                               6,797            6,736               6,797   Faculty & Staff                    $          16.14    $        6.20    $      16.14
TLIT       Departmental Computing Support Delivery:                                                                                                                 297              199                 297   LSP                                $         369.31    $      209.90    $     369.31
RAC        Digital Library Technologies                                   $           1,002,694                    N/A    $            1,714,634
RAC                   Research
           Digital Library Technologies                                   $           1,002,694                           $            1,002,694
RAC                   Service Delivery
           Digital Library Technologies                                                                                   $              711,940                                                   1,141,730   # of   Digital Objects in DL Collections                                $       0.62
RAC        Digital Library Technologies                                                                                                                                                            9,642,593   # of   Image File Accesses                                              $       0.07
RAC        Digital Library Technologies                                                                                                                                                              389,524   # of   Page Images                                                      $       1.83
RAC        Digital Library Technologies                                                                                                                                                              688,892   # of   Pages in Text                                                    $       1.03
RAC        Digital Library Technologies                                                                                                                                                               47,892   # of   Photo/Slide Images                                               $      14.87
RAC        Digital Library Technologies                                                                                                                                                              257,415   # of   Sound File Accesses                                              $       2.77
RAC        Digital Library Technologies                                                                                                                                                               15,422   # of   Sound Files                                                      $      46.16
RAC        Digital Library Technologies                                                                                                                                                           19,160,625   # of   User Accesses                                                    $       0.04
TLIT       Education Program/IT Training and Education:                   $              856,231     $       607,695      $               856,231

TLIT                  Computer-Based Training Program (CBTs) $
           Education Program/IT Training and Education:                                  268,802     $       268,802      $               268,802      $         20,932     $     20,932      $      20,932    CDs Distributed                    $          12.84    $       12.84    $      12.84    90.10%        90.10%       90.10%
TLIT       Education Program/IT Training and Education:                                                                                                $          4,522     $      4,522      $       4,522    Courses Launched                   $          59.44    $       59.44    $      59.44
TLIT       Education Program/IT Training and Education:                                                                                                $            387     $        387      $         387    Courses Taken                      $         694.58    $      694.58    $     694.58
TLIT       Education Program/IT Training and Education:                                                                                                $          2,165     $      2,165      $       2,165    Users                              $         124.16    $      124.16    $     124.16

TLIT                   General Computing and Education:
           Education Program/IT TrainingClasses (PROSTEPS)                $              207,198     $       165,983      $               207,198                   285              199                285    Class Sessions                     $         727.01    $      834.08    $     727.01    98.10%        92.10%       98.10%
TLIT       Education Program/IT Training and Education:                                                                                                           1,200              796              1,200    Hours of Instruction               $         172.67    $      208.52    $     172.67
TLIT       Education Program/IT Training and Education:                                                                                                           3,310            2,174              3,310    Students                           $          62.60    $       76.35    $      62.60
TLIT                   JumpStart Training and Education:
           Education Program/IT Classes (STEPS)                           $              336,642     $       121,367      $               336,642                   474              136                474    Class Sessions                     $         710.21    $      892.41    $     710.21    98.10%        92.10%       98.10%
TLIT       Education Program/IT Training and Education:                                                                                                           1,434              408              1,434    Hours of Instruction               $         234.76    $      297.47    $     234.76
TLIT       Education Program/IT Training and Education:                                                                                                          10,934            1,364             10,934    Students                           $          30.79    $       88.98    $      30.79
TLIT                   Self-study Training
           Education Program/ITPrograms and Education:                    $               11,635     $         11,543     $                11,635                    71                                  71    Courses Offered                    $         163.87                     $     163.87
TLIT                   Student Technology and (STIU)
           Education Program/IT Training at IUEducation:                  $               31,955     $         40,000     $                31,955                   154              103                154    Hours of Instruction               $         207.50    $      388.35    $     207.50
TLIT       Education Program/IT Training and Education:                                                                                                           6,862            4,790              6,862    Participants                       $           4.66    $        8.35    $       4.66
TLIT       Education Program/IT Training and Education:                                                                                                             206              138                206    Sessions                           $         155.12    $      289.86    $     155.12
RAC        Electronic Text Resources:                                     $              254,586                   N/A                         N/A                                                                                                                                                     96.10%
RAC                  Consulting
           Electronic Text Resources:                                     $               41,369                                                                1,075                                          Contacts                           $          38.48
RAC                  Education
           Electronic Text Resources:                                     $               13,212                                                                   70                                          Contacts                           $         188.75
RAC                  On-line Information
           Electronic Text Resources: Resources                           $              127,625                                                            2,600,000                                          Web Accesses                       $           0.05
RAC                  Public Workstation
           Electronic Text Resources: Access                              $               72,379                                                                4,100                                          Users                              $          17.65
UIS        Financial & Procurement Systems (FIS, TOPS, etc.)              N/A                                      N/A    $            3,198,565
UIS                    E-Business
           Financial & Procurement Systems (FIS, TOPS, etc.)                                                              $              493,789
                       Electronic Research Administration
UIS                    System
           Financial & Procurement Systems (FIS, TOPS, etc.)                                                              $               316,739

