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CLASSIC CARPETSPLUS COLOR TILE

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					             Are you excited about your new flooring?




                               We are!
                   And we can’t wait to get started!



               Please read the important information
                   Inside before we get started



_____________________________________________________________________________

  CLASSIC CARPETSPLUS COLOR TILE
                                America’s Floor Store

                          CARPET – WOOD – VINYL – TILE
                           NATURAL STONE & MARBLE

414-A Thomas Drive                                               (850) 235-9953
Panama City, Beach, FL 32408                                Fax: (850- 236-816
______________________________________________________________________________________
Index

Congratulations on your new flooring purchase!.................................................................................................................. - 3 -
    Our procedures are simple. ............................................................................................................................................. - 3 -
    Ordering the Material ......................................................................................................................................................... - 3 -
    Deposits and Payments .................................................................................................................................................... - 3 -
    About Classic Carpets....................................................................................................................................................... - 3 -

Summary – Before We Get Started ............................................................................................................................................ - 4 -

Pre- Ceramic/Porcelain/Stone Installation ............................................................................................................................... - 9 -
    Sealing your tile ................................................................................................................................................................ - 10 -

Pre Wood and Laminate Installation Checklist..................................................................................................................... - 11 -
    Direction of Wood and Laminate .................................................................................................................................. - 11 -
    Seasonal Effects On Floor.............................................................................................................................................. - 13 -

Pre Vinyl Flooring Installation Checklist................................................................................................................................ - 14 -

Tips on keeping your floor look new....................................................................................................................................... - 17 -
    Carpet .................................................................................................................................................................................. - 17 -
      No carpet is absolutely stain proof ......................................................................................................................... - 17 -
      Protecting your carpet................................................................................................................................................ - 17 -
      Professional or do-it-yourself? ................................................................................................................................ - 17 -
      Getting The Most From Your Carpet....................................................................................................................... - 17 -
      The Carpet Care Program .......................................................................................................................................... - 17 -
      Preventative Maintenance ......................................................................................................................................... - 17 -
      Vacuuming..................................................................................................................................................................... - 18 -
      Vacuum Cleaner Recommendations: ..................................................................................................................... - 18 -
      Spot and Stain Removal............................................................................................................................................. - 18 -
      Spot and Stain Removal Chart ................................................................................................................................. - 19 -
        General Instructions - ............................................................................................................................................ - 19 -
        Stain Removal Procedures ................................................................................................................................... - 19 -
      The cleaning system ................................................................................................................................................... - 20 -
      Carpet Performance Characteristics ...................................................................................................................... - 20 -

Hardwood Care ............................................................................................................................................................................. - 21 -
    Maintain relative humidity level .................................................................................................................................... - 21 -

Laminate Flooring Care .............................................................................................................................................................. - 22 -
        Repairing your laminate flooring when damage occurs.................................................................................... - 22 -
        Glueless laminate board replacement and repairs ............................................................................................. - 22 -

Ceramic Tile Maintenance .......................................................................................................................................................... - 23 -
        Sealing your tile ........................................................................................................................................................... - 23 -

Natural Stone Floors/Walls Maintenance ............................................................................................................................... - 24 -

Vinyl/Linoleum (Resilient) Floor Care ..................................................................................................................................... - 25 -
    Tips on cleaning your floor ............................................................................................................................................ - 25 -

Classic CarpetsPlus Color Tile Warranty............................................................................................................................... - 28 -


                                                                                              -2-
Congratulations on your new flooring purchase!

All of us at Classic CarpetsPlus Color Tile thank you for giving us the opportunity to serve you with your flooring needs.

We want our customers to know that they are taken care of and part of taken care of our customers is contained in this booklet. The previous page
contains an index on information concerning your new flooring purchase. If you have a question about your new flooring, you should find it here.
Should you have any other questions or concerns, feel free to call us, 850-235-9953 and we will be glad to answer any question you may have.

This booklet contains information about our procedures before, during and after installation and things that we ask you do to help expedite your
new flooring in a timely fashion. Although this booklet contains exhausting information, it contains information specifically to your new flooring
purchase. Not all jobs are the same and some will go faster than others. We just want you to know that you will be taken care of professionally.

You will also find in this booklet tips on how to keep your floor looking new for years to come.

Our procedures are simple.

Your sales consultant at this time has already made a drawing of your house and our installers will know what to do before they get there. A work
order will be passed to the installation manager and a time will be set up with you (if one hasn’t been set up already) to install your new flooring.
Between the time of deposit and installation, our turn around time is normally 4 days to 1 week. The day before the installation, we will have all
your flooring material together and ready to load the next morning onto our installers van. The crew will be at your house between 7:30 to 9:30 am
and will work non-stop until they are finished. Depending on the size of your job and what we are installing, we can be finished with carpet under
100 square yards the same day.

Ordering the Material

Our manufacturers turn around rate at the time of ordering is anywhere between 2 to 7 days before it reaches our warehouse, as long as the
material isn’t in the manufacturing process. However, you will have already known before you left the store or we will call you and let you know if
the material is backordered. This is not common, but it does happen from time to time.

Deposits and Payments

Unless other arrangements have been made, we require a 50% deposit of the total order before we order material and balance will be due at
completion of the job. We may send the final invoice with the installer. If you will be paying by credit or debit card, you may call us at 850-235-9953
and make payment with our clerical staff. If you are paying by cash, we would prefer that you come by the store and make the payment. Our
installers can only accept checks or money orders. Checks should be made out to Classic Carpets Plus Color Tile.

That’s about it! All you have to do is pick out your new flooring and we’ll handle the rest!

We hope this booklet will help. Please look at the index and read the section that pertains to your flooring and if you do have any
questions, please call us at 850-235-9953.




About Classic Carpets


Classic CarpetsPlus Color Tile is a full service company. We offer all types of flooring ranging from Natural Stone, Ceramic, Wood, VCT, to
Carpet. We can meet all of your flooring needs!

Our cleaning and restoration division has been serving Bay County and the surrounding area since 1987. In 1997 we branched out into new
flooring sales, and are now able to service you in new floor covering!

We service Bay County, as far East as Tallahassee, as far North as Dothan, Alabama, and as far West as the Florida/Alabama State Line.

For the Panama City Housing Authority we have installed flooring in Government Section 8 Housing. For Summit Condominiums we placed new
tile on the balconies of every unit. For Regions Bank we have installed new flooring in several branches spanning in several states. That just a
small list of our satisfied customers!

We are committed to Customer Satisfaction, and we can’t wait to prove that to you!




                                                                         -3-
Summary – Before We Get Started

Bad Weather

Should Mother Nature have her way on the day of your installation, the Installation Manager will call you if he feels that the weather will damage
the flooring before installation. In most cases, we can still install on rainy days. Please be aware that we may running a bit behind.

Protect Your Valuables

     If furniture will be moved, remove and box any items on or around the furniture.

     Remove all hanging objects from the walls directly in and around the area of installation. Vibrations from the installation may cause them to
     fall off the walls and cause damage to these items.

     Disconnect and move any electronics, appliances, and computers.

     If flooring will be installed in a closet, please remove all items on the floor and all low hanging items.

     We cannot be responsible for loss or damage to valuables that have not been removed from within or around the installation area.

     Prepare Your Baseboards

     In some cases, the new flooring may not be as thick as your existing floor. As a result, some of the old paint lines on your walls may show
     after installation. You may have to re-paint any painted baseboards after installation if the new floor covering is not as thick as your existing
     floor.
     Staircases
     In the scenario that we are replacing your carpet with wood products or any product that will be shorter than the existing carpet, be aware that
     when your home was built, it is possible the wall will not meet the steps or the risers. It is your responsibility to hire a contractor to replace the
     possible void with baseboards or other material that you choose. Keep in mind also that if you have repainted your home since your old
     flooring has been installed, and if we are removing old carpet or other material from your steps, you may have to paint if the new flooring is
     not as thick as the old flooring. Also, the existing paint may be of a different shade when we pull the existing flooring. Moreover, if you have
     installed wallpaper on your stair case walls and it does not meet the steps, we cannot be responsible for voids between the new flooring and
     the wallpaper.

     Be At Home During Installation

     All occupied homes must have an adult present throughout the installation unless other arrangements are made. This is so that if any
     decisions need to be made, someone will be there to make them.

     Our installers will need access to an area where they can store and cut flooring materials during the course of the installation. Make sure that
     you have cleared an area – typically on the driveway, in the garage or porch – for this purpose.

     Our installers will need access to electrical power and water in the installation and storage areas.
     If your home does not have electrical power or water, please let us know so we can make other arrangements.
     Keep in mind some products, like wood and laminate, must have 72 hour acclimation periods where AC and Heating is required before
     installation.

     We would like to walk you through the finished job to be sure we have met your expectations.
     Final Payment will be expected when installation is completed.

     Concealed Imperfections and Subfloor Damages

     Unforeseen charges may apply to installations when take-up and removal of carpet/flooring is done. Water damage, urine soaked carpet,
     floors with structural damage, asbestos floors, mold, etc are not always detected until the installation process has begun. Your sales person
     will discuss charges with you, obtain permission to perform additional work prior to doing so, and discuss your preferred method
     of payment.
     Pre-Existing Structural Conditions

     We are not responsible for any problems that may arise due to pre-existing structural conditions such as asbestos, mold, or building code
     violations. For example, if a nail driven into the floor strikes a water pipe that is closer to the floor than permitted by the building code, the pipe
     leak will not be our responsibility.


Wiring

Unless requested, our installers will not install any cable or wiring underneath the flooring. Doing so can damage the wires and may also void the
manufacturer warranty of your flooring.

Communicate to our installers the locations of any security wires in your home so that they do not cut them by accident.


                                                                          -4-
Pattern and Color Matching

There will be some variations in shade or characteristic between the sample(s) you chose and product actually installed in your home. However,
the difference will be within the manufacturer’s tolerance specifications.

In most homes the walls are not square, making it impossible for the pattern of the flooring materials to be parallel to every wall. When installing
vinyl in kitchens and bathrooms, occasionally we may run into cabinets and tubs not being squared as the result of walls in most cases.

For material with a pattern, it is the homeowner’s responsibility to communicate to the installers which wall they would like to have the pattern run
parallel to. Otherwise, our installers will use their best judgment.

Moldings

If your existing floor is laid under quarter round, we cannot be responsible for the breakage of any moldings when the existing floor is removed or a
new floor is installed over the existing floor. The older the molding, especially if it has been water damaged in the past are most prone to breakage

Squeaky Floors

It is not the responsibility of our installers to fix squeaky subfloors or wall structures. If this condition impedes the installation process, it is your
responsibility to have the necessary repairs performed.

Doors and Baseboards

If necessary, our installers will remove doors and set them back in place. However, they will not be able to shave doors if the new floor is higher
than the existing floor. Your sales professional may be able to provide you with a referral for a qualified carpenter.

