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Elevator Paper

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									Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
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                                Patiently Waiting on the Elevator:

               Obeying Rules in an Office Building Elevator in the Middle East

                                             EDF 6938

Waiting on the Elevator

Waiting in an elevator can sometimes be a tense and arduous process for many people in the
world. Being in an elevator puts people in close proximity and in situations in which they are
not normally used to being in. Elevators in office buildings were designed to help expedite
travel times in building for workers and customers. The purpose of the elevator is to get
customers/workers to higher levels in increasingly taller buildings more efficiently than they
would on otherwise slower escalators and stairs. Cultural norms in the Middle East and in
America are very similar.

Many people in the Arabic culture value their space and privacy. However, riding in elevators
violates the cultural norms in Middle Eastern society of providing space between the riders.
Hewitt (2002) speaks about how “when someone acts in a manner that others find strange,
unexpected, or untoward, it is likely that a social norm or rule will be invoked at some point”
(160). This is true of elevator behavior in the way that certain rules/norms are automatically
enforced through either ignoring or becoming complicit.

There are also male/female relationships in Middle Eastern society that are not prevalent in
American society. Males and females are generally segregated which adds a whole layer to
behavior in elevators. Persons that ride elevators must try to maintain their space while riding to
their floor and not violating another person’s space. These strangers must keep the elevator
running and moving to each floor while cooperating and maintaining certain rules/not
maintaining those rules.

Some of the rules of an elevator are specific to a culture and some are not. The rules that are
listed below can apply in any country that has similar privacy values to the United States such as
in the Middle East in Abu Dhabi. As Hewitt (2002) says “the fundamental task people face as
they interact is to coordinate their lines of conduct” in “whether the social act they are creating is
a handshake, a conversation, an argument, or a romantic encounter, each person must fit his or
her conduct with the conduct of others through the process o role taking and role making” (161).
This area is where the Middle East and America differs in that males and females have taken on
different, more segregated roles in society. This in turn affects the way in which the elevator
operates and the ways in which people behave in the elevator.

The Unifying Theme: Upholding the world/reality of riding elevators in an office building

Elevators are there to help persons who would like an easier way of riding to their floor without
taking the stair way. Tacit rules suggest that riders attempt to get to their floor with as little
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conversation or contact with the others riders as possible. To meet this goal, the riders much try
to maintain their private space and pay attention to the other rider’s position in the elevator, floor
buttons.

Elevator riders cooperate in a positive manner in order to help the elevator run smoothly from
floor to floor. Most work together in case an individual does not follow the elevator rules (rule
breaking)

Elevator riding situations require that each of the participants try to give one another their space
within the elevator while still paying attention to the rules of the elevator. They all pay attention
to the following

   1.                                              The elevator’s official and unofficial rules
   2.                                              The amount of space that is within the elevator
   3.                                              The level of privacy that individuals have
   4.                                              The behaviors that are expected at each of the
        four elevator riding stages
   5.                                              The efforts to get each person to each floor with
        as little communication as possible
   6.                                              The efforts to get each person to each floor with
        cooperation on pressing the buttons
   7.                                           All actions of working together that keep the
        elevator running and operating as smoothly as possible.


These actions by the riders tend to be opposite of the way in which they behave within normal
Middle Eastern society. Men and women cooperate together in a tightly confined space. The
riders give up their own person space for the common good of moving up to the next floor in an
efficient manner.

Definitions

-Accommodating effort-Any act that is performed by elevator riders which is intended to help
other riders get to their particular floor or ride the elevator with minimal problems. This can be
pressing a button or holding the door for another rider.

-Elevator Rider-This is any person in the office building that is riding on the elevator/or waiting
outside of the elevator.

-Entering the Elevator Reality-The full set of rules as well as societal expectations that make up
riding on the elevator. This is also the time that is spent while that person is entering or standing
outside of the elevator.
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-Exiting the Elevator Reality-The full set of rules as well as societal expectations that make up
exiting the elevator. This is also the time that is spent while that person is exiting or holding the
door while exiting the elevator.

-Indifference-The time that is spent in the elevator trying to not look others and to maintain
one’s own space.

- Interference-When an individual violates the norms and rules that govern elevator riding such
as talking with another rider or with a stranger.

-Space within the elevator/outside of the elevator-The physical space that makes up the elevator
inside and outside.

-Official rules-The rules that govern elevator riding as well as any expectations that make up the
time spent in and around the elevator

-Social Equilibrium-the condition that exists when all of the persons follow the Elevator rules
and the Elevator reality is not bothered.

-Standing in the Elevator Reality-the full set of rules as well as societal expectations that make
up standing in the elevator.

-Wait-time in the elevator-The literal time that is spent waiting in or for the elevator.

Elevator Riding Assumptions

This is everything that the elevator riders (Emiratis, Expatriates, workers) all are cognizant of as
they enter, sustain, and exit the elevator reality. The assumptions are brought to the forefront
only when one of the participants violates the actual reality. This can occur in several instances
on the elevator such as waiting for the elevator, being inside of the elevator as well as exiting the
elevator.

      This is an elevator/multiple elevators in an office building like all other office buildings
       in the Middle East/America. The building is the Abu Dhabi Education Council in
       downtown Abu Dhabi.

           o All elevators operate in a similar manner. The participants in the elevator do no
             need to learn a different way to operate in these elevators because they are all the
             same model and type.
           o The rules of the elevator are implicit in that the riders should already know and
             have the experience of riding an elevator.
           o The elevator will move in a normal manner. This is determined by the
             participants/riders as they cooperate.
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       The participants in this elevator are very similar in that they all work or have some
        business to do in the office building. They will respect the rules that govern elevator
        riding.

           o All of the participants in the elevator share the same goal of efficiently moving to
             their particular floor in an effective manner.
           o The participants all want to move to their particular floor without violating the
             elevator rules.
           o Woman/Men are all expected to know the cultural rules that govern men/women
             relationships in an Arab society.
           o Individuals that are from different countries/societies are still expected to operate
             according to the cultural norms that govern men/women relationships within the
             country.

       The participants will not expect me to violate any of the elevator riding rules even though
        I will be taking notes which is out of the ordinary. I will be riding to a particular floor
        each time and will press or ask to press a particular button from the riders/participants in
        the elevator.

       The entering the elevator/standing in the elevator/exiting the elevator realities will all
        move forward without any issues.


       The riders will all follow the elevator rules in pressing buttons and riding to particular
        floors.

       If all of the elevator participants follow the elevator manners then the elevator will move
        smoothly from floor to floor and participants will reach their intended outcome with very
        few difficulties.


           o Most of the time elevator participants will not hold up the elevator from moving
             from floor to floor.
           o The participants who do violate elevator rules will generally try to move back to
             social equilibrium. Those who do not move back to social equilibrium will be
             addressed by riders.


Coded Behaviors and Social Rules

Staying in role: Elevator participants will stay in their particular roles according to the way that
other participants stay in theirs.

Rules
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   1. Make sure that other’s private space is not encroached upon (moving too close to another
      rider in the elevator), directly communicating with them, staring at them. The
      participants do not touch each other unless the elevator does have any room.
      (“He presses the 2nd Floor and moves to the left side of the elevator”) (Martin 2/2/18-19)
      (“As EPW2 Steps off, EPW1 stays in the same position near the front of the elevator”)
      (Martin 3/6/1-2)
      (“Has not turned to watch their companion exit the elevator”) (Marshall 2/4/22-23)

   2. Elevator participants stand at least 1 foot apart on opposite sides of the elevator unless
      there is not enough space in the elevator.
      (“I move to my left keeping to the front of the elevator”) (Marshall 2/5/25-26)
      (“I move towards the back right of the elevator, facing the door”) (Bassell 1/2/3-4)
      (“I move toward the back of the elevator and they both stand near the front”) (Martin
      3/5/30-32)


   3. Communication is prohibited by strangers unless greeting or asking a question (ie
      pushing a button/what floor is one headed to). Communication is not prohibited if the
      riders know each other or are familiar with one another. Participants do not look at each
      other riders but for a short moment unless they know them
      (“The conversation is work related”) (Martin 3/5/20-21)
      (“As we are talking we both make eye contact”) (Martin 3/5/37-38)

Restoring Social Equilibrium- When a participant violates the normal rules of the elevator then
the other participants attempt to return the elevator to social equilibrium by doing one of several
things. This is done by correcting the behavior that created the violation by the participant in the
situation.

