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									Chart Revised 12/16/09       Next Revision 12/23/09
Action Status                    W/E 9-18             W/E 10-30         W/E 11/20   W/E 12/4
           New                      31                    0                 0          0
        Not Started                 4                     1                 0          0
           WIP                      65                   63                58         49
   FairPoint Complete               48                   87                97         106
        FP Reopen                   0                     5                 4          4
       CLEC Reopen                  0                     6                 3          3
           Total                   148                  162               162         162

CLEC Confirm Complete                  0                 57                94           94




  140
                                                                                    W/E 9-18
  120                                                                               W/E 10-30
                                                                                    W/E 11/20
  100                                                                               W/E 12/4
                                                                                    W/E 12/11
   80
                                                                                    W/E 12/18
                                                                                    W/E 12/25
   60

   40

   20

    0
          New        Not         WIP       FairPoint FP Reopen  CLEC       CLEC
                   Started                 Complete            Reopen     Confirm
                                                                         Complete




10-30: No new items to be added going forward, therefore totals will not
change. See Focus Summary tab for progress results.
                                                                  W/E 10-30
Focus Item Priority      Focus Item Name                              Item #
       Stand Alone       Non Categorized Items                           N
            1            Synchronoss to M6 Reconciliation                O
            2            M6 to Siebel Reconciliation
            3            Directory Listing                               C
            4            Related Orders and Related PONs                 H
                                                                         A
                                                                         N
                                                                         G
                                                                         E
                                                                          N
                                                                          O

                                                                          C
                                                                          H
            5              Provisioning Plans/Tasks & Plan Selection      A
            6              DISCO in Error (Winback and Snapback)          N
            7              Loop Qual and Loop Make-up Info                G
            8              Dispatch In and Out/Demarc                     E
            9              Hot Cuts
           10              Jeopardy Messaging
           11              Dual Service
           12              SPUNE/SWUNE
          Total

Note: No new items will be added therefore, chart will remain the same.

                                                         W/E 10-23 Item #
  50
  45
  40
  35
  30
  25
  20
  15
  10
   5
   0
  W/E 12/11       W/E 12/18      W/E 12/25   W/E 12/31
      0               0
      0               0
     43              38
    115             120
      3               3
      1               1
    162             162

      94              94



  12/18 Weekly Percentage of Action Status

New                                  0%
Not Started                          0%
WIP                                  23%
FairPoint Completed                  74%
FP Reopen                            1%
CLEC Reopen                          1%
Total                               100%


CLEC Confirmed Completed            58%


Schedule Next CLEC Item Complete Review.
                                                                                    FOCUS ITEM STATUS
                                                   Note: Completion Impact measurement is based on the significance of
                                                   items completed that week. If no new items completed, impact rating d
Chart Revised 12/16/09. Next Revision 12/23/09     not change.


Focus Item                                         NOT
Priority     Focus Item Name              NEW      STARTED WIP        FP Complete FP Reopen

Stand Alone Non Categorized Items              0       0         8          36            0
            Synchronoss to M6
     1      Reconciliation                     0       0         5          6             0
     2      M6 to Siebel Reconciliation        0       0         2          3             0
     3      Directory Listing                  0       0         0          1             0

     4       Related Orders and Related PONs   0       0         0          5             0
             Provisioning Plans/Tasks &
     5       Plan Selection                    0       0         1          4             0
             DISCO in Error (Winbacks and
     6       Snapback)                         0       0         1          8             0
             Loop Qual and Loop Make-up
     7       Info                              0       0         6          13            0

     8       Dispatch In and Out/Demarc        0       0         6          13            2

     9       Hot Cuts                          0       0         4          9             0

     10      Jeopardy Messaging                0       0         1          9             0

     11      Dual Service                      0       0         2          2             1

     12      SPUNE/SWUNE                       0       0         2          11            0




             Total                             0       0        37         121            3

    50


    45


    40
35


30


25


20


15


10


5


0
         Non     Synchronoss to M6 to Siebel     Directory   Related Orders Provisioning DISCO in Error
     Categorized      M6        Reconciliation    Listing     and Related Plans/Tasks & (Winbacks and
        Items    Reconciliation                                   PONs     Plan Selection Snapback)

     Stand Alone        1              2            3              4             5             6
OCUS ITEM STATUS
 ent is based on the significance of the
w items completed, impact rating does Effective 10-16 Please note the focus item list and associated results, have
                                         been rearranged to reflect the CLEC desired priority.

                                        Current Week
            CLEC                        Completion
            Reopen      TYPE TOTAL      Impact             12/17/09 Completion Impact Summary
                                                           1 additional completion with no change in overall impact.
                 0             44            Medium
                                                           1 New completion in this category. With reporting
                 0             11            Medium        enhancements that we received from Synchronoss we have
                 0              5             Low          No New Completions.
                 0              1             Low          No New Completions.
                                                           No New Completions.
                 1             6             Medium
                                                           No New Completions.
                 0             5               Low
                                                           No New Completions.
                 0             9             Medium
                                                           No New Completions.
                 0             19              Low
                                                           The one additional completion results in no impact change.
                 0             21              Low
                                                           No New Completions.
                 0             13            Medium
                                                           No New Completions.
                 0             10            Medium
                                                           The one additional completion results in no impact change.
                 0             5             Medium
                                                           The 1 additional completion results in no impact change.
                 0             13              High        We just established some missing reporting functionality to
                                                           monitor which has been added. items completed. We have
                                                           There are 5 additional FairPoint
                                                           moved 8 of the 12 major items to Medium or High at this
                                                           point and as a result the overall status revised to medium.
                                                           Additional there are 3 items IT revised the due dates to an
                 1            162            Medium        earlier release.
                                                                                                 NEW
                                                                                                 NOT STARTED
                                                                                                 WIP
                                                                                                 FP Complete
                                                                                                 FP Reopen
                                                                                                 CLEC Reopen
                                                                                                 TYPE TOTAL




DISCO in Error Loop Qual and Dispatch In and   Hot Cuts   Jeopardy    Dual Service SPUNE/SWUNE
(Winbacks and Loop Make-up Out/Demarc                     Messaging
  Snapback)         Info

                     7              8             9          10           11          12
Issue Action Type   Priority   Date  ASR/LSR ISSUE                    CLEC             SUBMITTED
Numb Item                      Added                                                   BY
er    Number



 4    4.08    LSR      H       9/15/09 Number Portability Orders      Mid-Maine        Jennifer
                                       – Many orders require          Communications   Dunn[jennifer.d
                                       manual entry in the            & Pine Tree      unn@pinetreen
                                       backend system by SPOC         Networks         etworks.com]
                                       after rejecting for invalid
 13   13.01   LSR                      This is a CLEC to stuck
                               9/15/09 reasons or getting CLEC in     Bay Ring         Sarah Grant
                                       hot cut (AB-V order); here     Communications   [sarah@bayrin
                                       are our notes: PON:                             g.com]
                                       TB9814C2C Order
                                       3552975. I spoke with the
 23   23.11   ASR              9/30/09 RCCC this morning, our
                                       SPUNE Conversion               Sovernet        Brooke Bazin
                                       (rpon‟d) orders –              Communications/ [brookeb@sov
                                       disconnect order is being      National Mobile er.net]
                                       worked, new/convert order      Communications
                                       is not, which results in out   Corp
 4    4.02    LSR      H       9/15/09 of service.
                                       Number Portability Orders      Mid-Maine        Jennifer
                                       – Many orders require          Communications   Dunn[jennifer.d
                                       manual entry in the            & Pine Tree      unn@pinetreen
                                       backend system by SPOC         Networks         etworks.com]
                                       after rejecting for invalid
 4    4.04    LSR      H       9/15/09 reasons or getting stuck in
                                       Number Portability Orders      Mid-Maine        Jennifer
                                       – Many orders require          Communications   Dunn[jennifer.d
                                       manual entry in the            & Pine Tree      unn@pinetreen
                                       backend system by SPOC         Networks         etworks.com]
                                       after rejecting for invalid
 3    3.01    LSR      H               6 Centrex getting stuck in
                               9/15/09 reasons orlines with ADSL      Broadview        Bracken,
                                       migrating from Resale to                        Karen
                                       UNEP with PIC/LPIC chg,                         [KBracken@Br
                                       taking over Voice Only.                         oadViewNet.co
                                       PON LSP8023345160 .                             m]
 4    4.09    LSR      H       9/15/09 Customer lost DT on 9/10
                                       Number Portability Orders      Mid-Maine        Jennifer
                                       – Many orders require          Communications   Dunn[jennifer.d
                                       manual entry in the            & Pine Tree      unn@pinetreen
                                       backend system by SPOC         Networks         etworks.com]
                                       after rejecting for invalid
 13   13.09   LSR                      This is a CLEC to stuck
                               9/15/09 reasons or getting CLEC in     Bay Ring         Sarah Grant
                                       hot cut (AB-V order); here     Communications   [sarah@bayrin
                                       are our notes: PON:                             g.com]
                                       TB9814C2C Order
                                       3552975. I spoke with the
 4    4.01    LSR      H       9/15/09 RCCC this morning, our
                                       Number Portability Orders      Mid-Maine        Jennifer
                                       – Many orders require          Communications   Dunn[jennifer.d
                                       manual entry in the            & Pine Tree      unn@pinetreen
                                       backend system by SPOC         Networks         etworks.com]
                                       after rejecting for invalid
                                       reasons or getting stuck in
4    4.03    LSR   H   9/15/09 Number Portability Orders        Mid-Maine        Jennifer
                               – Many orders require            Communications   Dunn[jennifer.d
                               manual entry in the              & Pine Tree      unn@pinetreen
                               backend system by SPOC           Networks         etworks.com]
                               after rejecting for invalid
4    4.07    LSR   H   9/15/09 reasons or getting stuck in
                               Number Portability Orders        Mid-Maine        Jennifer
                               – Many orders require            Communications   Dunn[jennifer.d
                               manual entry in the              & Pine Tree      unn@pinetreen
                               backend system by SPOC           Networks         etworks.com]
                               after rejecting for invalid
3    3.04    LSR   H           6 Centrex getting stuck in
                       9/15/09 reasons orlines with ADSL        Broadview        Bracken,
                               migrating from Resale to                          Karen
                               UNEP with PIC/LPIC chg,                           [KBracken@Br
                               taking over Voice Only.                           oadViewNet.co
                               PON LSP8023345160 .                               m]
39   39.01   LSR               On the Thursday on 9/10
                       9/29/09 Customer lost DTcalls can        GWI              Emilie
                                the top 3 error messages                         Douglass
                                being worked on be                               [edouglass@st
                                discussed along with a                           aff.gwi.net]
                                status
2    2.01    LSR       9/15/09 Address validation and       Broadview            Bracken,
                               CSR issues. Conflicts                             Karen
                               between the CSR and what                          [KBracken@Br
                               M6 has. Address DB is                             oadViewNet.co
                               flawed. CSR ATN and Hunt                          m]
4    4.06    LSR   H   9/15/09 totally different than M6
                               Number Portability Orders Mid-Maine               Jennifer
                               – Many orders require        Communications       Dunn[jennifer.d
                               manual entry in the          & Pine Tree          unn@pinetreen
                               backend system by SPOC Networks                   etworks.com]
6    6.01    LSR       9/15/09 Directory Listing orders are Verizon Business     Lichtenberg,
                               not completing unless they                        Sherry
                               are escalated. Order                              [sherry.lichtenb
                               numbers REC2074420675                             erg@verizonbu
                               and manual order                                  siness.com]
36   36.01   LSR       9/29/09 REC2078770772
                               Sherry wants Directory       VZ                   Sherry
                                Listing to be added to the
                                top 10 categories. It will be
                                #11.

3    3.05    LSR   H   9/15/09 6 Centrex lines with ADSL        Broadview        Bracken,
                               migrating from Resale to                          Karen
                               UNEP with PIC/LPIC chg,                           [KBracken@Br
                               taking over Voice Only.                           oadViewNet.co
                               PON LSP8023345160 .                               m]
3    3.06    LSR               6 Centrex lost with ADSL
                       9/15/09 Customer linesDT on 9/10         Broadview        Bracken,
                                migrating from Resale to                         Karen
                                UNEP with PIC/LPIC chg,                          [KBracken@Br
                                taking over Voice Only.                          oadViewNet.co
                                PON LSP8023345160 .                              m]
                                Customer lost DT on 9/10
3    3.07    LSR   H   9/15/09 6 Centrex lines with ADSL     Broadview        Bracken,
                               migrating from Resale to                       Karen
                               UNEP with PIC/LPIC chg,                        [KBracken@Br
                               taking over Voice Only.                        oadViewNet.co
                               PON LSP8023345160 .                            m]
3    3.02    LSR   H           12-7 Add lost 40.05 9/10
                       9/15/09 Customeritem DT on topic      Broadview        Bracken,
                               per Brian Hardy request;                       Karen
                               Topic: When is the GESW                        [KBracken@Br
                               and M6 bash for address                        oadViewNet.co
                               resolution going to be                         m]
9    9.08    LSR   H   9/15/09 complete? worked
                               Hot Cuts not                  Broadview        Bracken,
                               properly, not worked on                        Karen
                               time, no calls made by                         [KBracken@Br
                               FRP, customer out of                           oadViewNet.co
                               service for hours or days                      m]
3    3.08    LSR   H   9/15/09 instead of seconds, ADSL
                               6 Centrex lines with        Broadview          Bracken,
                               migrating from Resale to                       Karen
                               UNEP with PIC/LPIC chg,                        [KBracken@Br
                               taking over Voice Only.                        oadViewNet.co
                               PON LSP8023345160 .                            m]
16   16.04   LSR   H           BRDVLT lost DT on Loop Cornerstone
                       9/15/09 Customer-- AB/N Dry 9/10                       Austin Brower
                               Install Inside and Outside  Communications,    [austin.brower
                               field work completed before LLC                @ccmaine.net]
                               DDD, but PCN did not
                               issue until DDD.
32   32.02   LSR       9/29/09 Bryan Lamphere to provide VZ                   Sherry
                               POTS/DSL project end to
                               end status on Thursday
                               calls Starting next Thursday
                               (10/8) – Sherry asked for it.
13   13.02   LSR       9/15/09 This is a CLEC to CLEC        Bay Ring         Sarah Grant
                               hot cut (AB-V order); here    Communications   [sarah@bayrin
                               are our notes: PON:                            g.com]
                               TB9814C2C Order
                               3552975. I spoke with the
13   13.07   LSR       9/15/09 RCCC this morning, our
                               This is a CLEC to CLEC        Bay Ring         Sarah Grant
                               hot cut (AB-V order); here    Communications   [sarah@bayrin
                               are our notes: PON:                            g.com]
                               TB9814C2C Order
                               3552975. I spoke with the
16   16.06   LSR   H   9/15/09 RCCC this morning, our
                               BRDVLT -- AB/N Dry Loop       Cornerstone     Austin Brower
                               Install Inside and Outside    Communications, [austin.brower
                               field work completed before   LLC             @ccmaine.net]
                               DDD, but PCN did not
                               issue until DDD.
26   26.04   LSR       9/15/09 No clear process for          Otel             Julia Chase
                               Winbacks
1    1.02    LSR       9/15/09 Loop quals result in       Oxford Networks      dposik@oxford
                               incorrect info. (Distance                       networks.com
                               from the SLK instead of
                               distance from my cage, for
                               example) Lawnguard9809le
1    1.03    LSR               Loop original loop
                       9/15/09 - Thequals result inqual   Oxford Networks      dposik@oxford
                               incorrect info. (Distance                       networks.com
                               from the SLK instead of
                               distance from my cage, for
                               example) Lawnguard9809le
1    1.04    LSR               Loop original loop
                       9/15/09 - Thequals result inqual   Oxford Networks      dposik@oxford
                               incorrect info. (Distance                       networks.com
                               from the SLK instead of
                               distance from my cage, for
                               example) Lawnguard9809le
16   16.11   LSR   H   9/15/09 - The original loop qual
                               BRDVLT -- AB/N Dry Loop Cornerstone             Austin Brower
                               Install Inside and Outside  Communications,     [austin.brower
                               field work completed before LLC                 @ccmaine.net]
                               DDD, but PCN did not
                               issue until DDD.
32   32.01   LSR       9/29/09 As of today, list of           Mid-Maine        Carol Grover
                               Wholesale Prov plans that      Communications
                               have manual touches. We        & Pine Tree
                               can show a generic list.       Networks
                               The ones that are designed
8    8.06    LSR   H   9/15/09 to be manual list. NH for an
                               I sent an order in          DSCI                Pam Beattie
                               F&T of POTS lines                               [mailto:pbeattie
                               requesting dual service.                        @dscicorp.com
                               The order was quickly                           ]
                               confirmed FP3548133 my
40   40.02   LSR       9/29/09 PON PB68404. Several
                               Hardy to see how the WCN Cornerstone            Austin Brower
                               (wire center name) field on                     [austin.brower
                               the loop qual is getting                        @ccmaine.net]
                               populated with different
                               formats. Austin Brower
8    8.03    LSR   H   9/15/09 asked, Hardy to resolve. an DSCI
                               I sent an order in NH for                       Pam Beattie
                               F&T of POTS lines                               [mailto:pbeattie
                               requesting dual service.                        @dscicorp.com
                               The order was quickly                           ]
                               confirmed FP3548133 my
13   13.06   LSR               This PB68404. Several
                       9/15/09 PONis a CLEC to CLEC           Bay Ring         Sarah Grant
                               hot cut (AB-V order); here     Communications   [sarah@bayrin
                               are our notes: PON:                             g.com]
                               TB9814C2C Order
                               3552975. I spoke with the
26   26.01   LSR       9/15/09 RCCC this morning, our
                               No clear process for           Otel             Julia Chase
                                Winbacks
26   26.02   LSR   9/15/09 No clear process for            Otel              Julia Chase
                           Winbacks




26   26.03   LSR   9/15/09 No clear process for            Otel              Julia Chase
                           Winbacks

