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Présentation PowerPoint - Rail Europe

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					              "Print at Home"
                  User Guide - V2

                               Enjoy Europe
UPDATED Version                   Travel by Train!
         Summary


        Introduction                               P3

        General principles of P@H                  P4-9

        How to book P@H tickets in Euronet?        P 10 - 18

        P@H impact on the MTR / Accounting         P 19 - 20

        P@H impact on the After Sales procedures   P 21 - 25

        P@H from the traveller's side…             P 26 - 37

        www.refundmyeticket.com                    P 38 - 41

        FAQs & Tips                                P 42 - 50




p2
         Introduction

     "Print at Home" in a nutshell

        What is it?
            A new ticketing method for European point to point tickets
                Tickets are no longer printed on Euronet Paper by the GSA
                Tickets are no longer sent by post/mail/courier to the traveller or picked up at agency
                Tickets are sent electronically to the traveller, to his/her e-mail address
                Tickets must be printed by the traveller himself
                It is very simple and very similar to the electronic ticketing used by airlines
                It is often abbreviated "P@H"



        Print at Home & Euronet
            Print at Home is a major Euronet improvement with impacts on
                  the sales dialogue/Front Office
                  the back office (accounting)
                  the after-sales processes

      The purpose of this quick guide is to help you to better understand
     the Print at Home and its impact on Euronet and on your organisation

p3
         Summary


        Introduction

        General principles of P@H

        How to book P@H tickets in Euronet?

        P@H impact on the MTR / Accounting

        P@H impact on the After Sales procedures

        P@H from the traveller's side…

        www.refundmyeticket.com

        FAQs & Tips




p4
             General Principles

         Context: P@H in Europe and with Rail Europe

            P@H in Europe
              Print at Home was recently introduced in Europe (2010)
              Only a few rail carriers do offer it at the moment
              Each rail carrier has a different way to manage it


            P@H in Euronet
                Simplicity was the key word when P@H was developed in Euronet…
                      Impacts on the sales dialogue are limited
                      Booking flow are homogeneous, whatever the rail carrier (Eurostar, TGV, etc.)
                With P@H, Euronet now offers 4 ticketing methods
                    E2PAPER (Euronet Blank tickets) for travellers preferring to have paper tickets with them
                    P@H for travellers wanting to print their tickets whenever and wherever they want
     e-tickets      P@S (TOD), for travellers wanting to retrieve their tickets from a kiosk when at the station
                    PDF, for non European products in Euronet




p5
          General Principles
     How does it work???

        P@H issuance is simple, and based on emails
          The traveller provides his email address to the GSA
          The GSA enters the email address in Euronet during the booking process
          The traveller receives a confirmation email and his P@H tickets in his mailbox


        For the traveller
          Traveller can find all information about his booking in the confirmation email
          Traveller can print his P@H tickets from any printer, on regular, white A4 paper
          When traveller is in Europe, he just needs to show his tickets upon request,
          together with a means of identification (ID Card or passport)

        For the GSA
          Booking P@H tickets is super easy and very similar to other modes of ticketing
          GSA no longer need to manage Euronet paper, printers etc.
          GSA remain in control… P@H are stored and can be retrieved if need be




p6
             General Principles

     P@H Scope (1/2)

        P@H is offered for certain categories of products ONLY
            P@H is only offered…
                  for global fare tickets (ticket + reservation, all in one)
                  for individual public fares
                  for the list of trains/carriers/fares detailed in the next page
            P@H is not offered for…
                  Passes and Swiss Packages
                  TCV tickets
                  Stand alone reservations
                  Amtrak and NERO products
                  Group and RIT fares
            Depending on the train/carrier,
                P@H can be offered on certain routes only
                P@H can be offered for certain fares only
                P@H tickets can either be included in the confirmation email, or directly sent to the traveller




p7
         General Principles

     P@H Scope (2/2)
     Carrier/Trains                  Routes     Fares    Comments
     French Journeys                  Most       Most    No Eurail Passholder fares, no regional routes
     Eurostar                          All       Most    No ABS fares
     TGV Lyria                         All        All    -
     France-Germany High Speed         All        All    -
     France-Spain TGV                  All        All    -
     Paris-Luxembourg TGV              All        All    Since 3 May 2011
     Brussels-France TGV               All        All    Since 3 May 2011
     Geneva-Med TGV                    All       Most    Non exchangeable, non refundable fares only
     Thalys                            All       Most    No ABS fares
     Renfe                             All        All    All fares available via the "Direct Connexion"


