Smile Twin e- learning Programme(STEP)
(An initiative of Smile Foundation )
Guidelines of Smile Twin e-Learning Programme
1. Smile Twin e-Learning – The concept
The Smile Twin e-Learning Programme(STEP) is designed to create
employability by equipping the under privileged adolescent youths,
residing in urban locations, in marketable skills like English and
Computer for which there is increasing demand in services sectors
particularly services sectors-retail outlets, BPOs etc.
The project envisages a partnership model wherein the cost of project
is shared between Smile Foundation and Partner organization.
2. Eligibility criteria for Partner Organization
The Partner Organization must be city-based, either of the following:
Academic institutions(schools/ college) of repute (duly
approved under appropriate Authority in country/concerned
state) with logistic and resources
Corporate with multi-centric presence and significant CSR
Programme agenda with necessary logistics and infrastructure
for the programme
Not- for- profit organization and Non- government
organizations (NGOs) of credibility –with relevant experience/
track records, necessary logistics, infrastructure and resource
Willing to meet required costs (operational) for at least 5 years.
3. Skills Training
The STEP centre which are set up in partnership are expected to
provide extensive training in following areas
Computer skills(Microsoft Unlimited Potential )
Besides necessary training are to be provided in certain Soft skills
i. Basic management
ii. Retail sales management;
iii. Personality development & career opportunities &
iv. Gender issues;
v. Reproductive and sexual health, HIV /AIDS.
vi. Busy Accounting( in Selected locations)
vii. Life Skill training by Youth reach (Selected location)
4. Cost sharing between Smile and Partner Organization
Smile shall be contributing to the capital cost for computers with
accessories like UPS, printer etc and required software
Besides, the Foundation shall also provide for
a) Specially designed course curriculum; and
b) Facilitate volunteers, if possible at any
The partner organization is to meet the following cost
Premises (Computer centre & Class room)
Furniture for Learning Centre and general class room
Installing LAN & internet connections
Teaching aids such as black boards, charts, etc
o Computer Teacher( 1) ( Regular)
o (English Teacher(1) (regular)
o Resource Person -1 ( Basic Management & retail
sales management) – Part time
o Resource-1 (Personality development, Career
counseling)- Part time
o Resource-1 ( Gender issues, RH, HIV/AIDS)- Part
o Project Coordinators/ Placement Officer
Recommended qualifications /experience for Teachers and
Resource Persons is mentioned in Annexure I
The Partner (organization) can charge a subsidized fee, per
month, to be decided mutually with Smile Foundation. The
revenue generated through collection of subsidized fees is for
utilization to meet the operational cost of learning centre.
6. Selection Process of students
a) Partner organization may prepare a list of possible candidates
(tentative), ideally drawn from their community service areas,
hinterland of their operational activities or slums/rural areas in
and around their city. This may call for identification through a
b) The identified possible candidates must be
o Higher secondary (class 12) passed adolescents (17-25
o Children coming from low family income , Children of
single parent (women), Commercial sex workers (CSWs),
children of HIV/AIDS affected parents,;
o Bright, enterprising, ambitious with certain knowledge/
awareness about state of affairs; and able to pay some
token fees (amount to be ascertained) for the training.
c) The preliminary list so developed may be short-listed further to
accommodate for at least 30 % of girls, ability to pay token fees
(amount), distance between e-learning centre and their
residence, whether their younger sibling are in school or not
d) Based upon such screening, a final list of probable students
(adolescent children) shall be drawn and called for an
interview during which a written examination shall be
conducted to test their aptitude and attitude towards skills
training and career pursuits; besides testing their persona,
general knowledge and knowledge of English language.
e) The final list of successful candidates shall be drawn after
individual performance in the test and interview and
subsequently, parents/guardian of the successful candidates
being contacted to ascertain their agreement over their ward
joining the skills training, ensuring their (ward’s) regularity in
the educational classes; and agreeing to pay token fees for skills
training and getting to commit.
f). The list of selected students along with their performance in
written-test and interview and brief socio-economic
characteristics should be forwarded to Smile Foundation and
must get the Foundation’s approval prior to admitting them in
g) Once the admission are completed, the registration of
students has to be done in the On line MIS of Smile
Foundation. A separate e-mail Id and Password is provided to
each partner for management of MIS
7. Functioning of E-Learning Centre
The Partner (organization) shall operate the centre for at least five
years bringing maximum number of under privileged children under
the fold. The centre shall operate in 3 shifts for three batches, each of
4 hours duration. Each batch shall consist of 20 students. The course
duration for each batch is of 6 months. The partners are expected to
follow the monthly teaching schedule designed (attached vide
The centre will run two terms in a year thus training not less than 120
Three types of reporting are followed in STeP centres
1. Daily- Updating of Online MIS- Attendance and portion covered
2. Monthly Activity Report- As per format provided by SMILE
3. Quarterly- A detailed report of the progress of batch , with case
studies, updates and photographs . Placement report of previous
batch has to be send along with the report
The Monthly activity report would ask for the following
The number of children in each batch
Number of days E-Learning Centre functioned
Average attendance of the children
No of sessions ( hours) conducted
o Computer teaching
o English coaching
o Soft skills( specify)
Number, position and name of organizations of the persons
providing volunteering services and type of services
Details of periodic exposure visits- Place, purpose, type of
orientation/ exposure provided and visible response of
students on such visits.
