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					                                GROUP REPORT

                               University of Latvia
                     Faculty of Economics and Management
                     Professional Bachelor Study Programme
                 “e-Business and Logistics Management systems”
                                   code 42345

                                      The date of site visit: 6-7 of June 2008-06-07

Experts: Prof. Kestutis Krisciunas
         Dr. Eugenia Wickens
         Prof. Bo Ohlmer
         Prof. Jevgenijs Kopitovs


1. The programme is quite new. First enrolment took place in the autumn of 2006
after Program‟s licensing. It is realised by the University of Latvia, Economics and
Management Faculty.
2. Self-evaluation report was given in due time. In general, English version provides
enough information about the aims and tasks of the study programme, organisation of
studies, institutional academic quality assurance system, academic personnel and
provision of resources, etc.
3. Organization of the visit was good. The Dean, Programme leader, faculty and
students as well as potential employers have been very cooperative and supportive.
4. The conclusion on accreditation‟s recommendation is based on the following
sources:
         Self-evaluation report,
         Inspection of the libraries, computer classes and other facilities,
         Interview with Dean, Programme leader and faculty,
               Study of syllabuses of the courses,
               Interviews with students (7 students ),
         Interviews with potential employers (7 persons).

General conclusions:

              o The content of the Professional Bachelors study programme “e-
                Business and Logistics Management systems” (code 42345)
                complies with the Professional standard of Latvia and with the
                European standards;

              o The Programme demonstrates clear objective, meets the needs of
                the labour market of Latvia at the time, the content of the
                programme matches its title.
           o  Programme is an interesting and promising but it needs to
             incorporate some of the below recommendations to strengthen it.
           o The panel recommends that the Programme is granted accreditation
             for a 6 year period.




                     Comments and recommendations

                   Aims and objectives

o The aims and objectives of the programme are clearly expressed but there is
  the need to demonstrate more explicitly the link between the courses and
  the overall aim of the programme. The programme offers students the
  relevant knowledge and skills preparing them for employment in Latvia
  enterprises.

                   Content and organization of the studies

o   The programme complies with the professional and educational standards,
    legislation of the Republic of Latvia, and with the requirements of the European
    Union.
o The programme and its parts are consisted with the demands to create the
  common European space. However, it should be noted that there was no
  comparison of the programme, covering Latvian institutions. Besides
  that, the comparison should provide further more information indicating
  the similarities and differences of the programmes outlining explicitly the
  number of specialised courses in logistics, finance, macroeconomics, etc.,
  commenting the course content, number of credits and reading materials.
o Well qualified staff with appropriate degrees in the subjects taught, having
  permanent positions (e.g. three professorial positions and six associate
  professorial positions are involved in the delivery of the Programme).

                    Teaching and learning

o   Teaching methods and technology used in the Programme generally are
    adequate to the module‟s content and the aims of them.
o    Modern methodology including blended learning is utilised by teaching staff,
    seminar presentations, reports, exams are all appropriate for the Programme.
o   It is recommended (following discussions with the students) the staff should
    reconsider the whole delivery of the Programme. Students felt that “the days are
    too long”.
o   Students during the meeting with the panel expressed some concerns about the
    approaching the tutors concerning issues of the work. Students reported that
    “most of the teachers (but not all) answer student’s e. mails at once”. Thus, there
    is some evidence that students feel that the institution does not provides them
    with enough support.
   o   Teaching staff make use a variety of methods to assess students‟ knowledge and
       skills.

    Management and support of the studies

   o   Classrooms are equipped with overhead projectors and white boards. Portable
       multimedia is available at the institution. The library has sufficient selection of text
       books in Latvian, English and Russian.
   o   The students confirmed that there is respect of democracy. The panel felt that the
       atmosphere is more business-like. It seems, that distance between students and
       teachers exists.
   o Students have representatives participating in the study programme
     development and in the other issues.




   o   There is limited cooperation with other academic institutions in Latvia and
       internationally. However good opportunities exist for staff and students exchange.
   o   The panel is very satisfied with the technical resources and facilities of the university.
   o

    Research activities of the staff and students
   o           It is evident from the CVs of the teaching team that research does not
       represent a major facet of the academic activities. Group strongly recommends that
       publications in peer reviewed international journals should be increased. In addition,
       not many students appear to be involved in research activities.

    Quality assessment and mechanisms to ensure it

   o        Currently, the annual quality control system is absent.
   o        There are not graduates yet. Therefore it is too early to judge about
     employers‟ involvement in studies‟ quality support system;
   o        Students believe that possibility to find a job after the graduation is
     very high.



Team leader:                                                                      Prof.
Kestutis Krisciunas
                           Questionnaire
                for Evaluation Commission Experts
                (Supplement to the individual report)
        It is recommended to evaluate each of aspects listed below by a mark
according to the following scale and to add a short comment. In case of negative
evaluation (mark 1) the comment is compulsory. It is recommended to add short
description about each quality aspect: strengths, weaknesses, opportunities and
threats. It is possible to leave without mark a question, about which expert is not
competent. The filled in questionnaire expert must add to the reports – individual
and joint.
        This questionnaire can also be used as a plan for the evaluation report.

The scale for the assessment:
4 (excellent), 3 (highly satisfactory), 2 (satisfactory), 1(unsatisfactory)


I The assessment of study programmes
(6 main aspects and 14 questions)

                                University of Latvia
                      Faculty of Economics and Management
                      Professional Bachelor Study Programme
                  “e-Business and Logistics Management systems”
                                    code 42345

The date of site visit: 6-7 of June 2008-06-07

Experts: Prof. Kestutis Krisciunas
         Dr. Eugenia Wickens
         Prof. Bo Ohlmer
         Prof. Jevgenijs Kopitovs

        I Aims and objectives
1. Possibility to understand, to reach and to control the aims and objectives defined by
the study programme.
Assessment 3
Comment: The aims and objectives of the programme are clearly expressed but there
is the need to demonstrate more explicitly the link between the courses and the overall
aim of the programme. The programme offers students the relevant knowledge and
skills preparing them for employment in Latvia enterprises.

       II The content and organization of the studies.
Assessment: 3
2. Complying with the professional and education standards, legislation of the
Republic of Latvia and with the requirements and standards of the European Union.
Assessment: 3
Comment: To our knowledge the programme complies with the professional and educational
standards, legislation of the Republic of Latvia, and with the requirements of the European
Union.

3. Consistency of the study programme and its parts with the demands to create the
common European education space, including the comparison with at least two study
programmes from EU countries.
Assessment: 2.5
Comment: To our knowledge the Programme and its parts are consistent with the demands to
create the common European space. However, it should be noted that there was no
comparison with the Latvian institutions. The comparison should provide further more
information indicating the similarities and differences of the programmes outlining explicitly
the number of specialised courses in logistics, finance, macroeconomics, etc., commenting
the course content, number of credits and reading materials.

4. Qualification and professionalism of the academic staff members.
Assessment: 3
Comment: Well qualified staff with appropriate degrees in the subjects taught, having
permanent positions (e.g. three professorial positions and six associate professorial positions
are involved in the delivery of the Programme).


        III Assessment of teaching and learning.
Assessment: 3


5. Modern methodology of teaching, a clear statement of results to be expected,
problem solving, use of computers, internet, audiovisual and multi media equipment.
Assessment: 3
Comment: Modern methodology including blended learning is utilised by teaching staff,
seminar presentations, reports, exams are all appropriate for the Programme.
It is recommended (following discussions with the students) the staff should
reconsider the whole delivery of the Programme. Students felt that “the days are too
long”.