     Important
     - P@H is ONLY offered on the trains/fares quoted above
     - This means that P@H is NOT offered on Artesia (Day & Night), Trenitalia's FrecciaRossa and
     FrecciArgento or ICE for instance
     - In any case, no worries, Euronet will always let you know if a fare is eligible to P@H or not




p8
          General Principles

     Euronet functionalities & P@H

        P@H conditions of use/issuance
            P@H tickets are strictly personal, nominative and not transferable
                First name and last name must be entered in Euronet, for each traveller
            P@H tickets are only valid upon presentation of an ID Card/photo ID
                Travellers must always have they ID card/passport with them when they travel
          To prevent fraud, conductors on-board French trains & International trains to/from
          France will also check the date of birth on the traveller's ID card
                You'll need to enter this information in Euronet and it will print on the ticket
                You don't need to enter this information for Eurostar, Thalys & Renfe P@H tickets

        "Multi Ticketing Option"
          This feature was introduced in Euronet's 2011 Spring Release
          It allows you to mix different ticketing options within one booking




p9
           Summary


          Introduction

          General principles of P@H

          How to book P@H tickets in Euronet?

          P@H impact on the MTR / Accounting

          P@H impact on the After Sales procedures

          P@H from the traveller's side…

          www.refundmyeticket.com

          FAQs & Tips




p 10
            How to book P@H tickets in Euronet?

       Good to know

          P@H issuance is easy and can be managed in 5 quick steps
           1. Select your route and make sure that the fare/route is P@H eligible
           2. Add Passengers details (make sure you provide all necessary information)
           3. Assign each traveller individually to each product
           4. Select the printing option "PAH"
           5. Send the P@H tickets to the client‘s email box.

          Euronet will assist you during the process
            If a product is not P@H eligible, Euronet won't allow you to confirm it as P@H and
            you’ll get an error message
            Euronet will indicate if a route/fare is P@H eligible
            Euronet will warn you if mandatory information is missing




p 11
               How to book P@H tickets in Euronet?

           Step 1: select the route/fare and make sure it can be issued as P@H…

              P@H eligibility information is available in the "Fare Details" screen

                                                                         1. Click on the fare to
                                                          1
                                                                         obtain more information

                                                                         2. The box "Fare
                                                                         Details" appears
       2

                                                                         3. P@H eligibility is
                                                                         displayed in the
                                                                         "Additional Info" field




                                                   3




p 12
           How to book P@H tickets in Euronet?

       Step 2: enter mandatory passenger details

          Make sure you enter all mandatory fields for EACH traveller…

                                                              For EACH traveller, you
                                                              must enter…
                                                              1. his/her first name
                                                              2. his/her last name
                                                              3. his/her date of birth (not
                                                              mandatory for Eurostar)

                                                              If any of the mandatory field
                                                              is not correctly keyed in, an
                                                              error message is displayed
                                                              at the bottom of the screen.

                                                              Once travellers' details are
                                                              properly entered, for each
                                                              traveller individually, the
                                                              message disappears.




p 13
               How to book P@H tickets in Euronet?

           Step 3: assign passengers individually

              Travellers have to be assigned one by one…

                                                            For EACH product/fare, you
                                                            must…
                                                            1. select the product/fare
                                                            2. select the corresponding
                                                            passenger
                                                            3. click on assign


       1

                                                       2


                                                            Tip: As P@H requires
                                                 3          individual assignment, don't
                                                            select "Lead Name Only",
                                                            otherwise you will get an
                                                            error message.


p 14
           How to book P@H tickets in Euronet?

       Step 4: select the "P@H" printing option (1/2)

          The "Ticketing Options" button
              The default ticketing option is "E2Paper" so you just need to change it

                                                                     1. First, click on "Confirm" to
                                                                     confirm the PNR

                                                                     2. Click on the "Ticketing
                                                                     Options" button to choose P@H



                                                                      Important note: the "Confirm"
                                                                      button does not appear for
                                                                      Renfe "Direct Connexion"
                                                                      products because such
                                                                      products are confirmed at the
                                                                      time of printing ("Print Now" or
                                                                      "Q for Print") ONLY



p 15
         How to book P@H tickets in Euronet?