UIS                    Financial & Procurement Systems-Legacy
           Financial & Procurement Systems (FIS, TOPS, etc.)                                                              $            1,007,014                                                                                                                                                                                  83.60%
UIS        Financial & Procurement Systems (FIS, TOPS, etc.)
UIS                    Financial & Procurement Systems-New
           Financial & Procurement Systems (FIS, TOPS, etc.)                                                              $            1,261,804
UIS                    Maintenance Systems (FIS, TOPS,
           Financial & ProcurementManagement Systems etc.)                                                                $              119,220
PO-SO      Global Directory Services                                      $              485,696     $         24,016     $              485,696             253,646                                253,646    Directory Entries              $      1.91                              $        1.91
PO-SO      Global Directory Services                                                                                                                             -                                      -      No. Applications Accessing Directory
PO-SO      Global Directory Services                                                                                                                             -                                      -      Self Service Actions
PO-SO      Global Directory Services                                                                                                                             -                                      -      Support Service Actions
PO-SO      Grid Computing                                                 $             303,836      $       303,836      $              303,836                  12                     12              12    Applications                   $ 25,319.70             $   25,319.70    $   25,319.70
RAC        High Performance Computing:                                    $           6,448,711      $       443,407      $            6,892,118

RAC                   Commodity Clusters
           High Performance Computing: (Parallel PC Clusters) $                       1,438,161      $         20,991     $            1,459,152                 18,432            9,216             27,648 CPU Hours                             $          78.03    $         2.28   $      52.78    96.60%        97.10%       96.90%
RAC        High Performance Computing:
RAC                   Distributed Memory
           High Performance Computing:                        $                       4,764,948      $       356,473      $            5,121,421            2,229,873             70,510           2,588,211 CPU Hours                            $           2.14    $         5.06   $        1.98   96.60%        96.00%       96.30%
RAC        High Performance Computing:                                                                                                                            633                108                 741 User Accounts                        $       7,527.56    $     3,300.68   $    6,911.50
RAC        High Performance Computing:
RAC                   Research Computing
           High Performance Computing:                        $                               -      $             -      $                    -                    -                                          Accounts
RAC        High Performance Computing:                                                                                                                              -                                          CPU Hours
RAC        High Performance Computing:                                                                                                                              -                                          MIPS



                *Due to the highly collaborative nature of the service, costs and activity measurements reported encompass University wide activity.

                e4b141cc-b4fd-4d2e-9408-d29da0027f84.xls                                                                                                                2                                                                                                                                     7/18/2011
                                    Services                                                             Total Cost                                                                 Activity Measure                                                   Unit Cost                              User Satisfaction
Division
                                                                                   IUB                    IUPUI                      UA                   IUB               IUPUI             UA                                      IUB              IUPUI              UA            IUB         IUPUI          UA
RAC        High Performance Computing:
RAC                   Shared Memory
           High Performance Computing:                                    $              245,602     $         65,943     $               311,546            177,096                310       187,008 CPU Hours                   $        1.39    $       212.72     $        1.67    96.60%        97.10%       96.90%
RAC        High Performance Computing:                                                                                                                           199                 20           219 User Accounts               $    1,234.18    $     3,297.16     $    1,422.58
UIS        Human Resource Systems (HRIS, etc.)                            N/A                                      N/A    $            2,955,359
UIS                   Human Resource System-Legacy
           Human Resource Systems (HRIS, etc.)                                                                            $              141,608                                                   -     Development Hours
UIS        Human Resource Systems (HRIS, etc.)                                                                                                                                                     -     Online Transaction
                      New Human Resource Management
UIS                   System
           Human Resource Systems (HRIS, etc.)                                                                            $            2,813,751                                                  -   Development Hours
PO-SO      Incident Response                                              $              149,031     $       149,031      $              149,031                 8,687          8,687           8,687 Incidents                   $      17.16     $        17.16     $        17.16
PO-SO      Incident Response                                                                                                                                    40,292         40,292          40,292 Actions on Incidents        $       3.70     $         3.70     $         3.70