6. Counselling and guidance for students, academic supervision and consultations of
the teaching staff, increasing of the students' motivation to study.
Assessment: 2.5
Comment: Students during the meeting with the panel expressed some concerns about the
approaching the tutors concerning issues of the work. Students reported that “most of
the teachers (but not all) answer students e. mails at once”. Thus, there is some
evidence that students feel that the institution does not provides them with enough
support.

7. Methods to assess the knowledge, skills and attitudes, their objectivity use to
improve the studies.
Assessment: 3
Comment: Teaching staff make use a variety of methods to assess students knowledge
and skills.


        IV The management and support of the studies
Assessment: 3
Comment: During the two day visit, the panel have the opportunity to visit the library and
other premises at the institution. Classrooms are equipped with overhead projectors and
white boards. Portable multimedia is available at the institution. The library has sufficient
selection of text books in Latvian, English and Russian.


8. Respect of the principles of democracy, clear definition of the relations among
representatives of the administration, academic staff and students;
Assessment: 3
Comment: The students confirmed that there is respect of democracy. The panel felt that the
atmosphere is more business-like. It seems that distance between students and teachers exists.

9. Cooperation with other higher education establishments, research institutions,
international organizations; exchange of staff and students with other higher education
establishments.
Assessment: 2
Comment: There is limited cooperation with other academic institutions in Latvia and
internationally. However good opportunities exist for staff and students exchange.

10. Methodological, informational and technical resources and facilities of the study
programme.
Assessment 3
Comment: The panel is very satisfied with the technical resources and facilities of the
university.


V Research (creative) activities of the staff and the students
11. Involvement of the academic and general staff in the research (creative) activities,
up to date character and connection with the content of the study programme.
Assessment: 2
Comment: It is evident from the CVs of the teaching team that research does not represent a
major facet of the academic activities. The panel strongly recommends that publications in
peer reviewed international journals should be increased. In addition, not many students
appear to be involved in research activities.


        VI Quality assessment and mechanisms to ensure it
Assessment: 2,5


12. Annual self-assessment of the study programme, evaluation of the strengths and
weaknesses, changes, plans and possibilities for the development, continuously action
of the system of self-evaluation and quality improvement.
Assessment: 2, 5
Comment: Currently, the annual quality control system is absent.
13. Successful work of graduates according to their qualification.
Assessment: Not applicable.
Comment: There are no graduates yet. This is a new Programme.


14. Opportunities to continue studies and financial guarantees in the case of closure of
the programme, its re-organization and other changes.
Assessment: 3
Comment: An agreement exists with another Latvian institution.


General conclusion: Based on the self-evaluation report and further investigations
during the two days visit it is clear that the Professional Bachelor Study
Programme
“e-Business and Logistics Management systems” is an interesting and promising
but it needs to incorporate some of the above recommendations to strengthen it.
Therefore the panel recommends that the Programme is granted accreditation
for a 6 year period.

Signatures:
                             INDIVIDUAL REPORT

                               University of Latvia
                     Faculty of Economics and Management
                     Professional Bachelor Study Programme
                 “e-Business and Logistics Management systems”
                                   code 42345

                                      The date of site visit: 6-7 of June 2008-06-07

                       Assessor: Prof. Kestutis Krisciunas,
        Director of Institute of Europe, Kaunas University of Technology


5. The programme is quite new. First enrolment took place in the autumn of 2006
after Program‟s licensing. It is realised by the University of Latvia, Economics and
Management Faculty.
6. Self-evaluation report was given in due time. In general, English version provides
enough information about the aims and tasks of the study programme, organisation of
studies, institutional academic quality assurance system, academic personnel and
provision of resources, etc.
7. Organization of the visit was good. The Dean, Programme leader, faculty and
students as well as potential employers have been very cooperative and supportive.
8. The conclusion on accreditation‟s recommendation is based on the following
sources:
         Self-evaluation report,
         Inspection of the libraries, computer classes and other facilities,
         Interview with Dean, Programme leader and faculty,
               Study of syllabuses of the courses,
               Interviews with students (7 students ),
         Interviews with potential employers (7 persons).


General conclusions:

              o The content of the Professional Bachelors study programme “e-
                Business and Logistics Management systems” (code 42345)
                complies with the Professional standard of Latvia and with the
                European standards;

              o The Programme demonstrates clear objective, meets the needs of
                the labour market of Latvia at the time, the content of the
                programme matches its title.
              o Programme is an interesting and promising but it needs to
                incorporate some of the below recommendations to strengthen it.
              o I recommend that the Programme is granted accreditation for a 6
                year period.
                                      o
                      Comments and recommendations

                    Aims and objectives

o The aims and objectives of the programme are clearly expressed but there is
  the need to demonstrate more explicitly the link between the courses and
  the overall aim of the programme. The programme offers students the
  relevant knowledge and skills preparing them for employment in Latvia
  enterprises.

                    Content and organization of the studies

o   The programme complies with the professional and educational standards,
    legislation of the Republic of Latvia, and with the requirements of the European
    Union.
o The programme and its parts are consisted with the demands to create the
  common European space. However, it should be noted that there was no
  comparison of the programme, covering Latvian institutions. Besides
  that, the comparison should provide further more information indicating
  the similarities and differences of the programmes outlining explicitly the
  number of specialised courses in logistics, finance, macroeconomics, etc.,
  commenting the course content, number of credits and reading materials.
o Well qualified staff with appropriate degrees in the subjects taught, having
  permanent positions (e.g. three professorial positions and six associate
  professorial positions are involved in the delivery of the Programme).

                     Teaching and learning

o   Teaching methods and technology used in the Programme generally are
    adequate to the module‟s content and the aims of them.
o    Modern methodology including blended learning is utilised by teaching staff,
    seminar presentations, reports, exams are all appropriate for the Programme.
o   It is recommended (following discussions with the students) the staff should
    reconsider the whole delivery of the Programme. Students felt that “the days are
    too long”.
o   Students during the meeting with the panel expressed some concerns about the
    approaching the tutors concerning issues of the work. Students reported that
    “most of the teachers (but not all) answer student’s e. mails at once”. Thus, there
    is some evidence that students feel that the institution does not provides them
    with enough support.
o   Teaching staff make use a variety of methods to assess students‟ knowledge and
    skills.

Management and support of the studies

o   Classrooms are equipped with overhead projectors and white boards. Portable
    multimedia is available at the institution. The library has sufficient selection of text
    books in Latvian, English and Russian.
   o   The students confirmed that there is respect of democracy. The panel felt that the
       atmosphere is more business-like. It seems, that distance between students and
       teachers exists.
   o Students have representatives participating in the study programme
     development and in the other issues.




   o   There is limited cooperation with other academic institutions in Latvia and
       internationally. However good opportunities exist for staff and students exchange.
   o   The panel is very satisfied with the technical resources and facilities of the university.
   o

    Research activities of the staff and students
   o           It is evident from the CVs of the teaching team that research does not
       represent a major facet of the academic activities. I strongly recommend that
       publications in peer reviewed international journals should be increased. In addition,
       not many students appear to be involved in research activities.

    Quality assessment and mechanisms to ensure it

   o        Currently, the annual quality control system is absent.
   o        There are not graduates yet. Therefore it is too early to judge about
     employers‟ involvement in studies‟ quality support system;
   o        Students believe that possibility to find a job after the graduation is
     very high.



Expert:                                                                          Prof.
Kestutis Krisciunas
                                        Questionnaire
                             for Evaluation Commission Experts
                 (Supplement to the individual report)

         It is recommended to evaluate each of aspects listed below by a mark according to the
following scale and to add a short comment. In case of negative evaluation (mark 1) the
comment is compulsory. It is recommended to add short description about each quality
aspect: strengths, weaknesses, opportunities and threats. It is possible to leave without mark a
question, about which expert is not competent. The filled in questionnaire expert must add to
the reports – individual and joint.
         This questionnaire can also be used as a plan for the evaluation report.