We are not responsible for excessive gaps under baseboards or door jams if the new floor is thinner/lower than the existing floor.

Unavoidable Circumstances

Vibrations from the installation may cause cracks in wall moldings and popping of some loose drywall nails. We are not responsible for such
damage since it is an unavoidable part of the installation procedure.

Our #1 Goal is to give our customers satisfaction by giving a professional turn key installation in a timely manner. At the time of ordering material,
we relay on trucking company’s to ship us the material in a timely manner. In rare cases, please expect shipping delays due to breakdowns and
bad weather, and manufacturing back orders. Should we run into delays, we will call to reschedule.

Post-Installation Inspection

After installation be sure to thoroughly examine the job with the installer to ensure your satisfaction before they leave your home.

Complete the “Installation Completion Form” provided by the installer.

Touch Ups

Due to the stiff nature of carpet backing and some other flooring, even with our installer’s best efforts, it is possible that walls or baseboards could
be scratched during installation. Any retouching or repainting will be the responsibility of the customer.

Clean Up

After installation, the installers will remove all waste from flooring and any other installation related trash on the site

The removal of your existing floor and installation of your new floor covering will create some dust that cannot be avoided. We recommend a
thorough cleaning after the installation is completed.

Ceramic Tile

Color and Pattern Matching Tiles

The color of the grout may vary between the sample and the actual product.

Shade variation of ceramic or porcelain tile is a natural aspect of the tile. We will do our best to mix the tiles throughout your floor, but keep in mind
that the tiles will not all be the same.

Leftover Material

Ceramic floor or wall tiles may scratch or break under certain types of impact. Our installers will leave you with a care package of leftover grout
and tiles. Please take special care and be sure to keep a few extra tiles in case future repairs are needed. Please call us anytime if you need
help replacing should any damage occur.

Plumbing

It is the homeowner’s responsibility to arrange for a licensed professional to disconnect and reconnect any gas or water connection.

We are not responsible for any leak that may occur on plumbing that was not connected or disconnected by our installers.

                                                                            -5-
We are not responsible for any plumbing fixture issues resulting from daily wear and tear or existing damages.

If your refrigerator has a built in icemaker, occasionally we will run into corroded pipes or bad valves. Please be aware that parts and or line
replacement may be necessary.

If our installers disconnect and reconnect toilet supply lines when moving toilets, it’s common that the supply line will leak when reconnected due
to old and worn gaskets. Sometimes they will not leak until days after the installation. It may be necessary to replace these supply lines after
reconnection.

If you desire, we can make arrangements to contact a licensed plumbing contractor or give you a referral.

Please refer to the index about proper cleaning and care.




                                                                        -6-
Pre-Carpet Installation Checklist

If you’ll be living in your home while your new carpet is being installed, plan accordingly to minimize disruption. Typically, it will take less than a
day for your new carpet to be installed, however keep in mind that for a period of time, you won’t be able to use the room(s) receiving the new
carpet. If the installation is over 120 square yards, it could take up to a day and a half to complete the installation. If this is the case and you plan
to stay in your home, our flooring mechanics will make sure you can stay in your home at night. To insure complete satisfaction with the
installation of your new flooring, please review the following.
Our sale staff has most likely drawn out a plan of your house and has shown the seam placement of the carpet to our flooring mechanics.

The most common complaint in carpet installations is peaked seams.

Quote from CRI Handbook “seam peaking – The slight elevation of taped seams, which usually renders the seam more visible, resulting
from stretching of the carpet. [Sometimes referred to as “seam stress realignment” peaking is a natural and sometimes unavoidable
condition and not the result of a manufacturing or installation defect.”


     □    To explain seam peaking, seam peaking is a natural line-up of force generated by stretching carpet. The backing of the carpet absorbs
          the stretching tension until it reaches the point where the carpet has been joined together with hot melt tape. No seam is invisible and
          some carpets may show seams more than others. From stretching carpet, seams in carpet tend to “hinge” and when light from windows
          shines across a seam, sometimes it will cast a shadow making the seam appear to be visible. Our installers will (if possible) keep seams
          out of high traffic areas by placing them under furniture or against walls that will have the least amount of traffic and if possible, run the
          carpet from front to back making the direction of carpet seams run toward windows. This will help make the seam less visible. Our
          installers will use high quality seam tape and methods to help eliminate peaked seams to ensure that your seams will last for years to
          come. Remember that if you have peaked seams, this should relax over time.

     □    Our Installers will provide a quality installation in accordance with the Carpet and Rug Institute (CRI) standard by using the proper tools
          and power stretchers. Remember that excessive temperature and/or humidity can cause ripples or buckles to develop. If this should
          happen, consult us as soon as possible to avoid permanent damage to your carpet. Generally, the problem can be corrected with a
          power stretcher. Classic CarpetsPlus Color Tile will warrant against workmanship defects for 1 year after the date of installation. Ask us
          about our lifetime extended warranty. If workmanship defects are brought to our attention within the first year, we will correct them at
          no cost to the customer and this is subject to the following conditions and exceptions:

          •     Please maintain your temperature in your home between 70 F and 85 F and your humidity level between 35% and 50%
          •     New pad must be installed at the time new carpet is installed. The workmanship guarantee is void if new carpet is installed over old
                pad.
          •     Workmanship guarantee is applicable to the original purchaser only and at the original place of installation.
          •     Workmanship guarantee is not applicable on out-of-doors installation. (Cash and Carry)
          •     Workmanship guarantee is void if carpet is improperly cleaned.
          •     Workmanship guarantee does not apply to installation of used carpet.
          •     Workmanship guarantee does not cover defects resulting from negligence, misuse, alteration, fire, rain, flood or accident.


     □    Due to the way carpet is installed, the possibility of scuffed paint, including baseboards and walls, exist. We take every precaution to
          avoid scuffing however, we recommend that fresh paint have 48 hours to cure prior to the installation of your flooring. Most scuffing of
          un-painted wood trim can be taken out with lemon oil or dusting polish. If you have purchased Soft back carpet, this will help to reduce
          this situation. Low quality latex paint or latex paint over oil paint on baseboards are subject to marring and peeling during installation.

     □    All furnishings must be removed from the areas of installation. If we have provided this service to you, please do not stack anything on
          top of beds or dressers. Our installers will remove and replace large or heavy furniture provided they have been emptied.

     □    Please be sure to remove all knick knacks and breakables, such as lamps, vases, mirrors, wall hangings, antiques or other valuables
          prior to installation

     □    Remove all items from cabinets, entertainment centers and bookcases. If we are installing flooring in your closets, please remove all
          items on the floor and long hanging garments.

     □    If you are replacing old carpet, you can take it up yourself or we’ll be glad to remove it. Should you decide to take it up yourself, don’t try
          to remove the existing tack strip (unless they are water damaged). After awhile, tack strips become part of the sub-flooring and you
          could damage it resulting in our having to patch the floors, hammer drilling, and possibly extra charges and delay in installation.

     □    Disconnect and remove all electronic equipment, including televisions, stereos and computers. Our installers will take care of moving
          heavy appliances for you if you wish.

     □    Please have electricity and water available during installation. If electricity and water is not available, let us know so we can make other
          arrangements.

     □    Please keep children and pets away from the installation area.

     □    Maintain the temperature of your home between 65 – 80 F During Installation. (as to insure proper stretching of the carpet)

     □    Removal and replacement of pool tables, jukeboxes and pianos will be an additional charge. Please let us know in advance if you have
          any of these items. Remember if we move pianos, they will probably need to be re-tuned




                                                                          -7-
     □    New flooring that is thicker than the original may require that interior doors be trimmed to allow them to swing freely. Cutting interior
          doors requires specific tools and skills. This service is not included with standard installations. Your sales person can arrange for this
          to be done by a qualified carpenter at an additional charge, or you can make your own arrangements

     □    Our installers are not licensed to disconnect or reconnect gas appliances. Please make arrangements with an licensed
          professional prior to and after installation.

     □    Once installation is complete, Our installation team will vacuum your new flooring, replace your furniture (if service is provided) remove
          all debris and haul away old carpet and conduct a final inspection with you of your new carpet for your approval.


You may notice the following characteristics with your new carpet:
          • Shedding of loose fibers is normal and will subside with normal vacuuming.
          • If a single tuft of carpet extends beyond the carpet’s surface, simply cut it off. Do not pull it out. Please call us for assistance if you
          need to, especially if you have loop carpet.
          • Color changes, called shading that seem to occur in various parts of the carpet are caused by light being reflected in different ways, as
          pile fibers are bent in different directions. This is not a defect, but an unavoidable characteristic of plush carpet.
          • Pile crush occurs when carpet stored in rolls sits on itself and bends the fibers in such a way that may appear
          as waves or as a color shift from one side of a seam to another. This should relax with a little time and Vacuuming, as the carpet has a
          heat set memory. If it does not, please let us know.
          • You may see a slight variation in both color and texture from the sample to the roll. This is not a manufacturing defect and is
          unavoidable due to the fact that carpet is dyed and tufted in lots.
          • If you purchased a light colored carpet and your walls are darker, or different colors, be aware that the color of the carpet could reflect
          some of the color of your walls. i.e. … your walls are purple and your carpet is a neutral color, your carpet will appear to have a purple
          tint. This is especially common during the day when there is brighter light and less noticeable during the night.


Proper maintenance specific to your flooring type is important AND required for all warranties. If you have any questions, please
contact your sales person. SEE PAGE(S) For more information


Color and Pattern Matching


If you have a preference for the direction of the pattern on the carpet, please discuss it with your sales professional at the time of the sale.


Stairs


In some instances we may not be able to match the pattern of the carpet on the stairs with the area next to it, or may require extra carpet to do so.
Please ask your sales professional to discuss alternative options with you.


Leftover Carpet


Carpet is manufactured in standard widths and must all be installed in the same direction, which can lead to leftover pieces. If desired, we will
leave smaller remnants for your use. We do bind rugs in any shape and size. Please ask us about binding. We do recommend putting some
leftovers away for future use if you should have carpet damage. You can use these pieces for repairs. Our store has trained technicians’ to make
repairs. Please call us anytime if you need help. Remember that if any repairs are needed, we may have to patch the affected area by cutting out
a part of the existing carpet and replacing it with your leftovers. When we take out the old piece and replace it with one of your leftover pieces, be
aware that the replacement piece will most likely appear to be a darker shade because of normal wear and tear. The patched piece should catch
up to the existing flooring over time.


Please refer to the index about proper cleaning and care.




                                                                          -8-
Pre- Ceramic/Porcelain/Stone Installation
Our sale staff has most likely drawn out a plan of your house and has shown the placement of the Tile to our flooring mechanics.