Rules

1. Occasionally people may break the normal rules of non-communication either verbally or
   non-verbally. When this is done elevator participants may return to social equilibrium by
   other participants ignoring them or responding in kind continuing to break the normal rules
   of the elevator. Rule violations generally illicit responses from other elevator participants
   which can be inclusive of complicit breaking of rules as well.
           (“They didn’t look at each other and continued to look forward but were still
           communicating”) (Martin 2/4/23-24)
           (“Rider 1 looked up towards Rider 2. Did he also glance at the “floor indicator”)
           (Bassell 1/2/18-19)
           (“He smiles, turns quickly to face the front of the elevator and looks down at the
           floor”) (Marshall 2/5/39-41)
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                               Phase 1: Standing outside the elevator

Looking:

       The participant looks at the elevator buttons to see if they are pressed or not pressed.
The rider also looks at other riders standing outside and waiting to enter the elevator.

Rules:

         1. The participant looks at the elevator buttons to see if the elevator call button is
            pushed. If the button is already pushed then they look for their area to stand in.
            Generally the participants glance at one another and then look away.
            (“He looks at the elevator buttons on the side”) (Martin: 2/2/12)
            (He looks at the elevator buttons”) (Martin: 2/3/24)
            (“Presses the elevator call button”) (Marshall: 2/2/45)



Positioning:

        Walking toward the elevator with the thought/idea of entering the “entering the elevator
reality” and getting to their particular floor. The participants will stand in a particular area
outside of the elevator.

Rules:

         1. The participants walk up to the elevator buttons and find a place to stand in front of
            the doors. They will not stand close to one another and attempt to give each other
            personal space on the ground floor. They stand in a particular place depending on
            how quickly they would like to enter the elevator. How close they stand depends on
            how familiar they are with one another. Strangers do not stand close to one another
            whereas friends are familiar will stand in close proximity.
                 (“She looks at the elevator buttons as they are coming down and moves over to
                the other side of the floor.”) (Martin: 3/3/15)
                (“I approach and stand several feet away from them, on their left”) (Marshall:
                3/2:3/47-1)
                (“Rider 2 is about 3 steps behind in approaching the elevator”) (Bassell: 1/1/20-
                21)


         2.           Riders who seem to be rushing look up at the elevator sign to determine which
              elevator is coming the fastest and stand near those elevator doors in order to enter
              first. They generally stand as far away from another elevator rider while waiting for
              the elevator to come. This depends on if they are friends or not. As the elevator
              comes closer to the floor, the riders then walk closer to the elevator that is coming the
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            fastest according to the numbers on the top of the doors. (Violation)-The elevator
            rider moves away from the doors as the elevator is coming downward.
                    (“They both stood near the front and paid little attention to me. They were
                    speaking about where they were going to go eat for lunch.”) (Martin: 2/4/21)
                    (“The elevator door opens and she rushes to enter”) (Martin: 3/3/1-2)
                    (“The woman is the closest to the opening elevator, and gets through the open
                    doors first” (Marshall: 2/3/8-9)



Pressing:

       This is the time when the participant is going up to the elevator buttons and pressing the
up or down button to call the elevator to the ground floor or whichever floor the participant is
standing on.

Rules:

      1. Riders will generally go up and press the elevator button, if no one else that is waiting
         for the elevator has. Participants can go to the elevator call button and press the call
         button at any time. (Violation)-Occasionally riders will press the elevator call button
         multiple times if they feel that the elevator is taking a very long time. Generally the
         rider tries to make an accommodating effort toward another rider that is trying to get
         on the elevator.
         (“She presses the elevator button”) (Martin: 3/2/36-37)
         “They walk up to the elevator doors and press the button”) (Martin 3/5/19-21)
         (“The shorter ones presses the elevator”) (Martin 3/8/9-11)
Talking:

        The time when a person goes up to the elevator and while waiting speaks with another of
the elevator participants. Violation of this rule can sometimes upset the social Equilibrium if
another rider is not familiar with them. This is the start of the riders having indifference toward
one another.

Rules:

         1. The participants generally only speak with other riders with whom they know or can
            identify with.
            (“I say hi, we shake hands and we ask each other how everything is going.”) (Martin:
            2/5/31-32)
            (“He is speaking to Rider 1 as they approach the door”) (Bassell 1/1/31-32)
            (“Neither rider acknowledge my entrance”) (Bassell 1/2/3-4)


         2. The participants do not talk with strangers. These strangers tend to be other workers
            in the building and or people that have business who are coming to see someone else
            in the office building. (Violation)-The participant speaks with a stranger. The social
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           equilibrium is generally restored when the rider that is not familiar with the other
           rider either speaks out one or two sentences and then becomes quiet again or when
           the other rider just ignores the speaker.
           (“Neither rider acknowledge my entrance”) (Bassell 1/2/3-4)
           (“He sighs and says “whew”) (Marshall 2/3/36)
           (“He continues looking downward until the elevator stops on the 3rd”) (Martin
           3/7/23-24)


Waiting:

       This is the time period before “Entering the elevator reality” when a rider/participant is
waiting for the elevator to come down to the ground floor. This period generally takes about 1 to
3 minutes.

Rules:

   1. The participants wait during this time for the elevator to come down to the ground
      floor/whatever floor they are waiting on. hey generally look for something to occupy
      their time while the elevator is coming down/up such as the following
       (“She puts her hands by her side”) (Martin: 3/6/8-9)
      (“I can see her slouch to the side a little bit”) (Martin 3/6/10)
      (“As the elevator goes up she stares at the elevator door”) (Martin 3/4/15)

   2. The body language of an individual is usually one of indifference and impatience. IE A
      person tapping their feet or a person staring at the elevator doors.
      (“EPW Stares at the elevator door and they continue to have a conversation”) (Martin
      3/6/6-7)
      (“She glances at her watch”) (Marshal 1/3/22)
      (“She gazes down to the floor”) (Marshall 1/3/24)

Notes: The period of time while the riders are waiting is probably the time when most rules will
be violated or broken.
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                                  Phase 2- Entering the elevator

Entering:

         This is the period when a participant enters the elevator and starts the process of coming
“into the elevator reality”. The process takes only 20 to 40 seconds and requires the cooperation
of all of the participants.

Rules:

         1. Riders may enter the elevator. The person that is standing nearest to the door during
            the previous phase enters the elevator first. Generally female riders enter the elevator
            first. Both genders of riders tend to hold the elevator door for others and do not
            differentiate based on gender.
            (“She enters elevator number 2, and moves to the left as I enter behind her”)
            (Marshall 1/3/8-9)
            (“The women enter the elevator first, followed closely by the men” (Marshall 1/4/18-
            19”)
            (“Elevator door opens and she rushes to enter”) (Martin 3/2/1-2)

Greeting:

        This is the period where a participant steps on the elevator and greets/not greets one of
the other riders on the elevator. They generally say good morning/good afternoon or if they are
Arabic then they say hello in Arabic

Rules:

         1. After stepping onto the elevator the participants generally do not say any greetings or
            salutations. Many will only respond with good morning or good afternoon if the
            person that is on the elevator already says something first. (Violation) The person that
            is not on the elevator first says a greeting or salutation to others.
            (“As I walk in I say good morning and she responds in kind”) (Martin 3/3/9-10)
            (“I step on and say good morning and they respond to me in kind”) (Martin 3/5/30-
            32)
            (“He reached in front of me to hit the “2” and never made eye contact or said
            anything”) (Bassell 1/3/25-27)

         2. Many participants nod with their heads in order to acknowledge the other riders on
            the elevator. The greeting depends on their cultural background and cultural identity
            as well as the clothing items that they are wearing. Emirati Men generally greet other
            Emirati men as well as other Expatriate women/men on the elevator with an Arabic
            saying.
             (“He says good morning as he steps on. He looks me in the eyes and then glances
            elsewhere in the elevator”) (Martin 3/7/21-23)
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            (“We say a greeting in Arabic and he stands near the front of the elevator”) (Martin
            2/6/18-19)
                       i. (Violation) An Emirati man saying good morning in English.
                          (“He says a greeting in Arabic and in English”) (Martin 2/9/21-22)

Pressing:

    This is the time immediately after entering the elevator when the elevator rider presses the
elevator button for the floor that they wish to go to. The elevator rider walks in and looks at the
call buttons

Rules:

   1. Generally after walking into the elevator and saying a greeting the elevator rider or
      participant looks over to the call button area. There are then four options that the rider
      takes. The rider/participant presses the button for their particular floor and moves over to
      their area on the elevator. The rider/participant looks at the buttons and if it is already
      pressed presses the button again. The rider/participant looks at the buttons and if it is
      already pressed moves over to their area. The rider/participant looks at the buttons and
      asks if another of the riders and then asks if they need one of the floors.
      (“He presses the second floor button”) (Martin 2/9/34-35)
      (“He immediately presses the 6th Floor button”) (Martin 2/3/20-21)
       (“He looks at the buttons and the 6th Floor button is already pressed so he does not push
      it”) (Martin 3/3/37-38)

   2. If the rider is male then generally the males takes initiation in social cooperation and
      presses the button for the other females as they step onto the elevator. (Violation) A
      female presses the buttons for a male as both “enter the elevator reality”. After
      completing this task the elevator riders then move into the next set of tasks that they must
      complete in order to get to their floor.
      (“Holding the door so I may enter the elevator”) (Marshall 1/5/33-35)
      (“I say nice catch”, and he says something to the effect of “I am not so old after all”,
      makes eye contact again, and smiles”) (Marshall 1/5/36-37)
      (“She asks if I need a floor.”) (Martin 1/4/14)

Responding:

When a rider responds to the other rider after being greeted first during the “entering the elevator
reality”. The rider generally responds to the greetings of the first rider. This response can be
either verbal or nonverbal.

Rules:

         1. After being greeted with either good morning/good afternoon or an Arabic greeting
            then then rider generally responds with something in kind The rider can also respond
            with some type of non-verbal communication which can be a head nod or looking
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            over at the other rider with their eyes.(Violation) The rider does not respond with any
            type of response.

            (“As I walk in I say good morning and she responds in kind”) (Martin 3/3/9-11)
            (“She steps on the elevator and does not say anything”) (Martin 3/3/37-39)
            (“R1 does not respond”) (Bassell 1/5/46)


Positioning

    After stepping onto the elevator the rider stands in the area of the elevator where he/she feels
most comfortable. Most people tend to gravitate toward the back of the elevator and stand on a
particular side.

Rules:

         1. After entering the elevator and pressing the call buttons the rider then tries to find a
            space in the elevator in which to stand. Riders attempt to give each other the
            maximum amount of private space by standing mostly on the opposite sides of each
            other as far away as possible. Elevator riders tend to make an accommodating effort
            toward one another while positioning themselves. Riders are not officially on the
            elevator until they have established their placement within the elevator.
            (“The woman is positioned at the rear of the elevator, on the right, I am at the middle
            on the left, and the man takes a position in front of the right button panel”) (Bassell
            1/5/45-47)
            (“They both move toward the right rear of the elevator”) (Pleasant 2/2/5-6)
            (“Then moves to the side wall”) (Pleasant 2/3/17)

Repositioning

    After the rider enters the elevator they look to see where the other riders are standing and
find a position in the elevator according to this. The rider tends to move to the opposite side of
the individual that is on the elevator first. Repositioning allows the riders to reset the rules that
govern the elevator and give them a fresh start if they have violated any of the rules.

Rules:

         1. After the first riders position themselves within the elevator the other elevator
            participants enter the elevator. Riders try to make accommodating efforts toward
            other riders by not violating their private space.

         (“She presses the 4th Floor button and moves to the back left side of the elevator”)
         (Martin 3/3/9-10)
          (“I am standing on the right side of the elevator and she walks over to the opposite
         side.”) (Martin 3/3/2-5)
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       (“She enters elevator number 2, and moves to the left as I enter behind her”) (Marshall
       1/3/10-11)

       2. After the elevator becomes more crowded then the participants attempt to find
           different areas within the elevator to move to. This is done in order to find a level of
           comfort within the elevator in order to maintain social equilibrium
       (“She is blocking the button bank so I turn to my right.”) (Marshall 1/3/13-14)
       (“I stand near the back right corner of the elevator”) (Martin 2/2/5-7)
       (“I move over to the right side of the elevator”) (Martin 2/3/33-34)
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                                Phase 3: Waiting in the elevator

        This is the period of time when the rider/participant has entered the waiting phase of their
journey on the elevator. Their wait time in the elevator makes up the entire time that they are on
the elevator. They move into the next phase after the elevator stops on the floor that they wish to
exit on.

Waiting for their floor

The elevator participant waits for their particular floor to come as they are standing in the
elevator.

Rules:

   1. The rider/participant waits for the elevator floor to come during this period of time while
      riding. This period time of time can vary from a few seconds to up to several minutes. It
      depends on the number of passengers in the elevator. Participants many only exit this
      phase when the elevator stops on their particular floor in the building.
      (“The elevator stops on the 4th Floor and she steps off quickly.”) (Martin 3/3/20-21)
      (“The doors of the elevator open, and without looking up, she advances out of the
      elevator, walking out and crossing the hall toward where the gate hallways are located.”)
      (Marshall 1/3/24-26)
      (“The elevator stops on the 4th Floor and she steps off quickly”) (Martin 3/3/
      20-22)

   2. Rider/participants do not violate the private space of the other riders on the elevator while
      in this phase.
      (“R2 went straight in to the back right of the elevator, while R3 came in and stood just
      left of center, halfway back. R1 then entered and turned left to hit the “5” button.”)
      (Bassell 1/3/8-12)
      (I move to the same side as them in order to accommodate the female (EW1)) (Martin
      1/3/11-12)
      (I move toward the back of the elevator and they both stand near the front.) (Martin
      3/5/39-40)


Approaching the floor

This is the time where the elevator participant changes their behavior as the elevator comes to
their floor in the building.

Rules:

   1. As the elevator approaches the floor riders/participants will begin preparing to exit the
      elevator by moving around. Females and males who were approaching the same floor
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         would observe societal codes. Females exit first and then males afterward. Riders who
         are not exiting will move to the back of the elevator as the elevator begins to approach a
         particular floor
         (“The elevator goes up he looks at the elevator buttons and moves forward”) (Martin
         3/3/14-18)
         (“I am standing on the left side of the elevator and he stands near the front”) (Martin
         3/4/23-25)
         (“As EPW2 Steps off, EPW1 stays in the same position near the front of the elevator”)
         (Martin 3/5/19-20)

Looking

During this time the elevator participant attempts to find something else in the elevator to look at
besides the other riders. Occasionally they glance at the other riders and try not to have them
look each other in the eyes.

Rules:

   1. While waiting on the elevator, participant/riders generally look for something to occupy
      their time and this is done by staring at certain objects. Participant/riders generally glance
      at one another for only a few moments before focusing their attention on another object
      within the elevator. Riders may not stare at one another. (Violation) A rider staring at
      my notepad as I take notes.
      (“We make eye contact before he looks down at the floor”) (Martin 2/2/29-30)
      (“He looks at me directly in my eyes and then glances at my notepad”) (Martin 2/3/9-11)
      (“The doors of the elevator open, and without looking up, she advances out of the
      elevator, walking out and crossing the hall toward where the gate hallways are located.”)
      (Marshall 1/3/24-26)

   2. While talking the riders will not look at each other.
      (“She does not say anything, nor does she look up from her clipboard“) (Marshall 1/3/17-
      19)
      (“Both gaze forward and say nothing”) (Marshall 1/6/9)
      (“It looks as if he is staring at the elevator doors”) (Martin 2/9/14-15)


Talking

Rules:

   1. Riders/participants generally do not speak with one another if they do not know or are not
      familiar with one another. Riders/participants that do know each will engage in small
      talk for a few moments while riding.
      (“I say “nice catch”, and he says something to the effect of “I am not so old after all”,
      makes eye contact again, and smiles.”) (Marshall 1/5/35-37)
      (“Then, bagman says, “Oh I wanted where you were going….on three…. I don’t know
      why I punched two”.) (Marshall 1/7/6-7)
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         (“I look up and she turns away from me.”) (Martin 3/3/16-17)

   2. Males and Females that are Emirati do not communicate with one another while riding
      the elevator. Expatriate Males/Females as well as Emirati Males will communicate with
      each other while riding
      (“I can see that EW looks at me for a few seconds.”) (Martin 2/9/22-24)
      (“They ignored me, walked in, and stood on the left side”) (2/4-5/40-1)
      (“We say a greeting in Arabic and he stands near the front of the elevator and presses the
      2nd Floor.”) (2/6/15-18)

Positioning

Rules:

   1. Rider’s position themselves on the elevator depending on the time in which they enter the
      elevator. Positioning also depends on the gender of the riders. Males generally stand
      opposite of one another depending on if there are any females on the elevator.
      (“I stand near the back right corner of the elevator” (Martin 2/2/18-19)
      (“I turn around in the elevator”) (Martin 2/2/29-31)
      (“He proceeds to stand near the front of the elevator with little space between him and the
      door”) (Martin 2/3/20-22)

   2. The riders try to position themselves as far away from each as possible in order to
      provide ample physical space. If both males and females are standing on the elevator
      then they tend to gravitate toward opposite sides.
      (“She adjusts her glasses and moves to the front of the elevator”) (Martin 2/5/12-13)
      (“Em Moves over to the same side that I am on”) (Martin 2/6/4-6)
      (“She walks over to the opposite side”) (Martin 2/8/26-28)

Repositioning

Rules:

   1. After a rider/participant exits the elevator then the remaining riders will move around in
      the elevator to make up for the extra space that they now have. Riders will position
      themselves according to their gender.