The scale for the assessment:
4 (excellent), 3 (highly satisfactory), 2 (satisfactory), 1(unsatisfactory)


I The assessment of study programmes
(6 main aspects and 14 questions)

                                    University of Latvia
                          Faculty of Economics and Management
                          Professional Bachelor Study Programme
                      “e-Business and Logistics Management systems”
                                        code 42345

The date of site visit: 6-7 of June 2008-06-07

Expert: Prof. Kestutis Krisciunas

        I Aims and objectives
1. Possibility to understand, to reach and to control the aims and objectives defined by the
study programme.
Assessment 3
Comment: The aims and objectives of the programme are clearly expressed but there is the
need to demonstrate more explicitly the link between the courses and the overall aim of the
programme. The programme offers students the relevant knowledge and skills preparing them
for employment in Latvia enterprises.

       II The content and organization of the studies.
Assessment: 3

2. Complying with the professional and education standards, legislation of the Republic of
Latvia and with the requirements and standards of the European Union.
Assessment: 3
Comment: To my knowledge the programme complies with the professional and educational
standards, legislation of the Republic of Latvia, and with the requirements of the European
Union.

3. Consistency of the study programme and its parts with the demands to create the common
European education space, including the comparison with at least two study programmes
from EU countries.
Assessment: 2.5
Comment: To my knowledge the Programme and its parts are consisted with the demands to
create the common European space. However, it should be noted that there was no
comparison with the Latvian institutions. The comparison should provide further more
information indicating the similarities and differences of the programmes outlining explicitly
the number of specialised courses in logistics, finance, macroeconomics, etc., commenting the
course content, number of credits and reading materials.

4. Qualification and professionalism of the academic staff members.
Assessment: 3
Comment: Well qualified staff with appropriate degrees in the subjects taught, having
permanent positions (e.g. three professorial positions and six associate professorial positions
are involved in the delivery of the Programme).


        III Assessment of teaching and learning.

Assessment: 3


5. Modern methodology of teaching, a clear statement of results to be expected, problem
solving, use of computers, internet, audiovisual and multi media equipment.
Assessment: 3
Comment: Modern methodology including blended learning is utilised by teaching staff,
seminar presentations, reports, exams are all appropriate for the Programme.
It is recommended (following discussions with the students) the staff should reconsider the
whole delivery of the Programme. Students felt that “the days are too long”.

6. Counselling and guidance for students, academic supervision and consultations of the
teaching staff, increasing of the students' motivation to study.
Assessment: 2.5
Comment: Students during the meeting with the panel expressed some concerns about the
approaching the tutors concerning issues of the work. Students reported that “most of the
teachers (but not all) answer student’s e. mails at once”. Thus, there is some evidence that
students feel the institution does not provides them with enough support.

7. Methods to assess the knowledge, skills and attitudes, their objectivity use to improve the
studies.
Assessment: 3
Comment: Teaching staff make use a variety of methods to assess students’ knowledge and
skills.

        IV The management and support of the studies

Assessment: 3
Comment: During the two day visit, the panel has the opportunity to visit the library and
other premises at the institution. Classrooms are equipped with overhead projectors and
white boards. Portable multimedia is available at the institution. The library has sufficient
selection of text books in Latvian, English and Russian.

8. Respect of the principles of democracy, clear definition of the relations among
representatives of the administration, academic staff and students;
Assessment: 3
Comment: The students confirmed that there is respect of democracy. I felt that the
atmosphere is more business-like. It seems that distance between students and teachers exists.

9. Cooperation with other higher education establishments, research institutions, international
organizations; exchange of staff and students with other higher education establishments.
Assessment: 2
Comment: There is limited cooperation with other academic institutions in Latvia and
internationally. However, good opportunities exist for staff and students exchange.

10. Methodological, informational and technical resources and facilities of the study
programme.
Assessment 3
Comment: I am very satisfied with the technical resources and facilities of the university.


V Research (creative) activities of the staff and the students

11. Involvement of the academic and general staff in the research (creative) activities, up to
date character and connection with the content of the study programme.
Assessment: 2
Comment: It is evident from the CVs of the teaching team that research does not represent a
major facet of the academic activities. I strongly recommend that publications in peer
reviewed international journals should be increased. In addition, not many students appear to
be involved in research activities.


        VI Quality assessment and mechanisms to ensure it

Assessment: 2,5

12. Annual self-assessment of the study programme, evaluation of the strengths and
weaknesses, changes, plans and possibilities for the development, continuously action of the
system of self-evaluation and quality improvement.
Assessment: 2, 5
Comment: Currently, the annual quality control system is absent.


13. Successful work of graduates according to their qualification.
Assessment: Not applicable.
Comment: There are no graduates yet. This is a new Programme.


14. Opportunities to continue studies and financial guarantees in the case of closure of the
programme, its re-organization and other changes.
Assessment: 3
Comment: An agreement exists with another Latvian institution.



Signature:                                          Kestutis Krisciunas
                                          ANKETA
          NOVĒRTĒŠANAS KOMISIJAS EKSPERTIEM
                            studiju programmas novērtēšanai

          Novērtēšanas komisijas eksperta individuālajam ziņojumam un Novērtēšanas
 komisijas kopējam ziņojumam jāpievieno aizpildīta anketa. Par katru jautājumu un
 par katru no kvalitātes aspektiem (kuri satur vairāk par 1 jautājumu) vēlams dot
 novērtējumu 4 ballu skalā un rakstisku komentāru, kurš ir obligāts negatīva
 vērtējuma gadījumā. (Ar atzīmi ballēs norāda galvenokārt īstenošanas atbilstību
 izvirzītajiem mērķiem un uzdevumiem.) Ieteicams par katru kvalitātes aspektu kopumā
 sniegt īsu komentāru, aprakstot: atklātos pozitīvos faktorus, trūkumus,
 rekomendācijas un ieteikumus kvalitātes uzlabošanai, iespējamos draudus. Ja par
 kādu jautājumu vai kvalitātes aspektu eksperts nav kompetents, par to vērtējums nav
 jādod. Ieteicams ekspertu ziņojumus strukturēt atbilstoši anketas jautājumiem,
 vajadzības gadījumā pievienojot papildus punktus.
Novērtēšanas skala: 4(teicami), 3 (labi), 2 (apmierinoši), 1 (neapmierinoši).

 Eksperta vārds, uzvārds: Jevgeņijs Kopitovs
 Novērtētās augstākās izglītības iestādes un tās studiju programmas nosaukums:
                          Latvijas Universitāte
 Profesionālā bakalaura studiju programma „E-biznesa un loģistikas
 vadības sistēmas”, kods 42345.

 Eksperta ārējās novērtēšanas vizītes datums: 2008. gada 6. – 7. jūnijs.
 Eksperta individuālais ziņojums.

 I Studiju programmas vērtēšanas kritēriji
 (6 galvenie kvalitātes aspekti un 14 jautājumi)
        I Mērķi un uzdevumi.
 1. Studiju programmas mērķu un uzdevumu skaidrība, sasniedzamība un
 pārbaudāmība.
 Novērtējums: 3
 Komentārs: Programmu mērķi un uzdevumi ir skaidri formulēti. Pašnovērtējuma
 ziņojumā ir veltīta pietiekama uzmanība mērķu un uzdevumu sasniedzamībai un
 pārbaudāmībai.

          II Studiju saturs un organizācija.
 Novērtējums: 3
 Komentārs: .........