                           10/06/09 Per Gil, Remarks
                           are on orders as they come
40   40.03   LSR           Hardy to Training the WCN
                   9/29/09 into M6. see how to users
                           (wire center name) field on
                           the loop qual is getting
                           populated with different
                           formats. Austin Brower
40   40.07   LSR           154 York Street resolve.
                   9/29/09 asked, Hardy to Portland,   Bay Ring              Sarah Grant
                           ME – Alesia said all street Communications        [sarah@bayrin
                           addresses point to LSO                            g.com]
                           207772 the migrated
                           records are now matching
40   40.08   LSR   9/29/09 and is now the Portland
                           Discuss with Eric Proulx    Mid-Maine             Carol Grover
                           and Steve Plummer/Rich          Communications
                           Sweeney the VZ process          & Pine Tree
                           for sending a letter to the     Networks
                           collocation customer
40   40.1    LSR           Need to have cable and
                   9/29/09 identifying the another                           Gwen
                           working session on loop                           Hammond
                           qual definitions include
                           more engineering
                           expertise. Another 2 hour
40   40.13   LSR   9/29/09 session. Need more
                           Sub loop Example: PON:        Cornerstone         Austin Brower
                           WPDMCMNS Circuit ID:                              [austin.brower
                           71ARDU392645ME Street:                            @ccmaine.net]
                           32 Beech Ridge Dr. Abbot
                           ME 04406. NXX 876. (Loop
5    5.01    LSR           Loop Up) like to see the
                   9/15/09 Make orders get wired up in Oxford Networks       dposik@oxford
                           the CO but never get                              networks.com
                           dispatched to the field, cut-
                           through and non-cut-
                           through. Facility records
31   31.01   LSR   9/29/09 are so messed up that EU Mid-Maine
                           Escalation process for                            Carol Grover
                           to call FP retail, They call    Communications
                           their CLEC and their CLEC       & Pine Tree
                           calls Wholesale Service         Networks
                           manager or center to assist
5    5.02    LSR           Loop escalation of the 8
                   9/15/09 in the orders get wired up in   Oxford Networks   dposik@oxford
                           the CO but never get                              networks.com
                           dispatched to the field, cut-
                           through and non-cut-
                           through. Facility records
                           are so messed up that
9    9.1     LSR   H   9/15/09 Hot Cuts not worked           Broadview       Bracken,
                               properly, not worked on                       Karen
                               time, no calls made by                        [KBracken@Br
                               FRP, customer out of                          oadViewNet.co
                               service for hours or days                     m]
10   10.01   LSR       9/15/09 instead of seconds,
                               CLEC to CLEC migrations,    USA Telephone     Paula Dupuis
                               customers lose DT ( none                      [pdupuis@usac
                               have worked without at                        sp.com]
                               least one repair ticket).
                               PON 2072849730-MFC
1    1.01    LSR               Loop quals result 6/22 Cust Oxford Networks
                       9/15/09 Foci date 6/15 on in                          dposik@oxford
                               incorrect info. (Distance                     networks.com
                               from the SLK instead of
                               distance from my cage, for
                               example) Lawnguard9809le
7    7.03    LSR   H           Install original loop qual
                       9/15/09 - The orders completing     Sovernet          Brooke Bazin
                               but not actually installing   Communications/ [brookeb@sov
                               and then having to open tag   National Mobile er.net]
                               and locates.                  Communications
                               1AGHW041913,                  Corp
7    7.01    LSR   H   9/15/09 RSALW042038,
                               Install orders completing     Sovernet        Brooke Bazin
                               but not actually installing   Communications/ [brookeb@sov
                               and then having to open tag   National Mobile er.net]
                               and locates.                  Communications
                               1AGHW041913,                  Corp
30   30.01   LSR       9/29/09 RSALW042038,
                               Process that CLECs paid      Oxford Networks Darlene Posik
                               $52.00 for with VZ, is that
                               reflected in this. Manual
                               loop qual. Different page, u
                               pay the money and the field
40   40.01   LSR       9/29/09 would shoot it and u 4
                               Example: 99 US route         Sovernet        Michelle Fish
                               Mendon VT 05701 - PON Communications/
                               #: 1AFCW042358 Randy         National Mobile
                               Merrill to look @ our        Communications
                               remote switches working      Corp
16   16.01   LSR   H                       host CO‟s Loop
                               out of our-- AB/N Dryand if Cornerstone
                       9/15/09 BRDVLT                                       Austin Brower
                               Install Inside and Outside   Communications, [austin.brower
                               field work completed before LLC              @ccmaine.net]
                               DDD, but PCN did not
                               issue until DDD.
16   16.07   LSR   H   9/15/09 BRDVLT -- AB/N Dry Loop Cornerstone         Austin Brower
                               Install Inside and Outside  Communications, [austin.brower
                               field work completed before LLC             @ccmaine.net]
                               DDD, but PCN did not
                               issue until DDD.
16   16.10   LSR   H   9/15/09 BRDVLT -- AB/N Dry Loop Cornerstone         Austin Brower
                               Install Inside and Outside  Communications, [austin.brower
                               field work completed before LLC             @ccmaine.net]
                               DDD, but PCN did not
                               issue until DDD.
40   40.04   LSR       9/29/09 This is a loop qual that is in GWI
                               the VFO. Confusion about
                               how a line station transfer
                               can be required on a loop
                               qual that doesn‟t show a
41   41.06   LSR               Ensure that the There
                       9/29/09 remote terminal.binding is a                   Austin Brower
                               post data is accurate and                      [austin.brower
                               actually pulling from the                      @ccmaine.net]
                               binding post and not the
                               cable pair. (3653470 as
9    9.02    LSR   H   9/15/09 example). Another
                               Hot Cuts not worked           Broadview        Bracken,
                               properly, not worked on                        Karen
                               time, no calls made by                         [KBracken@Br
                               FRP, customer out of                           oadViewNet.co
                               service for hours or days                      m]
9    9.03    LSR   H           Hot Cuts seconds,
                       9/15/09 instead ofnot worked          Broadview        Bracken,
                               properly, not worked on                        Karen
                               time, no calls made by                         [KBracken@Br
                               FRP, customer out of                           oadViewNet.co
                               service for hours or days                      m]
40   40.05   LSR       9/29/09 instead of seconds, is the
                               Hardy/Gwen: When              Mid-Maine        Carol Grover
                               GESW and M6 bash for          Communications
                               address resolution going to   & Pine Tree
                               be complete? Carol Grover     Networks
                               was asker
40   40.06   LSR       9/29/09 Hardy: LSTFR field and        GWI              Emilie
                               loop stat field say A and Y                    Douglass
                               but no RTIND populated.                        [edouglass@st
                               Therefore it looks like it                     aff.gwi.net]
                               qualifies for in the wire
9    9.06    LSR   H           Hot Cuts ADSL but
                       9/15/09 center fornot workedwith      Broadview        Bracken,
                               properly, not worked on                        Karen
                               time, no calls made by                         [KBracken@Br
                               FRP, customer out of                           oadViewNet.co
                               service for hours or days                      m]
9    9.07    LSR   H           Hot Cuts seconds,
                       9/15/09 instead ofnot worked          Broadview        Bracken,
                               properly, not worked on                        Karen
                               time, no calls made by                         [KBracken@Br
                               FRP, customer out of                           oadViewNet.co
                               service for hours or days                      m]
13   13.03   LSR               This is of seconds,
                       9/15/09 insteada CLEC to CLEC         Bay Ring         Sarah Grant
                               hot cut (AB-V order); here    Communications   [sarah@bayrin
                               are our notes: PON:                            g.com]
                               TB9814C2C Order
                               3552975. I spoke with the
13   13.04   LSR       9/15/09 RCCC this morning, our
                               This is a CLEC to CLEC        Bay Ring         Sarah Grant
                               hot cut (AB-V order); here    Communications   [sarah@bayrin
                               are our notes: PON:                            g.com]
                               TB9814C2C Order
                               3552975. I spoke with the
                               RCCC this morning, our
13   13.05   LSR       9/15/09 This is a CLEC to CLEC        Bay Ring           Sarah Grant
                               hot cut (AB-V order); here    Communications     [sarah@bayrin
                               are our notes: PON:                              g.com]
                               TB9814C2C Order
                               3552975. I spoke with the
13   13.08   LSR       9/15/09 RCCC this morning, our
                               This is a CLEC to CLEC      Bay Ring             Sarah Grant
                               hot cut (AB-V order); here  Communications       [sarah@bayrin
                               are our notes: PON:                              g.com]
                               TB9814C2C Order
                               3552975. I spoke with the
40   40.11   LSR       9/29/09 RCCC this morning, our
                               NQL and the associated      Otel                 Julia Chase
                               reason definitions needs to
                               be put on the portal. Julia
                               Otel asker, Berard to
                               deliver. Needs to match
16   16.03   LSR   H   9/15/09 what's in GESW and needs Cornerstone
                               BRDVLT -- AB/N Dry Loop                          Austin Brower
                               Install Inside and Outside  Communications,      [austin.brower
                               field work completed before LLC                  @ccmaine.net]
                               DDD, but PCN did not
                               issue until DDD.
34   34.01   LSR       9/29/09 Gwen will work with Bill to    Cornerstone       Austin Brower
                               add another flow chart for                       [austin.brower
                               IDLC hot cuts. In addition,                      @ccmaine.net]
                               change the bottom box that
                               it is not within 1 hour and
7    7.06    LSR   H           Install will work with Bill to
                       9/15/09 Gwen orders completing         Sovernet          Brooke Bazin
                               but not actually installing    Communications/   [brookeb@sov
                               and then having to open tag National Mobile      er.net]
                               and locates.                   Communications
                               1AGHW041913,                   Corp
7    7.07    LSR   H           RSALW042038,
                       9/15/09 Install orders completing      Sovernet       Brooke Bazin
                               but not actually installing   Communications/ [brookeb@sov
                               and then having to open tag   National Mobile er.net]
                               and locates.                  Communications
                               1AGHW041913,                  Corp
20   20.04   LSR       9/15/09 RSALW042038, not state
                               Jeopardy's - do               GWI                Emilie
                               the problem. (i.e.:                              Douglass
                               Jeopardy: Interoffice                            [edouglass@st
                               Shortage Facilities;                             aff.gwi.net]
                               RCODE 1A: Company
7    7.02    LSR   H   9/15/09 Facilities - catch all for
                               Install orders completing     Sovernet        Brooke Bazin
                               but not actually installing   Communications/ [brookeb@sov
                               and then having to open tag   National Mobile er.net]
                               and locates.                  Communications
                               1AGHW041913,                  Corp
7    7.04    LSR   H   9/15/09 RSALW042038,
                               Install orders completing     Sovernet        Brooke Bazin
                               but not actually installing   Communications/ [brookeb@sov
                               and then having to open tag   National Mobile er.net]
                               and locates.                  Communications
                               1AGHW041913,                  Corp
                               RSALW042038,
20   20.05   LSR       9/15/09 Jeopardy's - do not state       GWI            Emilie
                               the problem. (i.e.:                            Douglass
                               Jeopardy: Interoffice                          [edouglass@st
                               Shortage Facilities;                           aff.gwi.net]
                               RCODE 1A: Company
7    7.05    LSR   H   9/15/09 Facilities - catch all for
                               Install orders completing       Sovernet        Brooke Bazin
                               but not actually installing     Communications/ [brookeb@sov
                               and then having to open tag     National Mobile er.net]
                               and locates.                    Communications
                               1AGHW041913,                    Corp
17   17.01   LSR       9/15/09 RSALW042038, one of the
                               SUP 1 receiving                 Comcast        Bloemke,
                               following rejections - “can't                  Brenda
                               SUP passed PCN/BCN" or                         [Brenda_Bloem
                               pending order exists. PON                      ke@cable.com
                               L35754854 TN                                   cast.com]
18   18.01   LSR       9/15/09 8027733809 rejected SUP
                               SUP 2 doesn't flow, stuck       Comcast        Bloemke,
                                in pending response . PON                     Brenda
                                L36130423 TN                                  [Brenda_Bloem
                                8029858911 - received                         ke@cable.com
                                “system is busy” error                        cast.com]
19   19.01   LSR       9/15/09 Receiving rejection for         Comcast        Bloemke,
                               disconnected TN when TN                        Brenda
                               is still active. PON:                          [Brenda_Bloem
                               L36635853 TN:                                  ke@cable.com
                               6034371816. Rejection:                         cast.com]
16   16.02   LSR   H   9/15/09 7907E - THE TN IS Loop
                               BRDVLT -- AB/N Dry           Cornerstone     Austin Brower
                                Install Inside and Outside  Communications, [austin.brower
                                field work completed before LLC             @ccmaine.net]
                                DDD, but PCN did not
                                issue until DDD.




16   16.05   LSR   H   9/15/09 BRDVLT -- AB/N Dry Loop Cornerstone         Austin Brower
                               Install Inside and Outside  Communications, [austin.brower
                               field work completed before LLC             @ccmaine.net]
                               DDD, but PCN did not
                               issue until DDD.
16   16.08   LSR   H   9/15/09 BRDVLT -- AB/N Dry Loop Cornerstone         Austin Brower
                               Install Inside and Outside  Communications, [austin.brower
                               field work completed before LLC             @ccmaine.net]
                               DDD, but PCN did not
                               issue until DDD.
20   20.07   LSR       9/15/09 Jeopardy's - do not state      GWI              Emilie
                               the problem. (i.e.:                             Douglass
                               Jeopardy: Interoffice                           [edouglass@st
                               Shortage Facilities;                            aff.gwi.net]
                               RCODE 1A: Company
16   16.09   LSR   H   9/15/09 Facilities - catch all for
                               BRDVLT -- AB/N Dry Loop      Cornerstone     Austin Brower
                                Install Inside and Outside  Communications, [austin.brower
                                field work completed before LLC             @ccmaine.net]
                                DDD, but PCN did not
                                issue until DDD.
41   41.01   LSR       9/29/09 If it is cut thru yes and we   Otel             Julia Chase
                               are providing demarc info
                               coming from migrated data
                               with some orders returning
                               generic info vs. detailed
23   23.01   ASR   H   9/16/09 demark information. Need
                               SPUNE Conversion             Bay Ring           Sarah Grant
                               (rpon‟d) orders –            Communications     [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
21   21.01   LSR       9/15/09 of service. rejected on
                               Sup1's being                 GWI                Emilie
                               disconnect orders causing                       Douglass
                               them to be processed when                       [edouglass@st
                               we believe they are                             aff.gwi.net]
                               canceled. PONS 83032,
41   41.02   LSR       9/29/09 82820, 82877 that they
                               What is the field            Otel & Oxford      Julia Chase &
                               would request the tag and                       Darlene Posik
                               locate and what is the
                               associated fee? Rich
                               Confirmed the field is there
22   22.01   LSR       9/15/09 but not available in NE.
                               Jeopardy's are either        Cornerstone       Austin Brower
                               useless (generic to the        Communications, [austin.brower
                               point of non helpful) or       LLC             @ccmaine.net]
                               never sent. BCDRBTSR --
                               AB/N Dry Sub loop Install
23   23.02   ASR   H           SPUNE Jeopardy
                       9/16/09 receivedConversion             Bay Ring         Sarah Grant
                               (rpon‟d) orders –              Communications   [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
23   23.04   ASR   H   9/16/09 of service.
                               SPUNE Conversion               Bay Ring         Sarah Grant
                               (rpon‟d) orders –              Communications   [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
41   41.03   LSR       9/29/09 of service.
                               Julia to provide examples      Otel             Julia Chase
                               of 2 wire orders where she
                               did not receive a tech call
                               also separate between
                               locations that have more
                               than 1 demarc vs. 1 NID
23   23.05   ASR   H   9/16/09 SPUNE Conversion               Bay Ring         Sarah Grant
                               (rpon‟d) orders –              Communications   [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
23   23.06   ASR   H   9/16/09 of service.
                               SPUNE Conversion               Bay Ring         Sarah Grant
                               (rpon‟d) orders –              Communications   [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
23   23.09   ASR   H   9/16/09 of service.
                               SPUNE Conversion               Bay Ring         Sarah Grant
                               (rpon‟d) orders –              Communications   [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
23   23.07   ASR   H   9/16/09 of service.
                               SPUNE Conversion               Bay Ring         Sarah Grant
                               (rpon‟d) orders –              Communications   [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
41   41.04   LSR       9/29/09 of service.
                               SO #3632213 – original         Mid-Maine        Carol Grover &
                               OSP work order was             Communications   Karen Bracken
                               cancelled due to “no longer    & Pine Tree
                               needed” per the technician.    Networks,
                               FP placed a subsequent         Broadview
41   41.05   LSR       9/29/09 work order. APPTS task
                               Michelle Fish from             Sovernet        Michelle Fish
                               Sovernet – PON                 Communications/
                               1SDHW042126 SO#                National Mobile
                               3608824. Logic built in the    Communications
                               backend between wisor          Corp
23   23.1    ASR   H   9/16/09 and m6 if the order is flow
                               SPUNE Conversion               Bay Ring         Sarah Grant
                               (rpon‟d) orders –              Communications   [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
9    9.01    LSR   H   9/15/09 of service. worked
                               Hot Cuts not                   Broadview        Bracken,
                               properly, not worked on                         Karen
                               time, no calls made by                          [KBracken@Br
                               FRP, customer out of                            oadViewNet.co
                               service for hours or days                       m]
4    4.05    LSR   H   9/15/09 instead of seconds,Orders
                               Number Portability             Mid-Maine        Jennifer
                               – Many orders require          Communications   Dunn[jennifer.d
                               manual entry in the            & Pine Tree      unn@pinetreen
                               backend system by SPOC         Networks         etworks.com]
                               after rejecting for invalid
13   13.1    LSR               This is a CLEC to stuck
                       9/15/09 reasons or getting CLEC in     Bay Ring         Sarah Grant
                                hot cut (AB-V order); here    Communications   [sarah@bayrin
                                are our notes: PON:                            g.com]
                                TB9814C2C Order
                                3552975. I spoke with the
                                RCCC this morning, our
24   24.01   ASR       9/16/09 Dark fiber cross connect      Oxford Networks   dposik@oxford
                               that did not pick up the                        networks.com
                               correct provisioning plan,
                               even though it was written
                               properly per our SPOC. He
34   34.02   LSR       9/29/09 rekeyed my order and now GWI
                               Sheila not receiving the                        Sheila Philpot
                               notifiers on PCN/BCN.
                               Getting a phone call but not
                               the actual notifiers. Bryan
                               and Gwen will pull a list and
24   24.03   ASR               Dark fiber intervals are
                       9/16/09 ensure thecross connect       Oxford Networks   dposik@oxford
                               that did not pick up the                        networks.com
                               correct provisioning plan,
                               even though it was written
                               properly per our SPOC. He
24   24.04   ASR       9/16/09 rekeyed my order and now Oxford Networks
                               Dark fiber cross connect                        dposik@oxford
                               that did not pick up the                        networks.com
                               correct provisioning plan,
                               even though it was written
                               properly per our SPOC. He
5    5.03    LSR               Loop orders get wired now
                       9/15/09 rekeyed my order and up in Oxford Networks      dposik@oxford
                               the CO but never get                            networks.com
                               dispatched to the field, cut-
                               through and non-cut-
                               through. Facility records
9    9.04    LSR   H   9/15/09 are so messed up that
                               Hot Cuts not worked           Broadview         Bracken,
                               properly, not worked on                         Karen
                               time, no calls made by                          [KBracken@Br
                               FRP, customer out of                            oadViewNet.co
                               service for hours or days                       m]
34   34.03   LSR               Take a of seconds,
                       9/29/09 instead look at the IMPCON Cornerstone          Austin Brower
                               field on LSR maps to                            [austin.brower
                               MetaSolv so it can be                           @ccmaine.net]
                               verified it can be mapped to
                               the email address. (Some
20   20.01   LSR       9/15/09 system coding) not state
                               Jeopardy's - do               GWI               Emilie
                               the problem. (i.e.:                             Douglass
                               Jeopardy: Interoffice                           [edouglass@st
                               Shortage Facilities;                            aff.gwi.net]
                               RCODE 1A: Company
25   25.02   ASR               FP PON - catch all for
                       9/16/09 Facilities ckt we ended up   DSCI               Pam Beattie
                               cancelling because it took                      [pbeattie@dsci
                               too long, order 63363.                          corp.com]
                               JDACT63363VZON.
                               83/KRGS/611059//NH
20   20.02   LSR       9/15/09 Jeopardy's - do not state    GWI                Emilie
                               the problem. (i.e.:                             Douglass
                               Jeopardy: Interoffice                           [edouglass@st
                               Shortage Facilities;                            aff.gwi.net]
                               RCODE 1A: Company
                               Facilities - catch all for
20   20.03   LSR       9/15/09 Jeopardy's - do not state    GWI            Emilie
                               the problem. (i.e.:                         Douglass
                               Jeopardy: Interoffice                       [edouglass@st
                               Shortage Facilities;                        aff.gwi.net]
                               RCODE 1A: Company
20   20.06   LSR               Jeopardy's - do all state
                       9/15/09 Facilities - catch notfor    GWI            Emilie
                               the problem. (i.e.:                         Douglass
                               Jeopardy: Interoffice                       [edouglass@st
                               Shortage Facilities;                        aff.gwi.net]
                               RCODE 1A: Company
9    9.05    LSR   H   9/15/09 Facilities - catch all for
                               Hot Cuts not worked          Broadview      Bracken,
                               properly, not worked on                     Karen
                               time, no calls made by                      [KBracken@Br
                               FRP, customer out of                        oadViewNet.co
                               service for hours or days                   m]
33   33.01   LSR       9/29/09 instead of seconds,
                               The matrix or jep code        Cornerstone   Austin Brower
                               document will match the                     [austin.brower
                               new matrix and be updated                   @ccmaine.net]
                               on the website. Jep
                               notification that returned to
9    9.09    LSR   H           Hot Cuts matches the
                       9/15/09 customernot worked            Broadview     Bracken,
                               properly, not worked on                     Karen
                               time, no calls made by                      [KBracken@Br
                               FRP, customer out of                        oadViewNet.co
                               service for hours or days                   m]
33   33.03   LSR       9/29/09 instead of seconds,letter
                               Provide accessible            Cornerstone   Austin Brower
                               prior to 10/29 (TBD)                        [austin.brower
                               implementation of the                       @ccmaine.net]
                               jeopardy code descriptions.
                               Note in the letter the
11   11.01   LSR       9/15/09 website has been updated. PAETEC
                               Port Back Issues: The                       Rubino,
                               orders complete but the                     Margaret
                               ports don't happen: "The                    (Peggy)
                               proper order type was used                  [Margaret.Rubi
                               to migrate these orders.                    no@PAETEC.c
8    8.01    LSR   H   9/15/09 The orders completed an DSCI
                               I sent an order in NH for                   om] Beattie
                                                                           Pam
                               F&T of POTS lines                           [mailto:pbeattie
                               requesting dual service.                    @dscicorp.com
                               The order was quickly                       ]
                               confirmed FP3548133 my
8    8.04    LSR   H   9/15/09 PON PB68404.inSeveral an DSCI
                               I sent an order NH for                      Pam Beattie
                               F&T of POTS lines                           [mailto:pbeattie
                               requesting dual service.                    @dscicorp.com
                               The order was quickly                       ]
                               confirmed FP3548133 my
8    8.05    LSR   H   9/15/09 PON PB68404.inSeveral an DSCI
                               I sent an order NH for                      Pam Beattie
                                F&T of POTS lines                          [mailto:pbeattie
                                requesting dual service.                   @dscicorp.com
                                The order was quickly                      ]
                                confirmed FP3548133 my
                                PON PB68404. Several
11   11.02   LSR       9/30/09 On wholesale advantage       Paetec             Peggy Rubino
                               port in the prov plan is
                               pushing past the NPAC
                               tasks without triggering the
                               gateway events to NPAC.
8    8.02    LSR   H   9/15/09 new example: 1302772 &
                               I sent an order in NH for an DSCI               Pam Beattie
                               F&T of POTS lines                               [mailto:pbeattie
                               requesting dual service.                        @dscicorp.com
                               The order was quickly                           ]
                               confirmed FP3548133 my
33   33.02   LSR       9/29/09 PON PB68404. Several
                               Need to verify with Linda    GWI                Emilie
                                Birchem that we don‟t                          Douglass
                                impact their coding for EDI                    [edouglass@st
                                customers by adding                            aff.gwi.net]
                                jeopardy descriptive.
23   23.03   ASR   H   9/16/09 SPUNE Conversion               Bay Ring         Sarah Grant
                               (rpon‟d) orders –              Communications   [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
12   12.01   LSR       9/15/09 of service.
                               Sub loop assignment and        Cornerstone     Austin Brower
                               dispatch have been             Communications, [austin.brower
                               extremely manual               LLC             @ccmaine.net]
                               operations. CVXPRVS --
                               AB/D "Legacy" Sub loop
23   23.08   ASR   H           SPUNE Confirmed,
                       9/16/09 Disco is Conversion but no     Bay Ring         Sarah Grant
                               (rpon‟d) orders –              Communications   [sarah@bayrin
                               disconnect order is being                       g.com]
                               worked, new/convert order
                               is not, which results in out
23   23.12   ASR       9/30/09 of service.
                               SPUNE Conversion               Pinetree         Jennifer
                               (rpon‟d) orders –                               Dunn[jennifer.d
                               disconnect order is being                       unn@pinetreen
                               worked, new/convert order                       etworks.com]
                               is not, which results in out
14   14.02   LSR       9/15/09 of service.
                               UNE to Resale orders not       Sovernet        Brooke Bazin
                               processing correctly.          Communications/ [brookeb@sov
                               RSALW040968                    National Mobile er.net]
                                                              Communications
                               9/30/09: Example- PON#         Corp
14   14.03   LSR       9/30/09 LNP8028793636A
                               UNE to Resale orders not       Otel             Julia Chase
                               processing correctly.
                               RSALW040968