Monthly test conducted and performance of students in
Computer and English.
Actions initiated towards placements of students- number
and type of potential employers contacted, their visit to e-
Learning Center facilitated, interactive
meetings/ sessions with students organized; Voluntary
Teaching done by such clients/potential employers.
On-job-training with stipend or regular job arranged for
students after completion of course.
Expenditures incurred during the month – Line item wise.
Training fees collected.
9. Monitoring and evaluation
The Foundation shall monitor and audit the activity of each centre
through monthly activities report and periodic site visits (pre-
informed or otherwise).
10. Criteria for Disqualification
The Partner Organization shall attract disqualification from the
project in case of
Centre not being open on required days
Classes not being conducted as per the schedule,
Unqualified/ Under qualified staff to conduct classes
Syllabus not covered properly
Centre admitting children ignoring eligibility criteria,
Student placement ratio is less than 80%
Utilizing e-Learning centre for any purpose other than STEP
Utilizing Assets provided by centre for any other purpose
Failing to send report on stipulated time,
any other reason/ practices contrary to the objectives and
spirit of the project
The Foundation will have the right to close down the centre and
recover computers and aids provided and Partner Organization shall
be obliged to surrender the same to the Foundation without delay.
Recommended qualification/experience for Teachers and Resource
Computer Teacher- At least Diploma in Computer
Applications from a reputed institution with 2-3 years of
working experience including teaching
English Teacher- At least Graduate with English ,
preferably Master degree in English with 3-5 years of
English language teaching experience preferably in
Convent /Missionary schools
Project officer-cum –Placement officer-At least Graduate
with experience in sales /marketing /HR /Fund raising
/Public relation with 5-10 years of professional
experience in corporate sector or social organization of
o Management skills including retail store
management-Practicing management executive
from service sector /Manager – modern Retail
Stores, Faculty from Management Institutes etc.
o Personality development, Career counseling- HR
Professionals with experience in staff career
planning/Professional Psychologist with experience
in career counseling
o Gender issues, Reproductive Health, HIV/AIDS-
Graduate/ Post Graduate in Sociology
/Psychology/Social Work OR Diploma in Public
Health with 3-5 years professional experience in
development sector in field of Family Life
Education /Reproductive and Sexual health
MONTHLY TEACHING SCHEDULE
WEEK 1 WEEK 2 WEEK 3 WEEK 4 Other Activities
Hr Hr Hr Hr Hr Hr Hr Hr
Hr 1 Hr 2 Hr 3 Hr 4 1 2 Hr 3 Hr 4 1 2 3 4 1 2 Hr 3 Hr 4 DAY 1 DAY 2
MON CL CL EL EL CL CL EL EL CL CL EL EL CL CL EL EL VISIT VISIT
TUE CL EL RM RM CL EL RM RM CL CL EL EL CL EL RM RM VISIT VISIT
WED CL CL EL EL CL CL EL EL CL CL EL EL CL CL EL EL VISIT VISIT
THU CL EL RP RP CL EL RP RP CL EL RP RP CL CL EL EL VISIT VISIT
FRI CL CL EL EL CL CL EL EL CL CL EL EL CL CL EL EL VISIT VISIT
SAT CL EL RG RG CL EL RG RG CL EL RG RG CL EL RG RG VISIT VISIT
NOTE: CL Computer Learning
EL English Learning
RM Management Skills
RP Personality Development
RG Gender Issues
Guidelines for the functioning of the STEP Centre
The centre should be established in a safe secured premise having at least two room
accommodations. If the premise has only a single big hall, it needs to be partitioned in such a way
that two classrooms can run parallel without disturbance.
The students will be enrolled for the entire course. Enrollment for courses individually and separately
is not allowed. ie, a student cannot enroll herself/himself for English only. she/ he has to attend
classes for all the courses and pass the examination to get a certificate.
Records of the students who are selected by the proper process should be maintained by the centre
at least for 5 years. It is important to keep a data sheet of each candidate (as mentioned in chart I)
at individual e-Learning Centre. A copy of the data sheet will be maintained also by the head office
of the Partner NGO in case of multi-location e-Learning Centres and a copy sent to Smile
The students should be motivated to attend the class in neat and clean dress. They should be
carrying an ID card with them when they are in the centre which will bear a validity period. You are
required to send us the full details along with passport size photographs (3 copies) of the
enrolled students so that we can have the id card issued from SMILE. The ID card will have a
validity period. If in case it is found that any student is attending classes without a SMILE ID card
issued to him, such student will not be recognized for any help and support by Smile Foundation and
the Partner organization (NGO) will be liable to SMILE for the same and support to the NGO
In case of loss of ID cards , duplicate card may be issued upon receipt of suitable
request/recommendations from the Partner NGO and payment of Rs. 50/- only through DD (in case
of outstation Partner NGOs).