       Step 4: select the "P@H" printing option (2/2)

       The   "Ticketing Options" pop-up box
         The pop-up allows you to choose your preferred ticketing options
         It can apply to the whole booking, or product by product



                                                      1. You can select different ticketing
                                                      options, one per product or one for the
                                                      whole booking

                                                      2. Select "PAH"

                                                      3. Click on "Save"



                                                      Tip: If you chose a printing option that
                                                      is not compatible with the selected
                                                      product, Euronet will give you’re an
                                                      error message (see page 46 )



p 16
                  How to book P@H tickets in Euronet?

             Step 5: send the "P@H" tickets to the traveller (1/2)

                Define the parameters of the confirmation e-mail
                  When you click on "Q For Print" or "Print Now", the below window pops-up
                  It allows you to enter the traveller's e-mail address and the language for the
                  confirmation e-mail

       1. Enter here customer’s e-mail address    1

       2. Re-enter here customer’s e-mail
                                                  2
       address (control to avoid errors)

       3. Enter here travel agent's e-mail        3
       address or that of the person who makes
       the booking (It allows this person to
       receive the email too so that it can be
       resent to the customer if needed)

       4. Select language for the confirmation
                                                  4
       e-mail (English, Spanish or Portuguese).
       Default language is English

       5. Click on "Send"                         5



p 17
           How to book P@H tickets in Euronet?

       Step 5: send the "P@H" tickets to the traveller (2/2)

          Confirm the generation of the P@H ticket
              At the same moment you clicked on "Send"…
                   P@H tickets were created in the database as a .pdf files (they are "virtually printed")
                   The confirmation e-mail was sent to the traveller

              A "printing confirmation" step is then necessary, if you chose "Print Now"…
                    The usual pop-up window appears, asking you to "confirm" the proper "printing"
                   Just click on "Confirm All" as it will
                       - confirm the P@H ticket in the carrier's system
                       - print an invoice
                       - change the booking status to "invoiced"
                   If you don't click on "Confirm all", traveller(s)
                 will not be able to download their .pdf file(s)

               If you chose to "Q for print", this printing
                 confirmation step is no required




p 18
           Summary


          Introduction

          General principles of P@H

          How to book P@H tickets in Euronet?

          P@H impact on the MTR / Accounting

          P@H impact on the After Sales procedures

          P@H from the traveller's side…

          www.refundmyeticket.com

          FAQs & Tips




p 19
           P@H impact on the MTR / Accounting

       MTR is adapted to take P@H specificities into account

          Clear identification of P@H sales and impact on ticket stock control
            The printing option clearly displays in the MTR. Cf. "Printing" column
            As P@H issuance does not require the use of Euronet Blank Tickets, P@H tickets
            are not counted in the ticket stock usage. Cf. the "Cpns #" column:




p 20
           Summary


          Introduction

          General principles of P@H

          How to book P@H tickets in Euronet?

          P@H impact on the MTR / Accounting

          P@H impact on the After Sales procedures

          P@H from the traveller's side…

          www.refundmyeticket.com

          FAQs & Tips




p 21
            P@H impact on the After Sales procedures

       After Sales - Reminders

          After Sales possibilities depend on the fare
             Exchange/Refund possibilities vary fare by fare
            All after sales conditions can be found on Extranet and in Euronet
            Remember that after train departure, refund possibilities are very restricted and
            limited to a very small number of fares


          Euronet makes your job easier as everything is automatic…
            To know whether a P@H ticket is refundable or not, you can use the "Get quote"
            button in Euronet's "After Sales" module
            During a refund operation, Euronet automatically calculates the penalties and
            releases the seat in the carrier's inventory
            Remember you can refund "Point to Point" tickets (if fare allows) in Euronet
            without RE4A's authorisation if the refund is performed before train departure




p 22
            P@H impact on the After Sales procedures

       After Sales - What's new with P@H ?