How long will it take? Depending on the layout of your home, assuming we are working in a square room with 500 SF of 12 x 12 tiles, straight-lay
to install, it normally takes 1 – 2 days to complete. If we are taking tile up, it normally would add an extra day, depending on how much we are
taking up. Inherently, there will be some dust and our installers will do their best to contain as much as possible but there will be some dust,
especially associated with taking up old flooring. Once installed, we have to wait 24 hours for the mortar to cure before it can be grouted. Grout is
the color that goes in between the tiles. Grout doesn’t take very long to install, normally about 3 hours. From here, the grout will take up to 24
hours to completely cure.

We ask that during cure time that there should be no foot traffic as it would cause the tiles to move.

Once the grout has cured you will want to have your grout sealed. Sealing tile grout gives your tile surface greater water and mildew resistance,
and is indispensable for keeping grout from getting dirty. Unsealed grout will absorb dirt, grease and grime such that it becomes impossible to
clean. If you and your sales consultant have not discussed sealing your grout, please give us a call and we can set up a time after the tile grout
has cured to have it sealed. Sealing grout is an extra service. Showers and bathrooms are highly recommended to have sealed to inhibit growth of
mold and mildew in the grout. Sealing your grout is relatively inexpensive and should be done at least every 1 to 3 years.


Moldings:
     Be sure that any new, unfinished quarter-round or base molding that you're providing for us to install for you has been painted or stained. We
     recommend that you complete painting or staining at least 24 hours prior to installation so the finish is completely dry before installation
     begins.
     If we are providing the molding after the flooring is installed, we carry only white primed or unfinished moldings. Our installers do not paint nor
     do they stain moldings. You will have to hire a contractor to paint or stain moldings. However, most manufactures will carry moldings of the
     same color as your wood. Please speak with your sales person if you wish to have a molding of the same color as your flooring. In special
     circumstances, we may provide, stain and install unfinished moldings. We can come close the color range of your floor, but we cannot match
     it.
Before installation day, be sure that

     □    Your home is completely enclosed, with outside windows, doors and thresholds in place. All wet processes (like drywall or plaster) are
          finished well before installation. Air conditioning, heating and ventilation systems are operable. Electricity and water are directly available
          in the work area.

     □    All furnishings must be removed from the areas of installation. If we have provided this service to you, please do not stack anything on
          top of beds or dressers. Our installers will remove and replace large or heavy furniture provided they have been emptied.

     □    Please be sure to remove all knick knacks and breakables, such as lamps, vases, mirrors, wall hangings, antiques or other valuables
          prior to installation

     □    Remove all items from cabinets, entertainment centers and bookcases. If we are installing flooring in your closets, please remove all
          items on the floor and long hanging garments.

     □    If you are replacing old carpet, you can take it up yourself or we’ll be glad to remove it.

     □    Disconnect and remove all electronic equipment, including televisions, stereos and computers. (If requested, our installers will move
          heavy electronics for you)

     □    Removal and replacement of pool tables, jukeboxes and pianos will be an additional charge. Remember if we move pianos, they will
          probably need to be re-tuned

     □    Our installers are not licensed to disconnect or reconnect gas appliances. Please make arrangements with a licensed professional prior
          to and after installation.
During Installation

     □    On installation day, our installers will be on time, courteous and efficient. They'll have the equipment they need, and they'll be ready to
          install your new floor.

     □    Unless arrangements have been made, please have an adult (18 years or older) on site to make installation decisions. Keep the
          temperature in the installation area between 65° and 80° Fahrenheit.

     □    Maintain the temperature of your home between 65 – 80 F during Installation.

     □    Unforeseen charges may apply to installations when take-up and removal of existing floor covering is done. To produce a beautiful floor,
          the sub-floor must be completely level before installation to avoid hollow spots and uneven finishes. After all, you paid allot of money for
          a floor that should last for years and we want to do it right. If we are working on a concrete substrate, occasionally, some subfloors (and
          is undetected until we remove the existing flooring) may have what we like to call “chili bowls”. These are dips in the subfloor where the
          middle of the room is lower than the rest of the floor. Our mechanics will have to fill this in with a leveler which could take 24 hours to
          cure before installation can begin. Occasionally, we run into areas where there may be higher places in the floor. It usually is a small
          area that will have to be grinded down. This doesn’t take much time to do, however, it will produce dust. Both conditions will need to be
          addressed before we can begin installation. Further more, if your concrete substrate has cracks, we will need to isolate them with a


                                                                         -9-
          membrane to prevent the cracks from transferring to the tile. Cracks in subfloors are not known until the existing flooring is taken up. If
          your subfloor is gypcrete or wood, they must have at least a ¼’’ sheet of fiberock installed over the substrate.

     □     On wood subfloors, we occasionally run into water damage, floors with structural damage, asbestos floors, mold, etc are not always
          detected until the installation process has begun. Your sales person will discuss charges with you, obtain permission to perform
          additional work prior to doing so, and discuss your preferred method of payment.

     □    New flooring that is thicker than the original may require that interior doors be trimmed to allow them to swing freely. Cutting interior
          doors requires specific tools and skills. This service is not included with standard installations. Your sales person can arrange for this
          to be done by a qualified carpenter at an additional charge, or you can make your own arrangements
When the installation process is complete, our installation team will:

     □    Clean the installation site. Remove all installation-related debris. Conduct a final inspection of your new floor and the installation site for
          your approval.
Unexpected Site Conditions

     □    In almost all cases, the final estimate you receive will accurately reflect the condition of the installation site, and it won't be necessary to
          adjust cost or schedule. Occasionally, however, we discover conditions (water or termite damage; electrical or plumbing problems)
          during installation that must be addressed before we can complete the installation. These conditions may require additional labor and
          materials.

     □    In most cases, we will be able to complete the necessary work. Any additional charges, if applicable, will be added to your installation
          cost, and the schedule will be adjusted accordingly.

     □    If we cannot supply the necessary labor, you may need to hire another contractor to perform that portion of the work before we can
          complete your installation.
After Installation

     □    Our installers will move the furniture back into the room(s). Before you use the new floor please use light traffic for a 24 hour period if
          adhesives were used. We prefer that you do not walk on the floor for 24 hours after installation while the adhesive cures. If you do, it
          could damage the installation, resulting in an uneven floor. If we have floated your floors or nailed the wood to the floor, you begin using
          the room immediately.

     □    Once your floor has been installed and cured, you should, change your air filters. Complete any touchup painting required on walls,
          doors or trim. Make sure all doors work properly. If your new floor is substantially thicker than your old floor, your doors may no longer
          swing freely. You may need to hire a carpenter to trim them or to install replacements.

     □    Once grouting is finished, our installers will sponge wash the tile to remove grout haze. It is common that some haze will reappear. To
          remove haze, mop your floor after the grout has completely cure (cure time is 24 hours – 48 hours) you may mop your floor with vinegar
          and water at a ratio of 1:10 (1 part vinegar to 10 parts water). It may be necessary to mop twice. If the haze has not completely
          disappeared after the first mopping. Mop again with the same ratio with a clean mixture.

     □    If you have hired us to seal your tile, we will be removing this haze before the sealer is applied.
Sealing your tile
Sealing tile grout gives your tile surface greater water and mildew resistance, and is indispensable for keeping grout from getting dirty. Unsealed
grout will absorb dirt, grease and grime such that it becomes impossible to clean. If you and your sales consultant have not discussed sealing your
grout, please give us a call and we can set up a time after the tile grout has cured to have it sealed. Sealing grout is an extra service. Showers and
bathrooms are highly recommended to have sealed to inhibit growth of mold and mildew in the grout. Sealing your grout is relatively inexpensive
and should be done at least every 1 to 3 years.
     □    Heavy Traffic Areas Should be Cleaned and Sealed Twice a Year
     □    Moderate Traffic Areas Should be Cleaned and Sealed Once Every two years
     □    Light Traffic Areas Should be Cleaned and Sealed at Least Every 3 years.
Take caution what product you use to clean your tile after it has been sealed. Do not clean your tile with bleach or vinegar once it has
been sealed. A cleaner with an improper PH balance can remove the sealer. We carry a hard surface floor wipe system that come with
the mops and cleaner and is available at our store.



Please refer to the index about proper cleaning and care.




                                                                         - 10 -
Pre Wood and Laminate Installation Checklist


Our sale staff has most likely drawn out a plan of your house and has shown the placement of the wood to our flooring mechanics.

We put the category of laminate under wood because the installation is basically the same, except, laminate floors will be free floating over a foam
pad or cork. With Laminate floors, you will be able to use the floors immediately after installation. Acclimation is the same as wood flooring and it
will expand and contract the same as wood during the season.

Direction of Wood and Laminate

You should have made the decision which direction the wood or laminate will be installed. If you haven’t made a decision yet, we can help you.

Choosing which direction to install hardwood floors is often a confusing choice for many. Please notify your sales professional if you have a
preference.

In a nutshell, the preference calls for running the flooring front to back as you enter the home. In other words, as you walk into the foyer, the
hardwood will be installed perpendicular to the front door threshold. If the front entrance is rarely used and the main focal point becomes another
point of entry it may be better to go perpendicular from there.

We can run floating hardwood floors and glue down wood floors in any direction.

On wood substrates Nail-down hardwood floors must be run perpendicular to your floor joists


     Once we have received your new flooring into our warehouse, we will call you to set up a time to bring the wood flooring into your
     home for acclimation. The acclimation period is about 72 hours. Acclimating the wood insures that the temperature and moisture
     content in the wood matches the temperature and moisture content of your house. We ask that you leave the temperature of your
     home as you usually would. Some manufactures tell us that it is ok to begin installing some engineered products just as soon as it
     arrives, however, because we live in an area of extreme humidity, we will still want to acclimate the wood, engineered or solid to
     the temperature and humidity of your home.
Moldings:
     Be sure that any new, unfinished quarter-round or base molding that you're providing for us to install for you has been painted or stained. We
     recommend that you complete painting or staining at least 24 hours prior to installation so the finish is completely dry before installation
     begins.
     If we are providing the molding after the flooring is installed, we carry only white primed or unfinished moldings. Our installers do not paint nor
     do they stain moldings. You will have to hire a contractor to paint or stain moldings. However, most manufactures will carry moldings of the
     same color as your wood. Please speak with your sales person if you wish to have a molding of the same color as your flooring. In special
     circumstances, we may provide, stain and install unfinished moldings. We can come close the color range of your floor, but we cannot match
     it.
Before installation day, be sure that

     □    Your home is completely enclosed, with outside windows, doors and thresholds in place. All wet processes (like drywall or plaster) are
          finished well before installation. Air conditioning, heating and ventilation systems are operable. Electricity and water are directly available
          in the work area.

     □    All furnishings must be removed from the areas of installation. If we have provided this service to you, please do not stack anything on
          top of beds or dressers. Our installers will remove and replace large or heavy furniture provided they have been emptied.