RAC        Instructional Computing - Research Applications                $              253,488     $         24,409     $               277,898               19,606              944        20,550 Accounts                    $      12.93     $        25.86     $        13.52   94.70%                     94.70%
RAC        Instructional Computing - Research Applications                                                                                                                                        -   CPU Hours
RAC        Instructional Computing - Research Applications                                                                                                   609,892           31,424         641,316 Interactive Sessions        $         0.42   $           0.78   $         0.43
TLIT       Instructional Technology Support                               $           1,112,477      $       989,515      $               274,638
TLIT                    Assessment
           Instructional Technology Support                               $              42,749      $        42,749      $                42,749                  -              -               -   Students                                                                         95.60%        95.60%       95.60%
TLIT       Instructional Technology Support                                                                                                                     28,406         28,406          28,406 Uses                        $         1.50   $         1.50     $         1.50
TLIT                    CTL/TLTL
           Instructional Technology Support                               $              837,838     $       714,877      $                    -                                  615                 Consults                                     $     1,162.40                      93.90%        96.20%
TLIT       Instructional Technology Support                                                                                                                     14,784            -                   Hours                       $       56.67
TLIT       Instructional Technology Support                                                                                                                      5,704            -                   Contacts                    $      146.89
TLIT       Instructional Technology Support                                                                                                                        389            -                   Projects                    $    2,153.83
TLIT                    Grants and Awards
           Instructional Technology Support                               $              231,889     $       231,889      $               231,889                    5              5               5 Recipients                  $   46,377.82    $   46,377.82      $   46,377.82
UIS        Library Systems                                                N/A                                    N/A      $               870,524                                                                                                                                                                 93.9%
UIS                  New Library Systems
           Library Systems                                                                                                $               870,524                                             535,700 Bibliographic Growth                                            $         1.63
UIS        Library Systems                                                                                                                                                                 12,156,704 Circulation Transactions                                        $         0.07
UIS        Library Systems                                                                                                                                                                 62,931,422 Page Hits                                                       $         0.01
TLIT       Media Services                                                 N/A                        $       232,785                           N/A
TLIT                  Video
           Media Services Production Projects                                                        $       166,963                                                                 30                  Workorders                                $    2,194.08
TLIT                  Distributed Education Projects
           Media Services                                                                            $        65,822                                                                 12                  Workorders                                $   13,913.55
TELC       Messaging/Messaging Infrastructure                             $           1,294,068      $       890,916      $               144,196
TELC                E-mail: Exchange
           Messaging/Messaging Infrastructure                             $             408,246      $       304,755                                            9,589                                 Accounts                    $      42.57                                         95.70%        95.70%
TELC       Messaging/Messaging Infrastructure                                                                                                                   1,000                                 Mb Received                 $     408.25
TELC       Messaging/Messaging Infrastructure                                                                                                              67,224,240                                 Messages Delivered          $       0.01
TELC                E-mail: Unix
           Messaging/Messaging Infrastructure                             $              486,891     $       329,777                                      247,367,000         338,554                 Mb Received                 $       0.00     $           0.97
TELC       Messaging/Messaging Infrastructure                                                                                                             213,623,990      15,659,681                 Messages Delivered          $       0.00     $           0.02
TELC       Messaging/Messaging Infrastructure                                                                                                                  87,003          58,087                 Mailboxes (accounts)        $       5.60     $           5.68
TELC                ADS
           Messaging/Messaging Infrastructure                             $              144,196     $       144,196      $               144,196             153,855         153,855         153,855 Accounts                    $       0.94                        $         0.94
TELC       Messaging/Messaging Infrastructure                                                                                                             101,427,295     101,427,295     101,427,295 Login Attempts                                                  $         0.00
TELC       Messaging/Messaging Infrastructure                                                                                                                     -               -
TELC       Messaging/Messaging Infrastructure                                                                                                                     -               -
TELC                DHCP
           Messaging/Messaging Infrastructure                             $               79,836     $         11,632                                      37,170,024                                    Uses of Leases           $       0.00
TELC       Messaging/Messaging Infrastructure                                                                                                                  43,255                                    Leases Available         $       1.85
TELC                DNS
           Messaging/Messaging Infrastructure                             $               79,450     $         74,774                                           3,069              719                   Zones                    $      25.89     $      104.00
TELC       Messaging/Messaging Infrastructure                                                                                                                 950,869           24,838                   Records                  $       0.08     $        3.01
TELC       Messaging/Messaging Infrastructure                                                                                                          12,096,603,700    2,724,864,252                   Queries                  $       0.00     $        0.00
TELC                 Listserve (Formerly a stand alone service)
           Messaging/Messaging Infrastructure                             $               62,368     $         15,640                                           1,033            1,369                   Lists                    $      60.38     $       11.42                       91.60%        87.50%
TELC       Messaging/Messaging Infrastructure                                                                                                                 317,160          206,952                   Postings                 $       0.20     $        0.08
TELC       Messaging/Messaging Infrastructure                                                                                                              48,892,020       38,839,477                   Recipients               $       0.00     $        0.00
TELC       Messaging/Messaging Infrastructure                                                                                                                 187,393          145,129                   Subscribers              $       0.33     $        0.11
TELC       Messaging/Messaging Infrastructure                                                                                                                                   25,058                   Digests                                   $        0.62