                               9/30/09: Example- PON#
14   14.04   LSR       9/30/09 LNP8028793636A
                               UNE to Resale orders not       Sovernet         Michelle Fish
                               processing correctly.
                               RSALW040968

                                9/30/09: Example- PON#
                                LNP8028793636A
15   15.01   LSR       9/15/09 Cable and Pair Change          Sovernet        Brooke Bazin
                               Orders not processing          Communications/ [brookeb@sov
                               correctly. TASHW039745,        National Mobile er.net]
                               1GLIW039185                    Communications
                                                              Corp
15   15.02   LSR       9/15/09 Cable and Pair Change          Sovernet        Brooke Bazin
                               Orders not processing          Communications/ [brookeb@sov
                               correctly. TASHW039745,        National Mobile er.net]
                               1GLIW039185                    Communications
                                                              Corp
24   24.06   ASR       9/30/09 Dark fiber cross connect   Otel                 Julia Chase
                               that did not pick up the
                               correct provisioning plan,
                               even though it was written
                               properly per our SPOC. He
24   24.07   ASR       9/30/09 rekeyed my order and now Oxford Networks
                               Dark fiber cross connect                        Donna Reny
                               that did not pick up the
                               correct provisioning plan,
                               even though it was written
                               properly per our SPOC. He
23   23.13   ASR               SPUNE my order and
                       9/30/09 rekeyed Conversion now Oxford Networks          Donna Reny
                               (rpon‟d) orders –
                               disconnect order is being
                               worked, new/convert order
                               is not, which results in out
3    3.03    LSR   L           6 service.
                       9/15/09 ofCentrex lines with ADSL      Broadview        Bracken,
                               migrating from Resale to                        Karen
                               UNEP with PIC/LPIC chg,                         [KBracken@Br
                               taking over Voice Only.                         oadViewNet.co
                               PON LSP8023345160 .                             m]
14   14.01   LSR       9/15/09 Customer lost DT on 9/10
                               UNE to Resale orders not       Sovernet        Brooke Bazin
                                processing correctly.         Communications/ [brookeb@sov
                                RSALW040968                   National Mobile er.net]
                                                              Communications
                               9/30/09: Example- PON#         Corp
28   28.01   ASR       9/15/09 LNP8028793636A
                               What are the different       Otel               Julia Chase
                               service types SA-2 point
                               and UNE transport service,
                               the request is SD and act is
                               N
29   29.01   LSR       9/29/09 Will previously met defects    Broadview        Karen Bracken
                               be mapped to one of these
                               10 categories. All defects
                               will be mapped to the
                               categories. Will the top 10
40   40.09   LSR       9/29/09 items be prioritized or
                               Gwen needs to talk to          Mid-Maine        Carol Grover
                                Steve Plummer/Rich            communications
                                Sweeney identification in     & Pine Tree
                                process when data error
                                correction takes place what
                                is the notification policy to
35   35.01   LSR   9/29/09 Add clarifier that the 10      VZ            Sherry
                           focus categories do not
                           encompass all issues.



21   21.02   LSR   9/15/09 Sup1's being rejected on    GWI              Emilie
                           disconnect orders causing                    Douglass
                           them to be processed when                    [edouglass@st
                           we believe they are                          aff.gwi.net]
                           canceled. PONS 83032,
40   40.12   LSR   9/29/09 82820, 82877 time on
                            estimate of lag            Cornerstone      Austin Brower
                           loop qual/loop make up                       [austin.brower
                           returns. And why it takes a                  @ccmaine.net]
                           week to return results.
                           Shouldn‟t take longer than
37   37.01   LSR           Andrea requested VFO
                   9/29/09 48 hours (betweenthe        VZ               Andrea
                            CLECs to weight the top 10                  Couture
                            categories.



24   24.02   ASR   9/16/09 Dark fiber cross connect   Oxford Networks   dposik@oxford
                           that did not pick up the                     networks.com
                           correct provisioning plan,
                           even though it was written
                           properly per our SPOC. He
24   24.08   ASR   9/30/09 rekeyed my order and now mid Maine
                           Dark fiber cross connect                     Carol Grover
                           that did not pick up the
                           correct provisioning plan,
                           even though it was written
                           properly per our SPOC. He
25   25.01   ASR   9/16/09 rekeyed my order and now DSCI
                           FP PON ckt we ended up                       Pam Beattie
                            cancelling because it took                  [pbeattie@dsci
                            too long, order 63363.                      corp.com]
                            JDACT63363VZON.
                            83/KRGS/611059//NH
27   27.01   LSR   9/15/09 Intervals- where is day 0?     Cornerstone   Austin




28   28.02   ASR   9/30/09 What are the different       Otel & Oxford   Julia Chase
                           service types SA-2 point                     and Donna
                           and UNE transport service,                   Reny and
                           the request is SD and act is                 Darlene
                           N
38   38.01   LSR   9/29/09 Don't have FP
                           representatives title on the
                           attendance tab of the action
                           register
42   42.01   LSR   9/29/09 Merge this data with the                       Rich Murtha
                           Thursday data and track on
                           the Thursday calls.



43   43.01   ASR   9/30/09 Donna stated that when       mid Maine         Carol Grover
                           she talks to her SPOC that
                           they cant guarantee that
                           they are reading the notes
                           or have access to view the
                           remarks.
43   43.02   ASR   9/30/09 Donna stated that when       mid Maine         Carol Grover
                           she talks to her SPOC that
                           they cant guarantee that
                           they are reading the notes
                           or have access to view the
43   43.03   ASR   9/30/09 remarks.
                           Donna stated that when       Oxford Networks   Darlene Posik
                           she talks to her SPOC that
                           they cant guarantee that
                           they are reading the notes
                           or have access to view the
43   43.04   ASR   9/30/09 remarks.
                           Donna stated that when       Bayring           Gwen
                           she talks to her SPOC that                     Hammond
                           they cant guarantee that
                           they are reading the notes
                           or have access to view the
                           remarks.
Action Item Descriptions                                         Action Item    FRP/CL FRP Action CLEC Action
                                                                 Secondary        EC     Status     Status
                                                                 Owners                             Confirm
                                                                                                   Complete
                                                 Action Item
                                                 Primary Owner
Gwen and team to relook at the process in        Gwen                            FRP      WIP
general and what guardrails should be            Hammond
implemented.
Need to look at how the data the customer
provides to SPOC is
processed/prioritized/worked.
Follow up with Wisor on another response for Gwen                Karen           FRP      WIP
when order goes from A-A to actually getting Hammond             Jones, Jeff
into M6 (like an M6 accept message being                         LaRose
sent to the CLEC)

Put a sample Spune order on the website          Gwen                            FRP    Complete
                                                 Hammond




Shari: What is the buffer and daily volume.      Brian Hardy     Matt Bertsch    FRP    Complete   Complete2
Confirm 10,000 orders versus transactions.

Brian H to find out how big the OM buffer is
(holding uncommitted orders when M6 is
down).
Still having some problems with directory        Brian Hardy     Linda           FRP    Complete    Complete
listing, still working with Matt, CAP. One ELT                   Birchem,
issue on a migrate.                                              Karen Jones

For GWI, especially EDI orders are affected
(all GWI ordersissuethewhen FP has to
In general, the use is same format for           Matt Bertsch                    FRP    Complete
rewrite the PON, will communications be
relayed back with original PON? FP needs to
make sure they are updating the order
manually so that the updates can be seen by
the CLEC.
When an order goes A-A and gets stuck,            Bryan                          FRP    Complete   Complete1
what is the internal alarm that tells FP there is Lamphere
a stuck order and what is the process for
dealing with these stuck orders? Per Gwen,
FP knows its stuck by SPOC working with
customersbucket- needand also Karen Jones Brian Hardy
A-A aging individually, software analysis of                                     FRP    Complete   Complete1
why orders are getting stuck there and what
the resolution is.



                                              Gwen                               FRP      WIP
Jennifer Dunn sends spreadsheets to her       Hammond
SPOC of issues and SO due in 3 days- Gwen
needs to check with SPOC on what they do
with the spreadsheet and to ensure
appropriate notifications are getting back to
Sherry- For every order that's submitted,        Matt Bertsch   Brian Hardy     FRP        WIP
does FP log the order in M6 and reconcile
with what is submitted in Wisor? Per John B,
this information should come out in Matt
Bertsch's report that comes out each week.
Third condition where orders are submitted
Need to develop a plan to work with        Gwen                 Matt Bertsch    FRP        WIP
customers to get these types of orders     Hammond
cleared up (list for this type),along with
communications with SPOC (Gwen will follow
up with Jennifer Dunn on this).
                                                 Gwen                           FRP      Complete   Complete
FP will deliver a list of order types that are   Hammond
manual (when shell orders are needed, and
what types are complex). FP will define what
is complex or not on this list.
Gwen to discuss the status and issues with       Gwen           John Berard     FRP      Complete   Complete1
the top 3 error messages every week on the       Hammond
Thursday calls



Karen Bracken to supply additional examples Karen Bracken                      BroadVi   Complete   Complete1
                                                                                ewNet




                                                 Karen Jones                    FRP      Complete   Complete1
Karen Jones is looking into data conversion
issue- backend label value for TN migrated in.

REC2074420675 Need to provide update on Gwen                    Brian Hardy     FRP      Complete   Complete1
this example during follow up. Customer had Hammond
static on the line and had to open a TT, but
could not open the TT in Wisor because it
said this customers address was not in there.
Problemto the top 10 categories. (#11)from
Add DL is what customer is querying           Andrea            Rich Murtha     FRP      Complete   Complete1
                                              Couture




Gil confirmed the Add and Disco were not         Gwen           Brian Hardy     FRP      Complete   Complete1
worked together; but the 2 orders were not       Hammond
related RPON'd, so RCMAC would not have
known to work them together. Gwen said
there would not be an RPON for this
An active V or W are used when CLECs
scenario, RPONs order- need something to         Gil Lamarre    Brian Hardy     FRP      Complete   Complete1
auto assign an RPON.
Missing DSL order for dry loop on this         Bryan            Gil Lamarre,   FRP   Complete   Complete1
example- Jill from New Horizon initiated that Lamphere          Gwen
with VZ this type would require 3 orders (3rd                   Hammond
order not created by the rep). Gwen
corrected- this only required 2 orders. There
is no (Otel) Is FP looking at ways toand Disco Brian Hardy
Julie relationship between the Add synch the                                   FRP     WIP
systems up? Per Rich, IT does have a plan to
do this and he will provide the date for work
to be done for this and what the plan will
entail when he can. (CLECs want a date for
Paula Dupuis will send the database of
the plan of synching up examples to Carol      Gwen                            FRP     WIP
Grover so to compare CSRs to what is in         Hammond
Siebel.



Need guardrails for orders requiring a V or a Gwen              Brian Hardy,   FRP   CLEC-       CLEC-
W so that we can make sure that both orders Hammond             Gil Lamarre          Reopen      Reopen
are worked in the correct sequence, and
worked together.

Provide a status date of completion for the     Gwen            Bryan Hardy    FRP   Complete   Complete1
follow up meeting on the project Brian H and    Hammond
Gwen are working on to analyze Wholesale
provisioning plans (tasks where orders get
stuck, tasks not needed, etc)
Provide Status of End to End project on         Bryan           John           FRP   Complete   Complete1
Thursday calls.                                 Lamphere        Berard,
                                                                Brian Hardy



Process issue- Service Suite ticket for this    Bryan           Lisa           FRP   Complete   Complete1
example was cancelled and a new one             Lamphere        Beaulieu
manually built, which should not occur. Need
to follow up on what happened and how to
prevent techs from doing this in the future.
FP taking this SO a Jep back to the CLEC.
Should really sendexample as a follow up.       Lisa Beaulieu                  FRP   Complete   Complete1
Per Katie England, should not have issued 2
tickets, so need to follow up with RCC on
what happened with this one (SO # is in item
description) PON: TB9814C2C Order
3552975. a status for follow up meeting for
Also need                                       Gwen            Gil Lamarre    FRP     WIP
the Product Workbook initiative Gil and Gwen Hammond
along with Retail are doing to ensure the right
provisioning plans are being assigned to each
product
Follow up with Karen Jones on status of Sup     John Berard     Karen Jones    FRP   Complete   Complete1
2- 9/18 deployment and define what the fix is
covering.
Darlene will email a loop qual Service Order    Darlene Posik                 Oxford   Complete   Complete1
example from VZ as well to Gwen.




                                                Emilie                        GWI      Complete   Complete1
Emilie Douglass will also resend the precut     Douglass
file to Gwen and Brian Hardy.



Rich M said a service manager will get in       Rich Murtha                    FRP     Complete   Complete1
touch with Roland to work his issue.