        2. Atbilstība Latvijas Republikas izglītības un profesiju standartiem, citiem
 normatīvajiem aktiem un Eiropas Savienības prasībām un rekomendācijām.
 Novērtējums: 3
 Komentārs: Studiju programmu saturs atbilst Latvijas Republikas augstākās izglītības
 normatīviem dokumentiem un Eiropas Savienības rekomendācijām. Studiju procesa
 organizācija balstās uz LU iedibināto kārtību..
        3. Studiju programmas un tās atsevišķu daļu saskaņotība ar Latvijas un
Eiropas kopējās izglītības telpas veidošanas prasībām, tai skaitā izmantojot
salīdzinājumu ar vismaz 2 ES valstu studiju programmām.
Novērtējums: 2,5
Komentārs: Studiju programma ir saskaņota ar Latvijas un ES kopējās izglītības telpas
veidošanas prasībām. Programma nav salīdzināta ar Latvijas augstskolu studiju
programmām.

       4. Akadēmiskā personāla kvalifikācija un profesionalitāte.
Novērtējums: 3
Komentārs: Akadēmiskajam personālam ir pietiekami augsta kvalifikācija, vairāki
profesori ir vadošie zinātnieki savā nozarē.


       III Mācīšana un zināšanu novērtēšana.
Novērtējums: 3
Komentārs: Studiju process un zināšanu līmeņa novērtēšanas sistēma balstās uz
mūsdienīgām metodēm un tehniskiem līdzekļiem, nozīmīga vieta ir ierādīta studentu
patstāvīgam darbam.

       5. Modernas mācīšanas metodes, studijās sagaidāmo rezultātu skaidrs izklāsts,
problēmu risināšana, datoru, multimēdiju un interneta izmantošana.
Novērtējums: 3
Komentārs: Studiju procesā tiek izmantotas mūsdienīgas metodes un tehniskie līdzekļi.

       6. Palīdzība studentiem, pasniedzēju konsultācijas, akadēmiskā vadība un
studēšanas motivācijas paaugstināšana.
Novērtējums: .3
Komentārs: Pasniedzēju konsultāciju sistēma studentus apmierina, motivācija studēt
arvien pieaug.

       7. Zināšanu, prasmju un attieksmju novērtēšanas metožu objektivitāte un
izmantošana studiju procesa pilnveidošanai.
Novērtējums: .2.5
Komentārs: Studiju rezultāti studiju programmā tiek vērtēti saskaņā ar LU Senāta
pieņemtajiem nolikumiem. Taču studiju programmā nav izveidota kompleksā studiju
procesa kvalitātes vadības sistēma.


       IV Studiju nodrošinājums un vadība.
Novērtējums: 3
Komentārs: Studiju procesa vadību raksturo demokrātisms un profesionalitāte.

        8. Demokrātijas principu ievērošana studiju programmas vadīšanā, skaidri
noteiktas administrācijas pārstāvju, akadēmiskā personāla un studentu savstarpējās
attiecības.
Novērtējums: 3
Komentārs: Studenti atzīmē, ka pastāv zināma distance (pat plaisa) starp viņiem un
mācību spēkiem.
        9. Sadarbība ar citām izglītības iestādēm, zinātniskajām institūcijām,
starptautiskām organizācijām, akadēmiskā personāla un studentu apmaiņas ar citām
augstskolām.
Novērtējums: 2
Komentārs: Būtiski jāuzlabo studējošo un mācību spēku apmaiņas darbs ar ārzemju
augstskolām. Pagājušajos divos gados praktiski netiek izmantotas iespējas, kas tiek
sniegtas LU studentiem studēt ārvalstu augstskolās semestra garumā.

       10. Studiju programmas metodiskais, informatīvais un materiāltehniskais
nodrošinājums.
Novērtējums: 3
Komentārs: Auditorijas ir aprīkotas ar pietiekamu skaitu tehnisko līdzekļu, ieskaitot
multimoduālo iekārtu. Bibliotēka ir nokomplektēta ar vajadzīgo literatūru ekonomika,
menedžmenta, IT-tehnoloģiju jomā. Bibliotēkā pieejamais un internetā izvietotais
informatīvais nodrošinājums ir visiem priekšmetiem. Studenti intensīvi izmanto e-
kursus gan mācību, gan zināšanu pārbaudes mērķiem.


       V Personāla un studentu zinātniskās pētniecības (radošais) darbs.
11. Akadēmiskā personāla un studentu iesaistīšanās zinātniskās pētniecības (radošajā)
darbā, zinātniskās pētniecības darbu tematikas aktualitāte un saistība ar studiju
programmas saturu.
Novērtējums: 2
Komentārs: Programmas mācību spēku un studentu zinātniskā aktivitāte ir zema.

         VI Kvalitātes nodrošinājums un garantijas.
Novērtējums:2.5
Komentārs: .........

       12. Ikgadēja studiju programmas vājo un stipro pušu, izmaiņu, attīstības
iespēju un plānu apspriešana, iekšējās pašnovērtēšanas un kvalitātes pilnveidošanas
sistēmas nepārtraukta darbība.
Novērtējums: 2,5
Komentārs: Studiju programmā nav izveidota kompleksā studiju procesa kvalitātes
vadības sistēma.

         13. Absolventu veiksmīga iekārtošanās darbā apgūtajā specialitātē.
Novērtējums: Punkts netiek novērtēts
Komentārs: Punkts netiek novērtēts, jo pagaidām absolventu nav bijis


       14. Studiju turpināšanas iespējas un finansiālās garantijas studiju programmas
likvidācijas, reorganizācijas vai citu izmaiņu gadījumā.
Novērtējums: 2.5
Komentārs: Dotās programmas likvidēšanas gadījumā paredzēta studējošo pārcelšanas
iespēja uz citām LU programmām. Taču tādā gadījumā tiek zaudēta iespēja viņiem
iegūt pilnvērtīgu izglītību tūrisma darbības jomā. Ir arī līgums ar Latvijas augstskolu,
kurā darbojas analoga studiju programma.

        Rekomendācijas studiju procesa pilnveidei
Izskatīt iespēju iekļaut programmā imitācijās modelēšanas kursu, tā kā loģistikās
sistēmās šis aparāts tiek izmantots ļoti bieži.

     Rekomendācijas Augstākās izglītības programmu akreditācijas komisijai:
Profesionālo bakalaura studiju programmu „E-biznesa un loģistikas vadības sistēmas”
akreditēt uz sešiem gadiem.




Eksperts, prof., Dr.habil.sc.ing.                 Jevgeņijs Kopitovs

2008. gada 10. jūnijā

.
 INDIVIDUAL REPORT ON ACCREDITATION OF STUDY PROGRAMME
                 AT UNIVERSITY OF LATVIA
                    (Site visit June 6-7, 2008)

                                 Assessor: Bo Öhlmér

The following study programmes were evaluated:
    The professional Bachelor study programme “e-Business and Logistics “
       (code 42345)
    The professional Master study programme “International Tourism and
       Hospitality Industry Enterprise Management” (code 46345)
Both programmes are commented here, and one questionnaire for each programme is
enclosed as appendix.

Acknowledgements. Thanks to the administration, academic staff and students of the
study programmes for being freely available for interviews and conversations, for
providing all material that the commission requested and for making the two days of
site visit a pleasant collegial experience.


       Information sources used in the analysis

The conclusion on accreditation is based on the following sources:
    Self Evaluation Report;
    interview with faculty and staff;
    interview with students;
    interview with potential employers;
    inspection of the facilities.


       Comments to the assessment
       Aims and objectives

The aims and objectives of both programmes are clearly expressed but there is need to
demonstrate more explicitly the link between the courses and the overall aim of the
programme, i.e. the aim and expected results of each course should be linked to the
aims and objectives of the study programme, so it will be clear how each course
contributes to the fulfilment of the wholeness. The programme offers students the
relevant knowledge and skills preparing them for employment in Latvia enterprises.


       Content and organization of the studies

To our knowledge the programmes complies with the professional and educational
standards, legislation of the Republic of Latvia, and with the requirements of the
European Union.