TELC               Newsgroups (Formerly a stand
           Messaging/Messaging Infrastructure alone service)              $               33,081     $         10,141                                     47,959,244                                     Articles Read            $         0.00                                       96.70%        93.30%
TELC       Messaging/Messaging Infrastructure                                                                                                              3,253,446                                     IUB Reader Connections   $         0.01
TELC       Networks:                                                      $           8,173,489      $     8,663,353      $           16,609,743
TELC       Networks: Abilene/vBNS/Internet2                                                          $     2,770,020      $            2,770,020
TELC               Commodity Internet
           Networks:                                                      $              484,092     $       185,417      $              484,092                   90                               90   Mb Pipeline              $    5,378.80                       $    5,378.80    96.30%                     96.30%
TELC       Networks:                                                                                                                                              -                 -              -     Packets (thousands)
TELC       Networks:                                                                                                                                              143               -              143   Terabytes Received       $    3,385.26                       $    3,385.26
TELC       Networks:                                                                                                                                              217               -              217   Terabytes Sent           $    2,230.84                       $    2,230.84
TELC       Networks: Converged Technologies                               $                  -       $            -       $                    -
TELC       Networks: Global NOC                                           $               32,340     $         80,831                                                           2,100                    Incidents                                 $        38.49
TELC       Networks: Indiana Gigapop                                                                                      $            6,082,340
                     Videoconferences (Integrated Network
TELC       Networks: Services)                                                                       $         86,482                                                               -                 Classes
TELC       Networks:                                                                                                                                                                -                 Students
TELC       Networks:                                                                                                                                                                -                 Accesses
TELC       Networks: IUBnet                                               $           2,790,321                           $            2,790,321                   247                            247 Buildings                   $   11,296.84                       $   11,296.84    96.30%                     96.30%
TELC       Networks:                                                                                                                                            32,475                         32,475 Network Connections         $       85.92                       $       85.92
TELC               IUnet
           Networks:                                                      $              809,269     $       251,364      $               809,269                  -              -               -   Packets (thousands)
TELC       Networks:                                                                                                                                                              -                   Gb's
TELC       Networks: IUPUInet                                                                        $     1,676,520                                                            3,468                 Incidents                                    $      483.43                                     90.00%


                *Due to the highly collaborative nature of the service, costs and activity measurements reported encompass University wide activity.

                e4b141cc-b4fd-4d2e-9408-d29da0027f84.xls                                                                                                             3                                                                                                                        7/18/2011
                                   Services                                                             Total Cost                                                         Activity Measure                                               Unit Cost                          User Satisfaction
Division
                                                                                  IUB                    IUPUI                      UA                IUB           IUPUI            UA                                    IUB            IUPUI            UA            IUB       IUPUI          UA
TELC       Networks:Remote Access                                        $              383,766     $       327,843                                     8,864,594   4,819,164                  Calls                   $      0.04    $        0.07                     86.20%      88.50%
TELC       Networks:                                                                                                                                        1,748         851                  Lines                   $    219.55    $      385.24
TELC       Networks: TransPAC                                            $           2,998,307      $     2,998,307      $            2,998,307
TELC       Networks: Media Streaming (Video)                             $             675,394      $       286,568      $              675,394              -         25,000            -   Accesses (Events)                        $        11.46
UIS        Online Learning Technology(Oncourse)                          $             860,099      $       860,099      $              860,099           82,747       82,747         82,747 Users                     $     10.39    $        10.39   $        10.39   94.70%      94.70%       94.70%
UIS        Other Applications                                            N/A                        $       192,101      $               75,067