Need to look at the placement of PCN in the     Lisa Beaulieu   Gwen           FRP     Complete   Complete2
provisioning plan                                               Hammond




12/2Provide CLECs a list of wholesale prov      John Berard                    FRP     Complete
Plans with manual touches.




AI- Resend the disco in error process out via Gwen                             FRP     Complete
accessible letter and review with RCMAC the Hammond
disco error response time frames and the
LNP operations time frames.

How the WCN field on the loop qual in VFO is Brian Hardy        Jeff LaRose    FRP     Complete   Complete1
getting populated with different formats.




                                                John Berard                    FRP     Complete   Complete
Austin- An accessible letter should be issued
that DDO are not supported without manual
intervention.

Clarify and document the process for who the Gwen               Geoff          FRP     Complete
CLEC should call when customer loses dial    Hammond            Comfort
tone on hot cut orders.



Need to have clarification of Snapback and      Gwen            Bill           FRP     Complete
Win Back process online for the CLECs to        Hammond         McDermott/
access. Distribute process and methods to                       Gil Lamarre
appropriate internal teams.
What process does the RCCC want to follow Gwen                    Geoff          FRP    Complete
when an installation fails and FP needs to get Hammond            Comfort
the customer back in service (especially on
loop with number ports)

Supplemental orders not updating numbers in John Berard           Gwen           FRP      WIP
conflict in NPAC. Root cause analysis and                         Hammond,
determine action.                                                 Brian Hardy,
                                                                  Gil Lamarre,
                                                                  Carol Grover
Austin to provide some examples as well for       Austin Brower                  CLEC   Complete   Complete1
validation clarification.




See if the list is complete (CLEC cable and     Steve             Eric Proulx,   FRP    Complete   Complete1
pair assignment) and all revisions thru the DB. Plummer           Rich
                                                                  Sweeny,
                                                                  Alesia
                                                                  Truxell
Can we implement a similar process for FRP? Steve                 Rich Sweeny    FRP    Complete   Complete1
                                            Plummer




Another working session on loop qual, and         John Berard     Gwen           FRP    Complete   Complete1
include more engineering expertise.                               Hammond,
Recommend Face to Face in Portland.                               Jeff LaRose



Ensure when an A1 qual code is present they Jeff LaRose           Bob            FRP    Complete   Complete1
update the loop make up manually. (training                       Callahan
issue)



Sarah Grant will provide some examples to     Sarah Grant         Kelly          Bay    Complete   Complete1
Kelley to review for this mismatch (and where                     Goodale        Ring
techs are working off of paper orders which
they should not be).

Update the presentation document to include Gwen                                 FRP    Complete
the issue verbiage on the escalation process Hammond
and interval reduction. Sending out a flash by
Friday of this process flow from Gwen to
CLEC community
FP to review process for Dispatch in and out      Katie England Jeff LaRose      FRP    Complete   Complete1
when there is a change in facilities during the
provisioning plan and put in checks and
balances.
                                                 John Berard                   FRP      Complete   Complete
John needs to send the system flow to the
CLECs. ( the one hanging on the wall during
the meeting)

Gwen to check the software writer program        Gwen                          FRP      Complete   Complete
as two reps worked the order. This item to       Hammond
be investigated as example is from June and
a fix may have been deployed.

Notifier from VZ- PARTS (packet at the        Jaime            Brian Hardy     FRP        WIP
remote terminal service). FP needs to look at Strickland
a loop qual enhancement for this.



 Julie from Otel will send more current          Bryan         Bob             FRP      Complete   Complete1
examples similar to this PON in the example      Lamphere      Callahan,
1AGHW041913                                                    Brian Hardy



                                                 Gwen          Brian Hardy,    FRP        WIP
FP need to look at the logic for loop order      Hammond       Gwen
creation (ARDU, TXSU, HMXU) (conditioned                       Hammond,
loop)- Gwen, John B, Kelley                                    Jeff LaRose

If we aren't offering this is it something we    Gwen          Chuck           FRP        WIP
can offer?                                       Hammond       Hazzard,
                                                               Rich
                                                               Murtha,
                                                               Brian Hardy
look @ our switches working out of our host     Gwen           Alesia          FRP        WIP
CO's and if the info that gets displayed on the Hammond        Truxell,
loop qual in VFO is accurate.                                  Karen
                                                               Jones, Jeff
                                                               LaRose
GESW task- is it properly providing facilities   Jeff Larose   Laurie          FRP      Complete   Complete1
that meet the CLECs requirements (to what                      Cronin,
the conditions are) SO # 3571853; another                      John Berard
SO # 3191877

Julia will send Carol the format/type of info    Julia Chase                  sover.n   Complete   Complete1
that CLECs want to see for demarc info on                                       et
dispatch capable orders for non cut through
orders (5196-A) is a PON example.

Provide examples to John Berard where the        Julia Chase   Megan          sover.n   Complete   Complete1
tech has been dispatched prior to the DD                       Herrick,         et
(John B to work with Katie England once he                     Austin
receives the examples)                                         Brower,
                                                               Eileen
                                                               Maloney
                                              John Berard      Gwen           FRP     WIP
10/27 Per Gwen, determined not a VFO                           Hammond,
problem, therefore we need additional                          Carol Grover
examples from CLEC, Carol Grover, or
recommend completing this item.
                                              Bryan                           FRP   Complete   Complete1
                                              Lamphere




10/20/09 This is not a VFO change that       Gwen              Lisa           FRP   Complete   Complete1
needs to be made. We need to ensure when Hammond               Beaulieu
Pre-Order loop qual is done if there is a
remote terminal the indicator is Y. We need
additional examples of where remote
indicator flag comes back as "Y". Need to do Gwen              Lisa           FRP   Complete   Complete1
                                             Hammond           Beaulieu




10/15 Per Andrea, Gwen are you inputting a    Brian Hardy      Jeff           FRP   Complete
CR to change VFO? Change primary owner                         LaRose,
from Jeff to Gwen.                                             Alesia
                                                               Truxell

                                              Gwen             Jeff           FRP     WIP
                                              Hammond          LaRose,
                                                               Mike
                                                               Samiya,
                                                               Jaime
10/13 VFO doesn‟t look at circuits current       Gwen          Strickland,
                                                               John Berard    FRP   Complete   Complete1
facilities so not sure how it would ever know if Hammond
LST was needed



                                              Brian Hardy      Lisa           FRP   Complete   Complete1
                                                               Beaulieu,
                                                               Bob
                                                               Callahan

10/6/09 Per Jeff, in progress of scheduling   Lisa Beaulieu                   FRP   Complete   Complete1
meeting with Gwen to review and resolve.
Assistance is requested to compare VFO
information to remote terminal information.

Revise current process for RCCC checking       Lisa Beaulieu                  FRP   Complete   Complete1
for NDT at FOC-3 and not on FOC-1 because
it doesn't give the CLEC enough time to fix
things on their end if they need to. Currently
this is a phone call.
Need to formalize diagram that Gwen drew       Gwen                          FRP    Complete   Complete1
out during the meeting to provide to the       Hammond
CLECs for the follow up meeting



Need documented process and method and Scott Aubrey                          FRP    Complete   Complete1
procedures on how the CO manages hot cuts




NQL and associated reason definitions needs Henry Lopez       Jeff           FRP    Complete
to be put on the portal. Needs to match                       LaRose,
what's in GESW and needs to get that into                     John Berard
the query.

Carol Grover to provide SO examples for this Carol Grover                    FRP    Complete   Complete
items before the follow up meeting (1
example (JH0625VM-ARDU from Oxford)



Add another flow chart for IDLC.               Gwen           Bill           FRP    Complete   Complete1
Change the bottom box on the existing          Hammond        McDermott
diagram to change the bottom right box that
currently reflects 1 hour.
Pull the number of loops vs. hot cut
 FP to look at what stats in have been
timeframe to be includedwe the process doc.    Gil Lamarre    Bob            FRP    Complete
reporting on the PAP for troubles on new                      Callahan
installs and the other items above.



CLECs put TT into Wisor and FP puts them       Gil Lamarre    Bob            FRP      WIP
into diff locations, customer wants FP to take                Callahan
out all tag and locates entered in the last
week to compare against M6 to see where
the problems are. Per Eileen this request was
made several months ago. Bob Callahan's
Ensure that Gil's process document matches Gwen                              CLEC   Complete   Complete2
the process that is on the CLEC website (jeps Hammond
may need to be revised as they have not
been updated in the past year on the
customer website.
Gwen will go back with the engineering team Gwen              Brian Hardy,   FRP    Complete   Complete
to verify which orders need to be dispatched Hammond          Bryan
and will post the list on the website as well as              Lamphere
accessible letter.

Sherry would like to understand, and would     Matt Bertsch   Brian Hardy,   FRP    Complete    CLEC-
like FairPoint to create a means for when a                   John                              Reopen
customer opens a ticket so that it gets to                    Berard,
Brian H, Gwen, Gil, Kelly, etc. A streamline                  Gwen
process for TT items to get to where they                     Hammond
need to be.
When the customer provided facility           Erin Austin                    CLEC   Complete   Complete2
information that needs to be updated in
GESW, is there a process to follow through
on the corrections. For example, Gravy Lane
in Bradford, ME has 25 out of 50 cables pairs
that are swapped and GESW does not match Dick Powell         Katie           FRP    Complete   Complete2
What % of dispatch in and out orders are                     England,
checked by managers the next day??                           Bryan
                                                             Lamphere,
                                                             Kelley
                                               Gwen          Goodale                Complete   Complete
                                               Hammond




                                               Gwen                                 Complete   Complete
                                               Hammond




                                               Gwen                                 Complete   Complete
                                               Hammond




FOCs for conditioned loops are accelerated     Jeff LaRose   Karen           FRP      WIP
and for VZ it would take 2-4 days because it                 Jones,
went to engineering to make sure the                         Brian Hardy,
facilities are available, etc.                               Lisa
                                                             Bealieu, Jeff
                                                             LaRose




1GLIW042269- current example provided by       Brian Hardy   Katie           FRP    Complete   Complete2
Sovernet- SO # 3571853- investigate why                      England
dispatch ticket was generated on the same
day the order was entered which is earlier
than the DDD (need root cause analysis)
Brian Hardy will follow up with Karen Jones    Jaime         Karen Jones     FRP      WIP
on the above example of what Julia got for     Strickland
demarc info and Julia provided the
information that she needs to see
Repair cause and disposition codes- are          John Stone                   CLEC   Complete    Complete2
these being properly applied and are they
being properly defined? (question asked by
Bob from Liberty)

The demarc returned on the PCN and BCN           Brian Hardy   Brian          FRP    FP-Reopen
notice should always be from the outside                       Lamphere
ticket, not the inside ticket.



Need to determine root cause of generic data John Berard       Brian Hardy,   FRP      WIP
coming thru on demarc info.                                    Bryan
                                                               Lamphere,
                                                               Carol Grover

Have to get these types of orders into the   Gwen                             CLEC   Complete    Complete2
project process in order to be tracked       Hammond
accordingly (requires a project ID to be
assigned). Type is record type changes only,
no physical work required.
Look at error message: "TN ECCKT is not in Gwen                               FRP    Complete    Complete
service" and SPOC telling customer there is a Hammond
pending order against it



What is the field they would request the tag     Gwen          Bill Meehan,   FRP    FP-Reopen
and locate and what is the associated fee?       Hammond       Brian Hardy
                                                               Rich
                                                               Murtha,
                                                               Gwen
                                                 Gwen          Hammond,              Complete    Complete
                                                 Hammond




Need an accessible letter for SPUNE              John Berard   Gwen           CLEC   Complete    Complete2
conversions to follow the project process to                   Hammond
get assigned an ID and ensure it is posted to
the website(process to follow for SPUNE
SWUNE orders)
Darlene from Oxford has requested if she         Gwen                         CLEC   Complete    Complete2
can dispute the charges related to special       Hammond
access circuits.

9/30/09: Henry needs to verify when industry
letter was posted for this process
Research and see who the individuals are on      John Berard   Katie          FRP       WIP
the examples that Julia Chase is to provide to                 England,
her and then review the process with them                      Julia Chase
and implemented. Also, reiterate the process
of calling on 2 wire orders.
Look at a single PON creating 2 orders for       Brian Hardy    Gwen           CLEC   Complete   Complete2
this product type- Change order request                         Hammond
would be needed



Will work with Gwen to create a process and      Gwen           Lisa           CLEC   Complete   Complete2
new provisioning plan to care for this type of   Hammond        Beaulieu
order



Company wide training on the process for         Gil Lamarre                   CLEC   Complete   Complete2
related orders by discipline (item brought up
by Vicky Weatherwax) Will need to involve
other department leaders.

Coach back to Carl (rep) and others- may         Gwen                          FRP    Complete   Complete
need some process training (Sarah from Bay       Hammond
Ring's SPOC for ASRs)



When we place a manual work order for            Jaime          Bryan          FRP    Complete
dispatch we need to look at a way to provide     Strickland     Lamphere,
demarc information back to the CLEC's thru                      Katie
VFO.                                                            England,
                                                                Brian Hardy
How do we ensure cut thru Y/N information        Jaime          Bryan          FRP      WIP
gets created at FOC, PCN, BCN?                   Strickland     Lamphere,
                                                                Katie
                                                                England,
                                                                Brian Hardy
Need to get status from Gwen on the existing Gwen               Gil Lamarre    FRP    Complete   Complete
records only prov plan and the tests that have Hammond
been done with it



Gwen- Need to look at EB and DB hot cuts         Gwen           Lisa           FRP      WIP
for potential coordinated process. They did      Hammond        Beaulieu
not have it at VZ but had EWEPTS to
supplement need for hot cuts.

                                                 Matt Bertsch   Brian Hardy    CLEC   Complete   Complete2
Emilie said that she does not get a ticket
number for all issues and the rep says they
will track it for them- this process needs to be
looked at. Matt Bertsch reported issue of
Sarah Grant will not getting back to customer John Berard
ticket responses bring more info for 9/16                       Brian Hardy,   FRP      WIP
meeting and will revisit this item of CLEC to                   Sarah Gran
CLEC Hot cuts.
There needs to be a flash notifying internally Gwen                         FRP    Complete   Complete
that they should not manually be creating      Hammond
orders in Wisor; can't change the PON #, etc.



Pull a list and ensure the intervals are       Gwen          Bryan          FRP      WIP
consistent and determine root cause of why     Hammond       Lamphere
notifiers aren't being sent.



DR 0810-oc-01-53 Provide # back to Darlene Gwen                             FRP    Complete   Complete
                                           Hammond




Gwen owed a follow up to Bob on the dark       Gwen                         FRP    Complete   Complete
fiber order getting assigned to the wrong      Hammond
provisioning plan (Gwen should have the
example and she wants to do a comparison
of Bobs to DR0810-OC-01-53 offline)
If someone in GESW changes the facility        Katie England Gil Lamarre,   CLEC   Complete   Complete2
assignment, how do they communicate the                      Jeff LaRose
change with Dispatch?

9/30/09: Look at creating a system guardrail
after WFMOSS has been completed work
FP to review communication process with        John Berard                  CLEC   Complete   Complete
CLECs and try to get out more
communications for and issues FP discovers
and process changes and fixes that get
implemented.
Look at IMPCON field on LSR maps to M6 so Gwen               Brian Hardy    FRP      WIP
it can be verified it can be mapped to email Hammond
address



Status of initiative that Gwen and Karen are   John Berard   Jeff LaRose    FRP    Complete
working on to provide more specific error
messages



Need to have a conversation with her 2         Gwen                         FRP    Complete   Complete
teams on making sure if there is a delay in    Hammond
the order they are getting back to the carrier
and also to ensure the band width is
displayed in the remarks. Define and
Look into process and of directly passing the John Berard
documentthe possibility M & P.                               Brian Hardy,   FRP    Complete
GESW facility message to the CLEC vs. the                    Karen Jones
generic 1A error message
CLECs only want to know when the jep is         John Berard    Gil Lamarre    FRP    Complete
going to affect their DDD. Per Gil Lamarre, a
generic message went out to all M6 users
regarding when and how to send jep
messages. Internal process discussion for
this required. Advise what the this item
Need to provide an update for method            Gwen           Rich Murtha    FRP      WIP
overall (jep codes) for the follow up meeting   Hammond




                                                Linda Birchem Brian Hardy     CLEC   Complete   Complete2
GWI to send examples of when FP can't see
their PON they are calling about (Sheila).
Could relate to the missing order issue from
earlier.
Ensure that the wholesale website is updated John Berard       Karen          FRP    Complete
with either the new Jeopardy matrix or the                     Jones, Jeff
current jep document is updated with all the                   LaRose
verbiage

.                                               Henry Lopez                   CLEC   Complete   Complete2

Line share to line split SO example- Gwen to
provide for the follow up meeting (requested
by Julie) Gwen has a VZ example and will
convert it to FP
Provide Accessible letter prior to 10/29 (TBD) John Berard     Gwen           FRP    Complete
implementation of the jep descriptors. Note in                 Hammond
the letter the website has been updated



Gwen and Gil will take this PON back for    Gwen               Gil Lamarre    CLEC   Complete   Complete2
further examination. (1275747-2571) Need to Hammond
provide answer at the follow up meeting.



DDO field was not coded in the backend-         Jaime          Karen          FRP    Complete
system issue. It was coded on the LSR.          Strickland     Jones,
                                                               Brian Hardy,
                                                               Pam Jones

Jill Taylor can provide examples of SOIs that Matt Bertsch     Brian Hardy    FRP      WIP
would have useful info through an email to
Matt B.



Brian H has a suggestion to use a website       Matt Bertsch   Brian          FRP      WIP
instead of the VFO (would require                              Hardy, Joel
subsequent meetings to plan and build out                      Noble
requirements and Austin wants to make sure
these are based on what was present before
with VZ).
A defect ticket opened to address the issue       Gwen            Brian Hardy    CLEC   Complete    Complete2
                                                  Hammond         and Karen
                                                                  Jones



                                                  Gwen            Bryan Hardy    FRP    FP-Reopen
Gwen will get a flash out to the SPOCs and        Hammond
will ask Karen to pull a report for these
services requiring this field to be manually
worked. This will need to be built into system
requirements and tested internally to see if it
Verify we don't impact coding for EDI             Linda Birchem Gwen             FRP    Complete    Complete2
customers by adding jep descriptive                             Hammond




Project Management team for SPUNE                 Gwen                           FRP    Complete
SWUNE conversions as record change only           Hammond
(process implementation item) Will need to
transition from Account Managers that were
handling this from Cutover when there was
not a Project Team Bob Callahan on his
Get feedback from in place.                       Lisa Beaulieu   Brian Hardy,   CLEC   Complete    Complete2
conversation with Austin and Lisa outside.                        Jeff
Bob to advise if there are any take always.                       LaRose,
                                                                  Bob
9/30/09: Lisa Beaulieu needs to follow on a                       Callahan
At what point in will implement the prompt so
date when CAP an order flow, can the CLEC         Gwen            Lisa           FRP      WIP
open a TT? Asked by Jenn Dunn                     Hammond         Beaulieu,
                                                                  Bryan
9/30/09: Clarification on when to open a                          Lamphere,
trouble ticket/PCN                                                Brian Hardy
Access 48 hour rule for test and acceptance       Gwen            Bill           FRP    Complete
and opening a trouble ticket vs. calling back     Hammond         McDermott,
installation. Includes ASR and LSR. There is                      John Stone
no PCN on ASR. Its FOC date for ASR.
Gwen will need it to be very detailed on the
explanation and it will be separated by
Gwen will look into why rejects were coming       Gwen                           CLEC   Complete    Complete2
in for this PON example even though it was        Hammond
cancelled originally.