The programmes are also consistent with the demands to create the common
European space.
For the bachelor programme however, it should be noted that there was no
comparison with the Latvian institutions. The comparison should provide further
more information indicating the similarities and differences of the programmes
outlining explicitly the number of specialised courses in logistics, finance,
macroeconomics, etc., commenting the course content, number of credits and reading
materials.

Criteria should be developed for which European universities to choose in these
comparisons, such as the two best in the relevant field. It is also important to choose
comparable study programmes.

The staff of the bachelor programme is well qualified with appropriate degrees in the
subjects taught, having permanent positions (e.g. three professorial positions and six
associate professorial positions are involved in the delivery of the Programme).

The staff of the master programme is well qualified with degrees mainly in
Economics, Banking and Finance, but not in Tourism. I recommend that more
professionals and guest lecturers with specialism in Tourism and Hospitality as well
as practioners should be engaged in the delivery of the master programme.


       Teaching and learning

Bachelor programme: Modern methodology including blended learning is utilised by
teaching staff. Seminar presentations, reports, exams are all appropriate for the
Programme. However, it is recommended (following discussions with the students)
that the staff should reconsider the whole delivery of the Programme. Students felt
that “the days are too long”.

Master programme: Traditional methods such as lectures and seminars are used.
Modern methodologies such as blended learning are strongly recommended. More
practical activities relevant to the tourism and hospitality industries as well as case
studies should be utilised. Following discussions with the students the teaching staff
should reconsider the delivery of the Masters Programme. Students felt that “the days
are too long, because all teaching takes place at the weekend”.

Students expressed some concern about the tutors‟ availability for consulting
concerning issues of the work. Students of the bachelor programme reported that
“most of the teachers (but not all) answer students e-mails at once”. Students of the
master programme reported that there was not sufficient time to discuss work with
tutors. Thus, there is some evidence that students feel that the institution does not
provides them with enough support.

In the bachelor programme, the teaching staffs make use a variety of methods to
assess students‟ knowledge and skills. For the master programme, it is recommended
that a variety of methods including exams should be used to assess students‟
knowledge and understanding of the subject taught.
       Management and support of the studies

The principles of democracy are respected. The student organization is very active
and the faculty encourage and support them. However, compared to smaller higher
education institutions, it seems that a small distance between students and teachers
exists.

There is limited cooperation with other academic institutions in Latvia and
internationally. For the master programme it is planned but not realised yet. However,
good opportunities exist for staff and students exchange. The experiences from the
professional sector are important, especially in a professional study program, and
there are only a few guest lecturers from the professional sector so their number
should be increased too.

During the two day visit, the panel have the opportunity to visit the library and other
premises at the institution. Classrooms are equipped with overhead projectors and
white boards. Portable multimedia is available at the institution. For the bachelor
programme, the library has sufficient selection of text books in Latvian, English and
Russian. For the master programme, the library does not have a sufficient selection of
text books and international journals in the field of tourism and hospitality (e.g.,
Annals of Tourism Research).


       Research (creative) activities of the staff and the students

The staff members participate in conferences, but it is evident from the CVs of the
teaching team that research does not represent a major facet of the academic activities.
Very few publish articles in international peer reviewed journals. The conference
papers should be developed to article manuscripts and submitted. The master
programme staff should submit their manuscripts to journals of tourism and
hospitality. The comments by the reviewers and the international visibility are very
valuable even if only a few manuscripts are accepted. More time will be needed, but
only in the beginning.

In addition, not many students appear to be involved in research activities.
       Quality assessment and mechanisms to ensure it

Annual student surveys are made, but currently, the annual quality control system is
absent. It is strongly recommended that the teaching staff should introduce a robust
system according to the taught quality control principles. More operational goals,
would facilitate quality management.


       Conclusions

Based on the self-evaluation report and further investigations during the two day visit
it is clear that the Professional Bachelor Study Programme “e-Business and Logistics
Management systems” is interesting and promising but it needs to incorporate the
most important of the above recommendations to strengthen it.
As a conclusion I recommend that the Programme is granted accreditation for a 6
year period.

Based on the self-evaluation report and further investigations during the two day visit
it is clear that the Professional Master Study Programme in International Tourism and
Hospitality Enterprise Management is a promising programme but it needs to
incorporate all of the above recommendations to strengthen it.
As a conclusion I recommend that the Programme is granted accreditation for a 6
year period.




Uppsala, 2008-06-13



Bo Öhlmer
                            Questionnaire
                for Evaluation Commission Experts
                (Supplement to the individual report)
(This individual questionnaire is identical to the common questionnaire)

The scale for the assessment:
4 (excellent), 3 (highly satisfactory), 2 (satisfactory), 1(unsatisfactory)


I The assessment of study programmes
                                University of Latvia
                      Faculty of Economics and Management
                      Professional Bachelor Study Programme
                  “e-Business and Logistics Management systems”
                                    code 42345

The date of site visit: 6-7 of June 2008-06-07

Expert: Prof. Bo Ohlmer


        I Aims and objectives
1. Possibility to understand, to reach and to control the aims and objectives defined by
the study programme.
Assessment 3
Comment: The aims and objectives of the programme are clearly expressed but there is the
need to demonstrate more explicitly the link between the courses and the overall aim of the
programme. The programme offers students the relevant knowledge and skills preparing them
for employment in Latvia enterprises.

       II The content and organization of the studies.
Assessment: 3

2. Complying with the professional and education standards, legislation of the
Republic of Latvia and with the requirements and standards of the European Union.
Assessment: 3
Comment: To our knowledge the programme complies with the professional and educational
standards, legislation of the Republic of Latvia, and with the requirements of the European
Union.

3. Consistency of the study programme and its parts with the demands to create the
common European education space, including the comparison with at least two study
programmes from EU countries.
Assessment: 2.5
Comment: To our knowledge the Programme and its parts are consisted with the demands to
create the common European space. However, it should be noted that there was no
comparison with the Latvian institutions. The comparison should provide further more
information indicating the similarities and differences of the programmes outlining explicitly
the number of specialised courses in logistics, finance, macroeconomics, etc., commenting
the course content, number of credits and reading materials.

4. Qualification and professionalism of the academic staff members.
Assessment: 3
Comment: Well qualified staff with appropriate degrees in the subjects taught, having
permanent positions (e.g. three professorial positions and six associate professorial positions
are involved in the delivery of the Programme).


        III Assessment of teaching and learning.
Assessment: 3

5. Modern methodology of teaching, a clear statement of results to be expected,
problem solving, use of computers, internet, audiovisual and multi media equipment.
Assessment: 3
Comment: Modern methodology including blended learning is utilised by teaching staff,
seminar presentations, reports, exams are all appropriate for the Programme.
It is recommended (following discussions with the students) the staff should
reconsider the whole delivery of the Programme. Students felt that “the days are too
long”.

6. Counselling and guidance for students, academic supervision and consultations of
the teaching staff, increasing of the students' motivation to study.
Assessment: 2.5
Comment: Students during the meeting with the panel expressed some concerns about the
approaching the tutors concerning issues of the work. Students reported that “most of the
teachers (but not all) answer students e. mails at once”. Thus, there is some evidence that
students feel that the institution does not provides them with enough support.

7. Methods to assess the knowledge, skills and attitudes, their objectivity use to
improve the studies.
Assessment: 3
Comment: Teaching staff make use a variety of methods to assess students knowledge and
skills.


IV The management and support of the studies
Assessment: 3
Comment: During the two day visit, the panel have the opportunity to visit the library and
other premises at the institution. Classrooms are equipped with overhead projectors and
white boards. Portable multimedia is available at the institution. The library has sufficient
selection of text books in Latvian, English and Russian.