Please note that students with less than 90% attendance will not be given placements and the
certificate.Regular attendance update in the online MIS to be followed
The centre should not encourage any outsider (students) when the sessions are going on. Please
ensure that STEP centre maintains decorum and discipline similar to any professional institution.
Students passing out from our centre should exhibit not only his/her capabilities and prove an
asset to any organization they choose to serve but also exhibit character and personality.
Every student by the end of three months should have an e-mail id. The students should prepare
their CV under the guidance of the course coordinator and keep it ready. A common CV format
will be mailed to individual student’s id which needs to be filled in with suitable
information –making use of the CV already prepared by individual students.
CV thus transferred on the prescribed format may be sent to Smile Foundation by the end of
three months. (This will help making efforts towards placement of students by Smile Foundation
It is absolutely important to ensure that e-Learning Centre’s facilities are used exclusively for the
purpose of this Project and NOT for other purposes.
Use of facilities for past time/fun activities like chatting and/or personal e-mailing MUST
NOT be allowed in the centre. The partners are requested to maintain necessary dignity and
discipline in the centre like any other professional institute.
Necessary reference check should be done before recruiting any staff for the centre. A brief profile of
the staff with their photograph need to be sent to Smile Foundation as well ( as per format given).
A review will be done in every quarter . Centre performing below average will be given a chance for
explanation. But if the reasons are not found valid, SMILE has every authority to cancel the centre’s
activities by the end of that session.
It is important to share the information that Smile foundation will also be contacting potential
employers for placing the students in some credible organizations. Hence ensuring the quality of
training remains a pre requisite by the partners, so as to enable and maintain the standard and
achieve the desired objective. At the same time it is also necessary to make clear that
responsibility of placements of students is not binding on Smile Foundation and the
Foundation is /shall be making efforts towards it solely on voluntary basis with concerns for welfare.
Understandably, SMILE may / may not be able to place any or all the students of any or all the
STEP Centres across the country. Facilitating placements of students is primarily the
responsibility of Partner NGOs implementing e-Learning Project with Smile’s support.
The Foundation will not entertain any reason which reflects under performance by the Partner NGOs
reflecting their ignorance and lack of seriousness. If the organization feels that it is not able to meet
the standard, it has to be informed well ahead of time.
There should be a sign board in each centre- displaying logo and name of Smile
Foundation and U & N Foundation, name/title of Project as well as name and logo of the
Partner organization (NGO). The sign board design will prepared by SMILE . A
photograph of the signboard along with students/faculty Must be sent to Smile
Foundation by end of first month of each new batch . The design of the Signboard shall be
provided by Smile Foundation.
An examination will be conducted by SMILE at the end of the 5th month. Students will be charged
examination fees of Rs. 20 per paper. The answer paper needs to be sent to Smile foundation for
valuation. Please note that only after the evaluation is done, Smile will issue certificates to the
students. Students not successful in examination shall not be given certificate and will not be
considered under the placement process.
A student who could not appear at this examination will have to enroll once again in the training
programme as a fresh candidate. Not more than two attempts will be allowed per students for the
The batch should start with full strength only. If a student leaves in between (after say 1 month or
longer), the seat will be kept vacant and not filled in by any other student. Replacement of drop
outs may be done only during the first month and the organization must inform SMILE about the
same and get an ID card issued for the student. The student is required to make up / cover up for
the progress already made prior to his/her joining.
The Partner NGO should facilitate opportunities for students serving internship in any organization
towards 2nd week of 5th month for a period of 10 days- possibly facilitating his/her placement in
services sectors e.g. retail chain outlets such as Subhiksha, Café coffee day, any jeweler, any
apparel shop, malls, Pizza hut , etc The internship may be paid or unpaid. But please make sure that
the students are not made to do any such job which they cannot relate to their training.
The following are the brief detail of the course :
1. Basic English - includes basic grammar, written and spoken English, verbal and non verbal
communication, phonetics etc- total 120 hours for each batch
2. Basic computers- basic introduction, MS Office( excel, word, Power point, access), Networks-
150 hours/ batch
3. Management including retail management- topics covered includes planning, goal setting,
organizing, time management, decision making, monitoring and controlling, conflict management,
leadership and communication.
In retail we are covering topics like retail India, retail customer, retail location, retail pricing, retail
promotion, etc - 17 sessions of 2 hours each
4. Personality development and career counseling- sessions on topics like success, motivation,
self esteem, self development, goal setting, interpersonal skills, values and beliefs, etc - 14
sessions of 2 hours each per batch
5. Gender and reproductive health/ HIV AIDS - 10 sessions of 2 hrs each
Please note that each of these courses needs to be completed within 6 months duration and the
students will have to appear for the exams. The organization should motivate the subject teachers
to conduct regular tests in between to ascertain the level of learning by the students.