         (“She moves to the same spot as the EPW that just stepped off.”) (Martin 3/3/35-37)
         (“I am standing on the left side of the elevator and he stands near the front”) (Martin
         3/4/30-33)
         (“I move toward the back of the elevator and they both stand near the front.”) (Martin
         3/5/32-34)
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                                           Phase 4: Exiting

During this phase the elevator riders/participants stop on their particular floor, and exit the
elevator. This allows them to exit the elevator situation and places them outside of the realm of
participants in the elevator.

Saying/not saying a salutation as leaving

       Generally the participants do not say a salutation either in English or in Arabic as they are
leaving the elevator. This depends on if the participants are strangers or if they are familiar with
each other.

Rules:

   1. Participants exit the elevator and do not say a salutation if they are strangers. Participants
      exit the elevator and respond with a salutation if they are friends or are familiar with one
      another.
      (“She does not say anything to me as she exits the elevator”) (Martin 3/3/22-24)
      (“He steps off first and does not say a salutation as he leaves”) (Martin 3/4/33-34)
      (“EPW1 says good bye and steps off the elevator without looking”) (Martin 3/6/6-7)

            a. (Violation)-Participants say a salutation to stranger that is riding on the elevator
               along with them.
               (“The elevator goes up and stops on his floor and he exits by saying goodbye in
               Arabic.”) (Martin 2/4/5-7)

Exiting the elevator

         This is the time when the participant exits the elevator and arrives at their particular floor.

Rules:

   1. Riders move forward toward the elevator doors as they approach their floor to exit. The
      riders exit the floor in a cordial manner with females leaving before the males that are on
      the same floor.
      (“W1 moves out of the elevator”) (Marshall 2/4/19-21)
      (“W1 and M1 pick up their satchels”) (Marshall 2/4/16)
      (“The elevator doors open and we each start to exit at the same second.”) (Marshall 2/6/1-
      2)

Repositioning

       The elevator participant places themselves in a particular space according to their area
where the last participant that exited was standing.
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   1. The participant generally moves toward the open space that was preoccupied by the other
      rider.
      (“She presses the 4th Floor button and moves to the back left side of the elevator”)
      (Martin 3/3/4-5)
      (“I move toward the back of the elevator and they both stand near the front”) (Martin
      3/5/31-33)
      (“I step on after them and am careful to stand on the opposite side”) (Martin 3/8/11-13)

   2. Men will generally move opposite of women in the elevator. Riders should avoid
      standing in close proximity of the other riders and move as far away as possible.
      (“I am standing on the right side of the elevator and she walks over to the opposite side.”)
      (Martin 2/9/2-3)
      (“EM2 Moves to the middle of the elevator”) (Martin 2/9/23-24)
      (“Then the woman moves from the rear of the elevator and positions herself between the
      man and myself [as if she is staking her claim as his partner”) (Marshall 1/6/6-8)
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                                            Conclusion

Riding and documenting behavior on an elevator can give you a lot of clues about the ways that
people operate within close proximity. All of the participants/riders have to operate in close
proximity in a cooperative manner in order to reach their desired floor. The elevator system
operates efficiently because everyone who rides is familiar with the rules of riding the elevator.
If they would like to get to their floor in a timely fashion then they will have to abide by the rules
that govern the elevator.

One might imagine that riding an elevator would be strenuous for persons who normally value
space and the rules that were deduced from the study concluded with just that. Most people have
issues with being next to other people in tight spaces.

Elevators are designed to get each person their floor in an efficient manner and go against many
of the societal rules that govern persons in the Middle East. The process if watched over by
many different rules.

Riding the elevator can be broken down into four stages. The first stage is standing outside of
the elevator where one person calls the elevator down so that they or others may enter it. The
second stage is actually entering the elevator. This stage demonstrates many different gender
roles within Middle Eastern societies and how it affects riding in an elevator.

The third stage is waiting in the elevator. This is generally the stage where much behavior can
be seen from the participants. Finally the fourth stage is exiting the elevator which takes the
participant out of the elevator. In order to operate successfully in the elevator one must be aware
of the different rules that govern riding.

                                             References

Hewitt, J.P. (2002). Self and Society: A Symbolic Interactionist Social Psychology. Pearson
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
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Researcher Name: Charles Martin
Protocol #1
Place of Observation: Abu Dhabi Education Council Main Office
Study Name: Elevator Rules in the Middle East
Observation Date: January 26th, 2011
Protocol Completion Date: January 29th, 2011
                                                I conducted my first field observation in an
1                                               elevator at the Abu Dhabi Education
2                                               Council main office in downtown Abu
3                                               Dhabi. I went right after work at 3:00 and
4                                               rode the elevator up and down five times.
5                                               There were 7 floors and 3 different
6                                               elevators. There are all sorts of cultural
7                                               aspects to elevator behavior here that might
8                                               not occur in the United States. Everyone
9                                               looks pretty much the same in their cultural
10                                              dress so I must figure out a way to
11                                              differentiate each person that I can
12                                              remember when I go home to look. The only
13                                              ways that I can differentiate the Emirati Men
14                                              are by their different sandals and it’s a bit
15                                              weird looking at their feet and then jotting
16                                              on a notepad. The Emirati women are even
17                                              more difficult to describe because of the fact
18                                              that they all wear the same or similar
19                                              clothing with their Abayas. I am a bit
20                                              concerned about the fact that I will be taking
21                                              notes in a confined space. I don’t want to
22                                              look too obvious. Here are the codes that I
23                                              used to describe each person.
24
25                                              a. EM-Emirati Man
26                                              b. EW-Emirati Woman
27                                              c. EPM-Expatriate Man
28                                              d. EPW-Expatriate Woman
29                                              e. CW-Hospitality Assistant or Worker
30
31
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                                                  40
1                                                 Elevator Ride 1
2                                                 3:01-I step on the elevator and stand on the
3                                                 left near the back of the elevator. No one
4                                                 gets on with me. I press the 7th floor button
5                                                 so that I go all the way to the top. The first
6                                                 rider who steps on is an Emirati Man (EM1)
7                                                 in a Khandoora and Red Guthra on the 2nd
8                                                 floor. He’s about 5’5. He presses the 5th
9                                                 Floor button. He says a greeting and does
10                                                not make eye contact with me then stands on
11                                                the other side the elevator. The elevator
12                                                stops on the 3rd Floor and an Expatriate Man
13                                                (EPM1) steps in. He’s a 5’6 Caucasian
14                                                male, probably of Australian descent. He has
15                                                on a blue suit and black/blue tie. He does
16                                                not make a greeting and steps nearest to the
17                                                elevator buttons. I am standing near the
18                                                back left corner. EM1 stands opposite of me
19                                                on the right side and EPM1 stands in the
20                                                front near the buttons. When the elevator
21                                                gets to the 5th Floor they both exit. I ride to
22                                                the top and then ride back down. No one
23                                                gets on with me.
24
25                                                Back of the Elevator
26                                                Me        X (EM1)
27                                                  X(EPM1)
28                                                Front of the Elevator
29
30                                                Elevator Ride 2
31                                                3:05-I step on the elevator and stand in the
32                                                same place as before. This time I did not
33                                                press any buttons. I am followed in by two
34                                                males and one woman. They press the
35                                                button for the 4th and 6th floors. The two
36                                                males are Emirati. They both are wearing
37                                                the exact same garment which is a white
38                                                Khandoora and white Guthra (EM2 and
39                                                EM3). As I wrote in my notebook they
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
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                                                  39
                                                  ignored me, walked in the elevator and stood
1                                                 on the left side. I move to the same side as
2                                                 them in order to accommodate the female
3                                                 (EW1). She is wearing a full on abaya with
4                                                 head covering and does not say anything to
5                                                 me or the men. While riding up the men
6                                                 exchange a short conversation in Arabic. We
7                                                 ride up to the 4th Floor and one of the Males
8                                                 (EM2) gets off. He says salutations to
9                                                 (EM3) and nothing to the either of us. We
10                                                then go up to the 6th Floor and both of them
11                                                get off. I ride back down to the bottom and
12                                                get off on the 1st floor then write down my
13                                                notes.
14
15                                                Back of the Elevator
16                                                Me       X(EW1)
17                                                X(EM2/EM3)
18                                                Front of the Elevator
19
20                                                Elevator Ride 3
21                                                3:10-This elevator ride was the most
22                                                interesting even though I only had one rider.
23                                                I get on the elevator and press the seventh
24                                                floor. The elevator stops on the 3rd Floor
25                                                (HR) and my friend (EPM2) steps on the
26                                                elevator. He’s one of the cluster managers in
27                                                the district. He asks me what I am doing and
28                                                I tell him about the research that I am
29                                                conducting. He gets off on the 5th Floor and
30                                                I get off with him, follow him to the office
31                                                and take notes.
32
33                                                Back of the Elevator
34                                                Me       X(EPM2)
35                                                Front of the Elevator
36
37
38
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Elevator Ride 4                                   40
1                                                 3:25-During this ride there were no
2                                                 passengers.
3
4                                                 Back of the Elevator
5                                                 Me
6                                                 Front of the Elevator
7
8                                                 Elevator Ride 5
9
10                                                3:28-I step on the elevator and stand in the
11                                                same position as before. The elevator stops
12                                                on the second floor. An expatriate woman
13                                                steps on the elevator and moves directly to
14                                                the opposite side of me (EPW1). She is in
15                                                here mid to late 20’s and is Caucasian. She
16                                                does not say anything and rapidly types on
17                                                her Blackberry. She rides up to the 3rd Floor
18                                                and steps off. The elevator rides to the top
19                                                and then back to the bottom. I step off and
20                                                take notes.
21
22                                                Back of the Elevator
23                                                Me          EW2
24                                                Front of the Elevator
25
26                                                {When typing these notes, I realized how
27                                                important it is to not let too much time pass
28                                                in between transferring the data from
29                                                notepad to computer. I also will make sure
30                                                that I fully all of the details in between
31                                                elevator rides.}
32
33                                                {Next time, I think I will give note taking a
34                                                shot by using my Ipad. Maybe I will elicit a
35                                                few different reactions from people on the
36                                                elevator}
37
38                                                {Issues I’ll focus on next time: 1. Making
39                                                sure that I don’t share too much information
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
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                                                  40
1                                                 if I see someone that I know. 2. I will try
2                                                 standing in different areas of the elevator.}
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
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                                                  31