Provide explanation of how SO validates from Gwen                 Joel Noble     CLEC   Complete    Complete2
Wisor thru exchange path into M6             Hammond              & Brian
                                                                  Hardy



Flash on processing supplements to make           Gwen                           CLEC   Complete    Complete2
sure all internal orders for the PON are          Hammond
addressed vs. just 1 PON
                                                   John Berard   Brian Hardy,   CLEC   Complete   Complete2
Lisa B to provide ticket number for defect                       Lisa
addressing this issue and Brian Hardy to                         Beaulieu
provide status.

9/30/09: Verify datait was in there and if not
Alpha numeric that was migrated into               Brian Hardy                  CLEC   Complete   Complete2
numeric only field- why and how did this
happen at Cutover??- Rich M

Cust requested status of where FairPoint is
with bashing theJulia's SO example and do
Gwen to review data.                               Gwen                         CLEC   Complete   Complete2
root cause analysis on line 154.                   Hammond




Gwen needs to coach the reps on this order         Gwen          Brian Hardy    CLEC   Complete   Complete2
Look on the access side at manual order            Hammond
creation and the version matching and status
flow back and forth.

The ASR FOC is the access team to make
Put a flash out to not consistent with providing Jaime           Brian Hardy    FRP      WIP
RID, DLR and plant test date. Need to            Strickland
provide the critical dates on the ASR
confirmation.

More specific error messages (so that if the    John Berard                     FRP    Complete
customer typed 5201 instead of 4201 the
message would give them something like the
reasoning for the # being incorrect (applied to
diff customer account, etc).
Sovernet will provide other examples with          Gwen          Brian Hardy,   FRP    Complete   Complete2
Sup 1 and check that they are not cancelled,       Hammond       Gil Lamarre,
for purpose to follow it all the way through for                 Gwen
the follow up meeting.                                           Hammond

9/30/09: Find out why the SuppNTC task
Get written explanation from Synchronoss           John Berard                  CLEC   Complete   Complete2
and have FP get it documented and
published to the CLECs. Distribute internally
as well.

Team will need to discuss the approach to          Gwen          John Berard    CLEC   Complete   Complete2
get all items, including previously reported       Hammond
defects will be categorized.



What is the FRP notification policy to advise      Gwen          Eric Proulx,   FRP    Complete   Complete2
the CLEC of identified inventory                   Hammond       Rich
discrepancies?                                                   Sweeny,
                                                                 Steve
                                                                 Plummer
Add clarifier in the presentation that the top   Andrea         Rich Murtha    CLEC   Complete   Complete2
10 focus categories do not encompass all         Couture
issues



When in VFO we are seeing status changes         Matt Bertsch                  FRP    Complete
on previous versions after subsequent
versions are received (Karen Jones has an
example) Will want to have a discussion
before asking for coding requirements since
Rich does not fully concur. Include Rich
Why does it take week to return loop qual        Gwen           Jeff           FRP    Complete   Complete2
loop make ups. Setting a timeframe on when       Hammond        LaRose,
loop makeup information is available in                         Brian Hardy
GESW and in VFO.

Sherry and Carol needs to get with the other     Carol Grover   Sherry         CLEC   Complete   Complete2
CLECs to decide the weighting (priority) of                     Lichtenberg
the top 10 categories



Changing of end point on a circuit- when     Gwen               Linda          FRP      WIP
does it create a cancelation and when can FP Hammond            Birchem
accept a Sup (when it's a cancel vs. a
supplement)

9/30/09: Gwen to test when a reject comes
CLEC proposed providing coding that does         Gwen           Brian Hardy,   FRP      WIP
not permit SUPP on a Change of product           Hammond        Karen Jones
type



Where on a GigE SO is the band width            Gwen            Brian Hardy,   FRP      WIP
displayed? Both on the front end and in M6.     Hammond         Gil Lamarre
For example 50 meg or 30 meg which relates
to how much we are going to bill and how
much band width we are going to give the
customer.clarification of what day 0 is (look
Put out a                                       John Berard                    FRP    Complete
specifically at GWI's logic to see why they are
getting rejects) and provide communications.
GWI could provide examples of incorrect
examples based on interval. Distribute
internally.
Talk to Synchronoss and Brian hardy's team John Berard          Carol       FRP         WIP
about the 2 options SA2 point and uni                           Grover,
transport to see if we can combine into 1                       Brian Hardy
selection for the customer.                                     & Joel
                                                                Noble from
Update the attendance tab teams also
Make sure that the internal of the action        Carol Grover   Synchronoss CLEC      Complete   Complete2
register to reflect the FP folks titles
                                                   John Berard   Gwen            CLEC   Complete   Complete2
                                                                 Hammond




Can we map the remarks on the ASR side             Gwen          Gil Lamarre     FRP      WIP
into the notes of the M6 order.                    Hammond

Gill will ensure with the service delivery group
read the notes

Gwen and Gil need to discuss automation of Gil Lamarre           Gwen            FRP      WIP
ASR orders into Service Suite and what notes                     Hammond
will flow thru to the service suite tickets based
on appropriateness.

root cause analysis of this example need to        Gwen          Brian Hardy,    FRP      WIP
determine improved processes and                   Hammond       Sue
automation to provide order status                               Sarrette, Gil
electronically back to CLEC when DD is in                        Lamarre
jeopardy or FOC is missed report out on this
issue back to the CLEC
10/6/09: Brian Hardy requesting additional         Gwen          Brian Hardy     FRP      WIP
examples.                                          Hammond

AAI field notes are not appearing in the main
work log for M6.
Action Item      CR #      Action Item Resolution Tracking
 Complete
    DD



 12/16/09         N/A     12/15 Per Gwen met with half the team on 12/14. Remaining team
                          members will go through session on 12/16. Requesting that
                          members look at all ACKAccept beyond 24 hours to make sure they
                          are processing and in the correct status. As soon as we conclude
                          last session today we should be able to close this item. In addition
  3/29/10     CR solution met with Synchronoss and discussed solution.
                          12/15 Per Gwen met with Synchronoss and discussed hand off from
               needed     Exchange path to middleware. Next step is an IT call to discuss
                          technical aspects of how to change the edits between Synchronoss
                          and MetaSolv to move more edits upfront to be handled by
                          Synchronoss. Follow up session is scheduled after the holidays.
 11/30/09                 12/2 SPUNE 4)
                          (Week of Jansample has been posted online. 11/24 Per Gwen,
                           Revised Complete Due date from 11/16 to 11/30/09
                           11/17 Per Gwen, no new update.
                           11/10 Per Gwen, No new update this week.
                            11/2 Per Gwen, working with Henry to get this posted this week.
 Complete                  10/27 Per Gwen,Istill in confirmed change datetransaction is the most
                           11/10 Per Brian, have progress, that 10,000 to 10/30/09.
                           that we have seen, since the transactions are placed in a database
                           the number could be much larger. Matt can ask the Synchronous
                           folks how big the table is. Gwen stated the transaction volume is
                           2000 to 2500 per day.
 11/19/09        11733     11/3 Per Brian, EAI keeps all orders in database. So orders will be
                           11/19 Per Brian, confirmed item completed and deployed 11/6.
                           11/18 Per Andrea, escalated to Brian for a new date.

                         11/18 Per Brian, I need to follow-up with Jamie to see if IT has a
                         clear understanding of which error messages need to be made
 12/12/09                12/15: Per Matt, Per Synch, action error.
              Deployment clearer to enable the CLEC to Deployment successful.
                11.5.3    12/7 Per Matt, on target.
                         12/2: Per Matt, On target.
                         11/17: Per Matt, Data received from Synch and new Order Status
                         reports provided to Partners on 11/16. Synch will run cleanup script
 Complete                in VFOShari concurred to release. Front end edits still targeted for
                         10/28 in next weekends complete item.
                           9/17: Duplicate of 4.03. No Action




 Complete                  10/28 Shari concurred to complete item.
                           9/17: Duplicate of 4.03. No Action




  1/15/10         N/A      12/15 12/15 Per Gwen 12/15 Per Gwen met with Synchronoss and
                           discussed hand off from Exchange path to middleware. Next step is
                           an IT call to discuss technical aspects of how to change the edits
                           between Synchronoss and MetaSolv to move more edits upfront to
                           be handled by Synchronoss. Follow up session is scheduled after
                           the holidays. (Week of Jan 4)
1/15/10       CR #     12/15: Per Matt, Phase two and three pending Synch and CAP
           Pending for IT coordination of code deployment.
            CAP piece 12/7 Per Matt, on target.
                       12/2: Per Matt, On target.
                       11/17 Per Matt, on target for 1/15/10.
1/15/10        N/A     11/10 Per Matt, target date on track the ack accept report on daily
                       12/15 Per Gwen still are working on
                        basis to reduce numbers. Not closing this item until we are current.
                        Modifying date for 1/15/10
                        12/8 Per Gwen, Will provide and update at 12/10 session with the
                        Wholesale Customers. WSC is monitoring ACK ACCEPT report
Complete                and activelydocumentation published in the 8/6 CLEC call materials
                        9/17: Initial working to reduce the number. Will provide updated
                        and distributed via Industry Letter. Gwen to work with Henry to get
                        this on the web and keep it updated.

                        9/22/09 Gwen Hammond sent a Flow Through vs. Manual Fallout
12/15/09                chart to Henry Lopez to post on the Wholesale website. Gwen also
                        10/28 Karen B. concurred CLEC Complete.
                        10/20 update was provided.

                        10/12 Will provide update for Thursday's call
                        10/6 Will provide as a special topic on Thursday Wholesale
Complete                customer call.was provided.
                        10/20 update




9/30/09                 11/3 Per Karen Completed.



Complete                10/28 Shari concurred CLEC Complete.
                        10/23 Per Gwen, the response addresses the specific example
                        provided and how it was resolved, however it doesn't address the
                        root cause database mismatch. The root cause database issue is
                        being tracked as a top initiative on action item 3.02.
Complete                10/28 Shari concurred CLEC Complete.
                        9/29/2009 Added as item # 11, as requested.




Complete                11/3 Per Karen, CR 9294 For all HOTCUT orders, the GESW and
                        ASN-EQ task labels should be modified during provisioning plan
                        assignment to "HOTCUT". Reference action item 3.05
                        10-28 Karen B. concurred CLEC Complete.
                        10/20/09 RPON logic was inserted to relate orders to downstream
Complete                10-28 Karen so they understand when something should be related.
                        organizations B. concurred CLEC Complete.
                        10/26 Per Gwen, this item is complete.

                        10/20 - An email was sent to Gil and Gwen for more clarification.
                        10/14 no response by primary reported by Stacy
                        10/6/09: Per Andrea, how does this manual process address the
10/6/09               10-28 Karen B. concurred CLEC Complete.
                      10/6/09: Per Bryan Lamphere - Changes requested for task label on
                      CR9294 deployed into production on 10/5/09 - Root cause in this
                      case is lack of task label to visually notify user that related order
                      existed. Notes however clearly indicated. Preventable through closer
 4/9/10     CR #      note scrutiny.
                      12/14 Per Brian, This effort is in Stage 1, this week the IT team is
Estimate   Pending meeting to train on the MDA tool, will be focusing on Seibel to M6
                   data elements. Project has a genitive DRAFT PFD of 4/9.
                   12/07 Per Brian, IT is working through a process of documenting and
                   end to end ERD. Next week a team is assembling in Atlanta to start
3/18/10    CRQ1462 developing the tools to compare core data elements. Per Brian's
                   12/15 12/15 Per Gwen no new update
                   12/7 Per Gwen, EB/DB Port in Enhancement submitted for
                   automation of the NPAC task as a result of APPTS completion. In
                   addition Lisa Beaulieu is working on some immediate provisioning
                   plan improvements to add tasks for manually tracking.
3/15/10      N/A   12/2 Per Gwen, Need to follow up this week with Lisa Also identified
                   12/15 Per Gwen this is an ongoing work in progress. Beaulieu on
                      on Accenture's report and remains top priority. (Note: We are
                      solutioning and reviewing provisioning plans daily by product.) 12/8
                      Per Gwen, No new update. Assigning to Becky Delcourt to help
                      move this one along. Also this is not a CR, this is an internal
10/24/09              understanding ofconcurred CLEC Complete. are sequenced and
                      10-28 Per Andy, how the provisioning plans
                      10/27 Per Gwen, completed this item as the status date is the
                      monthly readout by Bryan Lamphere. Related to Bryan Lamphere's
                      item # 32.02 where he will provide a monthly status update to the
                      CLEC during detailed readout. Added to Project Plan tab.
                      10/28 Per Shari, concurred CLEC Complete.
                      10/27 Per Bryan, will provide a monthly update at detail readout
                      meetings. Added additionally to the Project Charter tab.

                      10/26 Per Gwen, requesting Brian to provide a schedule of updates
10/6/09               10/28 provide to concurred CLEC complete.
                      he willPer CLEC, the CLEC regarding End to End improvements.
                      10/6/09 Per Andrea, follow up meeting held, and documentation
                      sent out.



Complete              10/28 Per CLEC, concurred CLEC complete.
                      10/20 per Gwen, specific SO example was reviewed, the rep should
                      not have issued 2 tickets. Reinforced with individual and created
                      new process document, which was communicated and trained on.

12/19/09     N/A      9/23/09 Lisa Beaulieu provided document (RCCC Hot cut Process
                      12/15 Per Gwen No new update on this one
                      12/8 Per Gwen, No new update on this one.
                      12/2 Per Gwen, No new update on this one. 11/16/09 Per Gil,
                      received matrix from Retail side, waiting for WHSL from Gwen. 50%
                      complete on track for 11/30 due date. Changed owner to Gwen.
9/23/09               11/10 Per Andrea, No response. complete.
                      10/28 Per CLEC, concurred CLEC
                      10/14/09 Accessible Letter SYS 00149 sent - completed.
                      10/6/09 Per Andrea, John pls confirm. Changed primary to John
                      Berard.

                      per Karen Jones: Updated Accessible letter 0149-09232009 was
Complete         10/28 CLEC concurred complete.
                  Darlene emailed example to FP.




Complete         10/28 CLEC concurred complete.
                 Emily sent requested info.




Complete         10/28 CLEC concurred complete.
                 9/22/09 Call was set up on 9/21/09 @ 1:30 with service manager and
                 director, XAtel did not show up.



10/30/09         11/6 Per Andrea, completed per Lisa.
                 10/30 Per Lisa, 10/30 CR # 10389 has already been deployed on 9-
                 22-09 to have a reminder to send Work instructions.
                 10/26 Per Gwen, Changed owner to Lisa B. sent email requesting
                 new CR #.
12/7/09    N/A   12/9 Per John, Document details provided to Henry for posting to
                 FairPoint Website. Henry to Post by COB 12/11/09 . Marked
                 Completed
                 12/2 Moving to John Berard to confirm industry letter was sent.
                 Changed date to 12/7
12/12/09   N/A   11/17 Per Gwen, no be posting to the portal this week 12/8.
                 12/8 Per Gwen, Will new update.
                 12/2 Per Gwen, Feedback from internal teams required modification
                 to the document. Document has been modified. Resent to all
                 parties to do final review and approve so we can post to the portal.
                 Am moving this DD out for posting to the portal for 12/7. 11/17 Per
10/6/09          Gwen,CLEC concurred complete.
                 10/28 no new update.
                 10/26 Per Gwen, the related item referenced below for
                 Jeff/Gwen/Alesia, is being tracked on 40.01.

                 10/6/2009: Per Karen J. and Alesia the address record is built
Complete         correctly(Gwen Rutland DS0 and the circuit out requested accessible
                 9/22/09 to the Hammond) Wrote and sent design was completed
                 letter.




12/7/09    N/A   12/8 Per Gwen, Will be posting to the portal this week 12/10
                 12/2 Per Gwen, Feedback from internal teams required modification
                 to the document. Document has been modified. Resent to all
                 parties to do final review and approve so we can post to the portal.
                 Am moving this DD out for posting to the portal for 12/7. 11/17 Per
12/7/09    N/A   Gwen, no new update. posting to the portal this week 12/10
                 12/8 Per Gwen, Will be
                  12/2 Per Gwen, Feedback from internal teams required modification
                 to the document. Document has been modified. Resent to all
                 parties to do final review and approve so we can post to the portal.
                 Am moving this DD out for posting to the portal for 12/7 11/17 Per
                 Gwen, no new update.
12/7/09    N/A   12/8 Per Gwen, Will be posting to the portal this week 12/10
                  12/2 Per Gwen, Feedback from internal teams required modification
                 to the document. Document has been modified. Resent to all
                 parties to do final review and approve so we can post to the portal.
                 Am moving this DD out for posting to the portal for 12/7 11/17 Per
12/29/09   N/A   12/14 no John, Contacted Karen Brackton, waiting for her reply
                 Gwen,Per new update.
                 when this can be scheduled.
                 12/2 Per Andrea, changed owner to John Berard to discuss with
                 CLEC to close item.
                 10/27 Per Gwen, met and discussed NPAC orders. RCMAC is only
Complete         10/28 conflict prior to FOC. Gwen discussed on
                 seeingAustin stated CLEC concurred complete. wholesale call
                 10/26 Per Gwen, is Austin sending examples or should item be
                 marked complete?

                 10/6/09: Per Andrea, Are examples still forthcoming or should item
10/9/09          be completed?
                 10/28 CLEC concurred complete.
                 10-13-09 Per Steve, Held conference call to review. Steve
                 confirmed that the outstanding cfa's have all been added to the
                 database.
10/6/09          10/28 CLEC concurred complete.
                 10-6-09 The corrected CFA document/email would be re-sent to the
                 customer as this is the business process, which has been reviewed
                 with the engineers. Step 6.17 is corrected and repeated from
                 document COE000013 Collocation New, Add and change request.
10/30/09         Step 6.17 text: Two weeks before scheduled walk through with
                 10/28 CLEC concurred complete.
                 10/27 Per John, Internal working session for discovery held and
                 project formally assigned.