          A very important change, from a legal perspective
             With P@H, the transportation contract is no longer the P@H ticket itself but the
            information stored in the carrier's servers/computers
            Also, because P@H tickets are printed on regular paper (and not on value paper
            like Euronet Blank Tickets), P@H tickets themselves have actually no legal value
            In other words, from a legal perspective, the "right to travel" is not materialised by
            the P@H ticket itself but by the perfect matching between
                the information stored in the carriers' servers
                the information on the P@H ticket
                the information on the ID card/passport of the traveller




        The P@H ticket itself has no legal value, and this has important impacts on
       the after-sales procedure…




p 23
            P@H impact on the After Sales procedures

       New opportunities to facilitate After-Sales operations!

          Moving to a zero-paper process
              As the P@H ticket itself has no longer any value, this means that
                  there is no need to have P@H tickets stamped/endorsed as "not used" by a railway official
                  the timely release of the seat in the carrier's inventory/in Euronet is enough for the carrier
                  to open the right for a refund
              All P@H transactions are stored electronically and done in real time so…
                  the key element is the PNR, not the P@H ticket itself
                  Euronet knows exactly when seat has been released and if a refund can be offered



          www.refundmyeticket.com
            This website to allow travellers to release their seat if they don't plan to travel…
            This website makes your life easier
                  Travellers no longer need to contact you to release their seats
                  After-sales operations are simplified (you just need to finalise the refund transaction in
                  Euronet with a "RAD completion")
              More details on www.refundmyeticket.com on page 38



p 24
            P@H impact on the After Sales procedures

       Process changes

          Ticket endorsement as "not used" by a railway official : NOT NEEDED
            In ALL cases, P@H tickets don't need to be stamped/endorsed as "not used"
            by a railway official
            The timely release of the seat and the respect of the fare rules is enough to open
            the right to a refund
            Reminder: this applies to P@H tickets only, not to tickets printed on E2 paper


          Sending P@H tickets to Rail Europe's After Sales Department: 2 cases
            Eurostar: YES, it is still mandatory to send the P@H tickets you wish to refund to
            Rail Europe After Sales Department, with your monthly accounting documents
            In all other cases: NO, you don't need to send the P@H ticket, all information is
            stored/checked in the PNR




p 25
           Summary


          Introduction

          General principles of P@H

          How to book P@H tickets in Euronet?

          P@H impact on the MTR / Accounting

          P@H impact on the After Sales procedures

          P@H from the traveller's side…

          www.refundmyeticket.com

          FAQs & Tips




p 26
            P@H from the traveller's side…
       How does it work for the traveller???

          When booking is finalised, traveller receives a confirmation e-mail
            The confirmation email is sent by rea.pah.from@raileurope.com
            The confirmation emails summarises all details of the booking
            The confirmation email is NOT the actual ticket and is not required to travel


          Traveller must print the actual tickets himself and keep them at all times
              In all cases except Thalys, tickets are "embedded" in the confirmation email
                    Tickets can be printed by clicking on the "Print Your Ticket" button in the confirmation email
                    The button allows the traveller to open/download one/several .pdf file(s)
                    The .pdf file(s) must be printed before travel as it is the actual ticket(s)
              In Thalys' case, a separate email is directly sent by Thalys to the traveller
                    Email is sent by thalysticket@mail.thalysticketless.com
                    This email is the actual ticket and must be printed
            Printing is possible from any printer, as long as tickets are printed on white A4 paper
            When traveller is in Europe, he just needs to show his tickets upon request, together
            with a means of identification (ID Card or passport) as this is mandatory



p 27
            P@H from the traveller's side…
       How does it work for the GSAs???

          P@H tickets are easy to issue
            GSA makes the booking as usual, not much changes
            GSA needs to collect traveller's email when doing the transaction


          P@H tickets are easy to manage
              GSA remains in control of the whole process as…
                    GSA can receive a copy of the confirmation email sent to the traveller, if he wants to
                    GSA is able to resend the confirmation email to the traveller if needed
                    GSA can also have access to the P@H tickets if need be
              Ticket stock management is facilitated

          After sales are improved
            No need to ask the traveller to have his ticket stamped/endorsed as not used
            Seat release (1st step for a refund) possible over the internet until train's departure




p 28
         P@H from the traveller's side…

       Confirmation email sent to the traveller



                                                      Commercial text - Language can be
                                           1      1
                                                      English, Portuguese or Spanish (see p17)
                                                  2   Itinerary details for paper tickets
                                           2
                                                  3   Itinerary details for P@H tickets
                                                  4   "Print Your Ticket" button
                                           3
                                                  5   General Information
                                           4      6   Summary