Researcher Name: Charles Martin
Protocol #2
Place of Observation: Abu Dhabi Education
Council Main Office
Study Name: Elevator Rules in the Middle
East
Observation Date: February 7th, 2011
Protocol Completion Date: February10thth,
2011
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
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                                                  1
                                                  2
                                                  3
                                                  4
                                                  5
                                                  6
                                                  7
                                                  8
                                                  9
I conducted my second observation in an           10
elevator at the Abu Dhabi Education               11
Council main office in downtown Abu               12
Dhabi. I went on February 7th, 2011 around        13
11 a.m. I decided to go up to the main            14
office on my lunch hour instead of after          15
school. I decided against going to hotel/mall     16
because I wanted to better define my              17
observations so that I document everything        18
that I am seeing. I felt that my I didn’t         19
document all of the behaviors during my           20
observation. I could better write about my        21
experiences if I went to the same place that I    22
went first. I wanted to make sure that I          23
wrote about their reactions toward me as          24
well as the way that they behaved in the          25
confined space. I decided to add a few more       26
descriptors for each person. During this          27
visit I ran into more employees that I knew       28
and decided to document them in a different       29
way than I would a stranger. I rode up the        30
elevator two less times than the previous         31
elevator in hopes that I could write down         32
more specific behaviors that I am seeing. I       33
also took more time to jot my notes down          34
after being in the elevator. I decided to keep    35
my maps. I felt that they benefited me            36
tremendously as I went back to code my            37
documents.                                        38
                                                  39
                                                  40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
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a. EM-Emirati Man                                 1
b. EW-Emirati Woman                               2
c. EPM-Expatriate Man                             3
d. EPMK-Expatriate Man that I know                4
e. EPW-Expatriate Woman                           5
f. EPWK-Expatriate Woman that I know              6
g. CW-Hospitality Assistant or Worker             7
                                                  8
Elevator Ride 1                                   9
11:00-I stand outside of the elevator and         10
stand next to a male CW of Indian or              11
Pakistani descent. He is about 5’3” and           12
wearing a black uniform. He is carrying a         13
tray with tea cups on it on it. I allow him to    14
enter the elevator before me and he walks in.     15
He presses the 2nd Floor and moves to the         16
left side of the elevator. I walk in behind       17
him and say a greeting and he responds. I         18
press the 7th floor. I stand near the back        19
right corner of the elevator.                     20
                                                  21
            Back of the Elevator                  22
                                                  23
             ME             CW                    24
                                                  25
               Elevator Doors                     26
                                                  27
                                                  28
We make eye contact before he looks down          29
at the floor. I turn around in the elevator       30
and begin immediately taking notes down.          31
Out of my peripheral vision I see him glance      32
up for a split second and then stare at the       33
door of the elevator. I also see him              34
adjusting his uniform. The elevator goes up       35
to the second floor and he hurriedly exits the    36
elevator. He did not make any salutations         37
before exiting. He also did not make any          38
eye contact with me before leaving. The           39
                                                  40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 27 of 47
elevator door closes and then I continue          1
jotting notes. The elevator goes up and           2
stops on the 4th Floor.                           3
                                                  4
An EPM probably of Egyptian Descent steps         5
on. He is wearing a dark blue business suit       6
and has several books in his hand. He puts        7
both of his hands in his pockets. He looks at     8
me directly in my eyes and then glances at        9
my notepad. He does not say anything but          10
does give a head nod in my direction.             11
                                                  12
            Back of the Elevator                  13
                                                  14
             ME            EPM                    15
                                                  16
               Elevator Doors                     17
                                                  18
 He immediately presses the 6th Floor             19
button. I continue standing in my same spot       20
and he proceeds to stand near the front of        21
the elevator with little space between him        22
and the door. As the elevator goes up he          23
looks at the elevator buttons. The elevator       24
goes up and stops on his floor and he exits       25
without saying any salutations. The elevator      26
door closes and then goes to the 7th. It stops    27
on the top floor for about 5 minutes and that     28
gives me enough time to jot down my               29
information. The elevator then proceeds to        30
go back down. I move over the right side of       31
the elevator.                                     32
                                                  33
The elevator stops on the 3rd Floor on its        34
way down. Two EPMs step on to the                 35
elevator. Both of them are Westerners and         36
wearing shirts, ties, and dress slacks. They      37
look like they are in their 40’s or 50’s. We      38
all make eye contact and say hello. One of        39
the men presses the 1st Floor button. I           40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 28 of 47
wanted to see if they reacted concerning the      1
fact that I was on the elevator and hadn’t        2
pressed any of the buttons. They didn’t say       3
anything and I continued to write in my           4
notebooks.                                        5
                                                  6
                                                  7
            Back of the Elevator                  8
                                                  9
                     ME                           10
                                                  11
                 EPM EPM                          12
                                                  13
               Elevator Doors                     14
                                                  15
                                                  16
 They both stood near the front and paid          17
little attention to me. They were speaking        18
about where they were going to go eat for         19
lunch. They didn’t look at each and               20
continued to look forward but were still          21
communicating. As they stepped off the            22
taller man steps off first and then the other     23
one follows. The shorter EPM puts his hand        24
out and holds the elevator me as I step off. I    25
then proceed to sit in the lobby and write all    26
of my notes.                                      27
                                                  28
Elevator Ride 2                                   29
11:25-During this ride I walk up to the           30
elevator and one EPW enters first. She is of      31
Western descent and wearing a business            32
suit. She has glasses, a phone in her hands       33
as well as a cup of coffee. I walk in behind      34
her with my notepad. I walk in stand near         35
the back left of the elevator. She presses the    36
3rd Floor, holds her hand up with her black       37
berry to the buttons, and asks me what floor      38
would I like. I say the seventh. She presses      39
                                                  40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 29 of 47
the button and then moves to the back             1
opposite side of myself.                          2
                                                  3
                                                  4
           Back of the Elevator                   5
                                                  6
            ME            EPW                     7
                                                  8
              Elevator Doors                      9
                                                  10
                                                  11
She does not make eye contact with me and         12
I continue to write in my notebook. As the        13
elevator goes up she stares at the elevator       14
doors and puts her hands in her pockets.          15
She adjusts her glasses and moves to the          16
front of the elevator. I continue to write        17
down my notes. She says goodbye and               18
hurriedly steps of the elevator.                  19