UIS                    Departmental Information Systems
           Other Applications                                                                       $        87,656                                                      1,400                 Development Hours                      $        62.61
UIS                    Other Applications
           Other Applications                                                                       $       104,445      $               75,067                            -              -    Development Hours
IPCR       Pervasive Technology Labotatories (R&D)                       N/A                                    N/A      $            6,153,116
IPCR                   Economic Development
           Pervasive Technology Labotatories (R&D)                                                                       $              331,232
IPCR                   High Performance Networking (Lab 2)
           Pervasive Technology Labotatories (R&D)                                                                       $            1,404,775
IPCR                   Human Computer Interaction (Lab
           Pervasive Technology Labotatories (R&D) 4)                                                                    $            1,168,112
                       Lab for Community Grid Technology (Lab
IPCR                   3)
           Pervasive Technology Labotatories (R&D)                                                                       $            2,080,886
IPCR                   Open Software Lab (Lab (R&D)
           Pervasive Technology Labotatories 1)                                                                          $            1,168,112
UIS        Policy Management                                             N/A                                      N/A    $                2,138
UIS        Portal                                                        N/A                                      N/A    $            1,201,496                                           50   Channels Subscribed                                     $   24,029.91
UIS        Portal                                                                                                                                                                    186,181   Page Hits                                               $        6.45
UIS        Portal                                                                                                                                                                      2,260   Users                                                   $      531.64
UIS        Printing and Other Output                                     $              174,484     $          5,247     $               174,484       1,659,798                   1,659,798   Jobs Printed            $      0.11                     $        0.11
UIS        Printing and Other Output                                                                                                                         442                         442   Print Queries           $    394.76                     $      394.76
CPO        Publications/Documentation:                                   $              894,311     $       894,311      $               894,311
CPO                  Events
           Publications/Documentation:                                   $              218,808     $       218,808      $               218,808              84            84            84   Events                  $   2,604.86   $     2,604.86   $    2,604.86
CPO        Publications/Documentation:                                                                                                                    29,063        29,063        29,063   Participants            $       7.53   $         7.53   $        7.53
CPO                  Planning
           Publications/Documentation:                                   $               97,077     $         97,077     $                97,077             409           409           409   Documents Distributed   $     237.35   $       237.35   $      237.35
CPO        Publications/Documentation:                                                                                                                        50            50            50   Documents Produced      $   1,941.55   $     1,941.55   $    1,941.55
CPO                  Public Relations
           Publications/Documentation:                                   $              248,970     $       248,970      $               248,970       5,504,247     5,504,247     5,504,247   Documents Distributed   $       0.05   $         0.05   $        0.05
CPO        Publications/Documentation:                                                                                                                       338           338           338   Documents Produced      $     736.60   $       736.60   $      736.60
CPO                  User Information - Printed
           Publications/Documentation:                                   $              126,471     $       126,471      $               126,471         823,644       823,644       823,644   Documents Distributed   $       0.15   $         0.15   $        0.15    95.80%      95.80%       95.80%
CPO        Publications/Documentation:                                                                                                                       258           258           258   Documents Produced      $     490.20   $       490.20   $      490.20
CPO                  User Information - Electronic
           Publications/Documentation:                                   $              202,985     $       202,985      $               202,985      15,882,890    15,882,890    15,882,890   Documents Distributed   $       0.01   $         0.01   $        0.01    90.50%      90.50%       90.50%
CPO        Publications/Documentation:                                                                                                                       907           907           907   Documents Produced      $     223.80   $       223.80   $      223.80
TLIT       Residential IT Services                                       $           1,167,167                    N/A                         N/A                                                                                                                       96.80%
TLIT       ResidentialConsulting
                       IT Services
TLIT       Residential IT Services
TLIT       ResidentialIn Room Consulting
                       IT Services                                       $              250,258                                                            2,883                             Hours                     $      86.80                                     93.40%
TLIT       Residential IT Services                                                                                                                        11,000                             Residents                 $      22.75
TLIT       ResidentialHardware
                       IT Services                                       $              397,595                                                          672,375                             Logins                    $       0.59                                     96.20%
TLIT       Residential IT Services                                                                                                                        11,000                             Residents                 $      36.15
TLIT       Residential IT Services                                                                                                                     2,264,500                             Seat Hours                $       0.18
TLIT       Residential IT Services                                                                                                                           318                             Seats                     $   1,250.30
TLIT       Residential IT Services                                                                                                                       419,600                             Seat Hours Occupied       $       0.95
TLIT       ResidentialPrinting
                       IT Services                                       $              116,614                                                        4,106,500                             Printed Pages             $       0.03                                     84.10%
TLIT       Residential IT Services                                                                                                                            25                             Printers                  $   4,664.56
TLIT       Residential IT Services                                                                                                                        11,000                             Residents                 $      10.60
TLIT                 Software
           Residential IT Services                                       $              152,459                                                          672,375                             Logins                    $       0.23                                     98.70%
TLIT       Residential IT Services                                                                                                                        11,000                             Residents                 $      13.86
TLIT       Residential IT Services                                                                                                                     2,264,500                             Seat Hours                $       0.07
TLIT       Residential IT Services                                                                                                                           318                             Seats                     $     479.43
TLIT       Residential IT Services                                                                                                                       419,600                             Seat Hours Occupied       $       0.36
TLIT       ResidentialTechnology Center Consulting
                       IT Services                                       $              250,240                                                           11,000                             Residents                 $      22.75                                     93.40%
TLIT       Residential IT Services                                                                                                                       356,152                             Seat Hours                $       0.70
PO-SO      Security Administration                                       $              495,600     $       495,600      $               495,600                          -                  Consulting
PO-SO      Security Administration                                                                                                                        26,313       26,313         26,313 Total Scans Performed     $     18.83    $        18.83   $        18.83
PO-SO      Security Administration                                                                                                                         5,617        5,617          5,617 Unique Systems Scanned    $     88.23    $        88.23   $        88.23
TLIT       Software Site Licenses                                        $           2,199,248      $       104,112      $            2,199,248          111,841       34,350        111,841 Faculty/Staff/Students    $     19.66    $         3.03   $        19.66   95.90%      93.60%
TLIT
RAC        Stat & Math Center:                                           $              400,930     $       225,832      $               522,108                                                                                                                        93.30%      93.60%       93.50%
RAC        Stat & Math Extended Consulting
                       Center:                                           $               96,143     $        42,574      $               138,718              35           18             53 Contacts                  $   2,746.96   $     2,365.24   $    2,617.32