                                           5      7   After-Sales information

                                           6



                                           7

                                                      Note: the confirmation email is actually
                                                      very similar to the "Booking Summary"
                                                      also known as "Pro-forma invoice"



p 29
         P@H from the traveller's side…

       P@H ticket details - "French Journeys" (1/2)

                                                      1   Conditions of use of the
                                                          P@H ticket in English


                                                      2   Conditions of use of the
                                                          P@H ticket in French
                                                          (for the Train Manager)


                                                      3   Journey details
                 2                        3


                                                      4   Booking details




                  1                       4



                                                          Next slide: Zoom on
                                                          zones 3 & 4




p 30
         P@H from the traveller's side…

       P@H ticket details - "French Journeys" (2/2)
                                                1     Departure/Arrival stations

                                                2     Date & time of departure/arrival
                 1          2               3
                                                3     Placement details

                                                4     Fare Information
                                        4
                                                5     Booking File Reference (also known as
                                                      "PNR")

                                                6     Traveller's First and Last name
                                5
                                                7     2D Barcode
                 6                  7
                                                8     After-Sales information

                                                9     Identification of the Euronet Terminal
                                        8

                        9




p 31
            P@H from the traveller's side…

       P@H ticket details - Other international trains to/from France

          Same P@H ticket than for French Journeys
            The technical solution for these trains is provided by SNCF
            Therefore P@H tickets on these routes are exactly similar to those for French
            domestic routes

          Reminder of the scope
              This applies to the following trains/carriers
                  TGV Lyria
                  France-Spain TGV
                  Paris-Luxembourg TGV
                  Brussels-France TGV
                  Geneva-Med TGV
                  France-Germany High Speed (both TGV and ICE)




p 32
               P@H from the traveller's side…

           P@H ticket details - Eurostar

                                                       1

           The upper part of the Eurostar P@H ticket
       1
           contains the exact same information as
           current tickets printed on Euronet paper            3


       2   The lower part of the Eurostar P@H ticket
           is dedicated to after sales information


       3   Booking reference (also known as "PNR“)
                                                       2

       4   2D barcode


       5   After-Sales information

                                                                   4
                                                           5




p 33
         P@H from the traveller's side…

       P@H ticket details - Thalys (1/2)
                                           1   Journey & Booking details

                                           2   Traveller's First and Last name
                           2
                                           3   2D Barcode
                 1
                                  3
                                           4   Illustration of the use of P@H tickets

                                           5   After-Sales information

                                           6   Terms & conditions in relation to P@H

                                      4

                                               Note: Thalys calls their P@H tickets
                                               "Thalys Ticketless"

                                      5

                                      6


                                               Next Slide: Zoom on zone       1




p 34
         P@H from the traveller's side…

       P@H ticket details - Thalys (2/2)
                                                                  1
                                                                          2

                                                                          3

                                                                      4

                                                            5

                                                              6
                                                                              7




                                 1   Travel Date
                                 2   Departure Time/Station
                                 3   Arrival Time/Station
                                 4   Placement details
                                 5   Fare Information (name) & Class of travel
                                 6   Price in €
                                 7   Booking File Reference (also known as "PNR")




p 35
              P@H from the traveller's side…

           P@H ticket details - "Renfe Direct Connexion" (1/2)


                                                                 3
           The upper part of the Renfe P@H ticket contains   1
       1
           all information usually found on tickets

           The lower part of the Renfe P@H ticket contains
       2
           an extract of the conditions of carriage

       3   2D barcodes scanned at time of check-in


                                                             2




           Next Slide: Zoom on zone     1
                                                                 3




p 36
       P@H from the traveller's side…

    P@H ticket details - "Renfe Direct Connexion" (2/2)
                                     1



                                     2


                                     3



                                                                       4




                                       5

                                       6


1   Renfe Ticket number, PNR ("Localizador") and Fare Name
2   Route details: origin, destination, date and time of departure/arrival ("Salida" = Origin & "Llegada" = Destination)
3   Placement details ("Coche" = coach, "Plaza" = seat, etc.)
4   Price Information
5   Important warning: "Access to the train closes 2 minutes before departure"
6   Date and time of ticket issuance
           Summary


          Introduction

          General principles of P@H

          How to book P@H tickets in Euronet?