                                                  20
                                                  21
           Back of the Elevator                   22
                                                  23
           ME            EPMK                     24
                                                  25
              Elevator Doors                      26
                                                  27
                                                  28
As she gets off, an EPMK steps on. I know         29
him because he is one of the cluster              30
managers in my group. I say hi, we shake          31
hands and we ask each other how everything        32
is going. He is an American, wears a              33
business suit, and also has a notepad in his      34
hands. He presses the 6th Floor and we go         35
up. As we are talking we both make eye            36
contact. I see him put his hands in his           37
pockets and look toward the sign which            38
contains the floors. The elevator stops on        39
the 6thand before he steps off we both            40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 30 of 47
shake hands and say salutations. Once he          1
steps off I ride up the 7th Floor. I hold the     2
elevator door for a minute while I write          3
down a few notes.                                 4
                                                  5
             Back of the Elevator                 6
                                                  7
                      ME                          8
                                                  9
               Elevator Doors                     10
                                                  11
I let the elevator door close and wait until      12
the elevator goes back down. When it goes         13
back down it stops on the 6th Floor. An EM        14
steps on. We say a greeting in Arabic and         15
he stands near the front of the elevator and      16
presses the 2nd Floor. I am still waiting to      17
see if anyone takes notice that I do not press    18
a button. He does not and just lets the           19
elevator go down.                                 20
                                                  21
             Back of the Elevator                 22
                                                  23
              ME             EM                   24
                                                  25
               Elevator Doors                     26
                                                  27
                                                  28
He is wearing a red ghuthra as well as a          29
white khandoora. I cannot tell how old he is      30
but he looks anywhere between 25-45 years         31
old. I stand near the back of the elevator        32
and write down several notes. He stares at        33
the elevator door and glances up at the           34
elevator sign. He has his hands in his            35
pockets.                                          36
                                                  37
The elevator stops on the 4th Floor and an        38
EPW steps on. She is about 5’ 4”, wears a         39
business suit, and does not say anything.         40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
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She looks toward the elevator buttons, but        1
sees that her button is already pressed. The      2
EM moves over to the same side that I am          3
on and looks down toward his sandals. The         4
EPW moves toward the opposite side and            5
looks straight forward.                           6
                                                  7
            Back of the Elevator                  8
                                                  9
             ME    EPW                            10
             EM…………………                            11
                                                  12
               Elevator Doors                     13
                                                  14
The elevator door closes and goes down.           15
The elevator then stops on the second floor.      16
The EM steps off and does not say anything        17
as he exits.                                      18
                                                  19
            Back of the Elevator                  20
                                                  21
             ME            EPW                    22
                                                  23
               Elevator Doors                     24
                                                  25
                                                  26
The EPW glances up at the back of his head        27
and then looks back downward. She moves           28
over to the wall of the elevator. The elevator    29
door closes and goes down to the first floor.     30
The door opens on the first floor and she         31
steps off first. She does not say a salutation    32
as she leaves and also does not hold the          33
elevator door for me. I step off the elevator     34
and take down notes in the lobby. The             35
security guard glances at me and then looks       36
back toward his papers.                           37
                                                  38
                                                  39
                                                  40
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                                                  1
Elevator Ride 3                                   2
                                                  3
I step onto the elevator, press the 7th Floor     4
button and let the doors close. The elevator      5
rides up to the 6th Floor and on steps an         6
EPW. She hurriedly walks on to the                7
elevator. She is about 5”0’ and wearing a         8
blue business suit. She has blond hair and is     9
wearing black glasses.                            10
                                                  11
            Back of the Elevator                  12
                                                  13
                  EPW ME                          14
                                                  15
               Elevator Doors                     16
                                                  17
She glances over at me in the corner jotting      18
in my notepad but does not make any               19
response toward me. She presses the first         20
floor button. I am standing on the right side     21
of the elevator and she walks over to the         22
opposite side. She puts her hands in her          23
pocket and looks straight toward the elevator     24
door. The elevator doors close and then the       25
elevator goes up to the 7th Floor. The doors      26
open, but I do not exit. I continue writing in    27
my notepad. She glances over at me and            28
asks if I am getting off here. I say no and let   29
the elevator door close. She nods her head        30
then proceeds to look up at the elevator          31
doors and the elevator starts to go back          32
down. As the elevator goes down it stops on       33
the 5th Floor.                                    34
                                                  35
The doors open and on steps an EM wearing         36
a white khandoora,whiteghuthra, and black         37
sandles. He is about 6 feet tall and has a        38
black berry in his hand. He steps on and          39
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 33 of 47
presses the 1st Floor button even though its      1
already pressed. He looks up at both the          2
woman and I and moves over to the same            3
side as myself.                                   4
                                                  5
            Back of the Elevator                  6
                                                  7
             EPW            ME                    8
                            EM                    9
                                                  10
               Elevator Doors                     11
                                                  12
The elevator door closes and I see him            13
putting his hands in his pockets. It looks as     14
if he is staring at the elevator doors. The       15
elevator goes down and stops on the 3rd           16
Floor. On steps another EM (EM2). He is           17
about 5”6’ and is wearing a white khandoora       18
white ghuthra, and brown sandles. He says         19
a greeting in Arabic and English. I and EM1       20
respond to him. The EPW says nothing. I           21
continue writing in my notepad. I can see         22
that EW looks at me for a few seconds.            23
EM2 moves to the middle of the elevator.          24
                                                  25
            Back of the Elevator                  26
                                                  27
             EPW        ME                        28
                EM2 EM1                           29
                                                  30
               Elevator Doors                     31
                                                  32
                                                  33
He presses the second floor button. The           34
elevator starts to go down and stops on the       35
second floor. EM2 exits and steps off of the      36
elevator. EPW looks up at the buttons and         37
takes a step back. EM1 puts his hand up to        38
his head and adjusts his ghuthra. I continue      39
to write on my notepad. The elevator stops
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 34 of 47
 on the first floor. EM1 steps off. I walk up
to the front and hold the elevator door so
that EPW can exit. She says thank you and
walks off. I then follow her and go to sit in
the lobby so that I can take notes.

