TIMOTHY A. STEELE
Email: firstname.lastname@example.org -- Website: http://IsTheBestCandidate.com
ITIL Certified Top Secret Clearance
Director of Information Systems IS/IT Manager Infrastructure Manager Customer/User Support
Project Management • Program Management • Reliability, Availability, and Performance Improvement •
Service Level Agreement Development and Measurement • Information Systems Analysis & Design • Data
Integrity & Disaster Recovery • Benchmarking • Client Relations Management • Customer/Helpdesk
Management • Department & Team Management • Systems & Networking Management • Systems
Architecture & Design • Web Interfaces • Vendor & Proposal Development • Budget Planning &
Management • Technological Process Improvements • Process Re-Engineering • Vendor Contract
Negotiation • Resource Allocation
Driven, engaged, enthusiastic, experienced, hands-on senior information systems manager and ITIL certified technology leader
with solid management experience to provide front facing customer support, program and project management, collaborative
teaming, extraordinary customer-centric services, system development life cycle (SDLC), information systems "best practices"
(ITIL), RAP improvements, and SLA development/monitoring while maintaining close management, user and IS-friendly
relationships and providing a continuous improvement methodology. Dedicated to transferring many years of information
technology management, experience, skills, and expertise to an organization dedicated to improving organizational proficiency
and user productivity. Over two decades of diversified expertise in user/client/customer support, acquisition support,
project/program management, technology infrastructure development, data architecture, software architecture, and
Information Systems Manager, Infinity Technology, LLC, McLean, VA 2009 – 2011
Manage IT services for a growing technology company with three locations. Actively designed, evaluated, recommended,
purchased, installed, and controlled information system technologies throughout the organization using SDLC methodologies.
First recipient of the company’s I-Team Award; “Given for outstanding accomplishments with efforts going above and beyond
Recruited by CEO to support and administer the U.S. Air Force’s acquisition application and systems (SPS/PD2), only
later to be promoted to Information Systems Manager to oversee all IT related functions and strategic planning.
Championed implementation of corporation’s first network infrastructure to include Windows Server 2008, Exchange
Server 2010, Window 7 Pro desktops and laptops, Microsoft Office 2010, Apple Macintosh systems, Virtual Private
Networks (VPN), and Cisco firewall / switching systems.
Designed systems for optimum reliability (state of the art equipment), availability (redundancy), and performance (high
speed systems and load balancing).
Delivered significant enhancements to the corporate infrastructure to increase reliability, security, user productivity, and
remote connectivity, while reducing outsourcing costs. Reduction in costs is a result of eliminating outsourcing for
website design, database design, and managed external email systems.
Implemented help desk solutions using ITIL best practices to streamline help desk requests, reduce reoccurring incidents,
provide faster incident resolution, and increase user satisfaction. Designed and implemented corporate databases to track
awarded contracts, employees, assets, and career opportunity information.
Infrastructure Manager, Remke Markets, Erlanger, KY 2005 – 2008
Managed IT infrastructure for a large grocery store chain located in two states including a corporate office, warehouse, and 18
store locations with over 800 employees.
Recommended and implemented redesigns of network infrastructure to replace aging equipment, add redundancy using
Windows Server technologies, improve security and increase system performance. As a result system uptime remained at
100%, credit card transactions never failed, and customer satisfaction levels improved.
Developed matrices to measure reliability, availability, and performance using agreed upon SLAs designed what to
measure, how to measure, and target and success rates.
Led PCI Security Compliance testing to insure customer data was secure and prevent any financial liabilities of the
organization due to credit card numbers being compromised or other security breeches.
Installed help desk application and trained management and staff in managing ITIL change. Implemented SDLC
TIMOTHY A. STEELE, page 2
PROFESSIONAL EXPERIENCE (cont.)
Subcontractor, Self-Employed, Maryland 2004 – 2005
Developed, installed, and supported a Legal Case Tracking System for a legal department within the U.S. Government
using database development tools and technology.