     □    Please be sure to remove all knick knacks and breakables, such as lamps, vases, mirrors, wall hangings, antiques or other valuables
          prior to installation

     □    Remove all items from cabinets, entertainment centers and bookcases. If we are installing flooring in your closets, please remove all
          items on the floor and long hanging garments.

     □    If you are replacing old carpet, you can take it up yourself or we’ll be glad to remove it.

     □    Disconnect and remove all electronic equipment, including televisions, stereos and computers. (If requested, our installers will move
          heavy electronics for you)

     □    Removal and replacement of pool tables, jukeboxes and pianos will be an additional charge. Remember if we move pianos, they will
          probably need to be re-tuned

     □    Our installers are not licensed to disconnect or reconnect gas appliances. Please make arrangements with a licensed professional prior
          to and after installation.
During Installation

     □    On installation day, our installers will be on time, courteous and efficient. They'll have the equipment they need, and they'll be ready to
          install your new floor.

     □    Unless arrangements have been made, please have an adult (18 years or older) on site to make installation decisions. Keep the
          temperature in the installation area between 65° and 80° Fahrenheit.

                                                                        - 11 -
     □    Maintain the temperature of your home between 65 – 80 F During Installation

     □    Unforeseen charges may apply to installations when take-up and removal of carpet/flooring is done. To produce a beautiful floor, we will
          need a smooth substrate to work on. If we are working on a concrete substrate, occasionally, some subfloors (and is undetected until we
          remove the existing flooring) may have what we like to call “chili bowls”. These are dips in the subfloor where the middle of the room is
          lower than the rest of the floor. Our mechanics will have to fill this in with a leveler which could take 24 hours to cure before installation
          can begin. Occasionally, we run into areas where there may be higher places in the floor. It usually is a small area that will have to be
          grinded down. This doesn’t take much time to do, however, it will produce dust. Both conditions will need to be addressed before we can
          begin installation. On wood subfloors, we occasionally run into water damage, floors with structural damage, asbestos floors, mold, etc
          are not always detected until the installation process has begun. Your sales person will discuss charges with you, obtain
          permission to perform additional work prior to doing so, and discuss your preferred method of payment.

     □    New flooring that is thicker than the original may require that interior doors be trimmed to allow them to swing freely. Cutting interior
          doors requires specific tools and skills. This service is not included with standard installations. Your sales person can arrange for this
          to be done by a qualified carpenter at an additional charge, or you can make your own arrangements
When the installation process is complete, our installation team will:

     □    Clean the installation site. Remove all installation-related debris. Conduct a final inspection of your new floor and the installation site for
          your approval.
Unexpected Site Conditions

     □    In almost all cases, the final estimate you receive will accurately reflect the condition of the installation site, and it won't be necessary to
          adjust cost or schedule. Occasionally, however, we discover conditions (water or termite damage; electrical or plumbing problems)
          during installation that must be addressed before we can complete the installation. These conditions may require additional labor and
          materials.

     □    In most cases, we will be able to complete the necessary work. Any additional charges, if applicable, will be added to your installation
          cost, and the schedule will be adjusted accordingly.

     □    If we cannot supply the necessary labor, you may need to hire another contractor to perform that portion of the work before we can
          complete your installation.
After Installation

     □    Our installers will move the furniture back into the room(s). Before you use the new floor please use light traffic for a 24 hour period if
          adhesives were used. We prefer that you do not walk on the floor for 24 hours after installation while the adhesive cures. If you do, it
          could damage the installation, resulting in an uneven floor. If we have floated your floors or nailed the wood to the floor, you begin using
          the room immediately.

     □    Once your floor has been installed and cured, you should, change your air filters. Complete any touchup painting required on walls,
          doors or trim. Make sure all doors work properly. If your new floor is substantially thicker than your old floor, your doors may no longer
          swing freely. You may need to hire a carpenter to trim them or to install replacements. Carefully move furniture and other items back into
          the room using the proper moving equipment. Following manufacturer's guidelines, put appropriate protectors on the feet of chairs,
          tables and other furniture to avoid damaging your floor. Immediately begin proper care and maintenance. Always follow the
          manufacturer's recommendations to maintain your warranty and keep your floor looking its best.


Other information about Hardwood Flooring

Hardwood Grades

No two hardwood boards look alike. Each hardwood board, however, is assigned a “grade” by a professional lumber grader at the mill. This grade
organizes hardwood boards around common characteristics listed below:


     •    Clear grade contains more uniform coloring and characteristics.
     •    Select grade contains slightly more natural wood characteristics and color variation.
     •    #1 Common grade contains prominent color variations and varying characteristics.
     •    Natural grade contains pronounced variations in natural wood coloring from deep to light brown. All natural tones of this wood are
          accepted, including mineral streaks, secure knots, and honeycombs.

Hardwood Installations

Despite what many people say, putting top nails in the floor is necessary. This is done to nail down the hardwood in an area where the regular nail
gun cannot operate, or to improve a board’s stability in the middle of the floor.

During installation, some boards may splinter or crack. If this occurs, we will remedy the situation by either filling the void or replacing the board.

Transitions

The transitions will not match the grain and color of the hardwood 100%. The portion of the tree used for transitions may be different from the
one used for the hardwood board. This difference is more pronounced in stair nosing.


                                                                         - 12 -
Our sales professionals use their best judgment for determining what transitions are required. However, if you have any preferences, discuss them
with your sales consultant at the time of the sale.

Small Imperfections

Filler is used to mask small imperfections in the manufacturing of the floor. It is standard procedure to fill in areas such as nail holes, gaps, or
chips that are smaller than the width of a penny. Very rarely does a board need to be replaced.

Leftover Hardwood

The typical waste factor for hardwood floors is 7% or higher, depending upon the shape of the room and the material being used. Our
installers will leave you with the cartons of leftovers for future repairs, etc. Should you need to use them in the future, storing them in the attic will
be ok, however, remember that the wood will most likely dry completely out and must be acclimated to your room temperature before using them.

Post-Installation of Hardwood

For best results, minimize walking on any glue down hardwood for a period of 24 hours.

Humidity and Temperature

Since wood is a product of nature, it is very common for wood flooring to expand and contract as the seasons change.
You should maintain proper climate controls at your home to prevent excessive gaps from appearing in your hardwood floor. A temperature of 70
to 80 degrees F (21 degrees C) And relative humidity of 35% to 50% are ideal.

In colder climates, and if the humidity in your home drops below 35%, we recommend the use of a humidifier during winter months when the
humidity drops. This is most important in the first year following a hardwood installation.
Seasonal Effects On Floor

We cannot unconditionally guarantee against cupping or shrinkage of newly installed or previously existing floor boards; wood is a product of
nature and as such reacts to environmental conditions. Newly installed floors may exhibit shrinkage during heating seasons, due to increased
temperature and decreased relative humidity; areas directly above heating ducts will exhibit the greatest degree of shrinkage. Newly installed
floors may exhibit expansion and slight cupping through the spring and summer months, when the relative humidity is higher; this may be more
pronounced if the floor was installed over an un-insulated basement or crawlspace. If such seasonal climatic changes do affect your floor, time is
often the best solution; such problems are often alleviated through the passing of a few seasonal cycles.

Please refer to the index about proper cleaning and care.




                                                                         - 13 -
Pre Vinyl Flooring Installation Checklist
Our sale staff has most likely drawn out a plan of your house and has shown the placement of the vinyl flooring to our flooring mechanics.

Depending on the product, vinyl (or resilient) can be installed in a variety of different ways
Vinyl can be installed in ANY room using one of three common methods, full spread glued, loose laid, or perimeter glued

Full Spread – Adhesive is applied to the entire floor.

This method is always used to install Luxury Vinyl Tile and Plank, and sometimes used to install Sheet Vinyl. A water-based, non-toxic adhesive is
used to affix the vinyl to the sub-floor. The vinyl flooring is laid into the adhesive and then rolled, pushing out all bubbles and securely attaching the
vinyl to the sub-floor.

Note: It is common that bubbles may appear once installation is complete using the full spread method. This is common and will settle.
The cause of it is gas produced by the adhesive. Some adhesives will produce gas more commonly than others. If bubbles do appear
after installation, please do not be alarmed as they will go away. If bubble do persist, please give us a call and we will come out to
remove them.

One disadvantage to this method is that it requires more floor preparation, including new plywood underlayment in many cases. In addition,
because vinyl is not thick and has “give”, it will mold itself to the form of the subfloor. Consequently, proper subfloor preparation is crucial.
Therefore, depending on what you have installed on your floor now, we cannot know what the condition of the floor will be until we pull the old
flooring up. In most cases we will have to prep the floor so that we will have a smooth surface to work on.

Perimeter Glued / Stapled – Only the perimeter, or edges, of the floor is glued or stapled to the subfloor.

The primary advantage over the Full Spread method is that it can be used over more types of sub-floors, including plywood, concrete and even
some old vinyl. By gluing the vinyl only at the edges, the vinyl can move with the subfloor as it contracts and expands due to changes in
temperature. This method also hides imperfections in the floor.

Loose Laid Method – No glue is used in this method. This method is only used for vinyl flooring that allows for loose laid installation. This method
allows vinyl flooring to span over subfloors with minor irregularities and tends to hide seasonal changes that can sometimes occur and become
visible at underlayment joints.

Sub-floor Preparation

Vinyl takes on the shape of the surface beneath it, so it requires a very flat sub-surface. Consequently, whenever new vinyl flooring is installed,
sub-floor preparation is required.

The type of sub-floor preparation depends on the “type” of floor over which the new vinyl is being installed.

Embossing Leveler - If vinyl is installed over an existing vinyl floor, the texture of the vinyl must be smoothed out (or it will show through onto the
new floor). This is accomplished by applying a special compound, referred to as an embossing leveler, which fills in the low spots and leaves a
smooth surface.

Skim Coat - If vinyl is installed over concrete, a skim coat can be applied to smooth out any “grit” on the floor that would show through the vinyl.

New Plywood Underlayment - If vinyl is installed over a wood subfloor, plywood or an approved Luan can be used to level the sub-floor and
prepare it for the new vinyl. Lesser quality Luan will stain through the new vinyl. If we must install a new underlayment, we can use an approved
underlayment BC Plywood. Although it cost more, we highly recommend Birch as an underlayment. Once we install underlayment, our installers
will smooth out the seams with a underlayment leveler to hide seams.

Sealing Vinyl Seams

Sheet vinyl generally comes in 12’ wide rolls. If you’re covering an area that is wider than 12’, seaming will be necessary.

Vinyl seams will be sealed, providing a protective coating to keep dirt and moisture from getting trapped in the seam. Sealing involves fusing two
pieces of vinyl together. After installation, please allow the seams of your vinyl to cure 24 hours before stepping on them. The installer will show
you where the seams are and they will appear to be wet for a time period.

