CARPET WARRANTIES - Century Flooring by jizhen1947



Limited Warranty for Prefinished Solid and Engineered Floors
Manufacturing Defects
Century Flooring* ("Century") hereby warrants to the original buyer ("Buyer"), the goods
to be free from manufacturing defects for as long as you own your home. Hardwood is
a natural product and may have naturally occurring blemishes. The owner/installer of a
Century Hardwood Floor must use reasonable selectivity and hold out or cut off
objectionable naturally occurring blemishes prior to installation.
Finish Warranty
The Century Hardwood finish is warranted against wear through or lack of finish
adhesion. See product sample or your retailer for duration of warranty on specific
This warranty is conditioned upon Century's receipt of notice in writing from the Buyer
of the alleged defect prior to expiration of the limited warranty period and evidence that
the products were properly installed and not subject to any of the conditions described

Additional warranties exclusively for Prefinished Engineered Floors
Structure Warranty
Century hereby warrants to the Buyer of Century engineered wood flooring products
that, under normal use, the plies will not separate for as long as the Buyer owns the
Moisture Warranty
Century hereby warrants to the Buyer of Century engineered wood flooring products
against moisture damage due to topical spills or subfloor moisture under certain
conditions for as long as the Buyer owns the home.
Topical spills of normal household substances (food and beverage) must be removed
promptly. Topical spills allowed to remain on the floor for any considerable time will
damage the floor and void this warranty. Flooring must be installed following the
Century installation instructions. Plumbing accidents, leaking appliances (icemakers,
dishwashers, clothes washers, etc.) are not topical spills and are not covered by this
Subfloor moisture is covered by this warranty under the following conditions.
Century engineered products may be installed on, above or below grade on all common
subfloors if Mohawk Wood Flooring Adhesive is used and the following conditions are
met after testing all moisture prone areas.

   •   The concrete subfloor has moisture of no more than 3 lbs./1000 square feet/24
       hours using a calcium chloride test;

   •   The concrete subfloor has an acceptable reading using an electronic concrete
       moisture meter;

   •   Wood subfloors have a moisture reading of less than 13% using an electronic
       wood moisture meter.
If the floor fails due to the incursion of moisture from the subfloor, Century will replace
the damaged material at no cost to the Buyer one time only. This includes material only.
Labor is excluded from this warranty and labor costs must be incurred by the Buyer.
Please note that this applies to engineered wood only. Solid wood products are not
approved for direct glue applications.
This limited warranty does not apply to Cabin grade or other downgraded or
discontinued items. Any such product(s) are sold "as is". CENTURY HEREBY
Any and all representatives, promises, warranties or statements by Century or its
agents that differ in any manner from the terms of this limited warranty shall be of no
force or effect unless in writing, signed by a duly authorized officer of Century.
Jobsite Conditions
Century recommends that all hardwood products be acclimated before installation. The
purpose of acclimation is to allow the moisture content of the wood to adjust to “normal
living conditions” at the site. These are the temperature and humidity conditions that will
typically be experienced once the structure is occupied.
The room temperature should be 60 – 80o F, with relative humidity of 35 – 60%. These
environmental conditions are specified as pre-installation requirements and should be
maintained for the life of the product. Environmental conditions consistently outside of
these parameters could result in product performance problems that would not be
covered under these warranties.
Limitations on Liability
Buyer's exclusive remedy and Century's sole liability on any claim, whether in tort,
contract, or breach of warranty, shall be limited to either (1) the repair or replacement of
the defective products for the affected area only which are proven to Century’s
satisfaction to be defective in manufacture, or (2) the refund of the applicable purchase
price. In no event and for no cause whatsoever, including any breach or default by
Century, shall Century have any other liability (including without limitation incidental or
consequential damages) or any monetary liability to Buyer in excess of the contract
price or prices of the products in question. If Century shall elect to repair or replace the
products which are in proven defective, then Century will supply new hardwood flooring
product of the same color and grade, if available. If such product is unavailable or
discontinued, Century reserves the right to supply product of similar value and
appearance. All charges should be submitted to Century’s Customer Relations
Department for evaluation and review.
While Century’s warranties are industry-leading, there are some limits to the warranty.
Any of the following shall void and invalidate the warranty
Visible Defect -- Visible defects are those defects which are apparent on the face of
the flooring. They must be noted by the installer and reported before installation so that
replacement flooring can be furnished before installation.
Building Settling or Uneven Subfloor -- These situations are considered to be part of
the pre-installation inspection process. Do not install wood flooring if these situations
exist. This warranty does not cover damage caused by settling or uneven subfloors.
Improper Installation -- Improper installation, done in a way that is contrary to
Century’s written installation instructions, can cause problems with a Century floor.
Century will not replace a floor with defects caused by improper installation.
Improper Maintenance or Inadequate Care -- Your Century floor requires
maintenance. Please follow the instructions that are recommended by Century. This
warranty does not cover product damaged by improper maintenance or inadequate
Accidents, Abuse or Abnormal Wear -- This warranty does not cover damage
resulting from accidents or abuses which stain or scratch the finish, diminish gloss, or
indent the surface of the wood. It also does not cover damage caused by heavy or
concentrated foot traffic, damage by pet claws (nails), or failure to protect the floor from
sand, gravel or other abrasives by use of walk off mats.
Indentations from Stiletto Heels on Shoes -- A stiletto heal can concentrate as much
as 2,000 pounds per square inch on the floor. This type of heel has a diameter of
approximately 3/8", and walking on any wood surface with stiletto heels is considered
an abusive situation. This warranty does not cover product damaged by stiletto heels
on shoes.
Problems with Moisture or Dryness -- This warranty does not cover damage caused
by wetting or the presence of excessive moisture, or by conditions that are too dry. See
Century’s written installation instructions for more details.
Excessive Sunlight -- This can cause discoloration. Draperies or shades will usually
provide adequate protection. This warranty does not cover damage or discoloration
caused by excessive sunlight or Ultra Violet rays. For this reason, new and/or
replacement flooring may not match display samples and/or existing flooring.
Difference from Samples -- This warranty does not cover the differences that can be
seen between color samples and color of installed floors. Please approve the color of
actual product prior to installation.
Radiant Heating -- Solid hardwood is not warranted for use with radiant heating

