Project Report on Hr in Retail by zwm85850


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									                 Smile Twin e- learning Programme(STEP)

                     (An initiative of Smile Foundation )

            Guidelines of Smile Twin e-Learning Programme


1. Smile Twin e-Learning – The concept

The Smile Twin e-Learning Programme(STEP) is designed to create
employability by equipping the under privileged adolescent youths,
residing in urban locations, in marketable skills like English and
Computer for which there is increasing demand in services sectors
particularly services sectors-retail outlets, BPOs etc.

The project envisages a partnership model wherein the cost of project
is shared between Smile Foundation and Partner organization.

2. Eligibility criteria for Partner Organization

The Partner Organization must be city-based, either of the following:

      Academic institutions(schools/ college) of repute (duly
      approved under appropriate Authority in country/concerned
      state) with logistic and resources

   Corporate with multi-centric presence and significant CSR
    Programme agenda with necessary logistics and infrastructure
    for the programme

   Not- for- profit organization and Non- government
    organizations (NGOs) of credibility –with relevant experience/

     track records, necessary logistics, infrastructure and resource
     (financial) strength.

   Willing to meet required costs (operational) for at least 5 years.

3. Skills Training

The STEP centre which are set up in partnership are expected to
provide extensive training in following areas

      Computer skills(Microsoft Unlimited Potential )
      English language

Besides necessary training are to be provided in certain Soft skills
such as

            i. Basic management
           ii. Retail sales management;
         iii. Personality development & career opportunities &
          iv. Gender issues;
           v. Reproductive and sexual health, HIV /AIDS.
          vi. Busy Accounting( in Selected locations)
         vii. Life Skill training by Youth reach (Selected location)

4. Cost sharing between Smile and Partner Organization

  Smile shall be contributing to the capital cost for computers with
  accessories like UPS, printer etc and required software

  Besides, the Foundation shall also provide for

               a) Specially designed course curriculum; and
               b) Facilitate volunteers, if possible at any
                    particular location(s)

The partner organization is to meet the following cost

               Premises (Computer centre & Class room)
              Furniture for Learning Centre and general class room
              Installing LAN & internet connections
              Teaching aids such as black boards, charts, etc
              Honorarium for
                  o Computer Teacher( 1) ( Regular)
                  o (English Teacher(1) (regular)
                  o Resource Person -1 ( Basic Management & retail
                     sales management) – Part time
                  o Resource-1 (Personality development, Career
                     counseling)- Part time
                  o Resource-1 ( Gender issues, RH, HIV/AIDS)- Part
                  o Project     Coordinators/    Placement     Officer

            Local conveyance
            Administrative cost

     Recommended qualifications /experience for Teachers and
     Resource Persons is mentioned in Annexure I

5. Fees

     The Partner (organization) can charge a subsidized fee, per
     month, to be decided mutually with Smile Foundation. The
     revenue generated through collection of subsidized fees is for
     utilization to meet the operational cost of learning centre.

6. Selection Process of students

  a) Partner organization may prepare a list of possible candidates
     (tentative), ideally drawn from their community service areas,
     hinterland of their operational activities or slums/rural areas in
     and around their city. This may call for identification through a
     quick survey.

  b) The identified possible candidates must be

          o Higher secondary (class 12) passed adolescents (17-25
          o Children coming from low family income , Children of
            single parent (women), Commercial sex workers (CSWs),
            children of HIV/AIDS affected parents,;
          o Bright, enterprising, ambitious with certain knowledge/
            awareness about state of affairs; and able to pay some
            token fees (amount to be ascertained) for the training.

  c) The preliminary list so developed may be short-listed further to
     accommodate for at least 30 % of girls, ability to pay token fees
     (amount),    distance between e-learning centre and their
     residence, whether their younger sibling are in school or not

   d) Based upon such screening, a final list of probable students
      (adolescent children) shall be drawn and called for an
      interview during which a written examination shall be
      conducted to test their aptitude and attitude towards skills
      training and career pursuits; besides testing their persona,
      general knowledge and knowledge of English language.