Moldings:
     Be sure that any new, unfinished quarter-round or base molding that you're providing for us to install for you has been painted or stained. We
     recommend that you complete painting or staining at least 24 hours prior to installation so the finish is completely dry before installation
     begins.
     If we are providing the molding after the flooring is installed, we carry only white primed or unfinished moldings. Our installers do not paint nor
     do they stain moldings. You will have to hire a contractor to paint or stain moldings. However, most manufactures will carry moldings of the
     same color as your wood. Please speak with your sales person if you wish to have a molding of the same color as your flooring. In special
     circumstances, we may provide, stain and install unfinished moldings. We can come close the color range of your floor, but we cannot match
     it.
Before installation day, be sure that
                                                                         - 14 -
     □    Your home is completely enclosed, with outside windows, doors and thresholds in place. All wet processes (like drywall or plaster) are
          finished well before installation. Air conditioning, heating and ventilation systems are operable. Electricity and water are directly available
          in the work area.

     □    All furnishings must be removed from the areas of installation. If we have provided this service to you, please do not stack anything on
          top of beds or dressers. Our installers will remove and replace large or heavy furniture provided they have been emptied.

     □    Please be sure to remove all knick knacks and breakables, such as lamps, vases, mirrors, wall hangings, antiques or other valuables
          prior to installation

     □    Remove all items from cabinets, entertainment centers and bookcases. If we are installing flooring in your closets, please remove all
          items on the floor and long hanging garments.

     □    If you are replacing old carpet, you can take it up yourself or we’ll be glad to remove it.

     □    Disconnect and remove all electronic equipment, including televisions, stereos and computers. (If requested, our installers will move
          heavy electronics for you)

     □    Removal and replacement of pool tables, jukeboxes and pianos will be an additional charge. Remember if we move pianos, they will
          probably need to be re-tuned

     □    Our installers are not licensed to disconnect or reconnect gas appliances. Please make arrangements with a licensed professional prior
          to and after installation.
During Installation

     □    On installation day, our installers will be on time, courteous and efficient. They'll have the equipment they need, and they'll be ready to
          install your new floor.

     □    Unless arrangements have been made, please have an adult (18 years or older) on site to make installation decisions

     □    Please keep pets and children away from the installation area(s).

     □    Maintain the temperature of your home between 65 – 80 F During Installation

     □    Unforeseen charges may apply to installations when take-up and removal of carpet/flooring is done. To produce a beautiful floor, we will
          need a smooth substrate to work on. If we are working on a concrete substrate, occasionally, some subfloors (and is undetected until we
          remove the existing flooring) may have what we like to call “chili bowls”. These are dips in the subfloor where the middle of the room is
          lower than the rest of the floor. Our mechanics will have to fill this in with a leveler which could take 24 hours to cure before installation
          can begin. Occasionally, we run into areas where there may be higher places in the floor. It’s usually a small area that will have to be
          grinded down. This doesn’t take much time to do; however, it will produce dust. Both conditions will need to be addressed before we can
          begin installation. On wood subfloors, we occasionally run into water damage, floors with structural damage, asbestos floors, mold, etc
          are not always detected until the installation process has begun. Your sales person will discuss charges with you, obtain
          permission to perform additional work prior to doing so, and discuss your preferred method of payment.
When the installation process is complete, our installation team will:

     □    Clean the installation site. Remove all installation-related debris. Conduct a final inspection of your new floor and the installation site for
          your approval. Clean the installation site.

     □    Remove all installation-related debris.

     □    Conduct a final inspection of your new floor and the installation site for your approval.
Unexpected Site Conditions

     □    In almost all cases, the final estimate you receive will accurately reflect the condition of the installation site, and it won't be necessary to
          adjust cost or schedule. Occasionally, however, we discover conditions (water or termite damage; electrical or plumbing problems)
          during installation that must be addressed before we can complete the installation. These conditions may require additional labor and
          materials.

     □    In most cases, we will be able to complete the necessary work. Any additional charges, if applicable, will be added to your installation
          cost, and the schedule will be adjusted accordingly.

     □    If we cannot supply the necessary labor, you may need to hire another contractor to perform that portion of the work before we can
          complete your installation.
Post-Installation of Vinyl
Do not drag any heavy objects on the vinyl, especially in the first 48 hours after installation.
Avoid stepping on the seam sealer for 24 hours after installation.
Please use very light traffic if unavoidable to prevent foot marks in the flooring until the adhesive cures. This usually takes 24 hours.



Please refer to the index about proper cleaning and care.
                                                                         - 15 -
- 16 -
Tips on keeping your floor look new

Note: Always refer to your manufacturing warranties specific to your flooring purchase about proper cleaning and care, which should
be contained in your folder. If you haven’t received a warranty brochure pertaining to your purchase, please give us a call and we will
send one to you. The information provided is the basic cleaning and care maintenance most manufactures suggest.

Carpet

No carpet is absolutely stain proof

Some carpets have stain resistant treatments that improve your ability to clean stains, but not prevent them. Similarly, carpets with soil
resistant treatments reduce the rate of soiling, but all carpets require regular care and maintenance..” As you read on, you will learn
that you must have your carpet professionally cleaned by a certified IICRC Firm every 12 – 18 months as required by manufactures to
retain your warranty. Classic CarpetsPlus Color Tile is an IICRC firm. The chemicals that are applied to the carpet during the
manufacturing process will breakdown over time. We can apply DuPont Teflon at the time of cleaning. DuPont Teflon is a product that
helps your carpet resist soiling and can help your carpet look new longer.

Protecting your carpet

Vacuuming alone won't protect your carpet

Even though vacuuming can remove most soil, it is also necessary and required to clean your carpet on a regular basis to remove the oily, sticky
soil that vacuums don't remove. Most carpet manufactures require and that you show proof of receipt that you have used an IICRC professional at
least every 12 – 18 months in the case that you should have any warranty problems arise due to manufacturing defects. These soils result from
cooking vapors, air pollution, and tracked-in dirt from outside. The particles of oily soil deposited on carpet fibers can cause gradual but significant
dulling of colors. The color isn't lost, but is hidden under the film. If this type of soil is allowed to accumulate, it begins to attract and hold the dry
soil.

If carpet is cleaned before it becomes too unsightly, the cleaning chore will be easier and more successful. Carpet in a typical household should
be cleaned every 12 to 18 months, depending on the number of residents and amount of activity. Most warranties require professional cleaning in
regular intervals.

Classic CarpetsPlus Color Tile has an IICRC professional flooring cleaning division. Please call us to make an appointment

Professional or do-it-yourself?

It is to your advantage to use professional carpet cleaners because experience and equipment enable them to do a better job than you can
typically do yourself. Professional equipment has more extraction power than the rental units available to consumers resulting in maximum
removal of the cleaning solution and allows the carpet to dry more quickly. Professional technicians understand the equipment, know the proper
cleaning agents for the situation at hand, and recognize the differences in fibers and carpet construction.

Getting The Most From Your Carpet

New carpet represents a substantial investment and, like your other fine furnishings, requires proper care to keep it attractive over the years to
come Carpet rarely wears out in terms of fiber wearing away, but its appearance deteriorates over time and becomes less attractive You can
protect your investment prolong the life of your carpet and improve the quality and beauty of the indoor environ meat by establishing a regular
maintenance schedule Please reference your residential warranty for specific care requirements.

The Carpet Care Program

A comprehensive carpet care program consists of four elements:

          1) Preventive maintenance.

          2) Regular vacuuming

          3) Removal of spots and sp lls.

          4) Overall cleaning on a regular basis

Preventative Maintenance

     1)   1 ) Walk off mats should be used at all entrances to absorb soil and moisture, and mats should be cleaned on a regular basis so they
          don't become sources of soil themselves, especially during inclement weather Try to keep your sidewalk’s and entranceways free of
          excessive dirt and substances which can be tracked into the home.
     2)   Use a quality pad under your carpet, particularly on stairs Good pad not only gives better resilience underfoot, but it can also add to the
          life of your carpet. Some carpets carry warranties with specific density and thickness requirements. Our standard pad, which is the
          minimal recommendation from the manufacture, is a 6# 7/16 rebound pad. If you would like to upgrade before we start installation,
          Please consult us immediately to make the change.
     3)   Move heavy furniture occasionally to avoid excess pile crushing Put coasters intended for use with carpet under the legs of tables,
          chairs, and other furniture to help distribute the weight and prevent crushing the pile. Do not use chairs or appliances with rollers or
          casters on carpet without a chair pad designed for carpet. Continued use without a chair pad can cause damage to the carpet.
     4)   When moving heavy wheeled furniture (pianos, buffets, etc.), prevent damage by placing a protective barrier of heavy cardboard or
          plywood between the wheels and the carpet.
                                                                         - 17 -
     5)   If you use area rugs over your carpet, be sure to remove and clean them regularly. Clean and restore the pile of the carpet underneath.
          Be certain to check area rugs for colorfastness before putting them back over carpet, as the dyes in some rugs may bleed through to the
          carpet. After cleaning your carpet, remember to allow complete drying before replacing rugs.
     6)   Protect your carpet from prolonged periods of direct sunlight with blinds, shades, or awnings.

PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF MOST CARPETS HAVE STAIN RESISTANT TREATMENTS TO IMPROVE
YOUR ABLITY TO CLEAN UP STAINS, NOTPREVENTSTAINS CARPETS WITH SOL RESISTANT TREATMENTS REDUCE THE RATE OF
SOLING, BUT ALL CARPETS REQUIRE REGULAR CARE AND MAINTENANCE

Stain Versus Soiling

It should be noted that there is often confusion about the difference between soiling and staining, and the majority of stain complaints are actually
soil-related. For example, many sugar-based spills, such as soft drinks and coffee, leave a sugar residue after removal; this sticky residue readily
attracts soil from ordinary shoe traffic, and the resulting discolored area appears to be a stain. The same thing happens when spills are cleaned
with a detergent solution and the area is not sufficiently rinsed with plain water, leaving a sticky detergent residue. It is important to rinse
thoroughly with water and blot dry after removing any spill.

Vacuuming

The most important step in caring for your carpet is vacuuming. Vacuum thoroughly and frequently, particularly in high-traffic areas. Bear in mind
that walking on soiled carpet permits the soil particles to work their way below the surface of the pile where they are far more difficult to remove
and can damage the fibers. Frequent vacuuming removes these particles from the surface before this happens.

For rooms with light traffic, vacuum the traffic lanes twice weekly and the entire area once weekly. Those areas with heavier traffic require that the
traffic lanes be vacuumed daily and the entire area twice weekly Up to three passes of the machine will suffice for light soiling, but five to seven
passes are necessary for heavily soiled areas. Change the vacuuming direction occasionally to help stand the pile upright and reduce matting.