RAC        Stat & Math Hardware/Software Acquisition Consulting $
                       Center:                                                           36,563     $        31,839      $                68,402           1,197          634            -   Contacts                  $     30.55    $        50.22
RAC        Stat & Math On-line Information Resources
                       Center:                                  $                       104,654     $       104,654      $               104,654         886,808      886,808        886,808 Contacts                  $      0.12    $         0.12   $         0.12
                       Telephone, E-mail & Other Walk-in
RAC        Stat & Math Consulting
                       Center:                                  $                       163,570     $         46,764     $              210,333            3,343          800          4,143 Contacts                  $     48.93    $        58.45   $        50.77
UIS                                                             N/A
           Student Information Systems (Registration, FAMS, etc.)                                                N/A     $            4,296,583                                                                                                                                                  96.30%
UIS                    New Student Information System FAMS, etc.)
           Student Information Systems (Registration,                                                                    $            3,437,047                                       43,000   Development Hours                                       $      79.93
UIS                    Student Systems (Registration, FAMS, etc.)
           Student InformationInformation System-Legacy                                                                  $              859,536                                        9,000   Development Hours                                       $      95.50
UIS        Student Information Systems (Registration, FAMS, etc.)                                                                                                                100,425,000   Online Transaction                                      $       0.01
UIS        Student Information Systems (Registration, FAMS, etc.)                                                                                                                      5,000   Maintenance Hours                                       $     171.91
TLIT       Student Technology Centers:                          $                    4,784,245      $     1,305,714                           N/A                                                                                                                       97.10%      85.80%



               *Due to the highly collaborative nature of the service, costs and activity measurements reported encompass University wide activity.