   e) The final list of successful candidates shall be drawn after
      individual performance in the test and interview and
      subsequently, parents/guardian of the successful candidates
      being contacted to ascertain their agreement over their ward
      joining the skills training, ensuring their (ward’s) regularity in
      the educational classes; and agreeing to pay token fees for skills
      training and getting to commit.

      f). The list of selected students along with their performance in
      written-test and interview and brief socio-economic
      characteristics should be forwarded to Smile Foundation and
      must get the Foundation’s approval prior to admitting them in

      g) Once the admission are completed, the registration of
      students has to be done in the On line MIS of Smile
      Foundation. A separate e-mail Id and Password is provided to
      each partner for management of MIS

7. Functioning of E-Learning Centre

The Partner (organization) shall operate the centre for at least five
years bringing maximum number of under privileged children under
the fold. The centre shall operate in 3 shifts for three batches, each of
4 hours duration. Each batch shall consist of 20 students. The course

duration for each batch is of 6 months. The partners are expected to
follow the monthly teaching schedule designed (attached vide

The centre will run two terms in a year thus training not less than 120

8. Reporting

Three types of reporting are followed in STeP centres

1. Daily- Updating of Online MIS- Attendance and portion covered
2. Monthly Activity Report- As per format provided by SMILE
3. Quarterly- A detailed report of the progress of batch , with case
studies, updates and photographs . Placement report of previous
batch has to be send along with the report

The Monthly activity       report would ask for the          following

        The number of children in each batch
        Number of days E-Learning Centre functioned
        Average attendance of the children
        No of sessions ( hours) conducted
           o Computer teaching
           o English coaching
           o Soft skills( specify)

      Number, position and name of organizations of the persons
       providing volunteering services and type of services
      Details of periodic exposure visits- Place, purpose, type of
       orientation/ exposure provided and visible response of
       students on such visits.

      Monthly test conducted and performance of students in
       Computer and English.
      Actions initiated towards placements of students- number
       and type of potential employers contacted, their visit to e-
       Learning Center facilitated, interactive
       meetings/ sessions with students organized; Voluntary
       Teaching done by such clients/potential employers.
      On-job-training with stipend or regular job arranged for
       students after completion of course.
      Expenditures incurred during the month – Line item wise.
      Training fees collected.

9. Monitoring and evaluation
The Foundation shall monitor and audit the activity of each centre
through monthly activities report and periodic site visits (pre-
informed or otherwise).

10. Criteria for Disqualification

The Partner Organization shall attract disqualification from the
project in case of

   Centre not being open on required days
   Classes not being conducted as per the schedule,
   Unqualified/ Under qualified staff to conduct classes
   Syllabus not covered properly
   Centre admitting children ignoring eligibility criteria,
   Student placement ratio is less than 80%
   Utilizing e-Learning centre for any purpose other than STEP
   Utilizing Assets provided by centre for any other purpose
   Failing to send report on stipulated time,
   any other reason/ practices contrary to the objectives and
    spirit of the project

 The Foundation will have the right to close down the centre and
recover computers and aids provided and Partner Organization shall
be obliged to surrender the same to the Foundation without delay.

Annexure I

Recommended qualification/experience for Teachers and Resource

         Computer Teacher- At least Diploma in Computer
          Applications from a reputed institution with 2-3 years of
          working experience including teaching
         English Teacher- At least     Graduate with English ,
          preferably Master degree in English with 3-5 years of
          English language teaching experience preferably in
          Convent /Missionary schools
         Project officer-cum –Placement officer-At least Graduate
          with experience in sales /marketing /HR /Fund raising
          /Public relation with 5-10 years of          professional
          experience in corporate sector or social organization of
         Resource persons:
             o Management skills including retail store
                management-Practicing management executive
                from service sector /Manager – modern Retail
                Stores, Faculty from Management Institutes etc.
             o Personality development, Career counseling- HR
                Professionals with experience in staff career
                planning/Professional Psychologist with experience
                in career counseling

o Gender issues, Reproductive Health, HIV/AIDS-
  Graduate/    Post   Graduate     in    Sociology
  /Psychology/Social Work OR Diploma in Public
  Health with 3-5 years professional experience in
  development sector in field of Family Life
  Education /Reproductive and Sexual health