[When typing these notes, I feel that I did a
bit of better job transferring the data from
the notepad to the computer. I felt that I was
more detailed in my notetaking than the first
time.]

[Issues I’ll focus on next time: First I will
try to shorten the time in between notetaking
and writing on the computer. Perhaps I can
bring my laptop or iPad and write down the
notes immediately. I feel that this will help
me tremendously because of the fact that
only a few minutes will have passed in
between the transferal of information]
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 35 of 47
                                                  31

Researcher Name: Charles Martin
Protocol #3
Place of Observation: Abu Dhabi Education
Council Main Office
Study Name: Elevator Rules in the Middle
East
Observation Date: February 15th, 2011
Protocol Completion Date: February 19th,
2011
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 36 of 47
                                                   1
                                                   2
                                                   3
                                                   4
                                                   5
                                                   6
                                                   7
                                                   8
                                                   9
I conducted my third observation in an             10
elevator at the Abu Dhabi Education                11
Council main office in downtown Abu                12
Dhabi. I went on February 15th, 2011               13
around 9 a.m. I decided to go during the           14
morning on my day off. I felt that I needed        15
to observe the same building for a third time      16
to see if some of the rules that I think will be   17
valid will work each time I go to the same         18
place. The building is the Abu Dhabi               19
Education council building in Downtown             20
Abu Dhabi.                                         21
                                                   22
Although I felt that my second observations        23
documents were pretty strong, I wanted to          24
continue to practice writing down all of the       25
things that I was seeing. Their reaction           26
toward me the second time, I felt that I was       27
able to document much better. I felt that I        28
waited a few times to write down notes and         29
was not actually writing from the                  30
perspective of a participant many times. I         31
wanted to make sure that I was able to write       32
down the ways that they responded to my            33
actions.                                           34
                                                   35
 The third time I feel that I want to make         36
note of the way that people respond to my          37
writing in my notebook while we are riding         38
on the elevator. I also wanted to make note        39
of their facial reactions as well as behaviors     40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 37 of 47
                                                  2
observed before they entered the elevator. I      3
feel that you can tell a lot about the person’s   4
behavior from the way that they enter the         5
elevator as well as how they exit the             6
elevator. I still feel that writing down the      7
maps helps me when I try to recall the            8
information for writing out my protocols.         9
The way that I wrote down my descriptions         10
of each person can be kept as well. These         11
helped when I went back and coded my              12
documents. I decided to work on the level of      13
detail in my notes so I rode the elevator         14
three times to see how in depth I could get       15
with writing my protocol. I am working on         16
writing with detail.                              17
                                                  18
   a. EM-Emirati Man                              19
                                                  20
   b. EW-Emirati Woman                            21
                                                  22
   c. EPM-Expatriate Man                          23
                                                  24
   d. EPMK-Expatriate Man that I know
                                                  25
                                                  26
   e. EPW-Expatriate Woman
                                                  27
                                                  28
   f. EPWK-Expatriate Woman that I
                                                  29
      know
                                                  30
                                                  31
   g. CW-Hospitality Assistant or Worker
                                                  32
                                                  33
Elevator Ride 1
                                                  34
9:00-I stood outside the elevator and stand
                                                  35
next to an EPW. She presses the elevator
                                                  36
button. She is about 5’6” and wearing a
                                                  37
business suit that is black. She has grey hair
                                                  38
and looks as if she is in her 50’s. She is also
                                                  39
wearing glasses and has a cellphone
                                                  40
(Blackberry) in her hand. The
1
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 38 of 47
elevator door opens and she rushes to enter.      1
I walk in behind her.                             2
                                                  3
She presses the 4nd Floor button and moves        4
to the back left side of the elevator. As I       5
walk in I say good morning and she                6
responds in kind. She is smiling and is           7
looking like she is having a good day thus        8
far. She looks at me for a second and then        9
glances downward. I press the 7th Floor           10
button.                                           11
                                                  12
As the elevator goes up she stares at the         13
elevator door and I write down notes on my        14
notepad. I can see her staring at me as I         15
write. I look up and she turns away from          16
me. She folds her arms and looks up at the        17
elevators numbers. I am standing on the           18
opposite side of her. She stares at the           19
elevator doors for the entire time. The           20
elevator stops on the 4th Floor and she steps     21
off quickly. She unfolds her arms. She does       22
not say anything to me as she exits the           23
elevator. As she exits, on steps a CW             24
woman.                                            25
                                                  26
            Back of the Elevator                  27
                                                  28
             ME           EPW                     29
                                                  30
              Elevator Doors                      31
                                                  32
She is about 5’6 and is wearing a brownish        33
uniform. She does not carry anything in her       34
hands. She steps on the elevator and does         35
not say anything. She presses the 6th Floor       36
button as it is already pressed and looks         37
down as she steps on. She moves to the            38
same spot as the EPW that just stepped off.       39
                                                  40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 39 of 47
As the elevator goes up I write in my             1
notebook. She stares directly at my notepad       2
for a few seconds and then looks away. She        3
then looks at the elevator doors and up           4
toward to the elevator numbers. As the            5
elevator goes up I can see her tapping her        6
feet. The elevator stops on the 6th Floor and     7
she steps off. It then goes up to the 7th Floor   8
and stays there for a few minutes. I write        9
down notes as the elevator stays there on the     10
7th Floor.                                        11
                                                  12
            Back of the Elevator                  13
                                                  14
              ME            CW                    15
                                                  16
               Elevator Doors                     17
                                                  18
The elevator then goes back down and stops        19
on the third floor. On steps an EM. He is         20
about 5’5”. He is wearing a white                 21
khandoora, and red/white guthra. He says          22
“Salam Aleekum” and I respond. I am               23
standing on the left side of the elevator and     24
he stands near the front. He seems to not         25
notice that I haven’t pressed a button and        26
presses the 1st Floor button. He doesn’t ask      27
me what floor I would like to go to.              28
                                                  29
As the elevator rides down he puts his hands      30
in his pockets and I can see his shoulders        31
sort of square up. The elevator goes down         32
and stops on the 1st Floor. He steps off first    33
and does not say a salutation as he leaves.       34
He walks very briskly toward the door on          35
the outside.                                      36
                                                  37
                                                  38
                                                  39
                                                  40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 40 of 47
                                                  1
            Back of the Elevator                  2
                                                  3
                    ME                            4
                                                  5
                    EM                            6
                                                  7
               Elevator Doors                     8
                                                  9
I go and sit down in the lobby and write          10
down a few notes. I say hi to the lobby           11
guard and continue to write.                      12
                                                  13
Elevator Ride 2                                   14
                                                  15
9:15-I wait in the lobby until I see two EPW      16
step on (EPW1 and EPW 2). They walk up            17
to the elevator doors and press the button.       18
As the elevator is coming down they have a        19
conversation. The conversation is work            20
related. One is wearing a business suit and       21
the other is wearing a dress. EPW1 has            22
glasses on. They both have notebooks in           23
their hand. They both have indifferent looks      24
on their faces. The middle elevator door          25
opens and they both step on.                      26
                                                  27
The taller one allows the shorter one to go       28
first and the shorter one holds the door open     29
for me. I step on and say good morning and        30
they both respond to me in kind. I move           31
toward the back of the elevator and they          32
both stand near the front. The EPW1 presses       33
and the 3rd Floor and asks EPW2 as well as        34
myself what floor we would like. We both          35
Respond to her.                                   36
                                                  37
EPW2 says 6th and I say the 7th Floor. As         38
we go up EPW1 pulls her cell phone from           39
her pocket and checks something on it.            40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 41 of 47
                                                   1
EPW2 stares at the elevator door and they          2
continue to have a conversation. They do           3
not pay me any mind as I stand near the            4
back. The elevator stops on the 3rd floor.         5
EPW1 says goodbye and steps off the                6
elevator without looking at EPW2. I stand          7
near the back and continue to take notes.          8
                                                   9
                                                   10
             Back of the Elevator                  11
                                                   12
                      ME                           13
                                                   14
                EPW1 EPW2                          15
                                                   16
               Elevator Doors                      17
                                                   18
As EPW2 steps off, EPW1 stays in the same          19
position near the front of the elevator. I         20
stand in the back and write notes down in          21
my notepad. The elevator goes up and she           22
stares at the elevator doors. She puts her         23
hands by her side. I can see her slouch to         24
the side a little bit. The elevator stops on the   25
6th Floor and she steps off. She walks             26
briskly off the elevator and does not say any      27
salutation toward me. The elevator goes up         28
to the 7th Floor and stops.                        29
                                                   30
                                                   31
                                                   32
                                                   33
                                                   34
                                                   35
                                                   36
                                                   37
                                                   38
                                                   39
                                                   40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 42 of 47
                                                  1
            Back of the Elevator                  2
                                                  3
                    ME                            4
                                                  5
               EPW1 EPW2                          6
                                                  7
              Elevator Doors                      8
                                                  9
As the elevator stops on the top, on steps an     10
EPM in his mid 30’s. He looks as if he is         11
from Australia or New Zealand He is               12
wearing a business suit and blue tie. He has      13
brown hair and is wearing brown glasses. He       14
does not have anything in his hands. He           15
says good morning as he steps on. He looks        16
me in the eyes and then glances elsewhere in      17
the elevator and nods his head. I press the       18
first floor button and he presses the 3rd.        19
                                                  20
 As the elevator goes down he puts his hands      21
in his pockets and looks downward. He             22
continues looking downward until the              23
elevator stops on the 3rd. When the elevator      24
stops he steps off and walks briskly towards      25
the doors in the front. He does not say any       26
salutation as he leaves. The elevator goes        27
down the 1st Floor. I step off, sit in the        28
lobby of the building, and continue writing       29
down my notes.                                    30
                                                  31
            Back of the Elevator                  32
                                                  33
                 ME EM                            34
                                                  35
              Elevator Doors                      36
                                                  37
                                                  38
                                                  39
                                                  40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 43 of 47
Elevator Ride 3                                   1
                                                  2
9:30-I wait outside the elevator doors. Up        3
come three EW. They are all dressed in            4
black abayas which makes it difficult to          5
differentiate between two of them. Two of         6
them have full coverings and one has her          7
face showing. They are all wearing black          8
shoes and all black abayas. The shorter one       9
presses the elevator. They are EW1, EW2,          10
and EW3. They step on to the elevator first       11
and stand on the right side. I step on after      12
them and am careful to stand on the opposite      13
side. EW2 presses the 4th Floor button.           14
When I step on I press the 7th Floor. As far      15
as I can tell they do not give me eye contact.    16
                                                  17
EW3 who is wearing an open face abaya             18
does not even glance at me and looks down.        19
As the elevator goes up toward the 4th Floor      20
it seems as if they are frozen and do not         21
move or speak. I take notes in the corner         22
and they do not pay any attention to me at        23
all. The elevator stops on the 4th Floor and      24
they all step off. The two that are fully         25
covered step off first and the last one steps     26
off. They do not say anything to me as they       27
step off. I continue to take notes. The           28
elevator goes to the 7th Floor then goes back     29
to the bottom without stopping. I step off        30
and take more notes in the lobby.                 31
             Back of the Elevator                 32
                                                  33
                ME     EW3                        34
                                                  35
                       EW2                        36
                                                  37
                       EW1                        38
                                                  39
               Elevator Doors                     40
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 44 of 47
[I felt that I did a better job observing this
time around, however, I would like to work
on lumping together particular behaviors
when I am coding]