8. Respect of the principles of democracy, clear definition of the relations among
representatives of the administration, academic staff and students;
Assessment: 3
Comment: The students confirmed that there is respect of democracy. The panel felt that the
atmosphere is more business-like. It seems that distance between students and teachers exists.
9. Cooperation with other higher education establishments, research institutions,
international organizations; exchange of staff and students with other higher education
establishments.
Assessment: 2
Comment: There is limited cooperation with other academic institutions in Latvia and
internationally. However good opportunities exist for staff and students exchange.

10. Methodological, informational and technical resources and facilities of the study
programme.
Assessment 3
Comment: The panel is very satisfied with the technical resources and facilities of the
university.


V Research (creative) activities of the staff and the students
11. Involvement of the academic and general staff in the research (creative) activities,
up to date character and connection with the content of the study programme.
Assessment: 2
Comment: It is evident from the CVs of the teaching team that research does not represent a
major facet of the academic activities. The panel strongly recommends that publications in
peer reviewed international journals should be increased. In addition, not many students
appear to be involved in research activities.


        VI Quality assessment and mechanisms to ensure it
Assessment: 2,5

12. Annual self-assessment of the study programme, evaluation of the strengths and
weaknesses, changes, plans and possibilities for the development, continuously action
of the system of self-evaluation and quality improvement.
Assessment: 2, 5
Comment: Currently, the annual quality control system is absent.

13. Successful work of graduates according to their qualification.
Assessment: Not applicable.
Comment: There are no graduates yet. This is a new Programme.

14. Opportunities to continue studies and financial guarantees in the case of closure of
the programme, its re-organization and other changes.
Assessment: 3
Comment: An agreement exists with another Latvian institution.

General conclusion: Based on the self-evaluation report and further investigations
during the two day visit it is clear that the Professional Bachelor Study Programme
“e-Business and Logistics Management systems” is interesting and promising but it
needs to incorporate some of the above recommendations to strengthen it.
Therefore I recommend that the Programme is granted accreditation for a 6
year period.

Uppsala 2008-06-13
Bo Öhlmér
                            Questionnaire
                for Evaluation Commission Experts
                (Supplement to the individual report)
(This individual questionnaire is identical to the common questionnaire)

The scale for the assessment:
4 (excellent), 3 (highly satisfactory), 2 (satisfactory), 1(unsatisfactory)


I The assessment of study programmes
                              University of Latvia
 Professional Master Studies International Tourism and Hospitality Enterprise
                                 Management
                                  code 46345

The date of site visit: 6-7 of June 2008-06-07

Experts: Prof. Bo Öhlmér

        I Aims and objectives
1. Possibility to understand, to reach and to control the aims and objectives defined by
the study programme.
Assessment 3
Comment: The aims and objectives of the programme are clearly expressed but there is the
need to demonstrate more explicitly the link between the courses and the overall aim of the
programme. The programme offers students the relevant knowledge and skills preparing them
for employment in Latvia enterprises. This is most appropriate for a Masters programme.

       II The content and organization of the studies.
Assessment: 3

2. Complying with the professional and education standards, legislation of the
Republic of Latvia and with the requirements and standards of the European Union.
Assessment: 3
Comment: To our knowledge the programme complies with the professional and educational
standards, legislation of the Republic of Latvia, and with the requirements of the European
Union.

3. Consistency of the study programme and its parts with the demands to create the
common European education space, including the comparison with at least two study
programmes from EU countries.
Assessment: 3
Comment: To our knowledge the Programme and its parts are consistent with the demands to
create the common European space.

4. Qualification and professionalism of the academic staff members.
Assessment: 2
Comment: Well qualified staff with degrees mainly in Economics, Banking and Finance, but
not in Tourism. The Panel recommends that more professionals and guest lecturers with
specialism in Tourism and Hospitality as well as practioners should be engaged in the
delivery of the programme.


        III Assessment of teaching and learning.

Assessment: 2.5

5. Modern methodology of teaching, a clear statement of results to be expected,
problem solving, use of computers, internet, audiovisual and multi media equipment.
Assessment: 2.
Comment: Traditional methods such as lectures and seminars are used. Modern
methodologies such as blended learning are strongly recommended. More practical activities
relevant to the tourism and hospitality industries as well as case studies should be utilised.
Following discussions with the students the teaching staff should reconsider the delivery of
the Masters Programme. Students felt that “the days are too long, because all teaching takes
place at the weekend”.

6. Counselling and guidance for students, academic supervision and consultations of
the teaching staff, increasing of the students' motivation to study.
Assessment: 2
Comment: Students during the meeting with the panel expressed some concerns about the
approaching the tutors concerning issues of the work. Students reported that there was no
sufficient time to discuss work with tutors.

7. Methods to assess the knowledge, skills and attitudes, their objectivity use to
improve the studies.
Assessment: 2.5
Comment: It is recommended that a variety of methods including exams should be used to
assess students’ knowledge and understanding of the subject taught.

        IV The management and support of the studies
Assessment: 2.5
Comment: During the two day visit, the panel had the opportunity to visit the library and
other premises at the institution. Classrooms are equipped with overhead projectors and
white boards. Portable multimedia is available at the institution. The library does not have a
sufficient selection of text books and international journals in the field (e.g., Annals of
Tourism Research).

8. Respect of the principles of democracy, clear definition of the relations among
representatives of the administration, academic staff and students;
Assessment: 3
Comment: The students confirmed that there is respect of democracy. The panel felt that the
atmosphere is more business-like. It seems that a distance exists between students and
teachers.

9. Cooperation with other higher education establishments, research institutions,
international organizations; exchange of staff and students with other higher education
establishments.
Assessment: 2
Comment: There is limited cooperation with other academic institutions in Latvia and
internationally. It is planned but not realised yet. However, good opportunities exist for staff
and students exchange but not utilised yet.

10. Methodological, informational and technical resources and facilities of the study
programme.
Assessment 2.5
Comment: The panel recommends that more international journals in the field of tourism and
hospitality should be made available for the students’ studies.

       V Research (creative) activities of the staff and the students
11. Involvement of the academic and general staff in the research (creative) activities,
up to date character and connection with the content of the study programme.
Assessment: 1.5
Comment: It is evident from the CVs of the teaching team that research and in particular in
tourism does not represent a major facet of the academic activities (only 6 out of 22 members
of staff participated in conferences in the last two years and less than 50% have publications
in this period). The panel strongly recommends that publications in peer reviewed
international journals of tourism and hospitality should be encouraged. In addition, there
was no evidence that students are involved in much research.


        VI Quality assessment and mechanisms to ensure it
Assessment: 2,5

12. Annual self-assessment of the study programme, evaluation of the strengths and
weaknesses, changes, plans and possibilities for the development, continuously action
of the system of self-evaluation and quality improvement.
Assessment: 2, 5
Comment: Currently, the annual quality control system is absent. It is strongly recommended
that the teaching staff should introduce a robust system.

13. Successful work of graduates according to their qualification.
Assessment: Not applicable.
Comment: There are no graduates yet. This is a new Programme.

14. Opportunities to continue studies and financial guarantees in the case of closure of
the programme, its re-organization and other changes.
Assessment: 2
Comment: An agreement does not exist with another Latvian institution.


General conclusion: Based on the self-evaluation report and further investigations
during the two day visit it is clear that the Professional Master Studies in International
Tourism and Hospitality Enterprise Management is a promising programme but it
needs to incorporate all of the above recommendations to strengthen it.
Therefore the panel recommends that the Programme is granted accreditation for a 6
year period.