      WEEK 1                                       WEEK 2             WEEK 3             WEEK 4                 Other Activities
                                                   Hr Hr              Hr Hr    Hr   Hr   Hr Hr
        Hr 1   Hr 2                      Hr 3 Hr 4 1  2     Hr 3 Hr 4 1  2     3    4    1  2     Hr 3   Hr 4   DAY 1    DAY 2
MON     CL     CL                        EL   EL   CL CL    EL   EL   CL CL    EL   EL   CL CL    EL     EL     VISIT    VISIT
TUE     CL     EL                        RM RM CL EL        RM RM CL CL        EL   EL   CL EL    RM     RM     VISIT    VISIT
WED     CL     CL                        EL   EL   CL CL    EL   EL   CL CL    EL   EL   CL CL    EL     EL     VISIT    VISIT
THU     CL     EL                        RP   RP   CL EL    RP   RP   CL EL    RP   RP   CL CL    EL     EL     VISIT    VISIT
FRI     CL     CL                        EL   EL   CL CL    EL   EL   CL CL    EL   EL   CL CL    EL     EL     VISIT    VISIT
SAT     CL     EL                        RG   RG   CL EL    RG   RG   CL EL    RG   RG   CL EL    RG     RG     VISIT    VISIT

NOTE:   CL     Computer Learning
        EL     English Learning
        RM     Management Skills
        RP     Personality Development
        RG     Gender Issues
        Hr     Hour

                        Guidelines for the functioning of the STEP Centre

   The centre should be established in a safe secured premise having at least two room
    accommodations. If the premise has only a single big hall, it needs to be partitioned in such a way
    that two classrooms can run parallel without disturbance.

   The students will be enrolled for the entire course. Enrollment for courses individually and separately
    is not allowed. ie, a student cannot enroll herself/himself for English only. she/ he has to attend
    classes for all the courses and pass the examination to get a certificate.

   Records of the students who are selected by the proper process should be maintained by the centre
    at least for 5 years. It is important to keep a data sheet of each candidate (as mentioned in chart I)
    at individual e-Learning Centre. A copy of the data sheet will be maintained also by the head office
    of the Partner NGO in case of multi-location e-Learning Centres and a copy sent to Smile

   The students should be motivated to attend the class in neat and clean dress. They should be
    carrying an ID card with them when they are in the centre which will bear a validity period. You are
    required to send us the full details along with passport size photographs (3 copies) of the
    enrolled students so that we can have the id card issued from SMILE. The ID card will have a
    validity period. If in case it is found that any student is attending classes without a SMILE ID card
    issued to him, such student will not be recognized for any help and support by Smile Foundation and

    the Partner organization (NGO) will be liable      to SMILE for the same and support to the NGO

    In case of loss of ID cards , duplicate card may be issued upon receipt of suitable
    request/recommendations from the Partner NGO and payment of Rs. 50/- only through DD (in case
    of outstation Partner NGOs).

   Please note that students with less than 90% attendance will not be given placements and the
    certificate.Regular attendance update in the online MIS to be followed

   The centre should not encourage any outsider (students) when the sessions are going on. Please
    ensure that STEP centre maintains decorum and discipline similar to any professional institution.
    Students passing out from our centre should exhibit not only his/her capabilities and prove an
    asset to any organization they choose to serve but also exhibit character and personality.

   Every student by the end of three months should have an e-mail id. The students should prepare
    their CV under the guidance of the course coordinator and keep it ready. A common CV format
    will be mailed to individual student’s id which needs to be filled in with suitable
    information –making use of the CV already prepared by individual students.

    CV thus transferred on the prescribed format may be sent to Smile Foundation by the end of
    three months. (This will help making efforts towards placement of students by Smile Foundation
    from Delhi).

   It is absolutely important to ensure that e-Learning Centre’s facilities are used exclusively for the
    purpose of this Project and NOT for other purposes.