Vacuum Cleaner Recommendations:

To ensure that your vacuum will conform to the highest industry standards, make sure that your vacuum cleaner is
certified through the Carpet and Rug institute (CRI) Sea of Approval/Green Label Vacuum Cleaner Program. Visit
www.carpet-rug.org for details and listings.

     1)    A good vacuum cleaner is vital to prolonging the beauty and life of your carpet. An inexpensive machine can remove surface dirt but will
          not effectively remove the hidden dirt and particles embedded in the pile.
     2)   For most carpet styles, Shaw industries recommends the use of vacuums with a rotating brush or combination beater/brush bar that
          agitates the carpet pile and mechanically loosens soil for removal by the vacuum.

     Note that carpets with thick loop pile construction, particularly wool and wool-blend styles, may be sensitive to brushing or
     rubbing of the pile surface and may become fuzzy from use with a beater/brush bar vacuum. In addition, shag (or cabled) styles
     have seen a resurgence in popularity, revitalized by the "California, casual" design trend, and the long yarns of these products
     tend to wrap around the beater bars; the brushes may then damage the yarn. For both the wool and wool blend and shag products,
     Shaw recommends the use of a suction-only vacuum.

     3)   Replaceable paper vacuum bags do a better job of trapping the small particles that pass through cloth bag back into the room. High-
          efficiency vacuum bags, also called microfiltration bags, trap even smaller microscopic particles such as mold and mildew spores and
          dust mite byproducts, often found to be a source of allergies. All vacuum bags should be checked often and replaced when half full.
     4)   Make sure the belt is in good condition and that the brush or beater bar rotates when in contact with the carpet. To adjust the vacuum to
          the correct height setting for the carpet, raise the beater/brush bar to the highest setting and then lower it until it contacts the pile enough
          to slightly vibrate the carpet several inches away from the machine, but not low enough t cause significant slowing of the motor.
     5)   Change the vacuuming direction occasionally to help stand the pile upright and help reduce matting.

Spot and Stain Removal

A good checklist to handle spills should include the following items. Do not use any household cleaners other than those listed, since many
household products contain chemicals that may permanently damage your carpet.

Classic Carpets recommends Classic Carpet Cleaners Home Pro Spotter, Professional Strength Spot Remover. This product carries the Carpet
and Rug institute's (CRI) Seal of Approval certification. Additional cleaning products in the CRI certification program are listed at www.carpet-
rug.org. This product may be purchased from Classic CarpetsPlus Color Tile.

If you do not use any of the accredited cleaning products, follow the guidelines below:

1)   A solution of a mild liquid detergent (no more than 1/4 teaspoon of detergent to 32 ounces of water). A c/ear. non-bleach liquid dishwashing
     detergent such as
2)   Dawn, Joy or clear Ivory is recommended
     Do not use detergents that are cloudy or creamy because they may leave a sticky residue.
3)   A solution of 1 part white vinegar to 1 part water.
4)   White cloths or white paper towels.
5)   An ammonia solution of one tablespoon of ammonia to one cup of water Do not use on wool or wool-blend carpets or rugs

                                                                        - 18 -
         6)   Non-oily nail polish remover.
         7)   Chewing gum remover (freeze or solid type).
         8)   Spot remover specifically for grease, oil, or tar, such as
              Carbona or Energine.

         NOTE: Difficult stains on carpets made from solution-dyed
         fibers such as polypropylene (olefin) and solution-dyed
         nylon may be removed with a mild bleach solution (one part
         chlorine bleach to five parts water).
         WARNING: Do not use bleach solution unless you are
         absolutely cue fain your carpet is 100% solution dyed
         Carpet dye by of her systems will be damaged if in doubt,
         you can call us at 1-850-235-9953.


         Spot and Stain Removal Chart

         General Instructions -

         Prompt attention to spots and spills is essential. No carpet is
         stain proof, although many are stain resistant, which allows time
         to act.

              □    Remove as much of food spills as possible by
                   scraping gently with a spoon or dull knife.

              □    Absorb wet spills as quickly as possible by blotting
                   repeatedly with white paper or cloth towels.

              □    Always blot; never rub or scrub abrasively, as a fuzzy
                   area may result. When blotting, work from the outer
                   edge in toward the center of the spot to avoid
                   spreading the spill.

              □    Always follow up with water to remove detergent
                   residue that may become sticky and cause rapid re-
                   soiling.

              □    Draw out any remaining moisture by placing several
                   layers of white towels over the spot and weigh them
                   down with a heavy object that will not transfer color,
                   such as a plastic jug of water.

         Stain Removal Procedures

         Classic Carpet Cleaners Home Pro Spotter is recommended
         for all types of spot cleaning, or you may refer to the "Specific
         Stain Removal Procedures" in the chart on the next page. The
         following procedures are keyed to the stain, and all instructions
         should be used in the recommended sequence. Some stains are
         marked PRO, indicating that professions knowledge and
         equipment are necessary.

         A. Water Soluble Stains- Absorb as much as possible with
         white towels. Blot the stained area with white towels dampened
         with cool water until there is no more transfer of the stain onto
         the towels. If any of the stain remains, use the detergent solution
         previously described (1/4 teaspoon detergent to 32 ounces of
         water). Spray lightly onto the spot and blot repeatedly with white
         towels, working from the outer edge in toward the center of the
         spot to avoid spreading. Rinse thoroughly by spraying with clean
         water, and then blot or extract. Do not use too much detergent
         because the residue will contribute to rapid re-soiling

         A-1. As in A, but before using detergent, apply the white
         vinegar solution to a white towel and blot or spray



         A-2. As in A, but before using detergent, apply a household
         ammonia solution to a white towel and blot or spray onto spot.
         Do not use on wool or wool-blend carpet. Rinse as in A.

- 19 -
B. Oil-Based Stains —     Blot as much as possible with white paper towels. Apply the special oil and grease spot remover to a paper towel and
repeat blowing. (Protective gloves should be worn, as the solvent will quickly remove oils from the skin and could result in irritation.) Do not pour or
spray directly on the carpet pile, as damage to the backing or adhesive underneath could result; use the towels to transport the solvent to the
carpet. Repeat as often as necessary

Provide adequate ventilation! Do not use flammable solvents! Follow with procedures in A.

C. Freeze stains such as chewing gum and candle wax with ice or a commercially available product in an aerosol can. Shatter with a blunt object
and vacuum before the chips soften. Follow up with solvent as in B

D. Bleach - WARNING- Only carpets which are solution dyed are resistant to bleaching, but do not exceed the recommended concentration.
DO NOT USE THIS PROCEDURE UNLESS YOU ARE ABSOLUTELY CERTAIN THE CARPET IS SOLUTION DYED. CARPETS DYED BY
OTHER SYSTEMS WILL BE DAMAGED.

Products that are made with a blend of solution-dyed fiber and fiber that is not solution dyed (such as olefin/nylon blends) can not be exposed to
bleach without removing the color from the nylon fiber unless the nylon component is also solution dyed

For solution-dyed carpets or rugs with stains such as food dyes, fruit drink, and coffee not removed by A-1, use a solution of one part chlorine
bleach to five parts water.

Rinse several times with water to remove excess bleach so that none is tracked to other areas where there is conventionally dyed carpet.

PRO - Professional cleaner.

CLEANING

Even though vacuuming can remove most of the dry sol it is also necessary to clean your carpet on a regular basis to remove the oily, sticky soil
that builds up in the pile as a result of cooking vapors, air pollution, and tracked-in dirt. The particles of oily soil deposited on carpet fibers can
cause gradual but significant dulling of delicate pastel colors; the color isn't lost but is hidden under the film. If carpet is cleaned before it becomes
too unsightly, the cleaning chore will be easier and more successful. It is a myth that cleaning the carpet before it is absolutely necessary will
cause it to get dirty faster. Carpet in a typical household should be cleaned every 12 to 18 months depending upon the number of residents and
amount and type of activity. Choice of the proper cleaning system is important. Some systems may leave residues which promote re-soiling and
defeat the whole purpose of cleaning. The recommendations below represent the best current knowledge and should help prolong the time
between cleanings.

The cleaning system

We recommend the hot water extraction system, which research indicates provides the best capability for cleaning. This system is commonly
referred to as "steam cleaning," although no steam is actually generated. The process consists of applying a cleaning agent onto the pile and
using water in the extractor to recover the used solution and soil. This can be done from a truck-mounted unit outside the home with only the hose
and wand brought inside or, where a truck-mounted unit cannot reach, by a portable, self-contained system brought into the home.

Carpet cleaning equipment and cleaning products used as spotters, pre-sprays, and in-tank solutions should have certification in the
Carpet and Rug institute's Seal of Approval Programs. These products are listed at www.carpet-rug.org.

Professional carpet cleaners - it is to your advantage to use professional cleaners because their experience enables them to do a better job than
you can do yourself. Their equipment has more extraction power than the rental units available to you, and the carpet should dry more quickly.
True professionals have also made the investment in training to understand the equipment, to know the proper cleaning agents for the situation at
hand, and to recognize the differences in fibers and carpet construction.

Carpet Performance Characteristics

     1)   Sprouting - if loose ends or "sprouts" extend above the rest of the pile, clip them off even with the pile surface. Never try to pull them
          out. After clipping smooth the area with your fingers. Sharp edges on your vacuum cleaner, a child's toy, high heels, or animal claws can
          cause this condition

     2)   Pile Crushing ~ All carpet fibers will crush under heavy stationary loads. Crushing can be reduced by shifting furniture regularly.
          Crushed areas can usually be improved by covering the area with a damp, clean white cloth and then applying heat to the cloth with an
          electric iron on the lowest setting. To ensure that the iron does not damage carpet fibers. Test the carpet in an inconspicuous location
          such as a closet. Remove the cloth and restore the pile while it is still hot by brushing it lightly. Keep traffic off the carpet until it is dry.

     3)   Shading - After certain carpet styles have been subjected to traffic, you may notice areas that appear lighter or darker than other areas.
          Don't be alarmed. Shading is the result of the change in direction of the pile due to pressure from footsteps and vacuuming. Brushing
          the pile all in one direction may temporarily correct shading; however shading is part of the carpet styling and should be expected in
          varying degrees. Do not mistake shading for color fading.




                                                                          - 20 -
Hardwood Care

Protect the natural beauty of your Hardwood flooring

Here are a few simple maintenance steps that will help protect your investment and keep your Hardwood flooring looking like new.