               e4b141cc-b4fd-4d2e-9408-d29da0027f84.xls                                                                                                         4                                                                                                            7/18/2011
                                   Services                                                             Total Cost                                                           Activity Measure                                                       Unit Cost                              User Satisfaction
Division
                                                                                  IUB                    IUPUI                      UA                  IUB           IUPUI             UA                                          IUB              IUPUI               UA            IUB       IUPUI          UA
TLIT                 Consulting
           Student Technology Centers:                                   $          1,210,510       $       650,861                                         133,093      41,232                    Contacts                     $       9.10    $        15.79                        92.60%      92.90%
TLIT       Student Technology Centers:                                                                                                                    6,833,000   2,163,137                    Seat Hours                   $       0.18    $          0.30
TLIT       Student Technology Centers:                                                                                                                       37,076      27,525                    Students                     $      32.65    $        23.65
TLIT       Student Technology Centers:                                                                                                                    2,047,579         -                      Customers Served             $       0.59
TLIT       Student Technology Centers:                                                                                                                                      -                      Staff Hours
TLIT                 Hardware
           Student Technology Centers:                                   $           2,043,420      $       260,624                                      3,111,063                                 Logins                       $        0.66                                         97.50%      95.10%
TLIT       Student Technology Centers:                                                                                                                   7,653,200     2,800,000                   Seat Hours                   $        0.27   $         0.09
TLIT       Student Technology Centers:                                                                                                                   2,079,841                                 Seat Hours Occupied          $        0.98
TLIT       Student Technology Centers:                                                                                                                       1,456           420                   Seats                        $    1,403.45   $       620.53
TLIT       Student Technology Centers:                                                                                                                      37,076        28,339                   Students                     $       55.11   $         9.20
TLIT                 Printing
           Student Technology Centers:                                   $             430,412      $          8,249                                    13,525,500     2,385,000                   Printed Pages                $        0.03   $         0.00                        86.90%
TLIT       Student Technology Centers:                                                                                                                          58             4                   Printers                     $    7,420.89   $     2,062.18
TLIT       Student Technology Centers:                                                                                                                      37,076        28,339                   Students                     $       11.61   $         0.29
TLIT                 Software
           Student Technology Centers:                                   $           1,099,904      $       385,979                                      7,653,200     2,800,000                   Seat Hours                   $        0.14   $         0.14                        98.10%      95.80%
TLIT       Student Technology Centers:                                                                                                                   2,079,841                                 Seat Hours Occupied          $        0.53
TLIT       Student Technology Centers:                                                                                                                       1,456          420                    Seats                        $      755.43   $       919.00
TLIT       Student Technology Centers:                                                                                                                      37,076       28,339                    Students                     $       29.67   $        13.62
TLIT       Support Center:                                               $           1,742,386      $     1,581,497      $            1,742,386
TLIT                  E-mail
           Support Center: Consulting                                    $             126,345      $        87,113      $              126,345             23,300         7,649         23,300    Contacts                     $       5.42    $        11.39    $            5.42   86.90%                   86.90%
TLIT       Support Center:                                                                                                                                   2,340         3,692          2,340    Operating Hours              $      53.99    $        23.59    $           53.99
TLIT                  Knowledge Base
           Support Center:                                               $             614,461      $       614,461      $               614,461             8,760         8,760          8,760    Operating Hours              $      70.14    $        70.14    $           70.14   86.70%      87.00%       86.90%
TLIT       Support Center:                                                                                                                               6,500,000     6,500,000      6,500,000    Web Accesses                 $       0.09    $         0.09    $            0.09
TLIT                  Online
           Support Center: Support Services                                                         $             -                                                          -                     Operating Hours                                                                                87.00%
TLIT       Support Center:                                                                                                                                                   -                     Web Accesses
TLIT                  Telephone Consulting
           Support Center:                                               $             742,995      $       751,027      $               742,995            71,500        54,871         71,500    Contacts                     $      10.39    $        13.69    $         10.39     92.30%      93.80%       92.30%
TLIT       Support Center:                                                                                                                                   3,735         3,692          3,735    Operating Hours              $     198.93    $       203.42    $        198.93
TLIT                  Walk-in
           Support Center: Consulting                                    $             258,585      $       128,897      $               258,585            51,000        16,892         51,000    Contacts                     $       5.07    $         7.63    $          5.07     89.50%      96.80%       93.30%
TLIT       Support Center:                                                                                                                                   2,895         3,692          2,895    Operating Hours              $      89.32    $        34.91    $         89.32
TELC       Telephone Services:                                           $             270,320      $     6,939,251      $           10,961,779
TELC                 Cellular
           Telephone Services:                                                                      $       229,760      $              428,156                              535            561    Phones Per Month                             $        35.79    $         63.60                 86.90%       82.20%
TELC                 Conference
           Telephone Services: Calls                                                                $        38,157      $               50,000                            1,286            889    Calls                                        $        29.67    $         56.24                 95.10%       88.70%