Evaluated, optimized, and secured network infrastructures
Director of Information Systems, The Chronicle of Higher Education, Washington, D.C. 1989 – 2004
Full responsibility over information technology, telecommunications, and operations, with overall decision-making authority.
Direct management of 13 employees and managers of the information systems department while reporting directly to the CEO.
Rapidly promoted due to hard work, dedication, and knowledge. Led the transformation of a non-networked organization to
one that included networked solutions for every facet of the organization; editorial, accounting, advertising, marketing, and
production. Responsibilities included overseeing the deployment, monitoring, maintenance, development, upgrade, and support
of data center systems; including networks, servers, operating systems, associated hardware, and all necessary resources to
accomplish the mission and goals of the organization and information systems department. Responsible for implementing
vendor solutions, contract negotiation, service level agreements (SLAs), and project management. Led the system solutions
steering committee whose members included executives, mid- and upper-level management, key users, and vendors.
Modernized a company with only 10 stand-a-lone computers to a network of high reliability systems that included over 55
file servers and other networking components; this included incorporating our New York office as well as a Disaster
Recovery location using the Internet and VPN technology
Developed SLAs and matrices to measure reliability, availability, and performance.
Replaced existing aging mainframe/dumb terminal technology with client/server technologies comprising of Microsoft,
Apple, and IBM solutions. Integrated systems that included Unix, Apple Macintosh, Windows 9x and XP, Windows NT,
Windows 2000, and Windows 2003, CISCO routers, CISCO firewalls, CISCO switches, and wireless networks. Final
system configuration included 55 files servers; approximately 40 were Windows 2003 Server.
Oversee the deployment, monitoring, maintenance, development, upgrade, and support of Data Center systems, including
networks, servers, operating systems, and associated hardware
Technical team building, skills assessment, mentoring, and day-to-day team management
Ensure operations staffing is effectively being managed, including recruitment, supervision, motivating, scheduling,
development, evaluation, and disciplinary actions
Work closely with the executive staff and decision makers in other departments in order to identify, recommend, develop,
implement, and support cost-effective technology solutions for all aspects of the company
Establish and maintain policies and procedures for system administration, standard operations, server backup, security, e-
mail, software licenses, anti-virus protection, and others as needed.
Strategic planning for IT hardware and software upgrades
Vendor negotiation on hardware and software purchases
Develop and implement disaster recovery plans and systems
Responsible for network/system architecture design recommendations for future requirements and Data Center Capacity
management and planning
Coordinate maintenance as it relates to production schedules and impact to production
Responsible for developing a staff of helpdesk personnel, trainers, technicians, programmers, and system managers.
Implemented redundant systems for all mission critical applications to prevent downtime.
Developed structured training programs to ensure users were proficient using the tools necessary to perform their daily
Wrote custom applications to improve proficiency, reduce costs, and eliminate the need for outsourcing.
Implemented corporate communications system including Lotus Notes groupware applications, Internet/Intranet email,
and remote communications for users worldwide.
Eliminated extensive outsourcing to develop financial solutions using COTS and in-house developed applications.
Resulted in savings of over $100,000 / year, increased productivity, and quicker accounts payable/receivable transactions.
Created information technology task force, while effectively improved relationship between business units and the
information systems department while delivering improved productivity.
Effectively selected and negotiated with vendors to replace outdated editorial, advertising, and circulation proprietary
Prepare and manage yearly budgets, all while never exceeding budget limits.
Technical team building, skills assessment, mentoring, and day-to-day team and department management.
TIMOTHY A. STEELE, page 3
United States Air Force, 1975 – 1979, Sergeant, Honorable Discharge
Training included Auto Mechanics and Instructor Training courses. Military Career distinguished by graduating from technical
school as an Honor Graduate, by appointment as training instructor immediately out of technical school, and by receiving a
promotion before official eligibility.