systems. Engineered hardwood may be used with radiant heating systems provided
they are installed in compliance with the Century’s written installation instructions.
Transferability -- These warranties apply only to the original Buyer and to flooring in its
original installation and are not transferable.
Consequential or Incidental Damages -- Century expressly excludes and will not pay
consequential or incidental damages under this warranty. By this, Century means any
loss, expense, inconvenience or damage other than to the wood floor itself that may
result from a defect in the product.
Your Obligation to Century -- As the Buyer of our product, you agree to follow all care
and maintenance directions as related to wood flooring. You also agree to allow
Century an opportunity to repair any claimed defects.

* Unilin Flooring NC LLC d/b/a Century Flooring

Hardwood Flooring Care and Maintenance Recommendations
Century hardwood flooring requires routine care and regular maintenance in order to
maintain the beauty of its appearance over time. The recommendations in this section
are in accordance with guidelines required to maintain the coverage of the limited
warranties and will prolong the life of the hardwood flooring.
Preventative Maintenance
•   Use protective mats at all exterior entrances.
•   Vacuum or sweep the floor regularly. Warning: Vacuums with a beater bar or power
    rotary brush head can damage a wood floor and should never be used.
•   Remove spills promptly using a Hardwood Flooring Cleaner and a clean white cloth.
•   Use felt protectors under chairs and heavy pieces of furniture.
•   Footwear should be periodically checked for wear. Spiked heels or shoes in need of
    repair can severely damage hardwood floors.
•   To extend the beauty of the hardwood flooring, close drapes or blinds during hours
    of direct sunlight. Excessive sunlight can cause discoloration.
•   Keep your pets’ nails trimmed to prevent damage to the floor.
•   Protect the floor when using a dolly for moving furniture or appliances. Never slide
    or roll heavy furniture or appliances across the floor.
Regular Care
Century hardwood floors are easy to care for and require no waxing. When the
appearance of the floor becomes dulled by the effects of soil, simply use a Hardwood
Flooring Cleaner and a specialty terry cloth or microfiber flooring mop available from
most flooring retailers.
•   Step One: Vacuum or sweep the floor to remove any particles that could scratch the
    floor. Warning: Vacuums with a beater bar or power rotary brush head can damage
    a floor and should never be used.
•   Step Two: Apply the Hardwood Flooring Cleaner directly to the flooring mop, not the
•   Step Three: Use a back and forth motion with the mop. When the mop cover
    becomes soiled, simply replace it with a clean one. Cleaning the floor with a soiled
    cover could cause streaking. The covers are re-useable so simply throw the cover in
    the wash and dry it as you would any towel.
       o Never wet or damp mop hardwood floors. Water can cause damage to wood
       o Never use oil soaps, wax, liquid detergent or other household products to
         clean the floor.
If the floor becomes scratched or dull, repairs can often be made using repair
accessories. Contact the installing flooring subcontractor for information.


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