[Issue I’ll Focus on next time: I would like
to use my codes in order to better predict
certain behaviors]
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 45 of 47
                                                  2nd Protocol Codes



                                                      Researcher/Protocol/Page/Line Data
                                                      R=CM P2 Pg 2 Ln16-17          He presses the 2nd Floor and moves to the left
                                                                                    the elevator.
                                                      R=CM P2 Pg 2 Ln19-20          I stand near the back right corner of the elevat

                                                      R=CM P2 Pg 2 Ln30-31          I turn around in the elevator and begin immedi
                                                                                    taking notes down.
                                                      R=CM P2 Pg 3 Ln21-24          I continue standing in my same spot and he pr
                                                                                    stand near the front of the elevator with little s
                                                      R=CM P2 Pg 3 Ln32-33          between him and the side of the elevator.
                                                                                    I move over the right door .

                                                      R=CM P2 Pg 5 Ln1-2            Then moves to the back opposite side of mysel

                                                      R=CM P2 Pg 6 Ln16-17          She adjusts her glasses and moves to the front
                                                                                    elevator .
                                                      R=CM P2 Pg 7 Ln4-5            The EM moves over to the same side that I am
                                                                                    looks down toward his sandals .
                                                      R=CM P2 Pg 7 Ln5-7            The EPW moves toward the opposite side and
                                                                                    straight forward.
                                                      R=CM P2 Pg 7 Ln28-29          She moves over to the wall of the elevato r.

                                                      R=CM P2 Pg 8 Ln21-23          I am standing on the right side of the elevator
                                                                                    walks over to the opposite side.
                                                      R=CM P2 Pg 9 Ln2-3            He looks up at both the and I and moves over t
                                                                                    same side as myself.
                                                      R=CM P2 Pg 9 Ln23-24          EM2 moves to the middle of the elevator.



                                                          Researcher/Protocol/Page/Line Data
                                                                                                              nd
                                                                                            He presses the 2 Floor and moves to
                                                          R=CM P2 Pg 2 Ln16-17              left side of the elevator

                                                          R=CM P2 Pg 2 Ln18-19              I press the 7th floor .
                                                                                            He immediately presses the 6th Floor
                                                          R=CM P2 Pg 3 Ln20-21              button
                                                                                            One of the men presses the 1st Floor
                                                          R=CM P2 Pg 3 Ln40-41              button.

                                                          R=CM P2 Pg 4 Ln36-37              She say a greetingrdinFloor and he sta
                                                                                            We presses the 3 Arabic
                                                                                            near the front of the elevator and press
                                                          R=CM P2 Pg 6 Ln15-17              the 2nd Floor.
  Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
  Page 46 of 47



Researcher/Protocol/Page/Line Data                                            Code
R=CM P2 Pg 2 Ln29-30          We make eye contact before he looks down at the Communicating with eyes
                             floor.
R=CM P2 Pg 2 Ln32-34         Out of my peripheral vision I see him glance up    Communicating with eyes
                             for a split second and then stare at the door of
R=CM P2 Pg 2 Ln38-39         He also did not make any eye contact with me       Communicating with eyes
                             before leaving .
R=CM P2 Pg 3 Ln9-11          He looks at me directly in my eyes and then        Communicating with eyes
                             glances at my notepad
R=CM P2 Pg 3 Ln24-25         As the elevator goes up he looks at the elevator   Communicating with eyes
                             buttons .
R=CM P2 Pg 4 Ln20-24         They didn’t look at each and continued to look     Communicating with eyes
                             forward but were still communicating
R=CM P2 Pg 5 Ln12-13         She does not make eye contact with me and I        Communicating with eyes
                             continue to write in my notebook.
R=CM P2 Pg 5 Ln36-37                                                            Communicating with eyes
                             As we are talking we both make eye contact.
R=CM P2 Pg 8 Ln28-29         She glances over at me and asks if I am getting    Communicating with eyes
                             off here
R=CM P2 Pg 9 Ln22-23         He looks up at both the woman and me and           Communicating with eyes
                             moves over to the same side as myself.
R=CM P2 Pg 9 Ln37-38         EPW looks up at the buttons and takes a step       Communicating with eyes
                             back .
     Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
     Page 47 of 47


     3rd Protocol Codes




  Researcher/Protocol/Page/Line Data                                                                    Code
  R=CM P3 Pg 3 Ln22-24                                                                                  Saying/not saying a salutation
                               She does not say anything to me as she exits the elevator .              as leaving the elevator
  R=CM P3 Pg 4 Ln33-34                                                                                  Saying/not saying a salutation
                               He steps off first and does not say a salutation as he leaves .          as leaving the elevator
  R=CM P3 Pg 6 Ln6-7                                                                       Saying/not saying a salutation
                               EPW1 says goodbye and steps off the elevator without lookingas leaving the elevator
                                                                                            at EPW2
  R=CM P3 Pg 7 Ln27-28                                                                     Saying/not saying a salutation
                               He does not say any salutation as he leaves.                as leaving the elevator
  R=CM P3 Pg 8 Ln27-28                                                                                  Saying/not saying a salutation
                               They do not say anything to me as they step off.                         as leaving the elevator


 Researcher/Protocol/Page/Line         Data                                                          Code
                                                                                                     Positioning to a
                                       She presses the 4nd Floor button and          particular side of the
 R=CM P3 Pg 3 Ln4-5                    moves to the back left side of the elevator . elevator
                                                                                      Positioning to a
                                       She moves to the same spot as the EPW          particular side of the
 R=CM P3 Pg 3 Ln37-39                  that just stepped off.                         elevator
                                                                                      Positioning to a
                                       I am standing on the left side of the elevator particular side of the
 R=CM P3 Pg 4 Ln23-25                  and he stands near the front.                  elevator
                                                                                      Positioning to a
                                       I move toward the back of the elevator and particular side of the
 R=CM P3 Pg 5 Ln31-33                  they both stand near the front.                elevator
                                                                                    Positioning to a
                                       As EPW2 steps off, EPW1 stays in the         particular side of the
 R=CM P3 Pg 6 Ln19-20                  same position near the front of the elevator elevator
                                                                                    Positioning to a
                                       They step on to the elevator first and stand particular side of the
 R=CM P3 Pg 8 Ln10-11                  on the right side                            elevator
                                                                                    Positioning to a
                                       I step on after them and am careful to stand particular side of the
 R=CM P3 Pg 8 Ln11-13                  on the opposite side .                       elevator



Researcher/Protocol/Page/Line Data                                             Code
R=CM P3 Pg 2 Ln6-7            As I walk in I say good morning and she responds Greeting/not greeting
                               in kind.
R=CM P3 Pg 3 Ln35-36                                                                                 Greeting/not greeting
                               She steps on the elevator and does not say anything
R=CM P3 Pg 4 Ln22-23                                                                                 Greeting/not greeting
                               He says “Salam Aleekum” and I respond.
R=CM P3 Pg 5 Ln31-32                                                                                 Greeting/not greeting
                               I step on and say good morning and they both respond to me in kind.


R=CM P3 Pg 7 Ln15-16                                                                                 Greeting/not greeting
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 48 of 47
Patiently Waiting on the Elevator: Obeying Rules in an Office Building Elevator
Page 49 of 47

								
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