          P@H impact on the MTR / Accounting

          P@H impact on the After Sales procedures

          P@H from the traveller's side…

          www.refundmyeticket.com

          FAQs & Tips




p 38
           www.refundmyeticket.com

       A new, online channel to initiate refunds of P@H tickets

          Why this site?
              The introduction of P@H tickets makes the after sales procedures easier
                  No need to have the P@H tickets stamped/endorsed as "not used" to apply for a refund
                  Travellers just need to make sure they release their seat on time

              It becomes possible for travellers to release their seat online, wherever they are
                  The seat release (date & time) is recorded in Euronet and is sufficient proof for the carrier
                  They can do it wherever they are, whenever they want, no need to go to a train station



          Numerous benefits
              For your clients
                  Travellers don't need to go to a ticket office and stand in a line for a long time
                  Travellers don't need to speak another language fluently to be understood
                  Travellers don't need to contact you directly while they are in an other country…

              For you as a GSA
                  You save time: seat release is done by the traveller so you just need to finalize the refund!
                  You offer more flexibility to your clients: they can release their seats until the last minute




p 39
            www.refundmyeticket.com

       How does it work?

          Real time operations
            Cancelling a seat on refundmyeticket has the exact same effect as going to a
            ticket office/in a station
            When travellers cancel their tickets through www.refundmyeticket
                seats are released and given back to the carriers in real time
                the "RAD Initialisation" process is started, you then just need to proceed to the "RAD
                Completion" process. You can refund your customer easily and quickly.

          The url is communicated everywhere
            All P@H tickets feature, in the after-sales information, the url of the site
            It is also reminded to contact the original point of sales for refunds


          A neutral website
            Available all year round, accessible from any country, with simple navigation
            Useful for both GSAs & travellers




p 40
                www.refundmyeticket.com




       Customer just needs to
       enter the PNR of the
       ticket he wants to refund
                           1



       Customer can indicate
       his personal email to get
       the confirmation of the
       seat release by email
                               2




p 41
           Summary


          Introduction

          General principles of P@H

          How to book P@H tickets in Euronet?

          P@H impact on the MTR / Accounting

          P@H impact on the After Sales procedures

          P@H from the traveller's side…

          www.refundmyeticket.com

          FAQs & Tips




p 42
         FAQs
       Q: Can my clients reprint their P@H ticket if they lost it?
       A: YES, they can re-print their ticket from the email received as many times as they want. As the
       ticket is valid for one train/date and on a designed seat only, there is no risk of fraud

       Q: Can I issue a P@H ticket on any International route starting in France?
       A: NO, for example Artesia Day nor Artesia Night are included in the scope of the P@H ticketing.

       Q: Do I need to know all fares and routes offering P@H?
       A: NO! Euronet gives you the information. You can always double check if the fare and route is
       P@H eligible in Euronet but it can help you be more productive to know if the routes/fares that you
       sell the most are P@H eligible

       Q: Can my client use www.refundmyeticket.com to release his seat if he has a ticket printed
       on Euronet paper?
       A: NO, refundmyeticket is exclusively dedicated to P@H tickets. Tickets printed on Euronet paper
       must be stamped as not used by a railway official and returned to Rail Europe After Sales
       Department in the timeframe allowed for a refund.

       Q: Can I issue a ticket at Passholder fare on TGV as P@H?
       A: It depends. If your client is travelling with a Eurail pass, the answer is NO, you must issue them
       on Euronet Paper. If your client is traveling on a France Rail Pass, the answer is YES.




p 43
         FAQs
       Q: There is no "Print Your Ticket" button on the confirmation email for my client's Thalys
       journey, is that normal?
       A: YES, Thalys P@H tickets are directly sent by Thalys servers. Your client will receive in his
       mailbox the ticket he needs to print. Thalys P@H ticket will be sent to the email address you
       entered in Euronet when you did the booking

       Q: I can't find a "confirm" button when I want to print a Renfe ticket?
       A: IT IS NORMAL. Renfe tickets booked through the "Direct Connexion" are only confirmed at the
       when you click on "Q for print" or "Print now". Until you hit one of these buttons, seat is not booked
       and fare is not guaranteed.