                 10/20/09 FairPoint is still developing internal plan.
Complete         10/28 CLEC concurred complete.
                 10/6/09 Jeff followed up with FAs to make sure they were aware that
                 loop make ups are required for all TOPIC scenarios. This particular
                 order was done by a user learning the TOPIC process.

Complete         10/28 CLEC concurred complete.
                 10/6/09: Data provided by CLEC, item complete.

                 9/28/2009 To be brought up at Meeting for review. Ties to 16.1 and
                 16.2
12/7/09    N/A   12/8 Per Gwen, Will be posting to the portal this week 12/8
                  12/2 Per Gwen, Feedback from internal teams required modification
                 to the document. Document has been modified. Resent to all
                 parties to do final review and approve so we can post to the portal.
                 Am moving this DD out for posting to the portal for 12/7. 11/17 Per
Complete         Gwen,CLEC concurred complete.
                 10/28 no new update.
                 10/27: Jeff confirmed it is a small volume, held face to face meeting
                 with team, and provided documented process

                 10/23 Per Gwen, Not Okay, Katie needs to confirm if documented
                 alert sent to communicate manual process. Define manual process
Complete                9/28/2009 Henry to post to the website 9/28/2009.

                        9/30: Is now posted on the website on the main page



Complete
                        9/28/09 This was a manual error, proper procedure reinforced with
                        individual and reminder communicated to sales rep team.

                        9/22/09 Gwen to follow up with Karen Jones on fix data
1/21/10       12021     12/14 Per Jaime, the planned deployment date has been updated to
                        1/21/2010.
                        12-7 Per Jaime, On Target, no update.
                        12/1 Per Jaime, No update. CR12021 scheduled for 3/29.
                        11/17 Per Jaime, No update. CR12021 scheduled for 3/29.
Complete                11/10Per Jaime, No update. CR to 3/29.planned for Karen CR 12021
                        12/1 Per Karen, Date updated 10911 11/10 Per 3/29.
                       11/17 Per Jaime, No update. CR 10911 planned for 3/29.
                       11/10 Per Gwen, No new update on this item. 11/2 Per Gwen,
                       Incident No 10911 deployment for 3/29 to make sure the outside
                       plant work order returns the demark if CO ticket is closed after.
1/30/10                12/15 Lamphere confirmed we are returning the correct demarc
           CR Solution Bryan Per Gwen this is a mapping exercise based on various req
             needed    types which is underway.
                       12/8 Per Gwen, Have follow up meeting with Jeff scheduled for
                       12/10.
                        Per Gwen, Validated that conditioning requests are making it to M6
 6/1/10                but are being missed by GESW. Working with Jeff Larose to get for
            CRQ1470 12/15 Per Gwen No new update **Solutioning session scheduled
                    12/17 with IT
                    12/8 Per Gwen, CR submitted. Also we are reviewing charges for
                    manual loop qualification process. Expect to have this manual
                    enhancement in place in January.
 6/1/10              11/17 Per Gwen, change date to 6/1/10 as need to create new CR.
            CRQ1464 12/15 Per Gwen No new update **Solutioning session scheduled for
                    12/17 with IT
                    12/7 Per Gwen, Submitted CR to enhance pre order functionality. To
                    solution this request Jeff and Gwen have asked software for a copy
                    of the LQS table so that we can map fields between PreOrder, LQS
Complete            12/1 Per GESW to validate the information exists and can be
                    table and Jaime, The CRs are complete. 10485 was deployed on
                        11/19 and 10404 was deployed on 11/23.
                        11/17 Per Jaime, Dates updated to 11/19 (10485) and 12/10 (10404).
                        11/10 Per Karen, Date updated to 12/10. Need to send the notes in
                        the remarks field on the jeopardy notification if the option "Copy note
Complete                to Customer" is selected and the jeopardy10485 was manually. on
                        12/1 Per Jaime, The CRs are complete. is created deployed
                        11/19 and 10404 was deployed on 11/23.
                        11/17 Per Jaime, Dates updated to 11/19 (10485) and 12/10 (10404).
                        11/10 Per Gwen, No new update, pending deployments in Dec 09
                        and Mar 10. 11/2 Per Gwen, These are scheduled so no new
Complete                12/1 Per Jaime, The CRs item until the 10485 was deployed on
                        updates will appear on thisare complete. deployment dates.
                        11/19 and 10404 was deployed on 11/23.
                        11/17 Per Jaime, Dates updated to 11/19 (10485) and 12/10 (10404).
                        11/10 Per Karen, Date updated to 12/10.
                        11/10 Per Gwen, No new update pending deployment of CR's in
                        Dec 09 and Mar 10. 11/2 Per Gwen, No new update until deployment
12/29/09      N/A      12/14 Per John, Contacted Karen Brackton, waiting for her reply
                       when this can be scheduled.
                       12/2 Per Andrea, changed owner to John Berard to discuss with
                       CLEC to close item.
                       10/27 Per Gwen, determined not a VFO problem, therefore we need
10/13/09               12/1 Per Jaime, No update. CR 12022 planned recommend
                       additional examples from CLEC, Carol Grover, or for 3/29.
                       11/17 Per Jaime, No update. CR 12022 planned for 3/29.
                       11/10 Per Karen CR 12022 Need to update PCN and BCN and to
                       include RID, DLRD and PTD dates. Reference action item: 23.13
                       11/10 Per Karen, Date updated to 03/29.11/10 Per Gwen, 12022
11/1509                PFD Per for 3/29/10. Changed owner to Karen Jones. deployed on
                       12/1 set Jaime, This CR is complete. CR 10914 was
                       11/19.
                       11/17 Per Jaime, no update. CR 10914 targeted for 11/19.
                       11/10 Per Karen, CR 10914 Need to enhance the error message for
                       multi-line or multi-circuit orders to indicate which TN(s) or ECCKT(s)
10/15/09               failed so that concurred complete.
                       10/28 CLEC the CLEC knows which lines/circuits to update.
                       10/20/2009 Per Gwen, Reviewed Hot Cut process improvement on
                       Wholesale call on 10/15.

                       10/12 Will discuss on CLEC call 10/15
12/30/09           12/07 Per Brian, EUL Sync issues will be addressed as part of the
                   Data Synchronization Project. I would close this out and consolidate
                   these two items: 3.02 and 40.05
                   11/23 Per Brian, This might be tied to the Data Sync project and this
                   is being assessed, it has direct ties to the service fulfillment thread.
 6/1/10            12/15 Per Gwen Step two in the **Solutioning session scheduled for
           CRQ1463 11/18 Per Brian, No new update process of evaluating EUL
                   12/17 with IT
                   12/7 Per Gwen, LSTFR CR has been submitted.
                   12/2 Per Andrea removed 12091 as it completed, requires new CR
                   for long term fix.
10/27/09           12/2 Per Gwen, Incident No 10911 deployment for for defect 12091.
                   11/2 Per Gwen, 11/19 deployment was confirmed 3/29 to make sure
                       the outside plant work order returns the demark if CO ticket is closed
                       after. Bryan Lamphere confirmed we are returning the correct
                       demarc information on cu through orders. We should be providing
                       binding post information which is what Verizon provided.
10/6/09                10/27 Per Gwen, no change to status.
                       10/28 CLEC concurred complete.
                       10-23 Per Gwen, the specific examples were not bbv, but ebdb
                       examples. Therefore, closed out as individual examples as we do
                       have an issue with ebdb which is tracked under action item 9.01.

Complete               10/6/09: Per Gwen:
                       10/28 CLEC concurred complete.
                       9/23/09 Lisa Beaulieu provided document (RCCC Hot cut Process
                       Meeting) of action items that came out of the internal RCCC hot cut
                       meeting. She has a follow up meeting scheduled for Friday at 9:00
                       AM.
Complete               10/28 CLEC concurred complete.
                       9/23/09 Lisa Beaulieu provided document (RCCC Hot cut Process
                       Meeting) of action items that came out of the internal RCCC hot cut
                       meeting. She has a follow up meeting scheduled for Friday at 9:00
                       AM.
10/16/09              10/28 CLEC concurred complete.
                      10/27 Per Gwen, document posted to website 10/27, complete item.

                      10/20/09 Process has been updated and sent to Henry to have
                      updated on Wholesale Website. We may have delay in posting as
Complete              we work through website conversion issues (movement from old
                      10/28 CLEC concurred complete.
                      9/21/09 Valerie Pinette provided document on the CO Frame
                      Responsibility for Hot Cuts.

                      9/22/09 Emily Jennings forwarded the above document to Gwen
11/18/09              Hammond and Barbara White to incorporate into documented
                      11/18 Henry posted to website.
                      11/17 Per John, Henry to post on web 11/18.

                      11/10 Per John, Have provided current list to FairPoint IT and
                      Engineering... getting confirmation on list. Will Post by 11/15.
Complete              10/27 Per John, Scheduling meeting next week with Jeff LaRose to
                      Per Austin new example: CVHHNKLY

                      9/28/2009 When 16.2 provisioning plan is updated, will resolve this
                      issue (Lisa Beaulieu)

10/16/09              10-28 Industry letter sent this morning.
                      10-26 per Gwen, Check with John Berard if industry letter sent
                      10/20/09 Process has been updated and just pending update from
                      Henry. Closing this item but tracking update online to the website
                      with Henry on action item. 9.02.
11/30/09              12/2 Per Andrea, based on stats outlined by Gil, concluded item
                      complete.
                      12/02/09 Per Gil, I The items that are included in the PAP report are
                      slightly different for each state but include
                      Avg response time to create trouble
 3/2/10    202, 204   Avg response Gil, CR test trouble POTS only
                      12/15/09 Per time to 202 submitted with current delivery date of
                      3/2/09 The scope of the CR is to allow for a trouble code drop down
                      for use during trouble ticket creation.
                      12/15/09 Per Gil, Don Romano's CR submission will be completed
                      today. I will provide the CR upon receipt from Don. Some of the
Complete              initial information review being requested as part of the change:
                      10/23 Per Gwen that is complete.

                      9/22/09 Gil sent Gwen his process doc; Gwen needs to review.

                      9/28/09 Gwen reviewed and confirmed the match.
11/6/09               11/17 Per Gwen, completed posted on portal.
                      11/10 Per Gwen, Approved by Katie and Bryan, sent to Henry today
                      to get posted on portal. Will keep this open until document is posted.
                      11/2 Per Gwen, Completed document to be posted. Sent to Bryan
                      and Katie E for review. As soon as they approve I will get it posted to
12/2/09               12/2: Document has been letter sent. 10/28 Gwen to post an
                      the internet and accessible finalized, posted to the web andand
                      Industry letter sent.
                      11/17 Per Matt. Document complete and posted to staging; will go
                      live in next web release. Industry Letter to follow with details at time
                      of posting live to the web. Document complete and posted to
                      staging; will go live in next web release. Industry Letter to follow with
Complete           9/22/09 (Erin Austin) The process for handing this is as follows:
                   - Field tech calls engineer or has the facilities assigner call the
                   engineer
                   - Engineer issues a records only order to update the facilities in
                   GESW. Same process that Verizon follows.
Complete           11/9 Per Dick, Although there is no fixed percentage of completed
                   work that is quality inspected by field managers, the central office
                   managers inspect five jobs per central office technician per month
                   and the field managers inspect 5 jobs per week. Additionally, the
                   work inspected is random in nature and is not focused on any
Complete           No Action -Sherry requested the be removed from the focused.
                   specific line of business or installation or maintenance list as they are
                   being addressed in next deployment




Complete           No Action -Sherry requested the be removed from the list as they are
                   being addressed in next deployment




Complete           No Action -Sherry requested the be removed from the list as they are
                   being addressed in next deployment




 6/1/10    N/A     12/15 Per Jeff, does not concur with Wholesale recommendation
                   regarding FOC. Follow Up Meeting required.
                   12/8 Per Gwen, We had internal meeting and will not change the
                   position of the facility check and the FOC. Jeff Larose to put
                   guardrails in place so that the internal team works the order correctly
                   based on the conditioned fields that are being presented. Sending
                   back to Jeff on this one and setting up a meeting to discuss. what
                   those guardrails are. There have also been internal meetings with
                   Mike Samiya's team on creating manual process for billing of
                   conditioned requests when they come in. Will loop Jeff into this
                   conversation.
                    11/10 Per Gwen, no new update on this item.
                    11/4 Per Andrea, changed owner to Gwen Hammond to pursue
                   automated guardrails on the USOCS to not send FOC until
                   Engineering reviews for facilities. CLEC requested process like VZ
                   had.
11/9/09            11/10 Per Karen, 10714 Work orders were sent with wrong due
                   date. Reference action item: 16.05. Changed status to complete.
                   11/10 Per Andrea, No Update received from Brian. Was this
                   deployed?
                   11/3 Per Brian, Planned Deployment 11/9
1/21/10    10911   11/3 Per Karen, CR10714 Work orders were sent with wrong due to
                   12/14 Per Jaime, the planned deployment date has been updated
                   1/21/2010.12-7 Per Jaime, On Target, no update.
                   12/1 Per Jaime, No update. CR 10911 planned for 3/29.
                   11/17 Per Jaime, No update. CR 10911 planned for 3/29.
                   11/10 Per Gwen, No new update on this item. 11/2 Per Gwen,
                   Incident No 10911 deployment for 3/29 to make sure the outside
Complete              10-6-09 John Stone stated that repair cause repair codes are applied
                      properly. There is a management review of all wholesale tickets.
                      They get a list of every wholesale closeout from RAVI-IT daily, and
                      they are reviewed for accuracy by a manager.

3/18/10     10893     Sent over to IT toStatus theRetest, item is in KH for testing, itemcode
                      12/15 Per Brian, have is automatic assignment of the 1A jep may
                      be available on 1/21/10
                      12/07 per Brian, 12/8 March release date is now confirmed as 3/18
                      11/23 Per Brian, no new data.
                      11/18 Per Brian, Planned deployment date is scheduled for 3/29.
12/29/09      N/A     BasedPer the notes in QC requirements are understood. reply
                      12/14 on John, Contacted Karen Brackton, waiting for her
                      when this can be scheduled.
                      12/2 Per Andrea, changed due date from 11/30/09 to 12/10and
                      owner to John Berard to follow up with CLEC, Carol Grover for
                      completion
10/20/09               10/27 Per Bryan, new demarc report in development for on activity
                      10/27 Per Gwen, is complete as the flash was distributedQC 10/20.

                      10/20/09 We have updated SPUNE plans and have sent out a flash
                      to the account team on how to generate the correct project ID so we
                      can manage the orders.
Complete           11/3 Per Karen: The status of the Circuit on AB/D orders is getting
                   updated to disconnect at the completion of the Activate task but the
                   status of the Circuit shouldn't be updated until the completion of the
                   DD task in order to allow cancellations to process. Reference action
                   item: 21.01.9/17: This was related to the industry letter for defects
6/10/10            12/15 (already deployed) and 10354 (9/18). and Sup 2 and sup3
           CRQ1477 10223Per Gwen No new update **Solutioning session scheduled for
                   12/17 with IT
                   12/09/09 Per John, New CR opened to add Test and Tag field (TNT)
                   in VFO and M6. Changed to Gwen.
                   12-3 Per Andrea, changed owner to John Berard to confirm next
Complete           step with CLEC and datehandled via Item #9.
                   No Action required to be to 12-17-09




10/21/09              10/27 Per John, resending the existing process that is on line.

                      10/20/09 Draft letter out for internal review. Target to send out by 10-
                      21-09.

Complete              10/6/09: Per on target for 10/17/09 posting.
                      10/14/09 Still Gwen marked completed, however no new status
                      information provided.

                      9/22/09 (Gwen Hammond) This is an internal discussion needed to
                      decide if we will allow credit for SPUNE SWUNE since it has not
12/29/09      N/A     been working since Cut. Rich Murtha, John Berard, Pat her reply
                      12/14 Per John, Contacted Karen Brackton, waiting for Block, Gwen
                      when this can be scheduled.
                      12/3 Per Andrea, changed owner to John Berard to follow up with
                      CLEC, Julia to close item.
                      10/6/09: Per Andrea confirm with Julia, if additional samples are
                      coming. If not, request to complete item.
9/30/09              10/13 New plan has been implemented. WE are not going to a
                     single PON.
                     10/6/2009: Per Andrea, Brian needs to confirm that new prov plan
                     implemented 9/30. Advise Gwen so Departmental Alert can be
                     issued.
10/30/09             10/5 Per Gwen, new provisioning plan is in place in production. This
                     should be shown as completed.
                     9/23/09 (Lisa Beaulieu) I have a meeting scheduled today at 1:00
                     with Shawnica and Gwen to go over the finalized provisioning plan.
                     We are hoping to have the plan in the next build and would be
10/6/09              available Peruse on 9/29. email went to M6 users on 10/01/09
                     10/6/09: for Gil, Broadcast
                     containing job aid indicating the necessary columns to be added to
                     work views to allow them to see the task label when looking at work
                     queue, as well as the RPON, and Project ID columns as well. Also
                     ongoing effort to reduce number of parent work queues that groups
10/30/09             are getting their work reducing the chances of not seeing related




12/10/09    12023    12/14 Per Jaime, This item was deployed on 12/10. This is marked
                     as complete.
                     12-7 Per Jaime, On Target, no update.
                     12/1 Per Jaime, No update. CR 12023 planned for 3/29.
                     11/17 Per Jaime, No update. CR 12023 planned for 3/29.
1/21/10     12024    11/10 Per Karen, CR planned deployment date has been updated on
                     12/14 Per Jaime, the 12023 Need to return DEMARC information to
                     1/21/2010.12-7 Per Jaime, On Target, no update.
                     12/1 Per Jaime, No update. CR 12024 planned for 3/29.
                     11/17 Per Jaime, No update. CR 12024 planned for 3/29.
                     11/10 Per Karen, Date updated to 3/29. 11/10 Per Karen, CR 12024
Complete             Manual order creation should return cutLine #96 information.
                     9/28/09 Completed as Duplicate Item. through & #97 are the
                     originals




3/29/10    CRQ1462 12/15 Per Gwen No new update **Solutioning session scheduled for
                   12/17 with IT
                   12/7 Per Gwen, Same CR as 9.08 which has been submitted
                   11/17 Per Gwen, no new update.
                   11/10 Per Gwen, Modified date on this order. Held meeting to
10/8/09            discuss solution. Industryup with the 10/26/09.
                   10/27 Per Matt, Came letter sent system requirements to enhance

                     10/23 per Gwen Matt to have John Berard send industry letter prior
                     to reporting complete.

12/29/09     N/A     10/12/09: John, Contacted Karen Brackton, waitingreceive reply
                     12/14 Per The fix is in place. Partners should now for her
                     when this can be scheduled.
                     12/3/ Per Andrea, changed owner to John Berard to follow up with
                     CLEC to close item
                     10/26 Per Gwen, Check with CLEC ,Sarah if this can be closed due
                     to no new examples.
 Complete                 9/22/09 (Gwen Hammond) Gwen sent flash out for this. Also
                          investigated this example and the order was not created manually by
                          the rep. The carrier changed the product on the PON from a T1 to a
                          Dark Fiber, resulting in this issue.