□   We recommend Bona, a water based wood flooring cleaner available at our store.
□   For cleaning, make sure you...Use a damp cloth to blot spills and spots as soon as they happen. For tough spots, such as oil, paint, markers,
    lipstick, ink, tar, or cigarette marks, use acetone/nail polish remover on a clean white cloth, then wipe with a damp cloth. Always avoid
    allowing liquids to stand on your floor.
□   Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to prevent accumulation of dirt or grit that can
    scratch or dull the floor finish.
□   A more frequent dust-mopping or vacuuming schedule may be required in very sandy areas such as a beach home
□   Occasionally wipe the floor with a damp mop or cloth.
□   Periodically clean the floor with the manufactures recommended cleaners. Please call us. We can order the manufacture recommended
    cleaner. Many manufactures also recommends’ Bona Hardwood Flooring Cleaner, available at our store

While cleaning is easy, there are a few things to avoid:

□   Don’t use oil based, wax, polish, or strong ammoniated or abrasive cleaners.
□   Don’t use steel wool or scouring powder.
□   Don’t wash or wet-mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. This could cause swelling,
    warping, de-lamination, and joint-line separation, and void the warranty. Many cleaners will have a strong PH that can also strip the protective
    finish from your floors.
□   Don’t use any type of buffing machine.

Other routine care instructions:

□   For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card.
    Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.
□   For tough stains, use the manufacture’s recommended cleaners. Please Call Us.
□   Do not use any type of buffing machine.
□   Use protective mats
□   Good quality entry and exit mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that can
    otherwise be tracked onto your flooring. Do not use rubber-or foam-backed plastic mats as they may discolor the flooring. To prevent
    slippage, use an approved vinyl rug underlayment.
□   Use floor protectors on furniture
□   Use floor protectors and wide-load-bearing leg bases/rollers to minimize indentations and scratches from heavy objects. As a rule, the
    heavier the object, the wider the floor protector should be. Your local hardware store will carry these products.

Maintain relative humidity level

□   Maintain a normal indoor relative humidity level between 45 and 65% throughout the year to minimize the natural expansion and contraction
    of wood.
□   Heating Season (Dry): A humidifier is recommended to prevent excess shrinkage due to low humidity levels. Wood stove and electric heat
    tend to create very dry conditions.
□   Non Heating Season (Wet): An air conditioner, dehumidifier or periodically turning on your heating system can maintain humidity during the
    summer months. Avoid excessive exposure to water during periods of inclement weather.

Avoid sharp objects

□   While your Hardwood floor is one of the most wear resistant floors on the market, sharp or pointed objects can damage it nonetheless.

Watch your feet

□   Don't walk on your flooring with stiletto-style heels, spiked golf shoes, or cleats. They may cause indentations in your flooring.
□   Watch your pet's feet
□   Keep your pet's nails trimmed to keep them from scratching your flooring.
□   Rearrange your rugs and furniture
□   Periodically rearranging your area rugs and furniture will allow the flooring to age evenly. UV sunlight will soften the tone of different species
    of hardwood to varying degrees.
□   Protect the floor when moving
□   Use a dolly when moving heavy furniture or appliances. But first, put down a sheet of quarter-inch plywood or Masonite to protect the floor.
    Never try to slide or roll heavy objects across the floor.




                                                                       - 21 -
Laminate Flooring Care

Laminate Flooring is naturally durable; learn how to keep it looking great while standing up to the toughest household conditions.


□   Follow routine maintenance guidelines to clean your laminate flooring
□   Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor.
□   For tough spots, such as oil, paint, markers, lipstick, ink, or tar, use acetone/nail polish remover on a clean white cloth, then wipe the area
    with a damp cloth to remove any remaining residue.
□   Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to prevent accumulation of dirt and grit that can
    scratch or dull the floor finish.
□   Periodically clean the floor with cleaning products made specifically for laminate floor care. We recommend Bona’s Hard surface cleaner
    for Laminate Flooring.
□   Do not wash or wet mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. This could strip the protective
    finish, and/or cause swelling, warping, delamination, and joint-line separation, and void the warranty.
□   Do not use steel wool, abrasive cleaners, or strong ammoniated or chlorinated type cleaners.
□   Do not use any type of buffing or polishing machine.
□   For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card.
    Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.
□   A more frequent dust-mopping or vacuuming schedule may be required in very sandy areas such as a beach home.

Protect your laminate flooring to keep it looking like new

□   Entry mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that might otherwise be tracked
    onto your floor.
□   To prevent slippage of area rugs, use an approved vinyl rug underlayment.
□   Use floor protectors and wide-load bearing leg bases/rollers to minimize the chance of indentations and scratches from heavy objects. As a
    rule, the heavier the object, the wider the floor protector.
□   Maintain a normal indoor relative humidity level between 35% and 65% throughout the year to minimize the natural expansion and
    contraction of the wood.

    a. Heating season (Dry): A humidifier is recommended to prevent excess shrinkage due to low humidity levels.        Wood stove and electric
    heat tend to create very dry conditions.
    b. Non-Heating Season (Wet): An air conditioner, dehumidifier, or periodically turning on your heating will help to maintain humidity levels
    during summer months.

□   Avoid excessive exposure to water during periods of inclement weather.
□   Keep your pets nails trimmed to prevent them from scratching your floor.
□   Never try to slide heavy objects across the floor.
□   A protective mat should be used for furniture or chairs with castors.

Repairing your laminate flooring when damage occurs

□   In the event that accidental damage occurs to one of the planks, minor scratches or dents can be repaired using a Flooring Touchup or Color-
    fill Kit. This special touchup kit is a filler material, color coordinated to the color of your floor so that, when used properly, the repaired area is
    often invisible. The repaired area will hold up to foot traffic and wear just like the rest of your laminate flooring. Please call us and we can
    order the kits specific to your flooring. If you need assistance to replacing damaged planks, we can send one of our expert installers to do
    this for you.

Glueless laminate board replacement and repairs

□   Glueless laminate may be assembled and disassembled several times. Carefully disassembled glueless joints will retain their original locking
    integrity during re-assembly. New replacement plank(s) should be acclimated in the replacement area for at least 72 hours, to allow them to
    equalize to the conditions of the flooring in the room where the replacement(s) will take place.
□   Remove baseboard, wall base, or quarter-round as needed to replace the damaged board(s).
□   Take the flooring apart, 1 row at a time, by lifting the rows to detach them; then separating the individual boards. Be sure to stack the
    individual planks in the proper order for re-installation. This usually eliminates the need to cut planks for start or end of the row lengths.
□   Replace the damaged board with a piece from the edge of the original installation.
□   Insert the properly acclimated new plank(s) along the outer edge of the original flooring installation during re-assembly. This minimizes the
    chance that a newer plank might stand out from the wear condition of the original installation.
□   Re-install the baseboard, wall base, or quarter round, and the replacement-repair is complete. If you need assistance to replacing damaged
    planks, we can send one of our expert installers to do this for you




                                                                        - 22 -
Ceramic Tile Maintenance

Proper maintenance is the key to a trouble-free ceramic tile floor. One of the greatest things about ceramic tile is that it’s a true low-
maintenance material. Minimal effort will keep it looking great for years to come. A few steps taken when a tile installation is completed
will simplify maintenance considerably

□    Damp mop weekly

Caution: Wait at least 72 hours after installation (to allow new ceramic tile and grout to dry) before damp mopping.

□    Wipe glazed wall tiles periodically using a cloth or sponge dampened with a non-abrasive household cleaner. Vacuum glazed floor tiles
     regularly to remove dirt and other gritty particles, then damp mop or sponge with a water-based all purpose cleaner. Wax cleaners and oil-
     based detergents may decrease the slip resistance of ceramic tile. Remember not to use ammonia, as it will discolor grout.
□    Clean unglazed wall and floor tiles in a similar manner using a solution of water and soapless detergent instead of an all-purpose water-
     based cleaner.

GROUT CARE

□    Once the tile has been cleaned and dried (shortly after installation), grout joints should be treated with a silicone sealer. Grout, the material
     used to fill the spaces between tiles, is porous, and sealing it at this time will simplify maintenance in the future (epoxy grouts do not
     require a sealer).
□    We recommend you apply a sealer (grout joint application only) at least twice a year for maximum stain protection.
□    For all porcelain tiles, we recommend a grout release product to prevent finely powdered pigments from lodging in pores of porcelain surface.

Sealing your tile
Sealing tile grout gives your tile surface greater water and mildew resistance, and is indispensable for keeping grout from getting dirty. Unsealed
grout will absorb dirt, grease and grime such that it becomes impossible to clean. If you and your sales consultant have not discussed sealing your
grout, please give us a call and we can set up a time after the tile grout has cured to have it sealed. Sealing grout is an extra service. Showers and
bathrooms are highly recommended to have sealed to inhibit growth of mold and mildew in the grout. Sealing your grout is relatively inexpensive
and should be done at least every 1 to 3 years. Our carpet cleaning and restoration division of Classic Carpet can provide this service for
you if you desire.
     □    Heavy Traffic Areas Should be Cleaned and Sealed Twice a Year
     □    Moderate Traffic Areas Should be Cleaned and Sealed Once Every two years
     □    Light Traffic Areas Should be Cleaned and Sealed at Least Every 3 years.
Take caution what product you use to clean your tile after it has been sealed. Do not clean your tile with bleach or vinegar once it has
been sealed. A cleaner with an improper PH balance can remove the sealer. We carry a hard surface floor wipe system that come with
the mops and cleaner and is available at our store.


Heavy-duty cleaning

□    Neglected or heavily trafficked tile may require more intensive cleaning. Clean glazed wall tiles with a scouring powder or an all-purpose,
     water-based cleaner applied to a non-metallic pad. Rinse and wipe dry.
□    For glazed floor tiles, use a commercial tile cleaner, or apply a strong solution of an all-purpose, water-based cleaner or scouting powder
     paste. Let stand for five minutes, brush and scrub. Then rinse with clean water and wipe dry.
□    For heavy-duty cleaning of unglazed wall tiles, make a paste of scouring powder. Apply to surface and let stand for five minutes. Scour with
     a brush, rinse and wipe dry.
□    Unglazed floor tiles can also be cleaned with a scouring powder paste. Let stand for five minutes before scouring with a brush, rinsing and
     wiping dry. A small brush is suitable for most floors, but you may want to consider using a scrubbing machine for large areas.
□    To clean badly soiled countertops, apply a solution of scouring power and very hot water. Let stand for five minutes, and then scrub with a
     stiff brush and rinse.
□    Commonly available tile cleaning products can be used to remove soap scum, hard-water deposits and mildew stains. These products are
     available at local supermarkets or home service centers.
□    For soft water, use an all-purpose, water-based cleaner. Allow cleaner to stand for five minutes before lightly scrubbing with a sponge.
     Rinse well.

Cleaners

Prior to usage, consult the manufacturer of the cleaner, cleanser or detergent for more detailed instructions for use and the impact of
their cleaning solution to your tile product.

NEVER combine ammonia with products containing bleach – hazardous gases may result.