    Use of facilities for past time/fun activities like chatting and/or personal e-mailing MUST
    NOT be allowed in the centre. The partners are requested to maintain necessary dignity and
    discipline in the centre like any other professional institute.

   Necessary reference check should be done before recruiting any staff for the centre. A brief profile of
    the staff with their photograph need to be sent to Smile Foundation as well ( as per format given).

   A review will be done in every quarter . Centre performing below average will be given a chance for
    explanation. But if the reasons are not found valid, SMILE has every authority to cancel the centre’s
    activities by the end of that session.

   It is important to share the information that Smile foundation will also be contacting potential
    employers for placing the students in some credible organizations. Hence ensuring the quality of
    training remains a pre requisite by the partners, so as to enable and maintain the standard and
    achieve the desired objective. At the same time it is also necessary to make clear that
    responsibility of placements of students is not binding on Smile Foundation and the
    Foundation is /shall be making efforts towards it solely on voluntary basis with concerns for welfare.
    Understandably, SMILE may / may not be able to place any or all the students of any or all the
    STEP Centres across the country. Facilitating placements of students is primarily the
    responsibility of Partner NGOs implementing e-Learning Project with Smile’s support.

   The Foundation will not entertain any reason which reflects under performance by the Partner NGOs
    reflecting their ignorance and lack of seriousness. If the organization feels that it is not able to meet
    the standard, it has to be informed well ahead of time.

   There should be a sign board in each centre- displaying logo and name of Smile
    Foundation and U & N Foundation, name/title of Project as well as name and logo of the
    Partner organization (NGO). The sign board design will        prepared by SMILE      . A
    photograph of the signboard along with students/faculty Must be sent to Smile
    Foundation by end of first month of each new batch . The design of the Signboard shall be
    provided by Smile Foundation.

   An examination will be conducted by SMILE at the end of the 5th month. Students will be charged
    examination fees of Rs. 20 per paper. The answer paper needs to be sent to Smile foundation for
    valuation. Please note that only after the evaluation is done, Smile will issue certificates to the
    students. Students not successful in examination shall not be given certificate and will not be
    considered under the placement process.
    A student who could not appear at this examination will have to enroll once again in the training
    programme as a fresh candidate. Not more than two attempts will be allowed per students for the

   The batch should start with full strength only. If a student leaves in between (after say 1 month or
    longer), the seat will be kept vacant and not filled in by any other student. Replacement of drop
    outs may be done only during the first month and the organization must inform SMILE about the
    same and get an ID card issued for the student. The student is required to make up / cover up for
    the progress already made prior to his/her joining.

   The Partner NGO should facilitate opportunities for students serving internship in any organization
    towards 2nd week of 5th month for a period of 10 days- possibly facilitating his/her placement in
    services sectors e.g. retail chain outlets such as Subhiksha, Café coffee day, any jeweler, any
    apparel shop, malls, Pizza hut , etc The internship may be paid or unpaid. But please make sure that
    the students are not made to do any such job which they cannot relate to their training.

The following are the brief detail of the course :

1. Basic English - includes basic grammar, written and spoken English, verbal and non verbal
communication, phonetics etc- total 120 hours for each batch

2. Basic computers- basic introduction, MS Office( excel, word, Power point, access), Networks-
150 hours/ batch

3. Management including retail management- topics covered includes planning, goal setting,
organizing, time management, decision making, monitoring and controlling, conflict management,
leadership and communication.
In retail we are covering topics like retail India, retail customer, retail location, retail pricing, retail
promotion, etc - 17 sessions of 2 hours each

4. Personality development and career counseling- sessions on topics like success, motivation,
self esteem, self development, goal setting, interpersonal skills, values and beliefs, etc - 14
sessions of 2 hours each per batch

5. Gender and reproductive health/ HIV AIDS - 10 sessions of 2 hrs each

Please note that each of these courses needs to be completed within 6 months duration and the
students will have to appear for the exams. The organization should motivate the subject teachers
to conduct regular tests in between to ascertain the level of learning by the students.


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