Uppsala 2008-06-13
Bo Öhlmér
INDIVIDUAL REPORT ON ACCREDITATION OF STUDY PROGRAMMES
                AT UNIVERSITY OF LATVIA
                   (Site visit June 6-7, 2008)

                              Assessor: Eugenia Wickens

The following study programmes were evaluated:
The professional Bachelor study programme “e-Business and Logistics” (code42345)
The professional Master study programme “International Tourism and Hospitality
Industry Enterprise Management” (code 46345)

Information sources used in the analysis

The conclusion on accreditation is based on the following sources:
    Self Evaluation Reports (x2)
    Interviews with faculty staff
    Interviews with students
    Interviews with potential employers
    Inspection of the facilities

Comments to the assessment
       Aims and objectives

The aims and objectives of both programmes are clearly expressed but there is need to
demonstrate more explicitly the link between the courses and the overall aim of the
programme, i.e. the aim and expected learning outcomes of each course should be
linked to the key aims and objectives of the study programme. Both programmes offer
students the relevant knowledge and skills preparing them for employment in Latvia
enterprises.

Content and organization of the studies

To my knowledge both programmes comply with the professional and educational
standards, legislation of the Republic of Latvia, and with the requirements of the
European Union. The programmes are also consistent with the demands to create the
common European space.

For the bachelor programme however, it should be noted that no comparisons were
made with a similar programme provided at a Latvian institution. However,
comparisons were made with international programmes. The teaching team of the
bachelor programme is well qualified with appropriate degrees in the subjects taught,
having permanent positions (e.g. three professorial positions and six associate
professorial positions are involved in the delivery of the Programme).

The teaching team of the master programme is well qualified with degrees mainly in
Economics, Banking and Finance, but not in Tourism. I recommend that more
professionals and guest lecturers with specialism in Tourism and Hospitality as well
as practioners should be engaged in the delivery of the master programme.
Teaching and learning

Bachelor programme: Modern methodology including „blended learning‟ is utilised
by the teaching team. Moreover, seminar presentations, reports, exams used to assess
students‟ work are all appropriate for the Programme. However, it is recommended
(following discussions with the students) that the teaching team should reconsider the
whole delivery of the Programme. Students felt that “the days are too long”.

Master programme: Traditional methods such as lectures and seminars are employed
by the teaching team. Modern methodologies such as „blended learning‟ are strongly
recommended in the delivery of the programme. More practical activities relevant to
the tourism and hospitality industries as well as case studies should be utilised.
Following discussions with the students the teaching team should reconsider the
delivery of the Masters Programme. Students felt that “the days are too long, because
all teaching takes place at the weekend”.

Students expressed some concern about the tutors‟ availability for discussing their
work. Students of the bachelor programme reported that “most of the teachers (but not
all) answer students‟ e-mails at once”. Students of the master programme reported
that there was not sufficient time to discuss work with tutors. Thus, there is some
evidence that students feel that the institution does not provide them with sufficient
support.

In the bachelor programme, the teaching team uses a variety of methods to assess
students‟ knowledge and skills. For the master programme, it is recommended that a
variety of methods including exams should be used to assess students‟ knowledge and
understanding of the subject taught.

Management and support of the studies

The principles of democracy are respected. The student organization is appears to be
fairly active.

There is limited cooperation with other academic institutions in Latvia and
internationally. For the master programme it is planned but not realised yet. However,
good opportunities exist for academic staff and students exchange. The experiences
from the professional sector are important, especially in a professional study
programme. Therefore I strongly recommend that guest lecturers from the
professional sector should be invited to participate in the delivery of the programmes.

During the two day visit, we had the opportunity to visit the library and other
premises at the institution. Classrooms are equipped with overhead projectors and
white boards. Portable multimedia is available at the institution. For the bachelor
programme, the library has sufficient selection of text books in Latvian, English and
Russian. For the master programme, the library does not have a sufficient selection of
text books and international journals in the field of tourism and hospitality (e.g.,
Annals of Tourism Research).
Research (creative) activities of the staff and the students

Members of the teaching team participate in conferences, but it is evident from the
CVs that research does not represent a major facet of the academic activities. Very
few tutors publish articles in international peer reviewed journals. The conference
papers should be developed to article manuscripts and submitted. The master
programme academic staff should submit their manuscripts to journals of tourism and
hospitality. The comments by the reviewers and the international visibility are very
valuable even if only a few manuscripts are accepted. More time will be needed, but
only in the beginning. In addition, not many students appear to be involved in
research activities.

Quality assessment and mechanisms to ensure it

The annual quality control system is absent. It is strongly recommended that the
teaching staff should introduce a robust system according to the taught quality control
principles. More operational goals, would facilitate quality management

Conclusions

Based on the self-evaluation report and further investigations during the two day visit
it is clear that the Professional Bachelor Study Programme “e-Business and Logistics
Management systems” is an interesting and promising programme. However, it needs
to incorporate the above recommendations to strengthen it. As a conclusion I
recommend that the Programme is granted accreditation for a 6 year period.

Based on the self-evaluation report and further investigations during the two day visit
it is clear that the Professional Master Study Programme in International Tourism and
Hospitality Enterprise Management is a promising programme but it needs to
incorporate all of the above recommendations to strengthen it. As a conclusion I
recommend that the Programme is granted accreditation for a 6 year period.


Date 14/06/08


Eugenia Wickens




                             Questionnaire
              for Evaluation Commission Experts
                (Supplement to the individual report)


The scale for the assessment:
4 (excellent), 3 (highly satisfactory), 2 (satisfactory), 1(unsatisfactory)


I The assessment of study programme
Professional Bachelor Study Programme “e-Business and Logistics Management
systems” (code 42345), Faculty of Economics and Management, University of
Latvia
Date of site visit: 6-7 of June 2008-06-07

Expert: Dr. Eugenia Wickens

        I Aims and objectives
1. Possibility to understand, to reach and to control the aims and objectives defined by
the study programme.
Assessment: 3
Comment: The aims and objectives of the programme are clearly expressed but there is
the need to demonstrate more explicitly the link between the courses and the overall
aim of the programme. The programme offers students the relevant knowledge and
skills preparing them for employment in Latvia enterprises.

       II The content and organization of the studies
Assessment: 3

2. Complying with the professional and education standards, legislation of the
Republic of Latvia and with the requirements and standards of the European Union.
Assessment: 3
Comment: To our knowledge the programme complies with the professional and educational
standards, legislation of the Republic of Latvia, and with the requirements of the European
Union.

3. Consistency of the study programme and its parts with the demands to create the
common European education space, including the comparison with at least two study
programmes from EU countries.
Assessment: 2.5
Comment: To my knowledge the Programme and its parts are consistent with the demands to
create the common European space. However, it should be noted that there was no
comparison are made with the Latvian institutions.

4. Qualification and professionalism of the academic staff members.
Assessment: 3
Comment: Well qualified staff with appropriate degrees in the subjects taught, having
permanent positions.

       III Assessment of teaching and learning
Assessment: 3
5. Modern methodology of teaching, a clear statement of results to be expected,
problem solving, use of computers, internet, audiovisual and multi media equipment.
Assessment: 3
Comment: Modern methodology including blended learning is utilised by teaching staff,
seminar presentations, reports, exams are all appropriate for the Programme. It is
recommended (following discussions with the students) the staff should reconsider the
whole delivery of the Programme. Students felt that “the days are too long”.

6. Counselling and guidance for students, academic supervision and consultations of
the teaching staff, increasing of the students' motivation to study.
Assessment: 2.5
Comment: Students during the meeting with the panel expressed some concerns about the
approaching the tutors concerning issues of the work. Students reported that “most of
the tutors (but not all) respond to students‟ emails at once”. Thus, there is some
evidence that the institution does not provide them with enough support.

7. Methods to assess the knowledge, skills and attitudes, their objectivity use to
improve the studies.
Assessment: 3
Comment: Teaching staff make use a variety of methods to assess students‟ knowledge
and skills.