   3/5/10      CRQ1471 12/15 Per Gwen No new update **Solutioning session scheduled for
                       12/17 with IT
                       12/8 Per Gwen, CR has been submitted for this request based on
                       discussions with Bryan Lamphere's team. However with new
                       workflow being inserted for manual fallout we need to look at the
 Complete              impact this request will have on bothcompleted and all order
                       9/22/09 (Gwen Hammond) Order is workflows moving forward as
                          information is updated in the VFO; everything has been closed out
                          on the original PON.



 Complete                 9/22/09 (Gwen Hammond) The carrier Supped and changed the NC
                          code after the provisioning plan had generated for the wrong
                          product. This was a customer error. FP tested in KittyHawk and
                          verified that the correct provisioning plan generated.

 Complete                 Still need toKatie and Jeff due to the low volume, the manual process
                          10/27: Per follow up with Bob
                          resolves issue. No automation planned.

                          10/23 Per Gwen, Not Okay, Katie needs to confirm if documented
                          alert sent to communicate manual process. Define manual process
  10/15/09                so we can speak to.This is happening; John Berard is currently
                          9/25/09 Complete.
                          working on sending out more industry letters to ensure FP is
                          providing more details on wholesale related issues. Revised internal
                          process to accommodate CLEC request.

   6/1/10      CRQ1472 12/15 Per Gwen No new update **Solutioning session scheduled for
                       12/17 with IT
                       12/8 Per Gwen, CR has been submitted.
                       11/17 Per Gwen, no new update.
                       11/10 Per Gwen, No new update on this item.
11/19/2009 &           12/2 Per John, Opened a CR to track but need to solution the CR
               10485 & 11/2 Per Gwen,Letter posted today.
 12/10/2009     10404     12/1 Per Andrea, changed owner to Gwen, and completion back to
                          WIP because accessible letter needed
                          12/1 Per Jaime, The CRs are complete. 10485 was deployed on
                          11/19 and 10404 was deployed on 11/23.
 Complete                 11/17 Per Jaime, Dates updated to 11/19 (10485) andmanual
                          9/28/2009 ICB basis, and the order will be worked as 12/10 (10404).
                          process. The process, M&P completion are being tracked on 25.1.




11/19/2009 &   10485 &    12/2 Per John, Letter posted today.
 12/10/2009     10404     12/1 Per Andrea, changed owner to Gwen, and completion back to
                          WIP because accessible letter needed
                          12/1 Per Jaime, The CRs are complete. 10485 was deployed on
                          11/19 and 10404 was deployed on 11/23.
                          11/17 Per Jaime, Dates updated to 11/19 (10485) and 12/10 (10404).
11/19/2009 &    10485 & 12/2 Per John, Letter posted today.
 12/10/2009      10404  12/1 Per Andrea, changed owner to Gwen, and completion back to
                        WIP because accessible letter needed
                        12/1 Per Jaime, The CRs are complete. 10485 was deployed on
                        11/19 and 10404 was deployed on 11/23.
   6/1/10               12/15 Per Gwen Dates update **Solutioning session scheduled for
                CRQ1473 11/17 Per Jaime,No newupdated to 11/19 (10485) and 12/10 (10404).
                        12/17 with IT
                        12/8 Per Gwen, CR has been submitted
                        11/17 Per Gwen, no new update.
                        11/10 Per Gwen, Working on requirements to clarify solution. No
  10/30/09              10/23 Per Gwen, Linda has been working for GWI, and there have
                        new update. 11/2 Per Gwen, Opened a CR withthis issue but needs
                           been no new examples of FP not being able to view their PONS.
                           Linda B. additionally verified that PCN/BCN are flowing via EDI for
                           "Hot Cut" orders.

  12/7/09       10485 &    12/09/09 Per John, Updated Jeopardy Document posted on
                           Requested Brian Lamphere and Gill Lamarre are working to Website
                 10404     on 12/07/09
                           12/2 Per John, working on getting website updated and letter posted.
                            Both CR's are complete.
                           12/1 Per Andrea, changed owner to Gwen, and completion back to
  10/2/09                  WIP because accessible letter needed for Friday 9/25 in preparation
                           9/22/09 Gwen to have this information
                           for CLEC follow up meeting. Was posted on line under the local
                           ordering section.

                           9/28/09 Gwen to email 9/28/2009.
  11/30/09       10404     12/02 Per John, Accessible was sent out today listing the Jep
                           Defects that were deployed in November.
                           11/17 Per John, no status change.
                           11/10 Per John, Still targeting end of November for issue of letter on
                           Jep Descriptors.
 Complete                  10/6/2009: Per the complete date is change to coincide with
                           10/27 Per John, Gwen, Reviewed Process with representative.

                           9/22/09 Gwen needs to investigate this specific order.

                           9'28/2009 Rep manually keyed the order, and did not put in the
  12/10/09       10625     product of Jaime, TN NEW, was deployed order failedThis is marked
                           12/14 Per PORT This item therefore the on 12/10. to include the
                          as complete.
                          12-7 Per Jaime, On Target, no update.
                          12/1 Per Jaime, no update. CR 10625 targeted for 12/10.
                          11/17 Per Jaime, no update. CR 10625 targeted for 12/10.
  3/29/10      CR # 11789 11/10 Per Karen, Date updated to 12/10. pushed to 3/29/2010 per
                          12/15: Per Matt, Scheduled deployment
                          IT due to additional business requirements due to CPNI
                          requirements.
                          12/7 Per Matt, on target.
                          12/2: Per Matt, On target.
  3/29/10                 11/17 Per Matt, Scheduled 12/17/09.
               CR # 11789 12/15: Per Matt, On target for deployment now 3/29/2010 per IT
                          due to additional business requirements due to CPNI
                          requirements.
                          12/7 Per Matt, on target.
Complete               11/3 Per Karen, CR 10635 Port In orders are not automatically
                       creating the subscription with NPAC. Reference action item: 11.02.
                       10/20/09 10635 was deployed into production on 10/15 to fix this
                       issue. Moving this to complete.

 6/1/10    CRQ1476     12/15 Per Gwen 10625 was on this issue. Will discuss
                       10/12 Don't see defect open deployed into production with Karen
            & 10625    12/8 on track to release 10625 on 12/10. I have opened CR for long
           (Comp 12-   term coding for the system to recognize the DDDO field and be able
             10-09)    to create flag in Service Suite for the field tech in regards to the
                       wiring as well as have the system create workflow and a second
10/30/09               11/4/09 remove old facilities on office
                       order to Per Karen, no ATL backDDD. coding required on this
                       specific item, therefore per Linda, this item is closed .11/02/09 - Per
                       the current EDI specification the jeopardy is sent in the Local
                       Response as RCODE/ RDET. RDET = Reason Jeopardy Code
                       Detail identifies further detail for the service when the
3/29/10     CR770      reason/jeopardy code for update **SolutioningRDET field is limited to
                       12/15 Per Gwen No new order is not defined. session scheduled for
                       12/17 with IT
                       12/8 Per Gwen, No new update
                       11/17 Per Gwen, change date to 6/1/10.

Complete           11/3 Per Karen CR 10389 been a pop up reminder reports once
                   11/10 Per Gwen, This hasCreateescalated to deliver to instruct the a
                   technician to send work instructions to M6. Reference action item:
                   12.01.
                   10/26 Per Lisa, CR # 10389 was Completed.
                   10-23 Per Gwen, Lisa pls provide Defect or CR # that was closed.
 3/5/10            12/15 Per has been verified that it is in and working
           CRQ1471 10/19 ThisGwen No new update **Solutioning session scheduled for
                   12/17 with IT
                   12/8 Per Gwen, CR has been submitted for this request based on
                   discussions with Bryan Lamphere's team. However with new
                   workflow being inserted for manual fallout we need to look at the
12/10/09     N/A   impact this request will havepostboth workflows moving forward as
                   12/8 Per Gwen, On track to on this week.
                       12/2 On track to have posted by 12/10. 11/17 Per Gwen, no new
                       update.
                       11/10 Per Gwen, No new update this week. 11/2 Per Gwen, Sent a
                       request to Bill McDermott to provide guidelines for test and
Complete               acceptance window for Gwen that shecan post document online.
                       9/16/09 Elieen advised CLECs so we would bring more examples,
                       and not to research this one.




10/28/09               10/27 Per Gwen, process documented. Karen performed a special
                       topic discussion for CLEC.




10/17/09               10/20/09 Flash notice was sent to the teams.

                       10/12 On target to get out this week

                       10/2/2009: Per Gwen, Will compose and send out the week of 10/12
Complete           11/3 Per Karen, CFA cable and pair change is swapping the Cable
                   ID and Channel Pair values in the M6 GUI. CR 10226. Reference
                   action item: 15.01.
                   10/20/09 Notice was included in the 10-16-09 Deployment
                   Accessible Letter.
10/6/09            10/6/2009: Per Andrea, Completing item based on 9/20 confirmation
                   that defect was implemented.

                   9/25/09 this was corrected with defect # 10226 9-20-09; Brian will go
                   back and look at this field again
Complete           9/30 Spoke to Julia and need her to confirm we are OK to close this
                   item. .Julia provided the example. Gwen reviewed. Correct circuit
                   ID was updated. (the sample provided showed that it was originally
                   submitted as a Special and later supp'd to identify as a UNE.
                   Clarified that if order is changed from Special to UNE it should be a
10/2/09            cancel and reissue.
                   10/2 Per Gwen, Flash was sent to the team to confirm data entry on
                   Access orders have the same version if manually created in M6.
                   Supervisors reviewed with reps



1/21/10    12022   12/14 Per Jaime, the planned deployment date has been updated to
                   1/21/2010.12-7 Per Jaime, On Target, no update.
                   12/1 Per Jaime, No update. CR 12022 planned for 3/29.
                   11/17 Per Jaime, No update. CR 12022 planned for 3/29.
                   11/10 Per Karen CR 12022 Need to update PCN and BCN and to
11/19/09   10914   include RID, DLRD and PTD today. 12/1 Per Andrea, changed
                   12/2 Per John, Letter posted dates. Reference action item: 23.13
                   owner to Gwen, and completion back to WIP because accessible
                   letter needed
                   12/1 Per Jaime, This CR is complete. CR 10914 was deployed on
                   11/19.
10/15/09           11/17 Per Jaime, Incident 11271 was open to addfor filler task in the
                   11/10 Per Karen, no update. CR 10914 targeted a 11/19.
                   remote call forwarding disco plan so that the DD task would not go
                   ready prematurely. This was deployed on 10/15. Changed item to
                   FP Complete.
                   11/10 Per Gwen, Working with Lisa Beaulieu on getting a filler task
10/21/09           added Per John, issued letter 10-27.
                   10/27 to the provisioning plan for RCF. 11/2 Per Gwen, CR has

                   10/20/09 Draft letter being reviewed by Gwen H. and Brian P.

                   10/14/09 Overdue task. New target date of 10/21/09
10/30/09           10/06/09 Explanation received from Synchronoss. FairPoint is list
                   10/27 Per Gwen, all open defects have been related to the 12 still
                   and communicated on the 10/22 wholesale communication call.

                   10/20/09 Working on categorizing all open defects into one of the
                   top 12 categories. The spreadsheets will be kept separate but will all
11/15/09           be categorized within the top 12. at FairPoint will continue to be the
                   11/2 Per Gwen, Collocation team
                   central point of contact for collocation issues and CFA assignments.
                   Should FairPoint modify any assignment we will follow the same
                   process as we do for new collocation whereby the change request
                   will go through the Collocation team to send an updated letter to the
                   CLEC with the changes. Internal process is documented to add onto
Complete                9/29/2009 Item Noted on Focus 11 List Tab in spreadsheet




12/12/09   Deployment 12/15: Per Matt, Per Synch, Deployment successful.
             11.5.3   12/7: Per Matt, On target.
                      11//17: Per Matt, Data received from Synch and new Order Status
                      reports provided to Partners on 11/16. Synch will run cleanup script
                      in VFO in next weekend release. Front end edits still targeted for
Complete              12/12 to preventInternal teams discussed PON's that already show a
                      11/2 Per Gwen, submission of Supps on that the delay in providing
                        and updating VFO are separate issues. The Loop Make up
                        information comes back in most cases within timeframe but is
                        handed off to another internal team to manually key. Based on their
                        timeframes to key and the volume of updates that need to be
Complete                updated VFO may not be updated in a timely fashion. FairPoint is
                        10/12 per Stacy, completed and updated list
                        10/6/09: Per Andrea Action Item outstanding with CLEC's. Leads
                        Sherry and Carol.



 6/1/10        N/A  12/15 Per Gwen No new update **Solutioning session scheduled for
                    12/17 with IT
                    12/8 Per Gwen No new update.
                    12/2 Per Gwen, Have not gotten a rep to test this in Kitty Hawk. No
                    new update on this one. Modifying date to 12/15/09
 6/1/10             12/15 Per Gwen no new update.
            CRQ1474 11/17 Per Gwen,No new update **Solutioning session scheduled for
                    12/17 with IT
                    12/8 CR has been created.
                    11/17 Per Gwen, no new update.
                    11/10 Per Gwen, Need to work on solution with software, no new
 6/1/10     CRQ1465 update this week. 11/2 Per Gwen, Have created CR but need to for
                    12/15 Per Gwen No new update **Solutioning session scheduled
                        12/17 with IT
                        12/7 Per Gwen, Port Speed CR submitted.
                        12/2/09 Per Gil, PSPEED Field will be made a mandatory field.
                        Gwen is going to address in next ASOG release. The PSPEED field
11/18/09                will beJohn posted data orders. Gwen is working on the CR to alter
                        11/18 required on accessible letter.
                        11/10 Per John, Draft Accessible Letter is being reviewed by
                        Operations and IT. Will be issued once confirmed with IT/OPS will
                        be issued by 11/13.
                        10/27 Per John, Day 0 is the day that they submit their order until
12/29/09       N/A      midnight. will distribute by 10/30. Gwen issued internal alerts 10-27.
                        12/14 Per John, Contacted Karen Brackton, waiting for her reply
                        when this can be scheduled.
                        12/3/09 Per Andrea, changed owner to John Berard to follow up with
                        CLEC to complete item
                        10/27 Per Gwen, needs to be addressed by CLEC via change
Complete                management process, if was updated
                        9/29/09: Attendance tab desired to combine the SA2 point and UNE
10/8/09              10/06/09 This tracking sheet has been added to the Thursday
                     agenda.




6/30/10   Defect #   12/15 Per Gwen No new update **Solutioning session scheduled for
                     12/17 with IT
                     12/8 Per Gwen, Will follow up on defect number with software.
                     11/17 Per Gwen, no new update.
                     11/10 Per Gwen, Discussed this one with software last week but
                     don't have defect number. Will follow up on this one. 11/2 Per
3/15/10      195     12/15/09 Per Gill, CR request has been submitted through new CR
                     process CR 195. Current process in place is working, Job aid went
                     out to ensure that the COTs that are creating the work orders
                     manually are looking to the order to ensure that the CLEC notes are
                     getting included in the Service Suite Work Orders. Need to know
3/29/10   CR10404    from the CLECs if they have seen**Solutioning session scheduled for
                     12/15 Per Gwen No new update any improvement since the initial
                  12/17 with IT
                  12/8 Per Gwen, No new automation is needed currently on this item.
                  I'm going to set up a meeting with Gil to review to make sure we
                  have actually covered all the items on this. (specifically if anyone is
6/30/10           12/15 these on No new update **Solutioning session scheduled for
          CRQ1475 jep'ingPer Gwen the service delivery team side or dispatch to identify
                  12/17 with IT
                  12/8 Per Gwen, CR has been created. 11/17 Per Gwen, no new
                  update.
                  11/10 Per Gwen, CR has been submitted but do not have defect
                  number on this one yet. Should have later this week. 11/3 Per
Relation to 12    Karen's System notes                           System Coding
High Level Issues




       1         11/6 Report - Internal                              Yes




       1         11/6 Synchronoss - No back office system            Yes
                 action required




       12




       1




       1         11/6 incident identified and deployed - 11733       Yes




       1         11/6 Report - Synchronoss                           Yes




       1




       1




       1         11/6 Report - Synchronoss                           Yes
1   11/6 Report - Synchronoss                  Yes




1   11/6 Report - Synchronoss                  Yes




4




1




2




2   Incident identified and deployed - 10602   Yes



2




3




4   Incident identified and deployed - 9294    Yes




4   Incident identified and deployed - 9294    Yes
4




2   11/6 Analysis ongoing - FRP                    Yes




2




4   11/6 Incident identified and deployed - 9294   Yes




5




5




6




6




5




6   Incident identified and deployed - 10354       Yes
7




7




7




5    Analysis ongoing - FRP   Yes




5




6




7




11




6




6
6




6   Analysis ongoing - FRP      Yes




7




7




7




7   No system action required




7




8




6




8
Stand Alone Item




       4




       7           11/6 Incident identified - 12021    Yes




       8




       7           I11/6 incident identified - 10623   Yes




       7           11/6 Analysis ongoing - FRP         Yes




       7           11/6 Analysis ongoing - FRP         Yes




       8




       8




       8
7




8




9




9   No system action required




7   11/6 Analysis ongoing - FRP        Yes




7   11/6 Incident identified - 12091   Yes




9




9




9




9
       9




       9




       7




Stand Alone Item




       9




       8




       8           11/6 Analysis ongoing - FRP   Yes




      10




       8




       8
      10




       8




Stand Alone Item




Stand Alone Item




Stand Alone Item




       8           11/6 Analysis ongoing - FRP        Yes




       8           11/6 Incident identified - 10714   Yes




       8           11/6 Incident identified - 10911   Yes
       10




       8           11/6 Incident identified - 10893             Yes




       8           Analysis ongoing - FRP                       Yes




       12




Stand Alone Item Incident identified and deployed - 10223 and   Yes
                 10354




       8           Analysis ongoing - FRP                       Yes




Stand Alone Item




       12




       12




       8
      12           Incident identified and deployed   Yes




      12           Incident identified and deployed   Yes




      12




      12




       8           11/6 Incident identified - 12023   Yes




       8           11/6 Incident identified - 12024   Yes




      12




       9




Stand Alone Item




       9           No system action required
Stand Alone Item




       9




Stand Alone Item




Stand Alone Item




Stand Alone Item




Stand Alone Item




       9           11/6 Analysis ongoing - FRP                  Yes




      10           11/6 Incident identified - 10485 and 10404   Yes




Stand Alone Item




      10           11/6 Incident identified - 10485 and 10404   Yes
      10           11/6 Incident identified - 10485 and 10404       Yes