EDUCATION and TRAINING
Personal: University of Phoenix
Master of Business Administration / Technology Management
Graduation date – In Progress
Recipient of the University of Phoenix Forever A Phoenix MBA Scholarship Award (May 2011)
University of Phoenix
Bachelor of Science in Business/Information Systems
Graduated with Honors - 4.0/4.0 G.P.A.
ITT Technical Institute, Dayton, OH
AA in Electronics Engineering Technology
Distinguished Honor Graduate – 3.84/4.0 G.P.A.
Professional: Dreamweaver CS5, 2011 CompTIA A+ 2006 Objectives, 2010 Microsoft SharePoint, 2010 Introduction
to Decision Support, 2009 - Air Education and Training Command Certifying Officer and Accountable
Official, 2009 - Air Education and Training Command Resource Management, 2009 - Air Education and
Training Command Information Protection, 2009 - Air Education and Training Command
SPS System Administrator, 2009 – Business Transformation Agency (Classroom) SPS System
Administrator, 2009 – Defense Acquisition University (Online) SPS FPDS-NG System Administrator, 2009 -
Defense Acquisition University Contracts for Production, 2009 - Defense Acquisition University System
Administrators, 2009 – Air Force SkillPort Client Support Administrator, 2009 - Air Force SkillPort Web
Administration, 2009 - Air Force SkillPort Quickstart - Dreamweaver CS5, 2011 CompTIA A+ 2006
Objectives, 2010 Microsoft SharePoint, 2010 ITIL Foundation for Service Management, 2006 Project
Management for IS Professionals, 2002 Hands-On Project Management: Skills for Success, 1998
Introduction to CISCO Routers, 1998 Hands-On Lotus Domino, 1998 Hands-On Windows NT
Optimization and Troubleshooting, 1997 Hands-On Windows NT 4.0, 1997 UNIX Hands-On Workshop,
1991 Lotus Notes Systems Administration II, 199 Lotus Notes Systems Administration I, 1994 Lotus
Notes Application Development II, 1994 Lotus Notes Application Development I, 1994 Introduction to
SQL, 1994 Fast Track to Sybase, 1994 Hands-On Internetworking with TCP/IP, 1994 NeXT System
Administration, 1992 Advanced Administration for Netware 3.x, 1992 Administration for Netware 3.x,
1992 Introduction to dBase IV, 1990 dBase IV Programming, 1990 Increasing Your Productivity with
dBase IV, 1990
Executive: Budget, procurement and contract management, senior executive information support, system presentations,
staffing and recruitment, assist in determining information systems goals and objective forecasting.
Management: Direction and leadership of staff, investigate and evaluate new technology, prepare RFPs and negotiate
contracts, maintain CRM, ensure system reliability and backups, purchase systems, manage assets and inventory, coordinate
with executive management and users to ensure requirements are met.
Hardware: Cisco Routers, Cisco Switches, Cisco Firewalls, Apple Macintosh (Server and workstation), Compaq, Dell, and
HP file servers, Fax Servers, Web Servers, Telephone switches, Wireless Networking, TCP/IP, Desktops and peripherals
Software: Standard Procurement System (SPS) / Procurement Desktop (PD2), Microsoft Office (2003-2010), Macintosh
applications, MAS90/MAS200 Accounting, Symantec Enterprise Anti-virus, Computer Associates ArcServe Backup, Web
Applications (Apache, Macromedia), DNS, DHCP, FTP, SMB, SMTP, Microsoft Exchange 2010, pcAmerica POS Systems,
Operating Systems: AIX, Sun, Linux, Windows 3.0 – Windows 7 Professional, MAC OSX 10.6 Server and Workstation,
Netware 3.x, Windows 2000, Windows 2003, Windows 2008, Lotus Domino (applications and system administration)
Programming: Lotus Domino Application and Web Development (Dreamweaver & PHP), Sybase, SQL, MSSql, MySQL,
DBase IV, FileMaker Pro 11