        IV The management and support of the studies
Assessment: 3
Comment: During the two day visit, the panel have the opportunity to visit the library and
other premises at the institution. Classrooms are equipped with overhead projectors and white
boards. Portable multimedia is available at the institution. The library has sufficient selection
of text books in Latvian, English and Russian.

8. Respect of the principles of democracy, clear definition of the relations among
representatives of the administration, academic staff and students;
Assessment: 3
Comment: The students confirmed that there is respect of democracy. The panel felt that the
atmosphere is more business-like. It seems that distance between students and teachers exists.

9. Cooperation with other higher education establishments, research institutions,
international organizations; exchange of staff and students with other higher education
establishments.
Assessment: 2
Comment: There is limited cooperation with other academic institutions in Latvia and
internationally. However, good opportunities exist for staff and students exchange.

10. Methodological, informational and technical resources and facilities of the study
programme.
Assessment 3
Comment: I am satisfied with the technical resources and facilities of the university.

V Research (creative) activities of the staff and the students
11. Involvement of the academic and general staff in the research (creative) activities,
up to date character and connection with the content of the study programme.
Assessment: 2
Comment: It is evident from the CVs of the teaching team that research does not represent a
major facet of the academic activities. The panel strongly recommends that publications in
peer reviewed international journals should be increased. In addition, not many students
appear to be involved in research activities.

       VI Quality assessment and mechanisms to ensure it
Assessment: 2,5
12. Annual self-assessment of the study programme, evaluation of the strengths and
weaknesses, changes, plans and possibilities for the development, continuously action
of the system of self-evaluation and quality improvement.
Assessment: 2, 5
Comment: Currently, the annual quality control system is absent.

13. Successful work of graduates according to their qualification.
Assessment: N/A
Comment: This is a new Programme. There are no graduates yet.

14. Opportunities to continue studies and financial guarantees in the case of closure of
the programme, its re-organization and other changes.
Assessment: 3
Comment: An agreement exists with another Latvian institution.

General conclusion: Based on the self-evaluation report and further investigations
during the two day visit it is clear that the Professional Bachelor Study Programme
“e-Business and Logistics Management systems” is an interesting and promising
programme but it needs to incorporate the above recommendations to strengthen it.
In conclusion I recommend that the Programme is granted accreditation for a 6 year
period.

Date: 14/06/08

Eugenia Wickens




                            Questionnaire
                for Evaluation Commission Experts
                (Supplement to the individual report)


The scale for the assessment:
4 (excellent), 3 (highly satisfactory), 2 (satisfactory), 1(unsatisfactory)

I The assessment of study programme
Professional Master Studies International Tourism and Hospitality Enterprise
Management (code 46345), University of Latvia
Date of site visit: 6-7 of June 2008

Expert: Dr Eugenia Wickens

        I Aims and objectives
1. Possibility to understand, to reach and to control the aims and objectives defined by
the study programme.
Assessment: 3
Comment: The aims and objectives of the programme are clearly expressed but there is the
need to demonstrate more explicitly the link between the courses and the overall aim of the
programme. The programme offers students the relevant knowledge and skills preparing them
for employment in Latvia enterprises. This is most appropriate for a Masters programme.

       II The content and organization of the studies
Assessment: 3

2. Complying with the professional and education standards, legislation of the
Republic of Latvia and with the requirements and standards of the European Union.
Assessment: 3
Comment: To my knowledge the programme complies with the professional and educational
standards, legislation of the Republic of Latvia, and with the requirements of the European
Union.

3. Consistency of the study programme and its parts with the demands to create the
common European education space, including the comparison with at least two study
programmes from EU countries.
Assessment: 3
Comment: To my knowledge the Programme and its parts are consistent with the demands to
create the common European space.

4. Qualification and professionalism of the academic staff members.
Assessment: 2
Comment: Well qualified staff with degrees mainly in Economics, Banking and Finance, but
not in Tourism. The Panel recommends that more professionals and guest lecturers with
specialism in Tourism and Hospitality as well as practioners should be engaged in the
delivery of the programme.

       III Assessment of teaching and learning
Assessment: 2.5

5. Modern methodology of teaching, a clear statement of results to be expected,
problem solving, use of computers, internet, audiovisual and multi-media equipment.
Assessment: 2.
Comment: Traditional methods such as lectures and seminars are used.                      Modern
methodologies such as blended learning are strongly recommended. More practical activities
relevant to the tourism and hospitality industries as well as case studies should be utilised.
Following discussions with the students the teaching staff should reconsider the delivery of
the Masters Programme. Students felt that “the days are too long, because all teaching takes
place at the weekend”.

6. Counselling and guidance for students, academic supervision and consultations of
the teaching staff, increasing of the students' motivation to study.
Assessment: 2
Comment: Students during the meeting with the panel expressed some concerns about the
approaching the tutors concerning issues of the work. Students reported that there was no
sufficient time to discuss work with tutors.

7. Methods to assess the knowledge, skills and attitudes, their objectivity use to
improve the studies.
Assessment: 2.5
Comment: It is recommended that a variety of methods including exams should be used to
assess students‟ knowledge and understanding of the subject taught.

        IV The management and support of the studies
Assessment: 2.5
Comment: During the two day visit, we had the opportunity to visit the library and other
premises at the institution. Classrooms are equipped with overhead projectors and white
boards. Portable multi-media is available at the institution. The library does not have a
sufficient selection of text books and international journals in the field (e.g., Annals of
Tourism Research).

8. Respect of the principles of democracy, clear definition of the relations among
representatives of the administration, academic staff and students;
Assessment: 3
Comment: The students confirmed that there is respect of democracy.

9. Cooperation with other higher education establishments, research institutions,
international organizations; exchange of staff and students with other higher education
establishments.
Assessment: 2
Comment: There is limited cooperation with other academic institutions in Latvia and
internationally. It is planned but not realised yet. However, good opportunities exist for staff
and students exchange but not utilised yet.

10. Methodological, informational and technical resources and facilities of the study
programme.
Assessment 2.5
Comment: The panel recommends that more international journals in the field of tourism and
hospitality should be made available for the students‟ studies.
       V Research (creative) activities of the staff and the students
11. Involvement of the academic and general staff in the research (creative) activities,
up to date character and connection with the content of the study programme.
Assessment: 1.5
Comment: It is evident from the CVs of the teaching team that research and in particular in
tourism does not represent a major facet of the academic activities (only 6 out of 22 members
of staff participated in conferences in the last two years and less than 50% have publications
in this period). The panel strongly recommends that publications in peer reviewed
international journals of tourism and hospitality should be encouraged. In addition, there was
no evidence that students are involved in much research.

        VI Quality assessment and mechanisms to ensure it
Assessment: 2,5

12. Annual self-assessment of the study programme, evaluation of the strengths and
weaknesses, changes, plans and possibilities for the development, continuously action
of the system of self-evaluation and quality improvement.
Assessment: 2, 5
Comment: Currently, the annual quality control system is absent. It is strongly recommended
that the teaching staff should introduce a robust system.

13. Successful work of graduates according to their qualification.
Assessment: N/A
Comment: There are no graduates yet.

14. Opportunities to continue studies and financial guarantees in the case of closure of
the programme, its re-organization and other changes.
Assessment: 2
Comment: An agreement does not exist with another Latvian institution.

General conclusion: Based on the self-evaluation report and further investigations
during the two day visit it is clear that the Professional Master Studies in International
Tourism and Hospitality Enterprise Management is a promising programme but it
needs to incorporate all of the above recommendations to strengthen it. Nonetheless, I
recommend that the Programme is granted accreditation for a 6 year period.

Date: 14/06/08
Eugenia Wickens

				
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