Do’s and don’ts

□    Do not use cleaners containing acid or bleach for routine maintenance.
□    Do not use wax cleaners, oil-based detergents or sealants to maintain your tile (exceptions are made for Quarry). The use of these products
     may decrease the slip resistance of ceramic tile.
□    Do not use harsh cleaning aids like steel wool pads or any scouring pads containing metal.
□    Do not use a cleaning agent that contains color on unglazed tile.
□    Do test scouring powders on a small area.
□    Do use a sealer on grout joints.
                                                                       - 23 -
□   Do have a damaged or broken tile removed and replaced only by a qualified tile contractor.

Use protective mats

□   Good quality entry and exit mats will help protect your ceramic tile from premature wear. They trap the dirt, sand, grit, and other substances
    such as oil, asphalt, or driveway sealer that would otherwise be tracked onto your floor. Mats are also suggested at heavy pivot locations,
    such as in front of your kitchen sink or stove.

Add protective pads to furniture

□   Protect your tile by affixing felt or similar pads to the legs of any metal, iron, wood, or plastic furniture that will be placed on it. Exterior metal
    furniture, which rests on tile floors or patios, may rust and cause staining.
□   Use recommended sealers and cleaners only.



Natural Stone Floors/Walls Maintenance
□   Use a penetrating sealer on quarry tiles
□   Quarry tiles are the only tiles that need a penetrating sealer. These sealers are absorbed into the tile, forming a stain resistant shield just
    below the surface. Most sealers will darken or change the appearance of the tile, and resealing is usually required every 12 to 18 months.

Stone maintenance

□   Stone products require unique care.
□   Proper care will preserve the natural stone’s original appearance.
□   Use a neutral cleaner with a pH between 7 and 10. Avoid all purpose cleaners or soaps containing water-soluble inorganic or
    crystallizing salts, harmful, alkali or acids.
□   Stone products should be sealed with either a penetrating or surface coating type sealer, depending on desired look.
□   Sealed surfaces should be tested periodically for effectiveness.
□   Many factors will contribute to the length of time a sealer will last, including the type and texture of stone, wear factors, cleaning methods
    used, weather conditions and sun exposure.

With proper care, tile and stone products will look great for years to come.

Classic Carpet Service, another division of our company, is IICRC Certified in the cleaning and restoration of carpet, tile and upholstery.
Please call us for all your professional cleaning needs.




                                                                         - 24 -
Vinyl/Linoleum (Resilient) Floor Care

To keep the lasting shine and fresh feel of your investment for as long as possible, we recommend that you...

DO

□    Wipe up spills as soon as possible. Remove dried spills with the manufactures recommended floor stripper and Cleaner on a white cloth.
□    Wash your floor occasionally with the manufactures recommended or an equivalent no-rinse floor cleaner. We carry and recommend Bona
     Hard Surface Floor Wipe System.
□    Use the manufactures recommended floor stripper for heavy duty cleaning.
□    Use the manufactures recommended floor finish to return your floor's original shine if it begins to dull over time.

DON'T


□    Use detergents, abrasive cleaners or "mop and shine" products - they may leave a dull film on your floor and/or cause the finish to yellow..
□    Use paste wax or solvent-based polishes.
□    Use a beater bar when vacuuming because it can visibly damage the floor surface.
□    Use highly abrasive scrubbing tools.

PROACTIVE PROTECTION FOR YOUR FLOOR


□    When moving appliances or heavy furniture, lay a plywood panel on your floor and "walk" the item across it. This protects your floor from
     scuffing and tears.
□    Use floor protectors on furniture to reduce indentation. As a general rule of thumb, the heavier the item, the wider the floor protector needed.
□    Be careful with rolling casters. They can damage the floor. Therefore, we do not recommend them. If you choose to use them, the double
     wheel type are the best option.
□    Place a walk-off mat at outside entrances to reduce the amount of dirt brought into your home. We do not recommend the use of rubber- or
     latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor. We
     suggest a non staining vinyl-backed mat or a woven rug that is colorfast. Most of these products are identified "colorfast" by the
     manufacturer.

IMMEDIATELY AFTER INSTALLATION


□    For 8 hours after seam application, protect the sealed seams on your flooring from traffic. It will appear to be wet after application; please do
     not wipe it up. This will ensure the proper seam bond. If your seams are disturbed before they're dry, permanent damage may result.
□    Maintain room temperature at 65 degrees Fahrenheit for 48 hours after installation is completed. This assures proper curing, setting and
     bonding of products.
□    The adhesive under your floor needs time to thoroughly dry after installation. Therefore we recommend that you do not scrub or wash your
     floor for five days. Our installers will initially clean your floor after application.


Tips on cleaning your floor

As with all stains, if possible, remove any spills as soon as possible.

Crayon


□    Rub the stain with mineral spirits* or turpentine* on a clean white cloth. (*May be combustible/flammable please follow instructions on label.)
□    Scrub the area with the manufactures recommended floor stripper and a nonabrasive white scrubbing pad, following instructions on the label.

Lipstick


□    Rub the stain with rubbing alcohol (isopropyl alcohol)* on a clean white cloth. (*May be combustible/flammable please follow instructions
     on label.)
□    If stain is still visible, rub the stain with mineral spirits* or turpentine* on a clean white cloth. (*May be combustible/flammable please follow
     instructions on label.)
□    Scrub the area with the manufactures recommended floor stripper and a nonabrasive white scrubbing pad, following instructions on the label.

Grape Juice/Wine


□    Scrub the area with the manufactures recommended floor stripper and a nonabrasive white scrubbing pad, following instructions on the label.

Mercurochrome/Merthiolate


□    Scrub the area with the manufactures recommended floor stripper and a nonabrasive white scrubbing pad, following instructions on the label.

Mustard**

                                                                       - 25 -
□      ** These stains may not be entirely removable from vinyl no-wax floors.
□      Scrub the area with Armstrong New Beginning® Extra-Strength Floor Stripper and a nonabrasive white scrubbing pad, following instructions
       on the label.

Pen Ink**


□      ** These stains may not be entirely removable from vinyl no-wax floors.
□      Rub the stain with rubbing alcohol (isopropyl alcohol)* on a clean white cloth. (*May be combustible/flammable please follow instructions on
       label.)
□      If stain is still visible, rub the stain with mineral spirits* or turpentine* on a clean white cloth. (*May be combustible/flammable please follow
       instructions on label.)
□      Scrub the area with the manufactures recommended floor stripper and a non-abrasive white scrubbing pad, following instructions on the
       label.

Permanent Marker**


□      ** These stains may not be entirely removable from vinyl no-wax floors.
□      Rub the stain with mineral spirits* or turpentine* on a clean white cloth. (*May be combustible/flammable please follow instructions on
       label.)
□      If stain still shows, very carefully wipe with fingernail polish remover containing acetone (follow use instructions on label) on a clean white
       cloth.
□      If stain still shows, rub the area with rubbing alcohol (isopropyl alcohol)* on a clean white cloth. (*May be combustible/flammable please
       follow instructions on label.)
□      Scrub the area with the manufactures recommended floor stripper and a nonabrasive white scrubbing pad, following instructions on the label.

Asphalt Driveway Sealer/Shoe Polish**


□      ** These stains may not be entirely removable from vinyl no-wax floors.
□      Rub the stain with mineral spirits* or turpentine* on a clean white cloth. (*May be combustible/flammable please follow instructions on
       label.)
□      If stain still shows, rub the area with rubbing alcohol (isopropyl alcohol)* on a clean white cloth. (*May be combustible/flammable please
       follow instructions on label.)
□      Scrub the area with the manufactures recommended floor stripper and a nonabrasive white scrubbing pad, following instructions on the label.

Hair Dye


□      Rub the stain with rubbing alcohol (isopropyl alcohol)* on a clean white cloth. (*May be combustible/flammable please follow instructions
       on label.)
□      If stain still shows, use mineral spirits* or turpentine* on a clean white cloth. (*May be combustible/flammable please follow instructions
       on label.)
□      If stain still shows, very carefully wipe with fingernail polish remover containing acetone (follow use instructions on label) on a clean white
       cloth.
□      Scrub the area with the manufactures recommended floor stripper and a non-abrasive white scrubbing pad, following instructions on the
       label.

Paint/Varnish


□      If paint stain is wet, wipe up the stain with water on a clean white cloth.
□      If paint stain is dry, carefully scrape residue with a thin spatula.
□      If stain still shows, rub the area with rubbing alcohol (isopropyl alcohol)* on a clean white cloth. (*May be combustible/flammable please
       follow instructions on label.)
□      If stain still shows, use mineral spirits* or turpentine* on a clean white cloth. (*May be combustible/flammable please follow instructions
       on label.)
□      If stain still shows, very carefully wipe with fingernail polish remover containing acetone (follow use instructions on label) on a clean white
       cloth.
□      Scrub the area with the manufactures recommended floor stripper and a nonabrasive white scrubbing pad, following instructions on the label.

Nail Polish


□      Very carefully wipe with fingernail polish remover containing acetone (follow use instructions on label) on a clean white cloth.

Rust


□      Apply the manufactures recommended floor stripper to the stain and let it stand for five minutes. Scrub vigorously with a stiff-bristle brush or
       nonabrasive white scrubbing pad, wipe, rinse, and let dry.
□      If traces remain, rub with a soft cloth dipped in a solution of oxalic acid and water (1 part acid to 10 parts water).
                                                                          - 26 -
□   NOTE: Please follow instructions and cautions on label, as oxalic acid is poisonous.

Cigarette Burns or other burns


□   The procedure depends on the exact construction of your floor. Consult your retailer.

Black Heel Marks


□   Scrub the area with the manufactures recommended floor stripper and a nonabrasive white scrubbing pad.
□   If stain still shows, rub the area with a non abrasive cleaner.
□   If stain still shows, rub the area with rubbing alcohol (isopropyl alcohol)* on a clean white cloth. (*May be combustible/flammable; please
    follow instructions on label).




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Classic CarpetsPlus Color Tile Warranty
We stand behind all of the work provided by the independent flooring specialists within our Company
Our experts:
• are licensed
• are insured to Classic CarpetsPlus Color Tile
• meet or exceed industry standards for flooring installation
• have been selected by Classic CarpetsPlus Color Tile for their craftsmanship, reliability, timeliness and
 customer service
• deliver quality services that are guaranteed by Classic CarpetsPlus Color Tile for 1 year after date of installation to
 be free from workmanship defects.



We offer a Lifetime Warranty on flooring Installation. Please call us for details.




Thank you for your business, we hope this information adds to the enjoyment of your new
flooring!




    CLASSIC CARPETSPLUS COLOR TILE
                                                         America’s Floor Store

                                              CARPET – WOOD – VINYL – TILE
                                               NATURAL STONE & MARBLE

414-A Thomas Drive                                                                                             (850) 235-9953
Panama City, Beach, FL 32408                                                                              Fax: (850- 236-8161




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