VIEWS: 7 PAGES: 3 POSTED ON: 7/16/2011
TIMOTHY A. STEELE 513-939-9562 Email: firstname.lastname@example.org -- Website: http://IsTheBestCandidate.com ITIL Certified Top Secret Clearance Director of Information Systems IS/IT Manager Infrastructure Manager Customer/User Support Project Management • Program Management • Reliability, Availability, and Performance Improvement • Service Level Agreement Development and Measurement • Information Systems Analysis & Design • Data Integrity & Disaster Recovery • Benchmarking • Client Relations Management • Customer/Helpdesk Management • Department & Team Management • Systems & Networking Management • Systems Architecture & Design • Web Interfaces • Vendor & Proposal Development • Budget Planning & Management • Technological Process Improvements • Process Re-Engineering • Vendor Contract Negotiation • Resource Allocation Driven, engaged, enthusiastic, experienced, hands-on senior information systems manager and ITIL certified technology leader with solid management experience to provide front facing customer support, program and project management, collaborative teaming, extraordinary customer-centric services, system development life cycle (SDLC), information systems "best practices" (ITIL), RAP improvements, and SLA development/monitoring while maintaining close management, user and IS-friendly relationships and providing a continuous improvement methodology. Dedicated to transferring many years of information technology management, experience, skills, and expertise to an organization dedicated to improving organizational proficiency and user productivity. Over two decades of diversified expertise in user/client/customer support, acquisition support, project/program management, technology infrastructure development, data architecture, software architecture, and telecommunications. PROFESSIONAL EXPERIENCE Information Systems Manager, Infinity Technology, LLC, McLean, VA 2009 – 2011 Manage IT services for a growing technology company with three locations. Actively designed, evaluated, recommended, purchased, installed, and controlled information system technologies throughout the organization using SDLC methodologies. First recipient of the company’s I-Team Award; “Given for outstanding accomplishments with efforts going above and beyond performance expectations.” Recruited by CEO to support and administer the U.S. Air Force’s acquisition application and systems (SPS/PD2), only later to be promoted to Information Systems Manager to oversee all IT related functions and strategic planning. Championed implementation of corporation’s first network infrastructure to include Windows Server 2008, Exchange Server 2010, Window 7 Pro desktops and laptops, Microsoft Office 2010, Apple Macintosh systems, Virtual Private Networks (VPN), and Cisco firewall / switching systems. Designed systems for optimum reliability (state of the art equipment), availability (redundancy), and performance (high speed systems and load balancing). Delivered significant enhancements to the corporate infrastructure to increase reliability, security, user productivity, and remote connectivity, while reducing outsourcing costs. Reduction in costs is a result of eliminating outsourcing for website design, database design, and managed external email systems. Implemented help desk solutions using ITIL best practices to streamline help desk requests, reduce reoccurring incidents, provide faster incident resolution, and increase user satisfaction. Designed and implemented corporate databases to track awarded contracts, employees, assets, and career opportunity information. Infrastructure Manager, Remke Markets, Erlanger, KY 2005 – 2008 Managed IT infrastructure for a large grocery store chain located in two states including a corporate office, warehouse, and 18 store locations with over 800 employees. Recommended and implemented redesigns of network infrastructure to replace aging equipment, add redundancy using Windows Server technologies, improve security and increase system performance. As a result system uptime remained at 100%, credit card transactions never failed, and customer satisfaction levels improved. Developed matrices to measure reliability, availability, and performance using agreed upon SLAs designed what to measure, how to measure, and target and success rates. Led PCI Security Compliance testing to insure customer data was secure and prevent any financial liabilities of the organization due to credit card numbers being compromised or other security breeches. Installed help desk application and trained management and staff in managing ITIL change. Implemented SDLC processes. TIMOTHY A. STEELE, page 2 PROFESSIONAL EXPERIENCE (cont.) Subcontractor, Self-Employed, Maryland 2004 – 2005 Developed, installed, and supported a Legal Case Tracking System for a legal department within the U.S. Government using database development tools and technology. Evaluated, optimized, and secured network infrastructures Director of Information Systems, The Chronicle of Higher Education, Washington, D.C. 1989 – 2004 Full responsibility over information technology, telecommunications, and operations, with overall decision-making authority. Direct management of 13 employees and managers of the information systems department while reporting directly to the CEO. Rapidly promoted due to hard work, dedication, and knowledge. Led the transformation of a non-networked organization to one that included networked solutions for every facet of the organization; editorial, accounting, advertising, marketing, and production. Responsibilities included overseeing the deployment, monitoring, maintenance, development, upgrade, and support of data center systems; including networks, servers, operating systems, associated hardware, and all necessary resources to accomplish the mission and goals of the organization and information systems department. Responsible for implementing vendor solutions, contract negotiation, service level agreements (SLAs), and project management. Led the system solutions steering committee whose members included executives, mid- and upper-level management, key users, and vendors. Modernized a company with only 10 stand-a-lone computers to a network of high reliability systems that included over 55 file servers and other networking components; this included incorporating our New York office as well as a Disaster Recovery location using the Internet and VPN technology Developed SLAs and matrices to measure reliability, availability, and performance. Replaced existing aging mainframe/dumb terminal technology with client/server technologies comprising of Microsoft, Apple, and IBM solutions. Integrated systems that included Unix, Apple Macintosh, Windows 9x and XP, Windows