      10




Stand Alone Item No system action required




      10           11/6 Incident identified - 10485 and 10404       Yes




Stand Alone Item




      10




Stand Alone Item




      11           11/6 Incident identified - 10625                 Yes




      11           11/10 Per Karen Incident identified - 11789      Yes
                   11/6 CR open - Incident definition in progress




      11           11/10 Per Karen Incident identified - 11789      Yes
                   11/6 CR open - Incident definition in progress
Stand Alone Item Incident identified and deployed - 10635   Yes




       11




       10          Incident identified - 10485 and 10404




       12




Stand Alone Item Incident identified and deployed - 10389   Yes




       12          11/6 Analysis ongoing - FRP              Yes




       12




Stand Alone Item




Stand Alone Item




Stand Alone Item
Stand Alone Item Incident identified and deployed - 10226         Yes




Stand Alone Item Incident identified and deployed - 10226         Yes




Stand Alone Item




Stand Alone Item




       12          11/6 Incident identified - 12022               Yes




Stand Alone Item 11/6 Incident identified - 10914                 Yes




Stand Alone Item 11/10 Per Karen, Incident identified and         Yes
                 deployed - 11271
                 11/6 CR open - Incident definition in progress



Stand Alone Item




Stand Alone Item




       7
Stand Alone Item




Stand Alone Item 11/6 Report - Synchronoss                    Yes




       7




Stand Alone Item




Stand Alone Item




Stand Alone Item 11/6 Analysis ongoing - FRP                  Yes




Stand Alone Item 11/6 Analysis ongoing - FRP                  YES




Stand Alone Item




Stand Alone Item Synchronoss - No back office system action   yes
                 required




Stand Alone Item
Stand Alone Item




Stand Alone Item 11/6 Analysis ongoing - FRP   Yes




Stand Alone Item 11/6 Analysis ongoing - FRP   Yes




Stand Alone Item




Stand Alone Item 11/6 Analysis ongoing - FRP   Yes
Status1    Process    Status2    M&P          Dept     Status3
                                           needing M
                                               &P



  WIP      Revision    WIP      Revision   Wholesale    WIP




  WIP




Complete




  WIP      Revision    WIP       New       Wholesale    WIP




  WIP
  WIP      Revision     WIP      Revision   Wholesale     WIP




  WIP      Revision     WIP      Revision   Wholesale     WIP




Complete




Complete   Revision   Complete   Revision   Wholesale   Complete




Complete   Revision   Complete
  WIP




Complete




           New   Complete




           New   Complete




                            New   Wholesale   WIP




Complete
WIP




      New   Complete




      New   Complete
WIP




      Reviewed   Complete   Reviewed   Complete




      Reviewed   Complete




      Revision   Complete
WIP




WIP   Reviewed   Complete




WIP     New      Not Started




WIP     New      Not Started
N/A




WIP




      Revision   Complete




      Revision   Complete




       New       Complete




       New       Complete
      Revision   Complete




       New         WIP




WIP    New         WIP      Revision   Operations -   WIP
                                         Repair
  WIP




Complete




  WIP
  WIP




  WIP




Complete




  WIP       New       Not Started   New   Wholesale   Not Started




           Revision   Complete
Complete




Complete




            New       Complete      New   Service   Complete
                                          Deliver




  WIP      Revision   Not Started




  WIP      Revision   Not Started




            New       Not Started
       New       Complete




      Revision   Not Started




      Revision   Complete




       New       Complete




WIP




WIP    New       Complete      Revision   Wholesale/O   WIP
                                           perations




WIP    New       Complete      Revision   Wholesale/O   WIP
                                           perations
  WIP            Complete   Revision     All of    Complete
                                        Service
                                        Delivery




Complete         Complete




           New   Complete




  WIP      New     WIP       New       Wholesale     WIP




  WIP




  WIP
Complete




             New      Complete




             New        WIP      New   Wholesale   WIP




Complete     New      Complete




  WIP        New        WIP      New   ROC REP's   WIP




           Reviewed   Complete
Complete




Complete




             New      Complete     Yes       Sales     Complete




  WIP




  WIP




  WIP




           Reviewed   Complete   Reviewed   Complete
WIP




WIP




WIP   New   WIP   New   Wholesale,   WIP
                        Downstream




WIP
WIP   New   Not Started   New   Operations   Not Started




WIP                       New   Operations   Complete




WIP
Departmenta   Status4   Training   Status5   Accessible   Status6
   l Alert                                     Letter




Wholesale/N    WIP        Yes       WIP
   FOS




                          Yes       WIP
Wholesale/N     WIP      Yes     WIP      Yes   Complete
   FOS




Wholesale/N     WIP      Yes     WIP
   FOS




                                          Yes   Complete




Wholesale/N   Complete   Yes   Complete
   FOS
 NFOS       Complete




                       Yes   Complete




Wholesale     WIP




                                        Yes   Complete
Yes   Completed




Yes   Complete




Yes   Complete




Yes   Complete




Yes   Complete
                          Yes   Complete




  NFOS      Not Started   Yes   Not Started




                          Yes   Complete




NFOS, AMC   Complete
                                                   Posted on   Complete
                                                    web site




                                                      Yes         WIP




  New        Not Started   Yes CLECS Not Started      Yes      Not Started




                                                      Yes      Not started




 Specific    Complete
Person re-
 trained.
Yes   Complete




Yes   Complete
Yes   Complete




Yes   Not Started




Yes   Complete




Yes      WIP




Yes      WIP




Yes      WIP
                                              Yes   Not Started




Wholesale   Complete




                                              Yes   Complete




NFOS/Whol   Not Started   Yes   Not Started   Yes   Not Started
  esale




                                              Yes   Complete
Wholesale   Complete




Wholesale   Complete




NFOS For    Complete
 Service
 Delivery
  Team

Wholesale   Complete




                       Yes   Complete
                           Yes       Complete




  NFOS        Complete




Wholesale/N     WIP      Wholesale              Yes   WIP
   FOS




Wholesale/N     WIP      Wholesale              Yes   WIP
   FOS
                Yes           WIP




                Yes        Complete




              Job Aid      Complete




                Yes        Not Started




NFOS   WIP      Yes           WIP




             Job Aid for      WIP
              customer
                   Yes   Complete




ROC       WIP      Yes     WIP      Yes     WIP




                                    Yes   Complete




Flash   Complete
                       Yes   Complete




                                        Yes     WIP




Wholesale   Complete                    Yes   Complete
                                     Yes      WIP




 NFOS,          WIP      Yes   WIP   Yes      WIP
Wholesale




Wholesale/N   Complete               Yes      WIP
   FOS




                                     Yes   Not Started
NFOS   Not Started




Yes      NFOS
Project/Charter      Data Source
Address              Vicky Gronquist
Reconciliation




Loop Qualification   Mike Nollet




Provisioning Plan    Bryan Lamphere
Improvement




E2E Database         Layne Siemer
Reconciliation       and Brian Hardy




Synchronoss to M6 Jaime Strickland
Reconciliation
Directory Listings   Emily Jennings




Directory Listings   Juan Jacome
Backlog Data from
IT
                                                                          Project Summary M
December Update
12/18 CR 647 - MSAG validation on all „address records‟ in M6. We have completed
reviewing all of the Maine address records in M6 and have modified 8,000 address records to
be 911 MSAG valid.
- New Hampshire is being reviewed at this time for necessary updates to address records
- The ARG backlog is currently at 20 open requests. We are now maintaining 24-48 hours for
response to all address builds request which is considered BAU
11/16
Loop Qualification Status - It is still the case that 30% of the addresses do not have loop
qualification information; we are continuing to work the manual process on all Manual Loop
Qual Requests. We are able to respond with the requested Loop Qual via the email process;
we are still in the process of getting additional resources to work the updating of the GESW
database once the information has been provided to the Wholesale Customers.
Step 1: The 30% that had no loop qualification information was bashed against the addresses
from the Verizon data in IView. We found approximately 1000 records from this effort that
we were able to update. We are still continuing to research the missing 30% against the
Verizon extract to determine if their is a way to map additional results into GESW.
Step 2: Currently reviewing the next layer of defined logic which involves technical
components that result in each loop not qualified reason. We believe this will take us into
12/18 The following plans are in the final stages of testing and/or development. We
anticipate a planned deployment date of 1/12/09 depending on testing:

LSR PRI CONVERSION ADD and DISCO. This will allow a smoother transition from Retail to
Wholesale.
ED/DB to add the MGHOTCUT task logic is being developed

The following are still in process:

Working on improving PCN/BCN on all Provisioning plans CR 183 has been opened.
12/18 Lava Storm Training & Data Sync Framework was completed this week. Project
Update: Scope: There are several opportunities to improve 'out of sync' data conditions
across applications. These data inconsistencies lead to increased order fallout and other
problems such as billing issues, manual provisioning, missed PUC metrics, penalties, etc.
Recommended Solution: Develop and Monitor a series of queries that detect data
inconsistencies across applications and implement a process to resolve them. Examples of
critical Data Synchronization areas across Siebel/M6/Kenan: Order Status, Installed Assets,
Telephone Number Status, Product Catalog (products & rates) KPI's: Improve Flow-through
12/18 FairPoint is in the process of updating the report that pulls both the Synchronoss data
and M6 data. On December 1st the numbers were still at 450 with more than 400 showing an
order processing within M6. In addition to having IT look at the cause for the FOC not
returning; FairPoint has created a process to manual update the FOC to the Wholesale
Customer. We will have the revised report available the beginning of January.
12/16 Directory Listing Summary:
- Training- Wholesale held an internal refresher training session to review items such as move
order, migrations, admin (error correction), telco exchange code, exchange code, and
directory codes both alpha and numeric. Wholesale also had basic directory training for all
new reps to understand what they are seeing in Siebel for existing listings, how to read the DL
information on the LSR and how to write a manual order in M6 addressing straight line and
caption listings.
- Wholesale team completed work to clean data for PL to AL issue with migration orders
reported to FairPoint by Idearc. Idearc would not accept a change of a listing from a main to
an additional or additional to main. FairPoint has since put in an edit so that the reps will have
to disconnect them and put them in as new.
- Wholesale team completed work to clean data for an invalid ITC code issue reported to
FairPoint by VoltDelta. This issue involved the old ITC codes; work was done to update the
validation table to accept the old and the new codes. have been run in the batch update to
12/16 There are 2417 orders which do not appear to
Siebel. These orders are in the 132.3 table in M6 so we are re-pushing these orders and
        the fallout report once the replay is complete.
updatedCategory                         B       R     Grand Total
        In M6                              959   1541         2500
        In-flight between M6 and Siebel   1014   3129         4143
        In Siebel                          333   1373         1706
        FRP Manual                         205      5          210
        Grand Total                       2511   6048         8559
t Summary Monthly Status
      November Update
      11/16
      1.) CR 647 -MSAG validation on all address records in M6. We have completed reviewing all
      of the Maine address records in M6 and have modified 8,000 address records to be 911
      MSAG valid.
      • Initiative was to improve 911 record creation to the third party ALI database provider- Intrado
      and minimize 911 error fall out for both FairPoint and Wholesale Resale carriers The ARG
      11/16
      Loop Qualification Status - We pulled all addresses in FairPoint territory and identified
      approximately 30% of the addresses did not have loop qualification information.
      Step 1: The 30% that had no loop qualification information was bashed against the addresses
      from the Verizon data in IView. We found approximately 1000 records from this effort that
      we were able to update.
      Step 2: Currently reviewing the next layer of defined logic which involves technical
      components that result in each loop not qualified reason. We believe this will take us into
      January to finish the analysis. Any quick hits identified in this ongoing analysis will be
      implemented in parallel with ongoing analysis.
      Step 3: We are investigating the automated method that Verizon used for qualifying loops.
      We estimate an automated solution would not be available until Q3 2010 at the earliest.
      11-16
      The Provisioning Plan Project goal is to review all product provisioning plans for Wholesale
      and Retail products to streamline the provisioning process. This entails an in-depth review,
      analysis, resulting in task addition and/or elimination of unnecessary system and manual tasks
      within the plan.

      In November, the team shortened the implementation interval for changes and/or new plans to
      go from a bi-weekly build to a weekly build. The process follows: a weekly meeting is held on
      Wednesday with Provisioning and FairPoint IT SME‟s to review all new provisioning plans
      requests and change requests that have been proposed. Next, the team finalizes the
      11-16
      The E2E Database Reconciliation Project Executive Team met last Thursday to discuss the
      project scope and initial project charter draft. The draft is under revision based on the call.
      The project kick-off meeting is scheduled for this week, where further scope and charter detail
      will be fleshed out. The next steps include project charter approvals, and project plan creation.

      Per Brian, Step 1: Secured a vendor to assist with the analysis of the data. Specifically to
      review mismatches between GE, M6, Siebel, CDG and Kenan.
      11-16
       440 ACK ACCEPT as of11/16/09 (Down from 1984 on 10/22/09). 1 created and awaiting
      FOC, 395 past FOC, (no FOC was posted)
      For several of these we do see an FOC in EAI and are working with Synchronoss to
      understand why. 44 not created, but no reject was posted and are under research by the IT
11-16
1. Flow through for all REQTYPs has improved. Most straight line and migration listings are
batching within 2-3 days. The exception had been migrations with an ELT=B or blank where a
fix was just deployed 10/29 for that scenario as well. For the 9/18 book close the directory
team keyed around 600 listings, for the 11/6 book close only 52.
2. ITC is now current and we are keying what comes in the same day as it comes in.
The project has addressed major issues which were holding ITC listings in “For Review”
status, preventing them from reaching Idearc and 411. (Incorrect ITC Code and Missing
Service Address issues.)
3. The “In Progress” status has been reduced to 2-3 days since they are all now changed per
file rather than per book. The Team is investigating entering Wholesale Directory Listings to
mirror ITC and Retail‟s Service Request where a service request is closed, which changes the
status to “For Extract”. The change would eliminate the need for Manual intervention on IT‟s
apart which would free resources to be used in better, more productive ways.
11-16
Current FairPoint Directory Backlog:
M6 to DL Tables Fallout Backlog: 7,460
DL Tables to Idearc Backlog:       0 – Files get generated twice a week
DL Tables to VoltDelta Backlog:     0 – Files get generated twice a week
DL Tables to White Pages Backlog: 0 – Files get generated as requested (weekly/Monthly/on
demand)
DL Tables to DAL‟s Backlog:        0 – Files generated twice a week

FairPoint is currently working on the following items in order to reduce the time for listings
being updated to Idearc for DL and VoltDelta for 411:
- Developing process to move to a daily update process for DL and DA
- Sending files in parallel to Idearc and VoltDelta
Historical Summary




11-11 Multiple data synchronization efforts are
underway. It is a
complex process as there are multiple
components between systems that have to be
reviewed and prioritized.

Utilizing a methodical approach to data analysis
as no singular solution resolves all problems.
10-28 Directory Listing Project Team continues
to meet twice weekly with Idearc to review files,
file errors, and Incident Reports. The team is
using the approach of small groups of Incident
Reports and resolving the items, which has
been very effective over the past 2 weeks.

DL and LSR reps worked OT this past Saturday
to work through the backlog of ITC listings. They
keyed 1,107 listings in a 5 hour period which
has gotten those listings to the best spot they
have been in since Cutover.

DL team, training, and M&P writers, along with
            Name               Company                              Title
Paula Dupuis         USA Telephone
Jolene Hall          Oxford Networks
Darlene Posik        Oxford Networks
Eileen Maloney       Sovernet
Michelle Fish        Sovernet
Jill Taylor          New Horizon
Megan Herrick        One Comm
Austin Brower        Cornerstone Communications
Julia Chase          Otel Telekom/G4
Roland Lawler        XATel
Kimberly Bellew      Broadview Networks
Sheila Philpot       GWI
Emilie Douglass      GWI
Karen Bracken        Broadview Networks
Sherry Lychtenberg   VZB
Sarah Grant          Bay Ring
Wendy Wilusz         Bay Ring
Carol Grover         PTN
Jennifer Dunn        PTN
Andy Hinkley         Cornerstone Communications
Jason Dowdy          GWI
Pamela Beattie       DSCI
Bob Falcone          Liberty Consulting
Kelley Goodale       FairPoint                    Supervisor DRC
Mike Tartaglione     FairPoint                    Manager Wholesale Billing
Bryan Lamphere       FairPoint                    Director End to End System Support
Lisa Beaulieu        FairPoint                    Systems Support Analyst
Gil Lamarre          FairPoint                    Manager Order Management
Gwen Hammond         FairPoint                    Manager Wholesale Operations
Mike Haga            FairPoint                    VP IS IT
Brian Hardy          FairPoint                    Director OSS
Rich Murtha          FairPoint                    VP Wholesale Operations
Katie England        FairPoint                    Manager DRC
John Berard          FairPoint                    Director Wholesale Operations
Dave Bergeron        FairPoint                    Director Retail Billing
Angie Bedford        FairPoint                    Senior Business Systems Analyst
Erin Irish           FairPoint                    Manager Wholesale Billing & Collections
Pat Block            FairPoint                    Director Wholesale Billing
Vicky Weatherwax     FairPoint                    VP Business Solutions
Andrea Couture       FairPoint                    Project Manager Business Solutions
Matt Bertsch         FairPoint                    Manager Wholesale Support
Emily Jennings       FairPoint                    Project Manager Business Solutions
Sue Sarrette         FairPoint                    Manager Hicap & CPC
John Eon             FairPoint                    E911 Manager
Scott Aubrey         FairPoint                    Director Network Operations
Bill McDermott       FairPoint                    Director CSDC
Lori Van Wyck        FairPoint                    Contractor - Metrics/Data Analyst
Pam Jones            FairPoint                    Supervisor CO NDC
Henry Lopez          FairPoint                    Manager Web Development/Wholesale
Jeff Allen           FairPoint                    EVP NE Operations
Dick Powell          FairPoint                    Director Operations Staff
Matt Blake           FairPoint                    IT Analyst
Steve Herchenroder   FairPoint                    IT Analyst
     Phone #         9/15/2009   9/16/2009   9/28/2009 9/29/2009 9/30/2009
207-467-8315             X                                 X         X
207-333-6900             X                                 X         X
207-333-3490             X                                 X
802-861-9207             X          X
802-460-9156             X                                X         X
781-290-4622             X                                X
585-507-8996             X          X
207-992-4411             X          X                     X
603-703-0423             X          X                               X
207-391-1000             X
617-203-3147             X
207-710-2804             X                                X
866-494-2020 x:313       X                                X
610-755-4495             X                                X
703-886-5487             X
603-766-1331             X          X                     X         X
603-766-1080             X                                X         X
207-688-8290             X          X                     X         X
207-688-8277             X          X                     X         X
207-992-4411             X
207-602-1253                        X
781-861-2214                        X                     X         X
908-813-3010            X           X                     X         X
                        X           X
                        X           X                     X         X
                        X           X                     X         X
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