       Q: What happens if the email address provided by my client is wrong?
       A: Your client will not receive the email containing his tickets and will not be able to travel. It is
       therefore very important to properly fill out the email address of your clients to issue P@H tickets.

       Q: I don't want my client to see my email address? Can I use the "BCC field"?
       A: NO, you cannot use the "BCC" field of the "Print at Home email" box. If you don't want to enter
       your email address, you can create another mail address within you company that will receive all
       P@H email confirmations. Alternatively, you can always ask that the confirmation email be sent
       back to you/your client by Rail Europe's helpdesk teams (see FAQ "What to do if my client lost the
       confirmation email?").




p 44
         FAQs
       Q: What to do if my client lost the confirmation email?
       A: No worries, you can resend it to him/her. There here are 2 possibilities:
       - If you did put your email address in the "CC" field when you entered the traveller's email address,
       you can send it again from your mailbox
       - If you did not do that, you have to open a case in myRailEurope ("Commercial questions and
       issues" / Type "Others" / Sub-type "P@H issuance")

       Q: How can I resend the P@H tickets to my client?
       A: There are numerous possibilities:
       - For all products except Thalys, you can resend the confirmation email, as it contains the links to
       the P@H tickets
       - For Thalys P@H tickets, you must ask the RE4A Helpdesk team to resend them to your clients by
       opening a case in myRailEurope ("Commercial questions and issues" / Type "Others" / Sub-type
       "P@H issuance") and indicating the booking number
       - You can also send by email to your client the url of this P@H ticket… You can find this url in the
       Pro-Forma Invoice/Booking Summary.

       Q: Can I put several email addresses in the "CC" field ?
       A: NO, this field would only allow ONE unique email address.

       Q: What is the "Print Your Tickets" button?
       A: The "Print Your Ticket" button is just an image in which we have incorporated a link to the urls of
       the P@H tickets. We created this button to make it more user friendly than clicking on a link.


p 45
         FAQs
       Q: METTRE UN TRUIC SUR LE BOOKING SUMMARY
       A: Notamment le fait que
       - Si le billet est pas confirmé/booking en hold, pas de lien dans le booking summary
       - Si le billet est confirmé, lien actif
       - Si me billet est annulé, lien encore actif mais le client se fera pourrir

       Q: Do I need to staple the pro-forma invoice in a Rail Europe ticket cover or send covers to
       my clients?
       A: NO, P@H tickets are issued by the client, on his/her printer, and don't need to be stapled in a
       Rail Europe ticket cover. All terms and conditions of the P@H tickets issued on Euronet can be
       found on http://www.raileurope.fr/corporate/-Conditions-of-use-

       Q: Do my clients need to validate their tickets in the French stamping machines (like it is
       the case for TOD)?
       A: NO, P@H tickets do not need to be validated in the French stamping machines. Similarly to
       Euronet paper, P@H tickets' paper is too thin and does not fit in the French stamping machines.




p 46
         Tips

       How do I do if I have this error message?




         This error message displays if you selected "PAH" and clicked on "Save" while the
         product in your booking was not eligible to P@H
         In that case, just click on "Yes". You'll go back to the "Ticketing Options" pop-up
         box where you'll need to select a different printing option.




p 47
           Tips

       Make the most of the P@H eligibility indicator…

          Check the P@H eligibility indicator to avoid the error message
              Euronet allows you to check whether a product is eligible to P@H or not
                    at the time of the product selection (see page 12)
                    before confirming the booking, in the "Product Description" screen (see below)




p 48
            Tips

       Keep track of the email address of your client…

          Use the "Remarks" field of Euronet to store traveller's email address
            When you enter the email address of your customer in the "Print at Home email"
            pop-up box (see page 17), Euronet does not keep the email address of your client
            In order to store it in the booking, in case you need to contact the client again, you
            can store it in the "remarks" field of Euronet
                 Either when you create the booking
                 or when you finish it, by clicking on the "Update Remarks" button




p 49
          Thanks for your attention
       We wish you successful P@H sales!!!




p 50

				
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