Welcome Tech Forum
• Results from last meeting
• Learning the Tech Forum Site
• This meetings focus topic
– Operational tools
Votes Subject Projected
7 votes Operations support January
5 Votes Open Source March
4 votes Thin Client, May and July
3 Votes VOIP, RSS, August and October
2 or less Techtools, content December
filtering, self check
Tech Forum Site
• Best if we all contribute
• Please give - 15 minutes a month
• Overview Site Layout
• How to…..
– Add documents
– Add links
– Post questions
– Setting up alerts
– Announcements and surveys to be managed by
Vendor Many options, example here is Sharepointspace
Cost $19.95/month and up, no contract cancel any time
Setup time 1 hour
What it’s for Hosted services can offload having to setup a server,
install and manage software yourself. For Sharepoint it's a
forum where people can share files, ideas, surveys lines
and more. Good for working with cross organizational
groups or the public.
Related links http://www.sharepointspace.com
Good For Any size organization.
Lessons Learned Setting up a site with basics takes less than an hour. However,
learning ALL the many features will take time. Just depends on
how advanced you want to get with the application.
Contact Center (featured COOL item!!)
Vendor Liver Person, Powered by Support
Cost Liverperson is $150/month/agent while poweredbysupport is
$15/month. No contract cancel anytime for either.
Setup time 1 hour
What it’s for With Liveperson you can activate and manage all call interactions,
web chat and email with the public. You can proactively engage
with people visiting your web site. Providesupport offers chat for
the public off your website.
Related links http://www.liveperson.com and http://www.providesupport.com
Good For Powered by support for smaller organizations due to cost, while
live person is more for mid to large sized organziations.
Liverpeson used by companies like homedepot.
Lessons Learned Nothing to share yet, in the process of setting up demos.
Tele and Web Conferencing
Vendor OPAL via CLIC, goto meeting/webinar, QWEST
Cost OPAL is free, go to meeting starts at $19.95 a month no contract,
cancel anytime. Qwest is no contract, pay as you go service but
more on the expensive side (per minute/per attendee).
Setup time/learning 15 minutes for Goto meeting
curve ? For OPAL
Qwest really has no learning curve for the teleconference (web is
fairly complicated, takes 1 hour to figure out how to use)
What it’s for Used for teleconferencing and web conferencing. This can be used
for staff working at multiple locations or for use with your board, or
public training and meetings. Many applications for this type of
service. Today we are using goto webinar.
Related links http://www.liveperson.com and http://www.providesupport.com or
Good For Although the best fit solution will vary based on organization size,
tele and webconferencing services are applicable to any
Lessons Learned Recording a session seems to be a bit tricky, getting the video easy
but not able to often capture voice unless full IP solution. Just be
Vendor Many options, example here is surveymonkey.com
Cost $19.95/month for up to 1000 responses no contract, cancel any
time (free options are available as well for small surveys)
Setup time 15 minutes
What it’s for electronic means for internal or public surveys, accessible from
anywhere with internet access. Response are immediately visible
and tallied. Can also be used as a feedback mechanism (i.e.
how do you like our site, library, etc). Simple interface to build
fairly complex questionnaires.
Related links http://www.surveymonkey.com (example survey is at
Good For Any size organization
Lessons Learned Can’t autogen emails to let you know when surveys are completed,
you have to manually check
Vendor May be more but favorite is a product from CBTclips
Cost Pricing is very reasonable with up to 90% off for educational and
government groups. Great vendor to work with.
Setup time No time needed, immediately accessible.
What it’s for Use for staff training or purchase subscription to provide to your
patrons (while onsite). These are quick clips (2-5 minutes in
length) covering most Microsoft products. Also available are
custom clips. Weld has used to create informational videos about
our website (and are near complete on videos on using the
databases, searching the catalog and more)
Related links http://www.cbtclips.com an example custom video is viewable at
Good For Any size organization
Lessons Learned For videos used for internal training only you might want to use snagit or for
more advanced videos Camtasia studio. This will be the cost effective but
DOES take time. For the public, we opted for a more porfessional
presentation that we didn’t hav ethe staf ftime or skills to create.
Vendor E*vanced solutions
Cost Annual payment at about $2400/service so for both a summer
reader and events calendar the cost is $5k/year
Setup time Vendor can have ready for you in a few days. No equipment
needed at your site. Estimate 4-6 hours on the customer side to
learn and start entering data.
What it’s for Enables online registration/cancellation/confirmation and
attendance tracking for programs. Creates a web based calendar
of all your events. For the summer Ereader application gives each
summer reader their own web page, manages prizes and more.
Related links http://www.e-vancedsolutions.com/ on the vendor site they have
lists of libraries currently using their product, Pikes Peak are you
using? , can see at
Good For Mid/larger library organizations
Lessons Learned This is a library specific software solution and it becomes apparent that the
standard software interface development guidelines may not have
followed…result is interface is workable but a bit klugy for those having to
manage the data entry and configuration. Still in the learning process.
Web Site (create and manage)
Vendor Plinkit (via the State Library), websitepros
Cost Plinkit is free for small public libraries, website pros is $80/month
(offer specials where this cost includes the site design)
Setup time varies
What it’s for Have a website built for you using website pros or built it yourself
using the plinkit service. Both solutions are hosted meaning you
will not need any hardware/software.
Related links Visit http://www.CoLibraries.org for information on Plinkit. Visit
http://www.websitepros.com/ and their customer sites are viewable at
Good For Small libraries
Snagit Used for screen capture and video. Cost is $49.95 available at http://www.techsmith.com
Swapmousebuttons FREE - swaps the mouse buttons from a desktop icon rather than digging through the
control panel. Good for public computers and staff computers.
Irfanview FREE - I use Irfanview for changing format of pictures for email, printing etc. It's a stand-
alone free software that has helped many times when patrons bring in a picture from say
Corel Draw and my computer doesn't recognize the format. http://www.irfanview.com/
Social bookmarking FREE - "I love the way I can tag sites according to what I would remember them by, and
(del.icio.us) then easily search to find bookmarks via tags." Allows you access to your bookmarks
from anywhere on the internet http://del.icio.us/
Google Mail (GMAIL) FREE - "I use gmail for all my listserv messages. It "threads" conversations so I can
easily skip multiple positions on the same subject. http://mail.google.com
Cutepdf FREE - writer that enables you to save any file in pdf format. Check it out at
Microsoft Resource Kits and The Microsoft Resource Kit's for Windows NT 4.0, Windows 2000, and Windows 2003
Microsoft Technet server are very important in my day to day job. I do quite a bit of scripting, specifically in
PERL, and the resource kit's utilities allow me to generate information that I may need for
reporting or to initiate specific commands. I use previous operating system resource kits
because some of them contain tools that are not available in current resource kit's such
as the VI editor for Windows.
Language Line Services Real time translation for up to nearly 200 languages approx $100/month (unlimited
locations). Good for large libraries with a diverse population.
• New user interface (imagine the possibilities)
• Go to the site and give feedback on the
meeting (what worked, what didn’t)
• Next Meeting
– Thursday, March 29 @ 1p (will be posted
on the site and you will receive an invite)
– Focus topic: Open source/thin client
– We will be contacting team members to
help lead the presentation