TELC                 Consulting
           Telephone Services:and Support                                                           $       493,763      $              371,838                            7,242          9,460    Workorders                                   $        68.18    $         39.31                 91.50%       96.70%
TELC                 Converged Technologies
           Telephone Services:                                           $             270,320                           $              270,320              1,688                        1,688    Hours Researched             $     160.14                      $        160.14
TELC                 Dial Tone
           Telephone Services:                                                                      $     3,279,356      $            5,441,552                       70,080,016     69,962,819    Calls                                        $         0.05    $          0.08                 96.10%       97.80%
TELC       Telephone Services:                                                                                                                                               -           20,438    Lines (Annual)                                                 $         22.19
TELC       Telephone Services:                                                                                                                                            13,076                   Lines Per Month                              $        20.90
TELC                 Directory Publications
           Telephone Services:                                                                      $        50,255      $               83,506                           15,000         44,275    Directories                                  $         3.35    $          1.89                 90.20%       95.40%
TELC                 Long Distance
           Telephone Services:                                                                      $       832,488      $            2,913,689                        1,897,300      4,853,522    Calls                                        $         0.44    $          0.60                 97.80%       80.80%
TELC       Telephone Services:                                                                                                                                         5,700,823     14,546,942    Minutes                                      $         0.15    $          0.20
TELC                 Paging
           Telephone Services:                                                                      $       228,720      $                68,269                             536            617    Pagers Per Month                             $        35.56    $          9.22                 94.50%       97.70%
TELC                 Special Services
           Telephone Services:                                                                      $       258,656      $               292,315                              67             68    Workorders                                   $     3,860.53    $      4,298.76                 95.00%       93.90%
                       Switchboard Information and Answering
TELC                   Services
           Telephone Services:                                                                      $     1,171,111      $               607,612                       1,513,800        790,913 Calls                                           $         0.77    $          0.77                 87.50%       97.80%
TELC       Telephone Services:                                                                                                                                             8,784          8,784 Operating Hours                                 $       133.32    $         69.17
TELC                 Telephone
           Telephone Services:Repair                                                                $       356,985      $               434,522                           3,105          2,870 Workorders                                      $       114.97    $        151.40                 92.40%       98.30%
TELC       University Telecommunications:                                N/A                                    N/A      $               119,521
TELC                   Consulting & Application Support
           University Telecommunications:                                                                                $                65,650                                          1,222 Hours                                                             $           53.72
TELC       University Voice Systems Design Support
                      Telecommunications:                                                                                $                53,871                                          1,378 Hours                                                             $           39.09
RAC        Unix Systems Support:                                         $             397,881      $       326,273      $               439,282                                                                                                                                      90.20%      84.90%       87.40%
RAC                  Education Programs
           Unix Systems Support:                                         $              38,163      $        11,070      $                49,233                15             4             20    Students                     $    2,544.20   $      2,767.55   $      2,461.66
RAC        Unix Systems Support:                                                                                                                               118            71            189    User Group Attendees         $      323.42   $        155.92   $        260.49
RAC                  Extended Consulting
           Unix Systems Support:                                         $               9,734      $         2,109      $                11,844                14             6             20    Contacts                     $      695.31   $        351.55   $        592.18
RAC                  Software/Licensing
           Unix Systems Support:                                         $             114,312      $       114,312      $               114,312                 9             9              9    Titles                       $   12,701.35   $     12,701.35   $     12,701.35
RAC                  On-line Information Resources
           Unix Systems Support:                                         $             170,560      $       170,560      $               170,560        53,977,708    53,977,708     53,977,708    Web Accesses                 $       0.003       $     0.003       $     0.003
                       Telephone, E-mail & Other Walk-in
RAC                    Consulting
           Unix Systems Support:                                         $              65,111      $         28,222     $                93,333                985         508            1,493   Contacts                     $      66.10    $        55.55    $           62.51
UIS        Usability Testing                                             $             103,694                   N/A     $               103,694                -                            -     Hours
UIS        Usability Testing                                                                                                                                    -                            -     Projects
TLIT       World Wide Web Services                                       $             616,060      $         99,886     $               616,060      1,300,000,000   71,000,000   1,300,000,000   Accesses to Central Server   $       0.00    $         0.00    $          0.00     94.50%      94.60%       94.50%
TLIT       World Wide Web Services                                                                                                                            2,700          350           2,700   Info Provider Accounts       $     228.17    $       285.39    $        228.17
TLIT       World Wide Web Services                                                                                                                           12,000          500          12,000   Info Provider Contacts       $      51.34    $       199.77    $         51.34
                                                                         $          40,108,322




               *Due to the highly collaborative nature of the service, costs and activity measurements reported encompass University wide activity.

               e4b141cc-b4fd-4d2e-9408-d29da0027f84.xls                                                                                                           5                                                                                                                        7/18/2011

				
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