NT, Windows 2000, and Windows 2003, CISCO routers, CISCO firewalls, CISCO switches, and wireless networks. Final system configuration included 55 files servers; approximately 40 were Windows 2003 Server. Oversee the deployment, monitoring, maintenance, development, upgrade, and support of Data Center systems, including networks, servers, operating systems, and associated hardware Technical team building, skills assessment, mentoring, and day-to-day team management Ensure operations staffing is effectively being managed, including recruitment, supervision, motivating, scheduling, development, evaluation, and disciplinary actions Work closely with the executive staff and decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the company Establish and maintain policies and procedures for system administration, standard operations, server backup, security, e- mail, software licenses, anti-virus protection, and others as needed. Strategic planning for IT hardware and software upgrades Vendor negotiation on hardware and software purchases Develop and implement disaster recovery plans and systems Responsible for network/system architecture design recommendations for future requirements and Data Center Capacity management and planning Coordinate maintenance as it relates to production schedules and impact to production Responsible for developing a staff of helpdesk personnel, trainers, technicians, programmers, and system managers. Implemented redundant systems for all mission critical applications to prevent downtime. Developed structured training programs to ensure users were proficient using the tools necessary to perform their daily duties. Wrote custom applications to improve proficiency, reduce costs, and eliminate the need for outsourcing. Implemented corporate communications system including Lotus Notes groupware applications, Internet/Intranet email, and remote communications for users worldwide. Eliminated extensive outsourcing to develop financial solutions using COTS and in-house developed applications. Resulted in savings of over $100,000 / year, increased productivity, and quicker accounts payable/receivable transactions. Created information technology task force, while effectively improved relationship between business units and the information systems department while delivering improved productivity. Effectively selected and negotiated with vendors to replace outdated editorial, advertising, and circulation proprietary solutions. Prepare and manage yearly budgets, all while never exceeding budget limits. Technical team building, skills assessment, mentoring, and day-to-day team and department management. TIMOTHY A. STEELE, page 3 MILITARY United States Air Force, 1975 – 1979, Sergeant, Honorable Discharge Training included Auto Mechanics and Instructor Training courses. Military Career distinguished by graduating from technical school as an Honor Graduate, by appointment as training instructor immediately out of technical school, and by receiving a promotion before official eligibility. EDUCATION and TRAINING Personal: University of Phoenix Master of Business Administration / Technology Management Graduation date – In Progress Recipient of the University of Phoenix Forever A Phoenix MBA Scholarship Award (May 2011) University of Phoenix Bachelor of Science in Business/Information Systems Graduated with Honors - 4.0/4.0 G.P.A. ITT Technical Institute, Dayton, OH AA in Electronics Engineering Technology Distinguished Honor Graduate – 3.84/4.0 G.P.A. Professional: Dreamweaver CS5, 2011 CompTIA A+ 2006 Objectives, 2010 Microsoft SharePoint, 2010 Introduction to Decision Support, 2009 - Air Education and Training Command Certifying Officer and Accountable Official, 2009 - Air Education and Training Command Resource Management, 2009 - Air Education and Training Command Information Protection, 2009 - Air Education and Training Command SPS System Administrator, 2009 – Business Transformation Agency (Classroom) SPS System Administrator, 2009 – Defense Acquisition University (Online) SPS FPDS-NG System Administrator, 2009 - Defense Acquisition University Contracts for Production, 2009 - Defense Acquisition University System Administrators, 2009 – Air Force SkillPort Client Support Administrator, 2009 - Air Force SkillPort Web Administration, 2009 - Air Force SkillPort Quickstart - Dreamweaver CS5, 2011 CompTIA A+ 2006 Objectives, 2010 Microsoft SharePoint, 2010 ITIL Foundation for Service Management, 2006 Project Management for IS Professionals, 2002 Hands-On Project Management: Skills for Success, 1998 Introduction to CISCO Routers, 1998 Hands-On Lotus Domino, 1998 Hands-On Windows NT Optimization and Troubleshooting, 1997 Hands-On Windows NT 4.0, 1997 UNIX Hands-On Workshop, 1991 Lotus Notes Systems Administration II, 199 Lotus Notes Systems Administration I, 1994 Lotus Notes Application Development II, 1994 Lotus Notes Application Development I, 1994 Introduction to SQL, 1994 Fast Track to Sybase, 1994 Hands-On Internetworking with TCP/IP, 1994 NeXT System Administration, 1992 Advanced Administration for Netware 3.x, 1992 Administration for Netware 3.x, 1992 Introduction to dBase IV, 1990 dBase IV Programming, 1990 Increasing Your Productivity with dBase IV, 1990 COMPETENCIES Executive: Budget, procurement and contract management, senior executive information support, system presentations, staffing and recruitment, assist in determining information systems goals and objective forecasting. Management: Direction and leadership of staff, investigate and evaluate new technology, prepare RFPs and negotiate contracts, maintain CRM, ensure system reliability and backups, purchase systems, manage assets and inventory, coordinate with executive management and users to ensure requirements are met. Hardware: Cisco Routers, Cisco Switches, Cisco Firewalls, Apple Macintosh (Server and workstation), Compaq, Dell, and HP file servers, Fax Servers, Web Servers, Telephone switches, Wireless Networking, TCP/IP, Desktops and peripherals Software: Standard Procurement System (SPS) / Procurement Desktop (PD2), Microsoft Office (2003-2010), Macintosh applications, MAS90/MAS200 Accounting, Symantec Enterprise Anti-virus, Computer Associates ArcServe Backup, Web Applications (Apache, Macromedia), DNS, DHCP, FTP, SMB, SMTP, Microsoft Exchange 2010, pcAmerica POS Systems, Lotus Notes/Domino. Operating Systems: AIX, Sun, Linux, Windows 3.0 – Windows 7 Professional, MAC OSX 10.6 Server and Workstation, Netware 3.x, Windows 2000, Windows 2003, Windows 2008, Lotus Domino (applications and system administration) Programming: Lotus Domino Application and Web Development (Dreamweaver & PHP), Sybase, SQL, MSSql, MySQL, DBase IV, FileMaker Pro 11
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